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Styli

<div>
 
 
 Job Title:
 
 Customer Service Representative
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 Reporting To:
 
 Manager - Customer Service
 
 
 
 
 
 
 Introduction:
 
 
 
 STYLI Marketplace is an e-commerce concept founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI marketplace brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps.
 
 
 
 
 
 Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI marketplace has quickly become a leading player in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Delivering exceptional customer experience
 </li>
 <li>
 Handle customer interactions via call, email or chat effectively with ownership and empathy
 </li>
 <li>
 Provide accurate order, product, and delivery information.
 </li>
 <li>
 Follow Styli&rsquo;s quality standards (tone, process, empathy)
 </li>
 <li>
 Document all interactions accurately in CRM systems
 </li>
 <li>
 Own and drive key CS metrics across channels - CSAT, Quality Assurance Score (QA), Average Handling Time (AHT), First response time (FRT), and First contact resolution (FCR)
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree preferred (not mandatory)
 </li>
 <li>
 1&ndash;2 years of experience in Customer Service / E-commerce / Contact Center
 </li>
 <li>
 Fluent in English and Arabic (written &amp; spoken)
 </li>
 <li>
 Knowledge of CRM tools or helpdesk software preferred
 </li>
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 Willingness to work rotational shifts including weekends or holidays
 </li>
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 Communication &ndash; Clear, confident, and customer-focused
 </li>
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 Empathy &ndash; Understands and relates to customer emotions
 </li>
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 Problem Solving &ndash; Provides logical, fast, and effective solutions
 </li>
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 Teamwork &ndash; Works collaboratively to achieve common goals
 </li>
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 Adaptability &ndash; Handles changing workloads and priorities
 </li>
 <li>
 Attention to Detail &ndash; Ensures accuracy in data and communication
 </li>
 <li>
 Time Management &ndash; Handles multiple queries efficiently
 </li>
 </ul>
 
 
 
 
 
 At Styli, we are committed to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. As an equal opportunities&rsquo; employer, we celebrate the unique backgrounds, perspectives, and talents of our team members. We believe that a diverse workforce drives innovation and enhances our ability to serve our customers effectively. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are dedicated to creating an environment where everyone has the opportunity to thrive and succeed.
 
 
</div>

Customer Service Representative

AkzoNobel

<div>
 
 About AkzoNobel
 
 
 
 Since 1792, we&rsquo;ve been supplying the innovative paints and coatings that help to color people&rsquo;s lives and protect what matters most. Our world class portfolio of brands &ndash; including Dulux, International, Sikkens and Interpon &ndash; is trusted by customers around the globe. We&rsquo;re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It&rsquo;s what you&rsquo;d expect from a pioneering and long-established paints company that&rsquo;s dedicated to providing sustainable solutions and preserving the best of what we have today &ndash; while creating an even better tomorrow. Let&rsquo;s paint the future together.
 
 
 For more information please visit www.akzonobel.com
 
 
 &copy; 2024 Akzo Nobel N.V. All rights reserved.
 
 
 
 Job Purpose
 
 
 
 We are seeking a dedicated Customer Service Representative to oversee order related operations across Middle Eastern countries for Industrial Coatings (Metal) Middle East. The ideal candidate will liaise with our customers, manage end-to-end order processing, and collaborate with various internal teams to ensure exceptional service delivery
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Managing essential day-to-day duties and handling activities across Middle East countries for Industrial Coating Customers.
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 Dealing with the Customers to service their orders.
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 Processing end to end orders including delivery related, TAS (PO, GRN and invoicing).
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 Collaborating closely with Supply/Sales/Demand and Logistic and serving as the initial point of contact for all type of customer related enquiries.
 </li>
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 To Manage and review task like OTIF, SLOB, and Back Orders.
 </li>
 <li>
 To manage order receipt eA cintly, prioritising timely order processing and good customer interactions and relationships
 </li>
 <li>
 Manages the order-to-cash process with excellence in order processing
 </li>
 <li>
 Registers and processes customer orders in the ERP system received via, electronic mail, and phone or through other contact with the customer.
 </li>
 <li>
 Ensures order processing is handled with accuracy.
 </li>
 <li>
 Raises issues in delivery, documentation and/or invoices process with Supervisor.
 </li>
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 Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
 </li>
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 Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
 </li>
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 Makes proposals for improvements on work processes.
 </li>
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 Completes registering / filing / archiving of customer service-related documentation.
 </li>
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 Assures cooperation between customer service and field force regarding administration of customers' orders. Closely cooperates with the Planning,
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 Logistics functions to maintain consistency in approach towards customer service in the organization.
 </li>
 <li>
 Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&amp;E standards and acts in compliance with all regulations.
 </li>
 <li>
 Timely and accurately upload final documents to customer invoice portals,ensuring error-free transactions.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 At least 3 years customer service experience required.
 </li>
 <li>
 University graduate or equivalent.
 </li>
 <li>
 This role requires written and spoken skills in English languages
 </li>
 <li>
 Knowledge of ERP SAP systems is mandatory.
 </li>
 <li>
 Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills.
 </li>
 <li>
 Must be able to work well in a team environment
 </li>
 <li>
 MS OA ce (xcel / Word / PowerPoint).
 </li>
 <li>
 Good customer service and negotiation skills.
 </li>
 <li>
 Able to manage time and prioritize activities actively, and must be able to execute tasks quickly and efficientlySound understanding of other functional areas: sales, supply chain, marketing and logistics.
 
 
 </li>
 </ul>
 At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
 
 
 Requisition ID: 53668
</div>

KEY RESULTS AREASCS Process and Order Management:- The position is accountable to provide the highest standards of customer service in line with Ti sales and customer service processes with the purpose to achieve total customer satisfaction.- Manage the entire customer order process by thoroughly understanding customer requirements and executing order entry in the system within the set timelines conforming to the agreed terms and conditions.- Liaise with internal support departments to optimize service levels so as to fulfil customers&rsquo; expectation in terms of prompt order process, production lead time and delivery etc- Fulfill critical tasks like stocks movement per customer, on time payment receipts with firsthand accountability and escalate deviations to the manager to find timely solutions.Customer Communication and support:- Conduct customer communications with diligence, professionalism and empathy creating a lasting impact with assigned accounts/markets.- Contribute to problem solving and tactical conversations/emails with the customers in case the commitments turned not as informed due to internal or external circumstances.- Teamwork: as a part of the Sales and Customer Services team, collaborate with other CS members and offshore sales team in regard to all matters requiring internal attention and support.Education Qualification: Bachelor&rsquo;s degree in management/commerce/science streams with a helpful mindset and quick learning abilities.Key Skills/ Experience: Minimum 4 years&rsquo; experience in customer interface roles preferably in a technical/commercial products environment&middot;Multilingual English/Arabic speaker with professional writing and speaking skills&middot;Excellent interpersonal and team qualities with ability to collaborate with various levels in the team and outside.Attention to details and eye for numbers with proficiency in Excel program and exposure to data-based analysis systems.Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Alex_Holiday Homes

Job Type: Full-timeSalary: AED 2,000 - 3,000 per monthCandidates who has Own Visa !We're are looking for a passionate and experienced Female Telesales Representative for a Full-Time role, dedicated to driving sales for our company. ( Candidates only ! Who is Already based In UAE )Responsibilities include:● Engaging in cold calling to initiate sales opportunities and maintain strong customer relations.● Collaborating with management to update inventory using Google Sheets.● Ensuring accurate and up-to-date listings on various social platforms.Our ideal Telesales. representative is an adept communicator with exceptional interpersonal skills, comfortable with telephone sales presentations.Requirements for the Telesales Representative position:● Previous experience in Telesales or Customer Service roles.● Proficiency in CRM and MS Office applications.Strong customer service orientation.● Outstanding communication skills.● Ability to effectively manage multiple tasks.●Team player with proficient negotiation skills.● High school diploma required; possession of a BA/BSc degree is advantageous.This is a Full-Time role with a monthly salary of AED 3,000.Location Requirement: Motor city ! Candidates must have reliable transportation or plan to relocate before the start date!Job Type: Full-timePay: AED 2,000 -3,000 per monthJob Type: Full-timePay: AED2,000.00 - AED3,000.00 per monthExperience:<ul><li>telemarketer: 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Experienced Female Telesales (English ,Urdu, Tamil Languages )

Riyada Capital Marketing Management

Telesales RepresentativeJob SummaryWe are looking for a confident and motivated Telesales Representative to join our growing team. In this role, you will make outbound calls to prospective customers, promote our products and services, build customer relationships, and achieve sales targets.Key Responsibilities<ul><li>Make outbound sales calls to prospective customers.</li><li>Promote and explain the company's products and services.</li><li>Build positive relationships with customers and identify their needs.</li><li>Handle customer inquiries and objections professionally.</li><li>Maintain accurate customer records in the CRM system.</li><li>Achieve individual sales targets and performance goals.</li></ul>Requirements<ul><li>Excellent communication and interpersonal skills.</li><li>Strong sales and negotiation abilities.</li><li>Comfortable communicating with customers over the phone.</li><li>Basic computer proficiency.</li><li>Previous telesales or sales experience is an advantage.</li></ul>Benefits<ul><li>Competitive basic salary plus attractive commission.</li><li>Employment visa provided.</li><li>Medical insurance provided.</li><li>Professional and supportive work environment.</li><li>Career growth and development opportunities.</li></ul>Working HoursMonday to Friday 9:00 AM &ndash; 6:00 PMWeekly Off Saturday &amp; SundayPay: AED3,000.00 - AED8,000.00 per monthWork Location: In person

Telesales Executive

CREDITCARE CREDIT MANAGEMENT LLC

Job description:Company: CreditCare Credit Management LLC &ndash; Dubai Salary: Up to AED 3000 (Depends on Experience) Benefits: Visa, Medical, and other benefits as per UAE Labour LawJob DescriptionCreditCare Credit Management LLC is looking for a Female Customer Service Representative (CSR) to join our team in Dubai. The ideal candidate will be responsible for handling customer inquiries, providing excellent support, and maintaining high levels of customer satisfaction.Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Assist clients with queries, account details, and service information</li><li>Maintain accurate records of customer interactions</li><li>Provide timely solutions and escalate issues when necessary</li><li>Work collaboratively with the team to achieve departmental goals</li></ul>Requirements<ul><li>Female candidates only</li><li>Previous customer service experience preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to learn</li><li>Fluent in English; additional languages are a plus</li><li>Must be currently in the UAE</li></ul>Salary &amp; Benefits<ul><li>Salary up to AED 3000 (based on experience)</li><li>Visa, Medical, and other benefits provided as per UAE Labour Law</li><li>Supportive and professional work environment</li></ul>Job Types: Full-time, Permanent, Contract, FresherContract length: 24 monthsJob Types: Full-time, PermanentPay: Up to AED3,000.00 per monthWork Location: In person

Customer Support Executive Sales (Female)

Citrix ProjecDevelopment Consultant LLC

Telesales Representative shall contact potential and existing customers by phone to inform them of their company's products, services and offers. Telesales agents also receive phone calls of people responding to direct marketing and advertising campaigns. Requirements and skills<ul><li>Proven experience as telesales representative or other sales/customer service role</li><li>Proven track record of successfully meeting sales quota preferably over the phone</li><li>Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems</li><li>Ability to learn about products and services and describe/explain them to prospects</li><li>Excellent knowledge of English</li><li>Excellent communication and interpersonal skills</li></ul>Pay: AED3,000.00 - AED5,500.00 per monthWork Location: In person

Telesales Representative

Explore 707+ Customer support representative in Dubai this August. Find roles across top companies and apply now to boost your career.

707 customer support representative jobs In Dubai

Customer Service Representative

Customer Service Representative

Customer Service Representative

Experienced Female Telesales (English ,Urdu, Tamil Languages )

Telesales Executive

Customer Support Executive Sales (Female)

Telesales Representative