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Barry Callebaut

<div><div><div><div><div><p>Customer Service Specialist ME
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Dubai, AE, 392407
</div></div></div></div><div></div><div><div><p>At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world&rsquo;s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!</p>
</div></div><div><div><div><div><div><b>About The Role</b></div>
<div>
We are seeking a qualified candidate to join our company as the Customer Service Specialist ME, based in Dubai. This role will be responsible for managing customer orders and supporting continuous improvement initiatives within the Regional Supply Chain team. Reporting to the Customer and Supply Chain Manager MEA, the Customer Service Specialist will act as a key contact for all order-related matters, ensuring timely and accurate processing of customer orders and enhancing the overall customer experience.</div><br>
<div></div>
<div>
The successful candidate will collaborate with internal stakeholders, such as logistics, sales, and supply chain teams, to resolve order issues and contribute to the continuous improvement of customer service processes. This role also involves maintaining accurate order documentation, handling customer inquiries, and proactively identifying opportunities to optimize processes and improve service levels.</div><div><br>
</div>
<div><b>Key Responsibilities Include:</b></div>
<ul><li>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</li>
<li>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</li>
<li>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</li>
<li>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</li>
<li>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</li>
<li>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</li>
<li>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</li>
<li>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</li>
</ul>
<div></div><div><b>About You:</b></div>
<ul><li>Bachelor&rsquo;s Degree in Supply Chain Management, Business Administration, or a related field.</li>
<li>5+ years of experience in customer service or order management, preferably within the manufacturing or supply chain industry.</li>
<li>Proficient in order management systems (SAP) and Microsoft Office tools, with knowledge of Business Intelligence tools (Power BI) being a plus.</li>
<li>Strong analytical skills and attention to detail, with the ability to identify and resolve process issues.</li>
<li>Excellent verbal and written communication skills in English, French or Arabic are a strong plus.</li>
<li>A proactive and customer-focused approach, with the ability to work through challenging situations while maintaining professionalism.</li>
<li>Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.</li>
<li>Ability to work independently and collaborate effectively with cross-functional teams.</li>
</ul>
</div></div></div></div><div><div><p>At Barry Callebaut, we are committed to Diversity &amp; Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we&rsquo;ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. <b>#oneBC - Diverse People, Sustainable Growth.</b></p>
<p>If you want to learn more about Barry Callebaut, please find further information here.</p>
<p>Were you missing anything in this job ad? Please share your feedback with us by clicking here.</p></div></div></div><p></p>

Customer Service Specialist ME

KONE

<div>
 A CSE Engineer, Project provides technical expertise on the optimal KONE product for the customer. He/she understands how customer needs are translated into product-specific requirements and is accountable for the coordination of all engineering work until the project is handed over to maintenance. Takes part in non-standard solutions, tendering with expertise on KONE products like Elevators, Escalators, and Autowalks, machine-room-less elevators, high rises,
 <br/>
 <br/>
 He/she provides technical expertise support to the FL CSE, field operation, and sales team in the Delivery process to handle order management and successfully implement KONE products and service solutions that meet customers&rsquo; contract specifications in a cost and lead-time-effective way, while ensuring compliance with codes and standards.
 <br/>
 <br/>
 <strong>
  Responsibilities And Key Tasks
  <br/>
  <br/>
 </strong>
 Collaboration with sales:
 <br/>
 <br/>
 <ul>
  <li>
   Responsible for finding the optimal KONE product to meet the customer&rsquo;s needs for non-standard Special Engineering requirements.
  </li>
  <li>
   Select the correct product platform on which to make the offer, and ensure the offer is Competitive.
   <br/>
   <br/>
  </li>
 </ul>
 Product planning &ndash; Costing:
 <br/>
 <br/>
 <ul>
  <li>
   Involves Supply Line, installation, maintenance, and project management to understand both the materials and the service cost of the product when needed
  </li>
  <li>
   Responsible for correct product costings in non-standard cases, both for corporate and local Materials
   <br/>
   <br/>
  </li>
 </ul>
 Product planning &ndash; Specs:
 <br/>
 <br/>
 <ul>
  <li>
   Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)
  </li>
  <li>
   Creates product specifications for corporate materials and local materials.
  </li>
  <li>
   Performs initial and revised non-standard energy calculations.
  </li>
  <li>
   Performs simple traffic analyses.
  </li>
  <li>
   When accountable for the overall engineering of the project:
  </li>
  <li>
   Accountable for technical site surveys
  </li>
  <li>
   Accountable for the technical content of the order between MS 0b and MS 2z
   <br/>
   <br/>
  </li>
 </ul>
 Product planning &ndash; Availability and lead times
 <br/>
 <br/>
 <ul>
  <li>
   Coordinates product lead times from Supply Line and local sourcing
   <br/>
   <br/>
  </li>
 </ul>
 Product planning &ndash; Installability
 <br/>
 <br/>
 <ul>
  <li>
   Ensures that the proposed product can be installed
  </li>
  <li>
   Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations
   <br/>
   <br/>
  </li>
 </ul>
 Product planning &ndash; Maintainability
 <br/>
 <br/>
 <ul>
  <li>
   Ensures that the planned proposed product fulfils the customer&rsquo;s product lifecycle needs
  </li>
  <li>
   Identifies possible deviations from standard maintenance methods and ensures that resolutions are found
   <br/>
   <br/>
  </li>
 </ul>
 Product planning &ndash; Compliance
 <br/>
 <br/>
 <ul>
  <li>
   Ensures that the proposed product fulfils local codes, regulations, and safety requirements
  </li>
  <li>
   Ensures alignment with environmental regulations
  </li>
  <li>
   Ensures that the planned product complies with KONE&rsquo;s Engineering Policy
   <br/>
   <br/>
  </li>
 </ul>
 Key tasks in the KONE Customer process
 <br/>
 <br/>
 <ul>
  <li>
   Provides content for pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts)
  </li>
  <li>
   Executes activities for holistic product planning
   <br/>
   <br/>
  </li>
 </ul>
 Key tasks in the KONE Delivery process
 <br/>
 <br/>
 <li>
  <br/>
  <br/>
 </li>
 Accountable for creation of layouts
 <br/>
 <br/>
 <ul>
  <li>
   Analyses change requirements, and makes proposals on new product design
  </li>
  <li>
   Provides needed details to the CSE Specialist on ordering materials and completing the documentation process
  </li>
  <li>
   Provides product-related information to the Project Manager, Installation Supervisor and Maintenance Supervisor CSE Project Engineer&rsquo;s role in the KONE SEB process
  </li>
  <li>
   Shares knowledge with maintenance as needed General responsibilities
  </li>
  <li>
   Participates in product and new service release information-sharing sessions
  </li>
  <li>
   Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs
  </li>
  <li>
   Offers input to the product offering management about customization, standardization and interface requirements for the portfolio.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements For The Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Diploma / Bachelor&rsquo;s degree in Mechanical, Electrical, and Civil Engineering
  </li>
  <li>
   Candidate with a minimum of five years of experience in the Elevator Industry and AutoCAD
  </li>
  <li>
   Proficient with MS Office Word, Excel, and PowerPoint.
  </li>
  <li>
   Excellent communication and influencing skills in the English language skills
  </li>
  <li>
   Excellent collaboration skills and the capability to teamwork with people from different cultural backgrounds
  </li>
  <li>
   Capability for analytical thinking and focus on details - distinguishes between important information and irrelevant or minor details.
  </li>
  <li>
   Ability to work with global colleagues considering different time zones, language competencies, and differences in working culture.
  </li>
  <li>
   Excellent technical understanding of elevator, escalator, and Advanced People Flow solutions that meet the customer expectations is considered a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
  <br/>
  <br/>
 </em>
 Read more on
 <em>
  <em>
   <em>
    www.kone.com/careers
   </em>
  </em>
 </em>
</div>


Customer Solutions Engineer

IT Corner Emirates LLC

<p>Job Description</p><p>Job Title: Bid &amp; Solutions Specialist</p><p>Purpose of the Role</p><p>The Tendering &amp; Solution Specialist is responsible for identifying, qualifying, and managing tender and RFP opportunities while supporting the design and development of tailored technical and commercial solutions across MBME Group. The role bridges tender management, solution development, and proposal coordination to ensure MBME submits competitive, high-quality, and technically feasible proposals aligned with client requirements and the Group&rsquo;s strategic objectives.</p><p>This position requires a proactive, bilingual (Arabic/English) professional with strong technical and commercial acumen in IT, fintech, and digital transformation domains.</p><p>Key Responsibilities1. Tender Scouting &amp; Identification</p><ul><li>Monitor government and enterprise tender platforms daily to identify new opportunities relevant to MBME subsidiaries.</li><li>Assess tenders based on feasibility, profitability, and strategic alignment.</li><li>Maintain an up-to-date tracker of open, upcoming, and submitted tenders.</li></ul><p>2. Proposal Development &amp; Submission</p><ul><li>Lead the full proposal lifecycle &mdash; from initial scouting to submission &mdash; ensuring compliance with requirements, deadlines, and quality standards.</li><li>Coordinate inputs from sales, technical, finance, and legal teams while minimizing disruption to internal resources.</li><li>Independently draft, compile, and enhance proposal documents (technical and financial).</li><li>Ensure consistency in branding, structure, and content quality across all submissions.</li></ul><p><b>3.Solution Design &amp; Client Engagement</b></p><p>&middot; Work with clients and internal teams to translate business needs into technical and commercial solutions.</p><p>&middot; Develop solution outlines, RFI/RFP responses, and value-driven presentations.</p><p>&middot; Prepare solution decks, executive summaries, and supporting documentation.</p><p>&middot; Assist in client meetings, workshops, and demos when required.</p><p>4. Cross-Functional Collaboration</p><ul><li>Liaise with product, IT, and engineering teams to validate solution feasibility.</li><li>Coordinate with the marketing team to align proposal visuals, templates, and case studies.</li><li>Maintain a central repository of reusable proposal assets, templates, and references.</li></ul><p>5. Market Intelligence &amp; Continuous Improvement</p><ul><li>Stay updated on market trends, competitor activities, and government procurement practices.</li></ul><p><b>Suggest improvements to tendering and solution development processes.</b></p><p><b>Support analysis of bid outcomes and contribute insights for process optimization.</b></p><p>Key Competencies &amp; Skills</p><ul><li>Strong understanding of tendering processes, RFP lifecycles, and government procurement standards.</li><li>Proven ability to design and write winning proposals independently with minimal supervision.</li><li>Excellent technical comprehension across IT, fintech, and digital transformation domains.</li><li>Exceptional Arabic and English writing and communication skills.</li><li>Highly organized, detail-oriented, and capable of managing multiple concurrent submissions.</li><li>Proficiency in Microsoft Office Suite, CRM systems, and e-tendering portals.</li><li>Strong presentation, research, and coordination abilities.</li></ul><p>Qualifications &amp; Experience</p><ul><li>Bachelor&rsquo;s Degree in Business Administration, IT, Engineering, or related discipline.</li><li>5+ years of combined experience in Tender Management, Presales, or Proposal Writing (preferably in IT, fintech, or digital transformation).</li><li>Proven track record in leading and winning government and enterprise tenders.</li><li>Familiarity with UAE and GCC government procurement ecosystems.</li><li>Arabic and English fluency (mandatory).</li></ul><p>Reporting &amp; Collaboration</p><p>Internal Contacts:</p><ul><li>Sales &amp; Business Unit Heads</li><li>Technical &amp; Product Teams</li><li>Finance, Legal, and Marketing Departments</li></ul><p>External Contacts:</p><ul><li>Government entities and tendering authorities</li><li>Clients and partners</li><li>Vendors and solution providers</li></ul><p>Personal Attributes</p><ul><li>Proactive, resourceful, and self-managed.</li><li>Strong business writing and communication skills.</li><li>Able to work independently or remotely with minimal supervision.</li><li>Strategic thinker with attention to operational detail.</li><li>Confident presenter and natural relationship builder.</li></ul><p>Job Type: Full-time</p>

Bid & Solutions Specialist

CEVA Logistics

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
<br><br>
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
<br><br>
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
<br><br>
The primary purpose of the Customer Business Solutions is to drive the development and implementation of Business Solutions (web platform, EDI, reports and dashboards) for our customers. The position is responsible for acting as a strategic partner to clients, understanding their unique business needs, and delivering standard solutions or tailored freight forwarding solutions that optimize supply chain performance.
<br><br>
Pre-Sales
<br><br>
<ul>
<li>Design and Present Business Solutions to customers</li>
<li>Promote standard solutions, our EDI/API interfacing capabilities, and e-booking benefits</li>
<li>Capture customer needs and identify related requirements (reports, EDI…) as well as specifics</li>
<li>Present and promote existing business solutions to Sales/ BD teams, ensuring they are aware of the overall IT solutions.</li>
</ul>
<b>Solution Implementation:</b><br>
<ul>
<li>Validate Solution Design with all CBS and Customer Service involved in the traffic. Manage the project activities related to the Business Solutions.</li>
<li>Identify non-standard requests and build alternative solutions.</li>
<li>Configure all necessary Business Tools (or ensure they are properly setup) – such as web access for customers, application specific setup etc.</li>
<li>Coordinate and be part of the EDI/API project with customer and CEVA Business Analysts.</li>
<li>Configure Standard Report or create custom reports when required such as Tracker for EDI flow monitoring, KPI etc.</li>
<li>Provide tools (Missing report/dashboards) to the teams in charge of Data Quality for Internal control (Missing Report)</li>
<li>Complete the relevant documentation related to Business Solutions and handover to Operations (BPS, Customer service) when the customer specific impacts the work instructions.</li>
</ul>
<b>Roll-Out:</b><br>
<ul>
<li>EDI / Reports: Detect potential issues and either resolve them or co-ordinate corrective actions</li>
<li>Fine-tune Customer reports and KPIs</li>
</ul>
<b>Run:</b><br>
<ul>
<li>Pro-actively promote our Business Solutions, especially during Client QBRs</li>
<li>Train our customers in Business Solutions</li>
</ul>
<b>Continuous Improvement:</b><br>
<ul>
<li>Take part in Continuous Improvement initiatives when Business Solutions can improve our productivity (EDI, Automatic Report, Streamline Process)</li>
<li>Return on experience (RETEX) management</li>
<li>Contribute to solution enhancements by submitting 'request for evolution' tickets and drafting user stories, in coordination with Regional and Global CBS teams</li>
<li>Participate and actively contribute to innovation and transformation projects that involve the Web Platform, Customer Reporting, or Customer EDI, ensuring alignment with solution requirements</li>
</ul>
As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
<br><br>
<b>Please note:</b> Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Customer Business Solutions Professional - Middle East

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><p><b><br>
What we offer</b></p><p>
We help the world run better.</p><p>
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!</p><div><b>
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.</b></div><p></p><p><b><br>
Who You&rsquo;ll become</b></p><p>
A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the &ldquo;subject matter expert&rdquo; responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP&rsquo;s unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts.</p><p><br>
</p><p><b>What You&rsquo;ll Do</b></p><p>
As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:</p><ul><li>
Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.</li><li>
Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.</li><li>
Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.</li></ul><p></p><p><br>
The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals.</p><p></p><p><br>
Solution areas focus:</p><p></p><p><b><br>
What You Bring</b></p><ul><li>
2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.</li><li>
Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.</li><li>
A cooperative and productive approach to working relationships, internally and externally.</li><li>
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.</li><li>
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
</li><li>A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.</li><li>
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
</li><li>Proficiency in English to engage with our global network.</li></ul><p></p><div><b><br>
About SAP Academy for Customer Success</b></div><p>
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.</p><p></p><p><br>
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.</p><p></p><p><b><br>
#SAPAcademyforCustomerSuccess
</b></p><p><b>#SAPCSCareers</b></p><div></div><div><br>
SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our <b>hybrid work setup</b> consists of <b>three days a week in the office or on-site with customers or partners</b></div><div></div><p><br>
We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.</p><p>
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program</p><p></p><p><b><br>
We are SAP</b></p><p>
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs together.</p><p></p><p><b><br>
 Our inclusion </b><b>promise</b></p><p>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone&mdash;regardless of background&mdash;feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.</p><p>
SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.</p><p></p><p><b><br>
EOE AA M/F/Vet/Disability:</b></p><p>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.</p><p>
Successful candidates might be required to undergo a background verification with an external vendor.</p><p></p><div><b><br>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.<br>
<br>
<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
<br>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
<br>
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
<br>
Requisition ID: 435227 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p></div>

Solution Advisor Associate - SAP Academy for Customer Success - UAE National Opportunity (Hybrid)

TikTok

About the Client Solutions Team: <p>About the Client Solutions team is dedicated to building scalable, long-term partnerships by delivering best-in-class campaign services and addressing the unique challenges of direct clients and agencies. As a Client Solutions Manager, you will act as a strategic partner and consultant, combining deep product expertise with critical thinking and analytical acumen to drive client success across TikTok's suite of advertising solutions. Our team is composed of digital marketing experts who proactively shape clients' growth strategies, including upsells, renewals, and reactivations. We are trusted advisors who connect key stakeholders, inspire innovation through insights, and foster collaboration that leads to measurable business outcomes and enduring client relationships. Success in this role requires a sharp analytical mindset, strong problem-solving skills, and the ability to thrive in a fast-paced environment. You will be responsible for managing day-to-day client relationships, identifying opportunities, and providing data-driven, scalable solutions that exceed expectations and secure long-term investment.</p> About the role: <p>The Client Solutions Manager - Retail & eCommerce is an expert in TikTok's performance and branding solutions for retail and ecommerce clients across the GCC, particularly in Saudi Arabia. This role focuses on industries such as fashion, electronics, furniture, beauty, and lifestyle retail. The CSM acts as a strategic partner to advertisers, supporting them across the full funnel, from awareness to conversion, while ensuring scalable campaign execution, robust measurement frameworks, and actionable insights that drive sales and long term growth. You will collaborate with Client Partners to design end to end strategies, manage campaign operations, and optimize performance across web and app channels. A strong understanding of web tracking, campaign optimizations, A / B testing, and measurement setup, is critical for success in this role.</p> Responsibilities: <ul> <li>Own and grow post sales relationships with ecommerce and retail advertisers, ensuring measurable performance outcomes and sustainable growth.</li> <li>Partner with Client Partners in pre sales to provide strategic recommendations on campaign architecture, bidding, audience targeting, and creative testing.</li> <li>Develop and optimize strategies to improve ROAS & CPA while maintaining efficiency across performance and branding campaigns.</li> <li>Ensure correct technical setup of Pixel and Events API integrations around data quality, attribution, and cross channel measurement.</li> <li>Conduct A / B testing and incrementality analyses to evaluate the impact of media strategies and guide future investment decisions.</li> <li>Translate performance data into business insights, creating benchmarks, dashboards, and case studies to inform optimization.</li> <li>Lead business reviews with clients to highlight growth opportunities, campaign learnings, and adoption of new TikTok commerce solutions.</li> <li>Collaborate cross functionally with Measurement, Product, and Creative Ops teams to deliver scalable success stories and test new ecommerce features.</li> <li>Champion ecommerce excellence internally by sharing best practices, local market trends, and success stories from KSA and the GCC region.</li> </ul> Minimum Qualifications: <ul> <li>Language & Communication: Due to the nature of the clients and regions this role will be supporting, high fluency in English and Arabic (spoken and written), with strong client facing communication skills is essential.</li> <li>Proven experience in digital marketing, performance advertising, or ecommerce media strategy, with proven results driving growth for retail or ecommerce clients.</li> <li>Strong analytical and problem solving skills, able to turn complex performance data into actionable insights.</li> <li>Hands on experience managing web conversion campaigns and applying measurement frameworks, attribution models, and A / B testing.</li> <li>Deep understanding of the Saudi and GCC ecommerce ecosystem, including seasonal trends, consumer behavior, and key retail moments.</li> </ul> Preferred Qualifications: <ul> <li>Sales oriented mindset with strong account management skills, ideally with experience growing ecommerce clients across competitive verticals.</li> <li>Familiarity with TikTok commerce solutions.</li> <li>Experience running incrementality or conversion lift studies for retail or ecommerce clients.</li> <li>Technical understanding of data tracking, product feed setup, and dynamic ad formats.</li> <li>Strong communication and stakeholder management skills, with the ability to simplify technical concepts for non technical partners.</li> </ul>

Client Solutions Manager (MENA Growth- Retail & eCommerce) - Global Business Solutions (Arabic ...

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  Responsibilities
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 </strong>
 About the Client Solutions Team:
 <br/>
 The Client Solutions team is dedicated to building scalable, long-term partnerships by delivering best-in-class campaign services and addressing the unique challenges of direct clients and agencies. As a Client Solutions Manager, you will act as a strategic partner and consultant, combining deep product expertise with critical thinking and analytical acumen to drive client success across TikTok&rsquo;s suite of advertising solutions.
 <br/>
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 Our team is composed of digital marketing experts who proactively shape clients' growth strategies&mdash;including upsells, renewals, and reactivations. We are trusted advisors who connect key stakeholders, inspire innovation through insights, and foster collaboration that leads to measurable business outcomes and enduring client relationships.
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 About the role:
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 The Client Solutions Manager - Retail &amp; Ecommerce is an expert in TikTok's performance &amp; branding advertisement products for key clients in the industries  such as  marketplaces, fashion, electronics, furniture, beauty, price comparison sites and quick commerce apps.
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 The CSM acts as a strategic partner to advertisers, supporting them across the full funnel, from awareness to conversion, while ensuring scalable campaign execution, robust measurement frameworks, and actionable insights that drive sales and long-term growth.
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 You will collaborate with Client Partners to design end-to-end strategies, manage campaign operations, and optimize performance across web and app channels. A strong understanding of web, app tracking, campaign optimizations, A/B testing, and measurement setup, is critical for success in this role.
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 Responsibilities:
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 - Manage and grow post-sale client relationships with Retail &amp; Ecommerce vertical advertisers
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 - Support and work closely with the Client Partners on pre-sale research and pitch with a greater focus on relevant product solutions and advertising strategy
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 - Create and optimize client ad strategies by using a wide range of TikTok for Business product solutions, including organic solutions, branding, brandformance , performance and consideration products
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 - Increase adoption and engagement of TikTok&rsquo;s auction platform and auction-based tools, providing ongoing technical support and real time analysis
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 - Analyze campaign performance data to offer clients data-driven business insights and, at the same time, use those insights to improve our advertising offerings.
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 - Conduct regular and strategic business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with various internal teams
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 - Keep an accurate record of pending and active campaign plans and maintaining campaign schedules and availability of ad inventory
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 - Act as product champion to drive revenue and adoption in key product and business growth areas, build team level expertise, and actively promote cross-regional/functional exchange and collaboration
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 - Work closely with product and engineering teams to help them troubleshoot client issues during a campaign, provide market feedback, and support TikTok for Business product development
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 - Work closely with creative teams to provide Retail &amp; Ecommerce clients with creative solutions support including creative insights and creative strategies
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 - Work closely with measurement partners and advertisers to develop a solid understanding of how advertisers measure success and help them understand the true value of TikTok
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 - Build trusting relationships and robust communication with external client &amp; agency teams to ensure sustained growth of accounts
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 - Cooperate with the ad policy team to ensure the clients and team are kept up to date on any policy changes and get all support needed
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 - Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business
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 - Drive and facilitate the adoption of Pixels, MMPs, TikTok Shop where applicable
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 - Put together narratives, workshops and business reviews etc. to educate and upskill clients in charting the way forward
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 - Share client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharings
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 - Cooperate with the Ad Operation team to ensure a smooth and successful campaign execution, and ensure ad specifications and rates are accurate.
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 - Cooperate with the Organic team to help clients enhance organic presence to complement paid activities
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 - Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits
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 - Proritize tasks by urgency level and impact in alignment with Client Partners
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  Qualifications
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 Minimum Qualifications:
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 - High oral fluency in Turkish and English is required to communicate directly with business partners across the METAP region.
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 - Experience in performance-based campaign management in in-house marketing, digital agencies, platforms or media side.
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 - Deep understanding of user acquisition &amp; performance marketing with a passion for social media, content platforms and Retail &amp; Ecommerce  industries.
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 - Proactive attitude and consultative sales skills with excellent project management, organizational, and analytical skills.
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 - Practical and sophisticated hands-on experience in optimization, tracking, attribution, measurement and using major app tracking tools like MMPs such as Adjust, Appsflyer, etc and web tracking tools such as Google Analytics, Omniture, etc.
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 Preferred Qualifications:
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 - Experience diagnosing and solving technical problems with product and engineering teams is a big plus.
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 - Sales oriented mindset with strong account management skills and experience.
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 - Good technical understanding of digital marketing technologies, integrations and infrastructure, ability to effectively translate technical language to non-technical stakeholders.
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 - Hands-on experience with App, CPAS, Shopping Ads, and broader e-commerce marketing.
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  About TikTok
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 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
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  Why Join Us
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 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
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 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
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 Diversity &amp; Inclusion&ZeroWidthSpace;
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 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
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Client Solutions Manager - Retail & E-commerce  - Türkiye & South Asia

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