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director of customer service

Amazon

<div>
 
 Description
 
 
 
 Amazon Customer Service is looking for an exceptional Executive Assistant who wants to work in a fast-paced, exciting, and growing team. We need someone who is bright and motivated, with a proven history of high performance and the ability to operate under pressure. This EA role will support two Directors, as well as a global team.
 
 
 This role requires the ability to complete high volumes of complex tasks and projects quickly with little to no guidance. The most successful candidate must be able to earn trust quickly, be resourceful, have high ownership, ability to effectively communicate across all levels and roles, be detail oriented and raise the bar on being organized. A high level of integrity and discretion in handling confidential information and professionalism in dealing with senior executives inside and outside the company is a must.
 
 
 
 Role
 
 
 
 The successful candidate must have a demonstrated ability to manage complex calendars, coordinate domestic as well as international travel, process expense reports, and act as a general liaison between team members and leadership. In this role, you will:
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Work closely with Director, VP and SVP offices across Amazon to schedule review meetings.
 </li>
 <li>
 Act as a trusted business partner to Directors and the leadership team.
 </li>
 <li>
 Own space planning for UAE offices (team moves, new hire desk locations, lab creation, acquiring more space).
 </li>
 <li>
 Track and help drive completion of key deliverables and follow up on open items from staff meetings, Quarterly Business Reviews and other forums.
 </li>
 <li>
 Drive key team activities (such as event planning, global team meeting agendas, supply ordering)
 </li>
 <li>
 Work with our International team across several time zones.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Knowledge of Microsoft Office products and applications
 </li>
 <li>
 5+ years of senior level leadership support experience
 </li>
 <li>
 Experience with end-to-end project management
 </li>
 <li>
 Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience leading process improvements
 </li>
 <li>
 Experience in a fast-paced, high-tech company
 </li>
 <li>
 Experience designing processes to maximize efficiency
 </li>
 <li>
 Experience with executive level calendar management
 </li>
 <li>
 Experience working with large global teams
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Amazon Middle East and North Africa FZ-LLC
 
 
 Job ID: A3106638
</div>

Executive Assistant, Customer Experience Improvements

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
Reporting to: Marketing Director.
Location: Dubai, United Arab Emirates. 
Position Purpose:
Own overall Customer Loyalty Strategy for Sephora Middle East. Provide expertise and leadership to define and implement customer loyalty strategies that successfully build profitable, long-term customer relationships across all channels. Partner with cross-functional teams, business partners, and channel execution groups to define and design an impactful promise for the loyalty program, and to ensure proper implementation, activation and measurements are in place. Lead the development of experience and communications strategies rooted in business and brand goals, customer data and channel-level best practices. Provide strategic direction into the data and technology needed to support the implementation and execution of the loyalty strategy and specific program management. 
You will excel and enjoy this position if you are ready to actively handle the following missions:
Strategy
<ul><li>Lead the development and execution of CRM strategy and function, including data gathering and quality, database understanding, targeting, marketing deployment and loyalty program enhancement and management.</li><li>
Evolve and optimize email, direct mail, SMS and touchpoint strategy to maximize customer loyalty and drive retention</li><li>
Evolve loyalty program to be a powerful loyalty driver that is consistent with the vision of the brand</li><li>
Drive strategic decision making through effective communication at a senior management level</li><li>
Support cross functional initiatives by serving as a thought leader across the company, providing consultation and best practices for CRM and customer engagement.</li><li>
Define key priorities for implementation and technologies needed and build data supported Business cases for strategic solutions</li><li>
Lead strategy roadmap and end-to-end execution of lifecycle campaigns to increase conversion and success against KPIs by leveraging channels</li><li>
Establish strong relationship with Products, Data science, Design, and other counterparts, collaborate on prioritization for roadmap and resolve dependencies</li><li>
Lead, manage and optimize all customer service processes and call center directives to ensure the best in class customer service from our call center teams.</li></ul> 
Customer Insight
<ul><li>Set KPIs targets and assess the impact of CRM project short and long term</li><li>
Conduct market research in partnership with the central team to better understand new consumer expectations and rework the loyalty promise accordingly</li><li>
Prioritize and scope analysis request from cross functional teams (Marketing, retail, e-commerce) to ensure the right level of support is provided in a timely way (store cannibalization, retention of B&amp;M customers online during lockdown&hellip;)</li><li>
Establish analytics and reporting structure to educate other leaders about customers and CRM tactics</li><li>
Drive analysis of customer value and behavior data to produce actionable insights to embed onto life cycle campaigns that drive business strategies and value</li></ul> 
Loyalty Program<ul><li>
Define and manage the SBP marketing plan / calendar including all activations and brand priorities in partnership with omnichannel and category teams ensuring smooth coordination with external and internal teams.</li><li>
Manage all aspects of marketing, media planning and PR related to the Loyalty program as well as the execution of the related direct marketing campaigns (target, offer&hellip;)</li><li>
Interpret campaign performance data and turn them into actionable business insights and communication guidelines</li><li>
Build story telling for the brands using reports to show the profitability of participating/ contributing to the loyalty program gifts</li><li>
Partner with Category Managers teams to lead the negotiation with brand suppliers on gifting and offers that will be used for the program</li><li>
Monitor closely on all the plans implementation, schedule and activities for all markets and offers to guarantee the consistency and right the image of SBP in all materials.</li><li>
Develop Beauty Pass members experiences that money can&rsquo;t buy and leverage on personalization to create unique customer journey to pamper our best members and grow their engagement.</li><li>
Build the brand love for the loyalty program buy building a strong promise and communicating loudly about the perks.</li></ul> 
 Team Structure &amp; Talent Management<ul><li>
Recommend appropriate organizational, budgetary and resource changes as needed.</li><li>
Develop key structures and workflows that contribute to the success of the CRM team and coordination with local and cross functional teams.</li></ul> 
Do not hesitate to apply if you have:<ul><li>
The successful candidate for this role is not only a strategic thinker and problem solver able to break down business needs into technical requirements.</li><li>
Preferred experience of 6-8 years in Retail/Consumer Goods/FMCG or/and Fashion Industry with excellent track record of CRM/Loyalty Programs.</li><li>
Arabic is preferred, not mandatory.</li><li>
She/He has a track record of being a cross-functional collaborator who can lead with influence and drive multiple priorities in a fast-paced environment by working closely with Product, Data Science, Engineering, Marketing, and Retails Teams and flexibility to travel.</li></ul> 
Here, you will find:<ul><li>
Community: In which authenticity is embraced, and the strength of our differences fuels our collective spirit.</li><li>
Culture of Empowerment: Learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead.</li><li>
Work that Brings Fulfilment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.</li></ul><div></div><div> 
Join us and belong to something beautiful</div></div>

CRM and Loyalty Director

SWEETSPOT

Oliv Restaurant and Bakery is seeking a highly motivated and organized Food Dispatcher / Customer Service professional to manage the dispatching of delivery and catering orders, ensuring timely and accurate deliveries. The ideal candidate will have excellent communication skills, be customer-oriented, and work well under pressure to provide an exceptional experience for our customers.Key Responsibilities:Order Dispatching:<ul><li>Oversee the dispatch process of both delivery and catering orders.</li><li>Qualitative and Quantitative Check of orders.</li><li>Ensure all orders are dispatched on time and accurately.</li><li>Coordinate with the delivery drivers to ensure smooth and efficient delivery routes.</li><li>Monitor and track the status of deliveries and communicate with customers in case of any delays or issues.</li></ul>Customer Service:<ul><li>Provide excellent customer service, addressing any concerns or inquiries from customers promptly and professionally.</li><li>Handle phone, email, and online customer inquiries, and ensure timely resolution of issues.</li><li>Confirm catering orders, deliveries, and any special customer requests with attention to detail.</li></ul>Order Management:<ul><li>Collaborate with kitchen and bakery staff to ensure orders are fulfilled as requested.</li><li>Verify order accuracy before dispatching, checking for any missing or incorrect items.</li><li>Prepare order invoices and assist in managing order logs for tracking purposes.</li></ul>Problem Solving &amp; Communication:<ul><li>Act as a point of contact for customers regarding delivery-related issues or concerns.</li><li>Provide timely updates to customers about their order status or delays.</li><li>Resolve any issues in a courteous and efficient manner to maintain customer satisfaction.</li></ul>Team Coordination:<ul><li>Work closely with kitchen, bakery, and delivery teams to ensure seamless coordination.</li><li>Assist in scheduling delivery routes and drivers based on order volume and customer requirements.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; college degree is a plus.</li><li>Previous experience in customer service, dispatching, or a related field is preferred.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work in a fast-paced, team-oriented environment.</li><li>Strong attention to detail and organizational skills.</li><li>Basic proficiency in MS Office and order management software.</li><li>Ability to handle multiple tasks simultaneously and prioritize effectively.</li><li>Must be flexible with working hours, including weekends and holidays as needed.</li></ul>Physical Requirements:<ul><li>Ability to sit or stand for extended periods.</li><li>Must be able to communicate clearly and effectively with customers and team members.</li><li>Ability to handle moderate stress during busy times.</li></ul>Job Types: Full-time, PermanentPay: AED2,000.00 - AED4,000.00 per monthExperience:<ul><li>UAE: 6 years (Preferred)</li><li>customer service: 5 years (Required)</li><li>Restaurant: 5 years (Required)</li><li>Catering: 5 years (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Dispatcher/Customer Service

Johnson & Johnson

<div>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Technology Product &amp; Platform Management
Job Sub Function:
Technical Product Management
Job Category:
People Leader
All Job Posting Locations:
Dubai, United Arab Emirates
Job Description:
The Director, IM Supply Chain Technology Product Group Leader &ndash; Cx - is responsible for the overall strategic direction for technology supporting our Customer Order Experience capabilities globally. This leader will align product strategy, roadmap, technical capabilities, and delivery in support of current and future business goals. This role is remote eligible on a case by case basis.<div>
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): 
United States - Requisition Number: R-049557
Belgium and Singapore - Requisition Number: R-050970
United Kingdom - Requisition Number: R-050972
Switzerland - Requisition Number: R-050973 
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
The role will collaborate with Senior Business and Technology Leaders to identify, prioritize, and ensure consistent product delivery with quality across our Deliver organization. This individual will require a strong mix of leadership skills with business and technical acumen to drive measurable value aligned to business strategy. Driving a culture of innovation with a focus on developing talent will be key to ensure team members are in tune with emerging industry and technology trends. There will be a heavy focus on modernizing the technology used to enable an integrated customer experience in line with our autonomous supply chain strategy.
This role will partner across the Supply Chain and Commercial organizations with a deep focus in understanding customer needs and problems as input into developing our technology product roadmap. By implementing user centric industry leading strategies in areas of design and rapid prototyping, we will deliver Minimal Viable Products with speed and agility to meet the needs of the customers and patients we serve.
Qualifications:<ul><li>
Must have a Bachelor's Degree or equivalent work experience.</li><li>
Experience in digital and emerging technology with demonstrated results required.</li><li>
7+ years of IT product management including process improvement, customer centric design thinking, technical solutioning is required</li><li>
Strong Business Acumen &amp; Communication skills. Demonstrated ability to work with business partners to understand business requirements and define a data and analytics strategy and the associated capabilities.</li><li>
Strong leadership experience in building highly effective, collaborative teams with strong track record of successful delivery.</li></ul>
Preferred:<ul><li>
Prior experience managing and leading global technology teams is preferred</li></ul>
#LI-Remote
#JNJTech 
Johnson &amp; Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson &amp; Johnson is committed to providing an interview process that is inclusive of our applicants&rsquo; needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.</div>
Required Skills:
Preferred Skills:
Analytical Reasoning, Cost Management, Developing Others, Fact-Based Decision Making, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, New Program Development, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Research and Development, Software Development Management, Stakeholder Management, Strategic Supply Chain Management</div>

Director-Customer Order Experience PGL

Qataryello

A leading fintech innovator focused on delivering seamless digital experiences across payments, lending, and B2B solutions. The company is committed to customer-centric innovation, operational excellence, and market leadership across international regions <ul><li>Define digital vision across apps, B2B, and global platforms</li><li>Lead product roadmaps and investment priorities</li><li>Oversee delivery of new features and enhancements</li><li>Analyse customer journeys and drive improvements</li><li>Guide customer care and back-office operations</li><li>Implement AI and automation for efficiency gains</li><li>Align teams with customer experience strategy</li></ul> <ul><li>Bachelor's in Engineering, CS, or Business</li><li>Master's (MBA or similar) preferred</li><li>10+ years in fintech or digital banking</li><li>Experience in fintech startups or banking roles</li><li>Strong leadership across cross-functional teams</li><li>Expertise in product and customer experience</li></ul>

Head of Digital Customer Care

Dubai Holding Asset Management

The role holder is responsible for working closely with the Director - Property Management to manage the property management activities for the residential portfolio in order to ensure that all residential projects meet their objectives to maximize revenues whilst reducing costs. The role holder supports the Director - Property Management with day to day activities of the department to ensure higher level of customer satisfaction and profitability for the business. Responsibilities <ul><li>Customer Relationship Management <ul><li>Follow up, address and resolve tenants' complaints and keep updated records as appropriate.</li><li>Oversee the coordination provided between tenants and FM team for move-in and move out process.</li><li>Ensure violations within the community are identified and violation / breaches notices are issued, and records are maintained to ensure that the community rules are followed.</li><li>Coordinate with tenants to provide access as required for maintenance and repair work.</li><li>Ensure circulars and notices to are sent to tenants in a timely fashion.</li><li>Accompany RDC team during evictions of tenants from the premises / units when required.</li><li>Handle escalated negotiation discussions of renewal rates with key tenants and obtain approvals as per DOA.</li><li>Ensure that all deferral requests are attended to and coordinate with internal departments to obtain approvals as per DOA.</li><li>Ensure that all documents are filed as per process as well as CRM system is updated regularly.</li></ul></li><li>Community Management <ul><li>Conduct community aesthetic inspection on a regular basis (day and night) to ensure it is maintained as per agreed policies, procedures and guidelines. Coordinate with internal departments to ensure the upkeep of the community as and when required.</li><li>Ensure that the team raises and records any snags identified during the inspection and follow up with relevant department until issues are closed.</li><li>Identify possible area / ideas to enhance community to provide better customer experience.</li><li>Identify, evaluate and propose additional revenue generation opportunities from the assets.</li><li>Assist the Director - Property Management, and FM teams to select the service providers and coordinate with the FM department to evaluate their performance against SLAs. Assist the FM team with SLA / KPI scoring of the service providers.</li><li>Identify and highlight HSE risks to the relevant teams and ensure that they are addressed in a timely manner.</li><li>Monitor performance and highlight any issues with value added services providers.</li><li>Monitor and audit the performance of FM team, to highlight any shortfalls from the team that may affect customer satisfaction.</li><li>Update community guidelines, rules and regulations in consultation with the Director - Property Management.</li><li>Support the Leasing team to ensure unit readiness for prospect tenants' viewings and move in.</li><li>Inspect and ensure that community facilities are always in good working condition.</li><li>Coordinate with Authorities / Third parties and service providers for any events / emergencies in the community.</li><li>Make sure incident reports are issued and followed up with concerned departments to close the report in a timely manner.</li></ul></li><li>Inter Department Coordination <ul><li>Manage internal departments (HSE / FM etc.) performance against the set SLAs.</li><li>Make sure that the OPEX budget is utilized appropriately and not exceeded.</li><li>Ensure that RDC cases are filed on time and as per the set KPI in coordination with the Rent Dispute Management team.</li><li>Support leasing and renewals team with pricing, and work on tenant retention schemes.</li><li>Work with IT to enhance the APP, Yardi, other systems to enhance efficiency and customer satisfaction.</li><li>Keep abreast about the new real estate laws and regulation of the country and keep documents for reference to provide information and inputs to the Director - Property Management for making sound decisions and judgments.</li><li>Highlight any operational/ organizational risks along with mitigation plan.</li><li>Prepare customer satisfaction enhancement plan in coordination with the Director - Property Management based on Customer Service Report.</li></ul></li><li>Reporting and Auditing Support <ul><li>Prepare reports to provide the manager with timely information to aid review of the property management activities and performance.</li><li>Support management to facilitate the internal and external audits related to area of responsibility and if required provides reports to support the audit process.</li><li>Prepare customer satisfaction enhancement plan based on Customer Service Report.</li></ul></li><li>People Management <ul><li>Provide leadership within the function, setting individual objectives, managing performance, developing, and motivating staff, provision of formal and informal feedback and appraisal - in order to maximize subordinate and departmental performance in the pursuit of the Department's objectives.</li><li>Build and promote an organization culture that encourages innovation and reward performance that leads to enhanced staff motivation and retention.</li><li>Bachelors' degree in Business Administration, or similar</li></ul></li></ul> Experience and Qualifications <ul><li>Minimum 8 years of experience in a similar role with at least 4 years at a senior managerial level.</li><li>Middle East experience is preferred.</li><li>Knowledge of applicable UAE laws and RERA regulations</li><li>Excellent business developments skills</li><li>Advanced analytical skills</li><li>Advanced planning and organizing skills.</li><li>Customer relations and service orientation skills.</li><li>Financial acumen and business outlook.</li><li>Communication & networking skills with the ability to interact at all levels.</li><li>Excellent written and oral English communication skills. Arabic will be preferred.</li></ul> Seniority level <ul><li>Mid-Senior level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>General Business</li></ul>

Senior Manager Property Management

Fendi

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>E-COMMERCE MANAGER
Mission
As E-Commerce Manager, you will be part of the Middle East Region, reporting to the Managing Director ME &amp; WW Omnichannel Director. You will work closely with the Retail functions, being responsible for the following tasks. 
</div><div><h3 class="jobSectionHeader">Job responsibilities 
</h3>Strategic Leadership &amp; Vision:
Defining and leading the E-Commerce strategy for the ME zone, including cross-functional team leadership and collaboration. This involves developing the commercial calendar, digital strategies, and website supervision. 
Forecasting &amp; Planning:
Defining and managing sales forecasts for all ME E-Business activities. 
Project Management &amp; Innovation:
Proposing, coordinating, and rolling out E-Commerce projects (e.g., Ship from Store, NPS) within the zone. 
Collaboration &amp; Coordination:
Working closely with various departments, including Retail Merchandising, Supply Chain, CRM, and Customer Service, to ensure alignment and effective execution of strategies. 
Business Optimization &amp; Monitoring:
Monitoring website performance, managing stock strategies, developing online client strategies, and implementing anti-fraud measures to optimize business performance. 
E-Commerce Development &amp; Launch:
Defining and implementing E-Commerce zone launch strategies with zone teams. 
E-commerce Operations:
Monitoring operations performance, ensuring strong collaboration with warehouse and store to maximize compliance with shipping policy and grant the best client experience. 
Continuous Improvement:
Collaborating with Warehouse Team for business strategy application and service improvements. Monitoring NPS (Net Promoter Score) and implementing actions based on feedback. 
</div><div><h3 class="jobSectionHeader">Profile 
</h3><ul><li>3-5 years&rsquo; experience in Fashion/Luxury Sale
</li><li>Bachelor&rsquo;s Degree or equivalent is preferred
</li><li>Manages own image standards on a high level
</li><li>Excellent relationships skills
</li><li>Organization, professionalism, self-confidence
</li><li>Strong customer service skills
</li><li>Excel, PPT, Power BI, Akeneo, Sales Force, Algolia.Goal
</li><li>Strong knowledge and/or interest for Fashion/Luxury Industry
</li><li>Fluent English
</li></ul></div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">FENDI
 
MAISON
 
</h2><div>The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique &ndash; a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
 
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
 
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.</div></div></div></div></div></div></div>

E-COMMERCE MANAGER

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