account manager

accounts assistant

admin assistant

administration supervisor Jobs in Karachi

administration supervisor

administrative assistant

customer support advisor

ibex. Pakistan

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
</div>

Chat Support Specialist (E-Commerce)

Mashreq

<div>
 The transformation office is working on establishing Mashreq&rsquo;s Testing Center of Excellence (TCOE). It is a centralized testing framework within an organization that standardizes processes, tools, best practices, and governance. In a global bank like Mashreq, it acts as a quality assurance hub that provides strategy, tools, and resources across technology and business domains spanning retail, digital, corporate, investment banking, and regulatory areas. The purpose of the job is to augment TCOE automation process and artifacts, ensure their implementation on the project under test, creating test KPIs, metrics and dashboards and capturing them across Mashreq projects. The role must be self-directed and comfortable supporting the needs of multiple teams, systems, and products. The right candidate will be excited by the prospect of optimizing or even re-designing our company&rsquo;s automation testing practices, SOPs and architecture to support our next generation of products and Quality initiatives.
 
 
 Key Result Areas
 
 &middot; Define the vision and roadmap for automation testing, performance testing, and test data management aligned with organizational goals. &middot; Drive innovation and continuous improvement across technical QA practices. &middot; Establish automation first mind set &middot; Establish governance frameworks for automation, performance, and data strategies, ensuring compliance with internal policies and industry standards. &middot; Conduct technical audits and reviews to validate implementation quality and adherence across portfolios. &middot; Tech Auditors act as the Technical Lead&rsquo;s eyes, ensuring consistent execution of strategies across delivery teams. &middot; Design and maintain scalable, reusable frameworks for UI, API, performance, and data testing. &middot; Standardize tools and processes across teams to ensure consistency, scalability, and quality. &middot; Evaluate and integrate modern and AI-driven tools into the QA ecosystem. &middot; Ensure seamless integration of automation tools with CI/CD pipelines and test management systems. &middot; Define and track KPIs for automation, performance, and data quality (e.g., coverage, execution time, reliability). &middot; Implement dashboards to monitor effectiveness, identify gaps, and drive improvements. &middot; Leverage analytics and historical data to proactively identify risks and optimization opportunities. &middot; Develop training programs and documentation to upskill QA teams on tools, frameworks, and technical strategies. &middot; Facilitate knowledge-sharing sessions to disseminate best practices and lessons learned. &middot; Mentor QA engineers and promote technical excellence across teams. &middot; Work closely with QA portfolio leads, developers, DevOps, and business stakeholders to
 
 align technical strategies with project goals. &middot; Act as a consultant/advisor to project teams on automation, performance, and data implementation. &middot; Support delivery teams in resolving technical challenges and optimizing testing approaches. &middot; Foster a culture of experimentation and innovation, encouraging the use of emerging technologies such as AI/ML in testing. &middot; Continuously assess and refine strategies, frameworks, and tools to stay ahead of industry trends. &middot; Benchmark internal practices against industry standards to identify improvement opportunities.
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 &middot; Able to Effectively Plan &amp; Organize automation strategy &middot; Strong Interpersonal Communication &middot; Assist others in the completion of their tasks to support the group goals &middot; Build and maintain cooperative work relationships with others
 
 Problem Solving
 
 &middot; Experienced in application designing, architecting, development and deployment of TCOE automation manifesto. Must be efficient in banking domain and know QA best practices. &middot; Strong testing design and implementation skills. Experienced in banking applications automation. &middot; Feasibility Analysis- Analyze the requirements to define scope and evaluate technical feasibility for test automation.
 
 Decision Making Authority &amp; Responsibility
 
 &middot; Work on the right tasks by ensuring they know their top deliverables &middot; Assume personal responsibility for achieving outcomes
 
 Knowledge, Skills and Experience
 
 &middot; Define and evolve the automation roadmap, integrating performance, data, and security testing aligned with CI/CD pipelines. &middot; Architect reusable, scalable frameworks for UI, API, performance, and data testing using tools like Selenium, Playwright, Appium, and Rest Assured &middot; Establish automation governance, ensuring adherence to internal QA policies and regulatory standards. &middot; Evaluate and integrate modern tools into the QA ecosystem, ensuring seamless CI/CD integration and test management system compatibility. &middot; Define KPIs such as automation coverage, defect leakage, execution time, and ROI. Implement dashboards for real-time monitoring. &middot; Languages: Java, Python, JavaScript &middot; Tools: Selenium, Playwright, Appium, JMeter, Jenkins, Git, Azure DevOps &middot; Frameworks: BDD (Cucumber), TestNG, JUnit &middot; API Testing: Postman, SoapUI &middot; Database: SQL, Oracle, MongoDB &middot; Experience embedding automation into CI/CD pipelines and DevSecOps workflows. &middot; Expertise in synthetic data generation, Excel-based input handling, and validation logic. &middot; Build and maintain dashboards for execution history, defect tracking, and scenario-wise success rates. &middot; Lead and mentor automation engineers across pods and geographies. &middot; Collaborate with QA managers, DevOps, business analysts, and product owners. &middot; Drive knowledge-sharing sessions and capability-building initiatives.
 
 &middot; Act as a technical advisor in stakeholder demos and internal audits. &middot; Define and maintain automation strategy and frameworks. &middot; Conduct feasibility studies and tool evaluations. &middot; Oversee script development, dry runs, and batch execution. &middot; Ensure traceability and coverage across test artefacts. &middot; Troubleshoot and resolve technical issues. &middot; Track and report automation metrics and ROI. &middot; Ensure alignment with QA policy and regulatory mandates. &middot; Bachelor&rsquo;s/Master&rsquo;s in Computer Science, Engineering, or related field. &middot; ISTQB or equivalent certification preferred. &middot; Minimum 8&ndash;10 years in QA with 5+ years in automation leadership roles.
</div>

AVP, Technical Lead (Automation) - TCOE.MGN Pak - TECH - Transformation Office.MIT - PAKCOE

Pfizer

<div>
 
 Role Summary
 
 
 
 The Field Medical Advisor is a field-based medical affairs colleague responsible for providing scientific and medical expertise for the designated therapeutic area focusing on the therapeutic area&rsquo;s in-line and late-stage portfolio to maximize the value of Pfizer products to patients and health care professionals through various medical activities and programs.
 
 
 
 Role Responsibilities
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 The communication may include proactive medical communication to provide approved medical contents to stakeholders or reactive medical communications, such as direct unsolicited medical requests from HCPs or any external stakeholders. The medical communication may also include disease-states, clinical and real word data/evidence (RWD/RWE), and pharmaco-economic /HCEI data.
 </li>
 <li>
 Organize medical meetings and activities with KOLs to deliver cutting edge medical information of defined therapeutic area and assigned products
 </li>
 <li>
 Conduct medical educational meetings to introduce new concepts to help HCPs to improve patients&rsquo; outcome and advance their research capability
 </li>
 <li>
 Keeps abreast of medical and scientific developments in the designated therapeutic area by continuously reviewing literature in the field
 </li>
 <li>
 Serves as a conduit and resource for external stakeholders&rsquo; insights pertaining to disease areas and Pfizer assets
 </li>
 <li>
 Key Stakeholder mapping and engagement plan
 </li>
 <li>
 Establishes scientific relationships with medical associations of the defined therapeutic area
 </li>
 <li>
 Develops a KOL database and conduct regular medical to medical communication
 </li>
 <li>
 Supports the speaker development initiatives
 </li>
 <li>
 Implement avenues to gain medical insights such as advisory Boards
 </li>
 <li>
 Provide timely feedback of customer insight to HO based medical colleagues
 </li>
 <li>
 Provide insight into unmet medical needs, including gaps in current therapies, the value proposition of Pfizer products, medical differentiation
 </li>
 <li>
 Contribute to the medical planning for brand/asset team projects and activities, and work with medical leadership to develop and implement the medical strategies through the insights gained in the field
 </li>
 <li>
 Implement medical programs and activities in compliance to the relevant SOPs, local guidelines and country laws/regulations
 </li>
 <li>
 Communicates medical information in compliance with relevant SOPs, local guidelines and country laws and regulations
 </li>
 <li>
 Ensure timely SOP learning and compliance to P2L requirement
 </li>
 <li>
 Training of Commercial Teams on disease and Disease, Clinical Trials and products
 </li>
 </ul>
 <li>
 QUALIFICATIONS
 </li>
 <ul>
 <li>
 Bachelor&rsquo;s / Master&rsquo;s degree preferred in medicine, or any other relevant healthcare background (e.g. medicine, pharmacist, M.Phil) with solid knowledge of the industry. MBBS Preferred
 </li>
 <li>
 Prior medical / work experience mandatory
 </li>
 </ul>
 <li>
 ORGANIZATIONAL RELATIONSHIPS
 </li>
 <ul>
 <li>
 Internal relevant colleagues: Health solution partners, patient experience partners, Medical, Marketing, Strategic Health Partner, Market access, Health Representative and Health Representative Manager
 </li>
 <li>
 External stakeholders: HCPs, medical associations, key opinion leaders.
 
 </li>
 </ul>
 </ul>
 
 Work Location Assignment
 
 : Lahore and / or Islamabad (travel required as needed)
 
 
 Work Location Assignment: Hybrid
 
 
 Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
 
 
 To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
 
 
 Medical
</div>

Field Medical Advisor- Lahore / Islamabad

TGT Nexus Pvt Ltd

Job SummaryWe are looking for a motivated and professional International Sales &amp; Support Executive to handle international clients during the night shift. The role involves managing customer inquiries, generating sales opportunities, and providing high-quality support to ensure customer satisfaction and business growth.Key Responsibilities<ul><li>Handle inbound and outbound communication with international clients</li><li>Provide customer support via chat, email, and calls in a professional manner</li><li>Identify sales opportunities and convert leads into successful deals</li><li>Maintain accurate records of customer interactions and sales activities</li><li>Resolve customer queries efficiently and ensure timely follow-ups</li><li>Achieve assigned sales and performance targets</li><li>Coordinate with internal teams for smooth order processing and support</li><li>Maintain a high level of professionalism and customer satisfaction at all times</li></ul>Requirements<ul><li>Strong communication skills in English (spoken and written)</li><li>Prior experience in international sales or customer support will be preferred</li><li>Ability to work night shifts on a consistent basis</li><li>Good interpersonal and negotiation skills</li><li>Basic computer and CRM handling skills</li><li>Fresh candidates with strong communication skills are also encouraged to apply</li></ul>Pay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

International Sales & Support Executive – Night Shift - Pick and drop

Esire Inc

The role is responsible for handling customer support across multiple domains through live chat and email during the night shift. The position requires timely responses, quality customer communication, and maintaining service standards aligned with CSAT goals. The role also includes managing Flexi and return-related processes accurately, reviewing customer concerns to identify repeated issues, and supporting improvements in internal processes and website experience.Key Responsibilities:● Handle live chat support for multiple domains while ensuring quick and effective customer responses.● Maintain an average chat handling time of approximately 5 minutes without compromising service quality.● Review chatbot conversations to identify incorrect, incomplete, or unresolved responses and create follow-up tickets where required.● Assist the on-shift Customer Support representative during high chat volume or peak workload periods.● Manage email support for assigned domains, ensuring replies are accurate, professional, timely, and aligned with CSAT expectations.● Achieve daily productivity targets, including an expected average of 80&ndash;100 resolved emails and 20+ live chats per shift.● Coordinate with the morning support team during increased email volume or pending workload, as instructed by the Manager.● Process Flexi, return, and related customer requests accurately while ensuring a smooth and hassle-free customer experience.● Provide additional operational support during peak seasons according to domain and business requirements.● Identify recurring customer complaints, service gaps, or website-related issues and share practical suggestions for improvement.Work Location &amp; Shift Structure:Selected candidates will undergo an initial 2-month in-house training program during the day shift. After successful completion of the training period, the role will move to a remote night-shift arrangement, based on performance, business needs, and domain requirements. Shift timings may remain flexible depending on operational requirements.Application Question(s):<ul><li>What's your current salary? </li><li>What's your notice period? </li></ul>Work Location: In person

Chat & Email Support Executive - Night Shift

Beautenic Skincare Company

Main Focus:The Customer Support Officer will manage end-to-end customer communication and post-order coordination, ensuring smooth handling of inquiries, fulfilled orders, and courier/shipping coordination. The role is essential in delivering a seamless post-purchase experience and maintaining strong customer satisfaction.Key Performance Indicators (KPIs):<ul><li>Average response time on WhatsApp / Instagram / Email</li><li>Customer satisfaction score (reviews &amp; feedback)</li><li>Accuracy in handling fulfilled orders and dispatch updates</li><li>Timely processing of shipper advices and courier coordination</li><li>Resolution time for complaints, returns, and exchange requests</li><li>Reduction in pending or unresolved customer tickets</li><li>Repeat customer support engagement rate</li></ul>Key Responsibilities:<ul><li>Manage daily customer inquiries across WhatsApp, Instagram, and email</li><li>Provide real-time updates on order status including fulfilled orders, dispatched shipments, and delivery timelines</li><li>Prepare and manage shipper advices (dispatch notes) and coordinate with courier partners</li><li>Track shipments and proactively update customers on delays or delivery issues</li><li>Handle complaints, returns, and exchange requests professionally and efficiently</li><li>Ensure accurate communication of product details, policies, and order information</li><li>Maintain customer interaction logs and order tracking records</li><li>Coordinate with internal teams (warehouse, ecommerce, operations) for order fulfillment issues</li><li>Escalate complex cases to management when required</li><li>Maintain a consistent, polite, and brand-aligned communication tone</li></ul>Education:<ul><li>Minimum Bachelor&rsquo;s degree (any discipline)</li></ul>Experience:<ul><li>0&ndash;1 year experience in call center, customer support, or ecommerce support role</li></ul>Salary:<ul><li>PKR 35,000 per month</li></ul>Location:<ul><li>DHA, Karachi</li></ul>Pay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Support Coordinator

Closet On Rent

We are looking for a Customer Support Representative to handle customer complaints, ensure service quality, follow up with potential clients, and provide excellent customer support.Key Responsibilities:Resolve customer complaints related to lending.Ensure all calls are answered on time.Clear all WhatsApp chats daily before 8:00 PM.Provide daily feedback on online dealings and service quality.Follow up with potential clients and leads.Maintain customer records and check registration details in the system.Requirements:Good communication skills.Customer handling experience preferred.Ability to work under targetsJob Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Lending Coordinator/Lending CSR

Explore 242+ Customer support advisor in Karachi this June. Find roles across top companies and apply now to boost your career.