customer support executive Jobs in Karachi

customer support executive

assistant manager, account management Jobs in Karachi

assistant manager, account management

customer service representative Jobs in Karachi

customer service representative

key account manager

marketing manager

customer support manager

DWP Group

<div>
 <p>
  The
  <strong>
   Regional Manager South &ndash; Customer Support
  </strong>
  will oversee and ensure the efficient functioning of all service centers in the southern region, maintaining high standards of customer satisfaction, operational excellence, and financial discipline. This role will serve as a key link between service centers and top management, ensuring adherence to company policies, KPIs, and performance standards while driving continuous improvement and growth.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Monitor and evaluate service center performance against established KPIs and operational standards.
  </li>
  <li>
   Act as a liaison between service centers and top management to implement strategies and ensure policy compliance.
  </li>
  <li>
   Ensure efficient service operations and adherence to customer service quality benchmarks across all centers.
  </li>
  <li>
   Conduct regular operational audits and maintain detailed audit records.
  </li>
  <li>
   Identify and resolve operational bottlenecks and performance issues at the regional level.
  </li>
  <li>
   Provide leadership, training, and mentorship to Zonal Managers, Deputy Regional Managers, and Area Incharges.
  </li>
  <li>
   Conduct periodic performance reviews and foster a culture of accountability and improvement.
  </li>
  <li>
   Visit key dealers as needed to address concerns, gather feedback, and strengthen relationships.
  </li>
  <li>
   Organize monthly service and sales meetings to review market issues and product-related concerns.
  </li>
  <li>
   Control warranty-related costs and expenses while ensuring profitability and service efficiency.
  </li>
  <li>
   Coordinate with HR for staffing requirements, hiring, and resource allocation.
  </li>
  <li>
   Implement and monitor standard operating procedures to ensure consistent service delivery.
  </li>
  <li>
   Address escalated customer complaints promptly in coordination with regional teams.
  </li>
  <li>
   Consolidate and present regional performance reports and data analysis to senior management.
  </li>
  <li>
   Analyze trends to identify improvement areas and formulate actionable plans.
  </li>
  <li>
   Ensure compliance with financial targets and monitor service center budgets.
  </li>
  <li>
   Follow up rigorously to resolve accounts receivable and pending payment issues, ensuring zero backlog.
  </li>
  <li>
   Collaborate with senior management to identify opportunities for network expansion and regional growth.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   BSc Engineering (Electrical/ Mechanical). Master&rsquo;s degree preferable (Engineering/Management).
  </li>
  <li>
   10 years of experience in customer support or service operations, with at least 5 years in a managerial or regional leadership role.
  </li>
  <li>
   Proven experience in managing multi-location service operations.
  </li>
  <li>
   Strong leadership, communication, and problem-solving abilities.
  </li>
  <li>
   Proficiency in CRM tools, reporting systems, and data analysis.
  </li>
  <li>
   Excellent decision-making and organizational skills.
  </li>
  <li>
   Customer-focused approach with a commitment to operational excellence.
  </li>
 </ul>
 <p>
 </p>
</div>


Regional Manager South – Customer Support

Automobile Corporation of Pakistan

<p><b>Position:</b> Manager &ndash; After Sales &amp; Service<br/><b>Qualification:</b> Bachelor&rsquo;s Degree in Mechanical Engineering (or higher)<br/><b>Experience:</b> Minimum 5 years of professional experience, including at least 2 years in the heavy automotive industry.</p><p><b>Key Requirements:</b></p><ul><li>Strong background in after-sales operations, service management, and customer support.</li><li>Hands-on experience in maintenance, repair, and troubleshooting of heavy vehicles/equipment.</li><li>Ability to lead and develop a service team, ensuring high-quality customer satisfaction.</li><li>Experience in warranty handling, spare parts management, and technical reporting.</li><li>Strong communication and leadership skills.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Manager – After Sales & Service

Slash International

<p><i><b>Slash International</b></i> is on the hunt for Customer Support Executives, Are you a fresh face or experienced with good communication &amp; problem-solving skills?</p><p>Well, guess what, Slash International wants you! This is a permanent opportunity for individuals ready to grow within a fast-paced, multi-national environment.</p><p><i><b>Position Overview:</b></i></p><p>As a Customer Support Executive, your role will involve handling inbound calls, managing bookings, resolving customer queries, and delivering proactive customer service in a UK-based campaign.</p><p>This is a non-sales role with no targets and a fixed monthly salary that grows over time.</p><p><i><b>Choose Your Own Shift:</b></i><br/>Morning: 10 AM &ndash; 7 PM<br/>Afternoon: 12 PM &ndash; 9 PM<br/>Evening: 5 PM &ndash; 2 AM</p><p><i><b>What You&rsquo;ll Do:</b></i></p><p>Be the friendly voice that handles inbound calls<br/>Manage bookings<br/>Solve customer Queries<br/>Keep things cool, calm, and professional</p><p><i><b>What&rsquo;s in It for You:</b></i></p><p>Fixed monthly salary: <i>Rs. 35,000 &ndash; 40,000</i><br/>Overtime = Paid<br/>Annual salary boost of Rs. 12,000<br/>Rapid growth<br/>1-month paid training<br/>Work with a multinational team full of fun people<br/>Permanent position</p><p><i><b>What We&rsquo;re Looking For:</b></i></p><p>Fluent English speakers<br/>Friendly and confident communicators<br/>Call-handling champs<br/>Graduates preferred<br/>Bonus points if you&rsquo;ve worked in an international call centre before!</p><p><i><b>Location:</b></i> Naqvi Naqsh, Stadium Rd, Chandni Chowk (New Town), Karachi<br/><i><b>Link: </b></i>Map: https://maps.app.goo.gl/7mRu9DVzEsEmP2xX6</p><p><i><b>Contact:</b></i><br/>WhatsApp: +92 340 2424569</p><p>If you&rsquo;ve got the skills and the energy, so hit that <i><b>apply</b></i>button and come. Let's Slash the boring customer support with fun!</p><p>Job Types: Full-time, Fresher</p><p>Pay: Rs35,000.00 - Rs40,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Karachi Gulshan-E-Iqbal: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Application Question(s):</p><ul><li>Rate your Spoken English Skills between 1-5.</li><li>Which shift do you prefer? (Timings)</li></ul><p>Education:</p><ul><li>Intermediate (Required)</li></ul><p>Language:</p><ul><li>Fluent English (Required)</li></ul><p>Work Location: In person</p>

Customer Support Executive

Premio Travel and Tours

<p><b>Job Description:</b></p><p>We are looking for a friendly, detail-oriented <b>Customer Support Officer</b> to join our team. In this role, you will be the first point of contact for our customers, helping them with inquiries, resolving issues, and ensuring a positive experience.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond to customer inquiries via email, phone, or chat in a timely and professional manner</li><li>Resolve product or service issues and escalate when necessary</li><li>Maintain accurate records of customer interactions</li><li>Provide feedback to improve customer experience</li><li>Work closely with other departments to ensure customer satisfaction</li></ul><p><b>Requirements:</b></p><ul><li>Strong communication and problem-solving skills</li><li>Previous experience in a customer support or similar role is a plus</li><li>Basic computer skills and ability to learn new software quickly</li><li>Patience, empathy, and a customer-first attitude</li><li>Ability to work independently and as part of a team</li></ul><p>Job Type: Full-time</p><p>Pay: Rs25,000.00 - Rs45,000.00 per month</p><p>Work Location: In person</p>

Customer Support Officer

rexD Private Limited

<p>Job Description:</p><ul><li>Answering customer inquiries via phone, email, and live chat in a professional and timely manner.</li><li>Addressing customer complaints and issues efficiently and effectively.</li><li>Providing product and service information to the customers.</li><li>Identifying and escalating priority issues to the appropriate department or individual.</li><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Keeping up-to-date with product and service information and making recommendations to customers as appropriate.</li><li>Providing feedback to the management team on customer concerns and trends.</li><li>Meeting and exceeding performance targets, such as customer satisfaction, quality, and productivity metrics.</li></ul><p>Qualification:</p><ul><li>Bachelor's degree</li></ul><p>Job Specifications:</p><ul><li>Experience in customer support or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to remain calm and professional under pressure.</li><li>Strong problem-solving and critical-thinking skills.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Ability to work independently and as part of a team.</li></ul><p>Location:</p><p>Karachi, Pakistan</p><p>Contact Details:<br/>mmujtaba9607@rex-d.com</p><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs70,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Work Location: In person</p>

Snoonu

<div></div><div><div><b>What You&rsquo;ll Get Your Hands On:</b></div><ul><li>
Ability to manage a large number of incoming calls and chats.</li><li>
Identify and assess customers&rsquo; needs to achieve satisfaction.</li><li>
Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>
Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.</li><li>
Provide accurate, valid, and complete information by using the right methods/tools.</li><li>
Meet personal/customer service team targets and call/chat handling quotas.</li><li>
Follow communication procedures, guidelines, and policies.</li><li>
Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.</li></ul><div></div><div><b><br>
The Magic You Bring</b></div><ul><li>
Strong phone contact handling skills and active listening.</li><li>
Should have good leadership skills, ability to guide junior team members</li><li>
Minimum academic qualifications: Intermediate/OA Levels.</li><li>
Proven experience of at least 1 year in the customer service department (Call Centre).</li><li>
Familiarity with industry practices and professional standards.</li><li>
Excellent in English or Arabic language (written, oral, and presentation)</li><li>
Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint]</li><li>
Able to work in rotational shifts</li></ul><div></div><div><b><br>
Inside Snoonu&rsquo;s Universe:</b></div><div>
Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.</div><div></div><div><b><br>
The Dream We&rsquo;re Chasing:</b></div><div>
To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.</div><div></div><div><b><br>
The Quest We&rsquo;re On:</b></div><div>
To radically transform how people live by leveraging technology to connect them with endless possibilities.</div><div></div><div><b><br>
Our Everyday Superpowers:</b></div><div><b>
Be Customer Obsessed: </b>&ldquo;Focus on the customer and all else will follow.&rdquo;</div><div><b>
Act with Integrity: </b>&ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;</div><div><b>
Be Curious and Creative:</b> &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;</div><div><b>
Lead by Example and Take Ownership:</b> &ldquo;Be the change you want to see and take ownership.&rdquo;</div><div><b>
Work Smart and Deliver Results: </b>&ldquo;You can do more by doing less, better, and faster.&rdquo;</div><div><b>
It's All About People: </b>&ldquo;Be a team player; together we are stronger.&rdquo;</div><div><b>
Perks &amp; Worklife Magic at Snoonu:</b></div><div><b>
Remote &amp; Global Vibes &ndash;</b> Collaborate with a worldwide crew.</div><div><b>
Brain Boosters &ndash;</b> Learning budgets, access to courses, and tools for your growth.</div><div><b>
Builder&rsquo;s Playground &ndash;</b> Own your tasks, own your path! We&rsquo;re big on autonomy.</div><div><b>
Shared Success &ndash; </b>We offer equity because we build this together.</div><div><b>
Flexible Time Off &ndash;</b> We take recharging seriously. Generous leave and wellness policies.</div><div><b>
Agile Everything &ndash;</b> Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.</div><div></div><div><b><br>
Beyond the Code: Giving Back Matters</b></div><div>
We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.</div><div></div><div><b><br>
Diversity Isn&rsquo;t Just a Buzzword</b></div><div>
At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.</div><div></div><div><b><br>
Let&rsquo;s Build the Future Together</b></div><div>
Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.</div><div>
Stay in the loop&mdash;connect with us on LinkedIn!</div></div>

Optimum Advisory

<p><b>Job Objective:</b></p><p>Drive sales and business development of generator solutions across corporate, commercial, and industrial segments, while supporting the Sales Manager in meeting revenue goals and expanding market presence.</p><p><b>J</b></p><p><b>ob title:</b> Manager Sales (Generator Division) - Solar Sector</p><p><b>Qualification:</b> Bachelor or Master</p><p><b>Experience</b>: At least 5&ndash;6 years of experience in sales/business development of generator solutions or related power products (C&amp;I focus).</p><p><b>Age: 27-40</b></p><p><b>Location:</b> Korangi, Karachi</p><p><b>Key Responsibilities:</b></p><p>&middot; Identify and pursue new business opportunities through networking, referrals, corporate visits, and industry events.</p><p>&middot; Achieve and exceed assigned sales targets for generator solutions in C&amp;I markets.</p><p>&middot; Assist the Sales Manager in developing and executing sales strategies tailored to industrial and commercial clients.</p><p>&middot; Support in mentoring and guiding the sales team to improve product knowledge and selling capabilities.</p><p>&middot; Build and maintain long-term relationships with clients, contractors, consultants, and stakeholders.</p><p>&middot; Prepare proposals, quotations, and sales presentations aligned with customer requirements and project specifications.</p><p>&middot; Monitor competitor activity, market trends, and customer insights to support strategic planning.</p><p>&middot; Collaborate with the after-sales/service division to ensure seamless customer support and satisfaction.</p><p>&middot; Stay updated with generator technologies, load requirements, and compliance standards to effectively communicate technical benefits to clients.</p><p><b>Knowledge, Skills &amp; Abilities</b></p><p>&middot; Strong Sales Acumen and Negotiation Skills</p><p>&middot; Market Knowledge of Generator/Power Solutions (C&amp;I Focus)</p><p>&middot; Proposal Development and Client Presentation Skills</p><p>&middot; Problem-Solving &amp; Analytical Skills</p><p>&middot; Customer Relationship Management</p><p>&middot; Adaptability and Team Collaboration</p><p>Job Type: Full-time</p><p>Pay: Rs250,000.00 - Rs500,000.00 per month</p><p>Work Location: On the road</p>

Genset Sales Manager

Explore 1491+ Customer support manager in Karachi this October. Find roles across top companies and apply now to boost your career.

1491 customer support manager jobs IN Karachi

Regional Manager South – Customer Support

Manager – After Sales & Service

Customer Support Executive

Customer Support Officer

Customer Support Executive

Customer Support Executive

Genset Sales Manager