accounts executive

sales coordinator

call center agent

production support officer Jobs in Karachi

production support officer

technical support engineer Jobs in Karachi

technical support engineer

customer support advisor

Dengage

<div>
 
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are actively actively seeking talented and experienced Technical Support Advisor for our growing support department.
 
 As a Technical Support Advisor (TSA), you will play a crucial role in welcoming new clients, facilitating seamless setup, and fostering strong client relationships. You will act as a liaison between our company and clients, ensuring that our technical solutions meet their needs and objectives.
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 
 You are the first line of contact for all technical queries
 
 
 </li>
 <li>
 
 You will provide professional and understandable answers and solutions
 
 
 </li>
 <li>
 
 You will analyze and troubleshoot technical issues related to usability, API calls, imports, exports, campaign creation, among other things.
 
 
 </li>
 <li>
 
 You will take part in the client onboarding process to ensure clients are set up correctly from a technical aspect.
 
 
 </li>
 <li>
 
 You will closely work with the account management team to resolve technical issues facing their clients in a timely manner and recognize where you need to escalate to the level 2 team.
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Strong interpersonal skills with the ability to work effectively with diverse clients and team members.
 
 </li>
 <li>
 Exceptional problem-solving abilities with a focus on efficiency.
 
 </li>
 <li>
 Effective communication skills, both verbal and written, to engage with stakeholders at all levels.
 
 </li>
 <li>
 Proactive attitude with a commitment to learning and professional growth.
 
 </li>
 <li>
 Ability to prioritize tasks, take ownership, and deliver results in a fast-paced environment.
 
 </li>
 <li>
 Collaborative mindset with the capacity to work independently and within a team.
 
 </li>
 <li>
 Working knowledge of SQL, Javascript, Databases, APIs, and HTML.
 
 </li>
 <li>
 Previous experience in technical support or integration roles, preferably in a client-facing capacity.
 
 </li>
 <li>
 Demonstrated history of successful client issue resolution.
 
 </li>
 <li>
 Graduation degree preferred in a relevant field such as Computer Science, or IT.
 
 </li>
 <li>
 Proficiency in English is a must.
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 
 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
 
 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 
 Competitive Benefits:
 
 Enjoy a comprehensive benefits package.
 
 
 
 D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members
 
 
 
 
</div>

Technical Support Advisor- Pakistan

Horyzon Zero Service

We are hiring a Chat Support Representative in Karachi to handle customer and transporter queries through live chat and email. The role involves assisting users with shipments, payments, and platform issues while ensuring a smooth and positive experience.Key Responsibilities:<ul><li>Respond to customer and transporter queries via live chat and email.</li><li>Provide accurate and timely information regarding shipments and accounts.</li><li>Resolve issues professionally and escalate complex cases when necessary.</li><li>Maintain proper chat records in the CRM system.</li><li>Meet performance goals for response time and customer satisfaction.</li></ul>Requirements:<ul><li>Intermediate or above education level.</li><li>1&ndash;2 years of experience in chat or customer support (eCommerce or logistics preferred).</li><li>Excellent written English and communication skills.</li><li>Strong computer literacy and fast typing skills.</li><li>Ability to multitask and work under pressure.</li><li>Willingness to work in rotational shifts, including weekends if required.</li><li>Experience with Zendesk, Freshdesk, or similar tools is a plus.</li></ul>What We Offer:<ul><li>Competitive salary and incentives.</li><li>Paid training and career development opportunities.</li><li>Supportive and professional work environment.</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

Chat Support Representative

Mashreq

<div>
 
 Job Purpose
 
 
 
 
 
 
 The Head of Contact Center will lead, manage, and optimize the operations of the bank's contact center, which includes both voice and chat support channels. The role will be responsible for ensuring exceptional customer experience, driving operational efficiency, and achieving service level targets. This position involves strategic planning, leadership, and direct management to design and execute initiatives aimed at improving customer satisfaction and supporting business growth. The role includes implementing a digital-first approach to ensure customers have effective experiences on digital self-service channels.
 
 
 
 
 Key result Areas
 
 
 
 
 
 <ol>
 <li>
 Develop and implement the contact center&rsquo;s strategic roadmap to enhance customer service quality and operational efficiency.
 </li>
 <li>
 Focus on improving the digital adoption of customer service channels and oversee overall satisfaction with experiences provided by live agents and digital platforms.
 </li>
 <li>
 Design and own digital self-service journeys like IVR, Chatbot and other digital customer service channels.
 </li>
 <li>
 Manage daily, weekly and monthly reporting for contact center and all digital channels.
 </li>
 <li>
 Lead, mentor, and manage a team of supervisors and agents to meet customer support goals.
 </li>
 <li>
 Oversee the daily operations of the contact center, including voice and chat support, to ensure effective handling of customer inquiries, complaints, and requests.
 </li>
 <li>
 Develop key performance indicators (KPIs) and service level agreements (SLAs) to monitor team performance and customer satisfaction.
 </li>
 <li>
 Work with cross-functional teams to use the voice of the customer coming at the contact center to improve channel experience, adoption, and overall product customer journeys.
 </li>
 </ol>
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 
 <ol>
 <li>
 Bachelor's degree in Business, Management, or a related field; Master's degree is a plus
 </li>
 <li>
 Fluent with excel and power point.
 </li>
 <li>
 Minimum of 8-10 years of experience in contact center management in a banking or financial services environment.
 </li>
 <li>
 Strong knowledge of contact center technologies, AI-Bots including CRM, telephony, and chat systems coupled with regulatory requirements.
 </li>
 <li>
 Demonstrated leadership skills with experience in managing large teams.
 </li>
 <li>
 Strong analytical skills and experience with performance metrics, reporting, and data analysis.
 </li>
 <li>
 Excellent communication and interpersonal skills, with a customer-centric mindset.
 </li>
 <li>
 Ability to work under pressure and adapt to changing business needs.
 </li>
 <li>
 Understanding of regulatory requirements related to banking customer service in Pakistan.
 </li>
 <li>
 Experience in digital customer support (e.g., chat, social media) is highly desirable.
 </li>
 <li>
 Strong understanding of the banking industry in Pakistan and customer behavior.
 </li>
 <li>
 Proficiency in both English and Urdu; knowledge of other regional languages is an advantage
 </li>
 </ol>
 
 
</div>

Head of Contact Centre (Mashreq Digital Bank of Pakistan)

ACE Marketing (Pvt) Ltd.

We're Hiring &ndash; Support-Only Call Center Agents! Join a dedicated team focused solely on customer support &mdash; no selling involved, just great service!What We Offer:<ul><li>Pure support role &ndash; no sales targets or pressure</li><li>Competitive salary with opportunities to grow</li><li>Full training &ndash; no experience needed</li><li>Supportive and professional work environment</li><li>Pick &amp; drop service available for female staff</li></ul>What We&rsquo;re Looking For:<ul><li>Strong English communication skills</li><li>Available for night shifts</li><li>Dependable and punctual</li><li>Leadership qualities are a plus</li></ul>Job Types: Full-time | Part-timeIf you&rsquo;re ready to be part of a friendly and growing team, we&rsquo;d love to hear from you!Job Types: Full-time, Part-timePay: Up to Rs40,000.00 per monthWork Location: In person

Customer Support Specialists/ CSR- Male & Female (Outbound)

Twenty 8 Twenty

We are looking for a knowledgeable and proactive Amazon Customer Support Specialist to join our growing e-commerce team. The ideal candidate will have hands-on experience with Amazon Seller Central, and in-depth understanding of account health management, complaint resolution, and appeal writing for suspensions. You will play a critical role in maintaining our Amazon account's performance while ensuring excellent customer support.Key Responsibilities:<ul><li>Monitor and manage Amazon account health, including ODR, A-to-Z claims, policy violations, and intellectual property complaints.</li><li>Draft and submit appeals for account suspensions, ASIN restrictions, and policy violations with well-structured Plans of Action (POAs).</li><li>Respond to and resolve performance notifications, buyer complaints, and violation alerts promptly.</li><li>Communicate with Amazon Seller Support, escalating unresolved issues when necessary.</li><li>Provide excellent customer service via buyer messages and cases, ensuring timely and professional responses.</li><li>Analyze performance metrics and trends to prevent future violations and improve seller metrics.</li><li>Collaborate with internal departments (operations, logistics, catalog) to ensure policy compliance and fulfillment accuracy.</li><li>Stay updated with Amazon policies and compliance requirements to reduce risks of suspension or deactivation.</li><li>Maintain accurate logs and documentation of issues and resolutions for future reference.</li></ul>Qualifications:<ul><li>Education: Intermediate or Bachelor's degree preferred.</li><li>Experience: Minimum 2&ndash;3 years of relevant experience in Amazon customer service and account health management.</li><li>Skills Required:</li><li>Strong knowledge of Amazon Seller Central, performance dashboards, and support tools.</li><li>Experience in writing effective appeals and Plan of Action (POA) documents.</li><li>Fluent in English (written and spoken) with professional communication skills.</li><li>Problem-solving mindset and ability to work under pressure.</li><li>Detail-oriented with strong organizational and time management skills.</li><li>Knowledge of international e-commerce operations and customer expectations</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Amazon Customer Support Specialist

HRPSP - Your Strategic HR Partner

Join Our Team as an Field Sales Associate (FSA)! Apply Now &ndash; We&rsquo;re hiring dynamic individuals ready to thrive in the field!Are You Energetic, Confident, and Target-Driven? Do you love meeting people, taking on new challenges, and making a real difference? If YES, we want you to be the face of our brand!Your Role as a Field Sales Associate (FSA):As a frontline brand ambassador, you&rsquo;ll be more than just a salesperson&mdash;you&rsquo;ll be a trusted advisor, problem solver, and customer champion.What We&rsquo;re Looking For:Personality:<ul><li>Energetic, persuasive &amp; confident</li><li>Passionate about exceeding sales targets</li><li>Disciplined and self-motivated</li></ul>Education:<ul><li>Minimum Intermediate (FA/FSc)</li><li>Bachelor&rsquo;s degree preferred</li><li>Strong communication &amp; basic digital skills required</li></ul>Mindset:<ul><li>Goal-focused with a can-do attitude</li><li>Resilient and adaptable in the field</li><li>Committed to performance, consistency &amp; relationship building</li></ul>Why Join Us?<ul><li>Be part of a growing, customer-focused team</li><li>Receive on-the-job training and skill development</li><li>Enjoy a performance-driven culture with career growth opportunities</li></ul>Job Type: Full-timePay: From Rs37,000.00 per monthWork Location: In person

Field Sales Associate (FSA)

<div>
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Success Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product &amp; services.
 
 
 
 Key Responsibilities
 
 :
 
 
 <ul>
 <li>
 
 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform&rsquo;s features and capabilities.
 
 </li>
 <li>
 
 Relationship Management
 
 : Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
 
 </li>
 <li>
 
 Customer Health Monitoring
 
 : Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
 
 </li>
 <li>
 
 Issue Resolution
 
 : Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
 
 </li>
 <li>
 
 Training and Education
 
 : Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
 
 </li>
 <li>
 
 Renewals &amp; Upselling
 
 : Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
 
 </li>
 <li>
 
 Customer Advocacy
 
 : Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
 
 </li>
 <li>
 
 Metrics and Reporting
 
 : Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
 
 </li>
 <li>
 
 Churn Prevention
 
 : Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Proven Minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
 
 </li>
 <li>
 Strong understanding of SaaS business models and customer success principles.
 
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
 
 </li>
 <li>
 Ability to analyze customer data, identify trends, and proactively offer solutions.
 
 </li>
 <li>
 Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
 
 </li>
 <li>
 Problem-solving mindset with the ability to navigate complex customer issues.
 
 </li>
 <li>
 Strong organizational and multitasking skills with a focus on details.
 
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field (preferred).
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 
 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
 </li>
 <li>
 
 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 </li>
 <li>
 
 Competitive Benefits:
 
 Enjoy a comprehensive benefits package.
 
 
 
 </li>
 </ul>
 
 D&bull;Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
 
 
 
 
 
</div>

Customer Success Manager- Karachi

Explore 1347+ Customer support advisor in Karachi this October. Find roles across top companies and apply now to boost your career.