sales manager

sales coordinator

telesales executive

sales consultant

call center agent

director of customer service

Majid Al Futtaim

<div>
 
 Role Purpose:
 
 
 
 
 
 The VP &ndash; Customer Care is responsible for managing all aspects of customer support and service across all channels. The role holder is also responsible for developing the organization&rsquo;s customer care strategy and managing the overall performance of people and processes to achieve the highest levels of customer satisfaction. As a senior functional leader, director of customer care liaises with other members of the leadership team to implement the organization&rsquo;s corporate strategy.
 
 
 Responsible for driving strategic decision-making informed by customer trends, market dynamics, shopper needs, behaviors and preferences. Leveraging internal and external data sources, integrating solicited and unsolicited data, this role holder will provide a holistic and contextual view of the customer, market dynamics and competitive landscape. This role is also responsible for building capability, human and technological, to foster more efficient and effective data access and usage.
 
 
 
 
 
 
 Role Details &ndash; Key Responsibilities and Accountabilities:
 
 
 
 
 Strategic Planning
 
 
 <ul>
 <li>
 Lead the formulation of strategy for the customer care function and determine key strategic initiatives
 </li>
 <li>
 Drive necessary changes for the improvement of operating and organizational efficiency of the customer care team
 </li>
 <li>
 Orchestrate the continuous improvement of customer experience through the formulation or constant improvement of the approaches and strategies applied by the team
 </li>
 </ul>
 
 
 Analytics
 
 
 <ul>
 <li>
 Measure the effectiveness of all customer care approaches and initiatives primarily through conducting consumer surveys and analysis of recorded support agent to consumer correspondence
 </li>
 <li>
 Lead the research and apply performance measures in place for the purpose of continually monitoring the customer support performance processes
 </li>
 <li>
 Ensure the right balance between operational metrics and customer care metrics
 </li>
 <li>
 Identify companywide improvements and present these to the senior management
 </li>
 </ul>
 
 
 Stakeholder Management
 
 
 <ul>
 <li>
 Manage both internal and external relationships on behalf of the Customer Care function
 </li>
 <li>
 Engage in direct interactions with the business&rsquo;s consumers whenever needed
 </li>
 </ul>
 
 
 Technology
 
 
 <ul>
 <li>
 Deliver customer care efficiently in a cost effective manner using the latest technologies and customer relationship management softwares to improve overall productivity
 </li>
 <li>
 Understand the contribution of technology and prepare a sound business case for investment
 </li>
 </ul>
 
 
 
 
 
 Human Capital Responsibilities:
 
 
 <ul>
 <li>
 Ensure the implementation of the performance management process
 </li>
 <li>
 Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
 </li>
 <li>
 Identify training needs and coordinate with the HC department to ensure facilitation of training requirements
 </li>
 <li>
 Oversee the development and implementation of on the job-training
 </li>
 <li>
 Ensure constant availability of the required competent staff to support the organization in meeting all its responsibilities, plans, and objectives
 </li>
 <li>
 Partner with HC to identify and implement required trainings for end-users across the organization
 </li>
 <li>
 Provide inputs while developing MAF Retail&rsquo;s corporate policies and relevant procedures, and monitor the implementation
 </li>
 </ul>
 
 
 
 
 
 Qualification, Experience &amp; Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration or Marketing
 </li>
 <li>
 MBA is preferred
 </li>
 <li>
 Minimum experience: 15+ years in a Customer Care function
 </li>
 <li>
 5+ years of experience working within the retail industry
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 
 Extensive management experience in a customer care environment, such as a call center, technical support department, airline customer support, or within a traditional large scale vertical retailer&rsquo;s customer service/after sales department
 
</div>

Vice President Customer Care

Bonmarc Trading

The Role
 We are seeking a dedicated Admin-Customer Service professional to join our dynamic team in Dubai. This role is essential in ensuring seamless administrative support and delivering exceptional customer service within the trading and food manufacturing sector. The ideal candidate will be a proactive communicator who thrives in a fast-paced environment and is committed to enhancing customer satisfaction and operational efficiency. Responsibilities: - Manage and respond to customer inquiries promptly and professionally via phone, email, and in-person. - Coordinate with internal departments to resolve customer issues and ensure timely delivery of products. - Maintain accurate records of customer interactions, orders, and feedback using our CRM system. - Support administrative tasks including scheduling appointments, preparing reports, and managing documentation related to customer service operations. - Assist in the preparation and processing of orders, invoices, and delivery schedules. - Implement customer service policies and procedures to improve overall customer experience. - Collaborate with sales and production teams to ensure customer requirements are met and expectations are exceeded. - Monitor inventory levels and coordinate with logistics to ensure product availability. - Handle customer complaints courteously and escalate issues to management when necessary. - Contribute to continuous improvement initiatives in administrative and customer service processes.
 
Requirements
 <ul>
<li>Proven experience in customer service and administrative roles, preferably within trading or food manufacturing industries. - Excellent communication skills in English; additional languages are a plus. - Strong organizational and multitasking abilities with attention to detail. - Proficiency in MS Office and customer relationship management (CRM) software. - Ability to handle challenging situations with professionalism and tact. - Customer-focused mindset with a passion for delivering outstanding support. - Ability to work collaboratively in a team-oriented environment. - Flexibility to adapt to changing priorities and work under pressure. - High school diploma required; a bachelor’s degree in business administration or related field is advantageous. - Residency or legal eligibility to work in the UAE.</li>
</ul>
About the company
 Bonmarc with over three decades of expertise, we stand as dedicated food solutions specialists, boasting three primary divisions to serve our customers. Our Manufacturing division diligently sources and crafts a diverse array of products, encompassing economy and premium cold cuts, ready meals, rations, as well as raw processing and portioning services. In our Importing division, we exclusively bring in renowned brands from key regions such as Brazil, Australia, India, and Indonesia, including Minerva, AMG, Gundagai, and Fregario, ensuring quality and authenticity for our consumers. Lastly, our Export division is pivotal, as we produce and distribute our offerings to over 25 countries, both regionally and internationally, solidifying our presence as a global player in the food industry.

Admin - Customer Service

First Abu Dhabi Bank (FAB)

<div>
 Delivers exceptional customer service by providing accurate, timely, and compliant sales and service support to customers.
 
 
 Responsible for processing account opening, product onboarding, service requests, and after-sales transactions while meeting service KPIs &mdash; including NPS, complaint resolution timelines, service request turnaround, and mystery shopping scores &mdash; and ensuring full adherence to FAB policies and regulatory requirements.
 
 
 Acts as the primary point of customer interaction in the branch, promoting FAB products and services, supporting sales growth, and enhancing customer satisfaction.
 
 
 Sales &amp; Business Development
 
 
 <ul>
 <li>
 Actively promote and cross-sell FAB asset and liability products to new and existing customers.
 </li>
 <li>
 Identify customer needs and recommend suitable FAB products and services.
 </li>
 <li>
 Generate product leads from walk-in customers, referrals, and personal outreach.
 </li>
 <li>
 Assist in meeting branch and individual sales targets.
 
 
 </li>
 </ul>
 Service Excellence &amp; KPI Delivery
 
 
 <ul>
 <li>
 Achieve personal and branch service KPIs, including:
 </li>
 <li>
 Net Promoter Score (NPS) through positive and professional customer engagement.
 </li>
 <li>
 Complaint resolution timelines for customer service issues within SLA.
 </li>
 <li>
 Service Request (SR) turnaround times in line with agreed standards.
 </li>
 <li>
 Mystery Shopping scores through consistent delivery of FAB service standards.
 </li>
 <li>
 Handle customer queries, requests, and complaints professionally, escalating where necessary.
 </li>
 <li>
 Educate customers on FAB&rsquo;s digital channels and self-service options.
 
 
 </li>
 </ul>
 Product Onboarding &amp; Transactions
 
 
 <ul>
 <li>
 Prepare, process, and review account opening forms, loan and credit card applications, and related documentation for completeness and accuracy.
 </li>
 <li>
 Ensure product onboarding is completed without errors and in compliance with FAB policies and regulatory guidelines.
 </li>
 <li>
 Process customer service requests efficiently, ensuring accuracy and SLA adherence.
 
 
 </li>
 </ul>
 Customer Relationship Management
 
 
 <ul>
 <li>
 Maintain proactive communication with customers to build loyalty and strengthen relationships.
 </li>
 <li>
 Provide product information, clarify terms and conditions, and ensure customers are fully informed before signing agreements.
 </li>
 <li>
 Encourage customers to upgrade to higher-tier products and services where relevant.
 
 
 </li>
 </ul>
 Operational Discipline &amp; Compliance
 
 
 <ul>
 <li>
 Ensure all customer transactions and documentation comply with FAB policies, operational risk controls, and regulatory requirements.
 </li>
 <li>
 Adhere to information security policies, including secure handling of documents and maintaining a clear desk.
 </li>
 <li>
 Participate in mandatory compliance and operational training.
 </li>
 <li>
 Treat compliance as a mandatory requirement, not a KPI.
 </li>
 <li>
 Minimum Qualification
 </li>
 <li>
 High school diploma or higher education in business, finance, or related discipline.
 </li>
 <li>
 Minimum Experience
 </li>
 <li>
 Minimum 2 years&rsquo; experience in banking, preferably in customer service or sales roles.
 
 
 </li>
 </ul>
 Knowledge of banking products, services, and regulatory requirements
</div>

Officer, Customer Service - Dubai

DP World

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for customers through phone, email and in person interactions.
 </li>
 <li>
 Handle customer inquiries, complaints and requests professionally and promptly.
 </li>
 <li>
 Ensure customer issues are resolved effectively while meeting service level agreements.
 </li>
 <li>
 Coordinate and follow up with the concerned departments addressing the customer queries and SRs within the set KPIs
 </li>
 <li>
 Prepare and Issue NOC&rsquo;s, Ejari Certificates, letters, circulars, memo&rsquo;s, presentations, and emails to customers as required and ensure compliance with set KPIs.
 </li>
 <li>
 Oversee and handle incoming and outgoing communications to customers and government authorities on behalf of other departments of DMC.
 </li>
 <li>
 Maintain accurate customer date and update systems as required.
 </li>
 <li>
 Support customer retention by building positive and long-term relationships.
 </li>
 <li>
 Identify opportunities to improve customer experience and services.
 </li>
 <li>
 Prepare service reports, escalate critical issues to management when necessary and Conduct customer related surveys.
 </li>
 <li>
 Follow company policies, procedure and customer service standards.
 </li>
 <li>
 Track incoming requests through the CRM system, escalate them to the appropriate department, and ensure timely follow-up.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.
 
 
 With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.
 
 
 We&rsquo;re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
 
 
 What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer&rsquo;s door.
 
 
 DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures &ndash; not just in what we do but also in how we behave.
 
 
 We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what&rsquo;s possible.
 
 
 WE MAKE TRADE FLOW
 
 
</div>

EXECUTIVE - CUSTOMER SERVICE

Persian Horizon - FZCO

About the RoleElaris Beauty Salon, part of Persian Horizon Holding, is hiring a senior-level Loyalty &amp; Retention Leader to design, build, and scale a complete customer loyalty ecosystem from scratch.This is a high-impact revenue role. Your mission is to significantly increase repeat bookings, referral rates, customer lifetime value, and retention performance across our luxury salon operations.We are looking for someone who has successfully built and executed loyalty programs in beauty salons in Dubai.Core Objective<ul><li>Build a structured loyalty and retention system from zero</li><li>Increase repeat booking rate</li><li>Develop referral programs</li><li>Design high-conversion re-engagement campaigns</li><li>Improve customer lifetime value</li></ul>Performance and measurable results are the priority.Key Responsibilities<ul><li>Design and implement a complete loyalty program strategy</li><li>Create tiered membership or reward structures</li><li>Develop referral and incentive programs</li><li>Build reactivation campaigns for inactive clients</li><li>Implement upsell and cross-sell journeys</li><li>Integrate loyalty structure with Fresha and CRM systems</li><li>Work with internal tech team to develop required systems</li><li>Track KPIs: retention rate, repeat rate, referral rate, LTV</li><li>Build and lead a retention team if needed</li><li>Continuously optimize performance based on data</li></ul>Mandatory Requirements (Strict)<ul><li>Minimum 4 years of direct, hands-on experience building loyalty programs in beauty salons in Dubai</li><li>Proven record of increasing retention and repeat booking metrics</li><li>Experience designing referral systems and reward-based campaigns</li><li>Deep understanding of salon client behavior in Dubai</li><li>Strong analytical and KPI-driven mindset</li><li>Experience working with CRM systems and booking platforms</li><li>Leadership capability and ability to build systems from scratch</li></ul>If you have not directly built and managed loyalty programs for beauty salons in Dubai, please do not apply.Applications without proven salon loyalty experience will not be reviewed.Ideal Candidate Profile<ul><li>Strategic thinker with strong execution capability</li><li>Revenue-focused, not just marketing-focused</li><li>Experienced in luxury customer segmentation</li><li>Comfortable leading initiatives and building teams</li><li>Data-driven decision maker</li><li>Strong communication and leadership skills</li></ul>What We Offer<ul><li>Full authority to build the loyalty ecosystem</li><li>Strong internal tech and CRM support</li><li>Financial backing for implementation</li><li>Performance-driven compensation structure</li><li>Executive-level impact within a growing luxury group</li></ul>Job Type: Full-timePay: From AED10,000.00 per month

Head of Customer Loyalty & Retention

<div>Regional Customer Director &ndash; Aerospace &amp; Aviation
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. 
 
The Regional Customer Director &ndash; Aerospace &amp; Aviation leads the commercial and strategic development of the sector across MEA, driving growth, strengthening customer relationships, and ensuring DHL delivers innovative, compliant logistics solutions tailored to aerospace and aviation customers. DHL Global Forwarding has an opening for a Regional Customer Director &ndash; Aerospace &amp; Aviation in Dubai, United Arab Emirates. Join us in connecting people and improving lives! 
In this Regional Customer Director &ndash; Aerospace &amp; Aviation Officer Position 
Sector Strategy &amp; Business Development<ul><li>
Develop and execute regional strategy aligned with global direction.</li><li>
Identify growth opportunities across OEMs, MROs, airlines, and suppliers.</li><li>
Lead go-to-market initiatives and market penetration planning.</li></ul> 
 Customer Relationship Leadership<ul><li>
Serve as executive sponsor for strategic customers.</li><li>
Lead QBRs and strategic planning engagements.</li></ul>
Revenue &amp; Profit Growth<ul><li>
Own delivery of revenue, GM, and EBIT targets.</li><li>
Lead tender responses and commercial governance.</li></ul>
Operational Excellence &amp; Risk Management<ul><li>
Ensure compliance with aviation regulations and export controls.</li><li>
Support issue resolution and promote digitalization</li></ul>
Leadership &amp; Stakeholder Management<ul><li>
Represent MEA in global sector forums.</li><li>
Drive capability-building across the region.</li></ul> 
Key Performance Indicators<ul><li>
Revenue &amp; margin growth</li><li>
Customer retention and expansion</li><li>
Win rate on tenders</li><li>
Customer satisfaction metrics</li><li>
Commercial governance compliance</li></ul> 
Now, here is what we need from you! 
<ul><li>
Strong commercial acumen and negotiation skills.</li><li>
Deep knowledge of aerospace and aviation supply chains.</li><li>
Experience 8&ndash;12 years in commercial, supply chain, logistics, or aviation roles.</li><li>
Proven success managing strategic customers.</li></ul> 
We offer:<ul><li>
Comprehensive training and development opportunities.</li><li>
Mentorship from experienced freight forwarding professionals and senior leaders.</li><li>
Competitive salary</li></ul> 
Why join DHL Global Forwarding? 
We are part of Deutsche Post DHL, the world&rsquo;s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: 
<ul><li>
The largest global network with more than ~30,000 passionate employees</li><li>
The most efficient processes and fastest response times</li><li>
The best solutions and best customer service</li></ul> 
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered. 
Our Purpose: Connecting People, improving lives. 
Our Values: Respect &amp; Results 
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility 
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #LI-MEA</div>

Regional Customer Director – Aerospace & Aviation

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Jumeira, Dubai is looking for an Assistant Director of Revenue Management to join our Revenue Team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
About the job
 The Assistant Director of Revenue Management supports the Director of Revenue Management in providing the hotel with key revenue management decisions by implementing the MOHG revenue management system (both manual and automated) and ensuring maximization of revenues and profitability for the property.
 The role monitors demand trends, booking patterns, pace and market conditions, translating these into total hotel revenue strategies to achieve revenue goals and grow market share, whilst being extremely cognizant of the MOHG brand.
 The Assistant Director of Revenue Management contributes actively to yield management and revenue generation through strong day-to-day management of revenue systems, inventory controls and pricing decisions, and by providing Sales and Marketing with accurate information on both internal reservation situation and the external climate in which the hotel operates.
 The role supports the preparation of weekly and monthly forecasts, assists in budget preparation, identifies trends, recommends growth initiatives, monitors progress of selling strategies and ensures the hotel is competitively positioned within the local marketplace.
As the Assistant Director of Revenue Management, you will be responsible for the following duties:
General:
<ul><li>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.</li>
<li>
MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.</li>
<li>
It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Jumeira, Dubai Human Resources Strategic Policy.</li>
<li>
It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>
On The Job trainers and trainings.</li>
<li>
Group Training Technique trainers and trainings.</li>
<li>
Update and maintain a complete Training Matrix for your department.</li>
<li>
Update and maintain Job Description and Job Specification Matrix for your department.</li>
<li>
Ensure the colleagues&rsquo; career path and development needs are being prioritised and documented in accordance with the MO Profile online system.</li>
<li>
Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.</li>
<li>
You shall take all reasonable steps to safeguard stored information and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>
Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>
Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>
Ensure compliance with the MOHG social media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>
Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>
Act as a hotel ambassador at all times.</li>
<li>
To carry out any additional duties requested by management, related to hotel operational activities.</li>
</ul>
Managerial Duties:<ul>
<li>
Supports the Director of Revenue Management in managing the team and inventory to maximize revenues at all times.</li>
<li>
Acts as a key day-to-day leader within the Revenue and Reservations function, ensuring consistent execution of strategy.</li>
<li>
Prepares and supports weekly Revenue Strategy Meetings, including agenda, materials and follow-up actions.</li>
<li>
Supports the Director of Revenue Management in ensuring pricing, restrictions and strategy are correctly implemented across all systems.</li>
<li>
Ensures daily monitoring of pickup, pace, demand signals and competitor performance.</li>
<li>
Leads on selected initiatives/projects assigned by the Director of Revenue Management or Director of Commercial Strategy (e.g. systems, reporting, segmentation reviews, channel strategy, SOP improvements).</li>
<li>
Supports development of team members and ensures high standards for service, selling techniques and operational discipline.</li>
</ul>
Departmental Duties:<ul>
<li>
Supports the daily management of rooms inventory including allocation and reservations to areas of maximum yield.</li>
<li>
Proactively manages inventory and controls for the hotel to maximize revenue in all areas.</li>
<li>
Ensures a consistent and rational hotel pricing and yield strategy across all channels and segments, aligned with MOHG pricing philosophy.</li>
<li>
Maintains accurate oversight of all rate loading and restrictions across all distribution systems (PMS, CRS, channel manager, OTAs, GDS, etc.).</li>
<li>
Assists in preparing accurate monthly and weekly Forecasts (Day by Day) for all transient segments and group (based on feedback from Sales).</li>
<li>
Supports the preparation of the rooms budget, including key assumptions, seasonality, segment mix and pace logic.</li>
<li>
Proactively provides data and analysis to evaluate performance by market segment, channel production, geographical mix, room type demand, and booking windows.</li>
<li>
Supports the monitoring and evaluation of Daily, Weekly and Monthly Market Share reports to identify trends and opportunities versus competitive set.</li>
<li>
Supports pricing and inventory decisions for peak dates, high compression periods and shoulder periods, ensuring correct business mix.</li>
<li>
Ensures group controls and ceilings are actively monitored and aligned with displacement logic.</li>
<li>
Works closely with Sales to define booking terms and conditions for transient and group segments.</li>
<li>
Supports strategy and quality control around contract loading, ensuring logical rate structures and correct system implementation.</li>
<li>
Ensures that the hotel and MOHG brand image is mathematically integrated into revenue decisions (i.e. rates do not dilute brand positioning).</li>
<li>
Maintains strong oversight of reporting integrity and supports troubleshooting with corporate systems teams where required.</li>
</ul>
Customer Focus:<ul>
<li>
Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience</li>
<li>
Services our customers in order to grow market share</li>
<li>
Build strong relationships with customers, guests and colleagues in order to gain full understanding of their needs and work to serve them effectively</li>
<li>
Sets a positive example for the Reservations Service Department</li>
<li>
Handles guest complaints and disputes</li>
</ul>
Colleague Relations:<ul>
<li>
Supports and contributes to the departmental orientation program for new colleagues.</li>
<li>
Supports team performance through development plans, monitoring progress and coaching.</li>
<li>
Utilizes on-the-job training tools to ensure consistent capability building.</li>
<li>
Ensures an excellent working relationship with colleagues across the hotel, particularly Sales, Marketing, Finance, Rooms Division and Conference &amp; Events.</li>
</ul>
Administrative Duties<ul>
<li>
Prepares weekly and monthly forecasts</li>
<li>
Ensures that all booking systems are maintained to achieve optimal results, liaises with Marketing team to ensure content is up to date</li>
<li>
Completes and analyses month-end reports</li>
<li>
Maintains accurate records of room type selling and sets targets for the team</li>
</ul>
Additional Duties:<ul>
<li>
Conducts sites visits as required by hotel operation</li>
<li>
Participates in client entertainment with Sales Department as required</li>
<li>
Joint Sales calls with team as required</li>
</ul>
Our commitment to you:
<ul><li>Senior School qualification or equivalent.</li>
<li>
Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management.</li>
<li>
A minimum of 5 years&rsquo; experience in Revenue Management.</li>
<li>
Previous experience working in a 5-star hotel environment.</li>
<li>
Previous experience in a high volume, luxury Beach front resort.</li>
<li>
Previous experience working in the GCC preferred.</li>
<li>
Good knowledge on computer systems i.e. MS Office applications.</li>
<li>
Prior experience with PMS system.</li>
<li>
Hotel pre-opening experience.</li>
<li>
Mature and outgoing personality with excellent interpersonal skills.</li>
<li>
Ability to understand guest needs and expectations and to deliver superior customer service with little input from others.</li>
<li>
Perform job with attention to details and the ability to organize and handle multiple tasks effectively.</li>
<li>
Clear communication; effective verbal and written communication skills in English.</li>
<li>
Proven ability to successfully motivate and lead a team.</li>
<li>
Ability to plan and organize large projects.</li>
<li>
Trainer skills and ability to mentor and develop team members.</li>
<li>
Experience across all segments.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Assistant Director of Revenue Management

Explore 6417+ Director of customer service in Dubai this March. Find roles across top companies and apply now to boost your career.