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<div>DubaiPermanentCustomer ServicesPosted 10/08/2026</div>
<br><div><p><b>Customer Success Manager</b></p>
<p><b>Dubai, UAE</b></p>
<p><b>Role Overview</b></p>
<p>We're partnering with an ambitious, fast-growing fintech that's building a next-generation</p>
<p>platform across digital payments, banking, cards, crypto, and financial services. This is a</p>
<p>unique opportunity to join at an early stage and build the entire Customer Success function</p>
<p>from the ground up, working directly alongside the Chairman to shape the customer</p>
<p>experience as the business scales.</p>
<p>Operating in a lean, high-growth startup environment, you'll combine hands-on customer</p>
<p>leadership with operational strategy, process design, automation, and team building. This</p>
<p>role is ideal for someone who thrives in fast-paced environments, enjoys taking ownership,</p>
<p>and wants to make a visible impact on the growth of a business.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Build and scale the Customer Success function, designing customer support</li></ul>
<p>processes, SLAs, knowledge management, and operational frameworks from the</p>
<p>ground up.</p>
<ul><li>Deliver an exceptional customer experience by owning complex customer issues and</li></ul>
<p>working cross-functionally with Product, Engineering, Compliance, and Operations.</p>
<ul><li>Recruit, develop, and lead internal and external customer support teams while</li></ul>
<p>implementing quality standards and performance management processes.</p>
<ul><li>Drive operational excellence through AI-powered automation, self-service initiatives,</li></ul>
<p>and continuous process improvement.</p>
<ul><li>Act as the voice of the customer, partnering with Product teams to improve the</li></ul>
<p>platform and ensure customer readiness for new product launches.</p>
<p><b>Ideal Candidate</b></p>
<ul><li>8+ years' experience in Customer Success, Customer Operations, or Customer</li></ul>
<p>Support within fintech, payments, banking, crypto, or another high-growth technology</p>
<p>environment.</p>
<ul><li>Proven experience building and scaling customer operations, with a strong</li></ul>
<p>operational mindset and passion for improving customer journeys.</p>
<ul><li>Comfortable working in a lean startup environment with a hands-on approach, high</li></ul>
<p>levels of ownership, and direct exposure to founders and executive leadership.</p>
<ul><li>A proactive, self-starting individual who thrives in ambiguity, enjoys building from</li></ul>
<p>scratch, and is excited by the opportunity to shape a function as the business grows.</p></div>

Customer Success Manager

Ookla

<div><div><b>The Opportunity:</b></div><div></div><div>
We are looking for a talented Customer Solutions Manager to play a key role in the Customer Solutions team. You have a strong history with Telecom RF&amp; Machine Learning and ideally, you have some experience with SQL, Python &amp; Tableau when needed. You&rsquo;ll be instrumental in delivering high-quality solutions that meet the needs of our users and clients. We value curiosity, innovation and willingness to continuously learn new technologies.</div><div>
This is a unique opportunity to play a key role in the success of a rapidly growing company with a global footprint.</div><div></div><div>
We foster a flexible, inclusive work environment that values creativity, collaboration, and individual expression. If you&rsquo;re excited about solving complex Wi-Fi networking challenges for customers and driven by customer success, we&rsquo;d love to meet you.</div><div></div><div>
</div><div><b>
Key Responsibilities</b></div><ul><li><p>
Act as the primary, dedicated point of contact for many of Ookla&rsquo;s highest valued customers
</p></li><li><div>Actively develop and grow relationships across your customer&rsquo;s business and technical organizations
</div></li><li><div>Educate, train, and support our clients to ensure optimum utilization of our product suite
</div></li><li><div>Act as the primary resolution function for any issues or questions raised by your customers
</div></li><li><div>Personally troubleshoot customer-facing business and technical issues, and drive issue escalation within Ookla as needed
</div></li><li><div>Engage with Director and C-Level executives in support of their business needs
</div></li><li><div>Partner internally with the sales team to periodically review account health and identify opportunities for future growth within your accounts, and assist with pre-sales activities
</div></li><li><div>Champion and advocate for customer requirements within Ookla (be their voice)
</div></li><li><div>Participate in customer requested meetings (onsite or via phone)
</div></li><li><div>Continually develop your own knowledge and application of new technologies to support and enable growth of our customers</div></li><li><div>
Think strategically about business, product, and technical challenges as you help our customers take advantage of Ookla&rsquo;s data products.</div></li><li><div>
Leverage AI tools to improve efficiency in reporting, analysis, customer communication, and internal workflows.</div></li><li><div>
Identify opportunities to automate repetitive tasks across customer success, technical analysis, and operational processes.</div></li><li><div>
Support the development of AI-assisted dashboards, summaries, insights, and executive-ready outputs.</div></li><li><div>
Use AI to accelerate market analysis, customer benchmarking, root-cause investigation, and trend identification.</div></li><li><p>
Collaborate with product, data, and engineering teams to explore AI-driven use cases that improve customer value.</p></li></ul><p></p><div><br>
</div><div><b>
Job Qualifications</b></div><div>
</div><div>
We are looking for the right person, not the exact list of requirements. If you believe your life experience has prepared you for similar challenges, we&rsquo;d like to hear from you.
</div><ul><li><p>5 - 10 years of enterprise-level, technology-related support or account management experience
</p></li><li><div>Exceptional customer focus and bias for action
</div></li><li><div>Experience supporting nascent products/services into new markets is strongly desired
</div></li><li><div>Adept at establishing and developing relationships across customer organizations
</div></li><li><div>Strong technical problem solving skills with a demonstrated ability to adapt to new technologies and learn quickly
</div></li><li><div>Experience with data analytics, including applications like Tableau, SQL and advanced Excel functions
</div></li><li><div>Experience visualizing big data to demonstrate value and quality to customers</div></li><li><div>
Experience in Data Modelling and AI &amp; ML desirable.
</div></li><li><div>Familiarity with internet, cellular and broadband technology and infrastructure
</div></li><li><div>At least some experience with RAN/RF
</div></li><li><div>Self-motivated with a track record of appropriate urgency and follow-through
</div></li><li><div>Strong verbal and written communications skills with both clients and internal audiences, able to effectively communicate across all levels of the organization</div></li><li><div>
Knowledge and expertise with Ookla&rsquo;s product offerings, including our licensing, data, and awards, or experience with similar technology-based product offerings
</div></li><li><div>Ability to travel regularly to meet and connect with existing clients, and to attend Ookla corporate and team functions
</div></li><li><div>Strategic thinker with the ability to see/understand the big picture
</div></li><li><div>Global business experience a plus, with special focus on supporting the needs of an international customer base
</div></li><li><div>Technical Program or Project Management experience a plus
</div></li><li><p>B.A./B.S. degree or equivalent, Master&rsquo;s degree or international business education a plus<br>
</p></li></ul><div></div><div><div><div><b>About</b></div><div>
Ookla, an Accenture company, is a global leader in connectivity intelligence that brings together the trusted expertise of Speedtest&reg;, Downdetector&reg;, Ekahau&reg;, and RootMetrics&reg; to deliver unmatched network and connectivity insights. By combining multi-source data with industry-leading expertise, we transform network performance metrics into strategic, actionable insights.</div><div><br>
Our solutions empower service providers, enterprises, and governments with the critical data and insights needed to optimize networks, enhance digital experiences, and help close the digital divide. At the same time, we amplify the real-world experiences of individuals and businesses that rely on connectivity to work, learn, and communicate. From measuring and analyzing connectivity to driving industry innovation, Ookla helps the world stay connected.</div><div></div><div><b><br>
About Accenture</b></div><div>
Accenture helps the world&rsquo;s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 799,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com.</div><div></div><div><b><br>
Compensation Range</b></div><div></div><div>
Ookla provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The salary compensation for this role is 480,000 - 515,000 AED. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.</div></div></div></div>

Customer Solutions Manager

D Luxe Car Care

<p>The Branch Manager is fully accountable for the day-to-day management of the branch and every job function operating within it &mdash; including detailing, paint protection and coatings, window tinting, vinyl wrapping, the paint shop and body shop, the service center, and the customer lounge and front-of-house team. This is a hands-on, single-point-of accountability role: the Branch Manager owns operational performance, staff management, customer experience, financial results, and compliance across the entire branch, and reports directly to the CEO on all aspects of the business.</p><p>Key Responsibilities:</p><p>1. Overall Branch &amp; Operations Management</p><ul><li><b>Own the daily running of the branch, with direct oversight of every job function and department operating within it &mdash; detailing, PPF and ceramic coating, window tinting, vinyl wrapping, paint shop, body shop, service center, and the customer lounge/reception. </b></li><li>Ensure every department works in a coordinated, cohesive workflow so vehicles move through the branch on schedule and to the expected quality standard.</li><li><b>Plan and manage daily scheduling, bay allocation, and resource/staff deployment across all service lines. </b></li><li>Ensure all work is carried out in line with brand standards (including XPEL certified-installer standards), SOPs, and manufacturer guidelines. <b>Act as the final point of escalation for any operational issue arising in any function within the branch. </b></li></ul><p><b>2. Staff &amp; Team Leadership </b></p><ul><li>Directly supervise, coach, and manage all branch staff across every function &mdash; service advisors, technicians, detailers, painters, and support/lounge staff.</li><li><b>Set individual and team targets, conduct performance reviews, and manage rosters, leave, and attendance. </b></li><li>Identify staffing and training needs and coordinate recruitment and onboarding with HR.</li><li><b>Build and maintain a high-performing, accountable, customer-first team culture across the branch</b></li></ul><p><b>3. Customer Experience </b></p><ul><li>Own the end-to-end client journey &mdash; booking, drop-off, lounge experience, service updates, and vehicle handover.</li><li><b>Personally handle escalated customer complaints and service recoveries. </b></li><li>Monitor customer satisfaction, Google reviews, and loyalty programme engagement, and act on feedback.</li></ul><p>4. Financial &amp; Sales Performance</p><ul><li><b>Own the branch P&amp;L &mdash; manage budgets, control costs, and drive revenue across all service lines. </b></li><li>Track sales performance against targets, including upselling of services, packages, and the loyalty programme.</li><li><b>Review and approve quotations, invoicing, and payment processes for the branch.</b></li></ul><p><b>5. Inventory &amp; Vendor Management </b></p><ul><li>Manage inventory of consumables and materials (PPF, wrap film, coating products, paint, spare parts) across all departments.</li><li><b>Liaise with suppliers and vendors; maintain adequate stock levels while controlling wastage and cost. </b></li></ul><p><b>6. Compliance, Safety &amp; Quality Control </b></p><ul><li>Ensure the branch complies with UAE labor law, health &amp; safety regulations, and internal company policy.</li><li><b>Carry out quality-control checks and spot audits on completed work across every service line. </b></li><li>Maintain required certifications and standards (e.g., XPEL Certified Installer status) across the relevant teams.</li><li>7. Reporting to the CEO</li></ul><p>The Branch Manager is responsible for the daily activities of the company at branch level and must keep the CEO fully informed through structured, regular reporting:</p><ul><li><b>Daily Report &mdash; bookings, jobs in progress and completed, revenue, staffing/attendance, and any incidents or issues. </b></li><li>Weekly Report &mdash; performance summary against targets, staff attendance and utilisation, ongoing issues, and key KPIs.</li><li><b>Monthly Report &mdash; branch P&amp;L, sales performance by service line, customer satisfaction metrics, and staff performance. </b></li><li>Quarterly Report &mdash; strategic performance review, targets vs. actuals, and improvement/action plans for the following quarter.</li><li><b>Present all reports directly to the CEO and attend regular performance review meetings. </b></li></ul><p><b>8. Strategic Support </b></p><ul><li>Provide input to the CEO on pricing, promotions, and new service offerings.</li><li><b>Support the CEO on strategic initiatives, including expansion plans or the rollout of new service lines. </b></li></ul><p><b>Requirements &amp; Qualifications </b></p><ul><li>Proven experience (5+ years) managing a luxury automotive service, detailing, or retail branch, with oversight of multiple departments/job functions.</li><li><b>Strong leadership skills with a track record of building and managing high-performing teams. </b></li><li>Excellent client relationship management and communication skills.</li><li><b>Previous experience in a similar managerial role within the UAE market. </b></li><li>Solid understanding of automotive service operations; experience with detailing, PPF, ceramic coating, body shop, or paint shop operations is highly preferred.</li><li><b>Strong financial acumen, including budgeting, P&amp;L ownership, and structured reporting. </b></li><li>Comfortable preparing and presenting daily, weekly, monthly, and quarterly performance reports to senior leadership.</li><li><b>Proficiency with reporting, CRM, or POS systems and standard office software (Excel in particular). </b> English required; Arabic is an advantage.</li><li><b>Valid UAE driving license preferred. </b></li></ul><p><b>Key Skills </b></p><ul><li>Leadership &amp; People Management</li><li><b>Cross-Functional Operational Oversight </b></li><li>Customer Service Orientation <b>Financial Acumen &amp; P&amp;L Management </b></li><li>Reporting &amp; Analytical Skills</li><li><b>Problem-Solving Under Pressure </b></li><li>Multi-Tasking Across Departments</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Automotive: 5 years (Required)</li></ul><p>Language:</p><ul><li>English, Arabic (Required)</li></ul><p>Work Location: In person</p>

Branch Manager

Deluxe Holiday Homes

<div><p><b>About Deluxe Holiday Homes</b></p><p>
Deluxe Holiday Homes is a leading holiday-home and property management company based in Dubai, UAE, managing a portfolio of 700+ premium short-term rental properties across the emirate. The Deluxe Homes Group operates with ~230 people across Dubai, Fujairah, and Armenia, with Abu Dhabi and Riyadh opening next. We leverage a modern technology stack to streamline operations, enhance guest experience, and protect owner returns.</p><p><b>
Role Overview</b></p><p>
We are looking for a hands-on, fast-moving Recruitment Specialist to own hiring across the Deluxe Homes Group end to end &mdash; from housekeepers, technicians and drivers to customer support, finance, technology and branch supervisors. You are the single point of</p><p>
accountability for keeping every vacancy moving: sourcing, screening, interviewing, offers, and a clean handover to onboarding.</p><p>
This is an ownership role, not a coordinator role. We need someone who makes routine decisions &mdash; which channel to use, which candidates reach the hiring manager, when to switch on an agency &mdash; and reports after, not someone who escalates and waits. If a housekeeping shift is short next Monday, you already have three vetted candidates ready.</p><p>
Note: This role does not include HR administration (visas, payroll, employee relations). Those sit with the HR team &mdash; your job is filling seats with the right people, fast.</p><p><b>
Key Responsibilities</b></p><ul><li><b><i>
Full-Cycle Recruitment</i></b></li></ul><ul><li>Run every vacancy end to end: intake with the hiring manager, job posting, sourcing, screening, interviews, offer coordination, and handover to onboarding.</li><li>Own time-to-fill per role and keep a live pipeline for every open position &mdash; no vacancy sits without movement for more than a week.</li><li>Conduct structured phone and in-person screenings against the role profile before any candidate reaches a manager.</li><li>Coordinate and schedule interviews with hiring managers across Dubai, Fujairah, Sharjah and Armenia.</li><li>Report pipeline numbers weekly (roles open, candidates sourced, interviews held, offers out) &mdash; in the tracker, not from memory.</li></ul><p><b><i>
2. Sourcing &amp; Channels</i></b></p><ul><li>Source actively on LinkedIn, Bayt, Indeed, GulfTalent and niche channels &mdash; direct outreach, not just posting and waiting.</li><li>Keep the careers page (jobs.deluxehomes.com) postings current, accurate and closed when filled.</li><li>Build and maintain a warm candidate bench for our recurring roles: housekeeping, maintenance technicians, drivers, guest support.</li><li>Run the employee referral channel and keep it visible to staff.</li><li>Manage recruitment agencies for hard-to-fill roles: brief them tightly, hold them to deadlines, and cut the ones that underdeliver.</li></ul><p><b><i>
3. Volume &amp; Specialist Hiring</i></b></p><ul><li>Deliver blue-collar volume hiring (housekeepers, cleaners, technicians, drivers) at pace and to standard &mdash; including batch interview days.</li><li>Fill office and specialist roles: customer support, reservations, finance, marketing, technology, and branch supervisors.</li><li>Support branch hiring for Fujairah and Sharjah, and coordinate Armenia vacancies with the local HR Manager.</li><li>Screen for our non-negotiables: initiative, fast learning, and delivered outcomes &mdash; not just years on a CV.</li><li>Enforce the application screening question on every role and filter on it before reviewing CVs.</li></ul><p><b><i>
4. Process, Records &amp; Candidate Experience</i></b></p><ul><li>Complete reference checks before any offer is requested &mdash; no exceptions.</li><li>Keep complete, accurate recruitment records: every role, every candidate, every decision traceable.</li><li>Give every candidate a clear, respectful process &mdash; timely updates, honest rejections; they are also future guests and owners.</li><li>Prepare offer requests with full details (role, salary, start date, conditions) for HR Manager and management approval.</li><li>Improve the process every month: where candidates drop off, which channels convert, what to change next.</li></ul><p></p><p><b><br>
Required Qualifications</b></p><ul><li>2&ndash;4 years of full-cycle recruitment in the UAE at a 100&ndash;500 person company &mdash; hospitality, property, facilities or similar operational business preferred.</li><li>Proven track record hiring BOTH blue-collar volume roles and office/specialist roles &mdash; you can name your numbers: roles filled, time-to-fill, offer acceptance rate.</li><li>Hands-on with LinkedIn sourcing and UAE job boards (Bayt, Indeed, GulfTalent); you source directly, not only post-and-pray.</li><li>Structured screener &mdash; you interview against a profile and can defend every shortlist decision.</li><li>Decisive operator &mdash; you make calls inside your remit and report after. We will reference-check this with previous managers.</li><li>AI tools used daily for sourcing, screening and outreach (ChatGPT, Claude, LinkedIn AI). Not optional in 2026.</li><li>UAE residency. On-site in Dubai 5 days a week, 09:00&ndash;18:00 &mdash; this is not a hybrid or remote role.</li></ul><p><b>
Preferred Qualifications</b></p><ul><li>Hospitality, holiday-homes or property-management hiring background.</li><li>Experience running an ATS and keeping it clean.</li><li>Additional sourcing languages for our candidate pools: Arabic, Hindi/Urdu, Tagalog or Russian.</li><li>Familiarity with UAE visa categories and MOHRE basics (offer-stage awareness; processing sits with HR).</li><li>UAE university graduate (UOWD, AUD, AUS, Heriot-Watt Dubai, or similar).</li></ul><p><b>
What We Offer</b></p><ul><li>Full ownership of recruitment across a 700+ property, ~230-person group &mdash; your results are visible every week.</li><li>Direct access to the HR Manager and company leadership &mdash; decisions get made, not queued.</li><li>Professional development support. 6-month probation per UAE Labour Law. UAE employment visa sponsored.</li></ul></div><p></p>

Recruitment Specialist

Dejavu General Trading LLC

<p><b>Position:</b> Sales Manager &ndash; Telecom Modern Trade,</p><p><b>Company: </b>Spicetel<br/><b>Location:</b> UAE &ndash; Field Based<br/><b>Salary:</b> AED 7,000&ndash;9,000 per month, based on relevant experience, plus performance-based sales incentives.<br/><b>UAE Driving Licence:</b> Mandatory</p><p><b>Role Summary:</b></p><p>Spicetel is seeking an experienced and performance-driven Sales Manager to lead its Telecom Modern Trade operations across the UAE. The role involves managing a geographically dispersed field sales team, driving outlet productivity, developing frontline leadership, maintaining retail-partner relationships, and ensuring ethical and compliant sales practices.</p><p><b>Key Responsibilities:</b></p><ul><li>Deliver monthly sales, revenue, productivity, and quality targets.</li><li>Lead, coach, and monitor Team Managers and Sales Executives.</li><li>Conduct regular market and outlet visits across the UAE.</li><li>Develop outlet-level performance and recovery plans.</li><li>Manage staffing, deployment, attendance, retention, and succession requirements.</li><li>Maintain strong relationships with telecom-principal and retail-partner representatives.</li><li>Monitor customer complaints, clawbacks, mis-selling, and compliance risks.</li><li>Prepare performance dashboards and present action plans to senior management.</li><li>Coordinate with Operations, HR, Finance, and other support functions.</li><li>Build a performance-oriented, ethical, and sustainable sales culture.</li></ul><p><b>Candidate Requirements:</b></p><ul><li>Minimum 02 years of managerial experience in GCC Modern Trade, preferably within UAE telecom sales.</li><li>Proven experience managing a large, multi-location field sales team.</li><li>Demonstrated success in achieving sales targets and improving staff productivity.</li><li>Strong knowledge of retail sales operations, performance management, customer experience, and compliance controls.</li><li>Strong analytical, coaching, communication, and stakeholder-management skills.</li><li>Proficiency in Excel and PowerPoint.</li><li>Valid UAE driving licence and willingness to travel extensively across the UAE.</li></ul><p><b>Send the resume : careers@gotalk.ae</b></p><p>Pay: AED7,000.00 - AED9,000.00 per month</p><p>Work Location: In person</p>

Sales Manager – Telecom Modern Trade

Elegant Engineering and Constructions Pvt Ltd

<p><b>Receptionist / Administrative Assistant &ndash; Job Description</b></p><p>The Receptionist / Administrative Assistant is responsible for providing professional front-desk reception services while supporting the day-to-day administrative operations of the company. This role requires excellent communication, organizational, and customer service skills to ensure smooth office operations.</p><p><b>Key Responsibilities:</b></p><ul><li>Welcome and assist visitors, clients, and guests in a professional manner.</li><li>Answer, screen, and direct incoming telephone calls.</li><li>Manage incoming and outgoing emails, courier services, and office correspondence.</li><li>Maintain reception and office areas in a clean and organized condition.</li><li>Schedule meetings, appointments, and conference room bookings.</li><li>Prepare letters, reports, and other administrative documents.</li><li>Maintain filing systems and organize company records.</li><li>Assist with HR administrative tasks, including maintaining employee files and coordinating interviews.</li><li>Monitor and order office supplies and maintain inventory.</li><li>Coordinate with vendors, suppliers, and service providers.</li><li>Support management with administrative tasks and special projects.</li><li>Handle confidential information with professionalism and discretion.</li><li>Perform other duties assigned by management.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor's degree or diploma in Business Administration or a related field.</li><li>Minimum 1&ndash;2 years of experience as a Receptionist or Administrative Assistant.</li><li>Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).</li><li>Excellent verbal and written communication skills in English.</li><li>Strong organizational and time-management skills.</li><li>Professional appearance and positive attitude.</li><li>Ability to multitask and work under pressure.</li><li>Knowledge of office equipment and administrative procedures.</li></ul><p><b>Preferred Skills:</b></p><ul><li>Experience in the UAE is an advantage.</li><li>Familiarity with document management and office coordination.</li><li>Strong customer service and interpersonal skills.</li><li>Ability to maintain confidentiality and work independently.</li></ul><p><b>Reports To:</b> HR/Admin Manager or General Manager</p><p>Pay: AED2,000.00 - AED2,500.00 per month</p><p>Work Location: In person</p>

Receptionist

مجموعة الطاير

<div><p>Job Description: To manage the efficient operations of service for BU while ensuring the highest levels of customer service to deliver quality repair services that exceed customer expectations and maximize workshop profitability</p></div>
<br><p></p><div><ul>Responsibilities: Roles &amp; Responsibilities:<br>
<br>
Participate in the development of the After Sales strategy by providing input from the perspective of the service function, ensuring that relevant goals and objectives are incorporated.<br>
Participate, as and when required, in the development of a policies and procedures framework for the Workshop function to effectively meet its objectives and targets, in line with the overall strategy and direction of the Group.<br>
Review and report to the Area Service Manager of BU After Sales, the effectiveness of such policies and procedures, to identify opportunities for continuous improvement.<br>
Provide input on the function&rsquo;s budget requirements to the Area Service Manager of BU After Sales, and accordingly control expenses of the Workshop function, ensuring it stays within its operating budget<br>
Supervise and manage the daily activities in the workshop, allocate work as required and maximize the use of available resources in order to maintain high level of productivity and ensure work carried out in the most efficient and effective manner.<br>
Coordinate with Autoline staff for any change in the system, report making, shift timing etc.<br>
Oversee customer reception area and ensure customers are greeted in a friendly and professional manner and their requirements are discussed and confirmed to ensure efficient handling of customers and reduce the number of customer complaints.<br>
Conduct periodic facility checks and review service jobs to ensure timely and quality work is performed and critical issues/problems are resolved in a timely manner.<br>
Ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.<br>
Support technical staff to ensure maintenance of tools is done on a timely basis to ensure costs of business is kept to minimum without compromising on the safety aspect.<br>
Supervise the work of mechanics to ensure that the set workshop processes are followed so that the workflow, quality standards, profit, availability of parts and customer satisfaction is maintained.<br>
Ensure customers are contacted to set-up periodic maintenance reviews of their cars.<br>
Keep customers fully and regularly informed of changes to costs and expected completion times/dates and ensure that vehicles are properly handed over to customers, including invoice explanation and advising future requirements.<br>
Oversee submission of product quality feedback to Principals, check quality of product defect reports and follow up with Principals for resolution of product issues to ensure timely and quality service.<br>
Develop and maintain profitable relationships with existing suppliers.<br>
Facilitate periodic audit through Warranty Manager to ensure specify repair order write-up process and correct workshop procedures are followed.<br>
Implement Health, Safety, and Security policies and procedures at the BU specified by the Group Asset Protection Manager at the Corporate to maintain a safe and secure working environment and ensure best practice guidelines are embedded in everyday operations.<br>
Coordinate training with the Human Resources function to ensure that the staff is well trained to meet the set workshop service standards.<br>
Provide leadership and direction to subordinates towards the achievement of goals and objectives.<br>
Ensure that team members are acquainted with the changing situation and the developments of ATG.<br>
Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.<br>
Prepare performance evaluation and appraisal reports of direct reports to assess subordinates productivity and progress and identify training needs of team members to improve efficiency and ensure conformity with standard procedures and practices.<br>
<br>
Qualification &amp; Experience:<br>
<br>
 Graduate Degree in engineering (Mechanical/technical) discipline and management qualification<br>
Previous experience of workshop management experience, with at least 7 years experience in workshop management in auto brands<br>
Understanding of fleet business (B2B) and End consumer marketing know-how (B2C)<br>
Strategically and conceptual thinking.<br>
Should have strong leadership and proven experience in resources planning and deployment.<br>
Should be able to communicate effectively and have excellent negotiation skills.<br>
Should have skills in project, quality and strategy management.<br>
Should be able to participate and facilitate group meetings.<br>
Should be able to lead and motivate teams.<br>
<li>
Should be able to plan, organize and prioritize workload, and ensure deadlines are met</li></ul></div>
<br><div><p>Qualifications: .</p></div>

Service Manager - Freelander, Dubai

Explore 402+ Customer support manager in Dubai this August. Find roles across top companies and apply now to boost your career.