customer service representative Jobs in Karachi

customer service representative

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technical support engineer

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customer support executive

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customer sales representative

customer support advisor

Dengage

<div>
 
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are actively actively seeking talented and experienced Technical Support Advisor for our growing support department.
 
 As a Technical Support Advisor (TSA), you will play a crucial role in welcoming new clients, facilitating seamless setup, and fostering strong client relationships. You will act as a liaison between our company and clients, ensuring that our technical solutions meet their needs and objectives.
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
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 You are the first line of contact for all technical queries
 
 
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 You will provide professional and understandable answers and solutions
 
 
 </li>
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 You will analyze and troubleshoot technical issues related to usability, API calls, imports, exports, campaign creation, among other things.
 
 
 </li>
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 You will take part in the client onboarding process to ensure clients are set up correctly from a technical aspect.
 
 
 </li>
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 You will closely work with the account management team to resolve technical issues facing their clients in a timely manner and recognize where you need to escalate to the level 2 team.
 
 
 
 
 
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 </ul>
 Requirements
 
 
 <ul>
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 Strong interpersonal skills with the ability to work effectively with diverse clients and team members.
 
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 Exceptional problem-solving abilities with a focus on efficiency.
 
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 Effective communication skills, both verbal and written, to engage with stakeholders at all levels.
 
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 Proactive attitude with a commitment to learning and professional growth.
 
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 Ability to prioritize tasks, take ownership, and deliver results in a fast-paced environment.
 
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 Collaborative mindset with the capacity to work independently and within a team.
 
 </li>
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 Working knowledge of SQL, Javascript, Databases, APIs, and HTML.
 
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 Previous experience in technical support or integration roles, preferably in a client-facing capacity.
 
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 Demonstrated history of successful client issue resolution.
 
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 Graduation degree preferred in a relevant field such as Computer Science, or IT.
 
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 Proficiency in English is a must.
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 
 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
 
 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 
 Competitive Benefits:
 
 Enjoy a comprehensive benefits package.
 
 
 
 D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members
 
 
 
 
</div>

Technical Support Advisor- Pakistan

Arwaj Tech

Job Summary: We are seeking a dynamic and motivated Customer Support Officer to join our team. This opportunity is designed to provide hands-on experience in customer service and support, allowing the intern to gain valuable skills and contribute to the success of our organization.Responsibilities:<ul><li>Gain a comprehensive understanding of the company's brand, customer base, product goals, and service aspects.</li><li>Rotate through various divisions of responsibility, providing innovative ideas to enhance business operations.</li><li>Engage with customers or clients, delivering exceptional service and support, and potentially contributing to sales efforts.</li><li>Collaborate with the team to identify opportunities for improving customer service and internal processes.</li><li>Learn and become proficient in using internal software systems.</li><li>Assist in creating and analyzing performance reports to identify areas for improvement.</li><li>Support the Retention program efforts and contribute to Upgrades/SaaS conversion initiatives.</li><li>Assist in coordinating various communication initiatives, both internal and external, to enhance customer engagement.</li></ul>Requirements &amp; Skills:<ul><li>6 Months to 1 year of Experience of Customer support</li><li>Strong communication skills, both verbal and written.</li><li>Ability to work effectively in a team environment and independently.</li><li>Proficiency in Microsoft Office suite, particularly PowerPoint and Excel.</li><li>Proven customer support experience or a track record of exceeding goals is a plus</li></ul>Additional Information: This internship is an excellent opportunity for individuals seeking to gain practical experience in customer support and service. The successful candidate will have the chance to contribute to meaningful projects and develop essential skills that will benefit their professional growth.<ul><li>Job Timings: 9:00 am to 5:30 pm (Monday to Friday) ( Saturday - Alternate)</li><li>Location: PECHS Block 6</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthExperience:<ul><li>Sales or Customer Support: 1 year (Preferred)</li></ul>Work Location: In person

Customer Support Officer

IBEX Global

All we need is good communication skills in English (verbal)Salary:90k to 100kRole DescriptionThis is a full-time on-site role located in Karachi Main shah re faisal. The Customer Service Representative will be responsible for handling customer inquiries, resolving problems, providing information, processing orders, and interacting with customers via various channels such as phone, email, and chat.Customer Service Representatives, Customer Support, and Customer Service skillsCustomer Satisfaction, and Customer Experience skillsExcellent interpersonal and communication skillsAbility to multitask and work in a fast-paced environmentStrong problem-solving and decision-making skillsExperience with CRM software and other customer service tools is a plusRelevant skills and qualifications for this role may include proficiency in multiple languages, prior experience in a customer service role, and knowledge of the industry or product being served.Job Types: Full-time. permanent positionJob Types: Full-time, Contract, FresherContract length: 6 monthsSalary: Rs90,000.00 - Rs115,000.00 per monthApplication Question(s):Can you work in evening and nightsExperience:Customer service: 1 year (Required)Language:Professional English (Required)Location:Karachi (Required)Job Types: Full-time, FresherPay: From Rs100,000.00 per monthApplication Question(s):<ul><li>Can you manage working in evening and night shift?</li><li>Can you speak in English professionally?</li><li>Are you a student?</li><li>Do you have customer service experience?</li></ul>Job Types: Full-time, FresherPay: Rs90,000.00 - Rs115,000.00 per monthApplication Question(s):<ul><li>Can you work in nights with door to door transport facility?</li></ul>Work Location: In person

International Customer Support

Bionic Talent

<div>
 
 About the client:
 
 
 
 Our client is a fast-growing DTC (Direct to Consumer) brand within the dental care space that is revolutionizing how dental products are produced, removing all the traditional barriers and letting customers order directly from our client&rsquo;s labs.
 
 
 Our client is looking to grow with exceptional superstars who are passionate about what they do and have the right attitude.
 
 
 
 About the role:
 
 
 
 We want a detail-oriented independent self-starter who loves helping customers solve their problems throughout their purchase journey with us. You are someone who is willing to invest time in understanding our product, how it works, and why it&rsquo;s so important for our customers to get the right dental care product to ensure healthy teeth. You&rsquo;re also willing to deeply troubleshoot more complex customer concerns as it relates to their dental product. You&rsquo;ll be at the front line in communication and the voice of our brand, helping answer pre-sales and post-sales queries through email, chat, and social media.
 
 
 You&rsquo;ll also be responsible for managing the day-to-day of our ecommerce operations which would include coordinating customer orders, fulfilling and managing shipments through our logistics partners, and maintaining the customer database used by our Lab team.
 
 
 You'll also be multitasking and wearing different hats, including reporting, data-related, and executive assistant-related tasks for the company's two co-founders.
 
 
 We believe the right candidate is extremely detail-oriented and technology-savvy, organized and responsible, empathetic towards our customers, and has excellent written communication and customer care skills (we consider these qualities critical for success in the role). The right candidate will also be able to understand and communicate with cultural nuance.
 
 
 The right candidate has a &ldquo;happy to help&rdquo; attitude with an ability to get things done efficiently and effectively. He or she will have great pride and ownership in their work.
 
 
 Oral and dental care interest and/or experience is a huge plus but not a hard requirement.
 
 
 
 What you&rsquo;ll be doing:
 
 
 
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 <li>
 Helping our customers through our various support channels and guiding them through our product journey (pre and post purchase)
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 Support more complex &ldquo;Tier 2&rdquo; customer service issues involving their custom made dental product by understanding our product deeply and collaborating with team members via Slack
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 Communicate with customers in a conversational style that&rsquo;s friendly and helpful, yet credible, concise, and informative at the same time
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 Managing orders with our ecommerce system on-time and accurately, including processing orders, fulfilling orders and co-ordinating orders with our lab department
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 Update our customer database and maintain real-time accuracy to ensure the lab team has the most current information
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 Support other e-commerce-related efforts (marketing, analytics, reporting, etc)
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 Helping the founders with their executive assistant day-to-day tasks and calendar management
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 Overcommunicate with the team through Slack and ensure all the information is extremely accurate and circulated to all stakeholders
 
 
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 </ul>
 
 Who are we looking for?
 
 
 
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 3+ years of proven experience in customer service roles for ecommerce
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 Extremely detail-oriented and highly organized
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 Highly flexible and adaptable; no job is beneath you
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 Strong multi-tasker and great with moving parts and multiple balls in the air. Doesn&rsquo;t drop the ball and has strong pride and ownership in your work
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 Good critical thinking and problem-solving skills (ability to dive deep into a customer support issue)
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 Notices errors, glitches, and things that may fall through the cracks
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 Excellent writing skills - able to communicate concepts and information clearly and concisely (excellent spelling and grammar are a must)
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 Experience with Airtable, Shopify, Gorgias, and Slack are a plus (or other similar platforms)
 
 
 </li>
 </ul>
 
 Position
 
 : Customer Care Specialist
 
 
 
 Remote Status
 
 : Fully Remote
 
 
 
 Preferred Location
 
 : Pakistan
 
 
 
 Working Hours
 
 : 8 am to 5 pm EST
 
 
 
 Holidays
 
 : 20 PTO days per year (Can be used for US or local holidays, etc. and accumulates over the year.)
 
 
 
 Salary:
 
 PKR 130,000 to PKR 175,000 per month
 
 
 
 Internal Job ID
 
 : BT0047-Karachi
</div>

Customer Support Specialist - BT0047 - Karachi

rexD Private Limited

Job Description:<ul><li>Provide real-time support to customers via chat, ensuring timely and accurate responses.</li><li>Assist customers with product inquiries, order status, account issues, and troubleshooting.</li><li>Maintain a high level of professionalism, empathy, and customer satisfaction during interactions.</li><li>Document customer interactions and update records in CRM systems.</li><li>Escalate complex queries to the appropriate department while ensuring smooth resolution.</li><li>Identify recurring issues and suggest process improvements to enhance customer experience.</li><li>Stay updated with product knowledge, policies, and company updates to assist customers effectively.</li><li>Perform other support-related tasks as assigned by the company.</li></ul>Qualifications:<ul><li>Minimum 2&ndash;3 semesters of a Bachelor&rsquo;s Degree in Marketing, Business, or a related field.</li><li>Previous experience in customer service or a similar support role preferred.</li></ul>Job Specifications:<ul><li>Strong written communication skills with attention to detail.</li><li>Ability to multitask and manage time effectively.</li><li>Customer-oriented mindset with problem-solving ability.</li><li>Familiarity with CRM software and MS Office (Excel in particular) is a plus.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthEducation:<ul><li>Intermediate (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Chat Support Executive

ABS INTERNATIONAL

Location: Karachi (On-site) &mdash; Campuses: Gulistan-e-Johar / Gulshan-e-Iqbal Pay: PKR 40,000&ndash;50,000 base per month + performance incentives (typical total PKR 63,000&ndash;78,000+) Type: Full-time &bull; Night shift &bull; Mon&ndash;Sat &bull; 6:00pm&ndash;2:00am or 10:00pm&ndash;6:00amAbout the role Join a stable 16-year operations team serving US customers. You&rsquo;ll handle inbound calls, solve problems with empathy, and grow fast with paid training, daily coaching, and a clear path to Senior &rarr; Team Lead.What you&rsquo;ll do<ul><li>Answer and resolve inbound customer queries (US focus) with clear, friendly communication.</li><li>Document cases accurately in the CRM and follow SOPs.</li><li>Use de-escalation and active listening to protect CSAT and first-contact resolution.</li><li>Hit daily KPIs (AHT, CSAT, FCR) and participate in coaching/huddles.</li></ul>What you&rsquo;ll need<ul><li>6+ months international voice support (inbound or outbound).</li><li>English B2+ (clear, neutral accent for US callers).</li><li>Comfortable with night shifts and on-site work in Karachi.</li><li>Nice to have: Salesforce/Zendesk/HubSpot; prior US campaign exposure.</li></ul>What you&rsquo;ll get<ul><li>Base PKR 40&ndash;50K + performance incentives (typical total 63&ndash;78K+).</li><li>Paid training, daily live coaching, and 1-month probation.</li><li>Daily cash rewards, punctuality bonus, monthly gadget prizes.</li><li>Fast promotion track with measurable milestones.</li></ul>How to apply (fast) Apply on Indeed (2&ndash;3 quick questions). Attach your CV and add one line: &ldquo;Result: e.g., &lsquo;Raised CSAT from 84%&rarr;92% in 60 days&rsquo; or &lsquo;Handled 80+ calls/day at 95% QA.&rsquo;&rdquo; Shortlisted candidates hear back within 48 hours for a quick phone screen.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Representative (Night Shift) – On-site Karachi

Waada Digital Pvt Ltd

Shaadi.org.pk is looking for a Matchmaking Officer-Nazimabad Branch to manage member profiles, understand client preferences, and facilitate suitable matches. The role requires excellent communication, professionalism, and strong relationship-building skills.Key Responsibilities<ul><li>Manage and update client profiles with accuracy.</li><li>Understand client requirements and suggest compatible matches.</li><li>Conduct follow-ups and maintain positive client relationships.</li><li>Coordinate meetings and maintain detailed records.</li><li>Achieve monthly matchmaking and satisfaction targets.</li></ul>Requirements<ul><li>Education: Bachelor&rsquo;s degree (Business, Marketing, or related field)</li><li>Experience: Minimum 2 years in client relations or customer service</li><li>Age: 24 years or above</li><li>Gender: Open to males and females</li><li>Skills: Communication, organization, and MS Office proficiency</li></ul>Salary &amp; Benefits<ul><li>Rs. 50,000 &ndash; 150,000 (based on experience)</li><li>Food, medical, and conveyance allowance</li><li>Performance-based incentives</li></ul>Work ScheduleMonday to Saturday | 10:00 AM &ndash; 7:00 PM https://shaadi.org.pk/careerJob Type: Full-timePay: Rs50,000.00 - Rs150,000.00 per monthWork Location: In person

Customer Service & Matchmaking Officer (North Nazimabad Branch)

Explore 1806+ Customer support advisor in Karachi this November. Find roles across top companies and apply now to boost your career.