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customer success associate

CureMD

<div><div>Job Overview:</div><div></div><div>
Join our team as a Customer Success Associate and be the frontline champion for our clients. Deliver exceptional support, troubleshoot issues, and ensure customer satisfaction. If you have a passion for building strong client relationships and providing top-tier service, this role offers an exciting opportunity in the world of IT.</div><div></div><div>
Job Responsibilities:</div><ul><li><div>
Channel passion for customer service and claim ownership of the customer experience including comprehensive issue resolution while collaborating with different teams.</div></li><li><div>
Research and grasp information across multiple tools while keeping the customers engaged.</div></li><li><div>
Effectively tailor communication and style to differing audiences.</div></li><li><div>
Self-manage and work independently in a fast-paced, constantly changing environment.</div></li><li><div>
Thrive in a culture where expertise is shared and feedback is welcomed.</div></li><li><div>
Effectively manage time, while showcasing the ability to multi-task, organize and prioritize.</div></li></ul><div></div><div>
Qualifications:</div><ul><li><div>
Bachelor&rsquo;s from a reputable institution.</div></li><li><div>
Minimum 0 &ndash; 2 years of experience.</div></li><li><div>
Strong written and verbal communication skills and a sound knowledge of telephone etiquette.</div></li><li><div>
Knowledge of customer service principles and methods.</div></li><li><div>
Experience in Client Communication.</div></li><li><div>
Ability to work in US timings.</div></li></ul><div></div><div>
Compensation and Benefits:</div><div></div><div>
   Financial:</div><ul><li><div>
Competitive salary and bi-annual bonus.</div></li><li><div>
Fast track and uncapped career growth for high performers.</div></li><li><div>
Company-sponsored vehicle financing (car and bike).</div></li><li><div>
Interest-free loans.</div></li><li><div>
Provident Fund: CureMD matches up to 8% of your base salary.</div></li></ul><div></div><div>
   Health and Wellness:</div><ul><li><div>
In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.</div></li><li><div>
Hospital treatment monitoring by company doctors.</div></li><li><div>
Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity and parents' inpatient).</div></li><li><div>
Exclusive health benefits and discounts at top class clinics and labs.</div></li></ul><div></div><div>
     Supportive Workplace:</div><ul><li><div>
Pick-up and drop-off services for female employees.</div></li><li><div>
In-house daycare facility.</div></li><li><div>
In-house gym and recreational area to unwind.</div></li></ul><div></div><div>
   Continued Learning:</div><ul><li><div>
Company-sponsored trainings, workshops, development programs and retreats.</div></li><li><div>
Paid specialized trainings/certifications.</div></li></ul><div></div><div>
The Difference You&rsquo;ll Make:</div><div><br>
At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives. Together, let&rsquo;s save lives.</div></div>

Customer Success Associate

<div>
 <strong>
  Job Overview:
  <br/>
  <br/>
 </strong>
 Join our team as a Customer Success Associate and be the frontline champion for our clients. Deliver exceptional support, troubleshoot issues, and ensure customer satisfaction. If you have a passion for building strong client relationships and providing top-tier service, this role offers an exciting opportunity in the world of IT.
 <br/>
 <br/>
 <strong>
  Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Channel passion for customer service and claim ownership of the customer experience including comprehensive issue resolution while collaborating with different teams.
  </li>
  <li>
   Research and grasp information across multiple tools while keeping the customers engaged.
  </li>
  <li>
   Effectively tailor communication and style to differing audiences.
  </li>
  <li>
   Self-manage and work independently in a fast-paced, constantly changing environment.
  </li>
  <li>
   Thrive in a culture where expertise is shared and feedback is welcomed.
  </li>
  <li>
   Effectively manage time, while showcasing the ability to multi-task, organize and prioritize.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s from a reputable institution.
  </li>
  <li>
   Minimum 0 &ndash; 2 years of experience.
  </li>
  <li>
   Strong written and verbal communication skills and a sound knowledge of telephone etiquette.
  </li>
  <li>
   Knowledge of customer service principles and methods.
  </li>
  <li>
   Experience in Client Communication.
  </li>
  <li>
   Ability to work in US timings.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation and Benefits:
  <br/>
  <br/>
 </strong>
 <strong>
  💰 Financial:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary and bi-annual bonus.
  </li>
  <li>
   Fast track and uncapped career growth for high performers.
  </li>
  <li>
   Company-sponsored vehicle financing (car and bike).
  </li>
  <li>
   Interest-free loans.
  </li>
  <li>
   Provident Fund: CureMD matches up to 8% of your base salary.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🏥 Health and Wellness:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
  </li>
  <li>
   Hospital treatment monitoring by company doctors.
  </li>
  <li>
   Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity and parents' inpatient).
  </li>
  <li>
   Exclusive health benefits and discounts at top class clinics and labs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🤝🏻 Supportive Workplace:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pick-up and drop-off services for female employees.
  </li>
  <li>
   In-house daycare facility.
  </li>
  <li>
   In-house gym and recreational area to unwind.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  📚 Continued Learning:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Company-sponsored trainings, workshops, development programs and retreats.
  </li>
  <li>
   Paid specialized trainings/certifications.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The Difference You&rsquo;ll Make:
  <br/>
  <br/>
 </strong>
 At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives.
 <strong>
  Together, let&rsquo;s save lives.
 </strong>
</div>


Biztekapps

<p><b>Job post summary</b></p><p><b>Pay:</b> 80,000.00 (PKR)-100,000.00 (PKR) per month</p><p>Job Description:</p><p><b>Job Opportunity: Customer Success Agent</b></p><p><b>Biztek Apps</b> is seeking a dedicated and highly motivated <b>Customer Success Agent</b> to join our team. If you have excellent communication skills, a solid American accent, and a passion for customer satisfaction, we want to hear from you!</p><p><b>Location:</b> Defence Mor, Walton Road, Lahore<br/><b>Timings:</b> Night Shift (7 PM to 5 AM)</p><p><b>Key Responsibilities</b></p><ul><li><b>Convert Hot Leads:</b> Engage with potential clients and convert warm leads into satisfied customers.</li><li><b>Provide Support:</b> Offer exceptional customer support through various channels, addressing their queries and concerns promptly.</li><li><b>Resolve Issues:</b> Effectively handle customer complaints, ensuring all issues are resolved in a timely and professional manner.</li><li><b>Customer Relationship Management:</b> Build and maintain strong, long-term relationships with customers to ensure satisfaction and retention.</li><li><b>Assist with Onboarding:</b> Help new clients understand our products and services and guide them through the initial setup process.</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li><b>Education:</b> Bachelor&rsquo;s degree in any discipline.</li><li><b>Experience:</b> Prior experience in customer service or a similar role is a plus.</li><li><b>Skills:</b></li><li><b>Strong Communication Skills:</b> Fluent in English with a solid <b>American accent</b> (mandatory).</li><li><b>Customer-Centric Attitude:</b> Passionate about helping others and solving problems.</li><li><b>Strong Problem-Solving Skills:</b> Ability to think critically and resolve issues quickly and efficiently.</li><li><b>Tech-Savvy:</b> Comfortable using customer support software and CRM systems.</li></ul><p><b>What We Offer</b></p><ul><li><b>Competitive Salary</b> with performance-based incentives.</li><li><b>Night shift perks</b> and a supportive work environment.</li><li>Opportunities for <b>career growth</b> and advancement.</li></ul><p><b>How to Apply</b></p><p>If you meet the above qualifications and are excited to take on this dynamic role, send your resume to <b>hr@biztekapps.com</b> Or WhatsApp: <b>0347-4558669</b> with the subject line : <i>Application for Customer Success Agent</i>.</p><p><i>We look forward to having you join our team and make an impact!</i></p><p>Job Type: Full-time</p><ul><li>Apply only if you are willing to work in the night shift at Defence Mor, Walton Road, Lahore.</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Cusomer Success Agent (Female)

Instacare Technologies

<p>InstaCare Technologies is hiring a <b>Customer Success Specialist</b> to manage client onboarding, training, and ongoing support through a mix of <b>on-site visits and virtual coordination</b>, based on client requirements.</p><p><b>Key Responsibilities</b></p><p><b>Client Onboarding &amp; Training</b></p><ul><li>Manage end-to-end client onboarding and activation</li><li>Conduct <b>on-site training sessions</b> and system walkthroughs</li><li>Support software setup, configuration, and go-live</li><li>Provide virtual support when required</li></ul><p><b>Customer Relationship Management</b></p><ul><li>Act as the primary point of contact for assigned clients</li><li>Maintain strong client relationships through visits, calls, and follow-ups</li><li>Ensure smooth usage and high customer satisfaction</li></ul><p><b>Support &amp; Issue Resolution</b></p><ul><li>Log and track customer issues in CRM/ticketing systems</li><li>Coordinate with Tech, QA, Operations, and Finance teams for resolution</li><li>Handle escalations and ensure timely closure</li></ul><p><b>Customer Retention &amp; Engagement</b></p><ul><li>Monitor client usage and proactively address risks</li><li>Gather feedback and support renewals or upgrades with Sales</li><li>Conduct periodic reviews to improve engagement</li></ul><p><b>Reporting &amp; Collaboration</b></p><ul><li>Maintain accurate client records and visit reports</li><li>Share updates and insights with internal teams</li><li>Collaborate with Sales, Product, and Support teams</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree or relevant professional experience</li><li>Willingness to visit client locations as required</li><li>Strong communication and coordination skills</li><li>Customer-focused with a problem-solving mindset</li><li>Comfortable working from office and in the field</li></ul><p><b>Benefits</b></p><ul><li><b>Fuel allowance</b> for official client visits</li><li>Professional growth in a healthcare technology environment</li></ul><p><b>Important Note</b></p><ul><li>This is an <b>onsite role</b> with client interaction based on business needs.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

Customer Success Specialist

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:<br>
Constellation's Dealership Group (https://constellationdealer.com) provides software and related services to dealerships across North America. It is comprised of market leading product lines which offer mission critical software across the following specialized dealership markets: Outdoor Power Equipment (&ldquo;OPE&rdquo;), Power Sports, Agriculture, Lift Truck, RV, and Marine. The Constellation Dealership group is part of Constellation Software Inc., a Canadian-based company, with annual revenues of approximately $3.5 billion.</div><div></div><div>
Division Link: https://constellationdealer.com</div><div></div><div>
Position:</div><div>
The Constellation Dealership Groups OPE Business team is seeking a Customer Success Analyst to join our Lahore office. This role is pivotal in leveraging customer data to provide actionable insights that enhance the customer experience and reduce controllable attrition. The ideal candidate is analytical, customer-focused, and proactive, with the ability to translate complex data into clear recommendations for cross-functional teams.</div><div></div><div>
Key Responsibilities &amp; Outcomes:</div><ul><li>
Attrition Reduction: Deliver insights that help reduce controllable customer attrition by 15%.</li><li>
Customer Attrition Analysis:<ul><li>
Gather, validate, and reconcile data from multiple sources.</li><li>
Develop and maintain an exit interview process.</li><li>
Identify and share customer churn trends with management.</li></ul></li><li>
Net Promoter Score (NPS) Management:<ul><li>
Partner with a 3rd-party marketing provider.</li><li>
Manage customer lists, follow-up with non-respondents, and ensure system updates.</li><li>
Generate and analyze reports to identify customer sentiment trends.</li></ul></li><li>
Support Ticket Analysis:<ul><li>
Highlight recurring product or R&amp;D issues by analyzing support tickets.</li><li>
Recommend priority customers for proactive outreach.</li></ul></li><li>
Customer Health Reporting:<ul><li>
Create and distribute customer report cards (ticket statistics, product usage, survey results).</li><li>
Categorize customers into red, yellow, or green risk levels for management follow-up.</li></ul></li><li>
Ad-Hoc Analysis: Support leadership with one-time or special analytical projects as needed.</li></ul><div></div><div>
Core Competencies:</div><ul><li>
Financial &amp; Analytical Acumen: Ability to perform deep data analysis and translate findings into actionable strategies.</li><li>
Excel Expertise: Advanced proficiency with large datasets, pivot tables, data merging, integrations, reporting, and dashboard creation.</li><li>
Communication Skills: Strong written and verbal presentation abilities; capable of simplifying complex insights.</li><li>
Work Ethic: Proactive, efficient, and self-directed, with persistence in problem-solving.</li><li>
Collaboration: Strong interpersonal skills to effectively partner with cross-functional leadership teams.</li></ul><div></div><div>
Educational &amp; Technical Requirements:</div><ul><li>
Bachelor&rsquo;s degree (preferred in Accounting, Business Management, or related field).</li><li>
1&ndash;3 years of data analysis experience (Financial Planning &amp; Analysis, Sales Operations, Marketing, or related).</li><li>
Basic accounting knowledge preferred.</li><li>
Strong command of Microsoft Office, especially Excel (advanced level).</li><li>
Familiarity with Windows operating systems and basic hardware troubleshooting.</li><li>
Excellent attention to detail with the ability to learn quickly.</li><li>
Customer service orientation: polite, professional, and tactful in communication.</li><li>
Outstanding command of English (written and spoken); international exposure (North America/UK) is a plus.</li></ul><div></div><div>
Work Schedule:</div><ul><li>
Standard Hours: 9:00 AM &ndash; 6:00 PM (Eastern Standard Time).</li><li>
Flexibility: Must be willing to work weekends if required.</li></ul><div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Customer Success Analyst (Data Analyst)

Full Circle Agency

<div>
 <strong>
  Job Location: On-site
  <br/>
  <br/>
 </strong>
 <strong>
  Job Title: Amazon Brand Associate
  <br/>
  <br/>
 </strong>
 <strong>
  Job Level: ASSOCIATE
  <br/>
  <br/>
 </strong>
 <strong>
  Why Join Us?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   22 Annual Paid Leaves
  </li>
  <li>
   Year-End Bonus: Receive an annual bonus at the end of each year after completing the probation period.
  </li>
  <li>
   Company-Sponsored Excursions: Enjoy team trips and outings organized by Full Circle.
  </li>
  <li>
   Annual Increments: Regular reviews to reward performance and growth.
  </li>
  <li>
   Work with Top-Tier Brands: Gain valuable experience managing campaigns for leading 7-8 figure US brands.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements/Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must have at least 1 year of experience in the e-commerce industry, preferably as an Associate Account Manager, Associate Category Manager
  </li>
  <li>
   Manager, Associate Brand Manager, or a similar role.
  </li>
  <li>
   Experience in market research, product launching, and account management is highly desirable.
  </li>
  <li>
   Excellent command of the English language is required.
  </li>
  <li>
   In-depth knowledge of Amazon is required.
  </li>
  <li>
   Knowledge of MS Excel for Inventory Management.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Role Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Mainly responsible for assisting the Brand Manager in carrying out tasks, such as:
  </li>
  <li>
   Managing the product catalog of clients on Amazon. This covers sales performance, advertising &amp; marketing, keyword indexation, stock level, ratings &amp; reviews, conversion rate, margins, and others.
  </li>
  <li>
   Drive revenue growth of the assigned client accounts (existing products &amp; identify opportunities for new products to launch)
  </li>
  <li>
   Assess market competition by comparing the client's products against competitors
  </li>
  <li>
   Identify new product opportunities and successfully execute the launch on Amazon
  </li>
  <li>
   Analyze market and customer trends within Amazon
  </li>
  <li>
   Work with various service and support units to ensure you are driving the account's revenue growth.
  </li>
  <li>
   Analyze various account reports and create actionable plans to ensure the success of the accounts managed
  </li>
  <li>
   Assist with weekly, monthly, and quarterly reports to the team, Management, and clients, showing account success.
  </li>
  <li>
   Manage client communications
  </li>
  <li>
   Others, as assigned
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Mandatory Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This is an office-based position in Lahore, where remote work is unavailable.
  </li>
  <li>
   Candidates must have their own laptop/machine for this role.
  </li>
  <li>
   Job timings are from 6 PM to 2 AM (Pakistani Time).
   <br/>
  </li>
 </ul>
</div>


Amazon Brand Associate

Abacus Outsourcing

<p><b>Responsibilities</b></p><ul><li>Create and renew subscriptions and process invoices accurately and on time.</li><li>Process credit memos and make adjustments to customer accounts as needed.</li><li>Maintain and track accounts to ensure timely and accurate invoicing.</li><li>Resolve customer billing issues across cases, email, and internal escalation channels.</li><li>Assist internal teams by providing billing- and revenue-related information.</li><li>Participate in special projects such as system upgrades, process improvements, and data analysis initiatives.</li><li>Monitor, post, and reconcile payments.</li><li>Follow up on outstanding insurance balances and accounts receivable.</li><li>Handle <b>prior authorization (PA) processes</b>, including:</li><li>Initiating and submitting prior authorization requests to insurance payers</li><li>Verifying insurance eligibility and benefits</li><li>Tracking authorization status and following up with payers</li><li>Resolving authorization denials and coordinating appeals when required</li><li>Ensure strong compliance with predefined SOPs and workflows.</li><li>Utilize APIs and billing systems effectively (API knowledge is a plus).</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>Proven work experience as a Medical Biller or in a similar role.</li><li>1&ndash;2 years of experience in Medical Billing, Accounts, AR, Client Success, or Collections.</li><li>Prior experience handling insurance verification and prior authorizations is required.</li><li>Ability to multitask and manage time effectively in a fast-paced environment.</li><li>Excellent written and verbal communication skills.</li><li>Outstanding problem-solving and organizational abilities.</li></ul><p><b>Education</b></p><ul><li>Associate degree in Pharmacy (Pharm D), Accounting, or a related field required.</li><li>Bachelor&rsquo;s degree preferred.</li></ul><p><b>You Are a Strong Fit If You:</b></p><ul><li>Have strong English speaking and writing comprehension skills.</li><li>Demonstrate excellent organizational and time-management skills.</li><li>Develop and maintain positive relationships through effective and timely communication.</li><li>Are detail-oriented and comfortable working with insurance portals and billing systems.</li></ul><p><b>Job Details</b></p><ul><li><b>Salary:</b> Up to 150K</li><li><b>Shift:</b> Night Shift (US Business Hours)</li><li><b>Location:</b> Lahore, Pakistan (On-site)</li></ul><p>Job Type: Full-time</p><p>Pay: Rs120,000.00 - Rs150,000.00 per month</p><p>Work Location: In person</p>

Medical Billing Specialist-US

Explore 651+ Customer success associate in Lahore this January. Find roles across top companies and apply now to boost your career.

651 customer success associate jobs IN Lahore

Customer Success Associate

Customer Success Associate

Cusomer Success Agent (Female)

Customer Success Specialist

Customer Success Analyst (Data Analyst)

Amazon Brand Associate

Medical Billing Specialist-US