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associate director - design management

director of digital technology

Emirates Development Bank

A leading financial institution in Dubai is seeking a Director to spearhead their enterprise digital transformation efforts. The role involves managing a portfolio of change initiatives, leading teams, and ensuring alignment with business strategies. Candidates should possess strong leadership and project management skills along with the ability to implement change effectively. This position is full-time within the IT function of the banking industry.

Director of IT Delivery & Transformation

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>Our Corporate Communications, Marketing and Brand team is responsible for conveying the essence of Emirates Group. Our team is pivotal in representing the attitudes, beliefs and goals of our organisation across the globe, both internally and with our customers alike! 
 
The role of Manager Digital Experience &amp; Marketing Technology will be responsible for the Marketing technology strategy, ensuring our MarTech and AdTech ecosystem is world-class and future-ready, with the primary aim of effectively enabling business goals; driving revenue and addressing customer needs in line with their expectations and in line with the Emirates' Brand promise. The role holder will lead, direct and manage acquisition, implementation and adoption of Marketing technology across all marketing channels at the Emirates Group by managing a team of Marketing Enablement Specialists and external partners to support CCMB&rsquo;s platform, data, and operational needs, in collaboration with specialists across CCM&amp;B &amp; IT. 
In this role, you will:
<ul><li>Digital Experience, Content &amp; Marketing Technology Strategy - Drive continuous improvement of customer, market and fare information from Emirates' enterprise systems to the digital marketing platform. Responsible for new technology selection and adoption, enabling &amp; supporting CCMB key goals and KPI's.
</li><li>Digital Production Governance - Work with Digital and other stakeholders to establish and maintain an effective framework for content production &amp; localisation. Responsible for digital content production strategy including approach, framework processes, tools and techniques.
</li><li>Production &amp; Technology Delivery - Develop and deliver on technology roadmaps in support of digital goals and KPI, in close collaboration with Emirates IT Architecture and Head of Web &amp; Mobile Delivery. Contribute to the ideation, prioritisation, road-mapping, design, and implementation of new features for Emirates and supported dnata and group brands.
</li><li>Innovation &amp; Prototyping - Research digital technology and content management trends, identify opportunities, risks &amp; challenges and share relevant insights with stakeholders. Identify and drive user experience and technology innovations. Influence stakeholders to obtain buy-in and collaborate with the technology and architecture teams to identify and leverage capabilities of technology and tools to drive product enhancements and optimisation.
</li><li>Business Improvement - Develop and implement effective tools, processes and working practices to improve team effectiveness and cost efficiency. Drive a culture of continuous optimisation and effective collaboration between CCM&amp;B, IT and e-Commerce &amp; Skywards, enabling rapid availability of incremental enhancements to customers.
</li><li>Vendor Management &amp; Data Governance - Identify and develop relationships with suitable vendors / suppliers, providing required products and services for Emirates Group Digital and manage vendor relationships in terms of SLAs, costs, quality and effectiveness. Ensure external suppliers comply with Emirates' quality, delivery and operational standards.
</li><li>Team Management - Lead, manage, mentor and develop your direct reports, fostering a collaborative, high-performance, friendly and passionate team environment.
</li><li>Financial Management - Develop and manage budget for spend within your remit. Track and control spend and take corrective / preventive actions as necessary.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below requirements:
<ul><li>A completed Master's Degree (12+4 or equivalent) in Computer Science, Information Systems or Software Engineering preferred.
</li><li>10+ years experience in technical architecture, marketing technology integration, digital content management, content creation, and multi-channel digital delivery platforms in a global organization or Digital Agency
</li></ul>Knowledge/skills:
<ul><li>Proven experience with operating and managing business critical systems, in particular large commercially driven web sites and mobile applications
</li><li>Experience in aviation and / or travel related industry (preferred)
</li><li>Knowledge and understanding of aviation &amp; travel technologies (preferred)
</li><li>Experience with large scale / enterprise level projects
</li><li>Proven leadership experience managing both technical teams, business users and content management teams
</li><li>Experience with new generation Web platforms &amp; standards including HTML 5, JavaScript, CSS 3, CI/CD, usability and accessibility
</li><li>Extensive experience with modern service-oriented delivery architectures, virtualized deployment platforms and scalable deployment architectures.
</li><li>Experience with A/B testing, personalisation and targeting at scale
</li><li>Understanding of Content Management systems and localization; SDL Tridion / WorldServer would be a benefit
</li><li>Ability to articulate technical issues to non-technical stakeholders at all levels of the organisation, including EVP/DSVPs
</li></ul>At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team! 
 
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Manager Digital Experience & Marketing Technology

Keyrock

<div>About Keyrock
Since our beginnings in 2017, we've grown to be a leading change-maker in the digital asset space, renowned for our partnerships and innovation.
Today, we rock with over 210 team members around the world. Our diverse team hails from 42 nationalities, with backgrounds ranging from DeFi natives to PhDs. Predominantly remote, we have hubs in London, Brussels, Singapore and Paris, and host regular online and offline hangouts to keep the crew tight.
We are trading on more than 80 exchanges, and working with a wide array of asset issuers. As a well-established market maker, our distinctive expertise led us to expand rapidly. Today, our services span market making, options trading, high-frequency trading, OTC, and DeFi trading desks.
But we&rsquo;re more than a service provider. We&rsquo;re an initiator. We're pioneers in adopting the Rust Development language for our algorithmic trading, and champions of its use in the industry. We support the growth of Web3 startups through our Accelerator Program. We upgrade ecosystems by injecting liquidity into promising DeFi, RWA, and NFT protocols. And we push the industry's progress with our research and governance initiatives.
At Keyrock, we're not just envisioning the future of digital assets. We're actively building it.
Mission statement 
We are seeking a dynamic and experienced Director, Institutional Sales UK and EMEA to drive Keyrock&rsquo;s institutional initiatives in the UK and EMEA region, focusing on expanding our institutional client base in the digital asset space. Reporting to the Head of Institutional Sales, as an Individual Contributor you will spearhead strategic initiatives with VCs, Asset Managers, Private Wealth and other institutions to grow regional revenues through OTX spot trading, financing and derivative products that include options, futures, and structured products.
Job description<ul><li>
Sales Strategy &amp; Execution<ul><li>
Implement the sales strategy developed by Keyrock&rsquo;s Head of Institutional Sales and Chief Commercial Officer for OTC spot, derivatives and structured products, and expand our financing portfolio with institutional clients</li><li>
Identify and qualify high-value leads based on strategic fit, revenue potential, and market alignment.</li><li>
Drive end-to-end sales processes, from prospecting to deal closure &ndash;supported by our CCO and Head of Institutional Sales&ndash; ensuring alignment with Keyrock&rsquo;s institutional sales objectives.</li></ul></li></ul><ul><li>
Client Relationship Management<ul><li>
Build and maintain trusted, long-term relationships with clients by understanding their goals and delivering tailored investment and financing solutions.</li><li>
Act as the primary point of contact, ensuring seamless communication and high client satisfaction.</li><li>
Proactively address client challenges, leveraging internal teams to resolve issues and strengthen partnerships.</li></ul></li><li>
Product Expansion &amp; Innovation<ul><li>
Collaborate with trading, product, and technology teams to design bespoke solutions involving derivatives and structured products..</li><li>
Identify and activate opportunities for cross-selling.</li><li>
Stay ahead of industry trends, regulatory developments, and blockchain innovations to ensure offerings remain competitive.</li></ul></li><li>
Market Analysis &amp; Insights<ul><li>
Develop risk-return models to support strategic recommendations and decision-making.</li><li>
Provide actionable insights to internal stakeholders to enhance product development and market positioning.</li></ul></li><li>
Team Collaboration &amp; Leadership<ul><li>
Work closely with Corporate and Institutional Sales team colleagues to help market and recommend client strategy proposals.</li><li>
Work closely with cross-functional teams, including structuring, compliance, legal, and engineering, to ensure seamless delivery of investment and financing solutions.</li><li>
Represent Keyrock at industry events, conferences, and trade shows to enhance brand visibility in the region.</li></ul></li></ul>
Background and experience<ul><li>
7+ years of experience in institutional sales within financial services, with at least 2+ years in digital assets sales.</li><li>
Extensive knowledge of OTC sales &amp; trading, financing and derivatives (options, futures, structured products) and blockchain ecosystems.</li><li>
Experience in tailoring and selling derivatives strategies with options is a must</li><li>
Proven track record as an Individual Contributor of successfully engaging with VCs, Hedge Funds and/or private wealth, and of closing complex deals.</li><li>
Strong institutional network in both crypto and traditional finance sectors.</li><li>
Familiarity with trading concepts, market-making algorithms, and financial analysis tools.</li><li>
Bachelor&rsquo;s degree in finance, economics, engineering, or a related field; advanced degrees or certifications (e.g., CFA, FRM) are a plus.</li></ul><ul><li>
Crypto Enthusiast: Passionate about digital assets, DeFi, and the tokenized economy.</li><li>
Strategic Thinker: Able to synthesize complex information and align sales strategies with long-term business goals.</li></ul>
Our recruitment philosophy
We value self-awareness and powerful communication skills in our recruitment process. We seek fiercely passionate people who understand themselves and their career goals. We're after those with the right skills and a conscious choice to join our field. The perfect fit? A crypto enthusiast who&rsquo;s driven, collaborative, acts with ownership and delivers solid, scalable outcomes.
Our offer<ul><li>
A competitive salary package</li><li>
Autonomy in your time management thanks to flexible working hours and the opportunity to work remotely</li><li>
The freedom to create your own entrepreneurial experience by being part of a team of people in search of excellence</li></ul>
As an employer we are committed to building a positive and collaborative work environment. We welcome employees of all backgrounds, and hire, reward and promote entirely based on merit and performance.
Due to the nature of our business and external requirements, we perform background checks on all potential employees, passing which is a prerequisite to join Keyrock.
https://keyrock.com/careers/</div>

Director, Institutional Sales UK and EMEA - Digital Assets

The Arts Club Dubai

<div><div>The Arts Club Dubai is perfectly located in the heart of the DIFC, set over four floors and totaling 65,000 square feet, in the brand-new ICD Brookfield Place development designed by Foster + Partners. 
 
It is the first international outpost of the celebrated and historical private members&rsquo; club, established in 1863 in Mayfair, London. The Club&rsquo;s membership is a growing community of like-minded, diverse and dynamic people, all hailing from different cultures and sectors, from the region and further afield. 
 
A lifestyle for our members. 
 
The Club provides its members with a home away from home: a sanctuary for those seeking comfort, hospitality and elegance, with a level of quality, service and attention to detail that will leave them wanting for nothing.<div></div><div> 
Role Purpose
The Head of AI &amp; BI will lead The Arts Club Dubai&rsquo;s transformation into a data driven and intelligent organization. This role will design and execute a holistic AI and analytics strategy that elevates operational performance, optimizes financial systems, and redefines the member experience through technology.
The successful candidate will integrate business operations, data systems, and emerging technologies ensuring that every aspect of the Club&rsquo;s operations (CRM, finance, membership, F&amp;B, events, and guest experience) runs efficiently, intelligently, and seamlessly.
The position bridges strategic business planning and technical execution empowering TACD to deliver a digitally enabled, world-class member experience while maintaining operational excellence.
Key Responsibilities
Strategic Leadership<ul><li>
Develop and implement AI, Business Operations &amp; Technology strategy, aligning with the organization&rsquo;s growth and member experience keeping in mind the corporate and financial goals.</li><li>
Partner with the CFO, CEO, and senior leaders to identify business challenges that can be solved through AI driven insights and automation.</li><li>
Establish a data first culture, embedding intelligence and analytics into daily decision making across departments.</li><li>
Drive innovation initiatives from workflow redesign to adoption of intelligent systems and process reengineering</li></ul>
Data Infrastructure &amp; Systems Integration<ul><li>
Lead the modernization of the Club&rsquo;s data ecosystem, integrating CRM (Salesforce), ERP, HR, Symphony, Telephone etc and financial systems into a centralized data platform.</li><li>
Oversee the design, collection, storage, and visualization of high-quality data through robust architecture and governance frameworks.</li><li>
Implement real time dashboards and reporting systems that deliver actionable insights to leadership and operational teams.</li><li>
Evaluate and implement modern platforms (e.g., cloud ERP, POS, CRM, and member apps).</li><li>
Establish robust cybersecurity, data governance, and IT compliance frameworks.</li></ul>
AI, Automation &amp; Advanced Analytics<ul><li>
Develop and deploy machine learning and predictive models to forecast member engagement, revenue, and operational performance.</li><li>
Embed AI capabilities across key areas such as:</li><li><ul><li>
Member personalization and recommendation systems</li><li>
Demand and capacity forecasting</li><li>
Automated reporting and financial optimization</li><li>
Service efficiency and digital experience enhancement</li></ul></li><li>
Evaluate and implement cutting edge tools within Salesforce AI, Azure AI, or Google AI environments to enable intelligent workflows.</li><li>
Introduce innovation programs &mdash; pilot emerging tech such as IoT, predictive analytics, and digital twin models for member experience and facilities.</li></ul>
Marketing &amp; Communications<ul><li>
Define and implement an AI marketing strategy aligned with brand and membership growth goals.</li><li>
Integrate data and AI across all marketing touchpoints &mdash; from CRM and email automation to social media, content, and digital campaigns</li><li>
Build AI systems that personalize communication, offers, and content based on member profiles, preferences, and behaviour.</li><li>
Design and deploy recommendation engines for events, dining, and experiences.</li><li>
Enhance Salesforce Marketing Cloud and CRM intelligence layers using machine learning and NLP (natural language processing).</li><li>
Integrate AI chat and concierge tools to enhance member communications and digital engagement.</li><li>
Use AI to automate and optimize campaign management, including segmentation, timing, and channel mix.</li><li>
Implement language and image generation tools for marketing assets, event communications, and personalized messaging.</li><li>
Establish brand-safe generative AI guidelines for the marketing team.</li><li>
Analyse member sentiment, feedback, and social engagement using AI-powered listening tools</li></ul>
Business Insights &amp; Decision Support<ul><li>
Translate complex datasets into clear business insights and strategic recommendations.</li><li>
Lead the design and monitoring of KPIs for membership, finance, F&amp;B, team and event performance.</li><li>
Provide analytical leadership for performance tracking, strategic planning, and innovation initiatives.</li></ul>
Innovation &amp; Change Leadership<ul><li>
Act as a change catalyst for AI driven transformation across the organization.</li><li>
Foster data literacy and innovation culture through collaboration, coaching, and knowledge sharing.</li><li>
Stay ahead of emerging technologies and trends to maintain leadership in luxury hospitality intelligence.</li></ul>
Qualifications &amp; Experience
Essential<ul><li>
Bachelor&rsquo;s degree in Data Science, Computer Science, Business Analytics, Finance, or related field.</li><li>
10+ years of experience in business intelligence, data strategy, digital transformation, or AI implementation, ideally within hospitality, luxury, or membership-based organizations.</li><li>
Proven success in designing and leading enterprise-wide data or AI transformations.</li><li>
Advanced proficiency with BI and data visualization tools (Power BI, Tableau, Looker).</li><li>
Experience integrating Salesforce CRM and financial systems through API or middleware platforms.</li><li>
Strong technical understanding of cloud systems, enterprise architecture, and automation platforms</li><li>
Strong understanding of AI and machine learning platforms (Azure AI, Google AI, Einstein Analytics, BOLT as an AI Chat / Communication Framework).</li><li>
Exceptional communication and stakeholder management skills.</li></ul>
Desirable<ul><li>
Master&rsquo;s degree in AI, Data Analytics, or MBA.</li><li>
Demonstrated experience in CRM optimization and member experience automation.</li><li>
Deep knowledge of data engineering, predictive analytics, and process automation.</li><li>
Familiarity with cloud data warehousing (e.g., Snowflake, BigQuery) and API based integrations.</li><li>
Exposure to AI-driven operations, data analytics, or digital twin models.</li><li>
Track record of leading cross-functional transformation projects in multi-site or hospitality-based environments</li></ul>
Personal Attributes<ul><li>
Strategic thinker with a strong technical foundation and execution mindset.</li><li>
Data driven, curious, and passionate about leveraging AI for tangible business outcomes.</li><li>
Inspiring leader who fosters innovation and cross functional collaboration.</li><li>
High emotional intelligence and cultural awareness suited for luxury hospitality environments.</li><li>
Excellent communicator who can influence and drive change across diverse teams</li><li>
Passionate about excellence, innovation, and the hospitality.</li><li>
Thrives in dynamic, high-performance environments.</li></ul>
Why Join The Arts Club Dubai<ul><li>
Lead a transformative vision &mdash; this is a rare opportunity to define and direct the AI and analytics strategy for one of the world&rsquo;s most distinguished private members&rsquo; clubs.</li><li>
Be the architect of innovation &mdash; drive the next generation of operational excellence by seamlessly integrating technology, data, and intelligence into every stage of the member journey.</li><li>
Shape the future of intelligent hospitality &mdash; harness insight and innovation to elevate member satisfaction, financial performance, and service excellence, positioning The Arts Club Dubai as a global leader in luxury and technology-driven hospitality</li></ul></div></div>
INDHEADOFFICE</div>

Head of Technology, Data & Innovation (TDI)

AECOM

<div>Company Description 
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world&rsquo;s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us. 
Job Description 
We are seeking a highly skilled and experienced BIM Technician III to join our innovative team in Dubai, United Arab Emirates. As a key member of our organization, you will lead advanced technical work utilizing Building Information Modeling (BIM) technology to support complex construction projects.<ul><li>
Spearhead the development and implementation of BIM models for complex construction projects</li><li>
Collaborate with cross-functional teams to ensure accurate and efficient BIM integration</li><li>
Manage and coordinate BIM-related aspects of projects, including timelines and deliverables</li><li>
Analyze and resolve technical issues related to BIM implementation</li><li>
Mentor and supervise junior BIM technicians, overseeing workflow and quality control</li><li>
Develop and maintain BIM standards, templates, and best practices</li><li>
Participate in client meetings to present BIM solutions and address technical queries</li><li>
Stay updated on the latest BIM technologies and industry trends</li><li>
Ensure compliance with local building codes and regulations in the UAE</li><li>
Lead continuous improvement initiatives for BIM processes and workflows</li></ul> 

Qualifications 
<ul><li>
Proven experience (minimum 5 years) in BIM technology and advanced technical work</li><li>
Proficiency in BIM software such as Revit, AutoCAD, and other relevant tools</li><li>
Strong knowledge of construction processes, building systems, and industry standards</li><li>
Excellent 3D modeling and visualization skills</li><li>
Demonstrated ability to manage projects and lead teams</li><li>
Bachelor's degree in Architecture, Engineering, or a related field (preferred)</li><li>
Strong analytical and problem-solving skills</li><li>
Excellent communication and interpersonal abilities</li><li>
Ability to work efficiently in a fast-paced, collaborative environment</li><li>
Familiarity with UAE building codes and regulations (preferred)</li><li>
Willingness to adapt to new technologies and innovative approaches in BIM</li><li>
Strong project management skills and leadership abilities</li><li>
Experience in mentoring and developing junior team members</li><li>
Detail-oriented with a focus on accuracy and quality control</li><li>
Ability to organize and prioritize multiple projects simultaneously</li></ul> 

Additional Information<div></div> 
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients&rsquo; complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you&rsquo;ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you&rsquo;ve always envisioned. Here, you&rsquo;ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.</div>

Senior Technician - Digital Delivery

dentsu

Performance Associate Director - E-Commerce We are seeking an experienced Performance Associate Director for E-Commerce to lead performance-driven accounts and deliver measurable growth across large-scale retail and e-commerce clients. This role requires a strong background in performance marketing, digital commerce, and retail marketing, ideally within the GCC region. You will work closely with the E-Commerce Director and senior leadership to design and execute strategies that meet ambitious revenue and ROI targets. Key Responsibilities <ul><li>Lead and oversee end-to-end e-commerce marketing campaigns across paid search, paid social, display, and shopping</li><li>Partner with clients to translate their commercial goals into actionable digital strategies</li><li>Own campaign performance with a laser focus on revenue delivery, sales KPIs, and return on ad spend (ROAS)</li><li>Provide strategic recommendations on media mix, targeting, and optimization tactics</li><li>Supervise a team of managers and executives, ensuring high-quality delivery and knowledge sharing</li><li>Build strong relationships with stakeholders and manage senior-level client communications</li><li>Conduct regular performance reviews, insights reports, and forecasting for key accounts</li><li>Stay ahead of trends in e-commerce, ad tech, and consumer behavior within GCC markets</li></ul> Requirements <ul><li>6+ years of proven experience in performance and e-commerce marketing, ideally within GCC markets</li><li>Demonstrated expertise in retail and digital commerce business models</li><li>Strong command of Google, Meta, and performance-driven platforms</li><li>Excellent client-facing and stakeholder management skills</li><li>Analytical mindset with experience in data-led decision making</li><li>Proven track record of hitting revenue KPIs across multiple accounts</li><li>Leadership experience with the ability to coach and inspire a growing team</li></ul> Location & Brand <ul><li>Location: Dubai</li><li>Brand: Carat</li><li>Time Type: Full time</li><li>Contract Type: Permanent</li></ul> Job Function <ul><li>Research, Analyst, and Information Technology</li><li>Industries: Advertising Services</li></ul>Referrals increase your chances of interviewing at dentsu by 2x

Performance Associate Director - E-Commerce

King’s College Hospital London, Dubai

<div>
 
 
 Role Purpose:
 
 
 
 The Manager of Business Applications leads the tactical and operational management of all business-facing digital systems across Finance, SCM, HR, CRM, and patient engagement/contact centre platforms. The role ensures the Business Applications Pod delivers consistent operational performance, structured enhancements, and strong business alignment.
 
 
 
 
 
 Working under the strategic guidance of the Director of Technology, this role transforms strategic objectives into operational pipelines, structured cadences, disciplined execution, and measurable business outcomes.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Operational Ownership of Business Systems
 
 
 <ul>
 <li>
 Manage day-to-day operations of ERP, HR systems, supply chain modules, CRM, and omnichannel/contact-centre systems.
 </li>
 <li>
 Oversee daily ticket movements, reconciliations, integration monitoring, workflow exceptions, role/SoD hygiene, and audit compliance.
 </li>
 <li>
 Ensure stability of core business processes such as accounts payable/receivable, procure-to-pay, hire-to-retire, inventory management, customer engagement, and case management.
 </li>
 </ul>
 
 
 2. Delivery Cadence &amp; Execution Framework
 
 
 <ul>
 <li>
 Run weekly and monthly cadences for backlog grooming, sprint planning, UAT cycles, business engagement, and release management.
 </li>
 <li>
 Ensure structured execution of all enhancements, BAU tasks, reconciliations, and fixes.
 </li>
 <li>
 Maintain operational visibility through dashboards, KPIs, and structured reporting to the Director of Technology.
 </li>
 </ul>
 
 
 3. Business Engagement &amp; Requirements Intake
 
 
 <ul>
 <li>
 Maintain strong relationships with Finance, HR, SCM, Marketing, and Contact Centre leadership.
 </li>
 <li>
 Gather detailed requirements, validate them, perform solution impact assessments, and convert them into structured technical/functional designs.
 </li>
 <li>
 Provide clear operational feedback loops to the Director of Technology for strategic decision-making.
 </li>
 </ul>
 
 
 4. Solution Design &amp; Integration
 
 
 <ul>
 <li>
 Lead solution design across modules covering finance, procurement, inventory, HR, CRM, and omnichannel processes.
 </li>
 <li>
 Ensure data consistency and alignment with reporting needs, including segregation-of-duty compliance and audit requirements.
 </li>
 <li>
 Work closely with integration teams to maintain stable API, FBDI/HDL, and event-based data flows.
 </li>
 </ul>
 
 
 5. Vendor Governance
 
 
 <ul>
 <li>
 Govern vendors across ERP, CRM, CX, and business platforms.
 </li>
 <li>
 Manage SLAs, escalations, feature adoption, contract renewals, and licensed capabilities.
 </li>
 <li>
 Validate vendor deliverables and escalate strategic gaps to the Director of Technology.
 </li>
 </ul>
 
 
 6. Team Leadership
 
 
 <ul>
 <li>
 Lead and mentor the Business Applications Pod with clear task allocation, performance tracking, and upskilling plans.
 </li>
 <li>
 Ensure staff maintain proficiency in ERP modules, CRM technologies, and contact-centre platforms.
 </li>
 <li>
 Support the pod to maintain structure, accountability, and delivery discipline.
 </li>
 </ul>
 
 
 7. Reporting, KPIs &amp; Analytics
 
 
 <ul>
 <li>
 Build operational dashboards for business-system performance, adoption, incident SLAs, reconciliations, and backlog insight.
 </li>
 <li>
 Provide structured updates to the Director of Technology and business leadership.
 </li>
 <li>
 Track and mitigate recurring system/process issues.
 </li>
 </ul>
 
 
 8. Compliance, Audit &amp; Data Integrity
 
 
 <ul>
 <li>
 Ensure internal controls, SoD frameworks, financial/audit readiness, and HR confidentiality standards are upheld.
 </li>
 <li>
 Maintain documentation, SOPs, configuration guides, and traceability.
 </li>
 <li>
 Lead DR, patching cycles, and application hardening activities.
 </li>
 </ul>
 
 
 
 
 
 Required Technical &amp; Leadership Skills:
 
 
 <ul>
 <li>
 Strong Oracle hands on functional experience across finance or Technical consulting experience with oracle ERP suite or OAC, ODI and ADW experience.
 </li>
 <li>
 Experience with CRM and omnichannel/contact-centre systems.
 </li>
 <li>
 Knowledge of integrations, APIs, reporting tools (BI, OTBI, analytics platforms).
 </li>
 <li>
 Proven ability to lead operational support teams and manage complex business stakeholders.
 </li>
 <li>
 Strong vendor governance and delivery management skills.
 </li>
 </ul>
</div>

Business Application Manager

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