it specialist

ac technician

it support engineer

technical engineer

general technician

desktop support technician

Team Computers

Job Summary: We are looking for a skilled End User Support Engineer to provide technical support to users across the organization. The role includes installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations.. Key Responsibilities: Provide on-site and remote support for desktops, laptops, printers, and peripherals. Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.). Install, configure, and upgrade end-user hardware and software as per IT policies. Manage user accounts, access rights, and group policies in Active Directory. Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony. Coordinate with vendors for hardware repairs or replacements. Log incidents and service requests accurately in the ITSM tool and follow through to resolution. Assist with onboarding/offboarding activities (device setup, profile configurations). Participate in IT asset inventory, audits, and compliance reporting. Maintain documentation, FAQs, and user guides for common issues. Required Skills and Experience: 1.5+ years of experience in IT end-user support or desktop support. Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking. Experience with Active Directory, Outlook/Exchange, and remote support tools. Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine). Understanding of IT security, endpoint protection, and patching.

Field/Desktop Support Engineer

Hays

<div>
 
 The Field Service Engineer provides on-site and remote technical support for IT systems, ensuring smooth operations across hardware, software, and network environments. This role is hands-on and customer-facing, requiring strong troubleshooting skills and the ability to communicate technical concepts clearly.
 
 
 
 Key Responsibilities:
 
 
 
 
 Incident Management:
 
 
 <ul>
 <li>
 Receive and respond to escalated tickets from Service Desk or end users.
 </li>
 <li>
 Provide regular updates to L1 support and Team Leader regarding ticket status and resolution.
 </li>
 <li>
 Escalate unresolved issues to Vendors or L3 support.
 </li>
 </ul>
 
 
 Technical Support:
 
 
 <ul>
 <li>
 Troubleshoot and resolve issues related to desktops, laptops, printers, scanners, docking stations, and other peripherals.
 </li>
 <li>
 Support installation, upgrade, de-installation, and repair of end-user devices.
 </li>
 <li>
 Provide support for office automation software and approved application suites.
 </li>
 <li>
 
 Infrastructure Support:
 
 </li>
 <li>
 Assist in implementing approved infrastructure changes onsite.
 </li>
 <li>
 Perform basic network tasks such as patch cable replacements and fault diagnosis under direction from Infrastructure Teams.
 </li>
 <li>
 Act as an extension of Network, Application, and System Admin Teams.
 </li>
 </ul>
 
 
 Operational Tasks:
 
 
 <ul>
 <li>
 Conduct on-site analysis of incidents and requests.
 </li>
 <li>
 Maintain accurate records of service activities and inventory.
 </li>
 <li>
 Assist in inventory audits and update tracking sheets for Asset Management.
 </li>
 <li>
 
 User Support:
 
 </li>
 <li>
 Provide telephonic, remote, and desk-side support.
 </li>
 <li>
 Deliver basic user training and assistance on IT systems and applications.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experience in IT field services, desktop support, or technical support roles.
 </li>
 <li>
 Strong knowledge of Windows OS, hardware troubleshooting, and common enterprise applications.
 </li>
 <li>
 Ability to work independently and escalate issues when necessary.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 </ul>
 
 
</div>

Field Services Engineer - 1 Year Contract

Axiom Technologies

Overview Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. IT Skills and Experience <ul> <li>Researching and designing data center equipment and facilities, and ensuring that designs and installations meet requirements</li> <li>Keeping accurate records of all activities and ensuring that documentation is up-to-date</li> <li>Troubleshooting technical issues and responding promptly to emergencies</li> <li>Managing the power sources, heating, and cooling controls inside the facility</li> <li>Performing cable management, including securing, color coding, and documenting the wiring</li> <li>Define data center system-level architecture</li> <li>Develop operations and maintenance procedures</li> <li>Collaborate with cross-functional teams</li> <li>Provide regular updates to stakeholders</li> <li>Set up and configure servers to meet operational needs</li> <li>Conduct regular inspections to ensure systems are functioning correctly. Identify and mitigate potential risks</li> <li>Handle hardware upgrades to maintain system efficiency</li> <li>Participate in audits and provide solutions for identified concerns. Ensure compliance with industry standards and regulations</li> <li>Manage the environment monitoring system, respond to alerts promptly and take necessary actions</li> <li>Manage backup tapes and ensure data integrity and security</li> <li>Provide comprehensive reports as per the data centre's standard procedure</li> <li>Implement and maintain robust security measures to protect data and infrastructure, monitor for any security breaches and respond accordingly</li> <li>Vendor Management</li></ul> Personal Attributes <ul> <li>Excellent End-user computing skills</li> <li>Good knowledge of Infrastructure support</li> <li>Strong analytical and problem-solving capabilities</li> <li>Well-organized and extremely detail-oriented</li> <li>Strong customer service ethic and excellent communication skills, both oral and written</li> <li>Passionate about delivering quality no matter what you are doing</li> <li>Can work both independently and in a collaborative team-oriented environment</li> <li>A self-starter, motivated to push the limits and think outside of the box</li> <li>Fondness for solutions that are simple, elegant, and effective</li> <li>Ability to work with and maintain confidential information</li> <li>Language Proficiency: German, English</li></ul> In-depth knowledge of <ul> <li>Windows OS (e.g. XP, Vista, Windows 7, 10)</li> <li>Microsoft Office applications</li> <li>PC Laptop hardware</li> <li>PC Laptop peripherals, including printers</li> <li>Mobile devices</li></ul> Basic knowledge of <ul> <li>Active Directory</li> <li>Exchange</li> <li>Apple OS</li> <li>SCCM</li></ul> IT Qualifications At least two of the following :<ul> <li>PCLaptop OEM Maintenance Certification</li> <li>CompTIA A+ Certification</li> <li>Microsoft Certified IT Professional (MCITP) certification in the desktop area</li> <li>Microsoft Office Specialist (MOS) Certification</li></ul> Experience in a similar role <ul> <li>5+ years of relevant experience.</li></ul> What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @

Data Center Consultant

alfanar

<div>
 Job description:
 
 
 Job Purpose
 
 Assist in providing hardware and software technical support efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.
 
 Key Accountability Areas
 
 Root Cause Resolution:
 
 <ul>
 <li>
 Professionally address enterprise technical issues, resolving the root cause using available resources.
 </li>
 </ul>
 
 Installation and Configuration:
 
 <ul>
 <li>
 Perform installations, configure systems, printers, networks, Wi-Fi, BitLocker, and diagnose hardware/software faults.
 </li>
 <li>
 Provide support for new application rollouts within defined SLAs to enhance customer satisfaction.
 </li>
 </ul>
 
 End User Support:
 
 <ul>
 <li>
 Extend support to end users on various operating systems, including Windows and Mac OS.
 </li>
 <li>
 Deliver enterprise support for on-site and remote assistance across alfanar sites.
 </li>
 </ul>
 
 Operations Management:
 
 <ul>
 <li>
 Contribute to day-to-day service operations through incident management, ensuring operational efficiency.
 </li>
 <li>
 Implement IT department policies and processes, meeting SLAs and exceeding customer expectations.
 </li>
 </ul>
 
 Multi-Channel Support:
 
 <ul>
 <li>
 Collaborate as a key member of the technical support team.
 </li>
 <li>
 Provide on-field support through MS-Teams, phone, email, and chat to enhance customer experience.
 </li>
 </ul>
 
 SLA Adherence:
 
 <ul>
 <li>
 Follow Service Level Agreement (SLA) targets incidents and problems, ensuring operational efficiency.
 </li>
 <li>
 Adhere to service center response time and reliability within agreed tolerance limits.
 </li>
 </ul>
 
 Security Compliance:
 
 <ul>
 <li>
 Prevent logical security incidents and physical security breaches by adhering to established security protocols.
 </li>
 <li>
 Collaborate with product support teams during maintenance phases for system stability.
 </li>
 </ul>
 
 License Compliance:
 
 <ul>
 <li>
 Ensure legal compliance of all software used within the site(s) to eliminate risks associated with unauthorized usage.
 </li>
 <li>
 Verify installed applications for compliance with IT Department security, governance, and corporate policies.
 </li>
 </ul>
 
 Knowledge Management:
 
 <ul>
 <li>
 Create and maintain knowledge articles/records through ITSM knowledge management, facilitating effective issue resolution.
 </li>
 <li>
 Support fellow Technical Support staff by enhancing knowledge search capabilities.
 </li>
 </ul>
 
 Documentation:
 
 <ul>
 <li>
 Document ticket summaries professionally, outlining problem descriptions, proposed solutions, and workarounds using ITSM tools and IT department templates.
 </li>
 <li>
 Provide regular management updates on daily/weekly/monthly progress using shared formats/tools.
 </li>
 </ul>
 
 Problem Identification:
 
 <ul>
 <li>
 Document identified issues as potential problems, contributing to root cause analysis and resolution.
 </li>
 </ul>
 Role Accountability
 
 HR Proficiency:
 
 <ul>
 <li>
 Ability to obtain updated soft and technical skills related to the job
 </li>
 </ul>
 
 Delivery:
 
 <ul>
 <li>
 Perform the planned activities to meet the operational and development targets as per delivery schedules.
 </li>
 <li>
 Utilize resources effectively to achieve objectives within efficient cost and time.
 </li>
 <li>
 Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
 </li>
 </ul>
 
 Problem-Solving:
 
 <ul>
 <li>
 Solve any related problems arise and escalate any complex operational issues.
 </li>
 </ul>
 
 Quality:
 
 <ul>
 <li>
 Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
 </li>
 </ul>
 
 Business Process Improvements:
 
 <ul>
 <li>
 Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
 </li>
 </ul>
 
 Compliance:
 
 <ul>
 <li>
 Comply to related policy and procedures and work instructions.
 </li>
 </ul>
 
 Health, Safety, and Environment:
 
 <ul>
 <li>
 Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
 </li>
 </ul>
 Academic Qualification Diploma Degree in Computer Science Work Experience Fresher - 0-2 years Technical / Functional Competencies Desktop Operating Systems Desktop Network Protocols
 
 
 Profile description:
 
 
 
 Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
 
 
 &nbsp;
 
 
 The hub of alfanar&rsquo;s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
 
 
 &nbsp;
 
 
 alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
 
 
 &nbsp;
 
 
 For more information about alfanar, please visit alfanar.com
 
</div>

Assistant Technical Support  | alfanar Electric

flydubai

<div>MAIN OBJECTIVE OF ROLE: To provide frontline technical assistance and support to end-users, ensuring smooth and uninterrupted IT operations. KEY RESPONSIBILITIES:
<ul><li>Serves as the first point of contact for IT support, addressing and resolving hardware, software, and network-related issues promptly.</li><li>
Assists in deploying and maintaining end-user computing devices, including desktops, laptops, and peripherals.</li><li>
Troubleshoots and resolves issues related to Microsoft Office 365, MS Edge, and antivirus solutions like Kaspersky.</li><li>
Supports mobile device management (e.g., iPhones, iPads) and associated tools such as AirWatch and Intune.</li><li>
Monitors and maintains network connectivity within LAN/WAN environments, escalating complex issues as necessary.</li><li>
Performs routine tasks such as installing and upgrading enterprise applications, maintaining system health, and ensuring user access compliance.</li><li>
Documents technical incidents, solutions, and IT procedures for future reference and knowledge sharing.</li><li>
Supports the IT telephony systems such as Avaya and Cisco Unified Communications under the guidance of Engineers.</li><li>
Identifies risks and take appropriate actions in compliance with IT security standards and organizational policies.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Diploma or bachelor&rsquo;s degree in IT, Computer Science, or related fields.</li><li>
Fluent in English</li><li>
3 years in an IT support or customer service role. 6 years&rsquo; experience without certification requirements</li><li>
Windows, macOS, Linux, ITSM tool, Microsoft 365, Azure, Google Workspace, Microsoft Intune, SCCM, JAMF, TeamViewer, AnyDesk, BitLocker, Defender, Zoom, Webex, DNS, DHCP, and VPN.</li><li>
Years with qualifications: 3 - 5 years</li><li>
ITIL 4 Foundation Certification CompTIA A+ (Essential for foundational IT support skills) Microsoft Certified: Modern Desktop Administrator Associate</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Officer - IT Customer Support

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered &ndash; from desktop to doorstep. 
 
Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. 
 
Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse &amp; Delivery Network. 
 
We are looking for motivated, customer-focused people who want to join our team as a Reliability Maintenance Engineering Technician. The focus of the Reliability Maintenance Engineering Technician role is to ensure safety regulations and policies are adhered to, to ensure preventative maintenance is conducted on time to a high standard and to provide high levels of equipment availability through continuous improvement.
 
 
Shift Pattern: This role includes working in non-traditional shift pattern, which may include nights and weekends 
 
Key job responsibilities 
<ul><li>Put health &amp; safety best practices first in all work carried out ensuring compliance with all health &amp; safety standards and regulations.</li><li>Carry out planned preventative maintenance on the full range of equipment within the site.</li><li>React quickly to breakdowns, communicate clearly with affected teams and work efficiently to fix the issue.</li><li>Support continuous improvement by learning from breakdowns and sending feedback and suggestions for improvements through the line manager.</li><li>Provide high levels of equipment availability to our internal customers.</li><li>Support and learn from Senior Reliability Engineering Technicians.</li><li>Management of contractors.</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Experience in preventative maintenance systems</li><li>Experience interpreting mechanical and electrical drawings</li><li>Multi skilled in either electrical or mechanical disciplines</li><li>Experience fault finding within MHE (Material Handling Equipment)/Automation systems.</li><li>Experience of conveyor maintenance, motor controllers/inverters</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience of high voltage switching</li><li>Experience of sortation machines</li><li>Experience of maintaining/configuring bar code scanners</li><li>Experience of print and apply machines</li><li>Apprentice Trained, HNC, HND, BSc, BEng</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Facilities Supervisor, RME

Amazon

<div>
 
 Description
 
 
 
 Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered &ndash; from desktop to doorstep.
 
 
 Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time.
 
 
 Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse &amp; Delivery Network.
 
 
 We are looking for motivated, customer-focused people who want to join our team as a Reliability Maintenance Engineering Technician. The focus of the Reliability Maintenance Engineering Technician role is to ensure safety regulations and policies are adhered to, to ensure preventative maintenance is conducted on time to a high standard and to provide high levels of equipment availability through continuous improvement.
 
 
 Shift Pattern: This role includes working in non-traditional shift pattern, which may include nights and weekends
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Put health &amp; safety best practices first in all work carried out ensuring compliance with all health &amp; safety standards and regulations.
 </li>
 <li>
 Carry out planned preventative maintenance on the full range of equipment within the site.
 </li>
 <li>
 React quickly to breakdowns, communicate clearly with affected teams and work efficiently to fix the issue.
 </li>
 <li>
 Support continuous improvement by learning from breakdowns and sending feedback and suggestions for improvements through the line manager.
 </li>
 <li>
 Provide high levels of equipment availability to our internal customers.
 </li>
 <li>
 Support and learn from Senior Reliability Engineering Technicians.
 </li>
 <li>
 Management of contractors.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Experience in preventative maintenance systems
 </li>
 <li>
 Experience interpreting mechanical and electrical drawings
 </li>
 <li>
 Multi skilled in either electrical or mechanical disciplines
 </li>
 <li>
 Experience fault finding within MHE (Material Handling Equipment)/Automation systems.
 </li>
 <li>
 Experience of conveyor maintenance, motor controllers/inverters
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience of high voltage switching
 </li>
 <li>
 Experience of sortation machines
 </li>
 <li>
 Experience of maintaining/configuring bar code scanners
 </li>
 <li>
 Experience of print and apply machines
 </li>
 <li>
 Apprentice Trained, HNC, HND, BSc, BEng
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Q-Express Documents Transport
 
 
 Job ID: A3127293
</div>

Explore 5720+ Desktop support technician in Dubai this December. Find roles across top companies and apply now to boost your career.

5720 desktop support technician jobs IN Dubai

Field/Desktop Support Engineer

Field Services Engineer - 1 Year Contract

Data Center Consultant

Assistant Technical Support | alfanar Electric

Officer - IT Customer Support

Facilities Supervisor, RME

Facilities Supervisor, RME