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customer service representative Jobs in Dubai

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business development specialist

customer success manager

customer success specialist

Cercli (YC S23)

Onboard new customers into Cercli platform and manage implementations end-to-end (project management).Configure Cercli settings and parameters for each customer.Thoroughly support customers with their data migration (advanced Excel / Google Sheet data handling).Train new and existing customers on Cercli best practices and latest features.Manage existing customer relationships by regularly checking in and anticipating needs.Support with product marketing campaigns, communications and customer engagement (Pylon).Organize customer events and package deliveries. Manage logistics accordingly.Support customers with daily requests (Pylon).Create and update how-to guide knowledge base articles (Pylon / Notion).Strong English communications skills required. Arabic speaker a strong plus.

Customer Success Specialist

Align Technology

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
This role will focus on supporting customers after implementation, ensuring they receive ongoing value and a smooth experience. Working closely with both local teams and colleagues across EMEA, the role will help share knowledge, represent customer needs, and contribute to continuous enhancement of services. The ideal candidate demonstrates strong communication, analytical thinking, teamwork, and a proactive learning mindset.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Be responsible for all post-sales operations and interactions with customers.</li>
<li>Be part of a local and EMEA team of CS Specialists &ndash; an international community where sharing best practices is a big key to success.</li>
<li>Act as the Voice of the Customer, bringing in new ideas for Continuous Improvement.</li>
<li>Act as a business partner for our customers, e.g. by providing regular (on-site) training.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
Bachelor degree</li>
<li>Minimum of 1-3 years of directly related experience</li>
<li>Fluency in English and Arabic</li>
<li>Strong interpersonal, listening and persuasive communication skills.</li>
<li>To have the willingness to learn.</li>
<li>Strong analytical capabilities.</li>
<li>To be a team player</li>
<li>To have good problem solving skills.</li>
<li>To be able to work autonomously.</li></ul><br>
<h3 class="jobSectionHeader"><b>
About Align Technology</b></h3><div>
<b>Your growth and well-being:</b><br>
<br>
At Align, every smile matters. We&rsquo;re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:</div><ul>
<li>Health and well-being programs to keep you thriving in both body and mind.</li>
<li>Employee-exclusive discounts on Invisalign products.</li>
<li>Learning opportunities through online learning resources and support for your individual development plans.</li>
<li>Inclusive, global workplace that fosters collaboration, recognition and belonging.</li>
</ul><div>Country and/or role specific details will be shared with you by your recruiter during the interview process.</div><div>
<br>
<b>Discover Align:</b><br>
<br>
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.<br>
</div><div>Align&rsquo;s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another&mdash; ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.<br>
</div><div>We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.<br>
</div><div>At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.</div><div>
<br>
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.</div><div>
<br>
Eager to learn how we embrace our global differences and nurture employee well-being?
<br>
<b>Explore Align's culture here!</b><br>
</div><div>Want to discover more about <b>exocad</b> and <b>Cubicure</b>? Click on their names for additional information.</div><div><br>
<b>
Applicant Privacy Policy:</b><br>
<br>
Review our <b>Applicant Privacy Policy</b> for additional information.<br>
<br>
<b>Equal Opportunity Statement:</b><br>
<br>
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.</div></div>

Customer Success Specialist Middle East

GroRapid Labs

<p><strong>Customer Success Manager (Web3) - $100K - $120K Remote</strong></p><p><strong>GroRapid Labs Dubai, United Arab Emirates (Remote)</strong></p><p><strong>About the Role:</strong> GroRapid Labs is seeking a <strong>Customer Success Manager</strong> to help drive success for their clients and partners in the rapidly evolving Web3 space. As a Customer Success Manager, you will be responsible for managing the entire client journey, from onboarding to launch and continued growth. Your role will involve close collaboration with growth, product, and engineering teams to ensure a smooth and impactful experience for clients.</p><p>This is a remote position offering a salary range of $100K to $120K, and you'll work with cutting-edge blockchain technology, specifically a blockchain built on the NEAR Protocol, designed to bring blockchain solutions to Web2 businesses.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Own the full client journey-from onboarding to launch and ongoing growth.</li><li>Be the primary point of contact for key clients and partners, ensuring their success.</li><li>Guide clients through GroRapid Labs' product suite to ensure a seamless go-to-market experience.</li><li>Build and nurture strong, lasting relationships with Founders, understanding both their product and business needs.</li><li>Manage multiple client accounts, ensuring high satisfaction and timely delivery.</li><li>Collaborate with growth, product, and engineering teams to troubleshoot and enhance the customer experience.</li><li>Identify upsell/cross-sell opportunities based on client needs and product capabilities.</li><li>Lead regular check-ins, business reviews (QBRs), and performance assessments.</li><li>Structure and maintain a robust Customer Success strategy in partnership with the VP of Growth.</li><li>Provide additional support to self-serve signups and discover growth opportunities.</li><li>Analyze client usage data to drive better engagement outcomes.</li><li>Stay current with Web3 and blockchain trends and advise clients strategically.</li></ul><p><strong>What We're Looking For:</strong></p><ul><li>3+ years of experience in customer success, account management, or client-facing roles OR 2+ years in the blockchain/Web3 space.</li><li>Deep understanding of blockchain, cryptocurrencies, dApps, and Web3 technologies.</li><li>Strong interpersonal skills with the ability to build trust with both technical and non-technical stakeholders.</li><li>Proven ability to multitask and manage several high-value clients or projects simultaneously.</li><li>Analytical thinker who uses data to inform decisions and solve problems.</li><li>Independent, proactive, and naturally collaborative.</li><li>Excellent communication skills, with the ability to simplify complex ideas and navigate ambiguity.</li></ul><p><strong>Bonus Points (Nice to Have):</strong></p><ul><li>Experience in solution or technical product sales.</li><li>Background in partnerships, account/channel management.</li><li>Experience working at a Layer 1 / Layer 2 blockchain or centralized exchange.</li></ul><p><strong>Our Core Values:</strong></p><ul><li> Strive for excellence</li></ul><p><strong>Interview Process:</strong></p><ul><li>Behavioral Interview</li><li>Final Interview</li></ul><p><strong>Location:</strong> Remote (Dubai, UAE)</p><p>This is an exciting opportunity to work at the forefront of blockchain and Web3 technology, managing relationships with high-profile clients and helping them succeed in the digital space. If you're passionate about blockchain and customer success, apply today!</p> Director of Engineering, Data Platform - San Francisco, CA Senior Oracle Technical Business Analyst

Customer Success Manager ( Web3 )

Informatica

<br><b>
 Senior Customer Success Manager </b><br><p>We are looking for a Senior Customer Success Manager based in Dubai (United Arab Emirates) to join our growing team as an individual contributor.</p>
<p>You will report to the Senior Director, Customer Success and be part of the Customer Success Team in Dubai, a group dedicated to delivering exceptional customer outcomes through data-driven solutions. This is hybrid schedule model position.</p><b>
 Your Role Responsibilities? Here's What You'll Do </b><br><p>As the primary post-sale contact, you will use your deep customer and product knowledge to drive adoption, maximize value, and build long-term strategic partnerships. Your key responsibilities include:</p>
<ul> <li>Developing trusted advisor relationships with executive sponsors to align Informatica's solutions with business goals.</li> <li>Tracking and reporting on implementation and adoption milestones for customer executives.</li> <li>Promoting product capabilities and identifying upsell and cross-sell opportunities.</li> <li>Demonstrating advanced features to deliver measurable business outcomes.</li> <li>Designing ROI metrics to quantify solution impact.</li> <li>Proactively addressing customer needs, adoption risks, and renewal strategies to boost retention.</li> <li>Managing escalations and collaborating with internal teams across functions.</li> <li>Preparing success reports and maintaining thorough documentation of customer interactions.</li> <li>Experience making customers feel valued through quality service.</li> </ul><b>
 What We'd Like to See </b><br><ul> <li>Proven experience managing complex customer accounts and driving adoption in a customer success or related role.</li> <li>Strong understanding of customers' industry, decision-making process, business objectives, and strategic priorities.</li> <li>Communicates ideas clearly, builds alignment across teams, and negotiates effectively with senior leaders.</li> <li>Collaborates effectively across teams, builds support for ideas, and helps guide projects toward successful outcomes.</li> <li>Solid knowledge of hybrid software deployment, data warehousing, databases, and/or business intelligence solutions.</li> <li>Background in customer-facing roles with a strong focus on customer satisfaction and utilization improvement.</li> <li>Fluent in English with mandatory proficiency in Arabic.</li> </ul><b>
 Role Essentials </b><br><ul> <li>Minimum of 5+ years relevant professional experience in customer success or similar field.</li> <li>BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience</li> <li>Minimum 8+ years of relevant professional experience</li> </ul><br>

Principal Customer Success Manager

Planview

<div>
 <p>
  <strong>
   Company Overview
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Planview has one mission: to build the digital future of connected work and empower business, technology, and transformation leaders to accelerate the achievement of the project and product initiatives that matter most to their customers and business. Powered by advanced AI capabilities, our end-to-end platform for Strategic Portfolio Management (SPM) and Digital Product Development (DPD) gives business and technology leaders the strategic foresight to prioritize investments and initiatives, make plans real within constraints, and pivot with certainty when things change.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a consistent leader in Strategic Portfolio Management in the Gartner Magic Quadrant, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry&rsquo;s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We&rsquo;re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and Twitter.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Opportunity
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The CSM drives Planview solution adoption, retention, and growth by collaborating across teams to deliver solutions that help Middle East customers achieve desired outcomes. They maintain strong partnerships within Planview, fostering a team-focused approach to customer success. The CSM also utilizes internal tools and processes to keep management and teams updated on customer status, health, and retention forecasts.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You'll Do
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Build trusted advisor relationships with key stakeholders, ensuring alignment between Planview solutions and customer goals.
  </li>
  <li>
   Develop and track Middle East regional customer success plans to drive adoption, expansion, and long-term growth across the enterprise.
  </li>
  <li>
   Own Middle East region's customer advocacy, retention, and growth, ensuring positive experiences and timely issue resolution.
  </li>
  <li>
   Understand customers&rsquo; industries, challenges, and objectives to align Planview products with business outcomes.
  </li>
  <li>
   Maintain regular communication with key contacts and gather feedback to inform product improvements.
  </li>
  <li>
   Collaborate with internal teams to mitigate risks, strategize customer success, and report on retention, growth, and forecasts.
  </li>
  <li>
   Support Professional and Education Services sales and license expansions, and travel as required for customer visits and events.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You'll Bring
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree (BA/BS).
  </li>
  <li>
   Bilingual in English and Arabic.
  </li>
  <li>
   5&ndash;10 years in customer-facing roles within technology, including 5+ years in SaaS account management, customer success, sales, or consulting.
  </li>
  <li>
   Strong background in Project Portfolio Management (PPM), Professional Services Automation (PSA), or related solutions, with experience in waterfall, agile, or Lean-Agile delivery.
  </li>
  <li>
   Proven success driving outcomes with enterprise customers and engaging C-level stakeholders.
  </li>
  <li>
   Experience with account planning, project management, and organizational change management.
  </li>
  <li>
   Familiarity with Customer Success best practices, CRM tools, and enterprise SaaS environments.
  </li>
  <li>
   SAFe Agilist certification and Planview product experience are nice to have.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits at Planview
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Planview, you&rsquo;ll join our global team and culture which reflects the vibrant communities in which our employees live and work. To support you at Planview, you will enjoy:
 </p>
 <ul>
  <li>
   Unplugged Days: 4 company-wide paid days off per year to recharge and relax.
  </li>
  <li>
   Paid time to volunteer through Planview&rsquo;s Force for Good Week.
  </li>
  <li>
   Employee Referral bonus program.
  </li>
  <li>
   Flexible work hours/environment.
  </li>
 </ul>
 <p>
  Now is a great time to join our team. If you are looking for a place to grow your career, innovate with best-in-class solutions, and build the future of connected work, Planview is the right place for you!
 </p>
</div>


Customer Success Manager

Workday

<div><div>Your work days are brighter here.</div><div></div><div>
We&rsquo;re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we&rsquo;re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you&rsquo;ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We&rsquo;re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you&rsquo;ll do meaningful work with Workmates who&rsquo;ve got your back. In return, we&rsquo;ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you&rsquo;ve found a match in Workday, and we hope to be a match for you too.</div><div></div><div>
About the Team</div>
Customer Success is a key role to ensure Workday&rsquo;s customer happiness and success. The team are key players in the support of our customers on their Workday journey.<br>
<br>
They are advisors and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday.<br>
<br>
They are responsible for handling a number of customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our Customer base team.<div></div><div>
About the Role</div><div></div><div>
The Customer Success Manager (CSM) is Workday&rsquo;s bridge between our Professional Services and Production Services teams. As a CSM, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday. You will work directly with customers<br>
to improve their overall user experience, working one-on-one with customers who request a more personalised dialogue beyond the already established one-to-many communication channels. You will be accountable for the overall customer wellbeing by supervising customer health, driving customer adoption, supporting the billable areas of the business, and acting as a partner concern point for customer issues. You will be a part of an excellent Services team, working across the META region, having control of your own schedule and customer interactions.</div><div></div><div>
What you&rsquo;ll be doing:</div><ul><li>
This role will support our customers who have deployed Workday HCM and Financial applications. For this reason we are particularly keen to speak with candidates with ERP and/or Financials experience.</li><li>
Building a trusted advisor relationship across the customer's organisation, from Executive Sponsors to day-to-day contacts, that work to ensure customers are getting value from our products and services.</li><li>
Being a liaison between product management and the customer with a focus on communicating the Workday innovation roadmap and how the roadmap will influence customer activities.</li><li>
Crafting success plans that outline their critical success factors, metrics for success, potential issues, and provide recommendations.</li><li>
Working closely with Professional Services and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments.</li><li>
Supervising and facilitating the adoption of our solution features and their overall business needs as they relate to our products.</li><li>
Improving customer relationships as needed for prospect references.</li></ul><div></div><div><br>
About You</div><div></div><div>
Basic Qualifications</div><ul><li>
Proven experience and functional domain expertise with Financial Management or ERP.</li><li>
6+ years of project management experience with Human Capital Management, Financial Management, Planning and/or Payroll application system implementation.</li></ul><div></div><div>
Other Qualifications</div><ul><li>
Experience in a customer facing services role (consulting and/or account management) that includes issue resolution and customer concern management at both the business owner and executive levels.</li><li>
Experience working as a Customer Success Manager or similar client facing role for a SaaS company</li><li>
Consulting experience either as an internal consultant or with a consulting/software company desired.</li><li>
Proven track record of collaborating and building positive relationships with customers especially at the Executive level and engage across corporate functions (ie. Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management).</li><li>
Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.</li><li>
Ability to travel up to 35%</li><li>
Proficiency in English essential and fluency in Arabic is strongly preferred</li></ul><div></div><div>
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.</div><div></div><div>
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.</div><div></div><div>
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!</div></div>

Sr Customer Success Manager

Paradox

<div><p><b>Your work days are brighter here.
</b></p><p></p><p>We&rsquo;re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we&rsquo;re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you&rsquo;ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We&rsquo;re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you&rsquo;ll do meaningful work with Workmates who&rsquo;ve got your back. In return, we&rsquo;ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you&rsquo;ve found a match in Workday, and we hope to be a match for you too.
</p><p></p><p><b>About the Team
</b></p>Customer Success is a key role to ensure Workday&rsquo;s customer happiness and success. The team are key players in the support of our customers on their Workday journey.
<br>
<br>
They are advisors and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday.
<br>
<br>
They are responsible for handling a number of customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our Customer base team.
<p></p><p><b>About the Role
</b></p><p></p><p>The Customer Success Manager (CSM) is Workday&rsquo;s bridge between our Professional Services and Production Services teams. As a CSM, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday. You will work directly with customers
<br>
to improve their overall user experience, working one-on-one with customers who request a more personalised dialogue beyond the already established one-to-many communication channels. You will be accountable for the overall customer wellbeing by supervising customer health, driving customer adoption, supporting the billable areas of the business, and acting as a partner concern point for customer issues. You will be a part of an excellent Services team, working across the META region, having control of your own schedule and customer interactions.
</p><p></p><p><b>What you&rsquo;ll be doing:
</b></p><ul><li>This role will support our customers who have deployed Workday HCM and Financial applications. For this reason we are particularly keen to speak with candidates with ERP and/or Financials experience.
</li><li>Building a trusted advisor relationship across the customer's organisation, from Executive Sponsors to day-to-day contacts, that work to ensure customers are getting value from our products and services.
</li><li>Being a liaison between product management and the customer with a focus on communicating the Workday innovation roadmap and how the roadmap will influence customer activities.
</li><li>Crafting success plans that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
</li><li>Working closely with Professional Services and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments.
</li><li>Supervising and facilitating the adoption of our solution features and their overall business needs as they relate to our products.
</li>Improving customer relationships as needed for prospect references.<br>
<li>
<br>
</li></ul><p></p><p><b>About You
</b></p><p></p><p><b>Basic Qualifications
</b></p><ul><li>Proven experience and functional domain expertise with Financial Management or ERP.
</li><li>6+ years of project management experience with Human Capital Management, Financial Management, Planning and/or Payroll application system implementation.
</li></ul><p></p><p><b>Other Qualifications
</b></p><ul><li>Experience in a customer facing services role (consulting and/or account management) that includes issue resolution and customer concern management at both the business owner and executive levels.
</li><li>Experience working as a Customer Success Manager or similar client facing role for a SaaS company
</li><li>Consulting experience either as an internal consultant or with a consulting/software company desired.
</li><li>Proven track record of collaborating and building positive relationships with customers especially at the Executive level and engage across corporate functions (ie. Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management).
</li><li>Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
</li><li>Ability to travel up to 35%
</li><li>Proficiency in English essential and fluency in Arabic is strongly preferred
</li></ul><p></p><p>Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
</p><p></p><p>Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
</p><p></p><p><b>Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!</b></p></div>

Explore 3037+ Customer success specialist in Dubai this January. Find roles across top companies and apply now to boost your career.

3037 customer success specialist jobs IN Dubai

Customer Success Specialist

Customer Success Specialist Middle East

Customer Success Manager ( Web3 )

Principal Customer Success Manager

Customer Success Manager

Sr Customer Success Manager

Sr Customer Success Manager