customer support engineer

Esire Inc

To manage multi-domain Email &amp; Chat Support Executive efficiently during the morning shift by ensuring prompt response times, maintaining CSAT targets, and delivering a seamless customer experience. The role also focuses on accurate handling of Flexi and return processes, proactively addressing customer feedback to reduce recurring issues, and contributing to continuous process and website improvements.Responsibilities:● Handle email support for assigned domains, ensuring responses are accurate, timely, and aligned with CSAT targets. ● Maintain productivity benchmarks, with an expected average of 80&ndash;100 emails resolved and 20+ live chats handled per shift. ● Collaborate with the team during periods of high email volume, as directed by the Manager. ● Manage Flexi and return processes for assigned domains, ensuring accuracy, timeliness, and a smooth customer experience. ● Provide operational support during peak seasons based on domain requirements. ● Proactively identify recurring customer issues and suggest actionable improvements to processes and website experience. ● Manage live chat support across multiple domains while maintaining an average chat handling time of 5 minutes. ● Monitor and review chatbot interactions to identify inaccurate or incomplete responses, and create follow-up tickets where necessary. ● Support the Customer Support team during high chat volumes.Application Question(s):<ul><li>What's your current salary? </li><li>What's your notice period? </li></ul>Work Location: In person

Email & Chat Support Executive - Morning Shift

Inqline

Job Title: QA EngineerCompany: ConnectLoop Location: Karachi, Pakistan Work Type: Full-time, in-office Schedule: 5 days a week from the office Experience Required: 3&ndash;5 yearsAbout ConnectLoopConnectLoop is an AI technology company building AI-powered sales agents that help businesses capture leads, answer customer questions, qualify prospects, book meetings, and follow up across channels such as websites, WhatsApp, email, and CRM systems.We are looking for a detail-oriented QA Engineer to join our Karachi office and help ensure our product is reliable, accurate, and ready for customers.About the RoleAs a QA Engineer at ConnectLoop, you will be responsible for testing our web application, AI agent workflows, APIs, integrations, dashboards, and customer-facing features. You will work closely with the product and engineering teams to identify issues, document bugs, verify fixes, and help improve the overall quality of the platform.This is an in-office role based in Karachi, and the candidate is expected to work from the office 5 days a week.Key Responsibilities<ul><li>Create, execute, and maintain test plans, test cases, and QA checklists.</li><li>Perform manual testing for web applications, admin dashboards, APIs, and AI-powered features.</li><li>Test end-to-end user flows such as sign-up, onboarding, AI agent setup, chat, lead capture, appointment booking, and CRM integrations.</li><li>Evaluate AI agent behavior for accuracy, hallucinations, conversation flow, lead qualification quality, and overall user experience based on the Product Requirements.</li><li>Test integrations with tools such as CRMs, email platforms, calendars, WhatsApp, and other third-party systems.</li><li>Identify, document, and track bugs using tools such as ClickUp, Jira, Linear, or similar platforms.</li><li>Work closely with developers to reproduce issues and verify fixes.</li><li>Perform regression testing before releases.</li><li>Perform performance testing.</li><li>Maintain and update QA documentation including test cases, regression suites, release checklists, and testing procedures.</li><li>Participate in release validation, smoke testing, and user acceptance testing (UAT) activities before production deployments.</li><li>Validate lead data, CRM synchronization, analytics events, and workflow execution to ensure data accuracy across systems.</li><li>Ability to analyze application logs, API responses, and error reports to assist with troubleshooting.</li><li>Test APIs using Postman or similar tools.</li><li>Ensure the product works properly across different browsers, devices, and screen sizes.</li><li>Help improve QA processes, release standards, and product quality.</li></ul>Required Skills &amp; Experience<ul><li>3&ndash;5 years of experience in software quality assurance.</li><li>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.</li><li>Strong experience with manual testing of web applications.</li><li>Good understanding of QA processes, test planning, bug reporting, and regression testing.</li><li>Experience testing APIs using Postman or similar tools.</li><li>Familiarity with browser developer tools for debugging network requests, console errors, and frontend issues.</li><li>Good understanding of application performance, page load behavior, and responsiveness testing.</li><li>Ability to write clear, detailed, and well-structured bug reports.</li><li>Good understanding of software development workflows.</li><li>Strong attention to detail and problem-solving skills.</li><li>Good communication skills and ability to work with developers, product managers, and designers.</li><li>Comfortable working in a fast-paced startup environment where processes evolve rapidly and team members take ownership across multiple areas.</li><li>Ability to work from the Karachi office 5 days a week.</li></ul>Nice to Have<ul><li>Experience with automation testing tools such as Selenium, Cypress, Playwright, or similar.</li><li>Basic SQL knowledge for data validation.</li><li>Experience testing AI chatbots, AI agents, or machine learning products.</li><li>Experience testing SaaS, CRM, calendar, email, or messaging integrations.</li><li>Familiarity with Agile/Scrum development processes.</li><li>Understanding of usability, performance, and security testing.</li></ul>Ideal CandidateThe ideal candidate is detail-oriented, organized, and comfortable working in a fast-moving AI startup environment. You should be able to test products from both a technical and user perspective. Since ConnectLoop is building AI-powered sales agents, you should also be comfortable reviewing AI responses and making sure the experience feels accurate, professional, and useful for customers.Why Join ConnectLoop<ul><li>Work on a modern AI product with real customers.</li><li>Join a growing AI startup at an early stage.</li><li>Work closely with product, engineering, and leadership teams.</li><li>Opportunity to grow into a Senior QA or QA Lead role.</li><li>Be part of a team building AI sales technology for global businesses.</li></ul>Pay: Rs1,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>software quality assurance.: 3 years (Required)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

QA Engineer

Moniepoint

<div>Who we are

Moniepoint Inc. is Africa's all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.

As Nigeria's largest merchant acquirer, we power most of the country's point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.

About the role

Engineering at Moniepoint is an inspired, customer-focused community, dedicated to crafting solutions that redefine our industry. Our infrastructure runs on some of the cool tools that excite infrastructure engineers. We also make business decisions based on the large stream of data we receive daily, so we work daily with big data, perform data analytics and build models to make sense of the noise and give our customers the best experience.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

Location: Remote

Full time

Job Summary

The Senior Front-end Engineer is required to produce and implement functional software solutions for web clients. You will be using the react js application framework.

Experience with these frameworks is an added advantage but you can apply if you have experience with similar J.S frameworks. You will work with the Enterprise Architect to define software requirements and take the lead on operational and technical projects.

In this role, you should be able to work independently with little supervision. You should have excellent organization and problem-solving skills. You are also required to have hands-on experience in software development and agile methodologies. Your primary goal will be to develop high-quality software that is aligned with user needs and business goals.

What you'll get to do
<ul>
<li>Develop high-quality software design and architecture</li>
<li>Identify, prioritize, and execute tasks in the software development life cycle</li>
<li>Develop tools and applications by producing clean, efficient code</li>
<li>Automate tasks through appropriate tools and scripting</li>
<li>Review and debug code</li>
<li>Perform validation and verification testing</li>
<li>Collaborate with internal teams and vendors to fix and improve products</li>
<li>Document development phases and monitor systems</li>
<li>Ensure software is up-to-date with the latest technology</li>
</ul>
To succeed in this role, you should have
<ul>
<li>At least 5 years of proven experience as a Software Engineer</li>
<li>5 years of experience with Javascript and React</li>
<li>Experience in software development, scripting, and project management</li>
<li>Experience using system monitoring tools (e.g. New Relic) and automated testing frameworks</li>
<li>Familiarity with various operating systems (Linux, Mac OS, Windows)</li>
<li>Analytical mind with a problem-solving aptitude</li>
<li>Ability to work independently</li>
<li>Excellent organizational and leadership skills</li>
<li>Minimum of a BS in computer science or related skills</li>
</ul>
What we can offer you
<ul>
<li>Culture -We put our people first and prioritize the well-being of every team member. We've built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.</li>
<li>Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.</li>
<li>Compensation - You'll receive an attractive salary, pension, health insurance, plus other benefits.</li>
</ul>
What to expect in the hiring process
<ul>
<li>A preliminary phone call with the recruiter</li>
<li>Technical Assessment</li>
<li>A technical interview with a Lead in our Engineering Team</li>
<li>A behavioural and technical interview with a member of the Executive team.</li>
</ul>
Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.</div>

Senior Frontend Engineer (React)

We are looking for an experienced Senior Data Analyst with 8+ years of expertise in Business Intelligence, Data Analytics, and ETL development. The ideal candidate will have strong hands-on experience with Power BI, Microsoft Fabric, Azure Data Factory, SQL, and cloud-based analytics solutions to deliver data-driven insights and support strategic business decisions. Key Responsibilities<ul><li>Develop interactive Power BI dashboards and reports.</li><li>Analyze large datasets to generate actionable business insights.</li><li>Design and maintain ETL pipelines using Azure Data Factory and SQL.</li><li>Build and optimize data models and reporting solutions.</li><li>Collaborate with stakeholders to gather business requirements.</li><li>Ensure data quality, security, and reporting accuracy.</li><li>Support business teams with data analysis and performance reporting.</li></ul>Requirements<ul><li>Bachelor's degree in Computer Science, IT, Data Science, or a related field.</li><li>8+ years of experience in Data Analytics or Business Intelligence.</li><li>Strong expertise in Power BI, SQL, Microsoft Fabric, and Azure Data Factory.</li><li>Experience with Azure Synapse, SQL Server, Snowflake, or other data warehouse technologies.</li><li>Knowledge of Python, Databricks, or Spark is a plus.</li><li>Excellent analytical, problem-solving, and communication skills.</li></ul>Preferred Certifications<ul><li>Microsoft Certified: Fabric Analytics Engineer Associate</li><li>Microsoft Certified: Data Analyst Associate</li><li>Power BI Certification</li></ul>Pay: Up to Rs300,000.00 per monthWork Location: Hybrid remote in Karachi

Senior Data Analyst

Hydrochina International Engineering Co., Ltd.

We are seeking a qualified and experienced Junior Planning Engineer / Document Controller for our Water Reservoir Operations &amp; Maintenance Project. The ideal candidate will be responsible for project planning, scheduling, progress monitoring, reporting, and maintaining all project-related documentation in an organized and systematic manner.Key Responsibilities:<ul><li>Develop and maintain project schedules, work plans, and resource allocation plans.</li><li>Monitor project progress and prepare daily, weekly, and monthly reports.</li><li>Coordinate with site teams to ensure timely execution of O&amp;M activities.</li><li>Maintain and control all project documents, drawings, reports, and correspondence.</li><li>Ensure proper document filing, tracking, revision control, and record management.</li><li>Prepare project dashboards, KPIs, and performance reports for management review.</li><li>Support project management in planning preventive and corrective maintenance activities.</li><li>Liaise with clients and consultants regarding project documentation and reporting requirements.</li><li>Ensure compliance with company procedures and document control standards.</li></ul>Qualification &amp; Experience:<ul><li>Bachelor's Degree in Engineering (Civil/Mechanical/Electrical) or a relevant discipline.</li><li>Minimum 2&ndash;4 years of experience in planning, scheduling, and document control, preferably in water, utilities, infrastructure, or O&amp;M projects.</li><li>Proficiency in Primavera P6, MS Project, and Microsoft Office Suite.</li><li>Strong knowledge of project planning, reporting, and document management systems.</li><li>Excellent communication, coordination, and organizational skills.</li></ul>Work Location: In person

Junior Planning Engineer / Document Controller (Nabisar Plant)

Qureos

Qureos is redefining how companies hire with AI. Backed by leading investors including Prosus Ventures and COTU Ventures, Qureos recently raised a $5 million Seed round to accelerate the future of hiring.Trusted by 1,000+ enterprise and public sector organizations, our AI-native recruitment platform distributes jobs across 2,000+ global channels, screens candidates in under 15 seconds, and automates recruitment workflows at scale — compressing hiring timelines from months to as little as six days.As we scale globally, we are looking for a seasoned DevOps Engineer to build and own the infrastructure that powers it all. Why Join Qureos? Behind every product that works at scale is infrastructure that never sleeps. At Qureos, our platform processes millions of candidate interactions, job distributions, and AI-driven workflows, and the engineering that supports it needs to be bulletproof.We are building a DevOps function that treats infrastructure as a product: scalable, observable, and engineered for long-term reliability. You will work directly alongside our development, QA, and IT teams to eliminate operational bottlenecks, automate critical workflows, and ensure our platform performs at the level our enterprise customers expect.This is a high-ownership role at a category-defining HRTech company, an opportunity to shape the technical foundation of one of the fastest-growing AI hiring platforms in the region. What We're Looking For <ul><li>5+ years of experience as a DevOps Engineer or in a closely related infrastructure role</li><li>Strong hands-on experience with Google Cloud Platform (GCP), including Compute Engine, Cloud Storage, Cloud Run, and GKE</li><li>Deep proficiency with Docker and container orchestration, including Kubernetes</li><li>Proven experience building and maintaining CI/CD pipelines using GitHub Actions, Google Cloud Run, CircleCI, or similar tools</li><li>Solid background in monitoring and observability using tools such as Elasticsearch, Kibana, Prometheus, or New Relic</li><li>Experience administering and optimizing MongoDB, including backup, recovery, and disaster recovery strategies</li><li>Strong scripting ability in Python, Bash, or equivalent languages</li><li>Proficiency with infrastructure-as-code tools such as Terraform or Ansible</li><li>Demonstrated ability to implement security best practices across infrastructure, applications, and data layers</li><li>Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience</li><li>Experience with additional cloud platforms (AWS, Azure), Agile/Scrum methodologies, or relevant certifications (GCP, Docker) is a strong plus</li></ul> What You'll Do <ul><li>Design, deploy, and manage scalable cloud infrastructure on GCP to support Qureos' growing global platform</li><li>Build and maintain robust CI/CD pipelines that automate testing, building, and deployment across development and production environments</li><li>Own the monitoring, logging, and alerting stack, proactively identifying and resolving incidents before they impact our enterprise customers</li><li>Administer and optimize MongoDB instances, maintaining data integrity, security, and performance at scale</li><li>Implement and enforce security best practices and compliance standards across all layers of infrastructure and application delivery</li><li>Automate infrastructure provisioning, configuration management, and operational workflows using GCP-native services and custom scripting</li><li>Collaborate closely with development and QA teams to support the full software development lifecycle and accelerate feature delivery</li><li>Develop and maintain disaster recovery strategies to ensure business continuity across critical systems and databases</li><li>Provide technical guidance and hands-on support to resolve complex infrastructure and deployment challenges</li></ul> What We Offer <ul><li>Competitive compensation package</li><li>Opportunity to join a high-growth, VC-backed AI company scaling across global markets</li><li>Direct exposure to AI, SaaS, HRTech, and the infrastructure powering enterprise-grade hiring technology</li><li>Close collaboration with development, QA, founders, and investors</li><li>Structured onboarding, technical enablement, and continuous learning opportunities</li><li>Flexible and collaborative work environment</li></ul>

DevOps Engineer

Forsee Logistics

Department: Software Quality Assurance Reports To: QA Lead / Software Development Manager Office Timings: 6:00 PM to 3:00 AM (Mon-Fri) Office Location: Block 13 Gulistan-e-Johar, Karachi Job Type: Full-Time &amp; On-siteJob SummaryWe are seeking a detail-oriented and analytical Software Quality Engineer (SQE) to ensure the quality, reliability, and performance of web applications, mobile applications, and CRM-based systems. The ideal candidate will be responsible for executing manual and automated testing, supporting UAT processes, identifying defects, and ensuring that all software products meet business and technical requirements before release.Key Responsibilities1. Manual Testing<ul><li>Analyze business and technical requirements to design test cases and test scenarios</li><li>Perform functional, regression, integration, system, and exploratory testing</li><li>Identify, document, and track bugs using defect tracking tools</li><li>Validate fixes and perform re-testing and regression cycles</li></ul>2. Automation Testing<ul><li>Design, develop, and maintain automated test scripts for web and mobile applications</li><li>Execute automation test suites and analyze results</li><li>Enhance existing automation frameworks for scalability and efficiency</li><li>Integrate automated tests into CI/CD pipelines (where applicable)</li></ul>3. UAT (User Acceptance Testing) Support<ul><li>Coordinate with business users for UAT planning and execution</li><li>Prepare UAT test cases and support end-users during testing cycles</li><li>Collect feedback and ensure proper defect documentation and resolution</li><li>Validate business requirements against delivered functionality</li></ul>4. Web, Mobile &amp; CRM Testing<ul><li>Perform end-to-end testing for web applications, mobile apps, and CRM systems</li><li>Ensure cross-browser, cross-device, and cross-platform compatibility</li><li>Validate data integrity across integrated systems</li><li>Test APIs and backend services where required</li></ul>5. Quality Assurance &amp; Process Improvement<ul><li>Ensure adherence to QA standards, processes, and best practices</li><li>Participate in requirement analysis and sprint planning sessions</li><li>Provide feedback to improve product usability, performance, and reliability</li><li>Contribute to the continuous improvement of QA processes and tools</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, IT, or related field</li><li>1&ndash;4+ years of experience in Software Quality Assurance</li><li>Strong understanding of SDLC, STLC, and Agile methodologies</li><li>Experience in manual testing and test case design</li><li>Hands-on experience in automation testing tools (e.g., Selenium, Cypress, Playwright, Appium) is a plus</li><li>Experience with bug tracking tools (Jira, Bugzilla, Azure DevOps, etc.)</li><li>Understanding of API testing tools (Postman, SoapUI, etc.)</li><li>Knowledge of CRM systems testing (Salesforce, custom CRM, etc.) preferred</li><li>Strong analytical, problem-solving, and communication skills</li></ul>Preferred Technical Knowledge<ul><li>Test automation frameworks (TestNG, JUnit, PyTest, etc.)</li><li>CI/CD tools (Jenkins, GitLab CI, etc.)</li><li>Basic SQL knowledge for database validation</li><li>Understanding of RESTful APIs and JSON/XML structures</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Career growth in QA automation and leadership roles</li><li>Exposure to enterprise-level applications and CRM systems</li><li>Learning and development opportunities</li><li>Collaborative and growth-oriented work environment</li><li>Supportive and Friendly environment</li></ul>Pay: Up to Rs100,000.00 per monthWork Location: In person

Software Quality Engineer (SQE)

Explore 160+ Customer support engineer in Karachi this July. Find roles across top companies and apply now to boost your career.