social media specialist Jobs in Abu Dhabi

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account support representative Jobs in Abu Dhabi

account support representative

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customer support specialist

Alhor Camping & Hunting Tools

We are seeking a highly detail-oriented and technically proficient CRM Specialist to oversee and enhance our customer relationship management systems. This role is critical in driving customer engagement, supporting the efficiency of sales and marketing operations, and ensuring the integrity and accuracy of customer data across platforms. The ideal candidate will possess strong analytical skills and a proactive mindset, with a commitment to improving workflows and delivering exceptional customer experiences.Key Responsibilities:<ul><li>Respond to customer inquiries promptly via phone, and WhatsApp.</li><li>Address customer concerns and complaints with empathy and professionalism.</li><li>Provide accurate information about product.</li><li>Collaborate with team members to improve customer service processes.</li><li>Identify customer issues and resolve them efficiently.</li><li>Handle returns, exchanges, and refunds in accordance with company policies.</li><li>Stay informed about company products and promotions.</li><li>Educate customers on product features and benefits.</li></ul>Qualifications and Skills:<ul><li>Basic knowledge of CRM systems.</li><li>Strong written and verbal communication skills</li><li>Familiarity with online communication tools.</li><li>Good communication skills.</li></ul>Job Types: Full-time, PermanentExperience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Customer Service Representative (Female)

SupportYourApp

<div>Passionate about the world of tech?
What if you had a chance to be a part of the world&rsquo;s leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let&rsquo;s see what it takes
What you will do:<ul>
<li>Provide exceptional customer support via chats, and emails</li>
<li>Build positive and long-lasting relationships with customers</li>
<li>Meet team KPIs</li>
<li>Always be up-to-date with cutting-edge technology</li>
<li>Securely work with customers&rsquo; sensitive information</li>
<li>Apply the latest and greatest customer happiness practices</li>
<li>Maintain working knowledge of our client&rsquo;s products and services</li>
<li>Communicate with developers and other departments of various IT companies</li>
</ul>What you need to succeed in this role:<ul>
<li>Native Japanese and English communication skills</li>
<li>At least 6 months of experience in a customer support role</li>
<li>Personal or professional experience in crypto is a must</li>
<li>Analytical and research skills</li>
<li>Positive and responsible attitude</li>
<li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload)</li>
</ul>Will be a great plus:<ul>
<li>Experience with CRM systems</li>
<li>Experience in crypto/finance</li>
</ul>Benefits and Perks:<ul>
<li>Flexible schedule</li>
<li>Opportunity to work fully remotely</li>
<li>Inclusive international environment</li>
<li>Compensation in USD</li>
<li>Good bonuses for referring friends</li>
<li>Paid intensive training and probation</li>
<li>Work-life balance</li>
<li>Responsive management interested in your growth and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
<li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul>
Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we&rsquo;ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.</div>

(native Japanese) Customer Support Consultant, emails/chats (Remote)

The National Insurance Company – Daman

<div>
 
 
 Role Purpose
 
 
 
 To manage all aspects of administration and servicing of AXA Daman customers, including provision of approvals, processing of claims, placing overseas Guarantees of Payment (GOPs), and supporting customers with enquiries on their policies via calls and emails.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Customer Support &amp; Claims Handling
 </li>
 <li>
 Handle customer-facing tasks such as emails, calls, and overseas GOP placements.
 </li>
 <li>
 Manage escalations (e.g., delayed or declined pre-approvals, PBM, and reimbursement claims) and resolve during the first contact where possible.
 </li>
 <li>
 Cross-train on multiple tasks (RI claims, approvals, PBM override, membership tasks) to ensure quick resolution and first contact resolution.
 </li>
 <li>
 Offer value-added services such as Virtual Doctor and Mind Health.
 </li>
 <li>
 Ensure Stella feedback (global customer feedback tool) is shared after each customer interaction.
 </li>
 </ul>
 
 
 Operational &amp; Internal Support
 
 
 <ul>
 <li>
 Support Daman Operations team with queries on policy, pre-approval, and claims adjudication.
 </li>
 <li>
 Communicate with insured members and brokers on claims and requests, escalating to Daman team when necessary.
 </li>
 <li>
 Liaise with internal departments to ensure smooth scheme operations.
 </li>
 <li>
 Maintain confidentiality of all medical information.
 </li>
 <li>
 Perform ad-hoc tasks assigned by the manager.
 </li>
 </ul>
 
 
 Knowledge &amp; Business Understanding
 
 
 <ul>
 <li>
 Strong knowledge of medical policy wordings, insurance and billing policies.
 </li>
 <li>
 In-depth understanding of medical conditions, treatments, and procedures to support claims guidance and provider discussions.
 </li>
 <li>
 Knowledge of medical insurance platform structures and interaction between Daman and AGH.
 </li>
 <li>
 Awareness of competitors and their product offerings.
 </li>
 <li>
 Proficiency in IT systems (Word, Excel, data entry, reporting, data extraction, statistical analysis).
 </li>
 </ul>
 
 
 Decision-Making &amp; Judgment
 
 
 <ul>
 <li>
 Exercise sound judgment to ensure one-call resolution for customer queries
 </li>
 <li>
 Manage and prioritize multiple functional tasks within agreed turnaround times (TAT).
 </li>
 <li>
 Build and maintain positive working relationships between Daman and AXA.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Minimum Requirements
 
 
 <ul>
 <li>
 Tertiary education in Clinical or Paramedical field (degree required).
 </li>
 <li>
 Minimum 2 years in a clinical/paramedical field.
 </li>
 <li>
 Preferably with customer-facing experience.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 Effective planning, organization, and time management.
 </li>
 <li>
 Customer-focused with the ability to motivate others.
 </li>
 <li>
 Positive and adaptable to different cultures.
 </li>
 <li>
 Operational management.
 </li>
 <li>
 Customer centricity.
 </li>
 <li>
 Coaching and motivational skills.
 </li>
 <li>
 Strong analytical and problem-solving ability.
 </li>
 <li>
 Workload management and prioritization.
 </li>
 </ul>
 
 
</div>

Officer, IPMI Operations ( Nursing qualification)

C D General Trading LLC

Pay: 3,000.00 (AED) - 3,500.00 (AED) per monthJob description:NO PICTURE ON YOUR CV PLEASE DO NOT APPLY!CityDrinks.com is a premier online alcohol delivery service, offering a wide selection of alcoholic beverages directly to our customers' doors in Abu Dhabi. As part of our commitment to exceptional service, we are looking to expand our team with a dedicated Customer Service Representative who is passionate about helping others and enhancing customer satisfaction.Please Note: CityDrinks is a business that distributes and sells alcoholic beverages. Applicants should be comfortable working in an environment that involves the handling, marketing in, or promotion of alcohol-related products, in accordance with legal and regulatory standards.Job Description:As a Customer Service Representative, you will be the first point of contact for our customers, delivering professional customer support and driving customer satisfaction to new heights. You will handle customer inquiries, resolve issues, and provide timely and effective solutions to ensure a positive experience with every interaction.Key Responsibilities:<ul><li>Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.</li><li>Strategizing and monitoring the daily activities of customer service operations.</li><li>Assisting customer service staff with duties where required.</li><li>Training staff in areas of customer service and company policies.</li><li>Managing customer service coverage and customer flow to ensure proficient service.</li><li>Monitoring and authenticating returns, exchanges, and voids.</li><li>Investigating and solving customer service complaints.</li><li>Assisting with the development and implementation of service policies, and explaining these to staff and customers.</li><li>Maintaining documentation pertaining to customer service department activities.</li><li>Performing additional duties where needed.</li></ul>In addition to the task:<ul><li>Supervising the activities of dispatch staff, ensuring they fulfill their roles effectively and efficiently</li><li>Planning and scheduling dispatch operations, including routes and schedules for drivers</li><li>Resolving complaints or concerns raised by customers or staff related to dispatch services</li><li>Training new dispatch personnel and providing ongoing training to existing staff</li><li>Ensuring all dispatch operations comply with laws, regulations, and company policies</li><li>Maintaining accurate records of dispatch activities, including information about routes, schedules, incidents, and service levels</li><li>Implementing strategies to improve dispatch operations, including efficiency, customer satisfaction, and safety</li><li>Analyzing data related to dispatch operations and preparing reports for management</li><li>Ensuring the necessary dispatch equipment is in proper working condition and arranging for maintenance or replacement as necessary</li></ul>Requirements:- Proven work experience as a Customer Service Supervisor and have knowledge in Logistic.-Experience in customer support, customer care and relations.- Familiarity with our industry is a plus.- With leadership experience.- Understanding of how CRM systems work.- Excellent communication and problem-solving skills.- Multi-tasking abilities.- Patience when handling tough cases.- High school diploma; additional certification in Customer Service Supervisor is a plus.What We Offer:- The opportunity to work in a fast-paced and growth-oriented environment.- A role that is critical to the company's success and customer satisfaction.- Competitive salary and benefits package.- Professional development and training opportunities.C D General Trading is an equal opportunity employer committed to diversity and inclusion in the workplace.Job Type: Full-timePay: AED3,000 - 3,500 per monthAbility to commute/relocate:Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s):Will you be comfortable working for a Alcohol company.Experience:Customer Service: 5 years (Preferred)Job Type: Full-timeApplication Question(s):<ul><li>If NO PICTURE on your CV please do not apply</li></ul>Experience:<ul><li>customer service supervisor: 5 years (Preferred)</li></ul>Job Type: Full-timePay: From AED3,000.00 per month

Customer Service Representative

Six Construct

<div>Company Description 
Six Construct, a subsidiary of the BESIX Group, is the largest Belgian construction company operating in the Middle East. The company combines the efforts of a highly skilled workforce, along with strategic planning and innovative use of technology to overcome the most complex business challenges. Six Construct is a multi-services company that operates in the construction of commercial and residential buildings, sport and leisure facilities, infrastructure and marine-related projects. The company currently employs a workforce of 16,000 in the Middle East, and a total of 19,000 worldwide. 
Job Description 
<ul><li>
Telephone Handling &amp; Help Desk (CAFM)<ul><li>
Answer inbound calls and log them on CAFM.</li><li>
Make outbound calls to process customer complaints.</li><li>
Maintain helpdesk-related documents.</li><li>
Ensure smooth coordination between help desk and operations.</li><li>
Maintain knowledge of helpdesk policies and procedures.</li><li>
Achieve key performance indicators (KPIs) and support team members.</li><li>
Proactively monitor and address outstanding maintenance calls.</li><li>
Gather feedback from departments and update customers.</li><li>
Coordinate with helpdesk operators.</li><li>
Ensure timely completion of work as per service level agreement.</li><li>
Update and maintain CAFM data.</li><li>
Issue maintenance plans monthly and ensure compliance.</li><li>
Complete task-related data loading on CAFM.</li><li>
Manage helpdesk requests via email, chat, and WhatsApp.</li><li>
Maintain efficient filing systems.</li></ul></li><li>
Ensure compliance with company policies and procedures.</li><li>
Participate in special projects and support organizational functioning.</li><li>
Undertake additional duties as required for smooth departmental operation.</li><li>
Adhere to company policies and procedures.</li><li>
Promote and implement equal opportunities policies.</li><li>
Comply with safeguarding commitments.</li><li>
Manage risk and ensure compliance with health and safety policies.</li></ul> 

Qualifications 
<ul><li>
Minimum 2 years of relevant experience in customer service &amp; call centre, preferably in Facility Management industry.</li><li>
Graduate in Higher Secondary School; Bachelor's degree in any stream is a plus.</li><li>
Sound knowledge in MS &ndash; Office, telephone etiquette, customer services certifications.</li><li>
Excellent communication skills in English &amp; Arabic read &amp; write Basic report writing skills.</li><li>
Team player.</li><li>
Customer Relationship Management</li><li>
The ability to listen to others understand and interpret their views analysis and provided advice/solutions.</li><li>
Excellent oral and written communication skills with the ability to communicate effectively with both technical and non&ndash;technical staff.</li><li>
Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organization.</li><li>
Must be able to set and negotiate priorities with the customer &amp; contractors for themselves, and subsequently programs workload to achieve results and meet deadlines.</li><li>
Able to concentrate and focus on a range of issues.</li><li>
Capable of working in a demand driven service.</li><li>
Process and Procedure writing skills.</li></ul> 

Additional Information 
We believe our employees are key to our success, hence, we offer an inspiring working environment where our people feel rewarded &amp; engaged. Career opportunities &amp; training programs are offered to help you develop both personally and professionally and we offer attractive additional benefits to your monthly remuneration</div>

Helpdesk Operator

finance solutions

Responsible for providing excellent customer service, answering customer questions, and maintaining a pleasant customer experience.Develop strong relationships with customers, vendors, and stakeholders by providing high-quality customer service.Credit card sales job requires an employee to process and record credit card transactions accurately and efficiently.Comprehensive knowledge of credit card processing, including terminology and regulations.Excellent ability to multitask, prioritize tasks, and meet deadlines in a timely manner.Job Type: Full-timePay Up to : AED7,000.00 per monthLOCATION - DUBAI / ABU DHABIArabic speaking Only Job Type: Full-timePay: Up to AED10,000.00 per month

Relationship Officer

Fabrios Interior Design

We are looking for a friendly and customer-focused Laundry Customer Service Representative to join our team. The ideal candidate will serve as the primary point of contact for our customers, ensuring their laundry needs are met with excellent service and professionalism. This role involves taking orders, addressing customer inquiries, and providing a positive experience for all clients.Key Responsibilities:Greet customers warmly and assist with their laundry requests and inquiries.Take and record customer orders accurately, including special instructions and deadlines.Provide information about services, pricing, and turnaround times.Handle customer complaints or concerns professionally and efficiently.Coordinate with the laundry team to ensure timely and accurate delivery of services.Maintain a clean and organized customer service area.Process payments and handle cash or electronic transactions accurately.Keep records of customer interactions and transactions for reference.Promote additional services and products to customers when appropriate.Follow safety and hygiene protocols to ensure a safe environment.Qualifications:Excellent communication and interpersonal skills.Ability to handle multiple tasks and work efficiently under pressure.Friendly, approachable, and professional demeanor.Basic computer skillsDependable and punctual with good organizational skillsJob Types: Full-time, FresherPay: AED1,200.00 - AED1,800.00 per monthLanguage:<ul><li>ENGLISH (Required)</li></ul>License/Certification:<ul><li>VISA (Required)</li></ul>

LAUNDRY RECEPTIONIST

Explore 1513+ Customer support specialist in Abu Dhabi this September. Find roles across top companies and apply now to boost your career.