customer service representative Jobs in Alexandria

customer service representative

customer support representative (arabic/german/english) Jobs in Alexandria

customer support representative (arabic/german/english)

customer support representative

WOW24-7

We are looking for a part-time Dedicated Agent to join our partner company. This role focuses on managing customer applications, collecting and processing supporting documents, and providing exceptional customer support via voice, chat, and email. The ideal candidate will be detail-oriented, organized, and skilled in multitasking.Requirements<ul><li>German C1, Arabic C1, English B1 (for internal communication only), Kurdish (will be a plus).</li><li>Experience in customer support through voice, chat, and email.</li><li>Excellent organizational and communication skills.</li><li>Ability to collect, review, and process customer documentation accurately.</li><li>Strong problem-solving skills and attention to detail.</li><li>Empathy and professionalism when handling inquiries from customers, schools, and tutors.</li></ul>Responsibilities<ul><li>Provide customer support across multiple channels: voice, chat, and email.</li><li>Managing applications by collecting supporting documents from customers and schools (via email, chat, and phone).</li><li>Conduct sales outreach by calling warm leads and finalizing contracts.</li><li>Handle pre-sales and post-sales questions.</li><li>Troubleshoot and resolve common issues.</li><li>Communicate effectively with parents, schools, tutors, and internal teams.</li><li>Handle and resolve complaints with empathy and professionalism.</li><li>Send reminders and updates as needed.</li></ul>Would be a plus<ul><li>Experience in education, admissions, or tutoring services.</li><li>Background in sales or contract handling.</li><li>Knowledge of the Kurdish language</li><li>Experience handling sensitive customer data.</li></ul>Work conditions<ul><li>Remote work.</li><li>The probation period is two months.</li><li>Schedule: 20 (twenty) hours per week - 4 (four) hours per day during European business hours, Monday through Friday.</li><li>Full-time after a few months.</li></ul>Job Type: Part-timePay: E&pound;30,000.00 - E&pound;36,000.00 per monthExpected hours: 20 per weekApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written German? Have you had experience communicating with native German speakers?</li><li>Is Arabic your native language?</li><li>How would you assess your fluency in English?</li><li>Do you speak Kurdish? If yes, at what level?</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>

Customer Support Representative (Arabic/German/English)

Octopus Outsourcing

<div>
 
 Career Opportunities at Octopus Outsourcing!
 
 
 
 
 
 We are expanding our team and actively seeking talented, driven professionals to join us in two key roles. If you're ready for a dynamic work environment with competitive packages, check out the details below!
 
 
 
 
 
 1️⃣
 
 English Customer Service Representative
 
 
 
 A fantastic opportunity to represent a premier English account:
 
 
 ⦁ Role: Customer Service Representative
 
 
 ⦁ Salary: 16,000 EGP Net
 
 
 ⦁ Shifts: Rotational (24/7, including Night and Overnight shifts)
 
 
 
 
 
 2️⃣
 
 Sales Representative
 
 
 
 Maximize your earning potential with our dedicated Sales team:
 
 
 ⦁ Role: Sales Representative
 
 
 ⦁ Salary: 18,000 EGP Net + Uncapped Commission (paid in USD)
 
 
 ⦁ Shifts: Fixed Shifts
 
 
 
 
 
 ✅
 
 We Provide:
 
 
 
 ⦁ Comprehensive Social and Medical Insurance
 
 
 ⦁ Dedicated Transportation support
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Fluency in English B2/C1
 </li>
 <li>
 Graduates
 </li>
 <li>
 Flexibility with rotational shifts
 </li>
 </ul>
 
 
</div>

Customer Service Representative

Concentrix

<div><div><div><div><div>Location</div>
<div>Alexandria, Egypt
</div></div><div><div>Language</div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader">Summary</h2>
Join Concentrix Today!<h2 class="jobSectionHeader">
Description</h2><div> 
Job Description 
Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.</div> 


In this role, you'll:

Be the friendly voice to one of our major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice. 
Become a product pro, mastering the ins and outs of the latest trends. 
Troubleshoot issues with patience and a can-do attitude. 
Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience. 
Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. 
Essential Functions/Core Responsibilities

Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;) 
Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer. 
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer. 
Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures. 
Maintain basic knowledge of client products and/or services. 
Prepare complete and accurate work including appropriately notating accounts as required. 
Participate in activities designed to improve customer satisfaction and business performance. 
Offer additional products and/or services. 
Candidate Profile 
A minimum high school diploma with 3 to 6 months of relevant experience is preferred.

Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences. 
Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently. 
Basic computer navigation skills and PC Knowledge. 
Ability to work as a team member, as well as independently. 
Dependable with proficient attention to detail. 
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner. 
Able to rotate shifts, as needed. 
Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions. 
Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service. 
Based on location and/or program, additional experience/skills may be required 

<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul> 


Career Framework Role

Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels. 


We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! 


Disclaimer 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.</div></div></div><div></div>

Customer Service Advisor - English Speakers - Alex

nsave

<div><h1 class="jobSectionHeader">Customer Support Operations</h1>
At nsave, we&rsquo;re building a new kind of fintech focused on transforming the way underserved communities manage and grow their wealth. We&rsquo;re looking for an outstanding Customer Support Operator to join our growing team and play a pivotal role in supporting our users and shaping the customer experience. 
 
 This is a full-time role based in Egypt 
&#65039; This is a night shift position. Hours are 16:00 - 00:00 with a rotational Sunday shift.<h1 class="jobSectionHeader">
About the role:</h1>
Customer Support Operations at nsave means that you&rsquo;ll be on the front lines of our user experience. You&rsquo;ll support our customers with empathy and clarity, identify friction points in our product and processes, and work with cross-functional teams to drive continuous improvement. You will be responsible for:<h3 class="jobSectionHeader"> 
Customer interaction &amp; support:</h3><ul><li>
Serve as a primary point of contact for customer inquiries, delivering timely, accurate, and empathetic support</li><li>
Investigate and resolve issues, working with internal tools, partners, and stakeholders to unblock users</li><li>
User feedback/product improvement</li></ul><ul><li>
Identify patterns in support requests and proactively flag areas of friction or confusion</li>
Share insights from customer feedback to inform product and operations improvements 
<li>
</li></ul><h3 class="jobSectionHeader">
Operational processes:</h3><ul><li>
Help document and improve operational processes and workflows</li><li>
Create and maintain internal knowledge resources and standard operating procedures</li><li>
Identify inefficiencies and propose changes to improve scalability and consistency</li>
Collaborate cross-functionally to test and refine new features and processes 
<li>
</li></ul><h3 class="jobSectionHeader">
What We're Looking For:</h3><ul><li>
You have previous experience in fintech and have the fundamental understanding of fintech and the payment infrastructure.</li><li>
You&rsquo;ve used Intercom (or similar tools) and can support users with clarity and empathy</li><li>
You spot patterns, share insights, and take ownership of continuous improvement</li><li>
You write well and communicate with both warmth and precision</li><li>
You think critically, learn fast, and don&rsquo;t need to be told the same thing twice</li>
You follow processes but aren&rsquo;t afraid to challenge or improve them when needed 
<li>
</li></ul><h1 class="jobSectionHeader">
About nsave:</h1>
nsave is a fintech company with offices in London and Geneva, founded by Amer Baroudi and Abdallah AbuHashem. Our mission is to protect and grow the wealth of the financially excluded by offering safeguarded hard currency accounts and investment tools tailored to individuals in distressed economies. We use compliance-by-design principles and proprietary technology to provide secure, reliable services for people from regions where inflation is high and local banking systems are unstable.
To date, we&rsquo;ve raised $22 million in funding from top investors such as Sequoia Capital, Y Combinator, and SV Angel&mdash;and we&rsquo;re just getting started. Join us on our journey to build something exceptional.
 Learn more at: www.nsave.com</div>

Customer Support Operations, EGYPT

Work wonders 

VOD UK, a leading international company, is hiring for Full-Time positions in Cairo&amp;Alex, Egypt.Job Description:Manage client accounts, maintain strong relationships with international clients, and deliver outstanding customer service.What We Offer:- Competitive Salary- Transportation Provided- No Overnight Shifts- Hybrid Work Model- Connectivity Allowance: 650 EGP/monthQualifications:- Proficiency in English (B2+ to C1 level, written and spoken)- Problem-solving skills and ability to manage multiple priorities- Detail-oriented and highly organized- Egyptian nationals onlyGrads,Dropout&amp;Gapyears are welcome to applyHow to Apply:Send a message with your qualifications and interest to 01013282103.Job Type: Full-timePay: From E&pound;13,000.00 per month

Hilton

<div>Banquet Captain
A Banquet Captain is responsible for overseeing the set-up and clean-up of food and beverage during banquet functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability. 
 
 
What will I be doing? 
As a Banquet Captain, you will be responsible for overseeing the set-up and clean-up of food and beverage during banquet functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Supervise food and beverage service throughout banquet functions to ensure quality service and product quality</li>
<li>Assist with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.</li>
<li>Greet and welcome client representative and guests, responding to requests in a timely, friendly and efficient manner</li>
<li>Participate in and lead department meetings</li>
<li>Process banquet checks accurately and efficiently for payment</li>
<li>Ensure guest satisfaction throughout the meal service</li>
<li>Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations</li>
</ul>What are we looking for? 
A Banquet Captain at Hilton is always working on behalf of our guests and clients and as team with your coworkers. To fulfill this role successfully you need to have the attitude, behaviour, skills, and the following values:<ul>
<li>Positive attitude</li>
<li>Administration and organization skills</li>
<li>Know how to listen to suggestions and critics</li>
<li>Be committed to delivering high standard customer service</li>
<li>Take initiative</li>
<li>Teamwork</li>
<li>Ability to lead people</li>
<li>Good communication</li></ul>
It will be advantageous in this position if you demonstrate the following skills and differentials:<ul>
<li>Experience in hotel</li>
<li>Experience in similar function</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Banquet Captain

Boehringer Ingelheim

<div>THE POSITION
We are looking for a Medical Sales Representative based in Alexandria, Egypt . This position will be responsible in effectively representing and promoting Boehringer Ingelheim core products to existing and potential customers, by presenting the benefits of the products, with the objective of maximizing sales revenue and increasing market share. Key responsibilities in this role include offering innovative, tailored solutions to ensure long term presence of the Cardio Renal Metabolic (CRM) portfolio whilst adhering to company best practices. This position will be reporting to the District Manager. 
Tasks &amp; Responsibilities:
Sales Planning:
Builds and executes an effective Sales Action Plan with the objective of maximizing business in assigned territories and to ensure achievement of sales and market share targets/objectives Monitors the sales development and performance of Boehringer Ingelheim CRM products 
Sales Execution:
Works closely with district Sales Manager in executing an effective Sales Action Plan with the objective of maximizing business in assigned districts to ensure achievement of district sales targets/objectives
Plan and schedule daily visits with existing and potential customers to deliver the company's core product messages
Record and monitor product sales and obtain feedback from existing customers on product performance and activity
Secure a consistent and sustainable growth in sales and revenue by identifying and developing new market opportunities 
Stakeholder Management:
Build strong and long partnerships with all key stakeholders and ensure their full awareness of Boehringer Ingelheim product benefit.
Propose customized partnership programs for existing and future customers that need to build productive relations between them and the company 
Requirements:
<ul><li>Bachelor&rsquo;s degree in Pharmacy or similar studies.
</li><li>Minimum of 2 years' experience in the Market
</li><li>Previous experience in Cardio, Renal, Metabolic therapeutic areas is a plus
</li><li>Excellent communication and presentation skills
</li><li>Ability to build and maintain relations with internal and external stakeholders.</li></ul></div>

Medical Representative - Alexandria

Explore 61+ Customer support representative in Alexandria this December. Find roles across top companies and apply now to boost your career.

61 customer support representative jobs IN Alexandria

Customer Support Representative (Arabic/German/English)

Customer Service Representative

Customer Service Advisor - English Speakers - Alex

Customer Support Operations, EGYPT

Customer Service Representative

Banquet Captain

Medical Representative - Alexandria