customer success manager

Zones

<div>Description 
 
 
Company Overview: 
 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM 
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
 
Position Overview: 
 
As the Client Success Manager, you'll be involved in ensuring client satisfaction and success. Your duties include efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role demands strong customer service skills, organizational prowess, and the ability to excel in a fast-paced environment while working autonomously. 
 
What you&rsquo;ll do as the Client Success Manager I 
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner.</li><li>
Relationship Building &ndash; Interact and build relationships with customers on a daily basis.</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
A primary focus on new accounts for their first 6 months as well as at risk accounts on the Service Desk.</li></ul> 
Process
 
List critical processes this individual will undertake to achieve targeted results.
<ul><li>Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
</li><li>Create quotes and orders flawlessly.</li><li>
Meet or exceed customer/contract SLAs on Quote delivery</li><li>
Meet or exceed customer/contract SLAs on Order placement</li><li>
Continuously monitor open orders and expedite where needed</li><li>
Provide comprehensive and timely communication to customers and Sales</li><li>
Relationship Building &ndash; Develop solid relationships with Zones customers.</li><li>
Interact with customers on a daily basis.</li><li>
Establish relationships with multiple people in multiple departments</li><li>
Constantly communicate outstanding orders, constraints and alternatives.</li><li>
Coordinate and encourage Zones team member interactions with accounts</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Provide proactive action to provide 5 star service.</li><li>
Have a complete understanding of the Zones Service Catalog</li><li>
Be the first and primary line of contact on all customer issues and concerns</li><li>
Engage Sales to coordinate communication of service and needs.</li><li>
Ensure that timely and impactful reporting is provided to the customer</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Ensure custom catalog maintenance on Zones Connect</li><li>
Process project worksheets for inventory allocations</li><li>
Monitor and coordinate inventory management activities. (Hardware)</li><li>
Monitor and provide support activities on Customer contracts (Software)</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
Actively participate in pipeline growth and maintenance activities</li><li>
Uncover future needs through constant value driven interactions.</li><li>
Understand account dynamics and look for ways to increase profitability</li><li>
Understand Zones automation capabilities and look for opportunities to provide those services to customers.</li><li>
Coordinate with PMO or Enterprise Operations on new customer roll outs</li></ul> 
. 
What you will bring to the team:<ul><li>
Graduate &ndash; Any Specialization.</li><li>
Experience in Enterprise level sales</li><li>
Strong customer service skills and commitment to meet or exceed customer requirements</li><li>
Excellent organization skills and process expertise</li><li>
Ability to work in a fast-paced environment and meet aggressive deadlines</li><li>
Excellent verbal and written communication skills</li><li>
Ability to negotiate, influence, and persuade</li><li>
Analytical with excellent problem-solving skills</li><li>
Ability to work with little or no supervision.</li><li>
Bachelor's degree in business administration or any other Field</li><li>
Minimum 2-3 years of experience.</li></ul> 
Zones offers a comprehensive Benefits package 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym. 
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career. 
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. 
Job timings: 1:00 PM to 09:30 PM (Pk time) 
#LI-UQ1</div>

Client Success Manager – 1

Alestra Solutions

Job description Alestra Solutions is looking for Customer Success Representative.Job description: The ideal candidate should be able to effectively communicate with people and proactively solving issues. As a CSR you will be responsible for converting customers into passionate evangelists.Location: Gulberg Greens, Islamabad- Onsite Salary: Open and Negotiable Timings: Rotational Apply or refer at hr@alestrasol.comResponsibilities &middot; Communicate with customers via phone, email and chat &middot; Provide knowledgeable answers to questions about product, pricing and availability &middot; Work with internal departments to meet customer's needs &middot; Data entry in various platformsQualifications &middot; At least 2 - 3 years of relevant work experience &middot; Excellent chat etiquette and excellent verbal, written, and interpersonal skills &middot; Ability to multi-task, organize, and prioritize workBenefits &middot; Share Percentage &middot; Annual Increment &middot; Recreational Activities &middot; Flexible CultureJob Type: Full-timeAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Support: 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Customer Success Representative

ibex

<div>
 
 
 ibex. Pakistan is offering an exciting fresh job opportunity in Islamabad! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis.
 
 
 &nbsp;
 
 
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach.
 
 
 &nbsp;
 
 
 
 
 Having prior experience in dealing with international customers - even better if they were based in USA - is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment.
 
 
 &nbsp;
 
 
 
 
 
 PS
 
 &nbsp;A sense of humor would help too!
 
 
 &nbsp;
 
 
 
 
 Disclaimer
 
 &nbsp;
 
 
 
 This is not a sales-based job.
 
 
 &nbsp;&nbsp;
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 Professionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 
 </li>
 <li>
 
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 
 </li>
 <li>
 
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 
 </li>
 <li>
 
 Providing alternatives to products/items, which are not available on the ecommerce website
 
 </li>
 <li>
 
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 
 </li>
 <li>
 
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 
 </li>
 <li>
 
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 
 </li>
 <li>
 
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 
 </li>
 <li>
 
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 
 </li>
 <li>
 
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 
 </li>
 <li>
 
 Staying up to date with latest updates on CRM and other systems information, process changes and future updates
 
 
 </li>
 <li>
 
 Exceptional verbal communication skills in English is a must
 
 </li>
 <li>
 
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 
 </li>
 <li>
 
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 
 </li>
 <li>
 
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 
 </li>
 <li>
 
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 
 </li>
 <li>
 
 Experience using CRM systems is a bonus
 
 </li>
 <li>
 
 
 Fresh graduates and students searching for entry-level roles or call center jobs in Islamabad are encouraged to apply
 
 
 &nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 
 It is a full-time ibex. job opening in Pakistan
 
 </li>
 <li>
 
 The role will be on-site in one of ibex. office in Islamabad
 
 </li>
 <li>
 
 Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practices)
 
 </li>
 <li>
 
 
 Perks &amp; Benefits 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including
 
 
 
 <ul>
 <li>
 
 Customer Service Representative Supervisors/ Team Lead
 
 </li>
 <li>
 
 Office Administrator / Operations Coordinator
 
 </li>
 <li>
 
 Training Specialists
 
 </li>
 <li>
 
 Cross-campaign growth for more exposure
 
 </li>
 <li>
 
 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 </li>
 </ul>
 
 &nbsp;
 
</div>

Customer Success Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is offering an exciting fresh job opportunity in Islamabad! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach.
 
 
 Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment.
 
 
 
 PS:
 
 A sense of humor would help too!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 It is a full-time ibex. job opening in Pakistan
 </li>
 <li>
 The role will be on-site in one of ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Staying up to date with latest updates on CRM and other systems information, process changes and future updates
 </li>
 <li>
 Exceptional verbal communication skills in English is a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates and students searching for entry-level roles or call center jobs in Islamabad are encouraged to apply
 </li>
 </ul>
</div>

Mobilink Bank

<div>
 
 
 Department:
 
 Digital Banking
 
 
 
 Bank Grade:
 
 OG-I
 
 
 
 
 
 Reports To:
 
 Head of Digital Banking
 
 
 
 Location:
 
 Head Office
 
 
 
 
 
 
 
 
 
 What is Product Manager &ndash; Digital Banking - MMBL
 
 
 
 
 
 
 The Product Manager &ndash; Digital Banking is responsible for designing, enhancing, and managing digital banking products across mobile app, internet banking, and internal digital channels. The role focuses on translating business and customer needs into well-defined digital features, working closely with business, technology, operations, risk and compliance teams to deliver secure, scalable, and customer-friendly solution
 
 
 
 
 
 
 What Product Manager &ndash; Digital Banking Does
 
 
 
 
 
 <ul>
 <li>
 Own assigned digital banking products and features throughout their lifecycle, from ideation to post-launch optimization.
 </li>
 <li>
 Contribute to the digital banking roadmap in alignment with the bank&rsquo;s digital transformation strategy and business objectives.
 </li>
 <li>
 Identify opportunities to digitize manual processes and enhance customer journeys across digital channels. Define product goals, success metrics, release plans, and feature priorities.
 </li>
 <li>
 Gather and analyze requirements from business, operations, risk, compliance, and other stakeholders.
 </li>
 <li>
 Translate business requirements into Product Requirement Documents (PRDs), user stories, process flows, and functional specifications.
 </li>
 <li>
 Design end-to-end digital customer journeys, including exception handling and edge-case scenarios.
 </li>
 <li>
 Collaborate with UX/UI teams to develop intuitive, customer-centric digital experiences.
 </li>
 <li>
 Work closely with technology and engineering teams to ensure timely and accurate product delivery.
 </li>
 <li>
 Manage, prioritize, and maintain the product backlog in line with business priorities.
 </li>
 <li>
 Participate in Agile ceremonies, including backlog grooming, sprint planning, reviews, and retrospectives.
 </li>
 <li>
 Provide functional guidance and clarifications to development teams throughout the implementation lifecycle.
 </li>
 <li>
 Coordinate and support User Acceptance Testing (UAT), pilot launches, and production deployments.
 </li>
 <li>
 Act as the primary liaison between business, technology, operations, risk, compliance, and other stakeholders.
 </li>
 <li>
 Ensure alignment on project scope, timelines, deliverables, and responsibilities across all teams.
 </li>
 <li>
 Present product updates, demonstrations, progress reports, and recommendations to internal stakeholders.
 </li>
 <li>
 Ensure all digital products and features comply with SBP regulations, internal policies, AML requirements, and information security standards.
 </li>
 <li>
 Coordinate reviews and approvals with Risk, Compliance, Legal, and Information Security functions.
 </li>
 <li>
 Maintain complete and accurate documentation to support audits, governance reviews, and regulatory requirements.
 </li>
 <li>
 Monitor key digital performance indicators, including adoption, engagement, transaction success rates, drop-offs, and turnaround times.
 </li>
 <li>
 Analyze customer feedback, complaints, operational issues, and performance trends to identify improvement opportunities.
 </li>
 <li>
 Drive continuous product enhancements to improve customer experience, operational efficiency, and business outcomes.
 </li>
 <li>
 Support the development and maintenance of SOPs and operational procedures for digital products and processes.
 </li>
 <li>
 Coordinate training and knowledge transfer sessions for call center, branch, operations, and support teams.
 </li>
 </ul>
 
 Ensure operational readiness and seamless transition of new features and products to business-as-usual operations.
 
 
 
 
 
 
 What are we looking for and what does it take to be Product Manager &ndash; Digital Banking - MMBL?
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Finance, Computer Science, Information Technology, or a related field.
 </li>
 <li>
 3&ndash;6 years of experience in product management, digital banking, fintech, or technology-driven roles.
 </li>
 <li>
 Hands-on exposure to digital banking channels, including mobile banking applications, internet banking platforms, APIs, and core banking systems.
 </li>
 <li>
 Strong understanding of digital product development lifecycles and customer-centric product management practices.
 </li>
 <li>
 Experience working with cross-functional teams, including technology, operations, business, and compliance stakeholders.
 </li>
 <li>
 Knowledge of Agile methodologies and experience working in Agile delivery environments is preferred.
 </li>
 <li>
 Familiarity with banking regulations, compliance requirements, and risk management practices is an advantage.
 </li>
 <li>
 Experience working within a regulated financial services environment will be considered a plus.
 </li>
 <li>
 Strong analytical, problem-solving, communication, and stakeholder management skills.
 </li>
 </ul>
 
 
 
 
 
 About MMBL:
 
 
 
 Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 
 
 
 
 
 
 Why Join MMBL?
 
 
 
 This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.
 
</div>

Product Manager – Digital Banking

Reckitt

<div>
 We are Reckitt
 
 
 Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
 
 
 Sales
 
 
 Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.
 
 
 
 About The Role
 
 
 
 The Key Account Executive will lead point-of-contact efforts with key customers, driving category optimization and range expansion in alignment with Reckitt's TER Growth ambitions. Based in a designated region, the KAE will be responsible for managing and growing key accounts within their allocated geography, fostering strong relationships, and identifying opportunities to drive business growth.
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Customer Relationship Management: Ensure seamless alignment of demand and supply needs for customers, driving operational efficiency and satisfaction.
 </li>
 <li>
 Sales Operations: Execute and implement category strategies aligned with customer needs, driving business growth and customer satisfaction.
 </li>
 <li>
 In-Store Execution: Ensure effective store merchandising that meets JBP requirements, training and developing on-ground merchandising teams to achieve this goal.
 </li>
 <li>
 Sales Compliance: Ensure strict adherence to Reckitt&rsquo;s Code of Conduct, Anti-Bribery &amp; Corruption policies, and competition law
 
 
 </li>
 </ul>
 The experience we're looking for
 
 
 <ul>
 <li>
 Bachelors/Masters degree in Business Adminstration
 </li>
 <li>
 At least 2 years of working experience in field sales preferably in an FMCG environment
 </li>
 <li>
 Demonstrate strong leadership skills and business acumen, driving store level decision-making and a strong drive for outperformance via executional excellence.
 </li>
 <li>
 Proactively collect and analyze data to identify growth opportunities, monitor competition, and track market trends.
 </li>
 <li>
 Foster strong business and customer relationships by managing stakeholder interests and continually enhancing connections.
 </li>
 <li>
 Proficient in MS Office, particularly Excel, to effectively analyze data and drive business insights.
 
 
 </li>
 </ul>
 The skills for success
 
 
 Organisational skills, Commercial awareness, The ability to analyse data and spot trends, Adaptability, Creative skills, including writing, design and video editing, Good teamworking skills, Communication skills, Numerical skills, including compiling and analysing spreadsheets.
 
 
 What we offer
 
 
 With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
 
 
 Equality
 
 
 We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
</div>

Key Accounts Executive, Isl

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As a Field Dispatch Coordinator, you will ensure Zones work is performed efficiently &amp; accurately. You will provide consistency in customer deliverables by training &amp; onboarding technicians and engineers, assisting in the preparation of project manuals, performing pilot installations, quality assurance checks, and performing supervisory functions for the Field Services Team.
 
 
 
 What You&rsquo;ll Do As The Field Dispatch Coordinator
 
 
 
 Employees employed in the role of Field Dispatch Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Perform pilot installation for our customers to verify and validate the scope of services and installation scripts.
 </li>
 <li>
 Work with the Project Management Office to prepare project manuals on each project for our technicians and engineers which will outline topics such as:
 </li>
 <li>
 Contact information
 </li>
 <li>
 Escalation procedures
 </li>
 <li>
 Scope of services
 </li>
 <li>
 Installation scripts and processes
 </li>
 <li>
 Schedules and teams
 </li>
 <li>
 Locations and maps
 </li>
 <li>
 Site completion checklists
 </li>
 <li>
 Provide onboarding, training, and support for Field Technicians
 </li>
 <li>
 Perform quality assurance checks and team assessments to ensure:
 </li>
 <li>
 Performance of the complete scope of services as outlined in the SOW
 </li>
 <li>
 Installation scripts and processes are completed, meeting client directed specifications
 </li>
 <li>
 Be available for all escalations and questions as a dedicated technical support resource
 </li>
 <li>
 Route and manage subcontractor work orders
 </li>
 <li>
 Collect and validate appropriate deliverables upon completion for delivery to project manager
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 What you will bring to the team:
 
 
 Bachelor&rsquo;s degree in IT/Business Administration or any other related field
 
 
 
 Required Experience
 
 
 
 <ul>
 <li>
 5+ years&rsquo; experience with PC systems, related peripherals, common software programs, and Operating Systems
 </li>
 <li>
 Thorough understanding of the connectivity of devices to LAN and WAN
 </li>
 <li>
 Candidates must possess the ability and willingness to travel, which will include working off-hours, weekends and staying overnight with prior notification
 </li>
 <li>
 Strong interpersonal and customer service skills
 </li>
 <li>
 Ability to communicate internally and externally on all levels and through all mediums.
 </li>
 <li>
 Experience and success in working with various delivery organizations to achieve deliverables
 </li>
 <li>
 Ability to effectively prioritize and execute tasks in a high-pressure environment
 </li>
 <li>
 Ability to work and adapt to change in a fast paced environment
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Voice and Data cabling experience (Installation, termination, testing)
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience with Service Desk tool suites
 </li>
 <li>
 Concepts of networking fundamentals
 </li>
 <li>
 Microsoft Visio
 </li>
 <li>
 Experience with Service Now
 </li>
 <li>
 Resource supervisory experience
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 9:00 P.M to 06:00 A.M (Pk time)
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Field Dispatch Coordinator

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