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customer support manager

GE Aerospace

<div><h1 class="jobSectionHeader">Job Description Summary</h1>
The Customer Operations Manager is responsible for all commercial activities, customer support, administration and management of customer engine and module Shop Visits in line with the Terms &amp; Conditions of the Contract and achieving the Financial targets as defined in the business case for respective product lines. 
The role involves fleet stability/removal planning, agreeing workscope definition with the Customer and Engineering, management and execution of Shop Visits and associated On Time Delivery, Profitability/Cost, risk modelling and decision making activities in support of the contract. 
Also involves definition, management, and execution of contract estimating processes and activities to support contract actualisation, tenders and project reviews. 
Owns/influences Shop visit budgets and operating plans. 
The role is guided by operating policy. Works with cross functional teams. The role has autonomy within the operational area or a segment within a larger business unit. The role may have a major impact on a small business unit or Family within a Function or P&amp;L. High levels of evaluative judgment and operational acumen are required to achieve outcomes.<h1 class="jobSectionHeader">
Job Description</h1><div><div>
Company Overview:
Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!
Site Overview:
For over 40 years, GE Aerospace has had a significant presence on the ground in the United Arab Emirates. With offices in Abu Dhabi and Dubai Airport Freezone; an On Wing Support Center; partnership engineering, testing, and Maintenance, Repair, and Overhaul facilities across the country; and the Middle East Technology Center focused on solutions for the region&rsquo;s hot &amp; harsh environment. In addition to career opportunities, our sites offer a culture focused on respect for people and giving back to the community through grants and philanthropic programming.</div></div><div><div><div><div><div><div><div><div><div>
Role Overview:</div></div></div></div></div></div></div></div></div><ul><li>
Responsible for the customer satisfaction, On Time Delivery and Profitability/Cost for assigned Customer Contracts, working in partnership with respective Customer Program Managers and Product Line leadership. Provide both service agreement and time and material program management of engine and module shop visits including status reporting as specified within customer agreements. Assist in sales campaigns for new contracts and proposals. Assure timely resolution of customer issues and customer satisfaction for assigned contracts. Interact with members of the Customer Team (SD, CSM, CPM, SPM, FSE), Engineering, MRO and repair organizations and/or other teams to solve customer issues. Function as liaison between internal organizations and customers for assigned contracts across the global network, for all respective product lines.</li><li>
Leads others to find creative solutions within complex Airline customer management and MRO shop processes with technical variety and/or interdependent production cycles. Employs sophisticated operational/product management, material and vendor management, knowledge of manufacturing/repair and engineering techniques. Interaction with adjacent functions needed to solve issues. Has the ability to evaluate quality of information received and questions conflicting data for analysis. Uses multiple internal and external resources outside of own function to help arrive at a decision.</li><li>
May lead functional teams or projects with moderate resource requirements, risk, and/or complexity. Presents business or technical discipline solutions to leaders. Communicates complex messages and negotiates externally and internally with others to adopt a different point of view. Influences peers to take action and may negotiate with external partners, vendors, or customers. Drives a LEAN approach to secure lasting customer and business outcomes.</li></ul>
Required Qualifications:<ul><li>
Role models Acting with Humility, Leading with Transparency and Delivering with Focus</li><li>
Expertise in applying Customer Relationship Management and Program Management processes and an ability to apply LEAN as a way of life in a transactional environment</li><li>
Demonstrable experience of developing strong customer and key stakeholder relationships, with an ability to build trust and inspire confidence, whilst managing sometimes conflicting multiple internal/external demands and difficult messaging</li><li>
Demonstrable ability to thrive in a high-pressure environment to support Airline Customer and Shop Operational tempo</li><li>
Strong oral and written communication skills with an ability to positively engage at all levels of the Customer organization</li><li>
Bachelor&rsquo;s degree from an accredited university or college or equivalent knowledge and experience</li></ul>
Preferred Qualifications:<ul><li>
Passionate about Our Customers, Our Business and Team</li><li>
Strong business and financial acumen &ndash; ability to manage a Shop Visit as a P&amp;L account and optimize cost in a long-term revenue accounting and T&amp;M context</li><li>
On a well-advanced journey to develop LEAN Mastery</li><li>
Culturally sensitive with the ability to influence and lead in a global environment</li></ul>
At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.<h1 class="jobSectionHeader">
Additional Information</h1><div><div><div><div><div><div><div>
Relocation Assistance Provided: Yes</div></div></div></div></div></div></div></div>

Lead Customer Operations Manager

B&S Group

<div>Company Description 
This is B&amp;S
B&amp;S exists to make premium consumer goods available to everyone, anywhere. We believe that getting access to consumer products that bring joy and comfort into everyday lives, should be easy around the globe.
Are you curious about who we are as an employer and our thoughts on diversity and inclusion? Click here to find more information! 
Job Description 
Customer Care Coordinator leads and supports the Customer Care team in providing exceptional service to both customers and the Sales team. This role focuses on overseeing smooth order processing, addressing escalated customer inquiries, maintaining accurate records, and facilitating timely logistics and fulfillment, along with managing the team of customer care specialists. The Coordinator ensures operational efficiency, fosters high customer satisfaction, and guarantees that all customer interactions are handled professionally and effectively.
Key Responsibilities<ul><li>
Supervise and support the Customer Care team in handling inquiries, order processing, and returns.</li><li>
Ensure team adherence to B&amp;S ERP system procedures and provide guidance for system updates and refresher training.</li><li>
Act as a point of escalation for complex customer issues and ensure timely resolution.</li><li>
Collaborate with Sales, Logistics, and Supplier Order Management teams to address operational challenges.</li><li>
Maintain accurate and up-to-date records of customer interactions, orders, and feedback.</li><li>
Monitor order fulfillment and logistics processes to ensure timely delivery of products.</li><li>
Assist in generating reports and KPIs related to customer service performance and team productivity.</li><li>
Contribute to process improvement initiatives to enhance efficiency, accuracy, and customer satisfaction.</li><li>
Provide training, mentorship, and guidance to junior Customer Care staff.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Business Management, or a related field.</li><li>
Previous experience in Customer Care or Customer Service Coordination; Duty Free experience is a plus.</li><li>
Excellent written and verbal communication skills, with strong customer service orientation.</li><li>
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ERP systems.</li><li>
Strong leadership, organizational, and problem-solving skills.</li><li>
Ability to adapt to changing priorities and manage multiple tasks simultaneously.</li></ul> 

Additional Information 
We offer you<ul><li>
Opportunity to work in a multinational company with a dynamic and diverse team.</li><li>
A collaborative work environment that encourages growth and professional development.</li><li>
Annual performance driven bonus and comprehensive benefits package.</li><li>
Other benefits as per UAE labour law</li><li>
A chance to develop your skills in a fast-paced, high-impact industry.</li></ul></div>

Customer care coordinator - Duty Free, FMCG

Teltonika IoT Group

<div>We are hiring a Technical Support Team Lead to manage a team in Dubai of IoT Solutions Engineers and guarantee fast, high-quality customer issue resolution. Success in this role requires technical know-how, leadership, and strong people skills.
Teltonika&rsquo;s telematics business unit develops and produces easy-to-use GPS tracking devices for effective fleet management in logistics, agriculture, car sharing, construction, and more. Using the latest technologies, Teltonika sets new standards for the telematics industry. 
In this role, you will:<ul>
<li>
Provide guidance to the team on technical and procedural matters, ensuring smooth issue resolution.</li>
<li>Support the professional development of team members and foster their competence growth.</li>
<li>Prioritize, analyze, and assist in resolving incoming helpdesk tickets.</li>
<li>Collaborate closely with the Sales department and the R&amp;D team.</li>
<li>Plan team resources and take part in the hiring process.</li>
<li>Monitor team performance metrics and work to maintain or improve KPI results.</li>
<li>Oversee and balance the team workload.</li>
<li>Ensure high-quality team output and a strong customer satisfaction index.</li>
<li>Create, improve, or initiate new and existing processes.</li>
<li>Provide continuous and constructive feedback to the team and other stakeholders.</li>
<li>Work in an agile environment and contribute to effective agile practices.</li></ul> 
What we expect of you:<ul>
<li>
Proficiency in English (B2 level or higher) as it will be your primary working language. 
Knowledge of the Arabic language is an advantage.</li>
<li>Experience working with technical products.</li>
<li>Organizational, results-oriented, and communication skills.</li>
<li>Constructiveness, conscientiousness, and strong problem-solving skills.</li>
<li>Strong analytical thinking and the ability to formulate proposals, insights, and solutions.</li>
<li>Flexibility to adapt to changing technologies and processes.</li>
<li>Management experience in customer service would be an advantage.</li>
<li>Familiarity with tools like GitLab or Jira.</li>
</ul>
What we offer:<ul>
<li>
Great opportunities to grow in a strong and rapidly expanding company.</li>
<li>Interesting and ambitious projects of industrial GPS tracking devices.</li>
<li>A place where curiosity is key: here, we share knowledge and learn in training courses, conferences, or business trips.</li>
<li>Dynamic, challenging work environment and cooperation-based internal culture.</li>
</ul><ul><li>Celebrating achievements and having fun together in team building and other important occasions.</li>
<li>Opportunity for solid bonuses when participating in the recommendation program.</li>
</ul><ul><li>Attractive compensation package with an uncapped commission system.</li>
<li>Opportunity to gain or develop experience in IoT.</li>
<li>Professional training that will cover sales and product-related topics in our Teltonika B2B and IoT Academies</li>
<li>Unique opportunities to grow professionally by being part of a challenging and high-growth environment</li>
<li>Annual Yearly ticket to your home country.</li>
<li>Medical Insurance for employees and immediate family.</li>
<li>Celebrating achievements and having fun together in reward and recognition events, and monthly birthday celebrations.</li></ul> 
Salary
We appreciate everyone's efforts and experiences, so we offer an attractive salary matching your skillset and field expertise, with the option to get bonuses.</div>

Technical Support Team Lead

CREDITCARE CREDIT MANAGEMENT LLC

Company: CreditCare Credit Management Location: UAE Salary: Up to AED 3,500 (Based on Experience) Experience Required: Minimum 2 YearsCreditCare Credit Management is seeking a skilled and result-driven Personal Finance Advisor to join our dynamic team. The ideal candidate will have strong experience in credit management and must be confident in handling bank negotiations and settlement processes on behalf of customers.Job Responsibilities:<ul><li>Manage and handle customer accounts related to credit cards, loans, and other liabilities</li><li>Communicate and negotiate directly with banks and financial institutions for settlement and restructuring</li><li>Achieve favorable settlement terms for customers</li><li>Provide professional financial advice and debt management solutions</li><li>Prepare settlement proposals and follow up with banks until closure</li><li>Maintain accurate records of client communications and agreements</li><li>Build strong relationships with banking representatives</li><li>Ensure compliance with company policies and UAE financial regulations</li><li>Meet monthly performance and recovery targets</li></ul>Requirements:<ul><li>Minimum 2 years of experience in financial advisory, debt management, or credit settlement</li><li>Proven experience in negotiating with banks in the UAE</li><li>Strong knowledge of UAE banking and credit policies</li><li>Excellent negotiation and communication skills</li><li>Ability to handle high-pressure situations professionally</li><li>Target-oriented and self-motivated</li><li>Proficiency in MS Office and CRM systems</li></ul>What We Offer:<ul><li>Salary up to AED 3,500</li><li>Attractive performance-based incentives</li><li>Professional work environment</li><li>Career growth opportunities</li><li>Training and development support</li></ul>Job Types: Full-time, Permanent, Contract Contract length: 24 monthsPay: AED2,500.00 - AED3,500.00 per month

Customer Support Executive

Four K Building Materials

Customer Service / Sales Representative (Arabic Speaker only - Native)Preferred Gender: Female/MaleLocation: Dubai Industrial City (DIC)- Jebel AliExperience: 1+ yearResponsibilities:<ul><li>Handle B2B customer inquiries from sales representatives and walk-in clients via phone, email, and WhatsApp</li><li>Process orders and coordinate with the sales team.</li><li>Assist customers with product details and availability.</li><li>Follow up on deliveries and resolve any customer issues.</li><li>Maintain records of customer interactions and transactions.</li><li>Prepare quotations, book sales orders, and ensure inventory availability.</li><li>Follow up on payments as per company policy.</li><li>Register new customers and coordinate contract creation for profile setup.</li><li>Track deliveries and address customer issues promptly</li></ul>Preferred who can join Immediately or else 1 month noticeJob Type: Full-time

Customer Service / Sales Support

<div>
 
 
 Who We Are
 
 
 
 
 
 
 GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.
 
 
 
 
 
 
 Role Overview: Store Supervisor &ndash; UAE Sports Retail
 
 
 
 
 
 
 The Deputy Store Manager and Store Supervisor role supports store operations and sales performance for our leading sports retail outlets across the UAE. The position partners with the Store Manager to deliver an excellent customer experience, ensure consistent achievement of sales targets, drive team development, and maintain operations in line with company standards. This opportunity is ideal for an ambitious individual passionate about sports retail who seeks to lead by example and foster a high-performance, customer-centric environment.
 
 
 
 
 
 
 Key Responsibilities in Store Management and Supervision
 
 
 
 
 
 <ul>
 <li>
 Support the Store Manager in overseeing all daily shop floor and back-office activities.
 </li>
 <li>
 Help achieve store financial objectives by preparing forecasts, scheduling staff, and analyzing sales results.
 </li>
 <li>
 Ensure team delivers outstanding customer service in line with the GMG customer promise.
 </li>
 <li>
 Implement and monitor visual merchandising, inventory controls, and stock replenishment procedures.
 </li>
 <li>
 Assist in driving promotional activity and new product launches to maximize sales opportunities.
 </li>
 <li>
 Oversee compliance with company policies, UAE legal, health, and safety requirements.
 </li>
 <li>
 Lead and support Store Manager in conducting regular performance reviews.
 </li>
 <li>
 Address customer queries and complaints in a professional and timely manner.
 </li>
 </ul>
 
 
 
 
 
 What We Look for in a Store Supervisor
 
 
 
 
 
 <ul>
 <li>
 Education: Minimum bachelor&rsquo;s degree in business, Retail Management, or a related field preferred.
 </li>
 <li>
 Experience: At least 3 years in retail management or supervisory roles, ideally within a sports, fashion, or lifestyle brand environment.
 </li>
 <li>
 Proven experience in leading teams and managing store operations in a high-volume retail setting.
 </li>
 <li>
 Strong organizational, analytical, and communication skills with a proactive and positive attitude.
 </li>
 <li>
 Solid understanding of customer needs and a strong customer service ethic.
 </li>
 <li>
 Demonstrated ability to motivate and develop team members and to work with colleagues from diverse backgrounds.
 </li>
 <li>
 Tech savvy and comfortable with retail management and point of sale systems.
 </li>
 <li>
 Fluency in English required; knowledge of Arabic is an advantage.
 </li>
 </ul>
 
 
 
 
 
 Why Join GMG&rsquo;s UAE Sports Retail Team?
 
 
 
 
 
 <ul>
 <li>
 Opportunity to grow within a leading international sports and lifestyle group with a strong retail reputation.
 </li>
 <li>
 Dynamic and engaging work culture focused on teamwork and employee well-being.
 </li>
 <li>
 Competitive salary package with attractive benefits.
 </li>
 <li>
 Hands-on training, career progression support, and exposure to top global brands.
 </li>
 </ul>
 
 
</div>

Store Supervisor

Trade Quo Global Ltd

Join our team in Dubai and become part of a culture that values your contributions and nurtures your professional growth.Your role at TradeQuo:We are seeking a Customer Support (English Speakers) with a passion for providing exceptional customer service.You will:<ul><li>Provide customer service to clients via live chat, phone call, and email</li><li>Keep clients updated on the status of their requests, providing clear and concise communication</li><li>Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution</li><li>Ensure compliance with market-specific regulatory requirements</li><li>Verify documents submitted by clients within specific regions while adhering to regulatory requirements</li><li>Prepare and interpret reports and documentation</li><li>Attend company seminars to stay up to date with the company's business functions and roles</li><li>Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance</li><li>Collaborate with the BD team to develop business strategies aligned with trends &amp; customer needs</li><li>Undertake other ad hoc tasks assigned by the manager</li></ul>What makes you a great fit:<ul><li>Minimum 1 year experience in Customer Service</li><li>Fluent in English</li><li>Customer-focused and dedicated to providing exceptional service</li><li>Strong ability to communicate effectively</li><li>Proficient in troubleshooting and multitasking</li><li>Self-motivated and reliable with a proven track record of meeting and exceeding expectations</li><li>Can-do attitude and a willingness to learn</li></ul>Job Type: Full-timePay: From AED3,000.00 per monthApplication Question(s):<ul><li>Do you have experience working with Customer Relationship Management (CRM) systems?</li><li>What is your notice period?</li><li>What is your expected salary per month? (AED)</li><li>Are you willing to work rotational shifts?</li><li>Do you require a visa to work with us? If not, may I know which visa you currently hold?</li></ul>Experience:<ul><li>Customer Support : 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>

Customer Support (English Speaker)

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