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customer support specialist

Darkblue Technology

Job Description:We are seeking a Customer Service Representative who is an Arabic-speaking male to join our team. The role requires handling customer inquiries, providing accurate product/service information, and ensuring high levels of customer satisfaction.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls.</li><li>Provide detailed information about products and services.</li><li>Resolve customer complaints and concerns efficiently.</li><li>Record and update customer data accurately in the system.</li><li>Coordinate with other departments to meet customer needs.</li><li>Follow up with customers to ensure satisfaction.</li><li>Assist in sales support activities where required.</li></ul>Requirements:<ul><li>1&ndash;2 years of proven experience in a customer service role.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficient in Microsoft Office applications.</li><li>Should be multitasking</li></ul>Visa: Own PreferredJoining: ImmediateThis job is for Male &amp; Arabic Speaker OnlyHow to Apply:Interested candidates are encouraged to send their updated resume to hr@jstmea.com.Please use email subject by using below format otherwise your application will not be considered Subject format: JST-2508_[Name] [Position]We are eagerly waiting to onboard youNote: Please apply if you have relevant experience &amp; knowledge.Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Which visa you have?</li><li>How soon you can join us?</li></ul>

Customer Service Representative (Arabic Speaker Only)

AL FARAH GROUP OF COMPANIES

We are looking for Call Center RepresentativeJob summary: As a Call Center Representative, your responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding the organization&rsquo;s products or services.Duties and Responsibilities:<ul><li>Answering phones from customers professionally and responding to customer inquiries and complaints.</li><li>Researching required information using available resources.</li><li>Handling and resolving customer complaints regarding product sales to customer service problems.</li><li>Providing customers with the organization&rsquo;s service and product information.</li><li>Processing forms, orders, and applications requested by the customers.</li><li>Identifying, escalating priority issues, and reporting to the high-level management.</li><li>Routing inbound calls to the appropriate resources.</li><li>Following up complicated customer calls where required.</li><li>Completing call notes and call reports as necessary.</li><li>Obtaining and evaluating all relevant data to handle complaints and inquiries.</li><li>Recording details of comments, inquiries, complaints, and actions taken.</li><li>Upselling products to customers</li></ul>Requirements:Nationality: Arabic Nationalities OnlyEducation: High School / Diploma / BachelorLanguages: Arabic (Native) &amp; English ( Advanced)Experience:<ul><li>Call Center or customer service: minimum 1 year (Preferred)</li><li>Preferred Own visa only</li><li>Preferred Abu Dhabi candidates</li></ul>Job Type: Full-time, ContractJob Types: Full-time, ContractApplication Question(s):<ul><li>Do you have your owned VISA?</li></ul>Experience:<ul><li>min: 1 year (Required)</li></ul>

Call Center Representative

Salar Khan Tourism LLC

About Salar Khan Tourism:At Salar Khan Tourism, we specialize in crafting unforgettable travel experiences across breathtaking destinations. Whether it&rsquo;s cultural tours, adventure expeditions, or custom itineraries, we&rsquo;re passionate about connecting people with the beauty and heritage of our region. We're looking for a Customer Care and Social Media Officer who shares our love for travel and dedication to exceptional service.Role Overview:As the Customer Care and Social Media Officer, you will be the voice of Salar Khan Tourism&mdash;both in direct communication with our clients and on our social media channels. You&rsquo;ll help travelers with inquiries and bookings, resolve issues with professionalism, and create engaging content that brings our brand to life online.Key Responsibilities:Customer Care (60%)<ul><li>Respond promptly to customer inquiries via phone, email, WhatsApp, and social media.</li><li>Provide detailed information about tours, packages, availability, pricing, and travel tips.</li><li>Handle booking requests, special requirements, and follow-up support after trips.</li><li>Address and resolve customer complaints with a calm, solution-oriented attitude.</li><li>Maintain accurate records of customer interactions and feedback for continuous improvement.</li></ul>Social Media (40%)<ul><li>Manage Salar Khan Tourism&rsquo;s accounts on Instagram, Facebook, TikTok, and other platforms.</li><li>Plan, create, and schedule engaging content that showcases destinations, traveler experiences, and tour highlights.</li><li>Respond to comments, DMs, and mentions in a timely and friendly manner.</li><li>Stay up to date with social media trends to keep our content fresh and relevant.</li><li>Monitor analytics and prepare monthly reports on performance, growth, and engagement.</li></ul>Requirements:<ul><li>1&ndash;2 years of experience in customer service or social media (tourism or hospitality preferred).</li><li>Excellent communication skills in English (additional languages are a plus).</li><li>Confident in using social media management tools (e.g., Meta Business Suite, Buffer, Later).</li><li>Friendly, professional, and solution-focused attitude.</li><li>Ability to multitask and work both independently and as part of a team.</li></ul>Preferred Qualifications:<ul><li>Degree or diploma in Tourism, Marketing, Communications, or a related field.</li><li>Familiarity with CRM or booking platforms (e.g., TrekkSoft, Zoho).</li><li>Basic design or video editing skills (e.g., Canva, CapCut).</li><li>Passion for travel, culture, and delivering top-tier guest experiences.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Career growth opportunities in a dynamic and growing tourism company.</li><li>Travel perks and discounts on Salar Khan Tourism packages.</li><li>A friendly, collaborative team environment.</li><li>Flexible working hours (based on role requirements).</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,800.00 per month

Customer Care and Social Media Officer (Female)

qwerty

<div>JOB DESCRIPTION

Are you a customer service professional who wants to work on the cutting edge of entertainment? If so, you can help take our world-leading entertainment experience to the next level by joining our new team based in Abu Dhabi. Zero Latency&rsquo;s Free Roam Virtual Reality experiences are world leading, with centres all across the globe. Come and be part of this journey and help build the next generation of social interactive entertainment. 

ABOUT ZERO LATENCY

Zero Latency is the global leader in free-roam, multiplayer, virtual reality gaming. Zero Latency provides the most technologically advanced, immersive virtual reality gaming experiences on the planet. 

YOUR ROLE

We are looking for Game Masters who can guide customers through Zero Latency&rsquo;s world-leading experience with great energy and professionalism. 
You will oversee player safety briefings and run game sessions. Your priority is ensuring player safety and delivering high-end customer experiences. 
PRIMARY RESPONSIBILITIES
<ul>
<li>Customer greeting, check-in, suit-up and suit-down</li>
<li>Presenting the player safety briefing</li>
<li>Managing in-game sessions and ensuring player safety</li>
<li>Identifying, troubleshooting, and recording technical issues</li>
<li>Maintenance of Virtual Reality equipment</li>
<li>Supporting site team leaders</li>
<li>Assisting with the upkeep and presentation of the venue to ensure a welcoming environment.</li>
<li>Selling merchandise</li>
<li>Opening and closing the venue</li></ul></div>

Customer Service Professional - Game Master

Concentrix

<div>
 Job Title:
 
 
 Customer Service Advisor - Arabic speaker (Abu Dhabi)
 
 
 
 Job Description
 
 
 
 This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
 </li>
 <li>
 Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
 </li>
 <li>
 Identify and maximize selling and cross-selling opportunities.
 </li>
 <li>
 Identify customer problems and offer appropriate solutions.
 </li>
 <li>
 Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
 </li>
 <li>
 Participate in Outbound calling programs and other projects and activities when required.
 </li>
 <li>
 Handling projects and tasks whenever required and asked by the management.
 </li>
 <li>
 Perform customer transactions accurately and in an efficient manner.
 
 
 </li>
 </ul>
 
 Required Education, Skills And Qualifications
 
 
 
 <ul>
 <li>
 Min. 1 year call/contact center experience within banking, financial, insurance or healthcare sector, preferably telephonic.
 </li>
 <li>
 A bilingual fluent English (B2 Level+) and Arabic speaker.
 </li>
 <li>
 Good communication and interpersonal skills.
 </li>
 <li>
 Competent use of PC, must be good at MS Excel formulas.
 </li>
 <li>
 Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.
 </li>
 <li>
 Cheerful personality, always with a smile.
 </li>
 <li>
 Empathetic, patient and courteous in approach.
 </li>
 <li>
 Pleasant telephone etiquette and someone who loves to speak over the phone.
 </li>
 <li>
 Presentable with a positive, proactive and professional approach.
 </li>
 <li>
 Tolerance for repetitive work in a fast-paced, high production work environment.
 </li>
 <li>
 Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
 </li>
 <li>
 Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 ARE Abu Dhabi - Building Khaleej Area
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 R1326697
 
</div>

Customer Service Advisor - Arabic speaker (Abu Dhabi)

Sophia Home By Patina Interior

Sophia Home, one of the leading furniture stores in the UAE is looking for a full-time professional Sales Support Specialist with proven track record and at least 3&ndash;5 of year experience in sales support English and Arabic (both spoken &amp; written).Your responsibilitiesTimely resolve customer complaints, report the issue to the concern depts.Receive and process enquiries online &amp; phone and provide exceptional supportEstablish, develop and maintain positive customer relationshipsRecord and manage customer inquiry records on daily basis using CRMObtain and record customer satisfaction feedback via (phone, email message)Organize meeting with designer and team visit to site, if requiredMaintain up to date knowledge of the Sophia Home and its productsFollow company guidelines, vision, mission and valuesProvide assistance and support to other members of the team as and when requiredWork together with marketing manager, and keep close coordination with sale, delivery, supply chain and management and warehouse teams.Additional related duties assigned by managementAt least 2-4 years of proven experience in sales support or customer care with relevant qualification /degree.Proactive with an ability to organize, multitask, work under pressureA problem-solving mindset, and a team player who can also operate independentlyGood knowledge of Microsoft office toolsLanguage skills: Excellent English and Arabic (spoken &amp; written)If you&rsquo;re passionate about sales support, possess positive personality with problem solving mindset, and you are a good team player who can work closely with marketing manager and team to achieve the desire results, this role could be perfect for you. Apply now with your updated profile clearly mentioning how did you helped the companies in your previous positions.Job Type: Full-timePay: AED5,000.00 - AED10,000.00 per month

Sales Support Specialist

aramco

<div>
 
 
 
 JOB TO BE BASED IN SAUDI ARABIA
 
 
 
 
 
 
 
 
 Gas Insulated Switchgear (GIS) Specialist (69-380kV):
 
 
 
 
 Overview:
 
 
 
 Power Systems Projects &amp; Technical Support Department under Power Systems Organization is seeking an experienced and knowledgeable candidate to work as GIS specialist. PSP&amp;TSD is responsible for providing and managing highly technical and specialized engineering services to support the safe and reliable operation of Saudi Aramco electrical power system generation, transmission and distribution networks.
 
 
 
 
 
 
 
 The position requires a High Voltage Equipment Engineer specializing in switchgear and control gear. The candidate will work in the High Voltage Equipment Unit (HVEU) under Power Systems Projects &amp; Technical Support Department.
 
 
 
 
 
 
 
 
 
 Your primary role as HVEU Engineer is to provide the technical support for the company with regards to Designs, Standards, Commissioning, Maintenance, Operation, Investigations, etc. with regards to Power System Switchgear specifically GIS, but also the interface with Outdoor Terminations, Associated Bus Ducts and Dead Tank Circuit Breakers, used in Substation voltages 69 kV and above in the Power Systems of Saudi Aramco ensuring a safe and reliable power supply.
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 As the successful candidate, you will be required to perform the following:
 
 <ul>
 <li>
 
 To evaluate technical documents for design, engineering, manufacture, inspection, testing and performance of SF6 Gas Insulated Metal-enclosed Switchgears (GIS).
 
 </li>
 <li>
 
 Perform Root Cause Analysis on all critical equipment failures.
 
 </li>
 <li>
 
 Continuous review of the HV equipment maintenance programs to identify improvements to ensure the HV asset's safe and reliable operation.
 
 </li>
 <li>
 
 Supports maintenance agency as required in reviewing spare parts list of existing equipment.
 
 </li>
 <li>
 
 Provide technical expertise on troubleshooting failures, repairs, and evaluating if the equipment is designed to meet its intended or existing service conditions.
 
 </li>
 <li>
 
 Provides technical engineering input on repair details and offers onsite technical support, especially for critical equipment for the process.
 
 </li>
 <li>
 
 Provides engineering input for work packages to ensure Saudi Aramco standards and material specifications are followed.
 
 </li>
 <li>
 
 Represent the organization in industry and profession organizations, users' group, which address or govern electrical codes and standards.
 
 </li>
 <li>
 
 Review company standards and be familiar with international standards.
 
 </li>
 <li>
 
 Possess strong technical training, speaking, writing, and customer service skills.
 
 </li>
 <li>
 
 Able to direct daily work activities with limited supervision
 
 </li>
 <li>
 
 Able to work cooperatively in a team environment
 
 </li>
 <li>
 
 Other duties are assigned.
 
 </li>
 </ul>
 
 
 
 
 
 Minimum Requirement:
 
 
 
 As the successful candidate you will hold a
 
 Bachelor Degree in Electrical Engineering
 
 , MSc is preferred.
 
 
 
 
 
 You will have a
 
 minimum of 15 years of experience demonstrated by suitable references primarily in the area of GIS equipment specialism, such as contribution in international conferences as GIS specialist or worked/working for leading GIS manufacturers
 
 .
 
 
 
 
 
 Other requirements include:
 
 <ul>
 <li>
 
 Professional Engineer certification such as chartership or PE
 
 </li>
 <li>
 
 To have technical design level insight in GIS Technology of minimum 69kV and higher.
 
 </li>
 <li>
 
 To demonstrate an active role during in GIS commissioning as part of a projects or as OEM.
 
 </li>
 <li>
 
 To be familiar with FAT in a leading capacity demonstrating depth of compliance with manufacturing standards such as IEC.
 
 </li>
 <li>
 
 In-depth knowledge, experience, and recognition as a
 
 Switchgear
 
 
 Specialist include Membership of International Engineering Bodies and contribution at international conferences.
 
 
 </li>
 <li>
 
 Capable of assimilating and quickly applying newly acquired technical information.
 
 </li>
 <li>
 
 Ability to multi-task and manage changing priorities and seek opportunities to improve results and processes proactively, contributing to the goals, safety, and profitability of the compan
 
 y.
 </li>
 </ul>
 
 
 
 
 
 
 REGRET ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
 
 
 
 
 
</div>

GAS INSULATED SWITCHGEAR (GIS) ENGINEERING SPECIALIST (To Be Based in Saudi Arabia)

Explore 1298+ Customer support specialist in Abu Dhabi this September. Find roles across top companies and apply now to boost your career.