customer service representative Jobs in Dubai

customer service representative

admin assistant

administrative assistant

customer service executive

sales assistant

customer support assistant

Resumecampus

Overview <p>We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.</p> Responsibilities <ol><li><b>Customer Assistance:</b> Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.</li><li><b>Issue Resolution:</b> Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.</li><li><b>Product Knowledge:</b> Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.</li><li><b>Documentation:</b> Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.</li><li><b>Feedback Handling:</b> Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.</li><li><b>Quality Assurance:</b> Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.</li><li><b>Team Collaboration:</b> Collaborate with other customer support team members and departments to resolve complex issues and share best practices.</li><li><b>Training:</b> Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.</li></ol> Qualifications <ul><li>High school diploma or equivalent (Bachelor's degree in a related field is a plus).</li><li>Previous experience in a customer support role is preferred but not mandatory.</li><li>Excellent communication skills, both written and verbal.</li><li>Empathetic and patient approach to handling customer inquiries and complaints.</li><li>Strong problem-solving skills and the ability to think on your feet.</li><li>Proficiency in using customer support software and tools.</li><li>Ability to work well in a team and adapt to a fast-paced environment.</li><li>Strong attention to detail and organization.</li></ul> Benefits <ul><li>Competitive salary.</li><li>Health and dental insurance.</li><li>Professional development opportunities.</li><li>Friendly and collaborative work environment.</li><li>Opportunities for career growth within the company.</li></ul> How to Apply <p>If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.</p>

Customer Support Officer

MSV.estates

<div>
 <p>
  <strong>
   Position Overview
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   We&rsquo;re looking for an enthusiastic and dynamic Sales Support playing a vital role in supporting a team of real estate professionals as well as the management team by handling various administrative tasks and ensuring smooth and efficient operations. This is an exciting opportunity for an individual with strong organizational skills and a passion for the real estate industry and customer service.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
  </span>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <span>
    Handle sensitive information with utmost confidentiality and discretion.
   </span>
  </li>
  <li>
   <span>
    Ensure compliance as per the company guidelines and policies.
   </span>
  </li>
  <li>
   <span>
    Knowledge of Trakheesi, Ejari and RERA legalisations.
   </span>
  </li>
  <li>
   <span>
    Understanding of AML policies and procedures
   </span>
  </li>
  <li>
   <span>
    Understanding of Contracts (Forms A, B, F and I), MOU and POA.
   </span>
  </li>
  <li>
   <span>
    Assist with the preparation of listing agreements, contracts, and other legal documents related to property transactions.
   </span>
  </li>
  <li>
   <span>
    Maintain and update the Customer Relationship Management (CRM), CMS systems to ensure seamless communication and accurate information.
   </span>
  </li>
  <li>
   <span>
    Manage Developer Agency Agreements, setting up WA groups and collating information in folders for ease of use.
   </span>
  </li>
  <li>
   <span>
    Maintain accurate and up-to-date records of property listings, client information, and transaction details in the company database.
   </span>
  </li>
  <li>
   <span>
    Handle inbound inquiries from clients, vendors, and other stakeholders via phone, email, and in-person, providing excellent customer and a 360 real estate experience.
   </span>
  </li>
  <li>
   <span>
    Manage office correspondence, including sorting mail, answering phone calls, and responding to inquiries in a professional manner.
   </span>
  </li>
  <li>
   <span>
    Support the team with general administrative tasks, such as filing, data entry, and document management.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Professional Requirements:
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <ul>
  <li>
   <span>
    Professional &amp; presentable demeanour
   </span>
  </li>
  <li>
   <span>
    People- person capable of creating a positive first impression
   </span>
  </li>
  <li>
   <span>
    Minimum 1-2 years experience proven experience in an administrative role within the real estate sector
   </span>
  </li>
  <li>
   <span>
    Excellent telephone manner &nbsp;
   </span>
  </li>
  <li>
   <span>
    Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple deadlines effectively.
   </span>
  </li>
  <li>
   <span>
    Proficient in Microsoft Office.
   </span>
  </li>
  <li>
   <span>
    Excellent communication and interpersonal skills, both written and verbal.
   </span>
  </li>
  <li>
   <span>
    Ability to work independently and as part of a team
   </span>
  </li>
  <li>
   <span>
    Knowledge of real estate laws, regulations, and industry practices advantageous.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Company Benefits:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <span>
    Competitive salary
   </span>
  </li>
  <li>
   <span>
    Residency Visa provided immediately upon joining
   </span>
  </li>
  <li>
   <span>
    Medical insurance
   </span>
  </li>
  <li>
   <span>
    Annual return flight ticket to home country
   </span>
  </li>
  <li>
   <span>
    Opportunity for professional development and career growth
   </span>
  </li>
  <li>
   <span>
    Collaborative and supportive work environment with a focus on teamwork and excellence.
   </span>
  </li>
  <li>
   <span>
    Join a reputable real estate agency committed to integrity and professionalism
   </span>
  </li>
  <li>
   <span>
    30 days of annual vacation plus all UAE national holidays, Christmas Day and New Years Day (as per UAE labour laws)&nbsp;
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Support Assistant

MMI - Maritime and Mercantile International

About Us <p>Emirates Leisure Retail (ELR) and Maritime & Mercantile International (MMI) are subsidiaries of the Emirates Group, committed to excellence in the food and beverage industries. ELR operates a diverse portfolio of over 300+ food and beverage outlets across the globe, featuring internationally acclaimed brands like Costa Coffee UAE and Pret A Manger. MMI specializes in the distribution and retail of beverages, leveraging its expansive network to deliver world-class service and products. Together, ELR and MMI embody our businesses dedication to innovation, quality, and exceptional customer experiences.</p> What's the purpose of this role <p>To provide exceptional customer service by assisting shoppers, providing product information, replenishing stock, handling transactions, and maintaining a clean and organized environment ensuring a high standard of customer satisfaction and contributing to overall sales performance.</p> What you'll be doing <ul><li>Create a welcoming atmosphere for customers, assist with product inquiries and provide recommendations to enhance the shopping experience.</li><li>Promote products and upsell when appropriate to help meet store sales targets.</li><li>Replenish shelves, organize displays and ensure products are correctly priced and labelled.</li><li>Maintain a tidy, safe and welcoming environment by regularly cleaning and organizing the store.</li><li>Assist in stock counts & inventory and help with receiving and unpacking new stock.</li><li>Attend training sessions to expand your product knowledge and skills, supporting both your personal development and the store's growth.</li><li>Collaborate with your teammates to ensure smooth store operations and success.</li></ul> What we are looking for <ul><li>Must have experience in cash handling & POS system</li><li>High School Diploma or Equivalent</li><li>1-2 years' experience in retail or customer service</li><li>Ability to handle customer complaints and work under pressure</li><li>Merchandising and visual display skills may be a plus</li><li>Must be physically fit and capable of lifting and moving heavy boxes as part of daily operations.</li></ul> What makes you a great fit <ul><li>Enthusiastic and reliable individuals, eager to contribute to a supportive work environment.</li><li>Excellent communication skills and a passion for exceptional customer service.</li><li>Proactive, organised, and eager to contribute to driving store sales.</li><li>Value teamwork and dedicated to creating a positive and supportive workplace.</li><li>Ability to work on a flexible hour, including evenings, weekends, & holidays.</li></ul> Why Join Us <p>By joining our team, we believe in more than just great food and service - we believe in great people. Whether you're just starting out or looking to build a career in hospitality, we offer a welcoming environment where you can learn, grow, and be part of a team that values Honesty, Excellence, Respect and Opportunity. If you're ready to be part of something exciting - where every day brings new experience, we'd love to hear from you! Apply now and take the first step in your journey with us.</p> How to apply <p>Click the Apply button above</p>

Customer Service Assistant

Planet

<div></div><div><div><div><div><div><div>remote type</div><div>
Onsite</div></div></div></div><div></div><div><div><div>
locations</div><div>
Dubai Tax Free Office - UAE</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted 3 Days Ago</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR10258</div></div></div></div></div></div>
<br><div><div>Key Responsibilities:</div><ul><li><div>
Answer incoming customer calls in a professional and courteous manner.</div></li><li><div>
Handle customer inquiries, complaints, and requests efficiently and accurately.</div></li><li><div>
Provide product and service information to customers.</div></li><li><div>
Process orders, forms, applications, and requests.</div></li><li><div>
Identify and escalate priority issues to the appropriate team or department.</div></li><li><div>
Maintain detailed and accurate records of customer interactions.</div></li><li><div>
Follow call centre procedures, scripts, and quality standards.</div></li><li><div>
Meet performance targets including call handling time, customer satisfaction, and resolution rate.</div></li><li><div>
Collaborate with team members and other departments to resolve complex issues.</div></li><li><div>
Continuously update knowledge of company products, services, and policies.</div></li></ul><div>
Key Competencies:</div><ul><li><div>
Customer focus</div></li><li><div>
Communication skills</div></li><li><div>
Teamwork</div></li><li><div>
Adaptability</div></li><li><div>
Time management</div></li><li><div>
Conflict resolution</div></li><li><div>
Preference for native Russian or Mandarin speaker</div></li></ul><div>
At Planet, we embrace a hybrid work model, with three days a week in the office.</div><div><br>
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.</div></div>
<br><div><p>About Us</p><p></p><div><div><div><div><div>
Company Background</div><div>
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.</div><div></div><div>
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.</div><div></div><div>
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.</div></div></div></div></div></div><div></div>

Customer Service Assistant (Russian or Chinese speaking)

Majid Al Futtaim

Overview <p>Join to apply for the <b>Assistant Store Manager - eleventy</b> role at <b>Majid Al Futtaim</b>.</p><p><b>JOB TITLE</b><br/>Assistant Store Manager Majid Al Futtaim Lifestyle Operations</p> Role Summary <p>The Assistant Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.</p> Role Profile <ul><li>Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor.</li><li>Drive the Store team to deliver the highest levels of customer service at all times.</li><li>Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.</li><li>Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.</li><li>Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.</li><li>Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.</li><li>Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.</li><li>Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.</li></ul> Requirements <ul><li>Diploma - High school certificate</li><li>Qualification in Retail related field is an added advantage</li><li>Minimum 4-5 years' industry experience</li><li>Management skills.</li></ul> Attributes <ul><li>Seniority level: Mid-Senior level</li><li>Employment type: Full-time</li><li>Job function: Sales and Business Development</li><li>Industries: Retail</li></ul>

Assistant Store Manager - eleventy

Casagrand Builders Pvt Ltd

<p><b>Position:</b> Assistant Manager &ndash; CRM<br/><b>Location:</b> Dubai<br/><b>Industry:</b> Real Estate Developer</p><p><b>Job Summary:</b><br/>We are seeking a proactive and customer-focused <b>Assistant Manager &ndash; CRM</b> with prior experience in the <b>real estate development sector</b>. The role involves managing post-sales activities, ensuring high customer satisfaction, handling documentation, and maintaining effective communication between customers and internal teams.</p><p><b>Key Responsibilities:</b></p><p>&middot; Manage the end-to-end customer relationship process from booking to handover.</p><p>&middot; Coordinate with sales, finance, projects, and legal teams to resolve customer queries.</p><p>&middot; Handle customer documentation, agreement execution, and payment follow-ups.</p><p>&middot; Ensure timely updates to customers regarding project progress and possession timelines.</p><p>&middot; Address customer concerns and provide effective resolutions.</p><p>&middot; Support in CRM data management and maintaining accurate records.</p><p>&middot; Assist in planning and executing customer engagement initiatives.</p><p>&middot; Generate reports and MIS for management review.</p><p><b>Requirements:</b></p><p>&middot; Bachelor&rsquo;s degree in Business Administration or related field.</p><p>&middot; <b>Minimum 3&ndash;6 years of experience in CRM within a real estate developer firm</b> (mandatory).</p><p>&middot; Excellent communication and interpersonal skills.</p><p>&middot; Strong organizational and problem-solving abilities.</p><p>&middot; Proficiency in MS Office and CRM software.</p><p>&middot; Ability to work under pressure and meet deadlines.</p><p>Job Type: Full-time</p><p>Pay: AED6,000.00 - AED8,000.00 per month</p>

Asst. Manager -CRM

Bedia Pottery LLC.

<p><b>Job Title: Workshop Waitress and Assistant</b></p><p><b>Job Overview:</b></p><p>We are seeking a dynamic and enthusiastic individual to join our creative team as a Workshop Waitress and Assistant. In this role, you will be responsible for providing exceptional customer service by serving coffee and water to customers during pottery workshops, organizing birthday workshops for both kids and adults, and ensuring the cleanliness of workspaces before and after each session. Additionally, the successful candidate will have the opportunity to undergo a crash course in pottery wheel and handbuilding techniques to support our pottery instructor.</p><p><b>Responsibilities:</b></p><ul><li><b>Customer Service:</b></li><li>Serve coffee and water to customers during pottery workshops.</li><li>Ensure a welcoming and friendly atmosphere for all workshop participants.</li><li>Address customer inquiries and provide assistance as needed.</li><li><b>Workshop Organization:</b></li><li>Coordinate and organize birthday workshops for both kids and adults.</li><li>Collaborate with the pottery instructor to ensure smooth workshop flow.</li><li>Assist in setting up and arranging workshop materials and supplies.</li><li><b>Cleanliness and Maintenance:</b></li><li>Maintain cleanliness and tidiness of workspaces before, during, and after workshops.</li><li>Assist in organizing and storing workshop materials.</li><li>Ensure the overall cleanliness of the workshop area.</li><li><b>Learning and Support:</b></li><li>Participate in a crash course to learn basic pottery wheel and handbuilding techniques.</li><li>Provide support to the pottery instructor during workshops.</li><li>Assist participants with basic pottery-related inquiries.</li></ul><p><b>Requirements:</b></p><ul><li><b>Customer Service Skills:</b></li><li>Friendly and approachable demeanor.</li><li>Excellent communication and interpersonal skills.</li><li><b>Organizational Skills:</b></li><li>Ability to organize and coordinate workshops efficiently.</li><li>Attention to detail in maintaining a clean and organized workspace.</li><li><b>Adaptability:</b></li><li>Willingness to learn pottery wheel and handbuilding techniques through a crash course.</li><li>Ability to adapt to the dynamic environment of a creative workshop setting.</li><li><b>Team Player:</b></li><li>Ability to collaborate with the pottery instructor and other team members.</li><li>Willingness to provide support as needed.</li></ul><p><b>How to Apply:</b></p><p>If you are passionate about providing excellent customer service, enjoy working in a creative environment, and are excited about learning pottery techniques, we would love to hear from you! Please submit your resume and a brief cover letter explaining why you are a great fit for this position to [contact email/phone number].</p><p>We look forward to welcoming a new member to our creative team!</p><p><b>Benefits</b></p><ul><li>Salary</li><li>insurance</li><li>Visa</li><li>Chance to learn about pottery and ceramic arts and get an instructor assistant.</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,000.00 per month</p><p>Application Question(s):</p><ul><li>Can you start immediately? </li><li>Are you aged between 23-28 ?</li><li>* Salary expectation, (please fill out this field, no answer no chance! )</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>waitress - workshops: 2 years (Required)</li></ul><p>Language:</p><ul><li>Excellent english (Required)</li></ul>

Waitress / Workshops

Explore 5319+ Customer support assistant in Dubai this November. Find roles across top companies and apply now to boost your career.