customer service representative Jobs in Karachi

customer service representative

customer success specialist Jobs in Karachi

customer success specialist

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

chat support agent

customer support engineer

Snoonu

<div>
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
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 Ability to manage a large number of incoming calls and chats.
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 Identify and assess customers&rsquo; needs to achieve satisfaction.
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication.
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 Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
 </li>
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 Provide accurate, valid, and complete information by using the right methods/tools.
 </li>
 <li>
 Meet personal/customer service team targets and call/chat handling quotas.
 </li>
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 Follow communication procedures, guidelines, and policies.
 </li>
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 Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
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 Should have good leadership skills, ability to guide junior team members
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 Minimum academic qualifications: Intermediate/OA Levels.
 </li>
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 Proven experience of at least 1 year in the customer service department (Call Centre).
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 Familiarity with industry practices and professional standards.
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 Excellent in English or Arabic language (written, oral, and presentation)
 </li>
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 Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint]
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 Able to work in rotational shifts
 
 
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 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 💼 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Customer Support Executive

Techsol IT

Job Title: International Sales And Support Agent (Evening/Night Shift) Location: Shahra - e - Faisal Shift Timings: 12:00 AM Onwards (Night Shift)Salary: Base Pay: 75,000 PKR + Commission on Sales (Average take home is 90K - 100K)Requirements:<ul><li>Excellent command of English with a neutral or near-native accent.</li><li>At least 6 months of experience in cold calling within sales or lead generation.</li><li>Strong communication, influence, and interpersonal skills.</li><li>Reliable and punctual with strict commitment to the 6 PM shift start time.</li><li>High level of professionalism, respect, and ability to collaborate effectively within a team.</li><li>Target-driven mindset with a focus on continuous improvement.</li><li>Quick thinker with the ability to adapt, stay resilient, and handle rejection.</li><li>Familiarity with CRM systems is an advantage.</li></ul>Both Male/Female are encouraged to apply.Job Type: Full-timePay: Rs75,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Executive (CSR)

Intermark product lines pvt ltd

Join a leading industrial solutions company and represent the world's leading lubricant brand, Shell.We are looking for a dynamic and result-oriented Sales Engineer to develop and grow our industrial lubricants business by serving manufacturing industries across Pakistan.Key ResponsibilitiesDevelop and grow sales of Shell industrial lubricants within assigned territories and industry segments.Manage and expand relationships with existing industrial customers.Identify and convert new business opportunities in manufacturing industries.Conduct technical and commercial discussions with maintenance, engineering, and procurement teams.Achieve monthly and annual sales targets.Coordinate with technical and customer service teams to deliver value-added solutions to customers.RequirementsBachelor's degree in Engineering, Business, or other relevant qualification.2&ndash;5 years of industrial B2B sales experience.Experience dealing with manufacturing industries is essential.Experience in lubricants, bearings, industrial equipment, automation, power transmission, compressors, pumps, or related industrial products will be preferred.Strong communication, negotiation, and customer relationship management skills.Self driven, professional, and target oriented.Own vehicle is mandatory.What We OfferAttractive salary package based on experience.Medical insurance.Fuel and vehicle maintenance allowance.Performance-based incentives.Opportunity to build a long-term career with a professional and growing organization representing Shell Lubricants.Pay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Sales Engineer – Industrial Lubricants (Shell)

HR Ways

Hiring SysOps Engineer from Karachi | Oniste OpportuntyAbout client:﻿﻿A lead financial investment company based in Los Angeles providing regulatory technology software solutions to the financial sector multiple industries.﻿Role Overview &ndash; SysOps EngineerWe are looking for a reliable and experienced SysOps Engineer to support Finchor's technical operations.The purpose of this role is to reduce dependency on one person, create stronger technical backup, and support the business as it moves towards wider operational coverage.This is a hands-on role focused on infrastructure, APIs, trading platform integrations, CRM integrations, payment processor integrations, DNS/domain management, frontend/backend connectivity, and email delivery services.Key Responsibilities:<ul><li>Maintain the AWS environment, including RDS, S3, Lambda, and IAM policies/user access.</li><li>Build, secure, and maintain backend APIs.</li><li>Ensure reliable connectivity between backend APIs and the frontend application.</li><li>Manage DNS configurations and security settings through Cloudflare.</li><li>Support domain transitions and ongoing domain management.</li><li>Manage custom page redirections on the WordPress website.</li><li>Maintain the integration layer between the frontend and backend APIs.</li><li>Act as the technical point of contact for third-party trading platforms, CRM providers, and payment processors.</li><li>Configure and monitor data flow between external platforms and internal systems.</li><li>Manage and optimise SMTP services through SendGrid for reliable system email delivery.</li><li>Communicate clearly with the Director, internal team members, and external technical providers</li></ul>Requirements:<ul><li>Mid to senior-level experience in SysOps, DevOps, infrastructure support, or technical operations.</li><li>Strong experience with AWS, especially RDS, S3, Lambda, and IAM.</li><li>Experience building, securing, and maintaining backend APIs.</li><li>Good understanding of frontend/backend connectivity.</li><li>Experience with Cloudflare, DNS, domain management, and domain transitions.</li><li>Experience with SMTP/email delivery services such as SendGrid.</li><li>Experience with trading platforms, CRM systems, payment processors, or similar third party integrations.</li><li>Excellent English, both written and spoken.</li><li>Strong ownership mindset and ability to work independently.</li><li>Strong problem-solving and troubleshooting skills.</li><li>Good communication skills with internal teams and external providers.</li></ul>Nice to Have<ul><li>Experience in FinTech, RegTech, brokerage, trading, or financial services software.</li><li>WordPress technical maintenance experience.</li><li>Previous experience supporting shift-based, extended-hours, or round-the-clock operations.</li></ul>Other Details:Working days: Monday to Friday (1 day WFH) ﻿Working Timings: 10:00 to 06:00 ﻿Work Mode: Onsite ﻿Location: ﻿Gulshan-E-Iqbal,Kda Scheme,KarachiAbout HR Ways:HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our Whatsapp Channelhttps://whatsapp.com/channel/0029VamSiLr5fM5fMtAdCS2M﻿ to stay updated or visit www.hrways.co to know more.&quot;Pay: Rs29,911.44 - Rs180,416.44 per monthWork Location: Hybrid remote in Karachi Gulshan-E-Iqbal

Infrastructure Support Engineer

Simcoe IT

Job Title: Development Engineer / Assistant Manager &ndash; DevelopmentLocation: PKorangi Industrial Area, KarachiDepartment: DevelopmentEmployment Type: Full-Time (Office-Based)Working Hours: 8:00 AM &ndash; 6:00 PM (Day Shift)Working Days: As per company policyJob SummaryWe are seeking a highly motivated **Development Engineer / Assistant Manager &ndash; Development** to join our Development Department. The ideal candidate will have strong expertise in new product development, injection mold development, product trials, and process validation. This role requires excellent technical knowledge, cross-functional coordination, and the ability to ensure product quality while supporting continuous improvement initiatives.Key Responsibilities* Lead new product development activities from concept to production.* Manage the design, development, and validation of injection molds.* Coordinate product trials and evaluate manufacturing feasibility.* Perform process validation to ensure consistent product quality and production efficiency.* Review mold designs and recommend improvements for manufacturability and cost optimization.* Troubleshoot injection molding issues and implement corrective actions.* Utilize CAD/CAM software (CATIA, SolidWorks, or similar) for product and mold development activities.* Coordinate with production, quality, tooling, and maintenance teams to ensure smooth project execution.* Participate in Quality Management System (QMS) audits and ensure compliance with company quality standards.* Prepare technical documentation, reports, validation records, and development-related documentation.* Communicate effectively with customers and internal stakeholders regarding development projects and technical requirements.* Lead development projects while ensuring timely completion within quality and cost objectives.Required Skills &amp; Competencies* Strong knowledge of CAD/CAM applications.* Proficiency in CATIA, SolidWorks, or similar 3D design software.* Injection mold troubleshooting and process optimization.* Mold design review and product development.* Process validation techniques.* Quality Management System (QMS) awareness.* Strong analytical and problem-solving abilities.* Excellent communication and presentation skills.* Team leadership and coordination skills.* Customer coordination and relationship management.Qualifications* Bachelor's Degree in Mechanical Engineering (B.E. Mechanical) or B.Tech Mechanical.* Minimum **5 years** of relevant experience in product development, mold development, or injection molding within a manufacturing environment.## Preferred Candidate Profile* Experience in plastic injection molding and mold development.* Ability to work independently and manage multiple development projects.* Strong interpersonal and organizational skills.* Results-oriented with a continuous improvement mindset.Compensation &amp; Benefits* Salary: Competitive and commensurate with experience and technical expertise.* Employment Type: Full-Time* Other Benefits: As per company policy.* **Gender Preference:** Male* **Nationality:** Pakistani* **Languages:** English and Urdu* **Expected Joining:** Immediate / ASAPPay: From Rs40,885.92 per monthWork Location: In person

Assistant Manager Development

Datamatics Technologies

<div>
 Job Description: Data Security &amp; Privacy Engineer
 
 
 Job Title:
 
 Data Security &amp; Privacy Engineer
 
 
 Experience:
 
 3&ndash;11+ Years
 
 
 Location:
 
 &nbsp;
 
 Riyadh - Onsite
 
 
 
 Employment Type:
 
 Full-Time
 
 Job Overview
 
 We are seeking a skilled
 
 Data Security &amp; Privacy Engineer
 
 with
 
 3&ndash;11+ years of experience
 
 to design, implement, and manage enterprise data security and privacy solutions. The ideal candidate will have strong expertise in identity and access management, data protection technologies, encryption, security monitoring, and privacy controls across cloud environments. This role will be responsible for ensuring the confidentiality, integrity, and availability of enterprise data while supporting regulatory compliance and security best practices.
 
 Key Responsibilities
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 Design and implement data security and privacy controls across enterprise environments
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 Manage identity and access management (IAM) solutions across cloud platforms
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 Implement data protection strategies including encryption, masking, and data loss prevention
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 Configure and manage security monitoring and threat detection solutions
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 Support security assessments, audits, and compliance initiatives
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 Define and enforce data security policies, standards, and best practices
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 Collaborate with cloud, infrastructure, application, and data teams to secure enterprise data assets
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 Monitor security events, investigate incidents, and support remediation activities
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 Implement secure data handling practices throughout the data lifecycle
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 Support privacy initiatives including sensitive data discovery, classification, and protection
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 Continuously evaluate emerging security threats and recommend improvements
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 </ul>
 Required Technical SkillsIdentity &amp; Access Management (IAM)
 <ul>
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 Hands-on experience with
 
 GCP IAM or Azure IAM or AWS IAM
 
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 Strong understanding of identity governance, authentication, authorization, roles, permissions, and access controls
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 Experience implementing least privilege access models and access management best practices
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 </ul>
 Data Protection &amp; Privacy
 <ul>
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 Experience with
 
 Data Loss Prevention (DLP)
 
 solutions
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 Strong understanding of data classification, sensitive data protection, and privacy controls
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 Experience implementing data security policies and compliance requirements
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 </ul>
 Encryption &amp; Key Management
 <ul>
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 Strong experience with
 
 Encryption and Key Management Services (KMS)
 
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 Knowledge of encryption standards, key lifecycle management, certificate management, and cryptographic best practices
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 Experience securing data at rest, in transit, and during processing
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 </ul>
 Data Masking &amp; Protection
 <ul>
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 Experience implementing
 
 Data Masking
 
 techniques for protecting sensitive information
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 Understanding of tokenization, anonymization, and privacy-enhancing technologies
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 </ul>
 Security Monitoring &amp; SIEM
 <ul>
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 Hands-on experience with
 
 Splunk or Microsoft Sentinel
 
 for security monitoring and incident detection
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 Experience analyzing security events, alerts, logs, and threat intelligence data
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 Knowledge of SIEM use cases, dashboards, and security investigations
 </li>
 </ul>
 Qualifications
 <ul>
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 Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or a related field
 </li>
 <li>
 
 3&ndash;11+ years
 
 of experience in Data Security, Cloud Security, Information Security, or Privacy Engineering
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 Strong understanding of cloud security principles and enterprise security architecture
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 Excellent analytical, troubleshooting, and communication skills
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 Experience working with cross-functional security and technology teams
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 </ul>
 Preferred Skills
 <ul>
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 Experience with cloud security frameworks and compliance standards
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 Knowledge of privacy regulations and data protection requirements
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 Familiarity with security automation and incident response processes
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 Experience securing data platforms, analytics environments, and cloud-native applications
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 <li>
 Security certifications such as CISSP, CCSP, Security+, or cloud security certifications are a plus
 </li>
 </ul>
 Key Technology Stack
 <ul>
 <li>
 
 Cloud IAM:
 
 
 GCP IAM or Azure IAM or AWS IAM
 
 </li>
 <li>
 
 Data Protection:
 
 DLP
 
 and
 
 Data Classification
 
 and
 
 Privacy Controls
 </li>
 <li>
 
 Encryption &amp; Security:
 
 Encryption
 
 and
 
 KMS
 
 and
 
 Key Lifecycle Management
 </li>
 <li>
 
 Data Privacy:
 
 Data Masking
 
 and
 
 Tokenization
 
 and
 
 Sensitive Data Protection
 </li>
 <li>
 
 Security Monitoring:
 
 
 Splunk or Microsoft Sentinel
 
 </li>
 <li>
 
 Security Operations:
 
 SIEM Monitoring
 
 and
 
 Threat Detection
 
 and
 
 Incident Response
 </li>
 <li>
 
 Cloud Security:
 
 Cloud Security Controls
 
 and
 
 Access Governance
 
 and
 
 Compliance Management
 </li>
 </ul>
</div>

Data Security & Privacy Engineer

Wall Soft Technology

Summary:We are looking for a smart, proactive, and fast-responding Database Support engineer who can independently handle client issues, troubleshoot technical problems (SQL, IIS, .NET, reporting tools), and effectively coordinate with clients, developers, and project managers to ensure quick resolution.Responsibilities:<ul><li>Strong command of SQL.</li><li>Full working knowledge of IIS.</li><li>Can handle software release updates.</li><li>Excellent written &amp; spoken English for emails, chats, and meetings.</li><li>Office location: Karachi near Shaheen Complex.</li><li>Quick learner with strong problem-solving skills.</li><li>Act as a bridge between client, developer, and PM from issue to resolution.</li><li>Strong understanding of Windows Services &amp; .NET errors.</li><li>Strong experience in Crystal Reports &amp; Microsoft Report Builder with formulas.</li><li>Must respond fast and independently to client issues.</li><li>Comfortable working with AI tools.</li></ul>Qualifications:<ul><li>BCS (Bachelor of Computer Science) or equivalent degree in Computer Science, Software Engineering, or Information Technology.</li><li>1&ndash;3+ years of experience in Database Support engineer , Application Support, or Technical Support roles.</li><li>Strong hands-on experience with SQL and database troubleshooting.</li><li>Experience with database scripting languages such as T-SQL or PL/SQL.</li><li>Knowledge of .NET based applications and understanding of .NET errors.</li><li>Experience working with IIS configuration, deployment, and application hosting.</li><li>Experience handling software releases, deployments, and system updates.</li><li>Practical experience with Crystal Reports; familiarity with Microsoft Report Builder (optional).</li><li>Familiarity with cloud database platforms such as AWS RDS or Azure SQL Database (optional).</li><li>Excellent communication skills in English (written and spoken) for emails, chats, and meetings with clients.</li></ul>Preferred Skills:<ul><li>Ability to independently handle client issues and provide technical solutions.</li><li>Strong problem-solving and analytical skills.</li><li>Experience troubleshooting Windows Services, application logs, and production issues.</li><li>Ability to act as a bridge between clients, developers, and project managers to resolve issues efficiently.</li><li>Experience with database performance troubleshooting and query optimization.</li><li>Familiarity with AI productivity tools to improve troubleshooting and workflow efficiency.</li><li>Ability to manage multiple client tickets and prioritize tasks effectively.</li><li>Experience working with enterprise software systems such as HRMS or ERP.</li></ul>Why Join WallSoft? :<ul><li>Opportunity to work in a dynamic and growing software company.</li><li>Exposure to enterprise-level applications, databases, and deployments.</li><li>Collaborative environment working with clients, developers, and project managers.</li><li>Opportunity to enhance technical skills in databases, reporting tools, and cloud technologies.</li><li>Work on real-world client problems that strengthen troubleshooting and analytical skills.</li><li>Professional working environment in Karachi (near Shaheen Complex).</li></ul>Job Type: Full-timeWork Location: In person

Database Support engineer

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