customer support manager

ARRAK CONSULTING SMC PRIVATE LIMITED

About the RoleArrak Consulting is seeking a proactive and customer-oriented Customer Support Intern to support our e-commerce operations. In this role, you will be the first point of contact for customers, ensuring a smooth and positive experience across all touchpoints while gaining hands-on experience in a fast-paced environment.Key ResponsibilitiesRespond to customer inquiries via phone, email, live chat, and social media in a timely and professional mannerAssist customers with product details, order placement, and payment-related queriesHandle shipping updates, delivery tracking, returns, and exchangesGuide customers throughout the online purchasing journeyEscalate complex or unresolved issues to relevant internal teamsMaintain accurate records of customer interactions and resolutionsCoordinate with internal departments to ensure timely issue resolutionStay up to date on products, promotions, and company policiesRequirementsBachelor&rsquo;s degree in progress or recently completedStrong written and verbal communication skills in EnglishBasic understanding of customer service or e-commerce (preferred)Familiarity with Shopify or similar platforms is a plusProficiency in Microsoft Office and general computer applicationsStrong problem-solving and interpersonal skillsAbility to multitask in a fast-paced environmentWillingness to work 6 days a week in a fixed day or night shiftPreferred SkillsExposure to CRM or helpdesk toolsBasic understanding of shipping and order fulfillment processesInterest in e-commerce and online retail operationsPay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Support Executive

Esire Inc

To manage multi-domain Email &amp; Chat Support Executive efficiently during the morning shift by ensuring prompt response times, maintaining CSAT targets, and delivering a seamless customer experience. The role also focuses on accurate handling of Flexi and return processes, proactively addressing customer feedback to reduce recurring issues, and contributing to continuous process and website improvements.Responsibilities:● Handle email support for assigned domains, ensuring responses are accurate, timely, and aligned with CSAT targets. ● Maintain productivity benchmarks, with an expected average of 80&ndash;100 emails resolved and 20+ live chats handled per shift. ● Collaborate with the team during periods of high email volume, as directed by the Manager. ● Manage Flexi and return processes for assigned domains, ensuring accuracy, timeliness, and a smooth customer experience. ● Provide operational support during peak seasons based on domain requirements. ● Proactively identify recurring customer issues and suggest actionable improvements to processes and website experience. ● Manage live chat support across multiple domains while maintaining an average chat handling time of 5 minutes. ● Monitor and review chatbot interactions to identify inaccurate or incomplete responses, and create follow-up tickets where necessary. ● Support the Customer Support team during high chat volumes.Application Question(s):<ul><li>What's your current salary? </li><li>What's your notice period? </li></ul>Work Location: In person

Email & Chat Support Executive - Morning Shift

Luminey

Job Title: Regional Sales Manager &ndash; South Region (Karachi)Location: Karachi, Pakistan Company: LEDVANCE (OSRAM Lighting) Department: SalesPosition SummaryLEDVANCE is seeking an experienced and results-driven Regional Sales Manager to lead sales operations across the South Region. The incumbent will be responsible for driving revenue growth, managing distributor networks, developing key accounts, expanding market share, and leading the regional sales team to achieve business objectives.Key Responsibilities<ul><li>Develop and execute regional sales strategies to achieve assigned sales targets and profitability goals.</li><li>Manage and strengthen relationships with distributors, dealers, wholesalers, contractors, consultants, and key customers.</li><li>Identify new business opportunities and expand LEDVANCE product penetration in the region.</li><li>Monitor market trends, competitor activities, pricing strategies, and customer requirements.</li><li>Lead, coach, and motivate the regional sales team to ensure optimal performance.</li><li>Conduct regular market visits to support channel partners and strengthen customer relationships.</li><li>Ensure effective implementation of sales plans, promotional campaigns, and product launches.</li><li>Collaborate with marketing, supply chain, and finance teams to ensure smooth business operations.</li><li>Prepare sales forecasts, budgets, and monthly performance reports.</li><li>Manage collections and ensure compliance with company credit policies.</li><li>Develop and maintain relationships with project consultants, architects, MEP contractors, and corporate clients for project-based sales opportunities.</li><li>Ensure achievement of KPIs related to sales growth, market coverage, customer acquisition, and collections.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor's degree in Business Administration, Marketing, Electrical Engineering, or a related field. MBA will be preferred.</li><li>Minimum 8&ndash;10 years of sales experience, with at least 3&ndash;5 years in a managerial role.</li><li>Experience in lighting, electrical products, FMCG distribution, building materials, or related industries will be preferred.</li><li>Strong understanding of channel sales, project sales, and distributor management.</li><li>Proven track record of achieving sales targets and business growth.</li></ul>Required Skills<ul><li>Strong leadership and team management abilities.</li><li>Excellent negotiation and relationship management skills.</li><li>Strong analytical and strategic planning capabilities.</li><li>Proficiency in MS Office and CRM systems.</li><li>Excellent communication and presentation skills.</li><li>Ability to travel extensively within the assigned region.</li></ul>Key Performance Indicators (KPIs)<ul><li>Regional sales revenue achievement.</li><li>Market share growth.</li><li>Distributor performance and development.</li><li>New customer acquisition.</li><li>Collection and receivables management.</li><li>Project sales conversion.</li><li>Team performance and productivity.</li></ul>Benefits<ul><li>Competitive market-based salary.</li><li>Performance-based incentives.</li><li>Company-maintained vehicle/fuel allowance.</li><li>Medical insurance.</li><li>Mobile and travel allowance.</li><li>Professional growth opportunities within a global lighting solutions company.</li></ul>Pay: Rs200,000.00 - Rs2,500,000.00 per monthWork Location: In person

Regional Sales Manager

Mashreq

<div>
 Job Purpose:
 
 The Virtual Relationship Manager (VRM) will be serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions, will be accountable for his own performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.
 
 Key Result Areas:
 
 Virtual Relationship Managers (VRMs) are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM&rsquo;s
 
 - Lead Management &amp; Drop-off Handling (New Acquisition)
 
 - Managing NSTP Scenarios
 
 - Assisted client onboarding
 
 - Client Servicing &amp; Complaints Handling
 
 - Cross-Sell (within 3 MOB)
 
 Knowledge, Skills &amp; Experience:
 
 &bull; Strong sales knowledge &amp; market trends/investments/ Financial Market Knowledge.
 
 &bull; Strong Interpersonal skills and cultural sensitivity
 
 &bull; Relationship Management &amp; Networking skills. Extrovert/Amiable personality
 
 &bull; At least 5-7 years&rsquo; experience in a similar job.
 
 &bull; Self-Motivated and positive attitude.
 
 &bull; Analytical and numeric skills.
 
 &bull; Problem resolution skills.
 
 &bull; Ability to work under pressure and think on his/er feet.
 
 &bull; Dynamic, result-oriented approach to work.
</div>

Virtual Relationship Manager - NeoBiz (Mashreq Bank Pakistan Limited)

Juggernaut Solutions Pvt Ltd

Juggernaut Commerce is a digital marketing agency specializing in eCommerce growth across platforms like Shopify, Amazon, and eBay. We help brands scale through performance marketing, marketplace management, and data-driven strategies.We&rsquo;re passionate about nurturing talent and providing hands-on experience that accelerates both personal and professional growth.TEMU Marketplace ManagerJob Overview We are seeking a detail-oriented and results-driven TEMU Marketplace Manager to oversee and grow our product portfolio on the TEMU platform. The ideal candidate will be responsible for listing management, advertising, inventory updates, promotional campaigns, and overall marketplace performance optimization.Key Responsibilities<ul><li>Create, upload, and optimize product listings on TEMU.</li><li>Conduct keyword research and optimize titles, descriptions, images, and attributes to improve visibility and conversions.</li><li>Monitor and manage TEMU advertising campaigns to maximize sales and return on ad spend (ROAS).</li><li>Regularly update inventory levels and ensure stock accuracy across all listings.</li><li>Plan, implement, and manage promotional campaigns, discounts, coupons, and special offers.</li><li>Monitor product performance and identify opportunities for growth and optimization.</li><li>Analyze sales, traffic, advertising, and conversion data to improve marketplace performance.</li><li>Ensure all listings comply with TEMU policies and guidelines.</li><li>Coordinate with suppliers and internal teams regarding product availability and promotions.</li><li>Monitor competitor activity and marketplace trends to identify new opportunities.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Marketing, Business, or a related field</li><li>Minimum 3 years of hands-on Experience managing TEMU seller accounts.</li><li>Strong understanding of TEMU listing optimization and advertising tools.</li><li>Experience with inventory management and marketplace operations.</li><li>Analytical mindset with the ability to interpret performance data.</li><li>Excellent attention to detail and organizational skills.</li><li>Ability to manage multiple products and campaigns simultaneously.</li><li>Advertising ROAS and ACOS.</li><li>Inventory accuracy and stock availability.</li><li>Promotion performance and conversion rates.</li><li>Product ranking and visibility improvements.</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs65,000.00 per monthApplication Question(s):<ul><li>What's your Expected salary?</li><li>What's your current salary?</li><li>what's your notice period ?</li><li>How many years of customer support experience do you have?</li></ul>Work Location: In person

TEMU Marketplace Manager (Onsite)

Titans Corp

Position: Supply Chain - Manager (Head of Operations) Department: Operations &amp; Supply ChainKey Responsibilities:<ul><li>Lead and oversee end-to-end supply chain and operational activities.</li><li>Source, manage, and procure the best quality materials in line with brand standards.</li><li>Identify, onboard, and maintain strong relationships with vendors and suppliers.</li><li>Ensure timely procurement of fabrics, trims, packaging, and other production requirements.</li><li>Manage logistics, transportation, and delivery operations to ensure smooth product flow.</li><li>Collect and analyze customer feedback to support continuous product and service improvement.</li><li>Plan, forecast, and maintain optimal inventory levels to support business growth and prevent stock shortages.</li><li>Supervise quality control processes to ensure compliance with brand and product standards.</li><li>Align, guide, and support cross-functional teams including procurement, merchandising, warehouse, and shipping.</li><li>Oversee warehouse operations, inventory accuracy, order fulfillment, and shipping performance.</li><li>Monitor operational KPIs and implement process improvements for efficiency and cost optimization.</li><li>Handle operational challenges and supply chain disruptions through effective crisis management.</li></ul>Requirements:<ul><li>MBA in Supply Chain Management, Operations Management, Business Administration, or a related field.</li><li>4&ndash;6 years of relevant experience in supply chain, operations, procurement, or apparel manufacturing.</li><li>Strong knowledge of fabrics, garments, production processes, and quality standards.</li><li>Proven experience in vendor management, procurement, logistics, inventory planning, and warehouse operations.</li><li>Strong leadership, communication, negotiation, and problem-solving skills.</li><li>Ability to work in a fast-paced environment and manage multiple functions simultaneously.</li></ul>Core Competencies: Vendor Management | Procurement | Inventory Planning &amp; Forecasting | Logistics Management | Quality Control | Warehouse Operations | Team Leadership | Crisis Management | Apparel &amp; Fabric Expertise | Supply Chain StrategyPay: Rs90,000.00 - Rs100,000.00 per monthWork Location: In person

Supply Chain - Manager (Head of Operations)

Human Capital HR Solutions

Quality Control Manager (Call Center QA)Location: Remote Industry: BPOHuman Capital HR Solutions is hiring a Quality Control Manager for one of its international clients operating in the dietary supplements industry. We are looking for an experienced professional with a strong background in Call Center Quality Assurance and Sales Quality Management to ensure high-quality customer interactions and continuous performance improvement.Key Responsibilities:Listen to and evaluate 50&ndash;60 sales calls dailyAssess operator performance using internal quality standardsIdentify gaps in sales communication and objection handlingProvide clear, constructive feedback to improve agent performancePrepare quality reports and monitor overall call center performanceEnsure compliance with quality assurance policies and proceduresRequirements:Bachelor's degree in Business Administration, Management, Communications, or a related field3&ndash;5 years of experience in Quality Assurance/Quality Control within a Sales Call CenterStrong understanding of sales processes, customer service, and objection handlingExcellent analytical, listening, and communication skillsFluency in English and Urdu (spoken and written)Self-motivated with the ability to work independently in a remote environmentStrong attention to detail and report-writing skillsWhat We Offer:Fully remote working opportunityWork with an international organizationProfessional growth in a fast-paced environmentCollaborative and performance-driven cultureApply Now!Send your updated resume to: careers1.hc@gmail.comOnly shortlisted candidates will be contacted.Pay: Rs33,851.93 - Rs152,918.03 per monthWork Location: In person

Quality Control Manager (Call Center QA)

Explore 200+ Customer support manager in Karachi this July. Find roles across top companies and apply now to boost your career.