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customer support advisor

Concentrix

<div><div><div><p><b>Operations
</b></p></div><div><div><div><b>Location</b></div>
<div>Dubai, United Arab Emirates
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.<h2 class="jobSectionHeader"><b>
Description</b></h2><p><b>
ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES</b></p><ul><li>Ensuring that the service delivered to our client&rsquo;s customers meets the Key Performance Indicators (&lsquo;KPIs&rsquo;) for the role.</li><li>Interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.</li><li>Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding, using decision-support tools and resources for answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.</li><li>Identifying customer problems and offer appropriate solutions.</li><li>Identifying and maximizing selling and cross-selling opportunities.</li><li>Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.</li></ul><p></p><p><b><br>
CANDIDATE PROFILE</b></p><p>
You will be accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.</p><ul><li>The ideal candidate will possess a previous experience in the Luxury Retail / Hospitality industry and has a strong passion for the luxury universe.</li><li>Arabic speaker with a strong command of English (oral and written).</li><li>Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.</li><li>Pleasant telephone etiquette and someone who loves to speak over the phone.</li><li>Demonstrate courteousness and patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.</li><li>Dependable with proficient attention to detail.</li><li>Strong computer navigation skills and PC Knowledge</li><li>Open to work - 8 hours a day, 5 days a week in all shifts, as per department requirements.</li><li>Can join immediately (preferably within 1-2 weeks on offer agreement).</li></ul><p><b><br>
Disclaimer</b></p><p>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p></div></div></div><p></p>

Customer Service Advisor - Arabic Speaker

Customer Service Advisor - Arabic Speaker (Online Fashion)

<div><div><div><p><b>Operations
</b></p></div><div><div><div><b>Location</b></div>
<div>Dubai, United Arab Emirates
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.<h2 class="jobSectionHeader"><b>
Description</b></h2><h2 class="jobSectionHeader"><b>
Essential Functions/Core Responsibilities</b></h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul><p></p><ul><li><br>
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul><p></p><ul><li><br>
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul><p></p><ul><li><br>
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul><p></p><ul><li><br>
Maintain basic knowledge of client products and/or services</li></ul><p></p><ul><li><br>
Prepare complete and accurate work including appropriately notating accounts as required</li></ul><p></p><ul><li><br>
Participate in activities designed to improve customer satisfaction and business performance</li></ul><p></p><ul><li><br>
Offer additional products and/or services</li></ul><p></p><ul><li><br>
Track, document and retrieve information in call tracking database</li></ul><p></p><ul><li><br>
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Candidate Profile</b></h2><ul><li>High school diploma with three to six months of relevant experience preferred</li><li>Hospital/ Medical/ Insurance industry experience preferred</li></ul><p></p><ul><li><br>
Strong computer navigation skills and PC Knowledge</li></ul><p></p><ul><li><br>
Ability to effectively communicate, both written and verbally</li></ul><p></p><ul><li><br>
Dependable with strong attention to detail</li></ul><p></p><ul><li><br>
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul><p></p><ul><li><br>
Tolerance for repetitive work in a fast-paced, high production work environment</li></ul><p></p><ul><li><br>
Ability to work as a team member, as well as independently</li></ul><p></p><ul><li><br>
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul><p></p><ul><li><br>
Ability to rotate shifts, as needed</li></ul><p></p><ul><li><br>
Based on location and/or program, additional experience/skills may be required</li></ul><p></p><ul><li><br>
Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b>
Career Framework Role</b></h2><div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div><h2 class="jobSectionHeader"><b>
Supplemental Geographical Information
</b></h2><div>RECRUITER ENTER THE APPLICABLE LANGUAGE:</div><p>
GERMANY - This job description does not apply to employees in Germany.</p><p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><p></p><p><br>
PHILIPPINES</p><ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><p></p><p><br>
INDIA</p><ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently</li></ul><h2 class="jobSectionHeader"><b>
Disclaimer
</b></h2><div>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p></div></div></div><p></p>

Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker)

Shop Chat Portal

<p><b>Company:</b> ShopChat Portal LLC<br/><b>Location:</b> Dubai, UAE<br/><b>Job Type:</b> Full-Time<br/><b>Work Environment:</b> On-site</p><p><b>About ShopChat Portal</b></p><p>Shop Chat Portal LLC, a licensed UAE company based in Business Bay, Dubai, is the developer and operator of ShopChat, an innovative e-commerce application that merges online shopping with social interaction into a single unique experience.</p><p>Our mission is to provide users with a modern, safe, and seamless shopping journey while empowering merchants and businesses to showcase their products and services effortlessly.</p><p>Through ShopChat, users can:</p><ul><li>Buy new and second-hand products across various categories.</li><li>Sell directly as individuals or businesses.</li><li>Enjoy integrated payment and delivery solutions within the app.</li><li>Experience unique features such as interactive games, competitions, and community product partnerships.</li></ul><p>We are committed to the highest standards of quality and security, ensuring a smooth and trustworthy connection between consumers and merchants through reliable payment and shipping services.</p><p>As we continue to scale, we're looking for a <b>Customer Support Specialist</b> who can understand our system end-to-end and provide world-class support to our users, sellers, and partners.</p><p><b>Position: Customer Support Specialist Responsibilities</b></p><p>As a Customer Support Specialist at ShopChat, you will:</p><p><b>Customer Interaction &amp; Support</b></p><ul><li>Respond to customer inquiries via chat, email, and calls with professionalism and empathy</li><li>Assist users with account issues, orders, payments, refunds, deliveries, and general app navigation</li><li>Guide sellers through onboarding, product listing, verification, and dashboard usage</li><li>Handle escalations and ensure timely resolution of customer complaints</li></ul><p><b>System &amp; Dashboard Handling</b></p><ul><li>Work on our internal <b>ShopChat Dashboard</b>, including:</li><li>Reviewing orders, transactions, and shipping updates</li><li>Verifying sellers and users</li><li>Monitoring issues</li><li>Managing support tickets within the system</li><li>Follow internal SOPs and workflows accurately</li></ul><p><b>Quality &amp; Reporting</b></p><ul><li>Escalate technical issues to the development team when needed</li><li>Prepare daily/weekly reports on user issues and trends</li><li>Suggest improvements to enhance user experience</li><li>Maintain accurate records of all customer interactions</li></ul><p><b>RequirementsEssential Skills</b></p><ul><li>Previous experience in <b>Customer Support</b> (Marketplace, E-commerce, Logistics, or App Support preferred)</li><li>Strong communication in <b>English</b> (Arabic is a strong advantage)</li><li>Ability to understand and learn complex system dashboards</li><li>Knowledge of order flows, payments, refunds, and marketplace operations</li><li>Familiarity with CRM tools or admin dashboards</li></ul><p><b>Personal Skills</b></p><ul><li>Problem-solver with patience and empathy</li><li>Ability to handle pressure and multitask</li><li>Detail-oriented with strong follow-up skills</li><li>Fast learner and comfortable with technology</li></ul><p><b>Qualifications</b></p><ul><li>Diploma or Bachelor's degree (any field)</li><li>Minimum 1&ndash;2 years of customer support experience</li><li>UAE experience preferred</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary</li><li>Growth opportunities inside a fast-scaling tech startup</li><li>Friendly, supportive work environment</li><li>Continuous training on ShopChat systems and dashboards</li><li>Career development and multi-department exposure</li></ul><p><b>How to Apply</b></p><p>Send your CV and a brief introduction to:<br/><b>info@shopchat.ae</b></p><p>Or apply directly through Indeed.</p><p>Job Type: Full-time</p>

Support Specialist – Shop Chat Marketplace (UAE)

Resumecampus

Overview <p>We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.</p> Responsibilities <ol><li><b>Customer Assistance:</b> Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.</li><li><b>Issue Resolution:</b> Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.</li><li><b>Product Knowledge:</b> Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.</li><li><b>Documentation:</b> Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.</li><li><b>Feedback Handling:</b> Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.</li><li><b>Quality Assurance:</b> Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.</li><li><b>Team Collaboration:</b> Collaborate with other customer support team members and departments to resolve complex issues and share best practices.</li><li><b>Training:</b> Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.</li></ol> Qualifications <ul><li>High school diploma or equivalent (Bachelor's degree in a related field is a plus).</li><li>Previous experience in a customer support role is preferred but not mandatory.</li><li>Excellent communication skills, both written and verbal.</li><li>Empathetic and patient approach to handling customer inquiries and complaints.</li><li>Strong problem-solving skills and the ability to think on your feet.</li><li>Proficiency in using customer support software and tools.</li><li>Ability to work well in a team and adapt to a fast-paced environment.</li><li>Strong attention to detail and organization.</li></ul> Benefits <ul><li>Competitive salary.</li><li>Health and dental insurance.</li><li>Professional development opportunities.</li><li>Friendly and collaborative work environment.</li><li>Opportunities for career growth within the company.</li></ul> How to Apply <p>If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.</p>

Customer Support Officer

<p><b>Specialism</b>: IFS - Internal Firm Services - Other</p><p><b>Job Description & Summary</b>: At PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects.</p><p>In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.</p><p><b>Position summary</b>: To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.</p><p><b>Primary duties and responsibilities</b></p><p><b>Financial</b></p><ul><li>Adhere to the allocated budget for the administrative function of the office</li></ul><p><b>Customer</b></p><ul><li>Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately</li><li>Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.</li></ul><p><b>Internal Process</b></p><ul><li>Assist with visitor check-in process</li><li>Maintain visitor and caller logs</li><li>Coordinate with mailroom for outside delivery/courier services with the help of Office administrators</li><li>Answer queries from visitors and callers, and refers them to the appropriate person</li><li>Perform general maintenance of the reception area</li><li>Co-ordinate with Security where relevant</li><li>Support office manager in events planning and organization</li><li>Act in accordance with regulations</li><li>Perform other administrative duties as required</li><li>Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met</li><li>Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed</li></ul><p><b>Education</b>: High school certificate (equivalent) or Bachelor's degree</p><p><b>Language</b>: Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus</p><p><b>Overall Experience</b>: Min 3 years of experience in customer service related role such as front desk or receptionist role</p><p><b>Specific Skills</b></p><ul><li>Experience with a professional services firm is an advantage</li><li>Knowledge and Skills</li><li>Strong organizational skills</li><li>Excellent oral communication and interpersonal skills</li><li>Must possess a professional telephone manner</li><li>Demonstrated ability to work under pressure</li><li>Demonstrated ability to work on own initiative</li><li>Demonstrated team player</li><li>Must possess a warm, friendly and professional demeanor</li><li>Basic PC skills on excel and word</li><li>Basic keyboard skills (at least 25 wpm)</li></ul>

Customer Service Advisor

Commercial Bank of Dubai

<p>Responsible for addressing customer needs, queries, and complaints, in an accurate and timely manner. The job holder is also responsible for the sales of assets and liability products.</p> <p><strong>Principal Accountabilities:</strong></p> <p><strong>Work Management:</strong></p> <p>Act as first point of contact in understanding customer s requirements, queries and assist walk-in customers to select appropriate service.</p> <p>Ensure to serve the customer with token, and encourage customer o use our digital channels.</p> <p>Ensure to provide customer statement and letters within TAT</p> <p>Receive customer requests through Operational CRM eForms &amp; KOFAX and execute for next steps with required original documents.</p> <p>Account Maintenance activities (EmiratesID Update, Passport Update, Contact Details Update and etc.)</p> <p>Remittances (Smart Form &amp; Manual Form)</p> <p>Standing order</p> <p>Trade Finance service documents</p> <p>Special Cheque Book requests</p> <p>Cheque Book delivery &amp; Returned Cheque Book handling (in not centralized branches)</p> <p>Returned Cheque process handling</p> <p>Stop payment instructions and execution</p> <p>CDM ,and ATM cash dispute</p> <p>Locker visit and maintenance</p> <p>Contact details update </p> <p>Statement request</p> <p>Trade license update</p> <p>PDC removal request</p> <p>Support PSAs for the onboarding and/or selling of products to new and existing customers which include products such as, CASA, Deposits, Loans and Credit Cards etc. with using the relevant systems in the branch.</p> <p>Ensure that all product applications are filled accurately, within the agreed timeframe and all the required documents are obtained and information entered captured correctly in the system to avoid re-work.</p> <p>Ensure that all customer applications submitted through the system within CBD policy guidelines.</p> <p>Proactively call existing and new customers and make agreed target number of appointments per week to review customer needs and make sales of other suitable CBD products.</p> <p>Review customer s database and explore opportunities for the sales of other suitable CBD products.</p> <p>Attend all relevant sales and service meetings (as appointed) to review performance and share best practice ideas.</p> <p>Register customers visiting Safe Deposit Locker, verify signature and accompany customer to the Vault to facilitate the locker access.</p> <p>Receive, register, and maintain a balance report on a daily basis against the physical stock (Cheque Books, Credit cards, Debit Cards, Returned Cheques etc.) held with BOM (under dual custody).</p> <p>At end of the day balance all the Kofax /Eform items with report and forwarded to CAU with acknowledgment </p> <p>Help Business segment customers for handling their Account related service requests, account opening needs</p> <p><strong>Service and Quality</strong></p> <p>Proactively help customers to reduce their waiting time.</p> <p>Ensure customers are on-boarded (new accounts) and served within prescribed SLAs.</p> <p>Ensures that all customer problems/complaints/queries are handled efficiently and according to standards and high level of service quality using the Operational CRM System.</p>

Explore 6985+ Customer support advisor in Dubai this December. Find roles across top companies and apply now to boost your career.

6985 customer support advisor jobs IN Dubai

Customer Service Advisor - Arabic Speaker

Customer Service Advisor - Arabic Speaker (Online Fashion)

Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker)

Support Specialist – Shop Chat Marketplace (UAE)

Customer Support Officer

Customer Service Advisor

Customer Service Advisor