customer service representative Jobs in Karachi

customer service representative

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customer experience associate Jobs in Karachi

customer experience associate

customer support engineer

Fiberish Pvt Ltd

Position: Support Engineer Career Level: Intermediate Shift Type: Rotational (Morning/Evening/Night) Location: KarachiRequirement: Intermediate knowledge of Networks and operating systems.<ul><li>Day-to-day network performance monitoring</li><li>Excellent verbal &amp; written communication skills.</li><li>Multi-tasking</li><li>Support customers ensuring maximum possible service availability and performance to our customers.</li><li>Provide instant reply from support desk.</li><li>Should be able to work in a team and perform under pressure and take responsibility for work that assigned by seniors.</li><li>Network troubleshooting and fault analysis to resolve the issue.</li><li>Site visits require for troubleshooting.</li><li>Deployment and maintenance of network monitoring, analysis and reporting tools.</li><li>Basic knowledge of GPON Infrastructure.</li><li>Basic understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Ethernet (STP,RSTP, MSTP, VLANs).</li><li>Good understanding of DNS, DHCP, WiFi standards and Mid to Advanced level of troubleshooting.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Technical Support Engineer

Mac Care

Job Summary:We are looking for a skilled System Support Engineer to manage, maintain, and enhance the IT infrastructure and business-critical applications used in our BPO operations. The ideal candidate will have 2&ndash;3 years of relevant experience in the BPO industry, with strong troubleshooting skills and the ability to support both end-users and backend systems to ensure operational efficiency.Key Responsibilities:<ul><li>System Configuration &amp; Application Support: Set up, deploy, and maintain systems and BPO applications including CRMs, dialers, ticketing tools, and other platforms.</li><li>Technical Troubleshooting: Act as the first line of defense for IT-related issues&mdash;diagnosing and resolving software, hardware, or connectivity problems affecting systems.</li><li>Operations Support: Collaborate with operations teams to ensure seamless workflow integration, automation, and minimal downtime.</li><li>Maintenance &amp; Monitoring: Monitor system performance and proactively address hardware, software, or network issues.</li><li>Training &amp; Documentation: Provide user training and develop system documentation, SOPs, and support materials.</li><li>Vendor Coordination: Liaise with IT vendors, service providers, and internal stakeholders to ensure reliability and compliance.</li><li>Security &amp; Compliance: Uphold IT security best practices and ensure systems comply with organizational and regulatory standards.</li><li>Continuous Improvement: Analyze trends and provide recommendations for improving system performance and reliability.</li></ul>Technical Skills:<ul><li>Hands-on experience with BPO systems like Five9, Avaya, Genesys, or similar.</li><li>Proficiency in CRM/ERP administration and troubleshooting.</li><li>Foundational knowledge of networking, cloud platforms, and cybersecurity.</li><li>Troubleshooting skills for Windows, VoIP, and telephony systems.</li></ul>Soft Skills:<ul><li>Strong analytical and problem-solving abilities.</li><li>Excellent communication and collaboration skills.</li><li>Ability to work effectively in a high-pressure BPO environment.</li></ul>Preferred Qualifications:<ul><li>Exposure to cloud-based contact center platforms and automation tools.</li><li>Familiarity with AI-driven tools and solutions in the BPO domain.</li><li>Certifications such as ITIL, CCNA, or related credentials.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree in IT, Computer Science, or a related discipline.</li><li>Experience: 2&ndash;3 years in IT systems and application support, preferably in the BPO sector.</li></ul>Experience: 2-3 YearsIndustry: BPO / Call CenterTimings: 6pm to 3am PKSTJob Type: Full-timeWork Location: In person

IT Support Engineer

Sybrid Pvt Ltd - A Lakson Group Company

Shifts TimingFlexible to work in shifts within a 24/7 operation.Office LocationKarachiQualificationIntermediate / A level (Excellent English communication skills)Experience&middot; 1-2 years of customer support (email/chat)&middot; Excellent English communication skills (spoken and written).Apply atcareers@sybrid.comRequirements:&middot; Excellent written communication skills for handling chat and email support.&middot; Strong comprehension skills to understand nuanced content and complex guidelines.&middot; Exceptional attention to detail and ability to stay focused on repetitive tasks.&middot; Prior experience in non-voice customer support (chat/email) or content review/annotation is an advantage.Skills&middot; Proficiency in written English with good grammar and clarity.&middot; Time management and ability to handle multiple tasks simultaneously.&middot; Problem-solving skills with a customer-first mindset.Job Type: Full-timeWork Location: In person

Chat & Email Support Executive

C Square Consulting (Pvt.) Ltd

Company DescriptionC Square (Pvt) Limited is a customer experience market leader, providing customer engagement solutions using conventional, traditional and digital channels integrated by AI and Genesys platform.Requirements:<ul><li>Minimum 1 year of experience in a related role.</li><li>Strong knowledge of VoIP and/or SIP technologies.</li><li>Proficiency in Linux OS (Fedora based); experience with Dockers and Kubernetes is a plus.</li><li>Hands-on experience with solutions with omni-channel capabilities (Genesys experience is a plus).</li><li>Proficiency in troubleshooting tools like Wireshark, tcpdump, etc.</li><li>Sound understanding of Networking concepts.</li><li>Knowledge of databases like MSSQL and Oracle, including query building.</li><li>Strong troubleshooting skills and a problem-solving mindset.</li><li>Excellent communication skills with prior experience in client support.</li><li>Basic programming knowledge for troubleshooting purposes.</li></ul>Key Responsibilities:<ul><li>Handle tickets on the Ticket Portal and resolve client issues efficiently.</li><li>Diagnose and troubleshoot technical problems.</li><li>Coordinate with relevant teams internally to ensure seamless operations.</li><li>Collaborate with client business and IT teams to understand and address issues and requirements.</li><li>Implement RFCs and lead projects.</li><li>Perform on-site visits for support and implementation as needed.</li><li>Share knowledge within the team to foster collective growth.</li></ul>Job Type: Full-timeWork Location: In person

Support Engineer

Legendesk

Responsibilities<ul><li>Install, configure, and troubleshoot computer systems, network devices, printers, and other peripherals.</li><li>Respond promptly and professionally to user support requests via phone, ticketing system, or in-person.</li><li>Diagnose and resolve a wide range of technical issues related to software, hardware, accounts, and network connectivity.</li><li>Provide clear and detailed documentation of problems, resolutions, and procedures.</li><li>Perform basic system administration tasks (user account setup, permissions, etc.).</li><li>Assist in rolling out new software, hardware, applications, and updates.</li><li>Work collaboratively with other IT team members to escalate and resolve complex issues.</li><li>Stay up-to-date on relevant technology trends and solutions.</li></ul>Requirements<ul><li>Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.</li><li>1 year of experience in an IT support or help desk role.</li><li>Strong working knowledge of common operating systems (Windows, macOS, Linux).</li><li>In-depth understanding of networking principles and troubleshooting.</li><li>Excellent problem-solving and analytical abilities.</li><li>Ability to communicate technical information clearly to both technical and non-technical users.</li><li>Customer service-oriented attitude.</li><li>Strong attention to detail and time management skills.</li></ul>Education BS/MS, IT BackgroundShift NightBenefits<ul><li>Foodpanda</li><li>Pick &amp; drop</li><li>Medical</li><li>Leaves</li><li>Provident fund</li></ul>Location Karachi, DHA 6 (onsite)Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Available for night shift with pick &amp; drop? (Mandatory)</li></ul>Experience:<ul><li>IT Support: 1 year (Required)</li></ul>Location:<ul><li>Karachi Defence Housing Society (75500) (Preferred)</li></ul>Work Location: In person

Telemarketing

We are searching for the position of Fresh &amp; Experienced International Caller in a similar field giving the services of outbound calls for our US clientsRequirments:&middot; Fluent English is required only.&middot; Hardworking &amp; punctual.<ul><li>Ability to stay calm and empathetic under pressure</li><li>Proficient with computers, CRM systems, and Microsoft Office Suite</li><li>Strong problem-solving and multitasking abilities</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices.</li><li>Excellent communication and presentation skills.</li><li>Ability to multi-task, prioritize, and manage time effectively.</li><li>Customer orientation and ability to adapt/respond to different types of characters.</li></ul>&middot; Matriculation/Intermediate/ fresh candidates are encouraged to apply.Intermediate or Bachelors.Fixed Salary + Uncapped Commissions + Daily &amp; Weekly IncentivesJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Required)</li></ul>Work Location: In person

Customer Support Executive (Fresher & Graduate )

Climax Software Solutions

We Need More Brains on the Line!Position: Software Support Executive (Day Shift)Company: Office Automation ServicesCan you explain complex tech to someone&rsquo;s grandma and the CEO &mdash; without breaking a sweat? If you're nodding right now, we&rsquo;re already impressed.We&rsquo;re on the hunt for a Software Support Executive who can transform client confusion into clarity, tackle ERP problems like a tech ninja, and maybe even drop a good pun or two.What We&rsquo;re Looking For:Fluent English &ndash; spoken and written like a pro.Bachelor&rsquo;s degree in Computer Science, IT, or a related field.2+ years of experience supporting and implementing ERP systems.A tech-savvy problem-solver who&rsquo;s faster than Ctrl + Z.Patient, approachable, and passionate about making technology simple and accessible.What You&rsquo;ll Be Doing:Providing top-tier support for ERP-related issues to end-users. Troubleshooting bugs, glitches, and the occasional digital mystery.Training and guiding clients (and teammates!) on ERP features and best practices.Responding quickly, solving effectively &mdash; always with a human touch.Becoming the go-to person who replaces frustration with confidence.This isn&rsquo;t just tech support &mdash; it&rsquo;s your chance to be the brains behind our ERP success and make a real difference every day.If you love solving problems, teaching others, and turning &ldquo;Huh?&rdquo; into &ldquo;Aha!&rdquo;, then we want you on our team.Ready to Let Your Brilliance Shine?Apply now and bring your talent where it counts.Job Type: Full-timePay: Rs60,000.00 - Rs120,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Support Executive (Day-Shift)

Explore 1254+ Customer support engineer in Karachi this September. Find roles across top companies and apply now to boost your career.

1254 customer support engineer jobs IN Karachi

Technical Support Engineer

IT Support Engineer

Chat & Email Support Executive

Support Engineer

IT Support Engineer

Customer Support Executive (Fresher & Graduate )

Customer Support Executive (Day-Shift)