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ecommerce manager

Namak General Trading LLC

Job Description:We are looking for a motivated and experienced Ecommerce Specialist to manage and grow our online sales channels. The ideal candidate should have strong knowledge of marketplace platforms and the ability to identify trending and high-potential products.Key Responsibilities:<ul><li>Research and identify trending or high-demand products from platforms such as Amazon, Noon, Talabat, and Careem.</li><li>Analyze competitors and develop pricing strategies to stay competitive in the market.</li><li>Create and manage product listings, including product descriptions, images, and pricing.</li><li>Handle vendor and brand listings across marketplace platforms.</li><li>Manage and optimize our own ecommerce platform and develop strategies to increase sales.</li><li>Monitor product performance, sales data, and marketplace trends.</li><li>Coordinate with suppliers, marketing teams, and logistics when required.</li></ul>Requirements:<ul><li>Experience in ecommerce or marketplace management.</li><li>Strong understanding of product research and pricing strategy.</li><li>Experience listing products on major ecommerce platforms.</li><li>Basic knowledge of ecommerce analytics and performance tracking.</li><li>Strong organizational and communication skills.</li><li>Ability to work independently and deliver results.</li></ul>Preferred:<ul><li>Experience managing multiple ecommerce marketplaces.</li><li>Knowledge of product sourcing and supplier coordination.</li></ul>Job Types: Full-time, Fresher

E-Commerce Specialist

FIRSTCRY

Firstcry Retail DWC-LLC Dubai is seeking a detail-oriented and data-driven Assistant Manager &ndash; Online Merchandising to manage product presentation, onsite visibility, and sales optimization across categories on the FirstCry UAE platform. The role requires strong commercial acumen, ecommerce merchandising expertise, and the ability to collaborate with cross-functional teams to maximize conversions, revenue, and customer experience.Job location: Dubai South, UAEKey Responsibilities1. Online Merchandising &amp; Visibility<ul><li>Manage category storefronts, landing pages, and onsite placements to ensure strong product discoverability.</li><li>Plan and execute homepage banners, thematic collections, and seasonal campaigns.</li><li>Optimize product sorting, filters, and navigation to improve user experience and conversion rates.</li><li>Coordinate with design and content teams for high-quality product display.</li></ul>2. Sales &amp; Performance Optimization<ul><li>Monitor category performance including traffic, conversion, AOV, and revenue.</li><li>Identify high-potential SKUs and ensure strong visibility through strategic placements.</li><li>Plan promotional calendars including markdowns, bundles, and special price campaigns.</li><li>Track stock availability and reduce lost sales due to OOS products.</li></ul>3. Campaign &amp; Promotion Management<ul><li>Execute sale events (seasonal, mega sales, festive promotions).</li><li>Ensure accurate price drops, coupon tagging, and promotional communication onsite.</li><li>Work closely with marketing teams for traffic-driving campaigns.</li></ul>4. Catalog &amp; Content Excellence<ul><li>Ensure accurate product categorization, attributes, and taxonomy.</li><li>Maintain high-quality PDP content including images, videos, and descriptions.</li><li>Drive improvements in product content to enhance conversion.</li></ul>5. Inventory &amp; Supply Coordination<ul><li>Coordinate with sourcing and supply chain teams to maintain healthy stock levels.</li><li>Track fast-moving and slow-moving inventory for better planning.</li><li>Support liquidation planning for aged inventory.</li></ul>6. Data Analysis &amp; Reporting<ul><li>Prepare daily/weekly/monthly dashboards for sales and merchandising KPIs.</li><li>Use data insights to refine pricing, promotions, and assortment strategies.</li><li>Analyze customer behavior and onsite journeys for optimization opportunities.</li></ul>7. Team Leadership<ul><li>Lead and mentor a team of merchandisers and category executives</li><li>Allocate category responsibilities and ensure target achievement.</li><li>Drive team productivity, training, and performance reviews</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Ecommerce, or related field.</li><li>6-10 years of experience in Ecommerce Merchandising / Category Management.</li><li>Strong understanding of ecommerce KPIs and conversion funnels.</li><li>Proficiency in Excel and data analysis tools.</li><li>Experience in managing promotional campaigns and sale events.</li><li>Strong coordination and stakeholder management skills.</li></ul>Preferred Experience<ul><li>Experience in baby/kids products, or FMCG e-commerce categories.</li><li>Familiarity with GCC e-commerce market trends.</li></ul>Key Competencies<ul><li>Commercial mindset</li><li>Analytical thinking</li><li>Attention to detail</li><li>Customer-first approach</li></ul>If interested and if you have the relevant experience, please share your CV &amp; details to careers@firstcry.ae.Job Type: Full-timePay: AED10,000.00 - AED17,000.00 per monthWork Location: In person

Assistant Manager – Online Merchandising

noon

<div>
 
 Build the Future of Retail with Dubai Mall Online
 
 
 
 
 
 Dubai Mall is the world&rsquo;s most visited shopping destination &mdash; welcoming hundreds of millions of visitors every year and home to some of the most iconic global brands. Now, we&rsquo;re taking it online.
 
 
 Dubai Mall Online is a first-of-its-kind digital platform bringing the scale and energy of Dubai Mall into a powerful digital experience &mdash; redefining how customers discover, shop, and receive premium retail.
 
 
 The platform is being built through a long-term partnership between Emaar and noon, one of the world&rsquo;s leading technology and ecommerce companies. Powered by noon&rsquo;s world-class tech, logistics, and digital capabilities, Dubai Mall Online combines the strength of a global retail icon with the speed and ambition of a tech-led organization.
 
 
 We&rsquo;re assembling the founding team behind this launch and looking for ambitious builders who want to create something truly new. If you thrive in fast-paced environments, enjoy solving complex problems, and want to help shape the future of retail at global scale &mdash; this is your moment.
 
 
 Come help build the next chapter of an icon and redefine the future of retail.
 
 
 
 
 
 
 About noon
 
 
 
 Founded in the Middle East, noon is one of the world&rsquo;s leading digital commerce platforms, serving millions of customers across the UAE, Saudi Arabia, and Egypt.
 
 
 Over the past decade, noon has built a world-class technology platform, last-mile logistics network, and operations engine powering multiple businesses &mdash; from ecommerce and quick commerce to food delivery, fintech, and digital services.
 
 
 Today, noon operates some of the region&rsquo;s most recognizable consumer brands, including noon.com, noon Minutes, and Supermall, delivering at scale with speed, innovation, and customer obsession at its core.
 
 
 Joining noon means working in a high-ownership environment where small teams build big things, decisions move fast, and impact is visible. It&rsquo;s a place for builders who want to learn quickly, take responsibility early, and help shape the future of digital commerce in the region.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 We are seeking a Senior Manager, Customer Service to build and lead the customer service function for Dubai Mall Online. This role will be responsible for delivering a best-in-class customer support operation that reflects the premium standards of Dubai Mall while operating at the speed and scale of a modern ecommerce platform.
 
 
 Candidate will oversee customer service operations across all support channels, ensuring fast, efficient, and empathetic resolution of customer inquiries and issues. This leader will design scalable service processes, implement best-in-class support tooling and automation, and build high-performing teams capable of delivering consistent and high-quality customer service.
 
 
 As a founding leadership role, this position will play a critical part in establishing how customer service operates and scales for Dubai Mall Online from day one.
 
 
 
 
 
 
 What you'll do
 
 
 
 
 
 
 Customer Service Strategy &amp; Operations
 
 <ul>
 <li>
 Define and execute the overall customer service strategy aligned with Dubai Mall Online&rsquo;s premium brand positioning.
 </li>
 <li>
 Lead the day-to-day customer support operations across all service channels including chat, email, voice, and social media.
 </li>
 <li>
 Ensure fast, efficient, and high-quality resolution of customer inquiries, issues, and complaints.
 </li>
 <li>
 Develop service standards and operational frameworks that balance efficiency with high-quality service delivery.
 </li>
 <li>
 Drive continuous service improvement initiatives using customer feedback, operational data, and service analytics.
 </li>
 </ul>
 
 
 
 
 Customer Support Operations &amp; Escalations
 
 <ul>
 <li>
 Oversee all customer support activities including inquiries, complaints, order issues, delivery concerns, and return-related support.
 </li>
 <li>
 Design and optimize processes for handling returns, refunds, and exchanges in coordination with operations and logistics teams.
 </li>
 <li>
 Manage complex customer escalations and ensure timely and effective resolution.
 </li>
 <li>
 Act as the senior escalation owner for high-impact customer issues and executive-level cases.
 </li>
 <li>
 Partner closely with logistics, marketplace, product, and operations teams to resolve root-cause issues and prevent recurrence.
 </li>
 </ul>
 
 
 
 
 Tooling, Automation &amp; Process Excellence
 
 <ul>
 <li>
 Evaluate, implement, and optimize customer service platforms and support tooling.
 </li>
 <li>
 Drive automation initiatives to improve response times, resolution efficiency, and operational scalability.
 </li>
 <li>
 Develop and maintain scalable SOPs and service playbooks to ensure consistent customer service delivery.
 </li>
 <li>
 Leverage AI, workflow automation, and knowledge management systems to enhance support efficiency while maintaining service quality.
 </li>
 </ul>
 
 
 
 
 Team Leadership &amp; Capability Building
 
 <ul>
 <li>
 Build, lead, and develop a high-performing customer service organization.
 </li>
 <li>
 Design onboarding, training, and continuous development programs for customer support teams.
 </li>
 <li>
 Establish performance metrics, coaching frameworks, and quality assurance standards.
 </li>
 <li>
 Foster a service-oriented culture focused on responsiveness, accountability, and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 Performance Management &amp; Insights
 
 <ul>
 <li>
 Define and own customer service KPIs including CSAT, response time, resolution time, first-contact resolution, and escalation metrics.
 </li>
 <li>
 Translate customer feedback and support data into actionable operational improvements.
 </li>
 <li>
 Deliver regular executive reporting and recommendations based on service performance and operational insights.
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile
 
 
 
 
 
 <ul>
 <li>
 7+ years of experience in Customer Service, Customer Support, or Customer Operations leadership roles within ecommerce, marketplace, retail, or technology environments.
 </li>
 <li>
 Proven experience building or scaling customer service functions in fast-growth or launch environments.
 </li>
 <li>
 Strong understanding of ecommerce operations, logistics, and post-purchase customer support processes.
 </li>
 <li>
 Experience implementing customer service platforms, automation, and operational process improvements.
 </li>
 <li>
 Demonstrated success managing customer service performance metrics such as CSAT, response time, and resolution efficiency at scale.
 </li>
 <li>
 Strong stakeholder management skills with the ability to collaborate across operations, logistics, product, and marketplace teams.
 </li>
 <li>
 Experience leading and developing large operational support teams in high-growth environments.
 </li>
 </ul>
 
 
</div>

Senior Manager, Customer Service - Dubai Mall Online

<div>
 
 Are you a commercially minded buyer who knows how to balance product, performance, and consumer demand across multiple channels?
 
 
 
 
 
 We are working with a well known international lifestyle brand that is looking to hire a
 
 Senior Buyer
 
 to support its growing Direct to Consumer business across the region. This is a broad and high impact role covering
 
 retail stores, ecommerce, and franchise
 
 , with real visibility across both local and regional teams.
 
 
 
 
 
 This opportunity would suit someone who enjoys working at pace, can think strategically while staying close to the trade, and is excited by the chance to influence assortments, trading decisions, and future growth.
 
 
 
 
 
 In this role, you will play a key part in:
 
 <ul>
 <li>
 building commercially relevant assortments across stores, ecommerce, and partner channels
 </li>
 <li>
 driving in season trade, sell through, rebuys, and stock decisions
 </li>
 <li>
 supporting store tiering, launches, and product rollouts
 </li>
 <li>
 partnering closely with merchandising, ecommerce, VM, and regional stakeholders
 </li>
 <li>
 using market insight and performance data to shape better buying decisions
 </li>
 </ul>
 
 
 
 
 This role offers strong visibility, genuine ownership, and the chance to join a growing DTC function with clear room for progression over time.
 
 
 
 
 
 To be considered, candidates should ideally bring:
 
 <ul>
 <li>
 5+ years of buying experience within fashion, lifestyle or wider Retail space
 </li>
 <li>
 experience across assortment planning, trading, and stock management
 </li>
 <li>
 Middle East market exposure
 </li>
 <li>
 degree educated from a recognised university
 </li>
 <li>
 
 strong
 
 English communication skills and the ability to work in an international business environment
 </li>
 </ul>
 
 
 
 
 If you are interested in hearing more, please apply directly.
 
</div>

Senior Buyer

Family Outdoor Camping Trading

Job Summary:We are looking for an experienced eCommerce Executive to manage our Noon marketplace operations and drive sales. The ideal candidate will handle product listings, promotions, order management, and overall performance on Noon, ensuring a seamless shopping experience for customers.Key Responsibilities:<ul><li>Manage and optimize product listings on Noon (titles, images, descriptions, prices)</li><li>Monitor and process orders and returns efficiently</li><li>Run promotions, deals, and marketing campaigns on Noon</li><li>Track sales performance and report key metrics</li><li>Monitor competitors and market trends to adjust listings and pricing</li><li>Ensure accurate inventory updates in coordination with the warehouse</li><li>Respond to customer queries and resolve issues on the platform</li></ul>Requirements:<ul><li>Minimum 1 year experience managing Noon marketplace</li><li>Strong understanding of Noon Seller Lab / Vendor Central</li><li>Basic Excel skills for reporting and sales tracking</li><li>Knowledge of eCommerce sales strategies and online marketing</li><li>Good communication and problem-solving skills</li></ul>Preferred Skills:<ul><li>Experience with other marketplaces like Amazon or Shopify is a plus</li><li>Ability to analyze sales data and suggest improvements</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthWork Location: In person

Noon eCommerce Executive

Majid Al Futtaim

<div>
 
 Job Title:
 
 
 Manager - Account Management | Majid Al Futtaim Retail | Digital HO (UAE)
 
 
 
 
 
 Role Profile:
 
 
 The Manager - Account Management is part of a dynamic, result-oriented business development/sales organization, The role will be focused on new seller recruitment for Carrefour Marketplace business. The role holder will be responsible for lead generation, lead evaluation (cold calls, seller visits, emails, etc.), launching the business on Carrefour Marketplace. The role will require strong relationship management skills to identify and close win-win partnerships. The Manager - Account Management will also be helping sellers to grow their business on Carrefour Marketplace by driving adoption and awareness of various marketplace tools, and help provide sellers with insights.
 
 
 
 
 
 Role Details:
 
 
 
 Account/Category Management Responsibilities
 
 
 <ul>
 <li>
 Source, call, close deals, and manage top local and international Sellers across many categories to help with their online growth using the marketplace platform.
 </li>
 <li>
 Be the unique point of contact for your Sellers regarding sales, business development, and account management.
 </li>
 <li>
 Conduct weekly/monthly and quarterly deep dives to understand root cause of your sellers&rsquo; performances and actions to accelerate growth.
 </li>
 <li>
 Prioritize your work and sourcing strategy with high potential Sellers based on their capacity to provide a good customer experience thanks to their unique products, capability to be priced competitively, and ensure an end-to-end good experience
 </li>
 <li>
 Ensure that every Seller meets the quality bar required and meet customers&rsquo; expectations, and category quality guidelines. Be the voice of Sellers, by raising their pain points and concern to the product team.
 </li>
 <li>
 Lead deep-dive analyses on category performance, pricing, supply trends, and competitive benchmarks to identify revenue and margin growth opportunities.
 </li>
 <li>
 Own category strategy including selection priorities, brand acquisition, pricing, and promotional roadmaps.
 </li>
 <li>
 Build annual and quarterly business plans, defining category targets, benchmarks, and success metrics.
 </li>
 <li>
 Evaluate category health and drive initiatives to improve availability, ASP optimization, attach-rate enrichment, and customer experience.
 </li>
 <li>
 Strong Excel and Tableau skills with SQL is a big plus. Knowledge of productivity tools like SalesForce, ZOHO
 </li>
 <li>
 Identify opportunities to improve the Marketplace Selling Partners experience through scalable solutions and manage their roll-out.
 </li>
 <li>
 Demonstrated ability to dive deep in understanding the business, product, customer, and relevant landscape.
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications/education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Marketing , Advertising or Sales
 </li>
 <li>
 Master's degree is preferrable
 </li>
 </ul>
 
 
 
 
 
 Minimum experience
 
 
 <ul>
 <li>
 5+ years in a similar position
 </li>
 <li>
 3+ years in an Ecommerce environment
 </li>
 </ul>
 
 
</div>

Manager - Account Management (Category)

MCG Talent

<div>
 
 We are currently hiring for a Social Media Manager to work for a client in Dubai that designs and manufactures elegant, high-quality watches, jewelry, handbags, perfumes, and leather goods designed to enhance personal style.
 
 
 
 
 
 The Role As
 
 Social Media Marketing Manager
 
 , you will take a hands-on role in executing our marketing vision. You will be responsible for driving integrated campaigns across digital, social media, and influencer marketing, ensuring alignment with the brand&rsquo;s identity. This includes both strategic and operational responsibilities- from ideation and planning to execution and performance analysis.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 &bull; Plan and create strategies focusing on awareness, engagement, and conversion.
 
 
 &bull; Manage the day-to-day operations of social media channels (Instagram, TikTok, Snapchat, Facebook), including content planning, scheduling, publishing, and community engagement, running Google &amp; Meta ads.
 
 
 &bull; Contribute creatively to campaign ideation, brand storytelling, and audience engagement strategies.
 
 
 &bull; Drive marketing initiatives, product launches, and seasonal campaigns through strategic planning, execution, and timely content delivery.
 
 
 &bull; Create and manage a content calendar, tag &amp; organize relevant assets by creating an asset library, manage hashtags, &amp; identify relevant occasions and opportunities for sales and special offers.
 
 
 &bull; Identify and manage influencer partnerships to amplify brand presence and drive product interest.
 
 
 &bull; Copywrite social media content and eMail blasts. Plan, send, measure, and optimize eMail blasts. &bull; Track, analyze, and report on campaign performance metrics (social media, email, influencer) and suggest optimizations based on insights.
 
 
 &bull; Stay informed on industry trends, competitive activity, and customer behavior to help inform marketing decisions and identify growth opportunities.
 
 
 
 
 
 
 Job requirements:
 
 
 
 &bull; 2&ndash;5 years of experience in a social media, content, or brand/marketing role in the UAE, ideally in fashion, lifestyle, or eCommerce.
 
 
 &bull; Experience managing social platforms (Instagram, TikTok, Snapchat, Facebook) and executing content/marketing calendars.
 
 
 &bull; Familiarity with influencer marketing and content collaborations.
 
 
 &bull; Hands-on experience with Klaviyo, G-Suite, and social media scheduling tools (e.g. Hootsuite).
 
 
 &bull; Experience with Adobe Suite, or other creative tools.
 
 
 &bull; Strong English communication skills (written &amp; spoken); Arabic language skills are a strong plus.
 
 
 &bull; Bachelor's degree in Marketing, Communications, or a related field preferred.
 
</div>

Social Media Marketing Manager

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