customer support representative (weekend shift)

academic administrative assistant, mathematics and computer science

accounting and administrative assistant (part time)

customer service associate Jobs in Pensacola

customer service associate

customer support representative (weekend shift) Jobs in Pensacola

customer support specialist

Family Heating and Air

Overview We are seeking a dedicated and enthusiastic Customer Service Representative/Dispatcher to join our team. This role is essential in providing exceptional support to our clients and ensuring their needs are met promptly and efficiently. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to handle various inquiries in a fast-paced environment. Must be organized and have a high level of communication.Duties<ul><li>Respond to customer inquiries via phone, email, or chat in a timely manner.</li><li>Provide accurate information regarding products and services to enhance customer satisfaction.</li><li>Assist customers with order processing, returns, and exchanges.</li><li>Analyze customer feedback and resolve issues effectively.</li><li>Maintain detailed records of customer interactions and transactions.</li><li>Collaborate with team members to improve service delivery and client satisfaction.</li><li>Handle cash transactions accurately when required.</li><li>Support sales initiatives by promoting products and services during customer interactions.</li><li>Pull permits for all our new installs.</li><li>Dispatch the install team to their assigned jobs for the day.</li><li>Build install job folders.</li><li>May need to call clients and collect payment.</li></ul>Skills<ul><li>Proficiency in English is required; Spanish or other multilingual capabilities are highly desirable.</li><li>Strong background in customer service or client services, preferably in a call center environment.</li><li>Excellent communication skills, both verbal and written.</li><li>Ability to analyze situations quickly and provide effective solutions.</li><li>Experience with cash handling processes is a plus.</li><li>A proactive approach to problem-solving with the ability to work independently as well as part of a team.</li><li>Familiarity with sales techniques is beneficial for enhancing customer engagement.</li></ul>Join us in delivering outstanding service and support to our valued customers!Job Type: Full-timePay: $17.00 - $19.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Shift:<ul><li>Day shift</li><li>Morning shift</li></ul>Ability to Commute:<ul><li>Pensacola, FL 32503 (Preferred)</li></ul>Ability to Relocate:<ul><li>Pensacola, FL 32503: Relocate before starting work (Required)</li></ul>Work Location: In person

CSR - Customer Service Representative/ Install Dispatch position

Ferguson

<div>Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers&rsquo; complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Are you hands-on, customer-focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.
Schedule: Monday-Friday 7am-4pm plus overtime as needed<h2 class="jobSectionHeader">
Responsibilities</h2><ul><li>
Work together with Sales associates to support customer needs by determining the best products and solutions.</li><li>
Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.</li><li>
Coordinate deliveries on behalf of customers.</li><li>
Answer sales calls for general information, addressing and resolving customer concerns or questions.</li><li>
Ability to effectively use customer relationship management (CRM) system and phone system.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
1-3 years of sales and/or customer service experience is preferred.</li><li>
1-3 years of HVAC product knowledge preferred</li><li>
Exhibit strong skills for sales, including the ability to upsell.</li><li>
Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.</li><li>
Ability to react well in a fast-paced environment &amp; follow through on commitments.</li><li>
Highly motivated and customer service oriented mentality with ability to build relationships is a plus.</li><li>
General digital literacy including Microsoft Office.</li><li>
Ability to quickly learn product knowledge and processes.</li></ul>
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!<ul><li></li></ul>
Pay Range:<ul><li></li></ul>
$17.77 - $28.42<ul><li></li></ul>
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.<ul><li></li></ul>
This role is Bonus or Incentive Plan eligible.<ul><li></li></ul>
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.<ul><li></li></ul>
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information</div>

HVAC Sales Support Representative

Snackcrate, Inc

Company Overview &amp; Job Description:Anchored right here in Pensacola, SnackCrate is a subscription-based service that sells snacks from around the world. Every month, we take our customers' tastebuds on a journey toward the best snacks they can't get anywhere else &ndash;&ndash; and we have a great time doing it.We are seeking three experienced and motivated individuals to join our Remote Customer Support Team in a Part-Time, Weekends-only position. In this role, you will communicate directly with customers via Email and Live Chat to deliver truly exceptional service and high quality support.What You'll Do:<ul><li>Support customers via email and live chat to proactively reduce weekend backlog</li><li>Investigate and resolve order, billing, and account issues with accuracy and care</li><li>Process adjustments including replacements, refunds, address updates, and subscription changes</li><li>Accurately document customer interactions and report issues or errors to the Quality Assurance team</li><li>Maintain consistent productivity while managing a high-volume inbox with accuracy and efficiency</li></ul>**Please note this is a fully remote position after completing a required 1-week (paid) onsite training at our local headquarters.**Our Ideal Candidate Has:<ul><li>A strong background in customer service with measurable performance results</li><li>Exceptional written communication and data entry skills</li><li>An ability to work independently and stay productive in a fully remote environment</li><li>Demonstrated success working in fast-paced, KPI-driven settings</li><li>Proficiency in creative problem-solving and critical thinking</li><li>A genuine passion for helping people and creating positive customer experiences</li></ul>Qualifications For This Role:<ul><li>Must be a current Florida resident</li><li>Be able to attend a 1-week onsite new hire training in Pensacola</li><li>Minimum of 2 years documented customer service experience</li><li>Minimum of 1 year documented remote work experience in a professional setting</li><li>Typing speed of 65+ WPM with high accuracy</li><li>Reliable internet connection and distraction-free home workspace</li><li>Consistent availability to work scheduled weekend shifts</li></ul>Work Schedule:This is a part-time weekend position requiring 16&ndash;24 hours per week.The standard schedule is Saturday and Sunday, 9:00am&ndash;5:00pm CST. Based on business needs &mdash; including renewal cycles and email volume &mdash; an additional shift may occasionally be scheduled on Friday or Monday.Flexibility is important, as scheduling adjustments are determined by projected workload.Pay: From $15.00 per hourBenefits:<ul><li>Flexible schedule</li><li>Work from home</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>Bilingual (Preferred)</li></ul>Location:<ul><li>Pensacola, FL (Preferred)</li></ul>Shift availability:<ul><li>Night Shift (Preferred)</li><li>Overnight Shift (Required)</li></ul>Work Location: Remote

Customer Support Representative (Weekend Shift)

WellCove

Who We Are
 Wellcove has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs.
 
Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology.
 
Job Summary
 This job provides customer service in a call center environment by primarily receiving and responding to telephone inquiries from policyholders, beneficiaries, providers, agents, or others for information concerning insurance policies by performing the following duties.
 
Supervisory Responsibilities: 
This job has no supervisory responsibilities.
 
Duties/Responsibilities: 
<ul>
<li>Provides information and assistance to providers, agents, policyholders, and others by responding to telephone inquiries from CHCS third third-party administrator clients to include Medicare Supplement and Life Policies.</li>
<li>Accurately provide information regarding various insurance questions (i.e., verification of benefits, claims status) by accessing and updating software system data within company response standards.</li>
<li>Provides service and follow-up on insurance questions by researching company records to obtain information requested by customer, performing routine transactions, and retrieving results from an online terminal.</li>
<li>Maintains working knowledge base of all company products and services.</li>
<li>Complying with company regulations regarding Privacy, confidentiality, and private health information.</li>
<li>Providing written and oral communication to policyholders, agents, providers, and others regarding inquiry status and resolution.</li>
<li>Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities as necessary.</li>
<li>Ability and Flexibility to work various shifts as required.</li>
<li>Able to type speed of 30 wpm with 95% accuracy rate.</li>
</ul>
Standard Company Requirements: 
<ul>
<li>Collaborative team spirit.</li>
<li>Accountable and able to work remotely and independently.</li>
<li>Able to pass background screening and drug tests pre and post hire – includes THC</li>
<li>Verification of high school, GED, or college diploma upon request.</li>
<li>Timely responses from three professional references.</li>
<li>Able to provide a dedicated remote work location free from background noises, interruptions, and desk clutter.</li>
<li>Able to provide an ongoing reliable internet connection and access to a smart phone for Multi Factor Authentication and communication purposes.</li>
</ul>
Education and Experience: 
High school diploma or general education degree (GED); and six months related call center experience and/or training.
 Preferred Experience
 <ul>
<li>Associate’s degree</li>
<li>Experience with Long Term Care Insurance preferable in a Call Center setting</li>
<li>2 years related call center and customer service experience</li>
</ul>
Physical Requirements: 
<ul>
<li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
<li>While performing the duties of this job, the associate is frequently required to sit; use hands, fingers, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The associate must be able to present and speak simultaneously in meetings.</li>
<li>Prolonged periods sitting at a desk and working on a computer and phone line usage.</li>
<li>Ability to read, hear, speak, use keyboard, reason and problem solve.</li>
<li>Requires the use of office equipment such as computer terminals, telephones, or copiers.</li>
<li>Close visual acuity to perform activities such as: preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading.</li>
</ul>
Required Skills/Abilities: 
To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 <ul>
<li>Accurately entering data via Windows-based environment</li>
<li>Intermediate computer skills</li>
<li>Knowledge use of basic math and English spelling and grammar skills</li>
<li>Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</li>
<li>Customer Service, Integrity/Honesty, Oral Communications, Motivation, Organizational/Planning/Organizing</li>
<li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs.</li>
<li>Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.</li>
</ul>
At Wellcove, we strive to create an inclusive culture for all. We understand the importance of listening and incorporating various perspectives at every level of service. Our company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability.

Contact Center - Customer Service Representative, Contact Center

Global Connections to Employment

<div>Overview
Remote Position - Candidate setting is remote; however, must be able to attend up to 12 weeks of training in Pensacola, Florida.
About Global Connection to Employment
Global Connections to Employment (GCE) is a nationwide team providing jobs for people with significant disabilities, including our war-wounded veterans. Since its establishment in 1986, GCE has helped match team members to fulfilling careers, from custodial services to facilities maintenance and food services, plus other business lines in between. Working with customers from the U.S. military, commercial business and community partners &ndash; as well as federal, state and local governments &ndash; GCE is one of the country&rsquo;s largest private employers of persons with disabilities. Learn more at GCE.org.
Overview
REMOTE POSITION - The Contact Center Representative is responsible for effectively handling customer contacts (i.e., escalated case assignment, phone calls, email, etc.). This position analyzes problems and provides information/solutions via multiple platform technologies, telephone, and written correspondence. Additionally, it will accurately document inquiry outcomes for tracking and analysis.
GCE Benefits
At GCE, we recognize the importance of offering our team members a competitive and comprehensive benefits plan. In addition to offering voluntary benefits like medical, dental, and vision plans as well as voluntary products such as accident, hospital indemnity and critical illness, GCE also provides employer paid benefits, including Paid Time Off.
Role Requirements:<ul>
<li>One (1) year of experience in a contact center role preferred.</li>
<li>Must have experience with computers and keyboarding skills (or alternate technology that facilitates computer keyboarding/data input).</li>
<li>Knowledge of Microsoft Office products desired (Word, Excel, PowerPoint).</li>
<li>Must have strong attention to detail and organizational skills.</li>
<li>Must be able to obtain and maintain a position of public trust security clearance.</li>
<li>U.S. Citizenship is required per government contract.</li></ul>
Physical Requirements:
This job operates in a professional office environment. The physical demands described here are representative of those that a team member must meet to perform the essential functions of the job successfully. Flexibility related to work hours as project demands arise.<ul>
<li>Occasionally required to move or lift up to 40 pounds.</li>
<li>Must be able to remain in a stationary computer position for extended periods.</li>
<li>Must be able to use hands and fingers to type.</li>
<li>Must be able to reach with hands and arms for using a computer.</li></ul>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Location Requirements:
Remote employees must reside in the following states: AK, AL, CA, CO, DC, FL, GA, KY, LA, MD, MA, MS, NC, OH, OK, RI, SC, TN, TX, VA, WA.
Compensation:
The compensation for this position is $18.28 per hour.
To Apply:
Interested applicants please visit https://gce.org/work-for-gce/overview/ and complete the on-line application. If you require additional assistance, please call Human Resources at 850-495-3512.
Global Connections to Employment, Inc. is an Equal Opportunity employer. Individuals with Disabilities and Veterans are encouraged to apply. Drug Free Workplace Employer, DRUG TESTING REQUIRED</div>

Contact Center Representative

Insurance Office of America

<div>Description
Job Description:
Title: Payroll &amp; Client Service Specialist
Fully Remote, though hybrid preferred if located near Lakewood Ranch or Longwood, FL. 
About the Role: The UKG Ready Payroll &amp; Client Service Specialist &ldquo;CSR&rdquo; is responsible for delivering high quality payroll, technical support, and training to POA clients and internal teams. This role focuses on optimizing the UKG Ready platform experience across the Payroll, HRMS, and TLM modules. The ideal candidate is resourceful, detail oriented, and comfortable navigating client communication, backend system configuration, and operational processing needs. Their primary function is maintaining a book of key accounts utilizing the UKG Ready platform. The CSR will be responsible for inputting and processing payroll data accurately and timely. The CSR will conduct client trainings and assist in adding any additional products as needed. The CSR will be responsible for other duties as assigned by Management. 
 
Ideal Candidate Qualifications:<ul><li>
High degree of technical ability within the UKG Ready platform, including the ability to train clients, troubleshoot issues, and successfully import data</li><li>
Current FPC or CPP Designation - Preferred</li><li>
3 - 5 years of Payroll Service Bureau Experience - Preferred</li><li>
College Degree Preferred</li><li>
Expert level knowledge in Payroll, Tax, Garnishments, 401K, and Health Benefits</li><li>
Familiarity with TLM Pay Calc 2.0</li><li>
Excellent written and verbal communication skills</li><li>
High degree of documented Excel skills, including functions, formulas, pivot tables, and V-lookups</li><li>
Strong facilitation, analytical, and critical thinking skills, with the ability to gather and analyze information</li><li>
Able to work effectively independently and in a team environment, with strong organizational skills and the ability to multi-task, meet deadlines, and adapt to changing priorities</li><li>
Detail-oriented with excellent Microsoft Office skills</li></ul>
Key Responsibilities:<ul><li>
Customer service mentality: Display a customer service mentality and deliver outstanding client service, including proactively anticipating client needs, maintaining frequent and professional client communication, and responding quickly to service requests.</li><li>
Sales opportunities: Actively seek to grow POA business by identifying and acting on sales opportunities.</li><li>
Book of business: Maintain a book of business.</li><li>
Client training: Coordinate client training activities within a book of business.</li><li>
Client hand-off meetings: Attend client hand-off meetings with the Implementation Team.</li><li>
Positive relationships: Develop and maintain positive and productive relationships with POA leadership, peers, co-workers, teammates, IOA employees, and all clients.</li><li>
Discretion and Judgment: Ensure beneficial outcomes using discretion and judgment.</li><li>
Data integrity: Provide quality control over data integrity for all clients.</li><li>
Training participation: Regularly participate in internal and external training, expanding and sharing knowledge within the POA Team.</li><li>
Team support: Act as back-up for teammates as needed, ensuring overall team service excellence.</li><li>
Collaboration: Work effectively with the entire POA team, seeking input and developing win-win solutions to any process, service, quality, or productivity issues.</li><li>
Technical competence: Maintain a high degree of technical competence and industry/market expertise.</li><li>
Compliance: Comply with all company work rules, standards, policies, and procedures at all times.</li><li>
Professional development: Continuously improve professional skills by actively participating in internal and external development opportunities.</li><li>
Champion IOA Values: Demonstrate integrity and leadership.</li></ul>
What We Offer:<ul><li>
Competitive salaries and bonus potential</li><li>
Company-paid health insurance</li><li>
Paid holidays, vacations, and sick time</li><li>
401K with employer match</li><li>
Employee stock plan participation</li><li>
Professional growth and career progression opportunities</li><li>
Respectful culture and work/family life balance</li><li>
Community service commitment</li><li>
Supportive teammates and a rewarding work environment</li></ul> 
What to Expect (Application Process):<ul><li>
30-Minute Phone Screen, Online Assessments, and Interview(s)</li></ul>
Salary Range
The expected pay range for this position is $27.00 to $36.00 per hour, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

Payroll & Client Service Specialist (UKG Ready required)

O'Reilly Auto Parts

<div>Keep the front floor area stocked, fronted, and clean; stock merchandise according to planograms or displays; complete sales preparation; and greet customers on the sales floor. May also serve as stock puller for installer area in large installer volume stores.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Greet customers on the sales floor and assist them in location of merchandise or direct them to a parts specialist if hard parts are needed
Check in, price, and put up stock.
Keep merchandise on the display floor fronted, full, and clean on a daily basis.
Make display changes according to company guidelines, planograms, etc.
Make all out-front price changes.
Make sure all &quot;sale&quot; signs are in place, sales flyer rack is stocked, and maintain sufficient quantities of sale merchandise on display.
Remove all sale material when sale ends and restore original pricing.
Assist with stock adjustments, cycle counts, and overstock returns.
Work with manager to complete store To Do List and Team Weekly tasks. Act as main shoplifting deterrent/front floor security.
Assist with O&rsquo;Reilly Image Maker responsibilities.
Clock in/out according to company policy.
Working with ISS, pull and stage installer deliveries for delivery specialist.
Communication liaison between ISS, delivery specialists and store manager.
Assist with determining most efficient and safest routes for delivery specialists.
Coordinate and ensure completion of quarterly vehicle inspections and maintenance with ISS and delivery specialists.
Housekeeping duties for back room and installer counter areas. 
May serve as HUB Store Order Puller &ndash; Pulling parts quickly and accurately from pick tickets and prepare for delivery to stores serviced by the Hub store. Duties may include, but not limited to:
Receive orders form area stores to be pulled and shipped by delivery out of the Hub store.
Pull parts quickly and accurately as listed on the Stock Transfer ticket.
Sort parts by store location and place in tub to be delivered.
Inspect any boxes that are torn or old to ensure part is in good condition.
Keep a clean, safe work area.
Operate in a safe manner for the benefit of self and others. Maintain a watchful eye for unsafe practices and situations.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES<h2 class="jobSectionHeader">
Required:</h2>
Good aptitude for dealing with number sequences, good organizational skills.<h2 class="jobSectionHeader">
Desired:</h2>
Previous stocking experience, ability to drive a manual transmission vehicle.
Fluency in multiple languages (Spanish is highly desired).
O&rsquo;Reilly Auto Parts has a proven track record of growth and stability. O&rsquo;Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:<ul><li>
Competitive Wages &amp; Paid Time Off</li><li>
Stock Purchase Plan &amp; 401k with Employer Contributions Starting Day One</li><li>
Medical, Dental, &amp; Vision Insurance with Optional Flexible Spending Account (FSA)</li><li>
Team Member Health/Wellbeing Programs</li><li>
Tuition Educational Assistance Programs</li><li>
Opportunities for Career Growth</li></ul>
O&rsquo;Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.</div>

Merchandiser/Stocker - Hub-1

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