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customer success manager

Resilience

<div><div>About Us

At Resilience, we're creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management.

Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities &ndash; and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries &ndash; Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed. Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A+ rated cyber insurance, all purpose-built for middle and large organizations.

Guided strongly by our mission and four core values - transparency, excellence, grit, and humility, our culture uniquely blends many different backgrounds, experiences, and skills from across industries and geographies - all focused on helping our clients and partners stay ahead of the bad guys. We are a cybersecurity company, a Cyber and Tech E&amp;O-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one.

Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience's team is globally dispersed, with offices in New York, Chicago, Baltimore, Los Angeles, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agents and security services through its expert security team.
</div>Customer Success Manager

As a Customer Success Manager at Resilience, you will join a highly motivated team tasked with scaling the Customer Success organization and optimizing established processes. We are seeking an equally motivated, customer-centric CSM who's passionate about ensuring our customers maximize value and achieve their critical cyber risk management outcomes. Resilience is committed to helping organizations thoughtfully track, translate, and transfer their risk via our innovative Cyber Solutions offerings.

This position is full-time and remote-friendly. We have offices located in New York, Chicago, Cincinnati, Baltimore, and San Francisco

Responsibilities:
<ul>
<li>Proactively manage a portfolio of key accounts to drive adoption, demonstrate ROI, and help customers reduce cyber risk exposure. Ensure high-value, measurable outcomes.</li>
<li>Optimize and scale established Customer Success playbooks and processes (e.g., health scoring, renewal strategy, escalation management) to drive efficiency and support continued high-growth.</li>
<li>Act as the Voice of the Customer; synthesize feedback and collaborate directly with Product, Engineering, and Sales to drive product enhancements and optimize the overall customer journey.</li>
<li>Conduct rigorous, data-driven analysis on customer portfolios to prioritize opportunities and mitigate risk of churn; accurately forecast renewal and expansion opportunities.</li>
<li>Successfully identify and qualify opportunities for upselling/cross-selling, partnering seamlessly with the Sales team to achieve revenue expansion targets.</li>
<li>Nurture key customer relationships into strong advocates for Resilience, leading to new references and case studies.</li>
<li>Develop and deliver targeted training and enablement sessions to ensure end-user proficiency and deep platform adoption.</li>
</ul>
Qualifications:
<ul>
<li>Required: 6-10 years of progressive experience in a Customer Success or Account Management role within a B2B SaaS environment.</li>
<li>2+ years of professional experience in cybersecurity, cyber insurance, or risk management</li>
<li>Proven ability to navigate the entire customer lifecycle, ensuring successful strategic onboarding, executing high-impact Executive Business Reviews, and consistently achieving targets for Net Revenue Retention.</li>
<li>Exceptional emotional intelligence and a proven track record of building trust and driving high customer satisfaction and/or Net Promoter Score.</li>
<li>A proactive, self-starter mentality with the ability to thrive in a fast-paced, ambiguous start-up environment while bringing innovative ideas to drive customer adoption.</li>
<li>Outstanding communication and presentation skills, with the ability to effectively articulate complex technical and business value to all levels, from technical teams to C-suite executives.</li>
<li>Required: Bachelor's degree (BA/BS) or equivalent relevant practical experience.</li></ul><div> 
What Resilience Offers You

Innovative company culture

Flexible work schedules

Family paid leave

Paid healthcare for employees

401k/Pension

Professional development &amp; career advancements

Flexible paid time off

Employee referral bonus

Accommodations and Accessibility

We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please let your recruiter contact know.

Beware of Job Scams

Resilience is excited to welcome talented individuals to explore career opportunities with us. However, we urge you to stay vigilant against recruitment scams where fraudsters may impersonate our company. We will never ask for payments, conduct interviews via chat rooms, or contact candidates from personal email accounts. All job applications must be submitted through our official platform at greenhouse.io , and interviews will only take place via approved Resilience accounts. If you receive suspicious outreach or have concerns, please let your recruiter contact know. Thank you for helping us maintain a safe and secure recruitment process.</div></div>

Customer Success Manager

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Department Overview
At Salesforce, customer success is paramount. Our Success Plans are the primary vehicle for ensuring customers realize maximum value while maintaining a secure and stable environment. The Customer Success Group (CSG) product management team works backward from the customer&mdash;across small business, commercial, and enterprise segments&mdash;to address complex technical needs and build long-term confidence in the Salesforce platform
Position Overview
As the CSG Product Senior Manager, Technical Health , you will be the chief strategist for performance, security, and technical health for our Standard and Premier Success Plan customers.
While Salesforce offers unparalleled customization, complex configurations can sometimes lead to performance bottlenecks or security vulnerabilities. These issues can decrease product adoption and erode the essential trust customers place in our cloud. You will define the security and health requirements for our customers, creating features that help them proactively identify risks, maintain a secure posture, and optimize their solution's performance.
Responsibilities
<ul><li>Strategic Vision: Create and maintain a comprehensive Technical Health and Security strategy for Standard and Premier Success Plan customers.
</li><li>Product Roadmap: Define and own a multi-year roadmap that aligns technical health with modern security standards.
</li><li>Platform Optimization: Own all aspects of technical health, with an emphasis on driving solution performance, minimizing disruptions, and mitigating high-severity security risks .
</li><li>Cross-Functional Collaboration: Partner with Success Plan Technical Health and Customer Success Score teams to leverage current capabilities and develop new tools that address emerging security and performance challenges.
</li><li>Expert Guidance: Work with digital success and delivery teams to create digital-first and expert-led programs that provide customers with technical best practices for a secure and optimized platform .
</li><li>GTM Execution: Collaborate with sales and marketing teams to bring health-focused products to market, emphasizing the value of a secure, well-maintained environment.
</li><li>Continuous Improvement: Measure the effectiveness of product features in reducing technical debt and improving customer security posture. 
</li></ul> 
Qualifications
<ul><li>Experience: 5 + years of product management experience in SaaS or Cloud environments. Expertise in developing and maintaining customer success roadmaps and success plans.
</li><li>Collaboration: Proven ability to work cross-functionally to define business needs and gain alignment on complex technical proposals.
</li><li>Analytical Rigor: Strong attention to detail, with a focus on documenting processes and results to drive organizational awareness.
</li><li>Communication: Excellent presentation skills, with the ability to translate technical health and security data into actionable insights for executives.
</li><li>Leadership: Strong networking and influencing skills to drive a culture of &quot;Security First&quot; across the organization.
</li><li>Education: Bachelor&rsquo;s degree in a relevant field; MBA or advanced degree preferred.
</li><li>Salesforce Expertise: Deep knowledge of the Salesforce portfolio and ecosystem is a significant plus.
</li></ul>Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.&amp;#xa;&amp;#xa;The typical base salary range for this position is $143,400 - $216,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $172,200 - $236,700 annually.&amp;#xa;&amp;#xa;The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.</div>

CSG Product Senior Manager, Technical Health

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
 
 
At AWS, Security has always been &ldquo;job zero&rdquo;, meaning security is not just the top priority&mdash;it comes before everything else. In the era of GenAI, AWS security continues to enable secure innovation at scale while protecting sensitive data, mitigating AI-specific risks, and ensuring compliance with evolving global regulations. As a Principal Security Customer Success Specialist, you will drive enterprise adoption and value realization for Customers in their post launch journey. In this role, you will engage and build relationships across relevant customer personas in our largest and most strategic enterprise customers. You will be technically credible in security solutions while effectively shaping the customer journey and developing your team's capabilities. The ideal candidate should be a technical security professional who has the ability to consult and build a wide range of security capabilities, advise on securing AI applications, is willing to dive in to the details, can build scalable solutions, and is able to communicate at all levels within an organization. You should also have a demonstrated ability to think strategically about business, security, and technical challenges. You will be passionate about helping customers maintain secure, compliant, and trustworthy environments.
 
 
This role will be deeply cross-functional and engage with AWS teams across sales, solutions architecture, and AWS services, working at the CxO level at customers to maximize customers' security investments. You will develop customer success strategies, create playbooks, and build scalable frameworks that combine strategic thinking with operational excellence and technical expertise. Working closely with the Security GTM and Customer Success Specialist teams, partners, and Professional Services, you will support service adoption plays.
 
 
AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries.
 
 
Key job responsibilities 
Technical expertise:
 
<ul><li>Experience with security architecture, security engineering, application security, identity and access management, cryptography, security operations, system administration and network security experience
</li><li>Understanding of modern application architectures (microservices, containers, serverless) and cloud computing
</li><li>Experience with DevSecOps practices and tools
</li></ul>Strategic customer engagement:
 
<ul><li>Work directly with Customers to implement security solutions to achieve secure, compliant systems, including AI applications
</li><li>Develop, execute, and test adoption and expansion plays for enterprise adoption and business value realization for Security
</li><li>Develop and scale customer success programs through respective Security domain teams and partner success team
</li><li>Collaborate with the AWS Customer Success Specialists to understand customer employee personas, assess their unique needs and challenges; engage with the Security team to design and deliver tailored technical workshops and enablement programs to accelerate time to value.
</li><li>Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs.
</li></ul>Adoption program development:
 
<ul><li>As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials to be applied across multiple service domains.
</li><li>Track and analyze adoption metrics to measure effectiveness and identify areas for improvement.
</li><li>Develop governance frameworks for sustainable adoption at scale across domains.
</li></ul>Customer success management:
 
<ul><li>Design and monitor customer health dashboards and proactively address potential risks or adoption barriers to customer business value realization.
</li><li>Drive customer advocacy through success story documentation and advocacy program participation.
</li></ul>Product feedback loop:
 
<ul><li>Collect and communicate customer feedback, insights, and requirements to Go-To-Market teams.
</li><li>Analyze trends in customer requests and pain points to identify potential product improvements.
</li></ul> 
About the team 
Diverse Experiences 
 
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
Why AWS? 
 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
 
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. 
 
Mentorship &amp; Career Growth 
 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
Work/Life Balance 
 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.</div><h2 class="jobSectionHeader"> 
BASIC QUALIFICATIONS</h2><ul><li>10+ years of senior customer facing role experience</li><li>15+ years of leading complex, large-scale, IT, technical or engineering programs experience</li><li>Experience working with current technologies (especially cloud)</li><li>7+ years of experience building secure, compliant, and trustworthy solutions using modern Security practices</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>PMP/SCRUM/Agile certification or are you SAFe certified</li><li>Knowledge of the software development/engineering lifecycle from conception to delivery</li><li>Experience driving security programs across large diverse organizations</li><li>Experience driving business value realization at enterprise scale</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, CA, San Francisco - 210,200.00 - 284,300.00 USD annually 
USA, GA, Atlanta - 182,800.00 - 247,300.00 USD annually 
USA, MA, Boston - 182,800.00 - 247,300.00 USD annually 
USA, NY, New York - 201,000.00 - 272,000.00 USD annually 
USA, TX, Dallas - 182,800.00 - 247,300.00 USD annually 
USA, TX, Houston - 182,800.00 - 247,300.00 USD annually 
USA, VA, Arlington - 182,800.00 - 247,300.00 USD annually 
USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually</div>

Principal Security Customer Success Specialist, AWS Specialist and Partner Organization

InfluxData

<div>InfluxData is the creator of InfluxDB, the leading time series platform used to collect, store, and analyze all time series data at any scale. Developers can query and analyze their time-stamped data in real-time to discover, interpret, and share new insights to gain a competitive edge. InfluxData is a remote-first company with a globally distributed workforce. For more information, visit www.influxdata.com.
We are looking for a results driven Account Manager to join our commercial team! In this role, you will manage a portfolio of around 40 accounts, focusing on retention while identifying opportunities for growth and incremental ARR. The ideal candidate will have 1-3 years of experience as an Account Manager or Renewals Specialist, with a proven ability to foster relationships and expand account spend.
What you'll be doing
Manage a portfolio of customer accounts and renewals with a focus on customer obsession and high retention and satisfaction levels.<ul><li>
Lead the renewal process for each account, ensuring customers needs are met, checkins are scheduled and commercial terms align with customer needs and expectations.</li><li>
Identify and implement growth opportunities within your accounts to drive incremental revenue growth. Identify new use cases and new groups that can get value from additional capabilities.</li><li>
Build and maintain strong relationships with key stakeholders within each account.</li><li>
Collaborate with cross-functional teams (Sales, Support, Marketing, etc.) to enhance customer experience and maximize value.</li><li>
Monitor account health and proactively address potential risks to retention and growth.</li></ul>
What we're looking for<ul><li>
1-5 years of experience as an Account Manager or Renewals Specialist, with a focus on driving renewals and growth.</li><li>
Proven ability to manage +50 accounts while balancing renewals and identifying expansion opportunities.</li><li>
Strong communication, negotiation, and relationship building skills.</li><li>
Self motivated with the ability to work independently and as part of a team.</li></ul>
It&rsquo;s a bonus if you have:<ul><li>
Experience selling open source/SaaS</li><li>
Experience in NoSQL data technologies or other modern data platforms</li><li>
Experience selling enterprise management solutions (Systems Management, Cloud Management, log analytics, APM, Network Monitoring)</li></ul>
Applications will be accepted on a rolling basis.
Interview Information:
Our interview process begins remotely. Interviews are typically conducted via Zoom. To ensure every candidate can participate, please let us know if you are unable to access Zoom. Some roles may require an in-person meeting with a team member as part of the final stage.
We offer fantastic benefits for full time employees; in the US these include:<ul><li>
Medical/dental/vision insurance with 100% coverage for employees</li><li>
Company contribution to your FSA</li><li>
Flexible Time Off - take the time you need</li><li>
Life Insurance, short and long term disability insurance</li><li>
401(k)</li><li>
Wellness programs</li><li>
Annual professional development budget</li><li>
Financial planning and legal advice</li></ul>
Our Core Values
Our employees are the heart of the company and only by having a core set of beliefs and values will we be successful. We hire and live by these core values:<ul><li>
We value each other</li><li>
We get stuff done</li><li>
We believe humility drives learning</li><li>
We embrace failure</li><li>
We are committed to open source</li></ul>
Visit our careers page to learn more about working at InfluxData.
InfluxData is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other categories protected by applicable law.
To view our Know Your Rights Poster click HERE
To view our CCPA policies click HERE
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by reaching out to the recruiting team by emailing apply@influxdata.com.
InfluxData does not accept unsolicited resumes from headhunters and recruitment agencies through our website, job board or directly to employees. InfluxData will not pay fees to any third-party agency, headhunter or company that does not have a signed agreement for this position in place.
Beware of job scams and fraudulent offers! Our recruiters use @influxdata.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software other than Zoom, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank accounts or social security numbers. If you have been contacted by someone claiming to be from InfluxData from a different domain about a job offer, please report it as potential job fraud to law enforcement and to jobs@influxdata.com.
Compensation Range: $100K - $120K</div>

Commercial Account Manager

Ambrook

<div>Ambrook&rsquo;s mission is to help family-run American businesses become more profitable and resilient.
Operators across American agriculture and industry face increasing pressure from record-breaking droughts, rising input costs, and unpredictable markets. The best long-term investments, like efficient irrigation and grazing rotations, support both the land and the bottom line. But even when the payoff is clear, these changes need upfront capital and financial clarity that's hard to come by.
Business owners work with fragmented records and outdated tools. They can't easily see what's working or prove viability to a lender, partner, or the next generation.
Ambrook is rebuilding the financial infrastructure that independent operators rely on.
We replace paperwork and legacy systems with modern tools for accounting, banking, invoicing and spending. Tools built for people who spend more time in the field than in the office. Our platform gives producers the financial clarity they need to make confident investments in their land, their operation, and their future.
Our customers are the backbone of the real economy. They are stewards of land, labor, and legacy. We're giving them the ability to invest in stronger, more durable businesses. When they do, they build generational resilience across America.
We started with farmers and ranchers across the country. Now we're expanding quickly to other American industries.
We're a Series A startup backed by top investors like Thrive Capital, Dylan Field, Homebrew, Designer Fund, and BoxGroup. We're looking for early team members who want to untangle the knotted intersection between American industry, climate, and the economy.<h2 class="jobSectionHeader">
The Opportunity</h2>
Ambrook is looking for someone who thrives at the intersection of relationship building, problem solving, and financial workflows. You'll be working directly with farmers, ranchers, and rural business owners enrolled in Ambrook Full Service&mdash;our hands-on advisory offering&mdash; to help them make more confident financial decisions. We work closely with customers to understand their needs and help them meet their goals. The role is part advisor, part problem solver, part builder.
You&rsquo;ll play a critical role in supporting more complex farm and ranch operations, helping them get the most out of Ambrook&rsquo;s bookkeeping, reporting, and financial tools, and ultimately giving them the tools to make CFO-level decisions. If you&rsquo;re excited about supporting the folks doing the hard, on-the-ground work, we want to hear from you.<h2 class="jobSectionHeader">
We&rsquo;re looking for someone who can&hellip;</h2><ul><li>
Own a portfolio of high priority customer relationships, ensuring their financial systems are set up for insight and action</li><li>
Advise customers on how to leverage their financial data to make better decisions&mdash;whether it&rsquo;s breakeven pricing, enterprise profitability, or loan readiness</li><li>
Translate ambiguous customer challenges into product feedback or scrappy workarounds that meet customers&rsquo; needs when the ideal solution doesn&rsquo;t yet exist</li><li>
Grow customer relationships over time, identifying expansion opportunities and collaborating with sales when appropriate</li></ul><h2 class="jobSectionHeader">
Within 1 month, you&rsquo;ll&hellip;</h2><ul><li>
Build deep product fluency by immersing yourself in our software, services, and internal tools to speak with confidence and clarity to customers</li><li>
Shadow priority customer and design partner onboarding calls and start building your own relationships with producers</li><li>
Get up to speed on how Ambrook serves customers with multi-entity operations, complex reporting needs, or evolving business structures</li><li>
Develop a point of view on how Ambrook creates value for multi-entity or complex operations based on their reporting needs</li></ul><h2 class="jobSectionHeader">
Within 3 months, you&rsquo;ll&hellip;</h2><ul><li>
Own onboarding for new mid-market customers, designing solutions and ensuring successful implementation</li><li>
Proactively identify common pain points and create documentation, tools, or processes to address them</li><li>
Become a trusted partner to producers by helping them unlock insights from their financial data</li><li>
Shape the customer journey, contributing to retention and expansion strategies that turn satisfied users into vocal advocates</li><li>
Act as a bridge between the customer and the broader team, surfacing insights to influence marketing, support, and product development</li></ul><h2 class="jobSectionHeader">
Within 6 months, you&rsquo;ll&hellip;</h2><ul><li>
Fully own a book of business across full-service and mid-market customers, driving retention and satisfaction</li><li>
Run customer business reviews focused on enterprise-level reporting, operational improvements, and financial strategy</li><li>
Partner with Product, Design, and Engineering teams to shape new features and improvements based on customer needs</li><li>
Identify ways to deepen relationships through expanded reporting, educational resources, or support touchpoints</li><li>
Pilot new playbooks for onboarding or expansion with high-opportunity accounts</li></ul><h2 class="jobSectionHeader">
About You</h2><ul><li>
You have a background in finance, accounting, FP&amp;A, or consulting, and a solid understanding of financial statements and financial management</li><li>
You have a curiosity about working with agricultural producers or rural businesses, or have worked with them directly</li><li>
You&rsquo;re comfortable working directly with customers to troubleshoot financial data and enjoy turning messy or incomplete information into something useful and actionable.</li><li>
You have strong technical aptitude and can quickly learn, configure, and navigate new software platforms, workflows, and tools.</li><li>
You&rsquo;re naturally curious and have strong written and verbal communication skills</li><li>
You&rsquo;re a patient, thoughtful communicator who builds trust quickly</li></ul><h2 class="jobSectionHeader">
Benefits</h2><ul><li>
Competitive salary</li><li>
Health insurance</li><li>
401(k) with matching contribution</li><li>
Flexible vacation time</li><li>
Flexible work hours</li><li>
Work-from-home/remote office stipend, or desk at Ambrook&rsquo;s NYC office</li><li>
Wellness stipend</li><li>
Professional development stipend</li></ul><h2 class="jobSectionHeader">
Our values</h2><ul><li>
Real Talk &ndash; We create space for ourselves and others to be straightforward, vulnerable, and accountable.</li><li>
Reach Understanding &ndash; We are driven by curiosity and empathy to learn about our customers, team, and world.</li><li>
Be Proactively Resourceful &ndash; We are internally motivated and externally empowered to identify opportunities and solve problems.</li><li>
Derisk Thoughtfully &ndash; We lean into the biggest risks we face as a company and put in the work to address them systematically.</li><li>
Find the Positive-Sum &ndash; We believe in creating incentive structures that align the needs of our company, our customers, and our planet.</li></ul>
Compensation Range: $80K - $130K</div>

Customer Solutions Manager

Intuit

<div><h2 class="jobSectionHeader">Overview</h2>
Intuit&rsquo;s Enterprise Suite (IES) is redefining financial management for mid-market businesses by combining enterprise-grade power with Intuit simplicity. As we expand deeper into vertical markets &mdash; including Construction, Manufacturing, Financial Services/Real Estate/Family Office, Tech, Non-profit, and Healthcare &mdash; we&rsquo;re looking for a Staff Product Marketing Manager who can bridge product strategy, customer insight, and go-to-market excellence.
This is a full-stack PMM role &mdash; driving both inbound strategy (market and customer insight, positioning, packaging, pricing) and outbound execution (launch, storytelling, enablement, demand generation). The ideal candidate brings a passion for translating complexity into clarity and thrives at the intersection of data, creativity, and cross-functional influence. 
Responsibilities
Inbound Strategy &amp; Product Partnership<ul><li> Partner with Product to shape the roadmap for vertical expansion &mdash; identifying the highest-value industry workflows, use cases, and packaging strategies.</li><li> Lead market research, segmentation, and opportunity sizing for each target industry to inform prioritization and investment.</li><li> Develop differentiated positioning, messaging, and pricing strategies that tie product innovation to real customer outcomes.</li><li> Build the business case and narrative for new vertical launches, influencing go/no-go, tiering, and packaging decisions across QuickBooks Advanced and IES SKUs.</li><li> Define and measure key success metrics for adoption, retention, and expansion.</li></ul>
Outbound &amp; Go-to-Market<ul><li> Drive the GTM strategy and launch plans for new industry editions &mdash; from messaging to demand gen activation to sales enablement.</li><li> Partner with MarComms, Sales, and Channel teams to build industry-specific content: decks, one-pagers, web experiences, and customer stories.</li><li> Create playbooks for sellers and partners that translate product features into customer value &mdash; tailored for industry buyers like Controllers, CFOs, and firm owners.</li><li> Lead competitive intelligence for target industries to ensure clear differentiation vs. ERP incumbents and point solutions.</li><li> Collaborate with Growth and Sales to test and optimize messaging, funnels, and win/loss patterns across verticals.</li></ul>
Cross-Functional Leadership<ul><li> Act as the &ldquo;voice of the industry&rdquo; within Intuit &mdash; representing customer needs in roadmap, pricing, and packaging discussions.</li><li> Partner with Finance and Analytics to model TAM, forecast revenue impacts, and inform portfolio-level decisions.</li><li> Champion experimentation and continuous learning to improve how we go to market across verticals and segments.</li></ul> 
Qualifications<ul><li> 8+ years in product marketing, strategy, or product management</li><li> Proven success launching or scaling industry-focused SaaS solutions</li><li> Exceptional storytelling ability &mdash; capable of translating technical capabilities into clear, human-centered value.</li><li> Analytical mindset with experience using data to inform market sizing, pricing, and messaging.</li><li> Deep cross-functional leadership skills; comfortable influencing without authority.</li><li> Experience supporting Sales-led and product-led growth and equipping sales orgs with content that drives conversion.</li><li> Industry GTM: direct or adjacent experience in Construction, Manufacturing, Financial Services/Real Estate/Family Office, Tech, Non-profit, or Healthcare industries.</li></ul> 
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:</div>

Senior Product Marketing Manager, Enterprise Industry Solutions

ASHBY

<div>I&rsquo;m Megan, the Revenue Accounting Manager at Ashby. I am thrilled to be hiring our first Billing Specialist to join our team! I joined Ashby about a year and a half ago, and have really appreciated the collaborative environment and the energy that comes with being part of a fast-growing company. We are looking for a detail-oriented and motivated Billing Specialist to support the end-end billing process for a high-growth SaaS business. The ideal candidate is detail-oriented, organized, and thrives in a dynamic environment focused on long-term impact and timely execution.
As we prepare for our first financial audit and continue to scale, this role offers strong growth potential. You&rsquo;ll play a key role in ensuring billing accuracy, process improvement, responding to customer inquiries, and partnering cross-functionally on revenue-related initiatives. We&rsquo;re seeking someone who embraces change and brings a proactive, solutions-focused mindset to evolving our billing practices.
Key Responsibilities<ul><li>
Review customer contracts and ensure accurate billing setup in the system</li><li>
Process subscription changes, upgrades, downgrades, and renewals</li><li>
Ensure billing completeness on a monthly basis</li><li>
Apply customer payments</li><li>
Assist with collections efforts, including monitoring aging reports and following up with customers</li><li>
Respond to customer billing inquiries in a timely and professional manner</li><li>
Support revenue-related reporting and analysis</li><li>
Assist with audit requests and documentation</li><li>
Partner cross-functionally on process improvements related to quote-to-cash</li><li>
Support ad-hoc accounting and finance projects as needed</li></ul>
Qualifications<ul><li>
2+ years of billing experience (SaaS experience strongly preferred)</li><li>
Experience with subscription billing models</li><li>
Strong excel skills and comfort working with data</li><li>
Excellent attention to detail and organizational skills</li><li>
Ability to manage multiple priorities in a high-growth environment</li></ul>
You Should Apply If:<ul><li>
You are solutions oriented. You balance creative problem-solving with strong operational follow-through. You don&rsquo;t just identify issues, you take ownership and drive them to resolution.</li><li>
You are detail oriented. Accuracy and precision are critical in this role. You take pride in clean data, well-documented processes, and getting the numbers right.</li><li>
You are adaptable. You embrace continuous learning and actively apply new insights to improve your work. You&rsquo;re comfortable refining processes as the business evolves.</li></ul>
This Role May Not Be a Fit If:<ul><li>
You prefer a fully in-office environment. This is a remote role and is best suited for self-starters who thrive in an independent setting and manage their time effectively.</li><li>
You&rsquo;re uncomfortable with change. We are a rapidly growing company. Processes will evolve, systems may change, and priorities may shift. Flexibility and resilience are critical to success.</li></ul>
Interview Plan
At Ashby, we design our interview process to help you show your best self. Here&rsquo;s what to expect:<ul><li>
A 30-minute intro call with Michelle (Recruiter)</li><li>
A 45-minute interview with Megan (Hiring Manager)</li><li>
A take-home assignment, which you&rsquo;ll have 30 mins to discuss with the hiring team.</li><li>
A 30-minute interview with Emily (Director of Accounting)</li><li>
A final round with a panel of interviewers.</li></ul>
Benefits<ul><li>
Competitive salary and equity.</li><li>
Opportunity to work with a talented and passionate team.</li><li>
10-year exercise window for stock options. You shouldn&rsquo;t feel pressure to purchase stock options if you leave Ashby &mdash;do it when you feel financially comfortable.</li><li>
Unlimited PTO. Expect &ldquo;Vacation?&rdquo; in our one-on-one agenda until you start taking it .</li><li>
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.</li><li>
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!</li><li>
$100/month education budget with more expensive items (like conferences) covered with manager approval.</li></ul>
Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Compensation Range: $60K - $85K</div>

Billing Specialist

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