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customer solutions experience manager

e& CX Solutions Egypt

<div>
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Customer Experience Strategy Execution
 
 : Develop and implement customer experience initiatives across postpaid and enterprise services.
 </li>
 <li>
 
 Process Improvement
 
 : Identify gaps, re-engineer processes, and implement improvement plans to enhance service delivery.
 </li>
 <li>
 
 Customer Solutions Management
 
 : Oversee solution design, implementation, and support to ensure customer requirements are met effectively.
 </li>
 <li>
 
 Performance Monitoring
 
 : Track KPIs such as Net Promoter Score (NPS), customer satisfaction, and retention metrics.
 </li>
 <li>
 
 Cross-Functional Collaboration
 
 : Work with product, operations, and sales teams to ensure customer-centric planning and execution.
 </li>
 <li>
 
 Innovation &amp; Transformation
 
 : Drive transformative change by introducing new tools, technologies, and practices that elevate customer experience.
 </li>
 <li>
 
 Stakeholder Engagement
 
 : Act as the voice of the customer in internal discussions, ensuring business decisions reflect customer needs.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 -Education: Bachelor&rsquo;s degree in Business Administration, Marketing, or related field; MBA is a plus.
 
 
 -Experience: 7&ndash;10 years in customer experience, solutions management, or business excellence roles, preferably in telecom or IT services.
 
 
 -Leadership: Strong ability to lead cross-functional teams and drive organizational change.
 
 
 -Analytical Skills: Proficiency in data analysis, reporting, and customer insights.
 
 
 -Communication: Excellent interpersonal and stakeholder management skills.
 
 
 -Technical Knowledge: Familiarity with CRM systems, customer journey mapping, and digital transformation tool
 
 
 
</div>

Customer Solutions & Experience Manager

REDA Chemicals

<div>
 
 
 Account Manager in Coatings and Construction
 
 
 
 
 Job Ref: JB827 &ndash; Cairo, Egypt
 
 
 
 
 REDA Chemicals
 
 
 
 
 
 
 
 About the Company
 
 
 
 
 
 
 At REDA Chemicals, we passionately market and distribute a unique and innovative portfolio of specialty raw materials and industrial chemicals. We have one of the largest distribution networks with local services in more than 34 countries across the Middle East, Asia, and Africa.
 
 
 
 
 
 We are currently looking for go-getters to join our team for the following role:
 
 
 
 
 
 
 Title: Account Manager
 
 
 
 
 Industry: C1 &ndash; Coatings and Construction
 
 
 
 
 Function: Sales
 
 
 
 
 Reporting to: Business Unit Manager
 
 
 
 
 Location: Cairo, Egypt
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 As an Account Manager for the Coatings &amp; Construction business at REDA Chemicals Egypt, you will play a pivotal role in driving growth and strengthening our market position within the coatings, paints, and construction chemicals segment.
 
 
 
 
 
 This role combines technical understanding with strong commercial skills, requiring familiarity with formulation chemistry and applications in coatings and construction, such as decorative and industrial paints, protective coatings, waterproofing systems, flooring solutions, mortars, and admixtures.
 
 
 
 
 
 You will be responsible for managing and expanding customer accounts, identifying new business opportunities, and positioning REDA Chemicals as a trusted technical and commercial partner to manufacturers, applicators, and contractors across Egypt, you will deliver value-added, solution-driven offerings that address customer challenges and support sustainable, profitable growth.
 
 
 
 
 
 This position is ideal for technically inclined sales professionals with a strong background in specialty chemicals and a passion for developing long-term customer partnerships in the Coatings &amp; Construction market.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Develop and maintain long-term relationships with customers in the Coatings &amp; Construction industry (e.g., paint manufacturers, construction chemicals producers, contractors, and applicators).
 </li>
 <li>
 Identify new business opportunities and convert qualified leads into profitable sales.
 </li>
 <li>
 Monitor market trends, competitors, and customer needs to identify areas for business expansion in Egypt.
 </li>
 <li>
 Promote and sell specialty raw materials such as resins, binders, pigments, fillers, additives, polymers, admixtures, and related solutions for coatings and construction applications.
 </li>
 <li>
 Collaborate with business unit management, supply chain, to deliver tailored solutions that meet customer requirements.
 </li>
 <li>
 Achieve sales targets, margin objectives, and growth KPIs, in line with the company&rsquo;s strategic objectives.
 </li>
 <li>
 Provide regular sales forecasts, pipeline updates, and performance reports to management.
 </li>
 <li>
 Represent REDA Chemicals at customer meetings, technical visits, trade shows, and industry events as required.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in chemistry, Chemical Engineering, or a closely related field.
 </li>
 <li>
 Minimum 4 years of experience in sales specialty chemicals industry
 </li>
 <li>
 Previous working experience with a chemical distribution company or chemical manufacturer is an advantage.
 </li>
 <li>
 Familiarity with market trends and basic regulatory considerations in the coatings and construction chemicals sector.
 </li>
 <li>
 Demonstrated ability to develop and manage long-term customer relationships with key manufacturers, formulators, applicators, and technical/R&amp;D teams.
 </li>
 <li>
 Familiarity with CRM systems and very good command of MS Office (Excel, PowerPoint, Outlook, etc.).
 </li>
 <li>
 Very good communication skills in Arabic and English, both written and verbal.
 </li>
 <li>
 Strong selling, negotiation, presentation, and time-management skills.
 </li>
 <li>
 Ability and willingness to travel across Egypt, work both indoors and outdoors, and visit customer and manufacturing sites.
 </li>
 <li>
 Candidates should be based in Greater Cairo.
 </li>
 </ul>
</div>

Account Manager

Mideast Power Systems - MPS (An ITG Company)

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Identify and develop new business opportunities
 </li>
 <li>
 Manage the full sales cycle (lead generation, proposals, follow-up)
 </li>
 <li>
 Build strong relationships with customers and partners
 </li>
 <li>
 Coordinate with presales and technical teams to deliver accurate solutions
 </li>
 <li>
 Achieve monthly and quarterly sales targets
 </li>
 <li>
 Prepare and deliver accurate sales forecasts and reports.
 </li>
 <li>
 Handle customer inquiries and resolve issues in a timely and professional manner.
 </li>
 <li>
 Negotiate contracts, terms, and pricing with clients
 </li>
 <li>
 Complete full product training on UPS systems, data center solutions, and batteries
 </li>
 <li>
 Gain full understanding of MPS Egypt&rsquo;s internal processes (quotations, delivery cycle, invoicing, coordination with presales)
 </li>
 <li>
 Ability to qualify leads and prepare initial technical assessments
 </li>
 <li>
 Confidence in presenting UPS and data center solutions to customers
 </li>
 <li>
 Strong follow-up discipline with accurate documentation
 </li>
 <li>
 Improve communication with internal teams (presales, logistics, finance)
 </li>
 <li>
 Shadow the sales manager and senior sales engineers in customer meetings
 </li>
 <li>
 Conduct customer visits (existing and new accounts)
 </li>
 <li>
 Generate a minimum number of qualified leads
 </li>
 </ul>
</div>

Sales Consultant

Envapress

<div>
 
 
 Job Title:
 
 
 
 
 Sales Account Manager / Sales Engineer
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Study and fully understand specifications of company products as well as competitor products available in the market.
 </li>
 <li>
 Maintain comprehensive files of product catalogues, technical information, and competitor data.
 </li>
 <li>
 Research customer information and data in target markets.
 </li>
 <li>
 Organize customer data by industry, size, and location.
 </li>
 <li>
 Prepare and deliver customer presentations and field visits to promote company products.
 </li>
 <li>
 Follow up on software testing and coordinate with technical support to resolve issues.
 </li>
 <li>
 Analyze customer requirements, identify needs, and prepare technical and financial analysis for both hardware and software solutions.
 </li>
 <li>
 Establish direct contact with key decision-makers.
 </li>
 <li>
 Prepare technical and financial offers for tenders in compliance with tender documents, terms, and conditions.
 </li>
 <li>
 Represent the company in tenders and customer negotiations.
 </li>
 <li>
 Plan field visits and follow-up calls.
 </li>
 <li>
 Document daily field activities and update account profiles with call details.
 </li>
 <li>
 Submit monthly forecasts covering 30, 60, and 90-day closable opportunities by prospect, product, and expected closing date.
 </li>
 <li>
 Achieve assigned monthly and year-to-date sales targets.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Proven experience as a Sales Account Manager or Sales Engineer.
 </li>
 <li>
 Solid experience with
 
 CAD and Engineering Software
 
 with the ability to present and demonstrate technical solutions to clients.
 </li>
 <li>
 Strong communication and presentation skills with ability to build long-term relationships.
 </li>
 <li>
 Solid understanding of technology/software products and market dynamics.
 </li>
 <li>
 Ability to work under pressure and consistently meet targets.
 </li>
 </ul>
 
 
 Benefits:
 
 
 <ul>
 <li>
 Professional and motivating work environment.
 </li>
 <li>
 Career growth and development opportunities.
 </li>
 <li>
 Performance-based incentives and rewards.
 </li>
 </ul>
 
 📩 Interested candidates are invited to apply via [Sales@envapress.org].
 
 
 
 المسمى الوظيفي:
 
 
 
 
 مدير حسابات مبيعات / مهندس مبيعات
 
 
 
 
 المسؤوليات:
 
 
 <ul>
 <li>
 دراسة وفهم مواصفات منتجات الشركة ومتابعة المنتجات المنافسة المتوفرة بالسوق.
 </li>
 <li>
 الاحتفاظ بملفات كاملة تشمل الكتالوجات والمعلومات الفنية الخاصة بمنتجات الشركة والمنتجات المنافسة.
 </li>
 <li>
 البحث وجمع البيانات والمعلومات الخاصة بالعملاء المستهدفين في السوق.
 </li>
 <li>
 تنظيم بيانات العملاء وفقًا للصناعة والحجم والموقع.
 </li>
 <li>
 إعداد وتنفيذ العروض التقديمية وزيارات العملاء للترويج لمنتجات الشركة.
 </li>
 <li>
 متابعة عمليات اختبار البرمجيات والتنسيق مع فريق الدعم الفني لحل المشكلات التقنية.
 </li>
 <li>
 دراسة متطلبات العملاء، وتحديد احتياجاتهم، وإعداد التحليلات الفنية والمالية لكل من المنتجات البرمجية والعتادية.
 </li>
 <li>
 التواصل المباشر مع متخذي القرار الرئيسيين.
 </li>
 <li>
 إعداد العروض الفنية والمالية للمناقصات بما يتوافق مع الشروط والأحكام.
 </li>
 <li>
 تمثيل الشركة في جلسات المناقصات والمفاوضات مع العملاء.
 </li>
 <li>
 التخطيط للزيارات الميدانية والمتابعات الهاتفية.
 </li>
 <li>
 تسجيل الأنشطة اليومية في الخطة اليومية وتوثيق تفاصيل المكالمات في ملفات العملاء.
 </li>
 <li>
 تقديم توقعات شهرية تغطي الطلبات المتوقعة (30، 60، 90 يومًا) حسب العميل والمنتج وتاريخ الإغلاق المتوقع.
 </li>
 <li>
 تحقيق الأهداف البيعية الشهرية والسنوية المحددة.
 </li>
 </ul>
 
 
 المؤهلات المطلوبة:
 
 
 <ul>
 <li>
 خبرة عملية مثبتة في مجال المبيعات أو كمهندس مبيعات.
 </li>
 <li>
 خبرة في
 
 برامج CAD والبرمجيات الهندسية
 
 مع القدرة على شرح الحلول التقنية للعملاء.
 </li>
 <li>
 مهارات تواصل وعرض قوية مع القدرة على بناء علاقات طويلة المدى.
 </li>
 <li>
 فهم جيد للسوق والمنتجات التكنولوجية/البرمجية.
 </li>
 <li>
 القدرة على العمل تحت ضغط وتحقيق الأهداف.
 </li>
 </ul>
 
 
 المزايا:
 
 
 <ul>
 <li>
 بيئة عمل احترافية محفزة.
 </li>
 <li>
 فرص للنمو والتطور المهني.
 </li>
 <li>
 حوافز ومكافآت مبنية على الأداء.
 </li>
 <li>
 📩 إذا كنت مؤهلًا ومهتمًا، نرجو التقديم عبر [Sales@envapress.org].
 </li>
 </ul>
</div>

Sales Account Manager / Sales Engineer

Concentrix

<div>
 
 Customer Lifecycle Manager Job Description
 
 
 
 
 Customer-facing role to execute the engagement and drive to partner hand-off; provides initial face/voice to the customer and brings in specialists as needed.
 
 
 
 
 Job Description:
 
 
 
 <ul>
 <li>
 Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationships.
 </li>
 <li>
 Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections, and negotiating success.
 </li>
 <li>
 Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with Microsoft's leading cloud technologies.
 </li>
 <li>
 Obsess over Microsoft&rsquo;s customers and prospects to deliver a world-class customer engagement experience.
 </li>
 <li>
 Secure customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers
 </li>
 <li>
 Position competitive offerings and solutions in the context of customer needs and experiences
 </li>
 <li>
 Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft&rsquo;s technologies.
 </li>
 <li>
 Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g., BANT (budget, authority, need and timeline)
 </li>
 <li>
 Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum ~60-90 activities/day.
 </li>
 <li>
 Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell to and manage Microsoft customers.
 </li>
 <li>
 Collect feedback from customers and articulate it back to the business: &ldquo;Voice of customer.&rdquo;
 </li>
 </ul>
 
 
 
 Skills Needed:
 
 
 
 <ul>
 <li>
 High school diploma required; BA/4-year degree preferred.
 </li>
 <li>
 2-3+ years&rsquo; sales experience with a proven track record of success is required. Minimum 1 year IT industry experience required. Minimum 1 year sales account management or customer management experience required.
 </li>
 <li>
 Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs.
 </li>
 <li>
 Experience working with or selling Azure, Office 365, Dynamics 365, or similar solutions preferred.
 </li>
 <li>
 Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred.
 </li>
 <li>
 A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently &ndash; drives own personal performance, takes ownership of training and skill enhancement, seek continuous quality improvement.
 </li>
 <li>
 Strong interpersonal skills, excellent oral, written, and verbal business communications skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationship), email, video, and presentations.
 </li>
 <li>
 General knowledge of the IT industry (with minimum 1-year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately.
 </li>
 <li>
 Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration.
 </li>
 <li>
 Solid time management skills and ability to work independently or under supervision with a high level of integrity.
 </li>
 <li>
 Experience using Microsoft Office Suite applications, Windows OS, and Client Relationship Management (CRM) system(s) such as Dynamics 365, Salesforce etc.
 </li>
 <li>
 Passion for cloud technologies and changing the world.
 </li>
 <li>
 Language skills:
 </li>
 <li>
 French: Fluent (verbal and written)
 </li>
 <li>
 Supported market: Fluent or Native (verbal and written)
 </li>
 </ul>
</div>

French Inside Sales Account Manager

Unyva

<div>
 
 
 Company Description
 
 
 
 Unyva, the parent company of Raw African, is dedicated to innovating the beauty industry brand by brand. Based in Heliopolis, the company is renowned for creating products that stand out in the market. With a focus on offering unique and quality-driven solutions, Unyva is shaping the future of beauty. Joining the team means becoming part of a creative and forward-thinking organization.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Sales Account Manager - Pharmacies based in Cairo, Egypt. The role involves maintaining and nurturing relationships with pharmacies to ensure account growth. The manager will be responsible for identifying new business opportunities, generating leads, and driving sales. Additionally, the role requires clear and consistent communication with clients and internal teams to meet and exceed targets.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong background in Account Management and ensuring Customer Satisfaction within the sales or pharmacy sector
 </li>
 <li>
 Proficiency in Customer Service, including addressing client needs and resolving issues effectively
 </li>
 <li>
 Experience in Lead Generation and identifying new business opportunities
 </li>
 <li>
 Excellent Communication skills to engage with clients and collaborate with team members
 </li>
 <li>
 Proven ability to meet deadlines, achieve sales targets, and work in a dynamic and fast-paced environment
 </li>
 <li>
 Knowledge of the pharmaceutical or beauty product industries is a plus
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field
 </li>
 </ul>
</div>

Sales Account Manager - Pharmacies

51Talk Headquarters

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
 </li>
 <li>
 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
 </li>
 <li>
 Conduct calls to prospective customers to promote and sell our products and services.
 </li>
 <li>
 Handle customers&lsquo; inquiries and convert them into sales opportunities.
 </li>
 <li>
 Understand customer needs and requirements to provide appropriate solutions .
 </li>
 <li>
 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experiences as a customer service manager or in a similar supervisory role.
 </li>
 <li>
 Strong understanding of customer relationship and sales management.
 </li>
 <li>
 Ability to motivate and drive a team to achieve targets.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Customer Service Team Lead

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