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Role: Events Customer Success SpecialistDubai, UAE | Full-TimeSalary: AED 8,000 Per MonthLove That Design is looking for a high-energy, organized, and charismatic Events Customer Success Specialist to join our Dubai team.This is not a desk-bound coordination role. You will play a central role in driving attendance, engagement, and experience across our UAE-based events while strengthening relationships within the Architecture &amp; Design community. From invite strategy to on-site execution, you will ensure the right people are in the room and that every activation reflects our brand standards.If you enjoy meeting industry leaders, building meaningful relationships, and working in a fast-paced creative environment, this role is for you.What You&rsquo;ll Be Doing:<ul><li>Curate and manage event invite lists from Love That Design&rsquo;s A+D database</li><li>Enrich and segment stakeholder data for UAE-based events and activations</li><li>Drive the full RSVP lifecycle to ensure strong, relevant attendance</li><li>Serve as the primary point of contact for designers, partners, and event guests</li><li>Coordinate with Videography, Editorial, and Marketing teams to support content capture and publishing</li><li>Support on-site event execution and guest experience</li><li>Manage vendor coordination, purchasing, and budget tracking</li><li>Ensure every partner interaction reflects Love That Design&rsquo;s brand positioning</li></ul>Who You Are:<ul><li>Currently based in the UAE</li><li>Confident and comfortable in professional networking environments</li><li>Highly organized with strong attention to detail</li><li>Able to manage multiple timelines and priorities</li><li>Polished and professional in written and verbal communication</li><li>Passionate about architecture, interior design, or the creative industries</li></ul>What You Bring:<ul><li>2&ndash;4 years of experience in Customer Success, Events, Community, or Account Management</li><li>Experience within the UAE market (design, media, luxury, or lifestyle sectors preferred)</li><li>Familiarity with CRM systems (HubSpot preferred)</li><li>Strong stakeholder engagement and relationship-building skills</li><li>Ability to work independently while collaborating across teams</li><li>Driving License - Mandatory</li></ul>Why Join Love That Design?You will be at the heart of the UAE&rsquo;s design industry, engaging directly with architects, designers, brands, and creative leaders.This is a growth-focused role within a fast-moving company where you can build meaningful relationships, develop professionally, and evolve into leadership opportunities over time.If you are looking for a long-term career within a company shaping conversations in the regional design community, we would like to hear from you.Job Type: Full-timePay: AED8,000.00 per monthApplication Question(s):<ul><li>Do you have a valid driver's license?</li><li>How many years of Customer Success, Events, Community, or Account Management experience do you currently have?</li><li>What are your salary expectations?</li></ul>

Events Customer Success Specialist

Mobinweb

Job Posting: Client Success &amp; Digital Marketing SpecialistCompany: Mobinweb Software Trading Location: Dubai, UAE Job Type: Full-time Industry: Software &amp; Online ServicesAbout MobinwebMobinweb is a dynamic Dubai-based software company specializing in web and APP development, digital marketing, ERP and accounting software support. We help businesses in the UAE and beyond build their digital presence and streamline operations. We&rsquo;re growing fast and looking for a versatile professional to join our team.Job OverviewWe are seeking a Client Success &amp; Digital Marketing Specialist&mdash;a unique hybrid role perfect for someone who loves both creative marketing and helping clients succeed. You will be the bridge between our services (web development, digital marketing, and accounting software) and our clients. Your mission: attract new leads through smart marketing and ensure our existing clients are happy, supported, and thriving.What You&rsquo;ll DoDigital Marketing (60%)<ul><li>Create and manage social media campaigns (LinkedIn, Instagram, Facebook) to promote client&rsquo;s services.</li><li>Write SEO-friendly blog posts and website content</li><li>Design simple graphics, brochures, and email newsletters using Photoshop or similar tools.</li><li>Run basic Google/Facebook ads to generate leads</li><li>Track campaign performance and suggest improvements.</li></ul>Client Support &amp; Success (40%)<ul><li>Be the first point of contact for client inquiries&mdash;especially for accounting software support.</li><li>Guide new clients through onboarding and basic training for our software and websites.</li><li>Solve basic technical issues and escalate complex problems to our development team.</li><li>Build strong client relationships&mdash;check in regularly, collect feedback, and turn happy clients into case studies.</li><li>Create helpful client resources: tutorial videos, FAQs, and user guides.</li></ul>Who You Are<ul><li>You have 2&ndash;3 years of experience in a marketing, client support, or similar role (agency experience is a plus!).</li><li>You&rsquo;re a clear communicator in English</li><li>You can create social media posts, write emails, and explain technical topics in simple terms.</li><li>You&rsquo;re familiar with basic digital marketing tools (Photoshop, Canva, Meta Business Suite, Google Analytics).</li><li>You&rsquo;re tech-savvy and willing to learn about web design and accounting software.</li><li>You&rsquo;re organized, proactive, and love helping people.</li></ul>Nice-to-Haves<ul><li>Experience with CRM or help desk tools (e.g., Zendesk, Freshdesk).</li><li>Basic knowledge of SEO and content marketing.</li><li>Understanding of UAE business landscape.</li><li>Knowdgle in Programing and coding</li></ul>What We Offer<ul><li>Competitive salary + benefits.</li><li>Opportunity to grow into a senior marketing or client success role.</li><li>Dynamic, supportive team in a fast-paced agency environment.</li><li>Hands-on experience across marketing, tech, and client relations.</li></ul>How to ApplyIf you&rsquo;re a marketing-minded people person ready to wear two hats, we&rsquo;d love to hear from you! Just apply here in the indeed and then we will arrange interview.Mobinweb is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Did you study in IT fields ? and Do you have good enough knowdgle in Web development, Digital Marketing and Are you able to give support too ?</li><li>Are you skilled in HTML and CSS as foundation ? </li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Web and Software: 2 years (Required)</li></ul>Language:<ul><li>English perfectly (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Digital Marketing & Software Support Executive

Fresha

<div>
 
 The AI-powered OS
 
 
 for beauty,
 
 
 
 
 wellness
 
 
 and self-care
 
 
 
 
 About Fresha
 
 
 
 Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
 
 
 Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
 
 
 The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
 
 
 Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
 
 
 Fresha&rsquo;s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
 
 
 The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
 
 
 Given our exciting and progressive growth plans, we are looking for an exceptional Professional Services Specialist to come and join our global business.
 
 
 Reporting into Team Lead, Professional Services, Europe &amp; GCC and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build for all our Partners coming onto the Fresha Ecosystem through Inbound &amp; Outbound channels.
 
 
 This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.
 
 
 To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week.
 
 
 <ul>
 <li>
 For this particular role we require Fluent Arabic reading, speaking and writing proficiency.
 
 
 </li>
 </ul>
 
 KPIs
 
 
 
 <ul>
 <li>
 Onboarding Lead time - average of 7 business days per Professional Services Specialist
 
 
 </li>
 </ul>
 
 Partner Onboarding
 
 
 
 <ul>
 <li>
 Understand our partners business requirements, and confidently communicate the Fresha Onboarding approach and project plan
 </li>
 <li>
 Be able to clearly articulate the Fresha Ecosystem including Fresha Pay Online, our Booking Software &amp; the Marketplace in order to provide solutions into the Partners&rsquo; business requirements
 </li>
 <li>
 Lead the Partner on the onboarding journey, managing expectations, risks and ultimately accurate go live dates
 </li>
 <li>
 Demonstrate strong attention to detail to ensure quality Fresha profiles are built for all our Partners with particular focus on activating all our payment features
 </li>
 <li>
 Assist our partners in representing themselves in the best possible manner on our platform
 
 
 </li>
 </ul>
 
 Marketplace
 
 
 
 <ul>
 <li>
 Provide continuous quality assurance on the Marketplace to ensure this looks good at all time
 </li>
 <li>
 Provide sufficient guidance and documentation to ensure a seamless handover experience for the partner to Partner Success or Customer Experience teams
 
 
 </li>
 </ul>
 
 Additional Ad-Hoc
 
 
 
 <ul>
 <li>
 Comfortable presenting information, and open to feedback
 </li>
 <li>
 Cover other team members Partner projects to ensure we win as a team
 </li>
 <li>
 Ensure efficient and accurate use of Hubspot to accurately reflect the progress of each Partner in the Onboarding pipeline whilst also tracking all activity and correspondence
 </li>
 <li>
 Proactively search for new features, processes &amp; opportunities that may optimize our own internal processes, improve Partner experience and drive conversions
 </li>
 <li>
 This list is not exhaustive and there may be other activities you are required to deliver.
 
 
 </li>
 </ul>
 
 Skills, Experience &amp; Qualifications Required
 
 
 
 <ul>
 <li>
 Commercially minded, understanding critical needs of Partners onboarding
 </li>
 <li>
 Managing expectations of Partner right from the start
 </li>
 <li>
 Exceptionally high organizational and time management skillsExcellent oral and written communication skills
 </li>
 <li>
 Proficient in Excel and data cleaning an asset
 </li>
 <li>
 Project coordination experience or certification highly desired
 </li>
 <li>
 Experience working in the Beauty &amp; Wellness sector or previous start-up/scale-up tech company environment an asset
 </li>
 <li>
 Ability to identify problems and opportunities as well as offer or implement actions and solutions
 </li>
 <li>
 Strong analytical and troubleshooting skills
 </li>
 <li>
 An ability to influence others through effective communication and negotiations
 </li>
 <li>
 Flexible and comfortable working in a fast-paced and changing environment
 </li>
 <li>
 Creative thinking and problem-solving mindset
 </li>
 <li>
 Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards
 </li>
 <li>
 Team player - must be happy to &lsquo;roll sleeves up&rsquo; and assist the team whenever required
 </li>
 <li>
 Self-starter and highly proactive approach
 </li>
 <li>
 At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
 
 
 </li>
 </ul>
 
 Interview Process
 
 
 
 <ul>
 <li>
 Screen Call - Video-call with a member from the Talent Team (30m)
 </li>
 <li>
 Skills &amp; Experience - Video-call with PSS Hiring Team (30m)
 </li>
 <li>
 Technical Ability &amp; Cultural Assessment - In-person with PSS Team Lead, GCC and GCC GM
 </li>
 <li>
 We aim to finalise the entire interview process and deliver feedback within 2 weeks.
 
 
 </li>
 </ul>
 Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.
 
 
 
 Inclusive workforce
 
 
 
 At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
 
 
 We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
 
 
 We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
 
 
 If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Professional Services Specialist (Dubai)

MongoDB

<div>Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.

We are looking to speak to candidates who are based in Dubai for our hybrid working model.
<h3 class="jobSectionHeader">
Our ideal candidate will have</h3>
<ul><li>7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based)</li>
<li>4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers</li>
<li>A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB</li>
<li>A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts</li>
<li>The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc</li>
<li>An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment</li>
<li>Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem</li>
<li>Prior exposure to database, cloud, and infrastructure technology is a plus</li>
<li>Bilingual English and Turkish
</li></ul><h3 class="jobSectionHeader">On a given day in this role you will</h3>
<ul><li>Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth</li>
<li>Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization</li>
<li>Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices to pre-empt critical issues</li>
<li>Facilitate the resolution of high-stakes customer challenges while identifying strategic opportunities to expand MongoDB usage through optimized technical solutions</li>
<li>Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team's eyes and ears in this field</li>
<li>De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same</li>
<li>Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio</li>
<li>Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan</li>
<li>Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization</li>
<li>Document all customer interactions in internal systems, including Gainsight and Salesforce.com</li>
<li>Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we'll need to be constantly adjusting our engagement strategies based on these signals, which you'll be in the best position to identify and share back with internal teams</li>
<li>Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success</li>
<li>Forecast expected churn and growth to your senior leadership team</li>
<li>Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team</li>
<li>Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow</li>
</ul><h3 class="jobSectionHeader">About MongoDB</h3>

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB's unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we're powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273383345</div>

Customer Success Manager - Turkish Speaker

C.H. Robinson

<div>C.H. Robinson is looking for a Customer Success Manager to join our Robinson Managed Solutions (RMS) 4PL division in Dubai.
In this role, you&rsquo;ll take ownership of one of our key global accounts, driving growth, strengthening the partnership, and ensuring our customer gains maximum value from our technology, expertise, and service offering. You&rsquo;ll be the strategic connection between the customer and CHR, helping shape solutions, expand our impact, and ensure long‑term success.
As the primary point of accountability, you will build strong, trust‑based relationships, influence executive‑level stakeholders, and lead initiatives that create measurable value. Your ability to align vision, anticipate needs, and advocate for the customer will be central to the success of this partnership.
If this sounds like the challenge you&rsquo;re looking for, we&rsquo;d love to meet you. Join us and make a global impact!<h1 class="jobSectionHeader">
Responsibilities:</h1>
The duties and responsibilities of this position consists of, but are not limited to, the following:<ul><li>
Manage full P&amp;L for a major global account (~$1.5M+ in Net Revenue annually)</li><li>
Oversee financial performance, including expenses and revenue forecasting.</li><li>
Allocate resources effectively and design supply chain solutions based on customer needs.</li><li>
Champion the enterprise technical and operational capabilities to customer goals and requirements</li><li>
Develop collaborative strategic plan reflecting both the customer and C.H. Robinson&rsquo;s visions</li><li>
Align internal and external business functions across all global regions to support long term strategic plan</li><li>
Lead initiatives and manage projects to support customer value proposition</li><li>
Build trusted relationships with executive level customer contacts and serve as an escalation point</li><li>
Understand industry and market trends and apply to customer strategy and business reviews</li><li>
Provide guidance and mentoring to the Service Delivery teams</li><li>
Foster collaboration, continuous improvement, and a growth mindset.</li></ul><h1 class="jobSectionHeader">
Required Qualifications:</h1><ul><li>
Minimum 2 years of similar experience within logistics or supply chain environment.
</li><li>Strong communication skills in English
</li><li>Ability to travel up to 25% (domestically and internationally)</li></ul><h1 class="jobSectionHeader">
Preferred Qualifications:</h1><ul><li>
Bachelor&rsquo;s degree from accredited college or university</li><li>
Advanced proficiency in Microsoft Office Suite of programs</li><li>
Knowledge of Supply Chain and/or Logistics industry</li><li>
Presentation experience with internal and external key decision makers</li><li>
Demonstrated experience in consultative and strategic sales</li><li>
Ability and desire to work in a fast-paced environment</li><li>
Strong negotiation and conflict resolution skills</li><li>
Demonstrates skill of managing internal and external customer expectations</li><li>
Proven ability to build, lead, and foster a team-oriented environment</li><li>
Values a diverse and inclusive work environment</li></ul><h1 class="jobSectionHeader">
What We Offer:</h1><ul><li>
Employer‑provided visa sponsorship and work authorization support, with relocation handled independently by the candidate</li><li>
Meaningful opportunities for advancement within a dynamic, fast‑paced global organization.</li><li>
A collaborative, inclusive, and forward‑thinking work environment that values innovation and strategic insight.</li><li>
A multicultural setting offering the chance to strengthen and expand your language capabilities.</li><li>
Structured professional development, supported by access to comprehensive training platforms and learning resources.</li></ul>
Your Health, Wealth, and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:<ul><li>
Employee Insurance Benefits</li><li>
Variable Pay based on position</li><li>
Hybrid Work Model with Flexi Hours</li><li>
Paid time off to manage work-life balance</li><li>
Paid Maternity &amp; Paternity Leaves</li><li>
Paid Public Holidays</li><li>
Reward &amp; Recognition Program</li><li>
Special Mobility Assistance</li><li>
Employee Wellness Initiatives</li><li>
Plus a broad range of career development, networking, and team-building opportunities</li></ul>
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We&rsquo;re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.</div>

Customer Success Manager

Kirloskar Oil Engines Limited

<div><div>Location:
Dubai
</div><div>Experience:
8 to 12 year(s)
</div><div>Job Description:
<div>Job Title: Product Specialist / Country Manager &ndash; Powergen (KSA)
Location: Riyadh, Kingdom of Saudi Arabia 
Department: KIME 
Reports To: Business Head &ndash; NA &amp; KSA 
No. of Positions: 1<div>
</div>Role Overview
The position will lead business development, Sales management, channel management, and key account operations for the Power Generation segment in the KSA region. The role requires strong technical acumen, commercial orientation, and the ability to drive project execution across multiple stakeholders. The ideal candidate brings a blend of engineering expertise, sales leadership, and operational excellence within the power or engine-related industry.<div>
</div>Qualifications<ul>
<li>Bachelor&rsquo;s degree in Engineering (mandatory).</li>
<li>MBA or equivalent business qualification (preferred).</li>
<li>Age: 30&ndash;35 years.</li>
</ul><div>
</div>Experience<ul>
<li>8&ndash;12 years of experience in an engineering/manufacturing industry.</li>
<li>Proven track record in Sales, Marketing, Business Development or Project Management.</li>
<li>Experience working with engines, powergen applications, or related technical products is essential.</li>
</ul><div>
</div>Key Responsibilities<ul>
<li>Lead business and project scoping, planning, resource estimation, scheduling, and execution.</li>
<li>Manage end-to-end project delivery including task allocation, progress tracking, reporting, and performance analysis.
</li><li>Conduct risk assessments and implement corrective actions to ensure project success.</li>
<li>Develop and manage channel partners; identify and onboard new channels in the region.</li>
<li>Provide support in establishing and strengthening service channels to support customer operations.</li>
<li>Manage key accounts, especially large and strategic customers.</li>
<li>Coordinate effectively with internal teams (engineering, supply chain, service, finance) and external stakeholders.</li>
<li>Understand customer requirements and translate them into actionable deliverables.</li>
<li>Drive communication management, cost control, and sales performance.</li>
<li>Ensure timely reporting to internal leadership and customer management teams.</li>
</ul><div>
</div>Required Knowledge &amp; Skills
Technical &amp; Functional Skills<ul>
<li>Strong technical and operational leadership with the ability to manage multi-functional project teams.</li>
<li>Engineering background with strong business orientation.</li>
<li>In-depth knowledge of engines and related applications.</li>
<li>Experience in logistics-heavy, high-volume, or diversified product environments.</li>
<li>Ability to liaise effectively with customers, suppliers, and internal teams.</li>
<li>Familiarity with Six Sigma methodologies (preferred).</li>
</ul>
Behavioural Competencies<ul>
<li>Ability to manage complexity and deliver under high-pressure environments.</li>
<li>Excellent communication, negotiation, and presentation skills.</li>
<li>Strong team player with the ability to foster collaboration and drive collective outcomes.</li>
<li>Calm, composed, and solution-oriented approach during challenging situations.</li></ul></div></div></div>

Assistant General Manager.

SkillersZone LLC

<div>
 We are seeking aAdministrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the
 
 (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support (Core)
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma
 </li>
 <li>
 Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
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 Experience using CRM systems
 
 
 
 
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 Language Requirements (MENA-Focused)
 
 
 
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 Basic Arabic (spoken and written) is preferred for most MENA markets
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 Basic English (spoken and written)
 
 
 
 
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 Skills And Competencies
 
 
 
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 Strong customer-first mindset with the ability to remain calm and professional under pressure
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 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
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 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
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 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
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 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
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 High integrity and discretion when handling confidential customer and company information
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 Cultural sensitivity and awareness of customer expectations across different MENA countries
 
 
 
 
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 Working Conditions and Schedule
 
 
 
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 Role may be office-based, hybrid, or remote depending on business needs and country regulations
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 Typical working weeks in parts of MENA may follow , with flexibility required during peak periods.
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 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
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 Performance Indicators (KPIs)
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Administrative Customer Virtual Entry-Level Assistant

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