customer service representative Jobs in Karachi

customer service representative

customer success specialist Jobs in Karachi

customer success specialist

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

account manager

customer support manager

Snoonu

<div>
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
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 Ability to manage a large number of incoming calls and chats.
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 Identify and assess customers&rsquo; needs to achieve satisfaction.
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 Build sustainable relationships and trust with customer accounts through open and interactive communication.
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 Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
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 Provide accurate, valid, and complete information by using the right methods/tools.
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 Meet personal/customer service team targets and call/chat handling quotas.
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 Follow communication procedures, guidelines, and policies.
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 Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
 
 
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 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
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 Strong phone contact handling skills and active listening.
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 Should have good leadership skills, ability to guide junior team members
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 Minimum academic qualifications: Intermediate/OA Levels.
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 Proven experience of at least 1 year in the customer service department (Call Centre).
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 Familiarity with industry practices and professional standards.
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 Excellent in English or Arabic language (written, oral, and presentation)
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 Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint]
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 Able to work in rotational shifts
 
 
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 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 💼 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Customer Support Executive

Fresh Basket

The Category Manager / Area Manager &ndash; Fruits &amp; Vegetables is responsible for managing the overall performance of the Fruits &amp; Vegetables category across all branches by ensuring product availability, quality, sales growth, inventory control, and operational excellence.Key Responsibilities:<ul><li>Manage daily operations of the Fruits &amp; Vegetables category across all branches.</li><li>Achieve category sales, margin, and profitability targets.</li><li>Ensure product quality, freshness, and proper merchandising standards.</li><li>Monitor inventory levels, stock rotation (FIFO), and minimize wastage.</li><li>Coordinate with Procurement and Warehouse to maintain product availability.</li><li>Conduct regular branch visits and ensure compliance with company SOPs.</li><li>Supervise, train, and support Branch Managers and store teams.</li><li>Monitor pricing, promotions, and competitor activities.</li><li>Review sales reports, inventory performance, and implement improvement plans.</li><li>Ensure high standards of customer service and operational efficiency.</li></ul>Requirements:<ul><li>Bachelor's degree in Business Administration or a related field.</li><li>5+ years of experience in FMCG retail or fresh produce operations.</li><li>Strong leadership, analytical, inventory management, and communication skills.</li><li>Age must be 35 to 45.</li></ul>Skills &amp; Competencies<ul><li>Leadership and team management</li><li>Category management</li><li>Inventory planning and control</li><li>Sales analysis and forecasting</li><li>Merchandising and display management</li><li>Negotiation and vendor management</li><li>Analytical and problem-solving skills</li><li>Microsoft Excel and ERP systems (Odoo)</li><li>Communication and interpersonal skills</li><li>Decision-making and planning</li><li>Time management</li><li>Customer-focused approach</li></ul>Pay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Category Manager / Area Manager – Fruits & Vegetables

Mashreq

<div>
 Job Description
 
 Designation: Assistant Manager &ndash; RBG Analytics
 
 Department: RBG Analytics
 
 Experience: 6-8 Years
 
 Location: Pakistan
 
 
 Role Purpose
 
 The Assistant Manager &ndash; AI &amp; Machine Learning will support the development of advanced analytics and AI-driven solutions to enhance digital banking performance, customer engagement, and marketing effectiveness. The role focuses on leveraging customer digital footprint data across digital channels to generate insights, develop predictive models, and optimize digital marketing campaigns and customer journeys.
 
 In addition to traditional machine learning expertise, the role requires foundational AI Engineering capabilities, including familiarity with Large Language Models (LLMs) and their application in banking use cases such as customer support automation, intelligent search, and digital engagement solutions.
 
 The role requires strong analytical capability, technical expertise in machine learning, and the ability to translate digital behavioral data into actionable insights that support business growth and customer experience initiatives.
 
 
 Ability to deliver Use cases in RM Efficiency/Productivity improvement
 
 Ability to do Analytics on Commercial Banking / Corporate Banking Portfolio and Identity Opportunities
 
 Portfolio Analytics on CASA Portfolio to support CASA Squad and Product team
 
 Bringing robust tracking and campaign fulfillment process for Liabilities /Trade Finance/ Working Capital
 
 
 Key Result Areas (KRA)
 
 1. Machine Learning &amp; Predictive Analytics
 
 - Develop and deploy machine learning models to support digital banking use cases such as customer segmentation, churn prediction, next-best-product recommendations, and campaign targeting.
 
 - Implement predictive analytics models to improve customer engagement and product adoption across digital channels.
 
 - Continuously monitor model performance and refine algorithms to improve accuracy and business impact.
 
 Digital Marketing Analytics
 
 - Support marketing teams in evaluating digital campaign performance using advanced analytics and AI-driven insights.
 
 - Build models for campaign targeting, customer propensity, and marketing attribution.
 
 - Provide insights on channel effectiveness, campaign ROI, and customer acquisition strategies.
 
 4. AI Engineering &amp; LLM Applications
 
 - Support the design and development of AI-powered solutions using Large Language Models (LLMs) for digital banking use cases.
 
 - Assist in building AI-driven tools such as chatbots, intelligent assistants, knowledge search, and automated content generation.
 
 - Integrate AI models and APIs into banking platforms and analytics workflows.
 
 - Experiment with prompt engineering and model fine-tuning to enhance AI solution performance.
 
 5. Data Preparation &amp; Feature Engineering
 
 - Extract, clean, and transform large datasets from multiple banking systems and digital platforms.
 
 - Develop feature engineering strategies to improve machine learning model performance.
 
 - Work with data engineering teams to ensure efficient data pipelines for analytics use cases.
 
 6. Collaboration with Business &amp; Product Teams
 
 - Work closely with digital banking, marketing, and product teams to identify data-driven opportunities.
 
 - Translate business requirements into analytical models and actionable insights.
 
 - Present findings and recommendations to stakeholders to support strategic decisions.
 
 
 Problem Solving &amp; Decision Making
 
 Analytical Problem Solving
 
 - Analyze complex datasets to identify patterns, anomalies, and opportunities that improve customer engagement and digital banking performance.
 
 - Apply statistical techniques and machine learning methods to solve real business challenges.
 
 AI Solution Design
 
 - Support decision-making related to the selection and application of AI/ML models, including LLM-based solutions for digital banking processes.
 
 - Evaluate trade-offs between model performance, scalability, and usability in production environments.
 
 Data Interpretation &amp; Business Insights
 
 - Translate complex analytical outputs into clear business insights that can inform marketing strategies and product development.
 
 
 Technical Skills
 
 Programming &amp; Data Analysis
 
 - Strong proficiency in Python for machine learning and data analysis.
 
 - Experience with SQL for data extraction and manipulation.
 
 - Knowledge of R is an added advantage.
 
 Machine Learning &amp; AI
 
 - Experience with machine learning algorithms including regression, classification, clustering, and recommendation systems.
 
 - Hands-on experience with libraries such as Scikit-learn, TensorFlow, PyTorch, XGBoost, or LightGBM.
 
 AI Engineering &amp; LLM Technologies
 
 - Understanding of Large Language Models (LLMs) and their applications.
 
 - Experience working with LLM APIs and frameworks (e.g., OpenAI APIs, LangChain, or similar frameworks).
 
 - Basic knowledge of prompt engineering, embeddings, and retrieval-augmented generation (RAG).
 
 - Familiarity with developing AI-enabled applications such as chatbots or knowledge assistants.
 
 Data Processing
 
 - Experience working with large datasets using Pandas, NumPy, and big data frameworks such as PySpark or Spark.
 
 Digital Analytics Tools
 
 - Familiarity with digital analytics platforms such as Google Analytics, Adobe Analytics, or similar tools.
 
 - Experience analyzing customer digital behavior and clickstream data.
 
 Data Visualization
 
 - Ability to build dashboards and visualizations using Power BI, Tableau, or similar BI tools.
 
 
 Skills &amp; Competencies
 
 - Strong analytical and problem-solving abilities
 
 - Ability to work with large and complex datasets
 
 - Understanding of digital customer journeys and online behavior analytics
 
 - Foundational understanding of AI engineering concepts and LLM applications
 
 - Effective communication and presentation skills
 
 - Ability to translate analytical insights into business recommendations
 
 - Collaborative approach to working with cross-functional teams
 
 
 Educational Qualifications
 
 Bachelor&rsquo;s or master&rsquo;s degree in one of the following disciplines:
 
 - Computer Science
 
 - Data Science
 
 - Artificial Intelligence
 
 - Statistics
 
 - Engineering or related quantitative field Bottom of Form
</div>

Assistant Manager - Analytics (Mashreq Global Network Pakistan)

Maktabat ul Madina Dawat-e-Islami

WE'RE HIRING | E-Commerce ManagerTimezone Watches International is looking for a results-driven E-Commerce Manager to lead and scale our online business across the Pakistan and Dubai markets.Employment Type: In-HouseKey Responsibilities:<ul><li>Manage and optimize end-to-end e-commerce operations.</li><li>Oversee customer support to ensure an exceptional shopping experience.</li><li>Lead and coordinate with Media Buyers for Meta Ads and performance marketing campaigns.</li><li>Drive online sales growth through data-driven strategies and continuous optimization.</li><li>Monitor website performance, sales metrics, and customer insights to improve conversions.</li><li>Manage digital marketing budgets and optimize campaign performance across multiple markets.</li><li>Plan and execute A/B testing for creatives, audiences, and landing pages to maximize ROAS.</li></ul>Requirements:<ul><li>4&ndash;5+ years of experience in E-Commerce Management and Performance Marketing.</li><li>Proven experience managing campaigns in Pakistan and UAE (Dubai) markets.</li><li>Demonstrated ROI/ROAS success with measurable case studies.</li><li>Experience managing PKR 100 Million+ advertising budget (or equivalent) in a single market/campaign.</li><li>Hands-on expertise with Meta Ads, Google Ads, and TikTok Ads.</li><li>Strong knowledge of GA4, Meta Pixel, Conversion Tracking, CAC, CPA, LTV, and ROAS reporting.</li><li>Understanding of consumer behavior and market dynamics in Pakistan and Dubai.</li><li>Experience managing advertising budgets across multiple markets simultaneously.</li><li>Strong analytical, leadership, and communication skills.</li><li>Google Ads and Meta Blueprint certifications will be an added advantage.</li><li>Good English communication skills; Urdu and Arabic are a plus.</li></ul>If you're passionate about e-commerce and performance marketing and are ready to scale a growing international brand, we'd love to hear from you!Apply Now by sending your CV to:hr.timezonewatches@gmail.comWhatsApp: 0332-0382736Timezone Watches International is an equal opportunity employer. We value talent, innovation, and a customer-first mindset.Pay: Rs60,000.00 - Rs200,000.00 per monthWork Location: In person

E- Commence Manager

Bigzone FZ LLC

JOB TITLEBusiness Manager (Female intern only)COMPANYBigZone WorldLOCATIONKarachi, PakistanEMPLOYMENT TYPEFull-Time (After Successful Internship)INTERNSHIP &amp; APPOINTMENT POLICY<ul><li>First Month: Unpaid Internship</li><li>During the internship period, candidates will be eligible for commission and performance-based incentives only.</li><li>Performance will be evaluated based on assigned KPIs, seller acquisition, sales achievements, and overall contribution.</li><li>Candidates who successfully meet performance standards during the internship will be offered a confirmed full-time appointment as Business Manager.</li><li>Upon confirmation, the employee will receive a monthly salary of PKR 100,000 &ndash; 150,000, along with commissions and performance bonuses.</li></ul>During the internship period, selected candidates will receive practical training and hands-on experience in:<ul><li>E-commerce Marketplace Operations</li><li>Seller Acquisition &amp; Business Development</li><li>Digital Commerce &amp; Online Selling Strategies</li><li>Professional Store Setup Services</li><li>Fulfillment &amp; Logistics Partner Development</li><li>Customer Relationship Management</li><li>Sales &amp; Negotiation Skills</li><li>Team Management &amp; Leadership</li><li>Reporting &amp; Performance Monitoring</li><li>Marketplace Growth Strategies</li></ul>The internship is designed to help candidates develop the skills and experience required to successfully perform as a Business Manager within BigZone World.ABOUT BIGZONE WORLDBigZone World is a rapidly growing global marketplace connecting sellers, brands, and businesses with customers through digital commerce, fulfillment solutions, and technology-driven growth.We are seeking an ambitious, result-oriented, and highly organized Business Manager (Female) to lead seller acquisition, marketplace growth, fulfillment partner expansion, and Business Development Executive (BDE) performance management.KEY RESPONSIBILITIESSeller Acquisition &amp; Growth<ul><li>Identify and approach potential sellers from Daraz, Facebook, Instagram, TikTok, websites, and local business directories.</li><li>Conduct seller presentations and marketplace demonstrations.</li><li>Assist businesses in joining and growing on BigZone.</li><li>Build long-term relationships with sellers and business owners.</li><li>Support seller onboarding and activation.</li></ul>Professional Store Setup Sales<ul><li>Promote BigZone Professional Store Setup services.</li><li>Convert sellers into paid store setup customers.</li><li>Coordinate store setup requirements with internal teams.</li><li>Ensure successful store launches and seller satisfaction.</li></ul>Fulfillment Partner Development<ul><li>Identify potential fulfillment partners within assigned territories.</li><li>Conduct meetings and presentations regarding the BigZone Fulfillment Partner Program.</li><li>Support onboarding and activation of fulfillment partners.</li><li>Maintain relationships with logistics and fulfillment partners.</li></ul>Business Development Executive (BDE) Management<ul><li>Manage and supervise assigned BDEs.</li><li>Monitor daily seller acquisition and sales activities.</li><li>Review and verify BDE daily activity reports.</li><li>Track seller registrations, product uploads, and revenue generation.</li><li>Conduct daily and weekly performance review meetings.</li><li>Provide coaching, guidance, and field support.</li><li>Ensure achievement of individual and team KPIs.</li><li>Submit consolidated performance reports to management.</li><li>Recommend incentives, promotions, and performance improvement plans.</li></ul>Reporting &amp; Administration<ul><li>Maintain seller and fulfillment partner databases.</li><li>Prepare daily, weekly, and monthly business performance reports.</li><li>Monitor marketplace growth metrics.</li><li>Coordinate with marketing, support, and operations teams.</li></ul>DAILY KPIPersonal Targets<ul><li>20 New Seller Leads Identified</li><li>10 Seller Contacts</li><li>5 Seller Meetings/Demonstrations</li><li>3 New Seller Registrations</li><li>1 Professional Store Setup Sale</li></ul>Team Management Targets<ul><li>100% BDE Daily Report Collection</li><li>Daily Performance Review of Assigned BDEs</li><li>Verification of Seller Registrations and Store Sales</li></ul>MONTHLY KPIPersonal Targets<ul><li>60+ New Seller Registrations</li><li>20+ Professional Store Setup Sales</li><li>1 Fulfillment Partner Onboarded</li><li>1,000+ Products Added by Sellers</li></ul>Team Targets<ul><li>Achievement of Team Seller Acquisition Targets</li><li>Achievement of Team Professional Store Revenue Targets</li><li>Achievement of Team Fulfillment Partner Targets</li><li>80%+ Seller Activation Rate</li><li>100% BDE Reporting Compliance</li></ul>COMPENSATION STRUCTUREDuring Internship (First Month)<ul><li>No Fixed Salary</li><li>Commission-Based Earnings Only</li></ul>Commission<ul><li>PKR 1,500 per Professional Store Setup Sale</li><li>PKR 10,000 per Approved Fulfillment Partner</li></ul>Performance Bonus<ul><li>20 Store Setup Sales = PKR 15,000 Bonus</li><li>30 Store Setup Sales = PKR 30,000 Bonus</li><li>40+ Store Setup Sales = PKR 50,000 Bonus</li></ul>After ConfirmationBase Salary<ul><li>PKR 100,000 &ndash; 150,000 per month</li></ul>Additional Benefits<ul><li>Commission on Sales</li><li>Performance Bonuses</li><li>Team Achievement Bonuses</li><li>Quarterly Top Performer Bonus</li></ul>CAREER GROWTH PATHBusiness Manager &rarr; Senior Business Manager &rarr; City Operations Manager &rarr; Regional Manager &rarr; Head of Seller Growth &rarr; Chief Operating Officer (COO)WHY JOIN BIGZONE WORLD?<ul><li>Fast-growing technology company</li><li>Leadership role with strong career growth opportunities</li><li>Attractive salary, commission, and bonus structure after confirmation</li><li>Opportunity to build a nationwide seller and fulfillment network</li><li>Be part of Pakistan's next-generation global marketplace</li></ul>Apply now and help build the future of digital commerce with BigZone World.Pay: Rs100,000.00 - Rs150,000.00 per monthWork Location: Hybrid remote in Karachi

Business Manager (Female intern only)

OmalbyKomal

Job Description &ndash; Performance MarketerPosition: Performance Marketer Department: Marketing Industry: Women's Fashion &amp; Textile Clothing Reports To: Business Head / CEOJob SummaryThe Performance Marketer is responsible for planning, executing, optimising, and analyzing digital marketing campaigns to drive online sales, customer acquisition, and return on advertising spend (ROAS). This role focuses on data-driven marketing across paid digital channels, working closely with the creative, e-commerce, and brand teams to maximise campaign performance and achieve business growth.Key Responsibilities Performance Marketing<ul><li>Plan, launch, and optimize paid advertising campaigns across Meta (Facebook &amp; Instagram), Google Ads, TikTok, and other relevant platforms.</li><li>Manage campaign budgets to maximize ROI and achieve sales targets.</li><li>Monitor campaign performance and optimize targeting, creatives, and audience segmentation.</li><li>Conduct A/B testing on ad creatives, copy, landing pages, and campaign strategies.</li></ul>E-commerce Growth<ul><li>Drive website traffic, online conversions, and revenue growth.</li><li>Collaborate with the e-commerce team to improve conversion rates and customer experience.</li><li>Support promotional campaigns, seasonal launches, and sales events through targeted digital marketing.</li></ul>Analytics &amp; Reporting<ul><li>Track and analyze key performance metrics such as ROAS, CPA, CAC, CTR, CPC, conversion rate, and customer lifetime value.</li><li>Prepare weekly and monthly campaign performance reports with actionable insights.</li><li>Use analytics tools to evaluate campaign effectiveness and recommend improvements.</li></ul>Audience &amp; Customer Acquisition<ul><li>Build and manage customer audiences for prospecting, retargeting, and remarketing campaigns.</li><li>Develop strategies to improve customer acquisition, retention, and repeat purchases.</li><li>Optimize customer journeys across multiple digital touchpoints.</li></ul>Collaboration<ul><li>Work closely with the creative team to develop high-performing ad creatives, videos, and marketing content.</li><li>Coordinate with the brand, merchandising, and product teams to align campaigns with product launches and promotions.</li><li>Liaise with external agencies and platform representatives when required.</li></ul>Market Research<ul><li>Monitor competitor activities, digital trends, and emerging marketing technologies.</li><li>Stay updated on platform algorithm changes and digital marketing best practices.</li><li>Identify new growth opportunities and recommend innovative campaign strategies.</li></ul>Required Qualifications<ul><li>Bachelor's degree in Marketing, Business Administration, Digital Marketing, Media Sciences, or a related field.</li><li>2&ndash;4 years of experience in performance marketing, preferably within the fashion, retail, e-commerce, or consumer goods industry.</li></ul>Required Skills<ul><li>Strong hands-on experience with Meta Ads Manager and Google Ads.</li><li>Knowledge of TikTok Ads and other digital advertising platforms.</li><li>Understanding of Google Analytics 4 (GA4), Google Tag Manager, and Meta Pixel.</li><li>Experience with conversion tracking and campaign attribution.</li><li>Strong analytical and problem-solving skills.</li><li>Proficiency in Microsoft Excel and reporting tools.</li><li>Excellent communication and presentation skills.</li><li>Ability to manage multiple campaigns and meet deadlines.</li></ul>Preferred Skills<ul><li>Experience in fashion, apparel, retail, or lifestyle brands.</li><li>Knowledge of Shopify or other e-commerce platforms.</li><li>Experience with email marketing and CRM campaigns.</li><li>Basic understanding of graphic design and creative performance optimisation.</li></ul>Key Performance Indicators (KPIs)<ul><li>Return on Ad Spend (ROAS)</li><li>Cost Per Acquisition (CPA)</li><li>Customer Acquisition Cost (CAC)</li><li>Website traffic and conversion rate</li><li>Online sales and revenue growth</li><li>Click-Through Rate (CTR)</li><li>Cost Per Click (CPC)</li><li>Customer retention and repeat purchase rate</li><li>Campaign ROI and budget efficiency</li><li>Timely execution of promotional and seasonal campaigns</li></ul>Working Environment<ul><li>Fast-paced women's fashion and e-commerce environment.</li><li>Performance-driven role with a focus on continuous optimisation, innovation, and business growth.</li></ul>Work Location: In person

Performance Marketer

Flinzex

We are looking for a responsible and detail-oriented E-commerce Store Manager to manage our day-to-day online store operations.Key Responsibilities<ul><li>Confirm customer orders via WhatsApp/phone.</li><li>Manage daily order processing and dispatch.</li><li>Handle basic Shopify operations (orders, products, fulfillment, cancellations).</li><li>Coordinate with courier partners for smooth deliveries.</li><li>Track and manage inventory.</li><li>Maintain basic bookkeeping and weekly sales records.</li><li>Handle customer inquiries and after-sales support.</li><li>Monitor order status, returns, and COD refusals.</li><li>Prepare daily and weekly operational reports.</li><li>Assist with product uploads and updates on Shopify.</li><li>Ensure smooth day-to-day e-commerce operations.</li></ul>Requirements<ul><li>Basic knowledge of Shopify.</li><li>Good communication skills (Urdu &amp; English).</li><li>Familiarity with Microsoft Excel or Google Sheets.</li><li>Organized, responsible, and detail-oriented.</li><li>Ability to multitask and work independently.</li><li>Previous e-commerce experience is a plus.</li></ul>What We Offer<ul><li>Hands-on experience in a growing e-commerce brand.</li><li>Competitive salary based on experience.</li></ul>Pay: Rs35,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>The job timings are from 11 AM to 11 PM. Are you comfortable with it?</li></ul>Work Location: In person

E-commerce Store Manager (Shopify)

Explore 260+ Customer support manager in Karachi this August. Find roles across top companies and apply now to boost your career.