sales executive

sales manager

account manager

sales coordinator

it support engineer

customer support manager

Feel

<div>
 
 
 Role:
 
 Customer Service Manager
 
 
 
 Location:
 
 Dubai
 
 
 
 Department:
 
 Customer Support
 
 
 
 Reports:
 
 Head of Customer Support
 
 
 
 Type:
 
 Full time (office based)
 
 
 
 
 
 
 About Feel
 
 
 
 Feel is a trailblazing direct-to-consumer wellness brand on a mission to redefine how women care for their health. Born in the UK and trusted by hundreds of thousands, we create science-backed supplements and clean beauty innovations that help women feel strong, confident, and empowered &mdash; every single day.
 
 
 Fueled by customer obsession and a relentless drive for innovation, we&rsquo;re now bringing our award-winning formulas to the GCC and US. With Dubai and New York as our international hubs, we&rsquo;re building a powerhouse team to lead this next chapter of global growth.
 
 
 🚀 We&rsquo;re already an 8-figure brand in the UK &mdash; and we&rsquo;re just getting started. Our goal? Triple our growth in the next few years through bold international expansion, world-class marketing, and a culture of excellence.
 
 
 This is your chance to be part of something extraordinary from the ground up. If you're passionate about wellness, innovation, and building brands that truly make a difference &mdash; we want to hear from you.
 
 
 
 
 
 
 The Opportunity
 
 
 
 As the Customer Excellence Manager, you&rsquo;ll own the full performance of Feel&rsquo;s Customer Service function across the GCC market - driving measurable results across response quality, speed, automation, AI, and customer satisfaction.
 
 
 Based in Dubai, you&rsquo;ll play a key role in scaling Feel&rsquo;s international operations, supporting rapid growth across the GCC while maintaining strong operational alignment with the UK business. You&rsquo;ll stay close to the day-to-day, handling Tier 2&ndash;3 escalations, analysing performance data, and building improvements that genuinely move the business forward.
 
 
 This is a hands-on leadership role for someone who thrives in fast-paced, high-growth environments and can balance operational execution with strategic thinking.
 
 
 You&rsquo;ll report directly to the Head of Customer Service and help shape the future of customer operations globally - from team development and workflow optimisation to AI guidance, automation, and scalable support infrastructure.
 
 
 
 
 
 
 About You
 
 
 
 You own outcomes from start to finish. You don&rsquo;t wait for instructions - you spot what&rsquo;s broken, fix it fast, and make sure it never slips again. You move quickly, stay close to the detail, and hold yourself to a higher standard than anyone around you.
 
 
 
 
 
 You know customer service inside out - from data, dashboards, and automation to tone, escalation handling, and customer sentiment. You&rsquo;re just as confident rewriting automation logic as you are resolving a complex ticket or presenting performance results to leadership.
 
 
 
 
 
 You create structure, consistency, and measurable impact where it&rsquo;s missing. You turn insights into action, feedback into improvement, and good operations into great ones. You&rsquo;re direct, decisive, and never think any task is beneath you if it drives results.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Team Management
 
 
 <ul>
 <li>
 Lead and support the day-to-day performance of the Dubai-based Customer Service team, creating structure, accountability, and consistently high standards across customer operations
 </li>
 <li>
 Provide clear reporting, performance analysis, and operational insight to leadership - confidently presenting trends, opportunities, and areas for improvement across customer experience, efficiency, and team performance
 </li>
 <li>
 Coach and develop the team through regular feedback, quality reviews, and performance support - helping build a highly capable customer operations function to support Feel&rsquo;s continued GCC growth
 </li>
 <li>
 Share customer insight, operational learnings, and best practices across the wider business - contributing to stronger alignment between GCC and UK operations while helping raise standards across the full customer journey
 </li>
 </ul>
 
 
 
 
 
 Customer Operations &amp; Escalation Ownership
 
 
 <ul>
 <li>
 Work directly on customer tickets daily to stay connected to customer sentiment and identify recurring issues before they escalate
 </li>
 <li>
 Set and uphold the standard for quality, speed, and tone consistency across all channels
 </li>
 <li>
 Own Tier 2&ndash;3 customer escalations, delivering fast, precise resolutions that set the benchmark for tone and accuracy
 </li>
 </ul>
 
 
 
 
 
 Data, Reporting &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Own customer service reporting across Google Sheets, Tableau, and CRM analytics - tracking CSAT, response time, contact rate, automation performance, and customer trends across the GCC region
 </li>
 <li>
 Use data and customer insight to identify operational inefficiencies, regional trends, and growth opportunities - turning findings into measurable improvements across customer experience and team performance
 </li>
 <li>
 Deliver weekly reporting, proposals, and strategic insight to leadership - supporting continued GCC expansion while helping drive operational consistency and scalable growth across the wider business
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 3+ years&rsquo; experience as Customer Service Manager, ideally within e-commerce, subscription, or D2C environments.
 </li>
 <li>
 Proven success leading high-performing teams in fast-paced, tech-enabled settings.
 </li>
 <li>
 Strong data analysis skills - confident using Google Sheets (pivot tables, formulas), Tableau, or similar analytics tools to interpret trends and performance.
 </li>
 <li>
 Hands-on experience with CRM systems, automation tools, and AI-driven workflows (e.g., Gorgias, Zendesk, Intercom, or similar).
 </li>
 <li>
 Excellent written and verbal communication skills, with natural empathy and attention to tone.
 </li>
 <li>
 Demonstrated ability to reduce contact rate, improve efficiency, and scale quality customer support operations.
 </li>
 <li>
 Comfortable with change, ambiguity, and fast iteration - able to prioritise what matters most without losing sight of the details.
 </li>
 </ul>
 
 
 
 
 
 Why Join Feel?
 
 
 <ul>
 <li>
 Competitive salary + exciting opportunities for fast-tracked career growth in a high-performance environment
 </li>
 <li>
 Be part of a purpose-led brand that&rsquo;s redefining women&rsquo;s wellness
 </li>
 <li>
 Work at the heart of a high-growth DTC business, expanding rapidly across the UK and GCC
 </li>
 <li>
 Enjoy generous product discounts for you and your family
 </li>
 <li>
 Collaborate with an empowering, ambitious team that values creativity, execution, and impact
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Our Values &ndash; How We Work
 
 
 
 At Feel, we don&rsquo;t just hire for skills &mdash; we hire people who live and breathe our core values:
 
 
 
 
 
 
 Collaboration
 
 &ndash; We work better together
 
 
 
 Efficiency
 
 &ndash; We move smart and fast
 
 
 
 Passion
 
 &ndash; We care deeply about our mission
 
 
 
 Continuous Improvement
 
 &ndash; We always level up
 
 
 
 Customer Focus
 
 &ndash; We put the customer at the centre
 
 
 If this sounds like you, you&rsquo;ll feel right at home here.
 
 
 
</div>

Customer Service Manager

MCCOIN VIRTUAL ASSETS L.L.C

Job Summary:In the volatile world of cryptocurrency, &ldquo;Trust&rdquo; is the only sustainable competitive advantage. The CX Lead at McCoin is not just a support leader, but the architect of our end-to-end user. You will be ensuring that complex regulatory hurdles, like KYC, KYT and AML feel like seamless, value-added steps rather than barriers to entry. This role requires a &quot;Product + Customer first&rsquo;&rsquo; mindset, where every customer friction point is viewed as a data point for engineering improvement.Key Responsibilities<ul><li>The &quot;Triangle of Trust&quot;: Assist the customer Service Manager by acting as the strategic bridge between Product, Compliance, and Marketing, ensuring that legal requirements (KYC/AML) are marketed as security features, not inconveniences.</li><li>Voice of the Customer (VoC): Serve as the internal advocate, transforming support ticket trends into a prioritized, high-impact roadmap for the Product and Engineering teams.</li><li>Frictionless Onboarding &amp; Offboarding: Assist with the technical logic of automated onboarding/offboarding, specifically focusing on reducing &quot;Time-to-Trade&quot; for new compliant users.</li><li>Crisis &amp; Volatility: Assist with designing and executing communication protocols for events, network outages, or sudden market shifts to prevent panic and churn.</li><li>Great at defining CX metrics, building dashboards, and demonstrating the ROI of CX initiatives.</li></ul>Required Qualifications<ul><li>Professional Background: Minimum of 2 years of experience in CX role with proven operations, compliance, customer journey implementation experience within cryptocurrency exchange or broker.</li><li>Security-First Ethos: A paranoid commitment to user security; understanding how to communicate security protocols without causing unnecessary alarm.</li><li>Education: University degree in technical or business discipline; MBA or advanced degree in UX/Behavioral Economics is a significant plus.</li></ul>Skills &amp; Tools<ul><li>Crypto-Asset Proficiency: Deep knowledge of DeFi protocols, Layer 1/Layer 2/Layer 3 scaling solutions, and the mechanics of &ldquo;On-ramping&rdquo; and &ldquo;Off-ramping&rdquo; fiat to crypto.</li><li>Regulatory Tech (RegTech) Optimization: Advanced experience configuring Sumsub and Chainalysis workflows to balance risk mitigation with conversion rate optimization.</li><li>Conversational AI Design: Proven ability to manage the logic behind LLM-based support agents to ensure they provide accurate, secure, and human-like assistance.</li><li>Analytical Ability: Proficiency in SQL, Tableau, or similar BI tools to track the correlation between CX improvements and Customer Lifetime Value (CLV).</li></ul>Compensations and Benefits:<ul><li>Working Hours: Rotational Shift (8hours max)</li><li>Airticket: Per Annum</li><li>Medical Insurance: Comprehensive Insurance</li><li>Annual Leave: after completion of 1 year in service</li><li>Salary: To be discussed</li></ul>Work Location: In person

Customer Experience Lead

Majid Developments

<div>
 
 Company Description
 
 
 
 Majid Developments, based in Dubai, is a visionary real estate development company specializing in high-end, meticulously designed properties. Focused on redefining luxury living, the company is dedicated to delivering exceptional lifestyle experiences tailored to meet the aspirations of its discerning clientele. Every project reflects a commitment to quality, precision, and innovative design. With a strong emphasis on excellence, innovation, and sustainability, Majid Developments is shaping the future of real estate.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role based in Dubai, United Arab Emirates for a Client Relations &amp; Customer Service Manager Senior Executive | Administrative Lead. The responsibilities include managing client relationships, ensuring high levels of customer satisfaction, overseeing customer service operations, and providing leadership to the administrative team. The role also involves analyzing customer feedback, developing strategies for improvement, and ensuring seamless communication across departments.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong expertise in Customer Satisfaction and Customer Support
 </li>
 <li>
 Proven experience in Customer Service Management and team leadership
 </li>
 <li>
 Excellent Communication skills, both verbal and written
 </li>
 <li>
 Proficiency in Analytical Skills to assess and improve processes
 </li>
 <li>
 Ability to build and maintain lasting relationships with a diverse client base
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communication, or related field
 </li>
 <li>
 Experience in the real estate or luxury property industry is an advantage
 </li>
 <li>
 Demonstrated ability to work in a fast-paced, client-focused environment
 </li>
 </ul>
</div>

Client Relations & Customer Service Manager Senior Executive | Administrative Lead

Infotree Global Solutions

<div>
 
 Looking for candidates for the long term contract position of
 
 Support Account Manager
 
 based in Dubai.
 
 
 
 
 
 
 Your Career
 
 
 
 As a Support Account Managers (SAM) you are key to shaping the support experience of our strategic customers. Your responsibility includes driving the technical support delivery across the client's platform of products to ensure client is exceeding customer expectations. As a partner to your Customers, you will understand their business goals and security priorities in order to deliver support services that drive customer loyalty and success. Successful candidates will be customer-obsessed team players who leverage demonstrated technical expertise with strong business acumen to ensure customers achieve the right outcomes and realize the value of their investment in the client's security platform.
 
 
 
 
 
 
 
 
 
 Your Impact
 
 
 
 
 ● Provide leadership in the delivery of our high-touch, personalized support service to our customers.
 
 
 
 ● Understand and participate in technical discussions in order to move towards the resolution of technical issues that are blocking successful adoption of the client's platform.
 
 
 ● Develop an understanding of our customer&rsquo;s business and security priorities to provide technical best practice guidance and support.
 
 
 ● Develop and deliver weekly status reports to summarize support status of open issues, task progression and pending activities.
 
 
 ● In collaboration with support engineers, document, deliver and present technical, in-depth root cause analysis for customer issues.
 
 
 ● Deliver quarterly business reviews that communicate the value the customer is deriving from their client&rsquo;s investment.
 
 
 ● Partner with account teams to understand their account expansion strategy and to support in the identification of opportunities to deliver solutions and/or service to your customers.
 
 
 ● Understand how customers are using their products and provide best practices guidance in support of customer use cases and to increase their security posture.
 
 
 ● Deliver updates on product and feature enhancements.
 
 
 ● Proactively use data to monitor customer health and to mitigate risk and to resolve customer technical issues.
 
 
 ● Act as an advocate for customers, coordinating internal resources during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
 
 
 ● Ensure your customers and internal stakeholders have timely information to make decisions in order to resolve issues more quickly.
 
 
 ● Engage Product Management on behalf of the customer to communicate security priorities and operational requirements as feature requests.
 
 
 ● Invest in your continuous development by maintaining technical proficiency across the client platform.
 
 
 
 
 
 
 
 
 
 Your Experience
 
 
 
 
 ● 3+ years of experience in technical support or a services delivery role with demonstrated skills delivering technical guidance and technical information to customers from engineers to management to executives.
 
 
 
 
 ● 3+ years of client facing sales or services experience with large enterprise, Fortune 500 companies
 
 
 
 
 ● Prior experience supporting network security technology, working in security operations, technical support, and/or cloud security with products including but not limited to next generation firewalls, SASE solutions, cloud security, endpoint security, security orchestration, automation and response products.
 
 
 
 ● Ability to translate business objectives into desired outcomes and deliver best practice guidance. ● Demonstrated ability to prioritize work within a demanding environment, delivering consistent results under time constraints.
 
 
 ● Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision
 
 
 ● Ability to manage simultaneous issues in a dynamic environment and proactively identify and mitigate risks and challenges
 
 
 ● Demonstrated ability to work in a matrix team environment partnering and influencing others across the organization to achieve desired customer outcomes.
 
 
 ● Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms ● Positive, growth-oriented mindset
 
 
 ● Project Management certifications or qualifications such as PMP, PRINCE2, ITIL is a plus
 
 
 
 
 
 
 
 
 If interested, please get in touch with me on Linkedin or drop an email with your recent CV on usha@infotreeglobal.com and I'll get back to you at the earliest.
 
 
 
 
 
 
 
 
 Best Regards
 
 
 Usha
 
 
 Infotree Global Solutions
 
 
 Linkedin: linkedin.com/in/usha-rahul-116453223
 
</div>

Account Support Manager

Moro Hub

<div>
 
 The Director - Customer Support is responsible for leading the day-to-day operations of the Network Operations Centre (NOC), Service Desk and Customer Support functions to ensure reliable monitoring, timely incident and service request handling, effective escalation, customer communication, SLA performance, and continuous improvement of support services.
 
 
 
 
 
 
 Responsibilities
 
 :
 
 <ul>
 <li>
 Develop and drive the customer support and NOC operations direction in line with Moro Hub service commitments, customer expectations and operational resilience objectives.
 </li>
 <li>
 Define service priorities for monitoring, incident response, request fulfilment, escalation, customer communication and service performance improvement.
 </li>
 <li>
 Support leadership decisions through clear operational reporting, service trends, risks, SLA performance and improvement recommendations.
 </li>
 <li>
 Own the operating model, governance and performance management for NOC, Service Desk and Customer Support activities.
 </li>
 <li>
 Ensure processes for incident management, service request fulfilment, alert handling, escalation, communication and closure are followed consistently through approved ITSM tools.
 </li>
 <li>
 Coordinate with Technology Operations, Cyber Security, Service Delivery, Information systems, Digital Business, vendors and customer-facing teams to ensure timely support and issue resolution.
 </li>
 <li>
 Oversee day-to-day NOC and Customer Support operations, including monitoring, ticket triage, incident handling, service request fulfilment, customer updates and escalation follow-up.
 </li>
 <li>
 Monitor service performance, ticket aging, backlog, recurring issues, major incidents, customer complaints and SLA risks, and ensure corrective actions are tracked to closure.
 </li>
 <li>
 Ensure effective shift coverage, handover, knowledge transfer, operational readiness and availability of required support tools, runbooks and escalation matrices.
 </li>
 <li>
 Ensure audit readiness for NOC and Customer Support processes, records, reports and operational evidence maintained in ITSM and monitoring tools.
 </li>
 <li>
 Support internal/external audits, management reviews and customer assurance requests by providing approved evidence without exposing confidential or unnecessary internal information.
 </li>
 <li>
 Track findings, observations and improvement actions related to support operations until closure.
 </li>
 <li>
 Lead, mentor and develop NOC, Service Desk and Customer Support personnel to improve service quality, customer communication and operational discipline.
 </li>
 <li>
 Set clear expectations for performance, accountability, handover quality, escalation discipline and customer-centric behavior.
 </li>
 <li>
 Promote collaboration across support, technology, cyber security, service delivery and vendor teams.
 </li>
 <li>
 Support Moro Hub strategic objectives by improving customer experience, service reliability, operational efficiency and service reporting maturity.
 </li>
 <li>
 Identify service improvement opportunities from incidents, customer feedback, SLA trends, audits and operational reviews.
 </li>
 <li>
 Manage and supervise Emiratization in line with departmental requirements and Moro Hub strategic objectives, where applicable.
 </li>
 </ul>
 
 
 
 
 
 Qualification and Job specific skills
 
 :
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, Engineering, Business Administration or a related field.
 </li>
 <li>
 ITIL certification and relevant service management / operations certifications are preferred.
 </li>
 <li>
 Should have 15+ years of experience in provides operational leadership across NOC operations, customer-facing support, service reporting, team performance, governance, and coordination with Technology, Cyber Security, Service Delivery, Information systems, Digital Business, vendors and business stakeholders to maintain service availability and customer satisfaction.
 </li>
 <li>
 Leading NOC operations, service desk management, incident and service request management, SLA/KPI management, ITSM tool usage, monitoring tools, customer communication, escalation management, vendor coordination, operational reporting and continual service improvement.
 </li>
 </ul>
</div>

Director - Customer Support Center (UAE National)

JM Cleaning

Job Description: We are seeking a motivated and friendly Female Customer Service Representative to be the first point of contact for our customers. This role involves answering inquiries, scheduling services, and ensuring customer satisfaction.(Cleaning Company Experience is Must)Responsibilities:<ul><li>Answer phone calls, emails, and messages from customers</li><li>Schedule and confirm cleaning appointments</li><li>Provide information about services and pricing</li><li>Resolve customer questions or concerns professionally</li><li>Update customer records and service details</li><li>Coordinate with cleaning staff as needed</li><li>Handle Day to Day collection</li><li>Bank reconciliation</li><li>Record daily transactions</li><li>Do followups from clients for the payments</li><li>Keep record or payments and expenses</li><li>payroll, Salaries, invoices</li></ul>Qualifications:<ul><li>Strong communication and customer service skills</li><li>Friendly, professional attitude</li><li>Basic computer and phone skills</li><li>Ability to multitask and stay organized</li><li>Previous customer service experience is a plus</li><li>Uae cleaning company experience ia a plus</li></ul>What We Offer:<ul><li>Competitive pay</li><li>Flexible scheduling</li><li>Training provided</li><li>Supportive team environment</li><li>Opportunities for growth</li></ul>How to Apply: Please send your resume and a brief introduction to waqas@justmaid.aeJob Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthWork Location: In person

Customer Support / Sales (with cleaning company experience)

COEGA Sunwear

<div>
 
 At CO&Eacute;GA, we are looking for a highly organized and proactive Sales Support professional to play a key role in driving sales success and delivering exceptional customer satisfaction.
 
 
 This role provides critical operational, administrative, and logistical support to the sales team, ensuring seamless order processing, inventory accuracy, e-commerce execution, and excellent service delivery across multiple retail and online sales channels.
 
 
 You will work closely with Sales, Warehouse, Production, Finance, Quality Control, and external logistics partners to ensure efficient day to day operations and support business growth.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Order Processing &amp; Inventory Management
 
 
 <ul>
 <li>
 Create, upload, commit, and maintain Sales Orders and Transfer Orders based on approved order sheets.
 </li>
 <li>
 Process daily orders from the CO&Eacute;GA Webshop and online retail partners.
 </li>
 <li>
 Capture orders in the ERP system, generate pick lists, and create waybills for warehouse fulfilment.
 </li>
 <li>
 Maintain accurate Stock on Hand (SOH) updates across e-commerce portals and customer templates.
 </li>
 <li>
 Manage Return to Vendor (RTV) processes, including documentation and coordination with Quality Control and Finance.
 </li>
 <li>
 Monitor and resolve order discrepancies, shortages, and picking variances in collaboration with warehouse and production teams.
 </li>
 <li>
 Complete sales orders upon delivery confirmation, process invoicing, and upload invoices to customer portals for billing and record management.
 </li>
 </ul>
 
 
 
 
 
 E-Commerce Sales Support
 
 
 <ul>
 <li>
 Prepare and upload product templates for new product launches and seasonal collections.
 </li>
 <li>
 Complete and maintain seasonal e-commerce Masterfile, ensuring accurate product specifications, imagery links, and listing details.
 </li>
 <li>
 Set up and maintain retailer price lists.
 </li>
 <li>
 Prepare promotional and campaign support sheets as directed by the Sales Manager.
 </li>
 <li>
 Review customer website listings to ensure product titles, descriptions, sizes, pricing, and images are accurate and up to date.
 </li>
 <li>
 Maintain portal hygiene by removing discontinued products and updating outdated information.
 </li>
 </ul>
 
 
 
 
 
 Customer Service Excellence
 
 
 <ul>
 <li>
 Respond promptly and professionally to customer queries via email and telephone.
 </li>
 <li>
 Manage shared customer service mailboxes efficiently.
 </li>
 <li>
 Provide accurate updates on product availability, order status, and delivery timelines.
 </li>
 <li>
 Resolve customer concerns including refunds, exchanges, and complaints with professionalism and care.
 </li>
 <li>
 Promote the CO&Eacute;GA brand through exceptional service and product knowledge, identifying opportunities to encourage add-on purchases.
 </li>
 <li>
 Maintain comprehensive customer service records and documentation.
 </li>
 </ul>
 
 
 
 
 
 Logistics Coordination
 
 
 <ul>
 <li>
 Coordinate with drivers, freight forwarders, warehouse teams, and delivery partners to ensure timely and complete deliveries.
 </li>
 <li>
 Communicate confirmed delivery schedules to customers once orders are ready for dispatch.
 </li>
 <li>
 Verify delivery costs against allocated budgets and escalate exceptions for Sales Manager approval where required.
 </li>
 <li>
 Manage outbound and inbound customs documentation, including Bills of Entry and Certificates of Origin.
 </li>
 <li>
 Coordinate inbound deliveries to the main warehouse and ensure timely Goods Receipt Notes (GRNs).
 </li>
 <li>
 Manage and archive Proof of Delivery (POD) documentation.
 </li>
 <li>
 Monitor inventory movements and liaise with production teams to resolve stock variances.
 </li>
 </ul>
 
 
 
 
 
 Sales Administration Support
 
 
 <ul>
 <li>
 Provide day to day administrative support to the Sales Manager and Junior Account Manager.
 </li>
 <li>
 Perform general administrative duties including filing, document management, reporting, and data entry.
 </li>
 <li>
 Assist with ad hoc sales support projects as required.
 </li>
 </ul>
 
 
 
 
 
 Note:
 
 The responsibilities and requirements outlined above are intended to be representative, but not all-inclusive, of the responsibilities and qualifications necessary for this position. Other related duties may be assigned as required to meet the ongoing needs of the organization.
 
 
 
 
 
 
 Job Specification:
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business management or related field.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Experience
 
 
 <ul>
 <li>
 Previous experience in a Sales Support, Sales Administration, Customer Service, Logistics Coordination, or Order Fulfilment role.
 </li>
 <li>
 Previous experience working with ERP systems and order processing platforms is essential
 </li>
 <li>
 Experience managing e-commerce retailer portals and online marketplace operations is preferred.&nbsp;
 </li>
 <li>
 Proven experience coordinating with warehouse, logistics, production, finance, and customer service teams
 </li>
 <li>
 Experience handling invoicing, returns processing, stock reconciliations, and inventory updates
 </li>
 <li>
 Exposure to customs documentation, delivery scheduling, and proof of delivery management would be beneficial.
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 A customer-focused mindset, with the ability to prioritize customer satisfaction.
 </li>
 <li>
 Advanced Microsoft Excel skills. Pivot Table and VLOOKUP is a MUST. This skill will be tested at the interview stage.
 </li>
 <li>
 Self-motivated with strong organizational skills, attention to detail, with the ability to manage multiple tasks concurrently.
 </li>
 <li>
 Ability to work under pressure and to deadlines.
 </li>
 <li>
 Ability to work independently and collaboratively within cross-functional teams.
 </li>
 <li>
 Excellent communication and negotiation abilities to build and maintain relationships with clients and stakeholders.
 </li>
 </ul>
 
 
 
 
 
 Compensation
 
 
 <ul>
 <li>
 Salary AED 5,000
 </li>
 <li>
 Airfare Allowance
 </li>
 <li>
 Medical Insurance
 
 
 </li>
 <li>
 Seasonal Gifting
 </li>
 <li>
 Product Discount
 </li>
 </ul>
 
 
 
 
 
 
</div>

Sales Support

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