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Middlesex University Dubai

<div>
 
 Purpose
 
 
 
 The Junior IT Systems, AV and Desktop Support role provides first-line technical support across IT systems, audio-visual (AV) infrastructure, and desktop environments. The role assists staff, faculty, and students with troubleshooting hardware, software, networking, and AV-related issues, ensuring minimal disruption to operations and a high standard of customer service.
 
 
 The position is based at Middlesex University Dubai, United Arab Emirates.
 
 
 Principal Duties and Accountability
 
 
 
 
 IT Systems Support
 
 
 <ul>
 <li>
 Provide first-level support for system access, accounts, and software applications.
 
 </li>
 <li>
 Assist in monitoring and maintaining servers, storage, and network infrastructure under senior team guidance.
 
 </li>
 <li>
 Support system backups, security updates, and routine maintenance tasks.
 
 </li>
 <li>
 Escalate unresolved issues to senior IT staff or vendors as necessary.
 
 </li>
 </ul>
 
 Desktop Support
 
 
 <ul>
 <li>
 Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices.
 
 </li>
 <li>
 Provide end-user support for Windows, macOS, and common productivity tools (MS Office, Teams, etc.).
 
 </li>
 <li>
 Maintain and update desktop images, antivirus, and security patches.
 
 </li>
 <li>
 Document incidents, resolutions, and update the knowledge base.
 
 </li>
 </ul>
 
 Audio-Visual (AV) Support
 
 
 <ul>
 <li>
 Provide setup and operational support for classrooms, lecture halls, and events using AV systems.
 
 </li>
 <li>
 Assist in configuring projectors, interactive displays, microphones, video conferencing tools, and streaming platforms.
 
 </li>
 <li>
 Troubleshoot AV equipment issues promptly during teaching sessions and events.
 
 </li>
 <li>
 Support staff in using collaboration platforms such as Microsoft Teams and Zoom.
 
 </li>
 </ul>
 
 General IT Support
 
 
 <ul>
 <li>
 Log and track incidents, service requests, and resolutions via the IT Helpdesk system.
 
 </li>
 <li>
 Deliver excellent customer service and clear communication to end users.
 
 </li>
 <li>
 Assist with IT equipment inventory management and asset tracking.
 
 </li>
 <li>
 Participate in IT projects, upgrades, and deployments as required.
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 Qualifications and Experience
 
 
 
 
 Essential:
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in IT, Computer Science, or related field.
 
 </li>
 <li>
 1&ndash;2 years&rsquo; experience in IT support (internship or entry-level role accepted).
 
 </li>
 <li>
 Strong knowledge of Windows OS, MS Office Suite, and basic networking concepts.
 
 </li>
 <li>
 Familiarity with audio-visual systems (projectors, conferencing tools, AV control systems).
 
 </li>
 <li>
 Excellent problem-solving and communication skills.
 
 </li>
 </ul>
 
 Desirable:
 
 
 <ul>
 <li>
 Exposure to Active Directory, Microsoft 365 administration, or ITIL practices.
 
 </li>
 <li>
 Experience supporting hybrid teaching/learning environments.
 
 </li>
 <li>
 Knowledge of IT security practices.
 
 
 </li>
 </ul>
 
 Disposition
 
 
 
 The postholder will need to be calm and effective in dealing with students, staff, faculty, and visitors of the University, and efficient in dealing with external bodies and personnel.
 
 
 The postholder will need to be able to convey confidence and positiveness to members of the public, staff and students.
 
 
 
 The intent of this job description is to provide representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
 
 
 
 
</div>

IT Systems, AV, and Desktop Support

DICETEK LLC

<div>We are seeking an experienced Desktop Support Engineer to join our dynamic IT team. As a Desktop Support Engineer, you will be responsible for providing comprehensive technical support to our employees, ensuring our desktop systems, software applications, and network connectivity run smoothly and effectively. You will be the go-to person for diagnosing and resolving hardware and software issues, assisting with system upgrades, and providing user training when necessary. The ideal candidate will have a strong technical background, excellent communication skills, and a customer-oriented approach. Your goal will be to maintain the highest possible levels of user satisfaction and system functionality, contributing to the overall efficiency of our organization's operations. 
Responsibilities<ul><li>Provide first-line technical support to users with hardware and software issues.</li><li>Diagnose and troubleshoot desktop and system problems in a timely manner.</li><li>Install, configure, and upgrade desktops, laptops, and related hardware.</li><li>Manage and maintain user accounts within Active Directory environments.</li><li>Assist with the deployment and maintenance of software and updates.</li><li>Coordinate with the IT team for network troubleshooting and server issues.</li><li>Document support processes and maintain accurate support records and logs.</li><li>Provide training and guidance to users on IT processes and procedures.</li><li>Perform regular system backups and data recovery operations when necessary.</li><li>Ensure compliance with company policies and IT security standards.</li><li>Monitor system performance and make recommendations for improvements.</li><li>Assist in the planning and execution of large-scale IT projects and upgrades.</li></ul> 
Requirements<ul><li>Bachelor's degree in Computer Science or related field is preferred.</li><li>At least two years of experience in a desktop support role is required.</li><li>Strong knowledge of Windows and Mac operating systems is essential.</li><li>Proficiency with Active Directory and common network protocols is needed.</li><li>Excellent verbal and written communication skills are necessary.</li><li>Ability to troubleshoot and resolve technical issues efficiently is required.</li><li>Familiarity with remote support tools and VPN technologies is advantageous.</li></ul></div>

Desktop Support Engineer

Bahri | البحري

<div>
 
 
 Job Purpose:
 
 
 
 Provide efficient, on-site IT helpdesk support to ensure timely resolution of technical issues, maintain high user satisfaction, and meet established Service Level Agreements (SLAs).
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Operations
 
 
 <ul>
 <li>
 Deliver 1st-level support for hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and troubleshoot computer systems, peripherals, and applications.
 </li>
 <li>
 Respond promptly to incidents assigned via the IT ticketing system.
 </li>
 </ul>
 
 
 
 
 
 Incident Management
 
 
 <ul>
 <li>
 Diagnose and resolve incidents within agreed timelines.
 </li>
 <li>
 Escalate unresolved issues to appropriate IT teams or vendors.
 </li>
 <li>
 Track incident progress and keep users informed until closure.
 </li>
 </ul>
 
 
 
 
 
 Process Improvement
 
 
 <ul>
 <li>
 Work with the IT Support Manager to standardize operating procedures.
 </li>
 <li>
 Identify and recommend improvements to enhance IT service delivery.
 </li>
 </ul>
 
 
 
 
 
 Concepts &amp; Policies
 
 
 <ul>
 <li>
 Follow IT policies, security guidelines, and operational standards.
 </li>
 <li>
 Ensure compliance with company IT governance frameworks.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Documentation
 
 
 <ul>
 <li>
 Maintain accurate documentation of incidents, solutions, and procedures.
 </li>
 <li>
 Prepare reports on IT support activities, trends, and recurring issues.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer engineering, Information Technology, or related field.
 </li>
 <li>
 5-7 years of experience in desktop/helpdesk support.
 </li>
 <li>
 Strong knowledge of Microsoft Windows, Office 365, and basic networking.
 </li>
 <li>
 Experience with IT ticketing systems and remote support tools.
 </li>
 <li>
 Valid Professional Certifications.
 </li>
 </ul>
</div>

IT Support Sr. Analyst

Emirates Global Aluminium (EGA)

<div>
 Job description:
 
 
 
 JOB PURPOSE:
 
 To provide, maintain, support the requirements of I.T. hardware and software and ensure the continuous availability of the services such as PC&rsquo;s, Laptops, Printers, and Projectors.&nbsp;
 
 
 KEY ACCOUNTABILITIES:
 
 Troubleshooting
 
 Provides second level of troubleshooting for hardware and software and following the support provided by the team members&nbsp;
 
 Liaises with the I.T. Helpdesk and I.T. security team to support the users during provision system support &nbsp;
 
 Installs and performs repairs to hardware, software, and peripheral equipment to ensure minimised downtime for users
 
 Refers to technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
 
 Reviews Help Desk logs and maintains records of daily data communication transactions, problems and remedial action taken, and installation activities for review, planning and forecasting purposes
 
 
 Safety, Quality &amp; Environment
 
 Ensures compliance to all relevant safety, quality and environmental management policies, procedures and controls across the section in order to guarantee employee safety, legislative compliance and a responsible environmental attitude
 
 
 Related Assignments
 
 Performs other related duties or assignments as directed&nbsp;
 
 
 AUTHORITY/ DECISION MAKING:
 
 Guidelines:&nbsp;
 
 Thinking within clearly defined policies, standards and specific objectives
 
 
 Decision Making:
 
 Direction of work is subject to practices and procedures, output is managed
 
 
 QUALIFICATIONS &amp; SKILLS:
 
 Minimum Qualifications:
 
 Bachelor&rsquo;s degree in computer science or equivalent
 
 
 Minimum Experience:
 
 2-3 years&rsquo; experience in computer field. Experience of managing hardware and software troubleshooting. Knowledge of possess good communication skills and has to be fluent in English
 
 
 Skills:
 
 Knowledge in hardware repairing such as PC&rsquo;s, Laptop&rsquo;s, Windows Operating System
 
 Have Knowledge of Active Directory&nbsp;
 
 Desktop and laptop break/fix experience
 
 Experience with Platforms including HP, Windows XP and 7, MS Office Suite
 
</div>

Technical Analyst II

Whizz HR

<div>
 
 WhizzHR is hiring an IT Technician- DL/CIRA Certificate in Dubai
 
 
 
 
 
 Job description
 
 
 Our Company is looking for a candidate with the following criteria
 
 
 - Only candidates who have worked in IT / ELV vendors preferred for this position must be SIRA Certified
 
 
 - Candidates with Valid UAE driving license will be given preference.
 
 
 - Candidates also having sales experience will be given preference
 
 
 - 2 - 3 years of experience L1 &amp; L2 level troubleshooting, configuration, and support for Desktop, Server, Network &amp; ELV systems that includes Structured Cabling in CAT6 &amp; Fiber Optic, CCTV, WiFi, IP Telephony, Door Access Control, Audio Visual Systems (2 years experience).
 
 
 - Hands-on experience in troubleshooting hardware, software &amp; network issues especially remote support services for the said domains.
 
 
 - Installing, configuring Switches, Firewalls, Access points, CCTV &amp; IP Telephony Systems- Following diagrams, topology, and written instructions to repair the fault or set up a system
 
 
 - Ability to work under pressure and prioritize tasks based on urgency and importance
 
 
 - Motivation to learn new skills and technologies
 
 
 Interested candidates can apply for this job by replying to this email
 
 
 Excellent Communication Skills is Must.
 
 
 University Engineer Graduate or Diploma Holder with attested Certificate/s.
 
 
 
 
 
 Job Type: Full-time
 
 
 
 
 
 Kindly share your Resume at Hello@whizzhr.com
 
</div>

ELV Technician- DL/CIRA

Emirates Flight Catering

<div>
 
 Job Purpose:
 
 
 Maintenance &amp; support of end users facing IT infrastructure to provide high uptime of the IT infrastructure. The end users facing IT infrastructure includes Desktops, Printers, Local Area Network, emails and all MS Office software. The field support analysts play a critical role by supporting all end users to ensure continuous and smooth functioning of all these equipments and related software. These IT resources also provide maintenance and support to our PABX systems. These professionals are currently providing support to over 500 desktops, 250 printers and large number of users, using our PABX.
 
 
 
 
 
 The Field support analysts ensure that all users are able to effectively use the IT systems to carry out their business.
 
 
 
 
 
 Key Results Area :
 
 
 1.Installing and configuring Windows 2000/XP/2003 desktops, MS Office Applications and other software packages.
 
 
 2.Installs, configures, fine tune and maintains computers, networks, file and print servers, and other devices, adds or upgrades disk drives, Memory, CD ROM units, printers, and related equipment.
 
 
 3.Configure users, emails, Internet, network devices, print servers, shared resources etc.
 
 
 4.Troubleshoot and repair network connectivity, services, software, cabling and performance problems.
 
 
 5.Troubleshoot and repair Time Keeping System software, hardware and connectivity problems
 
 
 6.Provide basic instruction / guidance to staff in proper operations of installed systems to maximize the efficient and effective use of those systems.
 
 
 7.Act both proactively and reactively to define and resolve hardware problems and recognize and implement opportunities for improved hardware services.
 
 
 8.Assure the timely diagnosis and arranging for the repair of all company owned hardware equipment.
 
 
 9.Troubleshoot and assist in the maintenance of PABX system.
 
 
 10.Troubleshoot and assist in the installation and configuration of Cisco switches, routers, firewalls and other network devices.
 
 
 11 Assist with the installation of new and/or upgraded hardware equipment and software.
 
 
 
 
 
 Education Qualification:
 
 
 a) Bachelor*s degree in engineering / technology or equivalent qualification in Computer Science. Certification from Microsoft or Cisco. (must have)
 
 
 b) Exposure to PLCs (preferred)
 
 
 
 
 
 Work Experience:
 
 
 a)Years of Experience: Minimum 4 years of experience
 
 
 b)Area of Experience: Maintaining network infrastructure, desktops, printers, MS Office products, Windows operating systems, Networking protocols, PABX and all other areas of Field support in a Microsoft / CISCO environment.
 
 
 
 
 
 
 
 
 
 
 
 Skills:
 
 
 
 
 
 1.Should have excellent communication skills.
 
 
 2.Strong interpersonal and problem-solving skills.
 
 
 3.The ability to work effectively with staff across levels in a diverse environment.
 
 
 
</div>

Field Support Analyst

Amazon

<div>
 
 Description
 
 
 
 Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered &ndash; from desktop to doorstep.
 
 
 Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time.
 
 
 Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse &amp; Delivery Network.
 
 
 We are looking for motivated, customer-focused people who want to join our team as a Reliability Maintenance Engineering Technician. The focus of the Reliability Maintenance Engineering Technician role is to ensure safety regulations and policies are adhered to, to ensure preventative maintenance is conducted on time to a high standard and to provide high levels of equipment availability through continuous improvement.
 
 
 Shift Pattern: This role includes working in non-traditional shift pattern, which may include nights and weekends
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Put health &amp; safety best practices first in all work carried out ensuring compliance with all health &amp; safety standards and regulations.
 </li>
 <li>
 Carry out planned preventative maintenance on the full range of equipment within the site.
 </li>
 <li>
 React quickly to breakdowns, communicate clearly with affected parties and work efficiently to fix the issue.
 </li>
 <li>
 Support continuous improvement by learning from breakdowns and sending feedback and suggestions for improvements through the line manager.
 </li>
 <li>
 Provide high levels of equipment availability to our internal customers.
 </li>
 <li>
 Support and learn from Senior Reliability Engineering Technicians.
 </li>
 <li>
 Management of contractors.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Multi skilled in either electrical or mechanical disciplines.
 </li>
 <li>
 Experience of planned preventative maintenance systems.
 </li>
 <li>
 Experience fault finding within MHE (Material Handling Equipment)/Automation systems.
 </li>
 <li>
 Experience in interpreting either mechanical or electrical drawings.
 </li>
 <li>
 Experience of conveyor maintenance, motor controllers/inverters.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience of high voltage switching.
 </li>
 <li>
 Experience of sortation machines.
 </li>
 <li>
 Experience of maintaining/configuring bar code scanners.
 </li>
 <li>
 Experience of print and apply machines.
 </li>
 <li>
 Apprentice Trained, HNC, HND, BSc, BEng
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Q-Express Documents Transport
 
 
 Job ID: A2865337
</div>

Facilities Supervisor, RME

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