accounts executive

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customer service representative Jobs in Karachi

customer service representative

account assistant

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customer support advisor

Texitech

<ul><li>Respond to customer inquiries via phone, email, or chat, providing accurate and timely information.</li><li>Resolve customer complaints or issues efficiently while maintaining a positive and professional attitude.</li><li>Document all customer interactions and escalate complex issues when necessary.</li><li>Stay updated on product knowledge to deliver effective support and guidance to customers.</li></ul>Qualification: GraduationExperience: 1-2 years of relevant experienceJob Type: Full-timeWork Location: In person

Customer Support Coordinator - Karachi

Heytech Limited

Please read the job description and requirements before you applyJob Description and RequirementsWe are looking for a &ldquo;Customer Support Representative for international campaign&rdquo;. The ideal candidate must be capable of maintaining a good relationship with customers. The target is to ensure excellent service grades, respond efficiently to customer inquiries, and maintain high customer satisfaction<ul><li>Listen to customers&rsquo; concerns, issues and questions</li><li>Communicate with international clients via emails/chats and calls</li><li>Resolve queries and answer customers&rsquo; questions and guide them about orders, return process , shipments to your best ability</li><li>Keep yourself updates with product knowledge</li><li>Maintain a positive attitude and calmly respond to customers&rsquo; complaints</li><li>Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise</li><li>Recommend possible products to meet the customers&rsquo; needs</li><li>Refer issues and questions to managers if necessary</li><li>Prepare product and customer reports by gathering data collected during customer interactions</li><li>Can Manage night or overnight shift</li><li>Strong E-commerce support customer background.</li><li>Experience: 1 to 2 years</li><li>Intermediate / Graduate / O/A Levels.</li></ul>Skills:<ul><li>Strong command of verbal and non-verbal communication.</li><li>Must be Fluent in English</li><li>Email writing skills.</li><li>Experienced in Customer Service is a must</li></ul>Timing : overnight or night shift Location: Gulshan e Iqbal Salary: 40k - 55kJob Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthWork Location: In person

Customer Support officer

Twenty 8 Twenty

We are looking for a knowledgeable and proactive Amazon Customer Support Specialist to join our growing e-commerce team. The ideal candidate will have hands-on experience with Amazon Seller Central, and in-depth understanding of account health management, complaint resolution, and appeal writing for suspensions. You will play a critical role in maintaining our Amazon account's performance while ensuring excellent customer support.Key Responsibilities:<ul><li>Monitor and manage Amazon account health, including ODR, A-to-Z claims, policy violations, and intellectual property complaints.</li><li>Draft and submit appeals for account suspensions, ASIN restrictions, and policy violations with well-structured Plans of Action (POAs).</li><li>Respond to and resolve performance notifications, buyer complaints, and violation alerts promptly.</li><li>Communicate with Amazon Seller Support, escalating unresolved issues when necessary.</li><li>Provide excellent customer service via buyer messages and cases, ensuring timely and professional responses.</li><li>Analyze performance metrics and trends to prevent future violations and improve seller metrics.</li><li>Collaborate with internal departments (operations, logistics, catalog) to ensure policy compliance and fulfillment accuracy.</li><li>Stay updated with Amazon policies and compliance requirements to reduce risks of suspension or deactivation.</li><li>Maintain accurate logs and documentation of issues and resolutions for future reference.</li></ul>Qualifications:<ul><li>Education: Intermediate or Bachelor's degree preferred.</li><li>Experience: Minimum 2&ndash;3 years of relevant experience in Amazon customer service and account health management.</li><li>Skills Required:</li><li>Strong knowledge of Amazon Seller Central, performance dashboards, and support tools.</li><li>Experience in writing effective appeals and Plan of Action (POA) documents.</li><li>Fluent in English (written and spoken) with professional communication skills.</li><li>Problem-solving mindset and ability to work under pressure.</li><li>Detail-oriented with strong organizational and time management skills.</li><li>Knowledge of international e-commerce operations and customer expectations</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Amazon Customer Support Specialist

Telemarketing

We are Searching for friendly, detail-oriented, and customer-focused individuals to join our Call Centre as Customer Service Representatives (CSR).About the Role:Are you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Executives to deliver exceptional support to our clients. This is a no-sales, no-target role, focused entirely on providing exceptional service and building relationships.Why Join Us:&bull;No Sales. No Targets. Your focus is client support, not numbers.&bull;Competitive salary and growth opportunities.&bull;Training and development programs to enhance your skills.&bull;Positive, collaborative, and supportive work culture.&bull;Make a real impact by helping clients and being part of a professional team.Perks &amp; Benefits:&bull;Friendly work environment&bull;Skill-building workshops and career growth path&bull;Recognition and appreciation for your contribution&bull;Flexible working optionsPICK AND DROP SERVICES FOR FEMALES ARE ALSO AVAILABLEJob Type: Full-time &amp; Part -TimePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal / gulistan e jauhar Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulshan-E-Iqbal (Preferred)</li></ul>Work Location: In person

Customer Centre Agents (CSR - 9:00Pm till 3:30Am (Females only )

ACE Marketing (Pvt) Ltd.

Call Center AgentsAre you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Agents to deliver exceptional support to our clients. This is a no-sales, no-target role, focused entirely on providing exceptional service and building relationships.Why Join Us:&bull;No Sales. No Targets. Your focus is client support, not numbers.&bull;Competitive salary and growth opportunities.&bull;Training and development programs to enhance your skills.&bull;Positive, collaborative, and supportive work culture.&bull;Make a real impact by helping clients and being part of a professional team.Requirements:Excellent communication skills in English language.Ability to work at Night Shift.Candidate should have leading capabilities.Punctual and hard worker.Pick &amp; Drop is available for female staff Job Types: Full-time, Part-timeJob Types: Full-time, Part-timePay: Up to Rs35,000.00 per monthWork Location: In person

Customer Support Specialists/ CSR- Male & Female (Outbound)

Call Center AgentsAre you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Agents to deliver exceptional support to our clients. This is a no-sales, no-target role, focused entirely on providing exceptional service and building relationships.Why Join Us:&bull;No Sales. No Targets. Your focus is client support, not numbers.&bull;Competitive salary and growth opportunities.&bull;Training and development programs to enhance your skills.&bull;Positive, collaborative, and supportive work culture.&bull;Make a real impact by helping clients and being part of a professional team.Requirements:Excellent communication skills in English language.Ability to work at Night Shift.Candidate should have leading capabilities.Punctual and hard worker.Pick &amp; Drop is available for female staff Job Types: Full-time, Part-timeJob Types: Full-time, Part-timePay: Up to Rs40,000.00 per monthWork Location: In person

<div>Mercury Business Advisor &ndash; Senior Associate
At EY, we&rsquo;re all in shape to your future with confidence. 
We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 
Join EY and help build a better working world. 
The Opportunity 
The Mercury Business Advisor Senior associate is a member of a high performing and mixed rank Mercury Business Advisor team led by the Markets Finance Lead.
In summary, the Mercury Business Advisor is a finance professional with end-to-end system, process and policy knowledge who provides the right advice as is needed and partners with other functions to address the issues facing the business as we transform how we operate. 
The Mercury Business Advisor plays a key role in advising and supporting our client serving engagement teams to make best use of Mercury and its processes in order to effectively manage their projects with EY&rsquo;s external clients. There are two main components to this role: providing on-demand financial advisory support to engagement teams reaching out through a variety of technological conduits (online chat, email, phone line or by logging a ticket) and impactful proactive outreach to engagement teams that have been identified as needing intervention through financial metrics exception reporting. The role will provide support across all MENA. At the Senior Associate rank, you will play an integral part of the wider Service Line finance team to provide insights into achieving better financial performance.
As a valued member of the Mercury Business Advisor team, you will ensure high standards of financial management and expertise across all client engagements within your portfolio whilst serving as a trusted business advisor. It is a forward thinking, challenging role that helps to deliver profitable growth and offers career development opportunities within EY. Furthermore, you will act as an ambassador, embodying the EY culture and reputation. 
Your key responsibilities 
<ul><li>
You will meet regularly with the regional service line team to conduct oversight by analytics processes to identify and prioritize partners/engagement teams requiring outreaches from the SL Mercury Business Advisor</li><li>
Provide guidance on local policy and leading practices</li><li>
Facilitate training for client serving team on Mercury and effective financial management practices</li><li>
Contribute to continuous improvement by sharing knowledge and providing support to other team members across borders, service lines, and industries and constantly leverage leading practices</li><li>
Coach/Problem solve with more junior Mercury Business Advisors to help develop their skills through job shadowing, advising, and informal training</li><li>
Review open items in ServiceNow (ticketing system), prioritize follow up activities and schedule engagement team meetings for the week.</li><li>
Coach/Problem solve with more junior Mercury Business Advisors to help develop their skills through job shadowing, advising, and informal training</li><li>
At the Senior associate rank, this role is expected to meet regularly with the regional service line team to conduct oversight by analytics processes to identify and prioritize partners/engagement teams requiring outreaches from the SL Mercury Business Advisor Team and manage conversations with that group.</li></ul> 
Support client servers - which includes activities such as: 
<ul><li>
Reviewing pricing plans</li><li>
Advising on service line GDS leverage targets</li><li>
Ensuring engagement teams are properly prepared for client negotiations from a financial perspective</li><li>
Advising on how to select the correct client entity for opportunities</li><li>
Explaining downstream impacts of different user choices required by Mercury</li><li>
Provide instruction and guidance on estimate to complete (ETC) processes and corresponding financial impacts</li><li>
Drive continuous improvement initiatives and proactively seek improvements</li><li>
Ensure that the team provides a good quality service</li><li>
Counselling of staff members to assist them in implementing and maintaining their self-development plan</li></ul> 
Analytic and Decision-Making Responsibilities 
<ul><li>
At this rank, this role requires individuals to use strong analytical skills to determine the partners/engagement teams in need of outreach. In addition, a strong relationship should exist with the regional SL team to understand how to best approach these individuals and the additional circumstances that need to be understood to do so effectively.</li><li>
Make relevant decisions to ensure client servers receive a timely and accurate response such that questions / issues are resolved in a one-stop basis where possible - and where that is not possible, escalated to the appropriate functional expert quickly and effectively.</li><li>
Manage new users lack knowledge / frustration and direct the interaction to the best outcome for the end-user, leveraging strong soft skill abilities and global mindset to adapt personal style where needed</li><li>
When working on client server portfolios, leverage system and finance expertise to prepare the discussion: making judgments regarding the topics to address and their prioritization understanding when to reach out to other functional experts to help prepare for the interaction.</li></ul> 
Skills and attributes for success 
<ul><li>
Inspiring trust and having a firm understanding of business drivers of client performance</li><li>
Critical thinking and problem solving, advising on potential outcomes and exhibiting exceptional technical skills</li><li>
Confident, with a proven ability to challenge at all levels</li><li>
Strong analytical and numeracy skills, with a high degree of accuracy and attention to detail</li><li>
Vigorous time management skills and a proven ability to balance multiple priorities by considering risk, importance and level of urgency</li><li>
Strong ability to learn quickly, be proactive and share knowledge, building networks across the Finance function</li><li>
Experience in translating technical system &quot;jargon&quot; into business relevant terms so that concepts are understandable to client serving teams</li><li>
Excellent written, oral and virtual communication skills with the confidence to deliver presentations, training material and knowledge sharing. Adapting ability to deliver challenging messages and drive communication to a mutual understanding.</li><li>
Demonstrate the ability to become an effective change leader</li><li>
Experience coaching more junior team members through shadowing, answering questions, advice, etc.</li><li>
Thrives in and adapts to a fast changing, growing and high activity environment</li></ul> 
To qualify for the role, you must have 
<ul><li>
Minimum of two years&rsquo; experience in a client driven professional environment in a financial/business capacity</li><li>
Experience working with customers remotely, dealing empathetically with their problems under pressure with a strong work ethic geared towards exemplary customer service</li><li>
Experience of building credibility and trust with senior stakeholders across various regions whilst maintaining resilience</li><li>
Excellent IT skills &ndash; Word, Excel, Outlook, PowerPoint and SharePoint</li></ul> 
Ideally, you&rsquo;ll also have 
<ul><li>
Either have a finance related degree, be studying for an accountancy qualification or experience working for a professional service or consultancy environment</li><li>
Innovative, confident and creative thinker with ability to make quick decisions</li><li>
The ability to think on your feet, use initiative and judgement to make informed decisions</li></ul> 
What we look for 
You will be an experienced Trusted Business Advisor with a passion for providing exceptional client service to your stakeholders whilst maintaining high levels of customer service for internal stakeholders. 
What we offer you 
At EY, we&rsquo;ll develop you with future-focused skills and equip you with world-class experiences. We&rsquo;ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. 
Are you ready to shape your future with confidence? Apply today. 
To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need. 
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. 
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. 
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</div>

Senior Associate - Mercury Business Advisor - Karachi

Explore 1386+ Customer support advisor in Karachi this September. Find roles across top companies and apply now to boost your career.

1386 customer support advisor jobs IN Karachi

Customer Support Coordinator - Karachi

Customer Support officer

Amazon Customer Support Specialist

Customer Centre Agents (CSR - 9:00Pm till 3:30Am (Females only )

Customer Support Specialists/ CSR- Male & Female (Outbound)

Customer Support Specialists/ CSR- Male & Female (Outbound)

Senior Associate - Mercury Business Advisor - Karachi