customer service representative Jobs in Karachi

customer service representative

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customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

it support officer

customer support manager

SOAL Technologies

Job DescriptionAdministrative Support: Answer emails and phone calls from clients.Scheduling: Manage the Client&rsquo;s calendar (including scheduling meetings / appointments).Data Entry: Prepare customer spreadsheets and keep online recordsCalling: Make cold calls to generate leads from a provided spreadsheet.Project Management: Create presentations and write official, company-wide correspondenceContent Research and Writing: Conduct online research to find address and contact details for a given list of companies.Customer Support: Address customer queries and provide customer service as first point of contactRequirement:Bachelor&rsquo;s degree preferred in some rolesExcellent writing, verbal communication, and time management skillsFamiliarity with latest workplace technologies, including VoIP, online calendars and desktop sharingWorking knowledge of spreadsheet and word-processing programExcellent multitasking, time management and organizational skillsAbility to work with minimum supervision and confident.Experience with online meeting software (like Zoom or WebEx) and online chat/instant messagingWhat you&rsquo;ll get:<ul><li>Fixed evening shift starting at 8pm PST (Night)</li><li>5 working days</li><li>Weekends (Sat n Sun) off</li><li>Paid time off</li><li>Medical benefits</li><li>Work-life balance</li><li>Opportunities for internal growth</li><li>Location: Onsite, PECHS Block 06, Shahr e Faisal, Karachi.</li><li>FREE Pick n Drop to all the female staff</li></ul>Job Type: Full-timePay: Rs80,000.00 per monthWork Location: In person

Customer Support Executive

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Support at Eminent4U Pvt Ltd, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Engage with customers via telephone to efficiently address and resolve queries about products, sales, retentions, resolution, quality assurance and bookings, aiming for first-contact resolution to ensure customer satisfaction.</li><li>Manage to maintain a high customer satisfaction level consistently.</li><li>Utilize strategic techniques to transform inquiries into opportunities for customer upgrades, sales and savings.</li><li>Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers.</li><li>Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction.</li><li>Manage to sustain a high rate of repeat customers.</li><li>Collaborate closely with the UK team to ensure timely updates and synchronisation of customer interaction data.</li><li>Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills (A/O Level preferred)</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Timings: Afternoon Shift (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM | 3:00 PM - 11:30 PM |) with alternate weekends off.</li><li>Annual bonuses, Anniversary bonus, Birthday allowances, KPI based rewards along with several other fringe benefits.</li><li>Office location: PECHS, Block-6, Sharah-e-Faisal, Karachi.</li><li>Email: careers@eminent4u.com</li></ul>Job Type: Full-timePay: Up to Rs100,000.00 per monthApplication Question(s):<ul><li>Rate your English communication out of 5 (5 being the highest)</li></ul>Experience:<ul><li>Customer Support: 2 years (Required)</li></ul>Work Location: In person

HR Ways

About Role:A leading custom patch manufacturer offering embroidered, chenille, PVC, silicone, leather, vinyl, sublimation, puff, and Matflex patchesalong with keychains, challenge coins, and lapel pins for brands, teams, and organizations across North America and Europe.Position: Sales &amp; Support Agent:Key Responsibilities:<ul><li>Engage with international clients via live chat, email, and calls</li><li>Understand client requirements and provide accurate quotations and product info</li><li>Support customers throughout the sales cycle and post-sales process</li><li>Maintain CRM and ensure timely follow-ups</li><li>Coordinate with internal teams (production, dispatch, design)</li></ul>Requirements:<ul><li>Excellent written and spoken English</li><li>Prior experience in textiles, apparel, or B2B sales preferred</li><li>Good computer skills and familiarity with CRM tools</li><li>Self-motivated and responsible during night shifts</li><li>Strong customer service and communication skills</li></ul>Other Details:Location: PECHS, KarachiShift: Night Shift (Full-time, On-site)Industry: Textile Manufacturing &amp; ExportExperience: 3 to 5 years (Sales or Customer Support preferably international market)Language: Fluent in English (spoken and written)Company Strength: 20+Work Mode: ONSITEWorking Days: Monday - FridayAbout HR Ways:HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world.Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

International Customer Support Executive

Ibex

Role DescriptionThis is a full-time on-site role for a Customer Service Representative located in Karachi Division. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing product and service information, and ensuring customer satisfaction. Day-to-day tasks include responding to customer calls and emails, troubleshooting problems, and escalating complex issues as needed. The role requires maintaining accurate records of customer interactions, coordinating with other departments, and following up on customer requests in a timely manner.Qualifications<ul><li>Excellent communication, interpersonal, and customer service skills.</li><li>Proficiency in problem-solving and troubleshooting.</li><li>Ability to handle high-volume customer interactions efficiently.</li><li>Experience with CRM systems and customer service software.</li><li>Strong organizational and multitasking abilities.</li><li>Ability to work in a team-oriented environment.</li><li>High school diploma or equivalent; college degree preferred.</li><li>Previous experience in a customer service role is a plus.</li></ul>Job Types: Full-time, Contract, Fresher Contract length: 3 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

International Customer Support Optimization

Snoonu

<div>
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
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 Ability to manage a large number of incoming calls and chats.
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 Identify and assess customers&rsquo; needs to achieve satisfaction.
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 Build sustainable relationships and trust with customer accounts through open and interactive communication.
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 Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
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 Provide accurate, valid, and complete information by using the right methods/tools.
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 Meet personal/customer service team targets and call/chat handling quotas.
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 Follow communication procedures, guidelines, and policies.
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 Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
 
 
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 🧙&zwj;&male;️ The Magic You Bring
 
 
 
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 Strong phone contact handling skills and active listening.
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 Should have good leadership skills, ability to guide junior team members
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 Minimum academic qualifications: Intermediate/OA Levels.
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 Proven experience of at least 1 year in the customer service department (Call Centre).
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 Familiarity with industry practices and professional standards.
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 Excellent in English or Arabic language (written, oral, and presentation)
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 Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint]
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 Able to work in rotational shifts
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 💼 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Optimum Advisory

Job Objective:Drive sales and business development of generator solutions across corporate, commercial, and industrial segments, while supporting the Sales Manager in meeting revenue goals and expanding market presence.Job title: Manager Sales (Generator Division) - Solar SectorQualification: Bachelor or MasterExperience: At least 5&ndash;6 years of experience in sales/business development of generator solutions or related power products (C&amp;I focus).Age: 27-40Location: Korangi, KarachiKey Responsibilities:&middot; Identify and pursue new business opportunities through networking, referrals, corporate visits, and industry events.&middot; Achieve and exceed assigned sales targets for generator solutions in C&amp;I markets.&middot; Assist the Sales Manager in developing and executing sales strategies tailored to industrial and commercial clients.&middot; Support in mentoring and guiding the sales team to improve product knowledge and selling capabilities.&middot; Build and maintain long-term relationships with clients, contractors, consultants, and stakeholders.&middot; Prepare proposals, quotations, and sales presentations aligned with customer requirements and project specifications.&middot; Monitor competitor activity, market trends, and customer insights to support strategic planning.&middot; Collaborate with the after-sales/service division to ensure seamless customer support and satisfaction.&middot; Stay updated with generator technologies, load requirements, and compliance standards to effectively communicate technical benefits to clients.Knowledge, Skills &amp; Abilities&middot; Strong Sales Acumen and Negotiation Skills&middot; Market Knowledge of Generator/Power Solutions (C&amp;I Focus)&middot; Proposal Development and Client Presentation Skills&middot; Problem-Solving &amp; Analytical Skills&middot; Customer Relationship Management&middot; Adaptability and Team CollaborationJob Type: Full-timePay: Rs250,000.00 - Rs500,000.00 per monthWork Location: On the road

Genset Sales Manager

Dengage

<div>
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Success Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product &amp; services.
 
 
 
 Key Responsibilities
 
 :
 
 
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 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform&rsquo;s features and capabilities.
 
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 Relationship Management
 
 : Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
 
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 Customer Health Monitoring
 
 : Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
 
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 Issue Resolution
 
 : Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
 
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 Training and Education
 
 : Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
 
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 Renewals &amp; Upselling
 
 : Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
 
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 Customer Advocacy
 
 : Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
 
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 Metrics and Reporting
 
 : Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
 
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 Churn Prevention
 
 : Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
 
 
 
 
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 Requirements
 
 
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 Proven Minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
 
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 Strong understanding of SaaS business models and customer success principles.
 
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 Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
 
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 Ability to analyze customer data, identify trends, and proactively offer solutions.
 
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 Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
 
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 Problem-solving mindset with the ability to navigate complex customer issues.
 
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 Strong organizational and multitasking skills with a focus on details.
 
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 Bachelor's degree in Business, Marketing, or related field (preferred).
 
 
 
 
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 </ul>
 Benefits
 
 
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 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
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 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
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 Competitive Benefits:
 
 Enjoy a comprehensive benefits package.
 
 
 
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 </ul>
 
 D&bull;Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
 
 
 
 
 
</div>

Customer Success Manager- Karachi

Explore 1378+ Customer support manager in Karachi this November. Find roles across top companies and apply now to boost your career.

1378 customer support manager jobs IN Karachi

Customer Support Executive

Customer Support Executive

International Customer Support Executive

International Customer Support Optimization

Customer Support Executive

Genset Sales Manager

Customer Success Manager- Karachi