customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer support

customer support representative Jobs in Karachi

customer support representative

call center agent

customer support advisor

IBEX Global

We are seeking a motivated and customer-focused Global Customer Support Associate to handle international customer interactions across voice and chat channels. The ideal candidate will ensure excellent service delivery, resolve customer concerns efficiently, and maintain a high standard of professionalism while supporting global clients.Key Responsibilities:Handle inbound customer interactions for international clients via calls or chatProvide accurate information regarding products, services, and policiesResolve customer inquiries, complaints, and technical/basic service issues in a timely mannerMaintain detailed and accurate records of customer interactions in CRM systemsMeet individual and team performance targets, including quality and productivity metricsEscalate complex issues to relevant departments when requiredMaintain a high level of customer satisfaction and professionalism at all times.Requirements:1. Good written and verbal English Skills. 2. Ability to work in the late nights and rotational shifts. 3. IntermediateAdditional: 1. Previous CSR experience is a plus.Freshers are encouraged to apply as well.Job Types: Full-time, FresherPay: Rs60,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>What is your level of proficiency?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer support

Supply Chain Services

Responsible for preparing, verifying, and issuing invoices accurately and on time, while assisting with accruals in the system. This role ensures smooth coordination and communication between operations, finance, and customer service teams.Key ResponsibilitiesProvide administrative and operational support for daily shipments, ensuring accurate data entry and smooth coordination across departments.<ul><li>Open and manage shipment files in the system.</li><li>Input data accurately and maintain up-to-date records.</li><li>Support operations with documentation, filing, and follow-ups.</li><li>Assist in coordinating with internal teams and customers when required.</li><li>Help prepare basic reports and operational summaries.</li></ul>Requirements<ul><li>Strong attention to detail and accuracy in data handling.</li><li>Proficiency in MS Excel and familiarity with basic accounting or ERP systems.</li><li>Excellent communication and coordination skills.</li><li>Previous experience in billing, accounts, or logistics operations preferred.</li></ul>Working Hours<ul><li>UK Shift</li><li>Winter: 01:30 PM &ndash; 10:30 PM</li><li>Summer: 12:30 PM &ndash; 09:30 PM</li></ul>(Timings may change as per requirement)Holiday CalendarWe follow the UK holiday calendar only. Pakistani federal holidays are not observed.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Are you a resident of Bahria Town karachi ? if yes then please mention home address</li><li>Do you have any experience in Data Entry/Administration?</li><li>What are your salary expectations and your joining date</li></ul>Work Location: In person

Back Office/ Customs support officer-Bahria Town Karachi

ibex. Pakistan

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
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 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
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 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
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 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
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 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
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 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
</div>

Chat Support Specialist (E-Commerce)

zyltech digital 

Zyltech Digital is actively hiring driven and enthusiastic Sales Executives to join our fast-growing team! In this role, you&rsquo;ll handle chat-based inquiries, assist potential customers through live chat, and convert leads into loyal clients. This is a fantastic opportunity to build strong customer relationships, showcase our top-quality services, and contribute to a high-performing sales team.Key Responsibilities:Respond promptly and professionally to customer inquiries via live chatProvide clear, detailed, and accurate information about our products/servicesPromote Zyltech&rsquo;s offerings and successfully close salesConsistently achieve individual and team sales targetsResolve customer issues with a positive, solution-focused approachFixed night shift: 10:00 PM to 7:00 AMCompensation &amp; Benefits:Competitive fixed salaryTwo performance-based incentivesSupportive, growth-oriented work environmentCareer development opportunities post-probationAttractive allowances and benefits after probationWhy Work with Zyltech Digital?At Zyltech Digital, we put your growth first. We offer a vibrant and encouraging workplace where your efforts are recognized and rewarded. With ongoing training, career progression paths, and performance bonuses, your success is truly our success.Ready to grow with us? Apply now and be part of our winning team!Job Types: Full-time,Work Location: Gulshan-e-Iqbal,karachiJob Type: Full-timeWork Location: On the road

Chat Support Representative

Urgent Hiring: Twitch and Discord ExecutiveCompany: Zyltech DigitalLocation: On-SiteShift: Night Shift (10:00 PM &ndash; 7:00 AM)Job Type: Full-TimeAbout the Role:Zyltech Digital is actively hiring driven and enthusiastic Sales Executives to join our fast-growing team! In this role, you&rsquo;ll handle chat-based inquiries, assist potential customers through live chat, and convert leads into loyal clients. This is a fantastic opportunity to build strong customer relationships, showcase our top-quality services, and contribute to a high-performing sales team.Key Responsibilities:Respond promptly and professionally to customer inquiries via live chatProvide clear, detailed, and accurate information about our products/servicesPromote Zyltech&rsquo;s offerings and successfully close salesConsistently achieve individual and team sales targetsResolve customer issues with a positive, solution-focused approachWorking Hours:Fixed night shift: 10:00 PM to 7:00 AMCompensation &amp; Benefits:Competitive fixed salaryTwo performance-based incentivesSupportive, growth-oriented work environmentCareer development opportunities post-probationAttractive allowances and benefits after probationWhy Work with Zyltech Digital?At Zyltech Digital, we put your growth first. We offer a vibrant and encouraging workplace where your efforts are recognized and rewarded. With ongoing training, career progression paths, and performance bonuses, your success is truly our success.Ready to grow with us? Apply now and be part of our winning team!Job Types: Full-time 1-2 Months Experienced in any Call center or Software HouseWork Location: Gulshan-e-Iqbal,Main University Road,karachiJob Type: Full-timeWork Location: On the road

Chat Support Executive (Night Shift)

ABS INTERNATIONAL

PKR 35,000 &ndash; 45,000 | Female Candidates Only | Text-Only Chat (No Calls) | On-site Gulistan-e-Johar, Block 14 | Direct US Principal.Stop worrying about volatile &quot;campaigns&quot; and high-pressure voice quotas. ABS International is a Direct US Principal established in 2012. We have operated continuously for 14 years with zero missed payroll dates. We are expanding our back-office operations and are specifically seeking dedicated female professionals for a strict non-voice role.The Role: This is a 100% text-based position. There are zero voice calls involved.<ul><li>Chat Support: Handle international customer inquiries purely via live text chat.</li><li>Data Entry: Accurately log data, update records, and maintain operational trackers using Microsoft Excel.</li><li>Location Constraint: For operational convenience, candidates must reside near our Gulistan-e-Johar office.</li></ul>What We Offer:<ul><li>Ultimate Stability: Work directly for the US account owner, not a third-party agency.</li><li>Professional Environment: A secure, corporate workspace in Block 14, Johar.</li><li>Clear Compensation: PKR 35,000 to 45,000 monthly base salary.</li></ul>Requirements:<ul><li>Female candidates only (targeted team expansion).</li><li>Basic to intermediate know-how of Microsoft Excel is mandatory.</li><li>Good written English (typing speed and grammar for live chat).</li><li>Must be able to commute to Gulistan-e-Johar.</li><li>Shift: [Arham: Insert Shift Timings Here - e.g., Night Shift (6 PM - 2 AM) or Day Shift]</li></ul>If you are looking for a stable, non-voice role with a Principal company, apply today.Pay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Do you reside in or near Gulistan-e-Johar and can you comfortably commute to our Block 14 office on-site?</li><li>Do you have basic to intermediate knowledge of Microsoft Excel for data entry operations?</li></ul>Work Location: In person

Chat Support & Data Entry Executive

Shanzil Properties

Job Title: Investment Advisor Female (Real Estate Sales)Company: Shanzil Properties Location: Main Jinnah Avenue, Adjacent to Malir Cantt, KarachiJob Description:Shanzil Properties is seeking dynamic and motivated individuals for the position of Investment Advisor for our premium project Shanzil Opus. The ideal candidate will be responsible for handling client inquiries, generating sales, and providing professional investment guidance in the real estate sector.Key Responsibilities:<ul><li>Manage and respond to client inquiries and leads (Meta, WhatsApp, calls)</li><li>Conduct follow-ups with potential clients to convert leads into sales</li><li>Provide investment guidance to clients based on project details</li><li>Maintain accurate records of leads and client interactions</li><li>Achieve daily and monthly sales targets</li><li>Coordinate with the team and management for smooth operations</li></ul>Requirements:<ul><li>Minimum Intermediate / Bachelor&rsquo;s qualification preferred</li><li>Prior experience in sales or real estate (preferred but not mandatory)</li><li>Strong communication and negotiation skills</li><li>Ability to work in a target-driven environment</li><li>Basic knowledge of CRM / Google Sheets is a plus</li></ul>What We Offer:<ul><li>Attractive salary + commission structure</li><li>Professional growth and career opportunities</li><li>Transportation provided by company</li><li>Training and development support</li><li>Dynamic and professional work environment</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Female Investment Advisor

Explore 973+ Customer support advisor in Karachi this April. Find roles across top companies and apply now to boost your career.