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Flock Safety

<div><h1 class="jobSectionHeader">Who is Flock?</h1>
Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.
We&rsquo;re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It&rsquo;s intense but deeply rewarding for those who want to make an impact.
With nearly $700M in venture funding and a $7.5B valuation, we&rsquo;re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.<h1 class="jobSectionHeader">
The Opportunity</h1>
As an Majors Customer Success Manager (CSM) at Flock Safety, you will serve as a strategic advisor and executive partner to some of our largest and most complex customers. You&rsquo;ll be responsible for driving measurable outcomes, strengthening multi-threaded relationships, and ensuring that our solutions align with each agency&rsquo;s strategic goals around safety, transparency, and community impact.
This role is ideal for a seasoned CSM who thrives in strategic environments, balancing executive engagement with day-to-day program execution, while influencing outcomes across diverse stakeholders, from command staff to IT to city leadership.<h1 class="jobSectionHeader">
The Skillset</h1><ul><li>
Strategic Relationship Management: 5+ years in Customer Success, Account Management, or Strategic Partnerships, managing enterprise-level or public sector customers with complex stakeholder environments.</li><li>
Executive Presence: Ability to navigate executive-level conversations with confidence, clarity, and diplomacy.</li><li>
Business Acumen: Strong understanding of organizational goals, budgeting cycles, and how to tie Flock&rsquo;s solutions to tangible operational and community outcomes.</li><li>
Program Leadership: Experience leading large-scale, cross-functional programs from kickoff to renewal, ensuring accountability and communication across all stakeholders.</li><li>
Analytical Mindset: Comfortable interpreting usage data, KPIs, and adoption trends to drive insight-led engagement.</li><li>
Cross-Functional Collaboration: Proven success partnering with Sales, Product, Legal, and Deployment teams in a matrixed environment.</li><li>
Public Safety or Security Experience (Preferred): Understanding of government operations, procurement processes, or public safety workflows.</li></ul>
Feeling uneasy that you haven&rsquo;t ticked every box? That&rsquo;s okay; we&rsquo;ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.<h1 class="jobSectionHeader">
90 Days at Flock</h1>
We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.
The First 30 Days<ul><li>
Complete onboarding on Flock&rsquo;s platform, customer success playbooks, and engagement tools</li><li>
Shadow customer calls to learn success metrics, workflows, and value levers for various segments</li><li>
Begin resolving support tickets and co-facilitating customer training sessions</li></ul>
The First 60 Days<ul><li>
Independently lead onboarding sessions for new customers, driving early adoption</li><li>
Conduct regular health checks and usage reviews; begin surfacing potential renewal risks and expansion opportunities</li><li>
Deliver training and best practice webinars aligned to adoption goals</li></ul>
90 Days &amp; Beyond<ul><li>
Manage the full customer lifecycle with a focus on retention and strategic expansion</li><li>
Facilitate QBRs, renewal conversations, and solutions presentations to communicate value and uncover growth</li><li>
Contribute to evolving CSM playbooks and internal enablement for scalable impact</li></ul><h1 class="jobSectionHeader">
Salary &amp; Equity
</h1>In this role, you&rsquo;ll receive a starting salary between $170,000 and $194,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.<h1 class="jobSectionHeader">
The Perks</h1>
Flexible PTO: We seriously mean it, plus 11 company holidays.
Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
Fertility &amp; Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
WFH Stipend: $150 per month to cover the costs of working from home.
Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
Home Office Stipend: A one-time $750 to help you create your dream office.
If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check.
Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.
If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.
At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.
Flock Safety is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock Safety will come from an email address ending in @flocksafety.com. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock Safety role, please report it to recruiting@flocksafety.com
Compensation Range: $170K - $194K</div>

Customer Success Manager, Majors

Chicago Transit Authority

<div></div><div><div>Chicago Transit Authority is the second largest transit system in the country! Our college internship program offers summer and year-long internships that provide students with valuable work experience, professional development, and mentorship. Students receive exposure to the discipline of the workplace and are guided by subject matter experts who assist them in acquiring the skills, knowledge, and experience needed to perform in today&rsquo;s technically demanding careers. Interns at CTA work in a range of departments across the authority.

Our internships are project-based; therefore, the skills that we seek vary based on the needs of the projects during each term. All majors are welcome to apply, but please see education experience/requirements for specifics about what disciplines each internship project is seeking.
Internships are part-time (15 hours a week) during the school year and full-time (40 hours a week) during the summer.

In this role within the Chief Engineer department&rsquo;s Quality Inspections unit, interns will:
<ul>
<li> Digitize and archive inspection historical data.</li>
<li> Perform inspections on multiple parts and materials and learn how to use various measuring tools and instruments.</li>
<li> Assist in creating and transcribing inspection reports, instructions, and inspection drawings.</li>
</ul>
Primary work location for this role: CTA Material Distribution Center (901 W. Division Street, Chicago Illinois 60642)<div> 
</div></div><div>
Qualifications<div></div><div> 
<div>
<div><div><div>Educational Experience/Requirements:
 <ul><li>Preferred Major(s): Mechanical, Civil, Electrical, or Industrial Engineering</li>
<li> Preferred Level of Education: College sophomore and above</li>
<li> Required enrollment status: Full-time (as defined by your academic institution) in a degree program at an accredited college or university</li>
</ul>
Physical Requirements:
 <ul><li>The demands associated with the normal office environment</li>
<li> Must be able to comply with office policy to work on-site twice per week</li>
<li> Light physical activity, including walking outdoors and climbing stairs</li>
<li> Ability to lift up to 50lbs</li>
</ul>
Knowledge, Skills and Abilities:
 <ul><li>Strong Microsoft Office and computer skills.</li>
<li> Excellent verbal and written communication skills.</li>
<li> Good analytical and critical thinking skills.</li>
<li> Proficient organizational skills with attention to detail.</li>
<li> Good project management skills.</li>
<li> Knowledge of engineering principles.</li>
<li> Competent in using AutoCAD.</li>
<li> Use of Pro Engineer is preferred but not required.</li>
</ul>
</div></div></div></div></div></div><div></div><div>Additional Details<div>
</div>
Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target. 
 
Applicants, if hired,must comply with CTA's residency ordinance. 
 
CTA IS AN EQUAL OPPORTUNITY EMPLOYER 
 
No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact arc@transitchicago.com prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.<div> 
</div></div><div>
Primary Location: USA-Illinois-Chicago</div><div>
Job: Internship</div><div>
Job Posting: Mar 3, 2026, 10:50:26 AM</div><div>
Position Type: Part-time Temporary (PTT)</div></div>

2026-2027 Yearlong Quality Inspections Intern

Allied Benefit Systems

<div>POSITION SUMMARY
The Implementation Success Manager will manage implementation of new business sales. This position is responsible for leading and managing tasks from post-sale tasks to an active client. The Implementation Success Manager will focus on completing setup milestones, leading weekly group calls, and overall project management for the success related to a new Allied client. This position will also act as a liaison between the client/broker and Allied Sales Team and Operations.
ESSENTIAL FUNCTIONS
<ul><li>Provides a single point of contact for implementation efforts to ensure strong client relationships are developed and maintained</li><li>
Performs discovery to gather all new client implementation requirements</li><li>
Runs productive meetings with both internal and external stakeholders to ensure that all parties are up to date on project status and have clear actions for the next check-in that are aligned with project success</li><li>
Develops detailed work plans, tracking schedules, resource plans, and status reports for each new client</li></ul><ul><li>
Expertise in company&rsquo;s solution offerings and represent these offerings in customer communications, scoping decisions and solution analysis and recommendations.</li><li>
Manage reporting for support issues, communicating trends and learnings to leadership.</li><li>
Ensures all new client implementation tasks are completed on time and with high quality</li><li>
Manage onboarding of new clients by aligning on processes, data sharing requirements and standardized implementation procedures.</li><li>
Acts as a liaison among various key departments at Allied to ensure all deliverables are completed within established turnaround times</li><li>
Participate in onboarding of new clients; serve as representative for implementation, understand impact to implementation and ways to standardize processes.</li><li>
Serves as a subject matter expert for Allied&rsquo;s implementation processes and procedures
</li><li>Interface and collaborate with Product, Technology, Business Partners to share learnings and potential efficiencies for future.</li><li>
Identify, lead and implement process improvement initiatives, leaving a better foundation for the execution of similar projects in the future.</li><li>
Performs other related duties as assigned.
</li></ul>EDUCATION<ul><li>
Bachelor&rsquo;s degree or equivalent work experience required.</li></ul>
EXPERIENCE AND SKILLS<ul><li>
Minimum of 4 years of employee medical benefit implementation experience required.</li><li>
At least 2 years project management experience preferred</li><li>
PMP or six sigma preferred.
</li><li>Intermediate computer skills, including Microsoft Office Suite (Word, Excel, Access, Power Point).
</li><li>Project planning and coordination skills.</li><li>
Strong communication and presentation skills.</li><li>
Experience working with many levels in an organization.</li><li>
Skill to go into details for technical and daily contacts but also the ability to present and discuss concepts and solutions at a higher level to stakeholders.</li><li>
Work independently on mid to large size projects.</li></ul><ul><li>
Ability to work on multiple projects simultaneously.</li><li>
Business Analysis and Project Management Experience.</li><li>
Excellent at communicating and leading cross-functionally with both technical and non-technical customers.</li></ul>
<h1 class="jobSectionHeader">POSITION COMPETENCIES</h1><ul><li>
Job Knowledge</li><li>
Time Management</li><li>
Accountability</li><li>
Communication</li><li>
Initiative</li><li>
Customer Focus</li></ul>
PHYSICAL DEMANDS<ul><li>
This is a standard desk role &ndash; long periods of sitting and working on a computer are required.
</li></ul>WORK ENVIRONMENT<ul><li>
Remote</li></ul>
Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life &amp; Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.
Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.</div>

Implementation Manager

GuidePoint Security

<div><div>GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation's top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.</div>
The ideal Account Manager (AM) works on a team with and for an Account Executive (AE), assisting them in sales lifecycle responsibilities and ensuring customer retention and growth.

Responsibilities:
<ul><li>Serve as the dedicated Account Manager for a specified Account Executive, helping this individual maintain and grow their specific business within their accounts.</li>
<li>Day to day responsibilities to include:
<ul><li>Respond to Customer inquiries in a timely fashion and move to resolution</li>
<li>Serve as a liaison between Customers, Vendors, and GuidePoint resources for this specified AE</li>
<li>Develop and retain Product and Industry knowledge, Vendor Resources, and GuidePoint Security Service offerings</li>
<li>Develop and maintain relationship with GuidePoint key Vendors and Account Executive's Customers</li>
<li>Leverage Vendor resources and relationships to bring value to Customers</li>
</ul></li><li>Improve more frequent calls and higher touch for AE's customer base</li>
<li>Manage open opportunities in existing accounts with guidance from AE</li>
<li>Identify whitespace opportunities with customers and vendors</li>
<li>Represent GPS AE at customer meetings as needed</li>
<li>With AE guidance, close renewal, upsell and net new sales cycles</li>
<li>Proactive support for upcoming renewals, identifying upsell and proactive support for existing business</li>
<li>Collaborate on promoting marketing communication to account base with targeted follow up</li>
<li>Focus on driving and selling GPS Professional Services Engagements across targeted account base</li>
<li>Assist AE in forecast management and internal strategic reporting</li>
<li>If required should have ability to leverage salesforce.com to generate quotes, track open opportunities and renewal opportunities</li>
<li>All other duties as assigned</li>
</ul>
Experience Requirements:
<ul>
<li>Proven success in Inside Sales</li>
<li>Cyber Security experience required</li>
<li>Must have outstanding attention to detail and commitment to follow-through</li>
<li>Ability to work well within a team</li>
<li>Strong ability to multitask</li>
<li>An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity</li>
<li>Strong written and verbal communication skills. Ability to communicate clearly and concisely via email, phone, and written documents</li>
<li>Ability to work flexible work schedule required</li>
<li>Requires experience in Salesforce.com and Microsoft office</li>
<li>Bachelor's Degree is preferred</li>
</ul><div>
We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application. 

Why GuidePoint? 
 
GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1,200 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 6,200 customers.

Firmly-defined core values drive all aspects of the business, which have been paramount to the company's success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.

This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation. 
 
Some added perks&hellip;.
<ul>
<li>Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)</li>
<li>Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options)</li>
<li>Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans</li>
<li>12 corporate holidays and a Flexible Time Off (FTO) program</li>
<li>Healthy mobile phone and home internet allowance</li>
<li>Eligibility for retirement plan after 2 months at open enrollment</li>
<li>Pet Benefit Option</li></ul></div></div>

Account Manager (North Central)

Pacvue

<div></div><div><div>About Us:

Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world&rsquo;s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.

Why work at Pacvue?
<ul>
<li>Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations.</li>
<li>Have fun &ndash; we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.</li>
<li>Learn &ndash; from the best! Our team is full of talented people who want to help you learn, grow &ndash; providing you with mentorship, the industry&rsquo;s best practices and thought leadership.
</li><li>Grow fast &ndash; the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.</li>
</ul>
About the role:

The Customer Success Manager can develop relationships and with an assigned book of Pacvue&rsquo;s clients and may assist with larger or more complex accounts. Liaising with internal departments, you will be a day-to-day contact for client requests, addressing and resolving their issues within established processes, while benefiting from the support of our dedicated Customer Success, Account Management, Product, and Engineering teams. The successful candidate will utilize their client management skills to produce successful outcomes in a deadline-driven environment. With our expanding department and new CS initiatives, the ideal candidate will also support ongoing internal processes and workflows and provide feedback for continuous improvement.

Responsibilities:
<ul>
<li>Ensure customer success by providing reliable, high-quality technical support and responsive service.</li>
<li>Foster account growth/expansion by identifying opportunities and sharing them with senior team members.</li>
<li>Provide tactical account support by executing established account plans and documenting client progress.</li>
<li>Escalate complex client issues to senior team members and leadership as appropriate.</li>
<li>Develop working knowledge of the Pacvue platform and retail media landscape and participate in internal training and knowledge-sharing activities.</li>
<li>Collaborate with the Pacvue Training and Education team to build out content for product onboarding and education by providing feedback and assisting with documentation as needed..</li>
<li>Follow established team processes and suggest improvements through appropriate channels.</li>
<li>Educate users on latest SaaS platform features with guidance from senior team members when needed.</li>
<li>Address technical issues relating to software function and upgrades by troubleshooting common issues and escalating advanced concerns.</li>
<li>Collect and share client feedback with R&amp;D team senior team members to help inform product discussions.</li>
<li>Create product reports and recreate errors for documentation and communication with developers under guidance from senior team members.</li>
</ul>
Skills &amp; Qualifications:
<ul>
<li>2+ years of digital/search advertising work experience and domain knowledge</li>
<li>2+ years experience in any of the following ecommerce advertising platforms: Amazon, Walmart, Instacart, Pacvue, Criteo or CitrusAds (experience with Pacvue strongly preferred)</li>
<li>Familiarity with Amazon DSP, Amazon Marketing Cloud, and other display offerings in retail media a strong plus</li>
<li>Experience with social commerce platforms, like TikTok, a plus</li>
<li>Customer success, consulting service or pre-sales experience and expertise a plus</li>
<li>Great interpersonal skills, team player and customer service focused attitude</li>
<li>High threshold for working in an ambiguous, fast paced environment start-up like environment - figuring it out and adapting as you go</li>
<li>Ability to operate simultaneously and effectively in primarily tactical execution-focused responsibilities while developing strategic skills over time</li>
<li>Strong analytical skills</li>
<li>Moderate Excel skills</li>
</ul>
Benefits:
<ul>
<li>Unlimited Paid Time Off</li>
<li>Paid Holidays and Floating Holidays</li>
<li>Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance</li>
<li>401k with Employer Match</li>
<li>Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization</li>
<li>Paid Parental Leave</li>
</ul>
The annual base salary range for this position is $70,000-$90,000 USD. The actual salary will vary depending on the applicant&rsquo;s experience, skills, and abilities as well as internal equity and market data for their location. This position is also eligible for an additional annual bonus compensation through one of Pacvue&rsquo;s highly attractive incentive plans, full details will be provided during the recruitment process.

#LI-Remote</div><div>
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</div></div>

Customer Success Manager New

ALIS by Medtelligent

<div>
 
 Company Description
 
 
 
 
 Customer Success Specialist
 
 
 
 
 Full Time
 
 
 
 Candidates with the flexibility to work
 
 Tuesday through Saturday
 
 , specifically the
 
 8:00 AM &ndash; 4:00 PM
 
 or
 
 10:00 AM &ndash; 6:00 PM
 
 shifts, may be prioritized.
 
 
 <ul>
 <li>
 If you are based in the Chicagoland area, you&rsquo;ll be required to work onsite for your first 90 days. After that, your schedule (in-office, hybrid, or remote) will be determined in alignment with performance and team needs.
 
 
 </li>
 </ul>
 
 Yearly Rate:
 
 $50,000-$65,0000
 
 
 
 Sponsorship:
 
 We are not able to provide employment sponsorship, including OPT or STEM OPT.
 
 
 
 Application Process:
 
 
 
 To be considered for this role, please include a response to "Why ALIS" in your application.
 
 
 
 Interview steps may include:
 
 
 
 <ul>
 <li>
 Phone Screen with a recruiter
 </li>
 <li>
 Video Interview with Hiring Manager
 </li>
 <li>
 In Person interview in our Chicago office
 
 
 </li>
 </ul>
 Job Description
 
 
 
 About The Role
 
 
 
 As a success specialist, you will be responsible for directly helping clients, internal teams, and third party vendors troubleshoot issues with the ALIS software product over the phone (mainly) and via email. This position is absolutely critical to the frontline community staff that rely on the ALIS success team for assistance and the members of this team take their job of helping people seriously. If you dislike taking phone calls or connecting with people voice to voice - this position is not for you!
 
 
 ALIS clients are very kind and appreciative of the help the success team gives so this is not a call center or consumer complaint type job - it is a position in which you truly get to know front line workers and assist them in navigating the ALIS software and technology concepts. Individuals that succeed in this position are great on the phone, build strong relationships, have a passion for leveraging technology to solve real world problems, and love finding a way to &ldquo;say yes&rdquo;.
 
 
 Members of the success team also work to develop technical &ldquo;specialties&rdquo; related to different parts of the ALIS software (clinical, billing, CRM, integrations, pharmacy, etc.)
 
 
 
 What you'll be doing
 
 ...
 
 
 <ul>
 <li>
 Monitoring and responding to phone calls and emails
 </li>
 <li>
 Report on, investigate, and respond to all tickets and escalations
 </li>
 <li>
 Timely maintenance of information in ticket tracking system
 </li>
 <li>
 Specialization in a/multiple ALIS modules
 </li>
 <li>
 Participation in on-call rotation
 </li>
 <li>
 Special projects and form markup
 </li>
 <li>
 Answering phone calls &amp; emails
 </li>
 <li>
 Participate in on-call (off hours) success responsibilities
 </li>
 <li>
 Document outcomes of customer interactions
 </li>
 <li>
 Attend scrum meetings
 </li>
 <li>
 Track progress toward ticket goals
 </li>
 <li>
 Attend PM / specialization meetings
 </li>
 <li>
 Write escalation tickets
 </li>
 <li>
 Attend L10s &amp; fill out score cards
 </li>
 <li>
 Sync with Team Lead on status toward goals
 </li>
 <li>
 Review customer specific SOPs
 </li>
 <li>
 Execute on long-term projects
 </li>
 <li>
 Focused goals toward specialization
 </li>
 <li>
 Learn new success tools &amp; practices
 </li>
 <li>
 Reach specialization milestones
 
 
 </li>
 </ul>
 Qualifications
 
 
 
 You&rsquo;ll Thrive in This Role If You Are&hellip;
 
 
 
 <ul>
 <li>
 Reliable: You show up at work for your team and the clients and look forward to doing it.
 </li>
 <li>
 Positive with an optimistic attitude: You look at the bright side of life and generally speaking, have a good attitude and professional demeanor.
 </li>
 <li>
 Calm and collected: You aren&rsquo;t pulled into drama or anxiety but can see clearly in order to help others.
 </li>
 <li>
 A Good communicator: You are transparent with information and pay attention to details.
 </li>
 <li>
 Patient and Kind: You do not get frustrated with people that are less knowledgeable or tech savvy than yourself. You are empathetic and kind to others.
 </li>
 <li>
 Continuously Displaying Good judgment: You can prioritize needs appropriately.
 </li>
 <li>
 Detail oriented: You care about getting small details right.
 </li>
 <li>
 Committed to ongoing personal and professional growth: You seek to grow and evolve in ways related to career development and personally.
 </li>
 <li>
 Continuously Displaying High integrity: You tell the truth even when it is hard to do so. You avoid drama and gossip and prefer to bond over growth, positivity, and optimism.
 </li>
 <li>
 Adaptable and flexible: You don&rsquo;t freak out if plans change or meetings get moved.
 </li>
 <li>
 Solution oriented: You take ownership to actually solve problems instead of just reporting all of the issues.
 </li>
 <li>
 Striving for excellence / finding ways to delight clients: Not just someone looking to cross a task off their list but spending time to over deliver and leave the relationship better than you found it. The company and this team commits itself to high standards for reliability and performance.
 </li>
 <li>
 Technologically savvy: You like to help others troubleshoot technology and hardware issues and you have an interest in new technologies and data. Good with G-Suite, Gmail, word, and excel.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Why You&rsquo;ll Love It Here:
 
 
 
 <ul>
 <li>
 10 days of PTO ( year 1)
 </li>
 <li>
 8 Company Holidays ( office will be closed)
 </li>
 <li>
 2 Floating Holidays
 </li>
 <li>
 Subsidized Medical, dental and vision insurance
 </li>
 <li>
 401k Plan + Up to 4% Matching
 </li>
 <li>
 Pre-tax Commuter Benefits
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 <li>
 Flexible Work arrangements available
 </li>
 <li>
 Casual Dress
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 <li>
 Referral Bonuses
 </li>
 <li>
 Employee Assistance Fund
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 <li>
 Paid Parental Leave
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 <li>
 Paid Jury duty &amp; Bereavement Leave
 </li>
 <li>
 Length of stay rewards
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 <li>
 Company bonus pool
 </li>
 <li>
 HSA and FSA
 </li>
 <li>
 Life Insurance policy subsidized by Company
 
 
 </li>
 </ul>
 
 ALIS values and promotes diversity. We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. All candidates are subject to a background check.
 
</div>

Customer Success Specialist

<div></div><div>About Us:

Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world's largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.

Why work at Pacvue?
<ul>
<li>Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations.</li>
<li>Have fun &ndash; we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.</li>
<li>Learn &ndash; from the best! Our team is full of talented people who want to help you learn, grow &ndash; providing you with mentorship, the industry's best practices and thought leadership.
</li><li>Grow fast &ndash; the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.</li>
</ul>
About the role:

The Customer Success Manager can develop relationships and with an assigned book of Pacvue's clients and may assist with larger or more complex accounts. Liaising with internal departments, you will be a day-to-day contact for client requests, addressing and resolving their issues within established processes, while benefiting from the support of our dedicated Customer Success, Account Management, Product, and Engineering teams. The successful candidate will utilize their client management skills to produce successful outcomes in a deadline-driven environment. With our expanding department and new CS initiatives, the ideal candidate will also support ongoing internal processes and workflows and provide feedback for continuous improvement.

Responsibilities:
<ul>
<li>Ensure customer success by providing reliable, high-quality technical support and responsive service.</li>
<li>Foster account growth/expansion by identifying opportunities and sharing them with senior team members.</li>
<li>Provide tactical account support by executing established account plans and documenting client progress.</li>
<li>Escalate complex client issues to senior team members and leadership as appropriate.</li>
<li>Develop working knowledge of the Pacvue platform and retail media landscape and participate in internal training and knowledge-sharing activities.</li>
<li>Collaborate with the Pacvue Training and Education team to build out content for product onboarding and education by providing feedback and assisting with documentation as needed..</li>
<li>Follow established team processes and suggest improvements through appropriate channels.</li>
<li>Educate users on latest SaaS platform features with guidance from senior team members when needed.</li>
<li>Address technical issues relating to software function and upgrades by troubleshooting common issues and escalating advanced concerns.</li>
<li>Collect and share client feedback with R&amp;D team senior team members to help inform product discussions.</li>
<li>Create product reports and recreate errors for documentation and communication with developers under guidance from senior team members.</li>
</ul>
Skills &amp; Qualifications:
<ul>
<li>2+ years of digital/search advertising work experience and domain knowledge</li>
<li>2+ years experience in any of the following ecommerce advertising platforms: Amazon, Walmart, Instacart, Pacvue, Criteo or CitrusAds (experience with Pacvue strongly preferred)</li>
<li>Familiarity with Amazon DSP, Amazon Marketing Cloud, and other display offerings in retail media a strong plus</li>
<li>Experience with social commerce platforms, like TikTok, a plus</li>
<li>Customer success, consulting service or pre-sales experience and expertise a plus</li>
<li>Great interpersonal skills, team player and customer service focused attitude</li>
<li>High threshold for working in an ambiguous, fast paced environment start-up like environment - figuring it out and adapting as you go</li>
<li>Ability to operate simultaneously and effectively in primarily tactical execution-focused responsibilities while developing strategic skills over time</li>
<li>Strong analytical skills</li>
<li>Moderate Excel skills</li>
</ul>
Benefits:
<ul>
<li>Unlimited Paid Time Off</li>
<li>Paid Holidays and Floating Holidays</li>
<li>Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance</li>
<li>401k with Employer Match</li>
<li>Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization</li>
<li>Paid Parental Leave</li>
</ul>
The annual base salary range for this position is $70,000-$90,000 USD. The actual salary will vary depending on the applicant's experience, skills, and abilities as well as internal equity and market data for their location. This position is also eligible for an additional annual bonus compensation through one of Pacvue's highly attractive incentive plans, full details will be provided during the recruitment process.

#LI-Remote<div>
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</div></div>

Customer Success Manager

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