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corporate sales manager Jobs in Islamabad

corporate sales manager

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client operations executive - b2b Jobs in Islamabad

client operations executive - b2b

client relationship specialist Jobs in Islamabad

client relationship specialist

customer success manager

Touchstone Communications

Summary:The Customer Success Manager will be responsible for building strong relationships with customers, ensuring their satisfaction, and driving long-term value from our services. This role focuses on customer retention, growth, and advocacy by proactively managing customer needs and aligning them with business goals.Key Responsibilities:1. Customer Relationship Management:<ul><li>Serve as the primary point of contact for assigned customers.</li><li>Develop deep understanding of customer goals, challenges, and business processes.</li><li>Build trust and rapport to foster long-term partnerships.</li></ul>2. Onboarding &amp; Adoption:<ul><li>Guide new customers through onboarding and product implementation working side by side with Operations Director.</li><li>Ensure smooth transition from sales to success.</li><li>Drive service adoption and usage through training and support.</li></ul>3. Retention &amp; Growth:<ul><li>Monitor customer health metrics and proactively address risks.</li><li>Identify upsell and cross-sell opportunities by conducting weekly connects with all clients and having quarterly CX reviews.</li><li>Collaborate with Sales and Business Development teams to support renewals and expansion into new business lines and segments of the workflow.</li></ul>4. Advocacy &amp; Feedback:<ul><li>Collect and relay customer feedback to internal teams.</li><li>Advocate for customer needs in operations team, quality team, learning and development team resulting in service improvements.</li><li>Encourage customer participation in case studies, testimonials, and reference programs.</li></ul>5. Reporting &amp; Insights:<ul><li>Maintain accurate records of customer interactions and status.</li><li>Provide regular reports on customer satisfaction, churn, and engagement.</li><li>Use data to identify trends and recommend strategic improvements.</li></ul>Requirements: <ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or related field.</li><li>3+ years of experience in customer success, account management, or related roles.</li><li>Strong communication, interpersonal, and problem-solving skills.</li><li>Ability to manage multiple accounts and prioritize effectively.</li><li>Familiarity with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms.</li></ul>Benefits<ul><li>Gym Facility</li><li>Medical Insurance</li><li>Paid Leave</li><li>Provident Fund + EOBI</li><li>Training Programs</li><li>Market Competitive Salary + Lucrative Bonus</li><li>Transportation Allowance</li><li>Career Path</li></ul>Job Type: Full-timeWork Location: In person

Customer Success Manager

Alachisoft

<div>
 
 
 Job Description
 
 
 
 
 
 
 This is an on-site job opening.
 
 
 
 
 
 Alachisoft currently has an opening for a Senior Customer Success Manager, Enterprise Software for the US, Canada, UK, Western Europe, and Australia / New Zealand markets, in our highly talented sales team, to grow sales. This opportunity is for a self-motivated, passionate, execution-oriented sales executive.
 
 
 
 
 
 You are responsible for growing sales pipeline revenue from existing customers and
 
 new accounts
 
 . This role involves sales of our software product based on company-provided territory targets, website registration leads, marketing/event campaigns, and/or existing customers. This position requires that you meet both quarterly targets and Key Performance Indicators (KPIs). You must also build and maintain professional relationships with internal company team members.
 
 
 
 
 
 Our software product NCache is being used by a large variety of mid-size to large organizations in the US/Canada, UK, Western Europe, and Australia / New Zealand markets, including Fortune 500 companies across many industries, regions, and countries.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Follow up on existing customers to deepen relationships and ensure customer satisfaction
 </li>
 <li>
 Follow up on all revenue opportunities until they are finalized
 </li>
 <li>
 Contact B2B inbound leads, qualifying and converting leads into opportunities
 </li>
 <li>
 Prepare targeted emails and promotion materials for prospects &amp; customers
 </li>
 <li>
 Articulate company value proposition to prospects &amp; customers
 </li>
 <li>
 Execute using the company sales methodology, &amp; recommend improvements to processes
 </li>
 <li>
 Achieve Monthly KPIs based on:
 </li>
 <li>
 - Touch-points (prospects &amp; customers)
 </li>
 <li>
 - Quality conversations
 </li>
 <li>
 - Opportunities (quantity and size)
 </li>
 <li>
 - Deals won
 </li>
 <li>
 - Relationship deepening
 </li>
 <li>
 Recording all activities in the company CRM&nbsp;
 </li>
 <li>
 Working as a self-directed team member
 </li>
 </ul>
 
 
 
 
 
 Desired Skills &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 10+ years of overall B2B sales / account management experience
 </li>
 <li>
 BA/BS degree in Technology, Business, or equivalent
 </li>
 <li>
 Proven track record with impressive results
 </li>
 <li>
 Excellent telephone sales skills
 </li>
 <li>
 Proficient in speaking to software DEV &amp; IT engineers
 </li>
 <li>
 Excellent written and oral communication and presentation skills in American English
 </li>
 <li>
 Creative thinking, detail-oriented, &amp; excellent time management
 </li>
 <li>
 Overwhelming desire to win
 </li>
 </ul>
 
 
 
 
 
 Company Description
 
 
 
 
 
 
 Alachisoft is a privately held and growing company originally from Silicon Valley, California, but now based in Dallas, Texas, with an offshore partner office in Islamabad.
 
 
 
 
 
 Alachisoft provides a popular high-performance Open Source In-Memory Distributed Cache called NCache. NCache is deployed with high-traffic server applications running in on-premises and Azure/AWS cloud environments, either on Virtual Machines (VMs) or Kubernetes / Docker Clusters. NCache boosts the performance and scalability of .NET web apps, Web service apps, Microservices Apps, and general high-traffic server apps. NCache has a proven track record since 2005 with hundreds of customers all over the world and especially in the US, Canada, the UK, Western Europe, and Australia / New Zealand.
 
 
 
 
 
 
 Benefits
 
 
 
 
 
 
 Our environment is fast-paced and innovative. Our culture is focused on solving daunting challenges while supporting our employees to maintain a healthy balance of hard work and fun. We are proud of the quality of our employees, the importance of our mission, and the clients we serve.
 
 
 
 
 
 Excellent compensation is offered for this position, along with benefits including medical coverage, holidays, and personal time off. This is an on-site job opening.
 
 
 
 
 
 Please apply for this job here, and then you may contact our HR to follow up. Our Islamabad offshore partner office is located at:
 
 
 
 
 
 
 Alachisoft (Pvt) Ltd
 
 (offshore partner of Alachisoft USA)
 
 
 I&amp;T Center G-10/4, Islamabad
 
 
 Ph:&nbsp;+92 (51) 844-8835
 
 
 WhatsApp: +92 326 805-1868
 
 
 https://www.alachisoft.com
 
</div>

Senior Customer Success Enterprise Software (US/Europe)

Edge

<div>
 
 At Edge, we&rsquo;re on a mission to eliminate geographic borders as barriers to full-time employment and fair wages. We&rsquo;re creating a global HR platform ecosystem that seamlessly connects exceptional talent worldwide with North American businesses that need to fill positions. By making hiring globally easier than hiring locally, we provide businesses access to a broader talent pool and accelerate their hiring process. Spread across four continents, we&rsquo;re a global team disrupting the norms of how people can work together.
 
 
 
 
 
 
 About the role
 
 
 
 
 
 
 The SMB Account Manager owns the post‑sales relationship for a portfolio of small‑to‑mid‑sized clients. This role focuses on upsell, generating revenue, growth strategies, customer experience, and partnership with CSM and Marketplace teams.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Customer Relationship Management
 
 
 
 - Manage a portfolio of SMB accounts with a strong focus on retention.
 
 
 - Serve as the primary post‑sales partner.
 
 
 - Conduct regular check‑ins and value‑driven reviews.
 
 
 - Become an expert in customer workflows and goals.
 
 
 
 Revenue Growth &amp; Expansion
 
 
 
 - Identify and qualify upsell opportunities.
 
 
 - Partner with Marketplace to ensure timely sourcing.
 
 
 - Build SMB expansion plans with clear seat targets.
 
 
 - Maintain an accurate expansion pipeline.
 
 
 
 Customer Experience &amp; Service Delivery
 
 
 
 - Monitor talent performance and collaborate with CSMs.
 
 
 - Identify risks early and resolve issues quickly.
 
 
 - Ensure a high‑quality, professional customer experience.
 
 
 
 Operational Excellence
 
 
 
 - Maintain accurate Salesforce account data.
 
 
 - Use customer insights to inform strategies.
 
 
 - Collaborate cross‑functionally with Sales, CSM, Marketplace, Finance, Product.
 
 
 - Follow all onboarding, billing, and compliance protocols.
 
 
 
 Success Metrics
 
 
 
 - Consistent seat growth
 
 
 - Strong forecasting accuracy
 
 
 - Fast response and issue resolution
 
 
 - Strong collaboration across teams
 
 
 
 
 
 
 Qualifications
 
 
 
 - 2&ndash;4+ years in Account Management or Customer Success.
 
 
 - Experience in healthcare, dental, staffing, or SaaS is a plus.
 
 
 - Strong communication and relationship‑building skills.
 
 
 - Ability to manage high‑volume accounts.
 
 
 - Highly organized and data‑driven.
 
 
 
 
 
 
 Who Thrives Here
 
 
 
 - Customer‑obsessed professionals.
 
 
 - Fast movers who handle ambiguity well.
 
 
 - People passionate about growth.
 
 
 - Individuals who want to scale with Edge.
 
 
 
 
 
 
 Why Join Edge?
 
 
 
 Edge is at a pivotal growth point, and this role offers the rare opportunity to shape the future of global employment. Here, your work directly impacts our growth trajectory, empowers businesses, and creates global employment opportunities. We&rsquo;re not just offering a job; we&rsquo;re inviting you to be part of a revolution. Ready to leave a global footprint and change lives? Edge is where your vision can become our reality.
 
 
 Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.
 
</div>

Account Manager

Vyro

<div>
 
 About the Role:
 
 
 
 Vyro is seeking an Customer Support professional to proactively engage with customers, address inquiries, and analyze feedback to enhance product offerings. This role involves effective communication, problem-solving, cross-functional collaboration, and a customer-centric mindset. Fresh graduates are welcome to apply.
 
 
 
 What You'll Do:
 
 
 
 <ul>
 <li>
 Identify and Understand Customer Needs: Proactively engage with customers to identify their needs, concerns, and expectations. Take initiative to maintain positive customer experiences.
 </li>
 <li>
 Effective Communication: Respond to customer inquiries, concerns, and feedback through various communication channels, including email, social media, and chat applications. Provide timely and effective solutions to address customer issues and inquiries.
 </li>
 <li>
 Product Feedback Analysis: Gather, analyze, and interpret customer feedback on our product ranges and new releases. Use this feedback to identify areas for improvement and provide insights to the product development team.
 </li>
 <li>
 Report Preparation: Prepare regular reports summarizing customer feedback, trends, and areas for improvement. Present these reports to the relevant teams within the company to drive positive changes.
 </li>
 <li>
 Proactive Problem Solving: Take the initiative to resolve customer issues and challenges. Collaborate with different departments to find solutions that enhance customer satisfaction.
 </li>
 <li>
 Customer Education: Educate customers on product features, benefits, and best practices, ensuring they maximize their product experience.
 </li>
 <li>
 Quality Assurance: Monitor and maintain high-quality interactions with customers, maintaining a friendly and professional tone at all times.
 </li>
 <li>
 Team Collaboration: Collaborate with other departments, such as sales and product development, to share insights gained from customer interactions and improve products and services.
 </li>
 <li>
 Continuous Learning: Stay updated with product knowledge and industry trends to provide accurate and relevant information to customers.
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 Atleast 1yr of experience in this or relevent position
 </li>
 <li>
 Hands-on experience with tools like Photoshop, Canva, is a key requirement.
 </li>
 <li>
 Bachelor's degree in Computer Science or relevant fields.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Customer-centric mindset with a genuine desire to help customers.
 </li>
 <li>
 Excellent problem-solving skills and the ability to think on your feet.
 </li>
 <li>
 Proficiency in using various communication tools and software.
 </li>
 <li>
 Strong organisational and time-management skills.
 
 
 </li>
 </ul>
 This will be rotational shift with following work timings:
 
 
 <ul>
 <li>
 6:00 AM &ndash; 3:00 PM (PKT)
 </li>
 <li>
 2:00 PM &ndash; 11:00 PM (PKT)
 </li>
 <li>
 10:00 PM &ndash; 7:00 AM (PKT)
 
 
 </li>
 </ul>
</div>

Customer Success Executive

Trax courier & Logistics

<ul><li>Manage and maintain strong relationships with key corporate accounts.</li><li>Act as the primary point of contact between clients and internal teams (operations, finance, customer support).</li><li>Ensure smooth day-to-day courier operations for key accounts.</li><li>Monitor service performance (SLA, delivery timelines, complaints, returns).</li><li>Resolve client issues and escalations in coordination with operations.</li><li>Prepare and share regular performance reports with clients (shipments, billing, KPIs).</li><li>Identify opportunities for business growth within existing accounts.</li><li>Negotiate rates, contracts, and service-level agreements with approval.</li><li>Ensure timely billing, collections, and reconciliation for assigned accounts.</li><li>Coordinate onboarding of new key clients and ensure proper account setup.</li><li>Track competitor activity and market trends.</li><li>Achieve assigned revenue and retention targets.</li></ul>Job Type: Full-timePay: From Rs35,000.00 per monthWork Location: In person

Key Account Executive

PTCL.Official

<div>
 
 
 ARE YOU READY TO RISE WITH PTCL GROUP
 
 
 
 
 
 
 We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation &amp; Change Management.
 
 
 
 
 
 
 PTCL Group actively cultivates an inclusive &amp; diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability
 
 .
 
 
 
 
 
 
 PTCL Group Vision &amp; Values:
 
 
 
 
 
 
 With a clear vision to become the largest technology player and the champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:
 
 
 
 
 <ul>
 <li>
 Be Resilient
 </li>
 <li>
 Think Big
 </li>
 <li>
 Win Every Battle
 </li>
 <li>
 Value Success
 </li>
 </ul>
 
 
 
 
 
 IN THIS ROLE YOU WILL
 
 
 
 
 
 
 The job purpose of a Key Account Manager, Enterprise Solution Sales is for driving enterprise-level solution sales to large-scale organizations. The role involves overseeing the sales process, building and maintaining client relationships, and achieving revenue targets. The Key Account Manager plays a critical role in developing and executing the sales strategy, fostering customer satisfaction, and driving business growth.
 
 
 
 
 
 
 HOW CAN YOU EXPRESS YOUR TALENT
 
 
 
 
 
 <ul>
 <li>
 Achieve assigned revenue target of Enterprise services.
 </li>
 <li>
 Retain and Grow base renew by 10% on year to year basis.
 </li>
 <li>
 Pipeline creation and management.
 </li>
 <li>
 Reduce receivables on year to year basis.
 </li>
 <li>
 Negotiate and manage customer contracts.
 </li>
 </ul>
 
 
 
 
 
 WHAT YOU NEED TO BE SUCCESSFUL
 
 
 
 
 
 
 
 Qualification
 
 
 
 
 
 <ul>
 <li>
 Minimum bachelor's degree is required.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 3 to 5 years of relevant experience.
 </li>
 </ul>
 
 
 
 
 
 Technical Competencies:
 
 
 
 
 
 <ul>
 <li>
 Communication and Presentation Skills
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Experience in selling complex enterprise-level solutions
 </li>
 </ul>
 
 
 
 
 
 
 PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
 
 
 
</div>

Key Accounts Manager Ent Sol. Sales

Confiz

<div>We&rsquo;re looking for a skilled professional to design, develop, and maintain APIs and integration services using WSO2 MI and API Manager. You&rsquo;ll implement secure, reusable, and high-performance solutions while working closely with QA and DevOps teams to ensure smooth deployments.
Key Responsibilities:
<ul><li>Develop, configure, and maintain APIs, mediation flows, and services using WSO2 MI and API Manager.</li>
<li>Implement integration use cases for internal and external systems.</li>
<li>Apply best practices for security, performance tuning, and error handling.</li>
<li>Ensure reusable and standardized integration components.</li>
<li>Collaborate with QA and DevOps to deliver high-quality deployments.</li>
</ul>
Requirements:
<ul><li>2&ndash;5 years of experience with WSO2 MI/EI and API Manager.</li>
<li>Strong skills in REST, SOAP, XML, JSON, and integration patterns.</li>
<li>Familiarity with OAuth2, JWT, SAML, and API security best practices.</li>
<li>Experience in CI/CD and Git-based workflows.</li>
<li>Problem-solving and debugging skills.</li>
</ul>
We have an amazing team of 700+ individuals working on highly innovative enterprise projects &amp; products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast-growth fintech, and multiple Silicon Valley startups.
What makes Confiz stand out is our focus on processes and culture. Confiz is ISO 9001:2015 (QMS), ISO 27001:2022 (ISMS), ISO 20000-1:2018 (ITSM), ISO 14001:2015 (EMS), ISO 45001:2018 (OHSMS) Certified. We have a vibrant culture of learning via collaboration and making workplace fun.
People who work with us work with cutting-edge technologies while contributing success to the company as well as to themselves.
To know more about Confiz Limited, visit: https://www.linkedin.com/company/confiz-pakistan/</div>

WSO2- Developers / Integration Engineers

Explore 439+ Customer success manager in Islamabad this January. Find roles across top companies and apply now to boost your career.