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customer success associate

Metal

<div><p><b>About Metal</b></p><p>
Metal is an AI-powered operating system for founders raising venture rounds. Our platform brings intelligence and efficiency to the core workflows involved in venture rounds &mdash; finding the right investors, mapping relationship intelligence to land introductions, and getting context-rich guidance on key questions around round strategy and collateral.</p><p><b><br>
About the Role</b></p><p>
As part of our sales organization, the <b>Customer Success Specialist</b> (CSS) role focuses on ensuring a world-class onboarding experience for customers on the Metal platform. Successful candidates will demonstrate an ability to become subject matter experts on Metal's product capabilities with a strong internal motivation to help customers win.</p><p>
The role will work closely with our product and engineering teams to ensure that feedback from the market flows quickly to inform our product roadmap and direction. Potential growth paths include team leadership and transitioning into strategic partnerships. The right candidate(s) will play a critical role in shaping the customer journey, setting the tone for long-term retention and driving upsell opportunities.</p><p></p><p><b>
What You&rsquo;ll Do</b></p><ul><li><p>
Run structured onboarding calls with new customers, guiding them through setup and best practices.</p></li><li><p>
Troubleshoot issues in real time and remove blockers to ensure trial success.</p></li><li><p>
Collaborate closely with AEs for smooth handoff of qualified customers.</p></li><li><p>
Track onboarding paying conversion rates and continuously optimize the onboarding process.</p></li><li><p>
Contribute to building Metal&rsquo;s customer success playbooks and documentation.</p></li><li><p>
Advocate for customer needs internally, providing input to product and sales.</p></li></ul><p><b><br>
What We&rsquo;re Looking For</b></p><p><b>
Non-Negotiable Qualities</b></p><ul><li><p><b>
Comms Fluency:</b> Native-level spoken English; clear and confident with North American customers.</p></li><li><p><b>
Critical Thinking / IQ:</b> Strong problem-solving and troubleshooting ability.</p></li><li><p><b>
Drive / Internal Motivation:</b> Ownership mindset and passion for helping customers succeed.</p></li><li><p><b>
Culture Fit:</b> Ambition, humility, and learning capacity.</p></li></ul><p><b><br>
Minimum Qualifications</b></p><ul><li><p>
Experience in customer-facing roles (support, onboarding, success, or implementation).</p></li><li><p>
Proven ability to manage multiple customer accounts and deliver measurable outcomes.</p></li><li><p>
Availability to work <b>10PM to 3AM PKT at least four nights per week</b>.</p></li><li><p>
Comfortable working in a fast-paced environment with high standards for quality.</p></li></ul><p><b><br>
Preferred</b></p><ul><li><p>
Experience in SaaS onboarding or customer success functions.</p></li><li><p>
Familiarity with early-stage startups or tech-driven customer journeys.</p></li><li><p>
Track record of improving retention or customer adoption metrics.</p></li></ul><p><b><br>
Why Join Metal?</b></p><p>
You&rsquo;ll be the first Customer Success Specialist at Metal, shaping the onboarding experience and setting the foundation for our customer success org. This role offers direct exposure to founders, the opportunity to create impact from day one, and a pathway to leadership as the team scales.</p></div>

Customer Success Specialist

DYNAMIC SOLUTIONS

<p>Hiring: Customer Success Representative &ndash; Lahore</p><p>Company: Dynamic Solutions</p><p>Location: On-site, Lahore</p><p>Job Type: Full-time</p><p>About Us:</p><p>Dynamic Solutions is a leading BPO &amp; software solutions provider, helping businesses deliver seamless operations and outstanding customer experiences.</p><p>Your Role:</p><p>Be the first point of contact for customers via calls, chats, and emails.</p><p>Resolve queries, ensure satisfaction, and maintain accurate CRM documentation.</p><p>Support customer retention, upselling opportunities, and smooth issue resolution.</p><p>You Need:</p><p>Min. Intermediate (12th Grade)</p><p>6+ months in customer support or related role</p><p>Excellent communication &amp; problem-solving skills</p><p>Basic MS Excel/Google Sheets knowledge</p><p>Willingness to work in rotational shifts</p><p>On-site in Lahore |</p><p>Apply: recruiter@dynamicsols.com</p><p>WhatsApp: 03400003008</p><p>#BPOhiring #CustomerSuccess #SupportJobs #LahoreJobs</p><p>Job Type: Full-time</p><p>Pay: Rs11.00 - Rs22.00 per month</p><p>Work Location: In person</p>

Biztekapps

<p><b>Customer Success Agent &ndash; Join Our Growing Team!</b></p><p><b>Location:</b> Defence Moor, Walton Road, Lahore</p><p><b>Shift:</b> Night Shift (Monday to Friday, 7:00 PM &ndash; 5:00 AM)</p><p>Biztek Apps, a stable and growing <b>manufacturing company</b>, is looking for a <b>Customer Success Agent</b> to engage with warm leads, deliver excellent client support, and ensure an exceptional customer journey. This role comes with a <b>competitive salary package (PKR 75,000 &ndash; PKR 100,000)</b> along with <b>commissions, performance bonuses, and a complete set of benefits</b> to reward your hard work.</p><p><b>What&rsquo;s In It for You?</b></p><ul><li>Competitive pay + lucrative incentives</li><li>Medical insurance &amp; reimbursement</li><li>Paid holidays &amp; leave encashment</li><li>Yearly bonuses &amp; provident fund</li><li>Yearly company trip &amp; bi-annual dinners</li><li>A flexible, employee-friendly culture</li><li>Long-term stability in a <b>trusted manufacturing company</b></li></ul><p><b>Key Responsibilities</b></p><ul><li>Convert warm leads into satisfied clients through effective communication.</li><li>Provide professional client support across calls, emails, and chat.</li><li>Collaborate with the sales team to ensure seamless customer experiences.</li><li>Maintain accurate client records and follow up on leads.</li><li>Offer solutions tailored to client needs while overcoming objections.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in any discipline.</li><li>Excellent communication skills with a <b>fluent USA accent</b>.</li><li>Strong command of English (spoken &amp; written).</li><li>Fast typing speed &amp; strong writing skills.</li><li>Prior sales or client servicing experience is a plus, but not mandatory.</li></ul><p><b>Apply Now:</b></p><p>Send your resume to <b>hr@biztekapps.com OR WhatsApp at: +92 347 4558669</b></p><p>and become part of a team where your potential is valued and rewarded!</p><p>Job Type: Full-time</p><p>Pay: Rs75,000.00 - Rs100,000.00 per month</p><p>Application Question(s):</p><ul><li>Apply if you are willing to work in the night shift?</li></ul>

Customer Success Representative

Naelaesthetics

<p>At <b>Tech BPO</b>, we take pride in delivering top-quality services with innovation at the core of what we do. As a trusted leader in cost estimation services, we provide businesses across multiple industries with reliable, data-driven solutions that support smarter decision-making, efficiency, and profitability.</p><p>We&rsquo;re looking for a <b>Customer Success Executive</b> who will be the bridge between our clients and our internal teams, ensuring every client feels valued, supported, and successful in working with us.</p><p><b>What You&rsquo;ll Do</b></p><ul><li>Be the primary contact for clients, offering proactive support and ensuring they&rsquo;re satisfied at every step.</li><li>Build strong, lasting relationships by understanding clients&rsquo; business goals and cost estimation requirements.</li><li>Regularly check in with clients to address concerns, resolve issues, and maintain trust.</li><li>Guide new clients through the onboarding process, ensuring a seamless start to their journey with us.</li><li>Provide expert guidance on cost estimation strategies, timelines, and expectations.</li><li>Collaborate closely with internal teams to make sure deliverables are accurate, timely, and aligned with client needs.</li><li>Track client projects to ensure smooth progress and effective communication throughout.</li><li>Act quickly to resolve challenges, coordinating with relevant teams as needed.</li><li>Gather client feedback to identify service improvement opportunities.</li><li>Share insights and suggestions with the Client Success Manager and other teams to enhance the overall client experience.</li><li>Recommend product or service enhancements based on client feedback and industry best practices.</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li>1&ndash;2 years of experience in client success, account management, or customer support (experience in consulting or service-based industries preferred).</li><li>Background in cost estimation, construction, or related industries is a plus.</li><li>Strong verbal and written communication skills.</li><li>Excellent organizational and time-management abilities.</li><li>Comfortable handling multiple clients and projects at once.</li></ul><p><b>Why You&rsquo;ll Love Working With Us</b></p><ul><li><b>Provident Fund</b> to help secure your future.</li><li><b>Health Insurance</b> coverage for you and your family.</li><li><b>Performance-based incentives in dollars</b> &ndash; your hard work truly pays off.</li><li><b>Appreciation Certificates</b> to celebrate your milestones and achievements.</li><li>A <b>supportive, growth-oriented environment</b> with opportunities to sharpen your skills and gain international exposure.</li></ul><p><b>Job Type:</b> Full-time, On-site<br/><b>Shift Timing:</b> 6:00 PM &ndash; 3:00 AM (Night Shift), Monday to Friday<br/><b>Salary Range:</b> PKR 30,000 &ndash; 70,000<br/><b>Location:</b> College Road, near Wapda Town, Township, Lahore</p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Customer Success Executive / BPO- Night Shift

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:<br>
Constellation's Dealership Group (https://constellationdealer.com) provides software and related services to dealerships across North America. It is comprised of market leading product lines which offer mission critical software across the following specialized dealership markets: Outdoor Power Equipment (&ldquo;OPE&rdquo;), Power Sports, Agriculture, Lift Truck, RV, and Marine. The Constellation Dealership group is part of Constellation Software Inc., a Canadian-based company, with annual revenues of approximately $3.5 billion.</div><div></div><div>
Division Link: https://constellationdealer.com</div><div></div><div>
Position:</div><div>
The Constellation Dealership Groups OPE Business team is seeking a Customer Success Analyst to join our Lahore office. This role is pivotal in leveraging customer data to provide actionable insights that enhance the customer experience and reduce controllable attrition. The ideal candidate is analytical, customer-focused, and proactive, with the ability to translate complex data into clear recommendations for cross-functional teams.</div><div></div><div>
Key Responsibilities &amp; Outcomes:</div><ul><li>
Attrition Reduction: Deliver insights that help reduce controllable customer attrition by 15%.</li><li>
Customer Attrition Analysis:<ul><li>
Gather, validate, and reconcile data from multiple sources.</li><li>
Develop and maintain an exit interview process.</li><li>
Identify and share customer churn trends with management.</li></ul></li><li>
Net Promoter Score (NPS) Management:<ul><li>
Partner with a 3rd-party marketing provider.</li><li>
Manage customer lists, follow-up with non-respondents, and ensure system updates.</li><li>
Generate and analyze reports to identify customer sentiment trends.</li></ul></li><li>
Support Ticket Analysis:<ul><li>
Highlight recurring product or R&amp;D issues by analyzing support tickets.</li><li>
Recommend priority customers for proactive outreach.</li></ul></li><li>
Customer Health Reporting:<ul><li>
Create and distribute customer report cards (ticket statistics, product usage, survey results).</li><li>
Categorize customers into red, yellow, or green risk levels for management follow-up.</li></ul></li><li>
Ad-Hoc Analysis: Support leadership with one-time or special analytical projects as needed.</li></ul><div></div><div>
Core Competencies:</div><ul><li>
Financial &amp; Analytical Acumen: Ability to perform deep data analysis and translate findings into actionable strategies.</li><li>
Excel Expertise: Advanced proficiency with large datasets, pivot tables, data merging, integrations, reporting, and dashboard creation.</li><li>
Communication Skills: Strong written and verbal presentation abilities; capable of simplifying complex insights.</li><li>
Work Ethic: Proactive, efficient, and self-directed, with persistence in problem-solving.</li><li>
Collaboration: Strong interpersonal skills to effectively partner with cross-functional leadership teams.</li></ul><div></div><div>
Educational &amp; Technical Requirements:</div><ul><li>
Bachelor&rsquo;s degree (preferred in Accounting, Business Management, or related field).</li><li>
1&ndash;3 years of data analysis experience (Financial Planning &amp; Analysis, Sales Operations, Marketing, or related).</li><li>
Basic accounting knowledge preferred.</li><li>
Strong command of Microsoft Office, especially Excel (advanced level).</li><li>
Familiarity with Windows operating systems and basic hardware troubleshooting.</li><li>
Excellent attention to detail with the ability to learn quickly.</li><li>
Customer service orientation: polite, professional, and tactful in communication.</li><li>
Outstanding command of English (written and spoken); international exposure (North America/UK) is a plus.</li></ul><div></div><div>
Work Schedule:</div><ul><li>
Standard Hours: 9:00 AM &ndash; 6:00 PM (Eastern Standard Time).</li><li>
Flexibility: Must be willing to work weekends if required.</li></ul><div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Customer Success Analyst (Data Analyst)

adidas

<div>
 <strong>
  About The Program
  <br/>
  <br/>
 </strong>
 Through Sourcing Associate Program, we offer you a unique platform to start your career coached by experienced mentors and managers. You will have the opportunity to rotate within 24 months through different teams. You will be offered training sessions, on-the-job training included, from internal experts to develop your own portfolio of skills and to foster the ability to transfer this knowledge and apply it to your daily work. Your senior-level mentor will provide real-time feedback through the entire course and help you define long-term career paths. Upon Program graduation, you are expected to land in a managerial role.
 <br/>
 <br/>
 Your commitments to the program will help you establish the knowledge, exposures, and connections to be a well-rounded future Sourcing leader, and further guarantee the continuous success of the Sourcing organization.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 To learn and actively participate to the basic roles and responsibilities associated with the key Sourcing Operation and Functions, tasks and responsibilities: Product Creation (including Costing, Materials, and Product Testing), Tactical and Production Planning, Manufacturing (including Quality and ME). Successfully intern in these roles and participate as active member to the Teams&rsquo; success.
 <br/>
 <br/>
 <ul>
  <li>
   Impact on Business &ndash; Provide a pool of highly capable individuals ready to step in key positions when necessary.
  </li>
  <li>
   Customer/Suppliers/Third Parties &ndash; Shadowing the Senior Director Sourcing Operations (SDSO)/Directors/Senior Managers in most of his/her interactions, while participating to the Team daily duties, interacts with the same group as the SDSO/Directors/Senior Managers. As part of the daily duties, the Sourcing Associate needs to understand the functions and R&amp;R, provide concrete support to the assigned Departments, report to mentor (SDSO) on a regular basis and receive coaching.
  </li>
  <li>
   Leadership/Management Responsibilities &ndash; Capable to take functional and project leadership under SDSO guidance; should be considered by others within the Team as &ldquo;role model&rdquo; for higher roles within the organization.
  </li>
  <li>
   Innovation and Change &ndash; Create attitude for change and bring new ideas to the Teams.
  </li>
  <li>
   Ensure all sourcing operations and practices fully comply with adidas&rsquo; Responsible Sourcing &amp; Purchasing Policy, adidas standards and legal requirements, while managing the relevant processes internally and externally
   <br/>
   <br/>
  </li>
 </ul>
 POSSIBLE KEY RELATIONSHIPS
 <br/>
 <br/>
 <ul>
  <li>
   SDSO/Directors/Senior Managers, Costing Manager, Materials Manager, Manufacturing Excellence (ME), Quality Teams, HQ Teams
  </li>
  <li>
   T1 management and various levels of the assigned departments
   <br/>
   <br/>
  </li>
 </ul>
 KNOWLEDGE, SKILLS AND ABILITIES
 <br/>
 <br/>
 <ul>
  <li>
   Technical skills (manufacturing, planning, project management, industrial engineering, materials engineering, biomechanical or sport science preferred)
  </li>
  <li>
   Communication skills (presentation, efficient note taking, computer literate)
  </li>
  <li>
   Analytical skills, reporting and data collection
  </li>
  <li>
   Open mind, passionate about sports
   <br/>
   <br/>
  </li>
 </ul>
 REQUISITE EDUCATION AND EXPERIENCE
 <br/>
 <br/>
 <ul>
  <li>
   We are looking for world citizens with a passion for excellence, an open and inquisitive mind and passion for sports. Talented individuals, willing to learn, are fitting this job, which requires attention to details, curiosity, spirit of observation and discipline.
  </li>
  <li>
   No previous work experience required but preferred. Vocational training (preferred in a multinational organization), MA in Engineering (Mechanical, Chemical, Industrial) or MBA preferred.
  </li>
  <li>
   Multiple language skills: fluent English -written and spoken- required; German, Mandarin Chinese, Vietnamese, Bahasa Indonesia an advantage.
  </li>
  <li>
   Flexibility and willingness to relocate at Company&rsquo;s request.
   <br/>
   <br/>
  </li>
 </ul>
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>


Sourcing Associate  (Management Trainee Program)

HR Force International

<b>About the Role:</b><br>
We are looking for a detail-oriented and proactive SaaS Product Associate to join our Fintech/KYC product team. The ideal candidate will play a key role in supporting product lifecycle activities, gathering customer and market feedback, and ensuring smooth coordination between product, engineering, compliance, and business teams. This role is ideal for someone passionate about regtech, compliance, and digital identity verification solutions.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Assist the product team in defining and refining requirements for SaaS Fintech/KYC solutions.</li>
<li>Collaborate with cross-functional teams (engineering, sales, compliance, support) to ensure timely product delivery.</li>
<li>Conduct competitor and market research to support product roadmap decisions.</li>
<li>Prepare and maintain product documentation, user guides, and training material.</li>
<li>Gather and analyze customer feedback to identify areas for improvement.</li>
<li>Support testing and quality assurance of new product features before release.</li>
<li>Assist in product demos, client onboarding, and post-launch monitoring.</li>
<li>Ensure compliance with fintech/KYC industry standards and evolving regulatory requirements.</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Bachelor’s degree in Business, Computer Science, IT, or related field.</li>
<li>1–3 years of experience in product support, product associate, or business analysis role (preferably SaaS/Fintech/Regtech).</li>
<li>Basic understanding of KYC/AML processes, digital identity verification, and compliance frameworks.</li>
<li>Strong analytical and documentation skills.</li>
<li>Excellent communication and collaboration abilities.</li>
<li>Comfortable working in a fast-paced SaaS product environment.</li>
</ul>


SaaS Product Associate - Fintech/KYC

Explore 937+ Customer success associate in Lahore this October. Find roles across top companies and apply now to boost your career.

937 customer success associate jobs IN Lahore

Customer Success Specialist

Customer Success Specialist

Customer Success Representative

Customer Success Executive / BPO- Night Shift

Customer Success Analyst (Data Analyst)

Sourcing Associate (Management Trainee Program)

SaaS Product Associate - Fintech/KYC