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customer relationship management specialist

customer success manager

Persistent Systems

<div>
 
 
 About Position:
 
 
 
 
 
 
 We are seeking a highly experienced Senior DevOps Engineer with deep expertise in Azure cloud services and a strong development background. This role is ideal for professionals who thrive in fast-paced environments and are passionate about building scalable, secure, and automated infrastructure solutions. You will lead DevOps initiatives, drive cloud adoption, and collaborate across teams to implement best practices in CI/CD, infrastructure as code, and container orchestration.
 
 
 
 
 <ul>
 <li>
 
 Role: Customer Success Manager
 
 </li>
 <li>
 
 Location: All Persistent Locations
 
 </li>
 <li>
 
 Experience: 8+ Years
 
 </li>
 <li>
 
 Job Type: Full Time Employment
 
 </li>
 </ul>
 
 
 
 
 
 What You'll Do:
 
 
 
 
 
 <ul>
 <li>
 Customer Journey Design: Create and manage onboarding, adoption, and success journeys tailored to client needs and product use cases.
 </li>
 <li>
 Value Realization: Partner with customers to demonstrate how our products help achieve their business goals and optimize outcomes.
 </li>
 <li>
 AI &amp; Technology Guidance: Simplify complex product capabilities, including AI-driven features, into clear use cases for customers.
 </li>
 <li>
 Engagement Programs: Leverage Gainsight CS or marketing automation tools such as Marketo, Eloqua, or Pardot to deliver targeted campaigns and adoption nudges.
 </li>
 <li>
 Data &amp; Insights: Analyze usage data and customer feedback to identify adoption gaps, generate insights, and influence success strategies.
 </li>
 <li>
 Design &amp; Branding: Ensure all customer touchpoints are visually engaging, on-brand, and aligned with product positioning.
 </li>
 <li>
 Cross-Functional Collaboration: Work closely with Product Management, Marketing, and Support to escalate customer needs, influence product roadmap, and close the feedback loop.
 </li>
 </ul>
 
 
 
 
 
 Expertise You'll Bring:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or master&rsquo;s degree in business, Technology, or related discipline.
 </li>
 <li>
 4&ndash;8 years of experience in Customer Success, Product Marketing, or related client-facing roles, ideally within SaaS/product companies.
 </li>
 <li>
 Strong functional understanding of enterprise software and digital products.
 </li>
 <li>
 AI literacy&mdash;ability to connect AI-driven features to business value.
 </li>
 <li>
 Experience with Gainsight CS or marketing automation platforms (Marketo, Eloqua, Pardot).
 </li>
 <li>
 Strategic, logical, and analytical thinker with strong problem-solving ability.
 </li>
 <li>
 Excellent communication and storytelling skills, with an eye for design and branding.
 </li>
 <li>
 Proficiency in PowerPoint, and comfort with data interpretation and analytics.
 </li>
 <li>
 Creative tools: Photoshop, Adobe Creative Cloud, Canva.
 </li>
 <li>
 Multimedia skills: Video editing and visual content creation.
 </li>
 <li>
 Experience with process improvement or product adoption frameworks.
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 
 
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
 </li>
 <li>
 Opportunity to work with cutting-edge technologies
 </li>
 <li>
 Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
 </li>
 <li>
 Annual health check-ups
 </li>
 <li>
 Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
 </li>
 </ul>
 
 
 
 
 
 Values-Driven, People-Centric &amp; Inclusive Work Environment:
 
 
 
 
 
 
 Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
 
 
 
 
 <ul>
 <li>
 We support hybrid work and flexible hours to fit diverse lifestyles.
 </li>
 <li>
 Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
 </li>
 <li>
 If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
 </li>
 </ul>
 
 
 
 
 
 Let&rsquo;s unleash your full potential at Persistent
 
 
 
 
 
 
 
 
 &ldquo;Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.&rdquo;
 
 
 
</div>

Customer Success Manager

Acoustic

<div>
 
 As a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer's playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director&nbsp;and various internal Acoustic stakeholders.&nbsp;
 
 
 &nbsp;
 
 
 
 
 The Role
 
 
 
 
 Throughout the customer lifecycle, the Customer Success Associate will support the provision of:
 
 <ul>
 <li>
 
 Onboarding Customers
 
 :&nbsp;This involves guiding customers through the initial setup and usage of Acoustic Connect. The Customer Success Associate ensures that customers are comfortable and well-informed about the product's features and capabilities as it relates to their business and in line with the Customer's Success Plan.&nbsp;
 </li>
 <li>
 
 Customer Training
 
 :&nbsp;Ensuring the customer knows how and where to access the relevant training materials, in some instances facilitating training sessions, either one-on-one or in groups, to help customers use Acoustic Connect efficiently &amp; effectively. &nbsp;
 </li>
 <li>
 
 Customer Support
 
 :&nbsp;As required, triaging and prioritizing customer support tickets and working alongside Support to track resolutions and ticket closures.&nbsp;
 </li>
 <li>
 
 Relationship Management
 
 :&nbsp;Facilitating strong relationships with customers, acting as an internal conduit ensuring all parties maintain their commitments &amp; obligations as it relates to Acoustic Connect usage and adoption, regularly check in with customers to maintain momentum, gauge satisfaction and identify any areas for improvement.&nbsp;
 </li>
 <li>
 
 Feedback Gathering
 
 : Collecting and analyzing customer feedback to provide insights to product development &amp; product marketing teams whilst also seeking positive customer references and proof points. To excel as a Customer Success Associate, professionals need to possess a diverse set of skills, both technical and interpersonal:&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Required Skills
 
 &nbsp;
 
 <ul>
 <li>
 
 Communication Skills
 
 :&nbsp;Strong verbal and written communication abilities are crucial for interacting with customers and explaining Acoustic Connect in a comprehensible manner.&nbsp;
 </li>
 <li>
 
 Empathy
 
 :&nbsp;Understanding and empathizing with customer needs and challenges, earning trust and delivering a personalized experience.&nbsp;
 </li>
 <li>
 
 Problem-Solving
 
 :&nbsp;The ability to analyze situations, identify issues, and support the implementation of effective solutions to&nbsp;address customer concerns promptly.&nbsp;
 </li>
 <li>
 
 Technical Proficiency
 
 :&nbsp;Familiarity with Acoustic Connect and a general understanding of the technology behind it to enable a Customer Success Associate to provide better support and training.&nbsp;
 </li>
 <li>
 
 Organization
 
 :&nbsp;Managing multiple customer accounts, internal &amp; external stakeholders and tasks requires excellent organizational skills to keep track of customer interactions, follow-ups, and milestones to ensure a seamless customer experience.&nbsp;
 </li>
 <li>
 
 Customer-Oriented Mindset
 
 :&nbsp;Putting the customer's needs first and striving to exceed their expectations is essential for success in this role.&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Tools and technologies
 
 &nbsp;
 
 
 Customer Success Associates use a variety of tools and technologies to effectively manage their responsibilities and engage with customers:&nbsp;
 
 <ul>
 <li>
 
 Customer Relationship Management (CRM) Software &amp; Customer Success Platforms:
 
 &nbsp;Salesforce to help track customer interactions, managing accounts, and analyzing data. Planhat to monitor customer health scores, track usage patterns, automate customer success processes, analyze customer data and generate insights to improve customer success strategies.&nbsp;
 </li>
 <li>
 
 Communication Tools
 
 :&nbsp;Outlook, Microsoft Teams, and Slack facilitate seamless customer communication.&nbsp;
 </li>
 <li>
 
 Help Desk Software
 
 :&nbsp;Zendesk&nbsp;for managing customer support tickets and ensuring timely resolution of issues.&nbsp;
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1-2 years of experience in customer success, account management, or a related customer-facing role.&nbsp;
 </li>
 <li>
 Experience with SaaS, MarTech, or marketing automation platforms is a plus.&nbsp;
 </li>
 <li>
 Knowledge of customer success platforms and support tools such as Salesforce, Planhat, Zendesk, or similar.&nbsp;
 </li>
 </ul>
</div>

Philips

<div>
 Job Title
 
 
 Service Account Manager - Pune
 
 
 
 Job Description
 
 
 
 
 Job title:
 
 
 
 The Service Account Manager will be responsible for managing and nurturing long-term relationships with assigned clients. This role ensures the delivery of high-quality services, drives customer satisfaction, identifies opportunities for account growth, and serves as the main point of contact for all service-related matters.
 
 
 
 Job location: Pune
 
 
 
 
 Our Role
 
 
 
 <ul>
 <li>
 Collaborates closely with marketing, services, and supply chain teams to create optimal offers for key accounts, ensuring all aspects of the proposal align with customer requirements and company objectives.
 </li>
 <li>
 Creates and executes comprehensive annual customer account plans with support from commercial management, setting clear targets and strategic actions to drive sustained business growth.
 </li>
 <li>
 Presents and thoroughly explains the product portfolio to customers, supporting promotional activities and ensuring a comprehensive understanding of product benefits and features.
 </li>
 <li>
 Implements targeted action programs for key accounts, working collaboratively to enhance the performance of the company and achieve defined sales targets.
 </li>
 <li>
 Ensures full compliance with Philips' business processes, quality standards, and regulatory requirements, maintaining the highest levels of business integrity and conduct, which safeguards the company's reputation.
 </li>
 <li>
 Executes the day-to-day operational activities pertaining to improved customer experience, ensuring meticulous attention to detail in overseeing all aspects, working under direct supervision.
 </li>
 <li>
 Conducts in-depth analysis of customer feedback and visit data, leveraging sophisticated analytics to extract actionable insights that inform strategic decisions and drive continuous enhancement of the customer experience.
 </li>
 <li>
 Ensures an unparalleled level of customer experience during customer visits, meticulously orchestrating every touchpoint to exceed customer expectations and foster long-lasting brand affinity.
 </li>
 <li>
 Improves customer engagement and experiences by curating and executing innovative initiatives, fostering emotional connections and brand loyalty among visitors.
 </li>
 <li>
 Helps to conduct executive briefings for customer prospects and executives, focusing on industry-specific outcomes and the strategic impact of Philips&rsquo; solutions to address unique challenges and objectives.
 </li>
 <li>
 Handles the intricate network of operations, infrastructure, budget, and logistics of the customer experience with precision, ensuring every aspect is finely tuned to deliver a flawless customer journey.
 </li>
 <li>
 Participates in improvement initiatives, fostering a culture of innovation and excellence while driving tangible enhancements in operational efficiency and service delivery.
 </li>
 <li>
 Documents and codifies all processes, procedures, and best practices related to customer visits, ensuring a standardized approach that upholds Philips' commitment to excellence across all touchpoints.
 
 
 </li>
 </ul>
 
 Key Performance Indicators
 
 
 
 <ul>
 <li>
 Revenue / OIT (Growth) / CSG
 </li>
 <li>
 IGM
 </li>
 <li>
 Contract Penetration
 </li>
 <li>
 Ontime contract renewal (OTCR)
 </li>
 <li>
 AR
 </li>
 <li>
 NPS+
 </li>
 <li>
 Upgrades &amp; Solution Business
 </li>
 <li>
 Customer Socket Retention
 </li>
 <li>
 Year over year growth
 </li>
 <li>
 Reoccurring revenues
 </li>
 <li>
 Account P&amp;L, revenue and margin
 
 
 </li>
 </ul>
 
 You're The Right Fit If
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT, Engineering, or a related field.
 </li>
 <li>
 5+ years of experience in Account Management, Service Delivery, or Customer Success roles.
 </li>
 <li>
 Prior experience managing enterprise or key accounts is preferred.
 </li>
 <li>
 Experience working within the medical industry.
 
 
 </li>
 </ul>
 
 How We Work Together
 
 
 
 We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
 
 
 Onsite roles require full-time presence in the company&rsquo;s facilities.
 
 
 Field roles are most effectively done outside of the company&rsquo;s main facilities, generally at the customers&rsquo; or suppliers&rsquo; locations.
 
 
 Indicate if this role is an office/field/onsite role.
 
 
 
 About Philips
 
 
 
 We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
 
 
 <ul>
 <li>
 Learn more about our business.
 </li>
 <li>
 Discover our rich and exciting history.
 </li>
 <li>
 Learn more about our purpose.
 
 
 </li>
 </ul>
 If you&rsquo;re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
</div>

Service Account Manager - Pune

Wipro

<div>
 Job description:
 
 
 Job Description
 
 
 Role Purpose
 
 
 The purpose of this role is to increase revenue, maximize process efficiency &amp; cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account.
 
 ͏
 
 Do
 
 <ul>
 <li>
 
 Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms&nbsp;
 
 </li>
 <li>
 Strategy Planning with Senior Stakeholders&nbsp;
 <ul>
 <li>
 Collaborate with leaders to provide strategic and operational plans associated with the account
 </li>
 <li>
 Plan the strategy for the coming years by identifying new geographies for alternate revenue streams
 </li>
 <li>
 Ensure a deep enough understanding of clients&Atilde;&cent;&Acirc;&euro;&Acirc;&trade; individual experiences to head off potential issues before they become problems&nbsp;
 </li>
 </ul>
 </li>
 <li>
 Contract compliance &amp; adherence&nbsp;
 <ul>
 <li>
 Ensure all SLA parameters are met in the account and maintain a green card at all times
 </li>
 <li>
 Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited
 </li>
 <li>
 Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines
 </li>
 </ul>
 </li>
 </ul>
 ͏
 <ul>
 <li>
 Delivery governance in the account&nbsp;
 <ul>
 <li>
 Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project&nbsp;
 </li>
 <li>
 Ensure a green card for all accounts in terms of performance and quality
 </li>
 <li>
 Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags
 </li>
 <li>
 Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders
 </li>
 <li>
 Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
 </li>
 <li>
 Ensure regular invoicing as per the contract terms and condition
 </li>
 <li>
 Forecast and track key account metrics
 </li>
 </ul>
 </li>
 <li>
 Invoicing
 <ul>
 <li>
 Timely submission of invoices to the client as defined in the SOW
 </li>
 <li>
 Provide information required and resolve any invoicing issues raised by the client
 </li>
 </ul>
 </li>
 <li>
 Collect and analyze statistics (costs, customer service metrics etc.)
 </li>
 <li>
 &nbsp;Assume responsibility of budgeting and tracking expenses
 </li>
 </ul>
 ͏
 <ul>
 <li>
 
 Ensure outstanding performance against key metrics mentioned in the agreement
 
 </li>
 <li>
 Regular cadence around contract compliance
 <ul>
 <li>
 Evaluate performance with key metrics (accuracy, customer service metrics etc.)
 </li>
 <li>
 Set direction for the team, track progress against targets through regular cadence calls and course correct as require
 </li>
 <li>
 Drive the focus of the team on quality and adherence to contract compliance processes
 </li>
 <li>
 Drive and implement structured cadence around quality, both process and transactional
 </li>
 <li>
 Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed&nbsp;
 </li>
 <li>
 Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.
 </li>
 </ul>
 </li>
 </ul>
 ͏
 <ul>
 <li>
 Resource Allocation &amp; Retention
 <ul>
 <li>
 Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
 </li>
 <li>
 Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery&nbsp;
 </li>
 <li>
 Optimize manpower and minimize leakages by working closely with delivery head
 </li>
 <li>
 Ensure retention by offering relevant trainings and certifications of all allocated resources&nbsp;
 </li>
 <li>
 Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team&nbsp;
 </li>
 </ul>
 </li>
 <li>
 Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects
 </li>
 </ul>
 
 
 
 &nbsp;
 
 
 Experience: 5-8 Years
 
 .
 
 
 &nbsp;
 
 
 Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
 
</div>

Mid Level manager (MLM) L2

AkzoNobel

<div>
 
 Project Manager responsible for achieving the project objectives. Project managers direct the planning and execution of a project and personally commit to the success of the project. They nurture the project to meet its objectives. To set scope and develop project plan, business case, in line with the Business / Department strategy, project and functional standards ensuring a successful delivery of the aimed project result.
 
 
 
 
 
 The Project Manager is responsible for managing and delivering the project on time, in full and on/below budget. The Project Manager should also make sure that the project complies with the AkzoNobel Policies and Procedures for projects.
 
 
 
 <ul>
 <li>
 Prepare the project &amp; create the project plan
 </li>
 <li>
 Execute the project plan
 </li>
 <li>
 Handover the result &amp; close the project
 </li>
 <li>
 Ensure proper stakeholder management and deliver value for the customer
 </li>
 <li>
 Define and negotiate project objectives, deliverables and roles when working with outsourced business partners
 </li>
 <li>
 Promote best practice methods, approaches and practices for project management across the AkzoNobel community
 </li>
 <li>
 Organize post project reviews and document lessons learned and contribute to have Projects Management and standard Project Management methodology continuously optimized
 </li>
 </ul>
 
 
 <ul>
 <li>
 BS/BA degree in Business Administration, Engineering, or related Analytical field required.
 </li>
 <li>
 Certifications in either: PMI/PMP, IPMA or Prince2
 </li>
 <li>
 Experience in Project Management and / or experience in R&amp;D / IT or other relevant experience needed for the project
 </li>
 </ul>
 
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 
 Key Generic Competencies
 
 
 <ul>
 <li>
 Manages the relation with a (large) variety of (groups of) stakeholders
 </li>
 <li>
 Effective under stress
 </li>
 <li>
 Planning and organizing skills
 </li>
 <li>
 Strong analytical and problems solving abilities
 </li>
 <li>
 People management skills: ability to manage and motivate a (large) team of indirect reports
 </li>
 <li>
 Good communication skills with compliance groups, suppliers, and colleagues at all levels in the organization
 </li>
 </ul>
 
 
</div>

Project Manager

<div>
 Job description:
 
 
 Job Description
 
 
 Role Purpose
 
 
 
 The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
 
 ͏
 
 
 Do
 
 
 
 1. Customer requirements gathering and engagement
 
 <ul>
 <li>
 Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements&nbsp;
 </li>
 <li>
 Detail out scope documents, functional &amp; non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
 </li>
 <li>
 Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
 </li>
 <li>
 Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
 </li>
 <li>
 Understand and communicate the financial and operational impact of any changes
 </li>
 <li>
 Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
 </li>
 <li>
 Empower the customers through demonstration and presentation of the proposed solution/ prototype
 </li>
 <li>
 Maintain relationships with customers to optimize business integration and lead generation
 </li>
 <li>
 Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
 </li>
 </ul>
 ͏
 
 2.&nbsp;Engage with delivery team to ensure right solution is proposed to the customer
 
 
 &nbsp;a.&nbsp;Periodic cadence with delivery team to:
 
 <ul>
 <li>
 Provide them with customer feedback/ inputs on the proposed solution
 </li>
 <li>
 Review the test cases to check 100% coverage of customer requirements
 </li>
 <li>
 Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
 </li>
 <li>
 Deploy and facilitate new change requests to cater to customer needs and requirements
 </li>
 <li>
 Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
 </li>
 <li>
 Conduct Integration Testing and User Acceptance demo&Atilde;&fnof;&Acirc;&cent;&Atilde;&sbquo;&Acirc;&euro;&Atilde;&sbquo;&Acirc;&trade;s testing to validate implemented solutions and ensure 100% success rate
 </li>
 <li>
 Use data modelling practices to analyze the findings and design, develop improvements and changes
 </li>
 <li>
 Ensure 100% utilization by studying systems capabilities and understanding business specifications
 </li>
 <li>
 Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
 </li>
 </ul>
 
 &nbsp;b.&nbsp;Support Project Manager/ Delivery Team in delivering the solution to the customer
 
 <ul>
 <li>
 Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
 </li>
 <li>
 Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
 </li>
 <li>
 Ensure Customer Satisfaction through quality deliverable on time
 </li>
 </ul>
 ͏
 
 3.&nbsp;Build domain expertise and contribute to knowledge repository
 
 <ul>
 <li>
 Engage and interact with other BA&Atilde;&fnof;&Acirc;&cent;&Atilde;&sbquo;&Acirc;&euro;&Atilde;&sbquo;&Acirc;&trade;s to share expertise and increase domain knowledge across the vertical
 </li>
 <li>
 Write whitepapers/ research papers, point of views and share with the consulting community at large
 </li>
 <li>
 Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
 </li>
 <li>
 Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
 </li>
 </ul>
 ͏
 
 
 Deliver
 
 
 
 No.
 
 
 Performance Parameter
 
 
 Measure
 
 1.Customer Engagement and Delivery ManagementPCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.2.Knowledge ManagementNo. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components &nbsp;developed for proposal during quarter
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 Experience: 5-8 Years
 
 .
 
 
 &nbsp;
 
 
 Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
 
</div>

Business Analyst L4

Lenskart.com

<div>
 Area Operations Manager is one of the most critical roles as the profile has a direct impact and
 
 
 connect with the employees at store level who are in turn responsible for revenue generation and
 
 
 providing the best customer service to our Lenskart customers. For us the Area Operations Managers are
 
 
 the facilitators of growth, driving NPS at the assigned stores by engaging in the best customer service at
 
 
 the stores, developing people, regular coaching and mentoring our people to do better at store level. We
 
 
 hire young, energetic, strong communicators and pragmatic leaders with strong inclination towards
 
 
 customer servicing and sales, who can lead their team to achieve the numbers and the overall
 
 
 organizational objectives.
 
 
 Profile Summary
 
 
 Our Area Operations Manager is responsible for developing and expanding the business in the respective
 
 
 area and managing the store operations across the respective area thereby increasing the customer
 
 
 experience.
 
 
 Key Responsibilities
 
 
 Driving Sales and Customer Service
 
 
 <ul>
 <li>
 Driving and ensuring to meet or exceed the sales plan of the respective territory monthly/
 
 
 </li>
 </ul>
 quarterly and annually
 
 
 <ul>
 <li>
 Driving and focusing on providing the customer services thereby increasing the Net Promoter
 
 
 </li>
 </ul>
 Score (NPS) for the store
 
 
 <ul>
 <li>
 Drive culture of high sales performance expectations, i.e. SALES Leadership
 </li>
 <li>
 Motivates and inspires field team to drive for results.
 </li>
 <li>
 Review financial performance at regional level to identify improvement opportunities.
 </li>
 <li>
 Serve as critical strategy planning link between Corporate and the field organization.
 </li>
 <li>
 Translate corporate goals including financial returns, sales growth and market share, into
 
 
 </li>
 </ul>
 business plans.
 
 
 <ul>
 <li>
 Assess field capability and establish performance priorities at group level.
 
 
 </li>
 </ul>
 Manpower Planning &amp; People Development
 
 
 <ul>
 <li>
 Working with the HR team and the Store Manager in ensuring staffing levels are adequate to
 
 
 </li>
 </ul>
 effectively operate the store
 
 
 <ul>
 <li>
 Direct responsibility for professional development of Lenskart Associates
 </li>
 <li>
 Assess and prioritize advanced management skill gaps including those related to
 
 
 </li>
 </ul>
 design and implementation of business plans, forecasts, financial analysis,
 
 
 associate development and communication.
 
 
 <ul>
 <li>
 Conduct two-way, formal and informal performance evaluations of Lenskart Associates which
 
 
 </li>
 </ul>
 review professional development needs and accomplishments as well as overall achievement
 
 
 of management objectives
 
 
 <ul>
 <li>
 Responsible for establishing a culture that embraces diversity and maximizes the learnings from
 
 
 </li>
 </ul>
 a diverse team.
 
 
 <ul>
 <li>
 Overall responsibility for associate development
 
 
 </li>
 </ul>
 Managing P&amp;L of the Assigned Stores
 
 
 <ul>
 <li>
 Responsible for managing and maintaining territory and store budgets to ensure profitability at
 
 
 </li>
 </ul>
 store as well as territory level
 
 
 <ul>
 <li>
 Managing the top and bottom line effectively of the assigned territory and stores
 </li>
 <li>
 Responsible for reducing shrinkage
 </li>
 <li>
 Managing the productivity of the staff
 </li>
 <li>
 Using cost effective methods to ensure productivity of the respective territory
 
 
 </li>
 </ul>
 Managing and Maintaining High Standards of Retail Operations
 
 
 <ul>
 <li>
 Regular Store Visits to:
 </li>
 <li>
 Audit stores
 </li>
 <li>
 Coaching the Store Managers
 </li>
 <li>
 Motivate staff through sales discussions
 </li>
 </ul>
</div>

Area Operations Manager Pune

Explore 78+ Customer success manager in Pune this December. Find roles across top companies and apply now to boost your career.

78 customer success manager jobs IN Pune

Customer Success Manager

Customer Success Manager

Service Account Manager - Pune

Mid Level manager (MLM) L2

Project Manager

Business Analyst L4

Area Operations Manager Pune