customer service associate – no sales, positive team

accounts executive

accounts intern

hr & admin executive

assistant sales manager

customer service associate – no sales, positive team Jobs in Karachi

customer support advisor

Buraqstore(Women's Clothing Brand)

We are urgently hiring for a proactive and customer-focused Customer Support Assistant to join our team(Remote Job). The ideal candidate will be responsible for handling customer calls, confirming orders, tracking shipments, coordinating with courier partners, and performing accurate data entry. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Key Responsibilities<ul><li>Attend inbound and outbound customer calls in a professional and courteous manner</li><li>Confirm customer orders and ensure all details are accurate</li><li>Check shipment tracking status and provide timely updates to customers</li><li>Coordinate with courier partners to ensure on-time delivery</li><li>Resolve customer inquiries and complaints efficiently</li><li>Maintain accurate records of customer interactions and transactions</li><li>Perform data entry tasks with high accuracy and attention to detail</li><li>Follow up with customers to ensure satisfaction and issue resolution</li></ul>Required Skills &amp; Qualifications<ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree preferred)</li><li>Strong verbal and written communication skills</li><li>Good problem-solving and coordination abilities</li><li>Basic computer proficiency (MS Office, email, CRM systems)</li><li>Ability to multitask and manage time effectively</li><li>Attention to detail and accuracy in data entry</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs31,000.00 per monthWork Location: Remote

Customer Support Assistant

At-Desk PVT LTD

Job description:<ul><li>Perform tasks to support the customer services department in the UK.</li><li>Managing inbound and outbound calls.</li><li>Following various communication scripts when speaking to a caller.</li><li>Customer engagement through voice, chat and other corresponding platforms.</li><li>Identifying customer needs, answering questions and providing solutions/alternatives.</li><li>Keeping records of all conversations organized</li><li>Improving performance and hit goals.</li><li>Managing customer accounts</li><li>Performing data entry tasks as necessary.</li></ul>Skills Requirement:<ul><li>International Call Center Background is mandatory.</li><li>Communication Skills(Speaking English Frequently and Confidently, Good listening skills)</li><li>Multitasking Ability</li><li>Excellent command of computer and internet.</li></ul>Monday to Friday, Alternate Saturdays. 2:00PM - 11:00PMLocation: BahadurabadJob Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Representative (UK Based)

rexD Private Limited

Job Description:<ul><li>Provide real-time support to customers via chat, ensuring timely and accurate responses.</li><li>Assist customers with product inquiries, order status, account issues, and troubleshooting.</li><li>Maintain a high level of professionalism, empathy, and customer satisfaction during interactions.</li><li>Document customer interactions and update records in CRM systems.</li><li>Escalate complex queries to the appropriate department while ensuring smooth resolution.</li><li>Identify recurring issues and suggest process improvements to enhance customer experience.</li><li>Stay updated with product knowledge, policies, and company updates to assist customers effectively.</li><li>Perform other support-related tasks as assigned by the company.</li></ul>Qualifications:<ul><li>Minimum 2&ndash;3 semesters of a Bachelor&rsquo;s Degree in Marketing, Business, or a related field.</li><li>Previous experience in customer service or a similar support role preferred.</li></ul>Job Specifications:<ul><li>Strong written communication skills with attention to detail.</li><li>Ability to multitask and manage time effectively.</li><li>Customer-oriented mindset with problem-solving ability.</li><li>Familiarity with CRM software and MS Office (Excel in particular) is a plus.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs90,000.00 per monthEducation:<ul><li>Intermediate (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Chat Support Executive

Supply Chain Services

Responsible for preparing, verifying, and issuing invoices accurately and on time, while assisting with accruals in the system. This role ensures smooth coordination and communication between operations, finance, and customer service teams.Key ResponsibilitiesProvide administrative and operational support for daily shipments, ensuring accurate data entry and smooth coordination across departments.<ul><li>Open and manage shipment files in the system.</li><li>Input data accurately and maintain up-to-date records.</li><li>Support operations with documentation, filing, and follow-ups.</li><li>Assist in coordinating with internal teams and customers when required.</li><li>Help prepare basic reports and operational summaries.</li></ul>Requirements<ul><li>Strong attention to detail and accuracy in data handling.</li><li>Proficiency in MS Excel and familiarity with basic accounting or ERP systems.</li><li>Excellent communication and coordination skills.</li><li>Previous experience in billing, accounts, or logistics operations preferred.</li></ul>Working Hours<ul><li>UK Shift</li><li>Winter: 01:30 PM &ndash; 10:30 PM</li><li>Summer: 12:30 PM &ndash; 09:30 PM</li></ul>(Timings may change as per requirement)Holiday CalendarWe follow the UK holiday calendar only. Pakistani federal holidays are not observed.Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Are you a resident of Bahria Town karachi ? if yes then please mention home address</li><li>Do you have any experience in Data Entry/Administration?</li><li>What are your salary expectations and your joining date</li></ul>Work Location: In person

Back Office/ Customs support officer-Bahria Town Karachi

Pakpace

An E-commerce Customer Support Associate is responsible for assisting online customers by resolving inquiries, processing orders, handling returns/exchanges, and ensuring a smooth and positive shopping experience. This role involves communication through email, chat, phone, and social media, depending on the company&rsquo;s channels.Key Responsibilities<ul><li>&middot; Respond to customer inquiries regarding products, orders, payments, shipping, and returns.</li><li>&middot; Assist customers via email, live chat, phone, or social media platforms.</li><li>&middot; Process and track orders, refunds, replacements, and cancellations.</li><li>&middot; Coordinate with logistics, warehouse, and operations teams to resolve delivery issues.</li><li>&middot; Manage customer complaints professionally and provide effective solutions.</li><li>&middot; Update customer information and maintain accurate records using CRM or e-commerce platforms.</li><li>&middot; Help customers navigate the website and troubleshoot account or payment issues.</li><li>&middot; Monitor and escalate system or product issues to relevant departments.</li><li>&middot; Ensure high levels of customer satisfaction by providing timely and empathetic support.</li><li>&middot; Understand company products and promotions to guide customers effectively.</li><li>Skills &amp; Qualifications</li><li>&middot; Strong communication skills (written and verbal).</li><li>&middot; Customer-focused mindset with patience and problem-solving ability.</li><li>&middot; Familiarity with e-commerce platforms (Shopify, Amazon Seller Central, WooCommerce, etc.) is a plus.</li><li>&middot; Basic understanding of order processing, shipping, and return policies.</li><li>&middot; Ability to multitask and work in a fast-paced environment.</li></ul>Key Competencies<ul><li>&middot; Empathy and active listening</li><li>&middot; Conflict resolution</li><li>&middot; Time management</li><li>&middot; Attention to detail</li><li>&middot; Team collaboration</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

Customer Support ( E- Commerce )

Techsol IT

Job Title: International Sales Agent (Evening/Night Shift) Location: Shahra - e - Faisal No. of Positions: 20Shift Timings: 12:00 AM Onwards (Night Shift)Salary: Base Pay: 75,000 PKR + Commission on Sales (Average take home is 90K - 100K)Key Responsibilities:<ul><li>Make outbound cold calls to prospective clients across international markets.</li><li>Present a persuasive introduction to spark interest in our IT services.</li><li>Assess and qualify leads to ensure they fit company standards before handing them over.</li></ul>Requirements:<ul><li>Excellent command of English with a neutral or near-native accent.</li><li>At least 6 months of experience in cold calling within sales or lead generation.</li><li>Strong communication, influence, and interpersonal skills.</li><li>Reliable and punctual with strict commitment to the 6 PM shift start time.</li><li>High level of professionalism, respect, and ability to collaborate effectively within a team.</li><li>Target-driven mindset with a focus on continuous improvement.</li><li>Quick thinker with the ability to adapt, stay resilient, and handle rejection.</li><li>Familiarity with CRM systems is an advantage.</li></ul>Both Male/Female are encouraged to apply.Job Type: Full-timePay: Rs75,000.00 - Rs90,000.00 per monthWork Location: In person

Customer Support Executive (CSR)

Zepto Systems Limited

Job SummaryWe are seeking a results-driven Key Account Manager with 3+ years of experience in account management and sales, preferably within the Cyber Security domain. The role is responsible for managing and expanding high-value customer accounts by building trusted relationships, driving renewals and revenue growth, and delivering an exceptional customer experience. The ideal candidate will act as a strategic advisor to clients while owning the full commercial and account lifecycle.Key ResponsibilitiesAccount Management &amp; Customer Success<ul><li>Manage and grow assigned key customer accounts with significant revenue impact.</li><li>Build strong, long-term relationships with senior stakeholders and C-level executives.</li><li>Act as the single point of contact for customers and internal teams.</li><li>Understand client business, operational, and security needs to position appropriate solutions.</li><li>Proactively identify risks, opportunities, and areas for account expansion.</li><li>Ensure customer satisfaction, retention, and contractual compliance.</li><li>Handle escalations, complaints, and complex customer requests professionally.</li></ul>Sales &amp; Business Growth<ul><li>Drive renewals, upselling, and cross-selling across assigned accounts.</li><li>Own the full sales cycle from opportunity identification to deal closure.</li><li>Develop and execute account plans aligned with revenue and growth targets.</li><li>Maintain accurate pipelines, forecasts, and CRM updates.</li><li>Lead commercial negotiations, pricing discussions, and contract renewals.</li><li>Support RFP responses, proposals, and commercial documentation.</li><li>Coordinate with Finance to ensure timely invoicing and collections.</li></ul>Reporting &amp; Market Intelligence<ul><li>Track and report account performance, KPIs, and revenue forecasts.</li><li>Monitor market trends, competitor activity, and customer insights.</li><li>Identify new opportunities within existing clients and strategic accounts.</li><li>Represent the organization at relevant industry events and forums.</li></ul>Required Experience &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Sales, or related field (Master&rsquo;s preferred).</li><li>3+ years of proven experience as a Key Account Manager / Account Manager, preferably in Cyber Security.</li><li>Demonstrated success managing enterprise accounts and achieving sales targets.</li><li>Experience managing accounts with USD 2&ndash;5 million+ cumulative revenue.</li><li>Experience selling to Financial Services or Telecom sectors.</li><li>Strong experience with CRM systems and Microsoft Office (Excel &amp; PowerPoint).</li><li>Ability to work with structured procurement and decision-making processes.</li></ul>Skills &amp; Competencies<ul><li>Strong negotiation and stakeholder management skills.</li><li>Excellent written and verbal communication in English.</li><li>Customer-centric mindset with strong ownership and accountability.</li><li>Ability to manage multiple accounts and deals simultaneously.</li><li>Analytical, goal-oriented, and problem-solving focused.</li><li>High integrity, professionalism, and transparency.</li></ul>What We Offer<ul><li>Health Insurance (IPD &amp; OPD)</li><li>Sales Commission as per company policy</li><li>Certification reimbursement up to USD 1,000 annually</li><li>Annual leaves and benefits as per company policy</li><li>Career growth in a fast-growing Cyber Security environment</li></ul>Job Type: Full-timePay: Rs250,000.00 - Rs350,000.00 per monthWork Location: In person

Key Account Manager – Cyber Security (sales)

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