customer support engineer

HR Ways

IT Support Engineer - Onsite Karachi﻿About Company: ﻿﻿With over 40 years of expertise, a trusted leader in enterprise solutions delivers innovative tools like eAudit to drive audit efficiency and client success.Job DescriptionWe are seeking for an IT Support Engineer. The role involves Client management &amp; Office Infrastructure.Key Responsibilities:Bank Application Deployment: ﻿Perform on-site installation and configuration of eAudit software at various bank branches and head offices. ﻿ ﻿Technical Liaison: Work with bank IT teams to ensure server readiness, networking, and database connectivity. ﻿ ﻿Office IT Management: Provide support for internal laptops and maintain the **IP Phone (VoIP)** system.﻿﻿Systems Monitoring: Ensure application uptime across our Pakistan and France cloud hosting environments. ﻿ ﻿Support: Troubleshoot and resolve technical issues for banking clients post- deployment. Technical ﻿ ﻿﻿ T﻿echnical Requirements: ﻿Education:Bachelors degree in CS, IT, or related field. ﻿Software Skills:Basic knowledge of application deployment and web server environments. ﻿Networking:Familiarity with LAN/WAN and **IP Phone** setup. ﻿Databases:Basic SQL knowledge for data troubleshooting. ﻿Professionalism:Strong communication skills suitable for a corporate banking environment.﻿ ﻿﻿Other Details:Experience: 3-4 years ﻿Timings: 9:00 AM - 6:00 PM ﻿Work Days: Monday - Friday ﻿Location: DHA, Karachi ﻿Benefits: Hospitalization Medical CardJob Type: Full-timeWork Location: In person

IT Support Engineer

Buraqstore(Women's Clothing Brand)

We are urgently hiring for a proactive and customer-focused Customer Support Executive to join our team(Remote Job). The ideal candidate will be responsible for handling customer calls, confirming orders, tracking shipments, coordinating with courier partners, and performing accurate data entry. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Key Responsibilities<ul><li>Attend inbound and outbound customer calls in a professional and courteous manner</li><li>Confirm customer orders and ensure all details are accurate</li><li>Check shipment tracking status and provide timely updates to customers</li><li>Coordinate with courier partners to ensure on-time delivery</li><li>Resolve customer inquiries and complaints efficiently</li><li>Maintain accurate records of customer interactions and transactions</li><li>Perform data entry tasks with high accuracy and attention to detail</li><li>Follow up with customers to ensure satisfaction and issue resolution</li></ul>Required Skills &amp; Qualifications<ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree preferred)</li><li>Strong verbal and written communication skills</li><li>Good problem-solving and coordination abilities</li><li>Basic computer proficiency (MS Office, email, CRM systems)</li><li>Ability to multitask and manage time effectively</li><li>Attention to detail and accuracy in data entry</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs31,000.00 per monthApplication Question(s):<ul><li>Are you currently doing any job?</li></ul>If yes then can you join immediately or there would be any notice period?<ul><li>Are you currently studying?</li></ul>If yes then what are your class timings?Work Location: Remote

Customer Support Executive

Xynomics

HPH International is Hiring: Customer Support ExecutiveAre you passionate about helping others and delivering exceptional customer service?Join our dynamic team as a Customer Support Executive and grow your career with us!Location: KarachiJob Type: Full-timeExperience: 2 to 3 yearsKey Responsibilities:Handle customer inquiries via phone, email, and chatProvide accurate information and resolve customer issues efficientlyMaintain records of customer interactionsCollaborate with internal teams for timely issue resolutionRequirements:Excellent communication skills (verbal &amp; written)Strong problem-solving abilitiesProficiency in MS Office and computer skillsPositive attitude and team spiritWhat We Offer:Friendly and professional work environmentCareer growth opportunitiesCompetitive salary and performance-based IncrementApply now at: Careers@hospicaresystems.comJob Type: Full-timeWork Location: In person

Female Customer Support Executive

Ezone Pearl

Job Description:We are hiring a Customer Support Executive to manage customer communication for our growing online business.This is an office-based position. The role requires strong written communication skills and the ability to handle customer queries professionally and efficiently.Key Responsibilities:<ul><li>Respond to customer emails and messages in a timely manner</li><li>Handle order inquiries, shipping updates, returns, and complaints</li><li>Resolve customer concerns with professionalism and accuracy</li><li>Maintain organized records of customer interactions</li><li>Coordinate with internal departments when necessary</li><li>Ensure high customer satisfaction</li></ul>Requirements:<ul><li>Excellent written English (grammar and tone must be strong)</li><li>Prior customer service experience preferred</li><li>Ability to manage difficult customers calmly</li><li>Strong attention to detail</li><li>Good typing speed</li><li>Basic understanding of order processing systems</li><li>Must be punctual and disciplined</li></ul>Location:Office-based position - Karachi (Gulshan-e-Iqbal)Working Hours:From 9:30 AM to 6:00 PMSalary:Market competitive. Final offer based on experience and skill level.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>How would you rate your written English skills? Select one from Basic, Intermediate, Advanced</li><li>What is your current monthly salary?</li><li>What is your expected monthly salary?</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Customer Service : 2 years (Required)</li></ul>Work Location: In person

Customer Support Executive (E-commerce Operations)

NielsenIQ

<div>Job Description 
The Customer Success function is a cornerstone of NIQ Brandbank, playing a crucial role in customer onboarding, adoption, retention, development, and satisfaction for both Brandbank and Etilize solutions.
The Customer Integration function is a vital, client-facing component of NIQ Brandbank. It is responsible for managing the suite of solutions across both Brandbank and Etilize, including associated service levels. This function ensures the efficient ingestion and distribution of all relevant digital product content to meet the needs of our internal teams, stakeholders, customers, industry, and NIQ.
About the job
The core focus of the Customer Integration Consultant role is to become proficient in Brandbank services and systems, ensuring that internal and external customers can access the Brandbank data through APIs and extracts.
In this role you will be responsible for the 2nd line support of feeds to data consumers and internal users, consultancy with customers to support their implementations as well as the design and implementation of feeds. This role requires you to have a good blend of both customer &amp; technical skills as you will often be required to talk with both commercial &amp; technical contacts.
This is a technical role with elements of support and customer service to the internal Brandbank functions, ensuring that requests are processed efficiently to resolution or escalated to the relevant resolving team as well as project support that will enable the business to deliver services to a global market.
Responsibilities<ul><li>
Work with Commercial and Pre-Sales teams to understand customer requirements and document these.</li><li>
Configure feeds to the specifications detailed in the requirements document.</li><li>
Provide training and guidance to customer technical support teams on the use of the Brandbank APIs ensuring Brandbank best practice recommendations are followed.</li><li>
Assist with the gathering of technical requirements for non-standard flexible integrations and pass the requirements to the necessary development team.</li><li>
Provide alternative solutions where the standard APIs are not suitable.</li><li>
Provide 1st and 2nd line support for internal &amp; external customers.</li><li>
Effectively manage, prioritize and escalate support issues to the development team if applicable.</li><li>
Investigate and resolve issues within the given SLAs and escalate issues to the relevant departments where necessary.</li><li>
Develop a thorough understanding of every aspect of the Brandbank services and be proactive in staying up to date with new products and services.</li><li>
Identify improvements and gaps in the Brandbank services and build solid business cases for the development of such services.</li><li>
Compiling documentation for customers and internal staff including:<ul><li>
Technical and usage guides</li><li>
Policies and frameworks</li><li>
Knowledge transfer and basic training.</li><li>
Requirements gathering and identifying customer objectives.</li></ul></li><li>
End to end ownership of new integrations with our data consumers.</li><li>
Become involved with planned projects and bespoke software releases with a view to providing technical support for the new systems.</li><li>
Become proficient in both bespoke and core applications.</li><li>
Using the internal ticketing ITSM system, ensuring requests escalated to you are completed within the agreed SLA.</li><li>
Communicate notices to the rest of the business and external partners and customers, managing expectations and ensuring a good customer experience.</li></ul>
Key Competencies
Communication<ul><li>
Excellent command of written and spoken English.</li><li>
Excellent written and verbal communication skills, including building customer rapport.</li><li>
Ability to explain complex technical requirements to individuals with no technical experience.</li><li>
Polite and cheerful with a positive attitude towards work, and willing to put in the effort required to ensure the business reaches its goals.</li></ul>
Organization<ul><li>
Willingness to be flexible around working hours.</li><li>
Experience working within an ITIL aligned service desk.</li><li>
Ability to work under own initiative.</li><li>
Ability to manage your own time effectively.</li><li>
Ability to manage multiple projects concurrently.</li></ul>
Continuous Learning<ul><li>
Desire to learn and develop.</li><li>
Proactive in keeping up to date with new Brandbank products and services.</li></ul>
Analytical Ability<ul><li>
The ability to understand and dive into the detail of a solution, e.g. API definitions.</li><li>
The ability to quickly grasp a clear understanding of a customer&rsquo;s needs and translate them to a set of requirements and well-planned deliverables.</li><li>
Strong problem-solving skills.</li></ul> 

Qualifications 
<ul><li>
Good knowledge of JSON, XML or other complex data structures.</li><li>
Knowledge of SOAP and REST API technologies.</li><li>
Experience using online communication and productivity platforms (e.g., Microsoft Teams, Outlook, SharePoint).</li><li>
Experience of supporting proprietary applications within a commercial environment.</li><li>
Experience in configuring systems and understanding the implications of each setting.</li><li>
Working knowledge of Databases and SQL.</li><li>
Intermediate proficiency in Microsoft Excel (e.g., formulas, data organization, and basic analysis).</li><li>
Ability to understand backend process flows and implement configuration changes to align to the customer requirements.</li><li>
Experience of the .NET programming environment, as well as other Microsoft product environments.</li><li>
Knowledge of Ruby coding, or similar, or an understanding of conditional logic.</li></ul> 

Additional Information 
<ul><li>
You may be asked to undertake additional duties to those above, either on a temporary or permanent basis, which the Company reasonably believes you are capable of carrying out, or for which you will be trained.</li><li>
Relevant professional, ethical and health and safety standards apply to this role.</li><li>
To ensure that all above responsibilities are effective you may be required to provide out-of-hours support for our global user base (as per on call rota) as well as cover during holidays and other periods of absence.</li><li>
May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international), therefore an active driving license and passport are desirable.</li></ul><div></div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div>

Customer Integration Consultant

<div>Company Description 
NIQ Brandbank is one of the world's most trusted providers of digital product content, delivering an end-to-end solution for brands, retailers and wholesalers across the globe. With over two decades of experience in the FMCG industry, NIQ Brandbank operates in over 16 countries, distributing over 50 million digital product assets from 7000+ global brands to 260+ retail and wholesale partners. As a world leader, we are ever-evolving to create, manage, distribute, optimize and measure product content across the FMCG industry, powering an enriched omnichannel shopping experience. For more information, visit www.brandbank.com. 
Job Description 
The Customer Service Executive will act as first-line Customer Support for a large pool of NIQ Brandbank supplier clients, working as part of a team with overall responsibility for service delivery across these clients. Flexible remote working model.
RESPONSIBILITIES
Responding to queries, both internal and external, within agreed business SLAs. These will be across telephone, email or online communication channels. 
Developing a comprehensive understanding of the core Nielsen Brandbank service, as well as any additional &ldquo;value &ndash; add&rdquo; services, to ensure you are able to service them effectively, track customer usage against allowance, and answer any queries that your customer base might raise. 
Scheduling product deliveries around our workflow capacity, dealing with operational queries and generally supporting our operations team to ensure we deliver a good level of service in all instances. 
Working with the Account Manager team to ensure our portfolio of accounts is receiving a first-class level of service from NIQ Brandbank. This can include working with other business functions, and the wider Commercial team, to implement general process improvements where appropriate 
Regular reporting according to customer &amp; business needs. 
Qualifications 
You have a strong interest in building a career in a data-driven environment. You are a quick learner with a positive attitude and mindset, and a focus on self-development. You are able to communicate openly with team members and stakeholders 
Additional Information 
REQUIREMENTS
Availability to work from 1.00pm -9.00pm local time 
Experience in a Customer Service role, ideally in a Business to Business environment 
Good communication skills in English (writing and speaking). 
Ability to investigate issues, think critically, and find solutions. 
Strong computer literacy and willingness to learn and adapt to new tools and processes<div></div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div>

rexD Private Limited

Job Description:<ul><li>Answering customer inquiries via phone, email, and live chat in a professional and timely manner.</li><li>Addressing customer complaints and issues efficiently and effectively.</li><li>Providing product and service information to the customers.</li><li>Identifying and escalating priority issues to the appropriate department or individual.</li><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Keeping up-to-date with product and service information and making recommendations to customers as appropriate.</li><li>Providing feedback to the management team on customer concerns and trends.</li><li>Meeting and exceeding performance targets, such as customer satisfaction, quality, and productivity metrics.</li></ul>Qualification:<ul><li>Bachelor's degree</li></ul>Job Specifications:<ul><li>Experience in customer support or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to remain calm and professional under pressure.</li><li>Strong problem-solving and critical-thinking skills.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Ability to work independently and as part of a team.</li></ul>Location:KarachiJob Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Explore 1372+ Customer support engineer in Karachi this April. Find roles across top companies and apply now to boost your career.

1372 customer support engineer jobs In Karachi

IT Support Engineer

Customer Support Executive

Female Customer Support Executive

Customer Support Executive (E-commerce Operations)

Customer Integration Consultant

Customer Support Executive

Customer Support Executive