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customer support specialist

Sitters Child Care Services

We are seeking a dynamic and results-oriented Customer Care Service to join our team.Responsibilities:<ul><li>Manage large amounts of incoming phone calls.</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid, and complete information by using the right methods/tools.</li><li>Meet personal/customer service team sales targets and call handling quotas.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Keep records of customer interactions, process customer accounts, and file documents.</li><li>Follow communication procedures, guidelines, and policies.</li></ul>Requirements and Skills:<ul><li>Proven customer support experience or experience as a Client Service Representative.</li><li>Track record of over-achieving quota.</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices.</li><li>Customer orientation and ability to adapt/respond to different types of characters.</li><li>Excellent communication and presentation skills.</li></ul>Job Types: Full-time, PermanentPay: From AED3,000.00 per month

Customer Care Specialist

International Business retainers LLC

Job SummaryWe are seeking a trustworthy and detail-oriented Customer Service Associate to manage customer inquiries, resolve issues, and maintain exceptional service standards. This role requires handling sensitive customer information with the highest level of confidentiality and compliance.Key Responsibilities<ul><li>Respond to customer queries via email, phone, and chat in a timely and professional manner.</li><li>Maintain accurate records of customer interactions in the CRM system.</li><li>Ensure strict adherence to data protection policies and confidentiality agreements.</li><li>Handle sensitive customer data responsibly, following company security protocols.</li><li>Escalate complex issues to relevant departments while safeguarding customer information.</li><li>Monitor and report any suspicious activity related to data handling.</li><li>Stay updated on data privacy regulations and company compliance standards.</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience in customer support or service roles.</li><li>Strong understanding of data privacy principles (GDPR, local regulations).</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work with CRM systems and ticketing platforms.</li><li>High level of integrity and attention to detail.</li><li>Basic knowledge of IT security practices is a plus.</li></ul>Preferred Qualifications<ul><li>Experience with DLP tools or secure CRM systems.</li><li>Certification in Data Protection or Information Security (optional but desirable).</li></ul>What We Offer<ul><li>Competitive salary and benefits.</li><li>Training on data security and compliance.</li><li>Opportunity to work with advanced tools ensuring customer data protection.</li></ul>Compliance &amp; ConfidentialityThis position requires signing a Non-Disclosure Agreement (NDA) and adhering to strict data security protocols. Any breach of confidentiality will result in immediate termination and legal action. Mandatory Requirement: - No personal Phone use during working hours it must be locked in locker. During lunch break and after office hrs personal phone allowed.Job Types: Full-time, Permanent, Contract Contract length: 24 monthsPay: AED2,500.00 - AED3,000.00 per monthApplication Question(s):<ul><li>In case need to visit any customer office for any payment information are you ready to visit .</li></ul>Experience:<ul><li>Customer Service : 2 years (Required)</li></ul>Language:<ul><li>Hindi and English (Required)</li></ul>

Customer Service Associate

In Emirates

Job DescriptionWe are seeking a motivated and personable Customer Service Representative (CSR) to join our team. The ideal candidate is an excellent communicator who is passionate about helping customers, resolving issues efficiently, and maintaining a positive brand image.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, and/or in person</li><li>Resolve product or service issues with professionalism and empathy</li><li>Maintain accurate records of customer interactions and transactions</li><li>Process orders, forms, applications, and requests</li><li>Follow up to ensure customer satisfaction</li><li>Collaborate with internal teams to escalate and resolve complex issues</li><li>Meet or exceed performance metrics and service standards</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree required</li><li>2+ years of customer service experience preferred</li><li>Strong verbal and written communication skills</li><li>Fluency in English (written and spoken) required</li><li>Excellent problem-solving abilities</li><li>Ability to multitask and manage time effectively</li><li>Proficiency in Microsoft Office</li><li>Positive attitude and strong work ethic</li><li>Willingness to work on a shifting schedule, including evenings, weekends, and holidays as needed</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you flexible about working in shifts?</li><li>Would you be open to making cold calling or client outreach?</li><li>Are you proficient in Microsoft Office?</li></ul>Experience:<ul><li>Customer Service: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>

Customer Service Representative

Tadbeer Leadership Domestic Workers Services

Customer Happiness Consultant (Emiratization)<ul><li>Location: United Arab Emirates</li><li>Employment Type: Full-Time</li><li>Eligibility: UAE Nationals (Family Book Required)</li><li>Experience: With or without prior work experience</li></ul>Key Responsibilities<ul><li>Accurately enter data provided by customers or internal departments into company systems.</li><li>Verify and validate information by comparing it with original source documents.</li><li>Update and maintain existing records to ensure all information is current and accurate.</li><li>Retrieve customer, account, or service details upon request.</li><li>Review source documents for completeness and resolve discrepancies before data entry.</li><li>Use keyboards, scanners, and internal software systems efficiently to input data.</li><li>Follow established internal procedures, policies, and quality standards.</li><li>Identify opportunities for process improvements and recommend enhancements.</li><li>Maintain strict confidentiality and handle sensitive information with professionalism and care.</li><li>Provide friendly, solution-oriented support to customers and ensure a positive service experience.</li></ul>Qualifications &amp; Skills<ul><li>UAE National with a valid Family Book (required).</li><li>High school diploma or bachelor&rsquo;s degree (preferred but not mandatory).</li><li>Strong attention to detail and high level of accuracy.</li><li>Good communication skills in Arabic and/or English.</li><li>Basic computer skills and familiarity with data entry systems.</li><li>Ability to work in a fast-paced environment.</li><li>Flexible, proactive, and eager to learn.</li><li>Strong sense of responsibility and professionalism.</li></ul>Job Type: Full-timeLocation:<ul><li>Abu Dhabi (Required)</li></ul>

Customer Happiness Consultant (Emiratization)

Customer Happiness Consultant (UAEn)<ul><li>Location: Abu Dhabi</li><li>Employment Type: Full-Time</li><li>Eligibility: UAE Nationals (Family Book Required)</li><li>Experience: With or without prior work experience</li></ul>Key Responsibilities<ul><li>Accurately enter data provided by customers or internal departments into company systems.</li><li>Verify and validate information by comparing it with original source documents.</li><li>Update and maintain existing records to ensure all information is current and accurate.</li><li>Retrieve customer, account, or service details upon request.</li><li>Review source documents for completeness and resolve discrepancies before data entry.</li><li>Use keyboards, scanners, and internal software systems efficiently to input data.</li><li>Follow established internal procedures, policies, and quality standards.</li><li>Identify opportunities for process improvements and recommend enhancements.</li><li>Maintain strict confidentiality and handle sensitive information with professionalism and care.</li><li>Provide friendly, solution-oriented support to customers and ensure a positive service experience.</li></ul>Qualifications &amp; Skills<ul><li>UAE National with a valid Family Book (required).</li><li>High school diploma or bachelor&rsquo;s degree.</li><li>Strong attention to detail and high level of accuracy.</li><li>Good communication skills in Arabic and/or English.</li><li>Basic computer skills and familiarity with data entry systems.</li><li>Ability to work in a fast-paced environment.</li><li>Flexible, proactive, and eager to learn.</li><li>Strong sense of responsibility and professionalism.</li></ul>Job Type: Full-timeLocation:<ul><li>Abu Dhabi (Required)</li></ul>

Customer Happiness Consultant (UAEn)

First Abu Dhabi Bank (FAB)

<div>
 Specific Job Accountability
 
 
 <ul>
 <li>
 Handle customer service issues, complaints/grievances with respect to product, service, billing of FAB and any other category
 </li>
 <li>
 Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
 </li>
 <li>
 Ensure adherence of policies and procedures
 </li>
 <li>
 Maintains customer records by updating customer history through service requests/complaints and Notes.
 </li>
 <li>
 To achieve set targets in terms of service standards and customer satisfaction scores for all assigned Complaints and related activities.
 </li>
 <li>
 Contribute to the business by capturing feedback new prospects for all types of FAB products as part of Process Improvement recommendations
 </li>
 <li>
 Ensure the business meets its obligations on the prevention of money laundering under the Bank&rsquo;s Policies and Standards and under local laws and regulations.
 </li>
 </ul>
</div>

Senior Officer, Complaints Management (Emiratised Role - AlAin)

Kaptius

Job Title: Lead ITAM Implementer (HAM / SAM)Location: Abu Dhabi - Hybrid (remote with occasional travel) Employment Type: Permanent Compensation Guide: AED (tax free) - Dependent on ExperienceAbout KaptiusKaptius is a fast-growing ServiceNow Partner, delivering enterprise-scale digital transformation programmes across the Middle East. As our footprint in the UAE continues to expand, we are strengthening our IT Asset Management (ITAM) capability to support complex customer environments and long-term platform maturity.We are looking for a Lead ITAM Implementer with deep hands-on expertise across Hardware Asset Management (HAM) and Software Asset Management (SAM) to lead and deliver high-quality implementations for our customers.Role SummaryThe Lead ITAM Implementer is responsible for designing, implementing, and optimising ITAM solutions on the ServiceNow platform, with a strong focus on HAM and SAM. This role sits at the intersection of technical delivery, process design, and customer engagement.You will lead ITAM implementations end to end, act as a subject matter expert for asset lifecycle and compliance, and work closely with architects, developers, and customer stakeholders to ensure ITAM solutions deliver measurable business value.This is a senior, hands-on role suited to someone who enjoys owning outcomes, guiding others, and engaging directly with customers.Key Responsibilities<ul><li>Lead the end-to-end implementation of ServiceNow ITAM, including HAM and SAM Pro.</li><li>Design and configure asset lifecycle processes, including procurement, receiving, deployment, maintenance, optimisation, and disposal.</li><li>Implement and optimise software asset management capabilities, including entitlement management, reconciliation, compliance, and optimisation.</li><li>Configure and govern hardware asset models, lifecycle workflows, and asset normalisation.</li><li>Work closely with Discovery, CMDB, and ITOM teams to ensure accurate asset and configuration data.</li><li>Design and support integrations with procurement, finance, inventory, and vendor systems.</li><li>Act as ITAM design authority on projects, ensuring best practice and reuse of standard components.</li><li>Lead customer workshops and working sessions to define ITAM requirements, processes, and operating models.</li><li>Provide guidance and mentoring to developers, administrators, and junior ITAM consultants.</li><li>Support pre-sales activities, including solution design, estimation, and responding to ITAM-related requirements.</li><li>Identify opportunities to expand ITAM adoption across customers and feed these into delivery roadmaps.</li></ul>Experience Required<ul><li>Strong hands-on experience implementing ServiceNow ITAM, with deep expertise in HAM and SAM.</li><li>Proven track record delivering enterprise ITAM implementations, ideally in consulting or partner environments.</li><li>Practical experience with software licensing models, entitlement management, and compliance reporting.</li><li>Experience working with Discovery, CMDB, and integrations to support accurate asset data.</li><li>Comfortable engaging directly with customer stakeholders, including IT, procurement, finance, and asset managers.</li><li>Experience leading delivery streams or acting as a lead consultant on ITAM-focused engagements.</li><li>Familiarity with Agile delivery and ITIL-aligned service management practices.</li></ul>Skills &amp; Capabilities<ul><li>Deep understanding of ITAM processes and how they are implemented on the ServiceNow platform.</li><li>Strong configuration skills across HAM and SAM Pro, including workflows, rules, and reporting.</li><li>Solid understanding of CMDB data models, asset relationships, and discovery approaches.</li><li>Ability to design practical, scalable solutions that balance process, data quality, and automation.</li><li>Strong communication skills, able to explain ITAM concepts clearly to technical and non-technical stakeholders.</li><li>Confident workshop facilitator with a structured, consultative approach.</li><li>Collaborative mindset with a focus on quality, consistency, and customer value.</li></ul>CertificationsRequired / Strongly Preferred<ul><li>ServiceNow Certified System Administrator (CSA)</li><li>ServiceNow Certified Implementation Specialist &ndash; ITAM / HAM / SAM</li></ul>Nice to Have<ul><li>Additional ServiceNow CIS certifications (ITSM, ITOM)</li><li>ITIL certification</li><li>Vendor licensing certifications or ITAM-related training</li></ul>Why Join Kaptius<ul><li>Join a high-growth ServiceNow Partner building a strong ITAM capability in the UAE.</li><li>Work on complex, high-impact ITAM programmes with enterprise customers.</li><li>Opportunity to act as a go-to ITAM specialist and influence delivery standards.</li><li>Competitive, tax-free compensation aligned to specialist skill demand.</li><li>Long-term career growth within a growing Middle East practice.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Can you walk me through a full end-to-end ServiceNow ITAM implementation you&rsquo;ve personally led, specifically covering HAM and/or SAM Pro?</li><li>How have you configured and governed hardware asset lifecycle processes in ServiceNow (procurement through disposal)?</li><li>How have you ensured asset data accuracy between ITAM, CMDB, and Discovery?</li><li>Have you acted as ITAM design authority on a project? What decisions were you responsible for?</li></ul>

Lead ITAM Implementer

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