business development & operations officer (field & administrative)

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business development & operations officer (field & administrative) Jobs in Oman

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graduate operations administrator

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marketing manager

digital operations manager

Anix Global

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   Role - Digital Operations Manager
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  Location - Oman
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  Salary - 1500 OMR
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    Role Summar
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  The Digital Operations Manager is responsible for the end-to-end commercial and operational performance of the remittance app within their market, with growth.The role acts as the central point of coordination between Product, Marketing, Tech, and Customer Service teams to ensure the app remains competitive, compliant, and customer-centric.The role also carries responsibility for identifying new partners and products, and for negotiating and finalizing related commercial terms and agreements for the market
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    Skills &amp; Qualifications
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   Bachelor's degree in Business, Finance, IT, or a related field; MBA preferred
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   3&ndash;6 years of relevant experience in digital operations, fintech, or remittance/payments, ideally with app-based products. And an overall 10+ years of experience would be idea
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   Strong commercial acumen, with experience identifying partners/products and negotiating and structuring commercial agreement
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   Strong analytical skills with experience in MIS, dashboards, and data-driven decision-making.
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   Working knowledge of incident escalation, UAT/testing processes, and basic understanding of payment rails/F
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   Experience coordinating with Product and Tech teams (Agile/Scrum exposure is an advantage
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   Strong communication and stakeholder management skills across regulatory, vendor, partner, and internal team
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   Comfortable working in a fast-paced, 24/7 operational environment with on-call availability for critical incident
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    Business &amp; Commercial Performan
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  Own, the achievement of budgeted transaction volume, revenue, and customer growth targets for the market
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   Ensure exchange rates and fees remain competitive relative to the market, recommending pricing adjustments as needed.
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   Liaise with Treasury and other service/liquidity providers to secure and maintain the best possible rates on the app.
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   Monitor competitor products, pricing, and campaigns; propose and implement strategic and tactical changes to maintain market share.
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   Plan and execute roadshows and on-ground activities, in coordination with Marketing, to drive brand visibility and customer acquisition.
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    Partnerships &amp; Commercial Developme
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   Identify, evaluate, and onboard new partners and products to expand the market's product offering and drive incremental growth.
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   Lead commercial negotiations with prospective and existing partners, vendors, and service providers, securing favorable commercial terms.
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   Draft, negotiate, and finalize partnership agreements and commercial contracts, working with Legal/Compliance as required.
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   Obtain all necessary internal and external approvals for new partnerships, products, and commercial agreements prior to execution and laun
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    Operations &amp; Customer Experie
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   Monitor and optimize the onboarding-to-transaction funnel, ensuring it is adequately managed at every stage.
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   Conduct testing (UAT) on the app for new product launches and feature releases, providing structured feedback to Product and Tech teams.
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   Escalate app issues affecting the market to the Product team and track them through to resolution.
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   Manage and respond to customer queries across channels in a timely and professional manner.
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   Resolve customer complaints and escalations, working with internal teams as required.
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   Ensure all incentives, prizes, or benefits promised during marketing campaigns are delivered to customers at campaign clo
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    Cross-Functional Coordination &amp; Report
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   Liaise with Product, Marketing, and Tech teams to define and prioritize country-specific requirements.
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   Maintain accurate MIS/dashboards and generate regular reports with meaningful, actionable insights for leadership.
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   Plan and run marketing campaigns on the app, jointly accountable with Marketing for delivery against agreed timelines, budgets, and growth outcomes.
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   Obtain all necessary approvals from the relevant municipality/regulatory authority prior to launching marketing campaigns on the app.
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Digital operations manager

Pure planet

<p><b>Job Description: Store Keeper</b></p><p><b>Department:</b> Supply Chain / Operations<br/><b>Reports To:</b> Operations Manager / Procurement Manager</p><p><b>Position Summary</b></p><p>The Store Keeper is responsible for the efficient management of all inventory, purchasing coordination, receiving, storage, stock issuance, and logistics activities. The role ensures accurate inventory records, maintains optimum stock levels, supports daily operations, and guarantees that all food, beverage, bakery, pastry, packaging, and operational supplies are properly controlled in accordance with company standards.</p><p>The ideal candidate must have strong experience in the Food &amp; Beverage industry, preferably within a specialty coffee shop, bakery, pastry, or restaurant environment, with excellent knowledge of inventory control systems, ERP/POS software, and warehouse operations.</p><p><b>Key Responsibilities</b>Inventory Management</p><ul><li>Manage daily receiving, storage, issuing, and transfer of all inventory items.</li><li>Monitor stock levels and maintain minimum and maximum inventory levels.</li><li>Conduct daily, weekly, and monthly inventory counts.</li><li>Perform stock reconciliation and investigate inventory discrepancies.</li><li>Ensure First In First Out (FIFO) and First Expired First Out (FEFO) are implemented.</li><li>Monitor expiry dates and damaged products.</li><li>Maintain organized storage areas following food safety and HACCP standards.</li></ul><p>Purchasing Support</p><ul><li>Prepare Purchase Requests based on inventory requirements.</li><li>Coordinate with approved suppliers regarding deliveries.</li><li>Compare supplier quotations when required.</li><li>Follow up pending purchase orders.</li><li>Ensure all received items match approved Purchase Orders and Delivery Notes.</li></ul><p>Receiving &amp; Quality Control</p><ul><li>Inspect all incoming goods for:</li><li>Quantity</li><li>Quality</li><li>Expiry dates</li><li>Packaging condition</li><li>Product specifications</li><li>Reject non-conforming items.</li><li>Ensure proper documentation during receiving.</li></ul><p>Stock Issuance &amp; Transfers</p><ul><li>Process daily stock requisitions from:</li><li>Coffee Bar</li><li>Kitchen</li><li>Bakery</li><li>Pastry</li><li>Front of House</li><li>Prepare internal stock transfers between branches or departments.</li><li>Maintain accurate transfer documentation.</li><li>Coordinate logistics for stock movement.</li></ul><p>Warehouse Management</p><ul><li>Maintain clean, organized, and properly labeled storage areas.</li><li>Separate dry, chilled, frozen, and chemical storage.</li><li>Monitor storage temperatures where applicable.</li><li>Ensure compliance with HACCP and food safety standards.</li></ul><p>Inventory System Management</p><ul><li>Update inventory transactions accurately and on time.</li><li>Record:</li><li>Goods Receiving</li><li>Stock Issuance</li><li>Stock Transfers</li><li>Purchase Orders</li><li>Inventory Adjustments</li><li>Stock Returns</li><li>Generate inventory and stock movement reports.</li></ul><p>Logistics Support</p><ul><li>Drive company vehicle when required for:</li><li>Supplier collection</li><li>Stock transfers</li><li>Emergency purchasing</li><li>Inter-branch deliveries</li><li>Ensure safe transportation of products.</li><li>Maintain delivery records.</li></ul><p>Supplier Coordination</p><ul><li>Maintain professional relationships with suppliers.</li><li>Coordinate delivery schedules.</li><li>Report supplier issues including shortages, delays, or quality concerns.</li><li>Assist Procurement in supplier performance evaluation.</li></ul><p>Compliance</p><ul><li>Ensure compliance with:</li><li>Company SOPs</li><li>Food Safety Standards</li><li>HACCP Requirements</li><li>Inventory Control Procedures</li><li>Health &amp; Safety Regulations</li></ul><p><b>Required Qualifications</b></p><ul><li>Diploma or Bachelor's Degree in Business Administration, Supply Chain, Hospitality Management, Logistics, or a related field.</li><li>Minimum <b>3&ndash;5 years</b> of experience as a Store Keeper, Inventory Controller, or Warehouse Assistant in the <b>Food &amp; Beverage industry</b>.</li><li>Experience in:</li><li>Specialty Coffee Shop</li><li>Restaurant</li><li>Bakery</li><li>Pastry</li><li>Caf&eacute; Operations</li></ul><p><b>Mandatory Knowledge &amp; Skills</b>Food &amp; Beverage Knowledge</p><p>Must have good knowledge of:</p><ul><li>Coffee beans and beverages</li><li>Milk and dairy products</li><li>Syrups and sauces</li><li>Bakery ingredients</li><li>Pastry ingredients</li><li>Breakfast ingredients</li><li>Frozen products</li><li>Dry goods</li><li>Packaging materials</li><li>Cleaning chemicals</li><li>Disposable items</li><li>Operational consumables</li></ul><p>Must understand product storage requirements including:</p><ul><li>Ambient</li><li>Chilled</li><li>Frozen</li><li>Dry storage</li></ul><p>Inventory &amp; Warehouse</p><ul><li>Inventory Management</li><li>Stock Control</li><li>Cycle Counting</li><li>Physical Inventory</li><li>FIFO / FEFO</li><li>Stock Reconciliation</li><li>Inventory Valuation</li><li>Warehouse Organization</li><li>Receiving Procedures</li><li>Stock Transfers</li></ul><p>Purchasing Knowledge</p><ul><li>Purchase Requests (PR)</li><li>Purchase Orders (PO)</li><li>Goods Receiving Notes (GRN)</li><li>Supplier Management</li><li>Vendor Coordination</li><li>Cost Control</li><li>Invoice Verification</li></ul><p>Systems Knowledge (Mandatory)</p><p>Must be proficient in using:</p><ul><li>ERP Systems (e.g., Odoo, SAP, Oracle, Microsoft Dynamics, NetSuite, etc.)</li><li>Inventory Management Systems</li><li>POS Backend Systems</li><li>Restaurant Management Systems</li><li>Barcode Scanning Systems</li><li>Digital Inventory Platforms</li></ul><p>Must be able to:</p><ul><li>Generate inventory reports</li><li>Process stock transfers</li><li>Receive purchase orders</li><li>Manage stock adjustments</li><li>Perform stock reconciliation</li><li>Extract inventory data</li></ul><p>Microsoft Office (Advanced)</p><p>Mandatory proficiency in:</p><ul><li><b>Microsoft Excel (Advanced)</b> &ndash; Pivot Tables, VLOOKUP/XLOOKUP, formulas, inventory tracking, reporting, data analysis</li><li><b>Microsoft Word</b> &ndash; Documentation, reports, SOPs</li><li><b>Microsoft Outlook</b> &ndash; Email communication</li><li><b>Microsoft PowerPoint</b> &ndash; Basic presentations</li></ul><p><b>Additional Requirements</b></p><ul><li>Valid driving license (Mandatory).</li><li>willing to obtain a driving license with company sponsorship subject to management approval</li><li>Willing to drive company vehicles for stock transfers, supplier collections, and logistics support.</li><li>Flexible to work weekends, holidays, and rotating shifts.</li><li>Physically fit to lift and move inventory when required.</li><li><b>Core Competencies</b></li><li><b>Excellent organizational skills</b></li><li>High attention to detail</li><li>Strong numerical and analytical skills</li><li>Integrity and accountability</li><li>Time management</li><li>Problem-solving ability</li><li>Effective communication</li><li>Teamwork and collaboration</li><li>Ability to work under pressure</li><li>Proactive and self-motivated</li><li>Strong planning and coordination skills<b>Key Performance Indicators (KPIs)</b></li><li>Inventory Accuracy (%)</li><li>Stock Variance (%)</li><li>Stock Availability</li><li>Stock Turnover Rate</li><li>Receiving Accuracy</li><li>Purchase Order Accuracy</li><li>Stock Transfer Accuracy</li><li>Inventory Reporting Timeliness</li><li>Expiry and Wastage Control</li><li>Warehouse Organization Score</li><li>Supplier Receiving Compliance</li><li>HACCP &amp; Food Safety Compliance</li></ul><p>This job description is designed for a professional F&amp;B operation and reflects the expectations for a Store Keeper supporting a specialty coffee shop, bakery, pastry, and restaurant environment with modern ERP, POS, inventory control, and logistics responsibilities.</p><p>Pay: RO1.000 - RO2.000 per month</p><p>Work Location: In person</p>

Store Keeper

<p><b>Job Description: Host (Specialty Coffee Shop &amp; Caf&eacute; Concept)</b></p><p><b>Position Summary</b></p><p>The Host is a key frontline position responsible for creating the first and lasting impression of the brand by delivering exceptional guest experiences from arrival until departure. The role acts as the face of the caf&eacute;, welcoming guests, managing seating flow, coordinating with service teams, handling guest inquiries, and ensuring every customer receives warm, professional, and personalized hospitality.</p><p>The ideal candidate must have excellent communication skills, a strong hospitality mindset, professional appearance, and the ability to create a welcoming atmosphere aligned with premium caf&eacute; service standards.</p><p><b>Key ResponsibilitiesGuest Welcome &amp; First Impression</b></p><ul><li>Welcome every guest warmly and professionally upon arrival.</li><li>Provide a positive first impression that reflects the brand identity and hospitality standards.</li><li>Greet customers with confidence, friendliness, and genuine engagement.</li><li>Recognize returning guests and create personalized interactions.</li><li>Maintain a welcoming and comfortable environment at the entrance and waiting area.</li></ul><p><b>Guest Seating &amp; Flow Management</b></p><ul><li>Manage guest seating arrangements efficiently.</li><li>Coordinate table availability with service teams.</li><li>Maintain accurate awareness of:</li><li>Available tables</li><li>Waiting guests</li><li>Reservations</li><li>Special requests</li><li>Manage guest waiting lists during peak periods.</li><li>Ensure smooth customer flow from entrance to seating.</li></ul><p><b>Customer Service Excellence</b></p><ul><li>Understand guest needs and provide appropriate assistance.</li><li>Explain caf&eacute; concepts, menu highlights, promotions, and special offerings.</li><li>Recommend products and experiences when appropriate.</li><li>Handle guest requests professionally and promptly.</li><li>Ensure guests feel valued throughout their visit.</li></ul><p><b>Reservation &amp; Guest Communication</b></p><ul><li>Manage reservations and special arrangements.</li><li>Confirm guest bookings when required.</li><li>Record guest preferences and special occasions.</li><li>Coordinate VIP visits, events, and group reservations.</li><li>Communicate guest requirements clearly with the operations team.</li></ul><p><b>Coordination with Operations Team</b></p><ul><li>Work closely with:</li><li>Store Manager</li><li>Servers</li><li>Baristas</li><li>Kitchen Team</li><li>Cashiers</li><li>Communicate table status and guest requirements.</li><li>Support service teams during busy periods.</li><li>Ensure smooth handover of guest information.</li></ul><p><b>Complaint Handling &amp; Guest Recovery</b></p><ul><li>Listen to guest concerns professionally.</li><li>Resolve minor issues within authority.</li><li>Escalate complaints to the Store Manager when required.</li><li>Follow service recovery procedures.</li><li>Maintain a calm and positive attitude in challenging situations.</li></ul><p><b>Brand Presentation &amp; Standards</b></p><ul><li>Maintain professional grooming and appearance.</li><li>Ensure entrance, reception, and waiting areas are clean and organized.</li><li>Follow company service standards and SOPs.</li><li>Represent the brand values at all times.</li><li>Create a premium and memorable hospitality experience.</li></ul><p><b>Sales &amp; Customer Engagement Support</b></p><ul><li>Support sales growth through:</li><li>Menu recommendations</li><li>Product awareness</li><li>Promotion communication</li><li>Guest engagement</li><li>Encourage repeat visits by building customer relationships.</li><li>Collect guest feedback and share insights with management.</li></ul><p><b>Reporting &amp; Guest Feedback</b></p><ul><li>Record customer feedback and observations.</li><li>Report recurring guest concerns.</li><li>Support customer satisfaction monitoring.</li><li>Provide feedback regarding guest preferences and service improvements.</li></ul><p><b>Required Qualifications</b></p><ul><li>Diploma or Degree in Hospitality, Tourism, Business, or related field preferred.</li><li>Minimum <b>2&ndash;3 years of experience</b> in:</li><li>Specialty coffee shops</li><li>Premium caf&eacute;s</li><li>Restaurants</li><li>Hotels</li><li>Luxury hospitality environments</li><li>Experience in a guest-facing hospitality role is highly preferred.</li></ul><p><b>Mandatory Knowledge &amp; SkillsHospitality Knowledge</b></p><p>Strong understanding of:</p><ul><li>Guest experience standards</li><li>Caf&eacute; and restaurant operations</li><li>Table management</li><li>Service flow</li><li>Customer engagement</li><li>Hospitality etiquette</li></ul><p><b>Communication Skills</b></p><ul><li>Excellent verbal communication skills.</li><li>Professional and confident guest interaction.</li><li>Ability to communicate clearly with different departments.</li><li>Ability to handle difficult situations professionally.</li><li>Strong listening and problem-solving skills.</li></ul><p><b>Customer Experience Skills</b></p><ul><li>Ability to create emotional connections with guests.</li><li>Strong attention to guest details.</li><li>Ability to recognize customer needs.</li><li>Positive and welcoming personality.</li><li>Service-oriented mindset.</li></ul><p><b>Systems Knowledge (Mandatory / Preferred)</b></p><p>Knowledge of:</p><ul><li>POS Systems</li><li>Table Management Systems</li><li>Reservation Systems</li><li>Customer Feedback Platforms</li><li>CRM / Loyalty Systems (preferred)</li></ul><p>Ability to:</p><ul><li>Check table availability.</li><li>Manage reservations.</li><li>Support customer records and feedback.</li><li>Coordinate guest information through digital systems.</li></ul><p><b>Microsoft Office Skills (Preferred)</b></p><p>Basic knowledge of:</p><ul><li>Microsoft Excel &ndash; guest feedback tracking and reports.</li><li>Microsoft Word &ndash; documentation.</li><li>Microsoft Outlook &ndash; communication.</li></ul><p><b>Additional Requirements</b></p><ul><li>Excellent personal grooming and professional appearance.</li><li>Strong personality with a positive attitude.</li><li>Passion for hospitality and customer service.</li><li>Ability to work in a fast-paced environment.</li><li>Flexible to work weekends, holidays, and rotating shifts.</li><li>Ability to stand for extended periods.</li><li>Additional languages are an advantage.</li></ul><p><b>Core Competencies</b></p><ul><li>Guest Experience Excellence</li><li>Hospitality Mindset</li><li>Communication Skills</li><li>Emotional Intelligence</li><li>Professional Presentation</li><li>Problem Solving</li><li>Team Collaboration</li><li>Customer Relationship Building</li><li>Attention to Detail</li><li>Positive Attitude</li><li>Brand Representation</li></ul><p><b>Key Performance Indicators (KPIs)</b></p><ul><li>Guest Satisfaction Score</li><li>Customer Feedback Rating</li><li>Welcome &amp; Greeting Standards Compliance</li><li>Reservation Accuracy</li><li>Waiting Time Management</li><li>Complaint Resolution Effectiveness</li><li>Guest Retention &amp; Repeat Visits</li><li>Service Audit Scores</li><li>Professional Appearance Compliance</li><li>Team Communication Effectiveness</li></ul><p><b>Role Importance</b></p><p>The Host is considered the <b>Brand Ambassador and Guest Experience Leader at the entrance of the caf&eacute;</b>. This position plays a critical role in shaping customer perception, creating memorable experiences, increasing customer loyalty, and ensuring the caf&eacute; delivers premium hospitality standards from the first interaction.</p><p>Pay: RO1.000 - RO2.000 per month</p><p>Work Location: In person</p>

Cafe Shop Host

<p><b>Job Description: Server / Waiter / Waitress (Specialty Coffee Shop &amp; Caf&eacute; Concept)</b></p><p><b>Position Summary</b></p><p>The Server / Waiter / Waitress is responsible for delivering exceptional table service by providing professional, friendly, and efficient hospitality to guests. The role ensures accurate order taking, proper food and beverage service, guest satisfaction, and adherence to company service standards.</p><p>The ideal candidate must have strong customer service skills, good product knowledge, attention to detail, and the ability to create a memorable dining experience in a specialty coffee shop, bakery, and caf&eacute; environment.</p><p><b>Key Responsibilities</b></p><p><b>Guest Service Excellence</b></p><ul><li>Welcome and serve guests professionally according to caf&eacute; service standards.</li><li>Provide friendly, attentive, and personalized service throughout the guest journey.</li><li>Ensure guests receive a comfortable and enjoyable dining experience.</li><li>Anticipate guest needs and provide prompt assistance.</li><li>Maintain a positive and professional attitude at all times.</li></ul><p><b>Order Taking &amp; Menu Knowledge</b></p><ul><li>Present menus and explain food and beverage offerings.</li><li>Provide recommendations based on guest preferences.</li><li>Have complete knowledge of:</li><li>Coffee beverages</li><li>Signature drinks</li><li>Breakfast items</li><li>Bakery and pastry products</li><li>Desserts</li><li>Food ingredients and allergens</li><li>Take guest orders accurately and communicate them properly to the kitchen and bar teams.</li><li>Confirm special requests, modifications, and dietary requirements.</li></ul><p><b>Food &amp; Beverage Service</b></p><ul><li>Serve food and beverages according to company service standards.</li><li>Ensure proper presentation before serving.</li><li>Follow correct service sequence and table etiquette.</li><li>Monitor guest satisfaction during service.</li><li>Perform table checks and follow up with guests.</li><li>Clear and reset tables efficiently.</li></ul><p><b>Table Management &amp; Guest Experience</b></p><ul><li>Maintain assigned tables and service areas.</li><li>Ensure tables are clean, organized, and properly set.</li><li>Assist with guest seating and table turnover when required.</li><li>Coordinate with Host, Barista, Kitchen, and Cashier teams.</li><li>Support smooth guest flow during busy periods.</li></ul><p><b>Sales &amp; Upselling</b></p><ul><li>Recommend additional products to enhance the guest experience.</li><li>Promote:</li><li>Signature beverages</li><li>Desserts</li><li>Pastries</li><li>Seasonal promotions</li><li>New menu items</li><li>Support achievement of sales targets through effective product recommendations.</li></ul><p><b>Order Accuracy &amp; Coordination</b></p><ul><li>Ensure all orders are entered correctly into the POS system.</li><li>Verify food and beverage items before serving.</li><li>Coordinate with kitchen and bar teams regarding:</li><li>Order status</li><li>Special requests</li><li>Delays</li><li>Guest concerns</li><li>Maintain communication between guests and operations team.</li></ul><p><b>Guest Complaints &amp; Service Recovery</b></p><ul><li>Listen to guest concerns professionally.</li><li>Handle minor service issues with a positive attitude.</li><li>Escalate serious concerns to the Supervisor or Store Manager.</li><li>Support service recovery procedures to maintain guest satisfaction.</li></ul><p><b>Cash &amp; POS Support</b></p><ul><li>Process guest bills and payments when required.</li><li>Ensure accuracy of orders and charges.</li><li>Understand POS functions including:</li><li>Order entry</li><li>Table management</li><li>Bill printing</li><li>Payment processing</li><li>Maintain accountability for assigned transactions.</li></ul><p><b>Cleanliness &amp; Food Safety</b></p><ul><li>Maintain cleanliness of service areas.</li><li>Follow HACCP and food safety procedures.</li><li>Ensure proper handling of food and beverages.</li><li>Maintain personal hygiene and grooming standards.</li><li>Follow opening, running, and closing procedures.</li></ul><p><b>Required Qualifications</b></p><ul><li>Minimum <b>1&ndash;3 years of experience</b> as a Server, Waiter, Waitress, or Caf&eacute; Crew member.</li><li>Experience in:</li><li>Specialty coffee shops</li><li>Restaurants</li><li>Hotels</li><li>Bakeries</li><li>Premium caf&eacute; concepts</li><li>Hospitality training is preferred.</li></ul><p><b>Mandatory Knowledge &amp; SkillsService Knowledge</b></p><ul><li>Understanding of caf&eacute; and restaurant service standards.</li><li>Table service procedures.</li><li>Guest handling techniques.</li><li>Food and beverage presentation.</li><li>Basic knowledge of hospitality etiquette.</li></ul><p><b>Product Knowledge</b></p><p>Must understand:</p><ul><li>Coffee beverages</li><li>Bakery and pastry products</li><li>Breakfast menu items</li><li>Food ingredients</li><li>Allergens and dietary requirements</li><li>Beverage pairing recommendations</li></ul><p><b>Customer Service Skills</b></p><ul><li>Excellent communication skills.</li><li>Friendly and approachable personality.</li><li>Ability to handle different types of guests.</li><li>Strong attention to detail.</li><li>Ability to work under pressure during peak hours.</li><li>Positive attitude and teamwork.</li></ul><p><b>Systems Knowledge (Mandatory / Preferred)</b></p><p>Knowledge of:</p><ul><li>POS Systems</li><li>Restaurant Ordering Systems</li><li>Table Management Systems</li><li>Digital Menu Systems</li><li>Loyalty/CRM Systems (preferred)</li></ul><p>Ability to:</p><ul><li>Enter orders accurately.</li><li>Process guest requests.</li><li>Support sales and service reporting.</li><li>Use digital ordering tools when required.</li></ul><p><b>Microsoft Office Skills (Preferred)</b></p><p>Basic knowledge of:</p><ul><li>Microsoft Excel</li><li>Microsoft Word</li><li>Microsoft Outlook</li></ul><p><b>Additional Requirements</b></p><ul><li>Professional appearance and excellent grooming standards.</li><li>Strong hospitality mindset and customer-focused attitude.</li><li>Ability to stand and walk for extended periods.</li><li>Flexible to work weekends, holidays, and rotating shifts.</li><li>Ability to work effectively as part of a service team.</li><li>Additional language skills are an advantage.</li></ul><p><b>Core Competencies</b></p><ul><li>Customer Service Excellence</li><li>Hospitality Mindset</li><li>Communication Skills</li><li>Product Knowledge</li><li>Teamwork &amp; Collaboration</li><li>Attention to Detail</li><li>Speed &amp; Efficiency</li><li>Problem Solving</li><li>Professional Appearance</li><li>Positive Attitude</li><li>Accountability</li></ul><p><b>Key Performance Indicators (KPIs)</b></p><ul><li>Guest Satisfaction Score</li><li>Service Speed</li><li>Order Accuracy</li><li>Upselling Performance</li><li>Customer Feedback Rating</li><li>Table Turnover Efficiency</li><li>Menu Knowledge Assessment</li><li>Service Standard Compliance</li><li>Cleanliness &amp; Hygiene Score</li><li>Attendance &amp; Punctuality</li><li>Teamwork Performance</li></ul><p><b>Role Importance</b></p><p>The Server / Waiter / Waitress plays a critical role as the <b>direct connection between the brand and the guest</b>. This position represents the caf&eacute;&rsquo;s hospitality standards by creating memorable experiences, ensuring service excellence, increasing customer loyalty, and supporting overall business performance.</p><p>Pay: RO1.000 - RO2.000 per month</p><p>Work Location: In person</p>

Cafe Server / Waiter / Waitress

The Chedi Muscat

<p><b>The Chedi Muscat</b> is a luxury 5-star beachfront resort in Oman that blends contemporary Asian design with traditional Omani architecture, offering elegant accommodations, world-class dining, spa, and wellness experiences.</p><p>A <b>Reservation &amp; Revenue Manager</b> in the hospitality industry is responsible for maximizing hotel room revenue while ensuring the reservations department operates efficiently. This role combines revenue management, pricing strategy, forecasting, and reservations operations.</p><p><b>Typical job responsibilities:</b></p><ul><li>Manage the hotel's reservations team and daily booking operations.</li><li>Develop pricing and inventory strategies to maximize occupancy and revenue.</li><li>Analyze booking trends, market demand, and competitor pricing.</li><li>Forecast occupancy, ADR (Average Daily Rate), and RevPAR (Revenue per Available Room).</li><li>Manage room inventory across direct and online distribution channels (OTAs, GDS, hotel website).</li><li>Prepare daily, weekly, and monthly revenue reports for management.</li><li>Coordinate with Sales, Front Office, and Marketing departments.</li><li>Ensure reservation policies and procedures are followed.</li><li>Train and supervise reservations staff.</li><li>Resolve reservation-related guest issues professionally.</li></ul><p>الراتب المدفوع: ﷼٧٠٠٫٠٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

Reservation & Revenue Manager

OQ Chemicals

<div><div><div><div><div><div><b>Job Title</b></div><div><b><br>
</b></div></div><div><div>Team Leader &ndash; IT Infrastructure &amp; Cloud</div></div><div><br>
<div><b>
Function</b></div></div><div><br>
<div>
Information &amp; Digital Services</div></div></div><div><br>
<div>
<div><b>Stream</b></div></div><div><br>
<div>
IDS &amp; Facility<br>
</div></div></div><br>
<div><div><div><b>Location</b></div></div><div><br>
<div>
Oman - Duqm</div></div><div><br>
<div><b>
Budget control</b></div></div><div><br>
<div>
*OPEX and/or CAPEX and/or Revenue amount as relevant*</div></div></div><div><br>
<div>
<div><b>Reporting to</b></div></div><div><br>
<div>
Head, IT Operation</div></div><div><br>
<div><b>
Direct reports</b></div></div><div><br>
<div>
TBD<br>
</div></div></div><br>
<div><div><div><b>Job purpose</b></div><br>
<div><b>
</b></div><div>The Team Leader, IT Network &amp; Infrastructure is responsible for leading and governing IT Infrastructure, IT Network, and IT Service Desk functions, ensuring secure, reliable, and high-performing enterprise IT services across on-premises, cloud, and hybrid environments. The role drives availability, scalability, and disaster recovery readiness while ensuring efficient end-user support, seamless connectivity, and continuity of business-critical operations.</div><br>
<div></div>
<div>
The position will act in accordance with the OQ8&rsquo;s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines and standards, supported by an IT Technology platform, HSE standards, Omani&rsquo;s government &amp; other legal justifications, and best international practices in consonance with national objectives.</div></div></div><div><br>
<div>
<div><b>Infrastructure &amp; Cloud:</b></div>
<div>
Lead the architecture, design, and operations of enterprise infrastructure across on-premises, cloud, and hybrid environments, ensuring scalability, security, high availability, and disaster recovery readiness.</div><br>
<div></div>
<div><b>
Identity &amp; Security:</b></div>
<div>
Oversee identity and access management (AD, Azure AD/Entra ID), ensuring secure, compliant access control and governance across all platforms.</div><br>
<div></div>
<div><b>
Virtualization &amp; Data Center:</b></div>
<div>
Manage compute, virtualization (VMware), storage, and data center technologies, including capacity planning, lifecycle management, and performance optimization.</div><br>
<div></div>
<div><b>
Backup &amp; Disaster Recovery:</b></div>
<div>
Ensure robust backup, recovery, and disaster recovery capabilities aligned with RPO/RTO targets, including regular testing and compliance with regulatory requirements.</div><br>
<div></div>
<div><b>
Networking:</b></div>
<div>
Oversee enterprise network infrastructure, ensuring resilient, secure, and high-performing connectivity across all environments.</div><br>
<div></div>
<div><b>
Operating Systems &amp; Platforms:</b></div>
<div>
Manage Windows and Linux environments, supporting performance, patching, and hybrid platforms including containers where applicable.</div><br>
<div></div>
<div><b>
Service Desk &amp; IT Operations:</b></div>
<div>
Lead IT Service Desk operations, ensuring efficient incident and request management, high service quality, SLA compliance, and a strong end-user experience.</div><br>
<div></div>
<div><b>
Governance &amp; Vendor Management:</b></div>
<div>
Act as the technical escalation point, manage vendors and service providers, define SLAs and operational models, and ensure successful delivery of infrastructure initiatives.</div></div></div><div><br>
<div>
<div><b>Key interactions</b></div>
<div>
Internal: Corporate Services and all OQ8 Functions</div>
<div>
External: Staffing specialized Contractors, Vendors &amp; Suppliers</div></div></div><div><br>
<div>
<div><b>Notable Working Conditions. </b>Office environment, intensive computer screen use, sporadic visits to operation site.</div></div></div><div><br>
<div>
<div><b>Education requirements</b></div></div><div><br>
<p>
Minimum Qualifications for this position is a Bachelor&rsquo;s degree in Engineering - Computer Science, Information Technology, or related field.</p></div></div><div><br>
<div>
<div><b>Language</b></div></div><div><br>
<div>
Excellent knowledge of written, read, and spoken English (required) | Arabic - Native (desirable)<br>
</div></div></div><br>
<div><div><div><b>Background and experience</b></div></div><div><br>
<div><b>
Competencies and skills</b></div></div></div><p></p><div><div><br>
<ul>
<li>Minimum 10+ years in IT infrastructure within large enterprise setup. Experience in Oil &amp; Gas sector is good to have, or relevant Field</li>
<li>5+ years in a senior/lead role covering data centre, cloud/hybrid, identity, networking, virtualization, storage, and HA/DR ready environments.</li>
<li>Proven experience designing and operating highly available, resilient infrastructure aligned to RPO/RTO targets.</li>
<li>Hands on expertise in Microsoft AD/Azure AD, VMware, Azure IaaS, SAN/NAS/Tape, Networking, Windows &amp; Linux, and Enterprise Backup.</li>
<li>Experience leading teams, managing multiple vendors, and supporting 24&times;7 mission critical services.</li>
<li>IT Service Management Experience(ITIL-based): Applying basic ITIL processes (incident, request, change), to managing service performance and SLAs, and ultimately leading and optimizing end-to-end IT service delivery aligned with business objectives.</li></ul><br>
</div>
<div><p>Soft &amp; Leadership:
</p><ul><li>Strong people leadership and team management capability.</li>
<li>Clear, confident communication and stakeholder engagement across technical and business teams.</li>
<li>Strategic and analytical thinker with sound commercial awareness.</li>
<li>Ability to lead multiple initiatives in complex, 24&times;7 operational environments.</li>
<li>Strength in relationship building, cross‑functional collaboration, and vendor interaction.</li>
<li>Effective business and process analysis translating requirements into infrastructure outcomes.</li>
<li>Excellent problem‑solving, organization, and decision‑making skills under pressure.</li>
</ul>
<p>Core Competencies:
</p><ul><li>Strategic leadership</li>
<li> Strong in Building IT infrastructure.</li>
<li>High availability and disaster recovery mindset.</li>
<li>Strong analytical and problem-solving ability.</li>
<li>Ability to operate in complex enterprise and shared services environments.</li>
<li>Excellent communication and stakeholder engagement.</li>
<li>Infrastructure project delivery and execution (planning, coordination, delivery).</li>
<li>Structured systems analysis and infrastructure design.</li>
<li>Data centre and advanced infrastructure technical depth.</li>
<li>Contract and vendor management (review, governance, delivery oversight).</li>
<li>Quality‑driven execution with adherence to IT best practices and accuracy.</li></ul></div></div></div></div></div><p></p>

Team Leader, IT Infrastructure & Cloud - OQ8

Perfume Unlimited LLC

<p><b>Company Profile:</b></p><p>A well-established luxury retail company operating in Oman, representing internationally renowned brands in perfumes, beauty, luxury gifts, and lifestyle products. The company operates multiple premium retail outlets across the Sultanate and is recognized as one of the leading luxury retail chains in Oman.</p><p><b>Engagement Type:</b></p><p>HR Manager</p><p><b>Role Overview:</b></p><p>We are seeking an experienced HR Consultant to review and realign the HR policies, procedures, and governance framework of the organization to ensure alignment with regional standards and best practices.</p><p>The consultant will work closely with the Group Head &ndash; HR based in Dubai (Regional Head Office) and will support the transformation and standardization of HR processes across Capital Stores operations in Oman.</p><p><b>Key Responsibilities:</b></p><ul><li>Review current HR policies, SOPs, and employee lifecycle processes.</li><li>Ensure compliance with Oman Labour Law and HR regulatory requirements.</li><li>Realign HR policies and procedures with regional HR standards applied across group companies.</li><li>Identify gaps in HR governance, compliance, and operational processes.</li><li>Develop updated HR policies, manuals, and SOP frameworks.</li><li>Provide advisory support to management on HR structure and best practices.</li></ul><p><b>Requirements:</b></p><ul><li>Extensive knowledge and practical experience with Oman Labour Law.</li><li>Proven experience as HR Consultant / HR Transformation Lead / Senior HR Manager.</li><li>Strong experience in HR policy development, HR governance, and compliance frameworks.</li><li>Prior experience in retail or luxury retail sector will be an advantage.</li><li>Ability to work on a project-based assignment in Muscat for 3&ndash;6 months.</li></ul><p><b>Reporting Line:</b></p><p>Reporting directly to the Group Head &ndash; HR (Regional Head Office &ndash; Dubai).</p><p><b>Preferred: </b>Omani nationality</p><p><b>Location: Muscat, Oman</b></p><p>Job Type: Full-time</p><p>Pay: Up to RO1,000.000 per month</p><p>Work Location: In person</p>

HR Manager

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