customer support representative Jobs in Karachi

customer support representative

customer service executive Jobs in Karachi

customer service executive

customer service representative Jobs in Karachi

customer service representative

technical support engineer Jobs in Karachi

technical support engineer

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer support advisor

The Citizens Foundation (TCF)

JOB SUMMARY:A significant portion of TCF&rsquo;s donations is received as zakat to support the education of deserving children across Pakistan. Beyond financial governance, it is essential that zakat reaches families who are eligible under Shariah guidance. TCF&rsquo;s Shariah Advisor has outlined a process to assess zakat eligibility and to obtain explicit authorization from families for TCF to collect and utilize zakat on their behalf. The Zakat Support Officer is responsible for ensuring that this process is implemented consistently and correctly across all TCF schools.JOB RESPONSIBILITIES:Mastery of Zakat Process:<ul><li>Develop a complete understanding of all questions prescribed by the Shariah Advisor, including the intent, manner, and tone in which they must be asked.</li><li>Maintain clarity on common scenarios that arise when interacting with families.</li><li>Maintain a set of FAQs and guidance notes for field teams.</li></ul>Field Observations and Support:<ul><li>Visit schools across the TCF network to observe how the zakat assessment process is executed.</li><li>Identify any gaps or deviations and guide principals and staff on the correct application of the process.</li><li>Ensure on-ground teams are confident and well-prepared to conduct the prescribed interactions with families.</li></ul>Training and Capacity Building:<ul><li>Conduct training sessions for principals and other relevant staff on the zakat eligibility and authorization process.</li><li>Deliver annual refreshers and additional training when required.</li><li>Ensure consistent understanding and application of the zakat process across the organization.</li></ul>Process Improvement and Feedback:<ul><li>Identify shortcomings or areas for improvement in how the process is implemented.</li><li>Provide structured feedback for refinement of guidelines, training, or documentation.</li><li>Work with the Head of Projects &amp; Planning and the Shariah Advisor&rsquo;s office to strengthen the process framework.</li></ul>Stakeholder Engagement and Coordination:<ul><li>Collaborate frequently with teams at the school, area, regional, and zonal levels.</li><li>Coordinate with participants from the finance function on matters connected to zakat implementation.</li><li>Engage with the Shariah Advisor and his staff when clarifications or directional inputs are required.</li><li>Travel across various parts of Pakistan to observe implementation and support school teams.</li></ul>Perform any other tasks assigned to them.REQUIRED SKILLS:The ideal candidate will be a TCF principal, or a TCF teacher with several years of experience, who has completed an Alima course. Additional qualities include:<ul><li>Strong capability in conducting trainings.</li><li>Clear, process-oriented thinking.</li><li>Ability to work effectively across multiple functions.</li><li>A personable, respectful, and coaching-oriented approach to supporting principals and staff.</li><li>Confidence in engaging with diverse stakeholders at different levels of the organization.</li><li>Willingness and ability to travel to schools across Pakistan as needed.</li></ul>EDUCATION:Bachelor&rsquo;s Degree.EXPERIENCE:Ideally with several years of experience, who has completed an Alima course.Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Zakat Support Officer

TrackPad

Job Title: Female Customer Support Care Representative (WhatsApp Account Manager) Location: Onsite &ndash; Karachi (Gulshan-e-Jamal) Employment Type: Full TimeWorking Schedule:<ul><li>Day Shift: 10:00 AM &ndash; 6:00 PM</li></ul>About TrackpadTrackpad Business Services is a growing e-commerce solutions and consultancy company. We provide end-to-end services including Amazon account or Shopify account management, marketplace support, logistics, digital marketing, and business development. Our mission is to help businesses expand globally with smarter tools, professional support, and efficient service structures.About the RoleWe are hiring a dedicated Female Customer Support Care Representative to manage customer interactions through our WhatsApp Business account. During the first 1&ndash;2 months, you will receive complete training .Key Responsibilities<ul><li>Handle and respond to all customer messages via WhatsApp Business</li><li>Provide accurate product information, pricing, and order support</li><li>Follow up with leads to help convert inquiries into sales</li><li>Maintain detailed customer records and ensure timely reporting</li><li>Coordinate with internal teams for issue resolution</li><li>Maintain a positive and professional brand image in all communications</li></ul>Requirements<ul><li>Female candidates only</li><li>6 months to 1 year experience in customer support or online chat handling preferred</li><li>Better written communication skills in Urdu or English</li><li>Tech-savvy, good typing speed, and multitasking ability</li><li>Must be punctual, customer-focused, and solution-oriented</li><li>Familiarity with WhatsApp Business tools will be an advantage</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Salary will be given during the training period as well</li><li>Growth-oriented and professional work environment</li><li>Opportunities to learn and build a long-term career in customer support</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Female Customer Support Care Representative (WhatsApp Account Manager)

Job Title: Female Customer Support Care Representative (WhatsApp Account Manager) Location: Onsite &ndash; Karachi (Gulshan-e-Jamal) Employment Type: Full TimeWorking Schedule:<ul><li>1&ndash;2 Months Training Period (Onsite &ndash; Day Shift: 10:00 AM &ndash; 6:00 PM)</li><li>After Training &ndash; Night Shift (Remote) </li></ul>About TrackpadTrackpad Business Services is a growing e-commerce solutions and consultancy company. We provide end-to-end services including Amazon account or Shopify account management, marketplace support, logistics, digital marketing, and business development. Our mission is to help businesses expand globally with smarter tools, professional support, and efficient service structures.About the RoleWe are hiring a dedicated Female Customer Support Care Representative to manage customer interactions through our WhatsApp Business account. During the first 1&ndash;2 months, you will receive complete training onsite. After successful completion of training, this role will switch to a night-shift schedule.Key Responsibilities<ul><li>Handle and respond to all customer messages via WhatsApp Business</li><li>Provide accurate product information, pricing, and order support</li><li>Follow up with leads to help convert inquiries into sales</li><li>Maintain detailed customer records and ensure timely reporting</li><li>Coordinate with internal teams for issue resolution</li><li>Maintain a positive and professional brand image in all communications</li></ul>Requirements<ul><li>Female candidates only</li><li>6 months to 1 year experience in customer support or online chat handling preferred</li><li>Better written communication skills in Urdu or English</li><li>Tech-savvy, good typing speed, and multitasking ability</li><li>Must be punctual, customer-focused, and solution-oriented</li><li>Must be willing to work night shifts after training</li><li>Familiarity with WhatsApp Business tools will be an advantage</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Salary will be given during the training period as well</li><li>Growth-oriented and professional work environment</li><li>Opportunities to learn and build a long-term career in customer support</li></ul>Job Type: Full-timeWork Location: In person

rexD Private Limited

Job Description:<ul><li>Provide real-time support to customers via chat, ensuring timely and accurate responses.</li><li>Assist customers with product inquiries, order status, account issues, and troubleshooting.</li><li>Maintain a high level of professionalism, empathy, and customer satisfaction during interactions.</li><li>Document customer interactions and update records in CRM systems.</li><li>Escalate complex queries to the appropriate department while ensuring smooth resolution.</li><li>Identify recurring issues and suggest process improvements to enhance customer experience.</li><li>Stay updated with product knowledge, policies, and company updates to assist customers effectively.</li><li>Perform other support-related tasks as assigned by the company.</li></ul>Qualifications:<ul><li>Minimum 2&ndash;3 semesters of a Bachelor&rsquo;s Degree in Marketing, Business, or a related field.</li><li>Previous experience in customer service or a similar support role preferred.</li></ul>Job Specifications:<ul><li>Strong written communication skills with attention to detail.</li><li>Ability to multitask and manage time effectively.</li><li>Customer-oriented mindset with problem-solving ability.</li><li>Familiarity with CRM software and MS Office (Excel in particular) is a plus.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs90,000.00 per monthEducation:<ul><li>Intermediate (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Chat Support Executive

Utopia Fulfillment

Department: eCommerce Back-Office Support Company: Utopia Deals Location: On-site (as applicable) Shift: Morning Employment Type: Full-TimeAbout Utopia DealsUtopia Deals is a fast-growing eCommerce brand dedicated to delivering high-quality products and exceptional customer experiences. We pride ourselves on efficiency, innovation, and outstanding service. We are seeking a detail-oriented and customer-focused Email &amp; Chat Support Representative to join our back-office support operations team.Position OverviewThe Email &amp; Chat Support Representative will handle customer inquiries, order issues, and product questions through email and live chat. This role requires strong written communication skills, attention to detail, and the ability to provide fast, accurate, and friendly customer support. You will collaborate closely with internal teams to resolve customer concerns and ensure seamless post-purchase experiences.Key ResponsibilitiesCustomer Support &amp; Communication<ul><li>Respond promptly to customer inquiries via email and chat with professionalism, empathy, and accuracy.</li><li>Handle order-related concerns such as tracking updates, cancellations, returns, and refunds.</li><li>Provide product information, troubleshooting assistance, and general support.</li><li>Maintain a positive, customer-first tone in all interactions.</li></ul>Back-Office eCommerce Operations<ul><li>Process returns, replacements, and escalation requests in accordance with company policies.</li><li>Coordinate with warehouse, fulfillment, and logistics teams to resolve delivery issues.</li><li>Update customer records, orders, and case notes in CRM and eCommerce systems.</li><li>Monitor and escalate operational challenges like shipment delays or product availability issues.</li></ul>Quality, Compliance &amp; Efficiency<ul><li>Follow standard operating procedures (SOPs) and quality guidelines.</li><li>Meet performance targets including response time, customer satisfaction, and resolution rate.</li><li>Identify recurring issues and provide feedback for process improvements.</li><li>Ensure compliance with company policies, privacy standards, and platform rules (Amazon, Shopify, Walmart, etc., if applicable).</li></ul>Required Qualifications<ul><li>Proven experience in customer support, preferably in eCommerce or online retail.</li><li>Excellent written communication skills with strong grammar and clarity.</li><li>Ability to multitask and manage multiple conversations simultaneously.</li><li>Familiarity with eCommerce platforms (Shopify, Amazon Seller Central, Walmart Seller Center, etc.) is a plus.</li><li>Experience using CRM or helpdesk tools (Zendesk, Gorgias, Freshdesk, HubSpot).</li><li>Strong problem-solving skills and a calm, customer-centric mindset.</li><li>Ability to work independently and as part of a collaborative support team.</li></ul>Preferred Skills<ul><li>Knowledge of order management workflows and fulfillment processes.</li><li>Experience in remote customer support roles.</li><li>Ability to adapt quickly to new tools, systems, and processes.</li><li>Basic Excel or Google Sheets skills for reporting.</li></ul>What We Offer<ul><li>Competitive salary and performance incentives</li><li>Opportunities for career growth in a rapidly expanding company</li><li>Supportive team environment</li><li>Training and development programs</li><li>Flexible work setup (based on company policy)</li></ul>Share your resumes at ahmed.mazhar@utopiadeals.com CC: maham.khalil@utopiadeals.comJob Type: Full-timeWork Location: In person

Customer Support Executive - Email Chat Support

ABS INTERNATIONAL

Karachi (In&#8209;Person) &ndash; Night ShiftJOB OVERVIEW We are hiring a Customer Support Specialist to join our US operations support team. You&rsquo;ll speak with clients, help them with questions, resolve issues, and make sure they feel valued.WHY THIS ROLE IS GREAT<ul><li>Work with real clients &mdash; no cold calling, no sales pitching.</li><li>Clear responsibilities + supportive team environment.</li><li>Earn stable pay with quality bonus potential.</li><li>Night shift options that work with your schedule.</li></ul>WHAT YOU&rsquo;LL DO (RESPONSIBILITIES)<ul><li>Respond to inbound client queries with empathy and accuracy.</li><li>Make &ldquo;happy calls&rdquo; to check in with active clients.</li><li>Log all interactions and updates in Salesforce.</li><li>Provide solutions and escalate only when necessary.</li></ul>PAY &amp; BENEFITS (CLEAR &amp; FAIR)<ul><li>Base Salary: PKR 35,000 &ndash; 45,000 (fixed).</li><li>Quality Bonus: Up to PKR 25,000+ based on customer satisfaction.</li><li>Total potential earnings: PKR 60,000 &ndash; 75,000+.</li><li>Paid training and annual performance increments.</li><li>Attendance allowance.</li></ul>SHIFT OPTIONS:<ul><li>Slot A: 06:00 PM &ndash; 02:00 AM</li><li>Slot B: 10:00 PM &ndash; 06:00 AM</li></ul>WHO WE&rsquo;RE LOOKING FOR<ul><li>Fluent in English with a neutral or American accent.</li><li>Strong communicator who enjoys helping people.</li><li>Fresh candidates welcome &mdash; if you speak great English and want this kind of role, apply.</li><li>Karachi&#8209;based and able to commute to the office.</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Do you speak fluent English with neutral/US accent?</li><li>Are you comfortable with this night shift and daily commute?</li></ul>Work Location: In person

Customer Support Specialist – US Hours (Night Shift) – Karachi

Mevteck

Location: On-site Shift: 8:00 PM &ndash; 2:00 AM 10:00 PM &ndash; 7:00 AM- Females Preferred -Type: Part-time / Full-time Salary: Basic + Commission + Pick and Drop<ul><li>Lives in or near Gulshan e Iqbal</li><li>Freshers are encouraged to apply</li><li>Learn Branding and Marketing</li></ul>About the Role: We&rsquo;re hiring energetic, fresher females for US-based campaigns in Design &amp; Development.Both fresh and experienced candidates are welcome!Requirements:<ul><li>Good English communication skills</li><li>Positive, confident, and professional attitude</li></ul>Apply Now! Send your CV to hr.mevteck@gmail.com or WhatsApp 0300-1339559Job Types: Full-time, Part-timePay: Rs30,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Its on-site position (night shift) please read the timings</li><li>Only Females Freshers or Experienced Candidates</li><li>Lives in Gulshan e Iqbal or a nearby area to have the pick n drop service</li></ul>Work Location: In person

Customer Support Representatives (Freshers Campaign)

Explore 1944+ Customer support advisor in Karachi this December. Find roles across top companies and apply now to boost your career.

1944 customer support advisor jobs IN Karachi

Zakat Support Officer

Female Customer Support Care Representative (WhatsApp Account Manager)

Female Customer Support Care Representative (WhatsApp Account Manager)

Chat Support Executive

Customer Support Executive - Email Chat Support

Customer Support Specialist – US Hours (Night Shift) – Karachi

Customer Support Representatives (Freshers Campaign)