customer support representative

Bloxsoft Digital Private Limited

We are seeking a Customer Support Representative who is customer-focused, proactive, and an excellent communicator. The ideal candidate will be responsible for making calls to the leads and converting them and handling customer queries, resolving issues efficiently, and ensuring a smooth customer experience across multiple communication channels.Key Responsibilities<ul><li>Handle customer inquiries via phone, chat, and WhatsApp</li><li>Resolve customer complaints and issues in a timely and professional manner</li><li>Provide accurate information about products, services, and processes</li><li>Maintain detailed records of customer interactions in CRM systems</li><li>Escalate complex issues to the relevant teams when required</li><li>Follow up with customers to ensure resolution and satisfaction</li><li>Meet service quality, response time, and customer satisfaction targets</li></ul>Required Skills &amp; Qualifications<ul><li>Strong verbal and written communication skills</li><li>Customer-oriented mindset with problem-solving abilities</li><li>Ability to handle high-volume queries efficiently</li><li>Good listening skills and patience</li></ul>Preferred Qualifications<ul><li>Prior experience in customer support, call centers, or FinTech companies</li><li>Multilingual abilities (English, Hindi, regional languages) are an advantage</li></ul>What We Offer<ul><li>Competitive salary and performance incentives</li><li>Training and career growth opportunities</li><li>Supportive and fast-paced work environment</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED3,500.00 per monthLanguage:<ul><li>Hindi (Required)</li><li>English (Required)</li></ul>Work Location: In person

Customer Support Representative

VR Cleaning Services

Customer Service Representative &ndash; Facility management (UAE Nationals Only)We are seeking a proactive and customer-focused Customer Service Representative to join our TM team. This position is open to UAE Nationals only.Key Responsibilities:<ul><li>Handle incoming calls, WhatsApp messages, and emails from customers</li><li>Schedule and coordinate appointments with operations teams</li><li>Address customer inquiries, complaints, and service requests</li><li>Follow up with clients to ensure satisfaction</li><li>Maintain accurate booking and customer records</li><li>Support daily administrative and coordination tasks</li></ul>Requirements:<ul><li>UAE National (Emirati) &ndash; mandatory</li><li>Excellent communication skills in Arabic and English</li><li>Strong organizational and multitasking abilities</li><li>Customer-focused attitude</li><li>Experience in customer service is preferred</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative(UAE National)

Copart Middle East

<div>
 
 We are looking for a
 
 Customer Service Representative
 
 to join our team and manage high-volume
 
 inbound and outbound calls
 
 . This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, and is passionate about delivering excellent customer experiences.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Handle
 
 inbound and outbound customer calls
 
 in a professional and timely manner
 </li>
 <li>
 Respond to customer inquiries, complaints, and service requests efficiently
 </li>
 <li>
 Provide accurate information and guide customers through processes
 </li>
 <li>
 Record and track all customer interactions in the system
 </li>
 <li>
 Coordinate with internal teams to resolve issues and ensure quick turnaround
 </li>
 <li>
 Follow up with customers to ensure resolution and satisfaction
 </li>
 <li>
 Maintain high service standards in line with company policies
 </li>
 <li>
 Support additional customer service tasks when required
 </li>
 </ul>
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Proven experience in a
 
 call center or phone-based customer service role
 
 </li>
 <li>
 Fluent in
 
 English and Arabic
 
 (spoken and written)
 </li>
 <li>
 Strong communication, listening, and problem-solving skills
 </li>
 <li>
 Ability to handle high call volumes and work under pressure
 </li>
 <li>
 Organized with strong attention to detail
 </li>
 <li>
 Professional, calm, and customer-focused approach
 </li>
 </ul>
 
 
 Preferred:
 
 
 <ul>
 <li>
 Experience in the
 
 automotive or motor insurance industry
 
 </li>
 <li>
 Previous experience working in the UAE
 </li>
 </ul>
 
 
</div>

Customer Service Representative

uPay Payment Services LLC

Job description:We are looking for a candidate to help the customers by listening to their queries and assisting them accordingly.Some of the roles, responsibilities and skills required are:- Must speak HINDI/URDU and ENGLISH (Arabic is a plus).- Excellent communication abilities, including written and verbal communication.- Handle calls in a consistently polite, professional and efficient manner.- Answer phones and messages, respond to customer requests and clarify the desired information.- Follow-up on customer inquiries that are not immediately resolved.- Take the extra mile to engage and help the customers.- Previous call center customer service experience is required.- Skills preffered: 3CX, Zendesk, FreshDesk, Bitrix24*This is not a typical telemarketing role where you&rsquo;ll be asked to generate leads or achieve targets on monthly basis, it&rsquo;s just a customer support position to provide better assistance and resolve our customer concerns*-------------------------------------------------Location: Al Barsha 1Working Hours: 9 AM &ndash; 6 PMNo. of Positions: 1Salary: 1,500-2,500 AED-------------------------------------------------To Apply: Mail-to: jobs@upay.ae with the subject CALL CENTER REPRESENTATIVE - Full Time.Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Will you be able to join Immediately? </li></ul>Work Location: In person

Customer Service Representative Full Time

Al-Futtaim

<div>Job Requisition ID: 177150
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
<ul><li>
The Customer Support Representative is responsible for handling customer inquiries for Linde parts sales, ensuring swift and accurate processing and delivery of orders. The role requires maintaining high customer satisfaction, meeting individual parts revenue targets, and achieving budgeted sales revenue targets. The incumbent plays a critical role in both customer interaction and logistics coordination to fulfill customer needs while also handling payment collection and invoice explanations. Success in this role requires excellent interpersonal skills, technical knowledge, and a strong drive for achieving high customer service standards.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
Customer Interaction</h4> 
<ul><li>
Attend promptly and greet customers with a smile.</li><li>
Ask open-ended questions and record customer requests without delay.</li><li>
Collect accurate symptoms of complaints from the customer for quick resolutions.</li><li>
Empathize and clarify customer requests.</li></ul><h4 class="jobSectionHeader"> 
Parts Order Management</h4> 
<ul><li>
Ensure an adequate number of orders as per the business flow.</li><li>
Explain the content of order in detail to customers.</li><li>
Check parts order status and promise correct delivery time.</li><li>
Provide proper cost estimate and delivery time to customers.</li><li>
Minimize return orders from customers.</li></ul><h4 class="jobSectionHeader"> 
Active Delivery</h4> 
<ul><li>
Ensure keeping promised delivery time to customers.</li><li>
Coordinate with the parts department to ensure order completion on time.</li><li>
Update customers on order status and completion.</li><li>
Check and ensure accordance of invoice and delivery performed.</li><li>
Inform customer after order completion and agree on payment time.</li><li>
Explain the parts order and invoice to guide the cashier.</li><li>
Deliver the parts in person or arrange delivery.</li></ul><h4 class="jobSectionHeader"> 
Parts Revenue Targets</h4> 
<ul><li>
Achieve given revenue targets.</li><li>
Promote value-added parts sales.</li><li>
Ensure monthly overdues are not more than agreed targets.</li></ul><h4 class="jobSectionHeader"> 
Customer Satisfaction</h4> 
<ul><li>
Obtain high standards of Customer Service Values.</li><li>
Resolve customer concerns at the earliest time to ensure satisfaction.</li><li>
Achieve high CSV Reports / Scores and AFAG Standards Reports / Scores.</li></ul> 

Required Skills To Be Successful: 
<ul><li>
Customer service skills and ability to handle customer requests effectively.</li><li>
Technical understanding of automotive parts and service processes.</li><li>
Strong communication and interpersonal skills.</li><li>
Proficiency in MS Office and ERP systems for business process management.</li></ul> 

What Qualifies You For The Role: 
<ul><li>
Diploma or Bachelor of Automobile/Mechanical Engineering.</li><li>
3 to 5 years overall experience in automobile dealership, with at least 3 years in Service Dept. as a Service Advisor, preferably in Buses/Commercial Vehicles.</li><li>
Proficiency in automotive dealer/distributor business processes and MS office applications, including ERP.</li><li>
Skills in customer handling and communication, with logical thinking to understand technical problems.</li><li>
Customer service orientation, honesty, responsibility, cultural sensitivity, and ability to work in teams.</li></ul> 
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Foreman

Concentrix

<div>
 
 
 Job Title:
 
 
 
 
 Customer Service Advisor - Arabic and English Speaker - Dubai
 
 
 
 
 Job Description:
 
 
 
 
 Join Concentrix Team today!
 
 
 
 
 Job Description
 
 
 
 
 Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other&rsquo;s success and well-being, proudly united as our &ldquo;game-changers". We're recognized with awards like "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 We&rsquo;re on the lookout for Arabic and English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from luxury retail, finance, real estate, fashion, healthcare, or another leading-edge industry.
 
 
 We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.
 
 
 
 
 Career Growth And Personal Development:
 
 
 
 
 This is a great opportunity to reimagine an all-new career journey and develop &ldquo;friends for life&rdquo; at the same time. We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed.
 
 
 Plus, at Concentrix there&rsquo;s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That&rsquo;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&rsquo;ve always envisioned.
 
 
 
 
 What You Will Do In This Role:
 
 
 
 
 
 As a Customer Service Representative, you will:
 
 
 
 <ul>
 <li>
 Review customer requests and expectations and respond to them according to their needs and situations
 </li>
 <li>
 Provide customer service support and resolution of routine problems regarding our client's product or services and will interface with their customers via phone, email, chat or social media depending upon the client requirements.
 </li>
 <li>
 Develop your tech skills and learn how to use software solutions that improve people&rsquo;s lives
 </li>
 <li>
 Champion better brand experiences for our customers and clients
 </li>
 <li>
 Your qualifications:
 
 
 </li>
 </ul>
 We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 
 
 
 
 Concentrix Is a Great Match If You:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or diploma in any related field
 </li>
 <li>
 Are proficient or bilingual in Arabic and English
 </li>
 <li>
 Are proactive, self-motivated, and solution-oriented
 </li>
 <li>
 Can work rotating and weekend shifts
 
 
 </li>
 </ul>
 Don&rsquo;t meet every requirement? No worries. We&rsquo;re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don&rsquo;t check every box, we encourage you to apply anyway. We&rsquo;ll do our best to match you with the right job, whether it&rsquo;s this one or another role.
</div>

Customer Service Advisor - Arabic and English Speaker - Dubai

Confidential

<div>
 
 
 Job Summary
 
 
 
 The Customer Service Executive &ndash; Logistics is responsible for managing customer communications related to shipments, deliveries, and logistics operations. The role ensures timely updates, effective resolution of queries and escalations, and delivery of high service quality to ensure customer satisfaction.
 
 
 
 
 
 
 Job Type
 
 : Permanent
 
 
 
 Salary
 
 : 6K to 8K AED
 
 
 
 Working Hours
 
 : 12hrs || 6 days/week
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage customer communication and provide timely updates on shipment and delivery status
 </li>
 <li>
 Handle customer queries related to logistics operations, delays, and service issues
 </li>
 <li>
 Address and resolve escalations in coordination with internal operations and transport teams
 </li>
 <li>
 Ensure accurate and proactive communication regarding delivery timelines and exceptions
 </li>
 <li>
 Coordinate with planning, dispatch, warehouse, and transport teams for issue resolution
 </li>
 <li>
 Maintain high standards of service quality and customer satisfaction
 </li>
 <li>
 Track shipments and provide real-time updates to customers as required
 </li>
 <li>
 Maintain records of customer interactions, complaints, and resolutions
 </li>
 <li>
 Identify recurring issues and support process improvements
 </li>
 <li>
 Ensure adherence to service level agreements (SLAs) and company policies
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Customer handling and conflict resolution ability
 </li>
 <li>
 Good understanding of logistics and supply chain operations
 </li>
 <li>
 Ability to work under pressure and manage multiple queries
 </li>
 <li>
 Problem-solving and coordination skills
 </li>
 <li>
 Proficiency in MS Office and logistics tracking systems
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Logistics, Supply Chain, or related field
 </li>
 <li>
 1&ndash;4 years of experience in customer service, preferably in logistics or transportation industry
 </li>
 <li>
 Experience with shipment tracking or transport coordination is an advantage
 </li>
 </ul>
 
 
</div>

Explore 2167+ Customer support representative in Dubai this April. Find roles across top companies and apply now to boost your career.

2167 customer support representative jobs In Dubai

Customer Support Representative

Customer Service Representative(UAE National)

Customer Service Representative

Customer Service Representative Full Time

Foreman

Customer Service Advisor - Arabic and English Speaker - Dubai

Customer Service Representative