technical support engineer

ai engineer, light

ai platform engineer

analytics engineer ii

contracts engineer

etic it support engineer

<div>Line of Service
Internal Firm Services
Industry/Sector
Technology
Specialism
IFS - Information Technology (IT)
Management Level
Associate
Job Description &amp; Summary
Job Responsibilities:
<ul><li>Install and configure laptops to support the onboarding process of the new employees.
</li><li>Handle the on-boarding process in terms of delivering IT equipment, collecting relevant documentation, and giving IT induction when required.
</li><li>Provide IT support for all related issues in domains of hardware (laptops, Printers, smartphones (iPhone\Android) and software (Windows 10, Google Suite and in-house applications).
</li><li>Provide remote or on-site IT support for ETIC staff;
</li><li>Perform IT assets management activities in terms of registration, assignment, and recycling of IT assets over the relevant systems.
</li><li>Provide on site support for meeting rooms and video conferences.
</li><li>Work with firmwide IT teams to manage local IT operations to ensure the IT systems are operating reliably, and IT requests are being handled through the right channels;
</li><li>Work with firmwide IT teams to assess technical and operational requirements of business solutions, and implement / test system solutions;
</li><li>Responsible for the efficient and effective delivery of quality IT service to ETIC staff;
</li></ul>What we are looking for:
<ul><li>1-2 years of experience in IT Support role;
</li><li>A self-motivated fast learner, who can demonstrate initiative and adaptability to a dynamic environment;
</li><li>Ability to work in a team environment with a professional and enthusiastic attitude;
</li><li>Android, IOS apps experience, Networking/Computer Science background;
</li><li>CCNA \ MCSA knowledge is preferable;
</li><li>ITIL Foundation Certification is a plus;
</li><li>Good oral and written communication and interpersonal skills;
</li><li>Proficiency in English;
</li></ul>Additional application instructions
<ul><li>Work style: On-Site
</li><li>Location: New Cairo - CFC
</li></ul>Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Emotional Regulation, Empathy, Enterprise Architecture (EA), Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Object-Oriented Programming (OOP), Optimism, Scripting Languages, Security Protocol Analysis {+ 6 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
Yes
Government Clearance Required?
No
Job Posting End Date
September 1, 2026</div>

ETIC, IT Support Engineer

Mindware

<div>
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
 </li>
 <li>
 Troubleshoot hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain IT systems and applications.
 </li>
 <li>
 Monitor system performance and ensure availability.
 </li>
 <li>
 Escalate complex issues to senior engineers or vendors when necessary.
 </li>
 <li>
 Document incidents, solutions, and technical procedures.
 </li>
 <li>
 Support system upgrades, patches, and maintenance activities.
 </li>
 <li>
 Assist in implementation and deployment projects.
 </li>
 <li>
 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
 </li>
 <li>
 Good understanding of:
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 </li>
 <li>
 Active Directory and user management
 </li>
 <li>
 Basic virtualization concepts (VMware / Hyper-V is a plus)
 </li>
 <li>
 Backup and security best practices
 </li>
 <li>
 Experience with ticketing systems.
 </li>
 <li>
 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

Arrow Electronics

<div>
 
 Position
 
 
 
 Senior IT Security Compliance Engineer
 
 
 
 Job Description
 
 
 
 The Senior IT Security Compliance Engineer is responsible for developing, maintaining, and advancing the organization&rsquo;s security compliance posture. This role leads security audits, manages compliance frameworks, and ensures the effectiveness of security controls across the organization. The position works closely with cross‑functional stakeholders to support regulatory requirements, customer security inquiries, and continuous security improvements in a SaaS/cloud-based environment.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop, review, and maintain IT security policies, standards, procedures, and guidelines in alignment with industry best practices and regulatory requirements.
 </li>
 <li>
 Lead and coordinate compliance initiatives for security frameworks and standards, including but not limited to ISO 27001, SOC 2, CMMC, NIST, and internal security assessments.
 </li>
 <li>
 Manage audit readiness activities, including documentation preparation, evidence collection, stakeholder coordination, and remediation tracking for internal and external audits.
 </li>
 <li>
 Respond to customer and partner security questionnaires, ensuring accurate, consistent, and timely responses.
 </li>
 <li>
 Conduct periodic security and risk assessments to evaluate the effectiveness of security controls and identify improvement opportunities.
 </li>
 <li>
 Track, manage, and follow up on vulnerability remediation efforts in collaboration with IT, engineering, and operations teams.
 </li>
 <li>
 Prepare and deliver security metrics, compliance reports, and executive-level summaries.
 </li>
 <li>
 Provide security awareness, training, and education to employees to promote a strong security culture across the organization.
 </li>
 <li>
 Support continuous improvement of governance, risk, and compliance (GRC) processes and tooling.
 
 
 </li>
 </ul>
 
 Requirements And Qualifications
 
 
 
 <ul>
 <li>
 Strong knowledge of information security principles, risk management, and compliance frameworks, with a solid understanding of ISO 27001 requirements and controls.
 </li>
 <li>
 Hands-on experience supporting audits and compliance programs for frameworks such as ISO 27001, SOC 2, CMMC, NIST, or similar.
 </li>
 <li>
 GRC-related certification (e.g., CISSP, CISA, CRISC, ISO 27001 Lead Implementer/Lead Auditor) is preferred.
 </li>
 <li>
 Experience working in SaaS or technology-driven environments is highly desirable.
 </li>
 <li>
 Familiarity with cloud computing platforms and cloud security principles.
 </li>
 <li>
 Excellent written and verbal communication skills, with proven ability to produce clear, high-quality security documentation and reports.
 </li>
 <li>
 Minimum of 5 years of professional experience in cybersecurity, information security, or compliance-related roles.
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Engineering, Computer Science, Information Security, or a related field.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-Cairo, Egypt (Al Emdad &amp; Al Tamween)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Information Technology
</div>

Senior IT Security Compliance Engineer

Infinity

We're Hiring: Sales Engineer / Sales Representative (IT Solutions)Infinity Distribution is looking for a motivated and experienced Sales Engineer / Sales Representative to join our growing team.Location: Nasr City , Cairo, EgyptKey Responsibilities:✅ Promote and sell IT products and solutions.✅ Develop existing accounts and generate new business opportunities.✅ Prepare quotations, follow up with clients, and close deals.✅ Conduct customer visits and achieve sales targets.Requirements:✔ 3&ndash;5 years of experience in IT sales.✔ Previous experience with distribution companies is preferred.✔ Own car is preferred.✔ Strong communication and negotiation skills.✔ Good command of English and Microsoft Office.Pay: E&pound;1.00 per monthExperience:<ul><li>IT Sales: 2 years (Preferred)</li></ul>Location:<ul><li>Nasr City (Preferred)</li></ul>Work Location: On the road

Sales Engineer

dsquares

<div>We are looking for a technically skilled candidate with excellent interpersonal skills for the technical support engineer position. Technical support engineers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers&rsquo; loyalty programs. From full loyalty programs, couponing solutions to interactive directory services, coupled with an extensive network of merchants, Dsquares serves some of the most loved brands in the region. 
Our People is our Brand - Developing seamless loyalty solutions is only possible when we&rsquo;ve got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in. 
About The Role: 
Dsquares is seeking a highly motivated Technical Support Engineer to join our Technology department. 
As a Technical Support Engineer, you will play a crucial role in providing exceptional technical support to our clients and ensuring their satisfaction with our products.
In this role, you will be responsible for troubleshooting and resolving technical issues reported by clients.
To succeed in this role, you should have a strong technical background and excellent problem-solving skills. You should be able to communicate effectively with clients and have a customer-centric approach to providing support. Additionally, you should be able to work well in a fast-paced environment and be comfortable managing multiple priorities.
Key Duties &amp; Responsibilities: 
<ul><li>
Monitor applications and production systems.
</li><li>Troubleshoot and resolve technical issues.
</li><li>Analyze logs and database records.
</li><li>Support APIs, integrations, and scheduled jobs.
</li><li>Perform SQL queries and database investigations.
</li><li>Escalate and follow up on complex issues.
</li><li>Prepare incident and root cause analysis (RCA) reports.
</li><li>Coordinate with internal teams and clients.
</li><li>Maintain technical documentation.</li></ul> 
Requirements 
<ul><li>
Bachelor's degree in Computer Science, IT, or related field.
</li><li>1&ndash;2 years of experience in Technical/Application Support.
</li><li>Good knowledge of SQL Server and database troubleshooting.
</li><li>Experience with REST APIs and Postman.
</li><li>Understanding of Windows environments.
</li><li>Knowledge of HTTP, JSON, XML, and system integrations.
</li><li>Strong troubleshooting, analytical, and communication skills.</li></ul></div>

Technical Support Engineer- L2

Axis

<div>
 
 
 About Axis
 
 
 
 We believe financial services should be more accessible, that&rsquo;s why we started Axis. A fully interoperable mobile wallet which enables users to send and receive money from any mobile wallet in Egypt, pay their bills, buy anything online with a virtual Visa card, or scan any QR code to pay for anything in person. Axis empowers small businesses with simplified digital payments to compete &amp; grow. Our digital banking platform enables small businesses to seamlessly manage payments to employees and suppliers. Small businesses can now send salaries, reimbursements and instantly pay their suppliers on any mobile wallet in Egypt.
 
 
 
 
 
 
 About the role
 
 
 
 Axis is seeking a highly motivated and skilled Mid-Level Governance, Risk, and Compliance (GRC) Engineer to join our growing cybersecurity team. The GRC Engineer will play a crucial role in establishing, maintaining, and improving our GRC framework. You will be responsible for ensuring our adherence to relevant regulations, standards, and internal policies, as well as identifying and mitigating potential risks across the organization.
 
 
 
 
 
 
 You will..
 
 
 <ul>
 <li>
 Assist in the development, implementation, and maintenance of GRC policies, standards, and procedures.
 </li>
 <li>
 Conduct risk assessments to identify, analyze, and evaluate potential risks and vulnerabilities across various business functions and IT systems.
 </li>
 <li>
 Support the monitoring of compliance with relevant laws, regulations (e.g., GDPR, PCI, ISO 27001, CIS, SOC2), and contractual obligations.
 </li>
 <li>
 Assist in the execution of internal and external audits, including gathering evidence, documenting findings, and tracking remediation efforts.
 </li>
 <li>
 Contribute to the development and delivery of GRC awareness and training programs for employees.
 </li>
 <li>
 Support the implementation and management of GRC tools and technologies.
 </li>
 <li>
 Collaborate with cross-functional teams (e.g., IT, Legal, HR) to ensure alignment of GRC activities with business objectives.
 </li>
 <li>
 Assist in the development of risk treatment and mitigation plans and track their implementation.
 </li>
 <li>
 Prepare regular reports and dashboards on the status of GRC activities, risks, and compliance efforts for management review.
 </li>
 <li>
 Stay up-to-date on the latest GRC trends, regulations, and best practices.
 </li>
 <li>
 Participate in the development and execution of business continuity and disaster recovery plans.
 </li>
 <li>
 Assist with third-party risk management activities, including vendor assessments.
 </li>
 <li>
 Contribute to the development and maintenance of security metrics and KPIs.
 </li>
 </ul>
 
 
 
 
 
 You have..
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Cybersecurity, or a related field.
 </li>
 <li>
 2 - 3 years of experience in a GRC analyst, GRC engineer, information security analyst, IT auditor, or a related role.
 </li>
 <li>
 Solid understanding of GRC principles, frameworks (e.g., PCI, CIS, SOC2, NIST), and relevant regulations and standards.
 </li>
 <li>
 Experience in conducting risk assessments and identifying control weaknesses.
 </li>
 <li>
 Familiarity with audit processes and methodologies.
 </li>
 <li>
 Strong analytical and problem-solving skills with attention to detail.
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Relevant professional certifications such as CISA, CompTIA Security+, or equivalent is preferred.
 </li>
 <li>
 Knowledge of data privacy regulations (e.g., GDPR, CCPA).
 </li>
 </ul>
 
 
 
 
 
 Perks of working @ Axis
 
 
 <ul>
 <li>
 Hybrid working conditions.
 </li>
 <li>
 Medical Insurance for You and your family.
 </li>
 <li>
 Life Insurance.
 </li>
 <li>
 Gym subscription.
 </li>
 <li>
 Very competitive leave policy including extended Maternity and Paternity leaves.
 </li>
 </ul>
</div>

Cyber Security Engineer (GRC)

<div>
 
 Job Title
 
 
 
 
 Pre-Sales Engineer
 
 
 
 
 Job Scope
 
 
 
 The Cloud Pre-Sales Engineer is accountable for advising and coordinating with the Sales team on all technical issues related but not limited to account penetration strategies, pre-sales implementations, solution design and training. S/He is a technical expert building strong relationships with partners and customers and driving the business through multiple technical initiatives.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Act as a subject matter expert in technical/solutions design of the company products/services
 </li>
 <li>
 Work with the Sales team to develop and implement specific account penetration strategies and achieve set targets
 </li>
 <li>
 Create specific accounts for product(s), service(s) and sales plans pertaining to the company products/services
 </li>
 <li>
 Collaborate with the Sales team in qualifying opportunities, supporting and advising on the technical aspect of the sales lifecycle including technical qualification, presentation of solution proposals and high-level designs and demonstrations
 </li>
 <li>
 Run, manage and drive proof of concepts (POC) and request for proposals (RFP) and close opportunities from a pre-sales and implementation perspective
 </li>
 <li>
 Build sound relationships with partners and customers in support of sales objectives;
 </li>
 <li>
 Lead technical sales calls
 </li>
 <li>
 Manage adoption, integration and value generation of offered products/services within the customer/partner business and related IT infrastructure
 </li>
 <li>
 Complete required pre-sales documentations in a quick and accurate manner
 </li>
 <li>
 Develop content, train and support partners and customers
 </li>
 <li>
 Respond to after-hours support queries during assigned rotations and escalate issues if needed
 </li>
 <li>
 Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Engineering, Computer Science or any other related field.
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience in implementation of Cloud (Azure/AWS).
 
 
 Must have a cloud certification.
 
 
</div>

Pre-Sales Engineer

Explore 689+ Etic it support engineer in Egypt this July. Find roles across top companies and apply now to boost your career.