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PaymentGenes

<div>DubaiPermanentCustomer ServicesPosted 10/08/2026</div>
 <div>Customer Success Manager
Dubai, UAE
Role Overview
We're partnering with an ambitious, fast-growing fintech that's building a next-generation
platform across digital payments, banking, cards, crypto, and financial services. This is a
unique opportunity to join at an early stage and build the entire Customer Success function
from the ground up, working directly alongside the Chairman to shape the customer
experience as the business scales.
Operating in a lean, high-growth startup environment, you'll combine hands-on customer
leadership with operational strategy, process design, automation, and team building. This
role is ideal for someone who thrives in fast-paced environments, enjoys taking ownership,
and wants to make a visible impact on the growth of a business.
Key Responsibilities
<ul><li>Build and scale the Customer Success function, designing customer support</li></ul>
processes, SLAs, knowledge management, and operational frameworks from the
ground up.
<ul><li>Deliver an exceptional customer experience by owning complex customer issues and</li></ul>
working cross-functionally with Product, Engineering, Compliance, and Operations.
<ul><li>Recruit, develop, and lead internal and external customer support teams while</li></ul>
implementing quality standards and performance management processes.
<ul><li>Drive operational excellence through AI-powered automation, self-service initiatives,</li></ul>
and continuous process improvement.
<ul><li>Act as the voice of the customer, partnering with Product teams to improve the</li></ul>
platform and ensure customer readiness for new product launches.
Ideal Candidate
<ul><li>8+ years' experience in Customer Success, Customer Operations, or Customer</li></ul>
Support within fintech, payments, banking, crypto, or another high-growth technology
environment.
<ul><li>Proven experience building and scaling customer operations, with a strong</li></ul>
operational mindset and passion for improving customer journeys.
<ul><li>Comfortable working in a lean startup environment with a hands-on approach, high</li></ul>
levels of ownership, and direct exposure to founders and executive leadership.
<ul><li>A proactive, self-starting individual who thrives in ambiguity, enjoys building from</li></ul>
scratch, and is excited by the opportunity to shape a function as the business grows.</div>

Customer Success Manager

Global Payments

<div>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Senior Customer Success Manager - English + Spanish/French
(Implementation &amp; Onboarding)
Como is the pioneer of Data-Driven Customer Engagement &amp; Loyalty Solutions. Como helps F&amp;B and Retail businesses increase their revenue, build strong relationships with their clients, know them better, and keep them coming back. Como&rsquo;s turnkey all-in-one SaaS platform is flexible, easy to manage, and affordable for any size business. It features a full CRM, enterprise-level actionable data, advanced loyalty and promotion engine, sophisticated marketing automation, omnichannel communication, auto-generated AI campaigns, customized and branded mobile app, and much more.
We are looking for an organized, analytical and empathetic Senior CSM, who is fluent in English and an additional language (Spanish/English) with great relational and communicational skills to guide clients to success. This candidate will be passionate about Tech and F&amp;B and always act ethically. He/She will be responsible for providing an excellent customer service experience and help customers achieve their desired business goals by managing and updating their loyalty program.
Senior Customer Success Manager Responsibilities:
Customer Onboarding and Relationship Management:<ul><li>
Take in charge Mid to Large clients with higher technical complexity and act as a project manager to ensure smooth onboarding of the client</li><li>
Own the overall relationship with assigned clients after the Sales representative has signed the client and maintain a strong, long-term relationships with customers, acting as their main point of contact</li><li>
Guide new customers through the onboarding process, ensuring they understand how to use the product effectively and help them defining and setting-up their loyalty in the product back-end</li><li>
Ensure Customer satisfaction by proactively addressing customer issues and concerns by coordinating between the relevant internal teams and ensuring a swift and effective resolution</li><li>
Configure, test, and maintain customer loyalty programs in the platform, including loyalty rules, rewards, campaigns, tiers, and other program settings, ensuring they align with the customer's business objectives.</li><li>
Raise customers&rsquo; requests to the Support team when it comes to tech/integration related issues</li><li>
Escalate relevant situations to Managers in a timely manner</li></ul>
Customer Success and Retention:<ul><li>
Serve as the voice of the customer within the company, advocating for their needs and feedback to influence product development and improvements when needed</li><li>
Aid clients in achieving their goals: help them improve their loyalty campaigns based on performance and KPIs, brainstorm about new features and enhancements to the loyalty program, challenge clients and suggest new strategies tailored to their needs and objectives</li><li>
Develop and execute success plans tailored to each customer&rsquo;s goals and objectives throughout the client lifetime and based on KPIs analysis</li><li>
Identify opportunities for upselling additional features, services or high-tier plans to existing customers</li></ul>
Management and Mentorship:<ul><li>
Act as a Mentor to Junior CSM and a go to person for technical or process related questions</li><li>
Handle efficiently escalations and retention calls</li><li>
Oversee internal initiatives and own the delivery</li></ul>
Senior Customer Success Manager Requirements:<ul><li>
Strong written and verbal communication skills in English, as well as in Spanish/French</li><li>
Master&rsquo;s degree or equivalent experience</li><li>
3-5 years of experience in Customer Success, Customer Onboarding, Implementation/Account Management, preferably in a Saas company or technology startup.</li><li>
Comfortable configuring software platforms and learning new systems quickly.</li><li>
Excellent written and verbal communication skills in English. Proficiency in Spanish, French, or another European language is a strong advantage.</li><li>
Detail-oriented, analytical, and solution-oriented, with strong problem-solving skills.</li><li>
Demonstrated ability to build strong customer relationships, drive customer satisfaction, and support customer retention.</li><li>
Experience in the F&amp;B or Retail industries and familiarity with customer engagement or loyalty solutions are a plus.</li></ul>
The teams have assigned clients in different regions worldwide, therefore, the work timings will be as follows 12.30pm to 10.00pm.
In addition to a competitive salary, you&rsquo;ll have access to an excellent benefits package, including:<ul><li>Tier 1 medical insurance for team member and dependents upon joining (worldwide coverage)</li><li>A positive, productive, and energetic work environment!</li><li>25 days annual holiday</li><li>Global career progression opportunities</li><li>Wellbeing initiatives, regular social events and charitable initiatives to give back to our community</li><li>Office with amazing views on JLT park, lake and Dubai Marina</li><li>Exciting team-building activities</li></ul>
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.</div>

Senior Customer Success Manager - English + Spanish/French (Implementation & Onboarding)

Wood Mackenzie

<div>Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape. 
For over 50 years our work has guided the decisions of the world&rsquo;s most influential energy producers, utilities companies, financial institutions and governments. 
Now, with the world&rsquo;s energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That&rsquo;s why we&rsquo;ve redefined what&rsquo;s possible with Intelligence Connected. 
 
By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe. 
This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence &ndash; whether planning days, weeks, months or decades ahead. 
Wood Mackenzie 
Intelligence Connected 
WoodMac.com 
Wood Mackenzie Brand Video
Wood Mackenzie Values<ul><li>
Inclusive &ndash; we succeed together</li><li>
Trusting &ndash; we choose to trust each other</li><li>
Customer committed &ndash; we put customers at the heart of our decisions</li><li>
Future Focused &ndash; we accelerate change</li><li>
Curious &ndash; we turn knowledge into action</li></ul>
Are you driven by mastering complex selling solutions and delivering outstanding results in dynamic market environments? Do you thrive on solving customer challenges and driving revenue growth? 
Wood Mackenzie is looking for enthusiastic, talented, and ambitious sales professionals to join our growing Upstream and Carbon Management (UCM) Sales team. The role is focused on expanding and deepening the adoption of Wood Mackenzie's solutions across the specified markets, with a particular focus on Natural Resources, Financials, Governments and other market participants.
The Product Sales Specialists will partner closely with Account Management and New Logo Sales teams to identify, develop, and close new business opportunities while growing strategic relationships with existing customers. The role will be instrumental in helping Wood Mackenzie further strengthen its position as the leading provider of energy intelligence and analytics within the Upstream and Carbon Markets.
Reporting to the Head of UCM Specialist Sales, you will bring deep industry expertise, strong commercial acumen, and local market knowledge to support revenue growth, customer engagement, and market expansion across these regions whilst also looking at the global expansion of these clients.
We are looking for individuals who combine a strong understanding of Upstream, Exploration and Carbon markets with proven sales success and the ability to engage senior stakeholders across a large breadth of organizations to help us achieve our ambitious growth targets. This is your opportunity to grow your brand within the business and externally while working with one of the industry's leading energy intelligence providers.
Main Responsibilities:
Product and sector expertise:<ul><li>
Develop deep expertise in Wood Mackenzie's UCM solutions and clearly articulate their value across commercial, strategic, investment, procurement, and market analysis workflows.</li><li>
Maintain a strong understanding of the associated markets, including supply, demand, pricing, contracting, trade flows, infrastructure developments, and energy transition trends.</li><li>
Serve as a trusted advisor to customers by connecting market intelligence and analytics to their commercial and strategic challenges.</li><li>
Act as an internal ambassador for the UCM business, supporting knowledge sharing and collaboration across Sales, Customer Success, Product, Research, Consulting, and Marketing teams.</li><li>
Represent Wood Mackenzie at customer events, conferences, industry forums, and executive meetings across the regions.</li></ul>
Growth mindset:<ul><li>
Lead the identification, qualification, and development of new business opportunities within the UCM sector.</li><li>
Focus on expanding Wood Mackenzie's presence among upstream developers, gas and power utilities, financial institutions, conglomerates, engineering firms, and emerging market participants.</li><li>
Partner closely with Account Management colleagues to identify and develop new commercial opportunities within existing customer accounts by understanding client workflows, uncovering unmet needs, identifying new buying centres, and demonstrating the breadth of Wood Mackenzie&rsquo;s UCM solutions to address those requirements.</li><li>
Collaborate with New Logo Sales teams to support new business opportunities across the sales cycle, including qualification, discovery, needs analysis, solution positioning, and commercial validation.</li><li>
Deliver product demonstrations and value-based presentations that clearly articulate how Wood Mackenzie&rsquo;s data, analysis, and workflows solve customer challenges and support critical business decisions.</li><li>
Build trusted advisor relationships with stakeholders across upstream developers, gas and power utilities, financial institutions, conglomerates, engineering firms and other market participants.</li></ul>
Territory planning:<ul><li>
Develop, regularly maintain, and own a sales plan for your territory. Identify key growth markets, strategic accounts, expansion opportunities, and potential risks to effectively prioritise your activities.</li><li>
Collaborate with Account Management, New Logo Sales, Customer Success, Research, Consulting, and other Product Sales Specialists to build and execute account strategies that drive sustainable revenue growth.</li><li>
Maintain an accurate pipeline and opportunity forecast within CRM systems and contribute to regular business reviews and planning activities.</li></ul>
Product development collaboration:<ul><li>
Work closely with the Product and Research teams to help shape the UCM product development roadmap based on customer feedback, market trends, customer workflow knowledge, and competitive intelligence.</li><li>
Act as the voice of the customer internally, helping ensure our solutions continue to evolve in line with changing market needs.</li><li>
Support the launch and commercial adoption of new UCM products, services, datasets, and workflow solutions.</li></ul>
Qualifications<ul><li>
Significant experience in client-facing, pre-sales, business development, account management, consulting, or solution specialist roles.</li><li>
Strong knowledge of Upstream, Exploration and Carbon markets, including market fundamentals, commercial dynamics, trading, investment, or strategic planning processes.</li><li>
Experience engaging with upstream developers, gas and power utilities, financial institutions, conglomerates, engineering firms and other market participants, and a strong understanding of their commercial, strategic, and investment workflows.</li><li>
Demonstrated ability to communicate complex market analysis and data-driven insights to commercial and technical audiences.</li><li>
Proven commercial track record supporting revenue growth and acting as a trusted subject-matter expert with customers.</li><li>
Self-motivated, energetic, and results-oriented, with a strong focus on delivering customer value.</li><li>
Proven ability to collaborate effectively across multiple internal teams to achieve commercial success.</li><li>
Strong organisational, planning, and prioritisation skills with the ability to manage multiple opportunities simultaneously.</li><li>
Intellectual curiosity and a genuine interest in how data, analytics, and market intelligence help customers solve complex business challenges.</li><li>
Fluency in a relevant local language (Portuguese/Spanish/Mandarin/Arabic) alongside English is desired.</li><li>
Experience using CRM systems such as Salesforce is desirable.</li><li>
Experience within the Upstream, Exploration and Carbon Markets, energy analytics, market intelligence, or commodity markets sectors is strongly preferred.</li></ul> 
Equal Opportunities 
We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.gov</div>

Product Sales Specialists, Upstream & Carbon Management (UCM) - All Levels

Al-Futtaim

<div>Job Requisition ID: 180455
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. 

Overview Of The Role:

The ER Specialist is responsible for implementing the escalation process and providing guidance on employee relations (ER) matters within the organization. The ER specialist will be managing the ER Speak Up channels for employees to raise concerns, investigating and tracking ER cases in line with company policies and local labor laws, and ensuring outcomes are compliant, fair, and consistent with both business priorities and Al-Futtaim values. This role also involves the development and maintenance of ER policies, the Policy Framework, and awareness programs. The ER Specialist will work to uphold a culture of ethics, manage compliance processes, and support business ethics through training and documentation. Success in this role is defined by proactive ER management and fostering a positive workplace culture. 

What You Will Do:
<ul>
<li>Provide timely and accurate advice on employee relations issues, ER policies, local labor law practices, policy standards, and compliance risk.</li>
<li>Conduct investigations and assessment of allegations of ethics violations in line with the Speak Up process.</li>
<li>Mediate conflicts, conduct employee investigations, ensuring impartiality, confidentiality, fairness, and professionalism.</li>
<li>Make recommendations for corrective and disciplinary action.</li>
<li>Act as a translator in employee grievance or appeal hearings and communicate ER programs and strategies.</li>
<li>Ensure ER policies and processes are current, conform and comply with relevant labor laws.</li>
<li>Communicate and implement the policy framework, compliance processes, group-wide grievance/speak up, disciplinary procedures, and escalation process.</li>
<li>Develop and establish SOPs, SLAs and lean process flows.</li>
<li>Maintain an ethic culture and environment.</li>
<li>Develop ER training programs and materials.</li>
<li>Cultivate ER awareness by building a culture of ethics and a safe environment.</li>
<li>Participate in HR strategic projects as required.</li>
<li>Launch campaigns creating awareness on ER-related matters, such as COCE, speak up.</li>
<li>Implement corporate ethics training programs, including introductory training for new employees and ongoing training for all employees and managers.</li>
<li>Analyze and report on ER processes such as Speak Up, Conflict of Interest, and Disciplinary actions.</li>
<li>Monitor controls, trends, and key performance indicators (KPIs) for an effective ER program.</li>
<li>Analyze and report on Speak Up performance.</li>
<li>Conduct compliance risk assessment and due diligence covering all areas of Ethics policies.</li>
<li>Ensure accuracy in all ER administrative tasks (legal, financial, and reputational) for group-wide employee relations.</li>
<li>Foster effective working relationships in a diverse, multi-cultural, and competitive commercial environment.</li>
<li>Maintain a strong network of internal and external specialists and peers.</li>
<li>Support the Line Manager with ER projects.</li>
<li>Possess full know-how in the procedures and regulations of UAE Labor law and company policies.</li>
<li>Ensure attention to detail and strong decision-making.</li>
<li>Manage work prioritization for international business execution.</li>
<li>Utilize strong communication skills and proficient interaction with stakeholders.</li>
<li>Generate stakeholder feedback and produce reports.</li></ul> 
 
Required Skills To Be Successful:
<ul>
<li>Exceptional verbal and written communication skills.</li>
<li>Ability to analyze and concisely explain legislative or policy changes.</li>
<li>Multitasking ability in a demanding environment.</li>
<li>Strong attention to detail and decision-making skills.</li></ul> 
 
What Qualifies You For The Role:
<ul>
<li>Diploma or degree in HR or Employment Law is preferred.</li>
<li>Minimum 5 years of relevant working experience in HR and/or ER in the GCC.</li>
<li>Deep knowledge of employee relations and employment law.</li>
<li>Proven track record in project management and policy documentation.</li>
<li>Understanding of functional areas and risks within HR and their importance.</li>
<li>Proficiency in Microsoft suite (Excel, Word, PowerPoint).</li></ul> 
We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. 

Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</div>

Employee Relations Specialist

<div>
 
 Job Requisition ID:
 
 180455
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview Of The Role:
 
 
 
 The ER Specialist is responsible for implementing the escalation process and providing guidance on employee relations (ER) matters within the organization. The ER specialist will be managing the ER Speak Up channels for employees to raise concerns, investigating and tracking ER cases in line with company policies and local labor laws, and ensuring outcomes are compliant, fair, and consistent with both business priorities and Al-Futtaim values. This role also involves the development and maintenance of ER policies, the Policy Framework, and awareness programs. The ER Specialist will work to uphold a culture of ethics, manage compliance processes, and support business ethics through training and documentation. Success in this role is defined by proactive ER management and fostering a positive workplace culture.
 
 
 
 What You Will Do:
 
 
 
 <ul>
 <li>
 Provide timely and accurate advice on employee relations issues, ER policies, local labor law practices, policy standards, and compliance risk.
 </li>
 <li>
 Conduct investigations and assessment of allegations of ethics violations in line with the Speak Up process.
 </li>
 <li>
 Mediate conflicts, conduct employee investigations, ensuring impartiality, confidentiality, fairness, and professionalism.
 </li>
 <li>
 Make recommendations for corrective and disciplinary action.
 </li>
 <li>
 Act as a translator in employee grievance or appeal hearings and communicate ER programs and strategies.
 </li>
 <li>
 Ensure ER policies and processes are current, conform and comply with relevant labor laws.
 </li>
 <li>
 Communicate and implement the policy framework, compliance processes, group-wide grievance/speak up, disciplinary procedures, and escalation process.
 </li>
 <li>
 Develop and establish SOPs, SLAs and lean process flows.
 </li>
 <li>
 Maintain an ethic culture and environment.
 </li>
 <li>
 Develop ER training programs and materials.
 </li>
 <li>
 Cultivate ER awareness by building a culture of ethics and a safe environment.
 </li>
 <li>
 Participate in HR strategic projects as required.
 </li>
 <li>
 Launch campaigns creating awareness on ER-related matters, such as COCE, speak up.
 </li>
 <li>
 Implement corporate ethics training programs, including introductory training for new employees and ongoing training for all employees and managers.
 </li>
 <li>
 Analyze and report on ER processes such as Speak Up, Conflict of Interest, and Disciplinary actions.
 </li>
 <li>
 Monitor controls, trends, and key performance indicators (KPIs) for an effective ER program.
 </li>
 <li>
 Analyze and report on Speak Up performance.
 </li>
 <li>
 Conduct compliance risk assessment and due diligence covering all areas of Ethics policies.
 </li>
 <li>
 Ensure accuracy in all ER administrative tasks (legal, financial, and reputational) for group-wide employee relations.
 </li>
 <li>
 Foster effective working relationships in a diverse, multi-cultural, and competitive commercial environment.
 </li>
 <li>
 Maintain a strong network of internal and external specialists and peers.
 </li>
 <li>
 Support the Line Manager with ER projects.
 </li>
 <li>
 Possess full know-how in the procedures and regulations of UAE Labor law and company policies.
 </li>
 <li>
 Ensure attention to detail and strong decision-making.
 </li>
 <li>
 Manage work prioritization for international business execution.
 </li>
 <li>
 Utilize strong communication skills and proficient interaction with stakeholders.
 </li>
 <li>
 Generate stakeholder feedback and produce reports.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Exceptional verbal and written communication skills.
 </li>
 <li>
 Ability to analyze and concisely explain legislative or policy changes.
 </li>
 <li>
 Multitasking ability in a demanding environment.
 </li>
 <li>
 Strong attention to detail and decision-making skills.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Diploma or degree in HR or Employment Law is preferred.
 </li>
 <li>
 Minimum 5 years of relevant working experience in HR and/or ER in the GCC.
 </li>
 <li>
 Deep knowledge of employee relations and employment law.
 </li>
 <li>
 Proven track record in project management and policy documentation.
 </li>
 <li>
 Understanding of functional areas and risks within HR and their importance.
 </li>
 <li>
 Proficiency in Microsoft suite (Excel, Word, PowerPoint).
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

Employee Relations Specialist | Corporate Services | Dubai

Mistral AI

<div><div><h2 class="jobSectionHeader">Location</h2>
Dubai
</div><div><h2 class="jobSectionHeader">Employment Type</h2>
Full time
</div><div><h2 class="jobSectionHeader">Department</h2>
Business</div></div>
 <div><div><h2 class="jobSectionHeader">About Mistral</h2>
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems&mdash;across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector&mdash;co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
The Role 
<div></div>As our Account Executive Enterprise, you will be instrumental in shaping Mistral&rsquo;s adoption with our largest customers across FSI.
You will be driving deals end2end: from prospective, first intro call until closing and beyond &mdash; together with our dedicated implementation specialist, tech and legal teams. 
<div></div>What You Will Do: 
<div></div>Lead development (strategic outbound and qualified inbound):
<ul><li>Handle strategic outreach as well as warm introductions to promising FSI enterprise customers</li></ul>
<ul><li>Converting inbound deals where upselling / more bespoke agreements can be achieved</li></ul> 
<div></div>Value prop validation for customer:
<ul><li>Provide hands-on support and guidance to clients during a potential Proof of Concept (POC) phase, ensuring a smooth and successful evaluation process</li></ul>
<ul><li>Leverage successful POC outcomes to facilitate the conversion of POCs into long-term, revenue-generating contracts</li></ul> 
<div></div>Deal management &amp; closing:
<ul><li>Develop and execute strategic sales plans to convert leads into valued customers &mdash; you are the first point of contact for all external stakeholders and are responsible for properly managing deals and aligning all stakeholders (heavy involvement of customer engineering, product, and commercial teams, both on operational and C-level)</li></ul>
<ul><li>Handle customer negotiation end2end, together with our legal and implementation specialist team</li></ul> 
<div></div>Executive Engagement:
<ul><li>Cultivate and maintain strong relationships with C-level executives, heads of innovation/AI, and other key decision-makers within target organisations</li></ul>
<ul><li>Comprehend their specific challenges and needs, positioning our solution as an integral part of their strategic initiatives</li></ul> 
<div></div>Technical Aptitude:
<ul><li>Demonstrate a deep understanding of the technical intricacies of our product and articulate its value proposition effectively to potential clients</li></ul>
<ul><li>Work side-by-side with our implementation team to ensure that customer&rsquo;s questions, concerns and challenges are taken care of during pre-sales, deployment and post-deployment phase</li></ul>
<ul><li>Collaborate with our technical team to address any customer inquiries or concerns</li></ul> 
<div></div>Training and enablement:
<ul><li>Empower internal teams with the knowledge and resources that you collect in customer conversations to drive product roadmap and align on priorities</li></ul> 
<div></div>What We're Looking For: 
<div></div><ul><li>7-10 years experience in Sales for FSI (enterprise sales/consultative selling, ideally selling a highly complex, technical product)</li></ul>
<ul><li>Excellent academics: Bachelor and/or Master Degree in Business, Computer Science, or a related field</li></ul>
<ul><li>Significant work experience within AI ecosystem or related data/infrastructure field</li></ul>
<ul><li>Experience at successful fast growing startup, ideally in deep-tech</li></ul>
<ul><li>Strong technical skills to navigate quickly evolving products and steer technical discussions</li></ul>
<ul><li>Excellent English, additional language welcome.</li></ul>
<ul><li>Outstanding negotiation and communication skills</li></ul>
<h2 class="jobSectionHeader">What We Offer</h2>
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page.
<h2 class="jobSectionHeader">Privacy Policy</h2>
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy.</div></div>

Account Executive Enterprise FSI, MENA

Deluxe Holiday Homes

<div>About Deluxe Holiday Homes
Deluxe Holiday Homes is a leading holiday-home and property management company based in Dubai, UAE, managing a portfolio of 700+ premium short-term rental properties across the emirate. The Deluxe Homes Group operates with ~230 people across Dubai, Fujairah, and Armenia, with Abu Dhabi and Riyadh opening next. We leverage a modern technology stack to streamline operations, enhance guest experience, and protect owner returns.
Role Overview
We are looking for a hands-on, fast-moving Recruitment Specialist to own hiring across the Deluxe Homes Group end to end &mdash; from housekeepers, technicians and drivers to customer support, finance, technology and branch supervisors. You are the single point of
accountability for keeping every vacancy moving: sourcing, screening, interviewing, offers, and a clean handover to onboarding.
This is an ownership role, not a coordinator role. We need someone who makes routine decisions &mdash; which channel to use, which candidates reach the hiring manager, when to switch on an agency &mdash; and reports after, not someone who escalates and waits. If a housekeeping shift is short next Monday, you already have three vetted candidates ready.
Note: This role does not include HR administration (visas, payroll, employee relations). Those sit with the HR team &mdash; your job is filling seats with the right people, fast.
Key Responsibilities<ul><li>
Full-Cycle Recruitment</li></ul><ul><li>Run every vacancy end to end: intake with the hiring manager, job posting, sourcing, screening, interviews, offer coordination, and handover to onboarding.</li><li>Own time-to-fill per role and keep a live pipeline for every open position &mdash; no vacancy sits without movement for more than a week.</li><li>Conduct structured phone and in-person screenings against the role profile before any candidate reaches a manager.</li><li>Coordinate and schedule interviews with hiring managers across Dubai, Fujairah, Sharjah and Armenia.</li><li>Report pipeline numbers weekly (roles open, candidates sourced, interviews held, offers out) &mdash; in the tracker, not from memory.</li></ul>
2. Sourcing &amp; Channels<ul><li>Source actively on LinkedIn, Bayt, Indeed, GulfTalent and niche channels &mdash; direct outreach, not just posting and waiting.</li><li>Keep the careers page (jobs.deluxehomes.com) postings current, accurate and closed when filled.</li><li>Build and maintain a warm candidate bench for our recurring roles: housekeeping, maintenance technicians, drivers, guest support.</li><li>Run the employee referral channel and keep it visible to staff.</li><li>Manage recruitment agencies for hard-to-fill roles: brief them tightly, hold them to deadlines, and cut the ones that underdeliver.</li></ul>
3. Volume &amp; Specialist Hiring<ul><li>Deliver blue-collar volume hiring (housekeepers, cleaners, technicians, drivers) at pace and to standard &mdash; including batch interview days.</li><li>Fill office and specialist roles: customer support, reservations, finance, marketing, technology, and branch supervisors.</li><li>Support branch hiring for Fujairah and Sharjah, and coordinate Armenia vacancies with the local HR Manager.</li><li>Screen for our non-negotiables: initiative, fast learning, and delivered outcomes &mdash; not just years on a CV.</li><li>Enforce the application screening question on every role and filter on it before reviewing CVs.</li></ul>
4. Process, Records &amp; Candidate Experience<ul><li>Complete reference checks before any offer is requested &mdash; no exceptions.</li><li>Keep complete, accurate recruitment records: every role, every candidate, every decision traceable.</li><li>Give every candidate a clear, respectful process &mdash; timely updates, honest rejections; they are also future guests and owners.</li><li>Prepare offer requests with full details (role, salary, start date, conditions) for HR Manager and management approval.</li><li>Improve the process every month: where candidates drop off, which channels convert, what to change next.</li></ul> 
Required Qualifications<ul><li>2&ndash;4 years of full-cycle recruitment in the UAE at a 100&ndash;500 person company &mdash; hospitality, property, facilities or similar operational business preferred.</li><li>Proven track record hiring BOTH blue-collar volume roles and office/specialist roles &mdash; you can name your numbers: roles filled, time-to-fill, offer acceptance rate.</li><li>Hands-on with LinkedIn sourcing and UAE job boards (Bayt, Indeed, GulfTalent); you source directly, not only post-and-pray.</li><li>Structured screener &mdash; you interview against a profile and can defend every shortlist decision.</li><li>Decisive operator &mdash; you make calls inside your remit and report after. We will reference-check this with previous managers.</li><li>AI tools used daily for sourcing, screening and outreach (ChatGPT, Claude, LinkedIn AI). Not optional in 2026.</li><li>UAE residency. On-site in Dubai 5 days a week, 09:00&ndash;18:00 &mdash; this is not a hybrid or remote role.</li></ul>
Preferred Qualifications<ul><li>Hospitality, holiday-homes or property-management hiring background.</li><li>Experience running an ATS and keeping it clean.</li><li>Additional sourcing languages for our candidate pools: Arabic, Hindi/Urdu, Tagalog or Russian.</li><li>Familiarity with UAE visa categories and MOHRE basics (offer-stage awareness; processing sits with HR).</li><li>UAE university graduate (UOWD, AUD, AUS, Heriot-Watt Dubai, or similar).</li></ul>
What We Offer<ul><li>Full ownership of recruitment across a 700+ property, ~230-person group &mdash; your results are visible every week.</li><li>Direct access to the HR Manager and company leadership &mdash; decisions get made, not queued.</li><li>Professional development support. 6-month probation per UAE Labour Law. UAE employment visa sponsored.</li></ul></div>

Recruitment Specialist

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