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customer success specialist - b2b saas

customer success account mgmt

Microsoft

<div>
 
 Overview
 
 
 
 With over 17,000 employees worldwide, the mission of the Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. Come join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
 
 
 Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
 
 
 As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
 
 
 
 This role is flexible in that you can work up to (25%) from home.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
 </li>
 <li>
 Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.
 </li>
 <li>
 You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
 </li>
 <li>
 Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
 </li>
 <li>
 You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.
 </li>
 <li>
 You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an
 </li>
 <li>
 understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <ul>
 <li>
 OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <li>
 OR equivalent experience
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <ul>
 <li>
 OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <li>
 OR equivalent experience
 </li>
 </ul>
 <li>
 5+ years relevant work experience within customer industry
 </li>
 <li>
 Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
 </li>
 <li>
 Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
 </li>
 <ul>
 <li>
 Project Management Institute (PMI) or equivalent Project Management certification
 </li>
 <li>
 Prosci or equivalent certification
 
 </li>
 </ul>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Customer Success Account Mgmt

Plum

<div>
 
 
 About Plum
 
 
 
 
 
 
 Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations.
 
 
 
 
 
 Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.
 
 
 
 
 
 Plum is on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030, through companies that care. Plum is backed by Tiger Global and Peak XV Partners.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 We are seeking a talented and driven individual to join our team as an Account Management Agents. In this role, you will work closely with our enterprise account managers to provide them with data and reports that will help support them in their work.
 
 
 
 
 
 
 Role Responsibilities
 
 
 <ul>
 <li>
 Collaborate with account managers to understand their needs and gather data and information necessary to build customer profiles and develop account strategies.
 </li>
 <li>
 Create and maintain reports and dashboards that track account performance and identify trends, opportunities, and challenges.
 </li>
 <li>
 Analyse customer data and provide insights to help account managers make informed decisions.
 </li>
 <li>
 Assist account managers with customer meetings and presentations by providing data-driven insights and analysis.
 </li>
 <li>
 Coordinate with other departments, such as customer success, marketing and product development, to ensure account managers have the information and resources they need to succeed.
 </li>
 <li>
 You would help employees and employers use their health insurance and health benefits in the most seamless way possible.
 </li>
 <li>
 You would develop a deep level of understanding and knowledge of the entire product , systems and processes.
 </li>
 </ul>
 
 
 
 
 
 Role Requirement
 
 
 <ul>
 <li>
 At least 2-3 years of experience in a customer facing role.
 </li>
 <li>
 Very strong written and verbal communication.
 </li>
 <li>
 High customer empathy.
 </li>
 <li>
 Strong problem solver, can hustle to unblock customers.
 </li>
 <li>
 Ability to work with cross functional teams to resolve issues.
 </li>
 <li>
 Comfortable using modern tools like Intercom, Slack, Google Suite.
 </li>
 <li>
 Strong adherence to SLAs and processes.
 </li>
 <li>
 Ability to communicate complex data and insights to non-technical stakeholders in a clear and concise manner.
 </li>
 <li>
 Strong attention to detail and the ability to ensure data accuracy and completeness.
 </li>
 </ul>
 
 
</div>

Enterprise Account Manager

Albertsons Companies India

<div>
 
 
 About Albertsons Companies Inc. (ACI):
 
 
 
 As a leading food and drug retailer in the United States, Albertsons Companies, Inc. operates over 2,200 stores across 35 states and the District of Columbia. Our well-known banners across the United States, including Albertsons, Safeway, Vons, Jewel-Osco and others, serve more than 36 million U.S customers each week.
 
 
 We build and shape technology solutions that solve customers&rsquo; problems every day, making things easier for them when they shop with us online or in a store. We have made bold, strategic moves to migrate and modernize our core foundational capabilities, positioning ourselves as the first fully cloud-based grocery tech company in the industry.
 
 
 Our success is built on a one-team approach, driven by the desire to understand and enhance the customer experience. By constantly pushing the boundaries of retail, we are transforming shopping into an experience that is easy, efficient, fun and engaging.
 
 
 
 
 
 
 About Albertsons India Capability Center:
 
 
 
 At Albertsons India Capability Center, we're not just pushing the boundaries of technology and retail innovation, we're cultivating a space where ideas flourish and careers thrive. Our workplace in India is a vital extension of the Albertsons Companies Inc. workforce and important to the next phase in the company&rsquo;s technology journey to support millions of customers&rsquo; lives every day.
 
 
 At the Albertsons India Capability Center, we are raising the bar to grow across Technology &amp; Engineering, AI, Digital and other company functions, and transform a 165-year-old American retailer. At Albertsons India Capability Center, associates collaborate directly with international teams, enhancing decision-making processes and organizational agility through exciting and pivotal projects. Your work will make history and help millions of lives each day come together around the joys of food and inspire their well-being.
 
 
 
 
 
 
 Senior Director, Product Management &ndash; Enterprise Item &amp; Agentic Commerce Platforms
 
 
 
 
 Location:
 
 Bengaluru, India
 
 
 
 
 
 Function:
 
 Product Management
 
 
 
 Reporting to:
 
 Group Vice President, Technology &amp; Transformation &ndash; Product, UX &amp; Data Science (Source to Table)
 
 
 
 
 
 
 About the Team:
 
 
 <ul>
 <li>
 The Source to Table organization leads critical platforms spanning:
 </li>
 <li>
 Supply chain (demand, inventory &amp; replenishment, Warehouse Mgmt, Transportation)
 </li>
 <li>
 E-commerce fulfillment (order management, order promising, picking &amp; last mile)
 </li>
 <li>
 Enterprise Item Platforms (vendor onboarding, core item setup, enrichment, digital catalog, syndication &amp; analytics)
 </li>
 <li>
 Store backroom &amp; inventory platforms (receiving, store ordering, computer-vision powered on-shelf availability)
 </li>
 <li>
 This role focuses on Enterprise Item Platforms and Agentic Commerce &ndash; the digital backbone that powers consistent, high-quality item data everywhere our customers discover and shop our products.
 </li>
 </ul>
 
 
 
 
 
 Role Overview:
 
 
 <ul>
 <li>
 We are looking for a Senior Director of Product Management &ndash; Enterprise Item &amp; Agentic Commerce Platforms to lead a global product organization owning:
 </li>
 <li>
 Enterprise Item Platform &ndash; ACI&rsquo;s home-grown item platform where vendor partners seamlessly set up and manage items, enabling us to fully sunset legacy item management platforms.
 </li>
 <li>
 Item Golden Record &amp; Enrichment &ndash; Scaling a single source of truth for all item information across the Albertsons ecosystem.
 </li>
 <li>
 Agentic Commerce Platform &ndash; Building the platform that will launch and manage Albertsons SKUs across major LLM/GenAI platforms.
 </li>
 <li>
 This is a high-impact senior leadership role reporting directly to the Group VP. You will shape the long-term strategy for digital catalog and item data, define the product vision for agentic commerce, and partner closely with Technology, Data Science, Operations, Merchandising, Digital and external partners.
 </li>
 <li>
 The role is based in Bengaluru, India, leading teams across the US and India.
 </li>
 </ul>
 
 
 
 
 
 Key Job Responsibilities:
 
 
 
 
 Vision &amp; Strategy:
 
 
 <ul>
 <li>
 Define and own the multi-year product vision and strategy.
 </li>
 <li>
 Make the digital catalog the heart of agentic commerce.
 </li>
 <li>
 Translate enterprise strategy into a clear roadmap for item data and vendor experiences.
 </li>
 </ul>
 
 
 
 
 
 Product Leadership &amp; Execution:
 
 
 <ul>
 <li>
 Lead and grow a global product team.
 </li>
 <li>
 Partner with cross-functional teams to deliver scalable platforms.
 </li>
 <li>
 Drive end-to-end product lifecycle with clear success metrics.
 </li>
 </ul>
 
 
 
 
 
 Enterprise Item Platform &amp; Vendor Experience:
 
 
 <ul>
 <li>
 Own roadmap for ACI&rsquo;s home-grown enterprise item platform.
 </li>
 <li>
 Deliver a world-class vendor onboarding and self-service experience.
 </li>
 </ul>
 
 
 
 
 
 Item Golden Record &amp; Data Quality:
 
 
 <ul>
 <li>
 Define strategy for item golden record.
 </li>
 <li>
 Partner with Data teams to design enrichment and quality pipelines.
 </li>
 </ul>
 
 
 
 
 
 Agentic Commerce &amp; AI Innovation:
 
 
 <ul>
 <li>
 Lead development of an agentic commerce platform.
 </li>
 <li>
 Ensure catalog readiness for GenAI ecosystems.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Management &amp; Change Leadership:
 
 
 <ul>
 <li>
 Act as trusted advisor to senior leaders.
 </li>
 <li>
 Lead change management and drive adoption of new platforms.
 </li>
 </ul>
 
 
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 Bachelors Degree and MBA from a reputed institution (must-have)
 </li>
 <li>
 15+ years overall experience; 10+ in Product Management
 </li>
 <li>
 5+ years leading product teams at Director/Sr. Director level
 </li>
 <li>
 Experience building and scaling platform products
 </li>
 <li>
 Strong engineering, data and UX collaboration experience
 </li>
 <li>
 Experience in enterprise/B2B2C environments
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Experience in retail, grocery, CPG, marketplace or e-commerce
 </li>
 <li>
 Direct experience with MDM, PIM or catalog platforms
 </li>
 <li>
 Experience with legacy platform decommissioning
 </li>
 <li>
 Exposure to AI/ML and GenAI use cases
 </li>
 <li>
 Strong enterprise UX understanding
 </li>
 <li>
 Strong financial &amp; commercial acumen
 </li>
 <li>
 Experience in matrixed, transformation-driven environments
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Get to Build:
 
 
 <ul>
 <li>
 Shape the future of agentic commerce
 </li>
 <li>
 Build digital catalog and item platforms powering all channels
 </li>
 <li>
 Lead a high-visibility, high-investment portfolio with broad business impact
 </li>
 </ul>
</div>

Senior Director Product Management [T500-21568]

Saviynt

<div>
 
 As a Regional Sales Manager Mid Market (RSM), you will be responsible for driving new business opportunities within enterprise &nbsp;clients, whilst growing existing client relationships. You will position Saviynt as the supplier of&nbsp;choice within your accounts &amp; Territory.
 
 
 To meet and exceed your individual sales quota, you will drive the sales cycle to success. You will meet the&nbsp;client&rsquo;s requirements and be responsible for collaborating with the relevant internal teams to deliver&nbsp;successful sales proposals.
 
 
 The right candidate will possess excellent energy and drive and a real desire to build business across a&nbsp;portfolio of accounts. They will have the ability to build effective relationships quickly and to find&nbsp;valuable business within each account immediately that can then be enhanced by leveraging internal&nbsp;resources. Candidates with current strong security contacts are encouraged to apply.
 
 
 
 
 
 
 What You'll Do:
 
 <ul>
 <li>
 Work closely with&nbsp;internal resources&nbsp;and individually to build a successful pipeline to meet and exceed your individual sales quota
 </li>
 <li>
 Identify new business opportunities whilst establishing, developing and maintaining relationships up to executive-levels within your assigned territory
 </li>
 <li>
 Network within the client&rsquo;s business and influence key decision makers, typically at C-level
 </li>
 <li>
 Act as&nbsp;Saviynt&nbsp;ambassador within specific client accounts
 </li>
 <li>
 Articulate and promote the company&rsquo;s value proposition and services to become a trusted advisor within your customer base
 </li>
 <li>
 Identify&nbsp;new business opportunities and prepare detailed account development plans, engagement strategies and targets for each account within your assigned portfolio
 </li>
 <li>
 Working in collaboration&nbsp;with&nbsp;internal teams&nbsp;and to lead a virtual team to&nbsp;drive and close opportunities
 </li>
 <li>
 Take control of opportunities and accurately forecast their business&nbsp;objectives and outcomes
 
 </li>
 </ul>
 
 
 
 
 What You&rsquo;ll Need
 
 <ul>
 <li>
 15+ years of experience driving new business opportunities
 </li>
 <li>
 Proven successful track record in a similar role selling high technology products and solutions especially Cyber-Security &amp; Identity across multiple segments of Enterprise customers in
 </li>
 <li>
 Ability to network multiple levels within an account up to C-Level
 </li>
 <li>
 Experience within Cyber Security is preferred
 </li>
 <li>
 Excellent verbal, written and presentation skills
 </li>
 <li>
 Ability to create and deliver value propositions
 </li>
 <li>
 Ability to identify and influence key decision makers
 </li>
 <li>
 Ability to succeed in a quota driven sales environment&nbsp;at an Enterprise level
 </li>
 <li>
 Proven sales track record
 </li>
 <li>
 Capable of closing solutions and services opportunities
 </li>
 <li>
 Strong business acumen and professionalism. Leadership, accountability qualities required
 </li>
 <li>
 Salesforce.com experience preferable&nbsp;
 
 </li>
 </ul>
 
 
 
 
</div>

Regional Sales Manager (Bangalore/Chennai/Mumbai/Pune/Delhi/NCR)

Amazon

<div>
 
 Description
 
 
 
 About Amazon
 
 
 Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience &ndash; Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.
 
 
 
 About The Role
 
 
 
 Account Management- Brand Specialist
 
 
 As a Brand Specialist you would be a part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors.
 
 
 AVS team is looking for a bright, customer centric, driven, and creative candidate to join our team. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor&rsquo;s business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon.
 
 
 You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on operational aspects of managing the customer relationships with our vendors.
 
 
 You will conceive, create and analyze a wide range of marketing activities/campaigns to grow the vendor&rsquo;s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, you will look into operational aspects of vendor&rsquo;s business with Amazon, root cause analysis of issues and opportunities affecting business.
 
 
 Timings will be as per EU shift, 12:00 pm IST to 9:00 pm IST
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Establish long term partnerships with key vendor partners for the group of vendors handled.
 </li>
 <li>
 Partnering with the Retail Category Team and build successful communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.
 </li>
 <li>
 Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.
 </li>
 <li>
 Conduct deep dive analysis on vendor issues and publish recommendations and action plans based on data to improve vendor experience.
 </li>
 <li>
 Success will be measured by the performance of your vendors on input metrics and impact on creating a great customer experience for buying consumers.
 </li>
 <li>
 Conduct regular WBRs, MBRs with the vendors, highlight business metric performance and building action plans.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Experience with Excel
 </li>
 <li>
 1+ years of sales or account management experience
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of vendor management experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Karnataka - A66
 
 
 Job ID: A3131343
</div>

Brand Specialist

Poppulo

<div>
 
 Introduction
 
 
 
 Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?
 
 
 At Poppulo, we&rsquo;re working on what&rsquo;s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.
 
 
 And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.
 
 
 We know there&rsquo;s no such thing as a &ldquo;perfect" candidate - we&rsquo;re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don&rsquo;t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.
 
 
 
 The Opportunity
 
 
 
 We are seeking an enthusiastic, customer success focused professional to work with the Customer Success Team. In this role you will oversee all aspects of projects and support for assigned accounts. This role will be interacting directly with customers, Poppulo executives and leaders of other departments. This role has a significant impact on the customer experience with Poppulo and can affect retention. It will require project management expertise, time management skills and attention to detail, teamwork and desire to deliver excellent customer service.
 
 
 You will be supporting multiple client account portfolios. As such, this position will work closely with a small team and needs to occasionally step into other team roles, which may include tasks related to the functionality and appearance of visual communication solutions, delivering customer training and implementing visual communication networks.
 
 
 <ul>
 <li>
 Develop relationships across the portfolio of accounts to drive value for all customer on their journey
 </li>
 <li>
 Schedule monthly cadence and continually seek out opportunities to increase customer satisfaction and deepen client relationships.
 </li>
 <li>
 Perform proactive reach by conducting strategic engagements like QBRs, Success Plans, etc.
 </li>
 <li>
 Address majority of client issues, escalate it to the support team and resolve problems to client&rsquo;s satisfaction
 </li>
 <li>
 Deliver product demo and new features walkthrough in Teams calls with the clients
 </li>
 <li>
 Adopt and use AI technologies to the impact the customer experience and communication
 </li>
 <li>
 Serve as the first line of contact for renewal, upsell, product demos, support issues escalation
 </li>
 <li>
 Assist in defining client standards and process for new projects during implementation and work closely with the implementation team to make sure the customer is in green health while going live
 </li>
 <li>
 Drive clients toward contract renewals through effective relationship management and negotiate on the renewals to save churn
 </li>
 <li>
 Identify opportunities for improvement, discover and share new use cases with the clients to promote upsell and cross sell
 </li>
 <li>
 Working closely with the Renewal Managers (RM) and/or other members of the Accounting/ Customer Education/Legal team to determine and implement needs as required by evolving process strategy and client scope
 </li>
 <li>
 Provide weekly detailed status reports where applicable
 </li>
 <li>
 Contribute to team building and knowledge sharing opportunities
 
 
 </li>
 </ul>
 
 What we&rsquo;re looking for:
 
 
 
 <ul>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Strong analysis and problem-solving skills
 </li>
 <li>
 Ability to learn custom software packages and products quickly
 </li>
 <li>
 Demonstrated ability to communicate effectively using both oral and written skills both
 
 
 </li>
 </ul>
 
 Our ideal candidate will also:
 
 
 
 <ul>
 <li>
 3.5 + years&rsquo; experience in Customer Success Management
 </li>
 <li>
 Bachelor&rsquo;s degree in related field or equivalent experience
 </li>
 <li>
 Experience with Salesforce &ndash; creating reports, dashboards, metrics.
 </li>
 <li>
 Excellent time management and multi-tasking skills
 </li>
 <li>
 Great attention to detail and excellent decision-making and problem-solving skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Ability to manage and prioritize multiple competing priorities
 
 
 </li>
 </ul>
 
 
 Note: Should be willing to work in UK shifts
 
 
 
 
 
 Who We Are
 
 
 
 We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that&rsquo;s on the move.
 
 
 We live the Poppulo values each day, as they are key to everything we do.
 
 
 <ul>
 <li>
 Bring Your Best Self We show up authentically, are self-aware and always strive to be better.
 </li>
 <li>
 See it. Own it. Solve it. We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.
 </li>
 <li>
 Together We&rsquo;re Better We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.
 
 
 </li>
 </ul>
 Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.
 
 
 Poppulo is an equal opportunity employer.
 
 
 
 We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our
 
 
 Job Applicant Privacy Policy.
 
</div>

Customer Success Specialist - B2B SaaS

Palo Alto Networks

<div>
 
 Our Mission
 
 
 
 At Palo Alto Networks&reg; everything starts and ends with our mission:
 
 
 Being the cybersecurity partner of choice, protecting our digital way of life.
 
 
 Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we&rsquo;re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
 
 
 
 Who We Are
 
 
 
 We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
 
 
 As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
 
 
 At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
 
 
 
 Job Description
 
 
 
 
 Your Career
 
 
 
 At Palo Alto Networks, success is driven by leveraging trusted data to inform strategic decisions across our entire Go-to-Market (GTM) engine.
 
 
 Our Data Operations Team, a core function within GTM Business Operations, ensures our critical sales and customer data (primarily in Salesforce.com) is governed, accurate, and reliable. We are the essential front line for data quality.
 
 
 As a Data Operations Specialist, you will execute the data maintenance, monitoring, and resolution needed to directly impact sales velocity, reporting accuracy, and the overall customer experience. You'll manage high-priority escalations, track data changes, and identify trends to drive continuous improvement in our systems and policies.
 
 
 This role reports to the Senior Manager, Sales Operations and requires extensive partnership across GTM Business Operations, Customer Support, IT, Finance, and other organizations. You ensure our teams have the trusted data foundation required to secure the future.
 
 
 
 Your Impact
 
 
 
 
 Responsibilities
 
 
 
 You will be instrumental in maintaining the integrity and reliability of our most critical GTM data, directly enabling faster sales cycles and accurate business forecasting. Key responsibilities include:
 
 
 <ul>
 <li>
 Service Queue Management: Prioritize and handle a high volume of data service requests, ensuring timely, effective resolution within defined Service Level Agreements (SLAs).
 </li>
 <li>
 Data Validation and Research: Execute complex updates to account hierarchies, deduplication, and firmographic data by meticulously researching and analyzing public and third-party data sources.
 </li>
 <li>
 Data Standards Enforcement: Act as a critical enforcer of established data standards and policies, ensuring consistent adherence across teams to maintain peak data integrity.
 </li>
 <li>
 Mass Data Execution: Perform necessary analysis and large-scale updates to account information, utilizing internal tools to drive measurable improvements in data accuracy.
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 Complex Issue Resolution: Investigate and manage escalated "corner case" issues, providing thorough root-cause analysis and documentation.
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 Performance Optimization: Monitor and record trends in service requests, identifying error rates and interpreting dashboard results to propose and implement process enhancements.
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 Cross-Functional Partnership: Collaborate closely with the broader Data Operations Team to document data standards and policies effectively.
 
 
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 Qualifications
 
 
 
 
 Your Experience
 
 
 
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 We seek a highly organized, proactive, and independent problem-solver with 5+ years of experience, who thrives in a high-growth environment:
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 Mindset &amp; Approach:
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 Strong passion for data accuracy and solving complex data challenges.
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 Highly detail-oriented with proven ability to investigate and validate data integrity.
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 Ability to operate independently and manage multiple tasks simultaneously.
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 Comfortable in a fast-paced, dynamic work environment.
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 Business-centric approach with experience collaborating with various functional teams.
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 Communication &amp; Collaboration:
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 Excellent written and verbal communication skills (English fluency required).
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 Proven ability to manage requestor escalations effectively.
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 Technical Acumen:
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 Ability to rapidly learn new tools, platforms, and business processes.
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 Experience with advanced Google Sheets/Spreadsheets is required.
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 Significant experience with Salesforce.com (SFDC) and SFDC-related tools (e.g., SOQL, ETL, Salesforce Inspector) is a major advantage
 
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 Additional Information
 
 
 
 
 The Team
 
 
 
 Our Strategy &amp; Operations team at Palo Alto Networks works on a set of strategic initiatives to drive process improvement projects to deliver improved efficiency and scale through simplification, automation and innovation across Sales Operations tools and processes.
 
 
 You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects &ndash; centered on what we believe is one of the most significant mission statements in the world.
 
 
 
 Our Commitment
 
 
 
 We&rsquo;re problem solvers that take risks and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.
 
 
 We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
 
 
 Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
 
 
 All your information will be kept confidential according to EEO guidelines.
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Data Operations Specialist

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