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customer service executive Jobs in Karachi

customer service executive

customer support engineer

Highfy Private Limited

Customer Support ExecutiveCompany: Highfy.pk Location: Khaliq Uz Zaman Road, Block 8 Clifton, Opposite Bachaa Party, Karachi Job Type: Full-Time Education Required: Minimum Bachelor&rsquo;s Degree Salary: PKR 60,000 &ndash; 65,000 per monthAbout Highfy.pkHighfy.pk is a fast-growing eCommerce platform committed to delivering quality products and an excellent shopping experience. We believe in a customer-first mindset and are looking for individuals who genuinely care about customer satisfaction and building long-term relationships.Job Responsibilities<ul><li>Respond to customer inquiries via call, WhatsApp, email, and social media in a timely and professional manner</li><li>Resolve customer complaints efficiently while maintaining a positive tone</li><li>Process orders, returns, exchanges, and refunds</li><li>Coordinate with logistics and warehouse teams to ensure smooth order fulfillment</li><li>Maintain accurate records of customer interactions</li><li>Provide product information and assist customers in making informed purchasing decisions</li><li>Identify customer needs and suggest improvements to enhance the customer experience</li></ul>Requirements<ul><li>Female Only</li><li>Minimum Bachelor&rsquo;s degree (required)</li><li>2 years experience in Customer Support</li><li>Ability to handle incoming calls and customer complaints professionally</li><li>Strong communication skills (Urdu &amp; English)</li><li>Excellent problem-solving abilities</li><li>Ability to handle difficult situations with patience and professionalism</li><li>Basic computer proficiency (MS Office, Excel, CRM tools preferred)</li><li>Previous customer support experience is a plus</li><li>Must have a customer-first mindset</li></ul>Working Hours<ul><li>09:00 AM &ndash; 06:00 PM (Monday to Saturday)</li></ul>Benefits<ul><li>Paid leaves</li><li>Attendance allowance</li></ul>If you are passionate about helping customers and want to be part of a dynamic team, we&rsquo;d love to hear from you!Job Type: Full-timePay: Rs60,000.00 - Rs65,000.00 per monthApplication Question(s):<ul><li>Current Salary</li><li>Expected Salary</li><li>How soon can you join?</li></ul>Work Location: In person

Customer Support Executive

Xynomics

HPH International is Hiring: Customer Support ExecutiveAre you passionate about helping others and delivering exceptional customer service?Join our dynamic team as a Customer Support Executive and grow your career with us!Location: KarachiJob Type: Full-timeExperience: 2 to 3 yearsKey Responsibilities:Handle customer inquiries via phone, email, and chatProvide accurate information and resolve customer issues efficientlyMaintain records of customer interactionsCollaborate with internal teams for timely issue resolutionRequirements:Excellent communication skills (verbal &amp; written)Strong problem-solving abilitiesProficiency in MS Office and computer skillsPositive attitude and team spiritWhat We Offer:Friendly and professional work environmentCareer growth opportunitiesCompetitive salary and performance-based IncrementApply now at: Careers@hospicaresystems.comJob Type: Full-timeWork Location: In person

Female Customer Support Executive

Contour Software

<div>
 
 About Contour
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 About The Team
 
 
 
 The Customer Support &amp; Monitoring (CSM) Team is part of the Customer Success Operations (CSOT) group within ASTRO IT, Andromeda's enterprise IT function. Managed by Ryan Singh, this team is at the forefront of Andromeda's customer-first IT philosophy &mdash; delivering Tier 1 support, proactive monitoring, and meaningful customer engagement across the organization.
 
 
 The CSM Team operates with a service-oriented mindset, serving as a key touchpoint between Andromeda's IT capabilities and its business users. We believe every interaction is an opportunity to build trust, solve problems, and raise the bar for customer satisfaction.
 
 
 
 Role Overview
 
 
 
 As an IT Support Specialist on the CSM Team, you will be a frontline champion of the customer experience &mdash; supporting Andromeda employees across North America from Pakistan. You will provide responsive Tier 1 IT and security support, monitor system alerts and signals, and own the end-to-end ticket lifecycle from creation through resolution.
 
 
 This is a full-time remote position based in Pakistan. As part of the team, you will work in shifts, and your schedule will rotate each quarter to support a variety of customers. You will collaborate in real time with colleagues and customers in North America. Excellent English communication skills&mdash;both written and spoken&mdash;are essential to succeed in this role.
 
 
 
 Key Responsibilities
 
 
 
 
 Tier 1 IT &amp; Security Support
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for IT and security-related issues across Andromeda, providing timely and empathetic support to all users.
 </li>
 <li>
 Diagnose and resolve hardware, software, connectivity, and account-related issues with a customer-first approach.
 </li>
 <li>
 Escalate complex or security-sensitive issues to Tier 2 teams (including ESPO) with clear, thorough documentation.
 </li>
 <li>
 Uphold and reinforce security best practices in every customer interaction.
 
 
 </li>
 </ul>
 
 Monitoring &amp; Alert Response
 
 
 
 <ul>
 <li>
 Monitor IT alerts, signals, and dashboards to identify and address potential issues before they impact end users.
 </li>
 <li>
 Respond promptly to triggered alerts, assess severity, and initiate appropriate response actions.
 </li>
 <li>
 Maintain awareness of the health of the Andromeda IT environment and contribute to a culture of proactive operations.
 
 
 </li>
 </ul>
 
 Ticket Management
 
 
 
 <ul>
 <li>
 Create, categorize, prioritize, and triage incoming support tickets in accordance with established SLAs and team processes.
 </li>
 <li>
 Maintain accurate and up-to-date ticket documentation throughout the lifecycle of each request.
 </li>
 <li>
 Identify patterns in ticket volume or recurring issues and surface insights for process improvement.
 
 
 </li>
 </ul>
 
 Customer Engagement &amp; Outreach
 
 
 
 <ul>
 <li>
 Proactively engage customers through outreach initiatives, check-ins, and follow-ups to ensure ongoing satisfaction and issue resolution.
 </li>
 <li>
 Deliver clear, approachable IT training and guidance to end users, empowering them to get the most from Andromeda's technology environment.
 </li>
 <li>
 Build strong relationships with business users, acting as a trusted IT partner and advocate.
 </li>
 <li>
 Gather and relay customer feedback to help continuously improve CSM Team processes and service delivery.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in an IT support, helpdesk, or service desk role.
 </li>
 <li>
 Solid foundation in Tier 1 troubleshooting across Windows endpoints, Microsoft 365, and common business applications.
 </li>
 <li>
 Experience with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, or similar).
 </li>
 <li>
 Strong communication skills &mdash; written and verbal &mdash; with a genuine passion for helping people.
 </li>
 <li>
 Ability to manage competing priorities in a fast-paced environment with professionalism and composure.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for IT and security-related issues across Andromeda, providing timely and empathetic support to all users.
 </li>
 <li>
 Diagnose and resolve hardware, software, connectivity, and account-related issues with a customer-first approach.
 </li>
 <li>
 Escalate complex or security-sensitive issues to Tier 2 teams (including ESPO) with clear, thorough documentation.
 </li>
 <li>
 Uphold and reinforce security best practices in every customer interaction.
 </li>
 <li>
 End-user support across mixed environments &ndash; strong Windows experience, with working knowledge of macOS (especially in Microsoft 365-heavy setups).
 </li>
 <li>
 Microsoft 365 core services &ndash; proficient in Outlook, Teams, OneDrive, SharePoint, and fundamental Azure AD/Entra concepts (users, groups, devices, MFA).
 </li>
 <li>
 Experience working with AI prompts and evaluating outcomes &ndash; ability to craft effective prompts, assess result quality, and apply outputs responsibly in a business or IT context.
 
 
 </li>
 </ul>
 
 PAKISTAN LOCATION &amp; EST HOURS REQUIREMENTS
 
 
 
 
 Requirements
 
 
 
 This position is specifically posted for candidates based in Pakistan. The following requirements are non-negotiable and central to performing the role effectively:
 
 
 <ul>
 <li>
 English Proficiency (Written): Exceptional written English is mandatory. You will communicate daily with North American colleagues and customers via ticketing systems, email, chat, and documentation. All written communications must be professional, clear, and precise &mdash; free of grammatical errors. You will be evaluated on written English proficiency during the hiring process.
 </li>
 <li>
 English Proficiency (Spoken): Strong spoken English is required. You will participate in video meetings, calls, and live chat with English-speaking customers and team members throughout your workday. The ability to convey technical information confidently and clearly in spoken English is essential.
 </li>
 <li>
 EST Hours: You must be available to work during core Eastern Standard Time (EST) business hours. Andromeda's customers and stakeholders operate during North American business hours, and real-time collaboration during those hours is a core requirement of this role. EST is UTC-5 (standard time) / UTC-4 (Eastern Daylight Time). Your primary working hours will generally align to 9:00 AM &ndash; 6:00 PM EST.
 </li>
 <li>
 On-Call Availability: Ability to participate in a rotating on-call schedule to help ensure continuous coverage for Andromeda's operations, including outside standard EST business hours on occasion.
 </li>
 <li>
 Schedule Flexibility: Willingness and ability to adapt your work schedule to accommodate shifting business needs, urgent issues, or time-sensitive projects as required.
 </li>
 <li>
 Management Reporting: Pakistan-based staff report to Asif Khan (Manager, Acquisition Integration and Pakistan IT Operations) for management, mentoring, and professional development, while receiving technical task direction from CSM Team leads and product owners.
 
 
 </li>
 </ul>
 
 Skills That Set You Apart
 
 
 
 <ul>
 <li>
 Excellent written and spoken English &mdash; the ability to communicate clearly and professionally in all customer interactions is essential and considered a primary competency for this role.
 </li>
 <li>
 Exceptional documentation skills &mdash; able to produce thorough, accurate, and well-structured records of issues, resolutions, and processes.
 </li>
 <li>
 Outstanding customer service orientation with a demonstrated ability to deliver a warm, professional experience to every user.
 </li>
 <li>
 Strong ability to investigate, troubleshoot, and resolve technical issues independently and systematically.
 </li>
 <li>
 Ability to communicate complex technical information in plain, user-friendly language, adapting tone and detail for both technical and non-technical audiences.
 </li>
 <li>
 Highly self-motivated and self-directed, with keen attention to detail and the ability to manage workload without close supervision.
 </li>
 <li>
 Comfortable working within a diverse, geographically distributed team across multiple time zones and cultural contexts.
 
 
 </li>
 </ul>
 
 What Success Looks Like
 
 
 
 In this role, you will be measured not just by ticket closure rates, but by the quality of the experience you create for every customer you support. A successful CSM Team member:
 
 
 <ul>
 <li>
 Resolves issues quickly and thoroughly, with empathy and clarity.
 </li>
 <li>
 Anticipates problems through proactive monitoring rather than waiting to react.
 </li>
 <li>
 Communicates in clear, professional English that instills confidence in every customer interaction.
 </li>
 <li>
 Leaves every customer interaction better than they found it.
 </li>
 <li>
 Contributes to a team culture of accountability, improvement, and shared purpose.
 </li>
 <li>
 Is fully present and engaged during EST business hours, collaborating in real time with the broader ASTRO team.
 
 
 </li>
 </ul>
 
 OUR CULTURE &amp; VALUES
 
 
 
 The ASTRO IT team is committed to delivering reliable, secure, and scalable technology solutions with a customer-focused, service-oriented mindset. The CSM Team embodies this mission every day &mdash; going above and beyond to ensure that every Andromeda employee has the support they need to do their best work.
 
 
 We value curiosity, ownership, collaboration, and a relentless focus on the customer experience. Pakistan-based team members are full and valued members of the ASTRO family, and we invest in your growth, mentorship, and professional development.
 
 
 
 Exciting Benefits We Offer
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

IT Support Engineer

DK Digital Solutions

Job Title: International Customer Support Executive (Logistics Department)Location: Gulshan-e-Iqbal, Block 2, KarachiSalary: PKR 60,000 per monthWorking Hours: 6:00 PM &ndash; 3:00 AM Working Days: Monday to FridayJob OverviewWe are seeking a skilled and experienced International Customer Support Executive for our Logistics Department. The ideal candidate will be responsible for handling international clients, managing shipment-related queries, and ensuring smooth communication between clients and internal operations teams.Key Responsibilities<ul><li>Handle international customer inquiries via email, calls, and chat</li><li>Provide real-time updates on shipments and logistics operations</li><li>Coordinate with internal logistics and operations teams for issue resolution</li><li>Manage complaints, delays, and escalation cases professionally</li><li>Maintain accurate records of customer interactions</li><li>Ensure high-quality customer service and client satisfaction</li><li>Follow company SOPs and service level agreements (SLAs)</li></ul>Requirements<ul><li>Minimum 2 years of experience in customer support (preferably logistics or international support)</li><li>Strong communication skills in English (written &amp; spoken)</li><li>Ability to work night shift (6 PM &ndash; 3 AM)</li><li>Experience in handling international clients is a plus</li><li>Good problem-solving and coordination skills</li><li>Ability to work under pressure and meet deadlines</li></ul>We Offer<ul><li>Professional working environment</li><li>Growth opportunities in logistics and international operations</li><li>Long-term career development potential</li></ul>Pay: Rs60,000.00 per monthWork Location: In person

Global Business Shared Service

About the jobUS Mobile is on a mission to revolutionise connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That&rsquo;s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world-class engineering, best-in-class user experience, and features that will define the next generation of connectivity.At the core of it all, we have a team and culture that has been recognized by Forbes as one of the top 500 best startup employers in the US. Our team spans diverse backgrounds, cultures, and stories, with employees coming from 20+ countries.We're a venture-backed company entering hypergrowth, having recently ranked 94th on Inc 5000's fastest-growing private companies in America, and we&rsquo;re looking for someone exceptional to join our team.You're on the frontline, owning every millimeter of the customer experience. Through deep troubleshooting of common and outlier issues, walking customers through activation experiences, receiving and reporting on feedback directly from users, and developing satisfying solutions to difficult problems &mdash; you will gain a panoramic perspective on how US Mobile operates. From there, you can explore careers here and elsewhere in areas that interest you and where you provide unique insight and capabilities.Product Support Engineers provide customer support by chat, phone or email with the authority to make direct decisions, think creatively, and with a direct line to teams around the company. Gain expertise on every aspect of the product and organization.Responsibilities<ul><li>Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey</li><li>Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions</li><li>Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction</li><li>Analyze customer feedback and data to identify pain points and opportunities for improvement</li><li>Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values</li><li>Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback</li></ul>Requirements<ul><li>Bachelor's degree in a relevant field. IELTS, A-Levels</li><li>We also consider students on a gap year or who have recently completed their A - Levels.</li><li>Strong communication skills, both written and verbal</li><li>Demonstrated empathy and customer-centric mindset</li><li>Ability to work effectively within a team and across departments</li><li>Proactive attitude with a strong willingness to learn and adapt</li><li>Willing to work 12 - 9 AM.</li><li>Willing to work ONSITE. This is not a remote role.</li></ul>What We Offer<ul><li>Competitive above-market salary</li><li>Comprehensive health coverage</li><li>Free food, drinks, and many facilities</li><li>Dynamic and agile startup environment</li></ul>Job Type: Full-timePay: Rs115,000.00 - Rs140,000.00 per monthWork Location: In person

Product Experience Analyst

Home Done

About the Role:We are looking for Customer Service and Support professionals to join our team at a leading UK-based online retail company in our Karachi office. If you are passionate about providing exceptional customer service and have the skills to thrive in a dynamic work environment, we want to hear from you!Primary Responsibilities:<ul><li>Process customer orders and promptly respond to emails.</li><li>Handle customer inquiries and calls effectively.</li><li>Provide after-sales support to ensure customer satisfaction.</li><li>Address ad-hoc tasks as needed.</li></ul>Required Skills and Qualifications:<ul><li>4+ years of experience in customer service and support roles with international companies preferably.</li><li>Experience in orders processing and order management.</li><li>Exceptional command of the English language, both written and spoken (mandatory).</li><li>Previous experience in call handling and customer service.</li><li>Familiarity with relevant CRMs.</li><li>eCommerce industry experience will be preferred.</li></ul>Interpersonal and Soft Skills:<ul><li>Commitment to quality and customer satisfaction.</li><li>Very good attention to detail.</li><li>Self-organized &amp; disciplined.</li><li>Team player (cooperates and works well with team members).</li><li>Excellent communication skills with the ability to explain issues clearly and simply, both orally and in writing.</li><li>Strong work ethic and ability to multitask efficiently.</li></ul>What We Offer:<ul><li>Competitive salary package based on skills and experience.</li><li>Yearly increments to recognize and reward your contributions.</li><li>Performance-based yearly bonuses.</li><li>Comprehensive health insurance coverage for you, your spouse, and children.</li><li>Paid leaves for work-life balance.</li><li>Opportunities for professional growth and development.</li><li>The chance to be part of a growing company with a strong market presence.</li></ul>Working Hours: : 12:30 pm to 9:30 pm (PKT) Mon to Fri + Alternate SundaysLocation: DHA, Phase V, Karachi (Onsite)Send you CV to hr@homedone.co.ukJob Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>How much experience do you have in Customer Service and Support?</li><li>What is your current/ last pay?</li><li>What is your salary expectation?</li></ul>Work Location: In person

Customer Service and Support Executive

About Us:Home Done is a leading UK-based online retailer specializing in home and garden products. We are looking for Customer Service and Support professionals to join our back-office team in Karachi. If you are passionate about providing exceptional customer service and have the skills to thrive in a dynamic work environment, we want to hear from you!Primary Responsibilities:<ul><li>Process customer orders and promptly respond to emails.</li><li>Handle customer inquiries and calls effectively.</li><li>Provide after-sales support to ensure customer satisfaction.</li><li>Address ad-hoc tasks as needed.</li></ul>Required Skills and Qualifications:<ul><li>4+ years of experience in customer service and support roles with international companies.</li><li>UK-market experience will be a plus.</li><li>Experience in order processing and order management.</li><li>Exceptional command of the English language, both written and spoken (mandatory).</li><li>Previous experience in call handling and customer service.</li><li>Familiarity with relevant CRMs.</li><li>eCommerce industry experience will be preferred.</li></ul>Interpersonal and Soft Skills:<ul><li>Commitment to quality and customer satisfaction.</li><li>Excellent attention to detail.</li><li>Self-organized &amp; disciplined.</li><li>Team player (cooperates and works well with team members).</li><li>Excellent communication skills with the ability to explain issues clearly and simply, both orally and in writing.</li><li>Strong work ethic and ability to multitask efficiently.</li></ul>What We Offer:<ul><li>Competitive salary package based on skills and experience.</li><li>Yearly increments to recognize and reward your contributions.</li><li>Comprehensive health insurance coverage for you, your spouse, and your children.</li><li>Paid leave for work-life balance.</li><li>The chance to be part of a growing company with a strong market presence</li></ul>Salary Range: PKR 70,000 to 90,000Work Schedule: 12:30 pm to 9:30 pm (PKT) Mon to Fri + Alternate SundaysJob Location: DHA, Phase V, Karachi (Onsite)Drop your CV at hr@homedone.co.ukJob Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Service: 3 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Explore 809+ Customer support engineer in Karachi this May. Find roles across top companies and apply now to boost your career.

809 customer support engineer jobs In Karachi

Customer Support Executive

Female Customer Support Executive

IT Support Engineer

Customer Support Executive

Product Experience Analyst

Customer Service and Support Executive

Customer Support Executive