customer service representative Jobs in Abu Dhabi

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customer support specialist

ADIB - Abu Dhabi Islamic Bank

<div>
 
 
 
 Role: Customer Service Officer&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
 
 
 
 
 Location: Abu Dhabi
 
 
 
 
 Role Purpose:
 
 &nbsp;
 
 
 <ul>
 <li>
 Deliver excellent customer service in accordance with agreed standards.
 </li>
 </ul>
 
 
 
 Key Accountabilities of the role:
 
 
 
 <ul>
 <li>
 Responsible to close customer complaints and ensure that customer is satisfied with the service provided
 </li>
 <li>
 Ensure TAT is adhered to and where possible exceed customer expectations
 </li>
 <li>
 Ensure customer is constantly informed on status of his/her query.&nbsp;
 </li>
 <li>
 Co-ordinate and liaise with other departments in a professional manner
 </li>
 <li>
 Deliver right levels of service skills support &amp; coach other colleagues
 </li>
 <li>
 Participate in regular review and development meeting with key stakeholders
 </li>
 <li>
 Ensure compliance with bank policies&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 </li>
 <li>
 Positive customer feedback&nbsp;
 </li>
 <li>
 Ensure customer queries are resolved with agreed TAT
 </li>
 <li>
 Deliver professionalism when dealing with customers and other departments&nbsp;
 </li>
 </ul>
 
 
 
 Specialist skills / technical knowledge required for this role:
 
 
 
 <ul>
 <li>
 Customer service skills to resolve customer complaints
 </li>
 <li>
 Display flexibility in dealing with clients and other team members
 </li>
 <li>
 Good problem-solving skills
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Excellent decision-making skills
 </li>
 </ul>
 
 
 
 Previous experience required (if any):
 
 
 
 <ul>
 <li>
 Previous banking experience in similar role
 </li>
 <li>
 Knowledge of regulated financial services and banking industries
 </li>
 <li>
 Detailed understanding of asset product&nbsp;
 </li>
 <li>
 In depth understanding of the internal process, procedures and internal systems
 </li>
 </ul>
 
 
 &nbsp;
 
 This position is for UAE Nationals (Abu Dhabi based) only.
 
 
 
 &nbsp;
 
 
</div>

Customer Service Officer

<div>
 
 
 
 Role: Customer Services Support Officer&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
 
 
 
 
 Location: Abu Dhabi
 
 
 
 
 Role Purpose:
 
 Deliver Excellent customer service in accordance with agreed standards&nbsp;
 
 
 
 Key Accountabilities of the role: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 <ul>
 <li>
 Opening and closing applicant on time.
 </li>
 <li>
 Ensure proper implementation and follow up with timely.
 </li>
 <li>
 Prepare finance applications and obtain necessary approvals.
 </li>
 <li>
 Performed efficient troubleshooting of issues.
 </li>
 <li>
 Ensure TAT is adhered to and where possible exceed customer expectations
 </li>
 <li>
 Co-ordinate and liaise with other departments in a professional manner
 </li>
 <li>
 Participate in regular review and development meeting with key stakeholders
 </li>
 <li>
 Prepare and provide monthly report
 </li>
 <li>
 Keeping a record and details of actions taken
 </li>
 <li>
 Supporting customer service agents
 </li>
 <li>
 Provides technical help to colleagues if required.
 </li>
 <li>
 Ensure compliance with bank policies
 </li>
 <li>
 Perform other task specified by management.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 </li>
 <li>
 Ensure customer queries are resolved with agreed TAT
 </li>
 <li>
 Positive customer feedback&nbsp;
 </li>
 <li>
 Deliver professionalism when dealing other departments&nbsp;
 </li>
 </ul>
 
 
 
 Specialist Skills / Technical Knowledge Required for this role:
 
 
 
 <ul>
 <li>
 Display flexibility in dealing with other team members
 </li>
 <li>
 Good data processing skills
 </li>
 <li>
 Good problem-solving skills
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Excellent Decision-making skills
 </li>
 </ul>
 
 
 
 Previous experience required (if any):&nbsp;
 
 
 
 <ul>
 <li>
 Previous banking experience in similar role
 </li>
 <li>
 Knowledge of regulated financial services and banking industries
 </li>
 <li>
 Detailed understanding of asset product&nbsp;
 </li>
 <li>
 In depth understanding of the internal process, procedures and internal systems
 </li>
 <li>
 
 This position is for UAE Nationals only
 
 
 &nbsp;
 </li>
 </ul>
</div>

Customer Services Support Officer

NCC Holding

<div>
 
 
 Job Summary
 
 
 
 The Customer Care Representative is responsible for providing exceptional customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction through prompt and professional communication. This role involves interacting with customers via phone, email, chat, or in person to support their needs and represent the company positively.
 
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Monitoring all sales team activities, products movement, client payment performance, and distribution. Gathering all feedback data regard clients' status, trading market, competitors' status, and competitors' products in order to take the right action at the right time. Authorizing regional sales invoices and credit facilities.
 </li>
 <li>
 Liaison effectively with other members of the service internally and externally to ensure excellence in services offered and harmony in team activities. Confer with management &amp; staff coordinating customer care activities.
 </li>
 <li>
 Analyse customer care related information &amp; evaluate the results to choose the best resolutions &amp; alternatives to customer care challenges, &amp; to identify opportunities to improve customer care.
 </li>
 <li>
 Answers and directs incoming telephone calls. Communicates with staff, clients, and suppliers to provide guidance and information.
 </li>
 <li>
 Ensure Job Function is carried out according to S C &amp; Company Policies &amp; Procedures of NCC GC IMS.
 </li>
 <li>
 Collaborate &amp; communicate knowledge (e.g. market information, customer insights, trends etc.) across the business.
 </li>
 <li>
 Operating ERP system of B-Lite software..
 </li>
 <li>
 Operate in a safe and environmentally friendly way to protect guests&rsquo; and employees&rsquo; health and safety, as well as protect and conserve the environment.
 </li>
 <li>
 Comply to Slim&rsquo;n Lite environmental, health and safety and procedures.
 </li>
 <li>
 Sterilizing equipment and ensuring cleanliness and tidiness throughout the shift.
 </li>
 <li>
 Accompanying guests to and from treatment rooms.
 </li>
 <li>
 Head responsibility to clean and maintain massage rooms and refilling supplies
 </li>
 <li>
 Provide a comfortable plus relaxing spa experience to all clients.
 </li>
 <li>
 Observe high standards of personal hygiene.
 </li>
 <li>
 Excellent analytical and technical skills. Ability to determine the specifications and standards for business reporting and maintaining data integrity.
 </li>
 <li>
 Ability to analyze data and information available in CRM to interpret the customer requirement to serve and quote them in the best prices and services.
 </li>
 <li>
 Ensuring a &lsquo;customer focussed&rsquo; approach is implemented in own area. Systematically analyses customer information. | Understands and keeps up to date on wider issues at local and national level that may have an impact on the service provided. | Is proactive, benchmarks, best practice, seeks service improvement. | Ensures systems are in place to communicate relevant information to others either within own division/department/team or to committees/groups, or to colleagues. | Manages the process of reviewing policies and procedures to improve satisfaction with the service provided within the scope of own department or project. | Ensures the development and implementation of agreed customer improvement plans.
 </li>
 <li>
 Shares resources in order to serve customers effectively and efficiently. |Bases strategic planning on customer feedback and projected needs. |Breaks barriers which impede good service delivery. |Establishes a customer-oriented culture and promotes hiring of persons who fit that culture. |Establishes and implements a customer-and market-focused business strategy for a major organization, resulting in measurable improvements in customer satisfaction.
 </li>
 <li>
 Ability to communicate the decision and initiate action within an appropriate timeframe. | Where group action is required, establishes clear next steps, milestones, ownership and accountabilities.
 </li>
 <li>
 Able to provide integrated solutions to clients&rsquo; financial requirements. Able to guide and instruct others in solution design, development, packaging and pricing considerations.
 </li>
 <li>
 Communicates persuasively and confidently both to external and internal groups. | Plays a representational role. | Presents succinct, well balanced information written and oral, with clear outcomes. | Encourages a positive environment for constructive challenge and feedback. | Creates an environment where people are encouraged to communicate openly. | Shares relevant information concerning strategic / long term plans with colleagues/own team. | Develops proposals and reports in a style and language necessary to guide, inform, and/or persuade in line with NCC protocol.
 </li>
 <li>
 Ability to manage and track income and expenses through conscious decision-making about the allocation of cost such that expenditures do not exceed the income or defined parameters.
 </li>
 <li>
 Actively seeks out opportunities to learn and develop. | Actively promotes learning and development in others. | Proactively keeps up to date with own knowledge / learning by reading, and attending seminars/ conferences. | Empowers individuals and/or colleagues by appropriately delegating work which challenges them and provides stretching but realistic targets. | Provides regular informal constructive feedback on performance. | Innovative in facilitating learning opportunities. | Actively provides coaching, training and mentoring to individuals.
 </li>
 <li>
 Ability to make everyone feel one despite who they are and what they do for the business in the workplace, considering all are equally important.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 High school diploma or equivalent.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 1&ndash;2 years in a customer service or related role (experience in similar industry is a plus).
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong problem-solving abilities and attention to detail.
 </li>
 <li>
 Ability to multitask in a fast-paced environment.
 </li>
 <li>
 Proficiency in CRM systems and Microsoft Office Suite.
 </li>
 <li>
 Patience, empathy and a customer-first mindset.
 </li>
 </ul>
 
 
 
 
 
 Working Hours:
 
 
 
 Full-time &ndash; 6 days/week (as per company schedule).
 
 
 
 
 
 
 Pay range and compensation package
 
 : Competitive salary based on experience.
 
 
 
 
 
 
 Equal Opportunity Statement
 
 :
 
 
 Blite is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.
 
 
 
</div>

Customer Care Representative

First Abu Dhabi Bank

<div>Company Description 
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together. 
Job Description 
To serve customers by providing product and service information; resolving Complaints with utmost Customer Satisfaction and proper evidence on closure / satisfactory resolution.To ensure and maintain immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues.
Specific Job Accountability<ul><li>
Handle customer service issues, complaints/grievances with respect to product, service, billing of FAB and any other category</li><li>
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.</li><li>
Ensure adherence of policies and procedures</li><li>
Maintains customer records by updating customer history through service requests/complaints and Notes.</li><li>
To achieve set targets in terms of service standards and customer satisfaction scores for all assigned Complaints and related activities.</li><li>
Contribute to the business by capturing feedback new prospects for all types of FAB products as part of Process Improvement recommendations</li><li>
Ensure the business meets its obligations on the prevention of money laundering under the Bank&rsquo;s Policies and Standards and under local laws and regulations.</li><li>
Recommends potential products or services to management by collecting customer information and analyzing customer needs.</li><li>
Contributes to team effort by accomplishing related results as needed.</li><li>
Demonstrate flexibility in adhering to planned/scheduled shifts and on call/ unplanned shifts due to the business requirement for achieving all defined SLA.</li></ul>
Ensure self-punctuality and discipline to the center. 
Qualifications 
Minimum Qualifications:
<ul><li>High School / Diploma in any discipline Minimum Experience:</li><li>
1 &ndash; 2 years&rsquo; experience in Customer Service / Complaints Handling environment.</li></ul>
Knowledge, Skills, and Attributes:
<ul><li>Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking.</li></ul>
Excellent communication skill in English &amp;/or Arabic.</div>

Senior Officer- Complaints Management (Emiratized -Al Ain )

Retaj medical Center

Job Description:We are seeking a Customer Service Representative to join our team at a leading medical center. The ideal candidate should have excellent communication skills and prior experience working in a healthcare or medical setting. This role will focus on providing exceptional customer service, managing patient inquiries, and supporting the overall operational needs of the medical center.Key Responsibilities:Respond to customer inquiries and resolve any issues or concerns promptly and professionally.Coordinate with medical staff to ensure seamless communication and appointment scheduling.Maintain patient records and ensure all information is updated accurately in the system.Assist in the day-to-day operations of the call center, ensuring a high level of service delivery.Handle patient feedback and escalate issues when necessary.Requirements:Prior experience working in a call center, customer service, or in a medical center environment.Strong communication and interpersonal skills.Ability to manage multiple tasks and prioritize effectively in a fast-paced medical setting.Knowledge of healthcare operations and medical terminology is a plus.Proficiency in computer systems and relevant software for managing patient data.High attention to detail and problem-solving abilities.Fluency in Arabic &amp; English; additional languages are an advantage.Preferred Qualifications:Experience working in a medical center or healthcare environment in the UAE.Ability to handle sensitive information with confidentiality.How to Apply: Please submit your CV and cover letter to [email address] with the subject line &quot;Call Center &amp; Customer Service Representative Application.&quot;---This job post outlines the necessary qualifications and responsibilities clearly, emphasizing the medical center experience required.Job Type: Full-timePay: AED2,500.00 - AED5,000.00 per monthExperience:<ul><li>working in Medical field as customer service: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic &amp; English (Required)</li></ul>Application Deadline: 20/06/2025

Customer Service Representative

Brush and Blush Beauty Parlour

We're hiring Customer Service Representatives for EMARATI LADIES ONLY Join our growing team and help us deliver exceptional service to our customers, If youre a great communicatore, enjoy self-solving, and thrive in a team environment, we want to hear from you!RESPONSIBILITIES: <ul><li>Responds to customer inquiries</li><li>Resolve clients issues efficiently and professionally</li><li>Maintain accurate records of customer interactions</li><li>Collaborate with team members and other department.</li><li>Provide service information to clients.</li></ul>HOW TO APPLY: Apply directly by sending your CV through 0505995546This is only for UAE Nationalities Ladies Job Type: Full-timePay: From AED4,500.00 per month

Delight International facilities management LLC-OPC

Help Desk SupportQualification:<ul><li>Bachelor&rsquo;s degree from any recognized institute.</li></ul>Experience:<ul><li>Minimum of 8 years of experience in Help Desk or Facilities Management support.</li><li>Candidates with more experience will be given preference.</li></ul>Key Skills &amp; Competencies:<ul><li>Proficient in MS Office applications.</li><li>Strong typing and documentation skills.</li><li>Excellent communication and interpersonal skills.</li><li>High customer service orientation and problem-solving attitude.</li><li>Experience in using CAFM (Computer-Aided Facilities Management) systems.</li><li>Ability to communicate and coordinate effectively between clients, subcontractors, and third-party service providers.</li><li>Sound knowledge of MEP, HVAC, and other specialist systems, including maintenance and repair processes.</li><li>Skilled in preparing technical reports, maintaining records, and managing documentation efficiently.</li></ul>Key Responsibilities:<ul><li>Serve as the primary point of contact for all service requests and inquiries.</li><li>Log, track, and monitor help desk tickets to ensure timely resolution.</li><li>Coordinate with technical teams, vendors, and subcontractors for prompt issue resolution.</li><li>Generate daily, weekly, and monthly reports related to facility operations and service requests.</li><li>Maintain accurate records of work orders, service reports, and correspondence.</li><li>Ensure all requests are handled in accordance with established procedures and service level agreements.</li><li>Provide excellent customer service by ensuring effective communication and follow-up with clients.</li><li>Support the FM team in preparing technical and operational reports for management review.</li></ul>Job Type: Full-time

Help Desk Support

Explore 1810+ Customer support specialist in Abu Dhabi this October. Find roles across top companies and apply now to boost your career.

1810 customer support specialist jobs IN Abu Dhabi

Customer Service Officer

Customer Services Support Officer

Customer Care Representative

Senior Officer- Complaints Management (Emiratized -Al Ain )

Customer Service Representative

Customer Service Representative

Help Desk Support