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noon

<div>
 
 Build the Future of Retail with Dubai Mall Online
 
 
 
 
 
 Dubai Mall is the world&rsquo;s most visited shopping destination &mdash; welcoming hundreds of millions of visitors every year and home to some of the most iconic global brands. Now, we&rsquo;re taking it online.
 
 
 Dubai Mall Online is a first-of-its-kind digital platform bringing the scale and energy of Dubai Mall into a powerful digital experience &mdash; redefining how customers discover, shop, and receive premium retail.
 
 
 The platform is being built through a long-term partnership between Emaar and noon, one of the world&rsquo;s leading technology and ecommerce companies. Powered by noon&rsquo;s world-class tech, logistics, and digital capabilities, Dubai Mall Online combines the strength of a global retail icon with the speed and ambition of a tech-led organization.
 
 
 We&rsquo;re assembling the founding team behind this launch and looking for ambitious builders who want to create something truly new. If you thrive in fast-paced environments, enjoy solving complex problems, and want to help shape the future of retail at global scale &mdash; this is your moment.
 
 
 Come help build the next chapter of an icon and redefine the future of retail.
 
 
 
 
 
 
 About noon
 
 
 
 Founded in the Middle East, noon is one of the world&rsquo;s leading digital commerce platforms, serving millions of customers across the UAE, Saudi Arabia, and Egypt.
 
 
 Over the past decade, noon has built a world-class technology platform, last-mile logistics network, and operations engine powering multiple businesses &mdash; from ecommerce and quick commerce to food delivery, fintech, and digital services.
 
 
 Today, noon operates some of the region&rsquo;s most recognizable consumer brands, including noon.com, noon Minutes, and Supermall, delivering at scale with speed, innovation, and customer obsession at its core.
 
 
 Joining noon means working in a high-ownership environment where small teams build big things, decisions move fast, and impact is visible. It&rsquo;s a place for builders who want to learn quickly, take responsibility early, and help shape the future of digital commerce in the region.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 We are seeking a Senior Manager, Customer Service to build and lead the customer service function for Dubai Mall Online. This role will be responsible for delivering a best-in-class customer support operation that reflects the premium standards of Dubai Mall while operating at the speed and scale of a modern ecommerce platform.
 
 
 Candidate will oversee customer service operations across all support channels, ensuring fast, efficient, and empathetic resolution of customer inquiries and issues. This leader will design scalable service processes, implement best-in-class support tooling and automation, and build high-performing teams capable of delivering consistent and high-quality customer service.
 
 
 As a founding leadership role, this position will play a critical part in establishing how customer service operates and scales for Dubai Mall Online from day one.
 
 
 
 
 
 
 What you'll do
 
 
 
 
 
 
 Customer Service Strategy &amp; Operations
 
 <ul>
 <li>
 Define and execute the overall customer service strategy aligned with Dubai Mall Online&rsquo;s premium brand positioning.
 </li>
 <li>
 Lead the day-to-day customer support operations across all service channels including chat, email, voice, and social media.
 </li>
 <li>
 Ensure fast, efficient, and high-quality resolution of customer inquiries, issues, and complaints.
 </li>
 <li>
 Develop service standards and operational frameworks that balance efficiency with high-quality service delivery.
 </li>
 <li>
 Drive continuous service improvement initiatives using customer feedback, operational data, and service analytics.
 </li>
 </ul>
 
 
 
 
 Customer Support Operations &amp; Escalations
 
 <ul>
 <li>
 Oversee all customer support activities including inquiries, complaints, order issues, delivery concerns, and return-related support.
 </li>
 <li>
 Design and optimize processes for handling returns, refunds, and exchanges in coordination with operations and logistics teams.
 </li>
 <li>
 Manage complex customer escalations and ensure timely and effective resolution.
 </li>
 <li>
 Act as the senior escalation owner for high-impact customer issues and executive-level cases.
 </li>
 <li>
 Partner closely with logistics, marketplace, product, and operations teams to resolve root-cause issues and prevent recurrence.
 </li>
 </ul>
 
 
 
 
 Tooling, Automation &amp; Process Excellence
 
 <ul>
 <li>
 Evaluate, implement, and optimize customer service platforms and support tooling.
 </li>
 <li>
 Drive automation initiatives to improve response times, resolution efficiency, and operational scalability.
 </li>
 <li>
 Develop and maintain scalable SOPs and service playbooks to ensure consistent customer service delivery.
 </li>
 <li>
 Leverage AI, workflow automation, and knowledge management systems to enhance support efficiency while maintaining service quality.
 </li>
 </ul>
 
 
 
 
 Team Leadership &amp; Capability Building
 
 <ul>
 <li>
 Build, lead, and develop a high-performing customer service organization.
 </li>
 <li>
 Design onboarding, training, and continuous development programs for customer support teams.
 </li>
 <li>
 Establish performance metrics, coaching frameworks, and quality assurance standards.
 </li>
 <li>
 Foster a service-oriented culture focused on responsiveness, accountability, and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 Performance Management &amp; Insights
 
 <ul>
 <li>
 Define and own customer service KPIs including CSAT, response time, resolution time, first-contact resolution, and escalation metrics.
 </li>
 <li>
 Translate customer feedback and support data into actionable operational improvements.
 </li>
 <li>
 Deliver regular executive reporting and recommendations based on service performance and operational insights.
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile
 
 
 
 
 
 <ul>
 <li>
 7+ years of experience in Customer Service, Customer Support, or Customer Operations leadership roles within ecommerce, marketplace, retail, or technology environments.
 </li>
 <li>
 Proven experience building or scaling customer service functions in fast-growth or launch environments.
 </li>
 <li>
 Strong understanding of ecommerce operations, logistics, and post-purchase customer support processes.
 </li>
 <li>
 Experience implementing customer service platforms, automation, and operational process improvements.
 </li>
 <li>
 Demonstrated success managing customer service performance metrics such as CSAT, response time, and resolution efficiency at scale.
 </li>
 <li>
 Strong stakeholder management skills with the ability to collaborate across operations, logistics, product, and marketplace teams.
 </li>
 <li>
 Experience leading and developing large operational support teams in high-growth environments.
 </li>
 </ul>
 
 
</div>

Senior Manager, Customer Service - Dubai Mall Online

MongoDB

<div>Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.

We are looking to speak to candidates who are based in Dubai for our hybrid working model.
<h3 class="jobSectionHeader">
Our ideal candidate will have</h3>
<ul><li>5+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role</li>
<li>A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB</li>
<li>A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts</li>
<li>The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc</li>
<li>An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment</li>
<li>Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem</li>
<li>Prior exposure to database, cloud, and infrastructure technology is a plus</li>
<li>Bilingual English and Turkish
</li></ul><h3 class="jobSectionHeader">On a given day in this role you will:</h3>
<ul><li>Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth</li>
<li>Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization</li>
<li>Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team's eyes and ears in this field</li>
<li>De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same</li>
<li>Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio</li>
<li>Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan</li>
<li>Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization</li>
<li>Document all customer interactions in internal systems, including Gainsight and Salesforce.com</li>
<li>Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we'll need to be constantly adjusting our engagement strategies based on these signals, which you'll be in the best position to identify and share back with internal teams</li>
<li>Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success</li>
<li>Forecast expected churn and growth to your senior leadership team</li>
<li>Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team</li>
<li>Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow</li>
</ul><h3 class="jobSectionHeader">About MongoDB</h3>

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB's unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we're powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273383345</div>

Customer Success Manager - Turkish Speaker

Qu Management Services FZCO

Anymove is an AI first logistics platform operating across Dubai, coordinating a professional fleet of vehicles for individuals and businesses.We are hiring two Customer Support Executives to manage booking enquiries, live job coordination and issue resolution. One position is preferably for an Arabic speaker to support a wider customer base.This role is critical to ensuring smooth move execution and high customer satisfaction.Key Responsibilities<ul><li>Handle customer calls, WhatsApp messages and email enquiries</li><li>Confirm bookings and provide job updates to customers</li><li>Monitor live moves and proactively inform customers of any delays</li><li>Coordinate with drivers and operations to resolve issues quickly</li><li>Escalate complex cases to the operations team when required</li><li>Maintain accurate CRM and booking records</li><li>Collect post job feedback and support service improvement</li><li>Support B2B clients with booking updates and coordination</li></ul>Requirements<ul><li>Fluent English required</li><li>Arabic speaking preferred for one position</li><li>Previous experience in customer service or logistics support preferred</li><li>Strong communication and problem solving skills</li><li>Ability to work under pressure in a fast paced environment</li><li>Comfortable using CRM systems and digital communication tools</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,000.00 per monthLanguage:<ul><li>Arabic (Preferred)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Customer Support Executive

MTK IT SERVISES

We are looking for a dedicated and professional Female Customer Support Executive to handle client inquiries, provide support, and ensure excellent customer satisfaction. The candidate should have strong communication skills and the ability to manage multiple clients efficiently.Key Responsibilities:<ul><li>Handle customer queries via email, WhatsApp, and live chat</li><li>Provide accurate information about company services and products</li><li>Assist clients with account-related issues and basic troubleshooting</li><li>Maintain proper client records and communication logs</li><li>Follow up with clients to ensure issue resolution and satisfaction</li><li>Coordinate with internal teams for technical or account-related matters</li><li>Maintain a professional and friendly communication style</li><li>Support sales and onboarding process when required</li></ul>Requirements:<ul><li>Female candidate preferred</li><li>Good command of English &amp; Hindi</li><li>Strong communication and interpersonal skills</li><li>Basic knowledge of CRM, WhatsApp Business, and live chat tools</li><li>Ability to work in a fast-paced environment</li><li>Prior customer service experience preferred</li></ul>Skills:<ul><li>Communication skills</li><li>Problem-solving ability</li><li>Multitasking</li><li>Client relationship management</li><li>Attention to detail</li></ul>Preferred Experience:<ul><li>Experience in Forex / Financial services / Online platforms is an advantage.</li></ul>Job Types: Full-time, FresherPay: AED2,000.00 - AED4,000.00 per monthWillingness to travel:<ul><li>25% (Required)</li></ul>Work Location: In person

Female Customer Support Executive

Emirates Islamic

<div>Job Responsibility:
<ul><li>Leading and supervising a team of customer service representatives. This involves hiring, training, and evaluation CSRs, as well as providing coaching and guidance to ensure high-quality service delivery.
</li><li>Developing and implementing customer support strategies and procedures to improve customer satisfaction and promote customer loyalty. This includes setting service standards, establishing performance goals, and monitoring team performance to ensure adherence
</li><li>Assisting in the resolution of complex customer enquiries and escalations.
</li><li>Maintain a professional and empathic approach while handling challenging situations.
</li><li>Conducting regular quality assessments of customer interactions to ensure compliance with bank&rsquo;s policies, proper handling of enquiries, and adherence to service standards.
</li><li>Providing feedback and coaching to representatives to facilitate their professional development.
</li><li>Collaborating with internal stakeholders such as Product &amp; Proposition, Customer Experience and Ops, to identify process gaps and implement improvements that enhance overall customer experience.
</li><li>Continuously seeking opportunities to streamline procedures and increase efficiency.
</li><li>Gathering customer feedback and insights to inform strategic decisions and identify area for improvement.
</li></ul>Job Skills &amp; Qualifications:
<ul><li>Relevant education with minimum of Bachelor&rsquo;s Degree
</li><li>Relevant experience in similar job
</li></ul>What we offer you:
<ul><li>Competitive salary package
</li><li>Strong emphasis on work-life balance and wellbeing across the bank
</li><li>World-class Learning &amp; Development platform and career development
</li><li>Generous annual leave entitlement and Private Healthcare
</li><li>Preferential banking facilities for employees</li></ul></div>

Assistant Manager - Customer Service (BUB SZB Area)

TALENTMATE

<div>
 
 Job Description
 
 
 
 We are looking for a
 
 Call Center Team Leader
 
 to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met, and maintain a high standard of customer interaction and satisfaction.
 
 
 The ideal candidate is a bilingual (Arabic and English) professional with proven experience in managing contact center teams, resolving escalations, and motivating staff. You should be results-oriented, highly organized, and a natural communicator who thrives in fast-paced, customer-driven environments.
 
 
 If youre ready to lead by example and deliver exceptional customer support outcomes&mdash;read on.
 
 
 
 Key ResponsibilitiesCore Functions
 
 
 
 <ul>
 <li>
 Supervise day-to-day call center operations, ensuring service level agreements (SLAs) and quality standards are consistently met.
 </li>
 <li>
 Monitor call queues, handle escalated issues, and step in to support agents when necessary.
 </li>
 <li>
 Conduct regular performance evaluations and coach team members for continuous improvement.
 </li>
 <li>
 Analyze call center metrics to identify trends and implement process enhancements.
 
 
 </li>
 </ul>
 
 Collaboration &amp; Communication
 
 
 
 <ul>
 <li>
 Serve as the communication bridge between frontline agents and senior management.
 </li>
 <li>
 Coordinate with other departments (e.g., IT, sales, logistics) to resolve customer issues efficiently.
 </li>
 <li>
 Lead daily team briefings and encourage open dialogue for feedback and idea sharing.
 </li>
 <li>
 Foster a positive, team-oriented culture focused on accountability and growth.
 
 
 </li>
 </ul>
 
 Performance &amp; Reporting
 
 
 
 <ul>
 <li>
 Track and report on KPIs including average handling time, customer satisfaction, and first-call resolution.
 </li>
 <li>
 Develop and execute action plans to improve underperforming metrics.
 </li>
 <li>
 Maintain accurate documentation of team activities, call outcomes, and training records.
 </li>
 <li>
 Provide strategic input on improving customer engagement and operational efficiency.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in a call center environment, with at least 1 year in a supervisory role.
 </li>
 <li>
 Fluency in both Arabic and English.
 </li>
 <li>
 Strong leadership and conflict resolution skills.
 </li>
 <li>
 Proficiency in call center software and CRM platforms (e.g., Zendesk, Freshdesk, Genesys).
 </li>
 <li>
 Exceptional communication and coaching abilities.
 </li>
 <li>
 Ability to analyze data and make decisions based on insights.
 </li>
 <li>
 Bachelor&rsquo;s degree preferred; relevant certifications are a plus.
 
 
 </li>
 </ul>
 
 Salary &amp; Benefits:
 
 
 Competitive Salary:
 
 8,000 &ndash; 15,000 AED/month
 
 
 ✅ Work Visa sponsorship
 
 
 ✅ Medical insurance
 
 
 ✅ 30 days of paid annual leave
 
 
 ✅ Ongoing training and professional development
 
 
 ✅ Supportive team culture with performance recognition programs
 
 
 
 Work Arrangement:
 
 
 Type:
 
 Full-time, on-site position
 
 
 
 Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.
 
 
 
 
 Why Join Us?
 
 ✔ Lead a dynamic and motivated team in a fast-paced environment
 
 
 ✔ Gain exposure to operational strategy and customer experience innovation
 
 
 ✔ Be part of a stable company with growth opportunities
 
 
 ✔ Work in a bilingual, multicultural environment that values excellence
 
 
 
 Organized and efficient? Step into a role where your structure powers our success. Apply now!
 
 
 
 Job Details
 
 
 Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://albacorp.net/ Job Function: Information Technology (IT) Company Industry/
 
 
 Sector: Holding Companies
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
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 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

Call Center Team Leader

BookTax Outsourcing

Job Description:We are hiring enthusiastic and confident Tele Callers to join our growing team in Dubai. The role involves making outbound calls to prospective clients, explaining our services, and converting leads into customers.Key Responsibilities:Make outbound calls to potential customersExplain company products/services clearly and professionallyFollow up with interested clients and close salesMaintain call records and customer informationAchieve daily and monthly calling targetsHandle customer queries politely and effectivelyEligibility Criteria:Good communication skills (Hindi/English; additional languages are a plus)Basic knowledge of sales or customer handlingFreshers can apply; experience is an advantageConfident, energetic, and target-orientedJob Types: Full-time, PermanentPay: AED2,500.00 - AED3,000.00 per month

Explore 3212+ Customer support manager in Dubai this March. Find roles across top companies and apply now to boost your career.

3212 customer support manager jobs In Dubai

Senior Manager, Customer Service - Dubai Mall Online

Customer Success Manager - Turkish Speaker

Customer Support Executive

Female Customer Support Executive

Assistant Manager - Customer Service (BUB SZB Area)

Call Center Team Leader

Customer Support Executive