customer service representative Jobs in Karachi

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customer support engineer

Iberianz

Job Title: Customer Support ExecutiveLocation: Nazimabad, Karachi, Pakistan Job Type: Full-TimeAbout Us:Iberianz Group of Companies is a renowned parent company overseeing multiple successful enterprises. With four specialized e-commerce service-based companies and two prominent franchises of American brands, we thrive on innovation and excellence across industries.Job Summary:We are looking for a dedicated and detail-oriented Customer Support Executive to join our dynamic team. The ideal candidate will play a pivotal role in managing customer interactions, overseeing billing operations, and ensuring high levels of client satisfaction. If you excel in customer service, possess strong analytical skills, and are eager to work in a fast-paced environment, we encourage you to apply.Key Responsibilities:Customer Interaction:<ul><li>Handle inbound and outbound calls, assisting clients with inquiries, complaints, and service-related requests.</li><li>Build and maintain strong client relationships by providing prompt and effective solutions.</li><li>Accurately document customer interactions and keep records updated in the CRM system.</li></ul>Billing and Financial Operations:<ul><li>Prepare, send, and follow up on invoices using QuickBooks.</li><li>Reconcile payments, resolve billing discrepancies, and maintain precise financial records.</li><li>Collaborate with the finance team to ensure smooth billing cycles and timely payment processing.</li><li>Address invoice-related queries and provide clients with detailed charge explanations.</li></ul>Administrative and Analytical Tasks:<ul><li>Generate financial reports and analyze billing trends and customer payment behaviors.</li><li>Maintain organized records of transactions and invoices for audit purposes.</li><li>Identify and implement process improvements to enhance operational efficiency.</li></ul>Key Competencies:<ul><li>Exceptional customer service skills with a strong problem-solving mindset.</li><li>Proficiency in financial operations, including numerical and analytical abilities.</li><li>Ability to multitask efficiently between customer care and billing activities.</li><li>Adaptability to learn and implement new systems and processes.</li></ul>What We Offer:<ul><li>A dynamic and collaborative work environment.</li><li>Paid leaves and opportunities for professional growth.</li><li>Drop-off facility for female employees.</li></ul>Additional Information:<ul><li>Salary: Rs. 70,000 to Rs. 85,000 per month.</li><li>Job Timings: 06:00 PM - 03:00 AM OR 09:00 PM - 06:00 AM</li><li>Location: On-site, Nazimabad, Karachi</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs85,000.00 per monthWork Location: In person

Customer Support Executive

Adal Fintech (Pvt) Ltd.

<div>About us:
AdalFi is the premier Lending Infrastructure provider in Pakistan. Our Digital Lending Platform has powered over $75 Million in Consumer &amp; SME lending across Pakistan. Our platform is powered by a best-in-class, AI Powered Credit Scoring Model that has scored over 30 million individuals and businesses across Pakistan. We&rsquo;ve partnered with 17 banks and are showing no signs of slowing down. Our mission is to enable access to affordable, fair credit to billions of people worldwide. Join us, we&rsquo;re going to do it.
Key Responsibilities:<ul><li>
Support implementation tasks, including pre-UAT setup, UAT sessions, and deployments.</li><li>
Assist customers during implementation, ensuring clear communication and issue resolution.</li><li>
Collaborate on testing, bug tracking, and troubleshooting.</li><li>
Maintain detailed project documentation and issue logs.</li><li>
Provide post-go-live support to ensure smooth solution adoption.</li><li>
Learn banking workflows and financing products under senior mentorship.</li></ul>
Required Skills:<ul><li>
Strong communication, organization, and multitasking abilities.</li><li>
Eagerness to learn new tools and processes.</li><li>
Problem-solving mindset with a proactive attitude.</li><li>
Basic knowledge of software implementation, testing, and deployment.</li><li>
Understanding of banking workflows (preferred).</li><li>
Basic technical skills (SQL queries, debugging, scripting).</li></ul>
Qualifications:<ul><li>
Bachelors in computer science, IT or Engineering.</li><li>
3+ years of experience in implementation, customer delivery, or technical support.</li></ul></div>

Senior Application Consultant

Snoonu

<div>
 A little bit about us!
 
 
 At Snoonu we believe that through technology anything is possible.
 
 
 Our vision
 
 
 is to be the first Qatari Super App that propels the region and its community through our innovative technology. We are leaders in the field with ambition in what we do and how we impact. We empower our team to create without limit and think BIG! At Snoonu we believe that everyone's contributions are important, we coach, we listen and we act. Our culture is boundless and equipped to hit the ground running at any given time.
 
 
 Our mission
 
 
 is simply to transform how we live by connecting people with a technology that equips them with endless possibilities, to surpass norms and uplift communities, to create opportunities and to do it proudly. We welcome talents, entrepreneurs and creative minds to join us in this journey of becoming Qatar's first Unicorn.
 
 
 Values We Live By
 
 
 <ul>
 <li>
 Be Customer Obsessed - &ldquo;Focus on the customer and all else will follow.&rdquo;
 </li>
 <li>
 Act with Integrity - &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 </li>
 <li>
 Be Curious and Creative - &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 </li>
 <li>
 Lead by Example and Take Ownership - &ldquo;Be the change you want to see and take ownership.&rdquo;
 </li>
 <li>
 Work Smart and Deliver Results - &ldquo;You can do more by doing less, better, and faster.&rdquo;
 </li>
 <li>
 It's all about people - &ldquo;Be a Team player, together we are stronger.&rdquo;
 
 
 </li>
 </ul>
 (Some Of) What You Will Be Doing
 
 
 <ul>
 <li>
 Ability to manage a large number of incoming calls and chats.
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction.
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication.
 </li>
 <li>
 Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
 </li>
 <li>
 Provide accurate, valid, and complete information by using the right methods/tools.
 </li>
 <li>
 Meet personal/customer service team targets and call/chat handling quotas.
 </li>
 <li>
 Follow communication procedures, guidelines, and policies.
 </li>
 <li>
 Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
 
 
 </li>
 </ul>
 Attitude Matters Most But The Below Skills Are Helpful
 
 
 <ul>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
 <li>
 Should have good leadership skills, ability to guide junior team members
 
 
 </li>
 </ul>
 Do you have some of these?
 
 
 <ul>
 <li>
 Minimum academic qualifications: Intermediate/OA Levels.
 </li>
 <li>
 Proven experience of at least 1 year in the customer service department (Call Centre).
 </li>
 <li>
 Familiarity with industry practices and professional standards.
 </li>
 <li>
 Excellent in English or Arabic language (written, oral, and presentation)
 </li>
 <li>
 Able to use computers software efficiently including MS Office [Word, Excel, PowerPoint]
 </li>
 <li>
 Able to work in rotational shifts
 </li>
 </ul>
</div>

Logon Broadband Pvt Ltd

:Location: Clifton 3 Talwar, KarachiJob Description:Must be well versed with the VLANs, Trunks, L2 Tunnels.Configuration of routers, switches, OLT, ONU, ONTMust be familiar with managed services conceptsP2P, MP2P and dark fiber knowledge would be plus pointRelationship and correspondence with other companies and clientsEmail correspondence, running TeamsFamiliar with FTTH, FTTC and GPONLooking after current complaint resolution regarding network system.Uses knowledge of_ LAN or MAN or WAN systems_ to help design and install internal and external networks.Call user for network support and complaint systemQualification and Experience:Experience: 01-02 Yrs. TelecomCertification: CCNA PreferredInterested and relevant candidates can send their CVs on careers@lbi.net.pk by 20th August, 2025.Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthJob Type: Full-timeJob Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Technical Support Engineer

sfm digital marketing

We are hiring a full-time female employee for our live-streaming agency office. Your role will be to manage paid campaign leads, messages, and queries and convert them into successful stream hosts.Key Details:&#10024; Job Type: Full-time (Office-based only) &#9200; Timing: 12:00 PM &ndash; 8:00 PM (8 hours) Location: Karachi (Office-based, No Remote Option)Responsibilities:<ul><li>Handle queries &amp; messages from Facebook/Instagram Ads.</li><li>Respond to potential hosts in a professional manner.</li><li>Convert leads into agency hosts.</li><li>Maintain proper records of leads &amp; follow-ups.</li></ul>Requirements:&#9989; Female candidates only &#9989; Strong communication (Urdu &amp; English) &#9989; Social media/customer service experience preferred &#9989; Professional, punctual &amp; target-orientedSalary &amp; Benefits:Attractive Fixed Salary + Performance Bonus Monthly Payments Safe &amp; Professional Work EnvironmentApply Now:Send your CV/Resume via Indeed OR WhatsApp at: [03362087284]Job Type: Full-timePay: Rs25,000.00 - Rs40,000.00 per monthWork Location: In person

Female Customer Support Executive – Live Streaming Agency

Dr. Ziauddin Hospital

Requirements:02 - 03 years of relevant ExperienceQualification:Bachelor / Masters in the relevant fieldJob Description:<ul><li>Installation configuration Printers/Scanners and system support.</li><li>Troubleshoot software, hardware, and network issues.</li><li>Collaborate with other teams to identify and resolve complex technical problems.</li><li>Document and track issues and resolutions in our ticketing system.</li><li>Ensure timely and effective communication and updates on the progress of the support cases.</li><li>Strong troubleshooting and problem-solving skills.</li></ul>Job Type: Full-timeShift: RotationalJob Type: Full-timeWork Location: In person

IT Support Engineer

Fiberish Pvt Ltd

Position: Resident Engineer Career Level: Intermediate Shift Type: Rotational Location: KarachiKey Responsibilities:<ul><li>Respond to customer issues and complaints promptly and professionally.</li><li>Diagnose and troubleshoot internet connectivity issues on-site.</li><li>Install and configure network equipment, including routers, switches, and modems.</li><li>Perform routine maintenance and upgrades on customer premises equipment.</li><li>Collaborate with the support team to provide comprehensive solutions to customer problems.</li><li>Document and report on service calls, issues, and resolutions.</li><li>Educate customers on the proper use of their internet services and equipment.</li><li>Stay updated with the latest technologies and industry trends.</li></ul>Requirements:<ul><li>Proven experience as a Resident Engineer, Network Technician, or similar role.</li><li>Strong understanding of networking concepts and troubleshooting techniques.</li><li>Proficiency with network diagnostic tools and equipment.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and manage multiple service calls efficiently.</li><li>Willingness to travel to customer sites as needed.</li></ul>Job Type: Full-timeWork Location: On the road

Resident Engineer

Explore 1111+ Customer support engineer in Karachi this September. Find roles across top companies and apply now to boost your career.

1111 customer support engineer jobs IN Karachi

Customer Support Executive

Senior Application Consultant

Customer Support Executive

Technical Support Engineer

Female Customer Support Executive – Live Streaming Agency

IT Support Engineer

Resident Engineer