customer support executive Jobs in Karachi

customer support executive

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customer service representative Jobs in Karachi

customer service representative

customer support manager

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<div>
 
 Work Directly for US HQ | No Third-Party Campaigns | Night Shift
 
 
 
 
 
 We are hiring Customer Support Executive (CSE) for our In-House US Operations.
 
 
 
 
 
 Unlike typical BPOs that rely on unstable client campaigns, we are the Principal Business Owners. We have operated in the US for 16 years.
 
 
 
 
 
 We don't have clients who can fire us. We ARE the client.
 
 
 
 
 
 If you are tired of "campaigns closing down" and want a Stable Career with guaranteed monthly payouts, this is your home.
 
 
 
 
 
 THE FINANCIALS:
 
 
 
 
 <ul>
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 Performance Incentives: Earn up to PKR 20,000+ monthly based on quality (CSAT/QA).
 </li>
 <li>
 Attendance Allowance: PKR 3,000 (Paid on time).
 </li>
 <li>
 THE ROLE (100% Non-Sales):
 </li>
 </ul>
 
 
 
 
 Responsibility
 
 <ul>
 <li>
 Support: Handle Inbound/Outbound queries for our own US customers.
 </li>
 <li>
 Solve: Provide professional solutions aiming for First Contact Resolution (FCR).
 </li>
 <li>
 Tools: Use premium CRMs like Salesforce and HubSpot.
 </li>
 <li>
 Growth: We promote from within. Path to Team Lead ==&gt; Operations Manager.
 </li>
 </ul>
 
 
 
 
 REQUIREMENTS:
 
 
 
 
 <ul>
 <li>
 English: Fluent with a Neutral or American accent (Non-negotiable).
 </li>
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 Experience: 6+ Months in International BPO / CSR preferred.
 </li>
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 Shift: Night (6:00 PM &ndash; 2:00 AM).
 </li>
 <li>
 Location: Gulistan-e-Johar Block 14 &amp; Gulshan-E-Iqbal Block 13C
 </li>
 </ul>
 
 
 
</div>

Customer Support Executive

Highfy Private Limited

Customer Support ExecutiveCompany: Highfy.pk Location: Khaliq Uz Zaman Road, Block 8 Clifton, Opposite Bachaa Party, Karachi Job Type: Full-Time Education Required: Minimum Bachelor&rsquo;s Degree Salary: PKR 45,000 &ndash; 50,000 per monthAbout Highfy.pkHighfy.pk is a fast-growing eCommerce platform committed to delivering quality products and an excellent shopping experience. We believe in a customer-first mindset and are looking for individuals who genuinely care about customer satisfaction and building long-term relationships.Job Responsibilities<ul><li>Respond to customer inquiries via call, WhatsApp, email, and social media in a timely and professional manner</li><li>Resolve customer complaints efficiently while maintaining a positive tone</li><li>Process orders, returns, exchanges, and refunds</li><li>Coordinate with logistics and warehouse teams to ensure smooth order fulfillment</li><li>Maintain accurate records of customer interactions</li><li>Provide product information and assist customers in making informed purchasing decisions</li><li>Identify customer needs and suggest improvements to enhance the customer experience</li></ul>Requirements<ul><li>Minimum Bachelor&rsquo;s degree (required)</li><li>2 years experience in Customer Support</li><li>Ability to handle incoming calls and customer complaints professionally</li><li>Strong communication skills (Urdu &amp; English)</li><li>Excellent problem-solving abilities</li><li>Ability to handle difficult situations with patience and professionalism</li><li>Basic computer proficiency (MS Office, Excel, CRM tools preferred)</li><li>Previous customer support experience is a plus</li><li>Must have a customer-first mindset</li></ul>Working Hours<ul><li>Normal Timings: 10:00 AM &ndash; 7:00 PM (Monday to Saturday)</li><li>Ramzan Timings: 9:00 AM &ndash; 4:00 PM (Monday to Saturday)</li></ul>Benefits<ul><li>Paid leaves</li><li>Attendance allowance</li></ul>If you are passionate about helping customers and want to be part of a dynamic team, we&rsquo;d love to hear from you!Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Current Salary</li><li>Expected Salary</li><li>How soon can you join?</li></ul>Work Location: In person

Markitt

We are looking for a Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries across social media platforms, managing inbound and outbound calls, and ensuring excellent customer service.Key Responsibilities:<ul><li>Respond to customer queries on social media platforms in a timely and professional manner</li><li>Handle inbound and outbound calls with a customer-centric approach</li><li>Maintain accurate records of interactions and follow up with customers when needed</li><li>Collaborate with internal teams to resolve customer concerns effectively</li><li>Ensure high levels of customer satisfaction and support brand reputation</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or equivalent qualification</li><li>Prior experience in customer service or call center role preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to multitask and manage time effectively</li><li>Proficiency in using social media platforms and MS Office</li><li>Male candidate preferred</li></ul>Timings: 11:00 AM to 8:00 PMJob Type: Contract Contract length: 12 monthsPay: Rs50,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>current salary </li><li>expected salary </li></ul>Work Location: In person

PINNACLE ENTERPRISE

↗ Making ways for some new hires!Pinnacle is looking for outstanding profiles for the Customer Support ExecutivesResponsibilities:<ul><li>Communicate with customers via phone, email, and chat.</li><li>Provide knowledgeable answers to questions about the product, and pricing availability.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Excellent communication and collaboration skills to work effectively within a team.</li><li>Handle customer complaints and provide appropriate solutions and alternatives within the time limits.</li></ul>Qualifications:<ul><li>Fluent in English conversation.</li><li>Must have 2 years of relevant work experience.</li><li>Ability to multi-task, organize, and prioritize work.</li><li>Excellent phone etiquette and excellent verbal, written, and interpersonal skills.</li></ul>Benefits:Health &amp; Life Insurance, EOBI, Performance-based increments, Transportation Allowance, Attendance PerksShift: Evening/ Night (Required)Working Days: 5 daysLocation: DHA Phase 2 Ext, Karachi.Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>Are you fluent in English?</li><li>Please share your salary expectations.</li><li>How many years of experience do you have with International Customer Support?</li><li>Are you available for both evening and night shift?</li></ul>Work Location: In person

International Customer Support Executive

Caregenix Solutions

Caregenix Solutions &ndash; Karachi Full-Time | Night Shift (7:00 PM &ndash; 4:00 AM) Salary: PKR 90,000 &ndash; 130,000/month Benefits: Fuel/Transport AllowanceAbout Caregenix SolutionsCaregenix Solutions is a leading healthcare IT company providing remote patient monitoring and support services for US-based healthcare providers. We are committed to delivering high-quality, tech-enabled healthcare support solutions.Job OverviewWe are hiring experienced Customer Support Representatives (CSRs) to join our night shift team. This role involves providing support to US clients in the healthcare sector. If you have 2&ndash;3 years of experience supporting US customers, we want to hear from you!Key Responsibilities<ul><li>Respond to customer queries via phone, email, and chat</li><li>Provide support for healthcare-related services and remote monitoring systems</li><li>Troubleshoot technical and non-technical issues</li><li>Document all interactions accurately in support tools</li><li>Work closely with internal teams to resolve issues efficiently</li><li>Maintain a high level of professionalism and empathy</li></ul>Qualifications<ul><li>2&ndash;3 years of CSR experience handling US-based clients (required)</li><li>Excellent English communication skills &ndash; both written and verbal</li><li>Ability to work night shifts (US-Hours)</li><li>Strong problem-solving and customer handling skills</li><li>Education: Intermediate or higher</li><li>Familiarity with CRMs and support platforms is a plus</li></ul>What We Offer<ul><li>Competitive salary: PKR 90,000 &ndash; 130,000/month</li><li>Fuel/transport allowance</li><li>Supportive work culture</li><li>Career growth in the healthcare IT sector</li><li>Paid training provided</li></ul>Job Type: Full-timePay: Up to Rs130,000.00 per monthApplication Question(s):<ul><li>Would you be able to manage night shift? (7pm-4am)/US Time zone?</li><li>What is your expected pay?</li></ul>Work Location: In person

HSK Digitronix Technologies

Job Position: Customer Support Executive (CSE)&ndash; Night Shift Job Type: Call-based jobCompany: Fortune Tech Industry: Vehicle Transportation &amp; Logistics (USA Market)Fortune Tech is hiring Customer Support Executive for our transportation services operations. We work across the US and coordinate vehicle transportation from one location to another.Job Responsibilities:<ul><li>Handle inbound and outbound calls with US clients and carriers</li><li>Coordinate vehicle transportation orders across the USA</li><li>Communicate with carriers, drivers, and customers on calls and messages</li><li>Provide customer support and shipment updates</li><li>Track pickups and deliveries</li><li>Handle daily dispatch and coordination activities</li></ul>Required Skills:<ul><li>Good English communication skills (spoken and written)</li><li>Comfortable working in a call-based environment</li></ul>Work Location: Gulshan-e-Iqbal , Block 3 , near Disco Bakery, KarachiWorking hours <ul><li>6:00 PM to 3:00 AM</li><li>(for females timings : 6:00 PM to 1:00 AM)</li></ul>Salary Package:<ul><li>PKR 35,000 &ndash; 40,000 per month</li><li>Commission in USD Dollars</li><li>Daily hand-cash</li></ul>Important Notes:<ul><li>This is a call-based job.</li><li>We do not provide any conveyance / pick &amp; drop facility.</li><li>No conveyance will be provided for female candidates as well.</li></ul>Job Types: Full-time, FresherApplication Question(s):<ul><li>Do you have good english communication skills?</li><li>Are you able and willing to work in night shift from 6PM-3AM?</li><li>Can you manage your own conveyance to gulshan e iqbal block 3 ?</li></ul>Work Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer support executive

Kareerwiz

One of our client is seeking an experienced and customer-focused Customer Support Specialist with 5&ndash;10 years of relevant experience in the real estate/property sector. The ideal candidate will be responsible for managing post-sales customer relationships, handling client queries, ensuring timely resolution of complaints, and maintaining high levels of customer satisfaction throughout the property lifecycle.Key Responsibilities:<ul><li>Manage end-to-end customer support operations for property buyers and investors</li><li>Handle customer queries related to bookings, payments, possession, documentation, and handover</li><li>Coordinate with internal departments (Sales, Legal, Finance, Projects, CRM) for timely issue resolution</li><li>Ensure smooth possession and handover process for residential/commercial units</li><li>Maintain and update CRM records accurately</li><li>Develop and implement customer service SOPs and service standards</li><li>Handle escalated complaints professionally and ensure quick resolution</li><li>Monitor customer satisfaction levels and implement improvement initiatives</li><li>Lead and train the customer support team (if applicable)</li><li>Prepare weekly/monthly customer service reports for management</li></ul>Required Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree (Business Administration preferred)</li><li>5&ndash;10 years of experience in Customer Support within Real Estate / Property Development</li><li>Strong understanding of booking processes, allotment letters, payment plans, and handover procedures</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and conflict resolution skills</li><li>Proficiency in CRM systems and MS Office</li><li>Ability to handle high-pressure situations with professionalism</li></ul>Preferred Candidate Profile:<ul><li>Experience with large-scale residential or mixed-use developments</li><li>Strong coordination skills across multiple departments</li><li>Customer-centric mindset with attention to detail</li><li>Ability to manage multiple client portfolios simultaneously</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Client Service Specialist (Real Estate / Property Background)

Explore 1292+ Customer support manager in Karachi this March. Find roles across top companies and apply now to boost your career.

1292 customer support manager jobs In Karachi

Customer Support Executive

Customer Support Executive

Customer Support Executive

International Customer Support Executive

Customer Support Executive

Customer support executive

Client Service Specialist (Real Estate / Property Background)