business development manager Jobs in Cairo

business development manager

customer service representative Jobs in Cairo

customer service representative

customer service specialist Jobs in Cairo

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customer success manager i

Nexus Analytica

<h2>Purpose of the Role</h2>The Client Delivery Manager is the single point of accountability for the delivery of a major enterprise software platform to a large utility client. The role owns the client relationship day-to-day, drives contractual milestones through to formal acceptance, and protects both the delivery schedule and the commercial terms of the contract.This is a governance and relationship role, not an engineering one. The postholder works in partnership with CTO and  with a Product Manager who owns scope definition, and with Business Development Director who owns the commercial relationship above the project.<h2>Key Responsibilities</h2><h2>Client Relationship</h2><ul><li>Act as the client's primary point of contact for all delivery matters.</li><li>Run the weekly status meeting and issue the written status report and action log.</li><li>Maintain and actively manage the client stakeholder map — control centre engineers, IT, procurement, and the executive sponsor.</li><li>Escalate early and in writing. No issue should reach the company first from the client's side.</li></ul><h2>Delivery Governance</h2><ul><li>Own the master schedule and drive it against contractual milestones.</li><li>Maintain the RAID log (risks, assumptions, issues, dependencies) and review it weekly with the delivery team.</li><li>Coordinate FAT, SAT, UAT, training, and go-live readiness in partnership with the Technical Delivery Lead.</li><li>Chair the bi-weekly steering committee with both executive sponsors.</li></ul><h2>Commercial Protection</h2><ul><li>Drive milestone acceptance sign-offs, which are the contractual triggers for invoicing.</li><li>Enforce change control: no scope moves without a documented, priced, and signed change request.</li><li>Flag margin risk, schedule slippage, and dependency failures to the Delivery Director before they translate into cost.</li><li>Support Business Development on change order pricing and expansion opportunities.</li></ul><h2>Internal Coordination</h2><ul><li>Translate client requirements and complaints into work the engineering team can consume.</li><li>Interface with the Product Manager on scope definition and backlog priority, protecting the product roadmap from unmanaged client-specific demands.</li><li>Direct the Project Coordinator on documentation, minutes, trackers, and the invoicing pack.</li><li>Shield the engineering team from unmanaged client interruption.</li></ul><h2>Post Go-Live</h2><ul><li>Transition the account into support and SLA governance.</li><li>Identify follow-on work and hand qualified opportunities to Business Development.</li></ul> <h2>Requirements</h2><h2>Essential</h2><ul><li>Bachelor's degree in engineering, computer science, or a related field.</li><li>Seven or more years in delivery or project management of enterprise software for large organisations.</li><li>Demonstrated experience delivering to Egyptian utility, government, or state-owned clients — including procurement culture, approval chains, and formal correspondence.</li><li>Track record of owning contractual milestones through to client acceptance and payment.</li><li>Strong technical literacy: able to read architecture diagrams, interrogate estimates, and recognise when an engineering explanation does not hold.</li><li>Fluent Arabic and English, including formal written reporting (French or German is a plus).</li></ul><h2>Desirable</h2><ul><li>Exposure to SCADA, EMS, ADMS, or OT environments in any capacity.</li><li>Familiarity with utility control centre operations.</li><li>PMP, PRINCE2, or an equivalent project management qualification.</li><li>Prior experience working with transmission or distribution utilities.</li></ul><h2>Attributes</h2><ul><li>Comfortable being the person who says no to the client.</li><li>Writes clearly and often — the paper trail is part of the job.</li><li>Curious about the technical domain without wanting to do the technical work.</li></ul> <h2>Success Measures — First 12 Months</h2><ul><li>Milestone acceptance sign-offs obtained on or ahead of contractual dates.</li><li>Collections achieved against invoiced milestones.</li><li>Zero unpriced scope delivered.</li><li>Client escalations resolved at project level rather than escalated to executive level.</li><li>Steering committee cadence maintained without slippage.</li></ul> <h2> </h2>

Client Delivery Manager - NexusGRID

Concentrix

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at New Cairo site!
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 
 
 Location: New Cairo, Egypt
 
 
 
 
 
 
 
 
 Responsibilities:
 
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 Communicate with customers via phone.
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 Provide knowledgeable answers to questions about product, pricing and availability
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 Work with internal departments to meet customer's needs
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 </ul>
 
 
 
 
 
 
 
 Qualifications:
 
 <ul>
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 Fluent in English (B2 - C1).
 </li>
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 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
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 Ability to multi-task, organize, and prioritize work.
 </li>
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 Flexible with rotational shifts including night and overnight shifts.
 </li>
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 Ready to start Immediately
 </li>
 </ul>
 
 
 
 
 Benefits:
 
 <ul>
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 Attractive salary packages.
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 Unlimited sales bonuses.
 </li>
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 Transportation provided (Door to door for ladies through night and overnight shifts)
 </li>
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 Social &amp; medical insurance
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 Paid training
 </li>
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 Opportunity to get promoted after 6 months.
 </li>
 </ul>
</div>

Customer Service Specialist

CRIF Egypt (Dun & Bradstreet)

<div>
 
 
 
 Company:
 
 CRIF Egypt
 
 
 
 CRIF is a global company Established in 1988 in Bologna (Italy), and has an international presence, operating over four continents (Europe, America, Africa, and Asia). CRIF is a market leader in the field of Business Information and corporate credit ratings, which supports financial institutions, corporates, and consumers to build their professional buying, selling, investments, and credit decisions based on updated and enhanced due diligence information.
 
 
 
 
 Job Description:
 
 Business Development Manager &ldquo;Sole Contributor&rdquo;
 
 
 
 
 
 Sales Territory-
 
 
 Egypt
 
 
 
 
 Location:
 
 
 Egypt
 
 
 As a Business Development Manager, you will be responsible for acquiring new business to build a sustainable and growing client portfolio in Egypt Markets to achieve assigned sales targets. The job holder will be permanently stationed in the Egypt office.
 
 
 
 
 Responsibilities:
 
 
 
 
 Engage directly with Banks, Financial Institutions, Government Entities, and corporates to establish and develop relationships with new prospective clients.
 
 
 Achieve the assigned sales targets through new business opportunities and reaching targeted revenues
 
 
 Autonomously run sales activities and plan customer meetings.
 
 
 Maintain and develop relationships with the on-boarded clients while presenting a superior level of customer experience and feedback.
 
 
 
 
 Minimum Qualification and Experience:
 
 
 
 
 Bachelor&rsquo;s Degree
 
 
 3 to 5 years of experience in B2B Sales
 
 
 Proven success records of accomplishment.
 
 
 Excellent communication and presentation skills
 
 
 Must hold work experience in Egypt
 
 
 
 
 Competency Requirement:
 
 
 
 
 Excellent sales and negotiation skills
 
 
 Initiation and innovation spirit, self-driven, and enthusiastic.
 
 
 Excellent communication skills in both Arabic and English Languages.
 
 
 Good planning and organization skills
 
 
 Networking and data building skills
 
</div>

Business Development Manager

TCL Electronics MEABG

<div>
 
 
 Brief Introduction of TCL &amp; MEABG
 
 
 
 
 TCL
 
 , since its foundation in 1981, has grown into a global enterprise with preliminary international competitiveness. TCL Industries focuses on the home and commercial appliances, provides users with products and services for intelligent and healthy life, further deepens the transformation from the top global home appliance company to a global leading intelligent technology company, and sets out the aim of over RMB 250 billion revenues by 2026. Businesses of TCL Industries mainly include intelligent screen, home appliance, mobile phone, intelligent commercial display, home Internet, AI x IoT service platform, innovation, etc.
 
 
 Why TCL?
 
 <ul>
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 Join a global leader in consumer electronics and technology innovation.
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 Work in a dynamic, fast-paced environment with opportunities for growth and development.
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 Competitive salary, benefits, and a flexible working culture.
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 Collaborative team atmosphere with a focus on innovation and impact.
 </li>
 </ul>
 
 TCL adheres to the talent-driven strategy, and we look forward to your joining and taking your responsibilities to take our brand experience to the next level!
 
 
 
 
 
 
 Mid-East &amp; Africa Business Group (MEABG)
 
 
 
 Driving TCL's expansion across the Middle East and Africa, we're building an AI x IoT ecosystem around our smart display solutions and home appliance portfolio (air conditioners, refrigerators, washers), as well as smart devices. Our mission is to become the region's leading smart home solutions provider. MEABG employs 400+ professionals across nationalities. Operations span the Middle East and Africa through 5 subsidiaries: Pakistan, UAE (Dubai), Turkey, South Africa, and Morocco, as well as 4 regions: East Africa, North Africa, West Africa, Saudi Arabia
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 
 Warehouse management
 
 </li>
 </ul>
 
 i, Supervise the warehouse supplier to implement warehouse operating standards, supervise daily operations including receiving, picking, packing and delivery, inbound and outbound process, strictly verify the quantity, specifications, and appearance of goods, and eliminate issues such as wrong shipment, missing shipment, and overshipment.
 
 
 ii,Monitor warehouse layout, storage, safety, fire prevention and site hygiene. Organize warehouse supplier for regular inventory checks, analyze inventory discrepancies and implement corrective actions.
 
 
 iii,Manage warehouse suppliers, regularly hold meetings with logistics suppliers to review KPI performance, summarize actual operations, optimize operational processes, propose improvement directions and requirement, and ensure closed-loop implementation.
 
 <ul>
 <li>
 
 Order processing and follow-up
 
 </li>
 </ul>
 
 i, Receive and verify customer orders, check product specifications, quantity, price, delivery date and address. Book delivery window with customer basing on the stock available information;
 
 
 ii, Issue shipping instructions to logistics and warehouse suppliers. Track the entire delivery process, including shipping and logistics progress, verify customer order receipt; Handle order changes, delivery delays, goods discrepancy, cargo damage, returns and exchanges. and customer complaints. Follow up issues until fully resolved.
 
 
 iii, Synchronize order status to customers and sales representatives;
 
 
 iv, Maintain the order information into the system and Complete the order process in the system to ensure timely completion of each node in the process.
 
 <ul>
 <li>
 
 Logistics control
 
 </li>
 </ul>
 
 i, Arrange local distribution and goods transfer, control logistics cost and delivery lead time. Plan transportation capacity reasonably, and control logistics timeliness and transportation costs.
 
 
 ii, Resolve issues such as cargo damage, shortage, delivery delay. Manage reverse logistics including returns, repairs and re-shipment.
 
 
 iii,Manage logistics suppliers, regularly hold meetings with them to review KPI performance, summarize actual operations, propose improvement directions, and ensure closed-loop implementation.
 
 
 iv, Maintain good communication with logistics partners and customers. Ensure full compliance with domestic trade and labor regulations. And timely update local policy, logistics market and warehouse operation
 
 <ul>
 <li>
 
 Follow up on warehouse and logistics fee reconciliation
 
 </li>
 </ul>
 
 Complete monthly/per order reconciliation of transactions, require suppliers to provide reconciliation details and invoices, verify reconciliation statements to ensure accuracy, and request payment process follow-up for payment.
 
 <ul>
 <li>
 
 Data statistics and reports
 
 </li>
 </ul>
 
 Establish order ledger, inventory ledger, warehouse fee and logistics cost ledger, and collect data on order quantity, delivery time, customer performance, etc. Regularly prepare reports and submit them to local management and domestic headquarters.
 
</div>

Supply Chain Supervisor– Egypt

<div>
 
 Advisor I, Customer Service,
 
 
 This position provides customer service support and resolution of routine problems regarding client's products or services via chat &amp; email channels and inbound calls.
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 </ul>
</div>

Customer Service Specialist - Chat & Email

<div>
 
 Are you a customer service rockstar with a passion for the financial industry?
 
 
 Do you thrive in fast-paced environments and take pride in exceeding expectations? If so, then we want you on our team!
 
 
 
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Fluent English speakers (B2-C1)
 </li>
 <li>
 Ready to start immediately
 </li>
 <li>
 Flexible with night and overnight shifts
 </li>
 </ul>
 
 
 Benefits
 
 
 <ul>
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 Attractive salary Packages
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 Social and medical insurance up to 500K
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 Transportation provided (door to door for ladies through night shifts)
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 Attractive career path with the opportunity to be promoted after 6 months
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 Paid training
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 Free Online Courses
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 </ul>
</div>

Customer Service Representative - Banking

Nozomi Networks

<div>
 
 Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.
 
 
 We defend some of the world&rsquo;s largest organizations and critical infrastructure in more than 68 countries and we&rsquo;re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.
 
 
 
 As we expand our product portfolio and global presence, our Sales department is hiring an Account Manager. Whether our clients need fast product enhancements, onsite engineering support, or rapid deployment across continents, we deliver. We accelerate digital transformation by providing exceptional network visibility, threat detection and operational insight for OT and IoT environments.
 
 
 &nbsp;
 
 
 
 
 As the Account Manager, you will be entrusted with building and owning strong relationships with partners,&nbsp;prospects&nbsp;and customers in the&nbsp;
 
 
 region whilst evangelizing our value proposition with various stakeholders.&nbsp;Ultimately, you&nbsp;will&nbsp;be responsible for&nbsp;building high growth and repeatable business in your territory.
 
 
 &nbsp;
 
 
 
 
 This is an amazing opportunity for an up and coming sales professional who has a history of taking complete command of their territory and their responsibilities and whom want to make an impact on building the next great company. Leveraging partners to drive growth, you will also work with a Regional Sales Director, Systems Engineering, Customer Success, Product Management, Professional Services, Support, and Finance teams to open and close your deals.
 
 
 &nbsp;
 
 
 
 
 
 *This role will be covering Africa and the Levant region.&nbsp;
 
 
 
 
 
 We are looking for someone with solid proven experience in Cybersecurity Sales, who has high energy. Someone who is comfortable multitasking from prospecting through the Customer Lifecycle and generates a high volume of transactions on a monthly/quarterly basis. If this sounds like you, read on.
 
 
 &nbsp;
 
 
 
 
 
 In this role, you will:
 
 
 
 &nbsp;
 
 
 <ul>
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 Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
 
 
 &nbsp;
 
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 Focus on new&nbsp;logo&nbsp;and new business development&nbsp;leveraging&nbsp;your network and qualifying leads for companies across multiple vertical markets in the territory to which you are assigned.
 
 </li>
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 Deliver successfully on quota targets.
 </li>
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 Build a strong pipeline of opportunities in your region from both new logo and expansion within the existing customer base.
 </li>
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 Provide accurate forecasting of quarterly bookings and business plan.
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 Develop relationships with key stakeholders, evangelize value proposition and win renewable business.
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 Offer a white-glove experience to customers. Be a trusted advisor for prospects and customers about the problem areas we solve. Develop expert-level knowledge of our value proposition.
 </li>
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 Meticulously orchestrate all customer activities and engagements, involving the Channel, Systems Engineering, Product Management, Customer Support, and Finance.
 </li>
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 Promptly share all customer information with internal teams using our CRM tools (SalesForce)
 </li>
 <li>
 Collaborate with Marketing for events.
 </li>
 <li>
 Secure key reference accounts in relevant verticals.
 
 &nbsp;
 
 </li>
 </ul>
 
 
 
 To be successful in this opportunity, you will have:
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 2+ years of proven experience within a vendor environment
 
 
 &nbsp;
 
 </li>
 <li>
 
 Hunter-mindset, with the ability to self-prospect and&nbsp;a go-getter&nbsp;personality
 
 </li>
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 Proven record of consistent, quarterly over-achievement
 </li>
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 Experience in selling Network Security products, and comfortable working in early-stage growth companies
 </li>
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 Understanding of selling SaaS in a subscription model with ACV targets
 </li>
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 Experience working with customers in the
 
 
 
 Africa and the Levant regions
 
 </li>
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 Direct Sales experience, ideally selling to industrial automation, industrial controls, and/or industrial security customers
 </li>
 <li>
 Knowledge of information security principles
 
 
 
 and networking technologies
 
 </li>
 <li>
 A background in OT/IoT with an industrial focus (Oil &amp; Gas, Utility, Manufacturing, etc.) is a plus
 </li>
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 Ability to navigate a customer, contacts and their decision-making processes
 </li>
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 Experience establishing and fostering strong Channel Partner relationships.
 </li>
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 High integrity and adept at the consultative approach of winning customer trust and selling value.
 </li>
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 Sales savvy with good communication, presentation, problem solving and persuasion skills
 </li>
 <li>
 Fluent in written and spoken English
 
 and Arabic
 
 </li>
 <li>
 A valid passport is required for travel
 
 &nbsp;
 
 </li>
 </ul>
 
 
 
 Core Competencies
 
 
 
 <ul>
 <li>
 
 Active Listening &amp; Communication
 
 </li>
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 Consultative Selling &amp; Needs Discovery
 </li>
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 Drive for Results
 </li>
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 Emotional Intelligence &amp; Empathy
 </li>
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 Objection Handling, Influencing &amp; Negotiation
 </li>
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 Planning &amp; Organizing
 </li>
 <li>
 Prospecting &amp; Lead Generation
 </li>
 <li>
 Sales Process &amp; Pipeline Management
 </li>
 <li>
 Teamwork, Collaboration &amp; Cultural Alignment
 
 &nbsp;
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Who we are and what we stand for:
 
 
 
 Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We&rsquo;re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents.&nbsp;If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.
 
 
 Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.
 
 
 
 Our Global Benefits
 
 
 
 All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:
 
 <ul>
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 Health &amp; Wellness
 </li>
 <li>
 Financial
 </li>
 <li>
 Work-Life Balance
 </li>
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 Unparalleled Flexible Time-Off
 </li>
 </ul>
 
 
 Need to know information
 
 
 
 Successful candidates will be subjected to background verification checks.
 
 
 
 Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website here.
 
 
 
 
 If you would like to know more about our Privacy Policy, please click here. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.
 
 
</div>

Account Manager, UAE

Explore 119+ Customer success manager i in Cairo this August. Find roles across top companies and apply now to boost your career.