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customer success associate

Code Flairs

We are looking for a dedicated Customer Success Agent to join our team for the night shift. The ideal candidate will be responsible for maintaining strong relationships with clients, addressing their inquiries, and ensuring a smooth customer experience.Key Responsibilities<ul><li>Communicate with clients via email, chat, or calls to address inquiries and concerns</li><li>Ensure high levels of customer satisfaction and support</li><li>Coordinate with internal teams to resolve client issues efficiently</li><li>Maintain accurate records of customer interactions and updates</li><li>Follow up with clients to ensure successful service delivery</li><li>Build long-term relationships with customers and improve retention</li></ul>Requirements<ul><li>Excellent English communication skills (written and verbal)</li><li>Strong interpersonal and problem-solving abilities</li><li>Ability to work effectively during night shift hours</li><li>Previous experience in customer service or customer success is preferred</li><li>Basic computer and CRM handling skills</li><li>Professional and customer-focused attitude</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional working environment</li><li>Opportunities for career growth</li><li>Performance-based incentives</li></ul>How to ApplyInterested candidates can apply via IndeedPay: Rs60,000.00 - Rs85,000.00 per monthWork Location: In person

Female Customer Success Agent (Night Shift)

We are seeking an experienced and proactive Female Customer Success Agent with a background in SEO and Digital Marketing. The ideal candidate will be responsible for managing client relationships, ensuring service satisfaction, and coordinating with internal SEO/digital marketing teams to deliver measurable results.Key Responsibilities<ul><li>Manage and maintain strong relationships with SEO/digital marketing clients</li><li>Act as the main point of contact for assigned accounts</li><li>Provide campaign updates, performance reports, and strategic recommendations</li><li>Coordinate with SEO, content, and paid marketing teams to ensure timely delivery</li><li>Handle client queries, concerns, and escalations professionally</li><li>Ensure client retention and long-term satisfaction</li></ul>Requirements<ul><li>Minimum 2 years of experience in Customer Success, Account Management, or Digital Marketing</li><li>Strong understanding of SEO, PPC, Social Media Marketing, and digital campaigns</li><li>Excellent communication and presentation skills</li><li>Ability to work in a night shift environment</li><li>Strong problem-solving and client-handling skills</li><li>Professional attitude and result-oriented mindset</li></ul>What We Offer<ul><li>Competitive salary package (PKR 80,000 &ndash; 90,000)</li><li>Professional and growth-focused environment</li><li>Long-term career development opportunities</li><li>Stable and supportive team culture</li></ul>How to ApplyInterested candidates can apply via IndeedPay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Success Agent (Female only for Night Shift)

Techies Global

- Must have 1 year experience in Digital Marketing Campaign as a Customer Success Executive.- Timings 7pm-4am on Site.- Location: Wapda Town, Lahore.- Apply only if you have Relevant Experience of Retention and Upsell in Digital Marketing Campaign.Job Type: Full-timePay: Rs100,000.00 - Rs125,000.00 per monthExperience:<ul><li> Digital Marketing Campaign: 1 year (Preferred)</li></ul>Work Location: In person

Customer Success Executive

Spell Engineering

Location: Shadman Colony , Lahore Office Timing: 6:00 PM to 3:00 AMKey ResponsibilitiesClient Acquisition &amp; Sales<ul><li>Identify and generate new sales opportunities from USA-based contractors, subcontractors, and construction companies.</li><li>Promote and sell construction estimating, quantity takeoff, and pre-construction support services.</li><li>Convert leads into long-term clients through consultative selling.</li><li>Meet monthly and quarterly sales targets and revenue goals.</li></ul>Client Success &amp; Relationship Management<ul><li>Build and maintain strong relationships with new and existing clients.</li><li>Understand client project requirements and coordinate with the internal estimation team.</li><li>Ensure timely delivery of estimates and maintain high client satisfaction.</li><li>Act as the primary point of contact for client inquiries and service requests.</li></ul>Market Development<ul><li>Research the USA construction and pre-construction market to identify potential clients and projects.</li><li>Use platforms such as LinkedIn, email marketing, construction directories, and bidding platforms to generate leads.</li><li>Maintain a pipeline of qualified prospects.</li></ul>Coordination with Estimation Team<ul><li>Communicate project details and scope clearly to estimators.</li><li>Ensure accuracy and timely submission of estimates and proposals.</li><li>Gather feedback from clients to improve services.</li></ul>CRM &amp; Reporting<ul><li>Maintain records of leads, client interactions, and sales activities in CRM.</li><li>Provide weekly reports on lead generation, conversions, and sales performance.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Construction Management, Marketing, or related field.</li><li>2&ndash;4 years of experience in sales, business development, or client success in the construction or estimation industry.</li><li>Strong understanding of USA pre-construction and bidding processes.</li><li>Excellent communication and negotiation skills.</li><li>Experience with lead generation, email outreach, LinkedIn prospecting, and CRM tools.</li><li>Ability to work with USA time zones.</li></ul>Preferred Qualifications<ul><li>Experience selling construction estimating or takeoff services.</li><li>Familiarity with construction drawings, blueprints, and project scopes.</li><li>Existing network of US contractors or subcontractors.</li><li>Knowledge of construction bidding platforms such as PlanHub, ConstructConnect, BuildingConnected, or Dodge.</li></ul>Key Performance Indicators (KPIs)<ul><li>Number of qualified leads generated</li><li>New client acquisitions</li><li>Monthly revenue generated</li><li>Client retention and satisfaction rate</li><li>Conversion rate from lead to client</li></ul>Benefits<ul><li>Competitive salary + sales commission</li><li>Performance-based incentives</li><li>Training in construction estimation and pre-construction services</li></ul>Work Location: In person

Client Success Associate (B2B - USA Construction Market Expertise)

- Must have 1 year of Experience in Digital Marketing Campaign.- Can Join Immediately.- Willing for 1 year Contract.-Timings :7pm-4am on Site ( Night Shift).- Location: Wapda Town, lahoreJob Type: Full-timePay: Rs150,000.00 per monthWork Location: In person

Customer Success Manager

Bureau Veritas

<div><div><div>1 Roles and responsibilities: (Sr. Sales Associate)</div><div><div><div><div>
Role Statement
</div><ul><li>This role involves identifying and targeting potential clients, developing and executing business development strategies, and ensuring customer satisfaction through exceptional service and support.</li><li>
The Sales Associate will also manage the sales pipeline, prepare compelling proposals, and work collaboratively with internal teams to enhance product offerings and customer experience, contributing to the overall success and growth of the company.</li><li>
He/She performs the job within the framework of the BV Quality Assurance System, BV HSE Requirements, the Code of Ethics and the BV Group policy.</li></ul></div></div><div> 
Responsibilities &amp; Accountabilities</div><div><div><div> 
The Associate Manager-sales is responsible for:</div><ul><li>
 Business Development for product portfolio. This includes commercial activities such as market Surveys.</li><li>
Assist the management in the identification, preparation, and submission of prequalification, express of interest, and offers.</li><li>
Identify &amp; manage large clients/opportunities / Key accounts.</li><li>
Cross Selling - leveraging BV service portfolio.</li><li>
Preparation of Quotations, in consultation with the Certification Lead Pakistan.</li><li>
Business Development activity; Visiting new and existing clients, Identification of new markets, and submission of weekly client interaction reports and project alerts to the manager concerned.</li><li>
Forwarding the consolidated reports to the product line leaders.</li><li>
Be a team player and coordinate with current team</li><li>
Maintain accurate records of sales activities, client interactions, and sales pipeline.</li><li>
Identify opportunities to cross-sell and upsell additional services to existing clients.</li><li>
Develop strategies to increase client engagement and retention.</li><li>
Ensure contracts are in compliance with company policies and regulations.</li><li>
Work closely with the marketing, technical, and operations teams to ensure seamless delivery of services.</li></ul></div><div></div><div> 
<ul><li>
Ensure implementation of QMS in responsibility corporate standards (e.g. Code of Ethics, BV Values, corporate identity, policies, procedures)</li><li>
To manage the sales force team (definition of sales objectives, incentives policy, back-office organization)
</li><li>Regular monitoring of sales opportunity pipeline &ndash; track leads and active proposals. Maintain visibility of sales actions using Salesforce</li><li>
To implement the commercial strategy as defined by country/PL Leaders
</li><li> To assess the market for new business opportunities.</li><li>
 To set/ review sales strategies to expand customer and activity base.</li><li>
Achieving the given sales &amp; revenue targets</li><li>
Highlighting business lead, and identifying business opportunities</li><li>
Participation / exhibiting in exhibitions</li><li>
Enhancing the clientele in Certification Services</li><li>
Develop and implement effective sales strategies to meet and exceed sales targets.</li><li>
Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.</li><li>
Ensure high levels of customer satisfaction by providing exceptional service and support.</li><li>
Monitor market dynamics and competitor activities to adjust sales tactics accordingly.</li></ul></div></div><div></div><div> 
KPIs (to be amended if necessary) 
TECHNICAL COMPETENCIES</div><div> 
<ul><li>
Achieve Sales, and revenue as per business plan.</li><li>
Client relationship &ndash; Retention and Growth, To provide timely, and accurate feedback of Sales/Market strategy and performance.</li><li>
Account receivables.</li><li>
Compliance with internal and external guidelines, policies, and procedures.</li><li>
Internal and external customer service satisfaction (e.g. number of complaints), To collaborate with the Deputy manager GS to manage customer satisfaction.</li><li>
To demonstrate ethical and professional behaviours in line with BV Core Values</li></ul><ul><li>
Education: Bachelor's Degree or relevant. MBA will be advantage.</li><li>
Experience: Minimum 3 years of experience in sales</li><li>
Experience in the relevant field.
</li><li>Good communication and writing skills, Fluent in English.</li><li>
A team player.</li><li>
Strong ethics and integrity.</li></ul></div></div></div></div><div></div>

Sr. Sales Associate (Certifications)

YAP Pakistan

Customer Support AssociateLocation: Johar Town, Lahore Job Type: Full-time Shift: Rotational (Morning, Evening, Night)Job SummaryYAP Pakistan is seeking a proactive and customer-focused Customer Support Associate to join our dynamic team. The ideal candidate will possess excellent communication skills, strong proficiency in Microsoft Word and Excel, and the flexibility to work in rotational shifts. This role is pivotal in ensuring customer satisfaction and maintaining YAP&rsquo;s reputation for excellence in service.Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat</li><li>Resolve customer issues efficiently while maintaining a high level of empathy and accuracy</li><li>Document customer interactions and feedback using MS Word and Excel</li><li>Collaborate with internal teams to escalate and resolve complex issues</li><li>Maintain up-to-date knowledge of YAP&rsquo;s products, services, and policies</li><li>Meet performance targets including response time, resolution rate, and customer satisfaction scores</li><li>Work in rotational shifts to ensure 24/7 support coverage</li></ul>Requirements<ul><li>0-6 months experience in Customer Support- Fresh Graduates are encouraged to apply</li><li>Bachelor&rsquo;s degree or equivalent qualification</li><li>Excellent verbal and written communication skills in English and Urdu</li><li>Proficiency in Microsoft Word and Excel for documentation and reporting</li><li>Ability to multitask and work under pressure</li><li>Strong problem-solving skills and attention to detail</li><li>Willingness to work in rotational shifts, including weekends and holidays</li></ul>Preferred Skills<ul><li>Prior experience in customer support or call center environment</li><li>Familiarity with CRM systems and ticketing tools</li><li>Positive attitude and a passion for helping others</li></ul>How to ApplyInterested candidates can send their updated CV to career@yappakistan.com with the subject line: Customer Support Associate &ndash; YAP PakistanJob Type: Full-timePay: From Rs50,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working in Shifts?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Associate

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