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customer support associate

Driven Properties

<div>Driven Properties is seeking a Customer Support Associate to join our Customer Care team. The ideal candidate will act as the first point of contact for clients, ensuring every inquiry is handled professionally, efficiently, and with a customer-first mindset.
We are looking for a proactive communicator who can thrive in a fast-paced real estate environment, is comfortable handling multiple channels of communication, and has a passion for delivering excellent customer service while supporting our sales and leasing teams.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
Client Communication &amp; Support<ul>
<li>Act as the first point of contact for customers via phone, email, live chat, and in-person.
</li><li>Respond to inquiries related to property listings, company services, tenancy, and processes.
</li><li>Provide property details from listing portals such as Bayut, Property Finder, and Dubizzle, ensuring accurate and timely information.
</li><li>Connect clients directly to agents for urgent property-related queries.
</li></ul>Lead Qualification &amp; Routing<ul>
<li>Qualify incoming leads by understanding client requirements, budget, and preferences.
</li><li>Route potential buyers/tenants to the appropriate property consultant or leasing agent for immediate assistance.
</li><li>Maintain an updated record of leads in the CRM system, ensuring accurate tracking and follow-up.
</li><li>Support the Sales team by ensuring hot leads are prioritized and acted upon quickly.
</li></ul>Issue Resolution<ul>
<li>Investigate and resolve customer complaints or service issues promptly and professionally.
</li><li>Liaise with relevant departments (Leasing, Sales, Property Management, Finance, etc.) to resolve client concerns.
</li><li>Escalate unresolved or complex cases to the Customer Care Manager while keeping ownership of follow-ups.
</li></ul>Administrative Support<ul>
<li>Process client service requests, tenancy documents, and status updates.
</li><li>Maintain accurate client files and service history records.
</li><li>Prepare regular reports on customer inquiries, lead conversions, and support performance.
</li></ul>Customer Experience Enhancement<ul>
<li>Collect and document customer feedback to improve service delivery.
</li><li>Contribute to FAQs, knowledge base updates, and process improvements.
</li><li>Promote company services by ensuring clients receive a smooth, positive experience from inquiry to deal closure.
</li></ul>Compliance &amp; Professionalism<ul>
<li>Ensure all customer communications and lead management comply with company policies and UAE real estate regulations.
</li><li>Handle client data with confidentiality and professionalism.
</li><li>Uphold high ethical standards and represent the company positively.</li>
</ul>Requirements<ul><li><ul>
<li>Prior experience in customer service or call center in real estate is required</li>
<li>Excellent communication skills (verbal &amp; written) in English and Arabic
</li><li>Strong lead qualification and customer engagement abilities.
</li><li>Familiarity with property portals (Bayut, Property Finder, Dubizzle) is highly preferred</li>
<li>Market knowledge of Dubai (prime locations and property developers)</li>
<li>Proficiency in MS Office and CRM systems.
</li><li>Ability to multitask, prioritize, and work under pressure.
</li><li>Customer-centric mindset with a professional and approachable attitude.</li>
<li>Flexibility to adjust to rotating shifts, weekend schedules, and support other branches as needed.</li>
</ul></li></ul>Benefits<ul>
<li>Competitive salary.</li>
<li>Health insurance and other benefits as per UAE labor law.</li>
<li>Opportunities for career growth and development within the organization</li>
<li>Dynamic and collaborative work environment.</li>
<li>Two weeks of extensive training</li>
<li>Contribution to providing exceptional customer service and driving success in a leading real estate brokerage firm in Dubai.</li>
</ul>If you're passionate about creating exceptional customer service, have a keen eye for detail, and thrive in a collaborative environment, we'd love to welcome you to the Driven Properties team!</div>

Customer Support Associate

<div>
 Driven Properties is seeking a
 
 Customer Support Associate
 
 to join our Customer Care team. The ideal candidate will act as the first point of contact for clients, ensuring every inquiry is handled professionally, efficiently, and with a customer-first mindset.
 
 
 We are looking for a proactive communicator who can thrive in a fast-paced real estate environment, is comfortable handling multiple channels of communication, and has a passion for delivering excellent customer service while supporting our sales and leasing teams.
 
 
 
 Key Responsibilities
 
 
 
 
 Client Communication &amp; Support
 
 
 
 <ul>
 <li>
 Act as the first point of contact for customers via phone, email, live chat, and in-person.
 </li>
 <li>
 Respond to inquiries related to property listings, company services, tenancy, and processes.
 </li>
 <li>
 Provide property details from listing portals such as Bayut, Property Finder, and Dubizzle, ensuring accurate and timely information.
 </li>
 <li>
 Connect clients directly to agents for urgent property-related queries.
 
 
 </li>
 </ul>
 
 Lead Qualification &amp; Routing
 
 
 
 <ul>
 <li>
 Qualify incoming leads by understanding client requirements, budget, and preferences.
 </li>
 <li>
 Route potential buyers/tenants to the appropriate property consultant or leasing agent for immediate assistance.
 </li>
 <li>
 Maintain an updated record of leads in the CRM system, ensuring accurate tracking and follow-up.
 </li>
 <li>
 Support the Sales team by ensuring hot leads are prioritized and acted upon quickly.
 
 
 </li>
 </ul>
 
 Issue Resolution
 
 
 
 <ul>
 <li>
 Investigate and resolve customer complaints or service issues promptly and professionally.
 </li>
 <li>
 Liaise with relevant departments (Leasing, Sales, Property Management, Finance, etc.) to resolve client concerns.
 </li>
 <li>
 Escalate unresolved or complex cases to the Customer Care Manager while keeping ownership of follow-ups.
 
 
 </li>
 </ul>
 
 Administrative Support
 
 
 
 <ul>
 <li>
 Process client service requests, tenancy documents, and status updates.
 </li>
 <li>
 Maintain accurate client files and service history records.
 </li>
 <li>
 Prepare regular reports on customer inquiries, lead conversions, and support performance.
 
 
 </li>
 </ul>
 
 Customer Experience Enhancement
 
 
 
 <ul>
 <li>
 Collect and document customer feedback to improve service delivery.
 </li>
 <li>
 Contribute to FAQs, knowledge base updates, and process improvements.
 </li>
 <li>
 Promote company services by ensuring clients receive a smooth, positive experience from inquiry to deal closure.
 
 
 </li>
 </ul>
 
 Compliance &amp; Professionalism
 
 
 
 <ul>
 <li>
 Ensure all customer communications and lead management comply with company policies and UAE real estate regulations.
 </li>
 <li>
 Handle client data with confidentiality and professionalism.
 </li>
 <li>
 Uphold high ethical standards and represent the company positively
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Prior experience in customer service or call center in real estate is required
 </li>
 <li>
 Excellent communication skills (verbal &amp; written) in English and Arabic
 </li>
 <li>
 Strong lead qualification and customer engagement abilities.
 </li>
 <li>
 Familiarity with property portals (Bayut, Property Finder, Dubizzle) is highly preferred
 </li>
 <li>
 Market knowledge of Dubai (prime locations and property developers)
 </li>
 <li>
 Proficiency in MS Office and CRM systems.
 </li>
 <li>
 Ability to multitask, prioritize, and work under pressure.
 </li>
 <li>
 Customer-centric mindset with a professional and approachable attitude
 </li>
 <li>
 Flexibility to adjust to rotating shifts, weekend schedules, and support other branches as needed
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Health insurance and other benefits as per UAE labor law
 </li>
 <li>
 Opportunities for career growth and development within the organization
 </li>
 <li>
 Dynamic and collaborative work environment
 </li>
 <li>
 Two weeks of extensive training
 </li>
 <li>
 Contribution to providing exceptional customer service and driving success in a leading real estate brokerage firm in Dubai
 
 
 </li>
 </ul>
 If you're passionate about creating exceptional customer service, have a keen eye for detail, and thrive in a collaborative environment, we'd love to welcome you to the Driven Properties team!
</div>

ManpowerGroup Middle East

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a proactive and customer-focused
 
 Customer Service Associate
 
 to join our team. The ideal candidate will be the first point of contact for our clients, ensuring prompt and efficient resolution of inquiries while maintaining a high level of customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
 </li>
 <li>
 Assist clients with product or service-related questions, complaints, and requests.
 </li>
 <li>
 Maintain accurate records of customer interactions, transactions, and feedback.
 </li>
 <li>
 Collaborate with internal teams to resolve client issues efficiently.
 </li>
 <li>
 Provide guidance on company policies, procedures, and services.
 </li>
 <li>
 Identify opportunities to improve customer experience and report insights to management.
 </li>
 <li>
 Support account management and follow-up activities as needed.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or related field preferred.
 </li>
 <li>
 1&ndash;2 years of experience in customer service, client support, or related roles.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Problem-solving mindset with attention to detail.
 </li>
 <li>
 Proficiency in MS Office and CRM software (e.g., Salesforce) preferred.
 </li>
 <li>
 Ability to work under pressure and prioritize tasks efficiently.
 </li>
 <li>
 Positive attitude with a customer-first approach.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Opportunities for career growth and professional development.
 </li>
 <li>
 Collaborative and supportive work environment.
 </li>
 </ul>
 
 
</div>

Customer Service Associate

Alt Switch Marketing Management LLC

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The role involves handling customer inquiries, resolving issues, and ensuring excellent service while also supporting with reporting and data management tasks.Key Responsibilities<ul><li>Respond to customer queries via phone, email, and chat in a professional and timely manner.</li><li>Manage and resolve customer complaints and issues effectively.</li><li>Maintain accurate and up-to-date records of customer interactions.</li><li>Generate and update customer service reports.</li><li>Collaborate with internal teams (Sales, Accounts, Operations) to meet customer needs.</li><li>Identify areas for service improvement and escalate recurring issues.</li></ul>Requirements<ul><li>Proven experience in customer service or a similar role.</li><li>Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, and formulas).</li><li>Strong communication and interpersonal skills.</li><li>Ability to multitask, prioritize, and work under pressure.</li><li>Attention to detail and problem-solving skills.</li><li>Familiarity with CRM or ERP systems is an advantage.</li></ul>Preferred Qualifications<ul><li>Bachelor&rsquo;s degree in any related field.</li><li>Experience in preparing customer service reports and data analysis.</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,200.00 per month

Sharaf DG

<div>
 
 &middot; Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.
 
 
 
 &middot; Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
 
 
 
 &middot; Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
 
 
 
 &middot; Maintaining a positive, empathetic, and professional attitude toward customers at all times.
 
 
 
 &middot; Build sustainable relationships and trust with customer accounts through open and interactive communication.
 
 
 
 &middot; Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
 
 
 
 &middot; Identify and assess customers&rsquo; needs to achieve satisfaction
 
 
 
 &middot; Follow communication procedures, guidelines, and policies
 
 
 
 &middot; Take the extra mile to engage customers. Respond promptly to customer inquiries.
 
 
 
 &middot; Recognize, document, and alert the team leader of trends in customer calls.
 
 
 
 &middot; Acknowledging and resolving customer complaints.
 
 
 
 &middot; Take the extra mile to engage customers. Respond promptly to customer inquiries.
 
 
 
 &middot; Knowing our products inside and out so that you can answer questions.
 
 
 
 &middot; Keeping records of customer interactions, transactions, comments, and complaints.
 
 
 
 &middot; Providing feedback on the efficiency of the customer service process.
 
 
 
 
 
 Requirements
 
 
 
 
 Requirements
 
 
 
 
 
 
 
 &middot; Experience (Yrs &amp; Field) : Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk
 
 
 
 Educational Qualification : Graduate (preferred)
 
 
 
 Professional Certifications : Certification in customer service
 
 
 
 
 
 
 Skills &amp; Abilities:
 
 
 
 &bull; Excellent verbal and written communication skills
 
 
 
 &bull; Strong team player.
 
 
 
 &bull; Listening Skills.
 
 
 
 &bull; Multi-tasking.
 
 
 
 &bull; Problem solver
 
 
 
 &bull; Computer proficiency
 
 
 
 
</div>

Customer Service Representative

Wecord London

Job Description: Customer Service AssociateDate posted: 8 August 2025 Pay: From 4,000.00 AED per month Job Type: Full-timeAbout Wecord LondonWecord London is a luxury lifestyle brand founded in 2018, specializing in jewellery, watches, perfumes, and accessories. Our mission is to create empowering designs that resonate with a global audience. As we continue to grow in the UAE, we are seeking a Customer Service Associate to join our office in Business Bay, Dubai.Job SummaryAs a Customer Service Associate, you will be the first point of contact for our clients, ensuring a seamless and premium customer experience. You will handle inquiries, resolve issues, and provide after-sales support that reflects the luxury and quality of the Wecord brand. This role requires fluency in both Arabic and English to effectively serve our diverse clientele.Key Responsibilities<ul><li>Customer Support: Respond to client inquiries via phone, email, live chat, and social media in a timely and professional manner.</li><li>Issue Resolution: Manage and resolve customer complaints with empathy, efficiency, and discretion.</li><li>Order Management: Assist customers with online orders, returns, exchanges, and tracking updates.</li><li>Brand Representation: Provide product knowledge and guidance that reflects the luxury standards of Wecord London.</li><li>Client Relationships: Build and maintain positive relationships with clients, ensuring long-term satisfaction and loyalty.</li><li>Collaboration: Work closely with sales, logistics, and marketing teams to deliver an exceptional customer journey.</li><li>Documentation: Maintain accurate records of customer interactions in CRM systems.</li></ul>Qualifications<ul><li>Proven experience in customer service, preferably in luxury retail, hospitality, or e-commerce.</li><li>Fluency in Arabic and English (both written and spoken) is mandatory.</li><li>Strong interpersonal and communication skills, with the ability to adapt to a multicultural client base.</li><li>Ability to handle challenging situations with professionalism and tact.</li><li>Proficiency in using customer service platforms, CRM, and Microsoft Office Suite.</li><li>Strong organizational and multitasking abilities.</li></ul>Preferred Qualifications<ul><li>Experience in luxury retail or jewellery is a plus.</li><li>Knowledge of additional languages is an advantage.</li></ul>What We Offer<ul><li>Competitive salary with performance-based incentives.</li><li>Opportunities for career growth and professional development.</li><li>A collaborative, elegant, and supportive work environment in our Dubai office.</li><li>Employee discounts on our exclusive collections.</li></ul>Job Types: Full-time, PermanentPay: From AED4,000.00 per monthApplication Question(s):<ul><li>Can you easily and regularly travel to work at Business Bay, Dubai?</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li><li>French (Preferred)</li></ul>License/Certification:<ul><li>Work Visa (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Customer Service Executive

<div><div><div><div><div><div><div><div><div>Job Summary</div></div></div></div></div></div></div></div>
Job Title: Customer Experience Marketing Associate 
Department: Marketing 
Reports To: Sr. Marketing Manager &ndash; Taste 
Location: Dubai, UAE 
Employment Type: Full-Time 
 
Job Summary 
 
We are seeking a dynamic and detail-oriented Marketing Associate to support the execution of marketing strategies and campaigns for the Taste Division. This role will assist in customer engagement, marketing presentations , content creation, campaign coordination, and performance tracking to drive pipeline generation ,awareness and customer engagement. The ideal candidate is creative, organized, and passionate about delivering impactful customer presentations.<div></div><div>
Key Responsibilities</div><ul><li>
Assist in the development and execution of marketing campaigns across digital, print, and event channels.</li><li>
Conduct market research and competitive analysis to support strategic planning.</li><li>
Collaborate with cross-functional teams including sales, creation and design team, category marketing and external agencies.</li><li>
Support content creation for social media, email marketing, presentations, and promotional materials.</li><li>
Monitor and report performance metrics and KPIs.</li><li>
Maintain marketing databases, assets, and calendars.</li><li>
Coordinate logistics for trade shows, webinars, and other promotional events.</li><li>
Key Role Competencies</li></ul><ul><li>
Communication Skills: Strong written and verbal communication; ability to craft compelling messages. Command over power point is a must.</li><li>
Project Management: Ability to manage multiple tasks and deadlines efficiently.</li><li>
Creativity &amp; Innovation: Brings fresh ideas and creative thinking to marketing initiatives.</li><li>
Analytical Thinking: Comfortable working with data to derive insights and optimize campaigns.</li><li>
Collaboration: Works well in team environments and builds strong relationships across departments.</li><li>
Attention to Detail: Ensures accuracy and consistency in all marketing materials and communications.</li></ul><div></div><div>
Education &amp; Qualifications</div><ul><li><div>
Bachelor&rsquo;s degree in Marketing, Communications, Business Administration, or a related field.</div></li><li>
Proficiency in Microsoft Office Suite; familiarity with marketing tools such as CRM platforms, email marketing software, and social media management tools is a plus.</li></ul><div></div><div>
Experience Required</div><ul><li><div>
1&ndash;3 years of experience in a marketing role, preferably within the food &amp; beverage, flavor, or consumer goods industry.</div></li><li>
Experience supporting marketing campaigns and working in cross-functional teams.</li></ul><div></div><div> 
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity &amp; expression, sexual orientation, or disability.</div><div></div><div>
Visit <div>IFF.com/careers/workplace-diversity-and-inclusion</div> to learn more</div></div>

Marketing Associate- Customer Experience

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Marketing Associate- Customer Experience