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assistant guest relations manager

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entertainment centre manager

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Entertainment Manager | MAF Entertainment | Operations
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The role of the Manager is to provide leadership, and operational direction to team members across Leisure, Entertainment and Cinema assigned site/s. This role will ensure optimal customer experience is delivered consistently while protecting LEC brands, guidelines, and monitoring business costs. Role Details
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Oversees site operations, ensuring alignment with SOPs, MAF policies, legal regulations, and operational budgets, while coordinating audits and managing site reporting and reviews.
 </li>
 <li>
 Maintains a strong customer-centric focus by resolving escalations, conducting feedback reviews (e.g., NPS), and implementing service excellence standards.
 </li>
 <li>
 Leads, mentors, and supports staff through coaching, training, performance management, succession planning, and promoting a positive work environment.
 </li>
 <li>
 Supports the launch and expansion of sites by validating operations, ensuring service readiness, and enhancing customer satisfaction.
 </li>
 <li>
 Collaborates with HSE teams to enforce safety standards, inspect compliance, identify risks, and promote a culture of safety.
 </li>
 <li>
 Oversees financial activities including budgeting, cost control, revenue tracking, and ensuring EBITDA and net profit targets are met.
 </li>
 <li>
 Coordinates with internal stakeholders to align site initiatives, programs, and services with business goals and quality expectations.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 6&ndash;8 years of operational experience, including 2+ years in a managerial role within Leisure &amp; Entertainment, F&amp;B, customer service, retail, or hospitality, with a track record of team leadership and customer service excellence.
 </li>
 <li>
 Willing to perform ad hoc duties, work flexible hours (including evenings, weekends, holidays), and travel occasionally to support new openings.
 </li>
 <li>
 Demonstrates strong communication, negotiation, time management, financial and legal acumen, strategic implementation, and cultural awareness.
 </li>
 <li>
 Committed to delivering excellent customer experience, adhering to brand standards, and acting as a MAF and LEC Culture Ambassador
 </li>
 <li>
 Supports achievement of sales and EBITDA targets, manages OPEX, and implements capital plans to ensure effective site maintenance and operations.
 </li>
 <li>
 Experienced in crisis management and emergency evacuation procedures, with relevant training (e.g., PIC 3, IOSH MS, NEBOSH), and capable of supporting regional projects when needed.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Operations Manager - Entertainment

DMCC (Dubai Multi Commodities Centre)

<div>
 
 
 About Us
 
 
 
 DMCC is a government entity established in 2002 to enhance commodity trade flows through Dubai. We perform a range of roles which continue to position Dubai as the preferred destination for global commodities trade and DMCC as the world&rsquo;s No.1 Free Zone.
 
 
 
 
 
 
 Company Profile:
 
 
 
 DMCC is a center of global trade. Headquartered in Dubai, DMCC is the world&rsquo;s most interconnected Free Zone, home to over 25,000 member companies and the leading trade and enterprise hub for commodities. Whether developing vibrant neighborhoods with world-class property like Jumeirah Lakes Towers and the much-anticipated Uptown Dubai or delivering high-performance business services, DMCC provides everything its dynamic community needs to live, work, and thrive. Made for Trade, DMCC is proud to sustain and grow Dubai&rsquo;s position as the place to be for global trade today and long into the future.
 
 
 
 
 
 
 Role Summary:
 
 
 
 The Manager &ndash; Gaming Centre leads DMCC&rsquo;s Gaming ecosystem strategy and operations, owning the Centre&rsquo;s commercial performance, member experience, and program portfolio. The role is accountable for annual revenue and occupancy targets, programme ROI, member net promoter score (NPS), and overall P&amp;L delivery for the Centre, while strengthening DMCC&rsquo;s value proposition through new services, strategic partnerships, and flagship initiatives.
 
 
 
 
 
 The Manager identifies, develops, and manages key partnerships across government, publishers, platforms, technology vendors, investors, and academia, designs and launches products and programmes (e.g., acceleration, academy, tournaments); and steers sales and marketing for the Gaming Centre. The role coordinates cross-functional delivery with Corporate Sales, Business Setup, Legal &amp; Compliance, Property, and Member Success to drive client acquisition and retention.
 
 
 
 
 
 The Manager provides market and competitor intelligence to inform strategy, pricing, and product roadmap; maintains strong governance and risk management practices; and represents DMCC at high-profile engagements to generate leads and partnerships.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Work with the Senior Director on defining the Gaming Centre&rsquo;s strategy and annual operating plan; maintain product &amp; programme roadmap aligned to DMCC strategy.
 </li>
 <li>
 Collaborate with key partners on delivering the center's activation programs (acceleration, incubation, and networking) in collaboration with Marketing.
 </li>
 <li>
 Run day-to-day Centre operations, services, SLAs and member lifecycle (onboarding, engagement, renewal) and monitor the Centre&rsquo;s performance and ensure that both operational and revenue targets are achieved
 </li>
 <li>
 Take ownership of revenue, occupancy, and programme monetization (leasing, sponsorships, ticketing, education fees). Manage OPEX, pricing and discounting within thresholds.
 </li>
 <li>
 Identify collaboration opportunities and develop long-term strategic partnerships with key government stakeholders, businesses and industry bodies relevant to the Gaming ecosystem.
 </li>
 <li>
 Evaluate opportunities (events, projects) in the gaming sector, prepare business cases and negotiating with parties on the finer details of the commercial arrangements.
 </li>
 <li>
 Promote the Centre and generate leads by participating in relevant events as an attendee, exhibitor and/or speaker.
 </li>
 <li>
 Host inbound delegations relevant to the Centre and deliver the Centre&rsquo;s value proposition, linking it to DMCC&rsquo;s overall vision and objectives. Identify opportunities for collaboration and lead generation and ensure post meeting follow-up is conducted.
 </li>
 <li>
 Design, launch and scale programmes (acceleration, academy, tournaments) for the DMCC Gaming Centre.
 </li>
 <li>
 Develop value added services catering to the gaming sector, by identifying the right service providers, negotiating the commercials and legal terms, and onboarding them to DMCC.
 </li>
 <li>
 Co-develop integrated campaigns with Marketing; provide input to create content and thought leadership
 </li>
 <li>
 Take ownership of dashboards and reporting for the Centre; perform market/competitor analysis to inform decisions.
 </li>
 <li>
 Build, coach and performance-manage a small team; manage vendors and mentors.
 </li>
 <li>
 Coordinate cross-functionally with Corporate Sales, Business Setup, Property, Member Success and others and support the teams in client meetings related to gaming and esports.
 </li>
 <li>
 Efficiently working with sales, business setup, operational enablement and member success team members to review future opportunities for business development.
 </li>
 <li>
 Ensure that the marketing plans and content for the Gaming Centre is in line with our vision and objectives.
 </li>
 <li>
 Work closely with market research agencies to develop a clear understanding of the ecosystem&rsquo;s business, market and potential clients to ensure relevant information is provided.
 </li>
 <li>
 Form relationships, negotiating terms and manage performance for a range of service providers, government departments and other business partners.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree, a Master&rsquo;s degree would be preferred.
 </li>
 <li>
 At least 5-7 years' experience in business development, partnerships, or product development in Gaming or a related industry, with 2 years in a people leadership role.
 </li>
 <li>
 Gaming &amp; Esports sector, platform/publisher landscape, strategic analysis, pricing, go-to-market. Computer literacy, with excellent communication &amp; negotiation skills.
 </li>
 <li>
 Market familiarity in the UAE &amp; the wider GCC region.
 </li>
 </ul>
 
 
 
 
 
 The successful candidate will enjoy the following:
 
 
 <ul>
 <li>
 Working at the world&rsquo;s best Free Zone with highly motivated colleagues
 </li>
 <li>
 A very diverse workforce from all around the globe
 </li>
 <li>
 Well-being initiatives all over the year
 </li>
 <li>
 Market competitive basic salary
 </li>
 <li>
 Housing allowance
 </li>
 <li>
 Transportation allowance
 </li>
 <li>
 National Allowance
 </li>
 <li>
 Annual flight allowance
 </li>
 <li>
 Other alternative family benefits
 </li>
 <li>
 Pension Scheme
 </li>
 <li>
 Discretionary bonus schemes
 </li>
 <li>
 Generous annual leave
 </li>
 <li>
 Medical and life insurance cover
 </li>
 <li>
 Free covered parking
 </li>
 <li>
 Retail discounts with over 450 outlets across JLT.
 </li>
 </ul>
 
 
</div>

Manager – Gaming Centre (U.A.E. National）

Our Legacy Creations (OLC)

We are seeking a highly skilled Entertainment Production Manager (Technology) to oversee the on-site installation and delivery of all technical entertainment systems for a major live event. This role focuses on managing the successful integration of Audio, Video, Lighting, and related technical departments, ensuring that all systems are installed, tested, and operated to world-class standards.The ideal candidate brings extensive experience managing complex entertainment technology deployments in high-profile events and excels at coordinating multiple vendors, departments, and schedules in a dynamic, fast-paced environment.Key Responsibilities<ul><li>Oversee and coordinate the onsite installation, setup, and delivery of all entertainment technology systems (Audio, Video, Lighting, and related disciplines).</li><li>Manage day-to-day onsite operations, including scheduling, contractor supervision, and access management.</li><li>Ensure all installations meet design specifications, technical requirements, and safety standards.</li><li>Liaise between technical vendors, production management, creative teams, and venue representatives to ensure seamless integration and communication.</li><li>Track progress and maintain daily reports, issue logs, and coordination notes.</li><li>Anticipate and resolve technical or logistical challenges quickly and effectively.</li><li>Support testing, commissioning, and show-readiness of all systems in coordination with department heads.</li><li>Uphold the highest HSE and quality standards throughout all technical activities.</li></ul>Qualifications &amp; Experience<ul><li>Minimum 6+ years&rsquo; experience in technical production or entertainment technology management for large-scale events, concerts, or theatrical productions.</li><li>Proven success managing onsite installation teams and coordinating Audio, Video, and Lighting vendors.</li><li>Strong knowledge of technical production workflows, safety compliance, and event infrastructure.</li><li>Ability to interpret and execute technical drawings, system layouts, and rigging plots.</li><li>Excellent organizational and communication skills; adept at working across multiple disciplines and nationalities.</li><li>Experience in international or Middle Eastern event markets preferred.</li><li>Fluent in English (Arabic an advantage).</li><li>Valid UAE driving license preferred.</li></ul>Personal Attributes<ul><li>Calm and solutions-focused under pressure.</li><li>Technically fluent and detail-oriented.</li><li>Strong leadership presence with a collaborative, professional approach.</li><li>Adaptable to extended hours and evolving onsite conditions typical of large event delivery.</li></ul>Job Type: Temporary Contract length: 2 monthsPay: AED5,500.00 - AED8,250.00 per weekApplication Question(s):<ul><li>Do you have an active work, residency or freelance visa and, if so, when does it expire?</li></ul>Experience:<ul><li>Live Event Audio/Video/Lighting: 5 years (Required)</li></ul>Expected Start Date: 15/11/2025

Entertainment Production Manager, Technology - Large Event

Dubai Holding Entertainment

<div>
 
 
 About Dubai Holding Entertainment:
 
 
 
 Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.
 
 
 
 
 
 Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai&rsquo;s mesmerizing skyline.
 
 
 
 
 
 Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.
 
 
 
 
 
 As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts&trade; is the Middle East&rsquo;s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE&trade; Dubai, LEGOLAND&reg; Dubai and LEGOLAND&reg; Water Park.
 
 
 
 
 
 Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.
 
 
 
 
 
 Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit &ndash; reaching over 200 nationalities and 4 million listeners each week in seven languages.
 
 
 
 
 
 Building on ARN&rsquo;s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.
 
 
 
 
 
 
 Job Overview:
 
 
 
 Here's your chance to step into the role of Attendant - Entry Operations at Dubai Parks and Resorts in Dubai Holding Entertainment. In this position, you'll take on key responsibilities that include:
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Greet and assist guests at the entrance with professionalism and courtesy.
 </li>
 <li>
 Operate ticketing systems, validate admissions, and monitor turnstile functions.
 </li>
 <li>
 Ensure smooth guest flow and timely resolution of entry-related issues.
 </li>
 <li>
 Provide accurate information about park facilities, timings, and promotions.
 </li>
 <li>
 Report equipment malfunctions, guest feedback, and operational incidents.
 </li>
 <li>
 Maintain cleanliness, order, and safety standards within the entry zone.
 </li>
 <li>
 Support crowd control measures during peak periods and special events.
 </li>
 <li>
 Adhere to company policies and standard operating procedures.
 </li>
 <li>
 Any other duties may be reasonably requested by the Management Team
 </li>
 </ul>
 
 
 
 
 
 
 
 
 About you:
 
 
 
 The preferred candidate for this role should possess the following experience and credentials:
 
 <ul>
 <li>
 High School Certificate or Diploma.
 </li>
 <li>
 1&ndash;2 years in a guest-facing or customer service role, preferably in leisure, retail, or hospitality.
 </li>
 <li>
 Proficient in ticketing or POS systems
 </li>
 <li>
 Strong communication and guest handling skills
 </li>
 <li>
 Basic troubleshooting for entry equipment
 </li>
 <li>
 Multilingual ability is an advantage
 </li>
 </ul>
 
 
 
 
 
 About the Benefits:
 
 
 
 In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!
 
</div>

Entry Operations - Attendant - Dubai Parks and Resorts - Dubai Holding Entertainment

B2C Solutions WLL

<ul><li>Conceptualize and execute bespoke birthday celebrations, from intimate gatherings to lavish parties, ensuring each event reflects the client&#x27;s vision.</li><li>Manage all aspects of event planning, including venue selection, vendor coordination (catering, entertainment, decor), and budget management, guaranteeing seamless execution.</li><li>Oversee administrative tasks such as managing calendars, scheduling appointments, handling correspondence, and preparing reports, ensuring operational efficiency.</li><li>Source and negotiate with vendors to secure the best deals and ensure high-quality services within budget constraints, maximizing value for clients.</li><li>Develop and maintain detailed event timelines and checklists, ensuring all tasks are completed on schedule and within the allocated timeframe.</li><li>Provide exceptional customer service, building strong relationships with clients, addressing their concerns, and exceeding their expectations.</li><li>Manage guest lists, invitations, RSVPs, and communication, ensuring all attendees receive timely and accurate information.</li><li>Coordinate on-site event management, including setup, execution, and breakdown, ensuring a smooth and enjoyable experience for all.</li><li>Handle confidential information with discretion and maintain the privacy of clients and their events, upholding professional ethics.</li></ul>

Uregent opening with 360 Play -Dubai- A family Entertainment center

Accor

We are seeking an enthusiastic and organized Assistant Entertainment Manager to join our dynamic team in Dubai, United Arab Emirates. In this role, you will support the Entertainment Manager in planning, coordinating, and executing a wide range of entertainment activities and events for our guests.

Responsibilities:
<ul>
<li>Assist in developing and implementing innovative entertainment programs and activities</li>
<li>Coordinate with performers, vendors, and internal departments to ensure smooth execution of events</li>
<li>Support the recruitment, training, and supervision of entertainment staff</li>
<li>Help manage budgets and financial aspects of entertainment operations</li>
<li>Ensure compliance with UAE entertainment regulations and cultural sensitivities</li>
<li>Collaborate with marketing teams to promote entertainment offerings</li>
<li>Address guest inquiries and feedback related to entertainment services</li>
<li>Assist in maintaining and updating entertainment equipment and facilities</li>
<li>Contribute to the continuous improvement of entertainment programs through data analysis and guest feedback</li>
<li>Support the Entertainment Manager in administrative tasks and reporting</li>
</ul>

Assistant Entertainment Manager

Six Senses

Duties and Responsibilities:
As Residences Concierge, I will assume full responsibility for the efficient operation in the following:
<ul>
 <li>Respond to and coordinate Residents requests for special arrangements or services (e.g., babysitting, business centre services, dry cleaning, financial services, flowers, interpretation services, mailing, notary, repairs, religious services, reservations, spa services, entertainment/sporting events, shopping, and any other relevant requests) by planning with approved specialized third-party vendors according to Six Senses guidelines.</li>
 <li>Maintain a high standard of personal appearance, grooming, and hygiene.</li>
 <li>Have knowledge of all safety, security, and emergency procedures related to the position in line with brand and statutory requirements.</li>
 <li>Ensure the privacy of residents, partners, and guests by applying an extra level of protection to any sensitive personal data and using confidential information only to perform the job.</li>
 <li>Have knowledge and strict adherence to LQA standards.</li>
 <li>Be knowledgeable of all in-house and arriving Residents.</li>
 <li>Maintain up-to-date Residents profiles in the Property Management System.</li>
</ul>
Qualifications

Residences Concierge

Explore 4606+ Entertainment centre manager in Dubai this November. Find roles across top companies and apply now to boost your career.