associate lead - service management (sm4)

customer service representative – administrative

manager, sales training / product coaching

new account manager, jeddah (saudi national)

assistant store manager / store supervisor (westfield jeddah)

3d with graphics designer in anodizing company

administrative customer virtual entry-level admin assistant

associate lead - service management (sm4) Jobs in Jeddah Saudi Arabia

customer service representative – administrative Jobs in Jeddah Saudi Arabia

dgm product marketing (cmm) Jobs in Jeddah Saudi Arabia

dgm product marketing (cmm)

manager, sales training / product coaching Jobs in Jeddah Saudi Arabia

new account manager, jeddah (saudi national) Jobs in Jeddah Saudi Arabia

customer success account mgmt

Canon EMEA

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Responsible for bringing in new Business to Business (B2B) clients &amp; business &amp; revenue growth by growing sales of Canon core products &amp; exploit Office Imaging &amp; Solutions opportunities.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Generating top quality prospects from small to mid-size (medium or large enterprise / penetrate into small, medium &amp; large accounts) new businesses across the KSA &amp; manage a very active pipeline with short or long sale cycles
  </li>
  <li>
   Establishing strong business contacts/relationships with leads, including data gathering &amp; leading the customer on journey to becoming a customer
  </li>
  <li>
   Acquire &amp; close new business deals through cold calling &amp; prospecting. Sell through tele-sales, face2face sales &amp; sales presentations to prospective customers
  </li>
  <li>
   Identify qualified prospects &amp; navigate company structures to identify decision makers. Proactively seek new avenues to penetrate clients &amp; attract prospects
  </li>
  <li>
   Applying consultative sales skills required to assist in explaining product benefits &amp; features, overcoming objections, &amp; closing sales
  </li>
  <li>
   Drives customer engagements, meetings, develop opportunities &amp; other skilled assets to position, propose &amp; close deals
  </li>
  <li>
   Deliver face to face &amp;/or online presentations &amp; proposals
  </li>
  <li>
   Track &amp; analyze market/industry trends &amp; identify new business &amp; maintain extensive knowledge of current market
  </li>
  <li>
   Maintain active pipeline report through Salesforce, logging all activities
  </li>
  <li>
   Communicate with clients/customers to understand their needs &amp; explain product value
  </li>
  <li>
   Uses product knowledge to build trust, value &amp; influence with the customer(s)
  </li>
  <li>
   Quotes prices &amp; rates as needed to close the deal
  </li>
  <li>
   Meets or exceed sales goals &amp; expectations. Responsible for growing sales revenue.
  </li>
  <li>
   Success in this role is measured by meeting daily &amp; weekly lead generation goals while consistently staying ahead of daily metrics all in a team-focused environment
  </li>
  <li>
   Guarantee a seamless onboarding process where you introduce the Account manager &amp; the rest of the team to the client &amp; establish regular communication going forward
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 University Degree &ndash; essential
 <br/>
 <br/>
 B2B Account Management background is preferred
 <br/>
 <br/>
 Proven lead generation and cold calling (telephone or face2face) experience
 <br/>
 <br/>
 Outstanding lead generation, sales, business development &amp; negotiation skills
 <br/>
 <br/>
 Social media skills (Linked In, Networking etc.)
 <br/>
 <br/>
 Excellent Interpersonal &amp; Communication Skills (written &amp; verbal)
 <br/>
 <br/>
 Generally, technically savvy, and open to tech products
 <br/>
 <br/>
 Technical expertise would be a plus, but not a deal-breaker; we will train!
 <br/>
 <br/>
 Excellent Mathematical &amp; analytical thinking
 <br/>
 <br/>
 Experience using MS Office tools, Advanced Salesforce.com usage &amp; Knowledge
 <br/>
 <br/>
 Adaptable to unforeseen situations, keep focus on the customer &amp; make empowered decisions with integrity, empathy, &amp; compassion.
 <br/>
 <br/>
 Consultative sales skills required to assist in explaining product benefits &amp; features, overcoming objections, &amp; closing sales
 <br/>
 <br/>
 Ability to translate potential client needs into sales opportunities
 <br/>
 <br/>
 Excellent listener, assertive, persistent, persuasive &amp; results oriented
 <br/>
 <br/>
 Strong hunter / new business development skills in B2B sales with a desire to exceed expectations &amp; quotas.
 <br/>
 <br/>
 apply appropriate sales techniques &amp; demonstrate sustained achievement of stated goals.
 <br/>
 <br/>
 Must be a self-starter with effective time management skills.
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Canon Middle East FZ LLC , a subsidiary of Canon Europe, is the operational headquarters for Canon in the Middle East based in Dubai, UAE.
 <br/>
 <br/>
 At Canon, we&rsquo;ve been inspiring people to capture and share their world for over 85+ years. As a global leader in imaging and innovation, we&rsquo;re driven by bold ideas, collaboration, and a commitment to making a positive impact. From cameras to commercial printers, and business consultancy to healthcare technologies, Canon enriches lives and businesses through imaging innovation. Canon's corporate philosophy is Kyosei &ndash; 'living and working together for the common good'. Canon invests heavily in R&amp;D, delivering the richest and most innovative products and services to satisfy customers' creative needs. From amateur photographers to professional print companies, Canon enables each customer to realize their own passion for image. Further information about Canon Middle East is available at www.canon-me.com
 <br/>
 <br/>
 With a strong presence across Middle East for over 25 years, our regional sales offices in UAE, KSA &amp; Qatar support operations across Middle East markets. We&rsquo;re proud of our diverse, inclusive culture and our philosophy of Kyosei &ndash; living and working together for the common good.
 <br/>
 <br/>
 Why Join Us?
 <br/>
 <br/>
 <ul>
  <li>
   Be part of a diverse and energetic team, where 37+ nationalities work together with a common goal.
  </li>
  <li>
   Enjoy a competitive salary, comprehensive benefits, flexible hours, a hybrid working model, and opportunities for professional development.
  </li>
  <li>
   Benefit from continuous learning with access to extensive online resources and tailored development programs.
  </li>
  <li>
   Join a company that truly values sustainability, inclusion, and your personal growth.
   <br/>
   <br/>
  </li>
 </ul>
 Does this seem like a great fit for your career journey? Read the job description carefully and submit your application. We are excited to hear from you!
</div>


New Account Manager, Jeddah (Saudi National)

SkillersZone LLC

<div>
 We are seeking aAdministrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the
 <strong>
  (MENA)
 </strong>
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 <br/>
 <br/>
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service (Primary)
  </li>
  <li>
   Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
  </li>
  <li>
   Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
  </li>
  <li>
   Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
  </li>
  <li>
   Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
  </li>
  <li>
   Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
  </li>
  <li>
   Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
  </li>
  <li>
   Administrative Support (Core)
  </li>
  <li>
   Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
  </li>
  <li>
   Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
  </li>
  <li>
   Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
  </li>
  <li>
   Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
  </li>
  <li>
   Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
  </li>
  <li>
   Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
  </li>
  <li>
   Cross-Functional Coordination
  </li>
  <li>
   Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
  </li>
  <li>
   Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
  </li>
  <li>
   Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma required; Bachelor&rsquo;s degree or diploma
  </li>
  <li>
   Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
  </li>
  <li>
   Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
  </li>
  <li>
   Experience using CRM systems
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Language Requirements (MENA-Focused)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Basic Arabic (spoken and written) is preferred for most MENA markets
  </li>
  <li>
   Basic English (spoken and written)
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong customer-first mindset with the ability to remain calm and professional under pressure
  </li>
  <li>
   Excellent verbal and written communication with clear, polite, and solution-oriented messaging
  </li>
  <li>
   Strong attention to detail and accuracy in documentation, data entry, and record-keeping
  </li>
  <li>
   Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
  </li>
  <li>
   Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
  </li>
  <li>
   High integrity and discretion when handling confidential customer and company information
  </li>
  <li>
   Cultural sensitivity and awareness of customer expectations across different MENA countries
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Conditions and Schedule
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Role may be office-based, hybrid, or remote depending on business needs and country regulations
  </li>
  <li>
   Typical working weeks in parts of MENA may follow , with flexibility required during peak periods.
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance Indicators (KPIs)
  <br/>
 </strong>
 Success in this role is commonly measured by:
 <br/>
 <br/>
 First response time and overall resolution time
 <br/>
 <br/>
 Quality and accuracy of case documentation
 <br/>
 <br/>
 Customer satisfaction feedback (CSAT) and complaint handling quality
 <br/>
 <br/>
 Ticket backlog management and follow-up consistency
 <br/>
 <br/>
 Adherence to policies, scripts/processes, and service standards
 <br/>
 <br/>
 Administrative accuracy (data quality, report timeliness, document compliance)
 <br/>
 <br/>
 <strong>
  Career Growth Opportunities
  <br/>
 </strong>
 This role offers clear development pathways, depending on performance and interest, including:
 <br/>
 <br/>
 Senior Customer Service Representative / Team Lead
 <br/>
 <br/>
 Customer Experience (CX) Specialist
 <br/>
 <br/>
 Office Administrator / Operations Coordinator
 <br/>
 <br/>
 Sales Support / Account Coordinator
 <br/>
 <br/>
 Quality Assurance (QA) or Training Specialist
 <br/>
 <br/>
 <strong>
  Equal Opportunity Statement
  <br/>
 </strong>
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Administrative Customer Virtual Entry-Level Admin Assistant

<div>
 We are seeking a
 <strong>
  Customer Service Representative &ndash; Administrative
 </strong>
 to support our customers and internal teams across the
 <strong>
  (MENA)
 </strong>
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 <br/>
 <br/>
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service (Primary)
  </li>
  <li>
   Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
  </li>
  <li>
   Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
  </li>
  <li>
   Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
  </li>
  <li>
   Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
  </li>
  <li>
   Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
  </li>
  <li>
   Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
  </li>
  <li>
   Administrative Support
  </li>
  <li>
   Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
  </li>
  <li>
   Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
  </li>
  <li>
   Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
  </li>
  <li>
   Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
  </li>
  <li>
   Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
  </li>
  <li>
   Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
  </li>
  <li>
   Cross-Functional Coordination
  </li>
  <li>
   Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
  </li>
  <li>
   Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
  </li>
  <li>
   Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma required; Bachelor&rsquo;s degree or diploma in a related field is preferred
  </li>
  <li>
   Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
  </li>
  <li>
   Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
  </li>
  <li>
   Experience using CRM systems
  </li>
  <li>
   Language Requirements (MENA-Focused)
  </li>
  <li>
   Basic Arabic (spoken and written)
  </li>
  <li>
   English basic (spoken and written)
  </li>
  <li>
   Skills and Competencies
  </li>
  <li>
   Strong customer-first mindset with the ability to remain calm and professional under pressure
  </li>
  <li>
   Excellent verbal and written communication with clear, polite, and solution-oriented messaging
  </li>
  <li>
   Strong attention to detail and accuracy in documentation, data entry, and record-keeping
  </li>
  <li>
   Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
  </li>
  <li>
   Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
  </li>
  <li>
   High integrity and discretion when handling confidential customer and company information
  </li>
  <li>
   Cultural sensitivity and awareness of customer expectations across different MENA countries
  </li>
  <li>
   Working Conditions and Schedule
  </li>
  <li>
   Role may be office-based, hybrid, or remote depending on business needs and country regulations
  </li>
  <li>
   Typical working weeks in parts of MENA may follow Sunday&ndash;Thursday, with flexibility required during peak periods
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance Indicators (KPIs)
  <br/>
  <br/>
 </strong>
 Success in this role is commonly measured by:
 <br/>
 <br/>
 First response time and overall resolution time
 <br/>
 <br/>
 Quality and accuracy of case documentation
 <br/>
 <br/>
 Customer satisfaction feedback (CSAT) and complaint handling quality
 <br/>
 <br/>
 Ticket backlog management and follow-up consistency
 <br/>
 <br/>
 Adherence to policies, scripts/processes, and service standards
 <br/>
 <br/>
 Administrative accuracy (data quality, report timeliness, document compliance)
 <br/>
 <br/>
 <strong>
  Career Growth Opportunities
  <br/>
  <br/>
 </strong>
 This role offers clear development pathways, depending on performance and interest, including:
 <br/>
 <br/>
 Senior Customer Service Representative / Team Lead
 <br/>
 <br/>
 Customer Experience (CX) Specialist
 <br/>
 <br/>
 Office Administrator / Operations Coordinator
 <br/>
 <br/>
 Sales Support / Account Coordinator
 <br/>
 <br/>
 Quality Assurance (QA) or Training Specialist
 <br/>
 <br/>
 <strong>
  Equal Opportunity Statement
  <br/>
  <br/>
 </strong>
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Customer Service Representative – Administrative

<div>
 We are seeking aAdministrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the
 <strong>
  (MENA)
 </strong>
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 <br/>
 <br/>
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service (Primary)
  </li>
  <li>
   Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
  </li>
  <li>
   Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
  </li>
  <li>
   Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
  </li>
  <li>
   Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
  </li>
  <li>
   Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
  </li>
  <li>
   Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
  </li>
  <li>
   Administrative Support (Core)
  </li>
  <li>
   Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
  </li>
  <li>
   Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
  </li>
  <li>
   Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
  </li>
  <li>
   Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
  </li>
  <li>
   Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
  </li>
  <li>
   Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
  </li>
  <li>
   Cross-Functional Coordination
  </li>
  <li>
   Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
  </li>
  <li>
   Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
  </li>
  <li>
   Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma required; Bachelor&rsquo;s degree or diploma
  </li>
  <li>
   Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
  </li>
  <li>
   Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
  </li>
  <li>
   Experience using CRM systems
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Language Requirements (MENA-Focused)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Basic Arabic (spoken and written) is preferred for most MENA markets
  </li>
  <li>
   Basic English (spoken and written)
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong customer-first mindset with the ability to remain calm and professional under pressure
  </li>
  <li>
   Excellent verbal and written communication with clear, polite, and solution-oriented messaging
  </li>
  <li>
   Strong attention to detail and accuracy in documentation, data entry, and record-keeping
  </li>
  <li>
   Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
  </li>
  <li>
   Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
  </li>
  <li>
   High integrity and discretion when handling confidential customer and company information
  </li>
  <li>
   Cultural sensitivity and awareness of customer expectations across different MENA countries
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Conditions and Schedule
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Role may be office-based, hybrid, or remote depending on business needs and country regulations
  </li>
  <li>
   Typical working weeks in parts of MENA may follow , with flexibility required during peak periods.
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance Indicators (KPIs)
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  <br/>
 </strong>
 Success in this role is commonly measured by:
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 <br/>
 First response time and overall resolution time
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 Quality and accuracy of case documentation
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 Customer satisfaction feedback (CSAT) and complaint handling quality
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 Ticket backlog management and follow-up consistency
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 Adherence to policies, scripts/processes, and service standards
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 Administrative accuracy (data quality, report timeliness, document compliance)
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 <strong>
  Career Growth Opportunities
  <br/>
  <br/>
 </strong>
 This role offers clear development pathways, depending on performance and interest, including:
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 <br/>
 Senior Customer Service Representative / Team Lead
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 <br/>
 Customer Experience (CX) Specialist
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 <br/>
 Office Administrator / Operations Coordinator
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 <br/>
 Sales Support / Account Coordinator
 <br/>
 <br/>
 Quality Assurance (QA) or Training Specialist
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 <br/>
 <strong>
  Equal Opportunity Statement
  <br/>
  <br/>
 </strong>
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Administrative Customer Virtual Entry-Level Admin Assistant (copy)

Alcon

<div><div>At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you&rsquo;ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.</div><div></div><div>
This role is part of Alcon's Training &amp; Development function, a team that enhances employee skills, knowledge, and performance to align with the company's strategic goals and help our people and the world see brilliantly. The Manager, Sales Training / Product Coaching leads the development and delivery of specialized sales training programs and product coaching to enhance sales team capabilities in technical selling, product knowledge, and customer engagement. Also, provides expert pre-sales support, product demonstrations, and ongoing client assistance to drive solution adoption and sales success for Vision Care products in Saudi Arabia while based in Jeddah. Specifics include:</div><div><ul><li><br>
Ensure uninterrupted business operations and lead sales support areas like sales training, analytics, and sales operations</li><li>Provide crucial support to Sales and Key Account Management in Sales Administration and Customer Service</li><li>Develop an effective sales support team through training, coaching, or management of key commercial programs</li><li>Plan, oversee, and lead training projects from ideation through completion for Alcon Distributor partners</li><li>Develop and implement a training program, including sales techniques, product information, and role play</li></ul></div><div></div><div><b>
WHAT YOU&rsquo;LL BRING TO ALCON:</b></div><div></div><ul><li><div>
Minimum of 5 years of experience in a similar role</div></li><li><div>
 Educational background: Optometrist</div></li><li><div>
 Strong optometry knowledge and familiarity with vision care products</div></li><li><div>
Adaptable and flexible mindset, able to work effectively with diverse internal and external stakeholders at various levels</div></li><li><div>
Training experience in the field would be highly valued</div></li><li><div>
Valid driving license and Saudi nationality</div></li><li><div>
Excellent communication skills</div></li></ul><div></div><div><b>
HOW YOU CAN THRIVE AT ALCON:</b></div><div></div><ul><li><div>
Competitive salary</div></li><li><div>
Comprehensive benefits package</div></li><li><div>
Training and continuous development; Be part of a high performing leader in ophthalmology company with a lot of opportunities to further develop your professional career.</div></li><li><div>
International exposure</div></li><li><div>
Open, friendly and collaborative culture; Work in a challenging environment with an outstanding team that will support him to achieve goals and performance.</div></li></ul><div></div><div><b>
Alcon Careers</b></div><div>
See your impact at alcon.com/careers</div><div></div><div><b><br>
ATTENTION: Current Alcon Employee/Contingent Worker</b></div><div></div><div>
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.</div><div></div><div><div>
Find Jobs for Employees</div></div><div></div><div><div>
Find Jobs for Contingent Worker</div></div></div>

Manager, Sales Training / Product Coaching

Aspen Pharma Group

<div>
 <strong>
  ROLE PURPOSE:
  <br/>
  <br/>
 </strong>
 Develop and maintain strategic partnerships with key accounts, including hospitals, healthcare institutions, and other healthcare providers. Will be responsible for driving sales growth, maximizing market share, and ensuring the successful commercialization of Aspen Healthcare products within the assigned key accounts.
 <br/>
 <br/>
 <strong>
  RESPONSIBILITIES:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Key Account Management: Develop and implement strategic account plans for assigned key accounts, in alignment with the overall business objectives. Build and maintain strong relationships with key stakeholders, including KOLs (Key Opinion Leaders), procurement managers, and other decision-makers within the accounts.
  </li>
  <li>
   Sales Growth: Drive sales growth by identifying opportunities, generating leads, and expanding product adoption within the assigned key accounts. Collaborate with the sales team to develop and execute sales strategies, promotional plans, and product launch initiatives.
  </li>
  <li>
   Business Development: Identify and pursue new business opportunities within the assigned key accounts. This includes conducting market research, analysing the competitive landscape, and identifying potential areas for product expansion or partnership collaborations.
  </li>
  <li>
   Strategic Planning: Develop and execute strategic account plans that outline objectives, tactics, and timelines to maximize sales and market share within the key accounts. Continuously monitor account performance, market trends, and competitor activities to identify opportunities and challenges.
  </li>
  <li>
   Relationship Management: Build and maintain strong relationships with key stakeholders within the key accounts. Understand their needs, priorities, and challenges, and provide solutions and support to meet their requirements. Act as a trusted advisor and provide product information, training, and support as needed.
  </li>
  <li>
   Cross-functional Collaboration: Collaborate with internal teams, including sales, marketing, medical affairs, market access, and supply chain, to ensure alignment and integration of strategies within the assigned key accounts. Coordinate with these teams to deliver value-added services, educational programs, and promotional activities to the accounts.
  </li>
  <li>
   Market Insights: Gather market intelligence and insights from key accounts to inform product development, market strategies, and competitive positioning. Provide feedback and recommendations to internal teams to enhance product offerings and address customer needs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  EDUCATION QUALIFICATIONS AND EXPERIENCE:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's Degree in B.Sc. Pharmacy
  </li>
  <li>
   3 Years in Pharmaceutical Sales - OTC, Dermatology or Women's Health
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  TECHNICAL SKILLS:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Key Account Management - Professional
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  KEY ATTRIBUTES:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market Knowledge
  </li>
  <li>
   Flexibility and tolerance for ambiguity
  </li>
  <li>
   Technical /Professional skills
  </li>
  <li>
   Consumer relevancy
  </li>
  <li>
   Capacity for and resistance to stress
  </li>
  <li>
   Industry knowledge
  </li>
  <li>
   Problem solving
  </li>
  <li>
   Active listening
  </li>
  <li>
   Curiosity/learning agility
  </li>
  <li>
   Information seeking
  </li>
  <li>
   Informal communication skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  ASPEN COMPETENCIES:
  <br/>
  <br/>
 </strong>
 <strong>
  BUSINESS
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Foster Consumer &amp; Customer Commitment
  </li>
  <li>
   Makes Good Decision
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  PEOPLE
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communicate Effectively
  </li>
  <li>
   Dealing with ambiguity/Embrace change
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  SELF
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Continuously Grow &amp; Develop
  </li>
  <li>
   Contribute Special Expertise
   <br/>
   <br/>
  </li>
 </ul>
 #SA
</div>


Commercial Associate - Jeddah KSA

Bureau Veritas

<div><div><p>Position Overview</p><p>
We are seeking an experienced Building and Infrastructure Head to drive revenue growth and expand our market presence in the building, construction, and infrastructure sectors. This role combines strategic business development with hands-on account management, leveraging deep industry knowledge and proven sales expertise.</p><p>
Key Responsibilities</p><p>
Sales &amp; Business Development</p><ul><li>
Identify and pursue new business opportunities in building and infrastructure markets</li><li>
Develop and execute strategic sales plans to achieve revenue targets</li><li>
Build and maintain relationships with key clients, contractors, architects, and project managers</li><li>
Prepare proposals, presentations, and technical documentation for prospective clients</li><li>
Negotiate contracts and close deals within defined parameters</li><li>
Conduct regular client reviews and identify upselling/cross-selling opportunities</li><li>
Serve as primary point of contact for assigned accounts</li><li>
Address client concerns and resolve issues promptly</li></ul><p>
Market &amp; Industry Knowledge</p><ul><li>
Stay current with Saudi building codes, infrastructure standards, and regulatory requirements</li><li>
Monitor competitor activities and market trends</li><li>
Identify emerging opportunities in project management, project supervision, design review, technical assurance, QA/QC framework, HSE supervision, Environmental services and consultancy, asset conditions assessment, Testing and commissioning etc.</li><li>
Provide market insights to inform company strategy</li></ul><p>
Team &amp; Cross-Functional Collaboration</p><ul><li>
Coordinate with technical teams (engineers, inspectors, certifiers) to deliver solutions</li><li>
Support proposal development with accurate technical and commercial information</li><li>
Mentor junior sales staff and contribute to team development</li><li>
Participating in industry events, trade shows, and networking activities</li></ul><p>
Required Qualifications</p><p>
Experience</p><ul><li>
15+ years of sales experience in building, construction, infrastructure, or related industries</li><li>
Proven track record of exceeding sales targets and revenue goals</li><li>
Experience with B2B sales, preferably in technical/professional services</li><li>
Demonstrated success managing complex, multi-stakeholder deals</li><li>
TIC Background</li></ul><p>
Knowledge &amp; Skills</p><ul><li>
Deep understanding of building codes, construction standards, and infrastructure regulations</li><li>
Knowledge of testing, inspection, and certification services (ISO, ASTM, IEC standards preferred)</li><li>
Strong negotiation and closing skills</li></ul></div></div>

BNI Sales Head -WR

Explore 48+ Customer success account mgmt in Jeddah Saudi Arabia this April. Find roles across top companies and apply now to boost your career.