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RINA

<p></p><div><div><div><div><div><b>Posting Date: </b>11 Nov 2025
</div></div></div></div><div><div><div><div><b>City: </b>Dubai
</div></div></div></div><div><div><div><div><b>Location:
</b>Dubai, AE, 3204
</div></div></div></div><div><div><div><div><b>Contract Type: </b>Fixed-Term
</div></div></div></div><div><div><div><div><b>Division: </b>Middle East and India Marine
</div></div></div></div><div><div><div><div><b>Level of experience: </b>Junior
</div></div></div></div><div><div><div><div><div>RINA is currently recruiting for a <b>Business Support Advisor - Emirati</b> to join its office in <b>Dubai </b>within the <b>Middle East and India Marine</b> Division.</div><div><div><div><div><b>
Mission</b></div>
</div><div><div>
An Operations Support Advisor with a focus on managing administrative tasks from the Contract advancement monitoring to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.</div></div></div><div><div><div><b>
Key Accountabilities</b></div>
</div><div><div>
1. Customer Data Management:<br>
<ul><li>Create and maintain accurate customer records in the database.</li><li>Ensure that customer information is up-to-date and complete.</li><li>Handle customer inquiries related to account information and updates.</li></ul>
2. Contract Creation:<br>
<ul><li>Gather necessary information from customers or internal departments to initiate the contract creation process.</li><li>Enter accurate and relevant data into the company's system, ensuring all details are correct and comply with company policies and regulations.</li><li>Prepare and maintain documentation related to the contracts, such as terms and conditions, pricing, and any special agreements.</li></ul>
3. Contract Management:<br>
<ul><li>Support senior colleagues to enrure that contracts adhere to company guidelines and policies.</li><li>Collaborate with relevant stakeholders to obtain necessary approvals for the contracts.</li><li>Maintain communication with both internal teams and customers to clarify any contract-related details or address concerns.</li></ul>
4. Invoicing Process:<br>
<ul><li>Utilize the RINA invoicing system to create accurate and timely invoices based on the terms outlined in the contracts.</li><li>Verify that the billing information aligns with the terms of the contract and resolve any discrepancies.</li><li>Ensure that invoices are sent to customers promptly through the preferred communication channels.</li></ul>
5. Customer Support:<br>
<ul><li>Respond to customer basic inquiries related to contracts, invoices, and billing processes.</li><li>Resolve any basic issues or discrepancies related to contracts and invoices in a timely and professional manner.</li></ul>
Record Keeping:<br>
<ul><li>Keep detailed and organized records of all contracts, invoices, and related correspondence.</li><li>Regularly update and maintain information in the company's database or customer relationship management (CRM) system.</li></ul></div></div></div><div><div><div><b><br>
Education</b></div>
</div><div><div>High School Diploma/GED in Business Administration Finance Management</div></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><ul><li>3-5 years of experience in contract administration, invoicing, customer data management, or a related function.</li><li>While not always mandatory, any previous experience in business support, customer service or a related field can be an advantage. This could include internships, part-time roles, or volunteer experience.</li><li>Familiarity with the RINA services is beneficial. The advisors should be willing to learn about the offerings to effectively assist commercial teams, operations and customers.</li><li>Basic computer skills are often necessary, including the ability to use customer relationship management (CRM) systems, input data accurately, and utilize other relevant software tools.</li></ul>
</div></div><div><div><div><b>
Competencies</b></div>
</div><ul><li>THINK FORWARD - Capitalise on experiences and translate them into action plans for the future
</li><li>PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
</li><li>PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
</li><li>MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
</li><li>MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
</li><li>EARN TRUST - Take everyone's opinion into account and remain open to diversity
</li><li>CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
</li><li>BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
</li><li>ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way</li></ul></div></div><br>
<div></div>
<div>
RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure &amp; mobility, industry, research &amp; development sectors. Our business model covers the full process of project development, from concept to completion.</div><br>
<div></div>
<div><i>
At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.</i></div></div></div></div></div></div><p></p>

Business Support Advisor - Emirati

<p>An Operations Support Advisor with a focus on managing administrative tasks from the Contract advancement monitoring to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.</p><p><strong>Key Accountabilities</strong></p><ol><li>Customer Data Management:<br><ul><li>Create and maintain accurate customer records in the database.</li><li>Ensure that customer information is up-to-date and complete.</li><li>Handle customer inquiries related to account information and updates.</li></ul></li><li>Contract Creation:<br><ul><li>Gather necessary information from customers or internal departments to initiate the contract creation process.</li><li>Enter accurate and relevant data into the company's system, ensuring all details are correct and comply with company policies and regulations.</li><li>Prepare and maintain documentation related to the contracts, such as terms and conditions, pricing, and any special agreements.</li></ul></li><li>Contract Management:<br><ul><li>Support senior colleagues to enrure that contracts adhere to company guidelines and policies.</li><li>Collaborate with relevant stakeholders to obtain necessary approvals for the contracts.</li><li>Maintain communication with both internal teams and customers to clarify any contract-related details or address concerns.</li></ul></li><li>Invoicing Process:<br><ul><li>Utilize the RINA invoicing system to create accurate and timely invoices based on the terms outlined in the contracts.</li><li>Verify that the billing information aligns with the terms of the contract and resolve any discrepancies.</li><li>Ensure that invoices are sent to customers promptly through the preferred communication channels.</li></ul></li><li>Customer Support:<br><ul><li>Respond to customer basic inquiries related to contracts, invoices, and billing processes.</li><li>Resolve any basic issues or discrepancies related to contracts and invoices in a timely and professional manner.</li></ul></li><li>Record Keeping:<br><ul><li>Keep detailed and organized records of all contracts, invoices, and related correspondence.</li><li>Regularly update and maintain information in the company's database or customer relationship management (CRM) system.</li></ul></li></ol>

Business Support Advisor

Bulgari

<div></div><div><div><div><p>Position</p>
<p></p><p><b>UAE NATIONALS ONLY - CLIENT ADVISOR AND SALES SUPPORT</b></p><br>
<p></p>
<p><b>
Your Mission</b></p>
<p>
To provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve store targets.</p><p></p>
<p>Job responsibilities</p>
<p></p><p><b>Accountabilities</b></p>
<ul>
<li>Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service and never let the customer leave with a bad impression.</li>
<li>Listen and understand clients&rsquo; needs, providing customized advice and introducing them to the discovery of the Brand.</li>
<li>Establish and develop relationship with existing clients and engage new customers to the brand.</li>
<li>Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.</li>
<li>Contribute to the store and service KPIs achievement</li>
<li>Register clients&rsquo; data in the dedicated system for future contact, personalized CRM actions and client development purposes.</li>
<li>Perform all CRM one to one activities as per Store Manager indications, including CRM AFSS (ex. follow up on watch maintenance).</li>
<li>Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.).</li>
<li>Ensure that all front area of the shop are clean and products are displayed as per VM guidelines.</li>
<li>Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored</li>
<li>Perform on-line training modules and participate to defined training sessions in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security, systems&hellip;)</li>
</ul><p></p>
<p>Profile</p>
<p></p><p><b>Profile</b></p>
<p>
The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3/4 years sales experience within Bulgari or a similar role within luxury/fashion brand.</p>
<p>
Proficiency in English written and verbal is essential.</p>
<p>
To succeed within this role, you should hold strong customer service and negotiation skills, work with Integrity and respect to ensure operational effectiveness.</p>
<p>
Strong Business awareness and the ability to network to enhance and build your client base is essential.</p>
<p>
Knowledge of Bulgari products &amp; selling skills is an advantage.</p><p></p>
</div><div><div><div>JOB NUMBER<b>
</b></div><div><h3 class="jobSectionHeader"><b>BULG09750
</b></h3></div><div>COUNTRY / REGION<b>
</b></div><div><h3 class="jobSectionHeader"><b>United Arab Emirates
</b></h3></div><div>CITY<b>
</b></div><div><h3 class="jobSectionHeader"><b>Dubai
</b></h3></div><div>CONTRACT TYPE<b>
</b></div><div><h3 class="jobSectionHeader"><b>Permanent</b></h3></div></div></div></div></div><div></div>

Client Advisor & Sales Support

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p><b>UAE NATIONALS ONLY - CLIENT ADVISOR AND SALES SUPPORT<br>
</b></p><p></p><p><b>Your Mission
</b></p><p>To provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve store targets.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><p><b>Accountabilities
</b></p><ul><li>Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service and never let the customer leave with a bad impression.
</li><li>Listen and understand clients&rsquo; needs, providing customized advice and introducing them to the discovery of the Brand.
</li><li>Establish and develop relationship with existing clients and engage new customers to the brand.
</li><li>Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.
</li><li>Contribute to the store and service KPIs achievement
</li><li>Register clients&rsquo; data in the dedicated system for future contact, personalized CRM actions and client development purposes.
</li><li>Perform all CRM one to one activities as per Store Manager indications, including CRM AFSS (ex. follow up on watch maintenance).
</li><li>Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.).
</li><li>Ensure that all front area of the shop are clean and products are displayed as per VM guidelines.
</li><li>Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored
</li><li>Perform on-line training modules and participate to defined training sessions in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security, systems&hellip;)
</li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><p><b>Profile
</b></p><p>The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3/4 years sales experience within Bulgari or a similar role within luxury/fashion brand.
</p><p>Proficiency in English written and verbal is essential.
</p><p>To succeed within this role, you should hold strong customer service and negotiation skills, work with Integrity and respect to ensure operational effectiveness.
</p><p>Strong Business awareness and the ability to network to enhance and build your client base is essential.
</p><p>Knowledge of Bulgari products &amp; selling skills is an advantage.
</p></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>BVLGARI
</i></b><br>
<b>MAISON
</b><br>
</h2><div>Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
<br>
Through a pioneering vision, the company&rsquo;s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
<br>
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social &amp; Environmental Responsibility and giving back &ndash; to nature and to the community. In 2024 the Maison announced the creation of <i>Fondazione Bvlgari </i>, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.</div></div></div></div></div></div></div><p></p>

Client Advisor & Sales Support - UAE National

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
 <br/>
 <br/>
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 <br/>
 <br/>
 As a Partner Support Advisor you will act as the first point of contact for our customers by answering their queries through phone, chat or email. You will be responsible for resolving a wide variety of customer issues and educating them to resolve issues themselves.
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serves customers by providing product and service information and resolving product and service problems.
  </li>
  <li>
   Promptly respond to customer questions submitted via email, chat, phone or any other channels.
  </li>
  <li>
   Builds and maintains business relationships with our internal and external customers by providing prompt and accurate service so as to promote customer loyalty and retention.
  </li>
  <li>
   Ensures performance goals are being met consistently based on quality standards.
  </li>
  <li>
   Support the team members and provide training on best practices.
  </li>
  <li>
   Act as a subject matter expert to effectively partner with customers and departments across Property Finder to achieve desired outcomes by clarifying needs and providing appropriate solutions.
  </li>
  <li>
   Be an exceptional problem solver, maintaining knowledge of our agile technology and being able to use multiple systems and applications interchangeably.
  </li>
  <li>
   Demonstrate a thorough knowledge of policies, procedures and interrelationships for the area of responsibility.
  </li>
  <li>
   Exercise a fair degree of independent decision making and action in the performance of assigned tasks and duties.
  </li>
  <li>
   Make recommendations when policies and procedures need modification when problems arise.
  </li>
  <li>
   Diagnose the technical problem at the customer end and identify the possible solution (s)
  </li>
  <li>
   In case of code error, create a summary of the issue (s) and escalate it to the development team
  </li>
  <li>
   Report to the Manager on any issues which require further action
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
  </li>
  <li>
   One or more years&rsquo; experience in related positions.
  </li>
  <li>
   Familiarity with Microsoft Windows, Microsoft Outlook, and Internet Explorer
  </li>
  <li>
   Excellent typing skills
  </li>
  <li>
   Excellent English &amp; Arabic (a MUST) language skills
  </li>
  <li>
   Ability to communicate correctly and clearly with both internal and external customers
  </li>
  <li>
   Excellent documentation skills
  </li>
  <li>
   Good comprehension skills-- ability to clearly understand and state the issues customers present
  </li>
  <li>
   Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
  </li>
  <li>
   Excellent customer service skills
  </li>
  <li>
   Ability to empathize with and prioritize customer needs
  </li>
  <li>
   Demonstrable conflict resolution and negotiating skills
  </li>
  <li>
   Ability to determine customer needs and provide appropriate solutions
  </li>
  <li>
   Effective problem solving skills
  </li>
  <li>
   Strong time management skills
  </li>
  <li>
   Action oriented and self-disciplined
  </li>
  <li>
   Adaptable/Open to change
  </li>
  <li>
   Excellent Teamwork
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our promise to talent
  <br/>
  <br/>
 </strong>
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 <br/>
 <br/>
 <strong>
  Property Finder Guiding Principles
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Think Future First
  </li>
  <li>
   Data Beats Opinions, Speed Beats Perfection
  </li>
  <li>
   Optimise for Impact
  </li>
  <li>
   No Ostriches Allowed
  </li>
  <li>
   Our People, Our Power
  </li>
  <li>
   The Biggest Risk is Taking no Risk at All
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Find us at:
  <br/>
  <br/>
 </strong>
 Twitter
 <br/>
 <br/>
 Facebook
 <br/>
 <br/>
 Instagram
 <br/>
 <br/>
 Linkedin
 <br/>
 <br/>
 Glassdoor
</div>


Partner Support Advisor

Resumecampus

Overview <p>We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.</p> Responsibilities <ol><li><b>Customer Assistance:</b> Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.</li><li><b>Issue Resolution:</b> Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.</li><li><b>Product Knowledge:</b> Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.</li><li><b>Documentation:</b> Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.</li><li><b>Feedback Handling:</b> Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.</li><li><b>Quality Assurance:</b> Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.</li><li><b>Team Collaboration:</b> Collaborate with other customer support team members and departments to resolve complex issues and share best practices.</li><li><b>Training:</b> Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.</li></ol> Qualifications <ul><li>High school diploma or equivalent (Bachelor's degree in a related field is a plus).</li><li>Previous experience in a customer support role is preferred but not mandatory.</li><li>Excellent communication skills, both written and verbal.</li><li>Empathetic and patient approach to handling customer inquiries and complaints.</li><li>Strong problem-solving skills and the ability to think on your feet.</li><li>Proficiency in using customer support software and tools.</li><li>Ability to work well in a team and adapt to a fast-paced environment.</li><li>Strong attention to detail and organization.</li></ul> Benefits <ul><li>Competitive salary.</li><li>Health and dental insurance.</li><li>Professional development opportunities.</li><li>Friendly and collaborative work environment.</li><li>Opportunities for career growth within the company.</li></ul> How to Apply <p>If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.</p>

Customer Support Officer

Confidential Company

<p><em>Key Responsibilities:</em></p><ul><li><em>Handle      inbound and outbound calls and respond to emails or online inquiries.</em></li><li><em>Communicate      clearly in both Arabic      and English.</em></li><li><em>Listen      with empathy and provide accurate, timely solutions.</em></li><li><em>Document      all customer interactions in CRM systems.</em></li><li><em>Support      Customer Experience (CX) programs, surveys, and service feedback.</em></li><li><em>Collaborate      with internal teams to improve service quality.</em></li></ul>

Customer Support Agent (Arabic and English Mandatory)

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