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customer service representative Jobs in Dubai

customer service representative

executive assistant

customer support assistant

<div>
 <p>
  Viu MENA is looking for a
  <strong>
   Customer Support Executive
  </strong>
  to join our team!
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you have experience in the
  <strong>
   streaming industry
  </strong>
  , know your way around
  <strong>
   Zendesk
  </strong>
  and social media management tools &mdash;
  <strong>
   experience with Braze CRM is a strong plus
  </strong>
  &mdash; we&rsquo;d love to hear from you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re looking for someone with a
  <strong>
   positive, energetic attitude
  </strong>
  and a passion for delivering great customer experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Role
  </strong>
 </p>
 <ul>
  <li>
   Customer Support: Respond to customer queries promptly and engage with them using social media channels; collaborate across departments and technical team to address customers issues and complaints
  </li>
  <li>
   Social Media Monitoring: Monitor customer complaints on social media and provide assistance as needed
  </li>
  <li>
   Feedback Sharing: Share relevant customer feedback to contribute to the improvement of our offerings
  </li>
  <li>
   Multi-channel Management: Manage customer conversations across social media and all support channels.5. 6. 7. 8. Ensure Seamless Customer Experience: Drive a positive and seamless customer experience to enhance brand sentiment
  </li>
  <li>
   Product Knowledge Mastery: Develop an in-depth understanding of our offerings to provide informative support and personalized recommendations to customers
  </li>
  <li>
   Collaborative Improvement: Collaborate with customer-success and product teams to contribute to ongoing initiatives aimed at enhancing services and customer satisfaction
  </li>
  <li>
   Record Management: Maintain accurate records of customer interactions, documenting steps taken to efficiently resolve issues
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   To Succeed in this Role
  </strong>
 </p>
 <ul>
  <li>
   BSc in Business management, IT, or relevant diploma from a reputable university.
  </li>
  <li>
   2-5 years&rsquo; experience in customers-facing roles with a proven track record of delighting customers and exceeding their expectations in a similar customer service/care role. Familiarity with digital native industry is considered a plus.
  </li>
  <li>
   Excellent writing and editing skills in Arabic and English.
  </li>
  <li>
   Experience using customer service software and remote support tools.
  </li>
  <li>
   Excellent communication and problem-solving skills.
  </li>
  <li>
   Strong multi-tasking abilities.
  </li>
  <li>
   Proficiency in using social media channels as a customer support channel; deep knowledge of social media trends, hashtags.
  </li>
  <li>
   Collaborate efficiently with cross-functional teams, particularly the Marketing team.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Support Executive

Loom Collection

<p><b>Admin &amp; Customer Support Executive</b></p><p><b>Job description</b></p><p>We&rsquo;re Hiring: <b>Admin &amp; Customer Support Executive</b> &ndash; Join Loom Collection&rsquo;s Creative Team!</p><p>Are you an organized, people-oriented professional ready for your next challenge with a fast-growing, design-led interiors brand? Loom Collection is looking for an Admin &amp; Customer Support Executive to join our dynamic Dubai-based team!</p><p><b>Why Work With Us?</b></p><p>&#10024; Join a friendly, creative, and supportive work culture</p><p>&#10024; Gain hands-on experience across administration and client communication</p><p>&#10024; Build your career with a rapidly expanding company</p><p>&#10024; Work in a stylish, energetic studio environment</p><p><b>Your Responsibilities Will Include:</b></p><ul><li>Acting as the first point of contact for customer inquiries via phone, email, and other platforms</li><li>Providing clear and accurate product information to clients</li><li>Preparing accurate quotes and order information</li><li>Coordinating with sales, warehouse, and logistics teams to ensure a smooth customer journey</li><li>Handling day-to-day administrative tasks to support team operations</li><li>Occasionally assisting with studio photoshoots and events</li></ul><p><b>What We&rsquo;re Looking For:</b></p><ul><li>Good written and verbal communication skills</li><li>A warm, professional, and approachable personality</li><li>Excellent organizational and multitasking abilities</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree</li><li>At least 1 year of experience in administration or customer service</li></ul><p><b>Position Details:</b></p><ul><li>Location: Dubai, UAE</li><li>Schedule: Full-time | 6 days per week</li><li>Start Date: Immediate start preferred</li></ul><p><b>How to Apply:</b></p><p>If you&rsquo;re ready for a role where no two days are the same &mdash; and want to grow alongside a supportive, creative team &mdash; we&rsquo;d love to hear from you!</p><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED3,500.00 per month</p><p>Application Question(s):</p><ul><li>Are you an immediate joiner?</li></ul>

Admin & Customer Support Executive

The Cigna Group

<div><p><b>Loyalty Team Account Handler &ndash; Admin Support</b></p><p>
Reporting to the Retentions Team Manager, you will be responsible for proactively outreaching existing clients to obtain up to date KYC and POA in line with regulatory requirements assisting in achieving persistency targets. You will also be responsible in assisting clients in making changes to their policy.</p><p><b><br>
Main Duties / Responsibilities</b></p><ul><li>
Proactively call assigned KYC and POA cases to obtain up to date documents within a specified time frame</li><li>
Responsible for checking the validity and acceptable documents</li><li>
Uploading to customer policy accurately and in timely manner</li><li>
Identify any cancellation risk and pass to Account Manager</li><li>
Ahere to our SLAs.</li><li>
Achieve persistency and other KPIs pre-determined by management</li><li>
Contribute towards overall business persistency targets</li><li>
Obtain and share regulatory required documentation</li><li>
Communicate regularly with team members</li><li>
Follow contact strategy designed to maximise contact</li><li>
Achieve / exceed set productivity and quality standards</li><li>
Adhere to regulatory targets within our territorial limits</li><li>
Adhere to Quality assurance guidelines</li><li>
Interface effectively with internal colleagues</li><li>
Maintain accurate records and files as required</li><li>
Actively support other team members and the achievement of team objectives</li><li>
To carry out other ad hoc tasks as required to meet business needs</li></ul><p><b><br>
Skills / Experience</b></p><ul><li>
Organisation of workload and prioritising your day</li><li>
Strong customer focus with ability to identify and solve problems</li><li>
Strong objection handling skills</li><li>
Excellent interpersonal skills</li><li>
Good verbal and written communication</li><li>
Ability to exercise judgement</li><li>
The ability to work well in a team environment</li><li>
Basic system navigation and Microsoft application skills</li><li>
Good keyboard skills</li><li>
Regulatory awareness</li><li>
Proven track record in telemarketing, both inbound and outbound, ideally in a non-advised sales process</li><li>
1 &ndash; 2 years&rsquo; experience in health industry, insurance background or outbound sales background</li></ul><p></p><p><b>
Competencies</b></p><ul><li>
Drive for results</li><li>
Listening</li><li>
Peer relationships</li><li>
Personal learning</li><li>
Priority setting</li><li>
Problem solving</li></ul><p></p><p><b><br>
About Cigna Healthcare</b></p><p></p>
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.<p></p><p><i>
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i></p><p></p><p><i>
If</i><i> you require reasonable accommodation in completing the online application process, please email: </i><i>SeeYourselfEMEA@cigna.com</i><i> for support. Do not email </i><i>SeeYourselfEMEA@cigna.com</i><i> for an update on your application or to provide your resume as you will not receive a response.</i></p></div>

Loyalty Account Manger Team - Support Assistant

emirates islamic bank

<p></p><div><div><div><div>Dubai Islamic Bank</div>
</div><div></div><div><div>&#1583;&#1576;&#1610;, &#1575;&#1604;&#1573;&#1605;&#1575;&#1585;&#1575;&#1578;</div>
</div><div></div><div><div>&#1578;&#1605; &#1575;&#1604;&#1606;&#1588;&#1585; &#1602;&#1576;&#1604; 16 &#1610;&#1608;&#1605;&#1575;&#1611;</div>
</div><div></div><div><div>&#1578;&#1606;&#1578;&#1607;&#1610; &#1582;&#1604;&#1575;&#1604; &#1588;&#1607;&#1585;</div>
</div></div><p></p><div>
 <div></div><div><div>&#1575;&#1604;&#1585;&#1602;&#1605; &#1575;&#1604;&#1605;&#1585;&#1580;&#1593;&#1610;:JB1100014741</div></div></div></div>
<br><div><h4 class="jobSectionHeader"><b>&#1608;&#1589;&#1601; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;</b></h4>
<p></p><div><p>JOB PURPOSE</p>
<p>
To ensure collection activities are implemented on the assigned portfolio such that it results in the maximization of recoveries, reduction of delinquency rate and NPL.</p>
<p>
KEY RESPONSIBILITIES</p>
<p>
Achieve assigned target with regards to collections by ensuring timely follow up on overdue as per the Collections policy and to ensure that NPL portfolio is minimized.</p>
<p>
Ensure legal action on the assigned portfolio whenever it is necessary and in line with collections policy.</p>
<p>
Ensure that daily and monthly number of calls are met for the assigned portfolio.</p>
<p>
Ensure representation of necessary instruments such and DDAs, SIOs and Cheques etc. in order to recover the overdue for the assigned portfolio.</p>
<p>
Send dunning / warning legally approved letters, emails and SMS to delinquent customers as per the collection policy for the assigned portfolio.</p>
<p>
Ensure that the team coordinates with all branches/other departments to obtain and update customer&rsquo;s telephone numbers and addresses in order to the call the delinquent customers.</p>
<p>
Ensure proper documentation of assigned portfolio related activities and updates into Collection System.
</p><p>Identification of Skip status and report the same to the supervisor.</p>
<p>
Negotiate/finalize restructuring/settlement agreements for assigned portfolio to with a view to minimize banks losses.</p>
<p>
Be alert to early warning signals and report them to direct Supervisor immediately for further action.</p>
<p>
Ensure strict compliance with DIB policies and procedures and CB UAE regulations.</p></div><p></p>
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<p></p><div><p>EDUCATION</p>
<p>
University Degree or equivalent.</p>
<p>
WORK EXPERINCE</p>
<p>
At least 1-2 years Experience in similar field</p></div></div><p></p>
<br><div></div><div><div><h4 class="jobSectionHeader"><b>&#1578;&#1601;&#1575;&#1589;&#1610;&#1604; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;</b></h4>
<div><div>&#1605;&#1603;&#1575;&#1606; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;</div>
<div>&#1583;&#1576;&#1610;, &#1575;&#1604;&#1573;&#1605;&#1575;&#1585;&#1575;&#1578;</div>
</div><div><div>&#1575;&#1604;&#1583;&#1608;&#1585; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1610;</div>
<div>&#1573;&#1583;&#1575;&#1585;&#1610;&#1577;</div></div></div></div>

15085 Assistant - Consumer SAM

Al Saraya Al Hamraa Gen. Trading

<p><b>Position Title</b></p><p>Assistant Restaurant Manager</p><p><b>Reports To</b></p><p>Restaurant Manager</p><p><b>Position Overview</b></p><p>The Assistant Restaurant Manager supports the Restaurant Manager in overseeing daily food and beverage operations. This role ensures excellent customer service, smooth staff performance, and adherence to quality, hygiene, and safety standards. The Assistant Manager helps drive sales, control costs, and maintain a positive dining experience for all guests.</p><p><b>Key Responsibilities</b></p><p><b>Operations Management</b></p><ul><li>Assist in supervising daily front-of-house (FOH) and back-of-house (BOH) operations.</li><li>Ensure restaurant cleanliness, ambiance, and presentation standards are consistently met.</li><li>Monitor food and beverage quality and service speed.</li><li>Oversee reservations, table management, and guest flow during peak hours.</li></ul><p><b>Customer Service</b></p><ul><li>Ensure guests receive prompt, friendly, and professional service.</li><li>Handle customer complaints and resolve issues quickly and effectively.</li><li>Maintain high guest satisfaction scores and encourage repeat business.</li></ul><p><b>Staff Supervision &amp; Training</b></p><ul><li>Support training of staff.</li><li>Schedule and manage shifts to ensure adequate coverage.</li><li>Monitor staff performance, provide feedback, and enforce service standards.</li><li>Motivate the team to achieve sales and service goals.</li></ul><p><b>Financial &amp; Administrative Duties</b></p><ul><li>Assist in monitoring sales, labor, and cost of goods to achieve budget targets.</li><li>Support inventory management and ordering of supplies.</li><li>Ensure compliance with cash handling procedures and POS systems.</li><li>Prepare operational reports as requested by the Restaurant Manager.</li></ul><p><b>Compliance &amp; Safety</b></p><ul><li>Ensure compliance with health, safety.</li><li>Maintain licensing and legal requirements.</li><li>Conduct regular safety and hygiene inspections.</li></ul><p><b>Skills &amp; Qualifications</b></p><ul><li>Proven experience in a supervisory or team leader role in F&amp;B.</li><li>Strong knowledge of restaurant operations and service standards.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Ability to work under pressure in a fast-paced environment.</li><li>Proficiency with POS systems and basic MS Office tools.</li><li>Strong attention to detail and organizational skills.</li></ul><p><b>Education &amp; Experience</b></p><ul><li>Diploma or degree in Hospitality Management, Business, or related field preferred.</li><li>2&ndash;4 years of restaurant supervisory or assistant management experience.</li><li>Food safety certification is an advantage.</li></ul><p>Job Type: Full-time</p><p>Pay: AED4,500.00 - AED5,500.00 per month</p><p>Application Deadline: 31/08/2025</p>

Assistant Restaurant Manager

APEX SOFTWARE

<p><b>Responsibilities</b>:</p><ul><li>Chat Support</li><li>Perform all assigned duties.</li><li>Should be able to work 12 hrs shift</li></ul><p><b>Requirements</b>:</p><p>1. We are looking for immediate joiners.</p><p>2. Only Female candidates need to apply</p><p>2. Basic knowledge of Computer</p><p>3. Ability to commute/relocate.</p><p>4. Only Indians will be preferred</p><p><b>Education</b>: Any Graduation or 12th Pass</p><p>Languages: Hindi, Telugu</p><p>Job Type: Full-time</p><p>Pay: AED2,700.00 - AED3,000.00 per month</p>

Customer Support Executive (Female) Telugu

gulf interior wood l.l.c

<p><b>Job Vacancy: Virtual Assistant for Amazon Operations</b></p><p><b>Location:</b> Al Manara Building, Dubai</p><p><b>Contact:</b> +971 56 548 4734<br/>Email: Admin@gulfiw.com</p><p><b>About the Role:</b></p><p>We are seeking a proactive and detail-oriented Virtual Assistant to support our Amazon operations. This role involves managing product listings, optimizing content, handling customer inquiries, and assisting with inventory management.</p><p><b>Key Responsibilities:</b></p><ul><li>Create and optimize product listings on Amazon Seller Central.</li><li>Monitor and respond to customer reviews and messages.</li><li>Assist in inventory tracking and stock updates.</li><li>Conduct market research to identify trends and opportunities.</li><li>Support in the preparation of promotional materials and campaigns.(Indeed, Glassdoor)</li></ul><p><b>Requirements:</b></p><ul><li>Prior experience with Amazon Seller Central is preferred.</li><li>Strong communication and organizational skills.</li><li>Ability to work independently and manage time effectively.</li><li>Proficiency in Microsoft Office and Google Workspace.</li><li>Basic understanding of SEO and e-commerce best practices.(Indeed, Glassdoor)</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary based on experience.</li><li>Opportunity to work in a dynamic and growing e-commerce environment.</li></ul><p><b>How to Apply:</b></p><p>Interested candidates are invited to send their Resume and a brief cover letter to the contact number provided above.</p><p>Join our team and contribute to the success of our Amazon operations!</p><p>Job Types: Full-time, Permanent</p><p>Pay: AED1,500.00 - AED3,000.00 per month</p><p>Language:</p><ul><li>English (Preferred)</li></ul>

E-commerce Manager

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