sales coordinator

sales consultant

sales associate

customer service representative Jobs in Dubai

customer service representative

account manager

customer support associate

Loom Collection

Job DescriptionAbout the RoleWe are looking for a Client Experience Associate to join our team. In this role, you will be the face of our brand&mdash;welcoming clients, sharing product knowledge, and supporting them throughout their design journey, from their first visit to the final purchase.Key Responsibilities<ul><li>Greet and assist walk-in clients in the studio with warmth and professionalism</li><li>Handle customer inquiries via phone, email, and in person</li><li>Provide product knowledge and tailored recommendations</li><li>Follow up on orders and ensure any concerns are resolved smoothly</li><li>Contribute ideas to enhance the overall customer experience</li></ul>What We&rsquo;re Looking For<ul><li>Friendly, confident, and approachable personality</li><li>Passion or strong interest in interiors, furniture, and home design</li><li>Comfortable using email and Microsoft Office (or willing to learn)</li><li>Good communication skills in English</li><li>Previous customer service or retail experience is a plus</li><li>Female candidates are preferred</li></ul>Why You&rsquo;ll Love Working With Us<ul><li>A supportive and welcoming studio environment</li><li>Opportunities to grow into sales or interior design roles</li><li>A workplace culture that values creativity and fresh ideas</li><li>Be part of a people-first, design-led brand</li></ul>If you&rsquo;re passionate about design and enjoy creating exceptional experiences for clients, we&rsquo;d love to hear from you!Job Type: Full-timePay: AED6,000.00 - AED8,000.00 per monthApplication Question(s):<ul><li>Are you an immediate joiner?</li></ul>

Client Experience Associate

YUBI

<div><div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Company
<div>Yubi
</div></div><div>Date Opened
<div>08/27/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Financial Services
</div></div><div>City
<div>Dubai
</div></div><div>State/Province
<div>Dubayy (Dubai)
</div></div><div>Country
<div>United Arab Emirates
</div></div><div>Zip/Postal Code
<div>337-1500
</div></div></ul></div><div><h3 class="jobSectionHeader">About Us</h3>
<div>Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of possibility. 
From being a disruptor in India&rsquo;s debt market to marching towards global corporate markets from one product to one holistic product suite with seven products 
Yubi is the place to unleash potential. Freedom, not fear. Avenues, not roadblocks. Opportunity, not obstacles. 
<div></div>
</div><h3 class="jobSectionHeader">Job Description</h3>
<div>Customer Success Associate 
About Us: 
Yubi Group, is a leading player in the fintech space, revolutionising data-driven solutions. As part of one of India&rsquo;s fastest-growing fintech unicorns, we empower businesses with data insights that drive informed decision-making. We are expanding our presence in the UAE and are looking for a highly motivated Customer Success Associate to join our team.
 
 
Role Overview: 
The Customer Success Associate you will be the primary point of contact for our clients, ensuring smooth adoption, satisfaction, and expansion of Yubi&rsquo;s fintech products. You will be responsible for managing client relationships post-implementation, ensuring timely issue logging and resolution, driving cross-functional collaboration, and maintaining client satisfaction through continuous engagement.
Key Responsibilities:<ul><li> 
Client Retention &amp; Growth</li><ul><li> 
Monitor client health scores, usage patterns, and adoption trends to identify risks and opportunities.</li><li> 
Proactively engage clients to prevent churn and ensure high retention.</li><li> 
Identify upsell and cross-sell opportunities, collaborating with sales teams for expansion.</li></ul><li> 
Issue Management (Logging &amp; Resolution)</li><ul><li> 
Establish a structured process for issue logging, tracking, and resolution through CRM/ticketing tools.</li><li> 
Coordinate with product, operations, and tech teams to resolve client issues promptly.</li><li> 
Provide proactive communication and updates to clients during issue resolution.</li><li> 
Maintain detailed records of incidents, root-causes, and solutions for continuous improvement.</li></ul><li> 
Sales Strategy &amp; Execution:</li><ul><li> 
Develop comprehensive business development plans and sales strategies to meet or exceed new sales targets.</li><li> 
Collaborate with the marketing team to align business development efforts with go-to-market strategies.</li><li> 
Continuously track market trends and competitor activities to position the company&rsquo;s offerings effectively.</li><li> 
Assist in identifying new markets and customer segments for business expansion.</li></ul><li> 
Sales Reporting &amp; Forecasting:</li><ul><li> 
Track and manage all sales activities and opportunities in CRM software to ensure an accurate sales pipeline.</li><li> 
Provide regular updates to the leadership team on sales performance, opportunities, and forecasts.</li><li> 
Meet or exceed established sales quotas and contribute to overall company revenue goals.</li></ul><li> 
Cross-Functional Collaboration:</li><ul><li> 
Collaborate closely with internal teams such as marketing, product, and customer success to ensure smooth execution of sales strategies.</li><li> 
Work with the product team to understand the latest product offerings and updates, ensuring that the sales pitch reflects the most current solutions.</li><li> 
Participate in the preparation of proposals, contracts, and other client-facing documents.</li></ul><li> 
Invoicing, Payments &amp; Revenue Assurance:</li><ul><li> 
Oversee the invoicing process for assigned clients, ensuring timely and accurate billing.</li><li> 
Monitor payment status and follow up with clients on overdue invoices.</li><li> 
Coordinate with finance and accounts teams to resolve invoicing/payment discrepancies.</li><li> 
Maintain transparency with clients on payment schedules and contractual commercial terms.</li><li> 
Reconcile commercial agreements vs. actual usage or live products.</li></ul><li><h4 class="jobSectionHeader"> 
SLA Monitoring, Legal Adherence &amp; Compliance</h4></li><ul><li> 
Monitor SLA adherence across all active clients and ensure contractual commitments are being met.</li><li> 
Maintain alignment with legal and InfoSec teams on data protection, privacy, and regulatory obligations.</li><li> 
Document and manage any contractual deviations or amendments.</li></ul><li> 
Vendor Onboarding &amp; Management</li><ul><li> 
Drive onboarding of third-party vendors or partners as per client requirements (e.g., data providers, integration vendors, etc.).</li><li> 
Coordinate with procurement/legal for vendor due diligence, NDA, MSA, and onboarding paperwork.</li><li> 
Track vendor SLAs, delivery timelines, and compliance.</li><li> 
Act as the liaison between client, vendor, and internal teams to ensure smooth collaboration.</li></ul><li> 
Change Request Management</li><ul><li> 
Handle client-initiated Change Requests (CRs) including scoping, impact analysis, approval, and implementation.</li><li> 
Track all change requests through structured logs, ensuring accountability and transparency.</li><li> 
Collaborate with product, tech, and operations teams to prioritise and implement changes without disrupting SLAs.</li><li> 
Communicate CR status and timelines proactively to clients.</li></ul></ul> 
Qualifications:<ul><li> 
Bachelor's degree in Business, Marketing, Data Science, or a related field (MBA preferred).</li><li> 
At least 3+ years of experience in technical customer success, with a focus on business development and data-driven solutions.</li><li> 
Strong knowledge of data analytics, SaaS, and data products or services.</li><li> 
Strong technical &amp; product knowledge on software, databases, platforms services</li><li> 
Proven track record of successfully generating leads, engaging prospects, and closing new business in a B2B environment.</li><li> 
Exceptional communication, presentation, and negotiation skills.</li><li> 
Ability to understand complex client needs and translate them into tailored solutions.</li><li> 
Proficient in using CRM systems (Salesforce, HubSpot, etc.), sales tools, and collaboration platforms like Jira, Asana, and Slack to manage projects, streamline communication, and enhance team coordination.</li><li> 
Highly motivated with a results-driven mindset and the ability to work independently.</li></ul></div></div></div>

Customer Success Associate

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 170740
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview of the role:
 
 
 
 The Customer Service Associate is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).
 
 
 
 What you will do:-
 
 
 
 Description of Accountability:
 
 
 <ul>
 <li>
 Creates a sparkling clean and organized environment by maintaining store standards and cleanliness
 </li>
 <li>
 Participates in and attends all store meetings and other related functions
 </li>
 <li>
 Represents a positive attitude toward the merchandise, the brand and the company
 </li>
 <li>
 Participates in all inventories
 </li>
 <li>
 Assumes and completes other duties as assigned by store management.
 </li>
 <li>
 Meets or exceeds weekly sales targets
 </li>
 <li>
 Satisfactorily completes all duties as assigned by management
 </li>
 <li>
 Is punctual and adheres to designated work schedule
 </li>
 <li>
 Is flexible and works well with peers and management to accomplish duties
 </li>
 <li>
 Follows M&amp;S Policies and Procedures 100%
 </li>
 <li>
 Performs housekeeping duties as required
 </li>
 <li>
 Creates a positive first impression for the customer through an energetic attitude and adhering to dress code
 </li>
 <li>
 Greets customers immediately upon entering the store with a smile and sincere non business like greeting
 </li>
 <li>
 Provides customers with current relevant information
 </li>
 <li>
 Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale about the product
 </li>
 <li>
 Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database
 </li>
 <li>
 Sincerely thanks all customers for shopping at M&amp;S as they exit the store, and invites them back.
 
 
 </li>
 </ul>
 
 Required Skills to be successful:
 
 
 
 <ul>
 <li>
 The Sales Associate should have a friendly and engaging personality and be comfortable with working with members of the general public.
 </li>
 <li>
 Good verbal communication skills
 </li>
 <li>
 Ability to stand for a minimum of 8 hours
 </li>
 <li>
 Confident, helpful and polite and be physically fit
 </li>
 <li>
 Stock replenishment
 
 
 </li>
 </ul>
 
 What equips you for the role:
 
 
 
 <ul>
 <li>
 High School (Bachelor Preferred)
 </li>
 <li>
 4-5 years&rsquo; experience in Fashion industry.
 </li>
 <li>
 Proven ability to achieve goals.
 </li>
 <li>
 Good Personality
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Excellent relationship skills
 </li>
 <li>
 Accountability
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

Customer Service Associate | Retail | Marks & Spencer | UAE

MD Global

Requirements&#9679; Minimum 5 years of customer support experience, preferably in an omnichannel or service-heavy environment.&#9679; Strong command over English; Arabic proficiency is a significant advantage.&#9679; Experience using modern customer support tools (Zendesk, Zoho, ZIWO, Freshdesk, or similar).&#9679; Proactive problem-solver with high attention to detail and strong follow-up discipline.&#9679; Ability to work under pressure, multitask, and manage high-volume query loads.Key Responsibilities&#9679; Handle customer interactions across phone, chat, email and social platforms with empathy and professionalism.&#9679; Own the full resolution cycle for queries, complaints, and lead routing, ensuring SLA and TAT adherence.&#9679; Log and manage cases through support systems&#9679; Monitor and report on support metrics like response time, resolution rate, and customer satisfaction.&#9679; Identify recurring pain points and propose improvements to processes, tools, or FAQs.&#9679; Collaborate with internal teams (sales, operations, logistics) to close feedback loops and resolve cases efficiently.&#9679; Stay updated with platform feature upgrades, support best practices, and Marhaba&rsquo;s evolving business offerings.Strategic Capabilities&#9679; Tool Proficiency: Hands-on experience with support platforms is essential.&#9679; Process Optimization: Ability to streamline workflows using automation, canned responses, tagging, and CRM integrations.&#9679; CX Insights: Analyze tickets and customer interactions to identify service gaps and customer sentiment trends.&#9679; Channel Strategy: Contribute ideas to enhance response strategy across social, WhatsApp, email, and calls.&#9679; Documentation: Create and maintain SOPs, internal help guides, and knowledge base articles for consistent quality.Job Type: Full-timePay: AED4,000.00 - AED8,000.00 per month

Customer Support Manager

Frontline Performance Group

<div><div>Note: 
Please review the minimum requirements before applying. 
This position REQUIRES:<ul><li>
Education: Bachelor&rsquo;s degree</li><li>
Experience: Previous management position in a hotel (Duty Manager or similar role)</li><li>
Languages: Fluency in English and Arabic</li></ul></div> 
WHO WE ARE 
Here at FPG we believe in the potential of people. We transform front desk operations into profit centers for the leading hospitality brands worldwide by elevating the performance of their frontline agents, while enhancing guest satisfaction, through our proprietary software IN-Gauge. WHO YOU ARE You have experience in B2B customer support and are eager to support clients and internal consultants in a SaaS environment. You have excellent interpersonal communication skills and have the ability to communicate with both technical and non-technical audiences. You strive to learn to execute highly effective presentation and facilitation skills, both face to face and virtual, by working with your Customer Success Consultants, and Customer Success Director. You have the ability to maintain strong relationships. You are empathetic, a strategic problem solver, a team player, and have strong organizational skills with time management and prioritization skills. 
 
WHAT YOU WILL DO
 
In the role of the Customer Success Assistant you will support the Customer Success Consultants on administrative responsibilities as well as direct client coverage. The CSA will uphold value of the FPG product and service throughout the duration of their journey with our company. You will act as the voice of the CSA and be responsible for supporting the tribe in proactively driving program and IN-Gauge system adoption and net retention. You will be responsible for being the liaison between IN-Gauge data ticketing and the customer, as well as pointed client-facing calls around singular areas of focus. You will initially focus on both bottom-performing properties who need an extra support layer to the CSC and top performing properties who only require infrequent sessions. You will cultivate and nurture the client relationships both directly with the client and indirectly supporting the CSC, while ensuring the services both need are provided to receive maximum impact as directed by your CSD. When determined by leadership, you will have the opportunity to take on an individual portfolio as part of grown into the CSC role. At times, you may be given the opportunity to go on site to conduct the functions of your role as listed, and further develop your relationships with the customer to positively impact the overall client experience. 
 
HOW YOU WILL DO IT
<ul><li>IN-Gauge Expert: During your first 90-days, you will view all LMS Internal Training in IN-Gauge, along with receiving individualized training on each PMS you will support.</li><li>
You will understand the data ticketing process and make recommendations on where you can alleviate any client confusion and expedite data integrity. You will act as the liaison between the client, data team, and CSC.</li><li>
You will be directly involved in communication to the client to receive any missing data for Location and Product Metrics, and training needed for user error.</li><li>
Providing recognition on IN-Gauge to all Middle East &amp; Africa (MEA) properties and providing notable successes to the CSC &amp; CSD.</li><li>
Upkeep correct property names along all systems and correct CSC access and assignment.</li><li>
Invoice reconciliation for MEA as a second set of eyes to AR.</li><li>
Continuous self-lead learning to achieve IN-Gauge &lsquo;super user&rsquo; status at all times.</li><li>
Customer Training/Certification: you will support the CSC with the customer journey through base camp certification and add extra support to succession plans in place at the hotel properties.</li><li>
Customer Adoption: you will ensure platform utilization, forecasting, team log-in, goal setting, incentive meetings, etc by building rapport, utilizing your expertise, gaining trust, and acting as an advisor.</li><li>
Collaborating with peers regionally and globally to share best practices and seek insight.</li><li>
On occasion, up to 20% of the time, you may have the opportunity to travel to local regional clients to support, elevate, and at times reinforce the partnership expectations to enhanced the overall client experience.</li><li>
In the instance of CSC leave, PTO, double-booked sessions, etc, you will assume the client champion sessions with support of the other CSCs and CSD.</li></ul> 
DESIRED SKILLS AND EXPERIENCE
Qualifications:<ul><li>
Bachelor&rsquo;s Degree preferred</li><li>
Experience in B2B customer support</li><li>
Technologically proficient</li><li>
Communication Skills:<ul><li>
Excellent listening and questioning skills</li><li>
Outstanding written and verbal communication skills</li><li>
Ability to communicate with both technical and non-technical audiences</li></ul></li><li>
Independent and self-motivated</li><li>
Problem solver, with exceptional critical thinking and decision-making abilities</li><li>
Ability to be flexible to the needs of the business</li><li>
Ability to work effectively with others in and across the organization to accomplish team goals</li><li>
Previous work experience in a SaaS environment</li><li>
Fluent in English &amp; Arabic (French will be an added advantage)</li></ul>
Compensation and Benefits: 
We offer a competitive compensation and full range of benefits to all regular, full-time employees and their qualified dependents as outlined below. Benefits effective date: 1st day of the month following date of hire.<ul><li>
Compensation: AED 7,500 base salary per month + monthly incentives</li><li>
Employer health plans</li><li>
30 days holiday and annual holiday closure</li><li>
Parental Leave (Maternity &amp; Paternity)</li><li>
Employment Visa</li><li>
Flexible working hours (Hybrid)</li></ul>
Me6e379Z4Z</div>

Customer Success Associate - MEA

Keolis

<div>The purpose of this position is to promote and improve customer service excellence, handle customers&rsquo; complaints and ensure a safe, secure and clean environment for customers and staff. 
MAIN RESPONSIBILITIES
<ul>
<li>Promoting and improving customer service excellence.</li>
<li>Conduct customer service satisfaction survey and analyse the needs and expectations of customers.</li>
<li>Cooperate with business partners.</li>
<li>Handle customers&rsquo; complaints.</li>
<li>Handle customers&rsquo; requirements and enquiries by telephone, fax and email.</li>
<li>Ensure a safe, secure and clean environment for customers and staff.</li>
<li>Ensure the company strategies and quality systems are followed.</li>
<li>Report and solve faults and problems according to company procedure.</li>
<li>Perform and carry out other duties as instructed / directed by the Assistant Manager Customer Experience and Planning &amp; Performance Manager.</li></ul> 


KEY SKILLS
<ul>
<li>Proficient in spoken and written English and or Arabic.</li>
<li>Active listening.</li>
<li>Attentive to details and able to multitask.</li>
<li>Good interpersonal and communications skills at all levels.</li></ul> 


EXPERIENCES
<ul>
<li>A minimum of 2 years of work experience in a relevant field.</li>
<li>Strong background in transport or services industry is highly preferable.</li></ul> 


EDUCATIONNAL QUALIFCATIONS
<ul>
<li>Ideally a degree or high diploma holder in any discipline.</li></ul></div>

Customer Service Representative

Alt Switch Marketing Management LLC

Job Title: Buying AssociateCompany: ALT SWITCH MARKETING MANAGEMENT LLCLocation: DubaiReports to: Buying ManagerJob Summary:We are seeking a detail-oriented and highly organized Buying Associate to support the buying team in managing inventory, tracking trends, and ensuring timely product procurement. The Buying Associate will work closely with the Senior Buyer and other cross-functional teams to ensure that the right products are sourced and stocked, optimizing sales and profitability.Key Responsibilities:<ul><li>Assist in the product selection process, evaluating trends, customer preferences, and sales data to inform buying decisions.</li><li>Help create and maintain purchase orders for products, ensuring accurate delivery schedules and stock levels.</li><li>Monitor inventory levels and identify any supply chain issues, collaborating with vendors to resolve discrepancies.</li><li>Analyze sales reports and inventory data to help forecast demand and adjust orders accordingly.</li><li>Support in vendor management, including maintaining relationships and negotiating terms with suppliers.</li><li>Coordinate with logistics and warehouse teams to ensure smooth product delivery and stock availability.</li><li>Assist in maintaining pricing, product information, and promotional details for new and existing products.</li><li>Prepare reports on inventory status, sales performance, and other buying-related activities.</li><li>Attend market visits, trade shows, or supplier meetings to keep up with industry trends and product innovations.</li><li>Provide administrative support to the buying team, including managing documents, filing, and data entry.</li><li>Collaborate with cross-functional teams, including marketing, merchandising, and finance, to ensure alignment of product strategies.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in any related field.</li><li>1-2 years of experience in buying or merchandising (preferred but not required).</li><li>Strong analytical skills with a solid understanding of sales data, inventory management, and trend forecasting.</li><li>Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); familiarity with buying or retail management software is a plus.</li><li>Familiarity with Microsoft Dynamics 365 is a plus</li><li>Excellent organizational skills and attention to detail.</li><li>Strong communication skills and ability to work collaboratively in a team environment.</li><li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li><li>Passion for retail and a keen interest in current industry trends and consumer behavior.</li></ul>Job Type: Full-timePay: AED2,400.00 - AED3,000.00 per month

Buying Associate

Explore 3913+ Customer support associate in Dubai this September. Find roles across top companies and apply now to boost your career.