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desktop support technician

EXCIS COMPLIANCE LIMITED

We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive/VIP staff.
Key Responsibilities:
<ul>
<li>Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android)</li>
<li>Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals</li>
<li>Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades</li>
<li>Manage asset inventory, including tagging, tracking, and reporting</li>
<li>Support VIP users with prompt and professional service</li>
<li>Collaborate with IT teams to escalate and resolve complex technical issues</li>
<li>Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary</li>
</ul>
Technical Skills &amp; Experience:
<ul>
<li>4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles</li>
<li>Strong knowledge of Windows OS (10/11), macOS, and Microsoft O365</li>
<li>Experience with Microsoft Intune and Desktop Central for endpoint management</li>
<li>Proficiency with Active Directory, remote support tools, and mobile device management</li>
<li>Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues</li>
<li>Familiarity with malware removal and basic network troubleshooting</li>
</ul>
Soft Skills &amp; Certifications:
<ul>
<li>Excellent verbal and written communication skills in both English and Arabic</li>
<li>Exceptional customer service skills (VIP support experience preferred)</li>
<li>Ability to work in a fast-paced corporate environment</li>
<li>A+ Certification, MCP, or ITIL (preferred but not required)</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to lift/move equipment (up to 50 lbs)</li>
<li>Willingness to travel between office locations if required</li>
</ul>

Deskside Support Technician (L2)

Zen Interactive Technologies

Systems Network Engineer 
 
 Location: UAE 
 Job Type : Full - Time 
 Note : UAE Driving License Mandatory 
 
<div> </div><div>Job Overview</div>
 We are seeking an experienced and detail-oriented Systems Engineer to support both our internal IT infrastructure and our clients' IT environments. The ideal candidate will have extensive hands-on experience with technologies such as Windows/Linux servers, firewalls, VPNs, VOIP, IP telephony, and SIP-based troubleshooting. Expertise in network analysis using Wireshark and the ability to read protocol packets is essential. 
Key Responsibilities 
 1. Manage infrastructure, servers, PCs, and peripherals for performance, reliability, and security. 
 2. Analyze and resolve incidents as per SLA; contribute to root cause analysis. 
 3. Act as liaison with vendors and technical teams for effective service delivery. 
 4. Fulfill IT service requests, including installations, reconfigurations, and relocations. 
 5. Maintain accurate documentation and reports for incidents and service reviews. 
 6. Implement regular maintenance of devices to minimize incidents. 
 7. Execute LAN/WAN/VPN/WiFi setups following technical procedures. 
 8. Implement and troubleshoot VOIP/IP telephony and SIP issues. 
 9. Perform packet analysis using Wireshark for advanced network troubleshooting. 
 10. Follow proper escalation procedures and suggest process improvements. 
Technical Experience 
 1. Experience as Technical Support, Server/Desktop Support, or Help Desk Technician. 
 2. Windows and Linux OS administration skills. 
 3. Firewall and VPN configuration knowledge. 
 4. Familiarity with VMware environments. 
 5. VOIP/IP telephony and SIP-based troubleshooting. 
 6. Packet analysis proficiency using Wireshark. 
 7. Troubleshooting systems, mobile, and other devices. 
 8. Remote desktop and help desk software familiarity. 
Skills &amp; Qualifications 
 1. Excellent problem-solving and analytical abilities. 
 2. Strong communication skills, both written and verbal. 
 3. Detail-oriented with strong organizational skills. 
 4. Bachelor's degree in IT, Computer Science, or related field. 
 5. Certifications in Microsoft, Linux, Fortinet, SonicWALL, VMware are a plus. 
 6. Minimum 5+ years of experience in a similar role. 
 7. Valid UAE driving license is mandatory. 
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Systems Network Engineer

Team Computers

Job Summary: We are looking for a skilled End User Support Engineer to provide technical support to users across the organization. The role includes installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations.. Key Responsibilities: Provide on-site and remote support for desktops, laptops, printers, and peripherals. Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.). Install, configure, and upgrade end-user hardware and software as per IT policies. Manage user accounts, access rights, and group policies in Active Directory. Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony. Coordinate with vendors for hardware repairs or replacements. Log incidents and service requests accurately in the ITSM tool and follow through to resolution. Assist with onboarding/offboarding activities (device setup, profile configurations). Participate in IT asset inventory, audits, and compliance reporting. Maintain documentation, FAQs, and user guides for common issues. Required Skills and Experience: 1.5+ years of experience in IT end-user support or desktop support. Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking. Experience with Active Directory, Outlook/Exchange, and remote support tools. Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine). Understanding of IT security, endpoint protection, and patching.

Field/Desktop Support Engineer

Iron Systems

<div> Job Description: 2-5 years of Experience Scope of Work: 
<ul> <li> Maintain daily IT operations in customer-owned locations to serve users' IT needs. </li> <li> Provide hands &amp; feet support for servers or networking activities as required at the specified location/facilities. </li> <li> Support manufacturing-related IT equipment and applications as per SOP provided. </li> <li> Assist the remote party with resolution by performing physical activity under direction (e.g. Customer Network Team). </li> <li> Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery) </li> <li> Installation, Move, Add, and Change (IMAC) of Customer IT Assets </li> <li> VIP support generally involves providing tailored and proactive IT support to the VIP target and ensuring they feel comfortable with the audio-visual equipment and peripherals being used. </li> <li> Support conference rooms, telepresence, network, internet, and voice services and equipment (ex: audio/video, networking, and unified communications) </li> <li> Management of non-PC IT equipment maintain asset lists for non-PC devices, such as servers, printers, and phones. Respond to customers' requests for updates under the instructions and guidance of customer. </li> <li> Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using customer sourcing systems and following customer business policy &amp; procedures. </li> <li> Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. The customer will provide specific training and instruction if needed. </li> <li> Mobile Phone Support Triage, asset management, configuration, and support as required. </li> <li> Support for special events (Internal and External), recurring meetings, or after hours will be required on a T&amp;M chargeable basis. </li> <li> Be responsible for H&amp;E aspects, collaborate with desktop-related infrastructure projects, OT networks, security, and other systems under the guidance of end customer technical teams. </li> <li> The ability to speak English and the local language (basic). </li> </ul>
 Key Responsibilities: 
<ul> <li> Responds to and diagnoses complex hardware, software, and network incidents under general supervision. </li> <li> Prioritize and resolve customer and other team issues as soon as possible. </li> <li> Ensure that incidents and requests are handled according to customer priority metrics. </li> <li> As needed, escalate tickets. </li> <li> Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values. </li> </ul>
 </div>

Desktop Engineer L1

Missan IT Solutions

Job Title: Level 1 Desktop Support Engineer (with Sales Background) Location: UAE Job Type: Full-TimeJob Summary:We are looking for a proactive and customer-oriented Level 1 Desktop Support Engineer with a strong technical foundation and a background in sales or customer engagement. The ideal candidate will provide first-level IT support to end-users while identifying opportunities to enhance customer satisfaction, promote IT solutions, and support business growth through their sales acumen.Key Responsibilities:Technical Support:<ul><li>Provide first-level technical support for hardware, software, and network-related issues.</li><li>Troubleshoot and resolve desktop, laptop, printer, and peripheral device problems.</li><li>Install, configure, and maintain operating systems, applications, and user accounts.</li><li>Respond promptly to support tickets, calls, and emails in a professional manner.</li><li>Escalate unresolved technical issues to Level 2/3 support teams when necessary.</li><li>Maintain accurate documentation of issues, troubleshooting steps, and resolutions.</li></ul>Sales &amp; Customer Engagement:<ul><li>Understand client requirements and recommend suitable IT products or services.</li><li>Collaborate with the sales team to provide technical pre-sales support and product demonstrations.</li><li>Identify potential upselling or cross-selling opportunities during support interactions.</li><li>Build and maintain positive client relationships to ensure customer satisfaction and retention.</li><li>Work closely with the sales and account management teams to support business development initiatives.</li></ul>Qualifications:<ul><li>Diploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>1&ndash;2 years of experience in desktop support, IT helpdesk, or similar technical roles.</li><li>Prior sales or customer-facing experience is highly desirable.</li><li>Strong working knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts.</li><li>Excellent communication, interpersonal, and problem-solving skills.</li><li>Ability to multitask and manage priorities in a fast-paced environment.</li></ul>Preferred Skills:<ul><li>Familiarity with ticketing systems (e.g., ServiceNow, Zendesk).</li><li>Basic understanding of IT products, licensing, and networking.</li><li>Experience using remote support tools.</li><li>Sales certifications or training will be an added advantage.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Clear career growth opportunities across technical and sales career tracks.</li><li>A supportive and collaborative team environment.</li><li>Training and certification assistance to enhance professional development.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Do you have valid UAE driving license?</li><li>Do you have own car?</li></ul>Experience:<ul><li>IT Sales &amp; Technical: 1 year (Required)</li></ul>

Desktop Support Engineer - L1- (with sales background)

Varishtha Infotech

IT Hardware Support / IT Hardware Repair &amp; Maintenance Job Description 
<ul>
<li>MS and other standard desktop application installation and troubleshooting</li>
<li>End User Deskside Support</li>
<li>Exposure to Structured Cabling, PABX and Networking installation and troubleshooting</li>
</ul>
 Candidate Requirement 
<ul>
<li>Excellent communication and soft support skills</li>
<li>Pro-Active Nature and good attitude to grow</li>
<li>Excellent technical knowledge on MS and other standard desktop application installation and trouble shooting</li>
<li>Exposure to Structured Cabling, PABX and Networking installation and troubleshooting is preferable</li>
<li>Minimum 3 years and maximum 5 years of job experience</li>
<li>Any Graduation</li>
<li>Medical Insurance, 22 Working Day Leave, Yearly Home Travel Allowance provided</li></ul>

IT Support Engineer

Burjline Builders

Job Title: IT Support EngineerLocation: MBHQ, Al Asayel Street, Downtown, DubaiDuration: 3 months with possibility of extensionBusiness Unit: TechnologyLabour Type: TechnicalCategory: Infrastructure, Cloud, and PlatformsRequirements:Proven experience in IT support, desktop support, or asset management roles.Strong knowledge of Windows OS, macOS, and hardware troubleshooting.Familiarity with secure data erasure standardsAbility to handle multiple tasks with attention to detail and accuracy.Good documentation and reporting skills.Strong understanding of IT security principles.Preferred Qualifications:Experience with Intune/MDM for device management.Knowledge of asset lifecycle management tools.Industry certifications (CompTIA A+, ITIL, or equivalent) are a plus.Key Responsibilities:We are looking for a skilled and experienced hardware troubleshooting expert specializing in laptops and MacBooks.The ideal candidate will be responsible for securely formatting, wiping, and preparing IT assets for disposal while ensuring compliance with data security policies.Key Responsibilities:Perform secure data wiping, formatting, and degaussing of laptops, Surface Pro devices, and MacBooks.Ensure compliance with data security and follow the organizational asset disposal process.Document and maintain accurate records of all processed devices, including asset tags and device details S/N etc.Troubleshoot device related issues during the sanitization process.Coordinate with IT Asset Management and Desktop Support teams for tracking and handover of disposed assets.Follow company approved tools and methods (e.g., BitLocker, FileVault, third-party wiping utilities).Maintain a safe and organized workspace while handling devices.Provide periodic status updates and reports on disposal activities.Description:Responsible for securely formatting, wiping, and preparing IT assets for disposal while ensuring compliance with data security policies.

IT Support Engineer (Cybotic Systems)

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