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customer service representative Jobs in Lahore

customer service representative

customer success manager

customer success associate

Burq

<div>
 We're looking for a Customer Success Manager to help our growing customer base succeed with our platform. You'll manage a large book of business, driving adoption, retention, and satisfaction while acting as the first line of defense for escalations. You'll be a proactive problem solver who can enable customers to get the most out of our product&mdash;even when they hit bumps in the road.
 
 
 This role is perfect for someone who thrives in a fast-paced startup environment, knows how to juggle multiple accounts, and is passionate about building strong, lasting relationships.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Manage a large, diverse book of accounts, ensuring each customer achieves their business goals using our platform
 </li>
 <li>
 Drive customer retention and reduce churn through proactive outreach, regular check-ins, and value delivery
 </li>
 <li>
 Handle customer escalations with urgency and empathy, working cross-functionally to find quick resolutions
 </li>
 <li>
 Provide training, enablement, and best practice guidance to customers so they can maximize platform adoption
 </li>
 <li>
 Serve as the voice of the customer internally, collaborating with Product, Engineering, and Support to improve features and processes
 </li>
 <li>
 Track account health metrics and identify expansion or upsell opportunities
 </li>
 <li>
 Develop account success plans for strategic customers within your book
 </li>
 <li>
 Contribute to building scalable processes for customer success as our team grows
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3-5 years of experience in Customer Success in the B2B SaaS space
 </li>
 <li>
 Proven experience managing a large book of accounts with varying needs
 </li>
 <li>
 Previous startup experience&mdash;comfortable with ambiguity, change, and building from scratch
 </li>
 <li>
 Strong understanding of customer retention strategies and handling escalations effectively
 </li>
 <li>
 Excellent communication skills&mdash;able to explain complex solutions simply and clearly
 </li>
 <li>
 Ability to build trust quickly and foster strong customer relationships
 </li>
 <li>
 Organized, self-motivated, and able to manage competing priorities with minimal oversight
 </li>
 <li>
 Familiarity with the last-mile delivery or logistics industry is a plus
 </li>
 </ul>
</div>

Customer Success Manager

<div>We&rsquo;re looking for a Customer Success Manager to help our growing customer base succeed with our platform. You&rsquo;ll manage a large book of business, driving adoption, retention, and satisfaction while acting as the first line of defense for escalations. You&rsquo;ll be a proactive problem solver who can enable customers to get the most out of our product&mdash;even when they hit bumps in the road.
This role is perfect for someone who thrives in a fast-paced startup environment, knows how to juggle multiple accounts, and is passionate about building strong, lasting relationships.
What You&rsquo;ll Do<ul>
<li>
Manage a large, diverse book of accounts, ensuring each customer achieves their business goals using our platform.</li>
<li>Drive customer retention and reduce churn through proactive outreach, regular check-ins, and value delivery.</li>
<li>Handle customer escalations with urgency and empathy, working cross-functionally to find quick resolutions.</li>
<li>Provide training, enablement, and best practice guidance to customers so they can maximize platform adoption.</li>
<li>Serve as the voice of the customer internally, collaborating with Product, Engineering, and Support to improve features and processes.</li>
<li>Track account health metrics and identify expansion or upsell opportunities.</li>
<li>Develop account success plans for strategic customers within your book.</li>
<li>Contribute to building scalable processes for customer success as our team grows.</li>
</ul>
Requirements<ul>
<li>
3-5 years of experience in Customer Success in the B2B SaaS space.</li>
<li>Proven experience managing a large book of accounts with varying needs.</li>
<li>Previous startup experience&mdash;comfortable with ambiguity, change, and building from scratch.</li>
<li>Strong understanding of customer retention strategies and handling escalations effectively.</li>
<li>Excellent communication skills&mdash;able to explain complex solutions simply and clearly.</li>
<li>Ability to build trust quickly and foster strong customer relationships.</li>
<li>Organized, self-motivated, and able to manage competing priorities with minimal oversight.</li>
<li>Familiarity with the last-mile delivery or logistics industry is a plus.</li></ul></div>

TEKHQS

<div>
 
 About The Job
 
 
 
 We are seeking a
 
 C
 
 
 SM Project Manager (Logistics SaaS)
 
 to lead and deliver projects that directly impact our existing and onboarded customers. This role sits at the intersection of Customer Success, Customer Service, Operations, Product, and Engineering, ensuring seamless execution of initiatives that improve customer experience, retention, and operational efficiency.
 
 
 The ideal candidate has strong experience managing projects in a SaaS environment, particularly those supporting customer-facing teams, process improvements, and system enhancements. A solid understanding of logistics or supply chain operations is highly preferred, along with the ability to translate customer and operational needs into clear, actionable project requirements.
 
 
 You will be responsible for managing scope, timelines, dependencies, and risks while driving alignment across stakeholders. This role requires excellent communication skills, a customer-first mindset, and hands-on experience with modern project management tools and Agile or hybrid methodologies.
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 3+ years of experience in a Project Manager or similar role
 </li>
 <li>
 Experience supporting Customer Service, Customer Success, or Account Management teams in a SaaS environment
 </li>
 <li>
 Experience managing projects impacting existing/onboarded customers, including process improvements and system enhancements
 </li>
 <li>
 Experience working cross-functionally with Customer Service, Operations, Product, and Engineering teams
 
 
 
 </li>
 </ul>
 
 Preferred Industry Knowledge
 
 
 
 <ul>
 <li>
 Working knowledge of logistics, freight, trucking, or supply chain operations
 </li>
 <li>
 Familiarity with logistics SaaS platforms and customer service workflows
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 Bachelors degree in Business, Information Technology, Computer Science, Engineering
 
 
 
 </li>
 </ul>
 
 Project Management Skills
 
 
 
 <ul>
 <li>
 Ability to manage project scope, timelines, priorities, risks, and dependencies
 </li>
 <li>
 Experience with Agile or hybrid project management methodologies
 </li>
 <li>
 Proficiency with project management tools (Jira, Asana, ClickUp, Monday, or similar)
 </li>
 <li>
 Strong documentation and reporting skills
 
 
 
 </li>
 </ul>
 
 Technical &amp; Systems Knowledge
 
 
 
 <ul>
 <li>
 Understanding of SaaS platforms, internal tools, and system integrations
 </li>
 <li>
 Experience with CRM, ticketing, or customer support systems
 </li>
 <li>
 Ability to translate customer service and operational needs into clear project requirements
 
 
 
 </li>
 </ul>
 
 Communication &amp; Customer Focus
 
 
 
 <ul>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Ability to collaborate closely with frontline customer service teams
 </li>
 <li>
 Experience leading meetings, managing stakeholders, and driving alignment
 </li>
 <li>
 Strong customer-first mindset focused on retention and service quality
 
 </li>
 </ul>
</div>

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manne
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to PKR 115,000 per month. It's worth nothing, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Success Specialist

Abendsoft

We are looking for a skilled Customer Service Representative to join the team.The ideal candidate will have very good English, both written and verbal. They must be able to communicate clearly and appropriately. The goal for the customer service is to always be on top of emails and all customer enquiries. There should never be outstanding emails without reason.<ul><li>Job Description:</li><li>Handle customer tickets promptly and professionally following the values of the business through emails.</li><li>Know and understand good English. With the ability to show this on text</li><li>Critically think on how to deal with situations to always &lsquo;save&rsquo; the customer.</li><li>Report any emerging patterns in customer complaints to the manager who will then feed this back to us in the UK.</li><li>Have a mindset &lsquo;always strive to exceed customer expectations and enhance the overall satisfaction.&rsquo;</li><li>Ability to meet daily email targets while maintaining quality and accuracy in responses.</li><li>Keep the number of emails monitored and low for all enquires, aim to respond within 12 working hours of an email coming it .</li><li>Requirements:</li><li>Experience on the shopify platform.</li><li>Working in a fast paced environment</li><li>Previous experience dealing with customer emails.</li><li>Excel and use of ChatGpt</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of Customer Service experience do you have?</li><li> Do you have experience with calling customers (english) - how many years?</li><li>From your previous experience, how many emails can you handle in a 8 hour shift?</li><li>How do you deal with an angry customer threatening to leave a bad review?</li><li>Are you able to work on-site in the office in Lahore, Johar Town?</li><li>Are you able to work Monday - Friday + either Sat or Sun from 12pm-9pm?</li><li>Are you able to speak fluent english?</li></ul>

CSR - Customer Service Representative

Systems Limited

<div>
 
 Systems Limited is hiring for a Virtual Sales Account Associate who will play a pivotal role in shaping the success of our Engagement Centre. As a Sales Account Associate your responsibility will include assisting our customers through multi-channel interactions i.e. Products/Campaign/trade activities. Your responsibilities include effective sales strategies, managing marketing activities, and territory plans to ensure a robust customer engagement that translates into successful sales outcomes.
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Execute multi-channel interactions.
 </li>
 <li>
 Manage cycle activities and local area marketing effectively.
 </li>
 <li>
 Execute specified company and brand activities within agreed timeframes.
 </li>
 <li>
 Ensure compliance with state legislation, brand image, distribution, merchandising, and pricing strategy.
 </li>
 <li>
 Provide guidance on retail pricing and discounting communication.
 </li>
 <li>
 Deploy Plan-O-Gram when required.
 </li>
 <li>
 Ensure contract compliance governance and correction.
 </li>
 <li>
 Align with company strategies such as patch sales, stock level optimization, and execute brand and trade strategies at the store level.
 </li>
 <li>
 Manage promotions effectively.
 </li>
 <li>
 Contribute to state volume, share, and profit targets using relevant resources and ROI principles.
 </li>
 <li>
 Handle support/service escalations from clients.
 </li>
 <li>
 Stay updated with system information, changes, and updates.
 </li>
 <li>
 Maintain awareness relevance at the store level.
 </li>
 <li>
 Develop and maintain commercial relationships with external stakeholders.
 </li>
 <li>
 Cultivate effective working relationships with internal stakeholders.
 </li>
 <li>
 Own the maintenance and communication of accurate trade information (pricing, outlet universe, product distribution).
 </li>
 <li>
 Support any new process required by the client officially included in our range of services.
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 Minimum 1 year of multi-channel contact center experience
 </li>
 <li>
 Inbound and outbound customer service experience.
 </li>
 <li>
 FMCG sales experience with a good understanding of trade marketing strategy.
 </li>
 <li>
 Customer service-oriented with a digital advancement mindset.
 </li>
 <li>
 Issue resolution expertise.
 </li>
 <li>
 Experience in contact center telephony, Salesforce, SAP &amp; CRM preferred.
 </li>
 <li>
 Ability to manage script-led interactions.
 </li>
 <li>
 Excellent communication skills to build relationships and provide guidance to retail partners.
 </li>
 </ul>
 
 
 
 
 Shift Timings:
 
 
 
 
 
 2:30 AM - 11:30 AM PKT
 
</div>

Virtual Trade Associate

TalentPop App

<div>
 E-commerce Sales Associate | Remote (Growth Consultant)
 
 
 Be the Revenue Driver for the World's Fastest-Growing E-commerce Brands.
 
 
 
 TalentPop App
 
 partners with disruptive e-commerce companies to supercharge their customer engagement and revenue. We are seeking driven, results-oriented individuals to join our team as an
 
 E-commerce Sales Associate
 
 &mdash;a crucial client-facing role often referred to internally as a
 
 Growth Consultant
 
 .
 
 
 This is not a traditional call center job. You are an
 
 expert communicator
 
 and a
 
 strategic seller
 
 responsible for generating new sales, managing a pipeline of qualified leads, and positioning our high-performance solutions as the key to client success. If you thrive on closing deals and earning uncapped commissions in a fast-paced, remote environment, this role is for you.
 
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 
 To ensure your application is reviewed by the **Recruitment Team**, you
 
 must
 
 follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**
 
 
 <ul>
 <li>
 When selecting the position during your application, please choose &ldquo;Brand Concierge&rdquo; from the list of available roles.
 </li>
 <li>
 In the application form, you&rsquo;ll be asked for an application code &ndash; please enter ESA in that field.
 
 
 </li>
 </ul>
 
 Your High-Impact Responsibilities
 
 
 
 Your daily focus will be on leveraging your sales skills and product knowledge to drive measurable revenue growth for TalentPop.
 
 
 <ul>
 <li>
 Sales and Revenue Generation
 </li>
 <li>
 Pipeline Ownership: Manage the end-to-end sales cycle, from initial prospect outreach and qualification through product demonstration, negotiation, and contract closure.
 </li>
 <li>
 Strategic Consulting: Act as a trusted consultant, deeply understanding prospective clients&rsquo; e-commerce challenges (e.g., cart abandonment, conversion rates) and demonstrating how our solutions solve those pain points.
 </li>
 <li>
 Quota Achievement: Consistently meet or exceed monthly and quarterly sales quotas and key performance indicators (KPIs).
 </li>
 <li>
 Client Communication and Expertise
 </li>
 <li>
 World-Class Presentation: Conduct compelling, tailored virtual presentations and product demos for decision-makers (Founders, CEOs, Marketing Directors).
 </li>
 <li>
 Objection Handling: Master the competitive landscape and articulate clear value propositions to effectively handle sales objections and differentiate TalentPop App.
 </li>
 <li>
 CRM Management: Maintain accurate and detailed records of all sales activities, pipeline stages, and client interactions within our CRM system (e.g., HubSpot/Salesforce).
 
 
 </li>
 </ul>
 What You Bring: The Sales DNA
 
 
 We are looking for self-starters with a proven track record of success in sales, customer service, or a related high-pressure, goal-oriented environment.
 
 
 <ul>
 <li>
 Sales Experience: 1+ year of direct experience in a sales, business development, or high-level customer service role with a track record of meeting targets.
 </li>
 <li>
 E-commerce Acumen: Strong familiarity with the e-commerce ecosystem, common platforms (Shopify, WooCommerce), and digital marketing concepts.
 </li>
 <li>
 Communication Mastery: Exceptional verbal and written communication skills; persuasive and professional tone essential for client video calls and professional outreach.
 </li>
 <li>
 Tech Savvy: Proficient in using CRM systems (HubSpot/Salesforce) and video conferencing tools.
 </li>
 <li>
 Motivation: Highly motivated by commission, goal-driven, and thrives in an independent, remote setting where performance dictates earning potential.
 
 
 </li>
 </ul>
 Our Commitment to You: Uncapped Earnings &amp; Support
 
 
 We invest in the people who drive our revenue. This role offers an unparalleled opportunity for financial and professional growth.
 
 
 <ul>
 <li>
 Uncapped Earning Potential: Highly competitive base salary plus an aggressive, uncapped commission structure designed to reward high performance.
 </li>
 <li>
 Work Flexibility: 100% permanent work-from-home setup&mdash;zero commute required.
 </li>
 <li>
 Benefits Package: Comprehensive health coverage (HMO or monthly stipend) and paid time off.
 </li>
 <li>
 Development: Continuous sales training, resources, and clear pathways for advancement into Senior Sales or Account Executive roles.
 
 
 </li>
 </ul>
 Technical Setup Requirements (Remote)
 
 
 <ul>
 <li>
 A reliable personal computer or laptop (i5 processor or modern equivalent).
 </li>
 <li>
 A stable, high-speed, and reliable wired internet connection (minimum 15 Mbps download and upload speed) for crystal-clear video calls.
 </li>
 <li>
 A quiet, professional workspace suitable for conducting clear, uninterrupted client meetings.
 
 
 </li>
 </ul>
 
 Ready to own your earnings and consult with the world's most exciting e-commerce brands? Apply today!
 
</div>

E-commerce Sales Associate

Explore 775+ Customer success associate in Lahore this January. Find roles across top companies and apply now to boost your career.

775 customer success associate jobs IN Lahore

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Specialist

CSR - Customer Service Representative

Virtual Trade Associate

E-commerce Sales Associate