customer service representative Jobs in Karachi

customer service representative

technical support engineer Jobs in Karachi

technical support engineer

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

it support executive

customer support manager

THESKINFIT

About TheSkinFitTheSkinFit is a fast-growing e-commerce brand offering authentic cosmetics and lifestyle product line. We&rsquo;re seeking a Customer Support, Order Operations &amp; After-Sales Manager to lead and optimize the complete customer journey from customer engagement to order placement to post-delivery service through process design, technology, and data-driven decisions.Role OverviewThis role combines customer experience leadership with operational and technical oversight. The manager will own all support operations, order management systems, logistics coordination, and post-sale processes &mdash; ensuring performance excellence through measurable KPIs like CSAT, Order-to-Delivery Ratio, R.R (Resolution Rate), and Return/Refund Turnaround Time.Key Responsibilities<ul><li>Lead multi-channel support (chat, email, WhatsApp, phone) ensuring SLA compliance and high CSAT.</li><li>Oversee complete order lifecycle &mdash; from placement, processing, and dispatch to delivery confirmation.</li><li>Integrate and manage tools such as ERP/OMS, and Courier APIs.</li><li>Collaborate with Warehouse, Supply Chain &amp; Logistics for real-time dispatch monitoring.</li><li>Manage returns, replacements, and refunds through structured workflows and escalation paths.</li><li>Implement KPI dashboards (Google Data Studio, Power BI) to track CSAT, dispatch time, and resolution rates.</li><li>Optimize workflows using automation, tagging, and CRM triggers to reduce manual interventions.</li><li>Develop scalable SOPs for support, order ops, and after-sales; ensure compliance and process accuracy.</li><li>Identify gaps via data audits and recommend system/process enhancements.</li><li>Build, train, and performance-manage a cross-functional support and operations team.</li></ul>Requirements<ul><li>Bachelor&rsquo;s in Business, Supply Chain, or related field (MBA preferred).</li><li>4+ years of experience in E-commerce Operations, Customer Service, or After-Sales Management.</li><li>Proficiency in Shopify, CRM/OMS systems (Zoho, Zendesk, Salesforce), and Excel/BI reporting tools.</li><li>Strong understanding of logistics APIs, ticketing automation, and process optimization.</li><li>Proven track record in KPI improvement and workflow design.</li></ul>Job Type: Full-timePay: Up to Rs100,000.00 per monthExperience:<ul><li>Leading/Supervising Customer Support team: 2 years (Preferred)</li><li>Leading/Supervising Operations for E-Commerce: 2 years (Preferred)</li></ul>Work Location: In person

E-commerce Customer Experience & Fulfillment Manager

rexD Private Limited

Job Title: Night Shift Customer Support ExecutiveCompany: Rex DLocation: Karachi, PakistanSalary: PKR 50,000 &ndash; 70,000 per month + allowance + fixed incentiveJob Type: Full-Time, Night ShiftJob Description: Rex D is looking for a Customer Support Executive to provide real-time support to our customers via chat. You will assist with product inquiries, order status, account issues, and troubleshooting while ensuring a seamless customer experience.Responsibilities:<ul><li>Provide timely and professional support via chat</li><li>Assist customers with product, order, and account inquiries</li><li>Maintain accurate records in CRM systems</li><li>Escalate complex queries to the appropriate department</li><li>Suggest process improvements to enhance customer satisfaction</li><li>Stay updated on product knowledge, policies, and company updates</li></ul>Qualifications:<ul><li>Minimum Intermediate; Bachelor&rsquo;s/Graduate preferred</li><li>Strong written communication skills</li><li>Customer-oriented mindset with problem-solving ability</li><li>Previous customer service experience is a plus</li><li>Familiarity with CRM software &amp; MS Office (Excel) is a bonus</li></ul>Benefits:<ul><li>Night shift with allowance</li><li>Fixed performance-based incentive</li><li>Career growth in a dynamic team</li></ul>How to Apply: Send your CV to sadaaf9133@rex-d.comJob Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Support Executive

Redcube Technologies LLC

About UsTekhero is a rapidly growing e-commerce and apparel company with its own manufacturing operations. We cater to customers across the USA, UK, Canada, and Australia, focusing on premium products, timely service, and excellent customer support.Position OverviewWe are looking for a Customer Support Executive who is confident, professional, and fluent in English. The selected candidate will handle customer service through calls, emails, chats, and social media, ensuring smooth and positiveinteractions with international customers.Key Responsibilities<ul><li>Provide customer service through phone calls, email, live chat, and messaging platforms.</li><li>Handle inquiries related to orders, shipping updates, returns, exchanges, and product details.</li><li>Maintain a high level of professionalism and customer satisfaction.</li><li>Coordinate with production, dispatch, and operations teams for order updates.</li><li>Maintain accurate records of customer interactions in the system.</li><li>Resolve escalated or complex customer issues in a timely manner.</li><li>Assist customers with product guidance and order placement when needed.</li></ul>Required Skills &amp; Qualifications<ul><li>Excellent English communication skills (both spoken and written).</li><li>Confident in handling international customer calls.</li><li>Minimum 1-2 years of customer support experience (e-commerce experience preferred).</li><li>Strong problem-solving skills and the ability to multitask.</li><li>Patience, positive attitude, and ability to work under pressure.</li><li>Basic understanding of e-commerce order processing is a plus.</li></ul>Benefits<ul><li>Competitive Salary</li><li>Medical Insurance</li><li>15 Sick + 15 Casual Annual Paid Leaves</li><li>In-house subsidized meals</li><li>Performance-based increments</li><li>Supportive and growth-focused work environment</li></ul>How to ApplySend your CV to Hyder@tekhero.pkwith the subject line:<ul><li>&ldquo;Application for Customer Support Executive&rdquo;</li></ul>Job Type: Full-timePay: From Rs45,000.00 per monthWork Location: In person

DigitalOcean

<div>
 Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you&rsquo;ll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.
 
 
 Cloudways - A DigitalOcean.Com Company is hiring for people who wish to grow in a dynamic Technical Support environment. Our ideal candidate is a customer focused individual that leverages his/her technical expertise for giving best support that benefits our users. Above all, we need individuals who are enthusiastic about working in a fast-paced, highly dynamic, and rewarding cross-functional setting.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Lead the shift of junior and mid level Engineers, you would be responsible for the team to provide world class support and solutions to our customers through tickets &amp; Live chat.
 </li>
 <li>
 Be the last technical resort for your shift.
 </li>
 <li>
 Demonstrate strong teamwork in a 24/7 environment, with flexibility in rotating shifts, including nights, weekends, public holidays
 </li>
 <li>
 Randomly review team chats apart from Bad CSAT to uphold customer quality
 </li>
 <li>
 Maintain ranking of the team members
 </li>
 <li>
 Manage your shift (prioritization, control, escalation). Monitor and Improve Shift efficiency and quality.
 </li>
 <li>
 Ensure excellent customer experience by keeping close eyes on every individual&rsquo;s response in your shift, jump in by identifying the complexity and stressful situations.
 </li>
 <li>
 Monitor and fix shift&rsquo;s load / role rotation (delegate tasks between team members)
 </li>
 <li>
 Manage resources to perform expectations via tracking and maintaining individual performance metrics, chats &amp; ticket performance, and process/procedure adherence as well as constant reinforcement to ensure SLAs are met
 </li>
 <li>
 Ownership of important support KPIs and most importantly customer satisfaction. Responsible for key performance metrics ensuring customer satisfaction (CSAT, Average Chat handling time, tagging, queue Management, queue waiting time)
 </li>
 <li>
 Be able to identify complex cloudways infrastructure issues/bugs and provide immediate response/remediation/ and escalation for incidents by team members during the shift
 </li>
 <li>
 Conduct regular team meetings as well as one-on-one sessions with team members under the RCAs given on Bad rated chats as per your analysis and feedback given on Playvox by seniors / QA
 </li>
 <li>
 Ensure knowledge distribution between team members.
 </li>
 <li>
 Gather feedback on a monthly basis from trenches to identify processes which could be automated within the current operations that can save time for your team.
 </li>
 <li>
 Communicate effectively with managers to identify customer pain points highlighted by your team and propose areas for improvement.
 </li>
 <li>
 Share daily summary of your team by maintaining shift logs
 </li>
 <li>
 Maintain employee shift schedules and their leaves ensuring adequate resource coverage at all times
 </li>
 <li>
 24 x 7 availability to work with the team in addressing incidents/outages where leadership is required.
 </li>
 <li>
 Play a strong role in onboarding and training of new PO members. Ensure new joinings are trained well.
 </li>
 <li>
 Provide encouragement to team members, including helping the PO management setting and communicating team goals and assist in suggesting the right set of training for the newcomers.
 
 
 </li>
 </ul>
 
 What You'll Add To DigitalOcean
 
 
 
 <ul>
 <li>
 Graduate or equivalent. Bachelor&rsquo;s degree in Engineering, Computer Science, MIS, or related Technology degree preferred.
 </li>
 <li>
 Work experience in a similar environment. A good understanding of the IT industry and Hosting with previous managerial experience
 </li>
 <li>
 Customer-focused with strong customer service skills
 </li>
 <li>
 Strong Verbal and written communication skills
 </li>
 <li>
 Ability to communicate effectively (listening, presenting and
 </li>
 <li>
 questioning).
 </li>
 <li>
 Must have excellent skills in problem analysis and troubleshooting complex technical issues as well as trending recurring issues
 </li>
 <li>
 Adept at assessing situations and making decisions
 </li>
 <li>
 Process and Procedure driven
 </li>
 <li>
 A positive attitude is a must. Available for a flexible 24/7 schedule
 </li>
 <li>
 Capable team leader; can provide constructive feedback and support
 </li>
 <li>
 Decent Linux (Apache, Nginx, MySQL) and Development (PHP, Wordpress, Magento, PHP Open Source Application) skills are plus
 </li>
 <li>
 Experience with various Support Communication Systems is plus, such as; Intercom, Zendesk, LiveChatInc as well as large scale Phone and Chat support systems.
 </li>
 <li>
 This is a Onsite role
 
 
 </li>
 </ul>
 
 Why You&rsquo;ll Like Working for DigitalOcean
 
 
 
 <ul>
 <li>
 We innovate with purpose. You&rsquo;ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
 </li>
 <li>
 We prioritize career development. At DO, you&rsquo;ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
 </li>
 <li>
 We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
 </li>
 <li>
 We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
 </li>
 <li>
 DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
 
 
 </li>
 </ul>
</div>

Team Lead Platform Operations

Snoonu

<div>
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Ability to manage a large number of incoming calls and chats.
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction.
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication.
 </li>
 <li>
 Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
 </li>
 <li>
 Provide accurate, valid, and complete information by using the right methods/tools.
 </li>
 <li>
 Meet personal/customer service team targets and call/chat handling quotas.
 </li>
 <li>
 Follow communication procedures, guidelines, and policies.
 </li>
 <li>
 Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
 <li>
 Should have good leadership skills, ability to guide junior team members
 </li>
 <li>
 Minimum academic qualifications: Intermediate/OA Levels.
 </li>
 <li>
 Proven experience of at least 1 year in the customer service department (Call Centre).
 </li>
 <li>
 Familiarity with industry practices and professional standards.
 </li>
 <li>
 Excellent in English or Arabic language (written, oral, and presentation)
 </li>
 <li>
 Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint]
 </li>
 <li>
 Able to work in rotational shifts
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 💼 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Shahenshah Accountants & Consultants

Job Title: Client Support OfficerLocation: KarachiPosition Type: Full-TimeSalary Range: PKR 60,000 &ndash; 70,000 (commensurate with experience)RequirementsAge: 30 &ndash; 35 yearsEducation: O/A Level background with a minimum of a Bachelor&rsquo;s degree (required)Experience: 3&ndash;4 years of proven experience in Public Relations, Client Relations, or Communication rolesIndustry Background: Preference for candidates with prior work experience in the UAE, BPO sector, or UK/USA-based firmsAdditional: Call center experience will be considered a strong advantageKey ResponsibilitiesHandle all client inquiries related to business setup and government services in the UAE.Guide clients through the process of:Company formationTax registrationVisa processingBank account opening proceduresLegal documentation and compliance requirementsPrepare, review, and submit required documentation to government portalsEnsure all communication with clients is prompt, professional, and accurate.Stay updated with UAE business regulations, Freezone policies, and immigration rules.Maintain a high level of confidentiality, accuracy, and client satisfaction throughout the entire process.Coordinate with internal departments to ensure seamless client onboarding and service delivery.Skills RequiredStrong communication skills (both verbal and written)Excellent interpersonal and client-handling abilitiesProfessional demeanor with strong organizational and multitasking skillsAbility to perform effectively in a fast-paced, target-driven environmentJob Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Client Support Officer

Synergy Solutions

Job description:Objective:Drive sales and business development of generator solutions across corporate, commercial, and industrial segments, while supporting the Sales Manager in meeting revenue goals and expanding market presence.Job Duties/Tasks/Responsibilities<ul><li>Identify and pursue new business opportunities through networking, referrals, corporate visits, and industry events.</li><li>Achieve and exceed assigned sales targets for generator solutions in C&amp;I markets.</li><li>Assist the Sales Manager in developing and executing sales strategies tailored to industrial and commercial clients.</li><li>Support in mentoring and guiding the sales team to improve product knowledge and selling capabilities.</li><li>Build and maintain long-term relationships with clients, contractors, consultants, and stakeholders.</li><li>Prepare proposals, quotations, and sales presentations aligned with customer requirements and project specifications.</li><li>Monitor competitor activity, market trends, and customer insights to support strategic planning.</li><li>Collaborate with the after-sales/service division to ensure seamless customer support and satisfaction.</li><li>Stay updated with generator technologies, load requirements, and compliance standards to effectively communicate technical benefits to clients.</li></ul>Knowledge, Skills &amp; Abilities<ul><li>Strong Sales Acumen and Negotiation Skills</li><li>Market Knowledge of Generator/Power Solutions (C&amp;I Focus)</li><li>Proposal Development and Client Presentation Skills</li><li>Problem-Solving &amp; Analytical Skills</li><li>Customer Relationship Management</li><li>Adaptability and Team Collaboration</li></ul>Education<ul><li>Minimum 16 years of Education (Engineering / Business background preferred)</li></ul>Experience<ul><li>At least 2&ndash;3 years of experience in sales+ business development of generator solutions or related power products (C&amp;I focus).</li></ul>Job Type: Full-timeWork Location: Karachi-Korangi Industrial ParkJob Type: Full-timePay: Rs100,000.00 - Rs250,000.00 per monthWork Location: In person

Assistant Sales Manager (Diesel Generator Division)

Explore 1627+ Customer support manager in Karachi this November. Find roles across top companies and apply now to boost your career.

1627 customer support manager jobs IN Karachi

E-commerce Customer Experience & Fulfillment Manager

Customer Support Executive

Customer Support Executive

Team Lead Platform Operations

Customer Support Executive

Client Support Officer

Assistant Sales Manager (Diesel Generator Division)