customer success specialist Jobs in Karachi

customer success specialist

customer support representative Jobs in Karachi

customer support representative

account manager

chat support agent

chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

customer support advisor

Tribe-d

Sales Executive / Chat Support AgentDigit-it is looking for a motivated and enthusiastic Sales Executive / Chat Support Agent to join our team.Position: Sales Executive / Chat Support Agent Experience: Freshers to 6 Months Experience Shift Timing: 6:00 PM to 2:00 AM (Night Shift) Location: Gulshan-e-Iqbal, KarachiRequirements:<ul><li>Good communication skills in English (written &amp; verbal)</li><li>Basic knowledge of sales and customer handling</li><li>Ability to manage sales through social media platforms</li><li>Willingness to learn and achieve targets</li><li>Freshers are encouraged to apply</li></ul>Salary: Starting from PKR 25,000 (based on experience and skills)Job Responsibilities:<ul><li>Handle customer queries through chat support</li><li>Generate leads and convert them into sales</li><li>Communicate with potential customers via social media platforms</li><li>Maintain good customer relationships</li></ul>Apply Now: Send your CV and join our growing team!Pay: Rs20,000.00 - Rs25,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Chat Support Agent

ibex

<div>
 
 
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
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 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
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 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
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 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
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 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
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 Minimum Intermediate or above
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 Proficiency in verbal communication skills in English is essential
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 Advanced proficiency in MS Excel
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 6 months of proven experience in a customer-facing role is required
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 </ul>
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Chat Support Specialist (E-Commerce)

Ezmodex marketing Solutions

Job Title: Chat Support Specialist Company: Ezmodex Marketing SolutionsJob Description:<ul><li>Respond to customer inquiries through chat in a professional and timely manner.</li><li>Assist customers with product and service information.</li><li>Follow up with potential clients and generate leads.</li><li>Maintain accurate chat records and ensure customer satisfaction.</li><li>Coordinate with the sales team when required.</li></ul>Requirements:<ul><li>Intermediate or higher qualification (Intermediate candidates are encouraged to apply).</li><li>Good written communication and typing skills.</li><li>Relevant experience is preferred but not mandatory.</li></ul>Compensation:<ul><li>Fresh Candidates: Commission-based with fuel allowance (no fixed salary).</li><li>Experienced Candidates: Attractive salary package plus commission and fuel allowance, based on relevant experience and performance.</li></ul>Job type part time Location: House no B-181 Gulshan e iqbal block 2 Karachi , Sindh, Pakistancontact :03280231177Work Location: In person

Chat support Specialist

ibex. Pakistan

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
</div>

Pfizer

<div>
 
 Role Summary
 
 
 
 The Field Medical Advisor is a field-based medical affairs colleague responsible for providing scientific and medical expertise for the designated therapeutic area focusing on the therapeutic area&rsquo;s in-line and late-stage portfolio to maximize the value of Pfizer products to patients and health care professionals through various medical activities and programs.
 
 
 
 Role Responsibilities
 
 
 
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 </li>
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 The communication may include proactive medical communication to provide approved medical contents to stakeholders or reactive medical communications, such as direct unsolicited medical requests from HCPs or any external stakeholders. The medical communication may also include disease-states, clinical and real word data/evidence (RWD/RWE), and pharmaco-economic /HCEI data.
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 Organize medical meetings and activities with KOLs to deliver cutting edge medical information of defined therapeutic area and assigned products
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 Conduct medical educational meetings to introduce new concepts to help HCPs to improve patients&rsquo; outcome and advance their research capability
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 Keeps abreast of medical and scientific developments in the designated therapeutic area by continuously reviewing literature in the field
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 Serves as a conduit and resource for external stakeholders&rsquo; insights pertaining to disease areas and Pfizer assets
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 Key Stakeholder mapping and engagement plan
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 Establishes scientific relationships with medical associations of the defined therapeutic area
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 Develops a KOL database and conduct regular medical to medical communication
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 Supports the speaker development initiatives
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 Implement avenues to gain medical insights such as advisory Boards
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 Provide timely feedback of customer insight to HO based medical colleagues
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 Provide insight into unmet medical needs, including gaps in current therapies, the value proposition of Pfizer products, medical differentiation
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 Contribute to the medical planning for brand/asset team projects and activities, and work with medical leadership to develop and implement the medical strategies through the insights gained in the field
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 Implement medical programs and activities in compliance to the relevant SOPs, local guidelines and country laws/regulations
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 Communicates medical information in compliance with relevant SOPs, local guidelines and country laws and regulations
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 Ensure timely SOP learning and compliance to P2L requirement
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 Training of Commercial Teams on disease and Disease, Clinical Trials and products
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 </ul>
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 QUALIFICATIONS
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 <ul>
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 Bachelor&rsquo;s / Master&rsquo;s degree preferred in medicine, or any other relevant healthcare background (e.g. medicine, pharmacist, M.Phil) with solid knowledge of the industry. MBBS Preferred
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 Prior medical / work experience mandatory
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 </ul>
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 ORGANIZATIONAL RELATIONSHIPS
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 Internal relevant colleagues: Health solution partners, patient experience partners, Medical, Marketing, Strategic Health Partner, Market access, Health Representative and Health Representative Manager
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 External stakeholders: HCPs, medical associations, key opinion leaders.
 
 </li>
 </ul>
 </ul>
 
 Work Location Assignment
 
 : Lahore and / or Islamabad (travel required as needed)
 
 
 Work Location Assignment: Hybrid
 
 
 Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
 
 
 To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
 
 
 Medical
</div>

Medical Manager- Lahore / Islamabad

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
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 The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi 5 working days, from Monday to Friday, with weekends off
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 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
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 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
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 </ul>
 
 Perks Of Being An Ibexian
 
 
 
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 Medical Insurance &amp; OPD
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 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
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 Conveyance facility
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 Loan facility
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 Employee Appreciation programs
 
 
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 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
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 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
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 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
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 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
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 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
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 Excellent written and verbal communication skills in English is also a must
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 Candidates must possess a clear American accent to easily explain and help the customer base in US
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 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
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 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
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 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
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 Experience using CRM systems is a bonus
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 Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
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 </ul>
</div>

Customer Success Specialist

Omfort Pvt.Ltd

Customer Support &amp; Operations Coordinator (International )Location: Karachi Pakistan &mdash; Office BasedExperience: 2-3 YearsEmployment Type: Full TimeAbout AerothoticAerothotic (www.aerothotic.com) is a women's comfort footwear brand with APMA certified sandals, flip flops, clogs, and slippers built for all-day comfort. We are growing fast across both e-commerce and wholesale channels.We are looking for a Customer Support &amp; Operations Coordinator to join our Pakistan-based team. This is a hands-on role for someone who communicates confidently in English, takes ownership of problems, and thrives in a fast-moving environment where no two days look the same. You will be the first point of contact for our customers, a key support for our wholesale operations team, and the person who makes sure all queiries get resolved.Role OverviewWe are looking for a resourceful, well-spoken coordinator who thrives in a dynamic environment. This role sits at the intersection of customer support, wholesale operations, and general business coordination. The right person for this role does not clock out mentally when their primary task is quiet &mdash; they look for what needs to be done next and do it.ResponsibilitiesCustomer Support<ul><li>Handle inbound customer queries via email, phone, and chat</li><li>Manage and resolve customer support tickets on shopify and third party retail platforms including Belk, QVC, Target, Walmart, and others</li><li>Maintain response time standards and ensure customer satisfaction</li><li>Escalate issues appropriately and follow through to resolution</li><li>Proactively call customers who have added items to cart but did not complete their purchase to check in, answer questions, and help convert</li></ul>Wholesale Operations Support<ul><li>Email wholesale customers regarding outstanding payments and order follow-ups</li><li>Support the sales team by identifying and generating leads when capacity allows</li></ul>Shipment &amp; Operations Support<ul><li>Assist in resolving shipment issues, delays, and carrier queries as they arise</li><li>Coordinate with internal teams to ensure order and delivery issues are addressed promptly</li><li>Follow up on open issues until fully resolved &mdash; not just acknowledged</li></ul>The Right FitYou are someone who takes ownership. When a shipment issue comes up, you help figure it out. When the sales team needs support, you step in. When something falls through the cracks, you catch it. You understand that in a growing business priorities shift and you adapt without friction.If you are looking for a strictly defined role where you only handle what is in your job description, this is not the right position for you.Requirements<ul><li>Excellent spoken and written English &mdash; non-negotiable</li><li>Proficient in Microsoft Excel</li><li>2-3 years of experience in customer support, operations, or a related role</li><li>Experience with e-commerce or retail platforms is a strong plus</li><li>Confident communicator on the phone and over email</li><li>Highly organized, self-motivated, and able to manage multiple responsibilities simultaneously</li><li>Experience supporting US based customers or companies is a must</li></ul>Pay: Rs70,000.00 - Rs75,000.00 per monthWork Location: In personPay: Rs70,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Support & Operations Coordinator (International )

Explore 216+ Customer support advisor in Karachi this August. Find roles across top companies and apply now to boost your career.

216 customer support advisor jobs In Karachi

Chat Support Agent

Chat Support Specialist (E-Commerce)

Chat support Specialist

Chat Support Specialist (E-Commerce)

Medical Manager- Lahore / Islamabad

Customer Success Specialist

Customer Support & Operations Coordinator (International )