sales executive

sales manager

sales representative

sales coordinator

sales engineer

customer success specialist

CASABOT®

<div>
 <p>
  <strong>
   About the Role
   <br/>
  </strong>
 </p>
 <p>
  As CASABOT&rsquo;s Customer Success &amp; Support Manager, you&rsquo;ll be the voice of our customers&mdash;ensuring they not only love our product but also feel empowered using it. You&rsquo;ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Own and improve the customer lifecycle from onboarding to renewal.
   <br/>
  </li>
  <li>
   Deliver exceptional technical and non-technical support through chat, phone, and email.
   <br/>
  </li>
  <li>
   Build scalable onboarding and training processes.
   <br/>
  </li>
  <li>
   Manage and mentor support engineers and success agents.
   <br/>
  </li>
  <li>
   Monitor and report on customer health scores and satisfaction metrics.
   <br/>
  </li>
  <li>
   Act as the internal voice of the customer&mdash;partnering with Product and Engineering on feature feedback and issue resolution.
   <br/>
  </li>
  <li>
   Lead implementation of customer self-service resources and knowledge bases.
   <br/>
  </li>
  <li>
   Handle escalations and critical customer issues with urgency and empathy.
   <br/>
  </li>
  <li>
   Collaborate with Sales and Account Management on upsells and renewals.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Requirements
 <br/>
 <br/>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Success &amp; Relationship Management
   <br/>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
   <br/>
  </li>
  <li>
   Proven track record in reducing churn and increasing customer satisfaction
   <br/>
  </li>
  <li>
   Experience with customer journey mapping and lifecycle strategy
   <br/>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical Proficiency
   <br/>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
   <br/>
  </li>
  <li>
   Ability to understand and communicate technical concepts to non-technical users
   <br/>
  </li>
  <li>
   Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
   <br/>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Communication &amp; Leadership
   <br/>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Exceptional communication and interpersonal skills
   <br/>
  </li>
  <li>
   Customer-first mindset with a high emotional intelligence
   <br/>
  </li>
  <li>
   Experience hiring, coaching, or managing support/success teams
   <br/>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Tools &amp; Systems
   <br/>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   CRM (HubSpot, Salesforce, or similar)
   <br/>
  </li>
  <li>
   Support Platforms (Intercom, Zendesk)
   <br/>
  </li>
  <li>
   Project management tools (Asana, Notion, Trello)
   <br/>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Nice to Have
   <br/>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Experience in pre-launch or startup environments
   <br/>
  </li>
  <li>
   Familiarity with AI or automation platforms
   <br/>
  </li>
  <li>
   Multilingual capabilities (especially Arabic, German, French or Italian)
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Benefits
 <br/>
 <br/>
 <li>
  Help shape the future of AI-powered smart living
  <br/>
 </li>
 <li>
  Work with a global, mission-driven team
  <br/>
 </li>
 <li>
  Remote-friendly culture with flexible hours
  <br/>
 </li>
 <li>
  Equity options for early-employees
  <br/>
  <br/>
  <br/>
  <br/>
 </li>
</div>


Customer Success & Support Manager

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><div><b><br>
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.</b></div><div></div><div><b><br>
What we offer</b></div><div>
We help the world run better.</div><div></div><div><br>
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now!</div><div></div><div><b><br>
Who You&rsquo;ll become</b></div><div></div><div><b><br>
Customer Success Manager (CSM) Responsibilities:</b></div><div>
As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience within a globally diverse and supportive environment, you will then transition into the exciting role of Customer Success Manager (f/m/d).</div><div></div><p><br>
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.</p><p></p><p><b><br>
What You&rsquo;ll Do</b></p><p>
As a CSM within the SAP Academy for Customer Success, you will be responsible to:</p><ul><li>
Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.</li><li>
Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.</li><li>
Enhance skills around your solution portfolio, managing customer retention, and driving value realization.</li><li>
Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.</li></ul><p></p><p><br>
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.<br>
<br>
<br>
</p><p>CSM focus areas:
</p><p><b>SAP Finance &amp; Spend Management (F&amp;S) &ndash; </b>Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.</p><ul><li>
S/4HANA Finance</li><li>
Finance &amp; Quote to Cash(Q2C)</li><li>
Procurement</li></ul><p></p><p><b><br>
SAP SuccessFactors (Human Capital Management - HCM) </b>- Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.</p><p></p><p><b><br>
SAP Supply Chain Management (SCM) </b>- Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.</p><p></p><p><b><br>
SAP Customer Experience (CX) </b>- Knowledge of e-commerce, sales, customer service, and marketing processes.</p><p></p><p><b><br>
SAP Business Transformation Management (BTM) - </b>Knowledge in Business Process Management/Business Process Automation applications.</p><p><b>
What You Bring</b></p><p></p><div><b><br>
CSM Program</b></div><ul><li>
2&ndash;3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.</li><li>
Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity</li></ul><div></div><div><b><br>
For All</b></div><ul><li><div><ul><li><div><ul><li>
A cooperative and productive approach to working relationships, internally and externally.</li><li>
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.</li><li>
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
</li><li>A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.</li><li>
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
</li><li>Proficiency in English to engage with our global networ</li><li>
Due to local legal mandates, including Emiratization, only UAE nationals will be considered at this time.</li></ul></div></li></ul></div></li></ul><div></div><div><b><br>
About the Academy for Customer Success:</b></div><p>
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.</p><p></p><p><br>
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.</p><p></p><p><b><br>
#SAPAcademyforCustomerSuccess
</b></p><p><b>#SAPCSCareers</b></p><p><b>
#SAPNextGen</b></p><p></p><div><b><br>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.<br>
<br>
<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
<br>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
<br>
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
<br>
Requisition ID: 434068 | Work Area: Presales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p></div>

Customer Success Manager - SAP Academy for Customer Success - UAE National Opportunity

GlobalData Plc

<div>
 <strong>
  Who We Are...
  <br/>
  <br/>
 </strong>
 MEED was established in 1957 and is a remarkable senior management media brand that encompasses a subscription magazine and website, more than 30 C-level executive conferences, summits and breakfast clubs hosted by MEED Events, the MEED Quality Awards for Projects and two high-value content businesses, MEED Projects and MEED Insight. MEED Projects is the Middle East's premium project tracking database and MEED Insight offers tailored research and in-depth analysis. Since December 2017 MEED is the brand of GlobalData Ltd.
 <br/>
 <br/>
 <strong>
  Why join MEED?
  <br/>
  <br/>
 </strong>
 MEED is at a pivotal point in its growth journey. Following GlobalData's multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world&rsquo;s trusted source of strategic industry intelligence.
 <br/>
 <br/>
 Our big ambitions mean that life at MEED is fast paced, entrepreneurial and rewarding. We recognize the collective power of our people, and it&rsquo;s the collaboration of our teams that have shaped our success and will continue to do so in the future.
 <br/>
 <br/>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 We are seeking a highly skilled Customer Success Manager to deliver high-impact onboarding experiences and guide clients through a strategic customer journey to ensure adoption, engagement, and long-term value of our products.
 <br/>
 <br/>
 It involves managing a diverse client portfolio, proactively addressing challenges, and aligning solutions with business objectives. The ideal candidate will also serve as a client advocate, leveraging data insights and collaborating cross-functionally to drive customer success and retention.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Be Doing
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Client Onboarding &amp; Relationship Management: Deliver engaging, high-impact onboarding experiences that position MEED Projects as a strategic partner from day one. Understand clients&rsquo; business objectives and success metrics to align solutions effectively.
  </li>
  <li>
   Customer Journey Ownership: Lead clients through a defined and strategic customer journey, providing guidance at key milestones to drive adoption, engagement, and satisfaction.
  </li>
  <li>
   Client Portfolio Management: Manage a large volume of diverse clients with efficiency and care. Prioritize client touchpoints based on engagement, risk, and opportunity indicators.
  </li>
  <li>
   Proactive &amp; Solution-Oriented Support: Anticipate client challenges before they arise. Provide solutions that are tailored to business needs, rather than reactive fixes, ensuring long-term value and retention.
  </li>
  <li>
   Insights &amp; Reporting: Regularly analyze customer usage data, engagement trends, and success metrics to surface insights that guide client conversations and influence internal strategies.
  </li>
  <li>
   Advocacy &amp; Cross-Functional Collaboration: Serve as the voice of the customer within MEED, partnering with internal teams (analysts, editorial, research) to ensure the delivery of timely, industry-specific insights and tailored support.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Experience
  <br/>
  <br/>
 </strong>
 <strong>
  What we&rsquo;re looking for:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in a Customer Success, Account Management, or Client Services role, preferably in a SaaS or B2B environment
  </li>
  <li>
   Experience managing a high volume of client accounts with diverse needs and expectations
  </li>
  <li>
   Strong understanding of the customer journey, with a focus on driving proactive engagement and measurable outcomes
  </li>
  <li>
   Excellent relationship-building, communication, and presentation skills
  </li>
  <li>
   Strong organizational and time management abilities; able to prioritize effectively across a portfolio
  </li>
  <li>
   Confidence in analyzing data and translating insights into client value
  </li>
  <li>
   Familiarity with SaaS platforms and/or digital tools in a client-facing context
  </li>
  <li>
   Bachelor&rsquo;s degree or equivalent professional experience
  </li>
  <li>
   Experience within the Construction industry is preferred
  </li>
  <li>
   Fluency in Arabic is strongly preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strategic thinking and consultative mindset
  </li>
  <li>
   Comfortable presenting to both small and large audiences
  </li>
  <li>
   Stakeholder management experience
  </li>
  <li>
   Strong storytelling skills with data
  </li>
  <li>
   Customer-centric with a solution-first approach
  </li>
  <li>
   Collaborative, agile, and adaptable
   <br/>
   <br/>
  </li>
 </ul>
 In addition to a rewarding career, we support our MEED colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit careers.globaldata.com
 <br/>
 <br/>
 <em>
  GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
  <br/>
  <br/>
 </em>
</div>


Customer Success Manager

SAP GROUP

<div></div>W<br><div><div><b>e help the world run better
</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
</div><div></div><div><b><br>
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
</b></div><br>
<div></div>
<div><b>What we offer
</b></div>
<div>We help the world run better.
</div><br>
<div></div>
<div>Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now!
</div><br>
<div></div>
<div><b>Who You&rsquo;ll become
</b></div><br>
<div></div>
<div><b>Customer Success Manager (CSM) Responsibilities:
</b></div>
<div>As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience within a globally diverse and supportive environment, you will then transition into the exciting role of Customer Success Manager (f/m/d).
</div><br>
<div></div>
<p>The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.
</p><br>
<p></p>
<p><b>What You&rsquo;ll Do
</b></p>
<p>As a CSM within the SAP Academy for Customer Success, you will be responsible to:
</p>
<ul>S<li>uccessfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
</li>I<li>mmerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
</li>E<li>nhance skills around your solution portfolio, managing customer retention, and driving value realization.
</li>R<li>eceive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
</li></ul><br>
<p></p>
<p>The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.
<br>
C<br>
<br>
</p><p>SM focus areas:
S</p><p><b>AP Finance &amp; Spend Management (F&amp;S) &ndash; K</b>nowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
</p>
<ul>S<li>/4HANA Finance
</li>F<li>inance &amp; Quote to Cash(Q2C)
</li>P<li>rocurement
</li></ul><br>
<p></p>
<p><b>SAP SuccessFactors (Human Capital Management - HCM) -</b> Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
</p><br>
<p></p>
<p><b>SAP Supply Chain Management (SCM) -</b> Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
</p><br>
<p></p>
<p><b>SAP Customer Experience (CX) -</b> Knowledge of e-commerce, sales, customer service, and marketing processes.
</p><br>
<p></p>
<p><b>SAP Business Transformation Management (BTM) - K</b>nowledge in Business Process Management/Business Process Automation applications.
</p>
<p><b>What You Bring
</b></p><br>
<p></p>
<div><b>CSM Program
</b></div>
<ul>2<li>&ndash;3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
</li>P<li>roven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity
</li></ul><br>
<div></div>
<div><b>For All
</b></div>
<ul>A<li><div><ul><li><div><ul><li> cooperative and productive approach to working relationships, internally and externally.
</li>A<li> strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
</li>A<li>n understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
A</li><li> resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
</li>S<li>trong Business Acumen, including demonstrated knowledge of business processes and/or industries.
P</li><li>roficiency in English to engage with our global networ
</li>D<li>ue to local legal mandates, including Emiratization, only UAE nationals will be considered at this time.
</li></ul></div></li><br>
</ul>A</div></li></ul><div></div><div><b>bout the Academy for Customer Success:
</b></div>
<p>The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
</p><br>
<p></p>
<p>Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.
</p><br>
<p></p>
<p><b>#SAPAcademyforCustomerSuccess
#</b></p><p><b>SAPCSCareers
</b></p>
<p><b>#SAPNextGen
</b></p><br>
<p></p>
<div><b>Bring out your best
</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
<br>
<br>
W<b>e win with inclusion
</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
<br>
<br>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
<br>
<br>
Successful candidates might be required to undergo a background verification with an external vendor.
</div><br>
<div></div>
<div><b>AI Usage in the Recruitment Process
</b></div>
<div>For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
P</div><p>lease note that any violation of these guidelines may result in disqualification from the hiring process.
<br>
<br>
</p></div>

GlobalData PLC

<div><p><b>Who we are...</b></p>
<p>MEED was established in 1957 and is a remarkable senior management media brand that encompasses a subscription magazine and website, more than 30 C-level executive conferences, summits and breakfast clubs hosted by MEED Events, the MEED Quality Awards for Projects and two high-value content businesses, MEED Projects and MEED Insight. MEED Projects is the Middle East's premium project tracking database and MEED Insight offers tailored research and in-depth analysis. Since December 2017 MEED is the brand of GlobalData Ltd.</p>
<p><b>Why join MEED?</b></p>
<p>MEED is at a pivotal point in its growth journey. Following GlobalData's multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world&rsquo;s trusted source of strategic industry intelligence.</p>
<p>Our big ambitions mean that life at MEED is fast paced, entrepreneurial and rewarding. We recognize the collective power of our people, and it&rsquo;s the collaboration of our teams that have shaped our success and will continue to do so in the future.</p>
<p><b>The role:</b></p>
<p>We are seeking a highly skilled Customer Success Manager to deliver high-impact onboarding experiences and guide clients through a strategic customer journey to ensure adoption, engagement, and long-term value of our products.</p>
<p>It involves managing a diverse client portfolio, proactively addressing challenges, and aligning solutions with business objectives. The ideal candidate will also serve as a client advocate, leveraging data insights and collaborating cross-functionally to drive customer success and retention.</p>
<p><b>What you&rsquo;ll be doing:</b></p>
<ul><li><i>Client Onboarding &amp; Relationship Management: </i>Deliver engaging, high-impact onboarding experiences that position MEED Projects as a strategic partner from day one. Understand clients&rsquo; business objectives and success metrics to align solutions effectively.</li>
<li><i>Customer Journey Ownership:</i> Lead clients through a defined and strategic customer journey, providing guidance at key milestones to drive adoption, engagement, and satisfaction.</li>
<li><i>Client Portfolio Management: </i>Manage a large volume of diverse clients with efficiency and care. Prioritize client touchpoints based on engagement, risk, and opportunity indicators.</li>
<li><i>Proactive &amp; Solution-Oriented Support: </i>Anticipate client challenges before they arise. Provide solutions that are tailored to business needs, rather than reactive fixes, ensuring long-term value and retention.</li>
<li><i>Insights &amp; Reporting: </i>Regularly analyze customer usage data, engagement trends, and success metrics to surface insights that guide client conversations and influence internal strategies.</li>
<li><i>Advocacy &amp; Cross-Functional Collaboration: </i>Serve as the voice of the customer within MEED, partnering with internal teams (analysts, editorial, research) to ensure the delivery of timely, industry-specific insights and tailored support.</li>
</ul>
<p><b>What we&rsquo;re looking for:</b></p>
<p><i>Technical Experience:</i></p>
<ul><li>Proven experience in a Customer Success, Account Management, or Client Services role, preferably in a SaaS or B2B environment</li>
<li>Experience managing a high volume of client accounts with diverse needs and expectations</li>
<li>Strong understanding of the customer journey, with a focus on driving proactive engagement and measurable outcomes</li>
<li>Excellent relationship-building, communication, and presentation skills</li>
<li>Strong organizational and time management abilities; able to prioritize effectively across a portfolio</li>
<li>Confidence in analyzing data and translating insights into client value</li>
<li>Familiarity with SaaS platforms and/or digital tools in a client-facing context</li>
<li>Bachelor&rsquo;s degree or equivalent professional experience</li>
<li>Experience within the Construction industry is preferred</li>
<li>Fluency in Arabic is strongly preferred</li>
</ul>
<p><i>Skills:</i></p>
<ul><li>Strategic thinking and consultative mindset</li>
<li>Comfortable presenting to both small and large audiences</li>
<li>Stakeholder management experience</li>
<li>Strong storytelling skills with data</li>
<li>Customer-centric with a solution-first approach</li>
<li>Collaborative, agile, and adaptable</li>
</ul>
<p>In addition to a rewarding career, we support our MEED colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit careers.globaldata.com</p>
<p><i>GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.</i></p>
<p><i>#LI-HYBRID #LI-HB1</i></p></div>

ZeroFox

<div>
 ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with various customers of diverse industries and sizes. CMS's drive value by serving as trusted technical advisor and support-contact who are an aligned resource with ZeroFox customers. CSM's exceed customer expectations by proactively updating customers' platforms, creating reporting that clearly shows their solutions' effectiveness, providing ongoing education and advocating for their needs. CSM's work with customers to define business and technical requirements, while supporting the product and services team in defining scope of work. The successful applicant will need to nurture relationships, both internally and externally, provide amicable customer solutions, and be technically competent on the ZeroFox SaaS platform. Technically- and business-minded Customer Success Managers, Technical Account Managers, Project Managers, Business Analysts, Systems /or Software Developers, or candidates with experience with setup and delivery of similar SaaS products, will be given priority consideration.
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  Role And Responsibilities
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 </strong>
 <ul>
  <li>
   Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes
  </li>
  <li>
   Build effective curated customer experiences with the ZeroFox platform and larger operating environment
  </li>
  <li>
   Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs
  </li>
  <li>
   Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration
  </li>
  <li>
   Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment
  </li>
  <li>
   Design and develop innovative solutions to customer requirements using ZeroFox's platform and/or integrations to customer technologies, including API-based integrations
  </li>
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   Deliver web-based training to user groups to support organizational adoption
  </li>
  <li>
   Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes
  </li>
  <li>
   Serve as a frontline technical resource for "best practice" and informal customer questions
  </li>
  <li>
   Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues
  </li>
  <li>
   Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers
  </li>
  <li>
   Maintain current functional and technical knowledge of ZeroFox service options
  </li>
  <li>
   Help to document best practices in developing and using ZeroFox solutions
  </li>
  <li>
   Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth
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  </li>
 </ul>
 <strong>
  Requirements
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 </strong>
 <ul>
  <li>
   Experience in a related function, typically obtained in 3+ years
  </li>
  <li>
   Experience with SaaS-based platform configuration and maintenance for multiple customers simultaneously
  </li>
  <li>
   Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies
  </li>
  <li>
   Successful management of customer support engagements to completion with high levels of customer satisfaction
  </li>
  <li>
   Excellent analytical skills &amp; problem-solving skills, combined with the ability to provide quick resolution to problems
  </li>
  <li>
   Exceptional verbal and written organizational, presentation, and communication skills
  </li>
  <li>
   Customer service orientation and belief in teamwork, collaboration, adaptability and initiative
  </li>
  <li>
   Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
  </li>
  <li>
   Competitiveness &amp; competitive awareness
  </li>
  <li>
   Proficiency in explaining strengths &amp; vulnerabilities
  </li>
  <li>
   Willingness to travel as required based on customer and business need
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  </li>
 </ul>
 <strong>
  Desired Qualifications And Skills
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 </strong>
 <ul>
  <li>
   Knowledge of data analytics, dashboards, and reporting
  </li>
  <li>
   Written and spoken fluency in English and Arabic languages
  </li>
  <li>
   Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk
  </li>
  <li>
   Bachelor's or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background
  </li>
  <li>
   Certifications: CISSP, CISA, Security+
  </li>
  <li>
   Propensity to thrive on change and general dissatisfaction with the "status quo" founded on the belief that great is better than good
  </li>
  <li>
   Past experience working in customer success, technical support, configuration and / or training capacity
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   <br/>
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  </li>
 </ul>
 <strong>
  Benefits
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  <br/>
 </strong>
 <ul>
  <li>
   Competitive compensation
  </li>
  <li>
   Community-driven culture with employee events
  </li>
  <li>
   Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 ZeroFox is on a mission to make the internet safer for all. Innovation is at our core - we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It's a great time to join us in the Fox Den - with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we're growing like never before. If you're looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.
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 <br/>
 <strong>
  Equal Opportunity
  <br/>
  <br/>
 </strong>
 We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.
</div>


FloxyPay

<p>We are looking for a dedicated <b>Customer Success Representative</b> who will ensure our clients continue to receive outstanding service and value long after their purchase.</p><p><b>Key Responsibilities:</b></p><ul><li>Act as the main point of contact for customers after the sale, ensuring a smooth transition from sales to support.</li><li>Provide onboarding, training, and guidance to help customers get the most out of our products/services.</li><li>Proactively follow up with clients to address concerns, resolve issues, and ensure high levels of satisfaction.</li><li>Handle after-sales inquiries, service requests, and product support in a timely and professional manner.</li><li>Collaborate with technical and operations teams to resolve customer problems efficiently.</li><li>Track customer feedback and report insights to improve after-sales processes and product offerings.</li><li>Maintain accurate records of customer interactions and service updates in the CRM system.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field.</li><li>2+ years of experience in customer support, customer success, or account management (UAE experience preferred).</li><li>Excellent communication, interpersonal, and relationship-building skills.</li><li>Strong problem-solving abilities with a customer-first mindset.</li><li>Ability to manage multiple accounts and resolve issues under pressure.</li><li>Proficiency in CRM systems and customer service tools.</li><li>Fluency in English (Arabic/Hindi is an advantage).</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary &amp; performance-based incentives.</li><li>Supportive and dynamic work culture.</li><li>Career development and growth opportunities.</li><li>The chance to work with innovative products and contribute to customer loyalty.</li></ul><p><b>How to Apply:</b></p><p>Send your CV to <b>kaneez@bastionex.net</b> with the subject line: <i><b>Customer Success Representative</b></i></p><p>Job Types: Full-time, Permanent</p><p>Pay: AED2,500.00 - AED4,000.00 per month</p><p>Application Deadline: 22/08/2025</p>

Customer Success Representative

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