customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

international customer support specialist Jobs in Karachi

international customer support specialist

sales coordinator

customer support manager

Scaleup Connect

Job Title: Customer Support OfficerWork Schedule: 10:00 AM &ndash; 6:00 PM, Monday to SaturdayLocation: Nazimabad \ University roadKey ResponsibilitiesCustomer Communication<ul><li>Respond to incoming calls and chat inquiries promptly and professionally.</li><li>Assess customer concerns accurately and provide straightforward, effective solutions.</li><li>Handle complaints with patience and tact, ensuring issues are fully resolved and properly followed up.</li></ul>Operational Support<ul><li>Process, service requests, and customer account updates with accuracy.</li><li>Maintain clean and detailed records of all customer interactions.</li><li>Coordinate with internal teams to ensure fast, reliable resolutions.</li></ul>Service Quality &amp; Improvement<ul><li>Track recurring customer concerns and share insights to help improve service processes.</li><li>Assist with concise reports on common inquiries and service patterns.</li><li>Suggest practical adjustments that can enhance customer experience and workflow efficiency.</li></ul>Requirements<ul><li>Minimum 2 years of experience in customer support, preferably phone/chat based.</li><li>Clear and confident communication skills, both spoken and written.</li><li>Ability to stay composed during challenging customer interactions.</li><li>Strong attention to detail and consistent accuracy in documentation.</li><li>Comfortable using CRM platforms, chat systems, and basic office software.</li></ul>Preferred<ul><li>Previous experience in a local business environment such as retail, services, or logistics.</li><li>Additional language skills depending on customer demographics.</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Officer

PINNACLE ENTERPRISE

&#8599; Making ways for some new hires!Pinnacle is looking for outstanding profiles for the Customer Support ExecutivesResponsibilities:<ul><li>Communicate with customers via phone, email, and chat.</li><li>Provide knowledgeable answers to questions about the product, and pricing availability.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Excellent communication and collaboration skills to work effectively within a team.</li><li>Handle customer complaints and provide appropriate solutions and alternatives within the time limits.</li></ul>Qualifications:<ul><li>Fluent in English conversation.</li><li>Must have 2 years of relevant work experience.</li><li>Ability to multi-task, organize, and prioritize work.</li><li>Excellent phone etiquette and excellent verbal, written, and interpersonal skills.</li></ul>Benefits:Health &amp; Life Insurance, EOBI, Performance-based increments, Transportation Allowance, Attendance PerksShift: Evening/ Night (Required)Working Days: 5 daysLocation: DHA Phase 2 Ext, Karachi.Job Type: Full-timePay: Rs55,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Are you fluent in English?</li><li>Please share your salary expectations.</li><li>How many years of experience do you have with International Customer Support?</li><li>Are you available for both evening and night shift?</li></ul>Work Location: In person

Customer Support Executive

PublishEX Solutions Pvt. Ltd.

The person will be responsible for delivering exceptional customer service on behalf of Simpaisa. The person will be responsible to handle partner inquiries, resolve issues, and ensure high levels of merchant satisfaction. You will act as the primary point of contact between the merchant and the business, adhering to quality standards and performance metrics operating in a fast-paced, dynamic environment.Key responsibilities:First-Line Ticket Resolution:<ul><li>Respond promptly to merchant/partner inquiries via live support operations (WhatsApp, email, ticketing).</li><li>Efficiently and accurately resolve first-line tickets related to account inquiries, transaction issues, and general product information.</li></ul>Product Knowledge:<ul><li>Develop a deep understanding of the company&rsquo;s products and services.</li><li>Stay informed about industry trends and updates related to existing products and services.</li></ul>Problem Solving:<ul><li>Analyze merchant/partner issues and provide clear, concise, and timely solutions.</li><li>Collaborate with teammates and relevant stakeholders to escalate and resolve complex issues as needed.</li></ul>Communication:<ul><li>Maintain a professional and positive tone in written and verbal communication.</li><li>Clearly articulate complex concepts to merchants/partners in a way that is easy to understand.</li></ul>Documentation:<ul><li>Document customer interactions, issues, and resolutions in our ticketing system (ZENDESK).</li><li>Contribute to the creation and maintenance of a comprehensive knowledge base for partner support as needed.</li></ul>Quality Assurance:<ul><li>Ensure all responses and resolutions align with company policies and guidelines.</li><li>Participate in ongoing training to stay up to date on platform updates and industry best practices.</li></ul>Qualifications:<ul><li>At least 3 years of experience in call center or support center environment</li><li>Demonstrated commitment to maintaining a high level of professionalism, including punctuality, reliability, and consistent work performance.</li><li>Strong written and verbal communication skills in English.</li><li>Can commit to shift-based work. Weekly schedules are typically consistent but occasionally may require some flexibility.</li><li>Effective problem-solving skills to address partner issues related to transactions, account access, and platform functionalities.</li><li>An understanding of the diverse challenges and concerns that partners may encounter, coupled with a high level of empathy.</li><li>Candidates must be prepared to submit to further background/security checks if required.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>customer service: 3 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In personJob Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Merchant Support Executive

UnionPay International

<div>
 
 
 Responsibilities
 
 
 <ul>
 <li>
 To look after the Technical &amp; Operational Issues and Projects in the region.
 </li>
 <li>
 End to end project delivery comprising of Card Issuance, Acquiring Business, UnionPay cards acceptance, e-Commerce, Remittance, IT Infrastructure, Project Management, Services Management, Pre-sales support, Membership Applications and business operations.
 </li>
 <li>
 To Maintain the consistency and uniformity during operations management as per UnionPay standards.
 </li>
 <li>
 Workshop execution and engagement with UnionPay Headquarters team for business support tasks.
 </li>
 <li>
 Market research and execution of special tasks assigned by UnionPay Headquarters team.
 </li>
 <li>
 Support to UnionPay Headquarters team by engaging clients for day to day operational issues.
 </li>
 <li>
 Engagement with clients for eliminating single point of failure and infrastructure enhancement.
 </li>
 <li>
 To Take necessary actions based on the MIS provided by UnionPay Headquarters team.
 </li>
 <li>
 Acceptance Quality improvement by taking necessary actions based on MIS provided by UnionPay Headquarters team for Declined rates reduction and Approval Rate.
 </li>
 <li>
 To Mediate between HQ and Clients for testing and certification support.
 </li>
 <li>
 Pivotal role in critical projects specially KPI Projects.
 </li>
 <li>
 Co-ordination with members for timely submission of updated Regular licenses, AML documentation, Risk Reserve Deposit monitoring (RRD).
 </li>
 <li>
 Co-ordination and follow up with members for Fraud &amp; AML reported by HQ to follow up with members for investigation into specific transactions, suspension of merchants, etc.
 </li>
 <li>
 Ongoing new terminal certifications for new and existing members.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor`s degree or above in Computer Science, Information Technology or equivalent work experience.
 </li>
 <li>
 3-5 years` experience in project management/customer support role in card payment industry, chip card technology, software, financial or information services would be an added advantage.
 </li>
 <li>
 Good working knowledge of card payment processing systems including message routing, chip card processing, authorization, clearing &amp; settlement and connectivity would be added advantage.
 </li>
 <li>
 Strong verbal, written, presentation and interpersonal skills are required.
 </li>
 <li>
 Ability to write in and speak English fluently.
 </li>
 <li>
 Strong collaboration and ability to manage as part of a cross functional team.
 </li>
 <li>
 Able to travel overseas for business.
 </li>
 </ul>
 
 
 
 
 All candidates will be fairly assessed, with due consideration given to the relevance of their background to the role's requirements.
 
</div>

Operation Support

Snoonu

<div>
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Ability to manage a large number of incoming calls and chats.
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction.
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication.
 </li>
 <li>
 Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
 </li>
 <li>
 Provide accurate, valid, and complete information by using the right methods/tools.
 </li>
 <li>
 Meet personal/customer service team targets and call/chat handling quotas.
 </li>
 <li>
 Follow communication procedures, guidelines, and policies.
 </li>
 <li>
 Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
 <li>
 Should have good leadership skills, ability to guide junior team members
 </li>
 <li>
 Minimum academic qualifications: Intermediate/OA Levels.
 </li>
 <li>
 Proven experience of at least 1 year in the customer service department (Call Centre).
 </li>
 <li>
 Familiarity with industry practices and professional standards.
 </li>
 <li>
 Excellent in English or Arabic language (written, oral, and presentation)
 </li>
 <li>
 Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint]
 </li>
 <li>
 Able to work in rotational shifts
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 💼 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

rexD Private Limited

<ul><li>Build and strengthen strategic relationships with key accounts.</li><li>Manage assigned clients by developing a strong pipeline of high-quality prospects, generating demand, and effectively tracking, reporting, and managing the sales pipeline.</li><li>Maintain ongoing communication with clients, understanding their needs and ensuring consistent support.</li><li>Oversee complete account management activities and assist business leads in all related tasks.</li><li>Play a key role in new business presentations and handle the smooth onboarding of new clients.</li><li>Identify and target potential new customers to expand business opportunities.</li><li>Boost account volume and profitability while exploring new business prospects within approved budgets.</li><li>Ensure all tasks are completed within defined budget and time constraints.</li><li>Stay updated on product features, industry trends, and market developments.</li><li>Build strong client&ndash;company relationships by promptly addressing issues and focusing on client-specific needs.</li><li>Implement and maintain best practices across the sales and account management process.</li><li>Monitor, analyze, and report on sales performance and key metrics.</li></ul>Location: Shahrah-e-Faisal, KarachiJob Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthApplication Question(s):<ul><li>Are you an immediate joiner ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Shahenshah Accountants & Consultants

Job Title: Client Support OfficerLocation: KarachiPosition Type: Full-TimeSalary Range: PKR 60,000 &ndash; 70,000 (commensurate with experience)RequirementsAge: 30 &ndash; 35 yearsEducation: O/A Level background with a minimum of a Bachelor&rsquo;s degree (required)Experience: 3&ndash;4 years of proven experience in Public Relations, Client Relations, or Communication rolesIndustry Background: Preference for candidates with prior work experience in the UAE, BPO sector, or UK/USA-based firmsAdditional: Call center experience will be considered a strong advantageKey ResponsibilitiesHandle all client inquiries related to business setup and government services in the UAE.Guide clients through the process of:Company formationTax registrationVisa processingBank account opening proceduresLegal documentation and compliance requirementsPrepare, review, and submit required documentation to government portalsEnsure all communication with clients is prompt, professional, and accurate.Stay updated with UAE business regulations, Freezone policies, and immigration rules.Maintain a high level of confidentiality, accuracy, and client satisfaction throughout the entire process.Coordinate with internal departments to ensure seamless client onboarding and service delivery.Skills RequiredStrong communication skills (both verbal and written)Excellent interpersonal and client-handling abilitiesProfessional demeanor with strong organizational and multitasking skillsAbility to perform effectively in a fast-paced, target-driven environmentJob Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Client Support Officer

Explore 1587+ Customer support manager in Karachi this December. Find roles across top companies and apply now to boost your career.

1587 customer support manager jobs IN Karachi

Customer Support Officer

Customer Support Executive

Merchant Support Executive

Operation Support

Customer Support Executive

Customer Support Executive

Client Support Officer