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customer success manager i

Travelport

<div>
 
 Job Description
 
 
 
 
 Travelport is a place of opportunity. It&rsquo;s our incredible team that makes our company great &ndash; our people drive our winning culture.
 
 
 
 
 What&rsquo;s Travelport?
 
 
 
 Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We&rsquo;re leading the change; we are the change.
 
 
 We are on a mission to power the future of travel; come join us.
 
 
 
 What does a great Customer Success Manager
 
 
 do?
 
 
 
 In this role, you&rsquo;ll play a key part in strengthening the operational relationship with a wide range of airline collaborators. By understanding their needs and addressing challenges with urgency and care, you&rsquo;ll help create a smooth and productive experience that supports mutual success. Your contribution will extend to enhancing brand presence and content visibility, helping airlines stand out in the market. You'll work in close coordination with commercial teams to uncover opportunities for deeper collaboration, all while staying connected to local market dynamics through close engagement with internal stakeholders-keeping operations aligned, efficient, and always moving forward.
 
 
 
 Responsibilities include:
 
 
 
 <ul>
 <li>
 Provide effective operational support to a portfolio of Airline Partners, ensuring partner requirements and issues are understood, addressed or escalated in a timely manner.
 </li>
 <li>
 Build and implement operational plans for Enterprise and Regional Partners within the portfolio, supporting the delivery of business goals.
 </li>
 <li>
 Maintain excellent relationships with key individuals within the customer organization.
 </li>
 <li>
 Communicate any airline operational issues to internal stakeholders that may be impacted and prioritize resources accordingly.
 
 
 
 </li>
 </ul>
 
 Who we are looking for in this role:
 
 
 
 <ul>
 <li>
 Degree-level education
 </li>
 <li>
 Airline and/or GDS experience preferable
 </li>
 <li>
 3+ years proven track record of successful customer relationship management and customer service
 </li>
 <li>
 Experience in direct responsibility for operational support
 </li>
 <li>
 Fluent written and spoken English, additional languages an advantage
 </li>
 <li>
 Own Rich Content and Branding onboarding and support for a portfolio of Airline Partners.
 </li>
 <li>
 Work closely with the Air Travel Partners Commercial team to drive continued growth by delivering increased partner value through existing products and services and the adoption of new offerings.
 </li>
 <li>
 Collaborate with Travelport agency and operator teams to develop an understanding of local market requirements and challenges.
 
 
 
 </li>
 </ul>
 
 Our ambition is to hire for potential not just experience, and you&rsquo;re likely to succeed if you:
 
 
 
 <ul>
 <li>
 Are always ready to give it your all and deliver high quality work
 </li>
 <li>
 Are excited to use your creativity and innovative thinking to try new things
 </li>
 <li>
 Take responsibility and own your work
 </li>
 <li>
 Are courageous and ambitious to challenge what&rsquo;s been done before
 
 
 
 </li>
 </ul>
 
 Interested? We&rsquo;d love for you to get in touch!*
 
 
 
 <ul>
 <li>
 Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills &amp; experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.
 
 
 
 </li>
 </ul>
 
 We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.
 
</div>

Customer Success Manager I

Worley

<div>
 
 About Us
 
 
 
 Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.
 
 
 The
 
 Senior Commissioning I&amp;C Engineer
 
 is responsible for providing technical input, support and guidance, providing direct interface with the Customer.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Support the review and evaluation of as-built documentation and engineering studies documentation related to I&amp;C systems.
 </li>
 <li>
 Participates in the review and execution of methodologies, commissioning procedures and schedules for I&amp;C systems, ensuring readiness for operational handover.
 </li>
 <li>
 Supports the development, review and validation of commissioning, operating and maintenance procedures.
 </li>
 <li>
 Coordinates with commissioning and engineering teams to resolve technical issues arising during system start-up and performance testing.
 </li>
 <li>
 Verifies that system functionality, safety interlocks, and operational parameters meet design intent and regulatory requirements.
 </li>
 <li>
 Provides engineering support during initial operation phases, including troubleshooting and optimization of I&amp;C systems.
 </li>
 <li>
 Reviews and validates commissioning records, test reports, and system acceptance documentation for completeness and compliance.
 </li>
 <li>
 Review training materials and training records specific to I&amp;C systems design, operation, and engineering principles.
 
 
 </li>
 </ul>
 
 Experience And Qualifications
 
 
 
 <ul>
 <li>
 Master&rsquo;s degree in I&amp;C Engineering or equivalent.
 </li>
 <li>
 Strong technical skills; 8+ years of experience in I&amp;C engineering on large scale projects.
 </li>
 <li>
 Experience in commissioning nuclear power plants is required.
 </li>
 <li>
 Knowledge of European and Russian nuclear I&amp;C codes is a plus.
 </li>
 <li>
 Familiar with the design review, understanding of I&amp;C NPP Systems functionality and design requirements.
 
 
 </li>
 </ul>
 
 Special Job Requirements
 
 
 
 <ul>
 <li>
 Ability to analyze, communicate, influence and persuade.
 </li>
 <li>
 Strong written and verbal communication skills in English are essential; understanding of Russian and/or Arabic is a plus.
 </li>
 <li>
 Proactive team player, proven to be effective in a multi-cultural environment.
 
 
 </li>
 </ul>
 
 Moving forward together
 
 
 
 We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.
 
 
 And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.
 
 
 And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.
</div>

Senior Commissioning I&C Engineer

TTEC

<div>
 
 Senior Sales Manager, Cairo
 
 
 
 Bringing smiles is what we do at TTEC&hellip; for you and the customer. You will be the Senior Sales Manager working in our Cairo site, you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
 
 
 Reporting to the EMEA Sales Operations Director you will be responsible for leading a large team of inbound and outbound sales agents and developing and implementing successful sales strategies.
 
 
 
 What You&rsquo;ll Do As a Leader
 
 
 
 <ul>
 <li>
 Lead a sales team through coaching, mentoring &amp; motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers.
 </li>
 <li>
 Possess strong understanding of Outbound, Inbound and Accountmanagement sales motions and working to drive and generate net new revenue.
 </li>
 <li>
 Drive the highest level of performance from the Sales teams and at the same time be a role model &amp; instill TTEC and client values.
 </li>
 <li>
 Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities.
 </li>
 <li>
 Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue.
 </li>
 <li>
 Build knowledge on client products and services &ndash; features, benefits and impact on Digital media/cloud based customers.
 </li>
 <li>
 Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute.
 </li>
 <li>
 Analyze business goals, customer &amp; agent data &amp; daily reports to find areas of continuous improvement.
 
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do As Senior Sales Manager
 
 
 
 <ul>
 <li>
 Manage Sales pipeline and regular forecasting to meet assigned goals.
 </li>
 <li>
 Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data and trends.
 </li>
 <li>
 Develop and continuously improve lead qualification using established criteria and standards.
 </li>
 <li>
 Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations.
 </li>
 <li>
 Implement and review policies, business metrics, productivity and operating structure to consistently grow the sales results.
 </li>
 <li>
 Provide weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity &amp; productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times.
 
 
 
 </li>
 </ul>
 
 What You Need To Succeed
 
 
 
 <ul>
 <li>
 Native or fluent in spoken and written English
 </li>
 <li>
 Demonstrated success in sales ideally in a BPO company or similar, with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.
 </li>
 <li>
 5 year success with managing a BPO brick and mortar team as well as drive success in a virtual/work from home environment.
 </li>
 <li>
 Demonstrated ability to be a quick learner with the ability to adapt on a daily basis
 </li>
 <li>
 Showcase a proven track record in motivating and leading a team to build skills on new cloud based, digital media solutions
 </li>
 <li>
 Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company
 </li>
 <li>
 Willingness to work across shifts where needed.
 </li>
 <li>
 Advanced knowledge of Sales Operations, Technology used in Digital sales
 </li>
 <li>
 Strong leadership driving Sales, Customer Success and Subscription management.
 </li>
 <li>
 Proven ability to effectively manage people effectively, hire and train, coach new sales team members.
 </li>
 <li>
 Proven ability to develop, communicate and present to upper management on new ideas, proposals and feedback to move the business forward.
 
 
 
 </li>
 </ul>
 What You Can Expect
 
 
 <ul>
 <li>
 Supportive of your career and professional development
 </li>
 <li>
 An inclusive culture and community minded organization where giving back is encouraged
 </li>
 <li>
 A global team of curious lifelong learners guided by our company values
 </li>
 <li>
 Ask us about our paid time off (PTO) and wellness and healthcare benefits
 </li>
 <li>
 And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
 
 
 
 </li>
 </ul>
 Visit https://mybenefits.ttec.com for more information.
 
 
 
 About TTEC
 
 
 
 Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
 
 
</div>

Senior Sales Operations Manager

talabat

<div>
 
 About Instashop
 
 
 
 instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.
 
 
 With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey.
 
 
 
 Job Description
 
 
 
 
 About the role:
 
 
 
 As a Senior Customer Service Coordinator you will be responsible for managing the customer&rsquo;s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.
 
 
 
 Day-to-Day Responsibilities
 
 
 
 <ul>
 <li>
 Handling calls and messages from customers, partners, and prospects from our inbound channel
 </li>
 <li>
 Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely
 </li>
 <li>
 Act as a role model and mentor to the Associates and Coordinators
 </li>
 <li>
 Responsible for floor support, supporting the team-leader in assisting the team with complex situations
 </li>
 <li>
 Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders
 </li>
 <li>
 Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction
 </li>
 <li>
 Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment
 </li>
 <li>
 Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable
 </li>
 <li>
 Staying up-to-date on company policies and procedures to provide accurate information to customers
 </li>
 <li>
 Participating in initiatives designed to improve customer satisfaction and business performance
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; bachelor's degree preferred.
 </li>
 <li>
 Minimum 3+ years of experience in customer service or call center roles
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Ability to multitask and handle high call volumes
 </li>
 <li>
 Effective time management &amp; organizational skills
 </li>
 <li>
 Exceptional interpersonal and problem-solving skills
 </li>
 <li>
 Flexible schedule and open to work on a rotational shift basis, including weekends
 </li>
 <li>
 Genuine care and concern for customer concerns and satisfaction
 </li>
 <li>
 Strong communication skills in English, both verbal and written
 </li>
 </ul>
</div>

Customer Service Advisor (instashop)

Procter & Gamble

<div>
 
 Job Location
 
 
 
 CAIRO BUSINESS OFFICE
 
 
 
 Job Description
 
 
 
 Are you interested in a Supply Chain career in P&amp;G?
 
 
 The Supply Chain Analyst has the analytical overview of the import lanes into Europe. The analyst will use global standard work processes and solutions for the activation of cross-customs border lanes, zooming in into the logistic aspects of such a lane to support the configuration of the relevant systems and sourcing the relevant services for the lane.
 
 
 In addition, the analyst will use the available sources of information and systems to understand Service parameters, carrier performance, carrier contract adherence, supporting the I Trade Governance team to pro-actively address potential related issues that would impact the business results. He/ she will assist the Lane Managers on report analysis, issue resolutions, and auditing processes.
 
 
 If this sounds exciting to you, read on!
 
 
 
 How Success Looks Like
 
 
 
 Success in the role will require you to help drive business results in the region by combining supply chain knowledge, strong compliance mindset, problem solving, analytical thinking, and good communication &amp; collaboration skills to support in delivering Service, Cash &amp; Cost targets.
 
 
 
 WHAT YOU WILL BE DOING?
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Execute the supply planning process of inventory planning, requirements planning, production planning, and material planning
 </li>
 <li>
 Develop and maintain finished goods inventory targets by SKU based on service level objectives, forecast error, and replenishment lead times
 </li>
 <li>
 Deliver KPIs such as customer fill rate, Inventories and cost targets
 </li>
 <li>
 Key interface between Stock replenishment, operations, and logistics
 </li>
 <li>
 Identify, resolve and escalate supply chain situation/risk like manufacturing performance, material shortage or demand surge
 </li>
 <li>
 Manage projects that impact the supply chain, such as new product launches or capacity expansions
 </li>
 <li>
 Participate in cross-functional teams to develop and implement continuous improvement initiatives
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 
 What makes you the right fit:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree holder with max. 0-3 years of relevant experience &ndash; Excluding Engineering, Actuarial Sciences, Computer Science, Data Science, Mathematics (Statistics &amp; Data Analysis)
 </li>
 <li>
 Legally eligible to work in Egypt
 </li>
 <li>
 Good analytical and problem-solving skills.
 </li>
 <li>
 Having Highly developed interpersonal skills like communication and presentation skills.
 </li>
 <li>
 Proficiency with Microsoft office tool suite (Excel, Word and Power point)
 </li>
 <li>
 Must Demonstrate ability to communicate professionally in English, both written and orally, to wide variety of audiences
 </li>
 <li>
 Effective working in a matrix organization and multi-level stakeholder management
 </li>
 <li>
 Excellent problem-solving and analytical skills &ndash; and able to understand and interpret data.
 </li>
 <li>
 Having programming/IT basic Knowledge
 </li>
 <li>
 Having Supply chain knowledge.
 
 
 </li>
 </ul>
 
 ABOUT US
 
 
 
 We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Neurobion, Sangobion, Vicks, Always&reg;, Ariel&reg;, Gillette&reg;, Head &amp; Shoulders&reg;, Herbal Essences&reg;, Oral-B&reg;, Pampers&reg;, Pantene&reg;, Tampax&reg; and more. Our community includes operations in approximately 70 countries worldwide.
 
 
 Visit http://www.pg.com to know more.
 
 
 We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.
 
 
 
 Job Schedule
 
 
 
 Full time
 
 
 
 Job Number
 
 
 
 R000147313
 
 
 
 Job Segmentation
 
 
 
 Entry Level
</div>

Supply Chain Analyst

<div>
 
 About Us
 
 
 
 Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.
 
 
 As a
 
 Senior Commissioning Engineer (Turbine Island)
 
 you will be responsible to provide technical input support and guidance on a nuclear project, having direct interface with the Customer and within Worley team.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Support the review and evaluation of as-built documentation and engineering studies documentation related to Turbine Island mechanical systems.
 </li>
 <li>
 Participates in the review and execution of methodologies, commissioning procedures and schedules for Turbine Island mechanical systems, ensuring readiness for operational handover.
 </li>
 <li>
 Supports the development, review and validation of commissioning, operating and maintenance procedures.
 </li>
 <li>
 Attends project meetings on Commissioning issues, participates in the work of relevant commissioning working groups for the Customer.
 </li>
 <li>
 Coordinates with commissioning and engineering teams to resolve technical issues arising during system start-up and performance testing.
 </li>
 <li>
 Verifies that system functionality, safety interlocks, and operational parameters meet design intent and regulatory requirements.
 </li>
 <li>
 Provides engineering support during initial operation phases, including troubleshooting and optimization of Turbine Island systems.
 </li>
 <li>
 Reviews and validates commissioning records, test reports, and system acceptance documentation for completeness and compliance.
 </li>
 <li>
 Review training materials and training records specific to Turbine Island design, operation, and engineering principles.
 
 
 </li>
 </ul>
 
 Experience And Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required (Master&rsquo;s degree beneficial) in mechanical engineering, specializing in Power Generation and Energy.
 </li>
 <li>
 Strong technical skills; 8+ years of experience in mechanical engineering in nuclear power plant development.
 </li>
 <li>
 Experience in commissioning nuclear power plants is required.
 </li>
 <li>
 Knowledge of water properties (working with the I-S and derivative T-S diagram), thermodynamic, thermohydraulic and hydrodynamic.
 </li>
 <li>
 Knowledge of vessels operating under pressure and vacuum, rotating equipment (pumps, fans and compressors), valves, heat exchanger installations and associated equipment, fittings and pipelines.
 </li>
 <li>
 Familiarity with design, manufacturing, testing and operational codes and standards for systems under pressure and ventilation.
 </li>
 <li>
 Familiarity with principles and means of measurement and control of thermohydraulic processes.
 </li>
 <li>
 2D and 3D CAD, CAM, Flow Analysis, Piping Stress Analysis, Finite Element programs software experience is beneficial.
 
 
 </li>
 </ul>
 
 Special Job Requirements
 
 
 
 <ul>
 <li>
 Ability to analyze, communicate, influence and persuade.
 </li>
 <li>
 Strong written and verbal communication skills in English are essential; understanding of Russian and/or Arabic is a plus.
 </li>
 <li>
 Proactive team player, proven to be effective in a multi-cultural environment.
 </li>
 <li>
 Ability to analyze, communicate, influence and persuade.
 </li>
 <li>
 Strong written and verbal communication skills in English are essential; understanding of Russian and/or Arabic is a plus.
 </li>
 <li>
 Proactive team player, proven to be effective in a multi-cultural environment.
 
 
 </li>
 </ul>
 
 Moving forward together
 
 
 
 We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.
 
 
 And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.
 
 
 And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.
</div>

Senior Commissioning Engineer (Turbine Island)

Coca-Cola HBC

<div>
 
 
 Department:
 
 Data Insights &amp; Automation, Digital &amp; Technology Platform Services.
 
 
 
 Location:
 
 Cairo, Egypt.
 
 
 
 
 
 
 
 
 We are looking for a
 
 Product Analyst
 
 to join our Analytics Products Engineering team and support the evolution of
 
 RGM &amp; Finance products
 
 within a portfolio of core AI powered solutions across the Commercial and Finance streams.
 
 
 
 
 
 RGM &amp; Finance products are AI powered decision engines that transform complex commercial and financial data into actionable insights to drive profitable growth. The Promo Advanced Analytics Tool (PAAT) enables deep post event analysis to evaluate promotional effectiveness and ROI, while within the Revenue Growth Management stream, the OBPPC product supports commercial strategy and Pricing Copilot focuses on pricing optimization, enabling more responsive, data driven decisions aligned with market dynamics.
 
 
 
 
 
 In the Finance stream, AI powered analytics transform financial, tax related and contractual data into trusted insights. This includes solutions that support corporate audits through automated validation of CDE contracts, the Tax Management Fees tool that strengthens tax governance by simplifying and digitizing general management fees processes and supporting activities collection for general management fees process, and the Finance A&amp;I Channel Profitability Ecosystem, which integrates financial internal and external data into actionable plans&mdash;enabling disciplined, scalable execution across markets.
 
 
 
 
 
 Within this context, the Product Analyst plays a critical role in turning product vision and design into execution-ready delivery &mdash; ensuring clarity, consistency, and quality across requirements, solution design, and implementation.
 
 
 
 
 
 This role sits at the heart of the product team, working closely with Product Management, Design, Data Science, and Engineering to drive high-quality, scalable, and impactful solutions.
 
 
 
 
 
 
 
 
 
 YOUR KEY RESPONSIBILITIES:
 
 
 
 &bull; Translate design inputs, user journeys, and business needs into clear functional specifications and structured requirements
 
 
 &bull; Support the Product Manager in shaping features, user stories, and acceptance criteria
 
 
 &bull; Ensure requirements are complete, consistent, and aligned with product objectives
 
 
 &bull; Act as the bridge between design intent and technical implementation
 
 
 &bull; Work closely with Data Science teams to define expected outputs, assumptions, and interpretation logic
 
 
 &bull; Validate analytical and AI outputs against business expectations and use cases
 
 
 &bull; Monitor product usage and operations, identifying improvement opportunities
 
 
 &bull; Shape solution designs together with the Product Manager, Architect, and engineering teams.
 
 
 &bull; Define and maintain high‑quality backlog items (Epics, Features, User Stories) and support sprint planning.
 
 
 &bull; Participate in estimation sessions and contribute to effort sizing with engineering team.
 
 
 &bull; Support validation of end-to-end scenarios and product behavior
 
 
 &bull; Identify gaps, inconsistencies, and improvement areas proactively
 
 
 &bull; Partner with engineering, data, and governance teams to align end‑to‑end product delivery.
 
 
 &bull; Maintain documentation (Wikis, flow diagrams, functional specs, Product Changelog).
 
 
 &bull; Identify improvement opportunities based on data, feedback, and performance trends.
 
 
 &bull; Support release readiness, testing validation, and operational handover.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 &bull; Bachelor's degree in Information Technology, Computer Science, or related field.
 
 
 &bull; 3&ndash;5 years of experience in a Product Analyst, Business Analyst, or similar role within digital or data-driven environments
 
 
 &bull; Strong grasp of Agile / SAFe and experience working in cross-functional product teams
 
 
 &bull; Can translate designs and business needs into clear, structured, and testable product specifications
 
 
 &bull; Communicate effectively and manage stakeholders with confidence
 
 
 &bull; Confident in working closely with Product Managers, Designers, Data Scientists, and Engineers
 
 
 &bull; Think analytically, enjoy solving problems, and pay strong attention to detail
 
 
 &bull; Comfortable with ambiguity and can adapt quickly in fast-paced, AI-driven environments
 
 
 &bull; Tech-savvy, curious, and proactive in exploring new tools and approaches
 
 
 &bull; Experience in FMCG, Commercial and Finance domains
 
 
 &bull; Familiar with Python, SQL, and general data concepts
 
 
 &bull; Have exposure to Azure, Databricks, PBI, AI/ML, or data-intensive products
 
 
 &bull; Excellent problem-solving and debugging skills.
 
 
 &bull; Excellent spoken and written English
 
 
 &bull; Communication, organizational and analytical skills
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
</div>

Product Analyst - Revenue Growth Management & AI

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