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customer success director

Informatica

Senior Customer Success Manager We are looking for a Senior Customer Success Manager based in Dubai (United Arab Emirates) to join our growing team as an individual contributor.
You will report to the Senior Director, Customer Success and be part of the Customer Success Team in Dubai, a group dedicated to delivering exceptional customer outcomes through data-driven solutions. This is hybrid schedule model position.
 Your Role Responsibilities? Here's What You'll Do As the primary post-sale contact, you will use your deep customer and product knowledge to drive adoption, maximize value, and build long-term strategic partnerships. Your key responsibilities include:
<ul> <li>Developing trusted advisor relationships with executive sponsors to align Informatica's solutions with business goals.</li> <li>Tracking and reporting on implementation and adoption milestones for customer executives.</li> <li>Promoting product capabilities and identifying upsell and cross-sell opportunities.</li> <li>Demonstrating advanced features to deliver measurable business outcomes.</li> <li>Designing ROI metrics to quantify solution impact.</li> <li>Proactively addressing customer needs, adoption risks, and renewal strategies to boost retention.</li> <li>Managing escalations and collaborating with internal teams across functions.</li> <li>Preparing success reports and maintaining thorough documentation of customer interactions.</li> <li>Experience making customers feel valued through quality service.</li> </ul>
 What We'd Like to See <ul> <li>Proven experience managing complex customer accounts and driving adoption in a customer success or related role.</li> <li>Strong understanding of customers' industry, decision-making process, business objectives, and strategic priorities.</li> <li>Communicates ideas clearly, builds alignment across teams, and negotiates effectively with senior leaders.</li> <li>Collaborates effectively across teams, builds support for ideas, and helps guide projects toward successful outcomes.</li> <li>Solid knowledge of hybrid software deployment, data warehousing, databases, and/or business intelligence solutions.</li> <li>Background in customer-facing roles with a strong focus on customer satisfaction and utilization improvement.</li> <li>Fluent in English with mandatory proficiency in Arabic.</li> </ul>
 Role Essentials <ul> <li>Minimum of 5+ years relevant professional experience in customer success or similar field.</li> <li>BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience</li> <li>Minimum 8+ years of relevant professional experience</li> </ul>

Principal Customer Success Manager

Harrison.ai

<div>
 
 Why join us?
 
 
 
 🌍
 
 Innovate for Global Good.
 
 Join us to pioneer world-first AI technology that transforms patient outcomes and helps build a healthier, fairer world.
 
 
 🤝
 
 Collaboration Across Continents.
 
 Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork.
 
 
 🚀
 
 Well-Funded &amp; Global.
 
 Backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we&rsquo;ve raised over US$240M to accelerate our global impact.
 
 
 
 🌱
 
 
 Scale Your Potential.
 
 Tap into yearly L&amp;D budgets, mentoring, hackathons, and secondments&mdash;all supported by a transparent growth framework to grow your career.
 
 
 💻
 
 Flex for Life.
 
 Work when and where you do your best&mdash;with WFH options, flexible hours, and the autonomy to make an impact your way.
 
 
 
 🙌 Support for Every Family Journey.
 
 From fertility to parenthood, loss, and even grandparenthood&mdash;we provide inclusive, thoughtful policies to support families in every stage.
 
 
 
 About Your Role
 
 
 
 Harrison.ai is entering an exciting phase of rapid growth. As we continue to expand, we are seeking a commercially astute
 
 Regional Director &ndash; MEA
 
 to lead our planned expansion and support the decentralisation of our operating model in the region.
 
 
 Reporting to the Chief Revenue Officer, this newly created executive role is critical in driving sales growth, expanding market share, and building a high-performing regional team. As a senior leader within the broader Commercial organisation, the Regional Director is directly responsible for in-field execution across Commercial including: Sales, Regional Marketing, Customer Success, Presales and Field Solution Delivery &amp; all related OKRs.
 
 
 This role will serve as one of the most senior representatives of Harrison.ai in the Middle East, responsible for uniting and inspiring regional team members and fostering a culture of collaboration and performance.
 
 
 As a key architect of Harrison.ai&rsquo;s future in MEA, the Regional Director will drive innovation, lead market expansion efforts, and ensure sustainable growth across all business units. Strategic territory planning and strong execution will be vital to returning the business to a phase of hyper-growth.
 
 
 Joining our dynamic and fast-growing organisation offers a unique opportunity to make a significant impact. You&rsquo;ll be given the autonomy to shape the commercial trajectory of our business, establish a robust client and partner network in the region, and play a vital role in scaling medical predictions globally&mdash;ultimately improving patient outcomes and creating lasting positive impact in the world.
 
 
 
 What You Do
 
 
 
 <ul>
 <li>
 Strategic Growth Leadership
 </li>
 <ul>
 <li>
 Develop and execute a comprehensive growth strategy for the MEA market, aligned with the organisation's global vision and goals,
 </li>
 <li>
 Identify and prioritise new market opportunities, partnerships, and revenue streams to drive expansion, and
 </li>
 <li>
 Lead cross-functional initiatives to innovate and optimise go-to-market strategies,
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Sales and Business Development Oversight
 </li>
 <ul>
 <li>
 Direct the sales team in achieving revenue targets through effective account management, pipeline development, and customer acquisition strategies, and
 </li>
 <li>
 Build and maintain relationships with key stakeholders, partners, and clients to foster long-term business growth.
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Marketing Leadership
 </li>
 <ul>
 <li>
 Oversee the marketing function to enhance brand positioning, demand generation, and customer engagement across all channels, and
 </li>
 <li>
 Ensure marketing strategies are data-driven and aligned with sales objectives to maximise ROI.
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Customer Success Management
 </li>
 <ul>
 <li>
 Drive customer satisfaction and retention by ensuring exceptional service delivery through the customer success team, and
 </li>
 <li>
 Monitor customer feedback and implement proactive measures to address challenges and improve experiences.
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Collaboration with Shared Services
 </li>
 <ul>
 <li>
 Work closely with shared services teams (such as Finance, P&amp;C, IT, and Operations) to ensure alignment of resources and support for growth initiatives, and
 </li>
 <li>
 Leverage insights from shared services to inform strategic decision-making and operational improvements.
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Team Leadership and Development
 </li>
 <ul>
 <li>
 Build, mentor, and lead a high-performing team of growth professionals across sales, marketing, presales, field solution delivery, and customer success functions, and
 </li>
 <li>
 Foster a culture of accountability, collaboration, innovation, and continuous improvement.
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Performance Monitoring &amp; Reporting
 </li>
 <ul>
 <li>
 Establish key performance indicators (KPIs) to measure the effectiveness of growth initiatives and report progress to the Chief Revenue Officer (CRO) and executive leadership team, and
 </li>
 <li>
 Use data analytics to identify trends, risks, opportunities, and areas for improvement.
 
 </li>
 </ul>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Proven track record in driving revenue growth in a senior leadership role within a fast-paced organisation,
 </li>
 <li>
 Strong expertise in sales strategy development, marketing leadership, business development, or related fields,
 </li>
 <li>
 Proven experience selling into radiology services or imaging departments, with strong knowledge of PACS systems, imaging workflows, and clinical imaging environments. Experience with radiology AI products or imaging analytics is highly regarded,
 </li>
 <li>
 Existing strong network of decision makers and executives within the provider, payor and regulatory segments with medical imaging contacts,
 </li>
 <li>
 Exceptional leadership skills with experience managing cross-functional teams and working within a matrix reporting structure,
 </li>
 <li>
 Analytical mindset with proficiency in data-driven decision-making,
 </li>
 <li>
 Excellent communication skills with the ability to influence stakeholders at all levels,
 </li>
 <li>
 This role involves frequent travel across the region (up to 50%). For operational efficiency, we are seeking candidates who are open to frequent travel, rapid deployment to client sites, or short-notice travel requirements and,
 </li>
 <li>
 Bachelor's degree in Business Administration or related field required; MBA preferred.
 
 
 </li>
 </ul>
 
 What We&rsquo;re About
 
 
 
 At Harrison.ai (formerly known as Annalise.ai), we&rsquo;re redefining what&rsquo;s possible in healthcare. Through our diagnostic AI solutions, we&rsquo;re building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the standard of care for millions of patients worldwide.
 
 
 Our mission is bold but simple: to scale global healthcare capacity and create a fairer, healthier world. By using AI as a co-pilot for clinicians, we&rsquo;re tackling one of healthcare&rsquo;s biggest challenges, the shortage of human expertise, and giving every patient the chance to access timely, high-quality care, no matter where they live.
 
 
 Because while we&rsquo;re building cutting-edge AI, what we&rsquo;re really building is hope&mdash;that everyone can access the healthcare they deserve.
 
 
 
 
 And we&rsquo;re just getting started.
 
 
 
 
 
 What's next?
 
 
 
 If you&rsquo;re inspired by what we're up to, please apply now and we'll be in touch soon.
 
 
 
 We are proud to be an Equal Opportunity Employer. Diversity&rsquo;s not a buzzword here, it&rsquo;s in our DNA. Diverse perspectives shape our culture and make our work better. We&rsquo;re committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.
 
</div>

Regional Director | Middle East and Africa

Bidease

Bidease is a fast growing mobile ad tech company specializing in in app programmatic advertising. Our Demand Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. We are seeking a seasoned Customer Success Manager to join our dynamic team and drive continued success. Job Description As a Customer Success Manager, you'll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building. You will be responsible for growing current revenue alongside the Sales and Media Buying teams by communicating with clients to identify and meet their business objectives and ensuring success as they adopt a new platform. From training them on Bidease usage, DSP strategy, and optimization, to strengthening client relationships, you'll become an integral part of your client's digital strategy. Responsibilities <ul> <li>Collaborate with cross functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience</li> <li>Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client</li> <li>Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization</li> <li>Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns</li> <li>Educate clients on new platform features, DSP partners, services, and relevant practices</li> <li>Educate and grow the programmatic buying knowledge of clients.</li> </ul> Qualifications <ul> <li>Experience in advertising technology or a related field</li> <li>3+ years of experience in a DSP/programmatic work environment</li> <li>Ability to adapt quickly to a rapidly changing technology environment</li> <li>Ability to learn complex software applications and thrive in a fast paced, digital environment</li> <li>Excellent written and verbal communication, organizational, & time management skills</li> <li>A passion for achieving higher levels of growth and development with Bidease</li> <li>Ability to assist, manage and abide by client's needs and work with complaints in a concise and respectful manner</li> <li>Comfortable working with multiple clients and accounts at a time across a diverse set of industries</li> <li>Ability to analyze and interpret significant amounts of data</li> <li>Ability to speak, read, and write in English fluently</li> </ul> Location & Work Authorization This is a hybrid onsite role that requires permanent residence and work authorization in Dubai.

Customer Success Manager, MENA

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
Reporting to: Marketing Director.
Location: Dubai, United Arab Emirates. 
Position Purpose:
Own overall Customer Loyalty Strategy for Sephora Middle East. Provide expertise and leadership to define and implement customer loyalty strategies that successfully build profitable, long-term customer relationships across all channels. Partner with cross-functional teams, business partners, and channel execution groups to define and design an impactful promise for the loyalty program, and to ensure proper implementation, activation and measurements are in place. Lead the development of experience and communications strategies rooted in business and brand goals, customer data and channel-level best practices. Provide strategic direction into the data and technology needed to support the implementation and execution of the loyalty strategy and specific program management. 
You will excel and enjoy this position if you are ready to actively handle the following missions:
Strategy
<ul><li>Lead the development and execution of CRM strategy and function, including data gathering and quality, database understanding, targeting, marketing deployment and loyalty program enhancement and management.</li><li>
Evolve and optimize email, direct mail, SMS and touchpoint strategy to maximize customer loyalty and drive retention</li><li>
Evolve loyalty program to be a powerful loyalty driver that is consistent with the vision of the brand</li><li>
Drive strategic decision making through effective communication at a senior management level</li><li>
Support cross functional initiatives by serving as a thought leader across the company, providing consultation and best practices for CRM and customer engagement.</li><li>
Define key priorities for implementation and technologies needed and build data supported Business cases for strategic solutions</li><li>
Lead strategy roadmap and end-to-end execution of lifecycle campaigns to increase conversion and success against KPIs by leveraging channels</li><li>
Establish strong relationship with Products, Data science, Design, and other counterparts, collaborate on prioritization for roadmap and resolve dependencies</li><li>
Lead, manage and optimize all customer service processes and call center directives to ensure the best in class customer service from our call center teams.</li></ul> 
Customer Insight
<ul><li>Set KPIs targets and assess the impact of CRM project short and long term</li><li>
Conduct market research in partnership with the central team to better understand new consumer expectations and rework the loyalty promise accordingly</li><li>
Prioritize and scope analysis request from cross functional teams (Marketing, retail, e-commerce) to ensure the right level of support is provided in a timely way (store cannibalization, retention of B&amp;M customers online during lockdown&hellip;)</li><li>
Establish analytics and reporting structure to educate other leaders about customers and CRM tactics</li><li>
Drive analysis of customer value and behavior data to produce actionable insights to embed onto life cycle campaigns that drive business strategies and value</li></ul> 
Loyalty Program<ul><li>
Define and manage the SBP marketing plan / calendar including all activations and brand priorities in partnership with omnichannel and category teams ensuring smooth coordination with external and internal teams.</li><li>
Manage all aspects of marketing, media planning and PR related to the Loyalty program as well as the execution of the related direct marketing campaigns (target, offer&hellip;)</li><li>
Interpret campaign performance data and turn them into actionable business insights and communication guidelines</li><li>
Build story telling for the brands using reports to show the profitability of participating/ contributing to the loyalty program gifts</li><li>
Partner with Category Managers teams to lead the negotiation with brand suppliers on gifting and offers that will be used for the program</li><li>
Monitor closely on all the plans implementation, schedule and activities for all markets and offers to guarantee the consistency and right the image of SBP in all materials.</li><li>
Develop Beauty Pass members experiences that money can&rsquo;t buy and leverage on personalization to create unique customer journey to pamper our best members and grow their engagement.</li><li>
Build the brand love for the loyalty program buy building a strong promise and communicating loudly about the perks.</li></ul> 
 Team Structure &amp; Talent Management<ul><li>
Recommend appropriate organizational, budgetary and resource changes as needed.</li><li>
Develop key structures and workflows that contribute to the success of the CRM team and coordination with local and cross functional teams.</li></ul> 
Do not hesitate to apply if you have:<ul><li>
The successful candidate for this role is not only a strategic thinker and problem solver able to break down business needs into technical requirements.</li><li>
Preferred experience of 6-8 years in Retail/Consumer Goods/FMCG or/and Fashion Industry with excellent track record of CRM/Loyalty Programs.</li><li>
Arabic is preferred, not mandatory.</li><li>
She/He has a track record of being a cross-functional collaborator who can lead with influence and drive multiple priorities in a fast-paced environment by working closely with Product, Data Science, Engineering, Marketing, and Retails Teams and flexibility to travel.</li></ul> 
Here, you will find:<ul><li>
Community: In which authenticity is embraced, and the strength of our differences fuels our collective spirit.</li><li>
Culture of Empowerment: Learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead.</li><li>
Work that Brings Fulfilment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.</li></ul><div></div><div> 
Join us and belong to something beautiful</div></div>

CRM and Loyalty Director

AppsFlyer

At AppsFlyer we believe every challenge is an invitation to innovate. We're looking for a Customer Success Manager to help shape the future of this role; you'll work with talented professionals across the globe within a culture that values curiosity, collaboration and personal development. If you're ready to bring your skills to a global stage this is your chance to make an impact. About the Role As a Customer Success Manager you will act as a strategic partner to our customers ensuring they maximize the value of AppsFlyer's platform. You will work closely with clients to understand their needs, drive adoption and help them achieve their business objectives. Your role will bridge technical and business expertise, helping to foster long term relationships and product innovation. What You'll Do <ul> <li>Become an expert in AppsFlyer's product covering both business and technical use cases while staying up to date on product releases and new features.</li> <li>Provide strategic guidance to customers on best practices for utilizing AppsFlyer to drive their marketing success.</li> <li>Use your expertise to quickly identify, elevate and resolve complex technical challenges.</li> <li>Build deep business relationships by delivering exceptional support and service.</li> <li>Conduct training sessions, webinars and demos (both virtual and onsite) to educate clients on AppsFlyer's platform and new features.</li> <li>Facilitate and document customer product ideas and feedback, collaborating with Product and R&D teams to drive innovation.</li> <li>Lead Executive Business Reviews with key stakeholders, sharing industry best practices and showcasing the impact of AppsFlyer's solutions on customer success.</li> </ul> What You Have <ul> <li>Experience in customer success, product management or mobile analytics at an online advertising company, digital agency or SaaS martech platform.</li> <li>Fluency in Arabic and a deep understanding of the Middle East market.</li> <li>Strong analytical skills with the ability to interpret and analyze large data sets and resolve reporting discrepancies.</li> <li>Experience managing multiple accounts across diverse industries, company sizes and experience levels.</li> <li>Excellent written and verbal communication skills with the ability to engage both technical and non technical audiences.</li> <li>A fast learner who is naturally curious and thrives in a fast paced dynamic work environment.</li> <li>Background in digital marketing, especially mobile marketing.</li> </ul> Bonus Points <ul> <li>Technical expertise in SDKs, APIs, SQL, Mobile App Analytics and Deep Linking.</li> <li>Familiarity with product management by an AppsFlyer team member.</li> </ul> Why Join Us AppsFlyer is a global company with 20 offices worldwide. Through initiatives like mental health programs (Be Well), the Global Employee Exchange Program and fitness programs we empower our people to thrive physically, mentally and professionally. Here titles don't define us ideas do. You'll thrive in a culture where everyone's input shapes the future. At AppsFlyer we're committed to building a diverse and inclusive workplace. Don't meet 100 of the qualifications; if you're excited about this role and believe you have the skills to succeed we encourage you to apply. Employment Type: Full Time Experience: Years Vacancy: 1

Customer Success Manager - Middle East- Maternity Leave Replacement

Mobishastra Technologies LLC

Key Responsibilities:<ul><li>Serve as the primary point of contact for a portfolio of client accounts.</li><li>Drive onboarding for new clients: coordinate with Sales/Pre&#8209;Sales, Product &amp; Onboarding teams to ensure smooth setup (API integration, WhatsApp Business API, chatbot flow, live chats, etc).</li><li>Conduct training sessions (online/in person) for clients on platform usage: dashboards, analytics, broadcasting, automation features.</li><li>Monitor client health: usage metrics, adoption rates, engagement, feature utilisation, support tickets, and proactively identify risks of churn.</li><li>Manage renewals, upsell/cross&#8209;sell opportunities by identifying client needs and linking them to new features or modules .</li><li>Work cross&#8209;functionally with Product, Engineering, Support, Sales teams to relay feedback, escalate issues, and advocate for client needs.</li><li>Analyse client usage data and generate insights/refreshed value reports to show ROI and push for further expansion.</li></ul>Qualifications / Requirements:<ul><li>Bachelor&rsquo;s degree in IT or equivalent is desirable.</li><li>Minimum 1 year of experience in Customer Success / Account Management / Client Services in SaaS or tech platforms (preference for messaging, chatbot, or CRM SaaS).</li><li>Strong communication and presentation skills</li><li>Ability to understand technical integrations (APIs, chatbots, automation flows) and translate into business value for clients.</li><li>Customer&#8209;oriented mindset: proactive, supportive, able to build trust and long&#8209;term relationships.</li><li>Experience using CRM tools, success tools, dashboards preferred.</li></ul>Job Types: Full-time, PermanentPay: AED3,500.00 - AED4,500.00 per monthApplication Question(s):<ul><li>Are you a graduate in IT ?</li></ul>Experience:<ul><li>SAAS Industry: 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Customer Success Executive

ClearGrid

About ClearGridClearGrid is on a mission to revolutionize the debt resolution industry. We re using AI, automation, and real-time data to completely rethink how debt collection works, unlocking better outcomes for institutions and individuals alike. Think of us as rebuilding the collections  starting from scratch, with modern tools.We're a fast-growing startup with ambitious goals, and we re looking for builders who are hungry to make a real dent in a space with massive untapped potential.Role OverviewAs a Customer Success Lead at ClearGrid, you ll be an essential, strategic partner to our enterprise clients: understanding their business goals, streamlining onboarding, and optimizing their experience for maximum value with our intelligent, data-centric solutions. You ll collaborate across engineering, product, and customer success, leveraging your technical savvy and client relationship skills to drive adoption, long-term satisfaction, and retention.Key ResponsibilitiesAct as the primary day-to-day contact for enterprise clients, expertly managing all technical and operational touchpoints.Lead client onboarding, solution implementation, and troubleshooting; facilitating smooth integration with ClearGrid s AI-driven platforms and APIs.Understand clients  technical requirements, mapping them to ClearGrid s capabilities to ensure maximum value realization.Partner with engineering and product teams to resolve complex integration issues, relay feature requests, and provide actionable client feedback.Develop comprehensive product and integration documentation tailored to internal and client-facing needs.Proactively monitor account health, usage, and performance; identifying opportunities for clients to adopt new solutions and features.Help shape customer success strategies, improving processes as our fast-growth startup evolves.Represent the client s voice internally, influencing the product roadmap and contributing to a culture of continuous improvement.Occasionally travel to client sites for launches, Quarterly Business Reviews (QBRs), or technical workshops as needed.Key Responsibilities3+ years in a customer success or solutions engineering role preferably at SaaS, fintech, or data-driven startups.Fluency in both English and Arabic a must.Demonstrated technical proficiency: you re comfortable discussing APIs, data structures, solution architecture, and troubleshooting with client tech teams.Exceptional communication and presentation skills; you can distill complex technical topics for diverse audiences and manage executive-level relationships.Proactive, empathetic, and highly organized you anticipate client needs and act as a committed partner at every stage.Comfortable with cloud platforms, web APIs, and modern analytics tools; experience with AI, automation, or data security is a plus.Strong project management and documentation abilities; you thrive in a high-velocity, high-growth environment.Why Join ClearGrid?Real ownership: You ll play a central role in building products that redefine how collections work in the futureMassive industry impact: This is one of those rare spaces where almost everything is still to be built.High-growth team: We re scaling fast, and the systems, tools, and processes you help create will shape our foundation.

Customer Success Lead

Explore 5978+ Customer success director in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.