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ARENCO REAL ESTATE EST

<p><strong>About Cariva:</strong></p><p>Cariva is transforming the pre-owned car market in the UAE by combining trust, transparency, and convenience. We offer certified GCC-spec vehicles with full service history, free agency warranty, and flexible payment options, including our “Drive Now, Buy Later” program. Every vehicle undergoes a rigorous inspection to ensure quality and peace of mind. Operating under the AAA Group, Cariva continues to redefine how customers buy used cars with confidence and ease.</p><br/><p><strong>Job Summary:</strong></p><p>Cariva is seeking a proactive Customer Service Advisor to join our showroom and sales support team. This hybrid role blends front-of-house customer greeting, outbound outreach, sales operations support, and document coordination — ensuring prospects and customers enjoy a seamless experience from first interaction to finalized purchase.</p><br/><p><strong>Key Responsibilities:</strong></p><p>· Welcome and greet customers visiting the showroom, projecting a professional, customer-first experience.</p><p>· Execute outbound calls to prospective leads from contact lists (cold calling), understand their requirements, and pitch Cariva’s inventory.</p><p>· Nurture leads via follow-up calls, set appointments or test drives, and hand over to sales team when qualified.</p><p>· Assist the sales team in preparing quotes, proposals, and follow-up documents.</p><p>· Gather and verify customer documentation (e.g. identity, income, credit) necessary for bank financing, registration, and related processes.</p><p>· Liaise with banks, internal teams, and customers to push the loan approval, registration, and delivery cycles.</p><p>· Maintain up-to-date records of customer interactions, leads, status updates, and next steps in the CRM.</p><p>· Generate daily/weekly reports on calling metrics, lead conversion, and customer feedback.</p><p>· Assist marketing initiatives by supporting outreach campaigns, tracking responses, and feeding qualified leads to sales.</p><p>· Keep the showroom, reception area, and support zones organized, presentable, and customer-ready.</p><p>· Undertake additional administrative duties such as filing, coordinating appointments, and record maintenance.</p>

Customer Service Advisor

Samra Facilities

<p>The Customer Service Advisor will serve as the primary point of contact for clients, managing service requests, coordinating with technical teams, and ensuring exceptional customer satisfaction. This role requires excellent communication skills and a service-oriented mindset.</p><p>Key Responsibilities</p><p>Serve as the first point of contact for all client inquiries, requests, and complaints</p><p>Receive, log, and prioritize service requests through helpdesk system or CAFM software</p><p>Coordinate with site teams to assign and track work orders until completion</p><p>Communicate service schedules, updates, and completion status to clients</p><p>Monitor response times and SLA compliance for all service requests</p><p>Conduct follow-up calls to ensure customer satisfaction with completed work</p><p>Escalate urgent issues and critical complaints to management promptly</p><p>Maintain accurate records of all interactions, requests, and resolutions</p><p>Prepare regular reports on service request trends, completion rates, and client feedback</p><p>Coordinate scheduled preventive maintenance activities with clients to minimize disruption</p><p>Process service requests for permits, access cards, and facility bookings</p><p>Support the invoicing process by tracking billable services and work orders</p><p>Assist in conducting client satisfaction surveys and gathering feedback</p><p>Maintain positive client relationships through professional and courteous service</p><p>Support contract management activities and documentation</p><p>Qualifications &amp; Requirements</p><p>Bachelor's degree or diploma in Business Administration, Hospitality Management, or related field</p><p>Minimum 2-4 years of experience in customer service, preferably in facilities management or real estate</p><p>Excellent verbal and written communication skills in English (Arabic is mandatory)</p><p>Proficiency in CAFM software, CRM systems, and MS Office applications</p><p>Strong organizational and multitasking abilities</p><p>Understanding of facilities management services and basic technical terminology</p><p>Professional appearance and demeanor</p><p>Ability to remain calm and professional under pressure</p><p>Problem-solving mindset with customer-first approach</p><p>Flexibility to work shifts if required</p><p>Key Competencies</p><p>Customer service excellence</p><p>Communication and interpersonal skills</p><p>Attention to detail and accuracy</p><p>Time management and prioritization</p><p>Patience and empathy</p><p>Coordination and follow-through</p><p>Conflict resolution</p><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED2,500.00 per month</p>

Al-Futtaim

<div><p><b>Job Requisition ID: </b>165826</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p><div><br>
<b>
Overview Of The Role:</b></div>
<div>
The Resolution Group Leader ensures a seamless customer journey by offering an inspiring and rewarding customer experience for non-face-to-face contacts, focusing on fast and easy support to build trust in the IKEA Brand. The role gathers and leverages customer insights for continual improvement and supports strategic business planning activities within the organization. The leader oversees operational performance, drives budget adherence, and fosters a customer-centric culture through effective people management and adherence to health and safety protocols.</div><div><br>
<b>
What You Will Do:</b></div>
<div>
Performance Management</div>
<ul>
<li>Support and inspire a customer-focused culture in all non-face-to-face contacts to ensure a positive and seamless customer experience.</li>
<li>Challenge the IKEA organization based on customer support center experience to improve ways of working and identify new business opportunities.</li>
<li>Ensure prerequisites are in place to provide fast and easy resolution for customers when amendments are needed or if issues occur.</li>
<li>Secure and monitor department operations to meet global and national standards and policies.</li>
<li>Provide necessary insights and KPIs to business stakeholders to improve overall customer experience.</li></ul><br>
<div></div>
<div>
Cost Control</div>
<ul>
<li>Participate in yearly budgeting exercises and control costs related to the Resolution &amp; After Sales operation.</li>
<li>Provide information to the regional Home Delivery manager and other functions to ensure actions for continuous improvement based on customer feedback.</li></ul><br>
<div></div>
<div>
People Management</div>
<ul>
<li>Develop a succession plan to secure the future of the support center in line with competencies and IDP.</li>
<li>Train and develop Resolution Representatives &amp; After Sales coworkers.</li>
<li>Plan resources to achieve agreed KPIs and ensure customer satisfaction parameters are met.</li>
<li>Agree and follow up on yearly objectives for team based on business plans.</li></ul><br>
<div></div>
<div>
Health and Safety</div>
<ul>
<li>Secure ethical operations in compliance with internal procedures and H&amp;S routines.</li>
<li>Conduct regular checks to ensure coworkers are following safe procedures.</li>
<li>Ensure contingency plans are set and easy to implement when necessary.</li></ul><br>
<div></div>
<div>
Business Planning</div>
<ul>
<li>Conduct regular follow-ups to ensure business plan goals remain on track.</li>
<li>Support feedback and complaint management via PulseCX module.</li>
<li>Manage customer requests, complaints, questions, and compliments.</li></ul><br>
<div><br>
<b>Required Skills To Be Successful:</b></div>
<ul>
<li>Excellent communication skills and customer-centric orientation.</li>
<li>Strategic planning and thinking with effective analytical skills.</li>
<li>Proficiency in Microsoft Office and CRM platforms.</li>
<li>Leadership skills with strong people and time management capabilities.</li></ul><br>
<div><br>
<b>What Qualifies You For The Role:</b></div>
<ul>
<li>University Degree or equivalent within Retail or Hospitality.</li>
<li>Experience in working with CRM systems such as CRM 365, Navision, &amp; Genesys.</li>
<li>Bilingual proficiency in Arabic and English.</li>
<li>Minimum experience in a retail environment with a strong customer service focus.</li></ul><div><b><br>
</b></div><p>We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p><br>
<p></p>
<p>Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate <b>why</b> this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.</p><br>
<p></p>
<p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p></div><p></p>

Customer Support Centre Group Leader

Talent Bridge HR Consultancy Dubai

<p><b>Customer Service Representative (CSR) Logistics Billing Specialist Accounts Support Jobs in Dubai</b></p><p><b>Location:</b> Dubai, United Arab Emirates (JAFZA)<br/><b>Industry:</b> Logistics / Freight / Warehousing / Customs Clearance<br/><b>Reports To:</b> Accounts / Operations Manager<br/><b>Salary (tax-free):</b> AED 5,000 - 6,000 per month</p><p><b>About the Role:</b><br/>Our client, a logistics company in Dubai, is seeking a <b>Customer Service Representative (CSR)</b> with strong billing and invoicing expertise to support their freight, warehousing, and customs clearance operations. The successful candidate will be responsible for reviewing and generating invoices, resolving billing discrepancies, and supporting collections. This role requires excellent communication skills, attention to detail, and proficiency in Russian to liaise effectively with clients.</p><p><b>Key Responsibilities:</b></p><ul><li>Review and generate invoices for logistics services, including freight, warehousing, and customs clearance.</li><li>Collaborate with operations teams to validate billing data and resolve discrepancies.</li><li>Respond to customer inquiries regarding invoices, charges, and payment status.</li><li>Resolve disputes related to overcharges, incorrect billing, or missing documentation.</li><li>Monitor and manage billing queues to ensure timely processing of transactions.</li><li>Maintain accurate billing records and ensure documentation is complete.</li><li>Work closely with Accounts Receivable on overdue invoices and collections.</li><li>Provide billing support during audits or financial reviews.</li><li>Suggest process improvements to reduce errors and improve efficiency.</li><li>Maintain professionalism in communication with clients, vendors, and coworkers.</li></ul><p><b>Candidate Requirements:</b></p><ul><li>Proficiency in <b>Russian</b> (mandatory) and fluent English.</li><li>Excellent communication, problem-solving, and customer service skills.</li><li>High attention to detail and accuracy in financial documentation.</li><li>Technical Skills: MS Office Suite proficiency (Excel, Word, Outlook at minimum).</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li></ul><p><b>Benefits & Compensation:</b></p><ul><li>Salary AED 5,000 to AED 6,000 (tax-free).</li><li>Permanent, full-time role with long-term stability.</li><li>Career growth opportunities in logistics and customer service.</li></ul><p><b>Note:</b> We are an equal opportunities employer and welcome applications from all qualified candidates.</p><img src="https://www.jobg8.com/Tracking.aspx?rdlfFN6Y5Wy3qkTCUUr5b1P%2fvPoAVmUWq" width="0" height="0" />

Customer Service Rep. (CSR) Logistics Accounts Support Jobs in Dubai

<div><p><b>Job Requisition ID: </b>173030</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p><div><br>
<b>
Overview Of The Role:</b></div>
<div>
The Customer Support Centre Agent plays a crucial role in ensuring a seamless customer journey by offering a hassle-free, consistent, inspiring, and rewarding customer experience with high quality for all non-face-to-face contacts. The role is central to building and retaining long-lasting relationships with new and existing customers, ensuring a positive shopping experience that builds trust in the brand before and after visits, directly contributing to commercial growth and reputation enhancement.</div><div><br>
<b>
What You Will Do:</b></div>
<ul>
<li>Ensure that all cases are accurately raised in CRM for follow up and accurate data recording.</li>
<li>Ensure that all customer emails and social media complaints are followed up and resolved within 24 hours of being received.</li>
<li>Work towards achieving first call resolution by finding and offering a solution to the customer.</li>
<li>Communicate with all customers in a positive, friendly, and empathetic manner to provide a consistent customer meeting.</li>
<li>Monitor the transport management system and contact customers when there are delays or if they have requested a call back through the driver&rsquo;s tablet.</li>
<li>Arrange schedules and workloads to ensure correct coverage at all times, thereby improving service levels and customer experience.</li>
<li>Follow all guidelines and SOPs set out by the health and safety department to ensure a safe working environment.</li>
</ul><ul><li>Report any risks, hazards, and unusual activity to a senior or manager immediately.</li>
<li>Follow department guidelines and processes to ensure that the customer support centre operates at optimal efficiency.</li>
</ul><ul><li>Adhere to cost planning tools and budget constraints while maintaining service quality.</li>
</ul><ul><li>Follow the department business plans and action plans as agreed by the management team.</li>
<li>Use mystery shopping reports, ICSS, support centre KPIs, and customer feedback to refine action plans and improve service delivery.</li></ul><br>
<div><br>
<b>Required Skills To Be Successful:</b></div>
<ul>
<li>Effective communication skills.</li>
<li>Strong interpersonal and time management skills.</li>
<li>Problem-solving ability.</li>
<li>Proficiency in using CRM systems and other relevant software.</li></ul><br>
<div><br>
<b>What Qualifies You For The Role:</b></div>
<ul>
<li>High School diploma.</li>
<li>Proficiency in Arabic and English.</li>
<li>Similar experience in previous roles, ideally in a call center.</li>
<li>Familiarity with Genesys/CRM systems and a retail background.</li>
<li>Excel proficiency and general computer literacy.</li></ul><div></div><p><br>
We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p><br>
<p></p>
<p>Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate <b>why</b> this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.</p><br>
<p></p>
<p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p></div><p></p>

Customer Support Centre Agent

ADIB - Abu Dhabi Islamic Bank

<div><span style="font-size: 11px;"><b>Job Description</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Role: Customer Services Support Officer</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Location: Dubai</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Role Purpose: Deliver Excellent customer service in accordance with agreed standards</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Key Accountabilities of the role:</b></span></div><div><span style="font-size: 11px;">Opening and closing applicant on time.</span></div><div><span style="font-size: 11px;">Ensure proper implementation and follow up with timely.</span></div><div><span style="font-size: 11px;">Prepare finance applications and obtain necessary approvals.</span></div><div><span style="font-size: 11px;">Performed efficient troubleshooting of issues.</span></div><div><span style="font-size: 11px;">Ensure TAT is adhered to and where possible exceed customer expectations</span></div><div><span style="font-size: 11px;">Co-ordinate and liaise with other departments in a professional manner</span></div><div><span style="font-size: 11px;">Participate in regular review and development meeting with key stakeholders</span></div><div><span style="font-size: 11px;">Prepare and provide monthly report</span></div><div><span style="font-size: 11px;">Keeping a record and details of actions taken</span></div><div><span style="font-size: 11px;">Supporting customer service agents</span></div><div><span style="font-size: 11px;">Provides technical help to colleagues if required.</span></div><div><span style="font-size: 11px;">Ensure compliance with bank policies</span></div><div><span style="font-size: 11px;">Perform other task specified by management.</span></div><div><span style="font-size: 11px;">Ensure customer queries are resolved with agreed TAT</span></div><div><span style="font-size: 11px;">Positive customer feedback</span></div><div><span style="font-size: 11px;">Deliver professionalism when dealing other departments</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Specialist Skills / Technical Knowledge Required for this role:</b></span></div><div><span style="font-size: 11px;">Display flexibility in dealing with other team members</span></div><div><span style="font-size: 11px;">Good data processing skills</span></div><div><span style="font-size: 11px;">Good problem-solving skills</span></div><div><span style="font-size: 11px;">Excellent communication skills</span></div><div><span style="font-size: 11px;">Excellent Decision-making skills</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Previous experience required (if any):</span></div><div><span style="font-size: 11px;">Previous banking experience in similar role</span></div><div><span style="font-size: 11px;">Knowledge of regulated financial services and banking industries</span></div><div><span style="font-size: 11px;">Detailed understanding of asset product</span></div><div><span style="font-size: 11px;">In depth understanding of the internal process, procedures and internal systems</span></div><div><span style="font-size: 11px;">This position is for UAE Nationals only</span></div>

Customer Services Support Officer

ADIB - Abu Dhabi Islamic...

<b>Role</b>: <br><br>Customer Services Support Officer                           Location: DubaiRole Purpose: Deliver Excellent customer service in accordance with agreed standards Key Accountabilities of the role:   Opening and closing applicant on time. Ensure proper implementation and follow up with timely. Prepare finance applications and obtain necessary approvals. Performed efficient troubleshooting of issues. Ensure TAT is adhered to and where possible exceed customer expectations Co-ordinate and liaise with other departments in a professional manner Participate in regular review and development meeting with key stakeholders Prepare and provide monthly report Keeping a record and details of actions taken Supporting customer service agents Provides technical help to colleagues if required. Ensure compliance with bank policies Perform other task specified by management.  Ensure customer queries are resolved with agreed TAT Positive customer feedback  Deliver professionalism when dealing other departments  Specialist Skills / Technical Knowledge Required for this role: Display flexibility in dealing with other team members Good data processing skills Good problem-solving skills Excellent communication skills Excellent Decision-making skills Previous experience required (if any):  Previous banking experience in similar role Knowledge of regulated financial services and banking industries Detailed understanding of asset product  In depth understanding of the internal process, procedures and internal systems This position is for UAE Nationals only

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9177 customer support advisor jobs IN Dubai

Customer Service Advisor

Customer Service Advisor

Customer Support Centre Group Leader

Customer Service Rep. (CSR) Logistics Accounts Support Jobs in Dubai

Customer Support Centre Agent

Customer Services Support Officer

Customer Services Support Officer