customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

chat support representative Jobs in Karachi

chat support representative

technical support engineer Jobs in Karachi

technical support engineer

accounting support analyst Jobs in Karachi

accounting support analyst

customer support engineer

Amtech Systems Pakistan

About the RoleTouch Pro+, Pakistan&rsquo;s leading Interactive Display &amp; Smart Classroom technology brand, is hiring an IT Support Engineer for its Karachi operations. The role involves technical support, installation, maintenance, and customer training for Touch Pro+ Interactive Displays, Kiosks, Video Conferencing Systems, OPS PCs, and related AV/IT equipment.Key ResponsibilitiesInstall and configure Touch Pro+ Interactive Panels, OPS PCs, Kiosks, and AV systems at client sites.Provide on-site and remote technical support to schools, universities, offices, and corporate clients.Troubleshoot hardware, software, networking, NFC, screen-sharing systems, and Android/Windows features.Conduct customer training on Touch Pro+ features, digital whiteboarding, Google tools, and smart classroom workflows.Maintain installation logs, service reports, and client equipment records.Perform preventive maintenance and health checks on deployed units.Coordinate with R&amp;D/technical teams for escalations and firmware updates.Support demo sessions, exhibitions, and the Touch Pro+ Experience Center in Karachi.Required Skills &amp; QualificationsDiploma/Bachelor in IT, Computer Science, Electronics, Telecom, or related fields.1&ndash;3 years of technical support or IT field engineering experience (fresh candidates with strong skills may also apply).Strong understanding of Windows OS, Android OS, networking basics, Wi-Fi sharing, and AV equipment.Experience with projectors, interactive displays, video conferencing systems (Logitech/Yealink), or smart classroom tools is a plus.Good communication skills in Urdu &amp; English.Ability to travel within Karachi for on-site support.What We OfferMarket-competitive salaryTraining on Touch Pro+ ecosystem and smart-learning toolsPerformance bonuses and growth opportunitiesProfessional work environment with national-level exposureOpportunity to work with Pakistan&rsquo;s fastest-growing EdTech brandJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>What is your salary expectation?</li><li>When can you join organization if accepted?</li></ul>Experience:<ul><li>IT Supprt: 2 years (Required)</li></ul>

IT Support Engineer

Texitech

<ul><li>Entertaining technical Complaints of Customers and Employees.</li><li>Generate ticketing number of complaint and assigned it to relevant support engineer.</li><li>Respond to technical queries via email, online chats, over the phone, or in person.</li><li>Follow up with customers to ensure satisfactory service.</li><li>Working with support engineers to ensure customer support with superior service.</li></ul>Qualification: Inter/BCOM/Diploma in ITExperience: 1 year of relevant experienceJob Type: Full-timeWork Location: In person

IT Service Desk Officer

Appfiniti Technologies Solution

end usersJob OverviewWe are looking for an experienced, customer-focused Technical Support Engineer to provide frontline technical support, to clients. The ideal candidate will have strong troubleshooting skills, a solid understanding of networking fundamentals, and hands-on experience supporting Windows and macOS environments. This role requires timely issue resolution, clear communication, and collaboration with internal IT teams to ensure high customer satisfaction.Key Responsibilities<ul><li>Provide first-level technical support to customers via email, phone, and chat in a timely and professional manner.</li><li>Diagnose and resolve basic to intermediate hardware, software, and network-related issues.</li><li>Assist users with software installation, configuration, account setup, and system usage.</li><li>Install, configure, and maintain computer systems, networks, and peripheral devices.</li><li>Manage user access and permissions using Active Directory.</li><li>Perform routine system maintenance, updates, backups, and antivirus checks to ensure security and data integrity.</li><li>Escalate complex or unresolved issues to higher-level support teams with proper documentation and troubleshooting details.</li><li>Maintain accurate records of customer interactions, resolutions, and technical knowledge in the ticketing system or knowledge base.</li><li>Follow up with customers to confirm issue resolution and ensure satisfaction.</li><li>Adhere to defined SLAs, response times, resolution targets, and quality standards.</li><li>Collaborate with team members to improve IT processes, documentation, and overall support efficiency.</li><li>Provide basic andidance or training to end users to enhance their technical understanding.</li><li>Stay up to date with relevant technologies, products, and troubleshooting techniques.</li><li>Share feedback with management regarding recurring issues, trends, and improvement opportunities.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Telecommunications, Electronics, or a related field.</li><li>Minimum 2 years of experience in a technical support or helpdesk role.</li><li>Strong understanding of networking concepts and troubleshooting.</li><li>Hands-on experience with Windows and macOS operating systems.</li><li>Experience supporting Microsoft 365 and Google Workspace.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong customer-service mindset with attention to detail.</li><li>Effective English communication skills, both written and verbal.</li><li>Ability to explain technical concepts clearly to non-technical users.</li></ul>Preferred Qualifications<ul><li>Relevant certifications such as CompTIA, Microsoft, or Cisco.</li><li>Prior experience working in a support environment with defined SLAs.</li></ul>Why Join Us?<ul><li>Opportunity to work in a professional, growth-oriented IT environment.</li><li>Hands-on exposure to diverse technologies and real-world technical challenges.</li><li>Collaborative team culture with learning and development opportunities.</li></ul>To apply, please drop your resume here: hr@appfiniti.usJob Type: Full-timeWork Location: In person

Experienced Technical Support Engineer

Cronysoft

At CronySoft, we pride ourselves on delivering cutting-edge technology solutions and exceptional customer service. We&rsquo;re seeking a skilled Technical Support Engineer to join our dynamic team. This role is perfect for someone who thrives in problem-solving, loves troubleshooting, and is passionate about ensuring smooth system functionality for our clients.Job description<ul><li>Research and identify solutions to software and hardware issues.</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Track computer system issues through to resolution, within agreed time limits.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal databases or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li><li>Document technical knowledge in the form of notes and manuals.</li><li>Maintain jovial relationships with clients</li><li>Ability to communicate in English (Fluently)</li></ul>Location: Sharah-e-Faisal ( Company profile - https://shorturl.at/eArh6 )Shift Timings:4:00 PM to 1:00 AM 7:00 PM to 4:00 AM 1:00 AM to 10:00 AM (5 days a week)Job Type: Full-timeLanguage:<ul><li>English Speaking Fluency? (Required)</li><li>American Accent? (Required)</li></ul>Work Location: In person

Technical Support Engineer

Fiberish Pvt Ltd

Position: Support Engineer Career Level: Intermediate Shift Type: Rotational (Morning/Evening/Night) Location: KarachiRequirement: Intermediate knowledge of Networks and operating systems.<ul><li>Day-to-day network performance monitoring</li><li>Excellent verbal &amp; written communication skills.</li><li>Multi-tasking</li><li>Support customers ensuring maximum possible service availability and performance to our customers.</li><li>Provide instant reply from support desk.</li><li>Should be able to work in a team and perform under pressure and take responsibility for work that assigned by seniors.</li><li>Network troubleshooting and fault analysis to resolve the issue.</li><li>Site visits require for troubleshooting.</li><li>Deployment and maintenance of network monitoring, analysis and reporting tools.</li><li>Basic knowledge of GPON Infrastructure.</li><li>Basic understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Ethernet (STP,RSTP, MSTP, VLANs).</li><li>Good understanding of DNS, DHCP, WiFi standards and Mid to Advanced level of troubleshooting.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Slash International

Slash International is on the hunt for Customer Support Executives, Are you a fresh face or experienced with good communication &amp; problem-solving skills?Well, guess what, Slash International wants you! This is a permanent opportunity for individuals ready to grow within a fast-paced, multi-national environment.Position Overview:As a Customer Support Executive, your role will involve handling inbound calls, managing bookings, resolving customer queries, and delivering proactive customer service in a UK-based campaign.This is a non-sales role with no targets and a fixed monthly salary that grows over time.Choose Your Own Shift: Morning: 07 AM &ndash; 04 PM Afternoon: 12 PM &ndash; 9 PM Evening: 5 PM &ndash; 2 AM Night: 12 AM &ndash; 9 AMWhat You&rsquo;ll Do:Be the friendly voice that handles inbound calls Manage bookings Solve customer Queries Keep things cool, calm, and professionalWhat&rsquo;s in It for You:Fixed monthly salary: Rs. 35,000 &ndash; 40,000 Overtime = Paid Annual salary boost of Rs. 12,000 Rapid growth 1-month paid training Work with a multinational team full of fun people Permanent positionWhat We&rsquo;re Looking For:Fluent English speakers Friendly and confident communicators Call-handling champs Graduates preferred Bonus points if you&rsquo;ve worked in an international call centre before!Location: Naqvi Naqsh, Stadium Rd, Chandni Chowk (New Town), Karachi Link: Map: https://maps.app.goo.gl/7mRu9DVzEsEmP2xX6Contact: WhatsApp: +92 340 2424569If you&rsquo;ve got the skills and the energy, so hit that applybutton and come. Let's Slash the boring customer support with fun!Job Types: Full-time, FresherPay: Rs35,000.00 - Rs40,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Gulshan-E-Iqbal: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Rate your Spoken English Skills between 1-5.</li><li>Which shift do you prefer? (Timings)</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Work Location: In person

Customer Support Executive

US Mobile

<div><div><div>US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That&rsquo;s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world class engineering, best-in-class user experience, and features that will define the next generation of connectivity.</div><div></div><div> 
At the core of it all, we have a team and culture that has been recognized by Forbes as one of the top 500 best startup employers in the US. Our team spans diverse backgrounds, cultures, and stories, with employees coming from 20+ countries.</div><div></div><div> 
We're a venture-backed company entering hypergrowth, having recently ranked 94th on Inc 5000's fastest-growing private companies in America, and we&rsquo;re looking for someone exceptional to join our team.</div><div></div><div> 
You're on the frontline, owning every millimeter of the customer experience. Through deep troubleshooting of common and outlier issues, walking customers through activation experiences, receiving and reporting on feedback directly from users, and developing satisfying solutions to difficult problems &mdash; you will gain a panoramic perspective on how US Mobile operates. From there, you can explore careers here and elsewhere in areas that interest you and where you provide unique insight and capabilities.</div><div></div><div> 
Product Support Engineers provide customer support by chat, phone or email with the authority to make direct decisions, think creatively, and with a direct line to teams around the company. Gain expertise on every aspect of the product and organization.</div></div>
<div><div><h3 class="jobSectionHeader">Responsibilities</h3><ul><li><ul><li>
Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.</li><li>
Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions.</li><li>
Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction.</li><li>
Analyze customer feedback and data to identify pain points and opportunities for improvement.</li><li>
Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values.</li><li>
Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">Requirements</h3><ul><li><ul><li>
Bachelor's degree in a relevant field. IELTS, A-Levels.</li><li>
Strong communication skills, both written and verbal.</li><li>
Demonstrated empathy and customer-centric mindset.</li><li>
Ability to work effectively within a team and across departments.</li><li>
Proactive attitude with a strong willingness to learn and adapt.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">What We Offer</h3><ul><li><ul><li>
Competitive above-market salary.</li><li>
Comprehensive health coverage.</li><li>
Free food, drinks, and many facilities.</li><li>
Dynamic and agile startup environment.</li><li>
Access to top-notch office amenities in Karachi.</li></ul></li></ul></div></div>
<div><div>₨ 150,000 - ₨ 300,000 a month</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Product Support Engineer - Karachi

Explore 1432+ Customer support engineer in Karachi this January. Find roles across top companies and apply now to boost your career.

1432 customer support engineer jobs IN Karachi

IT Support Engineer

IT Service Desk Officer

Experienced Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

Customer Support Executive

Product Support Engineer - Karachi