customer support executive Jobs in Karachi

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customer support manager

Cronysoft

About the RoleCronySoft is hiring a Technical Support Manager to lead and manage our night shift technical support operations for USA-based customers using our Backoffice and POS.Key Responsibilities <ul><li>Lead and manage the night shift technical support team and ensure smooth operations throughout the shift.</li><li>Maintain shift discipline, attendance, and daily task execution.</li><li>Manage work allocation and prioritization, ensuring urgent issues are handled first.</li><li>Monitor and improve shift efficiency, response quality, and closure performance.</li></ul>Scheduling and Rosters<ul><li>Create and maintain rosters for multiple shift timings (3 different shift schedules).</li><li>Ensure adequate coverage and fair rotation across team members based on workload and business requirements.</li></ul>Customer Support Quality and Escalations<ul><li>Act as escalation point for complex customer issues, complaints, and feedback.</li><li>Ensure timely and professional resolution of escalations while maintaining customer confidence.</li><li>Maintain strong client relationships and resolve operational concerns professionally.</li><li>Ensure excellent customer experience by closely monitoring communication, especially in complex or stressful customer situations.</li></ul>Process Improvement and Compliance<ul><li>Develop and implement support processes to enhance customer experience and reduce repeat issues.</li><li>Ensure compliance with internal policies, operational standards, and documentation practices.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree (mandatory).</li><li>Proven experience leading or supervising a support team.</li><li>Strong technical troubleshooting mindset and ability to handle escalations.</li><li>Excellent English communication skills (spoken and written).</li></ul>Preferred (Strong Plus)<ul><li>Experience supporting POS, Backoffice, ERP, inventory, retail, or SaaS systems</li><li>Experience with ticketing tools and support platforms (Zendesk, Freshdesk, Zoho, Jira, etc.)</li><li>Experience supporting international clients, especially USA-based customers</li></ul>How to ApplyApply with your updated CV at Recruiter@cronysoft.com.Job Type: Full-timeWork Location: In person

Technical Support Manager (TSM)

AppedologyPK Recruitment

We are seeking an experienced and results-driven Sales Assistant Manager to lead and manage a high-performing sales team. The ideal candidate will have a strong background in sales operations, customer support, and team leadership, with the ability to drive revenue growth, optimize performance, and ensure excellent customer experience. Experience in healthcare or medical billing sales is a strong advantage.Key Responsibilities<ul><li>Lead, manage, and mentor the sales and customer support team to achieve individual and team targets.</li><li>Oversee day-to-day sales operations, including target allocation, pipeline management, and performance tracking.</li><li>Monitor team performance through regular QA evaluations, call monitoring, and reporting.</li><li>Provide ongoing coaching, feedback, and performance improvement plans to enhance productivity and quality.</li><li>Analyze sales data and prepare regular performance reports using HubSpot CRM and MS Excel.</li><li>Collaborate with cross-functional teams to improve processes, customer satisfaction, and conversion rates.</li><li>Identify gaps, resolve operational issues, and implement strategies to improve sales efficiency and outcomes.</li><li>Ensure adherence to company policies, compliance standards, and best practices.</li></ul>Key Requirements<ul><li>Minimum 3+ years of experience in sales and customer support with proven team management experience.</li><li>Strong hands-on expertise in sales operations, target allocation, and performance monitoring.</li><li>Demonstrated experience in QA monitoring, coaching, and driving performance improvement.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Proficiency in HubSpot CRM and MS Excel reporting.</li><li>Healthcare or medical billing sales experience preferred.</li></ul>Skills &amp; Competencies<ul><li>Strong analytical and reporting skills</li><li>Ability to motivate and lead teams in a target-driven environment</li><li>Strategic thinking with a hands-on execution approach</li><li>Customer-centric mindset with attention to quality and compliance</li></ul>Education<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Healthcare Management, or a related field (preferred).</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Assistant Sales Manager

Climax Software Solutions

Job DescriptionHead of Customer SupportReports ToCEO / COOJob SummaryAn experienced Senior Manager Customer Support to lead, govern, and scale ERP support and delivery across the organization. This role serves as the single-point owner of ERP business domain knowledge, customer success, and delivery execution, acting as a bridge between customers, support teams, business analysis, QA, development, and leadership.The ideal candidate brings a strong mix of ERP functional expertise, technical understanding, project management, Agile delivery leadership, and people management, with proven experience operating at a head-level in an ERP product-based environment, preferably within the shipping and logisticsNOTE: CANDIDATES WITH EXPERIEINCE IN SHIPPING &amp; LOGISTICS WILL BE PREFFERED. EXPERIENCE IN A LEADERSHIP ROLE IN PRODUCT BASED CUSTOMER SUPPORT DEPARTMENT IS A MUST.Key Responsibilities1. Executive Customer Ownership &amp; Stakeholder Management<ul><li>Act as the primary escalation and relationship owner for key ERP customers.</li><li>Represent the organization in high-level customer discussions, escalations, and delivery reviews.</li><li>Own customer satisfaction, ERP adoption success, and long-term account health from a functional and delivery perspective.</li></ul>2. ERP Support Operations &amp; Department Leadership<ul><li>Provide end-to-end process quality assurance of ERP functional and technical support teams.</li><li>Define and enforce support standards, SLAs, escalation frameworks, and service quality benchmarks.</li><li>Ensure seamless coordination between Support, BA, QA, and Development teams.</li><li>Build a culture of accountability, ownership, and customer-first execution.</li><li>Identify performance, skill, and coordination gaps at individual, team, and department levels, and lead corrective action plans.</li></ul>3. ERP Business Analysis &amp; Domain Governance<ul><li>Act as the organizational authority on ERP business domain knowledge, particularly aligned with shipping, logistics, and operational workflows.</li><li>Lead complex requirement discovery sessions and stakeholder workshops.</li><li>Translate business needs into approved functional designs, user stories, and process flows.</li><li>Review and sign off on BRDs, FRDs, change requests, and functional scope.</li><li>Govern UAT strategy, execution, and business sign-off.</li></ul>4. ERP Implementation &amp; Functional Delivery Oversight<ul><li>Provide leadership oversight for ERP implementations, upgrades, and major rollouts.</li><li>Ensure implementations align with defined scope, timelines, and business objectives.</li><li>Own functional quality during configuration, UAT, go-live, and hyper-care phases.</li><li>Ensure hands-on functional understanding of critical ERP modules relevant to operations, finance, inventory, logistics, and system integrations.</li></ul>5. Technical &amp; Analytical Leadership<ul><li>Possess strong technical understanding of ERP systems, architecture, integrations, and data flows.</li><li>Establish and maintain dashboards and analytics for support performance, delivery health, and customer KPIs.</li><li>Use data-driven insights to drive continuous improvement and executive decision-making.</li></ul>6. Talent Development, Training &amp; Capability Building<ul><li>Own ERP functional capability building across support and BA teams.</li><li>Design structured onboarding, training, and upskilling programs.</li><li>Mentor senior team members and develop future leaders within ERP operations.</li></ul>7. Cross-Functional &amp; Pre-Sales Leadership<ul><li>Act as the central coordination authority between Support, BA, QA, Development, Sales, and Management.</li><li>Provide senior-level functional and delivery input during pre-sales discussions, demos, and solutioning.</li><li>Support strategic planning related to ERP product usage, customer expansion, and service maturity.</li></ul>8. KPIs, Reporting &amp; Continuous Improvement<ul><li>Define and own KPIs including SLA compliance, customer satisfaction, sprint velocity, UAT success, issue recurrence, and delivery predictability.</li><li>Present regular operational and delivery reports to executive leadership.</li><li>Drive continuous improvement initiatives across ERP support and delivery operations.</li></ul>Required Skills &amp; Experience<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, Business Administration, or related field.</li><li>7&ndash;10+ years of ERP experience across support, functional consulting, business analysis, and delivery roles.</li><li>Proven experience working with ERP systems in shipping, logistics, or supply chain environments is highly preferred.</li><li>Proven experience managing ERP projects and Agile delivery frameworks from scratch.</li><li>Excellent leadership, communication, analytical, and decision-making skills.</li></ul>Job Type: Full-timeWork Location: In person

SENIOR MANAGER CUSTOMER SUPPORT

HSK Digitronix Technologies

Job DescriptionPosition: Customer Support Executive Location: Gulshan-e-Iqbal, Karachi Employment Type: Full-Time Salary: 30,000 &ndash; 50,000 per month + commission in dollars+ daily bonusesAbout the RoleWe are hiring for the position of Customer Support Executive. The role involves interacting with clients, and improving overall customer satisfaction. Candidates must be confident, motivated, and ready to work in a fast-paced environment.Shift Options<ul><li>Females Shift: 6:00 PM &ndash; 1:00 AM</li><li>Males Shift: 6:00 PM &ndash; 3:00 AM.</li><li>Monday-Friday ( Saturday , Sunday closed )</li></ul>Key Responsibilities<ul><li>Communicate with customers through calls/messages</li><li>Handle inquiries and provide accurate information</li><li>Maintain follow-ups and customer satisfaction</li><li>Update records and system data</li><li>Achieve daily and weekly performance targets</li></ul>Compensation<ul><li>Base Salary: 30,000 &ndash; 50,000 monthly</li><li>Commission: Performance-based incentives.</li><li>Daily Bonuses: Based on performance.</li></ul>Qualifications<ul><li>Minimum education: Matric/Intermediate</li><li>Strong English communication skills are required for all candidates</li><li>Good interpersonal and customer-handling skills</li><li>Target-driven and motivated</li><li>Customer service/call center experience is a plus, but not mandatory</li></ul>Benefits<ul><li>UnPaid training</li><li>Daily bonuses &amp; monthly incentives.</li><li>Career growth and promotion opportunities</li><li>Friendly and supportive work environment</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Executive

DK Digital Solutions

Department: Customer Support Location: Gulshan-e-iqbal Salary Range: Rs. 60,000 &ndash; Rs. 70,000 per month Job Type: Full-Time Job Timing: 6:00 PM &ndash; 3:00 AM (Night Shift)Job Summary:We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving complaints, and ensuring a smooth customer experience through professional communication and timely support.Key Responsibilities:<ul><li>Respond to customer inquiries via call, email, and chat in a timely and professional manner.</li><li>Resolve product or service problems by clarifying the customer&rsquo;s complaint.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Follow up with customers to ensure their issues are resolved.</li><li>Coordinate with internal departments to provide accurate information.</li><li>Handle complaints, provide appropriate solutions, and ensure customer satisfaction.</li><li>Maintain knowledge of company products, services, and policies.</li><li>Meet daily and monthly performance targets.</li><li>Escalate complex issues to the relevant department when required.</li><li>Provide feedback to management regarding recurring customer concerns.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration or related field (preferred).</li><li>1&ndash;3 years of experience in customer support or call center role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and interpersonal skills.</li><li>Ability to work in rotational shifts (if required).</li><li>Basic knowledge of CRM software and MS Office.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Scaleup Connect

Job Title: Customer Support Executive Job Type: Full-Time Work Mode: Onsite Location: Nazimabad Gender Preference: MaleWork Schedule<ul><li>5 Working Days</li><li>Shift Options:</li><li>06:00 PM &ndash; 03:00 AM OR</li><li>09:00 PM &ndash; 06:00 AM</li></ul>Job OverviewWe are looking for a Customer Support Executive for one of our valued clients to handle back-office operations and provide professional call support for our USA-based business operations.The ideal candidate should have excellent English communication skills (spoken and written), strong customer handling abilities, and experience working in a structured, process-driven environment. The role requires confidence in managing customer calls, maintaining accurate records, and delivering a high level of customer satisfaction. Experience with CRM systems is a plus.Key Responsibilities<ul><li>Handle inbound and outbound customer calls for US-based clients in a professional and courteous manner.</li><li>Provide accurate information related to products, services, orders, billing, and support requests.</li><li>Resolve customer issues efficiently while ensuring a positive customer experience.</li><li>Escalate complex or sensitive issues to the relevant department with proper documentation and follow-up.</li><li>Maintain detailed call logs and ensure timely follow-ups as per service guidelines.</li><li>Process customer requests, updates, documentation, and service changes accurately in internal systems.</li><li>Maintain and regularly update customer records to ensure data accuracy and completeness.</li><li>Monitor service tickets and ensure resolution within agreed turnaround times.</li><li>Prepare daily and weekly reports related to call volume, resolutions, and performance metrics when required.</li><li>Use CRM software to track customer interactions, communication history, and case status.</li><li>Ensure compliance with company policies, quality standards, and data confidentiality requirements.</li><li>Identify recurring customer issues and suggest process or service improvements proactively.</li></ul>Education Requirements<ul><li>Undergraduate or Graduate (any discipline)</li><li>1 to 2 years of experience in customer support, call center, or a similar role</li><li>Prior experience with CRM systems will be an advantage</li></ul>Skills Required<ul><li>Excellent English communication skills (spoken &amp; written)</li><li>Strong customer handling and problem-solving skills</li><li>Ability to work night shifts for US clients</li><li>Attention to detail and good documentation skills</li><li>Team-oriented with a customer-first mindset</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>How many years of experience do you have </li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Pinnacle Business Solutions

Role OverviewThe CRM Executive will be responsible for delivering exceptional customer service acrossmultiple communication channels, including calls, emails, live chat, and social medialistening. The ideal candidate will have strong communication skills, a customer-first mindset,and previous experience in an international contact centre environment.Key Responsibilities Handle inbound and outbound customer calls in a professional and courteous manner. Respond promptly to customer emails with clear, accurate, and solution-orientedcommunication. Manage live chat interactions, ensuring quick turnaround time and high customersatisfaction. Conduct social media response management, responding customer comments,messages, mentions, and escalating as needed. Log, track, and update all customer interactions using the company&rsquo;s CRM system. Resolve customer queries, complaints, and requests within defined SLAs.Requirements Graduate degree in any discipline. Excellent English communication skills (spoken and written). Minimum 1-year international contact centre experience is mandatory. Knowledge of MS OƯice (Word, Excel, Outlook). Proficiency in CRM systems and customer interaction platforms. Minimum typing speed of 40 words per minute. Ability to multitask and work in a fast-paced environment.Preferred Skills Experience with omnichannel customer communication. Familiarity with social media platforms and monitoring tools. Ability to work flexible shifts or weekends if required. Ability to speak and write any additional International LanguageJob Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Typing speed 50 words per minute</li></ul>Work Location: In person

Explore 800+ Customer support manager in Karachi this March. Find roles across top companies and apply now to boost your career.

800 customer support manager jobs In Karachi

Technical Support Manager (TSM)

Assistant Sales Manager

SENIOR MANAGER CUSTOMER SUPPORT

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive