ai engineer

it service desk engineer (level 2) Jobs in Islamabad Pakistan

it service desk engineer (level 2)

client systems technical support administrator Jobs in Islamabad Pakistan

client systems technical support administrator

cloud support engineer Jobs in Islamabad Pakistan

cloud support engineer

csr / sales engineer Jobs in Islamabad Pakistan

csr / sales engineer

customer support engineer

Daztech Private Limited

Job Description:-&gt; Oracle storage and systems support-&gt; Oracle Linux / Solaris / Unix Support to customers-&gt; Virtualization (KVM)-&gt; Able to demonstrate high initiative and ownership of issues-&gt; Able to work at a fast pace and achieve pre-determined billable utilization goals-&gt; Able to work at a high level independently, utilizing other resources with good judgment-&gt; Responsible supporting infrastructure technology implementations in Technology Support Services-&gt; Good written, verbal and interpersonal skills-&gt; Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems-&gt; Installing and configuring hardware and different software products as per project requirement-&gt; Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support-&gt; Managing assigned projects and program components to deliver services in accordance with established objectives.-&gt; Complete time logs in helpdesk after completing tasks to ensure accurate and timely time tracking, project management and record-&gt; Virtualization (KVM/ VMware)-&gt; Hands on experience for Oracle systems and storagesRequired Experience: 6 months to 1 YearHow to Apply: Please share your CV at careers@daztech-intl.comJob Type: Full-timeApplication Question(s):<ul><li>How much experience do you have of Customer Support?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>Are you currently working somewhere? </li><li>Do you have to serve notice period? If yes, then how much it is?</li></ul>Work Location: In person

Trainee Customer Support Engineer

VIION Technology (Viper Group)

Viper Group is looking for IT Support and Customer Service Engineer who will be responsible for handling day to day tasks related to Desktop, network and other office equipment troubleshooting and maintenance. Engineer will be handling the tasks on Viper's behalf at customer premises or its various offices.Duties and responsibilities:<ul><li>Key responsibilities include diagnosing and troubleshooting technical issues via phone, email, or chat, maintaining customer records in a ticketing system, escalating complex problems, and contributing to a knowledge base. Strong problem-solving, communication, and customer service skills are essential for this role, as is a good understanding of operating systems, networking, and various hardware and software.</li><li>Engineer will be required to travel / commute to different offices or may be resident at single location.</li><li>Preferred experience: 1 year</li><li>Good speaking and writing skills in English</li></ul>Timings are from 8:30AM to 6:00PM Monday to Friday &amp; Saturday till 2:00PMJob Types: Full-time, Internship, FresherWork Location: In person

IT Support Engineer

Metis International (Pvt) Ltd

Technical Support Engineer &ndash; L2 ;Description:We are looking for a Technical Support Engineer to join our team. The role involves providing Technical support to customers using our IoT SaaS platform. The ideal candidate should have a good understanding of IoT systems, basic knowledge of DevOps and backend systems, and strong communication skills for direct customer interaction.Responsibilities:Handle technical queries and troubleshoot issues reported by customers.Analyze API payloads, device logs, and backend responses.Collaborate with DevOps and backend teams for escalations.Assist customers with onboarding, configurations, and system usage.Monitor system health and alerts; act proactively when needed.Document common issues and solutions for internal use.Requirements:Bachelor&rsquo;s degree in a relevant technical/computer.1&ndash;3 years of experience in technical support or related roles.Basic knowledge of DevOps practices, Linux, APIs, and log analysis.Good understanding of IoT concepts and SaaS platforms.Strong problem-solving and communication skills.Nice to Have:Familiarity with MQTT, HTTP APIs, and cloud platforms (AWS, Azure).Hands-on with tools like Postman, Grafana, or Kibana.Hands on experience on monitoring tools.Job Type: Full-timeAbility to commute/relocate:<ul><li>Islamabad I-10/Markaz: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Please Review Job Description Before Apllying As its not Purely IT Support Job.</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Technical Support Engineer - L2

Devomech Solutions Pvt. Ltd.

Devomech Solutions Pvt. Ltd. is seeking an enthusiastic and customer-oriented Technical Sales &amp; Support Engineer to manage and grow sales of our mechanical and electronic components platform. The ideal candidate should possess a strong technical background in Mechanical, Electrical, or Electronics Engineering and have excellent communication skills to effectively engage with clients, understand their technical needs and provide tailored product solutions.Responsibilities:<ul><li>Act as the primary point of contact for customers placing orders through the online platform.</li><li>Promote and sell mechanical and electronic components, ensuring alignment with client requirements.</li><li>Respond to customer inquiries, provide technical guidance, and recommend suitable components or alternatives.</li><li>Coordinate with the procurement, warehouse and technical teams to ensure timely order fulfillment.</li><li>Build and maintain strong relationships with customers to ensure repeat business and satisfaction.</li><li>Prepare quotations, follow up on leads, and assist in closing sales.</li><li>Gather market insights and competitor information to support sales strategy and product positioning.</li><li>Represent the company professionally and positively as the face of the platform.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Mechanical, Electrical, or Electronics Engineering.</li><li>0&ndash;1 year of experience in technical sales, customer support, or related roles (fresh graduates with strong communication skills are encouraged to apply).</li><li>Excellent communication, negotiation and interpersonal skills.</li><li>Strong understanding of mechanical/electronic components and systems.</li><li>Confident, extroverted personality with a proactive and customer-focused approach.</li><li>Ability to multitask and manage time efficiently.</li><li>Familiarity with online sales platforms and CRM tools is a plus.</li><li>Outgoing and persuasive communicator.</li><li>Technically sound and quick to understand customer requirements.</li><li>Team player with a problem-solving attitude.</li><li>Self-motivated and target-oriented.</li></ul>What we offer<ul><li>Market Competitive salary</li><li>Accommodation for out of station employees</li><li>Health Insurance</li><li>Provident Fund</li><li>Bi-annual increments (Performance based)</li><li>Bi-annual profit-sharing bonus</li><li>Pick &amp; drop for females from metro station</li></ul>.Job Type: Full-timePay: Rs50,000.00 - Rs65,000.00 per monthApplication Question(s):<ul><li>Can you commute to G16 Islamabad?</li></ul>Experience:<ul><li>relevant: 1 year (Preferred)</li></ul>Work Location: In person

Technical Sales & Support Engineer

Asterisk Solution

About the Role:Asterisk Solutions Pvt. Ltd. is looking for a Software Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical assistance to clients, troubleshooting software-related issues, and collaborating closely with the development team to ensure timely and effective issue resolution. This position requires strong technical aptitude, problem-solving skills, and excellent communication abilities.Key Responsibilities:&middot; Respond promptly to customer inquiries via phone, email, or ticketing system, providing high-quality technical support and guidance.&middot; Troubleshoot and resolve software-related issues using Microsoft SQL Server and other relevant tools.&middot; Gather detailed information from customers regarding technical problems and document all support interactions.&middot; Log and manage incidents through the company&rsquo;s ticketing system, ensuring proper tracking and resolution.&middot; Collaborate with the development and QA teams to identify, analyze, and resolve software bugs and system errors.&middot; Maintain thorough and up-to-date documentation of issues, solutions, and system processes.&middot; Ensure timely follow-up and closure of all support tickets within the defined service level agreements (SLAs).Qualifications &amp; Skills:&middot; Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science or a related field.&middot; Hands-on experience with Microsoft SQL Server or strong SQL query knowledge (Fresh graduates with SQL knowledge are encouraged to apply).&middot; Strong verbal and written communication skills in English are mandatory.&middot; Experience with a helpdesk ticketing system and customer support tools (for experienced candidates).&middot; Excellent problem-solving and analytical skills with a focus on customer satisfaction.Why Join Us:At Asterisk Solutions, we value our employees and offer a rewarding and growth-oriented work environment with:&middot; Handsome Salary Package (Based on Experience &amp; Skills)&middot; Performance-Based Bonuses&middot; Comprehensive Medical Benefits &ndash; Coverage up to PKR 350,000 per annum&middot; Professional Growth Opportunities&middot; Collaborative and Supportive Work Culture&middot; One-Year Employment Contract after Successful Confirmation PeriodWho Can Apply:Both fresh graduates and experienced professionals are encouraged to apply.If you&rsquo;re passionate about technology, problem-solving, and delivering excellent customer support, we&rsquo;d love to have you on our team.Apply now and become part of a leading IT solutions company serving global clients since 2008.Job Type: Full-timeApplication Question(s):<ul><li>Are you fluent in spoken and written English?</li><li>This position requires working from 4:00 PM to 1:00 AM (Pakistan Standard Time). Are you comfortable with this shift timing?</li><li>How would you rate your proficiency in Microsoft SQL Server / SQL queries?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Software Technical Support Engineer

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors or above
 </li>
 <li>
 Customer support and other job experience preferred
 </li>
 <li>
 Must be flexible to work in shifts
 </li>
 <li>
 Good Written and Verbal English Communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
 </li>
 <li>
 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
 </li>
 <li>
 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
 </li>
 <li>
 Refer unresolved customer grievances or special requests to designated departments for further investigation
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

Customer Support Executive

Nysonian Inc.

<div>
 
 About The Job
 
 
 
 
 Company Overview
 
 
 
 At Nysonian, we exist to build the next generation of global lifestyle brands&mdash;brands that inspire how people travel, move, and live. We believe the future belongs to companies that create not just products, but experiences that empower people worldwide.
 
 
 From luxury travel to fitness and wellness, our portfolio is growing fast:
 
 
 <ul>
 <li>
 NOBL Travel &mdash; one of the fastest-growing luggage brands, redefining modern travel with design, durability, and style
 </li>
 <li>
 FLO Pilates &mdash; the world&rsquo;s leading Pilates brand, bringing the practice into homes and wardrobes everywhere
 </li>
 <li>
 REDGE Fit &mdash; a new standard in at-home strength training, making performance accessible to all
 
 
 </li>
 </ul>
 Behind these brands is our full-stack D2C platform: manufacturing, distribution, and a growing tech team building the apps and digital infrastructure that power seamless customer experiences.
 
 
 With
 
 $150M+ in annual revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide
 
 , we&rsquo;ve proven what&rsquo;s possible in just a few years. But we&rsquo;re only at the beginning&mdash;this is a chance to shape brands that will define the next decade.
 
 
 
 Position Overview
 
 
 
 
 
 T
 
 
 he QA Executive will be responsible for ensuring high-quality customer interactions across calls, chats, and emails. This role plays a key part in maintaining service excellence, consistency, and compliance with Nobl Travel&rsquo;s customer support standards. The QA Executive will independently evaluate agent performance, identify process gaps, and collaborate with team leads/ trainers to drive continuous improvement through actionable insights and training feedback.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Monitor and evaluate customer interactions across all communication channels (calls, chats, and emails) to ensure accuracy, professionalism, and empathy.
 </li>
 <li>
 Provide detailed feedback and coaching suggestions to improve agent performance and customer experience.
 </li>
 <li>
 Conduct calibration sessions with trainers, team leads, or managers to align QA standards and scoring consistency.
 </li>
 <li>
 Identify process improvement opportunities and share recommendations to optimize support workflows.
 </li>
 <li>
 Track and report QA performance trends, highlighting recurring issues or training needs.
 </li>
 <li>
 Collaborate with the training and operations teams to design targeted coaching or refresher programs.
 </li>
 <li>
 Maintain QA documentation, evaluation forms, and quality dashboards.
 </li>
 <li>
 Ensure adherence to company policies, communication guidelines, and brand voice across all interactions.
 
 
 </li>
 </ul>
 
 Key Requirements
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in Quality Assurance within a customer or client support environment.
 </li>
 <li>
 Strong understanding of QA frameworks, evaluation methods, and feedback best practices.
 </li>
 <li>
 Familiarity with CRM or customer support tools (e.g., Zendesk, Salesforce, Gorgias, Freshdesk, or similar).
 </li>
 <li>
 Excellent communication, analytical, and problem-solving skills.
 </li>
 <li>
 High attention to detail with the ability to provide objective and constructive feedback.
 </li>
 <li>
 Proactive mindset with a passion for process improvement and service quality
 </li>
 <li>
 On-site work requirement.
 
 
 </li>
 </ul>
 
 Performance Indicators
 
 
 
 <ul>
 <li>
 Consistency and accuracy of QA evaluations (calibration score &ge; 90%).
 </li>
 <li>
 Timely completion of evaluations and feedback (within agreed SLA).
 </li>
 <li>
 Observable improvement in agent performance and quality scores over time.
 </li>
 <li>
 Contribution to training content or process improvement initiatives.
 </li>
 <li>
 Alignment of QA insights with customer satisfaction (CSAT) and First Contact Resolution (FCR) trends.
 </li>
 </ul>
</div>

QA Executive – Customer Support

Explore 687+ Customer support engineer in Islamabad Pakistan this November. Find roles across top companies and apply now to boost your career.