relationship manager

engagement manager

Rackspace Technology

<div>
 Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We&rsquo;ve evolved Fanatical Support to encompass the entire customer journey &mdash; providing Fanatical Experience&trade; from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.
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 The Professional Services team delivers a wide range of projects for both clients and business partners. The Professional Services Engagement Manager (Project Manager) will build and maintain a solid working relationship with coworkers and clients, from pre-sales efforts to project delivery. You will motivate engineering teams and customers&rsquo; technology executives, acting as Scrum Master and the central point of contact for all parties to orchestrate technical delivery. The ability to manage customer expectations and establish long-term partnerships by delivering complex projects effectively, on time, on budget, and according to agreed-upon scope, is critical to this role.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Be Doing
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Hands-on project management, including initiation, planning, and execution of projects and account-related activities, facilitating resolution of issues and roadblocks
  </li>
  <li>
   Drive key decisions across projects, manage customer expectations, present and interface with project sponsors, and communicate trade-offs and risks
  </li>
  <li>
   Effectively leverage Agile principles, coaching and training technical project and customer team members on best practices
  </li>
  <li>
   Continue maintaining relationships with customer contacts in collaboration with sales, during and beyond project delivery
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Applicants must have a Bachelor's degree in Computer Science, Software Engineering, or a related field"
  </li>
  <li>
   Proven hands-on experience (ideally 3+ years) with cloud migration
  </li>
  <li>
   Proven experience of managing projects through a full lifecycle, ideally within a service delivery / consultancy environment
  </li>
  <li>
   At least 3 years of hands-on Agile experience, acting as Scrum Master
  </li>
  <li>
   Extensive knowledge of project management disciplines, methodologies, best practices, and tools
  </li>
  <li>
   Strong communication skills; experience presenting to executives
  </li>
  <li>
   Customer-facing consulting experience or experience delivering technology services projects
  </li>
  <li>
   Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security
  </li>
  <li>
   Technical background (software development/engineering, database/system design, IaaS)
  </li>
  <li>
   Self-starter with results oriented, proactive management approach
  </li>
  <li>
   Ability to learn on the job quickly and desire to develop expertise in AWS
  </li>
  <li>
   Ability to work in a fast-paced consulting environment and collaborate effectively as a team member
  </li>
  <li>
   Applicants must be willing to work Mon-Fri &amp; hours which match US timezones as many of the projects will be with US based customers
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Rackspace Technology
  <br/>
  <br/>
 </strong>
 We are the multicloud solutions experts. We combine our expertise with the world&rsquo;s leading technologies &mdash; across applications, data and security &mdash; to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
 <br/>
 <br/>
 <strong>
  More on Rackspace Technology
  <br/>
  <br/>
 </strong>
 Though we&rsquo;re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
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 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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</div>


Engagement Manager

Vodafone

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose</b></h2>
</div><div><p>
Responsible for managing and driving the growth of Vodafone Cash&rsquo;s active customer base across all offered services, while ensuring a distinctive and seamless customer experience at every touchpoint. This role involves developing innovative propositions that enhance customer engagement and loyalty, as well as managing internal and external stakeholders to achieve shared objectives.</p><p></p><p><br>
You will continuously monitor and evaluate product performance to identify improvement opportunities, propose enhancements, and support strategic decision-making. Creativity is essential, as you are expected to generate out-of-the-box ideas that boost customer activity and engagement. Strong analytical skills are also required to interpret data effectively and translate insights into actionable plans.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Profile</b></h2>
</div><div><ul><li>Creative thinking for ideas to enhance customer engagement and activity
</li><li>Daily Monitoring for performance and actions
</li><li>Converting analytics and data into actionable plans
</li><li>Manage internal/ external stakeholders in product development/operations</li><li>
Knowledge of Egyptian fintech market</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Competencies &amp; Qualifications</b></h2>
</div><div><ul><li><b>Exceptional Interpersonal &amp; Communication Skills</b><br>
Strong people management capabilities, effective communication, and the ability to adapt quickly to change.</li><li><b>
Problem-Solving &amp; Quality Orientation</b><br>
Skilled in crisis management with a detail-oriented approach and a strong focus on delivering high-quality outcomes</li><li><b>
Fintech Market Expertise</b><br>
Solid understanding of the Egyptian fintech landscape, with the ability to propose effective promotions that drive Vodafone Cash revenue growth and increase the active base.</li><li><b>
Data Analysis &amp; Insight Generation</b><br>
Proficient in building dashboards, analyzing key KPIs, and translating data into actionable insights that support strategic decisions and enhance customer understanding.</li><li><b>
Product &amp; Campaign Management</b><br>
Experienced in planning and managing product sprints, defining requirements, coordinating stakeholders, delivering ATL/BTL campaigns, maintaining year-round engagement calendars, managing external partners, and contributing to annual budget and target planning.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2>
</div><div><p>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><p>
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><p>
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><p>
Together we can.</p></div></div></div></div>

VF Cash Commercial Specialist

mazeed

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
 <br/>
 <br/>
 Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Performance &amp; Growth Marketing Manager will lead mazeed&rsquo;s marketing growth engine across the full customer lifecycle, from acquisition to activation, retention, and revenue expansion. This role combines strategic performance marketing with growth initiatives focused on user adoption, engagement, and lifetime value (LTV).
 <br/>
 <br/>
 Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Strategy &amp; Leadership
  </li>
  <li>
   Develop and execute a holistic growth and performance marketing strategy covering acquisition, activation, retention, and re-engagement.
  </li>
  <li>
   Own key growth metrics, including CAC, LTV, retention rate, activation rate, and active users.
  </li>
  <li>
   Work closely with the Content, Design, and Product teams to ensure alignment between marketing activities and business priorities.
  </li>
  <li>
   Lead, mentor, and develop the performance and growth marketing team.
  </li>
  <li>
   Acquisition &amp; Funnel Optimization
  </li>
  <li>
   Plan and manage digital campaigns across all paid channels (Google, Meta, LinkedIn, YouTube, etc.) to drive high-quality leads and sign-ups.
  </li>
  <li>
   Collaborate with the Sales and Product teams to ensure smooth handover and conversion tracking across the funnel.
  </li>
  <li>
   Continuously test and optimize creatives, targeting, landing pages, and conversion flows to maximize ROI.
  </li>
  <li>
   Growth &amp; Retention
  </li>
  <li>
   Build and manage user activation and engagement campaigns through email, in-app messages, and marketing automation.
  </li>
  <li>
   Partner with Customer Success and Product to identify user drop-off points and launch retention experiments.
  </li>
  <li>
   Launch cross-sell, upsell, and referral initiatives to increase user lifetime value (LTV).
  </li>
  <li>
   Data, Analytics &amp; Experimentation
  </li>
  <li>
   Own marketing dashboards and performance reports; monitor and analyze KPIs weekly and monthly.
  </li>
  <li>
   Design and execute A/B tests to validate hypotheses and drive continuous improvement.
  </li>
  <li>
   Leverage analytics tools (Google Analytics, HubSpot, etc.) to uncover insights and inform growth strategies.
  </li>
  <li>
   Cross-Functional Collaboration
  </li>
  <li>
   Collaborate with the Design and Content teams on messaging, storytelling, and creative optimization.
  </li>
  <li>
   Work with Partnerships and Communications to support co-marketing initiatives that boost reach and engagement.
  </li>
  <li>
   Align with Finance and Management on budgeting, forecasting, and ROI reporting.
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications
 <br/>
 <br/>
 To be a successful candidate for this role and a start Performance Marketing &amp; Growth Manager, we will look for:
 <br/>
 <br/>
 <ul>
  <li>
   5+ years of experience in performance or growth marketing, preferably within SaaS, fintech, or B2B tech in GCC.
  </li>
  <li>
   Proven experience managing paid campaigns across Google Ads, Meta, LinkedIn, X, and Snapchat, and other digital platforms.
  </li>
  <li>
   Strong command of HubSpot, Google Analytics, Meta Business Suite is a must
  </li>
  <li>
   Hands-on experience with marketing automation and engagement tools like WebEngage, MoEngage, or similar.
  </li>
  <li>
   Solid understanding of tracking, attribution, and conversion optimization.
  </li>
  <li>
   Data-driven mindset with strong analytical and A/B testing skills.
  </li>
  <li>
   Excellent communication and collaboration skills &mdash; comfortable working with cross-functional teams (Content, Design, Product, Sales).
  </li>
  <li>
   Up-to-date with the latest trends and best practices in performance and growth marketing.
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
 <br/>
 <br/>
 Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.
</div>


Performance and Growth Marketing Manager

MC Ledger

<div><b>Company Description</b><p><br>
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.</p><p>
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.</p><b><br>
Job Description</b><p><br>
The Performance &amp; Growth Marketing Manager will lead mazeed&rsquo;s marketing growth engine across the full customer lifecycle, from acquisition to activation, retention, and revenue expansion. This role combines strategic performance marketing with growth initiatives focused on user adoption, engagement, and lifetime value (LTV).</p><p></p><p><br>
Responsibilities:</p><ul><li><p><b>
Strategy &amp; Leadership</b></p></li><li><p>
Develop and execute a holistic growth and performance marketing strategy covering acquisition, activation, retention, and re-engagement.</p></li><li><p>
Own key growth metrics, including CAC, LTV, retention rate, activation rate, and active users.</p></li><li><p>
Work closely with the Content, Design, and Product teams to ensure alignment between marketing activities and business priorities.</p></li><li><p>
Lead, mentor, and develop the performance and growth marketing team.</p></li><li><p><b>
Acquisition &amp; Funnel Optimization</b></p></li><li><p>
Plan and manage digital campaigns across all paid channels (Google, Meta, LinkedIn, YouTube, etc.) to drive high-quality leads and sign-ups.</p></li><li><p>
Collaborate with the Sales and Product teams to ensure smooth handover and conversion tracking across the funnel.</p></li><li><p>
Continuously test and optimize creatives, targeting, landing pages, and conversion flows to maximize ROI.</p></li><li><p><b>
Growth &amp; Retention</b></p></li><li><p>
Build and manage user activation and engagement campaigns through email, in-app messages, and marketing automation.</p></li><li><p>
Partner with Customer Success and Product to identify user drop-off points and launch retention experiments.</p></li><li><p>
Launch cross-sell, upsell, and referral initiatives to increase user lifetime value (LTV).</p></li><li><p><b>
Data, Analytics &amp; Experimentation</b></p></li><li><p>
Own marketing dashboards and performance reports; monitor and analyze KPIs weekly and monthly.</p></li><li><p>
Design and execute A/B tests to validate hypotheses and drive continuous improvement.</p></li><li><p>
Leverage analytics tools (Google Analytics, HubSpot, etc.) to uncover insights and inform growth strategies.</p></li><li><p><b>
Cross-Functional Collaboration</b></p></li><li><p>
Collaborate with the Design and Content teams on messaging, storytelling, and creative optimization.</p></li><li><p>
Work with Partnerships and Communications to support co-marketing initiatives that boost reach and engagement.</p></li><li><p>
Align with Finance and Management on budgeting, forecasting, and ROI reporting.</p></li></ul><b><br>
Qualifications</b><p><br>
To be a successful candidate for this role and a start Performance Marketing &amp; Growth Manager, we will look for:<br>
</p><ul><li><p>5+ years of experience in performance or growth marketing, preferably within SaaS, fintech, or B2B tech in GCC.</p></li><li><p>
Proven experience managing paid campaigns across Google Ads, Meta, LinkedIn, X, and Snapchat, and other digital platforms.</p></li><li><p>
Strong command of HubSpot, Google Analytics, Meta Business Suite is a must</p></li><li><p>
Hands-on experience with marketing automation and engagement tools like WebEngage, MoEngage, or similar.</p></li><li><p>
Solid understanding of tracking, attribution, and conversion optimization.</p></li><li><p>
Data-driven mindset with strong analytical and A/B testing skills.</p></li><li><p>
Excellent communication and collaboration skills &mdash; comfortable working with cross-functional teams (Content, Design, Product, Sales).</p></li><li><p>
Up-to-date with the latest trends and best practices in performance and growth marketing.</p></li></ul><b><br>
Additional Information</b><p><br>
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.</p><p>
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</p></div>

EVA Pharma

<div><p>Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.<br>
We are seeking an experienced and visionary <b>Franchise Manager &ndash; Specialty Care</b> to lead the strategic direction, performance, and growth of our specialty franchise. The ideal candidate will bring strong commercial leadership, deep market understanding, and the passion to elevate patient care through innovative solutions.<br>
<br>
<b>Job Summary</b></p><p>
The <b>Franchise Manager &ndash; Specialty Care</b> will own the strategic, commercial, and operational leadership of a specialized therapeutic area. You will drive portfolio excellence, lead cross-functional execution, and ensure sustained growth across the franchise.<br>
<br>
<b>Key Responsibilities</b></p><ul>
<li>
Develop and implement the overall franchise strategy, ensuring alignment with corporate goals and market dynamics.</li>
<li>Lead cross-functional teams to ensure flawless execution and business continuity.</li>
<li>Drive lifecycle management and commercial plans for current and future products within the specialty portfolio.</li>
<li>Identify market opportunities, competitive threats, and emerging trends to guide strategic decision-making.</li>
<li>Oversee launch excellence for new products, ensuring impactful go-to-market strategies.</li>
<li>Manage franchise performance through robust forecasting, KPI tracking, and continuous performance optimization.</li>
<li>Coach and develop team members to ensure high capability, engagement, and commercial effectiveness.</li>
</ul><p>
</p><p><b>Requirements</b></p><ul>
<li>
Bachelor&rsquo;s degree in <b>Pharmaceutical Sciences</b>.</li>
<li><b>10+ years of progressive commercial/marketing experience</b> within the pharmaceutical industry.</li>
<li>Proven <b>people management</b> experience is essential.</li>
<li>Demonstrated success in specialty markets</li>
<li>Marketing certification is an advantage.</li>
<li>Strong strategic thinking, analytical skills, and business acumen.</li>
<li>Ability to lead cross-functional teams in a fast-paced, performance-driven environment.</li></ul></div>

Franchise Manager - Specialty Care

BayanTech

<div><p>The Digital Marketing Account Manager will be responsible for overseeing all digital marketing initiatives, including Content, SEO, Social Media, and Media Buying, to ensure the smooth execution and alignment of all marketing requests with the brands objectives.</p><p>
Also act as the main liaison between different marketing sections (Content, Design, SEO, Media Buying) and ensure that all deliverables meet quality and timeline expectations.</p><p><b>
Job Requirements:</b></p><ul><li>
Minimum of 3+ years in a similar Digital Marketing or Account<p></p>
Management role.</li><li>
Proven experience working in a corporate environment.</li><li>
Arabic Native and Advanced English proficiency (spoken and written).</li><li>
Solid understanding of SEO, social media management, content workflows, and Media Buying.</li><li>
Experience using project management tools (Trello, Asana, Notion, or ClickUp) and analytics tools (Google Analytics, Meta Insights, etc.).</li><li>
Strong communication, multitasking, organization, and attention to detail.</li><li>
Bachelors degree in Marketing, Business, or any related field.</li></ul><p><b>
Role Overview &amp; Key Responsibilities:</b></p><p><b>
1. Request &amp; Project Management:</b></p><ul><li><br>
Receive and track all marketing requests.</li><li>Ensure proper assignment of requests to relevant sections (content, SEO, design, ads).</li><li>Follow up on deadlines and ensure the timely delivery of all materials.</li><li>Maintain and regularly update a detailed tracker of ongoing and completed requests.</li><li>Prioritize tasks based on campaign importance and deadlines.</li></ul><div><b>
2. </b><b>Content &amp; Social Media Coordination:</b><br>
<ul><li>Align monthly content calendars and campaigns.</li><li>Review content drafts, visuals, and post captions to ensure brand tone consistency.</li><li>Coordinate social media posting schedules and monitor engagement metrics.</li><li>Work with the content and design teams to ensure cohesive and on-brand storytelling.</li><li>Review monthly performance of social media platforms and propose improvements.</li></ul><br>
<b>
3. SEO &amp; Website Coordination:</b><br>
<ul><li>Coordinate with the SEO team to ensure blogs, pages, and landing content align with keyword strategies.</li><li>Track keyword ranking updates and monitor performance reports.</li><li>Ensure all published materials follow SEO best practices (meta tags, CTAs, readability, etc.).</li><li>Assist in reviewing monthly SEO performance reports.</li></ul><br>
<b>
4. Media Buying Oversight:</b><br>
<ul><li>Coordinate with the media buying team to plan and monitor Media Buying (Google, Meta, LinkedIn).</li><li>Review campaign goals, targeting, and creatives before launch.</li><li>Follow up on campaign results and ensure optimization recommendations are implemented.</li><li>Support in preparing monthly performance summaries.</li></ul><br>
<b>
5. Reporting &amp; Performance Monitoring:</b><br>
<ul><li>Collect insights from all digital channels (SEO, social, ads).</li><li>Compile monthly marketing performance reports.</li><li>Highlight key wins, areas for improvement, and action items for the upcoming month.</li><li>Cross-Functional Collaboration</li><li>Communicate effectively with all marketing sections to ensure smooth coordination.</li><li>Support in planning and executing product launches, campaigns, or special events.</li><li>Participate in brainstorming sessions, competitor reviews, and strategy discussions.</li><li>Ensure all marketing actions align with brand tone and identity.</li></ul><br>
<b>
6. KPIs &amp; Performance Metrics:</b><br>
<ul><li>Task Management: % of completed requests on time and within quality standards.</li><li>Social Media: Engagement rate, follower growth, and campaign reach.</li><li>SEO: Traffic growth, ranking improvement, and organic leads.</li><li>Media Buying: Lead generation, CTR, and cost per lead.</li><li>Reporting &amp; Organization: Timely submission of monthly summaries and reports.</li></ul></div></div>

Digital Marketing Account Manager (Hybrid)

Kraft Heinz

<p></p><div><div><div><div><div><div><div><div><div><ul><div><b>All Posting Locations:</b> Giza, Al Jizah, EG
</div><div><b>Job Functions:</b> Quality</div>
<div><b>Date Published:</b> November 17, 2025</div>
<div><b>Ref#:</b> R-96287</div></ul><div></div><div><br>
</div></div></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div>ABOUT THE ROLE</div></div><div><div>
Job Description</div>
<div><p>The Kraft Heinz Company is looking for a Laboratory Manager to manage the microbiology, chemistry, and receiving material labs within CFI. The Laboratory Manager will lead the lab teams to ensure accurate result analysis with the support of management staff. They will follow the job descriptions related to this role.</p>
</div><div><p>The Laboratory Manager coaches and develops their team by serving as a leadership coach and resource, and spends floor time gathering information on quality systems and improvements.</p>
</div><div><p><b>Responsibilities</b></p>
</div><div><ul><li><p>Provide management and leadership to deliver business results and operational improvements.</p>
</li></ul></div><div><ul><li><p>Be accountable for microbiological and chemical analyses, monitoring, and evaluation.</p>
</li></ul></div><div><ul><li><p>Determine microbiological, chemical, and process laboratory analysis methods.</p>
</li></ul></div><div><ul><li><p>Follow up on, revise, and validate analysis methods.</p>
</li></ul></div><div><ul><li><p>Provide SOP training for microbiology, chemistry, and receiving laboratories.</p>
</li></ul></div><div><ul><li><p>Lead and follow accredited external laboratory analysis processes according to plan.</p>
</li></ul></div><div><ul><li><p>Oversee purchasing processes for laboratory consumables for microbiology, chemistry, and receiving labs.</p>
</li></ul></div><div><ul><li><p>Manage microbiology and chemistry approvals and communicate results for product release.</p>
</li></ul></div><div><ul><li><p>Achieve safety, quality, productivity, efficiency, customer service, cost, and employee engagement objectives through individual and team contributions.</p>
</li></ul></div><div><ul><li><p>Manage the pest control process within Kraft Heinz Egypt: follow up with the pest control company, ensure appropriate pest control risk assessments and mitigation actions are in place, and conduct monthly review meetings to monitor KPIs.</p>
</li></ul></div><div><ul><li><p>Be accountable for incoming materials inspection (RM &amp; PM) and share results appropriately.</p>
</li></ul></div><div><ul><li><p>Handle out-of-specification material investigations and outcomes with SQA.</p>
</li></ul></div><div><ul><li><p>Ensure the site has the correct specifications for all incoming materials and packaging materials, including shade cards and reference samples.</p>
</li></ul></div><div><ul><li><p>Provide direction, leadership, development, and support to direct reports through empowerment, teamwork, on-the-job assignments, and continuous improvement projects.</p>
</li></ul></div><div><ul><li><p>Develop, promote, and support continuous improvement and cross-functional initiatives.</p>
</li></ul></div><div><ul><li><p>Ensure product and workplace quality by following all procedures and guidelines; comply with all established GMP, GLP, KHMS, GR, and housekeeping responsibilities.</p>
</li></ul></div><div><ul><li><p>Be responsible for knowledge transfer to associates to create a succession plan and achieve self-sufficiency in daily operations.</p>
</li></ul></div><div><ul><li><p>Build a network with the regional team and align on technology best practices.</p>
</li></ul></div><div><p><b>Qualifications</b></p>
</div><div><ul><li><p>Bachelor&rsquo;s degree in Science, Agriculture, or Pharmacy.</p>
</li></ul></div><div><ul><li><p>At least 7 years of experience in lab positions (preferably in FMCG).</p>
</li></ul></div><div><ul><li><p>Strong knowledge of quality processes in FMCGs.</p>
</li></ul></div><div><ul><li><p>Proven track record in food chemistry, food microbiology, and food hazard management for high- and low-risk foods.</p>
</li></ul></div><div><ul><li><p>Auditing and evaluation skills.</p>
</li></ul></div><div><ul><li><p>Experience managing teams of 10+ people.</p>
</li></ul></div><div><ul><li><p>Training in ISO 17025, GMP, GLP, pest control, HACCP and food safety standards, and ISO 22000 Lead Auditor.</p>
</li></ul></div><div><ul><li><p>Excellent command of both spoken and written Arabic and English.</p>
</li></ul></div><div>Location(s)</div>
<p>6 October Factory</p><p><br>
</p><p><b>Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes</b><b>.</b></p></div></div></div></div></div></div>

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