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customer experience manager

director of customer service

Dubai Holding

<div>
 
 
 About Dubai Holding Real Estate:
 
 
 
 
 
 
 Dubai Holding&rsquo;s real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai&rsquo;s residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centres, mosques, schools, supermarkets and landscaping.
 
 
 
 
 
 Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services.
 
 
 
 
 
 
 About the Job:
 
 
 
 
 
 
 An opportunity has arisen for a
 
 Director - Residential Customer Care
 
 to join
 
 Dubai Holding Real Estate.
 
 The main duties and responsibilities of this role:
 
 
 
 
 <ul>
 <li>
 Oversee day-to-day operations of the customer service department and work with a team of customer service representatives to ensure that all customer inquiries are handled in a timely and professional manner.
 </li>
 <li>
 Manage all customer service-related matters including after sales and sales operation as well as hand-over and beneficial occupation processes. Proactively address any community management challenges that may arise ensuring effective resolution and Customer satisfaction.
 </li>
 <li>
 Create and implement efficient and balanced workflows that maximize efficiency and produce high level of service quality and customer satisfaction, improving NPS (Net Promoter Score) - CSAT (Customer Satisfaction), or other Customer Metric.
 </li>
 <li>
 Develop and execute contact improvement strategies cross-functionally with other peers using multiple data sources (e.g., Voice of Customer, Voice of Associate, and Business Intelligence) to ensure qualitive processes aligned with business standards.
 </li>
 <li>
 Monitor and measure service metrics and volume to develop standards, improvements or changes to workflows and resource allocation whilst monitoring customer feedback and requests.
 </li>
 <li>
 Be the focal point of contact between the company verticals and its customers in providing necessary support in clarifying queries and in resolving customer issues in line with corporate governance frame works, policies and procedures underpinned by DOA's (Delegation of Authority).
 </li>
 <li>
 Develop and implement strategies to improve customer satisfaction, loyalty, and retention including creating new training programs or updating existing ones to better equip customer service representatives with the tools they need to provide exceptional service.
 </li>
 <li>
 Implement customer service and interaction policies, systems, initiatives, processes, and procedures to deliver the customer care strategy and achieve acceptable risk ratings for the Customer Service Centre in line with agreed SLA's (Service Level Agreements).
 </li>
 <li>
 Prepare feasibility studies and budgets, as required, for projects on a monthly and annual basis via the prepared business plan; forecast revenues and profitability by projecting varied business cases to be submitted.
 </li>
 <li>
 Actively pursue, establish, and foster excellent client relationships with the goal of providing best-in-class solutions to customer inquiries and complaints by proactively engaging with customers through various channels, including chat, complaint monitoring, engagement in customer conversations, and soliciting feedback. With agility as a core principle, ensure prompt and effective responses to customer needs.
 </li>
 <li>
 Provide high quality and consistent customer service to address the customers' business needs and requirements; respond quickly and accurately to queries and issues by providing professional attention and support.
 </li>
 <li>
 Ensure complaints are followed up with the appropriate departments/individuals, and provide timely, professional, and accurate feedback/resolution to customer inquiries/complaints.
 </li>
 <li>
 Conduct service quality audits by developing suitable checklists and questionnaires, visiting individuals, and administering checklists and questionnaires, analyzing data and preparing audit reports with recommendations on ways of improvement for the Customer Service Center to ensure that the key gaps in customer services are identified and a suitable action plan is developed.
 </li>
 <li>
 Ensure the team are continually updated with Company products and services to provide accurate and timely information to customers.
 </li>
 <li>
 Manage and oversee the execution of pre- and post-handover activities across the company /community ensuring effective engagement and interaction with customers.
 </li>
 <li>
 Prepare and present monthly customer care reports summarizing the total volume of remittance business generated, number and type of problems reported from the customers and settled each month with data and insights about the operations.
 </li>
 <li>
 Monitor and analyze customer data and trends, using this information to identify areas for improvement and to inform decision-making.
 </li>
 <li>
 Work closely with other senior leaders to ensure that customer management activities are aligned with the company's overall goals and objectives.
 </li>
 </ul>
 
 
 
 
 
 About you:
 
 
 
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in business/ Marketing/ Communication Management. Master's degree preferred.
 </li>
 <li>
 Certified Customer Experience Professional (CCXP) / Customer Relationship Management (CRM) Certification/ Certified Customer Service Professional (CCSP) - preferred
 </li>
 <li>
 Minimum 8 to 10 years of experience in customer service, customer relationship management, sales, or marketing, with at least 5 years in a leadership or management role.
 </li>
 <li>
 Proficiency in Ms. Office suite and software applications, including customer relationship management (CRM) systems, social media and email marketing platforms.
 </li>
 <li>
 Ability to resolve customer complaints and develop strategies to improve customer satisfaction.
 </li>
 <li>
 Work under stringent deadlines and high-pressure environment and also motivate others.
 </li>
 <li>
 Strong analytical skills, interpersonal and influencing skills with versed communication skills in English and/ or Arabic. &middot; Proven ability to develop and implement successful customer management strategies.
 </li>
 <li>
 Ability to work effectively with other senior leaders to achieve business objectives.
 </li>
 <li>
 Excellent customer service skills, with a deep understanding of customer needs and expectations.
 </li>
 </ul>
 
 
 
 
 
 About the Benefits:
 
 
 
 
 
 
 At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
 
</div>

Director - Residential Customer Care - Dubai Holding Real Estate

Johnson & Johnson

<div>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Technology Product &amp; Platform Management
Job Sub Function:
Technical Product Management
Job Category:
People Leader
All Job Posting Locations:
Dubai, United Arab Emirates
Job Description:
The Director, IM Supply Chain Technology Product Group Leader &ndash; Cx - is responsible for the overall strategic direction for technology supporting our Customer Order Experience capabilities globally. This leader will align product strategy, roadmap, technical capabilities, and delivery in support of current and future business goals. This role is remote eligible on a case by case basis.<div>
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): 
United States - Requisition Number: R-049557
Belgium and Singapore - Requisition Number: R-050970
United Kingdom - Requisition Number: R-050972
Switzerland - Requisition Number: R-050973 
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
The role will collaborate with Senior Business and Technology Leaders to identify, prioritize, and ensure consistent product delivery with quality across our Deliver organization. This individual will require a strong mix of leadership skills with business and technical acumen to drive measurable value aligned to business strategy. Driving a culture of innovation with a focus on developing talent will be key to ensure team members are in tune with emerging industry and technology trends. There will be a heavy focus on modernizing the technology used to enable an integrated customer experience in line with our autonomous supply chain strategy.
This role will partner across the Supply Chain and Commercial organizations with a deep focus in understanding customer needs and problems as input into developing our technology product roadmap. By implementing user centric industry leading strategies in areas of design and rapid prototyping, we will deliver Minimal Viable Products with speed and agility to meet the needs of the customers and patients we serve.
Qualifications:<ul><li>
Must have a Bachelor's Degree or equivalent work experience.</li><li>
Experience in digital and emerging technology with demonstrated results required.</li><li>
7+ years of IT product management including process improvement, customer centric design thinking, technical solutioning is required</li><li>
Strong Business Acumen &amp; Communication skills. Demonstrated ability to work with business partners to understand business requirements and define a data and analytics strategy and the associated capabilities.</li><li>
Strong leadership experience in building highly effective, collaborative teams with strong track record of successful delivery.</li></ul>
Preferred:<ul><li>
Prior experience managing and leading global technology teams is preferred</li></ul>
#LI-Remote
#JNJTech 
Johnson &amp; Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson &amp; Johnson is committed to providing an interview process that is inclusive of our applicants&rsquo; needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.</div>
Required Skills:
Preferred Skills:
Analytical Reasoning, Cost Management, Developing Others, Fact-Based Decision Making, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, New Program Development, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Research and Development, Software Development Management, Stakeholder Management, Strategic Supply Chain Management</div>

Director-Customer Order Experience PGL

Qataryello

A leading fintech innovator focused on delivering seamless digital experiences across payments, lending, and B2B solutions. The company is committed to customer-centric innovation, operational excellence, and market leadership across international regions <ul><li>Define digital vision across apps, B2B, and global platforms</li><li>Lead product roadmaps and investment priorities</li><li>Oversee delivery of new features and enhancements</li><li>Analyse customer journeys and drive improvements</li><li>Guide customer care and back-office operations</li><li>Implement AI and automation for efficiency gains</li><li>Align teams with customer experience strategy</li></ul> <ul><li>Bachelor's in Engineering, CS, or Business</li><li>Master's (MBA or similar) preferred</li><li>10+ years in fintech or digital banking</li><li>Experience in fintech startups or banking roles</li><li>Strong leadership across cross-functional teams</li><li>Expertise in product and customer experience</li></ul>

Head of Digital Customer Care

Dubai Holding Asset Management

The role holder is responsible for working closely with the Director - Property Management to manage the property management activities for the residential portfolio in order to ensure that all residential projects meet their objectives to maximize revenues whilst reducing costs. The role holder supports the Director - Property Management with day to day activities of the department to ensure higher level of customer satisfaction and profitability for the business. Responsibilities <ul><li>Customer Relationship Management <ul><li>Follow up, address and resolve tenants' complaints and keep updated records as appropriate.</li><li>Oversee the coordination provided between tenants and FM team for move-in and move out process.</li><li>Ensure violations within the community are identified and violation / breaches notices are issued, and records are maintained to ensure that the community rules are followed.</li><li>Coordinate with tenants to provide access as required for maintenance and repair work.</li><li>Ensure circulars and notices to are sent to tenants in a timely fashion.</li><li>Accompany RDC team during evictions of tenants from the premises / units when required.</li><li>Handle escalated negotiation discussions of renewal rates with key tenants and obtain approvals as per DOA.</li><li>Ensure that all deferral requests are attended to and coordinate with internal departments to obtain approvals as per DOA.</li><li>Ensure that all documents are filed as per process as well as CRM system is updated regularly.</li></ul></li><li>Community Management <ul><li>Conduct community aesthetic inspection on a regular basis (day and night) to ensure it is maintained as per agreed policies, procedures and guidelines. Coordinate with internal departments to ensure the upkeep of the community as and when required.</li><li>Ensure that the team raises and records any snags identified during the inspection and follow up with relevant department until issues are closed.</li><li>Identify possible area / ideas to enhance community to provide better customer experience.</li><li>Identify, evaluate and propose additional revenue generation opportunities from the assets.</li><li>Assist the Director - Property Management, and FM teams to select the service providers and coordinate with the FM department to evaluate their performance against SLAs. Assist the FM team with SLA / KPI scoring of the service providers.</li><li>Identify and highlight HSE risks to the relevant teams and ensure that they are addressed in a timely manner.</li><li>Monitor performance and highlight any issues with value added services providers.</li><li>Monitor and audit the performance of FM team, to highlight any shortfalls from the team that may affect customer satisfaction.</li><li>Update community guidelines, rules and regulations in consultation with the Director - Property Management.</li><li>Support the Leasing team to ensure unit readiness for prospect tenants' viewings and move in.</li><li>Inspect and ensure that community facilities are always in good working condition.</li><li>Coordinate with Authorities / Third parties and service providers for any events / emergencies in the community.</li><li>Make sure incident reports are issued and followed up with concerned departments to close the report in a timely manner.</li></ul></li><li>Inter Department Coordination <ul><li>Manage internal departments (HSE / FM etc.) performance against the set SLAs.</li><li>Make sure that the OPEX budget is utilized appropriately and not exceeded.</li><li>Ensure that RDC cases are filed on time and as per the set KPI in coordination with the Rent Dispute Management team.</li><li>Support leasing and renewals team with pricing, and work on tenant retention schemes.</li><li>Work with IT to enhance the APP, Yardi, other systems to enhance efficiency and customer satisfaction.</li><li>Keep abreast about the new real estate laws and regulation of the country and keep documents for reference to provide information and inputs to the Director - Property Management for making sound decisions and judgments.</li><li>Highlight any operational/ organizational risks along with mitigation plan.</li><li>Prepare customer satisfaction enhancement plan in coordination with the Director - Property Management based on Customer Service Report.</li></ul></li><li>Reporting and Auditing Support <ul><li>Prepare reports to provide the manager with timely information to aid review of the property management activities and performance.</li><li>Support management to facilitate the internal and external audits related to area of responsibility and if required provides reports to support the audit process.</li><li>Prepare customer satisfaction enhancement plan based on Customer Service Report.</li></ul></li><li>People Management <ul><li>Provide leadership within the function, setting individual objectives, managing performance, developing, and motivating staff, provision of formal and informal feedback and appraisal - in order to maximize subordinate and departmental performance in the pursuit of the Department's objectives.</li><li>Build and promote an organization culture that encourages innovation and reward performance that leads to enhanced staff motivation and retention.</li><li>Bachelors' degree in Business Administration, or similar</li></ul></li></ul> Experience and Qualifications <ul><li>Minimum 8 years of experience in a similar role with at least 4 years at a senior managerial level.</li><li>Middle East experience is preferred.</li><li>Knowledge of applicable UAE laws and RERA regulations</li><li>Excellent business developments skills</li><li>Advanced analytical skills</li><li>Advanced planning and organizing skills.</li><li>Customer relations and service orientation skills.</li><li>Financial acumen and business outlook.</li><li>Communication & networking skills with the ability to interact at all levels.</li><li>Excellent written and oral English communication skills. Arabic will be preferred.</li></ul> Seniority level <ul><li>Mid-Senior level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>General Business</li></ul>

Senior Manager Property Management

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectivly. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
POSITION PURPOSE: 
As Customer Experience Manager, you will be responsible for the customer journey, services and operational service management within the store
Responsible to lead, support, coach, and translating the store vision and plans into tangible actions enabling store team to reach and exceed their targets.
Build, develop and implement store action plans to maximise sales and KPIs performance 
Key Accountabilities 
Client Experience<ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.</li><li>
Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Provide support for the floor manager as an active co-lead.</li><li>
Use suitable tools for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Embolden team to use digital tools to deliver a customized service; responsible for daily follow up.</li><li>
Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>
Lead your Category Managers to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.</li><li>
Provide support for the Store Director in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>
Provide support for the Store Director by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul>
Sales
<ul><li>Lead your category Managers to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>
Lead your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>
Balance and drive the sales target.</li><li>
Provide support for the Store Director in analyzing sales results and proposing action plans to achieve set targets.</li><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul> 
Operations<ul><li>
Apply the policies and procedures referring to products, shelving plans, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.</li><li>
Contribute to the store projection of an excellent image through cleanliness and product restocking.</li></ul><ul><li>
Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.</li><li>
Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>
Work with the Operations Manager to ensure that VM, merchandising and quality standards are met.</li><li>
Validate the podium order proposed by the Operations Manager and daily performance is closely monitored.</li><li>
Align with Category Departments on plans and communicate to your assigned team.</li></ul>
Business<ul><li>
Provide support to the Store Director with knowledge of the market conditions, competition, client needs, etc.</li><li>
Analyze all relevant KPIs and propose action plans for improvement.</li><li>
Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide product recommendations and qualitative feedback based on local knowledge about the market and client needs,</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .</li><li>
Plan, implement and oversee in-store promotional events or displays.</li><li>
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>
With your team of Category Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.</li></ul> 
People<ul><li>
Motivate and develop the Category Managers and store team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animating briefings, coaching's and trainings.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Store Director.</li><li>
Ensure the team is attending training and follow up is done after the training is attended.</li><li>
Ensure the team is using E-learning tools; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.</li><li>
Facilitate team monthly meetings with the Category Managers to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with Store Director for final validation according to business needs.</li></ul>
Know How<ul><li>
Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li></ul><ul><li>
Keep up-to-date on trends and products.</li><li>
Inspire, mentor and coach the team.</li></ul><h1 class="jobSectionHeader">
Relationships</h1>
Internal Relationships<ul><li>
Store team (Store Director, Supervisor, Beauty Consultants), and Head office team.</li></ul>
External Relationships<ul><li>
Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul><h1 class="jobSectionHeader">
Job Holder Profile</h1>
Training Knowledge
<ul><li>Advanced Product Knowledge.</li><li>
Ability to train</li><li>
Intermediate knowledge on health and safety procedures.</li></ul>
Experience<ul><li>
Minimum 7 years of experience in retail with proven successful instore sales experience.</li><li>
Minimum 2 to 3 years&rsquo; experience in team management.</li><li>
3 years in the beauty industry.</li><li>
Bachelor&rsquo;s degree.</li></ul>
Languages<ul><li>
English &ndash; minimum intermediate level</li></ul>
Competencies<ul><li>
Digital orientation/analytical skills/business oriented.</li><li>
Excellent communication skills.</li><li>
Intermediate Excel skills.</li><li>
Ability to deal with Ambiguity.</li></ul><ul><li>
Commercial awareness.</li><li>
Strong ability to develop and manage people and teams.</li></ul><h2 class="jobSectionHeader">
HE</h2>
Here, you will find:<ul><li>
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul>
Join us and belong to something beautiful.</div>

Customer Experience Manager - Dubai Mall Flagship Store

Van Cleef & Arpels

Are you a good match?You have a proven managerial experience, an entrepreneurial mindset, you are audacious, curious, positive, flexible, organized, and reliable with a passion about sharing your experience to develop and inspire your team.You have amazing communication and interpersonal skills while being results and client-driven to achieve excellence.What are we expecting from you? ResponsibilitiesReporting to the Retail Director, you will be responsible to steer the growth of your boutique in terms of sales, client satisfaction and team development, offering an outstanding in-store experience while embodying Maison values. To that extent you will:Drive business   managing the team along with setting individual objectives and priorities, ensuring boutique targets are achieved notably in terms of sales and client satisfaction;Act as an ambassador   introducing the Maison universe, its history, creations and sources of inspirations, promoting the Maison across local communities;Offer a high level of service   driving customer service activities, making sure we offer an outstanding in-store experience;Develop the team   building a complementary team, coaching team members, following-up improvement, recruiting new profiles, nurturing the team s knowledge and its positive mindset;Run efficient and compliant in-store operations   supervising boutique operations and back-office activities, ensuring policies are respected, growing operational excellence.More than a role . We recruit for a career!By joining Van Cleef &amp; Arpels you will be part of a Maison where employee career development is at the heart of our ambition.Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.The Recruitment ProcessSend your application online.If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview.Along the recruitment process you will meet the Retail Director, Managing Director, and HR Business Partner.

Boutique Manager, Dubai

SID Global Solutions

<div>
 Job Title: Sales Director / Director &ndash; Business Development Location: __________ Department: Sales &amp; Strategy Reports To: CEO / Country Manager Role Overview The Sales Director will lead regional sales operations, drive strategic growth, manage senior client relationships, and expand the company&rsquo;s presence in the Digital Transformation, Cloud, SaaS, and IT Consulting portfolio. The role requires strong leadership, strategic thinking, and deep understanding of enterprise technology solutions. Key Responsibilities Strategic Leadership &amp; Revenue Growth Own regional P&amp;L responsibility&mdash;including revenue, margins, and market share. Define and implement sales strategies aligned with business objectives. Lead enterprise sales across Digital Transformation, Cloud Migration, Data Modernization, AI/Automation, and Enterprise Applications. Build and manage relationships with large enterprise clients and government organizations. Team &amp; Partner Management Build, mentor, and lead high-performing sales teams. Set targets, oversee performance, and provide regular coaching. Develop strong ecosystem partnerships with AWS, GCP, Oracle, Microsoft, G42, Accenture, Atos, and other global system integrators. Drive co-selling initiatives and joint go-to-market programs. Business Development &amp; Client Engagement Identify opportunities for new business, new service offerings, and new markets. Lead strategic deals from initial discussions to closure&mdash;including commercial proposals, contracting, and negotiations. Work closely with Pre-Sales, Delivery, Marketing, and Product teams. Ensure customer success, long-term value realization, and account growth. Operational Excellence Create and implement sales processes, forecasting frameworks, and performance KPIs. Present monthly/quarterly business reviews to leadership. Monitor market landscape, competition, and emerging technologies to sharpen strategy. Required Skills &amp; Qualifications 15+ years in technology sales with at least 5+ years in a leadership role. Strong experience in Digital Transformation, Cloud Services, SaaS, Data Analytics, and IT Consulting. Proven success in leading sales teams and driving multi-million-dollar revenue. Excellent stakeholder management and executive-level communication skills. Exposure to GCC/MEA markets and enterprise customer environments. Strong financial acumen, negotiation skills, and strategic thinking.
</div>

Sales-Middle East

Explore 7354+ Director of customer service in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.