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customer tech support expert

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 &brvbar; Provide a professional first technical point of contact for the customer
 
 
 &brvbar; Acts as technical escalation level within the team.&brvbar; Acts as Knowledge management keeper.&brvbar; Responsible for the escalated tickets and participates in the generations and handling of the monthly trend analysis that is shared with the account team and the customer senior management.&brvbar; Provide updates as needed to the customer in order to meet performance objectives.&brvbar; Perform technical escalations in line with company procedure.&brvbar; Liaise and refer issues to correct/relevant entities internally and externally..&brvbar; Undertake any other reasonable task as assigned.&brvbar; Ability to build relationships with peer and management levels both with clients and the company management&brvbar; Proactive, self-motivated and determined attitude.
 
 
 
 About You
 
 
 
 CCNP level &ndash; certified
 
 
 2+ years of experienceStrong Networks Routing and Switching knowledge, skills, troubleshooting and configuration (LAN, WAN)Very strong SDWAN knowledge, skills, troubleshooting and configuration. Including service design (Gateways, Vmanage, Vsmart, vEdge, capabilities, models, etc..)Z-scaler (DBO+LBO) tunnel (IPSEC+GRE) connectivity + interconnectivity with Security
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Customer Tech Support Expert

Amazon

<div>
 
 Description
 
 
 
 Amazon works hard to delight customers &ndash; from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, &amp; fluid. Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast?
 
 
 If so, the Amazon Now team is for you. We partner directly with product and software teams to develop the future of quick commerce.
 
 
 The Tech SME team acts as a catalyst for change by driving innovation at the operator level, prioritizing technology initiatives and supporting engineering design innovations. Tech SMEs strive to be experts in Amazon&rsquo;s operation systems. They are accountable to delivering world class solutions through optimizing and reinventing the existing technology.
 
 
 The Tech SME is a functional expert on the software tools in given process areas and their application in the network. A successful manager in this organization has strong program management experience to define the process the team uses to deliver best in class tech to the field. This person looks for ways to automate human decision making by influencing Technology to build and update tools that reduce process complexity to deliver robust processes.
 
 
 
 The Role
 
 
 
 The Subject Matter Expert (SME) supports, coordinates and facilitates implementation of new &amp; improved processes within the quick commerce operations. The SME works closely with the store operations, last mile delivery teams, and local &amp; global product teams. They will be the single point of contact for all tech related activities related with Supply Chain (SC), Under the roof (UTR) and On the road (OTR) and will be providing regular updates to senior leadership team.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Prepare &amp; lead the tech roadmap for improvement of hybrid warehouse management system (HWMS) for inbound and outbound processes
 </li>
 <li>
 Prepare &amp; lead the tech roadmap for enhancement of delivery service, working closely with the 3P partners &amp; DSP teams
 </li>
 <li>
 Collaborate with worldwide (WW) product and tech teams of HWMS/PRIMS and Last Mile to launch products in Quick commerce (QC) business
 </li>
 <li>
 Work closely with the tech organization to document and drive upcoming changes, leveraging tools such as business requirement documents (BRDs) to ensure seamless integration with the existing system.
 </li>
 <li>
 Provide regular, concise updates to Tech SME leadership on the progress of the system's development and its potential impact.
 </li>
 <li>
 Develop the culture of continuous improvement and Kaizen across tech &amp; operations to optimize processes and reduce SLAs
 </li>
 <li>
 Support new store launches, including but not limited to configurations, Quality Assurance (QA), User Acceptance Testing (UAT), etc., coordinating with multiple global product &amp; tech teams and work with external stakeholders to continuously reduce the time to launch a store
 </li>
 <li>
 Provide trainings to operations on new systems and processes
 </li>
 <li>
 Maintain strong relationship with the IN, NA, MENA, ROW tech teams working for QC business
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
 </li>
 <li>
 Experience working with technical and business stakeholders from global cross-functional teams
 </li>
 <li>
 Experience experience using data and metrics to measure impact and determine improvements
 </li>
 <li>
 Experience with program management spanning planning, execution and project delivery
 </li>
 <li>
 Experience communicating technical details verbally and in writing
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in a multi-site environment
 </li>
 <li>
 Experience in a technology role
 </li>
 <li>
 Bachelor's degree, or 4+ years of increasing responsibilities in WHS or environmental programs in manufacturing, production, or service operations experience
 </li>
 <li>
 Bachelor's degree, or 2+ years of performance metrics, process improvement or lean techniques experience
 </li>
 <li>
 Experience developing and implementing training programs
 </li>
 <li>
 Experience in developing and executing an analytic vision to solve business-relevant problems
 </li>
 <li>
 1+ years of working cross functionally with tech and non-tech teams experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3120390
</div>

Ops SME, Amazon Now, UFG

dubizzle Egypt

<div>
 dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Sales Account Manager your purpose is to seek new business opportunities by contacting and developing relationships with potential customers. They are responsible for developing leads from marketing campaigns and meeting sales quotas. They cultivate strong relationships with customers and ensure proper after-sales service. Ultimately, he/she will boost sales and contribute to dubizzle long-term business growth.
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Communicate effectively to manage clients' expectations and ensure they receive a great dubizzle experience
 </li>
 <li>
 Achieve monthly (Targets renewal and acquisition with consistency)
 </li>
 <li>
 Become an expert on the Egyptian Real Estate market through combining the on-ground insights with dubizzle high level overview and data
 </li>
 <li>
 Increase our market share by selling our products to new customers
 </li>
 <li>
 Manage and arrange meetings with clients for acquisition, renewals, upgrade
 </li>
 <li>
 Increase our client satisfaction by performing account management services with them
 </li>
 <li>
 Regularly update reporting dashboard to reflect all sales activities
 </li>
 <li>
 Liaise with Finance, Customer Support, legal and Marketing department for any sales-related or client-related issues
 </li>
 <li>
 Collect market insights and keep up to date with laws and local development news
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in marketing or sales or related field
 </li>
 <li>
 Excellent in English Communication written and speak
 </li>
 <li>
 1 to 3 years of relevant sales experience
 </li>
 <li>
 Has a successful record in exceeding or achieving the assigned targets consistently
 </li>
 <li>
 Experience in farming and cold calls
 </li>
 <li>
 Knowledge of the real estate market in Egypt
 </li>
 <li>
 Knowledge of the Subscription industry
 </li>
 <li>
 Familiar with tech, ecommerce
 </li>
 <li>
 Familiar with Prop tech, Market place, Facebook, and other digital platforms
 </li>
 <li>
 Excellent in prospecting, cold calls and generating leads
 </li>
 <li>
 Excellent communication, negotiation, time management and presentation skills
 </li>
 <li>
 Excellent in converting lead into paying customer
 </li>
 <li>
 Positive/Flexible/Presentable/Committed
 </li>
 <li>
 Eager for success
 </li>
 <li>
 Has plug and play attitude
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Sales Account Manager-Nasr City

Sales Account Manager-6th of October

Sales Account Manager - Maadi - Mokattam- Downtown

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 
 Solution Expert &ndash; Role Overview
 
 
 
 A
 
 Solution Expert
 
 is a trusted advisor who helps clients
 
 optimize operations, enhance efficiency, and drive digital transformation
 
 by leveraging strategic and technical expertise.
 
 
 <ul>
 <li>
 Guide clients through their digital and technological journey, analyzing requirements and designing innovative solutions.
 </li>
 <li>
 Serve as the go-to expert for solution architecture across the entire client contract lifecycle (from business development to implementation and operations).
 </li>
 <li>
 Build and maintain strong relationships with clients, vendors, and internal teams.
 </li>
 <li>
 Assist business and IT leaders in defining digital strategies, roadmaps, and transformation plans.
 </li>
 <li>
 Assess risks, benefits, and business cases to support investment decisions.
 
 
 </li>
 </ul>
 
 Impact
 
 
 
 By combining
 
 strategic vision and technical expertise
 
 , the Solution Expert
 
 unlocks the full potential of technology
 
 for clients, ensuring long-term success in an evolving digital landscape.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Trusted Advisor: Recognized as a functional and technology expert on Orange Business products, services, and solutions.
 </li>
 <li>
 Innovation Leadership: Work with customers to understand their innovation requirements, identify opportunities, and provide solution leadership and quality management in collaboration with the Solution Lead.
 </li>
 <li>
 Strategic Deal Support:
 </li>
 <ul>
 <li>
 Assist in shaping deals by capturing and translating customer needs into tailored solutions.
 </li>
 <li>
 Support Solution Leads in aligning internal technology solutions.
 </li>
 <li>
 Position Orange as a preferred vendor to influence or preempt RFPs/RFIs.
 </li>
 </ul>
 <li>
 Agile Transformation Consulting: Guide organizations in adopting Agile methodologies (Scrum, Kanban) to enhance flexibility and responsiveness.
 </li>
 <li>
 Training &amp; Change Management: Provide guidance and training to customers, partners, and internal teams to facilitate adoption of new technologies and processes.
 
 </li>
 </ul>
 
 About You
 
 
 
 Knowledge, Skills, and Experience
 
 
 <ul>
 <li>
 Solution Development &amp; Delivery:
 </li>
 <li>
 Ability to analyze customer objectives and create structured, high-quality solutions within deadlines.
 </li>
 <li>
 Strong presentation, communication, and negotiation skills, effectively engaging customers and internal teams.
 </li>
 <li>
 Capable of leading a virtual solution team and working in a matrixed, international environment.
 </li>
 <li>
 Ability to visualize, simplify, and articulate complex technical and business solutions.
 </li>
 <li>
 Experience in process development, optimization, and industrialization.
 </li>
 <li>
 Technical Expertise:
 </li>
 <li>
 In-depth knowledge of Digital Infrastructure Strategic Value Proposition (DI SVP), including solution blueprints and technology trends.
 </li>
 <li>
 Hands-on experience with Agile methodologies (Scrum, Kanban).
 </li>
 <li>
 Proficiency in digital and telecommunications products, processes, and tools.
 </li>
 <li>
 Familiarity with market technology evolutions and trends in telecom and IT.
 </li>
 <li>
 Business Acumen &amp; Strategy:
 </li>
 <li>
 Strong commercial acumen with the ability to understand financial and legal concepts.
 </li>
 <li>
 Strategic thinker with a deep understanding of market trends, technical, and business challenges in the communication industry.
 </li>
 <li>
 Ability to integrate project work with Knowledge Management concepts and principles.
 </li>
 <li>
 Experience in business development and sales, positioning solutions to customer needs.
 </li>
 <li>
 Soft Skills &amp; Leadership:
 </li>
 <li>
 Excellent organizational, coordination, and leadership skills.
 </li>
 <li>
 Client-focused with strong interpersonal and stakeholder management abilities.
 </li>
 <li>
 Ability to innovate, drive process improvements, and optimize workflows.
 </li>
 <li>
 Proven ability to work under pressure and across different cultures.
 </li>
 <li>
 Fluent in English, with proficiency in solution development.
 </li>
 <li>
 Education, Qualifications, and Certifications
 </li>
 <li>
 Degree in Engineering, Science, or a related field, or equivalent relevant experience.
 </li>
 <li>
 Certifications from leading vendors in connectivity (Cisco, Fortinet, Palo Alto, etc.).
 </li>
 <li>
 Desirable:Cybersecurity certifications, Cloud certifications (e.g., GCP).
 </li>
 <li>
 Experience Requirements
 </li>
 <li>
 Senior Solution Expert: 6&ndash;10 years of industry experience.
 </li>
 <li>
 Proven track record in building client relationships, solution positioning, and delivering conceptual/technical architectures aligned to customer needs.
 </li>
 <li>
 Experience working in geographically distributed teams within an international environment.
 
 
 </li>
 </ul>
 You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Digital Infrastructure Presales Solution Expert

Al Ahly Momkn

<div>
 A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient &amp; seamless payment solutions and financial services for business owners, service providers and consumers across Egypt.
 
 
 At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth.
 
 
 
 We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community.
 
 
 
 1- Data Collection &amp; Preparation:
 
 <ul>
 <li>
 Collect, clean, and pre process data from various sources to support analysis and modeling activities.
 
 </li>
 <li>
 Ensure datasets are structured, reliable, and ready for exploratory and predictive analysis.
 
 </li>
 <li>
 Support data quality checks and assist in improving data consistency.
 
 
 </li>
 </ul>
 2- Exploratory Data Analysis (EDA):
 
 <ul>
 <li>
 Conduct exploratory data analysis to identify trends, patterns, anomalies, and key business insights.
 
 </li>
 <li>
 Assist in interpreting customer behavior and performance metrics across fin-tech products and services.
 
 </li>
 <li>
 Provide analytical summaries to support decision-making.
 
 
 </li>
 </ul>
 3- Predictive Modeling &amp; Machine Learning Support:
 
 <ul>
 <li>
 Assist in developing, testing, and evaluating predictive models and machine learning solutions.
 
 </li>
 <li>
 Support feature engineering and model validation processes.
 
 </li>
 <li>
 Measure model performance using appropriate evaluation metrics.
 
 
 </li>
 </ul>
 4- Visualization &amp; Reporting
 
 <ul>
 <li>
 Create dashboards, visualizations, and reports to communicate insights effectively.
 
 </li>
 <li>
 Present findings in a clear format tailored for both technical and non-technical audiences.
 
 </li>
 <li>
 Contribute to creating recurring performance reporting and ad-hoc analytics outputs
 
 
 </li>
 </ul>
 5- Cross-Functional Collaboration
 
 <ul>
 <li>
 Collaborate with Product, Tech, Operations, and other business stakeholders to translate business questions into analytical solutions.
 
 </li>
 <li>
 Support the development of data-driven recommendations and actionable insights.
 
 </li>
 <li>
 Participate in meetings and discussions to align analysis with business priorities.
 
 
 </li>
 </ul>
 6- Documentation &amp; Continuous Improvement
 
 <ul>
 <li>
 Document workflows, methodologies, and analytical processes to ensure clarity and reproducibility.
 
 </li>
 <li>
 Stay up to date with data science tools, techniques, and industry best practices.
 
 </li>
 <li>
 Suggest improvements to existing analytical approaches when relevant.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Data Science, Computer Science, Statistics, or a related field.
 
 </li>
 <li>
 0-3 Years of Experience in Data Science or similar role.
 
 </li>
 <li>
 Proficiency in Python/R, SQL, and familiarity with visualization tools.
 
 </li>
 <li>
 Understanding of basic machine learning algorithms and statistical methods.
 
 </li>
 <li>
 Strong analytical and problem‑solving skills with an eagerness to learn.
 
 </li>
 <li>
 Good communication skills to explain findings to both technical and non‑technical audiences.
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 Embark on an exciting journey with the Fin-Tech Experts.
 
 </li>
 <li>
 Join a workplace that actively encourages and supports all talents.
 
 </li>
 <li>
 A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
 
 </li>
 <li>
 Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.
 
 </li>
 </ul>
</div>

Data Scientist

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