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international sales specialist Jobs in Istanbul

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export area sales manager

export sales manager

HUMAN KAPİTAL İNSAN KAYNAKLARI

<div><div>S&uuml;rekli / Tam Zamanl&#305;</div>
<div></div><div><b>Referans Numaras&#305; :</b> 1981-2028-2025
</div><div>&#304;&#351;e Al&#305;nacak Ki&#351;i Say&#305;s&#305; : 1</div>
<div></div><div><p>T&uuml;rkiye - &#304;stanbul (Avrupa)
</p></div>
<div></div><div><p><b>Pozisyon Seviyesi : </b>:Orta D&uuml;zey Y&ouml;netici</p>
</div><div></div><div><p><b>&#304;&#351; Alan&#305; : </b>: &#304;thalat / &#304;hracat</p>
</div><div><div><h4 class="jobSectionHeader"><b>Genel Nitelikler ve &#304;&#351; Tan&#305;m&#305; :</b></h4>
 </div><div><p><b>Export Sales Manager</b><br>
<b>About the Company</b><br>
On behalf of our client &mdash; a <b>well-established and export-oriented manufacturing company producing raw and semi-processed materials for the food industry</b> &mdash; we are seeking an experienced <b>Export Sales Manager</b> to lead the company&rsquo;s international growth initiatives.</p><p>
Our client operates in multiple countries with a strong commitment to quality, innovation, and sustainable business practices. The organization aims to expand its presence in global markets by strengthening its export operations and commercial network.</p><p></p><p><b>
Role Purpose</b></p><p>
This position is responsible for developing and implementing international sales strategies, expanding customer networks, and identifying new market opportunities to support the company&rsquo;s global growth objectives.<br>
The Export Sales Manager will play a key leadership role in achieving sales targets, improving operational efficiency, and enhancing customer satisfaction in overseas markets.</p><p>
For apply; https://humancapital.com.tr/ilan/131/export-sales-manager</p><p></p><p><b>
Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree (preferably in International Trade, Business Administration, or related fields),</li><li>
Advanced command of English (<b>mandatory</b>); knowledge of French and/or Arabic is a plus,</li><li>
Minimum <b>10 years of experience</b> in export sales and business development,</li><li>
Experience in food or food industry raw materials / agricultural commodities<b>.</b></li><li>
Strong knowledge of ERP systems and digital export platforms,</li><li>
Proficient in MS Office applications,</li><li>
Solid understanding of international trade regulations and export operations,</li><li>
Excellent negotiation, communication, and representation skills,</li><li>
Proven leadership and team-management abilities, with a strong results-driven approach,</li><li>
Analytical thinker with solid planning and reporting skills,</li><li>
No travel restrictions; holds a valid driver&rsquo;s license,</li><li>
Based in Istanbul or willing to relocate.</li></ul><p></p><p><b>
Key Responsibilities</b></p><ul><li>
Develop and execute export sales strategies and market plans,</li><li>
Manage existing customer relationships and expand into new international markets,</li><li>
Lead quotation, pricing, and contract negotiation processes with global partners,</li><li>
Oversee logistics, customs, and documentation processes in line with export requirements,</li><li>
Conduct market, competitor, and price analyses to shape effective sales policies,</li><li>
Represent the company at international fairs, trade missions, and customer visits,</li><li>
Manage and coach the export team, ensuring high performance and continuous improvement,</li><li>
Prepare regular sales reports, forecasts, and budget analyses for senior management.</li></ul><p></p><p>
Human Kapital is a private employment agency operating under license number <b>228</b>, dated <b>June 20, 2025</b>, granted by the Turkish Employment Agency (&#304;&#350;KUR).<br>
 In accordance with Law No. 4904, <b>no fees or financial benefits</b> may be requested from job seekers under any circumstances.</p>
</div></div><div><div><h4 class="jobSectionHeader"><b>Aday Kriterleri</b></h4>
</div><div><ul><li><b>&#304;lan Tarihi : </b>30.10.2025</li>
<li><b>E&#287;itim Seviyesi: </b>Lisans Mezun, Y&uuml;ksek Lisans Mezun</li>
<li><b>Ya&#351;ad&#305;&#287;&#305; &#350;ehir:</b> &#304;stanbul (Avrupa),
</li><li><b>Tecr&uuml;be Y&#305;l&#305;:</b> 10-0 Y&#305;l</li>
<li><b>Yabanc&#305; dil ve seviyesi:</b> &#304;ngilizce - ( Seviye : &#304;leri)<br>
</li><li><b>Askerlik Durumu:</b> Yap&#305;ld&#305;, Muaf
</li><li><b>Firman&#305;n Tercih Etti&#287;i Sekt&ouml;rler :</b> GIDA SEKT&Ouml;R&Uuml;, HIZLI T&Uuml;KET&#304;M &Uuml;R&Uuml;NLER&#304;</li></ul></div></div></div>

EXPORT SALES MANAGER

Hayat

<div>
 <p>
  Founded in 1987, Hayat operates in the fast-moving consumer goods (FMCG) sector, serving millions of consumers globally with 16 powerful brands. Hayat&rsquo;s portfolio includes
  <strong>
   Molfix
  </strong>
  and
  <strong>
   Bebem Natural
  </strong>
  in baby care;
  <strong>
   Molped
  </strong>
  in feminine care;
  <strong>
   Joly
  </strong>
  ,
  <strong>
   Evony
  </strong>
  , and
  <strong>
   Goodcare
  </strong>
  in personal healthcare;
  <strong>
   Bingo
  </strong>
  ,
  <strong>
   Gleen
  </strong>
  ,
  <strong>
   Test
  </strong>
  , and
  <strong>
   Has
  </strong>
  in home care;
  <strong>
   Papia
  </strong>
  ,
  <strong>
   Familia
  </strong>
  ,
  <strong>
   Teno
  </strong>
  , and
  <strong>
   Focus
  </strong>
  in tissue paper; and
  <strong>
   Sholk
  </strong>
  in pet care. As the 4th largest branded diaper manufacturer in the world and the leading tissue producer in the Middle East, Eastern Europe, and Africa, Hayat employs over 10,000 people across its operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The company operates
  <strong>
   21 production facilities
  </strong>
  in
  <strong>
   8 countries
  </strong>
  , including Turkey, Egypt, Iran, Algeria, Russia, Nigeria, Pakistan, and Vietnam, and manages sales and distribution companies in Morocco, Bulgaria, Kenya, Thailand, and Malaysia. With its global operations structured under three main regions Eurasia &amp; Americas, Middle East &amp; Africa, and Asia Pacific Hayat reaches over 100 countries across 5 continents, bringing its brands into millions of homes worldwide.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are currently seeking a talented
  <strong>
   &ldquo;Export Area Sales Manager (Americas)&rdquo;
  </strong>
  to join our dynamic
  <strong>
   &ldquo;Export Sales&rdquo;
  </strong>
  team in Istanbul. This role will contribute to transformative projects under the Consumer Group.
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you want to be part of a diverse and vibrant community where your ideas can shape the future of the FMCG industry and your contributions can create a lasting global impact, then Hayat is waiting for you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications
   </u>
  </strong>
 </p>
 <p>
  - Bachelor&rsquo;s or Master&rsquo;s degree.
 </p>
 <p>
  - Min. 10 years of sales experience in Fast Moving Consumer Goods (FMCG) sector.
 </p>
 <p>
  - Advanced level of English is mandatory.
 </p>
 <p>
  - Strategical thinking &amp; analytical &amp; negotiation skills.
 </p>
 <p>
  - Commercial perspective &amp; customer focus.
 </p>
 <p>
  - Risk &amp; opportunity awareness.
 </p>
 <p>
  - Communication &amp; relationship skills with all organizational levels.
 </p>
 <p>
  - Planning &amp; execution &amp; coordination &amp; time management skills.
 </p>
 <p>
  - Good knowledge of Microsoft Office tools and SAP.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Job Description
   </u>
  </strong>
 </p>
 <p>
  &middot; Develop strategies to achieve sales targets; implement such strategies; take actions on time depending on circumstances; develop new strategies and actions to ensure continuous growth of business in his/her region,
 </p>
 <p>
  &middot; Find new customers, develop existing customers, and pay visits for this purpose in his/her region,
 </p>
 <p>
  &middot; Analyze the industry&rsquo;s market share and competition,
 </p>
 <p>
  &middot; Manage regional/country marketing budget; determine activities to be performed every year; monitor and complete such activities,
 </p>
 <p>
  &middot; Attend international fairs,
 </p>
 <p>
  &middot; Express demands for new products to the R&amp;D and marketing departments; adding them in the product portfolio at proper prices.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer You
  </strong>
 </p>
 <ul>
  <li>
   Private Health Insurance
  </li>
  <li>
   Manager Bonus
  </li>
  <li>
   Company Car and Fuel Allowance
  </li>
  <li>
   Canteen
  </li>
  <li>
   Monthly Employee Support Package (Assortment of Hayat Products or Food Package)
  </li>
  <li>
   Mobile Phone and Line
  </li>
  <li>
   Baby Diaper Support (For Children Up to 4 Years Old) and Diaper Support for 1st Degree Relatives of Employees
  </li>
  <li>
   3 Days of Administrative Paid Leave Per Year
  </li>
  <li>
   Heating and Eid Allowance Once A Year
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Award &amp; Recognition Programs
  </strong>
 </p>
 <ul>
  <li>
   FLEX: Flexible Benefits Program
  </li>
  <li>
   Wezone: Rewards and Recognition Program
  </li>
  <li>
   Seniority Award Support
  </li>
  <li>
   Heltia: Employee Assistance Program
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  At Hayat, we conduct fair and inclusive hiring processes. We do not tolerate prejudice or discrimination based on language, religion, ethnicity, race, age or gender. Our recruitment process is solely based on the alignment with the job description, measurable and objective assessments, and competency-based interviews.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Get to know us
  </strong>
 </p>
 <p>
  Please visit us at the following addresses for any information you need
 </p>
 <p>
  <strong>
   <u>
    https://www.hayat.com/en-tr/
   </u>
  </strong>
 </p>
 <p>
  <strong>
   <u>
    https://www.instagram.com/hayatkimya/
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Clarification Text for Employee Candidate :
   <u>
    https://www.hayat.com/aydinlatma-metni/aydinlatma-metni.htm
   </u>
  </strong>
 </p>
</div>


Export Area Sales Manager

Getinge

<div><div><div><div><div><p>Export Regional Account Manager
</p></div></div></div></div><div><div><div><div><b>Date: </b>Oct 13, 2025
</div></div></div></div><div><div><div><div><b>Location:
</b>Istanbul, TR
</div></div></div></div><div><div><div><div><b>Company: </b>Getinge Medikal Sistemler San. ve Tic. A
</div></div></div></div><div><div><div><div><b>Remote Work: </b>Field<br>
</div></div></div></div><div></div><div><div><div><div><div><b>With a passion for life</b></div><br>
<div>
</div><div>Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers &ndash; and to save more lives, we need team players, forward thinkers, and game changers.
</div><div>Are you looking for an inspiring career? You just found it.</div><br>
<div></div>
<p>
At <b>Getinge</b>, we enable hospitals and healthcare professionals to improve patient outcomes and save lives. We are now looking for a <b>motivated and committed Export Regional Account Manager</b> to join our <b>Sales Team in Istanbul</b>.<br>
This position reports directly to the <b>Sales Manager</b> and plays a key role in maintaining business continuity and driving sustainable growth across assigned export regions.</p>
<p></p>
<p><b>Key Qualifications</b></p>
<ul>
<li><b>Bachelor&rsquo;s degree</b> preferred, or an equivalent combination of education and experience <i>(Biomedical Engineering is a strong plus).</i></li>
<li>Minimum <b>3 years of sales and/or marketing experience</b> in the healthcare sector, preferably in <b>capital equipment sales</b>.</li>
<li>Experience in <b>export sales</b> and <b>distributor management</b> is a strong advantage.</li>
<li><b>Advanced proficiency in English and Russian</b> is required.</li>
<li>Strong <b>analytical mindset</b> with a proactive, results-oriented, and quality-driven approach.</li>
<li>Proven ability to <b>build and maintain strong relationships</b> with distributors, key opinion leaders (KOLs), and healthcare institutions.</li>
<li>Excellent <b>communication, negotiation,</b> and <b>problem-solving</b> skills.</li>
<li>Valid <b>B-class driving license</b> and willingness to <b>travel frequently</b> within assigned territories.</li>
<li><b>No military obligation</b> for male candidates.</li>
</ul>
<p></p><p><b>Main Responsibilities</b></p>
<p><b>
Account Management</b></p>
<ul>
<li>Maintain and strengthen relationships with existing <b>distributors and customers</b>.</li>
<li>Manage the <b>complete sales process</b> from lead generation to deal closure, ensuring customer satisfaction.</li>
<li>Develop and implement <b>effective territory plans</b> to maximize coverage and achieve growth targets.</li>
<li>Support and guide distributors to align with <b>Getinge&rsquo;s commercial strategy</b> and objectives.</li>
<li>Conduct regular <b>customer visits, presentations,</b> and <b>business reviews.</b></li>
</ul>
<p><b>Product &amp; Technical Expertise</b></p>
<ul>
<li>Stay current on <b>Critical Care</b> and <b>Cardiovascular</b> technologies and market developments.</li>
<li>Deliver <b>product training</b> and <b>demonstrations</b> when required.</li>
<li>Support preparation of <b>technical specifications</b> and configurations based on customer requirements.</li>
</ul>
<p><b>Collaboration &amp; Compliance</b></p>
<ul>
<li>Work closely with <b>internal teams</b> (Service, Regulatory, Logistics) to ensure smooth business operations.</li>
<li>Monitor, analyze, and report on <b>sales activities and market trends</b>, providing accurate forecasts.</li>
<li>Ensure <b>full compliance</b> with company policies, ethical standards, and local regulations in all business activities.</li>
</ul>
<p></p>   <p><i>Please note: This role is based in </i><b><i>Istanbul</i></b><i>, and we kindly invite applications from candidates currently residing in Istanbul.</i></p><br>
<div></div>
<div><b>About us
</b></div><div>With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.</div><br>
<div></div>
<div>Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.</div></div></div></div></div></div><p></p>

Export Regional Account Manager

DEVA Holding A.Ş.

<div>
 <p>
  DEVA has been operating since 1958 and is one of the pioneering pharmaceutical companies in Turkey. DEVA, having R&amp;D in focus, manufactures with international quality standards and currently exports products to other countries worldwide.
 </p>
 <p>
  <br/>
 </p>
 <p>
  DEVA is seeking for a
  <strong>
   International Markets Area Manager;
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Graduates of Universities&rsquo; Business Administration, Economics, Engineering and similar departments
  </li>
  <li>
   Min. 1 year of export sales or account management experience, preferably, in pharmaceutical, FMCG or cosmetics sector
  </li>
  <li>
   Excellent command of written and spoken English plus any of the below languages is a must; Russian, German, French, Spanish, Arabic.
  </li>
  <li>
   Excellent interpersonal skills, positive attitude and sales oriented
  </li>
  <li>
   Advanced planning and organization skills
  </li>
  <li>
   No restriction for worldwide travel
  </li>
  <li>
   Military service must be completed for male candidate
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB DESCRIBTION
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Setting annual sales targets and identifying production demands of countries and customers he/she is responsible for
  </li>
  <li>
   Ensuring realiation of sales targets in related markets
  </li>
  <li>
   Preparing periodical sales realization reports
  </li>
  <li>
   Meeting customer demands
  </li>
  <li>
   Mediating between customer and company departments and following up regulatory, quality, production and logistic processes
  </li>
  <li>
   Organizing visits to markets and customers he/she is responsible for providing market research
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   Bir &ccedil;al&inodot;&scedil;an aday&inodot; olarak, sizinle aram&inodot;zdaki t&uuml;m ileti&scedil;imde bilgilerinizi 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu&rsquo;na, yasal mevzuata ve Ki&scedil;isel Verileri Koruma Kurumu kararlar&inodot;na uygun olarak i&scedil;liyoruz. Detayl&inodot; bilgiye ve ayd&inodot;nlatma metnimize link &uuml;zerinden ula&scedil;abilirsiniz. https://www.deva.com.tr/tr/kvkk
  </em>
 </p>
</div>


International Markets Area Manager

Gizli

<div>
 <p>
  <strong>
   Your function:
  </strong>
 </p>
 <ul>
  <li>
   Distributor Management is key in this position. You set-up, manage and strengthen the distributor network in related market. You propose the long-term vision for the distributor network in the area in order to maximize market coverage, market share &amp; penetration.
  </li>
  <li>
   An important aspect is to follow-up on distributor performance (including budget) and to agree on improvement actions and marketing means to follow up to increase brand awareness,
  </li>
  <li>
   You frequently visit the distributor to motivate him, to sort out problems and to support him in covering or expanding the territory (e.g., by joint customer visits).
  </li>
  <li>
   Key Account Management is another aspect of your key responsibilities. You develop a relationship with reference customers (existing or potential) in the territory. You identify, prospect sales, manage and increase Key Accounts.
  </li>
  <li>
   In close cooperation with the other departments and outside partners, you elaborate project solutions, fully meeting the requirements of our direct customers. You play a coordinating role in the execution and follow-up of these projects.
  </li>
  <li>
   You bring the valuable information in by keeping all involved departments informed about market trends and evolutions so that products and services are meeting the customers&rsquo; expectations and demands.
  </li>
  <li>
   Being a our brand Ambassador will help you to increase brand awareness and sales by representing our brande positively to the market.
  </li>
  <li>
   You will contribute achieving goals of international sales at a ambitiously growing company.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your profile:
  </strong>
 </p>
 <ul>
  <li>
   Graduated from a reputable university,
  </li>
  <li>
   Fluency in written and spoken in Spanish and English,
  </li>
  <li>
   Having min 5 years of experience in sales,
  </li>
  <li>
   Experience in related countries,
  </li>
  <li>
   Experienced in networking, International Sales, Marketing and building distribution channels,
  </li>
  <li>
   Having commercial insights and analytical skills in order to understand market trends and business needs,
  </li>
  <li>
   Being a team player with strong communication and good negotiation skills,
  </li>
  <li>
   Prepared to travel frequently,
  </li>
 </ul>
 <p>
 </p>
</div>


Latin America Export Area Sales Executive

Organik Kimya

<div>
 <p>
  <strong>
   Are You the One?
  </strong>
 </p>
 <p>
  We are looking for a
  <strong>
   Solution Partner
  </strong>
  to join our
  <strong>
   Export Operations &ndash; Foreign Trade Management
  </strong>
  team! This role is responsible for
  <strong>
   managing end-to-end export operations,
  </strong>
  ensuring timely and compliant deliveries to global customers. You will coordinate with freight forwarders, customs brokers, production, and sales teams to secure smooth execution of export shipments while driving cost and process efficiencies across the supply chain.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in International Trade, Logistics, Business Administration, Economics, Industrial Engineering, or a related field.
  </li>
  <li>
   Minimum 2 years of experience in
   <strong>
    export operations
   </strong>
   ,
   <strong>
    international trade
   </strong>
   , or
   <strong>
    supply chain management
   </strong>
   .
  </li>
  <li>
   Strong knowledge of
   <strong>
    export regulations
   </strong>
   ,
   <strong>
    customs documentation
   </strong>
   , and
   <strong>
    foreign trade compliance
   </strong>
   .
  </li>
  <li>
   Experience managing
   <strong>
    sea, air, land, and multimodal export shipments
   </strong>
   .
  </li>
  <li>
   Preferably experienced in the
   <strong>
    chemical, manufacturing
   </strong>
   , or related industries.
  </li>
  <li>
   Proficiency in
   <strong>
    ERP systems
   </strong>
   .
  </li>
  <li>
   <strong>
    Advanced English
   </strong>
   (both written and spoken).
  </li>
  <li>
   Strong analytical, problem-solving, and result-oriented mindset.
  </li>
  <li>
   Excellent
   <strong>
    organizational
   </strong>
   and
   <strong>
    time management
   </strong>
   skills with attention to detail.
  </li>
  <li>
   Ability to work collaboratively with
   <strong>
    cross-functional teams
   </strong>
   and external partners.
  </li>
 </ul>
 <li>
 </li>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Manage
   <strong>
    end-to-end export operations
   </strong>
   , ensuring full compliance with international trade and customs regulations.
  </li>
  <li>
   Coordinate with
   <strong>
    freight forwarders, customs brokers, transporters, suppliers, and internal stakeholders
   </strong>
   to ensure on-time and accurate shipments.
  </li>
  <li>
   Prepare, control, and archive export documentation (
   <strong>
    Commercial Invoice, Packing List, Bill of Lading, ATR, EUR.1, Certificate of Origin, Insurance Policy
   </strong>
   , etc.).
  </li>
  <li>
   Monitor customs clearance and proactively resolve potential delays or issues.
  </li>
  <li>
   Optimize transportation methods (sea, air, land, multimodal) to ensure efficiency and cost-effectiveness.
  </li>
  <li>
   Follow up on export licenses, trade incentives, and customs procedures in line with applicable regulations.
  </li>
  <li>
   Analyze
   <strong>
    logistics costs
   </strong>
   , identify saving opportunities, and propose improvement actions.
  </li>
  <li>
   Support
   <strong>
    digital transformation
   </strong>
   and process optimization initiatives within export operations.
  </li>
  <li>
   Collaborate with
   <strong>
    Sales, Planning, Finance, Warehouse, and Logistics
   </strong>
   teams to ensure operational excellence.
  </li>
  <li>
   Maintain professional communication with international customers, agents, and logistics partners.
  </li>
  <li>
   Prepare and report key performance indicators (KPIs) and operational metrics to management.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Organik Kimya offers?
  </strong>
 </p>
 <ul>
  <li>
   "Great Place to Work" and "Top Employer" environment
  </li>
  <li>
   The opportunity to take part in an industry-changing journey, empowerment
  </li>
  <li>
   Hybrid work model, home-office allowance
  </li>
  <li>
   Gym, Dietitian, Psychological Support Services
  </li>
  <li>
   Advanced leave policies
  </li>
  <li>
   Flexible benefits
  </li>
  <li>
   Private health insurance
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Organik Kimya
  </strong>
 </p>
 <p>
  Starting our journey in 1924 as a chemicals trader, today, with over 90 years of experience in the chemicals industry, we have been providing solutions to a variety of markets and applications utilizing different technologies. Our manufacturing and service locations enable us to serve our customers all around the world.
 </p>
 <p>
  We have been employing the power of science and customer intimacy since our humble beginnings and we started our polymer emulsions production in 1965 with this notion. Besides our Istanbul polymer emulsions plant with 120,000 tpa production capacity, we invested in a new plant with an 80,000 tpa production capacity in Rotterdam in 2007. Our Tuzla plant investment includes hotmelt production with a capacity of 12,000 metric tons to serve the industrial adhesives market.
 </p>
 <p>
  Organik Kimya&rsquo;s customers enjoy valuable solutions for a variety of applications in 6 different business units:
 </p>
 <ul>
  <li>
   Coating Solutions
  </li>
  <li>
   Construction Solutions
  </li>
  <li>
   Textile &amp; Leather Performance Solutions
  </li>
  <li>
   Pressure Sensitive Adhesives &amp; Paper Solutions
  </li>
  <li>
   Industrial Adhesives Solutions
  </li>
  <li>
   Life Sciences &amp; Material Solutions
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Organik Kimya is an Equal Opportunity Employer
   </em>
  </strong>
 </p>
 <p>
  <em>
   We appreciate diversity within the company. People of all genders, gender identities, any ethnic and religious background, national origin, age, marital or economic status are encouraged to apply. We are strengthened by diversity and we strive to provide a flexible work environment in which everyone is included, treated fairly.
  </em>
 </p>
 <p>
 </p>
</div>


Export Operations

Eaton

<div><div>Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we&rsquo;re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.</div><div>
</div><div>
Our EMEA Business Service Center (BSC) in Budapest is Eaton&rsquo;s largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.</div><div><div><div><h2 class="jobSectionHeader"><b>
What you&rsquo;ll do:</b></h2>
</div><div><p>
We seek a<b> Customer Support Manager </b>(&quot;cluster&quot; of Sales Zones) to coordinate the order to invoice and claim management services for a group of country sales organizations combined into a &quot;cluster&quot; of Sales Zones. It includes: providing to external customers interactions with Eaton in a &quot;easy way of doing business&quot; via calls, digital channels /or systems integration (EDI, Order Center, Configurations and Quotes), alining work and SLAs with respective Country Sales Organizations (CSOs) and Zones to accomplish partnership programs expectations in flow and project businesses; managing different teams of Customer Support Representatives (CSR) within the scope of the &quot;cluster&quot; supporting different customer types of flow, project businesses and strategic accounts across multiple product lines to meet objectives of Eaton EMEA Electrical Sales. The <b>Customer Support Manager</b> ensures deployment of EMEA starndard processes and practices, further develops the service levels to our customers in line with the company goals and aligns synergies with Master Data Management and Programs, Supply Chain, Import/Export, Vistex/Pricing, Office of Automation and CI &amp; Quality functions.</p><ul><li>Full coordination of customer support services from order to delivery and billing, including a specific type of customer either flow /or project businesses, which can include multiple product lines and respective sequencing of orders to fulfill external customer project</li><li>Manages a variety of pre-sales or post-sales services coordinating a medium-size team of Customer Support Representatives within busines scope (flow or project business)</li><li>Responsible for leading the development of the Customer Support Representatives and Customer Support Supervisors in different roles (observe, guide and support performance, enable the develop of the team members by coaching and training activities, conduct the performance evaluation, regular discussions at minimum quarterly)</li><li>Manages development and monitoring of KPI&rsquo;s (SLAs, FPY, Backlogs, NPS, etc.) related the business performance metrics, areas for improvement and allocation of resources</li><li>Drives the deployment of standard processes and procedures to ensure consistent sales support, EQMS compliance and customer satisfaction</li><li>Responsible for continuous improvement of data &amp; processes by applying Problem Solving for detail understanding of the root-causes of quality defects</li><li>Manages all external customer backlog changes and business dynamics such as preparation to support price increases, sales volumes up &amp; downs, specific product situations (quality issues, logistic changes, etc.)</li><li>Applies CIF tools to coordinate his/her CSR team(s) and supports other CI and Training activities to ensure business continuity and manning strategy</li><li>Coordinates a close cooperation with other departments connected to pre-sales and post-sales steps such as import/export, supply chain and master data management, eventually multiple product lines; ongoing communication about weekly performance to respective CSOs and Sales Account Mgrs. in scope</li><li>Collaborates with Customer Experience Leadership towards future strategy and synergies across other &quot;&quot;clusters&quot;&quot; of Sales Zones Customer Support, Master Data Management and Programs, Supply Chain, Import/Export, Vistex/Pricing, Office of Automation and CI &amp; Quality functions, and also with Technical Support, Quotations ans Services when appropriate</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications:</b></h2>
</div><div><ul><li>Bachelor&rsquo;s degree (BS/BA) from an accredited institution or equivalent professional degree</li><li>
5+ years of experience in managing customer support teams</li><li>
Experience in managing hybrid teams (onsite and remote) is a big plus
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Skills:</b></h2>
</div><div><ul><li>Strong English communication skills</li><li>
Any additional European language is a big plus: critical for alignment with Sales Zones in the EMEA region</li><li>
Good practical knowledge on ERP - SAP/Oracle; e-Commerce; CIF (Continuous Improvement Framework); Case Mgmt.; new tools in future also includes CPQ; Salesforce; EQMS compliance</li><li>
Understanding of Health &amp; Safety rules</li><li>
Outstanding negotiation and interpersonal skills</li><li>
Ability to build and maintain positive customer relationships</li><li>
Drive for results</li><li>
Demonstrated ability to take ownership of an assignment and customer satisfaction</li><li>
Strong people management skills</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What We Offer:</b></h2>
</div><div><ul><li>Wide Range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, - Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)</li><li>
Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing</li><li>
Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance</li><li>
Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching</li><li>
Dog-Friendly: Bring your furry friend to work in our dog-friendly office</li><li>
Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience</li><li>
Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed</li><li>
Social Responsibility: Join a socially responsible organization committed to making a positive impact</li><li>
Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions</li></ul></div></div></div><p>
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</p></div>

Customer Support Manager (Emerging Zone)

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