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customer support manager

Collins Aerospace

<div>Date Posted:
2025-10-08
Country:
United Arab Emirates
Location:
United Technologies International Operations, Inc. UAE (DUBAI), Media One Tower, 30th Floor, Office 3001, Dubai, United Arab Emirates; P. O. Box 71662, Dubai, U.A.E.
Position Role Type:
Unspecified
Joining Collins Aerospace isn&rsquo;t just about finding a job; it&rsquo;s about embarking on a journey to redefine the future of aerospace technology.
As the steward of excellence in aerospace repair services, the Program Manager of FlightSense&trade; Program Management assumes a pivotal role in upholding the integrity and success of Collins Aerospace's FlightSense&trade; agreement. At the heart of this responsibility lies the cultivation of robust relationships, both within our organization and with our valued clientele.
FlightSense&trade; isn't just a service&mdash;it's a testament to our unwavering dedication to excellence. Through meticulous attention to detail and an unwavering focus on customer satisfaction, the Program Manager spearheads a culture of excellence that sets Collins Aerospace apart as the industry leader in aerospace repair services.
What You Will Do<ul><li>
Central single point of contact for the contract both externally to the customer and internally with aftermarket team (Repair, Technical, Finance, Management).</li><li>
Track overall Customer Support Level (CSL) to the customer for the FlightSense contract, in addition to all Collins commercial repairs.</li><li>
May include connecting with specific sites to ensure recovery plans executed and are realistic in terms of recovery to CSL requirements.</li><li>
Own the overall Estimate At Completion (EAC) financial performance for adherence to original business plan.</li><li>
Review monthly/quarterly cost data, reliability trends, effects of improvement activities and customer fleet/flying projections to update future forecast model predictions in EAC financial model.</li><li>
Lead any performance penalty or contractual alignment discussions, internally as well as with the customer.</li><li>
Support customer technical review discussions, with guidance from the Collins product owners, to agree on service bulletin incorporation, chargeable quote disputes and other items.</li></ul>
What You Will Learn<ul><li>
You will master the art of tracking and optimizing Customer Support Level (CSL) for both the FlightSense&trade; contract and Collins' broader commercial repairs portfolio</li><li>
You&rsquo;ll develop data analysis and forecasting, where you'll review monthly and quarterly cost data, identify reliability trends, and leverage insights to refine our future forecast models.</li><li>
You will deepen your understanding of our products and services while honing your ability to deliver exceptional customer value.</li></ul>
Qualifications You Must Have
<ul><li>Typically requires a University Degree and a minimum of 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience or in absence of a degree, 14 years of relevant experience</li></ul>
Qualifications We Prefer<ul><li>
Experience leveraging strong financial acumen and / or experience with financial modeling.</li><li>
Experience with conflict / issue resolution on difficult problems.</li><li>
Experience with commercial airframe components.</li></ul>
This position may involve access to export-controlled information and hardware where an export license would be required for compliance with applicable laws and regulations. Employment will be subject to satisfactory security checks, export license approval, and if required, completion of a non-disclosure agreement.
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms</div>

Program Manager

Sobi

<div><ul><div>Full-time</div><div></div><div>
Sobi Location: United Arab Emirates</div></ul><div><div><div><div><h2 class="jobSectionHeader">
Company Description</h2></div><div>
Statistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply. Rarely do candidates meet 100% of the qualifications. We look forward to your application!
At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients.
Here at Sobi, our mission and culture get us excited to come to work every day, but here are a few more reasons to join our team:<ul><li>
Competitive compensation for your work</li><li>
Emphasis on work/life balance</li><li>
Collaborative and team-oriented environment</li><li>
Opportunities for professional growth</li><li>
Diversity and Inclusion</li><li>
Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Job Description</h2></div><div>
The CRM specialist will be responsible for supporting and managing automated solutions to facilitate Customer Relationship Management within the organization, this includes managing of the software tool, managing subsequent enhancements and upgrades. Developing and maintaining materials associated with the solution, such as Standard Operating Procedures, User Manuals, Training Materials and Records. Delivery launch, refresher and new user training as required. Creating analytical reports from the data for management to support business decisions and monitoring pre-defined KPIs. Manage the day-to-day administration of the system which will be used as a customer and account database and will record and monitor all customer-facing activities. The day-to-day management includes ensuring all data within the system is current and providing support for system users (except for IT related issues).
This role is critical in ensuring accuracy, integrity, of the CRM process and system in collaboration with the commercial teams. Also, CRM role responsibilities include using CRM software to store HCP data, personalizing marketing messages, managing product launches, and tracking patient feedback to improve engagement and sales. CRM Operations will allow for sustained attention to the evolving needs of our CRM system, ensuring optimal performance and ongoing improvements. Also, as part of the business support scope, this role involves working on special commercial projects and acting as a project support manager, coordinating commercial team activities, and facilitating communication between internal teams and external partners while ensuring alignment with MEANT scorecard. Lead process optimization and streamlining workflows to drive efficiency and improve cross functional collaboration where needed.
Key Responsibilities
HCP-Focused CRM:<ul><li>
Develop and maintain detailed profiles of HCPs to tailor communications, share relevant product information, and build trust.</li></ul>
Data Management:<ul><li>
Act as a point-of-resource for KAMs and MSMs relating CRM software and ensure granting and maintain user accesses to the CRM system to ensure maintaining and inputting accurate and up-to date customer data</li></ul>
Data Collection:<ul><li>
Systematically collect and store vast amounts of patient and HCP data from various interaction points.</li></ul>
Data Analysis:<ul><li>
Analyse customer data to understand patient behaviours and preferences, which informs targeted marketing campaigns and product development while ensuring that the CRM&rsquo;s data is accurate and reliable.</li></ul>
Reporting &amp; Governance:<ul><li>
Generate sales &amp; marketing reports to analyse sales performance, customer engagement and market trends.</li><li>
Optimizing spend allocation and improving the effectiveness of campaigns across different channels.</li><li>
Customize monthly standardized reports according to predefined KPI&rsquo;s, formulation of recommendations, develop &amp; deliver presentations.</li><li>
Deliver ad hoc analyses and reports for management.</li></ul>
Sales Excellence:<ul><li>
Responsible for ensuring the sales excellence activities are managed effectively and ensuring information is aligned between CRM and other Power BI tools.</li></ul>
Segmentation &amp; account mapping:<ul><li>
Maintain and adapt the segmentation and targeting model to align with current business needs.</li><li>
Assist Commercial Excellence with territory alignment, target optimization, segmentation, cycle planning, call targets, and development.</li></ul>
Training and coaching:<ul><li>
Training of Field Force in the respective field of expertise. Train Product Specialists, KAMs, FLMs, KAMs &amp; MSLs on use of reporting system and deliver day to day support (Help Desk / Central email address, sending out emails to address problems, special occasion notifications etc)</li><li>
Support training and onboarding of team members on CRM best practices and procedures.</li><li>
Design and delivering CRM functional capability programs in collaboration with the HR team to ensure full utilization of the system and adherence to SOP.</li><li>
Organize monthly QTQ meetings &amp; follow up with FLMs</li></ul>
Business Support:<ul><li>
Lead process optimization and streamlining workflows to drive efficiency and improve cross functional collaboration based on assigned projects or processes.</li><li>
Acting as a project support manager coordinating commercial team activities and facilitating communication between internal teams and external partners while ensuring alignment with MEANT scorecard.</li><li>
Liaise/coordinate with Supply, Regulatory, Commercial, Medical, Finance &amp; Compliance teams to ensure all product shipments adhere to industry regulations/timelines and guidelines.</li><li>
Monitor competitive activities and market trends within the biopharmaceutical landscape</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div>
Education/Work experience<ul><li>
University-level education in life sciences, Pharmacy, Economics, Business or related field.</li><li>
Expertise in MS Office applications</li><li>
Experience in similar role as CRM or business support, ideally knowledge of sales force automation/database systems</li><li>
Knowledge of pharmaceutical industry is an advantage, healthcare sales/marketing or logistics.</li><li>
Minimum 5-7 years&rsquo; experience in a multinational organization role, working in matrix organization.</li><li>
Strong understanding of pharmaceutical regulations, compliance, and industry standards.</li><li>
Experience with CRM systems (e.g., Salesforce, Veeva CRM) and data management.</li></ul>
Skills/Knowledge<ul><li>
Advanced communication skills.</li><li>
Excellent negotiation, and people skills.</li><li>
Ability to analyze complex data, prepare reports, and develop insights.</li><li>
Proficiency with MS Office and data analysis tools.</li><li>
Highly organized with the ability to manage multiple projects simultaneously.</li><li>
Collaborative and growth mindset</li><li>
Project management skills</li></ul>
Personal Attributes<ul><li>
Demonstration of Sobi values (Care, Ownership, Urgency, Partnership, Ambition)</li></ul>
Languages<ul><li>
Fluency in English and Arabic</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div>
All Sobi employees need to demonstrate behaviors in line with Sobi's core values: Care, Ambition, Urgency, Ownership and Partnership. Are you ready to be on the Sobi team? Come join a culture that empowers every person to be the person that makes a difference for rare disease.
Why Join Us? 
 
We are a global company with over 1,700 employees in more than 30 countries and are committed to the societies where we operate. With a deeply skilled management team directing our day-to-day wins, and a Board with a stellar track record, we&rsquo;re ready to take on the world&rsquo;s diseases, ailments and adversity. Our people believe they have the power to make a positive impact in others&rsquo; lives because that&rsquo;s exactly what we do here. If you&rsquo;re seeking a career that taps into your talents in a way that makes the world a better, healthier place, we just may have a job for you. 
 
We know our employees are our most valuable asset, and our culture conveys that. We offer a competitive benefits package, to support the health and happiness of our staff. 
 
Sobi Culture 
 
At Sobi, we refuse to accept the status quo. This is because we have witnessed first-hand the challenges facing those affected by rare diseases, and have used this knowledge to shape our business to find new ways of helping them. 
 
As a specialized biopharmaceutical company, we are dedicated to rare diseases. And we see this focus as a strength. By effectively turning our research into ground-breaking treatments, we help make medicine more accessible and open up more possibilities for patients and more opportunities for those caring for them. This has been our approach since day one, but we know we can&rsquo;t change the world of rare diseases on our own. Accomplishing this requires strong partnerships with patients, partners and stakeholders across the entire value chain. Together, we define how our business can create solutions that serve the needs of those affected by rare diseases while facilitating sustainable growth.
An Equal Opportunity Employer 
 
Sobi is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Sobi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity, protected veterans and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status or protected groups by the laws or regulations in the locations where we operate.
Sobi is an affirmative action and equal opportunity employer. Disabled/Veterans. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by sending an email to talentacquisition@sobi.com.</div></div></div></div></div>

CRM & Business Support Associate Manager

Sobi - Swedish Orphan Biovitrum AB (publ)

<div>
 
 Company Description
 
 
 
 
 
 Statistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply. Rarely do candidates meet 100% of the qualifications. We look forward to your application!
 
 
 
 
 At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients.
 
 
 Here At Sobi, Our Mission And Culture Get Us Excited To Come To Work Every Day, But Here Are a Few More Reasons To Join Our Team
 
 
 <ul>
 <li>
 Competitive compensation for your work
 </li>
 <li>
 Emphasis on work/life balance
 </li>
 <li>
 Collaborative and team-oriented environment
 </li>
 <li>
 Opportunities for professional growth
 </li>
 <li>
 Diversity and Inclusion
 </li>
 <li>
 Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 The CRM specialist will be responsible for supporting and managing automated solutions to facilitate Customer Relationship Management within the organization, this includes managing of the software tool, managing subsequent enhancements and upgrades. Developing and maintaining materials associated with the solution, such as Standard Operating Procedures, User Manuals, Training Materials and Records. Delivery launch, refresher and new user training as required. Creating analytical reports from the data for management to support business decisions and monitoring pre-defined KPIs. Manage the day-to-day administration of the system which will be used as a customer and account database and will record and monitor all customer-facing activities. The day-to-day management includes ensuring all data within the system is current and providing support for system users (except for IT related issues).
 
 
 This role is critical in ensuring accuracy, integrity, of the CRM process and system in collaboration with the commercial teams. Also, CRM role responsibilities include using CRM software to store HCP data, personalizing marketing messages, managing product launches, and tracking patient feedback to improve engagement and sales. CRM Operations will allow for sustained attention to the evolving needs of our CRM system, ensuring optimal performance and ongoing improvements. Also, as part of the business support scope, this role involves working on special commercial projects and acting as a project support manager, coordinating commercial team activities, and facilitating communication between internal teams and external partners while ensuring alignment with MEANT scorecard. Lead process optimization and streamlining workflows to drive efficiency and improve cross functional collaboration where needed.
 
 
 
 Key Responsibilities
 
 
 
 
 HCP-Focused CRM
 
 :
 
 
 <ul>
 <li>
 Develop and maintain detailed profiles of HCPs to tailor communications, share relevant product information, and build trust.
 
 
 </li>
 </ul>
 
 Data Management
 
 
 
 <ul>
 <li>
 Act as a point-of-resource for KAMs and MSMs relating CRM software and ensure granting and maintain user accesses to the CRM system to ensure maintaining and inputting accurate and up-to date customer data
 
 
 </li>
 </ul>
 
 Data Collection
 
 
 
 <ul>
 <li>
 Systematically collect and store vast amounts of patient and HCP data from various interaction points.
 
 
 </li>
 </ul>
 
 Data Analysis
 
 
 
 <ul>
 <li>
 Analyse customer data to understand patient behaviours and preferences, which informs targeted marketing campaigns and product development while ensuring that the CRM&rsquo;s data is accurate and reliable.
 
 
 </li>
 </ul>
 
 Reporting &amp; Governance
 
 
 
 <ul>
 <li>
 Generate sales &amp; marketing reports to analyse sales performance, customer engagement and market trends.
 </li>
 <li>
 Optimizing spend allocation and improving the effectiveness of campaigns across different channels.
 </li>
 <li>
 Customize monthly standardized reports according to predefined KPI&rsquo;s, formulation of recommendations, develop &amp; deliver presentations.
 </li>
 <li>
 Deliver ad hoc analyses and reports for management.
 
 
 </li>
 </ul>
 
 Sales Excellence
 
 
 
 <ul>
 <li>
 Responsible for ensuring the sales excellence activities are managed effectively and ensuring information is aligned between CRM and other Power BI tools.
 
 
 </li>
 </ul>
 
 Segmentation &amp; Account Mapping
 
 
 
 <ul>
 <li>
 Maintain and adapt the segmentation and targeting model to align with current business needs.
 </li>
 <li>
 Assist Commercial Excellence with territory alignment, target optimization, segmentation, cycle planning, call targets, and development.
 
 
 </li>
 </ul>
 
 Training And Coaching
 
 
 
 <ul>
 <li>
 Training of Field Force in the respective field of expertise. Train Product Specialists, KAMs, FLMs, KAMs &amp; MSLs on use of reporting system and deliver day to day support (Help Desk / Central email address, sending out emails to address problems, special occasion notifications etc)
 </li>
 <li>
 Support training and onboarding of team members on CRM best practices and procedures.
 </li>
 <li>
 Design and delivering CRM functional capability programs in collaboration with the HR team to ensure full utilization of the system and adherence to SOP.
 </li>
 <li>
 Organize monthly QTQ meetings &amp; follow up with FLMs
 
 
 </li>
 </ul>
 
 Business Support
 
 
 
 <ul>
 <li>
 Lead process optimization and streamlining workflows to drive efficiency and improve cross functional collaboration based on assigned projects or processes.
 </li>
 <li>
 Acting as a project support manager coordinating commercial team activities and facilitating communication between internal teams and external partners while ensuring alignment with MEANT scorecard.
 </li>
 <li>
 Liaise/coordinate with Supply, Regulatory, Commercial, Medical, Finance &amp; Compliance teams to ensure all product shipments adhere to industry regulations/timelines and guidelines.
 </li>
 <li>
 Monitor competitive activities and market trends within the biopharmaceutical landscape
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education/Work experience
 
 
 
 <ul>
 <li>
 University-level education in life sciences, Pharmacy, Economics, Business or related field.
 </li>
 <li>
 Expertise in MS Office applications
 </li>
 <li>
 Experience in similar role as CRM or business support, ideally knowledge of sales force automation/database systems
 </li>
 <li>
 Knowledge of pharmaceutical industry is an advantage, healthcare sales/marketing or logistics.
 </li>
 <li>
 Minimum 5-7 years&rsquo; experience in a multinational organization role, working in matrix organization.
 </li>
 <li>
 Strong understanding of pharmaceutical regulations, compliance, and industry standards.
 </li>
 <li>
 Experience with CRM systems (e.g., Salesforce, Veeva CRM) and data management.
 
 
 </li>
 </ul>
 
 Skills/Knowledge
 
 
 
 <ul>
 <li>
 Advanced communication skills.
 </li>
 <li>
 Excellent negotiation, and people skills.
 </li>
 <li>
 Ability to analyze complex data, prepare reports, and develop insights.
 </li>
 <li>
 Proficiency with MS Office and data analysis tools.
 </li>
 <li>
 Highly organized with the ability to manage multiple projects simultaneously.
 </li>
 <li>
 Collaborative and growth mindset
 </li>
 <li>
 Project management skills
 
 
 </li>
 </ul>
 
 Personal Attributes
 
 
 
 <ul>
 <li>
 Demonstration of Sobi values (Care, Ownership, Urgency, Partnership, Ambition)
 
 
 </li>
 </ul>
 
 Languages
 
 
 
 <ul>
 <li>
 Fluency in English and Arabic
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 All Sobi employees need to demonstrate behaviors in line with Sobi's core values: Care, Ambition, Urgency, Ownership and Partnership. Are you ready to be on the Sobi team? Come join a culture that empowers every person to be the person that makes a difference for rare disease.
 
 
 
 Why Join Us?
 
 
 
 We are a global company with over 1,700 employees in more than 30 countries and are committed to the societies where we operate. With a deeply skilled management team directing our day-to-day wins, and a Board with a stellar track record, we&rsquo;re ready to take on the world&rsquo;s diseases, ailments and adversity. Our people believe they have the power to make a positive impact in others&rsquo; lives because that&rsquo;s exactly what we do here. If you&rsquo;re seeking a career that taps into your talents in a way that makes the world a better, healthier place, we just may have a job for you.
 
 
 We know our employees are our most valuable asset, and our culture conveys that. We offer a competitive benefits package, to support the health and happiness of our staff.
 
 
 
 Sobi Culture
 
 
 
 At Sobi, we refuse to accept the status quo. This is because we have witnessed first-hand the challenges facing those affected by rare diseases, and have used this knowledge to shape our business to find new ways of helping them.
 
 
 As a specialized biopharmaceutical company, we are dedicated to rare diseases. And we see this focus as a strength. By effectively turning our research into ground-breaking treatments, we help make medicine more accessible and open up more possibilities for patients and more opportunities for those caring for them. This has been our approach since day one, but we know we can&rsquo;t change the world of rare diseases on our own. Accomplishing this requires strong partnerships with patients, partners and stakeholders across the entire value chain. Together, we define how our business can create solutions that serve the needs of those affected by rare diseases while facilitating sustainable growth.
 
 
 
 An Equal Opportunity Employer
 
 
 
 Sobi is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Sobi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity, protected veterans and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status or protected groups by the laws or regulations in the locations where we operate.
 
 
 
 Sobi is an affirmative action and equal opportunity employer. Disabled/Veterans. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by sending an email to talentacquisition@sobi.com.
 
</div>

Stonefort Securities

<div>
 
 
 About Us:
 
 
 
 
 
 
 Stonefort Securities is a distinguished provider in the international financial services sector. With an established presence in the UAE, Mauritius, SVG and Saint Lucia, Stonefort Securities is well-positioned to meet the dynamic needs of its global clientele. The company offers advanced trading solutions, granting access to a wide range of asset classes including Forex, Commodities, Indices, Stocks and Contracts for Difference (CFDs), all seamlessly integrated within a sophisticated cross-margined trading framework.
 
 
 
 
 
 
 Job Overview:
 
 
 
 
 
 
 Stonefort is looking for a dedicated and proactive
 
 Customer Service Executive
 
 to support initiatives and enhance client experience. This is a pivotal role where you will be part of our customer support team, ensuring consistent, high-quality service across multiple communication channels. You will be responsible for elevating the client experience, improving operational efficiency, and achieve excellence in customer support.
 
 
 
 
 
 
 Key responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Oversee client inquiries and concerns, ensuring that responses are prompt, accurate, and aligned with company policies.
 </li>
 <li>
 Monitor client feedback across multiple channels (phone, email, live chat, social media) to proactively address issues and improve the customer experience.
 </li>
 <li>
 Collaborate with management and other departments to align customer service goals with broader company objectives.
 </li>
 <li>
 Ensure all client interactions comply with regulatory requirements and company policies, maintaining the highest standards of professionalism and ethical conduct.
 </li>
 <li>
 Assist clients in navigating trading platforms, managing account-related inquiries, and understanding product features.
 </li>
 <li>
 Support clients with platform technical issues, account registration, verification, and transaction processes, ensuring a seamless experience.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements:
 
 
 
 
 
 <ul>
 <li>
 Minimum 2 years of in customer support within the Forex and CFDs industry, reputable broker or financial institution.
 </li>
 <li>
 Proficiency in Metaquotes Platforms (MetaTrader 4 and 5), along with a strong command of CRM systems and customer support tools.
 </li>
 <li>
 Fluency in English and Arabic (written and spoken) is essential;
 </li>
 <li>
 Strong Compliance Orientation, with thorough knowledge of regulatory requirements and a commitment to ethical standards.
 </li>
 <li>
 Ability to work as per a roster.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 <ul>
 <li>
 Competitive Salary.
 </li>
 <li>
 Opportunity to work in a fast-paced, dynamic financial environment.
 </li>
 <li>
 Professional development, training, and career growth opportunities.
 </li>
 </ul>
</div>

Customer Support Executive

ADIB - Abu Dhabi Islamic Bank

<div>
 
 
 
 Role: Customer Services Support Officer&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
 
 
 
 
 Location: Dubai
 
 
 
 
 Role Purpose:
 
 Deliver Excellent customer service in accordance with agreed standards&nbsp;
 
 
 
 Key Accountabilities of the role: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 <ul>
 <li>
 Opening and closing applicant on time.
 </li>
 <li>
 Ensure proper implementation and follow up with timely.
 </li>
 <li>
 Prepare finance applications and obtain necessary approvals.
 </li>
 <li>
 Performed efficient troubleshooting of issues.
 </li>
 <li>
 Ensure TAT is adhered to and where possible exceed customer expectations
 </li>
 <li>
 Co-ordinate and liaise with other departments in a professional manner
 </li>
 <li>
 Participate in regular review and development meeting with key stakeholders
 </li>
 <li>
 Prepare and provide monthly report
 </li>
 <li>
 Keeping a record and details of actions taken
 </li>
 <li>
 Supporting customer service agents
 </li>
 <li>
 Provides technical help to colleagues if required.
 </li>
 <li>
 Ensure compliance with bank policies
 </li>
 <li>
 Perform other task specified by management.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 </li>
 <li>
 Ensure customer queries are resolved with agreed TAT
 </li>
 <li>
 Positive customer feedback&nbsp;
 </li>
 <li>
 Deliver professionalism when dealing other departments&nbsp;
 </li>
 </ul>
 
 
 
 Specialist Skills / Technical Knowledge Required for this role:
 
 
 
 <ul>
 <li>
 Display flexibility in dealing with other team members
 </li>
 <li>
 Good data processing skills
 </li>
 <li>
 Good problem-solving skills
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Excellent Decision-making skills
 </li>
 </ul>
 
 
 
 Previous experience required (if any):&nbsp;
 
 
 
 <ul>
 <li>
 Previous banking experience in similar role
 </li>
 <li>
 Knowledge of regulated financial services and banking industries
 </li>
 <li>
 Detailed understanding of asset product&nbsp;
 </li>
 <li>
 In depth understanding of the internal process, procedures and internal systems
 </li>
 <li>
 
 This position is for UAE Nationals only
 
 
 &nbsp;
 </li>
 </ul>
</div>

Customer Services Support Officer

Emirates NBD

<div>
 
 
 In line with the UAE Government&rsquo;s strategy of empowering and developing nationals,
 
 
 
 
 Emirates NBD Group is committed to welcoming the young generation into an innovative, modern, supportive work environment to contribute to the nation's success. We seek the best
 
 UAEN talents
 
 to join our ENBD family.
 
 
 
 
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 Manage a team of inbound contact center agents to deliver service excellence across voice and digital channels. The role is responsible for driving team performance, enhancing agent capabilities, resolving customer escalations, and ensuring operational compliance in alignment with the bank&rsquo;s service values and standards.
 
 
 
 
 
 
 
 What You'll Do:
 
 
 
 
 &bull; Drive agent performance through regular coaching and feedback.
 
 
 &bull; Identify and address underperformance in alignment with HR policies.
 
 
 &bull; Support new joiners for smooth integration into the team.
 
 
 &bull; Maintain high levels of team morale and engagement.
 
 
 &bull; Ensure timely and accurate service delivery in line with SLAs.
 
 
 &bull; Monitor adherence to operational procedures during customer interactions.
 
 
 &bull; Handle escalated customer complaints and ensure resolution with ownership.
 
 
 &bull; Conduct root cause analysis on complaints and feedback.
 
 
 &bull; Provide insights to improve customer satisfaction and agent performance.
 
 
 &bull; Ensure compliance with quality standards, bank policies, and procedures.
 
 
 &bull; Lead initiatives for continuous quality improvement.
 
 
 &bull; Uphold information security and data integrity in all operations.
 
 
 &bull; Maintain attrition levels within approved limits.
 
 
 &bull; Collaborate with the transformation team on process enhancements.
 
 
 
 
 
 
 
 What You'll Need
 
 
 
 
 &bull; Minimum 2 years of experience in banking (Call Center or Sales).
 
 
 &bull; Proven ability to manage and uplift high-performing teams
 
 
 &bull; Strong communication, coaching, and conflict management skills
 
 
 &bull; Resilience, adaptability, and proactive mindset
 
 
 &bull; Bachelor&rsquo;s degree in any field (preferred)
 
 
 &bull; Language proficiency in English and Arabic
 
 
 &bull; UAE National only
 
 
 &bull; Job location: Dubai
 
</div>

Customer Care Supervisor

ABC COFFEE COMPANY

<div>
 
 
 Service Manager at ABC Coffee Roasters, Dubai
 
 
 
 Required work experience: at least 3 years in hospitality
 
 
 ABC Coffee Roasters is a chain of premium cafes/reastaurants. Today, our company has 12 cafes (3 in Dubai), 2 central kitchens and 2 roasteries in 2 countries. (And next year - London)
 
 
 
 
 
 We are building the most recognizable coffee brand in Dubai and we are looking for a person for the position of a
 
 Service Manager
 
 who shares our values and ready to grow with our young team of enthusiasts.
 
 
 
 
 
 
 Key responsibilities:
 
 
 
 &middot; Supporting recruitment: sourcing, interviewing and candidate evaluation
 
 
 
 
 
 &middot; Onboarding and training new team members, including corporate culture, service standards, and floor mentoring
 
 
 
 
 
 &middot; Daily control of service, uniform, display, food and beverage standards
 
 
 
 
 
 &middot; Conducting final exams and arranging additional trainings as needed
 
 
 
 
 
 &middot; Driving improvements in service and team operations through feedback and regular audits
 
 
 
 
 
 
 Our expectations from you:
 
 
 
 &nbsp;
 
 &middot;
 
 Active attitude and people-oriented mindset
 
 
 
 
 
 &middot; English level&nbsp;C1, Russian would be an advantage
 
 
 
 
 
 &middot; Solid knowledge of service standards and team training experience
 
 
 
 
 
 &middot; Strong organizational, leadership and stress-resistance skills
 
 
 
 
 
 
 Terms of our cooperation:
 
 
 <ul>
 <li>
 Work schedule 6/1 (rolling days-off), 8-hour shifts
 </li>
 <li>
 Salary from 10000 AED
 </li>
 <li>
 Compliance with Labor Law
 </li>
 <li>
 Work in a large like-minded team
 </li>
 <li>
 Opportunity for professional growth and career development
 </li>
 </ul>
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Customer Service Manager

Explore 4965+ Customer support manager in Dubai this October. Find roles across top companies and apply now to boost your career.

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