engagement specialist

account management manager

account manager

engagement manager

Rackspace Technology

<div>
 Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We&rsquo;ve evolved Fanatical Support to encompass the entire customer journey &mdash; providing Fanatical Experience&trade; from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.
 
 
 The Professional Services team delivers a wide range of projects for both clients and business partners. The Professional Services Engagement Manager (Project Manager) will build and maintain a solid working relationship with coworkers and clients, from pre-sales efforts to project delivery. You will motivate engineering teams and customers&rsquo; technology executives, acting as Scrum Master and the central point of contact for all parties to orchestrate technical delivery. The ability to manage customer expectations and establish long-term partnerships by delivering complex projects effectively, on time, on budget, and according to agreed-upon scope, is critical to this role.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Hands-on project management, including initiation, planning, and execution of projects and account-related activities, facilitating resolution of issues and roadblocks
 </li>
 <li>
 Drive key decisions across projects, manage customer expectations, present and interface with project sponsors, and communicate trade-offs and risks
 </li>
 <li>
 Effectively leverage Agile principles, coaching and training technical project and customer team members on best practices
 </li>
 <li>
 Continue maintaining relationships with customer contacts in collaboration with sales, during and beyond project delivery
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Applicants must have a Bachelor's degree in Computer Science, Software Engineering, or a related field"
 </li>
 <li>
 Proven hands-on experience (ideally 3+ years) with cloud migration
 </li>
 <li>
 Proven experience of managing projects through a full lifecycle, ideally within a service delivery / consultancy environment
 </li>
 <li>
 At least 3 years of hands-on Agile experience, acting as Scrum Master
 </li>
 <li>
 Extensive knowledge of project management disciplines, methodologies, best practices, and tools
 </li>
 <li>
 Strong communication skills; experience presenting to executives
 </li>
 <li>
 Customer-facing consulting experience or experience delivering technology services projects
 </li>
 <li>
 Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security
 </li>
 <li>
 Technical background (software development/engineering, database/system design, IaaS)
 </li>
 <li>
 Self-starter with results oriented, proactive management approach
 </li>
 <li>
 Ability to learn on the job quickly and desire to develop expertise in AWS
 </li>
 <li>
 Ability to work in a fast-paced consulting environment and collaborate effectively as a team member
 </li>
 <li>
 Applicants must be willing to work Mon-Fri &amp; hours which match US timezones as many of the projects will be with US based customers
 
 
 
 </li>
 </ul>
 
 About Rackspace Technology
 
 
 
 We are the multicloud solutions experts. We combine our expertise with the world&rsquo;s leading technologies &mdash; across applications, data and security &mdash; to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
 
 
 
 More on Rackspace Technology
 
 
 
 Though we&rsquo;re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
 
</div>

Engagement Manager

CrewBloom

We are seeking a highly articulate, personable, and proactive Engagement Specialist to join our client’s team. In this role, you will be the primary point of contact for their health plan members, acting as a trusted advisor and brand ambassador. Your goal is to foster deep relationships, drive participation in health programs, and ensure our members feel heard and valued.
 This position requires a native level of English proficiency. While English as a second language is welcome, candidates must demonstrate a neutral, professional accent to ensure clear communication with our diverse member base.
 
Job Responsibilities
 <ul>
<li>Member Outreach & Relationship Building: Execute phone-based engagement strategies to increase member retention. You will build trust through regular, empathetic communication.</li>
<li>Strategic Execution: Implement tailored engagement plans designed to improve member participation in health plan benefits and wellness initiatives.</li>
<li>Feedback & Insight Gathering: Actively listen to members to identify pain points, gather feedback on services, and pinpoint opportunities to improve our provider network and care delivery.</li>
<li>Cross-Functional Collaboration: Work closely with Marketing, Operations, and Clinical teams to ensure engagement strategies are aligned with broader company goals.</li>
<li>Issue Resolution: Serve as a professional first point of contact to address member concerns, questions, or complex issues with speed and empathy.</li>
</ul>
Requirements: 
<ul>
<li>Linguistic Excellence: Native English fluency is a strict requirement. You must possess exceptional verbal and written communication skills with a neutral accent.</li>
<li>Interpersonal Skills: A natural ability to build rapport quickly over the phone and navigate sensitive conversations with patience and professionalism.</li>
<li>No Industry Bias: Prior experience in the medical or healthcare industry is not required. We value your communication skills and ability to connect with people above all else; we will provide the necessary industry training.</li>
<li>Problem-Solving Mindset: Ability to think on your feet and resolve member issues while maintaining a positive "can-do" attitude.</li>
<li>Organizational Skills: Proficiency in managing outreach schedules and documenting member interactions accurately in a CRM or database.</li>
</ul>
Minimum Technical and Work Environment Requirements: 
<ul>
<li>Internet Connection:</li>
<li>Primary internet connection with a minimum speed of 15 Mbps.</li>
<li>Backup internet connection with at least 10 Mbps.</li>
<li>Backup connection must be capable of supporting work during a power outage.</li>
<li>Primary Device:</li>
<li>Desktop or laptop equipped with at least:</li>
<li>Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.</li>
<li>A minimum of 8 GB RAM.</li>
<li>Backup Device:</li>
<li>Must meet or exceed the performance of an Intel Core i3 processor.</li>
<li>Must be functional during power interruptions.</li>
<li>A functioning webcam.</li>
<li>A noise-canceling USB headset.</li>
<li>A quiet, dedicated home office space.</li>
<li>Peripherals and Workspace: A smartphone for communication and verification purposes.</li>
</ul>
Benefits: 
<ul>
<li>Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.</li>
<li>Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.</li>
<li>Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.</li>
<li>Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.</li>
<li>Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.</li>
<li>Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.</li>
</ul>

Engagement Specialist

Organo Group

HR CoordinatorReports To: HR ManagerLocation: 6th of OctoberKey Responsibilities<ul><li>Support end-to-end recruitment activities by posting vacancies on job boards, social media platforms, and internal channels.</li></ul><ul><li>Screen CVs based on predefined job requirements and shortlist qualified candidates.</li></ul><ul><li>Coordinate interview schedules, confirmations, and logistics with candidates and interview panels.</li></ul><ul><li>Maintain accurate and up-to-date recruitment trackers, candidate databases, and hiring reports.</li></ul><ul><li>Assist in preparing job offers and follow up with candidates to complete employment documentation.</li></ul><ul><li>Support HR team participation in job fairs, career events, and employer branding activities when required.</li></ul><ul><li>Ensure a positive candidate experience throughout the recruitment process.</li></ul><ul><li>Support the implementation of the company&rsquo;s performance management system and annual appraisal cycles.</li></ul><ul><li>Coordinate performance review timelines and follow up with employees and managers to ensure on-time completion.</li></ul><ul><li>Maintain accurate, confidential performance appraisal records and documentation.</li></ul><ul><li>Track performance improvement plans and follow-up actions in coordination with HR Manager.</li></ul><ul><li>Prepare summary reports on appraisal completion rates and performance trends.</li></ul><ul><li>Coordinate onboarding programs for new hires, including orientation schedules and joining documentation.</li></ul><ul><li>Ensure all onboarding documents are completed, signed, and archived accurately.</li></ul><ul><li>Support internal communication initiatives such as announcements, newsletters, and employee recognition posts.</li></ul><ul><li>Assist in organizing employee engagement activities, events, and well-being initiatives.</li></ul><ul><li>Collect, compile, and analyze new-hire feedback and employee engagement data.</li></ul><ul><li>Support initiatives that foster a positive, inclusive, and engaging workplace culture.</li></ul><ul><li>Prepare regular HR reports related to recruitment, onboarding, and performance management.</li></ul><ul><li>Provide day-to-day HR support to employees and escalate issues to HR Manager when required.</li></ul><ul><li>Support internal audits, inspections, and HR documentation reviews.</li></ul>Job Requirements<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration or a related field.</li></ul><ul><li>HR certificate or Diploma is a Must.</li></ul><ul><li>1 - 2 years of experience in HR, particularly in recruitment or HR operations.</li></ul><ul><li>Experience with HRMS or HR software is an advantage.</li></ul><ul><li>Female is Preferred.</li></ul><ul><li>Ability to prepare accurate and organized HR reports.</li></ul>Personal &amp; Behavioral Skills:<ul><li>Excellent verbal and written communication skills</li></ul><ul><li>Strong organizational skills and the ability to handle multiple tasks simultaneously.</li></ul><ul><li>Attention to detail and accuracy in documentation and follow-up.</li></ul><ul><li>Team player with a positive attitude</li></ul><ul><li>Problem-solving skills and decision-making ability for day-to-day HR matters.</li></ul>Job Type: Full-timePay: E&pound;10,000.00 - E&pound;15,000.00 per monthApplication Question(s):<ul><li>Do you hold a bachelor&rsquo;s degree?</li><li>How many years of Human Resources experience do you currently have?</li><li>Do you have an HR certificate or diploma?</li><li>What are your salary expectations for this role?</li></ul>

HR Coordinator

mazeed

<div>
 
 Company Description
 
 
 
 Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
 
 
 Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.
 
 
 
 Job Description
 
 
 
 
 Responsibilities:
 
 
 
 
 Team Leadership &amp; Supervision
 
 
 
 <ul>
 <li>
 Supervise, coach, and support the Customer Success team in managing active customers.
 </li>
 <li>
 Conduct regular one-on-one meetings, performance reviews, and coaching sessions.
 </li>
 <li>
 Ensure consistent execution of engagement plans, renewals processes, and service standards.
 </li>
 <li>
 Support team capacity planning, prioritization, and development.
 
 
 </li>
 </ul>
 
 Customer Relationship Management &amp; Retention
 
 
 
 <ul>
 <li>
 Own the ongoing success and satisfaction of customers and onboarding in the Financial Services and SaaS products
 </li>
 <li>
 Ensure proactive customer engagement, health checks, and value delivery.
 </li>
 <li>
 Identify risk accounts early and lead retention and recovery plans.
 </li>
 <li>
 Handle customer escalations and high-impact relationships when needed.
 
 
 </li>
 </ul>
 
 Renewals Management &amp; Revenue Protection
 
 
 
 <ul>
 <li>
 Oversee and drive the end-to-end customer renewal process.
 </li>
 <li>
 Provide regular performance and renewal forecasts to management.
 </li>
 <li>
 Ensure timely renewal outreach, follow-ups, and contract discussions.
 </li>
 <li>
 Collaborate with Sales and Finance on pricing, contracts, and payment follow ups.
 
 
 </li>
 </ul>
 
 Performance Monitoring, Reporting &amp; KPI
 
 
 
 <ul>
 <li>
 Track and analyze customer success metrics such as NPS score, retention, churn, and renewal rates.
 </li>
 <li>
 Ensure accurate CRM records for customer activities and account health.
 </li>
 <li>
 Use insights to improve customer engagement and their outcomes.
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Collaborate closely with product, operations, and support teams to ensure seamless execution and alignment on client needs.
 </li>
 <li>
 Join the commercial team to identify client needs and deliver tailored product demos based on the industry and business model.
 
 
 </li>
 </ul>
 
 Product Adoption &amp; Engagement
 
 
 
 Monitor and drive the adoption of the product among customers, analyze usage data, provide insights, and suggest strategies to improve engagement and value realization.
 
 
 
 Upselling &amp; Cross-Selling
 
 
 
 Identify opportunities within existing accounts to expand product usage or sell additional solutions, in alignment with customer needs and business goals.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 4-to-6-year Experience Customer facing role
 </li>
 <li>
 Proven ability to manage customer relationships, drive product adoption, and ensure satisfaction.
 </li>
 <li>
 Hands-on experience managing subscription renewals, upsells, or retention initiatives.
 </li>
 <li>
 Track record of meeting or exceeding renewal or retention of KPIs.
 </li>
 <li>
 Upselling and Cross selling experience
 </li>
 <li>
 Experience supervising, mentoring, or coaching a small team (1&ndash;6 members preferred).
 </li>
 <li>
 Ability to set goals, provide guidance, and monitor performance.
 </li>
 <li>
 Experience in SaaS, technology, or software solutions and Services is highly preferred.
 </li>
 <li>
 Familiarity with CRM tools (HubSpot, Salesforce, or similar) and data-driven customer management.
 </li>
 <li>
 Experience analyzing customer data, usage metrics, and health scores to identify risks and opportunities.
 </li>
 <li>
 C1 or above in English level
 </li>
 <li>
 Familiarity with ERP platforms (e.g., Odoo, SAP, Oracle, or Microsoft Dynamics) is a plus
 </li>
 <li>
 Understanding of financial reporting, data analysis, and ERP workflows.
 </li>
 <li>
 Proficient in Excel and Power Point
 </li>
 <li>
 Basic understanding of data migration processes and ERP configuration steps is a plus
 
 
 </li>
 </ul>
 Additional Information
 
 
 If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
 
 
 Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.
</div>

Customer Success Team Lead

MC Ledger

<div>Company Description 
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team. 
Job Description 
Responsibilities:
Team Leadership &amp; Supervision<ul><li>
Supervise, coach, and support the Customer Success team in managing active customers.</li><li>
Conduct regular one-on-one meetings, performance reviews, and coaching sessions.</li><li>
Ensure consistent execution of engagement plans, renewals processes, and service standards.</li><li>
Support team capacity planning, prioritization, and development.</li></ul>
Customer Relationship Management &amp; Retention<ul><li>
Own the ongoing success and satisfaction of customers and onboarding in the Financial Services and SaaS products</li><li>
Ensure proactive customer engagement, health checks, and value delivery.</li><li>
Identify risk accounts early and lead retention and recovery plans.</li><li>
Handle customer escalations and high-impact relationships when needed.</li></ul>
Renewals Management &amp; Revenue Protection<ul><li>
Oversee and drive the end-to-end customer renewal process.</li><li>
Provide regular performance and renewal forecasts to management.</li><li>
Ensure timely renewal outreach, follow-ups, and contract discussions.</li><li>
Collaborate with Sales and Finance on pricing, contracts, and payment follow ups.</li></ul>
Performance Monitoring, Reporting &amp; KPI<ul><li>
Track and analyze customer success metrics such as NPS score, retention, churn, and renewal rates.</li><li>
Ensure accurate CRM records for customer activities and account health.</li><li>
Use insights to improve customer engagement and their outcomes.</li></ul>
Cross-Functional Collaboration<ul><li>
Collaborate closely with product, operations, and support teams to ensure seamless execution and alignment on client needs.</li><li>
Join the commercial team to identify client needs and deliver tailored product demos based on the industry and business model.</li></ul>
Product Adoption &amp; Engagement
Monitor and drive the adoption of the product among customers, analyze usage data, provide insights, and suggest strategies to improve engagement and value realization.
Upselling &amp; Cross-Selling 
Identify opportunities within existing accounts to expand product usage or sell additional solutions, in alignment with customer needs and business goals. 
Qualifications<ul><li> 
4-to-6-year Experience Customer facing role</li><li>
Proven ability to manage customer relationships, drive product adoption, and ensure satisfaction.</li><li>
Hands-on experience managing subscription renewals, upsells, or retention initiatives.</li><li>
Track record of meeting or exceeding renewal or retention of KPIs.</li><li>
Upselling and Cross selling experience</li><li>
Experience supervising, mentoring, or coaching a small team (1&ndash;6 members preferred).</li><li>
Ability to set goals, provide guidance, and monitor performance.</li><li>
Experience in SaaS, technology, or software solutions and Services is highly preferred.</li><li>
Familiarity with CRM tools (HubSpot, Salesforce, or similar) and data-driven customer management.</li></ul><ul><li>
Experience analyzing customer data, usage metrics, and health scores to identify risks and opportunities.</li><li>
C1 or above in English level</li><li>
Familiarity with ERP platforms (e.g., Odoo, SAP, Oracle, or Microsoft Dynamics) is a plus</li><li>
Understanding of financial reporting, data analysis, and ERP workflows.</li><li>
Proficient in Excel and Power Point</li><li>
Basic understanding of data migration processes and ERP configuration steps is a plus</li></ul> 
Additional Information 
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</div>

ITS Information Technology Solutions

<div>About the Role: 
We are seeking a results-driven Senior Marketing Specialist to lead and execute our marketing initiatives. You will be responsible for building brand awareness, driving engagement, and supporting business growth through strategic campaigns, digital marketing, and effective stakeholder communication.
Key Responsibilities:<ul><li>
Social Media Management: Plan, create, and manage content across all platforms.</li><li>
Email Marketing: Develop and execute campaigns to engage leads and clients.</li><li>
Event Management: Organize webinars, workshops, and corporate events.</li><li>
Content Strategy: Develop content plans aligned with brand and campaign goals.</li><li>
Marketing Collateral: Create brochures, presentations, and promotional materials.</li><li>
Website Management: Maintain and optimize website content and structure.</li><li>
Internal Communication: Coordinate internal communications to ensure alignment.</li><li>
Media Buying: Plan and execute paid media campaigns across digital and offline channels.</li><li>
Stakeholder Communication: Ensure effective engagement with clients, partners, and internal stakeholders.</li></ul>
Qualifications:
1- Bachelors degree in Marketing, Business, or a related field.
2- 3 years of experience in marketing, with at least 6-1 year in IT or Cybersecurity
3- Expertise in social media, content creation, email campaigns, and events.
4- Excellent communication, planning, and organizational skills.
5- Data-driven mindset with the ability to analyze and report on campaign performance.</div>

Marketing Specialist

Explore 48+ Engagement manager in Giza this January. Find roles across top companies and apply now to boost your career.

48 engagement manager jobs IN Giza

Engagement Manager

Engagement Specialist

Engagement Specialist

HR Coordinator

Customer Success Team Lead

Customer Success Team Lead

Marketing Specialist