sales manager

marketing manager

account manager

sales coordinator

customer service executive

customer support manager

Al-Futtaim

<div><p><b>Job Requisition ID: </b>165826</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p><div><br>
<b>
Overview Of The Role:</b></div>
<div>
The Resolution Group Leader ensures a seamless customer journey by offering an inspiring and rewarding customer experience for non-face-to-face contacts, focusing on fast and easy support to build trust in the IKEA Brand. The role gathers and leverages customer insights for continual improvement and supports strategic business planning activities within the organization. The leader oversees operational performance, drives budget adherence, and fosters a customer-centric culture through effective people management and adherence to health and safety protocols.</div><div><br>
<b>
What You Will Do:</b></div>
<div>
Performance Management</div>
<ul>
<li>Support and inspire a customer-focused culture in all non-face-to-face contacts to ensure a positive and seamless customer experience.</li>
<li>Challenge the IKEA organization based on customer support center experience to improve ways of working and identify new business opportunities.</li>
<li>Ensure prerequisites are in place to provide fast and easy resolution for customers when amendments are needed or if issues occur.</li>
<li>Secure and monitor department operations to meet global and national standards and policies.</li>
<li>Provide necessary insights and KPIs to business stakeholders to improve overall customer experience.</li></ul><br>
<div></div>
<div>
Cost Control</div>
<ul>
<li>Participate in yearly budgeting exercises and control costs related to the Resolution &amp; After Sales operation.</li>
<li>Provide information to the regional Home Delivery manager and other functions to ensure actions for continuous improvement based on customer feedback.</li></ul><br>
<div></div>
<div>
People Management</div>
<ul>
<li>Develop a succession plan to secure the future of the support center in line with competencies and IDP.</li>
<li>Train and develop Resolution Representatives &amp; After Sales coworkers.</li>
<li>Plan resources to achieve agreed KPIs and ensure customer satisfaction parameters are met.</li>
<li>Agree and follow up on yearly objectives for team based on business plans.</li></ul><br>
<div></div>
<div>
Health and Safety</div>
<ul>
<li>Secure ethical operations in compliance with internal procedures and H&amp;S routines.</li>
<li>Conduct regular checks to ensure coworkers are following safe procedures.</li>
<li>Ensure contingency plans are set and easy to implement when necessary.</li></ul><br>
<div></div>
<div>
Business Planning</div>
<ul>
<li>Conduct regular follow-ups to ensure business plan goals remain on track.</li>
<li>Support feedback and complaint management via PulseCX module.</li>
<li>Manage customer requests, complaints, questions, and compliments.</li></ul><br>
<div><br>
<b>Required Skills To Be Successful:</b></div>
<ul>
<li>Excellent communication skills and customer-centric orientation.</li>
<li>Strategic planning and thinking with effective analytical skills.</li>
<li>Proficiency in Microsoft Office and CRM platforms.</li>
<li>Leadership skills with strong people and time management capabilities.</li></ul><br>
<div><br>
<b>What Qualifies You For The Role:</b></div>
<ul>
<li>University Degree or equivalent within Retail or Hospitality.</li>
<li>Experience in working with CRM systems such as CRM 365, Navision, &amp; Genesys.</li>
<li>Bilingual proficiency in Arabic and English.</li>
<li>Minimum experience in a retail environment with a strong customer service focus.</li></ul><div><b><br>
</b></div><p>We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p><br>
<p></p>
<p>Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate <b>why</b> this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.</p><br>
<p></p>
<p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p></div><p></p>

Customer Support Centre Group Leader

Seline Clinic

<p><b>ABOUT THE COMPANY:</b><br/>Seline Clinic, a prestigious full-cycle aesthetic medical clinic, is expanding into the heart of the Middle East. We are seeking an experienced <b>&quot;Call Center Manager&quot;</b> to join our dynamic team. The Call Center Manager will oversee the day-to-day operations of our call center, ensuring smooth communication between the clinic and its clients while maintaining a high standard of customer service.</p><p><b>JOB DESCRIPTION:</b></p><p><b>Team Management &amp; Leadership:</b></p><ul><li>Lead, manage, and motivate a team of Call Center Agents to meet performance targets and ensure high-quality service.</li><li>Foster a positive and supportive team environment, providing coaching, feedback, and professional development opportunities for agents.</li><li>Monitor and evaluate team performance through regular one-on-ones, performance reviews, and reporting.</li><li>Organize and implement training sessions for new and existing staff to ensure they are equipped with the necessary tools and knowledge to succeed.</li><li>Implement effective strategies to drive agent productivity, engagement, and morale.</li></ul><p><b>Customer Support Oversight:</b></p><ul><li>Ensure the call center team handles customer inquiries, complaints, and requests efficiently while maintaining a high level of professionalism.</li><li>Address customer issues that require escalation and ensure a positive resolution.</li><li>Ensure that agents are delivering on the clinic&rsquo;s promise of creating a welcoming, supportive, and empathetic experience for patients.</li><li>Maintain a hands-on approach by occasionally stepping into customer interactions to lead by example and support the team.</li></ul><p><b>Process Improvement &amp; Reporting:</b></p><ul><li>Analyze and evaluate the performance of the call center through data-driven insights to identify trends, bottlenecks, and areas for improvement.</li><li>Develop and implement strategies to enhance customer service processes and improve patient satisfaction.</li><li>Ensure all customer interactions are recorded accurately and efficiently, and that data is used to identify opportunities for improvement.</li><li>Prepare and submit daily, weekly, and monthly performance reports to the upper management.</li><li>Work closely with other departments to ensure smooth communication and streamlined processes.</li></ul><p><b>Multichannel Communication Management:</b></p><ul><li>Oversee communication across multiple channels including phone, email, live chat, and social media to ensure consistent, professional service delivery.</li><li>Ensure timely and accurate responses to patient inquiries across all communication platforms, meeting response time goals.</li></ul><p><b>Product/Service Knowledge:</b></p><ul><li>Maintain up-to-date knowledge of the clinic&rsquo;s services, promotions, and pricing to ensure that team members can accurately communicate value propositions to potential clients.</li><li>Ensure that the team can clearly explain services, packages, and offers to patients and respond to questions regarding aesthetics procedures and treatments.</li></ul><p><b>Quality Assurance:</b></p><ul><li>Continuously review and assess call quality to ensure that agents adhere to clinic standards and company protocols.</li><li>Implement a robust quality assurance system to monitor and evaluate agent performance, providing feedback to ensure consistency in customer service delivery.</li><li>Regularly review agent-client interaction logs and assess customer feedback to identify areas for improvement.</li></ul><p><b>Cross-Selling and Upselling Strategy:</b></p><ul><li>Ensure the team is effectively identifying opportunities for cross-selling and upselling additional services or products to clients, maximizing revenue potential.</li><li>Help set and meet sales targets and KPIs for the call center while maintaining the highest levels of customer satisfaction.</li></ul><p><b>Follow-Up and Coordination:</b></p><ul><li>Establish clear procedures for follow-ups and coordination between call center agents, other clinic departments, and external vendors.</li><li>Monitor follow-up procedures to ensure leads are nurtured, appointments are scheduled, and customer issues are resolved promptly.</li><li>Work with marketing and sales teams to ensure promotional campaigns are executed efficiently and feedback is shared to improve strategies.</li></ul><p><b>Team Collaboration &amp; Communication:</b></p><ul><li>Collaborate with other departments to resolve issues and optimize client experiences, ensuring smooth and efficient operations within the clinic.</li><li>Serve as the main point of contact for the clinic&rsquo;s leadership team for all issues related to customer service and call center performance.</li><li>Work closely with HR to ensure appropriate staffing levels and provide feedback on team performance, development, and hiring needs.</li></ul><p><b>JOB REQUIREMENTS:</b></p><ul><li>Bachelor&rsquo;s Degree.</li><li>Minimum 4 years of experience in managing a call center, ideally in the UAE, preferably within the healthcare or aesthetic clinic industry.</li><li>Proven track record of leading and achieving sales and customer service targets.</li><li>Strong leadership and team management skills, with experience in coaching and developing employees.</li><li>Exceptional communication skills, both written and verbal, with the ability to handle escalations professionally.</li><li>Ability to multi-task, set priorities, and manage time effectively in a fast-paced environment.</li><li>Strong analytical skills with the ability to interpret data, create reports, and drive actionable improvements.</li><li>Excellent organizational and interpersonal skills, with a client-first mindset.</li><li>Experience in aesthetics or healthcare services in Dubai is highly preferred.</li><li>Russian language proficiency is a plus.</li><li>Familiarity with CRM systems, call center software, and data analytics tools.</li></ul><p><b>COMPENSATION &amp; REWARDS:</b></p><ul><li>Highly competitive compensation with local benefits.</li><li>Strong incentive scheme tied to team and individual performance.</li><li>Opportunities for career growth and professional development within the clinic&rsquo;s expanding operations.</li><li>KPIs based on call handling, customer satisfaction, and sales targets.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What is your notice period?</li><li>What is your salary expectation in AED?</li><li>How many years of experience do you have in Aesthetic Clinic industry?</li></ul>

Call Center Manager

F4MG Document Clearing Services

<p><b>Timings:</b> 11am to 8pm<br/><b>Days:</b> Monday to Saturday</p><p>We are looking for a proactive and experienced <b>Customer Service Manager</b> to work in a leading Australian firm, managing and growing high-value client relationships and agency partnerships. This role is critical in ensuring sustained revenue generation through upselling, exceptional client servicing, and driving growth across different platforms. You will be the main point of contact for top-tier clients and agents, ensuring their satisfaction while identifying new commercial opportunities that align with the Company and business goals.</p><p>The ideal candidate is a relationship-focused, strategic thinker who thrives in fast-paced environments and understands the nuances of both B2B and B2C landscapes.</p><p><b>Responsibilities </b></p><p><b>Client &amp; Account Management</b></p><ul><li>Serve as the primary point of contact for key clients, agents, and partners.</li><li>Understand client objectives and provide tailored solutions aligned with company&rsquo;s product and services</li><li>Manage end-to-end client servicing, from onboarding and brief management to execution and client journey.</li></ul><p><b>Revenue &amp; Growth Management</b></p><ul><li>Own the revenue targets for key accounts and ensure consistent monthly income generation.</li><li>Identify opportunities for upselling and cross-selling within existing accounts.</li><li>Develop and execute account growth strategies in collaboration with sales and marketing teams</li></ul><p><b>Relationship Building &amp; Retention</b></p><ul><li>Cultivate long-term relationships with clients and agents.</li><li>Ensure client satisfaction through regular check-ins, performance reviews, and responsive communication.</li><li>Secure repeat business through high-quality service and strong interpersonal rapport.</li></ul><p><b>Required Skills:</b></p><ul><li>Strong client servicing and relationship-building skills</li><li>Excellent communication skills in English and confident personality</li><li>Proven experience managing high-value accounts</li><li>Experience with CRM systems and data reporting (preferred)</li><li>Strong communication, negotiation, and presentation skills</li><li>Experience in B2B and B2C</li><li>Results-driven mindset with a focus on ROI</li></ul><p>Job Type: Full-time</p><p>Pay: AED5,000.00 - AED6,000.00 per month</p><p>Experience:</p><ul><li>Customer Service Management: 4 years (Preferred)</li></ul>

Customer Service Manager

ADIB - Abu Dhabi Islamic...

<b>Role</b>: <br><br>Customer Services Support Officer                           Location: DubaiRole Purpose: Deliver Excellent customer service in accordance with agreed standards Key Accountabilities of the role:   Opening and closing applicant on time. Ensure proper implementation and follow up with timely. Prepare finance applications and obtain necessary approvals. Performed efficient troubleshooting of issues. Ensure TAT is adhered to and where possible exceed customer expectations Co-ordinate and liaise with other departments in a professional manner Participate in regular review and development meeting with key stakeholders Prepare and provide monthly report Keeping a record and details of actions taken Supporting customer service agents Provides technical help to colleagues if required. Ensure compliance with bank policies Perform other task specified by management.  Ensure customer queries are resolved with agreed TAT Positive customer feedback  Deliver professionalism when dealing other departments  Specialist Skills / Technical Knowledge Required for this role: Display flexibility in dealing with other team members Good data processing skills Good problem-solving skills Excellent communication skills Excellent Decision-making skills Previous experience required (if any):  Previous banking experience in similar role Knowledge of regulated financial services and banking industries Detailed understanding of asset product  In depth understanding of the internal process, procedures and internal systems This position is for UAE Nationals only

Customer Services Support Officer

Christian Dior Couture

<div>
 Position
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Assistant Department Manager for Ready to Wear will assist the Department Manager in overseeing the operations of the Ready to Wear department. This role involves supporting the management team in achieving sales targets, optimizing stock levels, ensuring excellent customer service, and implementing marketing activities. The Assistant Department Manager will also be responsible for supervising and coaching the sales team, maintaining relationships with suppliers
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Operational Support:
  </li>
  <li>
   Assist in overseeing daily operations of the Ready to Wear department.
  </li>
  <li>
   Ensure adherence to established procedures for ordering and transferring stock.
  </li>
  <li>
   Participate in setting up and optimizing stock level usage.
  </li>
  <li>
   Follow up with area managers to ensure optimal stock levels.
  </li>
  <li>
   Participate in the development of purchase plans.
  </li>
  <li>
   Sales and Targets:
  </li>
  <li>
   Monitor daily sales and compare against monthly and yearly targets.
  </li>
  <li>
   Support the Department Manager in taking necessary actions to achieve sales goals.
  </li>
  <li>
   Assist in follow-up on sales performance and provide regular updates to the Department Manager.
  </li>
  <li>
   Attend managers&rsquo; meetings to review shop performance and provide feedback to the Department Manager.
  </li>
  <li>
   Events Management:
  </li>
  <li>
   Assist in the execution of marketing activities and promotions within the department (Including Trunk Shows, Fur Events&hellip;etc)
  </li>
  <li>
   Customer Service:
  </li>
  <li>
   Ensure the highest level of customer service is provided by the team.
  </li>
  <li>
   Address customer needs and resolve issues to exceed their expectations.
  </li>
  <li>
   Team Management:
  </li>
  <li>
   Assist in managing, engaging, and guiding the team.
  </li>
  <li>
   Support the Department Manager in setting objectives and budgets for team members.
  </li>
  <li>
   Provide coaching and training to team members to enhance their performance.
  </li>
  <li>
   Conduct regular one-on-one meetings and mentoring sessions with team members.
  </li>
  <li>
   Supplier and Partner Relations:
  </li>
  <li>
   Coordinate with suppliers, contractors, logistics, and merchandising for opening, closing, and renovation activities.
  </li>
  <li>
   Maintain smooth relationships with suppliers and business partners to implement partnerships.
  </li>
  <li>
   CRM Activities:
  </li>
  <li>
   Follow up on CRM activities to ensure 100% contactability and Dior Know compliance.
  </li>
  <li>
   Align with CRM to ensure the OTO schedule for the department is planned for the week/months ahead and that the team&rsquo;s individual OTO&rsquo;s targets are being respected and followed up on
  </li>
 </ul>
</div>


Assistant Department Manager – Ready to Wear

VERIDOS FZE

<div></div><div><div><div><div><p>Shaping the future of identity technology.</p></div></div>
</div><div><div><div><div><p>Proposal &amp; Contract Manager_French Speaker
</p></div></div></div></div><div><div><div><div><b>Location: </b>Dubai
</div></div></div></div><div><div><div><div><b>Stellen-ID: </b>26091
</div></div></div></div><div><div><div><div><b>Business Sector: </b>Veridos FZE
</div></div></div></div><div><div><p>Veridos provides secure and innovative identity solutions to governments worldwide. We help ensure every citizen has access to a trusted legal identity&mdash;enabling participation in society and access to essential services. From passports and ID cards to mobile IDs and border control systems, we deliver end-to-end identity solutions tailored to national needs. Join our multicultural workforce to create innovative solutions that make a worldwide impact.</p>
<p>As a joint venture of Giesecke+Devrient, a global SecurityTech company and Bundesdruckerei, the German state printing service, we are always looking for talented and motivated colleagues who share our vision and want to shape the future of identities with us.</p>
</div></div><div><div><div><div><div><b>Main Objective/s of the Function:</b></div>
<ul><li>The Proposal and Contract Manager is responsible for the creation and calculation of a proposal in the bid phase as well as the supervision of the execution phase of the contract as planned in the bid phase. This role therefore combines the classic proposal manager with the former commercial project manager and ensures an end to end support of the project.</li>
<li>The Commercial Project Manager part is responsible for the General Management of the Commercial part of the Project. He / she directs all project related activities to ensure budgets and profit / loss requirements are maintained and to ensure that the project performs according to the contract. In addition the Proposal &amp; contract manager is responsible for maintaining budgetary guidelines, controls the Customer's and Veridos' expectations.</li>
<li>The Proposal &amp; Contract Manager has strong interfaces to all involved parties, from the sales manager, to the project manager, the service level manager as well as the commercial order manager.</li>
</ul><div><b>Main Tasks / Subtasks:</b></div>
<ul><li>Pre-Sales Support
<ul><li>Analysis of Customer Requirements and mapping to possible solution offering</li>
<li>Support of pre-acquisition phase with information to determine necessary budgets</li>
<li>Preparing the upcoming proposal phase (opportunity shaping)</li>
</ul></li><li>Tender and Bid Evaluation
<ul><li>Analysis of tender/customer requirements and documentation</li>
<li>Evaluation of Tender Documents together with the customer solutions department and with all necessary internal interfaces (e.g. Business Lines)</li>
<li>Evaluation of a draft concept together with the customer solutions department</li>
<li>Determine the a-priori visible risk profile for bid decision</li>
<li>Preparation of Bid decision for Bid Board Meetings; i.e. allocation of resource for establishing a working team, alignment with business lines and sales, etc.</li>
</ul></li><li>Proposal Preparation
<ul><li>Project Lead during Proposal Process, securing the quality of the proposal and the required approvals in time</li>
<li>Creation of the bid documents including calculation, in time and budget of the proposal phase</li>
<li>Involvement of the required experts from the Business Lines for the specific input, as well as the Customer Solutions experts for the holistic solution</li>
<li>Keep and track the proposal and commercial budget and time line of the proposal phase</li>
</ul></li><li>Proposal Calculation
<ul><li>Owns and runs all deal calculations as the financial calculation lead</li>
<li>Implements of deal specific price model reflecting the customer demands and price strategy developed by sales aiming at a deliverable, profitable and feasible bid</li>
<li>Perform a solution-to-cost analysis, comprised of pricing a solution using market benchmark data</li>
<li>Collaborate with Sales, Program Managers, Solution Architect and Executive leadership on deal shaping activities for very large opportunities</li>
<li>Support Strategic Procurement in final contract negotiations with all subcontractors / suppliers in coordination with the relevant internal interfaces</li>
</ul></li><li>Approval Process
<ul><li>Prepares together with the Sales Manager and assigned Project Controller the Approval Slides (financials, cash-flow, risk, etc.) for the Management Board as well as the Shareholders</li>
<li>Presents the approval slides to Management Board together with Sales Manager</li>
<li>Ensures Signatories are according to Signature Guideline</li>
</ul></li><li>Lessons Learned
<ul><li>Gathers price and solution feedback from opportunities to inform best practices</li>
<li>Contributes to the Improvement of solution-to-cost capabilities, tools and processes</li>
<li>Reports on won and lost opportunities and documents accordingly in Sales Force or similar IT tool. Assesses factors leading to won/lost proposals and support the documentation thereof.</li>
</ul></li><li>Setup in execution phase
<ul><li>Responsible for ensuring all Contract Management and Commercial Processes (TBD) are ready to be implemented during the Proposal &amp; Project Phase</li>
</ul></li><li>Contract Management during Negotiation and Project Execution Phase
<ul><li>Assistance in identifying issues and potential risks during the Contract Negotiation Phase</li>
<li>Providing overview and details on closed contracts to all relevant interfaces</li>
<li>Ensure all Contract Management and Commercial Cost Controlling processes are implemented during the Proposal &amp; Project Phase</li>
<li>Monitor and track all contractual and budgetary obligations including forecasting according to the contract in close cooperation with the sales and project manager</li>
<li>Manage Changes, Claims and Renewals towards the end customer in close corporation with sales and project management</li>
<li>Supervision of order creation jointly with Commercial Order Management and tracking of progress for order delivery jointly with project management/COM, with all included parties</li>
<li>Follow-up of revenue recognition based on reached milestones or deliveries</li>
<li>Supervision of creation of purchase requisitions and deliveries jointly with Purchasing department</li>
<li>Monitors subcontractors on defaults regarding to contractual obligations and aligns with purchasing adequate subcontractor management in this regard</li>
</ul></li><li>Contact Person for customer and Veridos Team on contract content
<ul><li>Participates in all contractual discussions with the Customer regarding scope of work and the progress of delivery</li>
<li>Informs on status of project budget and supports cost reduction measures in close cooperation with Project Controlling and Project Manager</li>
<li>Manages formal correspondence with the end-Customer (i.e. reviewing letters for adherence to contract terms and maintaining a comprehensive Correspondence Register)</li>
<li>Support risk monitoring and mitigations within the project jointly with the Risk Manager, Project Controller and Project Manager</li>
<li>Supports the project manager in identifying and minimizing non-conformance of costs against the project budget and establishes an appropriate reporting structure to show such deviations</li>
<li>Coordination on letters of credit and other guarantees during project execution jointly with Commercial Order Management and Project Management</li>
<li>Informs status on Account receivables in coordination with the respective Sales Account Manager and Controlling</li>
</ul>
</li></ul><div>$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.</div>
<div>
 $$ HR Team Dubai $$ careers-dxb@gi-de.com $$ $$ $$ https://career5.successfactors.eu/career?company=gieseckede&amp;career_job_req_id=26091&amp;career_ns=job_application</div>
</div></div></div></div><div><div><p>We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.</p>
</div></div><div><div><p>Did we spark your interest?</p><p>
We are looking forward to receiving your application. Please make sure to let us know your earliest starting date.</p>
</div></div><div><div><div><div>Veridos FZE
</div></div></div></div><div><div><div><div>B1, Dubai Digital Park, Dubai Silicon Oasis</div></div></div></div></div><p></p>

Proposal & Contract Manager_French Speaker

Explore 7156+ Customer support manager in Dubai this November. Find roles across top companies and apply now to boost your career.

7156 customer support manager jobs IN Dubai

Customer Support Centre Group Leader

Call Center Manager

Customer Service Manager

Customer Services Support Officer

Assistant Department Manager – Ready to Wear

Assistant Department Manager – Ready to Wear

Proposal & Contract Manager_French Speaker