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customer success specialist

SleekFlow

<div>
 <p>
  <strong>
   About SleekFlow
  </strong>
 </p>
 <p>
  Join SleekFlow, a thriving SaaS startup that is experiencing rapid growth globally thanks to the support of renowned investors like Alibaba Entrepreneurs Fund and Tiger Global. Our mission is to develop the next generation of Conversational AI, empowering customer interactions across all channels&mdash;from messaging to voice&mdash;and enhancing business workflows and processes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You will have the opportunity to thrive alongside the company through equity options. If you're ready to take your career to the next level and assume a larger role, we look forward to meeting you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  At SleekFlow, we have developed an all-in-one Omnichannel Conversation AI Suite that drives conversions through conversations. Our platform seamlessly integrates with popular channels such as WhatsApp, Messenger, Instagram, WeChat, Email, and more, providing comprehensive communication solutions. With our AI customer engagement platform, enterprises can automate growth by enhancing productivity across their sales, marketing, and support teams.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As we aggressively expand into emerging markets, we seek adventurous, diverse, and passionate individuals to join us on this exciting journey. Join our team and grow your career with SleekFlow!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Associate Level
  </strong>
 </p>
 <p>
  <strong>
   Prior Experience in SaaS/ Software Industry is preferred
  </strong>
 </p>
 <p>
  <strong>
   Language: English &amp; Arabic
  </strong>
 </p>
 <p>
  <strong>
   Location: Dubai, UAE
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role
  </strong>
 </p>
 <p>
  As a Strategic Customer Success Associate at SleekFlow, you will work closely with our customers. Each customer has unique needs and you will act as a trusted business advisor, helping them effectively leverage our product to drive impact in mission-critical areas of their organization and transform the way they engage with customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At SleekFlow, Customer Success sits at the nexus of our sales, product, and marketing teams helping to drive company growth and transforming the way the world builds software. Just like Lego blocks, what our customers build with SleekFlow is much more than the sum of its parts. No team knows this better than our Customer Success, who act as consultative business partners to our customers, serving as a bridge between their needs and our product.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You'll Do
  </strong>
 </p>
 <p>
  As a Strategic Customer Success Associate, you&rsquo;ll be the point-person responsible for a portfolio of our customers.
 </p>
 <ul>
  <li>
   Onboard customers and demonstrate our key value propositions
  </li>
  <li>
   Drive adoption, growth, and retention of our customers by building trusted relationships and delivering the maximum value of the product
  </li>
  <li>
   Use touch-points, such as Business Reviews, to learn about their business priorities and guide them on how to best leverage the SleekFlow platform
  </li>
  <li>
   Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product
  </li>
  <li>
   Use your deep SleekFlow product knowledge to onboard and lead new enterprise customers to value
  </li>
  <li>
   Simultaneously manage multiple customers who are at different points on the customer lifecycle
  </li>
  <li>
   Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen SleekFlow proficiency
  </li>
  <li>
   Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights
  </li>
  <li>
   Build fundamental strategy and structure for upselling and retaining customers
  </li>
  <li>
   Look for upselling opportunities based on customers' needs
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who You Are
  </strong>
 </p>
 <ul>
  <li>
   You thrive by building long-term relationships and partnering with a range of stakeholders including business, technical, and executive teams
  </li>
  <li>
   You are consultative and are able to navigate the complexities and needs of clients across industry and lifecycle
  </li>
  <li>
   You are a teacher at heart with the ability to distill technical or complex systems into simpler concepts to empower customers
  </li>
  <li>
   You execute with excellence and have a deep track record of creating a significant impact for your customers
  </li>
  <li>
   You are a resourceful and creative problem solver, never losing sight of the &ldquo;why&rdquo; behind the &ldquo;what&rdquo;
  </li>
  <li>
   You love building new things and coaching your team in Startup
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Skills
  </strong>
 </p>
 <ul>
  <li>
   You have direct client management experience, ideally in a Customer Success, Account Management, or Sales role at a B2B technology company
  </li>
  <li>
   You have a track record of delivering value to complex customers with large employee bases
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer
  </strong>
 </p>
 <ul>
  <li>
   Attractive compensation package including a 13th-month salary
  </li>
  <li>
   Stock options in a rapidly growing startup
  </li>
  <li>
   A fun, diverse, and international team culture
  </li>
  <li>
   Comprehensive group medical insurance
  </li>
  <li>
   Examination &amp; education allowance
  </li>
  <li>
   Paid birthday leave
  </li>
  <li>
   Flexible work-from-home policy
  </li>
  <li>
   &ldquo;Work From Anywhere&rdquo; scheme
  </li>
  <li>
   Rewarding continuous learning from experienced team leads
  </li>
  <li>
   Many more exciting perks and growth opportunities!
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   SleekFlow is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
  </strong>
 </p>
</div>


Customer Success Associate (SaaS | English & Arabic Speaking)

Darktrace

<div><p>Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.
</p><p>The Darktrace Active AI Security Platform&trade; delivers a proactive approach to cyber resilience to secure the business across the entire digital estate &ndash; from network to cloud to email. Breakthrough innovations from our R&amp;D teams have resulted in over 200 patent applications filed. Darktrace&rsquo;s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com .</p><br>
<p><b>Job D </b><b>escription </b><b>:
</b></p><p>The Customer Success Engineer (CSE) is a member of the Customer Experience (CX) team at Darktrace. The CSE team is focused on providing existing Darktrace customers with technical product solutions. Responsibilities in this pursuit range and include supporting the adoption of the Darktrace platform and services within the customer environment; providing deployment health and value interventions; and identifying additional or new use cases for Darktrace usage within the customer environment, among other value-adding endeavors.
</p><p></p><p>Darktrace is currently expanding the CSE team to accommodate a rapidly growing customer base and accelerating revenue. This role is a dynamic and varied customer focused technical management position. This position is a critical customer-facing technical role within the Darktrace CX organization which requires thorough knowledge of cybersecurity and the Darktrace product suite, as well as excellent communication and collaboration skills to work with a variety of customer stakeholders. A CSE will need to liaise internally with Darktrace Customer Success Managers, Renewals Managers, Analysts, Operations Engineers, and Sales members to ensure customer needs are met, and to sustain consistent renewal and growth of customer accounts.
<br>
<br>
<b>What will I be doing:
</b><br>
<br>
Act as a Darktrace and security expert and consultant to customers.
</p><ul><li>Develop and maintain excellent, hands-on knowledge of the Darktrace solution, with the expectations of self-sufficiency and proficiency across all coverage areas of the Darktrace platform
</li><li>Conduct deployment discovery and architecture design reviews for existing customers to ensure maximum value delivery across Network, Email, and Cloud deployments
</li><li>Work towards and maintain relevant Darktrace certifications
</li><li>Have and use industry knowledge and experience to provide consultative guidance to customers on cybersecurity priorities and initiatives
</li><li>Understand and engage with the evolving cybersecurity landscape, and work towards/ maintain relevant external certifications on this knowledge as relevant
</li></ul><p></p><p>Work with customers to learn their priorities and map to technical solutions.
</p><ul><li>Develop and refine discovery techniques to work with customer contacts of various personas, from IT, Cloud, and Security administrators to C-Suite executives
</li><li>Document and utilize the values statements and needs of Darktrace customers
</li><li>Have a mindset of taking ownership over your quota number and KPIs to improve customer deployments and value delivery, and ultimately retention and expansion
</li></ul><p></p><p>Work with customers, peers, and stakeholders efficiently and reliably
</p><ul><li>Utilize strong, respectful communication to form productive relationships with customers, partners, peers, and cross-functional internal teams
</li><li>Demonstrate confident presentation skills
</li><li>Maintain organized and timely documentation, account administration, and updates of internal systems
</li><li>Be mentored by and in turn provide mentorship to members of the CSE team on areas of particular expertise
</li></ul><p></p><p><b>What experience do I need?
</b></p><ul><li>2+ years of experience in a relevant role, ideally with the cybersecurity industry (i.e: Customer Success Engineering, Technical Account Management, etc)
</li><li>Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP)
</li><li>Experience within the cyber security industry preferred
</li><li>Additional experience in one or more of the following areas also preferred: Email Security; Incident Response; Cloud Security Architecture
</li><li>Confident, polished communicator with a proven ability to build lasting, critical business relationships
</li><li>Fluency in Arabic and English is essential</li></ul><br>
<p><b>Benefits:
</b></p><ul><li><p>24 days&rsquo; holiday + All national public holidays,
</p></li><li><p>Additional day off for your birthday,
</p></li><li><p>Life insurance,
</p></li><li><p>Medical insurance,
</p></li><li><p>Employee Assistance Program.</p></li></ul></div>

Customer Success Engineer

BRAIN

<div><h1 class="jobSectionHeader"><b>About Brain Co.</b></h1><p>
Brain Co. is at the leading edge of productionizing artificial intelligence for real world problems, propelling advancements and shaping the future with pioneering work. Our mission is to ensure that the transformative powers and automation of AI are applied to real world problems in various governments where manual work is still dominant.
</p><p></p><h2 class="jobSectionHeader"><b>About the Role</b></h2><p>
We&rsquo;re growing our <b>AI Deployment team</b> in Abu Dhabi and Doha. In this role, you'll work at the intersection of AI product delivery and customer engagement helping define, shape, and drive AI-powered solutions that address mission-critical challenges in finance, energy, and government sectors.</p><p>
You&rsquo;ll collaborate closely with data scientists, engineers, and senior stakeholders to translate complex business needs into actionable technical solutions. As the voice of the customer, you&rsquo;ll lead agile delivery cycles, ensure high-quality outcomes, and foster long-term relationships built on trust and impact.</p><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li><p><b>
Define &amp; Prioritize Features:</b> Work with customers to identify high-impact problems and define AI-driven product features to address them.</p></li><li><p><b>
Translate Business Needs:</b> Convert customer requirements into clear technical specifications and use cases for internal teams.</p></li><li><p><b>
Lead Agile Delivery:</b> Oversee agile sprints and project timelines, ensuring timely and high-quality solution delivery.</p></li><li><p><b>
Drive Adoption:</b> Travel regionally to engage with users, onboard stakeholders, and gather direct product feedback for continuous improvement.</p></li><li><p><b>
Collaborate Cross-Functionally:</b> Serve as the bridge between customers and internal teams including data scientists, engineers, and product leads.</p></li><li><p><b>
Act as Customer Champion:</b> Build trusted relationships and ensure the long-term success of deployed solutions.</p></li></ul><h2 class="jobSectionHeader"><b><br>
What We&rsquo;re Looking For</b></h2><ul><li><p><b>
Experience:</b></p><ul><li><p>
3-5 years in customer success, product management, delivery consulting, or technical account management.</p></li><li><p>
Experience at top-tier product or consulting organizations (e.g., Palantir, Google, Amazon, BCG, McKinsey, etc.)
</p></li></ul></li><li><p><b>Technical Fluency:</b></p><ul><li><p>
Strong understanding of AI/ML concepts, data workflows, and model deployment processes.</p></li><li><p>
Ability to discuss and assess technical trade-offs with engineering teams.</p></li></ul></li><li><p><b>
Communication &amp; Relationship Skills:</b></p><ul><li><p>
Proven ability to build rapport and trust with enterprise customers and senior stakeholders.</p></li><li><p>
Excellent written and verbal communication, including the ability to simplify technical details for non-technical audiences.</p></li></ul></li><li><p><b>
Execution &amp; Ownership:</b></p><ul><li><p>
Hands-on mindset with a bias for action and a strong sense of ownership.</p></li><li><p>
Experience managing agile product or project delivery cycles.</p></li></ul></li><li><p><b>
Mobility:</b></p><ul><li><p>
Willingness to travel within the region to meet customers and oversee deployments on-site.</p></li></ul></li></ul><h2 class="jobSectionHeader"><b><br>
Why Join Us?</b></h2><ul><li><p>
Work on transformative AI projects with high-impact clients.</p></li><li><p>
Join a collaborative, mission-driven team at the forefront of applied machine learning.</p></li><li><p>
Operate in a fast-paced, agile environment with real-world outcomes.</p></li></ul></div>

AI Deployment Lead

AW Rostamani

<p></p><div><ul><li>Revenue Support &amp; Service Standards
</li>Assist in generating quality appointments through outbound and inbound communication, ensuring a smooth customer journey<li>
</li>Maintain a courteous, professional attitude and provide accurate information to help increase customer satisfaction and loyalty<li>
</li>Support the achievement of team revenue goals by contributing to a high standard of customer service<li>
</li>Work towards achieving assigned qualitative KPIs related to customer handling, call quality, and service consistency<li>
</li>Support team initiatives aimed at improving customer interactions and conversion rates<li>
</li><li>Follow brand guidelines when booking appointments for respective Business units
</li>Ensure accuracy in capturing customer details and appointment requests in CRM systems<li>
</li>Maintain professionalism during all customer interactions, especially over calls and emails<li>
</li><li>Generate revenue by creating high quality customer appointments and providing customers service standards that exceed customer expectations
</li><li>Build rapport with customer and delivering proper customer service with professional behaviour and accurate information to increase overall customer retention and customer lifetime value
</li><li>Ensure applying brand specific guidelines to generate appointments for business and ensure that quality of appointments
</li>Ensure application of proper quality standards and professionalism on call is maintained, to impact generated revenue and conversions<li>
</li><li>Provide prompt resolution to customer queries leading to higher customer satisfaction and improving overall relation
 </li><li>Follow the customer connect protocols and provide seamless experience across various points of customer journey
 </li><li>Support and provide superior service via phones, e-mails as a receiver and caller
</li>Use questioning and listening skills that support effective telephone communication<li>
</li>Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects<li>
 </li><li>Effectively deal with job stress, angry callers, and upset customers
</li>Use the most appropriate way to communicate and apply the elements of building positive rapport with different types of customers over the phone<li>
</li>Apply the proper telephone etiquette to satisfy various customer situations<li>
 </li>Apply appropriate actions to effectively control a telephone call<li>
 </li>Identify voice skills and how to enhance a good telephone presentation<li>
</li><li>Meets commitments to customers
</li><li>Policies, Procedures and Corporate Governance
</li><li>Ensure complete adherence to company policies and floor instructions
 </li><li>Display time flexibility towards shifts as per work floor requirements
</li>Meet the required SLA&rsquo;s and KPI&rsquo;s<br>
<li>
</li></ul><p></p><p><b>Educational Qualification
</b></p>Diploma graduate or equivalent required<br>
<ul><li>
</li></ul><p></p><p><b>Work Experience
 </b></p><ul><li><p>2-3 years of customer service experience preferred<br>
</p></li></ul><p></p><p><b>Languages
</b></p><ul><li>English a must; bilingual</li></ul></div><p></p>
<br><div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.<br>
</div><div></div><br>
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.<br>
</div><div></div><br>
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.<br>
</div><div></div><br>
<div>For more information, visit www.awrostamani.com .</div></div>

Customer Success Executive

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
 <br/>
 <br/>
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 <br/>
 <br/>
 As a Partner Support Advisor you will act as the first point of contact for our customers by answering their queries through phone, chat or email. You will be responsible for resolving a wide variety of customer issues and educating them to resolve issues themselves.
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serves customers by providing product and service information and resolving product and service problems.
  </li>
  <li>
   Promptly respond to customer questions submitted via email, chat, phone or any other channels.
  </li>
  <li>
   Builds and maintains business relationships with our internal and external customers by providing prompt and accurate service so as to promote customer loyalty and retention.
  </li>
  <li>
   Ensures performance goals are being met consistently based on quality standards.
  </li>
  <li>
   Support the team members and provide training on best practices.
  </li>
  <li>
   Act as a subject matter expert to effectively partner with customers and departments across Property Finder to achieve desired outcomes by clarifying needs and providing appropriate solutions.
  </li>
  <li>
   Be an exceptional problem solver, maintaining knowledge of our agile technology and being able to use multiple systems and applications interchangeably.
  </li>
  <li>
   Demonstrate a thorough knowledge of policies, procedures and interrelationships for the area of responsibility.
  </li>
  <li>
   Exercise a fair degree of independent decision making and action in the performance of assigned tasks and duties.
  </li>
  <li>
   Make recommendations when policies and procedures need modification when problems arise.
  </li>
  <li>
   Diagnose the technical problem at the customer end and identify the possible solution (s)
  </li>
  <li>
   In case of code error, create a summary of the issue (s) and escalate it to the development team
  </li>
  <li>
   Report to the Manager on any issues which require further action
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
  </li>
  <li>
   One or more years&rsquo; experience in related positions.
  </li>
  <li>
   Familiarity with Microsoft Windows, Microsoft Outlook, and Internet Explorer
  </li>
  <li>
   Excellent typing skills
  </li>
  <li>
   Excellent English &amp; Arabic (a MUST) language skills
  </li>
  <li>
   Ability to communicate correctly and clearly with both internal and external customers
  </li>
  <li>
   Excellent documentation skills
  </li>
  <li>
   Good comprehension skills-- ability to clearly understand and state the issues customers present
  </li>
  <li>
   Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
  </li>
  <li>
   Excellent customer service skills
  </li>
  <li>
   Ability to empathize with and prioritize customer needs
  </li>
  <li>
   Demonstrable conflict resolution and negotiating skills
  </li>
  <li>
   Ability to determine customer needs and provide appropriate solutions
  </li>
  <li>
   Effective problem solving skills
  </li>
  <li>
   Strong time management skills
  </li>
  <li>
   Action oriented and self-disciplined
  </li>
  <li>
   Adaptable/Open to change
  </li>
  <li>
   Excellent Teamwork
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our promise to talent
  <br/>
  <br/>
 </strong>
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 <br/>
 <br/>
 <strong>
  Property Finder Guiding Principles
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Think Future First
  </li>
  <li>
   Data Beats Opinions, Speed Beats Perfection
  </li>
  <li>
   Optimise for Impact
  </li>
  <li>
   No Ostriches Allowed
  </li>
  <li>
   Our People, Our Power
  </li>
  <li>
   The Biggest Risk is Taking no Risk at All
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Find us at:
  <br/>
  <br/>
 </strong>
 Twitter
 <br/>
 <br/>
 Facebook
 <br/>
 <br/>
 Instagram
 <br/>
 <br/>
 Linkedin
 <br/>
 <br/>
 Glassdoor
</div>


Partner Support Advisor

Learners Point Academy, Dubai

<p>We are seeking a dedicated and detail-oriented Customer Service Specialist to join our team at Learners Point Academy. The ideal candidate will serve as the key point of contact between our clients and the organization, ensuring a seamless training experience. You will be responsible for managing client communications, coordinating training logistics, and ensuring that all client requirements are met to achieve successful and efficient onsite training delivery.</p><p><b>Key Responsibilities:</b></p><p>1. Act as the primary point of contact between clients and the organization for all training-related matters.</p><p>2. Collaborate with internal teams (Sales, Academics, and Delivery) to ensure that training needs and requirements are fully understood and met.</p><p>3. Oversee the seamless delivery of onsite training sessions, ensuring all client specifications and expectations are adhered to.</p><p>4. Communicate with clients regarding training schedules, logistics, and specific requirements before and during training sessions.</p><p>5. Coordinate with trainers and other stakeholders to ensure training materials, venue arrangements, and technical setups are prepared in advance.</p><p>6. Address and resolve client concerns or issues related to training delivery promptly and professionally.</p><p>7. Ensure that post-training evaluations, feedback, and reports are collected, analyzed, and shared with clients.</p><p>8. Maintain detailed records of training sessions, client communications, and follow-up actions.</p><p>9. Proactively manage client relationships to ensure satisfaction and foster long-term partnerships.</p><p><b>Qualifications:</b></p><p>1. Bachelor&rsquo;s degree or equivalent experience in a relevant field.</p><p>2. Proven experience in customer service, client relationship management, or event coordination, ideally in an educational or corporate training environment.</p><p>3. Strong organizational skills and attention to detail.</p><p>4. Excellent communication skills (written and verbal) with the ability to manage multiple stakeholders.</p><p>5. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems.</p><p>6. Ability to remain calm under pressure and handle stressful situations professionally.</p><p><b>Skills &amp; Attributes</b>:</p><ul><li>Strong problem-solving skills.</li></ul><ul><li>Client-focused with a proactive and Customer first-approach.</li></ul><ul><li>Excellent time management and multitasking abilities.</li></ul><ul><li>Positive, energetic attitude and a desire to contribute to the success of the team.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p>

Customer Service Specialist (Male)

Sitecore

<div><div><b>About Us:</b></div><div>
</div><div>
At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world&rsquo;s most iconic brands to build lifelong relationships with their customers&mdash;seamlessly, smartly, and at scale.</div><div><br>
As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L&rsquo;Or&eacute;al, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.</div><div><br>
Our foundation is our people&mdash;a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. <div><b>Our values</b></div> guide how we lead, innovate, and connect. They are the behaviours that bring our mission and vision to life, every day, in every interaction.</div><div><br>
As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.</div><div><br>
Learn more at Sitecore.com.</div><div></div><div><br>
</div><div><div><b>
About the Role:</b></div><div>
The Accounts Receivables Specialist position is part of the Global Collections Team and reports to the Global Collections Manager. This position will assist with all matters related to the collection of accounts receivable, including collections, cash application and account reconciliations. The successful candidate will work with the Global Collections Manager and other team members to assist in implementing strategies, process improvements and automation to improve overall collection performance. This is a high-priority role in a fast-growing company and requires a strong ability to prioritise, plan, and work cross-functionally with other departments across multiple markets.</div><div></div><div><br>
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What You&rsquo;ll Do:</b></div><ul><li>
Research and resolve customer account issues and communicate effectively and timely any unresolved issues with Global Collections Manager and other Collections team members</li><li>
Work collaboratively with cross-functional partners (Billing, Sales, Tax, Order Management, Deal Desk, Legal) to ensure customers have everything they need to pay on time</li><li>
Document all customer correspondence related to collections efforts and customer account issues in Tesorio in a consistent and timely fashion</li><li>
Liaise with 3rd party collections agents where necessary</li><li>
Post customer payments and assist in processing refunds/credit notes</li></ul><div></div><div><b>
What You Need to Succeed</b></div><ul><li>
Experience in cash collection in a multinational organisation</li><li>
Understanding of the full accounts receivable/order-to-cash cycle</li><li>
Good interpersonal and communication skills, both spoken and written, with a customer service focus</li><li>
Ability to be proactive and identify issues and areas of improvement</li><li>
Maintains focus and positive attitude during high volume of work while multitasking with changing priorities</li><li>
Experience of working to collections targets</li><li><b>
Proficient in English</b> and <b>native Arabic</b></li></ul><div></div><div><b>
Additional Skills That Could Set You Apart:</b></div><ul><li>
Experience with a software/technology company is preferred but not required</li><li>
Good analytical, deductive, and problem-solving skills</li><li>
Quick learner who is methodical and analytical, and possesses excellent organisational skills</li><li>
Experience with NetSuite (Sitecore ledger) and Tesorio (a collections tool) would be desirable</li></ul><div></div><div><div><b>
Why You Should Click &lsquo;Apply&rsquo;:</b></div><div><ul><li>
Sales and Customer Success are the key to our success! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel it&rsquo;s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.</li><li>
Great team and company culture! You can find out more about our company culture in the Sales and Customer Success team and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognised for award-winning Culture by Comparably.</li></ul>
 <b>Equal Opportunities at Sitecore</b><br>
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Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.</div></div></div></div>

Accounts Receivable Specialist (6 month contract)

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