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e commerce manager

Chalhoub Group

<div><p><b>INSPIRE | EXHILARATE | DELIGHT</b></p><p>
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p><p>
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p><p><b><br>
What you'll be doing</b>
</p><p>The eCommerce Manager is responsible for driving the eCommerce strategy, managing the online P&amp;L, and optimizing profitable growth. This role involves leveraging data insights, performance marketing, operations and online merchandising strategies to deliver a world-class customer experience while collaborating with internal teams, suppliers, and third-party agencies.</p><p><b>
Key Responsibilities:</b></p><div><p>
1. Strategy &amp; Planning</p></div><div><ul><li><p>
eCommerce Strategy: Lead the annual strategy and budget in collaboration with the eCommerce General Manager and Brand General Manager.</p></li></ul></div><div><ul><li><p>
Trading Strategy: Manage product, pricing, and promotional strategies to drive site performance and build synergies across all channels (Retail, eCommerce, e-Retail, ..)</p></li></ul></div><div><ul><li><p>
P&amp;L Management: Own the online brand P&amp;L and leverage its insights to optimize cost drivers and improve profitability.</p></li></ul></div><div><ul><li><p>
Relationship Management: Cultivate internal and external relationships, including third-party agencies and e-Retail teams to drive eCommerce growth</p></li></ul></div><p></p><div><p>
2. Online Merchandising</p></div><div><ul><li><p>
Merchandising Strategy: Develop and execute a compelling product assortment and presentation strategy based on customer preferences, inventory , performances and trends.</p></li></ul></div><div><ul><li><p>
Site Optimization: Oversee product categorization, tagging, and search functionality for improved user experience and conversions.</p></li></ul></div><div><ul><li><p>
Promotions &amp; Content: Plan and execute promotions, campaigns, and update product content to reflect accurate pricing, images, and descriptions.</p></li></ul></div><p></p><div><p>
3. Performance Marketing &amp; Web Analytics</p></div><div><ul><li><p>
Marketing Campaigns: Develop and execute performance marketing strategies across digital channels (PPC, Display, Social, Affiliate) to drive traffic and conversions.</p></li></ul></div><div><ul><li><p>
Optimization: Continuously optimize marketing spend, creative, and targeting based on performance data.</p></li></ul></div><div><ul><li><p>
Analytics &amp; Reporting: Use web data to identify areas for improvement, understand customer behavior onsite, optimize marketing performance and manage KPIs via eCommerce dashboards.</p></li></ul></div><p></p><div><p>
4. Product Management</p><ul><li><p>
Product Strategy: Develop product strategies that align with customer needs and brand objectives.</p></li></ul></div><div><ul><li><p>
Cross-Functional Collaboration: Work closely with internal teams to ensure products deliver an exceptional customer experience.</p></li></ul></div><p></p><div><div><p>
5. Cross-Functional Leadership &amp; Development</p></div><div><ul><li><p>
Omnichannel Initiatives: Lead innovation in omnichannel experiences and work with central teams product team and Retail teams</p></li></ul></div><div><ul><li><p>
Prioritization &amp; Roadmap: Manage the product roadmap and ensure alignment with business goals.</p></li></ul></div></div><p></p><p><b>
What you&rsquo;ll need to succeed</b>
</p><ul><li><p>Proven experience in eCommerce management with expertise in performance marketing, merchandising, and P&amp;L management</p></li><li><p>
Strong background in digital marketing channels (PPC, Display, Social Media, Affiliate Marketing) and tools (Google Analytics, Google Ads, Facebook Ads, Dynamic Yield, SFCC).</p></li><li><p>
Data-driven decision-maker with experience in web analytics and managing eCommerce performance dashboards.</p></li><li><p>
Expertise in product management and cross-functional team collaboration to deliver exceptional customer experiences.</p></li><li><p>
Strong communication, negotiation, and leadership skills.</p></li></ul><p><b>
What we can offer you</b>
</p><p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
</p><p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
</p><p><b>Using GenAI in Your Application Process</b></p><p>
To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p><p><b>
We Invite All Applicants to Apply</b></p><p>
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p><p>
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p></div>

Ecommerce Manager - Jacquemus & Farm Rio

NRTC Group Of Companies

<p><b>About NRTC Group:</b></p><p>&middot; Glorious legacy of over 50 years in the U.A.E</p><p>&middot; Growth from humble beginnings to an industry pioneer</p><p>&middot; Leading importer and exporter of fruits and vegetables.</p><p>&middot; A dynamic group of 3000 associates and growing!!</p><p>&middot; Modern storage facilities compliant with ISO standards.</p><p>&middot; Fleet of 300+ vehicles.</p><p><b>Job Role: </b>Project Manager</p><p><b>Location:</b> Dubai, UAE</p><p><b>Reporting to:</b> Head Of Supply Chain</p><p>We are looking for an experienced <b>Project Manager</b> to lead the activation, commissioning, and operational readiness of a <b>cold store project</b> in the UAE.</p><p><b>Job Purpose</b></p><p>The Project Manager will be responsible for the <b>end-to-end activation and go-live of the cold store facility</b>, ensuring that the infrastructure, refrigeration systems, warehouse operations, technology, manpower, processes, compliance requirements, and supporting systems are fully ready for commercial operations.</p><p>The role will coordinate closely with contractors, consultants, IT, Operations, Supply Chain, Procurement, Quality, Food Safety, HR, Finance, and senior management to ensure the project is delivered <b>on time, within budget, and in line with operational and cold-chain requirements</b>.</p><p><b>Key Responsibilities</b></p><ul><li>Manage the project from completion stage through commissioning and go-live.</li><li>Develop and monitor project timelines, milestones, budgets, risks, and critical dependencies.</li><li>Coordinate cold store, refrigeration, MEP, warehouse equipment, IT, ERP/WMS, and e-commerce system readiness.</li><li>Ensure efficient workflows for receiving, storage, picking, packing, staging, dispatch, and returns.</li><li>Manage contractors, consultants, suppliers, and service providers.</li><li>Conduct testing, UAT, trial runs, and operational simulations before launch.</li><li>Ensure compliance with UAE regulatory, food safety, hygiene, and cold-chain requirements.</li><li>Coordinate manpower planning, training, SOP development, and operational readiness.</li><li>Ensure all critical equipment, systems, permits, documentation, and approvals are completed before go-live.</li><li>Provide regular project progress reports and escalation of risks to senior management.</li></ul><p><b>Candidate Requirements</b></p><ul><li>Minimum <b>5 years of direct project management experience in cold storage, refrigerated warehouses, temperature-controlled logistics, or similar projects</b>.</li><li>Proven experience managing a cold store project through <b>commissioning, activation, and operational go-live</b>.</li><li><b>Fruits &amp; vegetables, fresh produce, food trading, FMCG, or perishable-goods experience in the UAE is highly preferred.</b></li><li>Strong knowledge of refrigeration systems, cold rooms, warehouse operations, MEP coordination, and cold-chain requirements.</li><li>Experience with <b>ERP, WMS, e-commerce fulfilment systems, and warehouse technology</b> is preferred.</li><li>Strong experience in contractor, vendor, budget, timeline, and stakeholder management.</li><li>UAE/GCC project experience is preferred.</li></ul><p><b>Education &amp; Certification</b></p><ul><li>Bachelor&rsquo;s degree in Engineering, Project Management, Construction Management, Supply Chain, Logistics, or a related discipline.</li><li><b>PMP, PRINCE2 Practitioner, or equivalent recognized Project Management certification is mandatory.</b></li><li>Cold Chain, Supply Chain, HACCP, Lean Six Sigma, or Health &amp; Safety certification is an added advantage.</li></ul><p><b>Key Skills</b></p><p>Project Management | Cold Storage | Refrigeration | E-Commerce Fulfilment | Warehouse Operations | MEP Coordination | ERP/WMS | Budget Control | Vendor Management | Commissioning | Food Safety | Cold Chain | Operational Readiness</p><p>Candidates with proven experience in activating <b>cold stores or fulfilment facilities for fruits, vegetables, fresh produce, or other perishable food businesses in the UAE</b> will be given preference.</p><p><b>What do we offer:</b></p><p>&middot; Competitive salary.</p><p>&middot; Medical Insurance.</p><p>&middot; Opportunities for career growth.</p><p><b>Note to Candidates:</b></p><p>&middot; Only shortlisted candidates will be contacted.</p><p>&middot; Prefer candidates who can join immediately.</p><p>Pay: AED14,000.00 - AED16,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you available to join immediately?</li><li>What is your expected salary in AED?</li></ul><p>Experience:</p><ul><li>Project management: 5 years (Preferred)</li><li>FMCG or ECommerce: 3 years (Preferred)</li></ul><p>License/Certification:</p><ul><li>UAE Driving License (Preferred)</li><li>Project Management Professional (PMP) (Preferred)</li></ul><p>Work Location: In person</p>

Project Manager

360 HR Partners

<p><b>Business Development Manager &ndash; Gaming Products</b></p><p><b>Location: Dubai</b></p><p><b>About the Role</b><br/>We are hiring a driven and commercially sharp Product Manager to lead the growth of our gaming products portfolio within a fast-growing trading and e-commerce distribution environment. The role demands a strong</p><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field</li><li>5&ndash;8 years of experience in sales within gaming products, or IT accessories</li><li><b>Strong network within UAE/GCC distribution channels</b> is highly preferred</li><li>Proven track record of achieving aggressive sales targets</li><li>Strong negotiation, communication, and relationship management skills</li><li>Commercially driven with a hands-on, result-oriented approach</li><li>Knowledge of <b>gaming brands, consoles, accessories, peripherals</b> and market trends is a must.</li><li>Any experience in Gaming Products, Gaming Hardware, Gaming Accessories, Gaming Consoles, Gaming Peripherals, PlayStation, Xbox, Nintendo, PC Gaming, RGB Accessories, Gaming Headsets..... will be preferable.</li></ul><p>Pay: AED12,000.00 - AED18,000.00 per month</p><p>Application Question(s):</p><ul><li>Name the Gaming products you are handling</li><li>Years of Experience in B2B in UAE/ GCC?</li><li>Notice Period</li></ul><p>Work Location: In person</p>

Business Development Manager- Gaming Products

Perfetti Van Melle

<div><div><div><div><div><b>WHAT YOU WILL DO</b></div>
</div><div><p>
As an E-Commerce Executive at Perfetti Van Melle Export Middle East &amp; Africa DMCC, you will play a pivotal role in strengthening and expanding the digital sales presence within priority markets. Your primary focus will be to manage and grow strategic e-retail accounts while aligning efforts with the broader ecommerce strategy to achieve and exceed sales targets.</p>
<p><b>
Operating Environment:</b> This role requires dynamic collaboration with both internal teams&mdash;including E-commerce, Marketing, and Country Management&mdash;and external partners such as distributors and retail customers, across diverse regional markets.</p>
<p><b>
Key Responsibilities:</b></p>
<div>
<ul><li>Drive the achievement of budgeted and planned sales targets through proactive account management and sales strategy execution.</li></ul>
<ul><li>Develop and manage comprehensive annual budget plans to support business growth and resource allocation.</li></ul>
<ul><li>Lead quarterly assortment reviews collaboratively with e-retailers to optimize product offerings and align with market demand.</li></ul>
<ul><li>Coordinate monthly rolling forecasts with country managers and distributors to maintain robust sales pipelines and inventory management.</li></ul>
<ul><li>Create tailored customer business plans incorporating joint planning KPIs, fostering strategic partnerships and ensuring mutual success.</li></ul>
<ul><li>Ensure high SKU availability and maintain service levels, targeting above 85% to maximize customer satisfaction and sales potential.</li></ul>
<ul><li>Identify and capitalize on emerging eCommerce opportunities to expand market presence and drive incremental growth.</li></ul>
<ul><li>Implement and enhance customer digital journey experiences to improve engagement, conversion rates, and brand loyalty.</li></ul>
<ul><li>Continuously analyze market trends, competitor activities, and consumer behavior to refine ecommerce strategies.</li></ul>
<ul><li>Act as a key liaison between headquarters, country teams, and external partners to ensure alignment, timely communication, and effective execution of ecommerce initiatives.</li></ul>
</div>
<p>This role offers a challenging and rewarding environment where your expertise will directly influence the growth and success of Perfetti Van Melle&rsquo;s ecommerce operations across multiple regions.</p></div></div><div><div><div><b>
OUR PERFECT CANDIDATE</b></div>
</div><div><p>
We are looking for a candidate who is passionate, strategic, and results-oriented, with the ability to thrive in a fast-paced, multicultural environment.</p>
<p><b>
Key Attributes and Qualifications:</b></p>
<ul>
<li><b>Educational Background:</b> Bachelor&rsquo;s degree in Business, Marketing, E-commerce, or related fields.</li>
<li><b>Professional Experience:</b> At least 3 years of proven experience managing ecommerce accounts or similar roles within FMCG or retail sectors.</li>
<li><b>Strategic Mindset:</b> Ability to develop and execute detailed sales plans, with strong forecasting skills and budget management experience.</li>
<li><b>Stakeholder Management:</b> Excellent communication and interpersonal skills to manage cross-functional teams and external partners effectively across various markets.</li>
<li><b>Analytical Skills:</b> Proficient in analyzing sales data, market trends, and consumer behavior to identify growth opportunities and optimize performance.</li>
<li><b>Technical Proficiency:</b> Familiarity with ecommerce platforms, digital marketing tools, and CRM systems, with the agility to adapt to new technologies.</li>
<li><b>Customer Focus:</b> Strong orientation towards building and maintaining mutually beneficial partnerships, always striving for superior customer experience and satisfaction.</li>
<li><b>Language Skills:</b> Proficiency in English is required; additional languages relevant to the region will be an advantage.</li>
<li><b>Personal Traits:</b> Self-motivated, adaptable, collaborative, and detail-oriented, with a passion for continuous learning and innovation.</li>
<li><b>Inclusivity:</b> Embraces and promotes diversity within teams and interactions, fostering an open and inclusive work culture.</li>
</ul>
<div>Our perfect candidate brings not only skills and experience but also a proactive attitude toward achieving goals and driving business success in the evolving e-commerce landscape.</div></div></div><div><div><div><b>
WE OFFER</b></div>
</div><div><p>
At Perfetti Van Melle Export Middle East &amp; Africa DMCC, we are committed to creating a work environment that nurtures talent, supports personal growth, and celebrates success.</p>
<p><b>
What We Offer:</b></p>
<ul>
<li>Competitive compensation package commensurate with experience and performance.</li>
<li>Comprehensive benefits including health insurance, wellness programs, and employee assistance resources to support your well-being.</li>
<li>Opportunities for professional development through training programs, workshops, and career advancement initiatives within an international business group.</li>
<li>A dynamic and inclusive workplace culture that values diversity, collaboration, and innovation.</li>
<li>Flexible working arrangements and supportive team environment that respect work-life balance.</li>
<li>Direct impact on the company&rsquo;s e-commerce growth strategy with exposure to regional markets and key stakeholders.</li>
<li>Engagement in cutting-edge ecommerce technologies and strategies that enhance your expertise and career trajectory.</li>
<li>Recognition programs to celebrate your contributions and achievements.</li>
<li>A chance to be part of an established global brand known for quality, creativity, and consumer satisfaction.</li>
</ul>
<div>Joining our team means becoming part of a forward-thinking company where your skills and ideas are valued, and your professional journey is supported every step of the way.</div></div></div></div></div>

E-Commerce Executive Growth Markets, Lebanon

Salesforce

<div><p><i>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
</i></p><p></p><p>Job Category
</p>Sales
<p></p><p>Job Details
</p><p></p><p><b>About Salesforce
</b></p><p>Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
</p><p></p><p>Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
</p><p></p><div><b>About the Role
</b><br>
As a <b>Commerce Cloud Specialist Solution Engineer </b>, you will be the sole dedicated Commerce SE for the Middle East, embedded within a high-performing team of cloud specialists covering MC, Revenue Cloud, Field Service, and Slack. You'll partner closely with Account Executives and Account SEs to drive Commerce-led opportunities across B2B and B2C customers in the UAE, KSA, and the broader Gulf region.
<br>
<br>
This is a highly visible, customer-facing pre-sales role where your ability to connect Commerce capabilities to business outcomes &mdash; across complex, multi-cloud deals &mdash; will directly influence pipeline and revenue.
<br>
<br>
<b>What You'll Do
</b></div><ul><li>Own all Commerce Cloud pre-sales engagements in the Middle East, acting as the authoritative product expert across <b>B2C Commerce, B2B Commerce, Headless/Composable Commerce, and Order Management
</b></li><li>Deliver compelling, business-value-driven demos and technical sessions tailored to customer pain points and industry context
</li><li>Lead discovery, solution design, and POC/pilot engagements for Commerce opportunities, often as part of broader multi-cloud deals
</li><li>Collaborate with Account SEs and AEs to craft winning deal strategies, addressing competitive threats (especially SAP and existing CRM/Commerce landscapes)
</li><li>Support large, complex proposals with sizing, architecture guidance, and ROI storytelling
</li><li>Partner with the Agentforce narrative &mdash; positioning <b>Commerce Agents </b>and AI-powered commerce capabilities as strategic differentiators
</li><li>Engage regional customer events, EBCs, and field marketing initiatives (Agentforce World Tour, Executive Briefings, etc.)
</li><li>Build internal knowledge and enablement assets to support the broader SE team on Commerce topics
</li>Act as a trusted advisor to customers ranging from retail and healthcare to agri-commodity groups and digital-native enterprises<br>
<li>
</li></ul><div><br>
<br>
<b>What We're Looking For
</b><br>
<b>Required:
</b></div><ul><li>Bachelors Degree in Computer Science or related field.
</li><li>5+ years of pre-sales or solution engineering experience, with strong focus on <b>e-commerce or digital commerce platforms
</b></li><li>Deep knowledge of <b>Salesforce Commerce Cloud </b>(B2C and/or B2B), or equivalent platforms (SAP Commerce, Adobe Commerce, commercetools, Shopify Plus)
</li><li>Ability to deliver executive-level business value conversations as well as hands-on technical demos
</li><li>Strong Arabic and English communication skills &mdash; the ability to navigate both technical and C-suite conversations in the region is key
</li><li>Track record of supporting enterprise deals in a fast-paced, multi-stakeholder environment
</li>Experience in the Middle East or willingness to be based in Dubai<br>
<li>
</li></ul><div><br>
<br>
<b>Preferred:
</b></div><ul><li>Salesforce Commerce Cloud certifications (B2C or B2B Commerce Architect)
</li><li>Hands-on familiarity with <b>Headless/Composable Commerce </b>architectures and front-end integration patterns
</li><li>Experience positioning <b>Order Management Systems (OMS) </b>in complex retail or distribution environments
</li><li>Knowledge of complementary clouds: <b>Data Cloud, Marketing Cloud, Service Cloud </b>&mdash; comfort operating in multi-cloud deals is a big plus
</li>Prior work with retail, CPG, healthcare, or manufacturing verticals in the Gulf region<br>
<li>
</li></ul><div><br>
<br>
<b>Why This Role
</b></div><ul><li>You'll be the <b>only Commerce SE in the Middle East </b>&mdash; high ownership, high visibility, high impact
</li><li>Work alongside a tight-knit, world-class specialist SE team (MC, RC, FSL, Slack) in one of Salesforce's fastest-growing regions
</li><li>Competitive compensation with UAE tax advantages
</li><li>Target start: <b>October 2026
</b></li></ul><p></p><p>Unleash Your Potential
</p><p>When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and <i>be your best </i>, and our AI agents accelerate your impact so you can <i>do your best </i>. Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
</p><p></p><p>Accommodations
</p><p>If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
</p><p></p><p>Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates&rsquo; resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
</p><p></p><p>Posting Statement
</p><p>Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</p></div><p></p>

Commerce Cloud Solution Engineer

zcreatix

<div><div><div><h5 class="jobSectionHeader"><b>Overview</b></h5><br>
</div><p></p><div><h4 class="jobSectionHeader"><b>Job Details</b></h4><br>
<p></p>
<p>
Respond to member inquiries, requests, and platform-related issues in a timely, professional, and customer-focused manner.</p>
<p>
Act as a key point of communication between platform users and internal teams to ensure questions and operational matters are resolved efficiently.</p>
<p>
Review brand onboarding applications from different markets to verify compliance with platform policies, quality requirements, and marketplace standards.</p>
<p>
Conduct routine platform audits to identify products or listings that do not meet marketplace guidelines, including reviewing user-reported cases and recommending appropriate actions.</p>
<p>
Support designers and new partners throughout the onboarding process by assisting with account setup, documentation, and contract completion.</p>
<p>
Maintain accurate records of customer interactions, onboarding activities, platform reviews, and case resolutions.</p>
<p>
Coordinate with internal departments to improve platform operations, user satisfaction, and overall service quality.</p>
<p>
Support compliance, quality assurance, and consistent communication across all platform-related activities.</p>
<p>
Monitor recurring user concerns and provide feedback to management to help improve platform processes and customer experience.</p>
<p>
Assist with testing new platform features, updating internal documentation, and supporting operational improvement initiatives when required.</p><br>
<p></p>
<h4 class="jobSectionHeader"><b>
Job Experience Requirements</b></h4><br>
<p></p>
<p>
Bachelor's degree in Business Administration, Communication, Marketing, E-commerce, or a related field.</p>
<p>
2 to 3 years of experience in customer service, customer support, community management, or marketplace operations, preferably within an e-commerce environment.</p>
<p>
Strong communication and interpersonal skills with the ability to build positive relationships with users and internal stakeholders.</p>
<p>
Ability to manage multiple tasks, prioritize workload, and resolve issues accurately within established timelines.</p>
<p>
Excellent attention to detail with a strong understanding of compliance requirements and quality standards.</p>
<p>
Proactive, organized, and collaborative with the ability to work effectively in a fast-paced team environment.</p>
<p>
Good computer skills and familiarity with online platforms, CRM systems, or customer support tools will be considered an advantage.</p>
<p>
About Company:<br>
ZCREATIX is a modern and growth-oriented organization focused on delivering high-quality results across multiple industries. We value creativity, innovation, and teamwork, and we are looking for motivated individuals who want to grow professionally while contributing to impactful projects in a fast-paced environment.</p>
</div></div><div></div><div><div><h5 class="jobSectionHeader"><b>Job Nature</b></h5>
</div><div>Full Time
</div></div><div></div><div><div><h5 class="jobSectionHeader"><b>Job Location</b></h5>
</div><div>Dubai
</div></div><div></div><div><div><h5 class="jobSectionHeader"><b>Job Level</b></h5>
</div><div>Sr. Position</div></div></div><div></div>

Marketplace Compliance Executive

Delivery Hero

<div><b>Company Description</b><p><br>
instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.</p><p>
With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey.</p><b><br>
Job Description</b><p><br>
We are looking for a curious and analytical Business Analyst who can work with large datasets, translate business questions into structured analyses, and turn insights into actionable recommendations.</p><p>
The role will work closely with Commercial, Marketing, Operations, Product, and other teams to evaluate performance, identify opportunities, and support data-driven decisions.</p><p>
Strong hands-on SQL skills are essential, along with an interest in using AI to make analytics faster and more scalable.</p><ul><li>
Analyse business performance across growth, customer behaviour, revenue, profitability, marketing, and operations.</li><li>
Independently write and optimise SQL queries to extract and analyse large datasets.</li><li>
Conduct deep dives to identify trends, performance gaps, growth opportunities, and key business drivers.</li><li>
Analyse customer behaviour across acquisition, retention, churn, frequency, cohorts, and segmentation.</li><li>
Support business cases, forecasting, scenario modelling, and impact estimation for new initiatives.</li><li>
Build dashboards and recurring reports using BI and visualisation tools.</li><li>
Partner with cross-functional teams to define KPIs and provide clear, commercially relevant recommendations.</li><li>
Ensure accuracy and reliability of analytical outputs.</li></ul><p>
AI in Analytics</p><ul><li>
The candidate should actively use AI as part of the analytics workflow, including:</li><li>
Accelerating SQL development, debugging, and analysis.</li><li>
Structuring analytical approaches and generating hypotheses.</li><li>
Automating repetitive reporting and analytical tasks.</li><li>
Improving insight generation, documentation, and stakeholder communication.</li></ul><p>
AI should enhance analytical thinking, not replace it.</p><b><br>
Qualifications</b><br>
<ul><li>
3-5 years of experience in Business Analytics, Data Analytics, Strategy Analytics, Growth Analytics, or a related field.</li><li>
Strong hands-on SQL skills.</li><li>
Strong Excel / Google Sheets skills.</li><li>
Experience with BI tools such as Tableau, Power BI, Looker, Metabase, or similar.</li><li>
Strong analytical, problem-solving, and structured thinking skills.</li><li>
Ability to translate data into clear business recommendations.</li><li>
Comfortable working with multiple stakeholders in a fast-paced environment.</li><li>
Practical exposure to generative AI tools in analytical workflows.</li></ul><p>
Nice to Have</p><ul><li>
Experience in e-commerce, marketplaces, quick commerce, retail, fintech, or consumer technology.</li><li>
Exposure to Python.</li><li>
Understanding of A/B testing and experimentation.</li><li>
Experience with customer lifecycle, marketing, pricing, retention, churn, or unit economics.</li></ul></div>

Business Analyst - instashop

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