customer service officer Jobs in Abu Dhabi

customer service officer

bilingual customer care specialist - english & arabic Jobs in Abu Dhabi

bilingual customer care specialist - english & arabic

customer care executive Jobs in Abu Dhabi

customer care executive

customer success manager Jobs in Abu Dhabi

customer success manager

customer support representative Jobs in Abu Dhabi

customer support representative

customer support specialist

RestHero.io

Overview We are seeking a Customer Support Representative to assist customers with inquiries, troubleshoot issues, and provide outstanding service. You will handle customer interactions via phone, email, and chat while maintaining a high level of professionalism. Strong communication skills and experience with CRM tools like Salesforce or Zendesk are required. The role involves resolving customer concerns efficiently and contributing to service improvements. Join us to enhance customer satisfaction and support our growing client base. Responsibilities <ul><li>Handle customer inquiries via phone, email, and chat with professionalism.</li><li>Troubleshoot issues and provide timely resolutions.</li><li>Resolve customer concerns efficiently and contribute to service improvements.</li><li>Utilize CRM tools (e.g., Salesforce or Zendesk) to manage customer interactions and track issues.</li></ul> Qualifications <ul><li>Strong communication skills.</li><li>Experience with CRM tools like Salesforce or Zendesk.</li><li>Ability to resolve customer concerns efficiently and professionally.</li></ul> Job details <ul><li>Seniority level: Entry level</li><li>Employment type: Full-time</li><li>Job function: Customer Service</li><li>Industries: IT Services and IT Consulting</li></ul>

Customer Support Representative

Concentrix

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions / Core Responsibilities<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')</li><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li><li>Maintain basic knowledge of client products and / or services</li><li>Prepare complete and accurate work including appropriately notating accounts as required</li><li>Participate in activities designed to improve customer satisfaction and business performance</li><li>Offer additional products and / or services</li><li>Track, document and retrieve information in call tracking database</li><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul>Candidate Profile<ul><li>High school diploma with three to six months of relevant experience preferred</li><li>Courteous with strong customer service orientation</li><li>Strong computer navigation skills and PC Knowledge</li><li>Ability to effectively communicate, both written and verbally</li><li>Dependable with strong attention to detail</li><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li><li>Tolerance for repetitive work in a fast-paced, high production work environment</li><li>Ability to work as a team member, as well as independently</li><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li><li>Ability to rotate shifts, as needed</li><li>Based on location and / or program, additional experience / skills may be required</li><li>Job requirements may vary by country and will not contravene any local laws</li></ul>Has program required basic skill set to perform routine tasks within simple processes but lacking program / product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.Supplemental Geographical InformationRECRUITER ENTER THE APPLICABLE LANGUAGE :GERMANY - This job description does not apply to employees in Germany.UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTIONPHILIPPINES<ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul>INDIA<ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently</li></ul>DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location :Language Requirements :Time Type :Customer Service Advisor • ARE Abu Dhabi, Building Khaleej Area

Customer Service Advisor - Arabic Speaker - Abudhabi

Paris Juice and Catering Services LLC

Wild &amp; The Moon is looking for passionate Baristas and Customer Service Officers to join our team.If you are energetic, customer-focused, and enjoy working in a dynamic environment, we would love to hear from you.Positions Available:<ul><li>Baristas</li><li>Customer Service Officers</li></ul>Location: Warehouse 77, Al Serkal Avenue, Al Quoz 1, Dubai To Apply: admindxb@wildandthemoon.com/contactdxb@wildandthemoon.comJoin us and be part of a team that values quality, sustainability, and great service.Job Type: Full-timeAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Barista/Customer Service

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 We are seeking a dedicated and customer-focused Officer- Customer Service (Emiratized Role) to join our team in Al Ain, United Arab Emirates. As a vital member of our customer service department, you will be responsible for sales, and providing exceptional support to our valued customers, ensuring their needs are met with professionalism and care.
 
 
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 Achieve sales targets
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 Serve as the primary point of contact for customer inquiries, concerns, and requests
 </li>
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 Respond to customer queries through various channels, including phone, email, and chat
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 Resolve customer issues in a timely and efficient manner, escalating complex problems when necessary
 </li>
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 Maintain accurate records of customer interactions and transactions using CRM systems
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 Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions
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 Collaborate with cross-functional teams to improve customer experience and service quality
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 Stay updated on company products, services, and policies to provide accurate information to customers
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 Participate in ongoing training and development programs to enhance customer service skills
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 <li>
 Contribute to a positive team environment by supporting colleagues and sharing best practices
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
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 Strong verbal and written communication skills in both Arabic and English
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 Excellent problem-solving abilities and attention to detail
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 Customer-oriented mindset with a passion for delivering exceptional service
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 Proficiency in customer service software and CRM systems
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 Previous experience in customer service or a related field (1-2 years preferred)
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 Bachelor's degree preferred
 </li>
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 In-depth knowledge of UAE culture and business practices
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 Ability to remain calm and professional in challenging situations
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 Strong time management and organizational skills
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 Flexibility to work in shifts, including weekends and holidays if required
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 <li>
 UAE national status (Emiratization requirement)
 </li>
 </ul>
</div>

Officer- Customer Service (Emiratized Role)

Al Tayer Group

An established industry player is seeking a dedicated Customer Service Representative to enhance client interactions and support service operations. This role involves welcoming customers, providing essential information, and ensuring their comfort while they await service. The ideal candidate will possess strong customer service skills, be proficient in Microsoft Office, and communicate effectively in both English and Arabic. Join a dynamic team in a multicultural environment where your contributions will directly impact customer satisfaction and service excellence.

Bilingual Customer Care Specialist - English & Arabic

<div>
 
 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 We are seeking a dedicated and customer-focused Officer- Customer Service to join our team in Abu Dhabi, United Arab Emirates. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients, handling inquiries, and ensuring a positive customer experience.
 
 
 <ul>
 <li>
 Actively sell and cross-sell asset and liability products to new and existing customers
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 Prepare, assess, and recommend loan product applications and maintenance requests
 </li>
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 Process customer requests, including account openings, online banking requests, and other services
 </li>
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 Educate customers about automated channels such as ATM, call center, and online banking
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 Attract new customers through personal relations and existing customer referrals
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 Meet individual sales targets and participate in daily retail sales team meetings
 </li>
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 Achieve monthly targets for onboarding customers to online and mobile banking applications
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 Ensure high levels of customer satisfaction and contribute to achieving Net Promoter Score (NPS) targets
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 Respond to customer inquiries forwarded from the call center
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 Collaborate with colleagues and internal stakeholders to resolve customer issues efficiently
 </li>
 <li>
 Complete mandatory training programs to stay updated on bank products and services
 </li>
 <li>
 Adhere to bank policies, processes, and procedures, both internal and external
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School diploma or equivalent
 </li>
 <li>
 Minimum of 2 years' relevant experience in the banking sector
 </li>
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 Familiarity with bank products, customer experience, and related policies and procedures
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Excellent problem-solving abilities and attention to detail
 </li>
 <li>
 Proficiency in customer service software and CRM systems
 </li>
 <li>
 Ability to work efficiently in a fast-paced environment
 </li>
 <li>
 Strong sales skills and ability to meet targets
 </li>
 <li>
 Knowledge of online and mobile banking platforms
 </li>
 <li>
 Empathetic approach to customer service
 </li>
 <li>
 Ability to work collaboratively in a team environment
 </li>
 <li>
 Flexibility to adapt to changing customer needs and bank procedures
 </li>
 </ul>
</div>

Officer- Customer Service

Looking to join the bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole. Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities. Job DescriptionTo serve customers by providing product and service information; resolving product and service issues while maintaining immaculate quality standards. To ensure the financial and reputational integrity of the organization by providing end-to-end solutions for a better customer service experience. Possessing a strong team spirit, motivation, and a friendly environment with all customers and colleagues. Specific Job Accountability<ol><li>Provide excellent customer service by attending to incoming calls within the quality guidelines.</li><li>Handle and resolve customer complaints to customer satisfaction within the defined authority limits and escalate as per process.</li><li>Recommend potential products or services to management by collecting customer information and analyzing customer needs.</li><li>Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.</li><li>Contribute to the business by generating new prospects/leads and upselling for all types of FAB products.</li><li>Maintain customer records by updating customer history through service requests/complaints and notes.</li><li>Maintain confidentiality of the bank's customers and data.</li><li>Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations.</li><li>Attend to special tasks assigned by team leader and managers.</li><li>Demonstrate flexibility in adhering to your planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined service levels and abandoned rates.</li><li>Ensure self-punctuality, adherence to policies & procedures, and discipline to the Centre.</li><li>Function within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.</li><li>Be authorized to take decisions as per the approved authorization matrix.</li></ol>QualificationsMinimum Qualifications: High School Minimum Experience: 0 - 2 years relevant experience in banking sector. Knowledge, Skills, and Attributes: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills. Excellent communication skills in English & Arabic.

Customer Service Representative (Emiratized Role)

Explore 1653+ Customer support specialist in Abu Dhabi this December. Find roles across top companies and apply now to boost your career.