customer support executive Jobs in Karachi

customer support executive

field service engineer

software engineer

customer service representative Jobs in Karachi

customer service representative

executive sales support

customer support engineer

Logix Solutions

Job Title: Technical Support Engineer &ndash; Office-Based Location: Karachi, PakistanAbout the Role: Logix Solutions is hiring a Technical Support Engineer for our valued client in the solar energy sector where you will be responsible for assisting customers and solar installers over the phone with issues related to Solar Inverters and Lithium Batteries.Key Responsibilities:<ul><li>Provide technical assistance to end-customers and solar installers via phone regarding product settings, faults, and installations.</li><li>Redirect customers to their nearest service center when necessary.</li><li>Apply knowledge of Electrical and Electronics systems to troubleshoot and resolve technical inquiries.</li><li>Maintain accurate records of all service and support activities.</li><li>Contribute to the development and improvement of product documentation and manuals.</li><li>Support R&amp;D teams by helping manage and document physical complaints of products received at the Head Office.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s Degree in Electronics, Electrical Engineering, or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Background in Power Electronics or Solar Inverters is a plus (not mandatory).</li></ul>Skills &amp; Attributes:<ul><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to manage, track, and resolve customer complaints effectively.</li><li>Customer-oriented mindset and good people-handling skills.</li></ul>What We Offer:<ul><li>On-the-Job Training</li><li>Career Growth and Development Opportunities (based on performance)</li><li>Market-Competitive Salary: PKR 45,000 &ndash; 50,000</li><li>Start Date: As Soon As Possible</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Technical Support Engineer

Web Cube Technologies

About the Role: As a Support Engineer specializing in WordPress, you'll play a critical role in ensuring a smooth customer experience. You&rsquo;ll work both independently and alongside our development team to:<ul><li>Respond to customer inquiries promptly and professionally.</li><li>Troubleshoot and resolve issues related to WordPress themes, plugins, compatibility, and usability.</li><li>Assist users with E-commerce, LMS, memberships, Affiliate programs, gamification tools, and more.</li><li>Collaborate with the dev team on complex technical issues.</li><li>Track bugs and customer enhancement requests.</li><li>Maintain support case records and help build our knowledge base.</li><li>Stay updated on the latest WordPress trends and best practices.</li><li>Contribute to continuous process improvements.</li><li>Achieve support KPIs and customer satisfaction targets.</li></ul>Qualifications:<ul><li>Proven experience working with international clients and resolving their queries confidently.</li><li>Excellent written and verbal communication skills in English.</li><li>Strong knowledge of WordPress architecture, themes, plugins, and ecosystem.</li><li>Bachelor's degree in Computer Science or a related field.</li><li>Experience in a software development or technical support environment.</li><li>Strong troubleshooting and analytical skills.</li><li>A customer-first attitude with excellent interpersonal skills.</li><li>Detail-oriented and able to multitask effectively.</li></ul>How to Apply Send your resume to zainab@webcubetechnologies.comJob Type: Full-timeExperience:<ul><li>International client: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Support Engineer (WordPress)

System 360

Brain Power Technical Services is actively seeking technically proficient individuals with strong interpersonal abilities for the role of IT Support Engineer.Requirements &amp; Responsibilities:<ul><li>Design, implement, and maintain networking systems to support company operations.</li><li>Conduct regular assessments of network security and recommend enhancements as needed.</li><li>Collaborate with cross-functional teams to troubleshoot and resolve network issues promptly.</li><li>Ensure the efficient operation of routers, switches, firewalls, and other networking equipment.</li><li>Develop and implement network policies and procedures to optimize performance and security.</li><li>Monitor network performance and recommend adjustments to meet changing business needs.</li><li>Provide technical support to end-users and assist in resolving connectivity issues.</li><li>Collaborate in the planning and execution of network infrastructure upgrades and expansions.</li></ul>Experience:<ul><li>3-4 years of relevant experience in network engineering.</li><li>Familiarity with VOIP solutions. (preferably 3CX)</li><li>Familiarity with Microsoft Office365 and ticketing systems.</li><li>Competency in the Windows (8/10/11/Server) environment.</li><li>Strong English communication skills (spoken and written).</li><li>Effective problem-solving and research capabilities.</li></ul>Position Details:Full-time | Night Shift | 7pm - 5am | Karachi, Pakistan Note: Mikrotik/Cisco/Microsoft certifications are preferred.Brain Power Technical Services known for its progressive work environment and employee appreciation, welcomes applications from qualified individuals. To apply, please send your CV to brainpowertechnical@gmail.comJob Type: Full-timeWork Location: In person

IT Support Engineer

Slash International

Slash International is on the hunt for Customer Support Executives, Are you a fresh face or experienced with good communication &amp; problem-solving skills?Well, guess what, Slash International wants you! This is a permanent opportunity for individuals ready to grow within a fast-paced, multi-national environment.Position Overview:As a Customer Support Executive, your role will involve handling inbound calls, managing bookings, resolving customer queries, and delivering proactive customer service in a UK-based campaign.This is a non-sales role with no targets and a fixed monthly salary that grows over time.Choose Your Own Shift: Morning: 10 AM &ndash; 7 PM Afternoon: 12 PM &ndash; 9 PM Evening: 5 PM &ndash; 2 AMWhat You&rsquo;ll Do:Be the friendly voice that handles inbound calls Manage bookings Solve customer Queries Keep things cool, calm, and professionalWhat&rsquo;s in It for You:Fixed monthly salary: Rs. 35,000 &ndash; 40,000 Overtime = Paid Annual salary boost of Rs. 12,000 Rapid growth 1-month paid training Work with a multinational team full of fun people Permanent positionWhat We&rsquo;re Looking For:Fluent English speakers Friendly and confident communicators Call-handling champs Graduates preferred Bonus points if you&rsquo;ve worked in an international call centre before!Location: Naqvi Naqsh, Stadium Rd, Chandni Chowk (New Town), Karachi Link: Map: https://maps.app.goo.gl/7mRu9DVzEsEmP2xX6Contact: WhatsApp: +92 340 2424569If you&rsquo;ve got the skills and the energy, so hit that applybutton and come. Let's Slash the boring customer support with fun!Job Types: Full-time, FresherPay: Rs35,000.00 - Rs40,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Gulshan-E-Iqbal: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Rate your Spoken English Skills between 1-5.</li><li>Which shift do you prefer? (Timings)</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Work Location: In person

Customer Support Executive

rexD Private Limited

Job Description:<ul><li>Answering customer inquiries via phone, email, and live chat in a professional and timely manner.</li><li>Addressing customer complaints and issues efficiently and effectively.</li><li>Providing product and service information to the customers.</li><li>Identifying and escalating priority issues to the appropriate department or individual.</li><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Keeping up-to-date with product and service information and making recommendations to customers as appropriate.</li><li>Providing feedback to the management team on customer concerns and trends.</li><li>Meeting and exceeding performance targets, such as customer satisfaction, quality, and productivity metrics.</li></ul>Qualification:<ul><li>Bachelor's degree</li></ul>Job Specifications:<ul><li>Experience in customer support or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to remain calm and professional under pressure.</li><li>Strong problem-solving and critical-thinking skills.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Ability to work independently and as part of a team.</li></ul>Location:Karachi, PakistanContact Details: mmujtaba9607@rex-d.comJob Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Emerald Telecom Private Limited

Job Description:Job Description (but not limited to)<ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Required Experience:<ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li><li>Required Education:</li><li>Computer science graduation (Mandatory)</li></ul>Highly Preferred Technical Skills:<ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul>Job Industry:<ul><li>Software/IT industry</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Do you have educational background in Computer Science?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Technical Support: 1 year (Preferred)</li></ul>Language:<ul><li>English Fluently (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Technical Support Consultant (UK & USA)

Cloud Genny

Job post summaryJob description:Job Description (but not limited to)<ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Required Experience:<ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li></ul>Required Education:<ul><li>Computer science graduation (Mandatory)</li></ul>Highly Preferred Technical Skills:<ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul>Job Industry:<ul><li>Software/IT industry</li></ul>Other Benefits:<ul><li>Health Insurance</li><li>Annual Leaves</li></ul>Pay: Rs80,000.00 - Rs150,000.00 per monthJob Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Do you have educational background in Computer Science?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Technical Support: 1 year (Preferred)</li></ul>Work Location: In person

Explore 1399+ Customer support engineer in Karachi this October. Find roles across top companies and apply now to boost your career.

1399 customer support engineer jobs IN Karachi

Technical Support Engineer

Support Engineer (WordPress)

IT Support Engineer

Customer Support Executive

Customer Support Executive

Technical Support Consultant (UK & USA)

Technical Support Consultant (UK & USA)