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deputy manager design automation

VEGROW

<div>
 
 
 
 Role Overview:
 
 
 
 
 The Deputy Manager &ndash; Design &amp; Automation will be responsible for designing, standardizing, and automating operational processes across fruit marketplaces and mandis. This role combines layout &amp; process design, automation system development, and on-ground execution to drive efficiency, quality, safety, and scalability across operations.
 
 
 Work Location: Bengaluru, Karnataka (
 
 Travel to operational sites to observe, validate, and improve processes
 
 )
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 1. Layout Design &amp; Operational Planning:
 
 
 
 &bull;Design efficient 2D layouts for mandi operations, centralized unloading stations, and sorting/grading lines.
 
 
 &bull;Plan resource deployment based on volume flows and throughput targets.
 
 
 &bull;Optimize material movement to reduce handling time and operational costs.
 
 
 
 
 
 
 2.
 
 
 Process Design, SOPs &amp; Blueprinting:
 
 
 
 &bull;Create, document, and update SOPs and process blueprints for key operational activities.
 
 
 &bull;Standardize processes across locations with scalable systems and feedback loops.
 
 
 &bull;Collaborate with operations and tech teams to ensure process clarity and integrity.
 
 
 &bull;Optimize processes to ensure consistent quality of produce.
 
 
 
 
 
 
 3.
 
 
 Automation System Design &amp; Development:
 
 
 
 &bull;Design, develop, and implement automated machinery and control systems for fruit marketplaces.
 
 
 &bull;Prepare system specifications, design documents, and process flow diagrams for automation projects.
 
 
 
 
 
 
 4. Programming, Integration &amp; Testing:
 
 
 
 &bull;Program and configure PLCs, HMIs, and control systems.
 
 
 &bull;Integrate automation systems with existing infrastructure for optimal performance.
 
 
 &bull;Conduct testing, validation, and commissioning of automation systems.
 
 
 &bull;Troubleshoot and resolve machinery and automation-related issues.
 
 
 
 
 
 
 5. Maintenance &amp; Technical Support:
 
 
 
 &bull;Perform routine maintenance, upgrades, and repairs of automation systems.
 
 
 &bull;Provide remote and on-site technical support for machine-related issues.
 
 
 
 
 
 
 6. Documentation &amp; Compliance:
 
 
 
 &bull;Maintain detailed documentation including system diagrams, manuals, and maintenance records.
 
 
 &bull;Document system changes, upgrades, and continuous improvement initiatives.
 
 
 
 
 
 
 7. Continuous Improvement:
 
 
 
 &bull;Analyze existing automation processes to identify efficiency and performance improvements.
 
 
 &bull;Implement enhancements to reduce downtime and improve system reliability.
 
 
 
 
 
 
 8. Collaboration &amp; Stakeholder Communication:
 
 
 
 &bull;Work closely with business, operations, and project teams to deliver effective automation solutions.
 
 
 &bull;Communicate technical updates, risks, and progress to stakeholders.
 
 
 
 
 
 
 9. Safety &amp; Compliance:
 
 
 
 &bull;Ensure automation systems comply with safety regulations and industry standards.
 
 
 &bull;Implement and monitor safety protocols to minimize operational risks.
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 Education
 
 
 &bull;Bachelor&rsquo;s degree in Mechanical / Electrical / Automation Engineering, or
 
 
 &bull;Diploma in Mechatronics / Electrical &amp; Electronics Engineering
 
 
 
 
 
 Experience
 
 
 &bull;5- 8+ years of relevant experience in machine automation and control systems
 
 
 &bull;Hands-on experience with PLCs, HMIs, and industrial automation projects
 
</div>

Deputy Manager-Design & Automation

BT Group

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 BT Group was the world&rsquo;s first telco and our heritage in the sector is unrivalled. As home to several of the UK&rsquo;s most recognised and cherished brands &ndash; BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK&rsquo;s largest and most successful digital infrastructure project &ndash; connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK&rsquo;s best telco, reimagining the customer experience and relationship with one of this country&rsquo;s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 As a Software Engineer on the Billing &amp; Collections platforms, you contribute directly to the systems that keep the company financially healthy. Your work helps ensure customers receive accurate bills, can make seamless payments, and experience smooth interactions throughout their billing journey. By building reliable, scalable, and high‑quality software, you help maintain consistent cashflow, reduce revenue leakage, and support strong customer trust. This role gives you the opportunity to make a measurable impact on mission‑critical business operations while growing your engineering skills in a complex, high‑visibility domain.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Technical Solution Delivery: Supports the implementation of technical solutions for internal and external customers across telecom billing and collections flows, resolving inter system issues and contributing within cross functional squads.
 </li>
 <li>
 Architecture &amp; Technology Choices: Contributes to technical decisions, technology selection, and architecture direction for high performance billing and collections platforms, balancing immediate product needs with long term transformation.
 </li>
 <li>
 Software Design &amp; Development: Supports the design and development of software components aligned with enterprise architecture and BT&rsquo;s security standards.
 </li>
 <li>
 Continuous Learning &amp; Technical Reviews: Undertakes code and design reviews to enhance proficiency and ensure alignment with software engineering principles and industry standards.
 </li>
 <li>
 Technical Specifications &amp; Low Complexity Builds: Helps design technical specifications and develops software solutions for smaller or less complex initiatives, ensuring high quality delivery.
 </li>
 <li>
 Coding &amp; Testing: Writes, tests, debugs, and reviews code under supervision, ensuring clarity and quality across engineering teams.
 </li>
 <li>
 Systems Integration: Integrates existing software products and resolves routine issues to ensure interoperability across diverse platforms.
 </li>
 <li>
 Defect Management: Monitors, troubleshoots, and corrects software defects to ensure platform reliability and service stability.
 </li>
 <li>
 Tooling &amp; Automation: Supports the implementation, optimization, and maintenance of CI/CD pipelines and automation tooling that improve developer efficiency and accelerate delivery.
 </li>
 <li>
 Technical Roadmap Contribution: Supports delivery of a forward-looking technical roadmap that meets needs of engineering teams, operations, and business stakeholders.
 </li>
 <li>
 Engineering &amp; Operational Excellence: Assists in defining and implementing metrics, processes, and continuous improvement initiatives to drive engineering maturity.
 </li>
 <li>
 Process Improvement: Contributes to refining and optimizing engineering ways of working within the software engineering domain.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 PLSQL, Java &amp; Related Technologies
 </li>
 <li>
 Strong PL SQL development background
 </li>
 <li>
 Strong Java/J2EE, Spring MVC development background
 </li>
 <li>
 Experience with REST APIs, multi-threaded processing, concurrency
 </li>
 <li>
 Scripting (Shell/Python/Perl) for automation, tooling, and monitoring
 </li>
 <li>
 WebLogic Application Server
 </li>
 <li>
 Deployment and tuning of Java applications
 </li>
 <li>
 JVM performance optimization
 </li>
 <li>
 Cluster management, JDBC tuning, thread pool configuration
 </li>
 <li>
 Troubleshooting memory leaks, stuck threads, connection issues
 </li>
 <li>
 Netcracker Revenue Manager (NCRM / NC-RM) &ndash; Rating &amp; Charging or Equivalent
 </li>
 <li>
 Hands-on experience with the Netcracker Revenue Manager or equivalent rating ecosystem, including:
 </li>
 <li>
 </li>
 <li>
 Understanding of Netcracker Rating Engine or equivalent, billing, rating, charging calculation flows
 </li>
 <li>
 Configuration of price plans, rating rules, usage types, event models
 </li>
 <li>
 Working with product catalog, tariff models, charging rules, and discounts
 </li>
 <li>
 </li>
 <li>
 CI/CD, Automation &amp; Observability
 </li>
 <li>
 Building CI/CD pipelines (Jenkins, Git, Maven, Nexus etc.)
 </li>
 <li>
 Automated deployment of webapps and Java services
 </li>
 <li>
 Writing monitoring scripts (Shell/Python) for throughput, lag, error rates
 </li>
 <li>
 Working with observability platforms (Grafana, Prometheus, ELK, OEM, Dynatrace)
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Demonstrates deep technical expertise in PLSQL, Spring MVC, Java J2EE, Shell scripting acting as authority within the team.
 </li>
 <li>
 Influences technical decisions by contributing strong engineering judgement to designs, solution options, and architecture discussions.
 </li>
 <li>
 Takes ownership of complex components, ensuring scalable, reliable, and accurate collections and billing flows.
 </li>
 <li>
 Leads by technical example, maintaining high standards in coding, testing, documentation, and engineering practices.
 </li>
 <li>
 Resolves complex issues and drives RCA, using deep problem solving skills to troubleshoot collections failures, PLSQL / database contentions, and performance bottlenecks.
 </li>
 <li>
 Identifies and drives continuous improvement, proposing enhancements in automation, tooling, observability, throughput, and reliability.
 </li>
 <li>
 Collaborates effectively across teams, providing clarity and technical insight to architecture, operations, billing, assurance, and fraud teams without formal leadership duties.
 </li>
 </ul>
 
 
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 5&ndash;8 years of hands on software engineering experience in Billing, Collections, or Revenue
 </li>
 </ul>
 
 
</div>

Software Engineer - PLSQL

Viatris

<div>
 
 At
 
 VIATRIS
 
 , we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.
 
 
 Viatris empowers people worldwide to live healthier at every stage of life.
 
 
 We do so via:
 
 <ul>
 <li>
 
 Access
 
 &ndash; Providing high quality trusted medicines regardless of geography or circumstance;
 </li>
 <li>
 
 Leadership
 
 &ndash; Advancing sustainable operations and innovative solutions to improve patient health; and
 </li>
 <li>
 
 Partnership
 
 &ndash; Leveraging our collective expertise to connect people to products and services.
 </li>
 </ul>
 
 Every day, we rise to the challenge to make a difference and here&rsquo;s how the Indirect Sourcing - Deputy Manager role will make an impact.
 
 
 
 
 <ul>
 <li>
 Receives purchase requisitions and initiates procurement process.
 </li>
 <li>
 Processes the requisitions for POs from pricing contracts or will fetch the pricing from the vendors.
 </li>
 <li>
 Prepares comparative statements and enables negotiation.
 </li>
 <li>
 Creates purchase orders and submits to vendors.
 </li>
 <li>
 Follows up for on-time / early delivery of materials and services based on end users requirement.
 </li>
 <li>
 Follow-up for documents including COA, COC, QM, Vendor qualification documents etc.
 </li>
 <li>
 Coordinates with commercial, clearance and logistics to ensure smooth delivery of materials.
 </li>
 <li>
 Coordinates with Stores, Users, Accounts and Finance on post PO activities.
 </li>
 <li>
 Works closely with Payable team in ensuring release of payments to vendors.
 </li>
 <li>
 Works closely with Operations team on the material requirement planning and work towards that to arrange the materials on time.
 </li>
 <li>
 Knowledge about OEM spares and consumables, preferably in sterile operations
 </li>
 <li>
 Working on continuous improvement in implementation of Alternative vendors / Payment terms enhancements / Items consolidation / TAT reduction from PR to PO / Auctions, Process atomization, Tracking Raw materials trends etc..
 </li>
 <li>
 Updates superiors and end users on status on regular basis. Raises concerns if any while ensuring service levels to end users.
 </li>
 <li>
 Generates weekly, monthly reports based on the activities on status, progress and spend.
 </li>
 </ul>
 
 
 
 
 
 Knowledge:
 
 
 <ul>
 <li>
 Knowledge of pharmaceutical allied industry, formulation manufacturing process, materials, services, regulatory requirements.
 </li>
 <li>
 Knowledge of SAP-MM, MS Office, Import formalities with respect to
 
 
 100% EOU &amp; SEZ plants.
 
 
 </li>
 <li>
 Knowledge of procuring Machinery spares, Engineering Components, GMP Consumables, General Consumables etc.
 </li>
 <li>
 Knowledge of Service Procurements like AMCs, Equipment repairs and General Services like Fabrication etc.
 </li>
 </ul>
 
 
 
 
 
 Location:
 
 Bangalore (Jigani)
 
</div>

Indirect Sourcing - Deputy Manager

Apsona

<div>
 
 Role Overview
 
 
 
 The Product Adoption Specialist is responsible for driving successful onboarding, enablement, and sustained adoption of Apsona products. This role partners closely with customers and internal teams to ensure users achieve measurable value through effective configuration, training, and ongoing usage of Apsona&rsquo;s capabilities across data management, reporting, automation, and document workflows.
 
 
 
 Key Responsibilities
 
 
 
 
 
 Customer Enablement &amp; Adoption
 
 
 
 
 <ul>
 <li>
 Lead customer onboarding, kickoff calls, and structured enablement sessions across Apsona products.
 </li>
 <li>
 Guide customers through end-to-end workflows including data imports, deduplication, reporting (SSR/MSR), scheduler, grids, document generation, and automation.
 </li>
 <li>
 Assess customer maturity and tailor enablement plans from foundational setup to advanced use cases.
 </li>
 <li>
 Identify adoption blockers early and proactively recommend solutions and best practices.
 
 
 </li>
 </ul>
 
 Product Expertise &amp; Solution Design
 
 
 
 <ul>
 <li>
 Act as a subject matter expert on Apsona functionality, permissions, and Salesforce integration.
 </li>
 <li>
 Design customer-specific solutions that align product capabilities with business outcomes.
 </li>
 <li>
 Validate configurations in sandbox and guide safe promotion to production environments.
 </li>
 <li>
 Advise on license usage, role-based access, and governance models.
 
 
 </li>
 </ul>
 
 Execution &amp; Delivery Excellence
 
 
 
 <ul>
 <li>
 Deliver high-quality, customer-ready sessions, documentation, and recordings.
 </li>
 <li>
 Ensure enablement deliverables are accurate, repeatable, and aligned with customer goals.
 </li>
 <li>
 Track progress against enablement milestones and adoption success criteria.
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Partner with Implementation, Support, Product, and Sales teams to align on customer strategy.
 </li>
 <li>
 Share customer feedback, feature requests, and adoption insights with internal stakeholders.
 </li>
 <li>
 Support escalations by translating customer challenges into actionable product guidance.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Strong understanding of SaaS product adoption, customer enablement, or implementation roles.
 </li>
 <li>
 Hands-on experience with CRM platforms (Salesforce preferred).
 </li>
 <li>
 Ability to explain technical concepts in clear, business-friendly language.
 </li>
 <li>
 Experience delivering live training, workshops, or enablement sessions.
 </li>
 <li>
 Excellent planning, prioritization, and stakeholder communication skills.
 </li>
 <li>
 Customer-first mindset with strong problem-solving abilities.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 2-4 years of experience in Product Adoption, Customer Success, Implementation, Enablement, or Solutions Consulting within a SaaS environment
 </li>
 <li>
 Background in implementation consulting, customer success, or technical enablement.
 </li>
 <li>
 Familiarity with data management, reporting, automation workflows, and the ability to understand and execute JavaScript expressions for advanced use cases.
 </li>
 <li>
 Comfort working with sandbox vs production environments and change governance.
 
 
 </li>
 </ul>
 Skills: adoption,product adoption,automation,enablement,reporting,customer,onboarding
</div>

Product Adoption Specialist

Zepto

<div>
 
 
 Manager - Procurement (CoE)
 
 
 
 
 Bangalore, Karnataka, India
 
 
 
 
 
 
 
 Experience:
 
 4-7 years in Procurement, Supply Chain, or IT Project Management.
 
 
 
 
 
 
 Our Story
 
 
 
 Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time &mdash;making every second count towards life's real joys. Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities within minutes.
 
 
 Zepto Caf&eacute; extends our commitment to convenience, featuring a curated menu of over 200 fresh items.
 
 
 
 
 
 
 Role Overview
 
 
 
 The
 
 Procurement Center of Excellence (CoE)
 
 serves as the "brain" of the procurement organization. In this role, you aren't just an IT admin; you are the bridge between procurement strategy and technical execution. Your mission is to ensure our ERP is optimized, adopted, and delivering the data we need to make smart spending decisions.
 
 
 &bull;
 
 Position:
 
 Manager/Lead, Procurement CoE (Systems &amp; Digital Transformation)
 
 
 &bull;
 
 Focus:
 
 ERP Ownership, Process Standardisation, and Data Integrity
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. System Governance &amp; Optimization
 
 
 
 &bull; Act as the
 
 Functional Owner
 
 of the Procurement ERP module
 
 
 &bull; Drive the roadmap for system enhancements, ensuring the platform evolves with business needs.
 
 
 &bull; Manage the "Business As Usual" (BAU) support, troubleshooting complex workflow issues that standard IT cannot resolve.
 
 
 
 2. Process Standardization
 
 
 
 &bull; Design and enforce global procurement processes (Purchase-to-Pay, Sourcing, and Contract Management) within the system.
 
 
 &bull; Eliminate "maverick spend" by making the ERP the easiest and most compliant path for users to buy goods and services.
 
 
 
 3. Data Analytics &amp; Reporting
 
 
 
 &bull; Maintain the integrity of the
 
 Vendor Master Data
 
 .
 
 
 &bull; Develop dashboards to track key KPIs: system adoption rates, PO automation levels, and cycle times.
 
 
 &bull; Translate raw system data into actionable insights for Category Managers.
 
 
 
 4. Change Management &amp; Training
 
 
 
 &bull; Lead the rollout of new features or modules to global stakeholders.
 
 
 &bull; Create and maintain a library of "How-To" guides and conduct regular training sessions for both internal users and suppliers.
 
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 
 ERP Expertise:
 
 Power-user or Admin-level experience in
 
 SAP Ariba, Oracle Fusion, Coupa, or Jaggaer
 
 .
 </li>
 <li>
 
 Analytical Skills:
 
 Proficiency in Excel (Power Query/Pivot) and visualization tools like Tableau or Power BI.
 </li>
 <li>
 
 Process Mindset:
 
 Strong understanding of the end-to-end procurement lifecycle (Sourcing, Contracting, Purchasing, and Invoicing).
 </li>
 </ul>
 
 
 
 
 
 Preferred "Soft" Skills
 
 
 <ul>
 <li>
 
 The Translator:
 
 The ability to explain technical system constraints to a Category Manager and business requirements to an IT Developer.
 </li>
 <li>
 
 The Diplomat:
 
 High emotional intelligence to manage resistance when changing legacy workflows.
 </li>
 <li>
 
 The Auditor:
 
 A keen eye for detail
 </li>
 </ul>
 
 
</div>

Manager - Procurement (CoE)

Wipro

<div>
 Job description:
 
 
 Job Description
 
 
 Role Purpose
 
 
 The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters.
 
 &nbsp;͏
 
 Do
 
 <ul>
 <li>
 
 Instrumental in understanding the test requirements and test case design of the product
 
 <ul>
 <li>
 Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements
 </li>
 <li>
 Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation
 </li>
 <li>
 Ensuring the test cases are peer reviewed and achieving less rework
 </li>
 <li>
 Work with development team to identify and capture test cases, ensure version&nbsp;
 </li>
 <li>
 Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing)
 </li>
 <li>
 Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc
 </li>
 </ul>
 </li>
 <li>
 
 To design and execute the automation framework and reporting
 
 <ul>
 <li>
 Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases
 </li>
 <li>
 Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns
 </li>
 <li>
 Detect bug issues and prepare file defect reports and report test progress
 </li>
 <li>
 No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer &nbsp;SLA's and norms
 </li>
 <li>
 Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders
 </li>
 <li>
 Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
 </li>
 </ul>
 </li>
 </ul>
 ͏
 <ul>
 <li>
 
 Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution
 
 <ul>
 <li>
 Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
 </li>
 <li>
 On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository
 </li>
 <li>
 Updates of accurate efforts in eCube, TMS and other project related trackers
 </li>
 <li>
 Timely Response to customer requests and no instances of complaints either internally or externally
 </li>
 </ul>
 </li>
 </ul>
 ͏ NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency &amp; quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score
 
 &nbsp;
 
 ͏
 
 
 
 &nbsp;
 
 
 Experience: 1-3 Years
 
 .
 
 
 &nbsp;
 
 
 Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
 
</div>

TEST ENGINEER L2

Walmart Global Tech India

<div>
 
 Role - Sr. Manager (Claims Business Support)
 
 
 Location: Chennai
 
 
 Department: Claims Center of Excellence (CoE)
 
 
 Reports To: Location Head
 
 
 
 
 
 
 Role Summary
 
 
 
 Business Support will lead strategic and operational enablement for the Claims Center of Excellence (CoE) in Chennai. This role is responsible for driving operational excellence across claims processing through strong oversight of transition management, training &amp; capability development, quality governance, and AI fluency initiatives.
 
 
 As a key member of the Chennai leadership team, this role partners closely with the Location Manager to manage &amp; stabilize operations, drive transition plus training , define processes , builds strong stakeholder management, build scalable frameworks, enable digital transformation, and enhance workforce capability while ensuring compliance, accuracy, and service excellence.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Claims Operations Enablement
 
 
 <ul>
 <li>
 Define operational Metrics, SLA and agree targets
 </li>
 <li>
 Partner with Operations Leaders to ensure claims processing meets SLA, accuracy, productivity, and compliance standards.
 </li>
 <li>
 Develop governance frameworks, dashboards, and reporting mechanisms for performance visibility and ensure quality compliance
 </li>
 <li>
 Identify operational risks and implement mitigation strategies.
 </li>
 <li>
 Drive process standardization and documentation across the CoE.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 2. Transition &amp; Program Management
 
 
 <ul>
 <li>
 Lead end-to-end transitions including process migrations, new scope onboarding, system implementations, and geographic expansions.
 </li>
 <li>
 Establish structured transition methodologies (KT plans, risk registers, stabilization tracking).
 </li>
 <li>
 Ensure smooth handoff to steady-state operations with minimal business disruption.
 </li>
 <li>
 Track transition KPIs including stabilization timelines, quality performance, and productivity ramp-up.
 </li>
 </ul>
 
 
 3. Training &amp; Capability Development
 
 
 <ul>
 <li>
 Build a scalable training framework for new hires and upskilling programs for existing associates.
 </li>
 <li>
 Drive structured training for Associates.
 </li>
 <li>
 Partner with operations leaders to address skill gaps and improve performance.
 </li>
 <li>
 Drive leadership development initiatives within the CoE.
 </li>
 </ul>
 
 
 4. AI Fluency &amp; Digital Transformation
 
 
 <ul>
 <li>
 Champion AI and automation adoption across claims processes.
 </li>
 <li>
 Build AI literacy across teams to enable responsible and effective use of GenAI and workflow automation tools.
 </li>
 <li>
 Identify automation opportunities and partner with technology teams for implementation.
 </li>
 <li>
 Measure and report ROI of AI-driven process improvements.
 </li>
 <li>
 Deliver efficiency and transformation across the process.
 </li>
 </ul>
 
 
 5. Leadership Expectations
 
 
 <ul>
 <li>
 Live our values
 </li>
 <li>
 Embrace Change
 </li>
 <li>
 Deliver for the Customer
 </li>
 <li>
 Focus on our Associates
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required
 </li>
 <li>
 MBA or equivalent advanced degree preferred
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 12-15 years of experience in claims processing or insurance operations.
 </li>
 <li>
 5+ years in leadership roles managing large operational or enablement teams.
 </li>
 <li>
 Strong experience in transition management and operational ramp-ups and stakeholder engagement.
 </li>
 <li>
 Demonstrated expertise in quality management and compliance frameworks.
 </li>
 <li>
 Experience leading AI/digital initiatives in operations is highly desirable.
 </li>
 </ul>
 
 
</div>

Senior Manager, Claims Business Support

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