customer service representative Jobs in Karachi

customer service representative

assistant manager - sales Jobs in Karachi

assistant manager - sales

call center representative Jobs in Karachi

call center representative

customer service representative - ecommerce Jobs in Karachi

customer service representative - ecommerce

customer support specialist Jobs in Karachi

customer support specialist

customer support advisor

Aroma-247 Pakistan

Job Title: Female Order Checker &amp; Dispatcher / Customer Support &ndash; Retail Store (Karachi) Job Purpose:Responsible for ensuring smooth order processing by verifying customer orders, confirming details with customers over the phone, coordinating dispatch activities, and supporting branch sales executives to achieve customer satisfaction and operational efficiency.Key Responsibilities:&middot; Check and verify customer orders for accuracy, completeness, and availability of stock. &middot; Confirm order details with customers via phone before processing. &middot; Ensure correct pricing, discounts, and promotions are applied. &middot; Record and update order details in the system/POS accurately. &middot; Coordinate with delivery teams/riders for timely dispatch of orders. &middot; Prepare dispatch schedules and ensure proper packaging of items. &middot; Track dispatched orders and ensure customers receive products on time. &middot; Handle any delivery-related complaints or issues promptly. &middot; Call customers to confirm orders and provide delivery timelines. &middot; Respond to customer queries regarding product availability, pricing, and promotions. &middot; Maintain professional and polite communication to enhance customer experience. &middot; Assist Branch Sales Executives in daily operations and sales (if required)Qualifications &amp; Skills:&middot; Minimum Intermediate / Bachelor&rsquo;s degree (preferred). &middot; 1&ndash;2 years of experience in retail operations, order management, or customer service. &middot; Strong communication &amp; organizational skills. &middot; Ability to multitask and work under pressure. &middot; Basic computer knowledge (MS Office)Work Conditions:&middot; Location: DHA &ndash; Phase 8 &ndash; Karachi &middot; Work Hours: Full-timeWhat We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>A collaborative, fast-paced, and supportive work environment.</li><li>Opportunities for professional growth and career advancement.</li><li>Flexible work arrangements (if applicable).</li></ul>How to Apply:Send your resume and a short cover letter outlining why you&rsquo;re the perfect fit to sameer.razvi@aroma-247.com.pk with the subject line &ldquo;Application: Order Checker &amp; Dispatcher / Customer Support &ndash; Retail Store (Karachi)&quot;Job Type: Full-timePay: From Rs45,000.00 per monthWork Location: In person

Female Order Checker & Dispatcher / Customer Support – Retail Store (Karachi)

Twenty 8 Twenty

We are looking for a knowledgeable and proactive Amazon Customer Support Specialist to join our growing e-commerce team. The ideal candidate will have hands-on experience with Amazon Seller Central, and in-depth understanding of account health management, complaint resolution, and appeal writing for suspensions. You will play a critical role in maintaining our Amazon account's performance while ensuring excellent customer support.Key Responsibilities:<ul><li>Monitor and manage Amazon account health, including ODR, A-to-Z claims, policy violations, and intellectual property complaints.</li><li>Draft and submit appeals for account suspensions, ASIN restrictions, and policy violations with well-structured Plans of Action (POAs).</li><li>Respond to and resolve performance notifications, buyer complaints, and violation alerts promptly.</li><li>Communicate with Amazon Seller Support, escalating unresolved issues when necessary.</li><li>Provide excellent customer service via buyer messages and cases, ensuring timely and professional responses.</li><li>Analyze performance metrics and trends to prevent future violations and improve seller metrics.</li><li>Collaborate with internal departments (operations, logistics, catalog) to ensure policy compliance and fulfillment accuracy.</li><li>Stay updated with Amazon policies and compliance requirements to reduce risks of suspension or deactivation.</li><li>Maintain accurate logs and documentation of issues and resolutions for future reference.</li></ul>Qualifications:<ul><li>Education: Intermediate or Bachelor's degree preferred.</li><li>Experience: Minimum 2&ndash;3 years of relevant experience in Amazon customer service and account health management.</li><li>Skills Required:</li><li>Strong knowledge of Amazon Seller Central, performance dashboards, and support tools.</li><li>Experience in writing effective appeals and Plan of Action (POA) documents.</li><li>Fluent in English (written and spoken) with professional communication skills.</li><li>Problem-solving mindset and ability to work under pressure.</li><li>Detail-oriented with strong organizational and time management skills.</li><li>Knowledge of international e-commerce operations and customer expectations.</li></ul>Job Type: Full-timePay: Up to Rs65,000.00 per monthWork Location: In person

Amazon Customer Support Specialist

Denim600

Denim600 is a growing fashion and lifestyle brand dedicated to providing trendy and high-quality denim wear in Pakistan. We are looking for a motivated and customer-focused Chat Support Representative to join our team.Key Responsibilities<ul><li>Handle customer queries via live chat, WhatsApp, and social media platforms.</li><li>Provide order updates, resolve complaints, and ensure smooth communication.</li><li>Guide customers regarding product details, sizes, availability, and delivery timelines.</li><li>Maintain a positive, professional, and friendly brand image during all customer interactions.</li><li>Coordinate with internal teams (sales, dispatch, logistics) to resolve customer concerns.</li></ul>Requirements<ul><li>Minimum 1 year of experience in customer support (chat support preferred).</li><li>Strong communication skills in English &amp; Urdu (both written and verbal).</li><li>Good typing speed with attention to detail.</li><li>Familiarity with Shopify, WhatsApp Business, Instagram, and Facebook will be a plus.</li><li>Positive attitude, problem-solving mindset, and ability to work under pressure.</li><li>Minimum Education: Intermediate/Graduate</li></ul>Salary &amp; Benefits<ul><li>Salary will be discussed during the interview (based on experience &amp; skills).</li><li>Growth opportunities within the company.</li><li>Friendly work environment.</li></ul>Location: Saima Arabian Villas, 4K Chowrangi, Karachi Job Type: Full-Time Working Hours: 12:00 PM &ndash; 8:00 PM (Monday - Saturday)Contact - 0348-7208113Job Type: Full-timePay: Rs20,000.00 - Rs22,000.00 per monthWork Location: In person

Chat Support Representative – Denim600

Optimum Advisory

1. Order Management &amp; ConfirmationCall customers to confirm website orders and verify order details.Accurately update customer confirmations in the system.Ensure all confirmed orders are processed on time and ready for dispatch.2. Shipment Handling &amp; Pending OrdersCoordinate with the logistics team and courier partners to clear all pending shipments.Track shipment statuses and ensure timely deliveries.Follow up on delayed or stuck shipments to resolve issues proactively.3. Customer Complaint ResolutionHandle customer inquiries and complaints via calls, emails, and social media.Provide prompt, accurate, and empathetic responses to maintain customer satisfaction.Escalate unresolved issues to the relevant departments and ensure timely follow-up.4. Reporting &amp; CoordinationMaintain daily logs of order confirmations, complaints, and resolved cases.Prepare weekly summaries of pending shipments and complaint statuses.Collaborate with the operations and warehouse teams to ensure smooth workflows.Location : DHA phase 1, karachiSalary: 40-45KJob Type: Full-timeWork Location: In person

Customer Support (females)

Tech Cuber

Chat Based Sales - Fresher Only Males (Onsite + Night Shift) Age Limit Upto 24 Years Tech Cuber is hiring for Sales Executive via Chat Based Sales for Twitter Discord and Twitch.Timing: NIGHT SHIFT ( 9 PM - 6 AM)Experiences: fresher till 06 monthsFresher Starting Salary: 25k + CommissionBasic Salary+ Commission + RewardsLocation: Gulshan-e-Iqbal, Block 6 , KarachiResponsibility<ul><li>Setting up meetings with potential clients and listening to their wants and concerns are among your responsibilities.</li><li>Should have strong communication skills using email and other media platforms like Twitter, Facebook, and Discord.</li><li>Collect customer or prospect feedback and distribute it to the internal team.</li><li>Work together as a team to get greater results.</li></ul>Requirements:<ul><li>Able to work nights shifts (9 PM - 6 AM)</li><li>Superb Writing Communication Techniques</li><li>O/A levels preferred</li></ul>Job Types: Full-time, FresherWork Location: In person

Chat Support Sales for Freshers Males Only.

KAS Designs

Company: KAS Designs Location: Karachi, Pakistan (On-site) Salary Range: PKR 25,000 - PKR 30,000 per month Job Type: Full-TimeAbout KAS Designs:KAS Designs is a Karachi-based creative agency specializing in e-commerce solutions, product photography, digital marketing, and social media management. We help brands build a powerful online presence through innovative and visually appealing strategies.Role Overview:We are looking for a motivated and organized individual to join our team as an Office Assistant. This is an excellent entry-level opportunity for someone who is eager to learn, detail-oriented, and thrives in a fast-paced creative environment. You will provide essential support to our teams, ensuring smooth day-to-day operations.Key Responsibilities:<ul><li>Manage front desk duties: greeting clients, answering phone calls, and handling emails.</li><li>Assist in basic administrative tasks: filing, data entry, and document preparation.</li><li>Coordinate with team members to support project timelines and deliverables.</li><li>Help maintain office organization and supplies.</li><li>Support in scheduling meetings and preparing meeting materials.</li><li>Assist in basic social media content tracking or posting under supervision.</li></ul>Requirements:<ul><li>Intermediate or Bachelor&rsquo;s degree (fresh graduates encouraged to apply!).</li><li>Strong communication skills in Urdu and basic English.</li><li>Basic knowledge of Microsoft Office (Word, Excel).</li><li>Organized, punctual, and willing to take initiative.</li><li>No prior experience required &mdash; training will be provided!</li></ul>Ideal Candidate:<ul><li>You are reliable, proactive, and a quick learner.</li><li>You have a positive attitude and are a team player.</li><li>You&rsquo;re looking to grow within a creative agency environment.</li></ul>Perks &amp; Benefits:<ul><li>Monthly salary between PKR 25,000 &ndash; PKR 30,000</li><li>Opportunities for skill development</li><li>Friendly and supportive work environment</li></ul>How to Apply:Interested candidates can send their resume and a brief cover letter to: Email: kasdesigns100@gmail.com Subject Line: CS &amp; CC Application &ndash; [Your Full Name]Note: Only shortlisted candidates will be contacted for an interview.Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

Female Customer Support and Content creator

Fulcrum Pvt Ltd

Job Description: Immigration AdvisorPosition: Immigration Advisor Location: [Karachi] Job Type: Full-Time | On-Site Working Hours: Monday to Friday | 9:00 AM &ndash; 5:30 PM Salary:(70k to 90k)Role OverviewWe are seeking a knowledgeable and client-focused Immigration Advisor to join our team. The ideal candidate will provide expert advice and support to clients on visa categories, eligibility requirements, and immigration pathways. This role requires strong communication, sales, and advisory skills to guide clients through the entire immigration process while ensuring compliance with relevant laws and regulations.Key Responsibilities<ul><li>Provide professional consultation to clients regarding immigration and visa options.</li><li>Assess client profiles to determine eligibility for different immigration programs.</li><li>Prepare and review documents required for visa and immigration applications.</li><li>Stay updated with changes in immigration laws, policies, and procedures.</li><li>Assist clients in completing and submitting visa applications accurately and on time.</li><li>Maintain strong client relationships and provide continuous support throughout the process.</li><li>Achieve performance targets related to client acquisition and case success rates.</li><li>Coordinate with embassies, consulates, and immigration authorities as needed.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Law, International Relations, Business, or related field.</li><li>Proven experience as an Immigration Advisor / Consultant or in a similar role.</li><li>Strong knowledge of immigration laws, visa processes, and documentation.</li><li>Excellent communication, interpersonal, and negotiation skills.</li><li>Fluency in English (additional languages will be a plus).</li><li>Detail-oriented with strong organizational and problem-solving abilities.</li><li>Ability to work independently as well as part of a team.</li></ul>What We Offer<ul><li>Market competitive salary (based on experience).</li><li>Professional growth opportunities.</li><li>Supportive and dynamic work environment.</li><li>Training and development programs.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

Immigration Advisor (karachi)

Explore 1280+ Customer support advisor in Karachi this September. Find roles across top companies and apply now to boost your career.