customer success manager

Mobilink Bank

<div>
 
 
 Department:
 
 Digital Banking
 
 
 
 Bank Grade:
 
 OG-I
 
 
 
 
 
 Reports To:
 
 Head of Digital Banking
 
 
 
 Location:
 
 Head Office
 
 
 
 
 
 
 
 
 
 What is Assistant Product Manager &ndash; Digital Banking - Mobilink Bank?
 
 
 
 
 
 
 The Assistant Product Manager &ndash; Digital Banking is responsible for designing, enhancing, and managing digital banking products across mobile app, internet banking, and internal digital channels. The role focuses on translating business and customer needs into well-defined digital features, working closely with business, technology, operations, risk and compliance teams to deliver secure, scalable, and customer-friendly solutions.
 
 
 
 
 
 
 What Assistant Product Manager &ndash; Digital Banking Does?
 
 
 
 
 
 
 
 1. Product Ownership &amp; Roadmap
 
 
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 Own assigned digital banking products and features end-to-end.
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 Contribute to the digital banking roadmap in line with the bank&rsquo;s transformation strategy.
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 Identify opportunities to digitize manual processes and improve customer journeys.
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 Define product objectives, success metrics, and release plans.
 </li>
 </ul>
 
 
 
 
 
 2. Requirements &amp; Product Design
 
 
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 Gather requirements from business, operations, risk, and compliance teams.
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 Convert requirements into clear PRDs, user stories, and functional flows.
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 Define end-to-end digital journeys and edge cases.
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 Work with UX/UI designers to create intuitive customer experiences.
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 </ul>
 
 
 
 
 
 3. Delivery &amp; Execution
 
 
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 Work closely with engineering teams to ensure accurate and timely delivery.
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 Maintain and prioritize product backlogs.
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 Participate in agile ceremonies (grooming, sprint planning, reviews).
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 Provide clarifications to technology teams during development.
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 Perform and support UAT, pilots, and production releases.
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 </ul>
 
 
 
 
 
 4. Stakeholder Coordination
 
 
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 Act as a bridge between business, technology, operations, risk, and compliance.
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 Ensure alignment on scope, timelines, and responsibilities.
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 Present product updates, demos, and progress to internal stakeholders.
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 </ul>
 
 
 
 
 
 5. Compliance, Risk &amp; Governance
 
 
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 Ensure all digital features comply with SBP regulations, internal policies, AML, and data security requirements.
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 Coordinate approvals with Risk, Compliance, Legal, and Information Security.
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 Maintain proper documentation for audits and reviews.
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 </ul>
 
 
 
 
 
 6. Performance Monitoring &amp; Improvement
 
 
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 Track digital KPIs such as adoption, usage, drop-offs, and turnaround time.
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 Analyse customer feedback, complaints, and system issues.
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 Identify and implement continuous improvements to enhance customer experience and operational efficiency.
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 </ul>
 
 
 
 
 
 7. Operational Readiness
 
 
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 Support creation of SOPs for digital processes.
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 Coordinate training for call centre, branch, and support teams on new features.
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 Ensure smooth handover to operations post-launch.
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 </ul>
 
 
 
 
 
 
 
 
 What are we looking for and what does it take to be Assistant Product Manager &ndash; Digital Banking - Mobilink Bank?
 
 
 
 
 
 
 
 Education
 
 
 <ul>
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 Bachelor&rsquo;s degree in Business, Finance, Computer Science, or a related field.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
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 4&ndash;6 years of experience in product management, digital banking, fintech, or technology-enabled roles.
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 Exposure to mobile apps, internet banking, APIs, or core banking systems is preferred.
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 Experience working in a regulated environment is a plus.
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 </ul>
 
 
 
 
 
 Key Skills
 
 
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 Ability to clearly document requirements and processes.
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 Strong analytical and problem-solving skills.
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 Understanding of digital banking journeys and customer behavior.
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 Strong communication and stakeholder management skills.
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 Comfortable working with cross-functional teams.
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 </ul>
 
 
 
 
 
 About MMBL:
 
 
 
 Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 
 
 
 
 
 
 Why Join MMBL?
 
 
 
 This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.
 
</div>

Assistant Product Manager – Digital Banking

Zones

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview:
IT infrastructure is the lifeline that connects businesses to customers and suppliers. Business success requires maintaining high service levels for their network while reducing costs and expanding the network as the business grows. Cisco Services can help meet these objectives by providing technical services and smart capabilities that:<ul><li>
Resolve problems faster: Identify issues quickly and streamline your incident management processes to reduce network downtime and improve IT service levels.</li><li>
Reduce risk: Access to Cisco technical experts combined with smart, proactive tools and capabilities minimizes risks to business continuity.</li><li>
Increase operational efficiency: Proactive management and automated processes mean fewer support resource requirements and lower costs for managing your network.</li></ul>
The Smart Services Specialist plays a critical role in helping support the acceleration of our Cisco Services business. This role provides a high visibility opportunity for a professional to have significant management interaction across many organizations, and the opportunity to impact, shape and simplify our business. It requires strength in business analytics, project management, execution, communication, and collaboration.
What you&rsquo;ll do as the Cisco Services Specialist:
Employees employed in the role of Cisco Services Specialist shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.<ul><li>Develop and maintain levels of expertise in Cisco Services products, programs, and policies to support and enable the sales, organization, and customers.</li><li>Proactively drive revenue for Cisco Services to achieve sales goals, through outbound calling and collaborating with Zones Sales teams</li><li>Maintain tracking data and manage progression on pipeline, deal registration, and open quotes with a primary focus on bringing opportunities to close.</li><li>Act as the main point of contact for all internal sales questions pertaining to Cisco Services products and programs.</li><li>Be able to promote and sell the joint value proposition of Zones and Cisco Services.</li><li>Deliver weekly business reports to Manager.</li><li>Identify and address recurring issues and trends and report to manager.</li><li>Identify areas for training and coordinate with training manager and/or other department heads.</li><li>Make recommendations for system improvements and enhancements.</li><li>As the subject matter expert, provide guidance on the best Cisco Services strategy to embrace to reach target segments.</li><li>Maintain tracking data and manage progression on CRM pipeline, deal registration, and open quotes with a primary focus on bringing opportunities to close.</li><li>Participate in the development and execution of Cisco Services marketing programs and strategies.</li><li>Act as the primary point of contact and Subject Matter Expert for all internal sales questions pertaining to Cisco Services products and programs.</li></ul> 
Data Analysis:<ul><li>Must be a Microsoft Excel expert with ability to manipulate Renewal Pipelines, CRM Pipelines, Reporting, Automated VBA customer facing documentation.</li><li>Create and maintain customer facing automated templates built using Microsoft VB, using Excel VBA (Visual Basic for Applications). Templates include Services Quote, Services Details, Order Completion Report and more.</li><li>Create additional automated documents from time to time to strengthen department&rsquo;s processes and improve efficiency.</li><li>Converting raw Cisco Reports in an accurate and efficient pipeline</li></ul> 
What you will bring to the team:
MINIMUM QUALIFICATION/EDUCATION:
At least bachelor&rsquo;s in engineering, IT, etc.
REQUIREMENTS/CERTIFICATIONS<ul><li>
Cisco Sales Expert Program (CSEP E-Learning v4.0) (On Job)</li><li>
Cisco Services Training (On Job)</li><li>
Strong understanding of Cisco&rsquo;s Products &amp; Services</li><li>
Microsoft Excel</li><li>
A+ English reading, speaking, listening, and writing.</li></ul>
MENTAL REQUIREMENTS<ul><li>
Work with minimum or without supervision</li><li>
Understand and carry out oral and written instructions.</li><li>
Able to multi-task and handle work under pressure as a member of the team</li></ul> 
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job timings: 8:00 PM to 5:00 AM (Pk time)</div>

Cisco Services Specialist

The Hassol

About the Role: We are looking for a proactive and customer-focused Assistant Manager Sales to support our sales operations and drive business growth in the Industrial Air Compressor sector. The ideal candidate will assist in developing new business opportunities, maintaining strong customer relationships, preparing technical quotations, and achieving sales targets. Candidates with experience in Industrial Equipment, Air Compressors, Pneumatic Systems, HVAC, Pumps, Generators, or Engineering Products are highly encouraged to apply.Key Responsibilities:<ul><li>Support the Sales Manager in achieving monthly and annual sales targets.</li><li>Identify and develop new business opportunities in industrial and manufacturing sectors.</li><li>Build and maintain strong relationships with existing and potential customers.</li><li>Conduct client meetings, site visits, and product presentations.</li><li>Understand customer requirements and recommend suitable air compressor solutions.</li><li>Prepare quotations, technical proposals, and follow up with customers until order closure.</li><li>Coordinate with technical, service, and operations teams to ensure timely project execution.</li><li>Monitor market trends, competitor activities, and customer feedback.</li><li>Maintain an updated sales pipeline and prepare weekly/monthly sales reports.</li><li>Ensure excellent customer service and after-sales support.</li></ul>Requirements:<ul><li>Education: Bachelor's Degree in Business Administration (BBA) or Bachelor's Degree in Mechanical, Electrical, Mechatronics Engineering, or related Engineering discipline.</li><li>Experience: Minimum 3&ndash;5 years of experience in industrial sales or business development.</li><li>Experience in Air Compressors, Industrial Machinery, Pneumatic Systems, Pumps, HVAC, Generators, or Engineering Equipment will be preferred.</li><li>Strong communication, negotiation, and presentation skills.</li><li>Good understanding of industrial products and customer relationship management.</li><li>Proficiency in Microsoft Office (Excel, Word, PowerPoint).</li><li>Valid driving license and willingness to travel for client meetings.</li></ul>Job-type: Full time Salary Range: 50,000-70,000Pay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

Assistant Manager Sales – Engineering sector

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook
 
 
 
 Position Overview
 
 
 
 As a Field Dispatch Coordinator, you will ensure Zones work is performed efficiently &amp; accurately. You will provide consistency in customer deliverables by training &amp; onboarding technicians and engineers, assisting in the preparation of project manuals, performing pilot installations, quality assurance checks, and performing supervisory functions for the Field Services Team.
 
 
 
 What You Will Do As The Field Dispatch Coordinator
 
 
 
 Employees employed in the role of Field Dispatch Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
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 Perform pilot installation for our customers to verify and validate the scope of services and installation scripts.
 </li>
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 Work with the Project Management Office to prepare project manuals on each project for our technicians and engineers which will outline topics such as:
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 Contact information
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 Escalation procedures
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 Scope of services
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 Installation scripts and processes
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 Schedules and teams
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 Locations and maps
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 Site completion checklists
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 Provide onboarding, training, and support for Field Technicians
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 Perform quality assurance checks and team assessments to ensure:
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 Performance of the complete scope of services as outlined in the SOW
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 Installation scripts and processes are completed, meeting client directed specifications
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 Be available for all escalations and questions as a dedicated technical support resource
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 Route and manage subcontractor work orders
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 Collect and validate appropriate deliverables upon completion for delivery to project manager
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 Bachelor&rsquo;s degree in IT/Business Administration or any other related field
 
 
 
 Required Experience
 
 
 
 <ul>
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 5+ years&rsquo; experience with PC systems, related peripherals, common software programs, and Operating Systems
 </li>
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 Thorough understanding of the connectivity of devices to LAN and WAN
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 Candidates must possess the ability and willingness to adapt to working off-hours, weekends a without prior notification
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 Strong interpersonal and customer service skills
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 Ability to communicate internally and externally on all levels and through all mediums.
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 Experience and success in working with various delivery organizations to achieve deliverables
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 Ability to effectively prioritize and execute tasks in a high-pressure environment
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 Ability to work and adapt to change in a fast-paced environment
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 Excellent written and verbal communication skills
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 Voice and Data cabling experience (Installation, termination, testing)
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience with Service Desk and ITSM tool suite
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 Concepts of networking fundamentals
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 <li>
 FTMA operations and field dispatch coordination experience
 </li>
 <li>
 Experience with Service Now
 </li>
 <li>
 Resource supervisory experience
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 07:00 P.M to 04:00 A.M (Pk time)
</div>

Field Dispatch Coordinator

Value Engineering

Job Title: Head of Marketing &ndash; BuildIntelLocation: Rawalpindi, Pakistan Experience: 12+ Years Department: Marketing Employment Type: Full-TimeJob SummaryBuildIntel is an AI-powered SaaS platform transforming the pre-construction industry. We are seeking an experienced Head of Marketing to lead our marketing strategy and drive business growth across the US and Canadian markets. The ideal candidate will have a proven track record in B2B SaaS marketing, demand generation, product positioning, and building high-performing marketing teams.Key Responsibilities<ul><li>Develop and execute the Go-to-Market (GTM) strategy for BuildIntel across North America.</li><li>Lead demand generation initiatives to increase qualified leads, pipeline, and revenue.</li><li>Define product positioning, messaging, pricing, and launch strategies.</li><li>Oversee digital marketing, including SEO, SEM, content marketing, email campaigns, social media, webinars, and paid advertising.</li><li>Build BuildIntel's brand presence within the Construction Technology (ConTech) and AI SaaS industry.</li><li>Collaborate with Product, Sales, Customer Success, and Leadership teams to align marketing initiatives with business goals.</li><li>Build strategic partnerships with industry associations, technology partners, and influencers.</li><li>Monitor marketing performance, analyze campaign results, and optimize ROI through data-driven decisions.</li><li>Lead, mentor, and develop the marketing team while fostering a culture of innovation and accountability.</li><li>Manage the marketing budget, KPIs, and overall departmental performance.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor's degree in Marketing, Business Administration, Communications, or a related field. An MBA is preferred.</li><li>Minimum 12 years of marketing experience, including 5+ years in a senior leadership role.</li><li>Proven success in launching and scaling B2B SaaS products in the US and Canadian markets.</li><li>Strong expertise in Go-to-Market strategy, demand generation, product marketing, digital marketing, and brand management.</li><li>Experience with CRM and marketing automation platforms such as HubSpot, Salesforce, or similar tools.</li><li>Excellent leadership, communication, stakeholder management, and analytical skills.</li></ul>Core Competencies<ul><li>B2B SaaS Marketing</li><li>Go-to-Market (GTM) Strategy</li><li>Demand Generation</li><li>Product Marketing</li><li>Brand Strategy</li><li>Digital Marketing</li><li>Team Leadership</li><li>Marketing Analytics</li><li>Customer Acquisition</li><li>Cross-Functional Collaboration</li></ul>Pay: Rs250,000.00 - Rs350,000.00 per monthWork Location: In person

Head of Marketing

Cinegold Plex

Raiha Cinegold Plex is seeking an experienced Manager Operations to oversee daily cinema operations, lead operational teams, and ensure an outstanding customer experience. The ideal candidate will have a proven track record in operations management within the cinema, hospitality, or retail industry.Key Responsibilities:<ul><li>Lead and manage all operational departments to ensure smooth, efficient, and customer-focused cinema operations.</li><li>Supervise, mentor, and motivate operational teams while maintaining high standards of performance and service excellence.</li><li>Ensure the seamless execution of movie schedules, auditorium readiness, and overall facility maintenance.</li><li>Deliver an exceptional guest experience by resolving customer concerns promptly and professionally.</li><li>Drive operational efficiency to support revenue growth and achieve business objectives.</li><li>Monitor daily operations and ensure compliance with company policies, health &amp; safety regulations, and operational standards.</li></ul>Requirements:<ul><li>MBA degree in Business Administration, Hospitality Management, or a relevant field.</li><li>5 years of relevant experience</li><li>Strong leadership, communication, and problem-solving skills</li><li>Customer-focused with the ability to work flexible shifts</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Manager Operations

Faj IT Solutions

About UsFAJ Group of companies is a dynamic and rapidly growing e-commerce business, technical services, and IT solutions based in Dubai- UAE, and Islamabad -Pakistan.We specialize in delivering high-quality products, IT solutions, and technical support to our customers, and our commitment to excellence has positioned us as a leader in the industry. With our main office located in Dubai, UAE, we are expanding our team and are currently seeking highly skilled and experienced team to join us.For more details,Company Name: FAJ IT SolutionsLocation: 3rd Floor, HB Tower, Gulberg Greens Executive Block, IslamabadSend your CV via WhatsApp at +92 341 1410485Job Description:We require an Operations Assistant Sales / Purchase Department job in Islamabad Capital Territory, PakistanBachelor&rsquo;s degree in any field, from a recognized university.Preferred Age of 28-35Experience:Minimum 3 years of relevant experience, preferably working in an international or corporate organization.Strong planning and organizing skills to handle operational assistance tasks under the given timelines.Proficiency in computers, especially Word, Excel, CRM and Outlook.Effective writing and communication skills in English.Responsibility :Attends inbound and makes outbound calls, WhatsApp chat / Online chat etc.. respondsRegisters and follows up customers&rsquo; inquiries or complaint/sPrepares quotations/estimates, invoices to customersPrepares weekly reports on power retailersHandles our products / spare parts inquiries and customers' registration via chat or emails.Ensures all field teams address customers&rsquo; complaint/s and requestsDevelops customer feedback system to ensure customer satisfactionSends daily and monthly reports to the managerPerforms other related clerical, admin and sales jobsAddresses customers&rsquo; queriesPrepares Statement of Accounts of various parties and follows upCoordinate with teamsSends daily and monthly reports to the managerHandles prospective clients and provides counselingPerforms other related clerical, admin and sales jobsHandles clients in a professional mannerDeals with customer issuesProcesses customer ordersKeeps up to date with product developmentsCalls clienteleDevise new sales or marketing strategiesWorks with other departmentsSchedules appointments, calls and meetingsThe Operations Assistant will report to designated PRM staff and provide logistic support and other tasks as assigned. The Assistant shall work in collaboration with other designated operational assistants to provide smooth operational services. The detailed tasks to be performed by the Operation Assistant include, but are not limited to, the following:Regularly update the contact details of personnel in PRM in consultation with all units in PRM.Prepare expense sheets for contractual drivers.Provide admin support to designated Staff at PRM. Arrange logistics of designated staff on in-land and abroad missions.Pay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

CSR - Customer Service Representative

Explore 63+ Customer success manager in Islamabad this August. Find roles across top companies and apply now to boost your career.