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SEGULA Technologies

<div>Company Description 
Do you want to shape the world of tomorrow and work on innovative projects? Then you're a good fit for us! We are a global engineering group with 15,000 employees and 140 locations worldwide. With our services, we are driving the topics of energy efficiency, climate protection and decarbonization and developing tech industries into new dimensions.
The world of SEGULA Technologies Experts revolves around industries such as automotive, software, energy and life sciences. As an independent player, we support OEMs and suppliers with personal engineering services. Take advantage of new opportunities and take on exciting tasks and attractive positions with direct customer assignment. 
Job Description 
Title: Customer Support Manager &ndash; Aerospace (Field Representative) &ndash; Dubai, UAE
Industry: Aerospace/ Aviation
Location: Dubai, UAE &ndash; Airline/Airport Site-Based 
Contract Type: 12-month assignment renewable &ndash; Full-time
Job Description
We are looking for a Customer Support Manager (CSM) with a strong Field Representative background to support in-service activities for a wide-body fleet operated by a leading airline in the Middle East.
Based full-time in Dubai, on the airline&rsquo;s premises, you will manage customer support operations for nacelle and related equipment on a major wide-body programme (including A380), ensuring smooth day-to-day operations and a high level of customer satisfaction.
You will be the main interface between the airline, the OEM support organization and internal technical teams, providing 24/7 support when necessary to help prevent and mitigate operational disruptions (AOG, delays, cancellations) linked to the equipment in your scope.
Key Responsibilities<ul><li>
Manage Customer Support operations on the airline&rsquo;s site for nacelle and related equipment on the A380 fleet.</li><li>
Act as the primary point of contact for the customer&rsquo;s technical, maintenance and operational teams.</li><li>
Build, maintain and develop strong customer relationships at all levels, ensuring satisfaction and trust over the long term.</li><li>
Provide day-to-day technical advice to the airline&rsquo;s teams to avoid or reduce operational disruptions (D&amp;C, AOG, repeated removals, etc.).</li><li>
Coordinate and follow up on maintenance actions and repairs related to the equipment in scope.</li><li>
Anticipate and identify potential technical, spares or commercial issues/opportunities affecting the maintenance and operation of the equipment and propose mitigation plans.</li><li>
Monitor and report operational KPIs (technical events, delays, removals, turnaround time, service level, etc.) to the central Customer Support organisation.</li><li>
Prepare clear and regular reports on activities, issues, risks and improvement actions.</li><li>
Use dedicated OEM/customer portals and digital tools for event tracking, case management and documentation (including tools equivalent to SAFRAN portals).</li><li>
Represent the OEM/customer support organization on site and lead local support processes, in coordination with remote teams.</li><li>
Contribute to continuous improvement of processes and customer experience.</li><li>
Support knowledge transfer, coaching and competence development of local teams</li></ul> 

Qualifications 
<ul><li>
Degree or diploma in Aerospace/Aeronautical/Mechanical Engineering (or equivalent experience).</li><li>
Solid experience in Aerospace Maintenance (airline, MRO, OEM or similar), ideally on nacelles/engines/structures.</li><li>
Previous experience as Field Representative, Customer Support Engineer/Manager, In-Service Support or similar, working directly with airline customers.</li><li>
Good knowledge of wide-body aircraft operations; experience with A380</li><li>
Understanding of airline/MRO maintenance processes (line and base maintenance, troubleshooting, reliability).</li><li>
Comfortable using OEM and airline portals/digital tools for technical event follow-up, documentation and reporting (experience with SAFRAN-type portals is a plus).</li><li>
Strong customer-facing and communication skills, with the ability to manage expectations in a demanding operational environment.</li><li>
Rigorous, organized and able to work autonomously on a remote customer site while reporting regularly to central teams.</li></ul> 

Additional Information 
Languages<ul><li>
Arabic: fluent</li><li>
English: fluent</li><li>
French: fluent (or strong professional proficiency)</li></ul>
Other Requirements<ul><li>
Eligible to obtain and maintain airport airside access in Dubai.</li><li>
Willing to be based on the airline&rsquo;s premises (airport/maintenance environment).</li><li>
Availability for occasional out-of-hours or 24/7 support in case of operational emergencies.</li><li>
Strong sense of confidentiality, data protection and compliance with local regulations and airline/OEM safety rules.</li></ul>
If you are passionate about aerospace, enjoy being close to airline operations and want to play a key role in supporting a strategic wide-body programme in the Middle East, we would be pleased to review your application.
Please note that only shortlisted candidates will be contacted</div>

Customer Support Manager – Aerospace (Field Representative) – Dubai, UAE

<div>
 
 
 Company Description
 
 
 
 
 Do you want to shape the world of tomorrow and work on innovative projects? Then you're a good fit for us! We are a global engineering group with 15,000 employees and 140 locations worldwide. With our services, we are driving the topics of energy efficiency, climate protection and decarbonization and developing tech industries into new dimensions.
 
 
 The world of SEGULA Technologies Experts revolves around industries such as automotive, software, energy and life sciences. As an independent player, we support OEMs and suppliers with personal engineering services. Take advantage of new opportunities and take on exciting tasks and attractive positions with direct customer assignment.
 
 
 
 
 Job Description
 
 
 
 
 
 Title:
 
 Customer Support Manager &ndash; Aerospace (Field Representative) &ndash; Dubai, UAE
 
 
 
 Industry:
 
 Aerospace/ Aviation
 
 
 
 Location:
 
 Dubai, UAE &ndash; Airline/Airport Site-Based
 
 
 
 Contract Type:
 
 12-month assignment renewable &ndash; Full-time
 
 
 
 
 Job Description
 
 
 
 
 We are looking for a
 
 Customer Support Manager (CSM)
 
 with a strong
 
 Field Representative
 
 background to support in-service activities for a wide-body fleet operated by a leading airline in the Middle East.
 
 
 Based full-time in
 
 Dubai
 
 , on the airline&rsquo;s premises, you will manage customer support operations for nacelle and related equipment on a major wide-body programme (including A380), ensuring smooth day-to-day operations and a high level of customer satisfaction.
 
 
 You will be the main interface between the airline, the OEM support organization and internal technical teams, providing 24/7 support when necessary to help prevent and mitigate operational disruptions (AOG, delays, cancellations) linked to the equipment in your scope.
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Manage Customer Support operations on the airline&rsquo;s site for nacelle and related equipment on the A380 fleet.
 </li>
 <li>
 Act as the primary point of contact for the customer&rsquo;s technical, maintenance and operational teams.
 </li>
 <li>
 Build, maintain and develop strong customer relationships at all levels, ensuring satisfaction and trust over the long term.
 </li>
 <li>
 Provide day-to-day technical advice to the airline&rsquo;s teams to avoid or reduce operational disruptions (D&amp;C, AOG, repeated removals, etc.).
 </li>
 <li>
 Coordinate and follow up on maintenance actions and repairs related to the equipment in scope.
 </li>
 <li>
 Anticipate and identify potential technical, spares or commercial issues/opportunities affecting the maintenance and operation of the equipment and propose mitigation plans.
 </li>
 <li>
 Monitor and report operational KPIs (technical events, delays, removals, turnaround time, service level, etc.) to the central Customer Support organisation.
 </li>
 <li>
 Prepare clear and regular reports on activities, issues, risks and improvement actions.
 </li>
 <li>
 Use dedicated OEM/customer portals and digital tools for event tracking, case management and documentation (including tools equivalent to SAFRAN portals).
 </li>
 <li>
 Represent the OEM/customer support organization on site and lead local support processes, in coordination with remote teams.
 </li>
 <li>
 Contribute to continuous improvement of processes and customer experience.
 </li>
 <li>
 Support knowledge transfer, coaching and competence development of local teams
 
 
 </li>
 </ul>
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Degree or diploma in Aerospace/Aeronautical/Mechanical Engineering (or equivalent experience).
 </li>
 <li>
 Solid experience in Aerospace Maintenance (airline, MRO, OEM or similar), ideally on nacelles/engines/structures.
 </li>
 <li>
 Previous experience as Field Representative, Customer Support Engineer/Manager, In-Service Support or similar, working directly with airline customers.
 </li>
 <li>
 Good knowledge of wide-body aircraft operations; experience with A380
 </li>
 <li>
 Understanding of airline/MRO maintenance processes (line and base maintenance, troubleshooting, reliability).
 </li>
 <li>
 Comfortable using OEM and airline portals/digital tools for technical event follow-up, documentation and reporting (experience with SAFRAN-type portals is a plus).
 </li>
 <li>
 Strong customer-facing and communication skills, with the ability to manage expectations in a demanding operational environment.
 </li>
 <li>
 Rigorous, organized and able to work autonomously on a remote customer site while reporting regularly to central teams.
 
 
 </li>
 </ul>
 
 
 Additional Information
 
 
 
 
 
 Languages
 
 
 
 <ul>
 <li>
 Arabic: fluent
 </li>
 <li>
 English: fluent
 </li>
 <li>
 French: fluent (or strong professional proficiency)
 
 
 </li>
 </ul>
 
 
 Other Requirements
 
 
 
 
 <ul>
 <li>
 Eligible to obtain and maintain airport airside access in Dubai.
 </li>
 <li>
 Willing to be based on the airline&rsquo;s premises (airport/maintenance environment).
 </li>
 <li>
 Availability for occasional out-of-hours or 24/7 support in case of operational emergencies.
 </li>
 <li>
 Strong sense of confidentiality, data protection and compliance with local regulations and airline/OEM safety rules.
 
 
 </li>
 </ul>
 If you are passionate about aerospace, enjoy being close to airline operations and want to play a key role in supporting a strategic wide-body programme in the Middle East, we would be pleased to review your application.
 
 
 
 
 Please note that only shortlisted candidates will be contacted
 
 
</div>

Petrame

<ul><li>Job Title: Customer Service Manager</li><li>Job Ref: CS-MGR-250825</li><li>Opening: 1</li><li>Career Level: Manager / Mid-Senior Level</li><li>Location: Dubai - UAE</li><li>Hybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.</li><li>Education: Bachelor's degree in Business Administration, Management, or related field.</li><li>Experience: 5-8 Years in customer service, with at least 2 years in a supervisory or managerial role.</li><li>Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.</li></ul> Introduction We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices. Responsibilities <ul><li>Lead and manage the customer service team to deliver professional, efficient, and high-quality support.</li><li>Develop and implement policies, procedures, and service standards.</li><li>Oversee inbound and outbound customer interactions across phone, email, and digital channels.</li><li>Resolve escalated issues and maintain strong customer relationships.</li><li>Monitor customer feedback, satisfaction, and response times to ensure service excellence.</li><li>Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.</li><li>Recruit, train, and coach customer service staff.</li><li>Prepare regular reports on customer service performance and recommend improvements.</li><li>Implement technology and CRM tools to optimize support processes.</li></ul> Qualifications <ul><li>Bachelor's degree in Business Administration, Management, or related field.</li><li>5-8 years of experience in customer service, with at least 2 years in a leadership/managerial role.</li><li>Strong leadership and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with CRM systems and customer support tools.</li><li>Familiarity with industrial products, weighing systems, or automation is a plus.</li></ul> What We Offer <ul><li>Salary: Competitive package tailored to attract the best.</li><li>Working Days: Monday to Friday, with a 2-day weekend.</li><li>Benefits: Employment visa, annual paid leave, insurance, transportation, and more.</li><li>Location: Positions available in Dubai.</li><li>Remote: Working remotely can be an option for some positions and senior staff.</li></ul>How to Apply<ul><li> Click here to submit your CV to our WhatsApp </li><li>Complete the Online Application Form: For a preferred method of submission, click the 'Apply for this job' button below to fill out and submit the official online application form.</li></ul>

Customer Service Manager Petra Mechatronics

Rightangled

<div>
 
 About M&eacute;detone
 
 
 
 M&eacute;detone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are looking for a skilled Customer Service Manager to lead our customer service team and ensure that our clients receive the highest level of support and satisfaction.
 
 
 
 Role Overview
 
 
 
 As the CSM, you will be responsible for overseeing the customer service operations, leading a team of customer service representatives, and ensuring that customer interactions are handled with professionalism and efficiency. Your primary goal will be to enhance customer satisfaction, foster loyalty, and improve the overall customer experience with M&eacute;detone.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Team Leadership: Lead, mentor, and develop a team of customer service representatives, fostering a culture of excellence, accountability, and continuous improvement
 </li>
 <li>
 Customer Experience: Develop and implement customer service policies and procedures to enhance the customer experience. Ensure that all interactions are aligned with M&eacute;detone's values and mission
 </li>
 <li>
 Performance Management: Monitor and evaluate team performance against key performance indicators (KPIs). Conduct regular performance reviews, provide feedback, and implement training programs to address skill gaps
 </li>
 <li>
 Issue Resolution: Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Act as a point of contact for complex customer issues, working collaboratively with other departments as needed
 </li>
 <li>
 Customer Engagement: Promote strong relationships with customers by understanding their needs and expectations. Proactively seek feedback to identify areas for improvement and implement necessary changes
 </li>
 <li>
 Data Analysis: Analyse customer service metrics and data to identify trends and areas for improvement. Prepare reports for senior management to highlight performance and recommend strategies for enhancement
 </li>
 <li>
 Training and Development: Develop and deliver training programs for customer service staff, ensuring they are equipped with the necessary skills and knowledge to provide outstanding service
 </li>
 <li>
 Collaboration: Work closely with other departments, including operations, marketing, and sales, to ensure a cohesive approach to customer service and enhance the overall customer journey
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: Proven experience in a customer service management role, ideally within the healthcare, pharmacy, or e-commerce sectors
 </li>
 <li>
 Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop a high-performing customer service team
 </li>
 <li>
 Customer Focus: A passion for delivering exceptional customer service and a deep understanding of customer needs and expectations
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively
 </li>
 <li>
 Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions to enhance customer service delivery
 </li>
 <li>
 IT Proficiency: Familiarity with customer service software, CRM systems, and Microsoft Office applications
 </li>
 <li>
 Adaptability: Ability to thrive in a fast-paced environment and adapt to changing customer needs and business objectives
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join Us?
 
 
 
 At M&eacute;detone, you will be part of a dynamic and supportive team dedicated to making a difference in healthcare. As the Customer Service Manager, you will have the opportunity to shape our customer service strategy and lead a team that is passionate about enhancing the patient experience.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 A Collaborative and Inclusive Team Culture
 </li>
 <li>
 Pension Scheme
 </li>
 <li>
 Employee Discounts on Healthcare Products
 </li>
 <li>
 Professional Development Opportunities
 </li>
 </ul>
</div>

Customer Service Manager

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Associate Manager - Customer Care | MAF Retail | Head Office UAE
 
 
 
 Role Summary
 
 
 
 The Associate Manager - Customer Care is responsible of providing a superior quality capacity management and support for the Customer care representative to reach their service level in a cost-effective way. The role holder should be a &lsquo;people person&rsquo; with great customer service skills and the ability to moderate online and offline conversations with the internal and external customers.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Ensure you deliver an outstanding shopping experience to every customer contact via any offered communication channel (walk in, phone, email, online chat)
 </li>
 <li>
 Always deal with the most difficult customers in a quick, willing, and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems.
 </li>
 <li>
 Achieve sales targets by maximizing all customer contact opportunities to provide product knowledge, increase units per transaction and sell across all channels.
 </li>
 <li>
 Carry out a through Brief and Debrief with the Intern daily at the start and end of each shift to ensure that any follow up given, have been actioned. Check the understanding of any new procedures or updates with the team.
 </li>
 <li>
 Use all CRM and E-commerce systems confidently and use to accurately add notes to orders and cases for all incoming and outgoing contacts
 </li>
 <li>
 Work closely with other internal departments to ensure issues affecting customer orders or returns are resolved and enable seamless shopping experience.
 </li>
 <li>
 Adhere to the schedule and the forecast given by the management.
 </li>
 <li>
 Train and coach, the representative to deliver the best experience to the customer.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business o any related field
 </li>
 <li>
 3 years of experience in customer service and preferably in retail industry
 </li>
 <li>
 Workforce planning &amp; scheduling
 </li>
 <li>
 Queue management and service-level optimization
 </li>
 <li>
 Process improvement (e.g., Lean, Six Sigma concepts are a plus)
 </li>
 <li>
 Data-driven decision-making using reports/dashboards
 </li>
 <li>
 Proficiency with Excel/Google Sheets, reporting tools, and dashboards
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Associate Manager - Customer Care

Alshaya Group

<div>
 
 
 Ulta Beauty is coming to Dubai!
 
 
 
 
 
 
 We&rsquo;re thrilled to announce the launch of
 
 Ulta Beauty&rsquo;s first store in Dubai
 
 , opening soon at
 
 Dubai Mall
 
 !
 
 
 
 
 
 As one of the leading beauty retailers in the U.S., Ulta Beauty is known for celebrating every kind of beauty, offering a wide range of cosmetics, skincare, haircare, and fragrance brands, along with expert services and a welcoming experience.
 
 
 
 
 
 Now, we&rsquo;re bringing that same energy and excellence to Dubai and we&rsquo;re building a passionate team to make it happen.
 
 
 
 
 
 Join us in shaping the future of beauty!
 
 
 
 
 
 
 Role Profile:
 
 
 
 To deliver exceptional in-store and online customer experiences that reflect the brand&rsquo;s values, drive loyalty, and increase customer satisfaction across all touchpoints within the retail cosmetics environment.
 
 
 
 
 
 
 The below Key Performance Areas include but are not limited to:
 
 
 
 
 
 <ul>
 <li>
 Develop and implement customer experience strategies across retail stores
 </li>
 <li>
 Collaborate with General Manager and beauty advisors to ensure a consistent, high-quality customer experience.
 </li>
 <li>
 Monitor and respond to customer feedback from in-store surveys, online reviews, and social media.
 </li>
 <li>
 Lead training sessions , coaching for frontline staff on customer service excellence and brand representation.
 </li>
 <li>
 Coordinate with marketing to align promotions , loyalty programs and in-store events with customer expectations
 </li>
 <li>
 Analyze customer behaviour and feedback data to identify opportunities and improve shopping experience
 </li>
 <li>
 Ensure visual merchandising and store ambiance support a luxurious and welcoming experience.
 </li>
 <li>
 Resolve high-level customer complaints with professionalism and empathy.
 </li>
 </ul>
 
 
 
 
 
 Knowledge:
 
 
 <ul>
 <li>
 Retail customer experience
 </li>
 <li>
 Team Leader
 </li>
 <li>
 Planning &amp; organizing
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 3-5 Experience in customer experience, retail operations, or store management&mdash;preferably in the beauty or luxury retail sector.
 </li>
 </ul>
 
 
</div>

Customer Service Manager - Ulta Beauty

AppsFlyer

At AppsFlyer we believe every challenge is an invitation to innovate. We're looking for a Customer Success Manager to help shape the future of this role; you'll work with talented professionals across the globe within a culture that values curiosity, collaboration and personal development. If you're ready to bring your skills to a global stage this is your chance to make an impact. About the Role As a Customer Success Manager you will act as a strategic partner to our customers ensuring they maximize the value of AppsFlyer's platform. You will work closely with clients to understand their needs, drive adoption and help them achieve their business objectives. Your role will bridge technical and business expertise, helping to foster long term relationships and product innovation. What You'll Do <ul> <li>Become an expert in AppsFlyer's product covering both business and technical use cases while staying up to date on product releases and new features.</li> <li>Provide strategic guidance to customers on best practices for utilizing AppsFlyer to drive their marketing success.</li> <li>Use your expertise to quickly identify, elevate and resolve complex technical challenges.</li> <li>Build deep business relationships by delivering exceptional support and service.</li> <li>Conduct training sessions, webinars and demos (both virtual and onsite) to educate clients on AppsFlyer's platform and new features.</li> <li>Facilitate and document customer product ideas and feedback, collaborating with Product and R&D teams to drive innovation.</li> <li>Lead Executive Business Reviews with key stakeholders, sharing industry best practices and showcasing the impact of AppsFlyer's solutions on customer success.</li> </ul> What You Have <ul> <li>Experience in customer success, product management or mobile analytics at an online advertising company, digital agency or SaaS martech platform.</li> <li>Fluency in Arabic and a deep understanding of the Middle East market.</li> <li>Strong analytical skills with the ability to interpret and analyze large data sets and resolve reporting discrepancies.</li> <li>Experience managing multiple accounts across diverse industries, company sizes and experience levels.</li> <li>Excellent written and verbal communication skills with the ability to engage both technical and non technical audiences.</li> <li>A fast learner who is naturally curious and thrives in a fast paced dynamic work environment.</li> <li>Background in digital marketing, especially mobile marketing.</li> </ul> Bonus Points <ul> <li>Technical expertise in SDKs, APIs, SQL, Mobile App Analytics and Deep Linking.</li> <li>Familiarity with product management by an AppsFlyer team member.</li> </ul> Why Join Us AppsFlyer is a global company with 20 offices worldwide. Through initiatives like mental health programs (Be Well), the Global Employee Exchange Program and fitness programs we empower our people to thrive physically, mentally and professionally. Here titles don't define us ideas do. You'll thrive in a culture where everyone's input shapes the future. At AppsFlyer we're committed to building a diverse and inclusive workplace. Don't meet 100 of the qualifications; if you're excited about this role and believe you have the skills to succeed we encourage you to apply. Employment Type: Full Time Experience: Years Vacancy: 1

Customer Success Manager - Middle East- Maternity Leave Replacement

Explore 7688+ Customer support manager in Dubai this December. Find roles across top companies and apply now to boost your career.

7688 customer support manager jobs IN Dubai

Customer Support Manager – Aerospace (Field Representative) – Dubai, UAE

Customer Support Manager – Aerospace (Field Representative) – Dubai, UAE

Customer Service Manager Petra Mechatronics

Customer Service Manager

Associate Manager - Customer Care

Customer Service Manager - Ulta Beauty

Customer Success Manager - Middle East- Maternity Leave Replacement