sales coordinator

ai engineer

assistant engineer

customer support agent

network support engineer

customer support engineer

Albi

<div>
 
 We are a fast-growing SaaS company on a mission to propel the restoration industry forward by empowering restoration companies with the technology they need to scale and grow their businesses.
 
 
 As our customer base continues to grow, we are expanding our global support organization to ensure customers receive reliable, timely, and high-quality technical support.
 
 
 We are looking for a
 
 Support Engineer I
 
 to join our Karachi-based team. This is an
 
 entry-level / junior engineering role
 
 that works closely with Support Specialists and senior engineers to
 
 troubleshoot, fix, and resolve customer issues
 
 . You will work directly on production-impacting problems, contributing code fixes, data corrections, and configuration changes under established processes and guidance.
 
 
 This position supports
 
 U.S. evening hours
 
 and requires working
 
 4:00 AM - 1:00 PM Karachi time (with a 1-hour break),
 
 or approximately 5:00PM - 2:00AM US Central Time.
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Partner with Support Specialists to investigate, troubleshoot,
 
 fix
 
 , and resolve customer-reported technical issues.
 </li>
 <li>
 Diagnose root causes by analyzing application behavior, logs, and data.
 </li>
 <li>
 Implement
 
 code fixes in .NET-based applications
 
 for well-scoped, low-to-medium complexity issues, following established development and deployment processes.
 </li>
 <li>
 Write and execute
 
 SQL queries
 
 , including safe
 
 bulk operations
 
 (updates/inserts) to correct data issues when required.
 </li>
 <li>
 Reproduce issues in lower environments and validate fixes before deployment.
 </li>
 <li>
 Own assigned support cases end-to-end, ensuring timely communication, proper resolution, and post-fix validation.
 </li>
 <li>
 Escalate complex or high-risk issues to senior engineers with clear analysis and proposed solutions.
 </li>
 <li>
 Collaborate with engineering and QA teams to ensure fixes are properly tested and released.
 </li>
 <li>
 Document fixes, root causes, and preventive steps in internal knowledge bases.
 </li>
 <li>
 Participate in shift handovers to ensure continuity across time zones.
 </li>
 <li>
 Continuously build technical expertise in the product, platform, and support tooling
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 
 0-2 years of professional experience
 
 in technical support, application support, or software engineering.
 </li>
 <li>
 Working knowledge of
 
 .NET / C#
 
 , including debugging, fixing bugs, and understanding application flow.
 </li>
 <li>
 Strong
 
 SQL skills
 
 , including:
 </li>
 <ul>
 <li>
 Writing queries with joins and filters
 </li>
 <li>
 Data analysis and validation
 </li>
 <li>
 Experience or exposure to
 
 bulk operations
 
 with attention to safety and data integrity
 </li>
 </ul>
 <li>
 Solid troubleshooting and analytical problem-solving skills.
 </li>
 <li>
 Strong sense of
 
 ownership and accountability
 
 for customer-impacting issues.
 </li>
 <li>
 Good written and verbal
 
 communication skills
 
 in English.
 </li>
 <li>
 Ability to work responsibly with production systems and follow change-management processes.
 </li>
 <li>
 Willingness to work
 
 4:00 AM - 1:00 PM PKT
 
 to support U.S. evening operations.
 </li>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience contributing bug fixes in a production environment.
 </li>
 <li>
 Familiarity with REST APIs and debugging API-related issues.
 </li>
 <li>
 Exposure to CI/CD pipelines and code review processes.
 </li>
 <li>
 Experience with ticketing systems (Zendesk, Jira, Freshdesk).
 </li>
 <li>
 Basic understanding of cloud platforms (Azure preferred).
 </li>
 <li>
 Prior SaaS or customer-facing technical experience.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 We're driven by purpose, fueled by high energy, and committed to helping our people grow.
 
 
 We offer:
 
 <ul>
 <li>
 Competitive salary aligned with the Karachi market
 </li>
 <li>
 Paid time off and company holidays
 </li>
 <li>
 Medical insurance coverage
 </li>
 <li>
 Real ownership of production issues and meaningful technical work
 </li>
 <li>
 Mentorship from experienced engineers
 </li>
 <li>
 Clear career progression
 </li>
 <li>
 Supportive, collaborative team culture
 </li>
 <li>
 Stable work schedule aligned with U.S. business needs
 </li>
 </ul>
 
 Your growth matters to us. We provide hands-on experience, trust, and support to help you develop into a strong engineer while making a real impact for our customers.
 
</div>

Support Engineer

Appfiniti Technologies Solution

We are hiring a proactive and customer-oriented Technical Support Engineer to join our team. This role is ideal for someone with solid troubleshooting expertise, strong networking knowledge, and hands-on experience supporting Windows and macOS environments.The successful candidate will be responsible for delivering responsive frontline support, resolving technical issues efficiently, and working closely with internal IT teams to maintain high service standards.Role OverviewAs a Technical Support Engineer, you will serve as the first point of contact for clients experiencing technical issues. You will diagnose, resolve, and document support cases while ensuring a positive customer experience and adherence to service level commitments.Key Responsibilities<ul><li>Deliver first-line technical assistance via phone, email, and chat.</li><li>Troubleshoot and resolve hardware, software, and network-related issues.</li><li>Support users with software setup, configuration, account provisioning, and general system usage.</li><li>Install, configure, and maintain desktops, laptops, networks, and peripheral devices.</li><li>Administer user accounts and permissions through Active Directory.</li><li>Conduct routine maintenance tasks including updates, backups, and security checks.</li><li>Escalate complex issues to senior support teams with detailed documentation.</li><li>Maintain accurate records of incidents and solutions within the ticketing system.</li><li>Follow up with clients to ensure complete issue resolution and satisfaction.</li><li>Meet established SLAs, response times, and quality benchmarks.</li><li>Contribute to internal documentation and continuous process improvement initiatives.</li><li>Provide basic end-user guidance to improve technical awareness and system usage.</li><li>Stay updated on current technologies and troubleshooting best practices.</li><li>Report recurring issues or system trends to management for improvement planning.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Telecommunications, Electronics, or a related discipline.</li><li>Minimum 2 years of experience in a helpdesk or technical support role.</li><li>Strong knowledge of networking fundamentals and troubleshooting methodologies.</li><li>Practical experience supporting Windows and macOS operating systems.</li><li>Experience working with Microsoft 365 and Google Workspace environments.</li><li>Excellent analytical and problem-solving skills.</li><li>Strong written and verbal English communication skills.</li><li>Ability to explain technical issues clearly to non-technical users.</li><li>Customer-focused attitude with attention to detail.</li></ul>Preferred Qualifications<ul><li>Certifications such as CompTIA, Microsoft, or Cisco.</li><li>Experience working within SLA-driven support environments.</li></ul>What We Offer<ul><li>Exposure to diverse IT systems and real-world technical challenges.</li><li>Supportive and collaborative work culture.</li><li>Opportunities for professional growth and hands-on learning.</li></ul>How to Apply Please send your resume to: hr@appfiniti.usJob Type: Full-timeWork Location: In person

Technical Support Engineer

Fiberish Pvt Ltd

Position: Support Engineer Career Level: Intermediate Shift Type: Rotational (Morning/Evening/Night) Location: KarachiRequirement: Intermediate knowledge of Networks and operating systems.<ul><li>Day-to-day network performance monitoring</li><li>Excellent verbal &amp; written communication skills.</li><li>Multi-tasking</li><li>Support customers ensuring maximum possible service availability and performance to our customers.</li><li>Provide instant reply from support desk.</li><li>Should be able to work in a team and perform under pressure and take responsibility for work that assigned by seniors.</li><li>Network troubleshooting and fault analysis to resolve the issue.</li><li>Site visits require for troubleshooting.</li><li>Deployment and maintenance of network monitoring, analysis and reporting tools.</li><li>Basic knowledge of GPON Infrastructure.</li><li>Basic understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Ethernet (STP,RSTP, MSTP, VLANs).</li><li>Good understanding of DNS, DHCP, WiFi standards and Mid to Advanced level of troubleshooting.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

SmartHCM

Job Summary: The IT Support Engineer will provide technical support to end-users and assist in maintaining the company&rsquo;s IT infrastructure. This role involves troubleshooting hardware, software, and network issues, as well as implementing IT solutions in accordance with company policies.Key Responsibilities:&middot; Provide Level 1 support to end-users for laptops, desktops, printers, scanners, and operating systems.&middot; Provide Level 2/3 support and troubleshooting to resolve complex technical issues.&middot; Assist in the administration and maintenance of IT infrastructure, including Windows/Linux servers, networks, and security systems.&middot; Install and configure operating systems (OS) and software as per company SOPs.&middot; Perform system modifications, patches, and updates as needed.&middot; Work within established configuration and change management policies to ensure proper approvals and success of infrastructure changes.&middot; Diagnose and resolve hardware, software, and network-related issues, both remotely and on-site.&middot; Hands-on experience with Linux, Windows, Bash, and PowerShell scripting.&middot; Collaborate with the company&rsquo;s security team to implement security tools, policies, and procedures.&middot; Liaise with vendors and other IT personnel for problem resolution.&middot; Possess knowledge of client/server database applications.&middot; Maintain documentation and reports on technical issues and solutions.&middot; Report directly to the Senior IT staff.Qualifications &amp; Skills:&middot; Bachelor&rsquo;s degree in Computer Science, IT, or related field (or equivalent experience).&middot; Proven experience in IT support or related technical roles.&middot; Strong knowledge of Windows and Linux operating systems, networking protocols, and office productivity software.&middot; Excellent problem-solving and troubleshooting skills.&middot; Strong communication and interpersonal skills.&middot; Relevant certifications (e.g., CompTIA A+, Microsoft, ITIL) are a plus.. Salary Package: Market competitive and negotiable based on experience.How to Apply?Send your CV to mehak.mumtaz@smarthcm.cloud with the subject line or apply directly on Indeed!Job Type: Full-timeWork Location: In person

IT Support Engineer

Telemarketing

The Customer Service Representative (CSR) is responsible for handling customer inquiries, resolving complaints, and providing accurate information about products and services. The role requires excellent communication skills, problem-solving ability, and a customer-focused mindset to ensure high levels of customer satisfaction.Position: Call Center Executive &mdash; Client Support Role (No Sales Targets)Job Responsibilities:<ul><li>Handle inbound and outbound client calls in a professional manner</li><li>Provide accurate information and resolve client queries</li><li>Deliver high-quality customer support and service</li><li>Maintain proper call records and follow-up notes</li><li>Coordinate with internal teams when needed</li><li>Ensure a positive client experience on every interaction</li></ul>Why Join Us:<ul><li>No sales targets or pressure</li><li>Client support focused position</li><li>Fixed salary plus uncapped commissions</li><li>Daily and weekly performance incentives</li><li>Positive and collaborative work culture</li><li>Training and skill development programs</li><li>Career growth opportunities</li><li>Flexible working options</li></ul>Requirements:<ul><li>Good verbal communication skills</li><li>Customer-focused attitude</li><li>Basic computer knowledge</li><li>Ability to handle calls with patience and clarity</li><li>Call center or customer service experience is a plus, but not required</li></ul>Job Types: Full-time, Part-timePay: Up to Rs50,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

Customer Service Executive – No Sales, Full Support Role

Climax Software Solutions

Join Our Team as a Customer Support Executive at Climax Software SolutionsAt Climax Software Solutions, we're on the lookout for a passionate and tech-savvy Customer Support Executive to provide top-notch support for our ERP software. If you're a problem-solver with a strong understanding of ERP systems and a genuine passion for helping customers, we want you to be a part of our growing team!This is an exciting opportunity to work with a dynamic team in a fast-paced, collaborative environment, where you'll play a crucial role in supporting ERP implementations, resolving technical challenges, and ensuring clients get the most out of our software.What You'll Do:<ul><li>Deliver Expert ERP Support:</li></ul>Assist clients with software implementation, configuration, troubleshooting, and ongoing support through various channels, including phone, email, and face-to-face meetings. You&rsquo;ll be the go-to person for resolving client issues and ensuring smooth ERP operations.<ul><li>Provide Comprehensive Software Training:</li></ul>Conduct engaging training sessions&mdash;both one-on-one and in groups&mdash;to help clients understand and maximize their use of our ERP solutions.<ul><li>Collaborate with Development Teams:</li></ul>Work closely with our development team to identify software issues, suggest improvements, and ensure that enhancements meet customer needs and expectations.<ul><li>Document and Track Issues:</li></ul>Utilize our JIRA ticketing system to log client inquiries, monitor progress, and ensure timely issue resolution.<ul><li>Stay Ahead of the Curve:</li></ul>Keep your knowledge up to date on ERP product features, industry trends, and best practices to deliver cutting-edge support to clients.<ul><li>Assist with Software Testing:</li></ul>Help test new software updates and releases to ensure they&rsquo;re fully aligned with customer requirements before deployment.What We&rsquo;re Looking For:<ul><li>Education:</li></ul>Bachelor&rsquo;s degree in Computer Science or a related field.<ul><li>Experience:</li></ul>At least 2 years of experience in ERP software support, implementation, or a similar role with a solid understanding of ERP systems and basic accounting principles.<ul><li>Strong Communication Skills:</li></ul>Fluent in English with excellent verbal and written communication skills&mdash;ability to explain technical concepts in a clear and accessible way is essential.<ul><li>Technical Expertise:</li></ul>Deep understanding of ERP systems and how they integrate with business operations, along with troubleshooting and analytical skills.<ul><li>Customer-Focused Approach:</li></ul>Friendly, approachable, and dedicated to delivering exceptional service in a fast-paced environment.<ul><li>Team Player:</li></ul>Proactive, self-motivated, adaptable, and able to collaborate well within a team setting.Why You&rsquo;ll Love Working With Us:<ul><li>Competitive Salary &amp; Incentives:</li></ul>Enjoy a salary that reflects your skills and experience, along with performance-based incentives.<ul><li>Comprehensive Health &amp; Life Insurance:</li></ul>Full health and life insurance coverage for you and your family.<ul><li>Career Development:</li></ul>We&rsquo;re committed to helping you grow professionally, with plenty of opportunities for training, skill-building, and career advancement.<ul><li>Supportive &amp; Collaborative Environment:</li></ul>Be part of a friendly, inclusive team that values your contributions and encourages innovation.Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Support Executive

Join Our Team as a Software Support Executive (Night Shift)!At Office Automation Services, we&rsquo;re looking for a dynamic Software Support Executive who&rsquo;s not only tech-savvy but also a master at simplifying complex issues for everyone &mdash; from the tech newbie to the C-suite executive. If you're the type who thrives under pressure and enjoys turning confusion into clarity, this could be your perfect fit.What We&rsquo;re Looking For:<ul><li>Fluent in English: Outstanding communication skills, both written and verbal.</li><li>Tech Background: A Bachelor&rsquo;s degree in Computer Science, IT, or a related field.</li><li>Experience: 2+ years of hands-on experience supporting or implementing ERP systems.</li><li>Problem-Solving Pro: Strong troubleshooting skills, with a passion for resolving tech issues.</li><li>Empathy and Approachability: You make technology feel simple, even for those who aren&rsquo;t tech-savvy.</li><li>Speed &amp; Agility: You're quicker than a keyboard shortcut and just as efficient.</li></ul>What You&rsquo;ll Be Doing:<ul><li>ERP Support: Help end-users navigate the world of ERP by troubleshooting and fixing bugs, glitches, and occasional mysteries.</li><li>Training &amp; Empowering: Guide clients (and occasionally your teammates) through ERP features, workflows, and best practices.</li><li>Clear Communication: Respond to issues quickly, explaining solutions clearly and with a friendly, human touch.</li><li>Be the Go-To Expert: Build strong relationships by turning frustration into confidence for your users.</li></ul>Why This Role Matters:This isn&rsquo;t just about answering support tickets &mdash; it&rsquo;s about being the key player in an organization&rsquo;s success. Your expertise will directly influence client satisfaction, business productivity, and ERP system performance. You'll be the one helping users feel empowered and confident with the tools that drive their success.Why You Should Join Us:<ul><li>Make a Real Impact: Your role will be at the heart of our ERP success, directly impacting business operations and client experiences.</li><li>Growth Opportunities: Join a team that&rsquo;s as dedicated to your professional growth as we are to our customers' success.</li><li>Dynamic Work Environment: Experience the excitement of troubleshooting and problem-solving in a fast-paced, supportive environment.</li></ul>Job Details:<ul><li>Position Type: Full-time</li><li>Shift: Night Shift</li><li>Location: On-site (Karachi)</li><li>Education: Bachelor&rsquo;s degree (preferred)</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Support Executive ( Night Shift )

Explore 1254+ Customer support engineer in Karachi this February. Find roles across top companies and apply now to boost your career.

1254 customer support engineer jobs In Karachi

Support Engineer

Technical Support Engineer

Technical Support Engineer

IT Support Engineer

Customer Service Executive – No Sales, Full Support Role

Customer Support Executive

Customer Support Executive ( Night Shift )