customer service representative Jobs in Karachi

customer service representative

assistant manager corporate sales Jobs in Karachi

assistant manager corporate sales

customer sales representative Jobs in Karachi

customer sales representative

customer support representative Jobs in Karachi

customer support representative

assistant manager, account management Jobs in Karachi

assistant manager, account management

customer support manager

Scaleup Connect

E-commerce Support ManagerLocation: Karachi Employment Type: Full-Time Work Mode: Onsite Working Days: Monday &ndash; Friday Working Hours: 6:00 PM &ndash; 3:00 AMRole OverviewWe are looking for an experienced E-commerce Support Manager to oversee marketplace operations, optimize processes, and manage the end-to-end performance of online sales channels. The ideal candidate will have strong experience with Amazon, eBay, Shopify, and other e-commerce platforms, along with expertise in inventory management, data analysis, logistics, and marketplace optimization.This role requires someone who can analyze marketplace performance, streamline operations, and lead a team to ensure smooth order processing, efficient inventory management, and consistent sales growth.Key Responsibilities<ul><li>Manage and optimize operations across Amazon, eBay, Shopify, and other e-commerce platforms.</li><li>Analyze marketplace data, sales trends, and customer feedback to identify growth opportunities.</li><li>Oversee inventory management, order processing, and reconciliation to maintain accurate stock levels.</li><li>Coordinate with logistics teams to ensure timely order fulfillment and delivery.</li><li>Monitor marketplace performance metrics and seller ratings to maintain high operational standards.</li><li>Develop and implement process improvements to enhance efficiency and reduce operational costs.</li><li>Manage product sourcing initiatives including private-label product launches and supplier negotiations.</li><li>Stay updated with marketplace algorithms, FBA guidelines, and industry trends to maintain competitiveness.</li><li>Oversee advertising campaigns using tools such as Google Ads, Amazon Sponsored Products, and Facebook Ads Manager.</li><li>Lead, mentor, and develop the support team to ensure high performance and operational excellence.</li></ul>Required Skills &amp; Expertise<ul><li>Strong experience with Amazon, eBay, Shopify, and other e-commerce CMS platforms.</li><li>Proficiency in data analysis tools such as Excel, SQL, or BI tools for performance tracking and decision-making.</li><li>Strong understanding of logistics processes, demand forecasting, and inventory reconciliation.</li><li>Experience with inventory management systems and order management systems.</li><li>Knowledge of e-commerce industry regulations, safety standards, and quality control practices.</li><li>Ability to optimize workflows, reduce costs, and improve operational efficiency.</li><li>Experience managing teams, including training, mentoring, and performance management.</li></ul>Preferred Experience<ul><li>Experience in private-label product sourcing and product launches.</li><li>Proven track record of increasing sales and improving marketplace performance.</li><li>Familiarity with digital advertising platforms and marketplace marketing tools.</li></ul>Job Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Are you comfortable in working hours?</li></ul>Work Location: In person

E-commerce Support Manager

NielsenIQ

<div>Company Description 
NIQ Brandbank is one of the world's most trusted providers of digital product content, delivering an end-to-end solution for brands, retailers and wholesalers across the globe. With over two decades of experience in the FMCG industry, NIQ Brandbank operates in over 16 countries, distributing over 50 million digital product assets from 7000+ global brands to 260+ retail and wholesale partners. As a world leader, we are ever-evolving to create, manage, distribute, optimize and measure product content across the FMCG industry, powering an enriched omnichannel shopping experience. For more information, visit www.brandbank.com. 
Job Description 
The Customer Service Executive will act as first-line Customer Support for a large pool of NIQ Brandbank supplier clients, working as part of a team with overall responsibility for service delivery across these clients. Flexible remote working model.
RESPONSIBILITIES
Responding to queries, both internal and external, within agreed business SLAs. These will be across telephone, email or online communication channels. 
Developing a comprehensive understanding of the core Nielsen Brandbank service, as well as any additional &ldquo;value &ndash; add&rdquo; services, to ensure you are able to service them effectively, track customer usage against allowance, and answer any queries that your customer base might raise. 
Scheduling product deliveries around our workflow capacity, dealing with operational queries and generally supporting our operations team to ensure we deliver a good level of service in all instances. 
Working with the Account Manager team to ensure our portfolio of accounts is receiving a first-class level of service from NIQ Brandbank. This can include working with other business functions, and the wider Commercial team, to implement general process improvements where appropriate 
Regular reporting according to customer &amp; business needs. 
Qualifications 
You have a strong interest in building a career in a data-driven environment. You are a quick learner with a positive attitude and mindset, and a focus on self-development. You are able to communicate openly with team members and stakeholders 
Additional Information 
REQUIREMENTS
Availability to work from 1.00pm -9.00pm local time 
Experience in a Customer Service role, ideally in a Business to Business environment 
Good communication skills in English (writing and speaking). 
Ability to investigate issues, think critically, and find solutions. 
Strong computer literacy and willingness to learn and adapt to new tools and processes<div></div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div>

Customer Support Executive

Buraqstore(Women's Clothing Brand)

We are urgently hiring for a proactive and customer-focused Customer Support Executive to join our team(Remote Job). The ideal candidate will be responsible for handling customer calls, confirming orders, tracking shipments, coordinating with courier partners, and performing accurate data entry. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Key Responsibilities<ul><li>Attend inbound and outbound customer calls in a professional and courteous manner</li><li>Confirm customer orders and ensure all details are accurate</li><li>Check shipment tracking status and provide timely updates to customers</li><li>Coordinate with courier partners to ensure on-time delivery</li><li>Resolve customer inquiries and complaints efficiently</li><li>Maintain accurate records of customer interactions and transactions</li><li>Perform data entry tasks with high accuracy and attention to detail</li><li>Follow up with customers to ensure satisfaction and issue resolution</li></ul>Required Skills &amp; Qualifications<ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree preferred)</li><li>Strong verbal and written communication skills</li><li>Good problem-solving and coordination abilities</li><li>Basic computer proficiency (MS Office, email, CRM systems)</li><li>Ability to multitask and manage time effectively</li><li>Attention to detail and accuracy in data entry</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs31,000.00 per monthApplication Question(s):<ul><li>Are you currently doing any job?</li></ul>If yes then can you join immediately or there would be any notice period?<ul><li>Are you currently studying?</li></ul>If yes then what are your class timings?Work Location: Remote

Xynomics

HPH International is Hiring: Customer Support ExecutiveAre you passionate about helping others and delivering exceptional customer service?Join our dynamic team as a Customer Support Executive and grow your career with us!Location: KarachiJob Type: Full-timeExperience: 2 to 3 yearsKey Responsibilities:Handle customer inquiries via phone, email, and chatProvide accurate information and resolve customer issues efficientlyMaintain records of customer interactionsCollaborate with internal teams for timely issue resolutionRequirements:Excellent communication skills (verbal &amp; written)Strong problem-solving abilitiesProficiency in MS Office and computer skillsPositive attitude and team spiritWhat We Offer:Friendly and professional work environmentCareer growth opportunitiesCompetitive salary and performance-based IncrementApply now at: Careers@hospicaresystems.comJob Type: Full-timeWork Location: In person

Female Customer Support Executive

rexD Private Limited

Job Description:<ul><li>Answering customer inquiries via phone, email, and live chat in a professional and timely manner.</li><li>Addressing customer complaints and issues efficiently and effectively.</li><li>Providing product and service information to the customers.</li><li>Identifying and escalating priority issues to the appropriate department or individual.</li><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Keeping up-to-date with product and service information and making recommendations to customers as appropriate.</li><li>Providing feedback to the management team on customer concerns and trends.</li><li>Meeting and exceeding performance targets, such as customer satisfaction, quality, and productivity metrics.</li></ul>Qualification:<ul><li>Bachelor's degree</li></ul>Job Specifications:<ul><li>Experience in customer support or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to remain calm and professional under pressure.</li><li>Strong problem-solving and critical-thinking skills.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Ability to work independently and as part of a team.</li></ul>Location:KarachiJob Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Agay Barho!

<div>
 Our client Aisha Steel Mill Limited Karachi, Pakistan is looking for a Sales Assistant Manager - B2B Strategy &amp; Customer Relations in Karachi
 
 
 The Assistant Manager Sales plays a key role in driving the sales strategy forward by maintaining continuous communication with customers and understanding market trends. While this position does not include managing a team, it requires leadership qualities to guide and support sales executives effectively, ensuring they meet their goals. The assistant manager works cross-functionally to improve supply chain partnerships and aligns their activities with company objectives. This position requires a proactive approach to market development, customer service excellence, and competitor analysis to enhance the companys market position. The role is integral in supporting sustainable growth in a competitive industrial sales environment.
 
 
 
 Responsibilities
 
 
 
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 Develop and implement effective sales strategies to achieve targeted sales growth and expand the customer base within assigned regions.
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 Identify and develop strategic key accounts to maximize revenue opportunities and strengthen long-term customer relationships.
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 Lead customer acquisition initiatives and maintain relationships with existing customers, ensuring their continued satisfaction and loyalty.
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 Conduct daily market visits to gather intelligence on customer needs, competitor activities, and emerging market trends.
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 Prepare and submit daily reports on market visits and sales activities to the Head of Department to support informed decision-making.
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 Identify and develop new markets for CRC and GP products to expand the company's reach and increase market share.
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 Provide guidance and support to sales executives, offering training, mentoring, and assistance to improve their effectiveness.
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 Coordinate with cross-functional teams, including supply chain and logistics, to ensure smooth order execution and timely product dispatch.
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 Analyze competitor strategies and market dynamics regularly to adjust sales approaches and maintain a competitive edge.
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 Work collaboratively to improve supply chain partnerships, ensuring product availability and enhancing customer satisfaction.
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 Maintain accurate records of sales activities, customer interactions, and pipeline developments to support sales forecasting and planning.
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 Participate in business reviews and provide insights to management on sales performance and opportunities for growth.
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 Ensure compliance with company policies and industry regulations while conducting all sales activities.
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 Continuously update knowledge of products, market conditions, and industry best practices to provide informed advice and support to customers.
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 </ul>
</div>

Sales Assistant Manager - B2B Strategy & Customer Relations - TJ / 1840544

<div>
 Our client Easypaisa Digital Bank is looking for a Branch Operations Coordinator in Karachi
 
 
 As a Team Leader at Easypaisa Digital Bank, you play a crucial role in supporting the Branch Manager by implementing business procedures and overseeing the operational and administrative functions of the branch. Your Responsibilities
 
 
 include coordinating activities related to distribution operations, customer service, human resources, administration, and sales to ensure smooth and efficient branch performance. You also focus on encouraging team members to increase non-cash recoveries, monitoring their performance, and reporting irregularities to maintain the branchs operational integrity. In this position, you actively conduct market visits to explore sales opportunities and collaborate with the Branch Manager to develop corrective measures for challenges and growth prospects.
 
 
 You maintain high ethical standards and ensure compliance with all laws and regulations applicable to the branchs functions. Risk awareness and compliance are essential aspects of your role, requiring you to consistently update processes and systems to mitigate risks effectively. While you do not manage a team directly, your contributions are instrumental in supporting team efforts and maintaining a motivated, goal-oriented work environment. Your role also involves maintaining process integrity during loan disbursements, assessing customer creditworthiness, and actively contributing to the achievement of business targets at the branch level.
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Coordinate with the Branch Manager to oversee operational functions including distribution, customer service, human resources, administration, and sales activities to ensure efficient branch operations.
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 Encourage and support Branch Officers (BOs) in increasing non-cash recoveries while monitoring their performance and reporting any irregularities or concerns regarding disbursements and recoveries.
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 Conduct thorough market visits to identify potential and current sales opportunities, providing timely insights to facilitate business growth.
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 Collaborate with the Branch Manager to analyze operational challenges and develop corrective actions to enhance branch performance and address emerging issues.
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 Provide regular and detailed updates to the Branch Manager on discrepancies, operational issues, and other matters requiring attention within the branch.
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 Identify new markets and business development opportunities in conjunction with the Branch Manager to expand the branchs client base and improve profitability.
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 Ensure Branch Officers handle Days Past Due (DPD) clients effectively by monitoring customer follow-ups and providing necessary reminders to maintain loan repayment schedules.
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 Uphold and promote high ethical standards, ensuring that all branch activities comply with applicable laws, banking regulations, and internal policies.
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 Support the Branch Manager in building and maintaining a motivated workforce by fostering a positive work environment that promotes employee engagement and retention.
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 Assist in the timely disbursement of loans while ensuring adherence to proper documentation practices and process integrity throughout the approval and release stages.
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 Assess customer creditworthiness by evaluating income, demographics, and financial credibility to help reduce risk and maintain the branchs financial stability.
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 Assist the Branch Manager with any additional tasks and projects assigned to support branch operations and business objectives.
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 Promote a strong culture of risk awareness by actively managing compliance with internal controls, regulatory requirements, and risk mitigation policies within daily operations.
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 Regularly review and update internal policies, procedures, and systems to ensure effective compliance management and reduce exposure to operational risks.
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 Demonstrate core organizational values in daily interactions by respecting colleagues, honoring commitments, seeking new opportunities for improvement, and fostering collaboration.
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 </ul>
</div>

Branch Operations Coordinator - TJ / 1841270

Explore 1456+ Customer support manager in Karachi this April. Find roles across top companies and apply now to boost your career.

1456 customer support manager jobs In Karachi

E-commerce Support Manager

Customer Support Executive

Customer Support Executive

Female Customer Support Executive

Customer Support Executive

Sales Assistant Manager - B2B Strategy & Customer Relations - TJ / 1840544

Branch Operations Coordinator - TJ / 1841270