customer service representative Jobs in Dubai

customer service representative

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customer success manager

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customer experience manager Jobs in Dubai

customer experience manager

customer success specialist

Cercli (YC S23)

Onboard new customers into Cercli platform and manage implementations end-to-end (project management).Configure Cercli settings and parameters for each customer.Thoroughly support customers with their data migration (advanced Excel / Google Sheet data handling).Train new and existing customers on Cercli best practices and latest features.Manage existing customer relationships by regularly checking in and anticipating needs.Support with product marketing campaigns, communications and customer engagement (Pylon).Organize customer events and package deliveries. Manage logistics accordingly.Support customers with daily requests (Pylon).Create and update how-to guide knowledge base articles (Pylon / Notion).Strong English communications skills required. Arabic speaker a strong plus.

Customer Success Specialist

tripstack

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  About Tripstack
  <br/>
  <br/>
 </strong>
 Tripstack is a B2B Flights as a Service Provider and the gateway into Etraveli Group&rsquo;s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payment, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API. Headquartered in Toronto, Tripstack is part of Etraveli Group, a world-leading flight technology platform serving over 40 million travelers annually across 75 markets.
 <br/>
 <br/>
 <strong>
  For More Information, Visit
  <br/>
  <br/>
 </strong>
 www.tripstack.com
 <br/>
 <br/>
 www.etraveligroup.com
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 We are seeking a customer-centric Customer Success Manager with superior organizational and communication skills to join our growing team. This role is not a traditional sales position; its primary focus is on the post-sale customer journey.
 <br/>
 <br/>
 Your primary mission is to ensure our clients achieve their desired outcomes and realize the full value of our partnership. You will manage the post-sale operational lifecycle, focusing strictly on the internal processes for customer onboarding, implementation, and ongoing support. You will ensure all requirements are delivered, working in parallel with Account Managers who own the strategic growth and long-term success of the account.
 <br/>
 <br/>
 Your success will be measured by client health, retention, and the ability to grow partner revenues as a direct result of the value you help clients achieve.
 <br/>
 <br/>
 <ul>
  <li>
   Customer Onboarding &amp; Implementation
  </li>
  <li>
   Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.
  </li>
  <li>
   Coordinate with internal technical, product, and service teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.
  </li>
  <li>
   Client Relationship &amp; Service Delivery
  </li>
  <li>
   Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.
  </li>
  <li>
   Act as the "voice of the customer" internally, advocating for their needs while managing expectations.
  </li>
  <li>
   Keep a detailed project plan for the onboarding of all new customers
  </li>
  <li>
   Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.
  </li>
  <li>
   Highlight product features to be developed to help shape the B2B product roadmap
  </li>
  <li>
   Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer
  </li>
  <li>
   Strategic Performance Reviews
  </li>
  <li>
   Monitor customer KPIs to proactively identify and address any risks or opportunities.
  </li>
  <li>
   Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.
  </li>
  <li>
   Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.
  </li>
  <li>
   Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Note: You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.
  <br/>
  <br/>
 </strong>
 <strong>
  Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).
  </li>
  <li>
   A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.
  </li>
  <li>
   Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.
  </li>
  <li>
   Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.
  </li>
  <li>
   Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience using Customer Success platforms and CRM software.
  </li>
  <li>
   A background in technical implementation, onboarding, or client training.
  </li>
  <li>
   Experience in the flight industry is a significant plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 We offer an opportunity to work with a dynamic growing team of composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!
 <br/>
 <br/>
 At TripStack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.
 <br/>
 <br/>
 TripStack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.
 <br/>
 <br/>
 <br/>
 <br/>
</div>


Customer Success Manager (Client Services & Onboarding)

GroRapid Labs

<p><strong>Customer Success Manager (Web3) - $100K - $120K Remote</strong></p><p><strong>GroRapid Labs Dubai, United Arab Emirates (Remote)</strong></p><p><strong>About the Role:</strong> GroRapid Labs is seeking a <strong>Customer Success Manager</strong> to help drive success for their clients and partners in the rapidly evolving Web3 space. As a Customer Success Manager, you will be responsible for managing the entire client journey, from onboarding to launch and continued growth. Your role will involve close collaboration with growth, product, and engineering teams to ensure a smooth and impactful experience for clients.</p><p>This is a remote position offering a salary range of $100K to $120K, and you'll work with cutting-edge blockchain technology, specifically a blockchain built on the NEAR Protocol, designed to bring blockchain solutions to Web2 businesses.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Own the full client journey-from onboarding to launch and ongoing growth.</li><li>Be the primary point of contact for key clients and partners, ensuring their success.</li><li>Guide clients through GroRapid Labs' product suite to ensure a seamless go-to-market experience.</li><li>Build and nurture strong, lasting relationships with Founders, understanding both their product and business needs.</li><li>Manage multiple client accounts, ensuring high satisfaction and timely delivery.</li><li>Collaborate with growth, product, and engineering teams to troubleshoot and enhance the customer experience.</li><li>Identify upsell/cross-sell opportunities based on client needs and product capabilities.</li><li>Lead regular check-ins, business reviews (QBRs), and performance assessments.</li><li>Structure and maintain a robust Customer Success strategy in partnership with the VP of Growth.</li><li>Provide additional support to self-serve signups and discover growth opportunities.</li><li>Analyze client usage data to drive better engagement outcomes.</li><li>Stay current with Web3 and blockchain trends and advise clients strategically.</li></ul><p><strong>What We're Looking For:</strong></p><ul><li>3+ years of experience in customer success, account management, or client-facing roles OR 2+ years in the blockchain/Web3 space.</li><li>Deep understanding of blockchain, cryptocurrencies, dApps, and Web3 technologies.</li><li>Strong interpersonal skills with the ability to build trust with both technical and non-technical stakeholders.</li><li>Proven ability to multitask and manage several high-value clients or projects simultaneously.</li><li>Analytical thinker who uses data to inform decisions and solve problems.</li><li>Independent, proactive, and naturally collaborative.</li><li>Excellent communication skills, with the ability to simplify complex ideas and navigate ambiguity.</li></ul><p><strong>Bonus Points (Nice to Have):</strong></p><ul><li>Experience in solution or technical product sales.</li><li>Background in partnerships, account/channel management.</li><li>Experience working at a Layer 1 / Layer 2 blockchain or centralized exchange.</li></ul><p><strong>Our Core Values:</strong></p><ul><li> Strive for excellence</li></ul><p><strong>Interview Process:</strong></p><ul><li>Behavioral Interview</li><li>Final Interview</li></ul><p><strong>Location:</strong> Remote (Dubai, UAE)</p><p>This is an exciting opportunity to work at the forefront of blockchain and Web3 technology, managing relationships with high-profile clients and helping them succeed in the digital space. If you're passionate about blockchain and customer success, apply today!</p> Director of Engineering, Data Platform - San Francisco, CA Senior Oracle Technical Business Analyst

Customer Success Manager ( Web3 )

Planview

<div>Overview:
<div><div>
Planview has one mission: to build the digital future of connected work and empower business, technology, and transformation leaders to accelerate the achievement of the project and product initiatives that matter most to their customers and business. Powered by advanced AI capabilities, our end-to-end platform for Strategic Portfolio Management (SPM) and Digital Product Development (DPD) gives business and technology leaders the strategic foresight to prioritize investments and initiatives, make plans real within constraints, and pivot with certainty when things change.</div></div><div></div><div><div><br>
As a consistent leader in Strategic Portfolio Management in the Gartner Magic Quadrant, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry&rsquo;s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.</div></div><div></div><div><br>
At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We&rsquo;re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.</div><div></div><div><br>
Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and Twitter.</div>
Responsibilities:
<ul><li><div>
Build trusted advisor relationships with key stakeholders, ensuring alignment between Planview solutions and customer goals.</div></li><li><div>
Develop and track Middle East regional customer success plans to drive adoption, expansion, and long-term growth across the enterprise.</div></li><li><div>
Own Middle East region's customer advocacy, retention, and growth, ensuring positive experiences and timely issue resolution.</div></li><li><div>
Understand customers&rsquo; industries, challenges, and objectives to align Planview products with business outcomes.</div></li><li><div>
Maintain regular communication with key contacts and gather feedback to inform product improvements.</div></li><li><div>
Collaborate with internal teams to mitigate risks, strategize customer success, and report on retention, growth, and forecasts.</div></li><li><div>
Support Professional and Education Services sales and license expansions, and travel as required for customer visits and events.</div></li></ul>
Qualifications:
<ul><li><div>
Bachelor&rsquo;s degree (BA/BS).</div></li><li><div>
5&ndash;10 years in customer-facing roles within technology, including 5+ years in SaaS account management, customer success, sales, or consulting.</div></li><li><div>
Strong background in Project Portfolio Management (PPM), Professional Services Automation (PSA), or related solutions, with experience in waterfall, agile, or Lean-Agile delivery.</div></li><li><div>
Proven success driving outcomes with enterprise customers and engaging C-level stakeholders.</div></li><li><div>
Experience with account planning, project management, and organizational change management.</div></li><li><div>
Familiarity with Customer Success best practices, CRM tools, and enterprise SaaS environments.</div></li><li><div>
SAFe Agilist certification and Planview product experience are nice to have.</div></li></ul>
Great Benefits and Fun Perks :
<ul><li>We offer highly competitive benefits packages for every lifestyle.</li><li>
No one likes working in a box, right? That&rsquo;s why in our office locations we have open work environments with optional standing desks, soft drinks, gourmet coffee machines and fresh fruit to get your day going! Oh, and a patio balcony with BBQ&rsquo;s for those days when the weather is behaving.</li><li>
We believe in regular fun office events and monthly happy hours!</li><li>
We offer flexible work hours and we are family friendly.</li></ul><p>
Planview is an Equal Opportunity Employer</p></div>

Customer Success Manager

Marcura

<div><p><b>Purpose of the role
</b></p><p>Part of the customer success leadership team, supporting the heads of Customer Success to meet efficiency and service-level targets on key processes including customer health, renewals, churn risk, onboarding and customer feedback surveys.</p><p><br>
</p><p>Process-focused, and tech-savvy role, responsible for enabling our Customer Success team work smarter, scale faster, and deliver exceptional customer experiences.</p><p><br>
</p><p>Owner of the Gainsight platform and Customer Success tech stack, champion AI-driven solutions, optimize workflows, and provide insights that drive retention, adoption, and growth.</p><p><br>
</p><p>The operational engine behind the customer success team&mdash;equipping them with the tools, data, AI capabilities, and processes they need to make customers successful at scale</p><p><b>
Requirements</b></p><ul><li>Qualification and Education: Gainsight University , Familiarity with MEDDIC an advantage</li><li>5+ years in Customer Success, or equivalent field, with 2+ years in Customer Success Operations</li><li>Expert technical Gainsight CS skills (admin configuration, automation)
</li><li>Experience with Salesforce, BI tools (Power BI or equivalent), and customer communication tools.
</li><li>Experience implementing or managing AI-based solutions in a customer success context.
</li><li>Strong analytical and project management skills</li><li>Familiarity with Intercom or equivalent (e.g. Gainsight PX)</li><li>Strong communication and change management capabilities</li></ul><p></p><p><b><br>
Job Responsibilities</b></p><ul><li>Act as advisory to heads of Customer Success to increase efficiencies, proactively recommend best practices, and identify opportunities for improvement across different Customer Success teams
</li><li>Implement technical changes and updates within Gainsight, manage Customer Success operations resources and guide other Gainsight admins
</li><li>Collaborate with internal teams and colleagues including Salesforce, Data and Product to ensure alignment of data flows and technology. Represent Customer Success in company-wide process, technology and data initiatives.
</li><li>Provide regular training to Customer Success Managers, maintain a feedback loop for improvement and drive Gainsight adoption
</li><li>Ensure data integrity throughout the Customer Success tech stack
</li><li>Maintain a relationship with Gainsight and any other relevant vendors, participate in networks and keep up to date with Customer Success industry trends
</li><li>May be assigned as Customer Success Manager for some customers</li></ul><p></p><p><br>
</p><p>Key Success Factors / impact
</p><ul><li>Delivery of Gainsight technical requests (time and quality)
</li><li>Number of customers per CSM (improved ratio)
</li><li>Feedback from Customer Success Managers on tech stack
</li><li>Gainsight adoption trends</li></ul><p><br>
</p><p><b>Benefits</b></p><p><b>
What You&rsquo;ll Gain</b></p><ul>
<li>
Exposure to strategic, monetization, and commercial product development.</li>
<li>Mentorship from experienced product and growth leaders.</li>
<li>The opportunity to see the full product lifecycle, from discovery to revenue impact.</li>
<li>The chance to make a measurable impact on business and customer KPIs.</li></ul></div>

Customer Success Operations Lead

Informatica

<br><b>
 Senior Customer Success Manager </b><br><p>We are looking for a Senior Customer Success Manager based in Dubai (United Arab Emirates) to join our growing team as an individual contributor.</p>
<p>You will report to the Senior Director, Customer Success and be part of the Customer Success Team in Dubai, a group dedicated to delivering exceptional customer outcomes through data-driven solutions. This is hybrid schedule model position.</p><b>
 Your Role Responsibilities? Here's What You'll Do </b><br><p>As the primary post-sale contact, you will use your deep customer and product knowledge to drive adoption, maximize value, and build long-term strategic partnerships. Your key responsibilities include:</p>
<ul> <li>Developing trusted advisor relationships with executive sponsors to align Informatica's solutions with business goals.</li> <li>Tracking and reporting on implementation and adoption milestones for customer executives.</li> <li>Promoting product capabilities and identifying upsell and cross-sell opportunities.</li> <li>Demonstrating advanced features to deliver measurable business outcomes.</li> <li>Designing ROI metrics to quantify solution impact.</li> <li>Proactively addressing customer needs, adoption risks, and renewal strategies to boost retention.</li> <li>Managing escalations and collaborating with internal teams across functions.</li> <li>Preparing success reports and maintaining thorough documentation of customer interactions.</li> <li>Experience making customers feel valued through quality service.</li> </ul><b>
 What We'd Like to See </b><br><ul> <li>Proven experience managing complex customer accounts and driving adoption in a customer success or related role.</li> <li>Strong understanding of customers' industry, decision-making process, business objectives, and strategic priorities.</li> <li>Communicates ideas clearly, builds alignment across teams, and negotiates effectively with senior leaders.</li> <li>Collaborates effectively across teams, builds support for ideas, and helps guide projects toward successful outcomes.</li> <li>Solid knowledge of hybrid software deployment, data warehousing, databases, and/or business intelligence solutions.</li> <li>Background in customer-facing roles with a strong focus on customer satisfaction and utilization improvement.</li> <li>Fluent in English with mandatory proficiency in Arabic.</li> </ul><b>
 Role Essentials </b><br><ul> <li>Minimum of 5+ years relevant professional experience in customer success or similar field.</li> <li>BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience</li> <li>Minimum 8+ years of relevant professional experience</li> </ul><br>

Principal Customer Success Manager

Fexco

<div><div><div><div><b>Contract Type</b></div>
<div>Permanent Full Time</div>
</div>
<div><div><b>Closing Date
</b></div><div>19/12/2025
</div>
</div></div><div></div><p><b>COMPANY PROFILE</b></p>
<p>
Fexco is Ireland&rsquo;s most successful multinational finance and business solutions provider, with operations in 28 countries worldwide. Founded and headquartered in Ireland in 1981, FEXCO employs more than 2,000 people across Europe, the Middle East, Asia, North America, Latin America and Australasia.</p>
<p>
Fexco serves some of the world&rsquo;s biggest brands across multiple industries through a wide range of innovative products and services, including Dynamic Currency Conversion, Commercial and Retail FX, Managed Business Solutions and Tax Free Retail Services.</p>
<p><b>
Main Responsibility</b></p>
<p>
This is a key appointment and offers the successful candidate an opportunity to join a highly motivated and well established Dubai based team dedicated to servicing the specialist needs of our partners in the MEASA region. Through this fully hands-on role we endeavor to better service our partners, innovate to drive additional mutual benefits and further deepen the relationships with these customers.</p>
<p>
The role is vital to building and nurturing specialist knowledge of the retail and hospitality sectors within the Team. In collaboration with partner banks the Customer Success Manager will build strong relationships with top performing merchants and ensure delivery of best in class customer management to merchants in this sector. The role will also involve Sales Support to our business development team working the wider MEASA region and the delivery of bespoke MIS reporting. Some travel will be expected.</p><br>
<p></p>
<p><b>
KEY RESPONSIBILITIES</b></p>
<ul>
<li>Work autonomously and as part of the team towards meeting set targets for managing existing partner accounts.</li>
<li>Build solid relationships with contacts/partners to encourage merchants to maximise DCC opportunity. Engage in person with merchants on a daily basis. Engage with personnel at all levels of merchant organisations with regular meetings, trainings and feedback.</li>
<li>Monitor and report hit rates (service acceptance) and revenue on a monthly basis and develop and present what influences trends in hit rates. Respond quickly to underperforming merchants by engaging the appropriate technical and business resources within FEXCO Merchant Services and our partner organisations.</li>
<li>Provide merchants all necessary and appropriate support and assistance to continuously grow their conversion levels.</li>
<li>Conduct regular business reviews with our partners and present tailored MIS on a regular basis.</li>
<li>Seek out opportunities for FEXCO to deepen its existing relationships, e.g. new product innovation or different applications of our core capabilities.</li>
<li>Engage the various competencies of FEXCO Merchants Services to broaden our product offering.</li>
<li>For key merchants and partners act as their first point of contact in respect of business related issues or queries.</li>
<li>Deliver training for new and existing merchants in line with compliance requirements and prepare and maintain training manuals appropriate to the verticals we service and the partner banks that the service is deployed through.</li>
<li>Work closely with our partners in compiling marketing material to enable them to promote the service offering to their merchants. Support and assist in any sales/promotional activities undertaken.</li>
<li>Maintain strong overall knowledge of solutions deployed &ndash; terminal, integrated, ATM, e-commerce, etc.</li>
</ul>
<p><b>QUALIFICATIONS / COMPETENCIES REQUIRED</b></p>
<ul>
<li>Experience in retail/hospitality/business sector preferable in a role that is customer facing and where you have demonstrated superior customer service capabilities.</li>
<li>Communication and interpersonal skills - comfortable and capable of communicating with all levels within and outside the business, both written and verbal with a high level of professionalism. Fluency in English is required both written and spoken. Hindi or Arabic spoken is a benefit but not essential.</li>
<li>Organizational skills - self-motivated and able to demonstrate strong organization and prioritization skills in a management environment.</li>
<li>Strong technical and computer literacy &ndash; conversant in point of sale and ecommerce and related technology as well as skilled in the use of tools such as CRM, Word, PowerPoint, Outlook, Excel and AI.</li>
<li>Must be able to work under pressure and successfully manage a very diverse and demanding workload. Must be able to work autonomously when required.</li>
<li>Able to persuade and influence internal and external clients.</li>
<li>Initiative - demonstrated experience in developing new ideas to improve processes.</li>
<li>Ability to travel to meet clients and partners essential so current UAE driving license and own car is required</li>
<li>In this challenging and fast-changing market, the key duties will continue to evolve and change.</li>
<li>Working hours will vary depending on whether you are working with a partner bank or a merchant. Typically, the hours are 9:00 am to 5.00 pm Monday and 10:00 am to 18:00 pm Tuesday to Friday, but evening and weekend work is occasionally required. A high level of flexibility is required as you will be working independently to achieve set targets and goals.</li>
<li>The successful applicant will work from our Dubai office one day a week and the rest of the week out on the road at client sites.</li></ul><br>
<p></p>
<p><b>
Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.</b></p></div>

Explore 4307+ Customer success specialist in Dubai this December. Find roles across top companies and apply now to boost your career.

4307 customer success specialist jobs IN Dubai

Customer Success Specialist

Customer Success Manager (Client Services & Onboarding)

Customer Success Manager ( Web3 )

Customer Success Manager

Customer Success Operations Lead

Principal Customer Success Manager

Customer Success Manager