customer service representative Jobs in Abu Dhabi

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SkillersZone LLC

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 We are seeking aAdministrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the
 
 Middle East and North Africa (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
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 Customer Service (Primary)
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 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
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 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
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 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
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 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
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 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
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 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
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 Administrative Support (Core)
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 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
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 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
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 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
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 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
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 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
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 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
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 Cross-Functional Coordination
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 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
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 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
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 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
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 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
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 Requirements
 
 
 
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 High school diploma required; Bachelor&rsquo;s degree or diploma in Business Administration, Communications, or a related field is preferred
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 1&ndash;3 years of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
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 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
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 Experience using CRM systems (e.g., Salesforce, Zoho, Dynamics, HubSpot) or ticketing tools is preferred
 
 
 
 
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 Language Requirements (MENA-Focused)
 
 
 
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 Fluent Arabic (spoken and written) is strongly preferred for most MENA markets
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 Professional English (spoken and written) is required
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 Additional languages (French for North Africa, Urdu/Hindi/Tagalog for GCC customer bases) are a plus depending on market needs
 
 
 
 
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 Skills And Competencies
 
 
 
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 Strong customer-first mindset with the ability to remain calm and professional under pressure
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 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
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 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
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 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
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 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
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 High integrity and discretion when handling confidential customer and company information
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 Cultural sensitivity and awareness of customer expectations across different MENA countries
 
 
 
 
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 </ul>
 
 Working Conditions and Schedule
 
 
 
 
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 Role may be office-based, hybrid, or remote depending on business needs and country regulations
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 Typical working weeks in parts of MENA may follow Sunday&ndash;Thursday, with flexibility required during peak periods
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 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
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 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
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 Performance Indicators (KPIs)
 
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Administrative Customer Virtual Entry-Level Admin Assistant

PulseMediaNL (EMEA REGION)

<div>
 Position Summary
 
 
 We are seeking a proactive and customer-focused Customer Service Representative to join a remote support team. In this role, you will serve as the primary point of contact for customers, assisting with inquiries, resolving concerns, and ensuring a positive overall experience.
 
 
 The ideal candidate is an excellent communicator who remains calm under pressure, listens actively, and is committed to delivering high-quality service. This position is well suited for individuals who are organized, solution-oriented, and comfortable working independently in a remote environment.
 
 
 This is a flexible, remote opportunity designed for professionals who thrive in dynamic and customer-centric roles.
 
 
 Key Responsibilities
 
 
 
 As a Customer Service Representative, You Will
 
 
 
 <ul>
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 Respond to customer inquiries via email, chat, or phone in a timely and professional manner
 </li>
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 Provide accurate information about products, services, policies, and procedures
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 Resolve customer issues efficiently while maintaining a positive and empathetic tone
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 Document interactions and update internal systems with clear and detailed notes
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 Escalate complex or unresolved issues to appropriate departments when necessary
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 Follow established service guidelines and performance standards
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 Identify recurring customer concerns and provide feedback for process improvement
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 Maintain confidentiality and professionalism in all communications
 
 
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 Your role will be essential in maintaining customer satisfaction and strengthening brand trust.
 
 
 
 Qualifications &amp; Skills
 
 
 
 Successful candidates typically demonstrate:
 
 
 <ul>
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 Previous experience in customer service, call center support, retail support, or a related field
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 Strong verbal and written communication skills
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 Excellent problem-solving abilities and attention to detail
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 Ability to manage multiple conversations or tasks simultaneously
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 Comfortable working independently and meeting performance metrics
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 Basic proficiency with customer service software, CRM systems, or help desk platforms
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 Strong time management and organizational skills
 
 
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 A positive attitude, patience, and the ability to handle challenging situations professionally are key to success in this role.
 
 
 Work Structure
 
 
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 Fully remote work environment
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 Flexible scheduling depending on assigned shifts
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 Clear performance expectations and measurable service standards
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 Ongoing training and support resources provided
 
 
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 Engagement Terms
 
 
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 Independent contractor or employee classification depending on placement
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 Weekly payments through supported platforms
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 Performance-based incentives may be available
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 Role scope and hours may vary based on operational needs
 
 
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 Application Process
 
 
 
 To Apply
 
 
 
 <ul>
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 Submit your updated resume highlighting relevant customer service experience
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 Qualified candidates can expect follow-up communication within a few business days
 
 
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 We are looking for dependable and customer-oriented professionals who are passionate about delivering excellent service and creating positive customer experiences.
 
 
 If you'd like, I can also create a shorter job board version or a more call-center-focused version.
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Customer Service Representative (Remote)

Amana Healthcare

<div>
 
 Overview
 
 
 
 M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.
 
 
 Amana Healthcare is a leading long-term care and rehabilitation provider in the Middle East and GCC, and the region&rsquo;s pioneer in post-acute care services. It offers comprehensive long-term care, post-acute rehabilitation, transitional care, and home healthcare. As part of the M42 network, Amana is dedicated to delivering high-quality, patient-centered care tailored to the needs of individuals requiring complex or extended recovery support.
 
 
 The Agent, Contact Center is responsible to provide personalized customer service support by interacting in a courteous and professional manner with customers over the phone, email and if necessary, via other appropriate channels of communication.
 
 
 
 Responsibilities
 
 
 
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 Handle inbound and outbound calls, emails, and customer inquiries; route calls to the appropriate M42 departments when needed.
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 Provide clear and accurate information on appointments, referrals, services, care providers, events, and campaigns.
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 Deliver a consistent customer‑centric experience in every call and email, in line with M42 standards.
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 Ensure timely resolution, escalation, and documentation of customer queries, complaints, and recommendations.
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 Liaise with internal M42 departments to obtain information and support effective complaint resolution.
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 Maintain professional communication, etiquette, and demeanor at all times.
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 Use effective call‑handling skills including proper greetings, active listening, clear questioning, and correct transfer procedures.
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 Comply with health, safety, incident reporting, and infection control policies at all times.
 
 
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 </ul>
 
 Qualifications
 
 
 
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 Minimum of 2 years&rsquo; relevant experience in the healthcare industry
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 Strong knowledge of medical terminology
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 Excellent computer, typing, and data entry skills
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 Working knowledge of multi‑line telephone systems
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 Fluent in spoken and written English
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 Fluent in spoken and written Arabic
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Agent, Contact Center

Luxury and More Interiors

Job Title: Sales Representative/Customer Service RepresentativeLocation: Abu Dhabi Employment Type: Full-TimeAbout Us: We are a growing interiors company specializing in high-quality design and fit-out solutions. We are looking for a motivated and client-focused Sales Representative/Customer Service Representative to join our team and contribute to our continued success.About the Role: We are looking for a dynamic and results-driven Sales Representative/Customer Service Representative to join our team. Preferably, the ideal candidate will have a background in engineering, solid customer service experience, and a proven track record in client management and driving sales. This role requires excellent communication skills, a strong sales aptitude, and the ability to build long-term relationships with clients.Key Responsibilities:<ul><li>Handle client inquiries and provide professional customer support</li><li>Manage and follow up on leads to convert them into sales</li><li>Build and maintain strong client relationships</li><li>Achieve assigned sales targets</li><li>Maintain accurate records of client interactions and sales activities</li><li>Contact consultant to discuss potential additional work opportunities</li></ul>Requirements:<ul><li>Proven experience in sales and customer service</li><li>Strong experience in handling clients and closing sales</li><li>Excellent communication and negotiation skills</li><li>Ability to understand technical drawings/specifications is an advantage</li><li>Self-motivated and target-driven</li><li>Must have own valid visa</li><li>Arabic nationality only</li><li>Must be 18-25 years old</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Supportive and professional work environment</li></ul>Interested candidates may send their CV to info@luxuryandmore.net with the subject line: Sales Rep/Customer Service Rep Application.Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

Sales Representative/Customer Service

FLOMIC FREIGHT & LOGISTICS LLC

Job Title: Customer Service Representative Company: Flomic Balikbayan Cargo Location: Abu Dhabi, UAE Job Type: Full-TimeJob Description: Flomic Balikbayan Cargo is looking for a friendly, reliable, and customer-oriented Customer Service Representative to join our Abu Dhabi team. The ideal candidate will assist customers with inquiries, bookings, and shipment concerns while delivering excellent service.Key Responsibilities:<ul><li>Assist customers with booking pick-up and delivery of balikbayan boxes</li><li>Respond to inquiries via phone, WhatsApp, and social media</li><li>Provide accurate information about rates, schedules, and promotions</li><li>Coordinate with operations and drivers for smooth transactions</li><li>Handle customer concerns and complaints professionally</li><li>Update customer records and prepare basic reports</li><li>Promote company services and special offers</li></ul>Requirements:<ul><li>Currently based in Abu Dhabi</li><li>Previous customer service experience is an advantage</li><li>Good communication skills</li><li>Familiar with WhatsApp, Facebook, and basic computer applications</li><li>Friendly, patient, and customer-focused</li><li>Can work under pressure and in a fast-paced environment</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Supportive and friendly work environment</li><li>Opportunity for long-term employment</li></ul>You may send your CV to phlcargo@flomic.ae or balikbayan@flomic.ae.You can also send it via WhatsApp at +971 56 409 9353.We look forward to receiving your application!Job Type: Full-time

Customer Service Representative

PROPERTY SHOP INVESTMENT LLC - HQ

Key Responsibilities:<ul><li>Handle customer inquiries via phone, email, and in-person interactions</li><li>Provide accurate information about services and resolve customer concerns promptly</li><li>Maintain a high level of professionalism and customer satisfaction</li><li>Record customer interactions and maintain proper documentation</li><li>Coordinate with internal teams to ensure timely issue resolution</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or relevant experience in Customer Service</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving abilities and attention to detail</li><li>Ability to work in a fast-paced environment</li><li>Proficiency in MS Office and basic CRM tools</li></ul>Job Type: Full-timePay: From AED3,000.00 per monthWork Location: In person

First Abu Dhabi Bank (FAB)

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 As a Customer Service Representative, you will be the face of our company, representing FAB with every customer interaction. Your primary goal is to ensure an exceptional customer experience by providing accurate and timely information, resolving queries, and offering solutions. You will be a key contributor to our team, working collaboratively to maintain our high standards of service and uphold the company's reputation.
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Explore 1106+ Customer support specialist in Abu Dhabi this March. Find roles across top companies and apply now to boost your career.

1106 customer support specialist jobs In Abu Dhabi

Administrative Customer Virtual Entry-Level Admin Assistant

Customer Service Representative (Remote)

Agent, Contact Center

Sales Representative/Customer Service

Customer Service Representative

Customer Service Representative

Customer Service Representative