customer service representative Jobs in Karachi

customer service representative

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

it support officer

customer support engineer

VIION Technology (Viper Group)

Viper Group is looking for IT Support and Customer Service Engineer who will be responsible for handling day to day tasks related to Desktop, network and other office equipment troubleshooting and maintenance. Engineer will be handling the tasks on Viper's behalf at customer premises or its various offices.Duties and responsibilities: <ul><li>Key responsibilities include diagnosing and troubleshooting technical issues via phone, email, or chat, maintaining customer records in a ticketing system, escalating complex problems, and contributing to a knowledge base. Strong problem-solving, communication, and customer service skills are essential for this role, as is a good understanding of operating systems, networking, and various hardware and software.</li><li>Engineer will be required to travel / commute to different offices or may be resident at single location.</li><li>Preferred experience: 1 year</li><li>Good speaking and writing skills in English</li></ul>Timings are from 8:30AM to 6:00PM Monday to Friday &amp; Saturday till 2:00PMJob Types: Full-time, Internship, FresherWork Location: In person

IT Support Engineer

Sungrow Power Supply Co., Ltd.

<div>
 
 Job description
 
 
 Position Summary
 
 
 The After Sales Service Engineer is responsible for providing high quality customer support through on-site services in product commissioning, maintenance, repairing and training, as well as provide trainings to regional service engineers and service partners. This is a permanent full-time role based in Karachi, Pakistan.
 
 
 
 
 
 Key responsibilities:
 
 
 Conducting field services in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs.
 
 
 Providing trainings and support to regional service engineers and service partners
 
 
 Providing remote support to customers through telephone and email
 
 
 Ensuring that the field services comply with the work health and safety requirements
 
 
 Planning and coordinating tasks as well as liaising with other divisions of the business to complete jobs in a timely manner
 
 
 
 
 
 Skills and experiences required:
 
 
 Bachelor degree or above in electrical engineering
 
 
 Good command of English, both speaking and writing
 
 
 Excellent and professional customer service skills
 
 
 Superior time management and organisational skills
 
 
 Be a team player and great attention to detail
 
 
 Ability to multi-task with excellent follow up skills and attention to detail.
 
 
 Responsible for the work and your customer
 
 
 
 
 
 Skills and experiences preferred:
 
 
 Experience in a technical support or customer service role within the solar PV industry
 
 
 Hands-on experience in PV inverter repairs and commissioning.
 
 
 
 
 
 About Sungrow
 
 
 As a key high-tech enterprise in China, Sungrow Power Supply Co., Ltd. specializes in R&amp;D, production,sales and services of new energy equipment, such as solar energy, wind energy, electric vehicles, mainly provides photovoltaic inverters, wind energy converters, energy storage systems, floating photovoltaic systems, new energy automotive driving systems, EV charging station, smart energy operation and maintenance services, and commits itself to providing first-class full life cycle solutions of clean energy.
 
 
 Since its establishment in 1997, Sungrow has always been engaged in the field of new energ.
 
</div>

After Sales Service Engineer

Eocean Pvt Ltd

Role OverviewAs a Resident Engineer, you will serve as the on-site technical representative responsible for diagnosing, troubleshooting, and resolving software and system issues related to the Eocean application deployed on cloud environments. You will act as the first line of support for the client, ensuring seamless communication, timely resolution of issues, and coordination with internal product and development teams.Key Responsibilities<ul><li>Diagnose, troubleshoot, and resolve technical and application issues on-site.</li><li>Research and identify root causes of software or configuration problems.</li><li>Communicate effectively with end users and business teams through email, chat, or phone until issues are resolved.</li><li>Escalate complex issues to internal teams (e.g., software development, product) with detailed documentation.</li><li>Track and manage open issues, ensuring resolution within agreed SLAs.</li><li>Maintain and support E Ocean application on UAT and Production environments.</li><li>Coordinate with client IT Operations &amp; Support teams for deployment and post-deployment validation.</li><li>Observe, test, and validate new product features, upgrades, and configurations.</li><li>Document troubleshooting steps, technical findings, and solutions in internal knowledge bases.</li><li>Prepare timely reports on issue trends, recurring incidents, and client feedback.</li><li>Maintain positive working relationships with clients to ensure satisfaction and trust.</li></ul>Qualifications and Experience<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>2&ndash;3 years of experience in Technical Support, Application Support, or Resident Engineer roles.</li><li>Hands-on experience with Windows and Linux operating systems.</li><li>Proficiency in SQL databases (Microsoft SQL, MySQL, or Oracle).</li><li>Basic understanding of Java, Node.js, and scripting/programming concepts.</li><li>Strong diagnostic and problem-solving skills with an analytical mindset.</li><li>Excellent communication and customer-handling abilities.</li><li>Ability to work independently and manage multiple priorities.</li><li>Familiarity with cloud-based applications and deployment procedures is a plus.</li></ul>Key Competencies<ul><li>Technical troubleshooting and analytical thinking</li><li>Effective communication and client relationship management</li><li>Time management and multitasking</li><li>Team collaboration and coordination</li><li>Attention to detail and documentation discipline</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Current Salary?</li><li>Expected Salary?</li></ul>Work Location: In person

Technical Support Engineer

Muller and Phipps Pakistan

We are looking for a skilled IT Support Engineer with hands-on experience in networking, system administration, and general IT operations. The ideal candidate will be responsible for maintaining and improving our IT infrastructure, troubleshooting technical issues, and ensuring smooth daily operations across both Windows and Linux environments.You will also be involved in documentation, user support, and basic cloud management tasks. This role offers an opportunity to grow within a dynamic team and work with modern technologies across multiple platforms.Technical Skills &amp; Requirements:<ul><li>Experience: 2&ndash;3 years in IT support or system/network administration.</li><li>Networking: Good understanding of TCP/IP, routers, switches, and Wi-Fi setup.</li><li>System Administration: Proficient in managing both Windows and Linux environments.</li><li>Cloud Knowledge: Basic understanding of AWS, Azure, or Google Cloud Platform.</li><li>Documentation: Familiar with creating IT reports, inventory sheets, and incident logs.</li><li>Strong troubleshooting, communication, and time-management skills.</li></ul>Qualification:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li></ul>Job Type: Full-timeWork Location: In person

Arc Inventor

Job Description:We are looking for a dedicated and professional Customer Support Representative to join our team. The ideal candidate will possess strong communication skills, fluency in English, and the ability to coordinate effectively with international customers through calls, chats, and emails.Key Responsibilities:<ul><li>Handle communication with international clients via phone, chat, and email.</li><li>Provide accurate information, resolve customer queries, and ensure customer satisfaction.</li><li>Maintain a professional and courteous tone in all communications.</li><li>Document customer interactions and update records in the system accurately.</li><li>Collaborate with internal teams to ensure timely resolution of customer issues.</li><li>Adhere to company policies and performance standards.</li></ul>Requirements:<ul><li>Strong verbal and written communication skills in English (mandatory).</li><li>Previous experience in customer support or call center environment is a plus.</li><li>Ability to multitask and handle pressure in a fast-paced environment.</li><li>Must be punctual, reliable, and consistent in performance.</li><li>Proficiency in using computers and basic software tools.</li></ul>Job Title: Customer Support RepresentativeLocation: Gulshan-e-Iqbal, KarachiJob Type: Full-time (On-site)Working Days: Monday to SaturdayTimings: 7:00 PM &ndash; 4:00 AMSalary: PKR 50,000Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Executive ( E- Commerce)

SOAL Technologies

Job DescriptionAdministrative Support: Answer emails and phone calls from clients.Scheduling: Manage the Client&rsquo;s calendar (including scheduling meetings / appointments).Data Entry: Prepare customer spreadsheets and keep online recordsCalling: Make cold calls to generate leads from a provided spreadsheet.Project Management: Create presentations and write official, company-wide correspondenceContent Research and Writing: Conduct online research to find address and contact details for a given list of companies.Customer Support: Address customer queries and provide customer service as first point of contactRequirement:Bachelor&rsquo;s degree preferred in some rolesExcellent writing, verbal communication, and time management skillsFamiliarity with latest workplace technologies, including VoIP, online calendars and desktop sharingWorking knowledge of spreadsheet and word-processing programExcellent multitasking, time management and organizational skillsAbility to work with minimum supervision and confident.Experience with online meeting software (like Zoom or WebEx) and online chat/instant messagingWhat you&rsquo;ll get:<ul><li>Fixed evening shift starting at 8pm PST (Night)</li><li>5 working days</li><li>Weekends (Sat n Sun) off</li><li>Paid time off</li><li>Medical benefits</li><li>Work-life balance</li><li>Opportunities for internal growth</li><li>Location: Onsite, PECHS Block 06, Shahr e Faisal, Karachi.</li><li>FREE Pick n Drop to all the female staff</li></ul>Job Type: Full-timePay: Rs80,000.00 per monthWork Location: In person

Customer Support Executive

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Support at Eminent4U Pvt Ltd, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Engage with customers via telephone to efficiently address and resolve queries about products, sales, retentions, resolution, quality assurance and bookings, aiming for first-contact resolution to ensure customer satisfaction.</li><li>Manage to maintain a high customer satisfaction level consistently.</li><li>Utilize strategic techniques to transform inquiries into opportunities for customer upgrades, sales and savings.</li><li>Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers.</li><li>Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction.</li><li>Manage to sustain a high rate of repeat customers.</li><li>Collaborate closely with the UK team to ensure timely updates and synchronisation of customer interaction data.</li><li>Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills (A/O Level preferred)</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Timings: Afternoon Shift (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM | 3:00 PM - 11:30 PM |) with alternate weekends off.</li><li>Annual bonuses, Anniversary bonus, Birthday allowances, KPI based rewards along with several other fringe benefits.</li><li>Office location: PECHS, Block-6, Sharah-e-Faisal, Karachi.</li><li>Email: careers@eminent4u.com</li></ul>Job Type: Full-timePay: Up to Rs100,000.00 per monthApplication Question(s):<ul><li>Rate your English communication out of 5 (5 being the highest)</li></ul>Experience:<ul><li>Customer Support: 2 years (Required)</li></ul>Work Location: In person

Explore 1219+ Customer support engineer in Karachi this November. Find roles across top companies and apply now to boost your career.

1219 customer support engineer jobs IN Karachi

IT Support Engineer

After Sales Service Engineer

Technical Support Engineer

IT Support Engineer

Customer Support Executive ( E- Commerce)

Customer Support Executive

Customer Support Executive