sales manager

marketing manager

sales coordinator

key account manager

sales consultant

customer support manager

Motorola Solutions

<div><h2 class="jobSectionHeader"><b>Company Overview
</b></h2><p>At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that&rsquo;s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.<br>
</p><h2 class="jobSectionHeader"><br>
<b>Department Overview
</b></h2>Managed and Support Services Middle East and Africa
<h2 class="jobSectionHeader"><br>
<b>Job Description
</b></h2><p>The Customer Support Manager (CSM) acts as the customer advocate and is the focal point with regards to all Customer service related escalations relating to their mission-critical systems. Such systems include Land Mobile Radio solutions, Software solutions such as Mission Critical Broad Band Push to Talk (MCPTT), through to Two-way Radio products.
</p><p>This position is for someone typically transitioning from a technical or business role to a Customer facing operations role, whose responsibilities will include ensuring that the contractual commitments are met or exceeded for the ongoing support contracts, within the countries and accounts assigned. The CSM is also responsible for driving services growth, by promoting support services, either as part of a new solution sale or as a standalone service.
</p><p>This position requires a high degree of customer engagement, sales support skills coupled with program planning, and technical knowledge of the various systems and subsystems that form the portfolio. Ideally, experience in working within the delivery or support of complex software solutions will be a benefit
</p><p></p><p><b>Scope of Responsibilities / Expectations
</b></p><p></p><p><b><i>Operations
</i></b></p><ul><li>The Customer advocate, providing Customers with a single point of contact, to ensure service delivery and Service Level Agreements (SLA) compliance, including ensuring the correct level of quality escalations and timely resolutions are carried out
</li><li>Maintains product and software lifecycle plans including ensuring plans are provided/maintained from third party vendors
</li><li>Manages sub-contractors deliverables and adherence against Customer contractual commitments
</li><li>Executes the support service business plan, manage and report orders, revenue and costs, including identifying and implementing areas for improvement to ensure improved service margin, quality and best practice delivery
</li><li>Ensure a smooth transition from project implementation to warranty support and service delivery
</li><li>Manage the service contract renewal process for all assigned service agreements
</li></ul><p></p><p><b><i>Business Development
</i></b></p><ul><li>Engage with the Customer to identify upsell opportunities within existing accounts, including software support solutions that are adapted to the Customers operational needs, capabilities and in turn mitigate the Customers operational risks
</li><li>Support the account managers when engaging with the Customers including; Customer meetings, financial and commercial negotiations, road shows, etc.
</li><li>Support the Pre-sales team with tender/proposal costs, risks &amp; pricing, including supporting the Procurement team in sub-contractor scope , SLA&rsquo;s, commercial negotiations and contract set-up
</li></ul><h2 class="jobSectionHeader"><br>
<b>Basic Requirements
</b></h2><p><b>Personal skills, work and management style
</b></p><ul><li>Excellent communication skills in English (verbal, written and presentation).
</li><li>L ocal languages will be appreciated (Arabic or French)
</li><li>Experience either within a Level 2 Technical Support Operations, Project Management, or Customer Support business environment including the ability to work with the Customer / End users at both Management and User levels Effective stakeholder management skills (internal and external), including the ability to articulate ideas clearly and concisely
</li><li>Ability to plan, prioritise and meet strict deadlines, with a business, commercial and financial acumen including strong analytical skills
</li><li>Capable of working through commercial issues and recommending courses of action with experience of problem solving and conflict resolution
</li><li>Self-motivated and the ability to effectively prioritise and multi-task, demonstrate flexibility and ownership within a fast-changing and ambiguous environment
</li></ul><p></p><p><b>Security Clearance
</b></p><p>All applicants must be willing to undergo detailed security vetting checks based on country and customer requirements.
</p><p></p><p>Travel will be no less than 50% of the time in the assigned region.
</p><p></p><p><b>Educational Background
</b></p><p>Successful candidates are likely to hold either a Bachelor&rsquo;s degree from an accredited institution within a business or technical field, OR a higher technical qualification plus a minimum of 5 years experience, OR a minimum of ten years&rsquo; experience working in an external customer interfacing role specifically in the Telecommunications, Software Enterprise or IT Industry.<br>
</p><h2 class="jobSectionHeader"><br>
<b>Travel Requirements
</b></h2>25-50%
<h2 class="jobSectionHeader"><br>
<b>Relocation Provided
</b></h2>None
<h2 class="jobSectionHeader"><br>
<b>Position Type
</b></h2>Experienced
<p></p><h2 class="jobSectionHeader"><b>Referral Payment Plan
</b></h2>No
<p></p><h2 class="jobSectionHeader"><b>Company
</b></h2>Motorola Solutions UK Limited-DDA
<p></p><p><b><i>EEO Statement
</i></b></p><p></p><p>Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
</p><p></p><p>We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.</p></div>

Customer Support Manager

MD Global

<p><b>Requirements</b></p><p>&#9679; Minimum <b>5 years of customer support experience</b>, preferably in an omnichannel or service-heavy environment.</p><p>&#9679; Strong command over English; <b>Arabic proficiency is a significant advantage</b>.</p><p>&#9679; Experience using modern customer support tools (Zendesk, Zoho, ZIWO, Freshdesk, or similar).</p><p>&#9679; Proactive problem-solver with high attention to detail and strong follow-up discipline.</p><p>&#9679; Ability to work under pressure, multitask, and manage high-volume query loads.</p><p><b>Key Responsibilities</b></p><p>&#9679; Handle customer interactions across phone, chat, email and social platforms with empathy and professionalism.</p><p>&#9679; Own the full resolution cycle for queries, complaints, and lead routing, ensuring SLA and TAT adherence.</p><p>&#9679; Log and manage cases through support systems</p><p>&#9679; Monitor and report on support metrics like response time, resolution rate, and customer satisfaction.</p><p>&#9679; Identify recurring pain points and propose improvements to processes, tools, or FAQs.</p><p>&#9679; Collaborate with internal teams (sales, operations, logistics) to close feedback loops and resolve cases efficiently.</p><p>&#9679; Stay updated with platform feature upgrades, support best practices, and Marhaba&rsquo;s evolving business offerings.</p><p><b>Strategic Capabilities</b></p><p>&#9679; <b>Tool Proficiency</b>: Hands-on experience with support platforms is essential.</p><p>&#9679; <b>Process Optimization</b>: Ability to streamline workflows using automation, canned responses, tagging, and CRM integrations.</p><p>&#9679; <b>CX Insights</b>: Analyze tickets and customer interactions to identify service gaps and customer sentiment trends.</p><p>&#9679; <b>Channel Strategy</b>: Contribute ideas to enhance response strategy across social, WhatsApp, email, and calls.</p><p>&#9679; <b>Documentation</b>: Create and maintain SOPs, internal help guides, and knowledge base articles for consistent quality.</p><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED8,000.00 per month</p>

CASABOT®

<div>
 <p>
  <strong>
   About the Role
   <br/>
  </strong>
 </p>
 <p>
  As CASABOT&rsquo;s Customer Success &amp; Support Manager, you&rsquo;ll be the voice of our customers&mdash;ensuring they not only love our product but also feel empowered using it. You&rsquo;ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Own and improve the customer lifecycle from onboarding to renewal.
   <br/>
  </li>
  <li>
   Deliver exceptional technical and non-technical support through chat, phone, and email.
   <br/>
  </li>
  <li>
   Build scalable onboarding and training processes.
   <br/>
  </li>
  <li>
   Manage and mentor support engineers and success agents.
   <br/>
  </li>
  <li>
   Monitor and report on customer health scores and satisfaction metrics.
   <br/>
  </li>
  <li>
   Act as the internal voice of the customer&mdash;partnering with Product and Engineering on feature feedback and issue resolution.
   <br/>
  </li>
  <li>
   Lead implementation of customer self-service resources and knowledge bases.
   <br/>
  </li>
  <li>
   Handle escalations and critical customer issues with urgency and empathy.
   <br/>
  </li>
  <li>
   Collaborate with Sales and Account Management on upsells and renewals.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Requirements
 <br/>
 <br/>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Success &amp; Relationship Management
   <br/>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
   <br/>
  </li>
  <li>
   Proven track record in reducing churn and increasing customer satisfaction
   <br/>
  </li>
  <li>
   Experience with customer journey mapping and lifecycle strategy
   <br/>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical Proficiency
   <br/>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
   <br/>
  </li>
  <li>
   Ability to understand and communicate technical concepts to non-technical users
   <br/>
  </li>
  <li>
   Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
   <br/>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Communication &amp; Leadership
   <br/>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Exceptional communication and interpersonal skills
   <br/>
  </li>
  <li>
   Customer-first mindset with a high emotional intelligence
   <br/>
  </li>
  <li>
   Experience hiring, coaching, or managing support/success teams
   <br/>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Tools &amp; Systems
   <br/>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   CRM (HubSpot, Salesforce, or similar)
   <br/>
  </li>
  <li>
   Support Platforms (Intercom, Zendesk)
   <br/>
  </li>
  <li>
   Project management tools (Asana, Notion, Trello)
   <br/>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Nice to Have
   <br/>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Experience in pre-launch or startup environments
   <br/>
  </li>
  <li>
   Familiarity with AI or automation platforms
   <br/>
  </li>
  <li>
   Multilingual capabilities (especially Arabic, German, French or Italian)
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Benefits
 <br/>
 <br/>
 <li>
  Help shape the future of AI-powered smart living
  <br/>
 </li>
 <li>
  Work with a global, mission-driven team
  <br/>
 </li>
 <li>
  Remote-friendly culture with flexible hours
  <br/>
 </li>
 <li>
  Equity options for early-employees
  <br/>
  <br/>
  <br/>
  <br/>
 </li>
</div>


Customer Success & Support Manager

Extreme Networks

<div><div>If you're ready for a great career opportunity, now is the time to join Extreme Networks! Recognized by both IDC and Gartner for our market leadership in data center networks, Extreme helps organizations around the world build the networks of tomorrow...today.</div><div>
The Premier Success Manager (PSM) is the key customer advocate and the Leader providing high touch engagement for Extreme&rsquo;s most valued and strategic customers. The PSM plays a pivotal role throughout the customer lifecycle - from onboarding and adoption to expansion and renewal - ensuring each phase is aligned with the customer&rsquo;s success goals and supported by proactive engagement. Every Premier customer is assigned a designated PSM to guide their experience with Extreme through all their pre- and post-sales support needs to ensure their Customer Success Experience is world class! Success in this role is measured through key performance indicators such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and customer renewal rates, reflecting the PSM&rsquo;s impact on long-term customer value.</div><div>
</div><div>
The PSM is an experienced and technical, service and support professional who works in partnership with customers, the Extreme Global Technical Assistance Center (GTAC) and so many other groups to deliver enhanced support. They maintain knowledge of case escalations as cases are assigned and routed through the product support teams. For critical situations, they will facilitate activities to achieve quicker resolutions, providing communication updates to all involved parties.</div><div>
</div><div>
The PSM will facilitate and/or participate in periodic review sessions, and on an exception/pre-arranged basis, customer visits and off-hours stand-by for special projects.</div><div>
</div><div>
The PSM is responsible for establishing a close working relationship with the customer&rsquo;s operations teams to gain an in-depth knowledge of the accounts&rsquo; products and network that further enhances the Extreme customer relationship.</div><div>
</div><div>
An ideal PSM is one with outstanding soft skills for building trusted relationships with customers and internal, cross-functional teams. They possess good technical skills and acumen. They are skilled in project management. They are able to influence reach successful resolutions and outcomes.</div><div>
</div>
<h3 class="jobSectionHeader"><b>Account Management: 70%
</b></h3><ul><li>Primary account contact for Customer Success within Extreme Premier Support</li><li>
Coordinate as the focal point for all post-sales account-related activities with Sales Teams, GTAC, Professional Services, Cloud Services and every part of Extreme's vast Support organization.</li><li>
Proactively engage customers for requirements relating to product enhancements that would improve product serviceability and usability. Work closely with the appropriate Engineering organization to ensure clear understanding and implementation of approved enhancements and creation of feature requests for enhancements are given to product management.</li><li>
Provide quarterly reviews to assigned Premiercustomers</li><li>
Establish regular communications with customers, including on-site visits.</li><li>
Utilize Extreme&rsquo;s SFDC reporting capabilities for product trend analysis for early awareness of issues.</li><li>
Provide on-site or remote presence during critical or high-visibility engagements, project managing account recovery activities while delivering the appropriate ongoing status and postmortem documentation.</li><li>
Work with and provide daily guidance as needed to Extreme GTAC and HW/SW engineers assigned to work issues reported by the assigned customer base.</li><li>
Respond promptly to customer needs, providing value added services where applicable.</li><li>
Ensure that accurate documentation of customer&rsquo;s Extreme network, and associated information is current and available for customer support to access and streamline the issue resolution process.</li><li>
Monitor, review and track all support cases. Maintain tracking documents and monitor for negative trends taking appropriate actions such as notification/engagement of technical support management team and product quality.</li><li>
Provide proactive administration of the customers&rsquo; environment: Review cases and conduct early trend indicator analysis, review logs, Field Notices, EOL, EOS, etc.</li><li>
Proactively engage customer requirements relating to product enhancements that would improve product serviceability and usability. Represent/present the customer requirement to the appropriate Engineering organization to ensure clear understanding and implementation of approved enhancements.</li><li>
Demo and provide on-going training and assistance on our Extreme Platform ONEsoftware package.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Revenue Generating Service Projects: 15%
</b></h3><ul><li>Work closely with the customer to ensure customer satisfaction of all professional services account engagements.</li><li>
Support the sales team on pre-sales activities such as customer escalations/troubleshooting, customer demonstrations, lab set-up, training/knowledge transfer, sales calls &ndash; travel when essential.</li><li>
Proactively engage the sales team to create awareness of new product and solution offerings and first-hand account knowledge of future customer growth requirements.</li><li>
Support post sales services engagements such as installations and assessments.</li><li>
Develop relationships with customers where new product services can be suggested and accordingly passed along to the sales team for potential new sales opportunities.</li></ul><h3 class="jobSectionHeader"><b>
Knowledge Growth and Transfer: 10%</b></h3><ul><li>
Mentor and coach co-workers and peers. Share valuable knowledge openly.</li><li>
Develop and maintain Extreme customer operation procedures documentation.</li><li>
Maintains current industry trends, competition, and technical and product knowledge with respect to its value to Extreme customers.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Other duties as assigned: 5%
</b></h3><ul><li>Travel and Normal Work Hours will be:</li><li>
Monday through Friday &ndash; Typical</li><li>
Weekend or overnight hours may occasionally be required for exceptional customer needs or critical support situations</li></ul><h3 class="jobSectionHeader"><b>
Premier Success Manager &ndash; Qualifications Experience
</b></h3><ul><li>B. S. degree in Computer Science, Electrical Engineering, Telecommunications, or a related field; or equivalent work experience.</li><li>
5years&rsquo; experience in telecommunications or related technical field, preferably network operations related.</li><li>
5 years of customer support experience in data process, data communications or related environment.</li><li>
Responsibility for high profile tasks or projects within the scope of a mid-level manager position.</li><li>
</li></ul><h3 class="jobSectionHeader"><b>
Key competencies
</b></h3><ul><li>Demonstrated leadership in customer account management, carrier class customer experience highly valued.</li><li>
Excellent project planning, communication and customer relation skills.</li><li>
Project management training or related experience beneficial.</li><li>
Ability to manage tense, critical situations, creating and enhancing customer confidence through reliable, repetitive and complete resolutions.</li><li>
An ability to effectively lead and/or influence direction of projects or situations in such a manner that resolves issues or needs for the customer and Brocade.</li><li>
Ability to create effective team atmosphere that spans organizations such as sales, technical support, and service delivery &ndash; ideally forming a close partnership with the customer.</li><li><b>
Strong English and Arabic language skills</b></li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Technical skills &amp; Knowledge:<br>
</b></h3><br>
<div><b>High or Expert knowledge in the following areas:</b></div><ul><li>
Project Management</li><li>
Networking/Network Operations</li><li>
Customer relationship management and related soft skills</li><li>
Situational control, leadership and facilitation to resolution</li><li>
Must have proven experience organizing and expressing written and verbal communications clearly, effectively, and efficiently</li><li>
Ability to develop and deliver materials/presentations to small audiences up to 50</li></ul><div></div><div><b><br>
General knowledge in the following areas:</b></div><ul><li>
IP technologies and protocols, Fabric/Routing/Switching/Cloud/Wireless</li><li>
Troubleshooting network, hardware and software issues</li><li>
Network Function Virtualization; Software Defined Networking</li><li>
Technical support operations and Methodologies</li><li>
Network Analytics &ndash; data collection methodologies and tools.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Below are must have personal skills to be successful with Extreme Networks:
</b></h3><ul><li>Customer first attitude - Customer satisfaction through unsurpassed support drives you.</li><li>
Must have very strong interpersonal &lsquo;soft' skills.</li><li>
Comfortable working with mid to senior level customer management teams in tough situations</li><li>
Must always demonstrate role-model level customer service/support skills and represent Extreme Networks in a professional manner.</li><li>
Must understand the business impact of customer and partner interactions and be able to effectively navigate politically charged situations.</li><li>
Must be able to work with customers and partners from different geographies and be culturally sensitive. Must be highly motivated, a self-starter, and have proven ability to function effectively with little direct supervision.</li><li>
Comfortable with technical and business English usage (documents reading, e-mails, conference calls, etc.)</li></ul><div>
Extreme Networks Culture:</div><div><b>
Teamwork:</b> The strength of a team is more powerful than an individual. We work together to drive improved performance. We pull our weight, give others credit for success, push peers to raise their game and celebrate winning as a team!</div><div><b>
Transparency:</b> Each of us has a unique view about what is happening, helping or hurting our performance. We can&rsquo;t change what we can&rsquo;t see. We must know what&rsquo;s really going on, Knowledge is Power. So, we share what we see and what is happening, not assuming others know what we know. We shine a light on it.</div><div><b>
Candor:</b> We keep it real and embrace difficult conversations in a constructive way. Being honest in all our communication isn&rsquo;t easy. No sugarcoating and no elephants in the room, being respectful but telling the truth.</div><div><b>
Curiosity: </b>Why do we win? Why do we lose? How can we do better? Where should we invest? Asking questions, committing to learn more, looking for best practices, that&rsquo;s the Extreme way. Being smarter than the competition. Higher intelligence drives higher performance.</div><div><b>
Ownership: It&rsquo;s</b> our company. We have skin in the game. We invest the time and energy to make the changes that get the best outcomes for our customers, shareholders and ourselves. We are accountable.</div><div><b>
Inclusion: </b>By challenging dominant voices to listen and non-dominant voices to speak up, we gain valuable perspective that drives better decision making. By fostering diversity regardless of gender, ethnicity, sexual orientation, age or religion, we get that perspective and make more intelligent decisions that drive better business outcomes.</div></div>

Premier Success Manager

ZeroFox

<div>
 ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with various customers of diverse industries and sizes. CMS's drive value by serving as trusted technical advisor and support-contact who are an aligned resource with ZeroFox customers. CSM's exceed customer expectations by proactively updating customers' platforms, creating reporting that clearly shows their solutions' effectiveness, providing ongoing education and advocating for their needs. CSM's work with customers to define business and technical requirements, while supporting the product and services team in defining scope of work. The successful applicant will need to nurture relationships, both internally and externally, provide amicable customer solutions, and be technically competent on the ZeroFox SaaS platform. Technically- and business-minded Customer Success Managers, Technical Account Managers, Project Managers, Business Analysts, Systems /or Software Developers, or candidates with experience with setup and delivery of similar SaaS products, will be given priority consideration.
 <br/>
 <br/>
 <strong>
  Role And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes
  </li>
  <li>
   Build effective curated customer experiences with the ZeroFox platform and larger operating environment
  </li>
  <li>
   Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs
  </li>
  <li>
   Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration
  </li>
  <li>
   Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment
  </li>
  <li>
   Design and develop innovative solutions to customer requirements using ZeroFox's platform and/or integrations to customer technologies, including API-based integrations
  </li>
  <li>
   Deliver web-based training to user groups to support organizational adoption
  </li>
  <li>
   Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes
  </li>
  <li>
   Serve as a frontline technical resource for "best practice" and informal customer questions
  </li>
  <li>
   Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues
  </li>
  <li>
   Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers
  </li>
  <li>
   Maintain current functional and technical knowledge of ZeroFox service options
  </li>
  <li>
   Help to document best practices in developing and using ZeroFox solutions
  </li>
  <li>
   Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in a related function, typically obtained in 3+ years
  </li>
  <li>
   Experience with SaaS-based platform configuration and maintenance for multiple customers simultaneously
  </li>
  <li>
   Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies
  </li>
  <li>
   Successful management of customer support engagements to completion with high levels of customer satisfaction
  </li>
  <li>
   Excellent analytical skills &amp; problem-solving skills, combined with the ability to provide quick resolution to problems
  </li>
  <li>
   Exceptional verbal and written organizational, presentation, and communication skills
  </li>
  <li>
   Customer service orientation and belief in teamwork, collaboration, adaptability and initiative
  </li>
  <li>
   Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
  </li>
  <li>
   Competitiveness &amp; competitive awareness
  </li>
  <li>
   Proficiency in explaining strengths &amp; vulnerabilities
  </li>
  <li>
   Willingness to travel as required based on customer and business need
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Qualifications And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of data analytics, dashboards, and reporting
  </li>
  <li>
   Written and spoken fluency in English and Arabic languages
  </li>
  <li>
   Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk
  </li>
  <li>
   Bachelor's or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background
  </li>
  <li>
   Certifications: CISSP, CISA, Security+
  </li>
  <li>
   Propensity to thrive on change and general dissatisfaction with the "status quo" founded on the belief that great is better than good
  </li>
  <li>
   Past experience working in customer success, technical support, configuration and / or training capacity
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive compensation
  </li>
  <li>
   Community-driven culture with employee events
  </li>
  <li>
   Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 ZeroFox is on a mission to make the internet safer for all. Innovation is at our core - we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It's a great time to join us in the Fox Den - with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we're growing like never before. If you're looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.
 <br/>
 <br/>
 <strong>
  Equal Opportunity
  <br/>
  <br/>
 </strong>
 We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.
</div>


Customer Success Manager

<div>
 <p>
  Viu MENA is looking for a
  <strong>
   Customer Support Executive
  </strong>
  to join our team!
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you have experience in the
  <strong>
   streaming industry
  </strong>
  , know your way around
  <strong>
   Zendesk
  </strong>
  and social media management tools &mdash;
  <strong>
   experience with Braze CRM is a strong plus
  </strong>
  &mdash; we&rsquo;d love to hear from you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re looking for someone with a
  <strong>
   positive, energetic attitude
  </strong>
  and a passion for delivering great customer experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Role
  </strong>
 </p>
 <ul>
  <li>
   Customer Support: Respond to customer queries promptly and engage with them using social media channels; collaborate across departments and technical team to address customers issues and complaints
  </li>
  <li>
   Social Media Monitoring: Monitor customer complaints on social media and provide assistance as needed
  </li>
  <li>
   Feedback Sharing: Share relevant customer feedback to contribute to the improvement of our offerings
  </li>
  <li>
   Multi-channel Management: Manage customer conversations across social media and all support channels.5. 6. 7. 8. Ensure Seamless Customer Experience: Drive a positive and seamless customer experience to enhance brand sentiment
  </li>
  <li>
   Product Knowledge Mastery: Develop an in-depth understanding of our offerings to provide informative support and personalized recommendations to customers
  </li>
  <li>
   Collaborative Improvement: Collaborate with customer-success and product teams to contribute to ongoing initiatives aimed at enhancing services and customer satisfaction
  </li>
  <li>
   Record Management: Maintain accurate records of customer interactions, documenting steps taken to efficiently resolve issues
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   To Succeed in this Role
  </strong>
 </p>
 <ul>
  <li>
   BSc in Business management, IT, or relevant diploma from a reputable university.
  </li>
  <li>
   2-5 years&rsquo; experience in customers-facing roles with a proven track record of delighting customers and exceeding their expectations in a similar customer service/care role. Familiarity with digital native industry is considered a plus.
  </li>
  <li>
   Excellent writing and editing skills in Arabic and English.
  </li>
  <li>
   Experience using customer service software and remote support tools.
  </li>
  <li>
   Excellent communication and problem-solving skills.
  </li>
  <li>
   Strong multi-tasking abilities.
  </li>
  <li>
   Proficiency in using social media channels as a customer support channel; deep knowledge of social media trends, hashtags.
  </li>
  <li>
   Collaborate efficiently with cross-functional teams, particularly the Marketing team.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Support Executive

Visa

<div>
 <p>
  Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
  <br/>
  <br/>
 </p>
 <p>
  Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
  <br/>
  <br/>
 </p>
 <p>
  Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful results for clients. Drawing on our expertise in consulting, data analytics, digital marketing and economics, VCA solves the most strategic problems for our clients.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  The Data Services, Pipeline &amp; Sales Support Manager Manager will support the Visa Consulting &amp; Analytics (VCA) team to plan and develop a strong pipeline in data-driven projects and use cases to our clients in MENA, including issuers, merchants and governments.
  <br/>
  <br/>
 </p>
 <p>
  The role will mainly be focused on sales pipeline development and sales support for VCA&rsquo;s data-driven customer projects in the region, including potential clients development, design of new service decks and proposals, organization and management of client meetings and sales follow-up tasks, client engagements for project scoping and contracting, project teams&rsquo; assignments and project kick-offs, etc. This role will also support project delivery for data-driven business services to clients as needed.
  <br/>
  <br/>
 </p>
 <p>
  Support business development initiatives by:
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   Sales Pipeline Development: Investigating and suggesting potential new client lists, and keeping a strong client pipeline
  </li>
  <li>
   Sales Materials Design: Developing data-services decks customized for different client groups and their needs
  </li>
  <li>
   New Services Development: Assisting in development of new data-driven product and service offerings based on client interactions, for the practice area
  </li>
  <li>
   Client Engagements Planning: Contacting new clients and organizing client meetings
  </li>
  <li>
   Project Scoping &amp; POCs: Engaging with the clients for new project scoping that will address their needs. Planning and execution of POC studies to assess client impact
  </li>
  <li>
   Proposals &amp; Negotiation Management: Developing proposals for new client work. Following up on the new clients and projects pipeline. Overseeing and coordinating the negotiation process between client teams and Visa stakeholders to ensure mutually beneficial outcomes and alignment with contractual obligations
  </li>
  <li>
   Client Contracting: Preparing and executing client contracts and legal documents utilizing Visa-approved templates. This includes drafting sales and service agreements in accordance with company standards and client requirements
  </li>
  <li>
   Resource Onboarding: Manage the onboarding of new personnel by leveraging Visa&rsquo;s internal systems. Facilitate access to required tools, systems, and documentation for seamless integration into project teams
  </li>
  <li>
   Procurement Management: Administer the entire procurement process, ensuring compliance with Visa&rsquo;s policies and procedures, from requisition to purchase order and vendor management
  </li>
  <li>
   Data Compliance Oversight: Supervise the end-to-end data compliance process to maintain the integrity, confidentiality, and security of sensitive information handled throughout the project lifecycles
  </li>
  <li>
   Invoice and Client Follow-Up: Lead the development and issuance of project invoices, and proactively engage with clients for timely payment processing and resolution of billing queries
  </li>
  <li>
   Project Teams Coordination: Communicate closely with the project team, manager and client representative to deliver the projects on the planned timeline
  </li>
  <li>
   Work closely with other Visa teams; including Products, BD, Risk, Marketing, Digital Solutions, Digital Partnerships, Innovation Center etc., to ensure a seamless Consulting experience
  </li>
  <li>
   Contribute to the development of Visa Consulting and Analytics thought leadership materials in data services
  </li>
 </ul>
 <p>
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Key Competencies:
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  Key elements to assess his/her candidacy will include expertise on the following topics:
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   A strong understanding on payments data and possible business use cases
  </li>
  <li>
   Expertise in data-driven projects and the implementation of diverse use cases, particularly within government and retail sectors
  </li>
  <li>
   Experienced in preparing and supporting sales pitches, facilitating problem-solving sessions, and communicating insights effectively to both internal teams and senior client stakeholders
  </li>
  <li>
   Experience scoping data-driven projects and developing client proposals
  </li>
  <li>
   Experience in pre-sales and sales operations
  </li>
  <li>
   Effective negotiation and stakeholder management abilities, facilitating productive discussions and consensus between clients, internal teams, and external partners
  </li>
  <li>
   Proven ability to manage multiple client discussions simultaneously
  </li>
  <li>
   Demonstrates strong communication skills and the ability to navigate multi-functional environments while driving desired client outcomes
  </li>
  <li>
   High attention to detail, accuracy, and organizational skills, with the ability to manage multiple priorities and maintain process integrity
  </li>
  <li>
   Comfortable using business, procurement, and contract management systems to streamline workflows and maintain documentation
  </li>
 </ul>
 <p>
  The position is based in UAE, Dubai &ndash; with the flexibility to travel for client engagements across the region.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <strong>
    This is not a data scientist position.
   </strong>
  </li>
  <li>
   Bachelor's degree or equivalent
  </li>
  <li>
   At least 4 years of overall work experience &ndash; experience in management consulting companies is a plus
  </li>
  <li>
   Skills to work in a multi-functional environment and ability to extract desired outcomes
  </li>
  <li>
   Comfortable in interacting with and presenting to senior management of clients and Visa internal stakeholders
  </li>
  <li>
   Highly analytical with advanced PowerPoint skills and Excel skills
  </li>
  <li>
   Fluent communicator
  </li>
  <li>
   Results driven, flexible and both internally and externally customer focused
  </li>
  <li>
   Self-motivated and able to use own initiative with limited direction
  </li>
  <li>
   Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary groups
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <p>
  Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
  <br/>
  <br/>
 </p>
</div>


Data Services, Pipeline & Sales Support Manager, VCA

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Data Services, Pipeline & Sales Support Manager, VCA