sales manager

operations manager

store manager

restaurant manager

area manager

department store manager

Fendi

<div>
 
 Position
 
 
 
 The Man's Department Manager is responsible to run properly the Man's Department meeting KPIs and achieving assigned goals in terms of sales, product and team. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team coaching and general day-by-day management.
 
 
 
 Job Responsibilities
 
 
 
 
 Category Sales Management and Business Development
 
 
 
 <ul>
 <li>
 Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
 </li>
 <li>
 Monitor and achieve category department performance with relevant KPIs;
 </li>
 <li>
 Analyse the category business, propose and implement action plans to improve results;
 </li>
 <li>
 Set category performance target for the team and individual with the Store Manager;
 </li>
 <li>
 Be sensitive to competitors' trading activities and give feedback to Store Manager.
 
 
 </li>
 </ul>
 
 Client Management
 
 
 
 <ul>
 <li>
 Leverage all clienteling tools to achieve Department and Store business goals;
 </li>
 <li>
 Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities;
 </li>
 <li>
 Manage customer service quality, to meet customer expectations by offering excellent customer service standards;
 </li>
 <li>
 Improve Mystery Shopper Results with action plans;
 </li>
 <li>
 Implement appropriate CRM tools and develop loyal customer of particular product category;
 </li>
 <li>
 Act as brand category ambassador to educate VIP and new Clients;
 </li>
 <li>
 Participate into ad-hoc Clientele projects.
 
 
 </li>
 </ul>
 
 Operations and Visual Merchandising
 
 
 
 <ul>
 <li>
 Ensure that merchandize is properly managed, displayed, stored and maintained by team;
 </li>
 <li>
 Maintain inventory accuracy and shrink rates within company standards;
 </li>
 <li>
 Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
 </li>
 <li>
 Maintain the Visual Merchandising consistent with Company standards;
 </li>
 <li>
 Align periodically visual merchandising and sales performance;
 
 
 </li>
 </ul>
 
 Team Management and Development
 
 
 
 <ul>
 <li>
 Discuss individual performance every month and coach team members
 </li>
 <li>
 Motivate the team so that they perform at their highest level to meet their individual and store objectives
 </li>
 <li>
 Organize the team in an efficient manner according to business needs and delegate responsibility
 </li>
 <li>
 Translate strategic and business goals into concrete and individual actions and objectives
 </li>
 <li>
 Conduct category training to the team
 </li>
 <li>
 Execute the in-store training routine set by the Store Manager
 
 
 </li>
 </ul>
 
 Profile
 
 
 
 <ul>
 <li>
 5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to Man's product category
 </li>
 <li>
 Bachelor's Degree or equivalent is preferred
 </li>
 <li>
 Fluency in English
 </li>
 <li>
 Leadership and experience in managing large teams
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Excellent relationships skills, self-reliant, approachable and patient
 </li>
 <li>
 Confidence, organizational skills, professionalism
 </li>
 <li>
 Goal oriented approach, multitasking
 </li>
 <li>
 Client focus with great business acumen
 </li>
 <li>
 Administration and financial skills
 </li>
 <li>
 Computer skills and Retail management system knowledge
 </li>
 <li>
 Strong knowledge and/or interest for fashion/luxury industry
 </li>
 </ul>
</div>

Department Manager - Dubai Mall

CELINE

Join or sign in to find your next job Join to apply for the STORE MANAGER (F/M/X) DUBAI MALL role at CELINEJoin to apply for the STORE MANAGER (F/M/X) DUBAI MALL role at CELINECELINE is a fast-growing French and Leather-Goods Couture House that belongs to the LVMH group, which ambition is to become one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for enthusiastic, passionate and agile personalities who are eager to evolve in a demanding environment. YOUR WORK ENVIRONMENT As Store manager, you will act as the store Chief Executing Officer. You will be a model in terms of sales, customer experience and loyalty, spending most of your time on the shopfloor. You will promote the brand's culture and values in its daily environment as well as a talent hunter, people manager and a skills developer. Job Responsibilities Your impact Business and client developer <ul><li>Monitor the store performance and always remain aware of market trends</li><li>Take responsibility of the P&L</li><li>Identify areas of improvement and work hand in hand with managers to implement action plans to achieve the commercial goals</li><li>Establish a client-centric mindset to offer clients the best experience in store and achieve the CRM objectives</li><li>Translate the store's objectives into concrete daily targets and tasks, inspire the team to reach the targets</li><li>Be the link between the head office and the store </li></ul>Brand ambassador and promoter <ul><li>Be the ambassador of the brand and endorse the culture and values to promote CELINE</li><li>Ensure the best level of client experience</li><li>Handle delicate customer situations if needed </li></ul>Process owner <ul><li>Ensure that all the processes are compliant with the legal, regulatory and internal requirements</li><li>Being responsible of the Stock</li><li>Being responsible of the Store planning</li><li>Guarantee the proper execution of all tasks related to the digitalization of the store </li></ul>Talent Hunter, Manager & Skills Developer <ul><li>Detect new talents in your daily environment and recruit them</li><li>Manage the team to drive the business: create a positive work environment, develop the team spirit</li><li>Regularly coach the team to ensure they develop the key skills expected at their position </li></ul>Profile Keys for success Education: Business School, University or "equivalent experience" Experience: Retail experience required Experience in luxury/fashion business a plus Competencies: Strong business sense and ability to drive results Product and fashion sensitivity Proven ability to manage large teams, strong leadership High sensitivity to client experience and loyalty Strong communication skills Organizational skills, sense of priorities and agility Talent for coaching and developing a team Exceptional interpersonal skills, empathy, sincerity and curiosity Ability to manage multiple priorities in a fast-paced environment Detail oriented, highly organized Excellent written and verbal communication skills. Ability to interact with all levels of the organization Flexibility to work a retail schedule including evenings, weekends, and holidays Languages: Fluent in Arabic and English, proficiency of other language(s) will be an advantage Workplace: Dubai Mall Additional Information OUR ENGAGEMENT CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law. CELINE recruits and recognizes all types of talent and singularities. Seniority level <ul><li> Seniority level Mid-Senior level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Sales and Business Development</li><li> Industries Retail Luxury Goods and Jewelry</li></ul>Referrals increase your chances of interviewing at CELINE by 2xGet notified about new Store Manager jobs in Dubai, Dubai, United Arab Emirates. Store Supervisor - Faces - Mall of the Emirates Showroom Manager/ Store Manager Retail Al Futtaim Watches & Jewlery UAE Dubai, Dubai, United Arab Emirates 3 hours agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

STORE MANAGER (F/M/X) DUBAI MALL

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Department Manager | MAF LifeStyle | Operations
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Department Manager will be responsible for delivering excellent customer service by leading the team, monitoring and managing department operations, monitoring merchandising and stock contract with the aim of achieving and exceeding sales targets at Majid Al Futtaim Lifestyle.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Ensure store standards are maintained including but not limited to cleanliness, tidiness and replenishment.
 </li>
 <li>
 Analyze daily, weekly and monthly sales data in order to maximize sales
 </li>
 <li>
 Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor
 </li>
 <li>
 Ensure all customer complaints are resolved in a professional and timely manner, escalating to management where necessary
 </li>
 <li>
 Ensure stock availability on the shop floor and arranging replenishment where required
 </li>
 <li>
 Liaise with the management team ensuring all team members receive regular training relevant to the brand, Company and role.
 </li>
 <li>
 Maintain a positive working culture amongst colleagues and management.
 </li>
 <li>
 Oversee the cashing up process at the beginning and end of the business day, supporting with task including, but not limited to counting money, separating charge slips, vouchers, balancing cash drawers, and making deposits.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 3-4 years&rsquo; experience in furniture Retail industry.
 </li>
 <li>
 Proactively promotes collaboration with other teams across departments.
 </li>
 <li>
 Ensures established team targets are understood and met.
 </li>
 <li>
 Actively lead discussions of new ideas.
 </li>
 <li>
 Solicits customer feedback and ensures customer expectations are exceeded.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Department Manager- Furniture

GCC Contracting

<ul><li>Manage day-to-day operations of the construction store/site warehouse</li><li>Receive, inspect, and verify materials against delivery notes, POs, and specifications</li><li>Ensure proper storage, labeling, and preservation of construction materials</li><li>Issue materials to site teams based on approved Material Requisition Forms (MRFs)</li><li>Maintain accurate stock records (manual or ERP system)</li><li>Conduct regular physical stock checks and reconcile variances</li><li>Coordinate with Procurement, QS, and Site Engineers for material planning</li><li>Monitor minimum stock levels and inform procurement for timely replenishment</li><li>Ensure compliance with HSE standards in storage and handling of materials</li><li>Maintain proper documentation: GRNs, MRRs, stock registers, issue vouchers</li><li>Manage returnable materials and damaged/excess stock</li><li>Supervise store assistants/helpers (if applicable)</li><li>Support audits and management reporting</li></ul>Required Skills &amp; Competencies<ul><li>Strong knowledge of construction materials (civil, MEP, finishing, etc.)</li><li>Inventory management &amp; documentation skills</li><li>Familiarity with ERP systems (SAP / Oracle / Tally / Excel preferred)</li><li>Good coordination and communication skills</li><li>Ability to work under site conditions</li><li>Attention to detail and strong organizational skills</li></ul>Qualifications &amp; Experience<ul><li>Diploma / Bachelor&rsquo;s degree (any discipline preferred)</li><li>5&ndash;10 years experience as Store Manager / Storekeeper in construction projects</li><li>UAE/GCC construction experience preferred</li><li>Experience in high-rise, villa, or infrastructure projects is an advantage</li></ul>Working Conditions<ul><li>Site-based role</li><li>May require extended working hours based on project needs</li></ul>Job Type: Full-time

Group Store Manager

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. 
 
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets. 
 
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040. 
What you'll be doing
Our Store Manager is responsible for driving the store business. They work towards achieving the store sales&rsquo; target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand&rsquo;s guidelines and store processes.<h5 class="jobSectionHeader">
Key Responsibilities</h5>
Drive the Business<ul><li>
Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members</li><li>
Define, execute and monitor the store action plan to achieve sales targets and KPIs.</li><li>
Manage the customer database to build strong relationship with customers and create future potential selling opportunities</li><li>
Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.</li><li>
Think hybrid by leveraging all type of point of sales online and offline.</li></ul>
Team Leadership and Development<ul><li>
Provide a clear vision to the team about the business and store&rsquo;s vision and key directions</li><li>
Identify, recruit, develop and retain strong talents</li><li>
Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.</li><li>
Act as a coach for the team members and promote growth mindset by leveraging the Group&rsquo;s available learning tools and platforms an constantly monitor the team&rsquo;s development plans and professional growth.</li><li>
Ensure performance improvement plans are discussed and documented in a transparent manner.</li></ul>
Customer Experience<ul><li>
Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).</li><li>
Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand&rsquo;s ecommerce business including different activities, offerings, activations, etc.</li><li>
Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them</li></ul>
Operational Excellence<ul><li>
Ensure all sales and operational policies and procedures (SOP&rsquo;s) are followed and maintained in the store.</li><li>
Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.</li><li>
Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or overwise trained on it.</li><li>
Ensure all operating standards are followed from stock replenishment to organising displays as per the brand&rsquo;s VM guidelines.</li><li>
Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours</li><li>
Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.</li></ul>
What you&rsquo;ll need to succeed
<ul><li>Leadership experience in fashion retail, ready to step into a Store Manager role and based in the UAE.</li><li>
People-focused approach, with the ability to motivate, coach, and develop a high-performing team.</li><li>
Strong commercial mindset, confident in reading KPIs, understanding business performance, and taking actions that drive results.</li><li>
Genuine passion for fashion and client experience, comfortable leading styling conversations and being present on the shop floor.</li></ul> 
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Store Manager - Fashion

Alabbar Enterprises & ANOTHER

Store Manager Candylicious Dubai Mall Join to apply for the Store Manager Candylicious Dubai Mall role at Alabbar Enterprises & ANOTHER Store Manager Candylicious Dubai Mall Join to apply for the Store Manager Candylicious Dubai Mall role at Alabbar Enterprises & ANOTHEROur Story: Dubai Full time ONSITE Job Description Our Story: Alabbar Enterprises & ANOTHER is a UAE-based retail group that represents established brands like Candylicious, Ethan Allen, Yogurtland and Garrett Popcorn. It is also the parent company of multiple F&B concepts like Social House, Karak House, Angelina, Gia, Markette, Two Bistro, Caya, Parka, Krema, Carpo, Ganache Chocolatier, The Good Hood Kitchen, Klay by Karak and Kuku under its umbrella. An entity with lifestyle and retail endeavours and a passion for distinction - moments - growth. Guided by our values and positivity, we bring prevailing international & homegrown brands, delivering the highest levels of retail excellence and experiences to our guests. The backbone of our vision is to pursue opportunities to grow and expand our presence locally and internationally while adhering to our core values and bringing synonymous moments and experiences to life. Job Summary Responsible for the overall retail operations performance (Mainly Sales Growth and Business plan Profit and Cost figures) for the Confectionary Retail Division of the Organization with world class customer service and international standards, driving the full potential of the entire sales force. Job Responsibilities <ul><li>Direct the Retail Operational activities of the Confectionary Retail Division to maintain and improve productivity, quality, service, creativity, and guest satisfaction.</li><li>In conjunction with Retail head and Project Team, spearheading all projects related to Confectionary Retail section including but not limited to developing new concepts, opening of new outlets, etc.</li><li>Monitor competitor activity (market survey, etc.)</li><li>Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li><li>Monitor the set financial targets to attain overall goals, sales results and objectives of all existing and new concepts.</li><li>Review and assess customer satisfaction with products and services in coordination with the store managers.</li><li>Maintaining a warm, professional and regular relationship with customers to ensure a prompt and high standard of service.</li><li>Handle suggestions and complaints by customers promptly and efficiently.</li><li>To ensure all legal documents are in place with timely renewals done through the concerned departments.</li><li>Keeps abreast of the evolving market trends and introduces plans to implement relevant improvements while believing in continuous market research.</li><li>Suggest in innovation and creativity in the products / items in line with the Principal's expectations along with the Buying Team.</li><li>Assist in all operational matters pertaining to new concepts from fit-out's, staff recruitment, deployment and training.</li><li>Maintains effective communication on the activities of all Retail concepts with other operating departments within Alabbar Enterprises in order to provide best possible service to the guests.</li><li>Ensuring all VM activities are properly coordinated and brand guidelines are met as per Principal's standards.</li><li>Ensuring all Expirations dates are monitored and taken care of.</li><li>Introduce, monitor and assess cost control and cost reduction measures on continuous basis.</li><li>Set up, establish, develop, and grow existing concepts' operational procedures (SOPs).</li><li>Create, implement, and unify training manuals and procedures across all existing and new concepts.</li><li>Develop an inventory system for all items for all the concepts and for streamlining of the existing stock monitoring system along with Supply Chain Department.</li><li>Head all operational matters in different concepts (existing & new) - provide appropriate guidance, training, improve efficiency and quality.</li><li>Support the development and implementation of brand specific systems, processes, business plans, and budgets.</li><li>To monitor waste carefully and taking corrective actions.</li><li>To prevent all possible losses.</li><li>To take care of the Aging stocks and to take timely action for liquidating the same along with Buying Team.</li><li>Unify management styles and culture across all existing and new concepts.</li><li>Support HR in placing the appropriate KPI's for Store Managers and staff across all existing and new concepts.</li><li>Develop employee recognition schemes and enhance work culture as well as the roles and responsibilities.</li><li>Assist in recruitment, learning and development programs, on the job training and coaching, and continuously develop the team to achieve their personal best and deliver a great customer experience.</li><li>Assist in recruitment, learning and development programs, on the job training and coaching, and continuously develop the team to achieve their personal best and deliver a great customer experience.</li><li>Support, train and assist the Store Managers to ensure maximization of productivity.</li><li>Ensures that employee's suggestions /comments/ grievances are handled promptly and fairly with the help of Store Managers in coordination with the Human Resource Department.</li><li>Evaluate the performance of the team and administrate a personal development program to provide well trained employees at all levels, thus improving standards, motivation and creating succession plan. </li></ul>Job Requirements <ul><li>Bachelor s degree in Business Administration or any related field.</li><li>3-5 years of experience in a similar role.</li><li>Good English Communication and Interpersonal Skills.</li><li>Good knowledge in Team Management.</li><li>Good financial skills and Business Acumen (P&L).</li><li>Good Microsoft Office Skills. </li></ul>What We Offer <ul><li>A supportive and friendly team.</li><li>Career growth opportunities.</li><li>Competitive salary and benefits. </li></ul>View all jobs EN <ul><li>English - EN</li><li>العربية - AR</li></ul> Seniority level <ul><li> Seniority level Mid-Senior level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Sales and Business Development</li><li> Industries Food and Beverage Services</li></ul>Referrals increase your chances of interviewing at Alabbar Enterprises & ANOTHER by 2xGet notified about new Store Manager jobs in Dubai, Dubai, United Arab Emirates. Assistant Store Manager Retail Ted Baker Dubai, UAE In-store Customer Experience Manager - Retail Store Supervisor - Faces - Mall of the Emirates Store Manager - Beauty Retail Watsons Abu Dhabi Operations Manager - Mall of the Emirates, Woman Dubai, Dubai, United Arab Emirates 12 hours ago Store manager - Luxury Jewellery and Watches Assistant Store Manager Retail Kiabi We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Store Manager Candylicious Dubai Mall

Prada

<div><div><div><div><div>Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church&rsquo;s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.</div><div></div><div> 
JOB PURPOSE</div> 
<div></div>
<div>
The role represents the company and acts as a Brand Ambassador, with in-depth knowledge of Prada&rsquo;s products, brand universe, and the fashion industry.</div>
<div>
The primary objective of the role is to grow the business by developing clienteling strategies and ensuring strong customer loyalty. The role supports and contributes to achieving sales targets for VIC (Very Important Client) segments and for the stores under direct responsibility.
</div><div>The role provides training and coaching to In-Store VIC roles (where applicable), focusing on delivering luxury service and maintaining Prada's high-quality standards.</div> 
<div></div>
<div>
RESPONSIBILITIES</div> 
<div></div>
<ul>
<li>Build a strong network through business breakfasts/lunches and other regular meetings with clients, aiming to increase sales and expand the client portfolio.
</li><li>Develop and manage relationships with clients by collaborating with hotels, luxury service providers, tour operators, personal shoppers, etc., and implement customized services for selected hotels.
</li><li>Organize private appointments in coordination with the Regional Client &amp; VIC Development Senior Manager, in line with HQ guidelines and other relevant corporate functions.
</li><li>Collect and analyze data for the Luxury Loyalty Program Benchmark.
</li><li>Partner with the Regional Client &amp; VIC Development Senior Manager to ensure in-store experiences align with client expectations and corporate standards.
</li><li>Gather store feedback on private appointments and VIC engagement activities, and share insights with the Regional Client &amp; VIC Development Senior Manager.
</li><li>Stay informed on competitors and maintain a strong understanding of VIC experiences.
</li><li>Propose a ranking of Prada experiences by client cluster (e.g., VIC Fashion Shows, Styling Sessions, Prada Day including Fondazione and Factory visits) to drive VIC engagement and business growth.
</li><li>Define material and tool needs for each experience, in collaboration with relevant departments.
</li><li>Share and implement Prada experiences across the region, supporting execution locally and attending events when needed.
</li><li>Conduct post-event analysis and coordinate relevant follow-up activities.
</li><li>Monitor and report on VIC business performance in the assigned stores, supporting all related initiatives.
</li><li>Coordinate closely with the Retail Events team within the department to ensure seamless, cross-touchpoint activations tailored to different client clusters and maximize impact.
</li><li>Manage special Custom Orders for High-Net-Worth Individuals (HNWIs) or high-potential clients, including scouting opportunities, presenting the projects, and overseeing operational follow-up with HQ.
</li><li>Work in close partnership with the CRM team to define and co-create strategies that will support the growth of the VIC segment.
</li><li>Support the PR department in activities involving celebrities, when required.
</li><li>Monitor the quality of client service through regular store interactions and provide actionable feedback.
</li><li>Coach Store Managers and in-store Client Development roles in developing local networks and building strong client relationships.
</li><li>Support resolution of sensitive or critical issues involving top clients.
</li><li>Contribute to store team training on luxury service standards, Prada values, and brand DNA.</li></ul> 
<div></div>
<div>
</div><div>KNOWLEDGE AND SKILLS</div> 
<div>
</div><div>Bachelor&rsquo;s/Master&rsquo;s Degree
</div><div>English proficiency</div>
<div>
At least 3-5 years of experience into Client Experiences and Development in the luxury industry</div>
<div>
Project management skills</div> 
<div></div>
<div>
</div><div>Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. 
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.</div></div></div></div></div>

PRADA Client Experience Manager

Explore 2806+ Department store manager in Dubai this December. Find roles across top companies and apply now to boost your career.