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ot soc analyst ii

cybersecurity intern

Crane Worldwide Logistics

<div><p><b>General Description
</b></p><p>The Cybersecurity Intern will shadow and perform tasks under the supervision of the Sr. Manager, Cybersecurity and primarily work closely with the Cyber Engineering team to gain hands-on experience in a global enterprise cybersecurity operations environment. The ideal candidate will work closely with Security Engineer II and III team members to monitor security systems, respond to incidents, and help implement security controls and system. This internship provides comprehensive exposure to real-world cybersecurity challenges while developing essential technical and analytical skills.</p>
<p>
As part of the Cybersecurity team, the successful candidate will have the opportunity to work with our Cybersecurity GRC, Cloud Operations, System Administration, Endpoint Engineering, Network Operations, AI and Engineering, and Regional IT Infrastructure teams to observe how they interact with cybersecurity tools and the cybersecurity team</p>
<p><b>
Essential Job Functions</b></p>
<ul>
<li>Support security team projects such as monitoring our security information and event management (SIEM) systems for potential threats and monitoring our endpoint detection and response systems for malicious activity</li>
<li>Assist in investigating and documenting security incidents</li>
<li>Participate in vulnerability scanning and reviewing results</li>
<li>Analyze malware and suspicious activity</li>
<li>Participate in cybersecurity design reviews, testing of new systems, and deployment of approved security systems</li>
<li>Develop security playbooks and runbooks to automate security mitigation tasks</li>
<li>Engage with our third-party MSSP to assist in tuning our SIEM for advanced security log coverage</li>
<li>Participate in the execution of risk and threat analyst activities, demonstrating findings from external and internal cyber trends and incidents</li>
<li>Participate in the monitoring and evaluation of email threats utilizing our email security tools</li>
<li>Assist with security awareness training programs and analyzing results</li>
<li>Participate in team meetings (daily stand-ups, weekly status, project) to collaborate on project status, technology and cybersecurity risks, and cybersecurity program improvements</li>
<li>Participate with the cybersecurity team in working with third-party firms to perform periodic penetration testing of networks, web-apps, wireless environments</li>
<li>Assist the cybersecurity team in formulating mock cybersecurity exercises</li>
<li>Collaborate with the Cybersecurity GRC team to understand how they implement security awareness training across the employee base, what tools and processes they use to evaluate vendors, and what risks and controls they monitor in their roles</li>
<li>Collaborate with other IT Infrastructure and AI/Engineering teams to understand how they interact with the cybersecurity, what tools they use to protect data, and what solutions they use in their daily activities</li>
<li>Other duties as assigned</li>
</ul>
<p><b>Other Skills &amp; Abilities</b></p>
<ul>
<li>Basic cybersecurity knowledge &ndash; cybersecurity triad, EDR, incident response, SIEM, and data protection</li>
<li>Some fundamental understanding of cloud computing and networking</li>
<li>Familiarity with programming languages such as Python, Java, or other languages</li>
<li>Basic understanding of control standards such as ISO 27001/27002 or the NIST Cybersecurity Framework</li>
<li>Excellent verbal and written communication skills and excellent time management abilities</li>
<li>Strong customer orientation and excellent interpersonal and communication skills are a must</li>
</ul>
<p><b>Physical Requirements</b></p>
<ul>
<li>Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components</li>
<li> Vision abilities required by this job include close vision and the ability to adjust focus</li>
<li>Job will require punctual attendance and regular presence on-site at the assigned work location</li>
</ul>
<p><b>Education &amp; Experience</b></p>
<ul>
<li>Entering Junior or Senior year of a qualified undergraduate degree: B.S. Cybersecurity, B.S. Information System, B.S. Information Technology</li>
<li>Current GPA of 3.0 or higher</li>
<li>Experience as an intern in a SOC environment or other company intern program</li>
</ul>
<p><b>Certifications &amp; Licenses</b></p>
<ul>
<li>Professional certification may be required in some areas.</li>
<li>Industry certification highly preferred in one of the following areas: (e.g., ISC2 CC or Security+</li>
</ul>
<p><b>WHY SHOULD YOU WORK FOR CRANE?</b></p>
<p>
At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.</p>
<p>
We offer:</p>
<ul>
<li>Quarterly Incentive Plan</li>
<li>136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use</li>
<li>Excellent Medical, Dental and Vision benefits</li>
<li>Tuition Reimbursement for education related to your job</li>
<li>Employee Referral Bonuses</li>
<li>Employee Recognition and Rewards Program</li>
<li>Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities</li>
<li>Employee Discounts</li>
<li>Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates</li>
</ul>
<p>Come join the leader in logistics and take your career in the right direction.</p>
<p>
Disclaimer:</p>
<p>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.</p>
<p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<p>
We maintain a drug-free workplace and perform pre-employment substance abuse testing.</p>
<p>
This position requires the final candidate to successfully pass an E-Verify Check.</p>
<p>
More Information: http://www.dhs.gov/e-verify</p>
<p>
Company benefits are contingent upon meeting eligibility requirements and plan conditions.</p></div>

Cybersecurity Intern

CenterPoint Energy

<p></p><div><p><b>Date: </b>Apr 2, 2026
</p><p><b>Location:</b> Houston, TX, US, 77002
</p><p><b>Company: </b>CenterPoint Energy
</p><div><div><b>CenterPoint Energy and its predecessor companies have been in business for more than 150 years.</b></div><br>
<div></div>
<div><b>
Our Vision:</b> Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.</div><br>
<div></div>
<div><b>
Our Commitment: </b>CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.</div>
<div>
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.</div><div></div><div><div><div><div><b><br>
Job Summary</b></div>
</div><div><div>
The OT SOC Analyst is responsible for monitoring, detecting, analyzing, and responding to cybersecurity events impacting Operational Technology (OT) and Industrial Control System (ICS) environments. This role performs advanced analysis of alerts and events generated by OT security monitoring platforms and SIEM/SOAR technologies, conducts investigations into suspicious activity, and escalates confirmed or potential incidents in accordance with established OT SOC playbooks and procedures.</div><br>
<div></div>
<div>
The analyst will work closely with key stakeholders to protect critical infrastructure, maintain real-time visibility into OT network activity, and support the safety, reliability and continuity of operational systems.</div></div></div><div><div><div><b>
Essential Functions</b></div>
</div><div><ul><li>Perform continuous (24/7) monitoring of OT networks, systems, and devices, including SCADA systems, PLCs, RTUs, IEDs, and associated communications infrastructure.
</li><li>Analyze alerts, logs, and telemetry from OT security platforms and SIEM/SOAR solutions to identify anomalies, indicators of compromise (IOCs), and potential cyber threats.
</li><li>Conduct initial triage and investigation of detected events, determining scope, severity, and potential operational impact.
</li><li>Escalate confirmed or suspected incidents in accordance with OT SOC playbooks, incident classification criteria, and escalation procedures.
</li><li>Perform in-depth analysis of suspicious activity within OT environments, including log review, network traffic analysis, and correlation across multiple data sources.
</li><li>Support forensic analysis of impacted OT systems to assist in identifying root causes, attack paths, and contributing factors.
</li><li>Accurately document incidents, investigations, and response actions within organizational ticketing and case management systems.
</li><li>Provide timely notification of identified cybersecurity incidents or attempted compromises to appropriate stakeholders.
</li><li>Collaborate with OT SOC leadership and engineering teams to refine detection logic, improve SIEM/SOAR use cases, and enhance OT-specific playbooks.
</li><li>Participate in incident response activities, including coordination with operations, engineering, compliance, and external partners as required.
</li><li>Maintain awareness of emerging OT threats, vulnerabilities, and attack techniques relevant to electric utilities.</li>
</ul></div></div><div><div><div><b>Education Description</b></div>
</div><div><div>
Bachelor&rsquo;s degree in Cybersecurity, Computer Science, Information Technology, Engineering, or a related technical field is preferred, or equivalent practical experience</div></div></div><div><div><div><b>
Experience</b></div>
</div><div><ul><li>1&ndash;3 years of hands-on Security Operations Center (SOC) experience, including alert triage, investigation, and incident escalation in an IT and/or OT environment.</li>
<li>Experience supporting OT cybersecurity or security operations within regulated critical infrastructure environments is highly desirable.</li>
<li>Hands-on experience configuring, tuning, and operating SIEM/SOAR platforms in an operational security environment.</li>
<li>Relevant certifications from Splunk and GIAC including GICSP, GRID, GCIP, GCIA or GCIH are highly desirable.</li>
<li>Demonstrated, hands-on experience with SIEM and SOAR platforms, preferably Splunk, including data correlation, workflow automation and dashboard creation.
</li><li>Experience supporting OT or ICS environments is strongly preferred, including exposure to SCADA, PLCs, RTUs, or related systems.Experience working with OT passive monitoring and threat detection tools, such as Nozomi, Dragos, and Claroty.
</li><li>Solid understanding of networking fundamentals, including TCP/IP, routing, firewalls, network segmentation, and common OT protocols such as Modbus and DNP3.
</li><li>Ability to analyze logs, network flows, and alerts to identify security-relevant events, and apply incident response principles, investigation techniques, and evidence handling practices.
</li><li>Familiarity with NERC CIP and TSA cybersecurity requirements and how security monitoring and incident response support regulatory obligations within OT environments.
</li><li>Strong analytical and communication skills, with attention to detail and the ability to clearly document findings and collaborate across technical and non-technical teams.</li>
</ul></div></div><div><div><div><b>Physical Requirements</b></div>
</div></div><div><div><div><b>Working Conditions</b></div></div></div></div><br>
<p></p>
<p><b>
We want you to know</b><br>
Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.</p><br>
<p><b>
What we bring to you</b></p>
<ul>
<li>Competitive pay</li>
<li>Paid training</li>
<li>Benefits eligibility begins on your first day</li>
<li>Transit subsidies</li>
<li>Flexible work schedule, paid holidays and paid time off</li>
<li>Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston</li>
<li>Professional growth and development programs including tuition reimbursement</li>
<li>401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution</li></ul><br>
<div></div>
<div><b>
Job Type:</b> Full Time<br>
<b>Posting Start Date:</b> 04/02/2026
<br>
<b>Posting End Date:</b> 04/17/2026</div><div><br>
This contractor and subcontractor shall abide by the requirements of 41 CFR &sect;&sect; 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.</div>
<div>
#LI-CNP</div><br>
<p><br>
<b>Nearest Major Market: </b>Houston</p></div></div><p></p>

OT SOC Analyst II

SynergenX Health Holdings

<div><h2 class="jobSectionHeader"><b>Graphic Design Intern</b></h2><p><b>
SynergenX Health &amp; Wellness</b><br>
 Onsite &ndash; Northwest Houston, TX 77070 (249 &amp; Louetta)<br>
 Part-Time Internship | 20&ndash;30 hours/week | Paid- Duration 3-6 months<br>
❗ Onsite Required | No Remote | No Relocation</p><p></p><h3 class="jobSectionHeader"><b>
About SynergenX</b></h3><p>
SynergenX is a rapidly growing, patient-first healthcare organization specializing in hormone therapy, weight management, and wellness services. With clinics nationwide and continued expansion, our marketing and creative team plays a critical role in shaping how patients experience our brand.</p><p>
We are not a slow-moving corporate environment&mdash;we are fast-paced, execution-driven, and focused on delivering a <b>&ldquo;White Glove&rdquo; patient experience</b> through every touchpoint.</p><p></p><h3 class="jobSectionHeader"><b>
About the Role</b></h3><p>
We are seeking a <b>Graphic Design Intern</b> who is eager to gain real-world, hands-on experience supporting a high-performing marketing team. This is not a &ldquo;shadow and observe&rdquo; internship&mdash;you will be actively designing assets used across digital, social, and in-clinic environments that will be owned by the company.</p><p>
This role is ideal for someone who has <b>strong foundational design skills, a portfolio of work, and is ready to apply their creativity in a professional setting</b>.</p><p></p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><ul><li>
Design digital assets for <b>social media, email campaigns, and paid advertising</b></li><li>
Assist in creating <b>marketing collateral</b> (flyers, brochures, in-clinic materials)</li><li>
Support <b>brand consistency</b> across all visual outputs</li><li>
Collaborate with marketing, content, and leadership teams on campaigns</li><li>
Edit and resize creative assets for multiple platforms and formats</li><li>
Participate in brainstorming sessions and contribute creative ideas</li><li>
Assist with light video/visual content (bonus, not required)</li></ul><p></p><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h3><ul><li>
Currently pursuing or recently completed a degree in <b>Graphic Design, Marketing, or related field</b></li><li><b>
Portfolio required</b> (academic or professional work)</li><li>
Proficiency in:<ul><li>
Adobe Creative Suite (<b>Photoshop, Illustrator, InDesign</b>)</li></ul></li><li>
Basic understanding of:<ul><li>
Social media design trends</li><li>
Layout, typography, and branding principles</li></ul></li><li>
Strong attention to detail and ability to meet deadlines</li><li>
Comfortable working in a <b>fast-paced, execution-focused environment</b></li></ul><p></p><h3 class="jobSectionHeader"><b>
Preferred (Nice to Have)</b></h3><ul><li>
Experience with Canva, Figma, or similar tools</li><li>
Basic video editing (Adobe Premiere, After Effects, CapCut, etc.)</li><li>
Interest in healthcare, wellness, or direct-to-consumer marketing</li></ul><p>
</p><p>ACWfFpyP6k</p></div>

Graphic Design Intern (Paid Internship)

Bot Auto

<div><h2 class="jobSectionHeader"><b>Company Introduction</b></h2>
<p>
At Bot Auto, we are revolutionizing the transportation of goods with our cutting-edge autonomous trucks, enhancing the quality of life for communities around the globe. With the agility of a start-up and the wisdom of seasoned experts, Bot Auto boasts a team that has achieved numerous world-firsts and unparalleled innovations. United by a shared vision, we create miracles and propel the future of transportation. Join us and transform your dreams into reality.</p>
<h2 class="jobSectionHeader"><b>
About the Role</b></h2>
<p>
We are looking for a motivated and technically strong Software Engineer Intern to join our Data &amp; ML Infrastructure team for the summer. In this role, you will work alongside experienced engineers on real-world systems that power our autonomous driving platform &mdash; spanning full-stack development, data engineering, and machine learning infrastructure. This is a hands-on opportunity to contribute meaningfully to production systems and gain direct exposure to the challenges of building large-scale infrastructure for autonomous vehicles.</p>
<h2 class="jobSectionHeader"><b>
What You'll Do</b></h2>
<p>
As an intern, you will contribute to one or more of the following areas depending on your background and interests:</p>
<p><b>
Full-Stack Development</b> &mdash; Build and improve web-based tools, dashboards, and internal applications that support data monitoring, visualization, and workflow management across our autonomous driving data platform.</p>
<p><b>
Data Infrastructure</b> &mdash; Help build and maintain scalable data collection, ingestion, and transformation pipelines that move data from autonomous systems into our data lake and lakehouse. Work with technologies such as Spark, Delta Lake, and cloud-native services in a hybrid-cloud environment.</p>
<p><b>
ML Infrastructure</b> &mdash; Contribute to the tooling and pipelines that support model evaluation, training data management, annotation workflows, or experiment tracking &mdash; helping accelerate the development and improvement of perception and prediction models.</p>
<h2 class="jobSectionHeader"><b>
Qualifications</b></h2>
<p><b>
Required:</b></p>
<ul>
<li>Currently pursuing a Bachelor's or Master's degree in Computer Science, Engineering, or a related field, with an expected graduation date in 2026 or early 2027.</li>
<li>Strong programming skills in Python.</li>
<li>Foundational knowledge in at least one of: web development (React, TypeScript, FastAPI), data systems (SQL, ETL, distributed processing), or machine learning concepts.</li>
<li>Familiarity with databases such as MySQL or PostgreSQL.</li>
<li>Strong problem-solving skills, intellectual curiosity, and a desire to learn.</li>
<li>Ability to work collaboratively in a fast-paced, cross-functional team environment.</li>
</ul>
<p><b>Highly Preferred:</b></p>
<ul>
<li>Working knowledge of C++.</li>
<li>Experience with cloud platforms (AWS, GCP, or Azure).</li>
<li>Hands-on experience with data processing frameworks such as Spark, Airflow, or similar.</li>
<li>Exposure to ML frameworks (PyTorch, TensorFlow) or MLOps tooling (MLflow, W&amp;B).</li>
<li>Prior coursework or project experience in distributed systems, data engineering, or machine learning.</li>
</ul>
<p><b>Nice to Have:</b></p>
<ul>
<li>Interest in or exposure to autonomous driving, robotics, or computer vision.</li>
<li>Experience with containerization and orchestration tools (Docker, Kubernetes).</li>
<li>Contributions to open-source projects or strong personal/academic project portfolio.</li></ul></div>

Intern, Software Engineer(Data Infrastructure)

<div><p>The Sales Administrator Intern is the liaison between the sales dept, IT, operations, credit, procurement, and accounting. This individual will work closely with sales to help streamline the clerical sales functions between sales and other departments. The sales admin intern will report to the inside sales manager and will work closely with sales, customers and our other departments to help the region provide superior customer experiences internally and externally.<br>
<br>
<b>Compensation: $20.00 an hour, 30 hours per week for approximately 10 weeks</b></p><p><b>
Essential Duties/Responsibilities</b></p><p>
The following duties are typically performed by those with this job title; however, they may perform other related duties, and not all duties listed are necessarily performed by each person with this job title:</p><ul><li>
Customer credits and RMA follow up</li><li>
CIMS follow up to ensure timely release of materials (agreed upon release schedule)</li><li>
Works closely with the quote desk to ensure quick turnaround time on quotes for the sales reps</li><li>
Monitors churn accounts and works closely with the FP&amp;A team and sales reps to follow up accordingly</li><li>
Monitors and updates customer delivery windows and priorities to ensure Optimiroute compliance</li><li>
Embodies &ldquo;service excellence&rdquo; mindset and monitors compliance with established service standards, reports any identified gaps to ISM</li><li>
Follows up on new customer orders to ensure new orders go as planned and follows up with existing customers to ensure any errors have been resolved to their satisfaction</li><li>
Following up on existing IT requests for the Sales dept. (Web helm, Accuterm)</li><li>
Tracking RMA&rsquo;s and &ldquo;N&rdquo; status orders</li><li>
Notification to customers of RMA pickup same day</li><li>
Sales-Related Issues W/ Orders populating in nightly order file that shouldn&rsquo;t be</li><li>
Tracking deliveries of Export orders, linked orders</li><li>
Following up on Orders that are in M3 status due to order not ready</li><li>
Tracking of Reships and Back-orders, identifies trends to improve performance and customer experience</li><li>
Point person for customer to email or call when changes are needed to Delivery</li><li>
Collaborates with all departments as needed to ensure customer concerns from surveys and other inputs are addressed and customers are provided with responses as quickly as possible.</li></ul><p><b>
Qualifications</b></p><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p><b>
Education</b></p><ul><li>
Pursuing a degree in Business, Marketing, Communications, or other relevant field with an interest in sales</li></ul><p><b>
Experience/Skills/Abilities Required</b></p><ul><li>
Must be willing to sign our standard non-compete agreement.</li><li>
Ability to organize, plan and prioritize duties: Detail oriented</li><li>
Action Oriented<b>:</b> Enjoys working hard; is action-oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others</li><li>
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect</li><li>
Customer Experience: Can effectively communicate with sales and customers to provide a great customer experience internally and externally</li><li>
Drive For Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results</li><li>
Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peer</li></ul><p><b>
Work Environment/Physical Demands</b></p><p>
Office, fabrication and manufacturing shops &ndash; moderate to loud noise level. This position regularly requires standing; walking; sitting; use hands; reaching with hands and arms; and talking and/or hearing. Occasional lifting and/or moving up to 25 pounds.</p><p>
We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.</p><p></p><p>
WE ARE A DRUGFREE WORKPLACE</p><br>
BackApply<br>
Copyright &copy; 2026, ADP, Inc. All rights reserved.<p><i>
We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.</i></p>
<p><b>WE ARE A DRUGFREE WORKPLACE</b></p><p>
</p><p>mqGRSsUet1</p></div>

Paid Internship - Sales Administrator

DGM SERVICES, INC.

<div><p><b>Ideal Candidate:</b> The <b>IT Support Specialist</b> provides first- and second-level technical support to office and warehouse teams across all three DGM locations&mdash;Houston, Dallas, and Atlanta&mdash;ensuring secure, reliable, and consistent IT operations company-wide. This role resolves technical issues, maintains endpoint health, supports Microsoft 365 and identity systems, and provides on-site assistance in warehouse and TSA-regulated areas as needed.</p><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p><ul><li><b>
Service Desk &amp; Ticketing:</b> Triage, prioritize, and resolve tickets; create/manage cases to closure; communicate clearly; escalate as needed</li><li><b>
Endpoints:</b> Deploy and maintain laptops/desktops/peripherals/mobile phones (printers, scanners, handhelds); apply OS/firmware/app patches and plan hardware/software upgrades with minimal disruption</li><li><b>
Accounts &amp; Access:</b> Onboard/offboard users; manage SSO, MFA, and permissions in Entra ID/Azure AD and Microsoft 365</li><li><b>
Collaboration Tools:</b> Support Microsoft 365 (mail flow, calendars, shared mailboxes, permissions, file access)</li><li><b>
Mobility &amp; MDM:</b> Enroll/manage devices in Intune (or equivalent); enforce compliance; remediate non-compliance; maintain accurate device inventory</li><li><b>
Security &amp; Awareness:</b> Monitor/respond to EDR/AV alerts; report incidents; support database/system security with IT leadership; assist with phishing simulations and user training</li><li><b>
Install and support IP security cameras and NVR systems</b>: &ndash; Run and terminate Cat6 cable when needed (short runs only) &ndash; Mount/replace cameras as needed &ndash; Add cameras to the NVR, adjust angles, update firmware</li><li><b>
Ubiquiti Support </b>- Deploy and maintain Ubiquiti wireless access points. Physically mount/replace APs on occasion (ladder/forklift provided) &ndash; Configure SSIDs, VLANs, and basic troubleshooting of Wi-Fi coverage issues</li><li><b>
Networking (User Edge):</b> Support connectivity (TCP/IP, DNS/DHCP, VLAN/Wi-Fi), printers, and VPN; partner with Systems/Network Admins for escalations. Perform daily and weekly monitoring of servers, backups, Microsoft 365, Fortinet/Juniper firewall alerts, and Bitdefender security events</li><li><b>
Warehouse &amp; Field Support:</b> Provide on-site support for warehouse (rugged devices, Wi-Fi coverage, label printers, scales) following safety/PPE rules</li><li><b>
Secure-Site Compliance:</b> Support access controls for secured/TSA-regulated areas; follow/enforce badging/vest and escort procedures</li><li><b>
Assets &amp; Vendors:</b> Track hardware/software inventory, warranties, and licenses; coordinate RMAs/repairs/service calls; manage deliveries/spares</li><li><b>
Documentation &amp; Process:</b> Document changes, issues, and resolutions; maintain how-tos
</li><li>T<b>raining &amp; Enablement:</b> Set up/repair equipment; train users on new hardware/software</li><li><b>
Site Moves &amp; New Hires:</b> Support buildouts, site moves, and new-hire setups to day-one readiness</li><li><b>
On-Call/After-Hours:</b> Participate in rotations for incidents, maintenance windows, and time-sensitive needs</li></ul><p><b>
CONFIDENTIALITY &amp; DATA HANDLING</b></p><ul><li>
Handles confidential and sensitive information (e.g., HR/personnel records, payroll/benefits data, medical/leave information, customer data, credentials) with strict discretion and need-to-know access only</li><li>
Follows all company policies on data classification, access control, acceptable use, and records retention, at all times</li><li>
Promptly report suspected or actual data loss, unauthorized access, phishing, or other security incidents per company procedures</li></ul><p><b>
QUALIFICATIONS AND EDUCATION REQUIREMENTS</b></p><ul><li>
2&ndash;4 years of relevant experience in IT support, systems support, service desk, or technical field operations.</li><li>
Associate degree in Information Technology, Computer Science, or related field preferred; equivalent work experience considered.</li><li>
Experience supporting Microsoft 365, Entra ID (Azure AD), MFA, and user account management.</li><li>
Experience with endpoint deployment, patching, hardware troubleshooting, and device lifecycle management.</li><li>
Familiarity with Intune (or equivalent MDM tools), device compliance, and mobile device management.</li><li>
Basic networking knowledge (TCP/IP, DNS, DHCP, VLANs, Wi-Fi, VPN).</li><li>
Experience supporting printers, scanners, rugged warehouse devices, and label printers preferred.</li><li>
Familiarity with firewalls, EDR/AV tools, and security monitoring platforms preferred.</li><li>
Ability to run and terminate basic Cat6 cabling (short runs), mount cameras/access points, and perform light hardware installations.</li><li>
Must be authorized to work in the U.S. without sponsorship.</li></ul><p><b>
KNOWLEDGE, SKILLS, AND ABILITIES</b></p><ul><li>
Strong troubleshooting skills across hardware, software, networking, and end-user environments.</li><li>
Ability to triage and prioritize service desk tickets in a fast-paced operational setting.</li><li>
Working knowledge of Microsoft 365 administration, identity management, and access controls.</li><li>
Understanding of cybersecurity best practices, endpoint protection, and secure access protocols.</li><li>
Ability to support warehouse and field technology, including rugged devices and wireless connectivity.</li><li>
Strong documentation skills and ability to maintain accurate technical records.</li><li>
Ability to communicate clearly with technical and non-technical users.</li><li>
Self-motivated and capable of working independently while escalating appropriately.</li><li>
Strong organizational skills with attention to detail and follow-through.</li><li>
Dependable, accountable, and responsive during on-call or urgent situations.</li></ul><p><b>
DIRECT REPORTS</b></p><ul><li>
This position has no direct reports</li></ul><p><b>
WORK ENVIRONMENT AND SAFETY EXPECTATIONS</b></p><ul><li>
Work is performed onsite in a professional office setting located within or adjacent to warehouse operations.</li><li>
Position requires regular use of computers, multiple monitors, and development tools for extended periods.</li><li>
May require routine access to warehouse, packaging, staging, or operational areas to support system testing, troubleshooting, hardware validation, or user support.</li><li>
When entering warehouse or operational areas, employee must comply with all facility safety requirements.</li><li>
Required to wear appropriate Personal Protective Equipment (PPE) when in warehouse or operational areas, including safety footwear, high-visibility vest, eye protection, hearing protection, or other required equipment.</li><li>
Must follow all company safety policies, signage, hazard-communication standards, and access controls.</li><li>
Expected to maintain cybersecurity awareness and comply with all IT security protocols, data protection standards, confidentiality policies, and change-management procedures.</li><li>
Required to safeguard confidential and sensitive data and report any suspected security incidents or policy violations immediately.</li><li>
Must maintain a professional, organized, and secure workstation environment to protect company systems and data.</li><li>
Expected to participate in ongoing safety, compliance, and security training as required.</li></ul><p><b>
PHYSICAL REQUIREMENTS</b></p><ul><li>
Ability to sit for extended periods while working at a computer workstation.</li><li>
Frequent use of hands and fingers for typing, coding, operating development tools, and handling computer equipment.</li><li>
Ability to view computer monitors for prolonged periods with sustained concentration.</li><li>
Ability to stand, walk, and move throughout office and warehouse areas as needed to support operational and technical needs.</li><li>
Ability to lift and carry up to 20 pounds occasionally (e.g., laptops, monitors, small hardware components, or equipment).</li><li>
Ability to wear required Personal Protective Equipment (PPE) when entering warehouse or operational areas.</li><li>
Ability to safely navigate warehouse aisles, staging areas, and equipment zones while maintaining awareness of moving forklifts and machinery.</li><li>
Visual and auditory ability sufficient to perform essential job functions safely and effectively, with or without reasonable accommodation.</li><li>
Ability to sustain mental focus and analytical concentration for complex technical problem-solving tasks.</li><li>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in accordance with applicable law.</li></ul><p><b>
WORK SCHEDULE</b></p><ul><li>
Standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility for occasional Saturdays, extended or adjusted hours as needed to meet operational demands.</li></ul><p>
</p><p><b><i>Additional Notes</i></b></p><p><i>
The responsibilities listed above describe the general nature and level of work performed by employees in this role. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.</i></p><p>
</p><p><b><i>Equal Opportunity Employer</i></b></p><p><i>
DGM Services, Inc. is an equal opportunity employer. We provide employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law</i></p></div>

IT Support Specialist