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customer solutions manager

Ambrook

<div>Ambrook&rsquo;s mission is to help family-run American businesses become more profitable and resilient.
Operators across American agriculture and industry face increasing pressure from record-breaking droughts, rising input costs, and unpredictable markets. The best long-term investments, like efficient irrigation and grazing rotations, support both the land and the bottom line. But even when the payoff is clear, these changes need upfront capital and financial clarity that's hard to come by.
Business owners work with fragmented records and outdated tools. They can't easily see what's working or prove viability to a lender, partner, or the next generation.
Ambrook is rebuilding the financial infrastructure that independent operators rely on.
We replace paperwork and legacy systems with modern tools for accounting, banking, invoicing and spending. Tools built for people who spend more time in the field than in the office. Our platform gives producers the financial clarity they need to make confident investments in their land, their operation, and their future.
Our customers are the backbone of the real economy. They are stewards of land, labor, and legacy. We're giving them the ability to invest in stronger, more durable businesses. When they do, they build generational resilience across America.
We started with farmers and ranchers across the country. Now we're expanding quickly to other American industries.
We're a Series A startup backed by top investors like Thrive Capital, Dylan Field, Homebrew, Designer Fund, and BoxGroup. We're looking for early team members who want to untangle the knotted intersection between American industry, climate, and the economy.<h2 class="jobSectionHeader">
The Opportunity</h2>
Ambrook is looking for someone who thrives at the intersection of relationship building, problem solving, and financial workflows. You'll be working directly with farmers, ranchers, and rural business owners enrolled in Ambrook Full Service&mdash;our hands-on advisory offering&mdash; to help them make more confident financial decisions. We work closely with customers to understand their needs and help them meet their goals. The role is part advisor, part problem solver, part builder.
You&rsquo;ll play a critical role in supporting more complex farm and ranch operations, helping them get the most out of Ambrook&rsquo;s bookkeeping, reporting, and financial tools, and ultimately giving them the tools to make CFO-level decisions. If you&rsquo;re excited about supporting the folks doing the hard, on-the-ground work, we want to hear from you.<h2 class="jobSectionHeader">
We&rsquo;re looking for someone who can&hellip;</h2><ul><li>
Own a portfolio of high priority customer relationships, ensuring their financial systems are set up for insight and action</li><li>
Advise customers on how to leverage their financial data to make better decisions&mdash;whether it&rsquo;s breakeven pricing, enterprise profitability, or loan readiness</li><li>
Translate ambiguous customer challenges into product feedback or scrappy workarounds that meet customers&rsquo; needs when the ideal solution doesn&rsquo;t yet exist</li><li>
Grow customer relationships over time, identifying expansion opportunities and collaborating with sales when appropriate</li></ul><h2 class="jobSectionHeader">
Within 1 month, you&rsquo;ll&hellip;</h2><ul><li>
Build deep product fluency by immersing yourself in our software, services, and internal tools to speak with confidence and clarity to customers</li><li>
Shadow priority customer and design partner onboarding calls and start building your own relationships with producers</li><li>
Get up to speed on how Ambrook serves customers with multi-entity operations, complex reporting needs, or evolving business structures</li><li>
Develop a point of view on how Ambrook creates value for multi-entity or complex operations based on their reporting needs</li></ul><h2 class="jobSectionHeader">
Within 3 months, you&rsquo;ll&hellip;</h2><ul><li>
Own onboarding for new mid-market customers, designing solutions and ensuring successful implementation</li><li>
Proactively identify common pain points and create documentation, tools, or processes to address them</li><li>
Become a trusted partner to producers by helping them unlock insights from their financial data</li><li>
Shape the customer journey, contributing to retention and expansion strategies that turn satisfied users into vocal advocates</li><li>
Act as a bridge between the customer and the broader team, surfacing insights to influence marketing, support, and product development</li></ul><h2 class="jobSectionHeader">
Within 6 months, you&rsquo;ll&hellip;</h2><ul><li>
Fully own a book of business across full-service and mid-market customers, driving retention and satisfaction</li><li>
Run customer business reviews focused on enterprise-level reporting, operational improvements, and financial strategy</li><li>
Partner with Product, Design, and Engineering teams to shape new features and improvements based on customer needs</li><li>
Identify ways to deepen relationships through expanded reporting, educational resources, or support touchpoints</li><li>
Pilot new playbooks for onboarding or expansion with high-opportunity accounts</li></ul><h2 class="jobSectionHeader">
About You</h2><ul><li>
You have a background in finance, accounting, FP&amp;A, or consulting, and a solid understanding of financial statements and financial management</li><li>
You have a curiosity about working with agricultural producers or rural businesses, or have worked with them directly</li><li>
You&rsquo;re comfortable working directly with customers to troubleshoot financial data and enjoy turning messy or incomplete information into something useful and actionable.</li><li>
You have strong technical aptitude and can quickly learn, configure, and navigate new software platforms, workflows, and tools.</li><li>
You&rsquo;re naturally curious and have strong written and verbal communication skills</li><li>
You&rsquo;re a patient, thoughtful communicator who builds trust quickly</li></ul><h2 class="jobSectionHeader">
Benefits</h2><ul><li>
Competitive salary</li><li>
Health insurance</li><li>
401(k) with matching contribution</li><li>
Flexible vacation time</li><li>
Flexible work hours</li><li>
Work-from-home/remote office stipend, or desk at Ambrook&rsquo;s NYC office</li><li>
Wellness stipend</li><li>
Professional development stipend</li></ul><h2 class="jobSectionHeader">
Our values</h2><ul><li>
Real Talk &ndash; We create space for ourselves and others to be straightforward, vulnerable, and accountable.</li><li>
Reach Understanding &ndash; We are driven by curiosity and empathy to learn about our customers, team, and world.</li><li>
Be Proactively Resourceful &ndash; We are internally motivated and externally empowered to identify opportunities and solve problems.</li><li>
Derisk Thoughtfully &ndash; We lean into the biggest risks we face as a company and put in the work to address them systematically.</li><li>
Find the Positive-Sum &ndash; We believe in creating incentive structures that align the needs of our company, our customers, and our planet.</li></ul>
Compensation Range: $80K - $130K</div>

Customer Solutions Manager

ASHBY

<div>I&rsquo;m Megan, the Revenue Accounting Manager at Ashby. I am thrilled to be hiring our first Billing Specialist to join our team! I joined Ashby about a year and a half ago, and have really appreciated the collaborative environment and the energy that comes with being part of a fast-growing company. We are looking for a detail-oriented and motivated Billing Specialist to support the end-end billing process for a high-growth SaaS business. The ideal candidate is detail-oriented, organized, and thrives in a dynamic environment focused on long-term impact and timely execution.
As we prepare for our first financial audit and continue to scale, this role offers strong growth potential. You&rsquo;ll play a key role in ensuring billing accuracy, process improvement, responding to customer inquiries, and partnering cross-functionally on revenue-related initiatives. We&rsquo;re seeking someone who embraces change and brings a proactive, solutions-focused mindset to evolving our billing practices.
Key Responsibilities<ul><li>
Review customer contracts and ensure accurate billing setup in the system</li><li>
Process subscription changes, upgrades, downgrades, and renewals</li><li>
Ensure billing completeness on a monthly basis</li><li>
Apply customer payments</li><li>
Assist with collections efforts, including monitoring aging reports and following up with customers</li><li>
Respond to customer billing inquiries in a timely and professional manner</li><li>
Support revenue-related reporting and analysis</li><li>
Assist with audit requests and documentation</li><li>
Partner cross-functionally on process improvements related to quote-to-cash</li><li>
Support ad-hoc accounting and finance projects as needed</li></ul>
Qualifications<ul><li>
2+ years of billing experience (SaaS experience strongly preferred)</li><li>
Experience with subscription billing models</li><li>
Strong excel skills and comfort working with data</li><li>
Excellent attention to detail and organizational skills</li><li>
Ability to manage multiple priorities in a high-growth environment</li></ul>
You Should Apply If:<ul><li>
You are solutions oriented. You balance creative problem-solving with strong operational follow-through. You don&rsquo;t just identify issues, you take ownership and drive them to resolution.</li><li>
You are detail oriented. Accuracy and precision are critical in this role. You take pride in clean data, well-documented processes, and getting the numbers right.</li><li>
You are adaptable. You embrace continuous learning and actively apply new insights to improve your work. You&rsquo;re comfortable refining processes as the business evolves.</li></ul>
This Role May Not Be a Fit If:<ul><li>
You prefer a fully in-office environment. This is a remote role and is best suited for self-starters who thrive in an independent setting and manage their time effectively.</li><li>
You&rsquo;re uncomfortable with change. We are a rapidly growing company. Processes will evolve, systems may change, and priorities may shift. Flexibility and resilience are critical to success.</li></ul>
Interview Plan
At Ashby, we design our interview process to help you show your best self. Here&rsquo;s what to expect:<ul><li>
A 30-minute intro call with Michelle (Recruiter)</li><li>
A 45-minute interview with Megan (Hiring Manager)</li><li>
A take-home assignment, which you&rsquo;ll have 30 mins to discuss with the hiring team.</li><li>
A 30-minute interview with Emily (Director of Accounting)</li><li>
A final round with a panel of interviewers.</li></ul>
Benefits<ul><li>
Competitive salary and equity.</li><li>
Opportunity to work with a talented and passionate team.</li><li>
10-year exercise window for stock options. You shouldn&rsquo;t feel pressure to purchase stock options if you leave Ashby &mdash;do it when you feel financially comfortable.</li><li>
Unlimited PTO. Expect &ldquo;Vacation?&rdquo; in our one-on-one agenda until you start taking it .</li><li>
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.</li><li>
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!</li><li>
$100/month education budget with more expensive items (like conferences) covered with manager approval.</li></ul>
Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Compensation Range: $60K - $85K</div>

Billing Specialist

Resilience

<div><div>About Us

At Resilience, we're creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management.

Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities &ndash; and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries &ndash; Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed. Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A+ rated cyber insurance, all purpose-built for middle and large organizations.

Guided strongly by our mission and four core values - transparency, excellence, grit, and humility, our culture uniquely blends many different backgrounds, experiences, and skills from across industries and geographies - all focused on helping our clients and partners stay ahead of the bad guys. We are a cybersecurity company, a Cyber and Tech E&amp;O-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one.

Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience's team is globally dispersed, with offices in New York, Chicago, Baltimore, Los Angeles, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agents and security services through its expert security team.
</div>Customer Success Manager

As a Customer Success Manager at Resilience, you will join a highly motivated team tasked with scaling the Customer Success organization and optimizing established processes. We are seeking an equally motivated, customer-centric CSM who's passionate about ensuring our customers maximize value and achieve their critical cyber risk management outcomes. Resilience is committed to helping organizations thoughtfully track, translate, and transfer their risk via our innovative Cyber Solutions offerings.

This position is full-time and remote-friendly. We have offices located in New York, Chicago, Cincinnati, Baltimore, and San Francisco

Responsibilities:
<ul>
<li>Proactively manage a portfolio of key accounts to drive adoption, demonstrate ROI, and help customers reduce cyber risk exposure. Ensure high-value, measurable outcomes.</li>
<li>Optimize and scale established Customer Success playbooks and processes (e.g., health scoring, renewal strategy, escalation management) to drive efficiency and support continued high-growth.</li>
<li>Act as the Voice of the Customer; synthesize feedback and collaborate directly with Product, Engineering, and Sales to drive product enhancements and optimize the overall customer journey.</li>
<li>Conduct rigorous, data-driven analysis on customer portfolios to prioritize opportunities and mitigate risk of churn; accurately forecast renewal and expansion opportunities.</li>
<li>Successfully identify and qualify opportunities for upselling/cross-selling, partnering seamlessly with the Sales team to achieve revenue expansion targets.</li>
<li>Nurture key customer relationships into strong advocates for Resilience, leading to new references and case studies.</li>
<li>Develop and deliver targeted training and enablement sessions to ensure end-user proficiency and deep platform adoption.</li>
</ul>
Qualifications:
<ul>
<li>Required: 6-10 years of progressive experience in a Customer Success or Account Management role within a B2B SaaS environment.</li>
<li>2+ years of professional experience in cybersecurity, cyber insurance, or risk management</li>
<li>Proven ability to navigate the entire customer lifecycle, ensuring successful strategic onboarding, executing high-impact Executive Business Reviews, and consistently achieving targets for Net Revenue Retention.</li>
<li>Exceptional emotional intelligence and a proven track record of building trust and driving high customer satisfaction and/or Net Promoter Score.</li>
<li>A proactive, self-starter mentality with the ability to thrive in a fast-paced, ambiguous start-up environment while bringing innovative ideas to drive customer adoption.</li>
<li>Outstanding communication and presentation skills, with the ability to effectively articulate complex technical and business value to all levels, from technical teams to C-suite executives.</li>
<li>Required: Bachelor's degree (BA/BS) or equivalent relevant practical experience.</li></ul><div> 
What Resilience Offers You

Innovative company culture

Flexible work schedules

Family paid leave

Paid healthcare for employees

401k/Pension

Professional development &amp; career advancements

Flexible paid time off

Employee referral bonus

Accommodations and Accessibility

We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please let your recruiter contact know.

Beware of Job Scams

Resilience is excited to welcome talented individuals to explore career opportunities with us. However, we urge you to stay vigilant against recruitment scams where fraudsters may impersonate our company. We will never ask for payments, conduct interviews via chat rooms, or contact candidates from personal email accounts. All job applications must be submitted through our official platform at greenhouse.io , and interviews will only take place via approved Resilience accounts. If you receive suspicious outreach or have concerns, please let your recruiter contact know. Thank you for helping us maintain a safe and secure recruitment process.</div></div>

Customer Success Manager

Adobe

<div>
 
 Our Company
 
 
 
 Changing the world through digital experiences is what Adobe&rsquo;s all about. We give everyone&mdash;from emerging artists to global brands&mdash;everything they need to design and deliver exceptional digital experiences! We&rsquo;re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
 
 
 We&rsquo;re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
 
 
 Adobe Customer Solutions is looking for a full time Data Engineer with experience in building data integrations using AWS technology stack as part of the team's Data as a Service portfolio for Adobe&rsquo;s Digital Experience enterprise customers.
 
 
 Customer facing Engineers who enjoy tackling complex technical challenges, have a passion for delighting customers and who are self-motivated to push themselves in a team oriented culture will thrive in our environment
 
 
 What you&rsquo;ll do
 
 
 <ul>
 <li>
 Collaborate with Data architects, Enterprise architects, Solution consultants and Product engineering teams to capture customer data integration requirements, conceptualize solutions &amp; build required technology stack
 </li>
 <li>
 Collaborate with enterprise customer's engineering team to identify data sources, profile and quantify quality of data sources, develop tools to prepare data and build data pipelines for integrating customer data sources and third party data sources with Adobe solutions
 </li>
 <li>
 Develop new features and improve existing data integrations with customer data ecosystem
 </li>
 <li>
 Encourage team to think out-of-the-box and overcome engineering obstacles while incorporating new innovative design principles.
 </li>
 <li>
 Collaborate with a Project Manager to bill and forecast time for customer solutions
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience as an enterprise Data Engineer from a consulting background
 </li>
 <li>
 AWS Certified Data Engineer &ndash; Associate or AWS Certified Cloud Practitioner
 </li>
 <li>
 5+ years experience in building/operating/maintaining fault tolerant and scalable data processing integrations using AWS
 </li>
 <li>
 7+ years experience in Python programming language preferably using PySpark
 </li>
 <li>
 Software development experience working with Apache Airflow, MongoDB, MySQL
 </li>
 <li>
 Strong capacity to manage numerous projects are a must
 </li>
 <li>
 Experience using Docker or Kubernetes is a plus
 </li>
 <li>
 BS/MS degree in Computer Science or equivalent industry experience
 </li>
 <li>
 Ability to identify and resolve problems associated with production grade large scale data processing workflows
 </li>
 <li>
 Excellent communication skills (we&rsquo;re a geographically distributed team)
 </li>
 <li>
 Experience creating and maintaining unit tests and continuous integration.
 </li>
 <li>
 Passion for creating Intelligent data pipelines that customers love to use.
 
 
 </li>
 </ul>
 Special Consideration given for
 
 
 <ul>
 <li>
 Experience &amp; knowledge with Web Analytics or Digital Marketing
 </li>
 <li>
 Experience &amp; knowledge with Customer Data Platform (CDP) or Data Management Platform (DMP)
 </li>
 <li>
 Experience &amp; knowledge with Adobe Experience Cloud solutions
 
 
 </li>
 </ul>
 Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $114,100 -- $214,950 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
 
 
 In California, the pay range for this position is $148,500 - $214,950 In New York, the pay range for this position is $148,500 - $214,950 In Washington, the pay range for this position is $135,100 - $195,550
 
 
 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
 
 
 In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
 
 
 
 State-Specific Notices:
 
 
 
 
 California:
 
 
 
 
 Fair Chance Ordinances
 
 
 
 Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and &ldquo;fair chance&rdquo; ordinances.
 
 
 
 Colorado:
 
 
 
 
 Application Window Notice
 
 
 
 If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
 
 
 
 Massachusetts:
 
 
 
 
 Massachusetts Legal Notice
 
 
 
 It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
 
 
 Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 
 
 Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
</div>

Data Engineer

Intuit

<div><h2 class="jobSectionHeader">Overview</h2>
Intuit&rsquo;s Enterprise Suite (IES) is redefining financial management for mid-market businesses by combining enterprise-grade power with Intuit simplicity. As we expand deeper into vertical markets &mdash; including Construction, Manufacturing, Financial Services/Real Estate/Family Office, Tech, Non-profit, and Healthcare &mdash; we&rsquo;re looking for a Staff Product Marketing Manager who can bridge product strategy, customer insight, and go-to-market excellence.
This is a full-stack PMM role &mdash; driving both inbound strategy (market and customer insight, positioning, packaging, pricing) and outbound execution (launch, storytelling, enablement, demand generation). The ideal candidate brings a passion for translating complexity into clarity and thrives at the intersection of data, creativity, and cross-functional influence. 
Responsibilities
Inbound Strategy &amp; Product Partnership<ul><li> Partner with Product to shape the roadmap for vertical expansion &mdash; identifying the highest-value industry workflows, use cases, and packaging strategies.</li><li> Lead market research, segmentation, and opportunity sizing for each target industry to inform prioritization and investment.</li><li> Develop differentiated positioning, messaging, and pricing strategies that tie product innovation to real customer outcomes.</li><li> Build the business case and narrative for new vertical launches, influencing go/no-go, tiering, and packaging decisions across QuickBooks Advanced and IES SKUs.</li><li> Define and measure key success metrics for adoption, retention, and expansion.</li></ul>
Outbound &amp; Go-to-Market<ul><li> Drive the GTM strategy and launch plans for new industry editions &mdash; from messaging to demand gen activation to sales enablement.</li><li> Partner with MarComms, Sales, and Channel teams to build industry-specific content: decks, one-pagers, web experiences, and customer stories.</li><li> Create playbooks for sellers and partners that translate product features into customer value &mdash; tailored for industry buyers like Controllers, CFOs, and firm owners.</li><li> Lead competitive intelligence for target industries to ensure clear differentiation vs. ERP incumbents and point solutions.</li><li> Collaborate with Growth and Sales to test and optimize messaging, funnels, and win/loss patterns across verticals.</li></ul>
Cross-Functional Leadership<ul><li> Act as the &ldquo;voice of the industry&rdquo; within Intuit &mdash; representing customer needs in roadmap, pricing, and packaging discussions.</li><li> Partner with Finance and Analytics to model TAM, forecast revenue impacts, and inform portfolio-level decisions.</li><li> Champion experimentation and continuous learning to improve how we go to market across verticals and segments.</li></ul> 
Qualifications<ul><li> 8+ years in product marketing, strategy, or product management</li><li> Proven success launching or scaling industry-focused SaaS solutions</li><li> Exceptional storytelling ability &mdash; capable of translating technical capabilities into clear, human-centered value.</li><li> Analytical mindset with experience using data to inform market sizing, pricing, and messaging.</li><li> Deep cross-functional leadership skills; comfortable influencing without authority.</li><li> Experience supporting Sales-led and product-led growth and equipping sales orgs with content that drives conversion.</li><li> Industry GTM: direct or adjacent experience in Construction, Manufacturing, Financial Services/Real Estate/Family Office, Tech, Non-profit, or Healthcare industries.</li></ul> 
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:</div>

Senior Product Marketing Manager, Enterprise Industry Solutions

InfluxData

<div>InfluxData is the creator of InfluxDB, the leading time series platform used to collect, store, and analyze all time series data at any scale. Developers can query and analyze their time-stamped data in real-time to discover, interpret, and share new insights to gain a competitive edge. InfluxData is a remote-first company with a globally distributed workforce. For more information, visit www.influxdata.com.
We are looking for a results driven Account Manager to join our commercial team! In this role, you will manage a portfolio of around 40 accounts, focusing on retention while identifying opportunities for growth and incremental ARR. The ideal candidate will have 1-3 years of experience as an Account Manager or Renewals Specialist, with a proven ability to foster relationships and expand account spend.
What you'll be doing
Manage a portfolio of customer accounts and renewals with a focus on customer obsession and high retention and satisfaction levels.<ul><li>
Lead the renewal process for each account, ensuring customers needs are met, checkins are scheduled and commercial terms align with customer needs and expectations.</li><li>
Identify and implement growth opportunities within your accounts to drive incremental revenue growth. Identify new use cases and new groups that can get value from additional capabilities.</li><li>
Build and maintain strong relationships with key stakeholders within each account.</li><li>
Collaborate with cross-functional teams (Sales, Support, Marketing, etc.) to enhance customer experience and maximize value.</li><li>
Monitor account health and proactively address potential risks to retention and growth.</li></ul>
What we're looking for<ul><li>
1-5 years of experience as an Account Manager or Renewals Specialist, with a focus on driving renewals and growth.</li><li>
Proven ability to manage +50 accounts while balancing renewals and identifying expansion opportunities.</li><li>
Strong communication, negotiation, and relationship building skills.</li><li>
Self motivated with the ability to work independently and as part of a team.</li></ul>
It&rsquo;s a bonus if you have:<ul><li>
Experience selling open source/SaaS</li><li>
Experience in NoSQL data technologies or other modern data platforms</li><li>
Experience selling enterprise management solutions (Systems Management, Cloud Management, log analytics, APM, Network Monitoring)</li></ul>
Applications will be accepted on a rolling basis.
Interview Information:
Our interview process begins remotely. Interviews are typically conducted via Zoom. To ensure every candidate can participate, please let us know if you are unable to access Zoom. Some roles may require an in-person meeting with a team member as part of the final stage.
We offer fantastic benefits for full time employees; in the US these include:<ul><li>
Medical/dental/vision insurance with 100% coverage for employees</li><li>
Company contribution to your FSA</li><li>
Flexible Time Off - take the time you need</li><li>
Life Insurance, short and long term disability insurance</li><li>
401(k)</li><li>
Wellness programs</li><li>
Annual professional development budget</li><li>
Financial planning and legal advice</li></ul>
Our Core Values
Our employees are the heart of the company and only by having a core set of beliefs and values will we be successful. We hire and live by these core values:<ul><li>
We value each other</li><li>
We get stuff done</li><li>
We believe humility drives learning</li><li>
We embrace failure</li><li>
We are committed to open source</li></ul>
Visit our careers page to learn more about working at InfluxData.
InfluxData is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other categories protected by applicable law.
To view our Know Your Rights Poster click HERE
To view our CCPA policies click HERE
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by reaching out to the recruiting team by emailing apply@influxdata.com.
InfluxData does not accept unsolicited resumes from headhunters and recruitment agencies through our website, job board or directly to employees. InfluxData will not pay fees to any third-party agency, headhunter or company that does not have a signed agreement for this position in place.
Beware of job scams and fraudulent offers! Our recruiters use @influxdata.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software other than Zoom, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank accounts or social security numbers. If you have been contacted by someone claiming to be from InfluxData from a different domain about a job offer, please report it as potential job fraud to law enforcement and to jobs@influxdata.com.
Compensation Range: $100K - $120K</div>

Commercial Account Manager

<div>
 Role Details
 
 
 <ul>
 <li>
 Location: This role is based 3 days per week out of our San Francisco, HQ and is not eligible for full-time remote work.
 </li>
 <li>
 Compensation: The annual cash compensation range for this position is $190,000&ndash;$260,000 based on level in addition to equity &amp; benefits.
 
 
 </li>
 </ul>
 
 The range displayed on this job posting reflects the minimum and maximum compensation. Factors including location, level, job-related knowledge, skills, and experience will determine compensation.
 
 
 
 
 About Gem
 
 
 
 Gem is the only AI-first all-in-one recruiting platform. It brings together your ATS, CRM, sourcing, scheduling, and analytics &mdash; plus 800+ million profiles to source from &mdash; with AI built into every workflow. By eliminating the headaches of juggling multiple tools, Gem helps customers boost recruiter productivity by up to 5x while saving 30-50% on technology costs. Over 1,000 organizations &mdash; from startups to industry leaders like Zillow, DoorDash, and Asana &mdash; trust Gem to fuel their growth. With an industry-leading 4.8/5 rating on G2, Gem is the platform recruiters actually love to use. Gem has raised $148M from renown investors including Accel, Greylock, ICONIQ, Sapphire, and Meritech.
 
 
 With Gem, you can experience the power of a truly connected recruiting platform &mdash; one consistent interface, unified data, smarter AI recommendations, and simplified permissions. Our customers achieve remarkable results.
 
 
 Just As We Strive To Help Our Customers Find Great Talent, We Also Invest In Our Own People And Culture. We Are Proud Of The Culture We&rsquo;ve Built And Have Recently Been Recognized As
 
 
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 Forbes America's Best Startup Employers 2025
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 Great Place to Work Certified, 2024
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 Fortune Best Workplaces for Millennials, 2023
 
 
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 The Team and Role
 
 
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 Gem engineers work closely with product managers and designers to influence product direction, company roadmap, and business outcomes.
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 We stay close to customers by joining customer calls, and reading customer feedback.
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 We enjoy shipping features, moving fast, and being scrappy.
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 We are receptive to feedback and continuously work on improving both our product and our craft.
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 We work out of our San Francisco office.
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 Read more about our company values.
 
 
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 What You&rsquo;ll Do Day-to-Day
 
 
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 Own product features end-to-end alongside your product manager, engineering manager and designer.
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 Work primarily with Typescript, React, Python, GraphQL, Node, PostgreSQL.
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 Collaborate with engineers on your team and across Gem on code reviews, data model, architecture, and product decisions.
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 Stay close to our customers.
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 Embody our company values of ownership, velocity, customer centricity, diversity and transparency.
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 Influence decisions and have direct impact on business outcomes.
 
 
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 About You
 
 
 
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 You have industry experience as a software engineer, building user-facing products.
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 You move with velocity and invest in improving your craft.
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 You are good at driving solutions by communicating and working cross-functionally.
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 You are energized by collaborating in-office with your peers.
 
 
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 Benefits
 
 
 
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 Highly competitive salary &amp; equity
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 10-year window to exercise your stock options
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 Supportive Flexible Time Off program
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 16 paid holidays, including regular company-wide wellness days
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 Best-in-class medical, dental &amp; vision insurance
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 $1,200 annual stipend for learning and development opportunities
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 16 weeks of Paid Parental Leave for birthing and non-birthing parents
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 New Parent Perks totaling $1,500 and flexibility upon return to work
 
 
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 Gem is an equal opportunity employer. We celebrate our inclusive work environment and encourage folks of all backgrounds and perspectives to apply. At Gem, we&rsquo;re committed to having an inclusive and transparent environment where every voice is heard and acknowledged. We embrace our differences, and know that our diverse team is a strength that drives our success.
 
 
 Gem is committed to developing a barrier-free recruitment process and work environment. If you require any accommodation, please email us at accommodations@gem.com and we&rsquo;ll work with you to meet your accessibility needs.
 
 
 
 Gem&rsquo;s Candidate Privacy Notice
 
 
 
 By clicking &ldquo;Submit Application&rdquo;, you acknowledge and agree that you have read and understand Gem&rsquo;s Candidate Privacy Statement, including the information provided on how Gem processes your personal data and your related rights as set forth therein.
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Software Engineer

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