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customer success manager

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Client Success Manager 1:
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
 </li>
 <li>
 Create quotes and orders flawlessly.
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Quote delivery
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Order placement
 </li>
 <li>
 Continuously monitor open orders and expedite where needed
 </li>
 <li>
 Provide comprehensive and timely communication to customers and Sales
 </li>
 <li>
 Relationship Building &ndash; Develop solid relationships with Zones customers.
 </li>
 <li>
 Interact with customers on a daily basis.
 </li>
 <li>
 Establish relationships with multiple people in multiple departments
 </li>
 <li>
 Constantly communicate outstanding orders, constraints and alternatives.
 </li>
 <li>
 Coordinate and encourage Zones team member interactions with accounts
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Provide proactive action to provide 5 star service.
 </li>
 <li>
 Have a complete understanding of the Zones Service Catalog
 </li>
 <li>
 Be the first and primary line of contact on all customer issues and concerns
 </li>
 <li>
 Engage Sales to coordinate communication of service and needs.
 </li>
 <li>
 Ensure that timely and impactful reporting is provided to the customer
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Ensure custom catalog maintenance on Zones Connect
 </li>
 <li>
 Process project worksheets for inventory allocations
 </li>
 <li>
 Monitor and coordinate inventory management activities. (Hardware)
 </li>
 <li>
 Monitor and provide support activities on Customer contracts (Software)
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 Actively participate in pipeline growth and maintenance activities
 </li>
 <li>
 Uncover future needs through constant value driven interactions.
 </li>
 <li>
 Understand account dynamics and look for ways to increase profitability
 </li>
 <li>
 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
 </li>
 <li>
 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Experience in Enterprise level sales
 </li>
 <li>
 Strong customer service skills and commitment to meet or exceed customer requirements
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to work in a fast-paced environment and meet aggressive deadlines
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to negotiate, influence, and persuade
 </li>
 <li>
 Analytical with excellent problem-solving skill
 </li>
 <li>
 Ability to work with little or no supervision
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 8:00 PM to 5:00 AM (Pk time)
 
 
</div>

Client Success Manager – 1

Zones

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
What you&rsquo;ll do as the Client Success Manager 1:
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.<ul><li>
Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner</li><li>
Create quotes and orders flawlessly.</li><li>
Meet or exceed customer/contract SLAs on Quote delivery</li><li>
Meet or exceed customer/contract SLAs on Order placement</li><li>
Continuously monitor open orders and expedite where needed</li><li>
Provide comprehensive and timely communication to customers and Sales</li><li>
Relationship Building &ndash; Develop solid relationships with Zones customers.</li><li>
Interact with customers on a daily basis.</li><li>
Establish relationships with multiple people in multiple departments</li><li>
Constantly communicate outstanding orders, constraints and alternatives.</li><li>
Coordinate and encourage Zones team member interactions with accounts</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Provide proactive action to provide 5 star service.</li><li>
Have a complete understanding of the Zones Service Catalog</li><li>
Be the first and primary line of contact on all customer issues and concerns</li><li>
Engage Sales to coordinate communication of service and needs.</li><li>
Ensure that timely and impactful reporting is provided to the customer</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Ensure custom catalog maintenance on Zones Connect</li><li>
Process project worksheets for inventory allocations</li><li>
Monitor and coordinate inventory management activities. (Hardware)</li><li>
Monitor and provide support activities on Customer contracts (Software)</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
Actively participate in pipeline growth and maintenance activities</li><li>
Uncover future needs through constant value driven interactions.</li><li>
Understand account dynamics and look for ways to increase profitability</li><li>
Understand Zones automation capabilities and look for opportunities to provide those services to customers.</li><li>
Coordinate with PMO or Enterprise Operations on new customer roll outs</li></ul>
What you will bring to the team:<ul><li>
Experience in Enterprise level sales</li><li>
Strong customer service skills and commitment to meet or exceed customer requirements</li><li>
Excellent organization skills and process expertise</li><li>
Ability to work in a fast-paced environment and meet aggressive deadlines</li><li>
Excellent verbal and written communication skills</li><li>
Ability to negotiate, influence, and persuade</li><li>
Analytical with excellent problem-solving skill</li><li>
Ability to work with little or no supervision</li></ul>
 Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job timings: 8:00 PM to 5:00 AM (Pk time)
#LI-UQ1</div>

Computer Marketing Company (CMC)

<div>
 
 
 Job Title:
 
 Enterprise Account Manager - Sales &amp; Customer Success
 
 
 
 Location:
 
 Islamabad
 
 
 
 Experience:
 
 Minimum 5 years in enterprise IT sales, key account management, or customer success with a strong enterprise focus.
 
 
 
 Technologies:
 
 Enterprise IT solutions including advanced infrastructure, data centre solutions, cloud-managed services, virtualization, networking, and security technologies &mdash; aligned with
 
 CMC
 
 &rsquo;s technology portfolio and partner ecosystem such as
 
 HP, Dell, Cisco, Huawei, VMware
 
 , and similar platforms
 
 
 
 Education/Certifications:
 
 Bachelor&rsquo;s degree in Business, IT, Computer Science, or a related field; relevant enterprise sales and solution certifications.
 
 
 
 Salary:
 
 Competitive package based on experience.
 
 
 
 About the Company:
 
 
 
 Computer Marketing Company
 
 (CMC)
 
 has been a trusted leader in Pakistan&rsquo;s ICT industry since 1984, delivering cutting-edge enterprise IT infrastructure solutions and services to a growing portfolio of public and private sector clients. With deep technical expertise, strong partnerships with global technology leaders, and a commitment to customer satisfaction, CMC helps organizations design, deploy, and maintain robust, future-ready IT environments that fuel business transformation.
 
 
 
 About the Role:
 
 
 
 As an Enterprise Account Manager &ndash; Sales &amp; Customer Success, you will be responsible for owning the full lifecycle of strategic enterprise client engagements at CMC. This hybrid role blends sales, key account management, business development, and customer success &mdash; driving revenue, ensuring client satisfaction, and strengthening long-term relationships. You will collaborate across pre-sales, technical delivery, and post-sales teams to deliver tailored solutions, achieve growth targets, and sustain high levels of client trust and retention.
 
 
 
 Job Summary / Objective:
 
 
 
 You will contribute to expanding CMC&rsquo;s enterprise footprint by identifying and closing new business opportunities, managing key strategic accounts, and ensuring seamless post-sales customer engagement. Your role is integral to driving account growth, maintaining healthy pipelines, coordinating solution delivery, and ensuring clients realize maximum value from CMC&rsquo;s technology offerings.
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Sales &amp; Business Development:
 
 
 
 You will identify and pursue new business opportunities within assigned enterprise accounts and targeted markets, leveraging
 
 CMC&rsquo;s
 
 extensive technology partnerships and solution suite. You will collaborate with pre-sales and sales teams to propose tailored IT solutions, maintain a healthy pipeline of qualified prospects and opportunities, and negotiate deals to support contract closure and achieve revenue targets.
 
 
 
 2. Key Account Management &amp; Customer Retention:
 
 
 
 You will serve as the primary point of contact for strategic enterprise accounts, understanding client objectives and technology needs. You will conduct regular business reviews to showcase value delivery and identify growth opportunities, monitor account health and solution adoption, and coordinate resolution of customer needs through cross-functional teams. You will foster strong, long-term relationships to drive upsell, cross-sell, and repeat business.
 
 
 
 3. Collaboration &amp; Delivery Oversight:
 
 
 
 You will work closely with pre-sales engineers, technical teams, and post-sales delivery teams to ensure seamless execution of solutions. Acting as a bridge between client requirements and internal execution, you will facilitate cross-functional collaboration to address client issues and ensure smooth delivery and implementation of services.
 
 
 
 4. Performance &amp; Reporting:
 
 
 
 You will track revenue generation, upsell, and cross-sell opportunities within your accounts, and provide regular reporting on account status, pipeline development, and growth initiatives to senior leadership, enabling informed decision-making and strategic planning.
 
 
 
 Required Skills &amp; Experience:
 
 
 <ul>
 <li>
 Broad knowledge of enterprise IT infrastructure, system integration, enterprise solution selling, and customer success principles
 </li>
 <li>
 Proven track record in managing strategic accounts and driving business development and revenue growth
 </li>
 <li>
 Experience collaborating with pre-sales, technical, and post-sales teams on enterprise solution delivery
 </li>
 <li>
 Strong communication, negotiation, and relationship management skills
 </li>
 <li>
 Ability to interpret client needs and align them with the right technology solutions
 </li>
 <li>
 Working knowledge of public sector IT procurement processes in Pakistan, including PPRA regulations.
 </li>
 <li>
 Familiarity with the role of government IT bodies such as NITB and PITB in enterprise and public-sector technology projects.
 </li>
 <li>
 Ability to coordinate with internal bid, presales, and compliance teams for government and regulated enterprise opportunities.
 </li>
 <li>
 Demonstrated ability to leverage existing enterprise relationships and professional networks to identify and generate new business opportunities.
 </li>
 <li>
 Proven success in relationship-driven enterprise sales environments, including navigating complex and multi-stakeholder decision-making structures.
 </li>
 <li>
 Ability to engage, influence, and build trusted-advisor relationships with senior and executive-level stakeholders
 
 (CIO, CTO, CFO, CXO)
 
 across enterprise and public-sector organizations.
 </li>
 <li>
 Experience selling into Government and Public Sector (e.g., public corporations, defense-related entities, healthcare and education institutions) and/or Private Sector enterprises (e.g., multinational companies, banks, fintechs, telecommunications, large enterprises) is highly desirable.
 </li>
 </ul>
 
 Candidates with a portable book of business or a demonstrated ability to activate established enterprise relationships will be given preference, subject to compliance with organizational policies.
 
 
 
 Certifications:
 
 
 
 Candidates with verifiable credentials in enterprise sales, solution selling, or account management will receive priority consideration. At least one of the following preferred certifications is desirable:
 
 <ul>
 <li>
 Huawei Certified Sales Expert
 
 (HCSE)
 
 </li>
 <li>
 Dell EMC Sales Expert
 
 (DES)
 
 </li>
 <li>
 Vertiv Certified Sales Professional
 </li>
 <li>
 VMware Technical Sales Professional
 
 (VTSP)
 
 </li>
 <li>
 Cisco Certified Specialist &ndash; Enterprise Sales
 
 (CCS-ES)
 
 </li>
 <li>
 HP Sales Certified &ndash; Enterprise Solutions
 </li>
 </ul>
 
 
 Awareness of Industry Standards &amp; Frameworks:
 
 
 
 Expected familiarity with enterprise IT standards and frameworks commonly used to guide solution design, governance, and secure delivery, such as:
 
 <ul>
 <li>
 ISO/IEC 27001 Information Security Management
 </li>
 <li>
 ISO/IEC 20000 IT Service Management
 </li>
 <li>
 ITIL Framework
 </li>
 <li>
 NIST Cybersecurity Framework
 </li>
 <li>
 COBIT
 </li>
 <li>
 PCI DSS
 </li>
 <li>
 IEEE Standards
 </li>
 <li>
 Uptime Institute Tier Standards.
 </li>
 </ul>
</div>

Enterprise Account Manager - Sales & Customer Success

Circles

<div>
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 
 
 </li>
 </ul>
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 
 About Us
 
 
 
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 
 
 </li>
 </ul>
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 Job Title : Customer Operations Manager &ndash; Pakistan
 
 
 Location : Pakistan (with regular coordination with Circles Singapore and client e&amp; and Ufone)
 
 
 Reporting Line : Customer Success Director
 
 
 
 Role Overview
 
 
 
 The Customer Operations Manager will act as the primary coordination point between Circles HQ, Regional Circles, and the clients e&amp; and Ufone. The role is responsible for ensuring smooth communication, accurate project status reporting, effective stakeholder management, and proactive issue resolution across ongoing projects and operational activities in Pakistan. This position plays a critical role in maintaining customer satisfaction, operational efficiency, and alignment between internal teams and the client.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Track and consolidate project progress across Circles and operational teams
 </li>
 <li>
 Prepare and share regular status reports, dashboards, and updates with Ufone
 </li>
 <li>
 and internal stakeholders
 </li>
 <li>
 Monitor milestones, risks, dependencies, and action items to ensure timely delivery
 </li>
 <li>
 Stakeholder Coordination
 </li>
 <li>
 Act as the single point of contact for coordination between Circles HQ, e&amp; and Ufone
 </li>
 <li>
 Facilitate regular meetings, reviews, and follow-ups with client and internal teams
 </li>
 <li>
 Ensure alignment on priorities, expectations, and deliverables issue Resolution &amp; Troubleshooting
 </li>
 <li>
 Proactively identify operational, technical, or process-related issues
 </li>
 <li>
 Coordinate with relevant teams to troubleshoot, escalate, and resolve issue efficiently
 </li>
 <li>
 Track incidents and corrective actions to closure
 </li>
 <li>
 Operational Oversight
 </li>
 <li>
 Provide oversight of day-to-day operational matters related to customer delivery
 </li>
 <li>
 in Pakistan
 </li>
 <li>
 Support governance processes, compliance requirements, and internal controls
 </li>
 <li>
 Identify opportunities for process improvement and operational efficiency
 </li>
 <li>
 Customer Success Support
 </li>
 <li>
 Support the Customer Success Director in managing the overall customer
 </li>
 <li>
 relationship
 </li>
 <li>
 Ensure customer concerns are addressed promptly and professionally
 </li>
 <li>
 Contribute to service improvement initiatives and customer satisfaction goals
 
 
 </li>
 </ul>
 
 Key Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong stakeholder management and communication skills
 </li>
 <li>
 Excellent reporting, coordination, and organizational abilities
 </li>
 <li>
 Problem-solving mindset with the ability to manage multiple priorities
 </li>
 <li>
 Comfortable working across geographies and with senior stakeholders
 </li>
 <li>
 Ability to operate in a fast-paced, client-facing environment
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from Tier 1 university is mandatory
 </li>
 <li>
 5+ years of experience in project coordination, operations, or customer
 </li>
 <li>
 management roles
 </li>
 <li>
 Experience working with telecom operators or large enterprise clients is a strong
 </li>
 <li>
 advantage
 </li>
 <li>
 Prior exposure to Pakistan telecom operations and multi-stakeholder
 </li>
 <li>
 environments preferred
 
 
 </li>
 </ul>
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 Data Protection and Privacy Statement
 
 
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles&rsquo; Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 
 Data Protection and Privacy Statement
 
 
 
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to
 
 Circles&rsquo; Candidate Data Protection and Privacy Policy.
 
 You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
</div>

Customer Operations Manager – Islamabad

AdvanzaTech Distribution

We are seeking a motivated Business Renewal &amp; Client Relationship Executive to manage client renewals, strengthen customer relationships, and support cross-selling opportunities, particularly in Middle East markets. The ideal candidate should have a strong understanding of IT sales processes and sales cycles, excellent professional English communication skills, and the ability to maintain consistent reporting and coordination with internal teams.Key Responsibilities<ul><li>Manage and track client contract renewals to ensure timely completion.</li><li>Maintain and strengthen long-term relationships with existing clients.</li><li>Identify and support cross-selling and upselling opportunities for IT products and services.</li><li>Coordinate with internal teams (sales, technical, and management) to support customer requirements.</li><li>Maintain regular communication with Middle East clients and ensure high customer satisfaction.</li><li>Prepare and submit daily/weekly activity and performance reports.</li><li>Assist in developing strategies to improve client retention and account growth.</li><li>Respond to client inquiries and coordinate solutions in a timely manner.</li><li>Be available for after-hours coordination when required, especially due to time zone differences.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Business, or a related field.</li><li>1&ndash;3 years of experience in IT sales, account management, or customer success (preferred).</li><li>Strong understanding of IT sales cycle, renewals, and account management.</li><li>Excellent professional English communication skills (written and verbal).</li><li>Ability to build strong client relationships and trust.</li><li>Good reporting, documentation, and CRM management skills.</li><li>Strong organizational and multitasking abilities.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you currently based in Islamabad and able to work onsite (9 AM &ndash; 6 PM)? Dont apply is not based in Islamabad Please..</li><li>Are you willing to occasionally support clients after office hours when required?</li><li>How many years of experience do you have in IT sales, account management, or client relationship management?</li><li>Describe your experience with managing contract renewals or subscription-based services</li><li>What is your understanding of the IT sales cycle? Briefly explain the main stages.</li><li>Briefly explain the typical IT sales cycle and where renewal and cross-selling opportunities usually happen.</li><li>What CRM tools or reporting systems have you used before?</li><li>How do you ensure consistent follow-ups and renewal tracking for multiple clients?</li><li>A client&rsquo;s contract renewal is due in 30 days but they are not responding to emails. What steps would you take?</li><li>A client is happy with your service but not interested in additional products. How would you approach cross-selling?</li><li>Explain the process you follow to ensure a client contract renewal is completed successfully before the expiry date.</li><li>How do you manage multiple client accounts and ensure proper reporting and follow-ups every week?</li></ul>Work Location: In person

Sales Executive

Thinkwiser High Man Power International

Job Title: QSR Management Professionals (Restaurant General Manager &amp; Assistant Restaurant Manager) Location: Kingdom of Saudi Arabia (KSA)About the RoleWe are seeking experienced and motivated Quick Service Restaurant (QSR) professionals to join leading global brands in Saudi Arabia. We are hiring Restaurant General Managers (RGM) and Assistant Restaurant Managers (ARM) who are passionate about operational excellence, team leadership, and delivering exceptional customer experiences.Key RequirementsTo be considered for these positions, candidates must meet the following criteria:<ul><li>Minimum 2+ years of experience in a QSR management role</li><li>Strong understanding of P&amp;L (Profit &amp; Loss) and EBITDA management</li><li>Professional appearance &mdash; no visible tattoos</li><li>Able to work in a fast‑paced, multicultural environment</li></ul>Key Responsibilities<ul><li>Lead daily restaurant operations with consistency and quality</li><li>Manage teams to deliver high levels of customer service</li><li>Drive sales and optimize profitability</li><li>Ensure compliance with brand standards and operational processes</li><li>Maintain food safety, hygiene, and workplace safety standards</li></ul>Age &amp; Physical Criteria:<ul><li>Restaurant General Manager (RGM): up to 35 years</li><li>Assistant Restaurant Manager (ARM): up to 33 years</li><li>Minimum height: 5&rsquo;3&rdquo; (160 cm) or above</li><li>Weight: below 90 kg</li></ul>Compensation &amp; Benefits We offer a competitive package to support your success:<ul><li>Market Competitive Salary</li><li>Housing Allowance</li><li>Company Transportation</li><li>Duty Meals Provided</li><li>Free Return Air Ticket after completing contract (2 years)</li><li>42 days Paid leaves after completing contract (2 years)</li></ul>Job Type: Contract Contract length: 24 monthsApplication Question(s):<ul><li>Do you have QSR (Quick Service Restaurant) experience?</li><li>How many years of experience do you have as ARM or RGM?</li></ul>Work Location: In person

Restaurant General Manager & Assistant Restaurant Manager

Deal And Deals (Pvt) Ltd

Job Title: Social Media Manager Company: Deal &amp; Deals Location: PWD Islamabad Job Type: ON-Site, Full-TimeAbout Deal &amp; Deals:Deal &amp; Deals is a leading real estate company dedicated to providing top-notch property solutions. We specialize in buying, selling, and marketing real estate properties while ensuring a seamless experience for our clients. We are looking for a Social Media Manager to enhance our online presence and engage with our audience across various digital platforms.Job Responsibilities:<ul><li>Develop and execute a social media strategy tailored for the real estate industry and clients belonging to different business portfolios.</li><li>Plan, create, and manage a content calendar for platforms like Facebook, Instagram, LinkedIn, YouTube, and TikTok.</li><li>Create engaging and informative content (listings, market updates, success stories, and promotional material).</li><li>Ensure timely posting of posts, promotions, videos and customer testimonials.</li><li>Monitor and respond to comments, inquiries, and messages across all platforms.</li><li>Stay updated on the latest social media trends, market updates, and digital marketing strategies.</li><li>Be available for urgent postings and real-time content needs when required.</li><li>Analyze social media performance metrics and provide reports with insights and recommendations.</li><li>Work closely with the marketing and sales team to align social media efforts with business goals.</li></ul>Requirements:<ul><li>Proven experience as a Social Media Manager, preferably in real estate and/or Digital Marketing industry.</li><li>Strong knowledge of major social media platforms and best practices for clients belonging to different business portfolios.</li><li>Ability to create compelling content, including visuals, videos, and written descriptions.</li><li>Proficiency in social media management tools (e.g., Hootsuite, Buffer, Sprout Social, Meta Business Suite).</li><li>Excellent communication and storytelling skills.</li><li>Highly organized, detail-oriented, and able to multitask in a fast-paced environment.</li><li>Ability to work flexibly and be available for urgent tasks as needed.</li><li>Experience with social media advertising and lead generation is a plus.</li></ul>Why Join Deal &amp; Deals?<ul><li>Opportunity to work with a leading real estate company.</li><li>Competitive salary and career growth opportunities.</li><li>A dynamic and collaborative work environment.</li></ul>Passionate about real estate and digital marketing? Apply now!Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Social Media Manager

Explore 385+ Customer success manager in Islamabad this March. Find roles across top companies and apply now to boost your career.

385 customer success manager jobs In Islamabad

Client Success Manager – 1

Client Success Manager – 1

Enterprise Account Manager - Sales & Customer Success

Customer Operations Manager – Islamabad

Sales Executive

Restaurant General Manager & Assistant Restaurant Manager

Social Media Manager