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etic, quality & process improvement ( service management) - senior associate Jobs in Cairo

etic, quality & process improvement ( service management) - senior associate

director of quality

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25124179
 
 
 
 Job Category
 
 Procurement, Purchasing, and Quality Assurance
 
 
 
 Location
 
 Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating. Position works with direct reports, General Managers, and other staff to develop and implement quality assurance strategies. The position is responsible for ensuring that quality processes meet company&rsquo;s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. .
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Quality Assurance Goals
 
 
 
 <ul>
 <li>
 Coaches managers on adopting the Total Quality Management leadership style.
 </li>
 <li>
 Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
 </li>
 <li>
 Directs property quality efforts to address critical customer requirements.
 </li>
 <li>
 Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.
 
 
 </li>
 </ul>
 
 Leading Quality Assurance Team
 
 
 
 <ul>
 <li>
 Trains team members and managers on problem solving, process improvement and strategic planning techniques
 </li>
 <li>
 Develops systems to enable employees to understand guest satisfaction results.
 </li>
 <li>
 Communicates a clear and consistent message regarding departmental goals to produce desired results.
 </li>
 <li>
 Coaches managers on adopting the Total Quality Management leadership style.
 </li>
 <li>
 Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement.
 </li>
 <li>
 Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis.
 
 
 </li>
 </ul>
 
 Managing Quality Tools
 
 
 
 <ul>
 <li>
 Ensures that management practices at all levels are aligned with quality tools.
 </li>
 <li>
 Uses data collection methods to compile, display, track, and analyze defect trends.
 </li>
 <li>
 Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.
 </li>
 <li>
 Analyzes issues and identifies trends.
 
 
 </li>
 </ul>
 
 Managing The Guest Experience
 
 
 
 <ul>
 <li>
 Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Creates an atmosphere in all properties that meets or exceeds guest expectations.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
 </li>
 <li>
 Ensures employees are treated fairly and equitably.
 </li>
 <li>
 Ensures that regular, ongoing communication is happening in quality assurance.
 </li>
 <li>
 Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
 </li>
 <li>
 Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
 </li>
 <li>
 Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
 </li>
 <li>
 Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
 </li>
 <li>
 Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Director of Quality

Arcera

<div>
 
 
 The position may be located either in Turkey or Egypt
 
 
 
 
 
 
 Arcera is a global life sciences company headquartered in Abu Dhabi, United Arab Emirates. Our purpose is to enable longer and healthier lives while creating sustainable growth. We develop, manufacture, and commercialize a broad range of high-quality innovative and proven medicines in key international markets. With an operational footprint spanning over 90 countries across four continents, and manufacturing sites in eight countries, we offer more than 2,000 medicines across various therapeutic areas worldwide.
 
 
 
 
 
 The Regional QA Head META is responsible for overseeing and directing all Quality Assurance (QA) activities and initiatives across the META region. This includes the implementation and continuous improvement of the Quality Management System (QMS), ensuring compliance with company standards, local and international regulations (GMP, GDP, GLP), and fostering a culture of quality, data integrity, and operational excellence. The role involves developing and leading regional and local QA teams, ensuring effective training, documentation, and archiving practices, and acting as the primary interface with regulatory authorities and external partners. The Regional QA Head META also leads escalation processes, supports audits and inspections, and drives initiatives to enhance quality performance and compliance across the region.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Release and Distribution:
 
 
 <ul>
 <li>
 Lead batch release and certification for products where Arcera is the Marketing Authorization Holder (MAH), exercising independent decision-making authority for batch release or rejection
 </li>
 </ul>
 
 
 2. Quality Management System (QMS) Implementation:
 
 
 <ul>
 <li>
 Oversee the implementation, maintenance, and continuous improvement of the QMS, including Technical Quality Agreements (TQAs) and all quality-related documentation, ensuring compliance with company, local, and international regulations.
 </li>
 </ul>
 
 
 3. Compliance and Regulatory Affairs:
 
 
 <ul>
 <li>
 Ensure all products and processes comply with market authorization, GMP, GDP, and GLP requirements. Act as the primary interface with regulatory authorities for GxP-related activities, including pharmacovigilance and regulatory submissions.
 </li>
 </ul>
 
 
 4. Quality Culture and Data Integrity:
 
 
 <ul>
 <li>
 Establish and promote a culture of quality and data integrity across the META region, acting as a data integrity ambassador and driving DI best practices.
 </li>
 </ul>
 
 
 5. Escalation and Issue Management:
 
 
 <ul>
 <li>
 Lead the escalation process for quality-related matters in the META region, track investigations, and consolidate findings to ensure timely and effective resolution.
 </li>
 </ul>
 
 
 6. Audit and Inspection Support:
 
 
 <ul>
 <li>
 Support and coordinate internal and external audits and inspections, ensuring readiness and effective follow-up on findings.
 </li>
 </ul>
 
 
 7. Performance Monitoring and Reporting:
 
 
 <ul>
 <li>
 Monitor the effectiveness of quality systems, including self-inspections, KPI tracking, and participation in management reviews. Track and report on site quality KPIs and manage hot topic issues.
 </li>
 </ul>
 
 
 8. People Leadership and Talent Management:
 
 
 <ul>
 <li>
 Develop and lead regional and local QA teams, fostering talent management and organizational development. Conduct regular performance reviews of direct reports against agreed goals and KPIs.
 </li>
 </ul>
 
 
 9. Cross-Functional Collaboration:
 
 
 <ul>
 <li>
 Work collaboratively with cross-functional teams to ensure alignment with global quality KPIs, annual quality plans, and business objectives.
 </li>
 </ul>
 
 
 10. Continuous Improvement:
 
 
 <ul>
 <li>
 Drive initiatives to enhance quality performance, process efficiency, and compliance, fostering a culture of continuous improvement throughout the region
 </li>
 </ul>
 
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 
 Quality Assurance Expertise
 
 : Deep understanding of QA, pharmaceutical manufacturing, and quality control.
 </li>
 <li>
 
 Auditing &amp; Compliance
 
 : Experience in auditing and ensuring compliance with international GMP, GDP, and GLP requirements with focus on Out of Specification, Transport Validations etc...
 </li>
 <li>
 
 Leadership &amp; People Development
 
 : Proven ability to lead, coach, and develop teams across diverse cultures.
 </li>
 <li>
 
 Analytical Thinking
 
 : Ability to analyze training data, audit findings, and quality metrics to drive improvements.
 </li>
 <li>
 
 Collaboration
 
 : Works effectively across functions and with diverse teams.
 </li>
 <li>
 
 Change Management
 
 : Supports and drives change initiatives in the META region.
 </li>
 <li>
 
 Regulatory Knowledge
 
 : Expertise in regulatory requirements for target markets.
 </li>
 <li>
 
 Communication
 
 : Strong communication and interpersonal skills.
 </li>
 <li>
 
 Problem Solving
 
 : Able to solve complex situations and problems.
 </li>
 <li>
 
 Cultural Awareness
 
 : Understanding and adapting to different cultural behaviors.
 </li>
 <li>
 
 Result- and Process-Oriented
 
 : Focused on achieving results and optimizing processes.
 </li>
 <li>
 
 Service/Customer Orientation
 
 : Committed to internal and external customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Degree in Life Sciences, Pharmacy, Chemistry, or related field; advanced degree preferred.
 </li>
 <li>
 5+ years&rsquo; experience in pharmaceutical quality management systems, with a focus on QA leadership, training, documentation, or data integrity.
 </li>
 <li>
 Experience in developing and delivering training programs.
 </li>
 <li>
 Strong knowledge of GMP, GDP, GLP, and QC requirements.
 </li>
 <li>
 Experience with electronic documentation and learning management systems.
 </li>
 <li>
 Audit support and regulatory inspection experience.
 </li>
 <li>
 Excellent organizational and communication skills.
 </li>
 <li>
 Proven ability to drive process improvements and foster a culture of quality and compliance.
 </li>
 <li>
 Business fluent English; additional languages are an asset
 </li>
 </ul>
 
 
 
 
 In connection with your application, Arcera will collect, process and store personal data about you. Our
 
 Privacy Notice for Prospective Employees
 
 , also available in
 
 German
 
 , provides an overview of the personal data that Arcera processes during the application process.
 
 
 Note: This Privacy Notice may be updated by Arcera, we therefore invite you to consult the latest versions via the above links. In the event of any conflict between the English and German versions of this Privacy Notice, the English version shall prevail.
 
</div>

Region META Quality Head 100%(m/f/d)

Grifols Egypt for Plasma Derivatives (GEPD)

<div>
 
 
 Job objective
 
 
 
 
 
 <ul>
 <li>
 One sentence summary of the main objective of the job, the most important activities and the means and guidelines to obtain the objectives.
 </li>
 <li>
 Provide tactical leadership to the division in the areas of business development, business analysis and planning, financial and asset management, human resource development, and support a compliance and quality environment.
 </li>
 <li>
 Develop, oversee and maintain the processes to support the vision, mission and goals of the company.
 </li>
 </ul>
 
 
 Environment
 
 
 
 
 
 
 Internal and external interactions i.e.: with other departments/divisions, international scope, providers, customers)
 
 
 
 
 
 Internal: Manufacturing, Quality global, Supply Chain, PLC, Administration &amp; Services divisions,
 
 
 
 
 
 Donor Center Management and GEPD Management.
 
 
 
 
 
 External: donors, Health Authorities, groups, business service providers, auditors, and community and neighborhood organizations.
 
 
 
 
 
 
 Key responsibility
 
 
 
 
 
 <ul>
 <li>
 Assist the Plasma Collections Ops &amp; Med. Director in creating and maintaining appropriate organizational environment and value system, which stimulates the morale and productivity of the facilities.
 </li>
 <li>
 Assist the Plasma Collections Ops &amp; Med. Director in providing tactical direction and planning and customer focus for the facilities.
 </li>
 <li>
 Maintain thorough familiarity of applicable National and International Regulations, approved Standard Operating Procedure Manual, European regulations, CGMP, internal company procedures, and stay informed of external events that could affect the organization and its future operation.
 </li>
 <li>
 Monitor and evaluate operation of facilities and Center Managers to ensure that facilities are in full compliance with all applicable National and International Regulations, approved Standard Operating Procedure Manual, cGMP, as well as all internal company procedures and in-process controls.
 </li>
 <li>
 Offers feedback to the Plasma Collections Ops &amp; Med. Director that is relevant and timely.
 </li>
 <li>
 Maintain open and positive lines of communication with the Center Manager and the Plasma Collections Ops &amp; Med. Director.
 </li>
 <li>
 Visit facilities on a monthly schedule or as needed.
 </li>
 <li>
 Assist Center Manager with technical and administrative questions.
 </li>
 <li>
 Maintain all skills and flexibility necessary to manage a donor center in the absence of the Center Manager.
 </li>
 <li>
 Assist Center Manager in any necessary tasks in pursuit of company objectives on cost, collections, and quality.
 </li>
 <li>
 Translates vision into reality by deciphering corporate message and implementing strategy.
 </li>
 <li>
 Interprets business strategy and develops objectives to align with and support the strategy, Guides staff to achieve tactical and strategic business goals.
 </li>
 <li>
 Works on issues of a diverse scope where analysis of the situation requires the evaluation of a variety of factors. Develops value-added solutions that meet internal and//or external customer needs.
 </li>
 <li>
 Manages the functional processes and staff for a department; may manage through subordinate supervisors/managers.
 </li>
 <li>
 Responsible for results including costing, methods, and staffing.
 </li>
 <li>
 Frequently interacts cross-functionally with peer managers. Interaction normally requires the ability to gain cooperation of others.
 </li>
 <li>
 May develop and recommend financial goals/budgets for a single department with senior management.
 </li>
 <li>
 Recommends how resources should be allocated within the department in order to meet business goals.
 </li>
 <li>
 Other projects and assignments as assigned by Plasma Collections Ops &amp; Med. Director.
 </li>
 </ul>
 
 
 Academic Experience Required
 
 
 
 
 
 
 Bachelor's degree in business or science related field required.
 
 
 
 
 
 
 Professional Experience Required
 
 
 
 
 
 
 Typically requires a minimum of 5 years of related experience in plasma operations, business
 
 
 
 
 
 development, facilities management and infrastructure management, or project management, including experience managing a staff across multiple disciplines and remote sites.
 
 
 
 
 
 
 Computing Skills
 
 
 
 
 
 
 Proficiency in all Microsoft Office applications.
 
 
 
 
 
 
 Personal Skills
 
 
 
 
 
 <ul>
 <li>
 Communication: Expresses thoughts clearly, verbally and in writing; seeks out and develops productive work relationships; listens with empathy, responds diplomatically; is approachable/available; responds well to questions; listens and gets clarification.
 </li>
 <li>
 Analytical: Recognizes what information is critical and presents results in clear and concise manner.
 </li>
 <li>
 Judgement, Problem Solving, and Decision Making: Gathers relevant data; evaluates information based on appropriate standards; synthesizes facts, concepts and principles; alerts appropriate persons to emerging problems; is willing to make and take responsibility for decisions; consults with appropriate people; supports and explains reasoning for decisions; makes timely decisions.
 </li>
 <li>
 Teamwork: Balances individual and unit responsibilities; gives and welcomes feedback; contributes to building a user-friendly environment, ensures cooperation and cohesion.
 </li>
 </ul>
 
 
 Languages
 
 
 
 
 
 
 Excellent written and spoken English and Arabic.
 
</div>

Regional Operations Manager

<div>
 
 Job objective
 
 
 
 <ul>
 <li>
 One sentence summary of the main objective of the job, the most important activities and the means and guidelines to obtain the objectives.
 </li>
 <li>
 Provide tactical leadership to the division in the areas of business development, business analysis and planning, financial and asset management, human resource development, and support a compliance and quality environment.
 </li>
 <li>
 Develop, oversee and maintain the processes to support the vision, mission and goals of the company.
 
 
 
 </li>
 </ul>
 
 Environment
 
 
 
 Internal and external interactions i.e.: with other departments/divisions, international scope, providers, customers)
 
 
 Internal: Manufacturing, Quality global, Supply Chain, PLC, Administration &amp; Services divisions,
 
 
 Donor Center Management and GEPD Management.
 
 
 External: donors, Health Authorities, groups, business service providers, auditors, and community and neighborhood organizations.
 
 
 
 Key responsibility
 
 
 
 <ul>
 <li>
 Assist the Plasma Collections Ops &amp; Med. Director in creating and maintaining appropriate organizational environment and value system, which stimulates the morale and productivity of the facilities.
 </li>
 <li>
 Assist the Plasma Collections Ops &amp; Med. Director in providing tactical direction and planning and customer focus for the facilities.
 </li>
 <li>
 Maintain thorough familiarity of applicable National and International Regulations, approved Standard Operating Procedure Manual, European regulations, CGMP, internal company procedures, and stay informed of external events that could affect the organization and its future operation.
 </li>
 <li>
 Monitor and evaluate operation of facilities and Center Managers to ensure that facilities are in full compliance with all applicable National and International Regulations, approved Standard Operating Procedure Manual, cGMP, as well as all internal company procedures and in-process controls.
 </li>
 <li>
 Offers feedback to the Plasma Collections Ops &amp; Med. Director that is relevant and timely.
 </li>
 <li>
 Maintain open and positive lines of communication with the Center Manager and the Plasma Collections Ops &amp; Med. Director.
 </li>
 <li>
 Visit facilities on a monthly schedule or as needed.
 </li>
 <li>
 Assist Center Manager with technical and administrative questions.
 </li>
 <li>
 Maintain all skills and flexibility necessary to manage a donor center in the absence of the Center Manager.
 </li>
 <li>
 Assist Center Manager in any necessary tasks in pursuit of company objectives on cost, collections, and quality.
 </li>
 <li>
 Translates vision into reality by deciphering corporate message and implementing strategy.
 </li>
 <li>
 Interprets business strategy and develops objectives to align with and support the strategy, Guides staff to achieve tactical and strategic business goals.
 </li>
 <li>
 Works on issues of a diverse scope where analysis of the situation requires the evaluation of a variety of factors. Develops value-added solutions that meet internal and//or external customer needs.
 </li>
 <li>
 Manages the functional processes and staff for a department; may manage through subordinate supervisors/managers.
 </li>
 <li>
 Responsible for results including costing, methods, and staffing.
 </li>
 <li>
 Frequently interacts cross-functionally with peer managers. Interaction normally requires the ability to gain cooperation of others.
 </li>
 <li>
 May develop and recommend financial goals/budgets for a single department with senior management.
 </li>
 <li>
 Recommends how resources should be allocated within the department in order to meet business goals.
 </li>
 <li>
 Other projects and assignments as assigned by Plasma Collections Ops &amp; Med. Director.
 
 
 
 </li>
 </ul>
 
 Academic Experience Required
 
 
 
 Bachelor's degree in business or science related field required.
 
 
 
 Professional Experience Required
 
 
 
 Typically requires a minimum of 5 years of related experience in plasma operations, business
 
 
 development, facilities management and infrastructure management, or project management, including experience managing a staff across multiple disciplines and remote sites.
 
 
 
 Computing Skills
 
 
 
 Proficiency in all Microsoft Office applications.
 
 
 
 Personal Skills
 
 
 
 <ul>
 <li>
 Communication: Expresses thoughts clearly, verbally and in writing; seeks out and develops productive work relationships; listens with empathy, responds diplomatically; is approachable/available; responds well to questions; listens and gets clarification.
 </li>
 <li>
 Analytical: Recognizes what information is critical and presents results in clear and concise manner.
 </li>
 <li>
 Judgement, Problem Solving, and Decision Making: Gathers relevant data; evaluates information based on appropriate standards; synthesizes facts, concepts and principles; alerts appropriate persons to emerging problems; is willing to make and take responsibility for decisions; consults with appropriate people; supports and explains reasoning for decisions; makes timely decisions.
 </li>
 <li>
 Teamwork: Balances individual and unit responsibilities; gives and welcomes feedback; contributes to building a user-friendly environment, ensures cooperation and cohesion.
 
 
 
 </li>
 </ul>
 
 Languages
 
 
 
 Excellent written and spoken English and Arabic.
</div>

Innovo Group

<div>
 Role Purpose
 
 Lead and coordinate complex construction project from inception to completion. This role involves working closely with the Project Management Team (PMT) to ensure all objectives are achieved within the prescribed time frame and budget.
 
 
 The position requires strategic execution aligned with organizational goals, proactive problem-solving, and strong leadership to drive efficiency, manage resources effectively, and maintain compliance with quality and safety standards throughout all project phases.
 
 Key Accountabilities
 <ul>
 <li>
 Collaborate with the Project Management Team (PMT) and oversee site activities to ensure objectives are achieved within the agreed timeline and budget.
 </li>
 <li>
 Execute projects in alignment with the approved strategy, working closely with the Project Director and Central Department Heads
 </li>
 <li>
 Monitor and review project Key Performance Indicators (KPIs) to assess progress, make tactical decisions on resource allocation, and manage staffing requirements to keep the project on track.
 </li>
 <li>
 Manage changes to the engineering scope and secure written client approval for all variations before implementation.
 </li>
 <li>
 Prepare corrective action reports for delays or budget overruns and propose recovery plans under the guidance of the Project Director.
 </li>
 <li>
 Develop and present monthly summary reports and other updates for the Project Director.
 </li>
 <li>
 Provide technical advice and resolve issues in coordination with different disciplines managers onsite.
 </li>
 <li>
 Collaborate with Construction Managers to direct and supervise resources effectively.
 </li>
 <li>
 Ensure all PMT departments have adequate resources and operate efficiently to meet productivity targets.
 </li>
 <li>
 Comply with all statutory and regulatory requirements throughout project execution.
 </li>
 <li>
 Oversee proper project closeout, including submission of final documentation to the client when the Project Director is unavailable.
 </li>
 <li>
 Maintain the highest safety standards during all project phases to prevent accidents.
 </li>
 <li>
 Stay informed on all project documentation, including drawings, specifications, BOQ, and contract conditions.
 </li>
 <li>
 Commit to providing sufficient resources for establishing and maintaining the HSE Management System.
 </li>
 </ul>
 Qualifications, Experience, Knowledge &amp; Skills
 <ul>
 <li>
 Bachelor degree in Construction, Civil or Architecture Engineering from a reputable university.
 </li>
 <li>
 Project Management Professional Certification is a plus
 </li>
 <li>
 Min 10 years of experience in construction in large scale projects, high end residential and hospitality projects experience are preferred for this role.
 </li>
 <li>
 Must have proven leadership ability, communications skills, interpersonal skills and sound judgment.
 </li>
 <li>
 Must be able to develop strong relationships with different stakeholders and client.
 </li>
 <li>
 A creative thinker and excellent organizer.
 </li>
 <li>
 Good English language proficiency.&nbsp;
 </li>
 </ul>
</div>

Project Manager

Leo Burnett

<div>
 
 The Senior Art Director, Art is responsible for leading the creative work. This leadership role includes assigning teams, inspiring those teams to consistently produce exceptional concepts and final work, and working closely with account management to ensure that our clients are satisfied with the quality of our creative work.
 
 
 &bull; Works with the CD / ACD to address performance, workflow, and quality issues and develop long-range plans for the team.
 
 
 &bull; Helps develop and review creative briefs that provide strategic insight(s) and creative inspiration
 
 
 &bull; Promote a culture of creative quality and accountability and ensure creative deliverables meet both our clients&rsquo; expectations and our own standards of excellence
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 &bull; 5+ years of agency experience with primarily an Art background
 
 
 &bull; Bachelor's degree
 
 
 &bull; Knowledge of existent and future craft trends according to industry standards
 
 
 &bull; A proven track record of conceptual creative ability and judgment
 
 
 &bull; Successful client contact experience and ability to grow business organically
 
 
 &bull; The ability to work collaboratively with account management
 
 
 &bull; Excellent presentation skills
 
 
 &bull; Successful experience in managing creatives
 
 
 &bull; The availability and commitment to work extra hours as needed to ensure client satisfaction
 
 
 &bull; Demonstrated experience in events (client/brand)
 
 
 &bull; Understanding of consumer behaviours and industry trends
 
 
 &bull; Core Skills: Ideas, Brand, Awards and strong skillsets on all existent Craft tools
 
</div>

Senior Art Director

<div>
 
 Job objective :
 
 
 
 The Center Operations Manager (OM) has the overall accountability on the technical operations within the Donation Center (DC) that include the full donation process from registration to post-donation follow up thus; he is responsible to ensure that all daily operations run in accordance with the relevant policies and procedures through the implementation of competent quality control measures &amp; staff training program, ensure the donor safety and satisfaction, optimize the whole operations related to the DC including financial, marketing, administrative, quality, personnel, systems, supplies, equipment and other infrastructure\facility-related controls as well as achieving centers KPIs and targets in coordination with the Center Manager.
 
 
 
 Environment Internal and external interactions :
 
 
 
 Internal: Quality, Operations, centers staff, Marketing, Laboratory, Procurement, Finance, Facility management team, Warehouse staff and HR. External: Donors, Health authorities, Government agencies, Patient associations, Third party providers, medical associations, Corporates, Community-based organizations and others.
 
 
 
 Key responsibility :
 
 
 
 People Management &amp; development
 
 
 <ul>
 <li>
 Manage a team of Donor Center Technicians, Phlebotomists, Plasma processors, Training coordinator and supervise other center employees as delegated from CM or Plasma Operations &amp; Medical Director.
 </li>
 <li>
 Establish a work environment that foster operational excellence.
 </li>
 <li>
 Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.
 </li>
 <li>
 Provide regular feedback and coaching for his\her employees.
 </li>
 <li>
 Manage employees to the highest standards of ethics and integrity.
 </li>
 <li>
 Develop &amp; retain talents, through regular meetings, goal check-ins, development plans, etc. - Administer regular check-ins and year-end performance review &amp; development plans, etc.
 </li>
 <li>
 Assist in management of the recruiting process for direct reports.
 </li>
 <li>
 Support and conduct teams trainings for direct reports.
 </li>
 <li>
 Leading the periodic operational meetings.
 </li>
 <li>
 Serve as subject matter expert for operational-related policies and procedures, Plasma Donation System and Plasma Payment System.
 </li>
 <li>
 Provide periodic reports to CM &amp; Plasma Operations and Medical Director about the operations performance, identified gaps and enhancement plans.
 
 
 
 </li>
 </ul>
 
 Operations management :
 
 
 
 <ul>
 <li>
 Supervise the donation operations within the center.
 </li>
 <li>
 Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor retention improvement and corrective action plans.
 </li>
 <li>
 Monitor net yields and implement improvement plans.
 </li>
 <li>
 Perform analysis of related data to promote efficient operations.
 </li>
 <li>
 Proactive operational processes enhancement and risk management.
 </li>
 <li>
 Resolve related facility issues and manage inquiries for facility information. - Provide leadership to ensure donor retention with high customer service levels.
 </li>
 <li>
 Provide strategic inputs for marketing plans and provide analytics and insights for optimization.
 </li>
 <li>
 Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements from the donor center; ensures accurate labeling and documentation; and, authorizes final shipment.
 </li>
 <li>
 Perform a review of the documentation of unsuitable test results and the disposition of the associated results.
 </li>
 <li>
 Document, investigate, and perform root cause analysis for deviations and customer complaints, specifically in how they relate to the safety of the donor and the quality of the product.
 </li>
 <li>
 Performs a review of lookback information. Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position.
 </li>
 <li>
 Ensure the training plan for the center staff is in place according to the business need and implemented on time by the training coordinator. Quality &amp; Compliance:
 </li>
 <li>
 Ensure that the center is operating with high compliance level to company's policies, procedures and regulations.
 </li>
 <li>
 Deviation management and CAPA development with timely implementation.
 </li>
 <li>
 With the center manager, manage centers audit processes, help to resolve any related issues and ensure timely response and closure to audit observations.
 </li>
 <li>
 Recommend changes and improvements to SOPs.
 </li>
 <li>
 Work closely with the center quality team to enhance the operational compliance and ensure that the proper risk mitigation plans are in place. Back up for the CM:
 </li>
 <li>
 Serves as back up to the CM in absence according to pre-determined delegation and\or scope of responsibilities.
 
 
 
 </li>
 </ul>
 
 If the candidate is a physician,
 
 
 
 should act as back up for center physician, if not then this following section is not applicable:- Part of the qualification for being a certified Center Operations Manager, is the onboarding and certification on center physician role, serving as backup at any time to fulfilling the business needs:
 
 
 <ul>
 <li>
 Donor acceptance and deferral according to the relevant policies and procedures.
 </li>
 <li>
 Observe and coach the donor center technicians and phlebotomists.
 </li>
 <li>
 Donor counseling to individuals with unacceptable results,
 </li>
 <li>
 Management of Donor Adverse Event Reactions and the appropriate level of care.
 </li>
 <li>
 Timely review of accumulated data to confirm established donor suitability, donor safety, and process enhancement plans.
 </li>
 <li>
 Recommend changes and updates to the center procedures.
 </li>
 <li>
 Provide education sessions to the center medical staff as needed.
 </li>
 <li>
 Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position.
 </li>
 <li>
 Provide aggregated medical data and insights to the medical director that in turns help in improving the center performance
 
 
 
 </li>
 </ul>
 
 Academic experience :
 
 
 
 required Essential:
 
 
 <ul>
 <li>
 B.S. degree in the medical field and health-related science (Examples includes but not limited to; Medicine, pharmacy, dentistry, sciences, nursing, etc.).
 </li>
 <li>
 Minimum 5 years of relevant experience.
 </li>
 <li>
 Previous supervisory/ people management experience is essential.
 </li>
 <li>
 Experience in a GxP regulated environment and Quality standards.
 </li>
 <li>
 Post-Graduate Certification in Quality Assurance, preferrable.
 
 
 
 </li>
 </ul>
 
 Computing skills :
 
 
 
 <ul>
 <li>
 Proficiency in all Microsoft Office applications.
 
 
 
 </li>
 </ul>
 
 Personal skills :
 
 
 
 <ul>
 <li>
 Leadership.
 </li>
 <li>
 People management skills.
 </li>
 <li>
 Emotional intelligence.
 </li>
 <li>
 Assertiveness &amp; decision-making ability.
 </li>
 <li>
 Resourcefulness and proactivity.
 </li>
 <li>
 Strong communication skills.
 </li>
 <li>
 Critical thinking and problem solving.
 </li>
 <li>
 Teamwork and collaboration.
 </li>
 <li>
 Professionalism and strong work ethic.
 </li>
 <li>
 Excellent customer service.
 </li>
 <li>
 Organized and able to manage time effectively.
 </li>
 <li>
 Analytical. - Interpersonal skills.
 </li>
 <li>
 Ability to work within a highly regulated, labor intensive, fast paced medical environment.
 
 
 
 </li>
 </ul>
 
 Languages :
 
 
 
 Excellent written and spoken English and Arabic.
</div>

Center Operations Manager - Cairo (Full Time Job)

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Center Operations Manager - Cairo (Full Time Job)