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client service analyst Jobs in Mumbai India

client service analyst

digital analytics associate Jobs in Mumbai India

digital analytics associate

head - digital marketing & ecommerce Jobs in Mumbai India

head - digital marketing & ecommerce

search engine optimization analyst (1-3 years) Jobs in Mumbai India

search engine optimization analyst (1-3 years)

ecommerce analyst

Ecommerce Analyst

Publicis Production

<div>
 
 
 Job Description
 
 
 <ul>
 <li>
 Working in an international environment and global Clients
 </li>
 <li>
 Designing eCommerce assets for various platforms and markets (product cards, brand stores, banners, innovations, ecommerce campaigns);
 </li>
 <li>
 Creating visualizations and visual concepts for the agency's clients;
 </li>
 <li>
 Preparing sales campaigns and searching for innovative design tools and solutions;
 </li>
 <li>
 Permanent cooperation with the Strategy and Development Department and with Client Service
 </li>
 <li>
 Supporting the less experienced part of the design team
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum 2 years of experience in digital or eCommerce design documented in the portfolio
 </li>
 <li>
 Knowledge of eComm design principles and UX
 </li>
 <li>
 Good knowledge of Adobe Photoshop and Adobe Illustrator, Figma and other programs will be an additional advantage
 </li>
 <li>
 Attention to detail and eagerness to develop skills
 </li>
 <li>
 Good social skills and willingness to work in a group
 </li>
 <li>
 Conceptual skills in the field of graphic ideas (creating visual solutions on specific topics)
 </li>
 <li>
 Excellent organization of working time
 </li>
 <li>
 Openness in cooperation within and between departments, communicativeness
 </li>
 <li>
 Consistency and accuracy, designing/striving for pixel perfect design
 </li>
 <li>
 Knowledge of English at level B1 or above in written and oral communication
 </li>
 </ul>
 
 
</div>

Graphic Designer

Pidilite Industries Limited

<div>
 
 Key Requirement for the Position
 
 
 
 <ul>
 <li>
 Candidate with good knowledge &amp; experience into AEM.
 </li>
 <li>
 Should have worked on large scale eCommerce implementations and related integration for both D2C and 3rd party eComm players.
 </li>
 <li>
 Possess excellent analytical skills and leverage data, metric, analytics and consumer behavior trends to drive actionable insights &amp; recommendations.
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 Role: Digital Initiatives
 
 
 Location: Mumbai
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Evaluation and implementation of upcoming technologies like OOTB eCommerce Market places (e.g. Hybris, Magento) , speech analytics, Martech tools, AR/VR platforms, middleware/ API management tools &amp; SFAs (Sales Field Force Applications)
 </li>
 <li>
 Evangelize new digital technologies related to AR/VR, Metaverse, Blockchain, Al/ML use-cases etc.
 </li>
 <li>
 Managing DXP roadmap for website transformation and experience projects.
 </li>
 <li>
 Have solid expertise in campaign and channel analysis and reporting, experience in implementing eComm, Web behavior, Adobe analytics.
 </li>
 <li>
 Drive change management &amp; adoption programs for new projects &amp; processes enabled through digital.
 </li>
 </ul>
</div>

Digital Initiatives

Aerem

<div>
 
 
 ABOUT AEREM
 
 
 
 Aerem is India's end-to-end platform making solar adoption simple for MSMEs and homeowners, empowering them to harness the power of sun and reduce electricity cost by up to 80%.
 
 
 Our strength lies in delivering a comprehensive approach that addresses every friction point in solar adoption from finding the right installer to ensuring the right price, equipment, quality, and financing. We operate India's only RBI-licensed solar-focused NBFC and SunStore, a B2B marketplace that connects OEMs, distributors, and installation partners in a seamless ecosystem. This entire experience comes together on our integrated digital platform, allowing customers to manage their solar journey, from start to savings, in one place.
 
 
 Backed by Blume Ventures, UTEC, Avaana Capital, British International Investment (BII), SE Ventures, and Riverwalk Holdings, we are dedicated to transforming India's solar energy landscape while delivering exceptional returns for businesses and supporting local solar entrepreneurs.
 
 
 
 
 
 
 Role: Head of Digital Marketing &amp; Ecommerce (Green Fintech &amp; Solar)
 
 
 
 
 Location:
 
 Mumbai
 
 
 
 Sector:
 
 Renewable Energy &amp; Financial Technology
 
 
 
 
 
 
 Role Mission
 
 
 
 We are looking for a high-energy, proactive data-driven leader to spearhead the digital growth of our dual-impact startup. You will be responsible for bridging the gap between
 
 Solar Energy
 
 (product) and
 
 Fintech
 
 (financing solutions), making sustainable energy accessible through a seamless D2C digital experience.
 
 
 Your goal is to build a high-conversion engine that drives direct sales through our website and scales our presence across major e-commerce marketplaces.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Performance Marketing &amp; Customer Acquisition
 
 
 <ul>
 <li>
 
 Meta &amp; Google Ads:
 
 Lead the strategy for high-intent lead generation and D2C sales. You will optimize campaigns for "Solar-as-a-Service" or "Fintech-enabled purchasing," focusing on ROAS and lowering CAC.
 </li>
 <li>
 
 Funnel Optimization:
 
 Design and manage the digital sales funnel, from initial awareness to the financing application and final checkout.
 </li>
 </ul>
 
 
 2. D2C &amp; Marketplace Management
 
 
 <ul>
 <li>
 
 Ecommerce Strategy:
 
 Own the end-to-end D2C experience on our website, ensuring the "Solar + Financing" bundles are easy to understand and purchase.
 </li>
 <li>
 
 Marketplace Growth:
 
 Drive sales and visibility on marketplaces (e.g., Amazon, local specialty solar marketplaces), managing product listings, ratings, and marketplace-specific advertising.
 </li>
 </ul>
 
 
 3. Social Media &amp; Influencer Marketing
 
 
 <ul>
 <li>
 
 Brand Storytelling:
 
 Oversee our social media presence to educate the market on solar ROI and fintech benefits.
 </li>
 <li>
 
 Influencer Partnerships:
 
 Build a network of "Green-tech" influencers, financial educators, and lifestyle creators to build trust and drive referral traffic.
 </li>
 </ul>
 
 
 4. Website, SEO &amp; Content
 
 
 <ul>
 <li>
 
 Search Authority:
 
 Execute an aggressive SEO strategy targeting high-value keywords in the solar and green-finance space.
 </li>
 <li>
 
 UX/UI Oversight:
 
 Ensure the website is optimized for conversion, particularly the integrated fintech calculators and credit application workflows.
 </li>
 </ul>
 
 
 5. Martech &amp; Automation Strategy
 
 
 
 
 1. Lead &amp; Lifecycle Automation
 
 
 <ul>
 <li>
 High-Intent Lead Nurturing: Build automated "Solar ROI" drip sequences (using Klaviyo or HubSpot) that educate leads based on their specific stage&mdash;from initial curiosity to credit application for solar financing.
 </li>
 <li>
 Immediate Response (Speed-to-Lead): Implement AI-powered SMS and WhatsApp triggers (via Attentive or Intercom) to contact new leads within 5 minutes of a form fill, significantly increasing conversion rates in the competitive solar market.
 </li>
 <li>
 Credit-Based Branching: Create logic-based workflows that segment customers based on their financial eligibility, delivering personalized "Fintech-first" or "Product-first" messaging.
 </li>
 </ul>
 
 
 2. The Martech Stack (Architecture)
 
 
 <ul>
 <li>
 Analytics &amp; Attribution: Deploy GA4 and Microsoft Clarity (heatmapping) to track the friction points in the complex solar financing application process.
 </li>
 <li>
 CRM Integration: Ensure seamless data flow between the website (front-end), the Fintech credit engine (back-end), and the CRM (e.g., Salesforce or Zoho) for real-time lead routing.
 </li>
 <li>
 Personalization Engine: Utilize tools like Dynamic Yield or Nosto to show different website experiences based on the user's location (solar potential) and browsing behavior.
 </li>
 </ul>
 
 
 
 
 
 Specific Fintech &amp; Solar Requirements
 
 
 <ul>
 <li>
 
 Lead Quality:
 
 In the solar world, volume isn't enough. You must be able to filter and qualify leads to ensure high conversion for the sales team.
 </li>
 <li>
 
 Compliance &amp; Trust:
 
 Experience in Fintech marketing is crucial; you must understand how to market financial products (loans/credits) within regulatory guidelines while building high consumer trust.
 </li>
 <li>
 
 Complex Sale Cycles:
 
 Ability to market products that have a high price point and require consumer education.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 
 Experience:
 
 7+ years in Digital Marketing, with at least 2 years in a leadership role within
 
 Fintech, EdTech, or High-Ticket D2C
 
 .
 </li>
 <li>
 
 Technical Proficiency:
 
 Mastery of
 
 Google Ads Manager
 
 and
 
 Meta Business Suite
 
 .
 </li>
 <li>
 Deep experience with
 
 GA4
 
 ,
 
 GTM
 
 , and CRM tools (e.g., HubSpot, Salesforce).
 </li>
 <li>
 Knowledge of Ecommerce platforms (Shopify, Magento) and Marketplace backends.
 </li>
 <li>
 
 Analytical Prowess:
 
 Ability to build complex attribution models to understand how social awareness impacts search conversions.
 </li>
 <li>
 
 Creative Eye:
 
 Ability to brief creative teams on producing "thumb-stopping" content that simplifies complex solar/finance concepts.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 
 Direct Revenue:
 
 Total sales via D2C website and Marketplaces.
 </li>
 <li>
 
 Lead Generation:
 
 Cost per Qualified Lead (CPQL) for solar financing and B2B Sales.
 </li>
 <li>
 
 Organic Growth:
 
 Increase in non-paid traffic and domain authority.
 </li>
 <li>
 
 Retention:
 
 Customer Lifetime Value (LTV) and referral rates.
 </li>
 </ul>
 
 
</div>

Head - Digital Marketing & Ecommerce

<div>
 
 
 Role Overview:
 
 
 
 We are looking for a detail-oriented and analytical
 
 Business Analyst
 
 with strong technical skills in
 
 SQL, Tableau, and Python
 
 . The ideal candidate will work closely with business stakeholders to translate requirements into analytical solutions, generate meaningful insights, and support data-driven decision-making across the organization.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Partner with business, product, and operations teams to understand analytical requirements and translate them into effective data solutions.
 </li>
 <li>
 Extract, clean, and analyze large datasets using
 
 SQL
 
 to support reporting, insights, and strategic initiatives.
 </li>
 <li>
 Build interactive dashboards and visualizations using
 
 Tableau
 
 to communicate insights and trends to leadership.
 </li>
 <li>
 Use
 
 Python
 
 for data analysis, automation, and building analytical workflows or models (when required).
 </li>
 <li>
 Perform root cause analyses, identify business performance drivers, and develop actionable recommendations.
 </li>
 <li>
 Support KPI development, performance tracking, and business reviews through structured reporting.
 </li>
 <li>
 Collaborate with cross-functional teams to design scalable data solutions and process improvements.
 </li>
 <li>
 Present findings in a clear, concise manner to stakeholders and leadership teams.
 </li>
 </ul>
 <li>
 </li>
 
 
 Required Skills &amp; Experience:
 
 
 <ul>
 <li>
 2&ndash;7 years of experience as a
 
 Business Analyst
 
 , Data Analyst, or similar analytical role.
 </li>
 <li>
 Proficiency in
 
 SQL
 
 for data querying and transformation.
 </li>
 <li>
 Hands-on experience with
 
 Tableau
 
 for dashboard development and data visualization.
 </li>
 <li>
 Working knowledge of
 
 Python
 
 for analytics, automation, and data manipulation.
 </li>
 <li>
 Strong understanding of business metrics, analytical problem solving, and storytelling with data.
 </li>
 <li>
 Excellent communication skills with the ability to present complex insights clearly.
 </li>
 <li>
 Ability to work with cross-functional teams in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Experience working with product analytics, operations analytics, or financial/business reporting.
 </li>
 <li>
 Knowledge of statistical methods or basic predictive modeling.
 </li>
 <li>
 Exposure to cloud data platforms (AWS, GCP, Azure) or data warehousing tools (Snowflake, BigQuery, Redshift).
 </li>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business, Analytics, Economics, Statistics, or a related field.
 </li>
 </ul>
 
 
</div>

Business Analyst

Sodexo

<div>
 
 
 Position Title:
 
 Analyst/Senior Analyst &ndash; Finance Controlling
 
 
 
 
 
 Reports To:
 
 Assistant Manager &ndash; Finance Controlling
 
 
 
 Location:
 
 Mumbai, India
 
 
 
 Shift:
 
 Starting 7.30 pm IST
 
 
 
 
 
 
 Role Description:
 
 
 
 
 
 
 Sodexo Global Business Services (GBS) is hiring a Finance Analyst/Senior Finance Analyst that will provide financial support to a defined portfolio of moderately complex units and works independently as well as in collaboration with Assistant Manager Finance Controlling. The position requires strong analytical capability, good knowledge of core accounting and finance principles, and comfort working in a global, cross-functional environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Financial Reporting &amp; Close
 </li>
 <li>
 Own end-to-end financial support for assigned units.
 </li>
 <li>
 Perform weekly and monthly closes ensuring accuracy of P&amp;L, balance sheet, and unit-level financial results.
 </li>
 <li>
 Review financial transactions, payables, receivables, fixed assets, intercompany, chargebacks, etc., for correctness and compliance.
 </li>
 <li>
 Billing &amp; Compliance
 </li>
 <li>
 Prepare and validate customer billing as per contract terms.
 </li>
 <li>
 Ensure accuracy, consistency, and timely submission of billing packs.
 </li>
 <li>
 Analysis &amp; Decision Support
 </li>
 <li>
 Provide financial insights and variance analysis for unit profitability, budgeting, forecasting, cost control, and monthly projections.
 </li>
 <li>
 Support GMs/DMs/RVPs with quantitative analysis to define action plans for performance improvement.
 </li>
 <li>
 Business Partnering
 </li>
 <li>
 Work closely with District Managers, General Managers, and Segment Finance teams to support strategic decision-making.
 </li>
 <li>
 Respond to requests from business leadership.
 </li>
 <li>
 Operational Excellence
 </li>
 <li>
 Ensure the timeliness of data, reports, and dashboards.
 </li>
 <li>
 Support receivables management by coordinating with onshore teams, and clients to resolve billing/payment issues.
 </li>
 <li>
 Assist in planning annual budgets or project-specific plans.
 </li>
 <li>
 Maintain compliance with company policies, audit requirements, and regulatory standards.
 </li>
 <li>
 Process Improvement &amp; Knowledge Sharing
 </li>
 <li>
 Identify process inefficiencies and propose improvements to the management team.
 </li>
 <li>
 Provide training and guidance to junior team members and unit teams on financial processes.
 </li>
 <li>
 Complete required training and proactively discuss development needs with the manager.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Education
 
 
 
 Minimum Degree Requirements:
 
 
 Bachelor&rsquo;s degree in commerce/finance/accounting (B.Com, BBA, BBM, CA (Inter)/MBA-Finance preferred).
 
 
 Preferred Major Area of Study:
 
 
 Business Management/Financial Management/Corporate Finance/Accounting
 
 
 Experience
 
 
 Minimum years of related experience required:
 
 
 3-5 years of relevant experience in Accounting, Financial Analysis, FP&amp;A
 
 
 Preferred years of related experience:
 
 
 4-6 years of relevant experience in Accounting, Financial Analysis, FP&amp;A
 
 
 
 
 
 
 Competencies/Behaviors required for job
 
 
 
 
 
 <ul>
 <li>
 
 Technical
 
 </li>
 <li>
 Strong understanding of
 
 general accounting principles
 
 , financial reporting, budgeting, forecasting, AP/AR, and payroll fundamentals.
 </li>
 <li>
 Familiarity with
 
 financial systems/ERPs/SAP
 
 , data extraction tools, and analysis applications.
 </li>
 <li>
 Excellent
 
 Excel
 
 skills; ability to work with large data sets.
 </li>
 <li>
 
 Business &amp; Behavioral
 
 </li>
 <li>
 Good understanding of
 
 business operations
 
 and ability to interpret financial data for non-finance stakeholders.
 </li>
 <li>
 Strong
 
 customer service orientation:
 
 professional, calm, and solution driven.
 </li>
 <li>
 High
 
 attention to detail
 
 , accuracy, and data integrity.
 </li>
 <li>
 Strong communication skills: ability to simplify complex financial data.
 </li>
 <li>
 Team player with strong collaboration, cooperation, and problem-solving capabilities.
 </li>
 <li>
 Ability to prioritize tasks and meet deadlines in a dynamic shared services environment.
 </li>
 <li>
 Willingness to work on India public holidays when required (weekly close on Mondays). Compensatory offs will be provided.
 </li>
 </ul>
 
 
</div>

Analyst/Senior Analyst – Finance Controlling

LS Digital Group

<div>
 
 Associate - Digital Analytics
 
 
 
 Office Location
 
 : Ghansoli
 
 
 
 Position Description
 
 :
 
 <ul>
 <li>
 Work independently on tags configuration and the development of tags and data layer using Google Tag Manager for Web and Mobile Apps.
 </li>
 <li>
 Work as an individual contributor and handle pipeline of tagging requests received from various clients as well as support large scale projects.
 </li>
 <li>
 Develop, design, build, test, and monitor of Web data layer and web tags/pixels.
 </li>
 <li>
 Work with interactive marketing teams (paid media, social media, organic search engine optimization) for tracking in their areas and merging of their data with web analytics, as needed.
 </li>
 <li>
 A good understanding of Google ecosystem and can perform tagging across all Google platforms including marketing platforms.
 </li>
 <li>
 Work with program managers/customer service team for timely implementation of changes in tagging due to site changes.
 </li>
 <li>
 Tagging schemas and specifications for new sites and new site features.
 </li>
 <li>
 Quality assurance and debugging of tagging as implemented by developers.
 </li>
 <li>
 Write tagging specifications/flow for developers for enhanced ecommerce websites/apps.
 </li>
 <li>
 Implement proper cookie consent triggers to adhere to regulatory standards (GDPR, CCPA).
 </li>
 <li>
 Write JavaScript to pull data from the DOM, dataLayer, JavaScript variables, and data objects for implementation in Google Tag Manager. Server-side tags implementation is a plus.
 </li>
 <li>
 Write SQL/Big Queries to verify and report on Google Analytics in the data warehouse.
 </li>
 <li>
 Access the Google Tag Manager and Google Analytics APIs for automating tasks.
 </li>
 <li>
 Quality assurance and debugging of tagging as implemented by developers.
 </li>
 </ul>
 
 
 
 
 
 Responsibilities
 
 :
 
 <ul>
 <li>
 Strong knowledge of DHTML (HTML, CSS, JavaScript, DOM).
 </li>
 <li>
 Hands-on in Looker Studio (Previously Data Studio) is a plus.
 </li>
 <li>
 Experience architecting, designing, and implementing data within a data layer.
 </li>
 <li>
 Experience in reporting and data crunching.
 </li>
 <li>
 Experience debugging analytics and other HTTP requests with browser developer tools/extensions.
 </li>
 </ul>
 
 
</div>

Digital Analytics Associate

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