business development manager Jobs in Oman

business development manager

finance & business support manager Jobs in Oman

finance & business support manager

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sales manager

assistant front office manager Jobs in Oman

assistant front office manager

finance business support manager

Hotel Indigo

<div>About Us:
A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo &reg;, we do more than satisfy our guest&rsquo;s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Every day brings new discoveries, fresh ideas, and unexpected journeys.
So, just like our hotels, no two colleagues are the same. So, we&rsquo;re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighbourhood story to life? At Hotel Indigo&reg; hotels, we&rsquo;re excited to meet spirited characters who can delight the most curious guests.
Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliff side pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.
Are you ready to join our team to lay the foundations for us to disrupt and build a culture that changes the stay experience complimented by views that will leave everyone in awe!
Your Day-to-Day<ul><li>
Directing everyday financial activity and empowering your team to deliver in their roles</li><li>
Setting exceptional accounting practice standards and ensuring financial control procedures remain ethical and legal</li><li>
Maximising financial returns through financial analysis, data trends and market information &ndash; while budgeting accordingly</li><li>
Enhancing the guest experience through improved payment options, inventory controls and financial dispute resolution</li><li>
Supervising several clerical accounting employees across a range of functions &ndash; from Accounts Payable to Purchasing and Payroll.</li><li>
Preparing financial analysis, forecasts, and budgets &ndash; as well as reviewing rates and taking part in sales strategy meetings</li></ul>
What We Need from You<ul><li>Bachelor&rsquo;s degree / higher education qualification / equivalent in Accounting and Finance
</li><li>4-8 years&rsquo; experience in hotel accounting or auditing with at least one year in an Assistant Controller or similar supervisory role, or an equivalent combination of education and work-related experience
</li><li>Knowledge of accounting management duties e.g., negotiating hotel space and tenant leases, processing payroll, performing asset management duties, providing business projections, displacement analysis, preparing government reports, filing tax returns etc
</li><li>Professional accounting or finance designation or certification preferred .
</li></ul>How You Will Deliver
At IHG&reg;, we care deeply about people. That&rsquo;s why everything we do is grounded in our promise of True Hospitality, which you will deliver through:<ul><li>
True Attitude &ndash; Being genuinely caring, making a positive impact, and forming real connections with guests and colleagues.</li><li>
True Confidence &ndash; Using your knowledge and skills to provide reliable, high-quality service that earns guest trust.</li><li>
True Listening &ndash; Focusing on verbal and non-verbal cues to understand guest needs and deliver tailored service.</li><li>
True Responsiveness &ndash; Anticipating and responding to guest needs promptly and thoughtfully.</li></ul>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Finance & Business Support Manager

IHG Hotels & Resorts

<div>
 
 About Us:
 
 
 
 A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo &reg;, we do more than satisfy our guest&rsquo;s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Every day brings new discoveries, fresh ideas, and unexpected journeys.
 
 
 So, just like our hotels, no two colleagues are the same. So, we&rsquo;re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighbourhood story to life? At Hotel Indigo&reg; hotels, we&rsquo;re excited to meet spirited characters who can delight the most curious guests.
 
 
 Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliff side pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.
 
 
 Are you ready to join our team to lay the foundations for us to disrupt and build a culture that changes the stay experience complimented by views that will leave everyone in awe!
 
 
 
 Your Day-to-Day
 
 
 
 <ul>
 <li>
 Directing everyday financial activity and empowering your team to deliver in their roles
 </li>
 <li>
 Setting exceptional accounting practice standards and ensuring financial control procedures remain ethical and legal
 </li>
 <li>
 Maximising financial returns through financial analysis, data trends and market information &ndash; while budgeting accordingly
 </li>
 <li>
 Enhancing the guest experience through improved payment options, inventory controls and financial dispute resolution
 </li>
 <li>
 Supervising several clerical accounting employees across a range of functions &ndash; from Accounts Payable to Purchasing and Payroll.
 </li>
 <li>
 Preparing financial analysis, forecasts, and budgets &ndash; as well as reviewing rates and taking part in sales strategy meetings
 
 
 </li>
 </ul>
 
 What We Need From You
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree / higher education qualification / equivalent in Accounting and Finance
 </li>
 <li>
 4-8 years&rsquo; experience in hotel accounting or auditing with at least one year in an Assistant Controller or similar supervisory role, or an equivalent combination of education and work-related experience
 </li>
 <li>
 Knowledge of accounting management duties e.g., negotiating hotel space and tenant leases, processing payroll, performing asset management duties, providing business projections, displacement analysis, preparing government reports, filing tax returns etc
 </li>
 <li>
 Professional accounting or finance designation or certification preferred .
 
 
 </li>
 </ul>
 
 How You Will Deliver
 
 
 
 At IHG&reg;, we care deeply about people. That&rsquo;s why everything we do is grounded in our promise of
 
 True Hospitality
 
 , which you will deliver through:
 
 
 <ul>
 <li>
 True Attitude &ndash; Being genuinely caring, making a positive impact, and forming real connections with guests and colleagues.
 </li>
 <li>
 True Confidence &ndash; Using your knowledge and skills to provide reliable, high-quality service that earns guest trust.
 </li>
 <li>
 True Listening &ndash; Focusing on verbal and non-verbal cues to understand guest needs and deliver tailored service.
 </li>
 <li>
 True Responsiveness &ndash; Anticipating and responding to guest needs promptly and thoughtfully.
 
 
 </li>
 </ul>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

SME Development Fund Oman

<div>
 
 
 Company Description
 
 
 
 The SME Development Fund, supported by the Partnership for Development (PFD), is a private sector initiative with a capital of RO 100 million. It aims to promote the growth of existing small and medium enterprises (SMEs) and nurture new entrepreneurs in Oman. The fund is financed by contributions from local and international investors, including pension funds. PFD partners provide additional financial support through low-interest loans of up to EUR 50 million and grants, enhancing the fund&rsquo;s capacity to support SMEs effectively.
 
 
 
 
 
 
 Role Description:
 
 
 
 
 
 
 
 1) Business Development &amp; Client Support
 
 
 <ul>
 <li>
 Source leads and support outreach to Omani-owned small businesses and retail startups.
 </li>
 <li>
 Support the achievement of assigned business targets, including:
 </li>
 <li>
 Disbursement
 </li>
 <li>
 Portfolio growth
 </li>
 <li>
 Profitability
 </li>
 <li>
 Maintain and update pipeline leads, and schedule client visits/meetings and follow-ups.
 </li>
 <li>
 Support the Retail Manager in expanding client and partner engagement opportunities.
 </li>
 </ul>
 
 
 
 
 
 
 
 2) Credit Application Support &amp; Proposal Coordination
 
 
 <ul>
 <li>
 Collect required client information and documentation for credit applications.
 </li>
 <li>
 Assist in preparing complete application packs and supporting inputs for credit proposals (under guidance of the Retail Manager).
 </li>
 <li>
 Ensure applications meet internal documentation and process requirements before submission.
 </li>
 <li>
 Coordinate with relevant internal teams to support smooth and timely processing.
 </li>
 </ul>
 
 
 
 
 
 
 
 3) Client Relationship Management
 
 
 <ul>
 <li>
 Act as the day-to-day point of contact for client queries, follow-up, and coordination.
 </li>
 <li>
 Support client site visits and prepare visit notes, action items, and follow-up trackers.
 </li>
 <li>
 Escalate client concerns, risks, or delays promptly to the Retail Manager.
 </li>
 <li>
 Maintain positive client relationships through professional and timely communication.
 </li>
 </ul>
 
 
 
 
 
 
 
 4) Product Promotion &amp; Lead Conversion Support
 
 
 <ul>
 <li>
 Support awareness and outreach activities (events, visits, campaigns, referrals).
 </li>
 <li>
 Explain INMA&rsquo;s retail finance products to prospective customers, including:
 </li>
 <li>
 Loan/product features
 </li>
 <li>
 Profit/interest rates (as applicable)
 </li>
 <li>
 Tenure options
 </li>
 <li>
 Eligibility criteria
 </li>
 <li>
 Coordinate with car dealers and partners to generate and follow up on vehicle loan leads.
 </li>
 <li>
 Support customer onboarding by guiding applicants on required documentation and process steps.
 </li>
 </ul>
 
 
 
 
 
 
 
 5) Portfolio Health &amp; Early-Stage Collections Support
 
 
 <ul>
 <li>
 Track repayment schedules for assigned clients and follow up early on overdue items.
 </li>
 <li>
 Support early-stage collections and coordinate with receivables/recovery teams when required.
 </li>
 <li>
 Maintain accurate status tracking and records to support portfolio quality and NPL control.
 </li>
 <li>
 Report early warning signs or client repayment risks to the Retail Manager.
 </li>
 </ul>
 
 
 
 
 
 
 
 6) Stakeholder Liaison &amp; Coordination
 
 
 <ul>
 <li>
 Coordinate internally with
 
 Risk, Credit Administration, Legal, and Finance
 
 teams for processing and documentation.
 </li>
 <li>
 Support external coordination with partners, dealers, and ecosystem stakeholders (as applicable and guided by the Retail Manager).
 </li>
 <li>
 Ensure timely communication and follow-up across stakeholders involved in the financing process.
 </li>
 </ul>
 
 
 
 
 
 
 
 7) Governance &amp; Internal Compliance
 
 
 <ul>
 <li>
 Follow all internal processes, documentation standards, and approval protocols without exception.
 </li>
 <li>
 Maintain confidentiality and proper record-keeping for all client files and business information.
 </li>
 <li>
 Ensure accurate and up-to-date records in internal trackers, reports, and databases.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 
 Option 1
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business Administration, Management, Marketing, Accounting, Finance, or a related field
 </li>
 <li>
 
 Experience:
 
 
 0&ndash;3 years
 
 of relevant experience in SMEs, banking, finance, credit processing, sales, or customer relationship roles
 </li>
 </ul>
 
 
 Option 2
 
 
 <ul>
 <li>
 
 Education:
 
 Higher Diploma in Business Administration, Management, Marketing, Accounting, Finance, or a related field
 </li>
 <li>
 
 Experience:
 
 
 3+ years
 
 of relevant experience in SMEs, banking, finance, credit processing, sales, or customer relationship roles
 </li>
 </ul>
 
 
 Option 3
 
 
 <ul>
 <li>
 
 Education:
 
 High School
 </li>
 <li>
 
 Experience:
 
 
 6+ years
 
 of relevant experience in SMEs, banking, finance, credit processing, sales, or customer relationship roles
 </li>
 </ul>
</div>

Retail Executive

<div>
 
 Company Description
 
 
 The SME Development Fund, capitalized at RO 100 million, is a private sector initiative supported by the Partnership for Development (PFD) to empower small and medium enterprises (SMEs) in Oman. The Fund aims to help existing SMEs grow and nurture new entrepreneurs and ventures, boosting the local economy. Capital for the Fund is sourced from Omani and international investors, including pension funds. Additionally, PFD partners contribute through low-interest loans of &euro;50 million and grants, such as an initial tranche of $30 million, to support the Fund's operations and objectives.
 
 
 
 
 
 Role Description:
 
 
 
 
 
 1) Business Development &amp; Growth
 
 <ul>
 <li>
 Develop and execute the overall retail financing strategy (with emphasis on car finance and consumer finance) aligned with company growth objectives and risk appetite.
 </li>
 <li>
 Define and prioritize target segments, including:
 </li>
 <li>
 Individual customers
 </li>
 <li>
 SME fleets
 </li>
 <li>
 Dealerships
 </li>
 <li>
 New and pre-owned vehicle markets
 </li>
 <li>
 Set and review pricing strategies in coordination with relevant stakeholders.
 </li>
 <li>
 Proactively expand partnerships with major and high-performing dealers for new and pre-owned vehicles.
 </li>
 <li>
 Increase partnerships related to consumer finance to drive lending growth.
 </li>
 <li>
 Deliver annual targets for:
 </li>
 <li>
 Loan/leasing disbursement
 </li>
 <li>
 Portfolio growth
 </li>
 <li>
 Profitability
 </li>
 <li>
 Build and manage a disciplined sales pipeline/funnel with forecasting and conversion tracking.
 </li>
 <li>
 Drive development of retail products best suited to market needs and customer segments.
 </li>
 <li>
 Monitor market trends, competitor pricing, and regulatory developments in Oman.
 </li>
 </ul>
 
 
 
 
 
 
 2) Credit Assessment &amp; Proposal Preparation
 
 <ul>
 <li>
 Conduct preliminary assessments of customer business plans and creditworthiness.
 </li>
 <li>
 Prepare credit proposals and ensure applications meet internal risk criteria and documentation requirements.
 </li>
 <li>
 Coordinate timely approvals with relevant internal stakeholders.
 </li>
 <li>
 Recommend appropriate loan structuring (e.g., tenure, margin contribution, pricing adjustments) based on customer risk profile.
 </li>
 <li>
 Support internal and external audit requirements by ensuring credit files are accurate, complete, and properly maintained.
 </li>
 </ul>
 
 
 
 
 
 
 3) Relationship Management
 
 <ul>
 <li>
 Manage and nurture ongoing relationships with dealers and clients.
 </li>
 <li>
 Identify cross-selling opportunities across INMA&rsquo;s product and service offerings.
 </li>
 <li>
 Conduct regular visits to key dealers to strengthen relationships, monitor operational progress, and review asset utilization.
 </li>
 <li>
 Improve customer loyalty and retention through proactive and consistent communication.
 </li>
 </ul>
 
 
 
 
 
 
 4) Product Promotion &amp; Client Education
 
 <ul>
 <li>
 Educate clients on INMA offerings, including:
 </li>
 <li>
 SME financing solutions
 </li>
 <li>
 INMA leadership program
 </li>
 <li>
 Accounting support services
 </li>
 <li>
 Support awareness initiatives and outreach activities such as events, visits, and campaigns, as applicable.
 </li>
 </ul>
 
 
 
 
 
 
 5) Portfolio Health &amp; Collections
 
 <ul>
 <li>
 Monitor repayment schedules and manage early-stage collections to maintain a healthy NPL ratio within the retail segment.
 </li>
 <li>
 Track portfolio performance and identify early warning signs.
 </li>
 <li>
 Prepare periodic portfolio and performance reports.
 </li>
 <li>
 Coordinate with recovery/collections teams when required.
 </li>
 </ul>
 
 
 
 
 
 
 6) Stakeholder Liaison &amp; Ecosystem Engagement
 
 <ul>
 <li>
 Work closely with local chambers and relevant entities to align with national SME strategies and strengthen referral channels/partnerships.
 </li>
 <li>
 Represent INMA in relevant ecosystem engagements, where required.
 </li>
 <li>
 Strengthen referral channels and strategic partnerships to improve deal sourcing, client support, and portfolio growth.
 </li>
 </ul>
 
 
 
 
 
 
 7) Governance &amp; Internal Coordination
 
 <ul>
 <li>
 Ensure full compliance with internal processes, documentation standards, and approval requirements.
 </li>
 <li>
 Collaborate closely with Risk, Credit Administration, Legal, Finance/Financial Control, and Recovery teams across the full deal lifecycle.
 </li>
 <li>
 Maintain accurate client records, reporting dashboards, and databases.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 
 Option 1
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Business Administration, Management, Marketing, Accounting, Finance, or a related field
 </li>
 <li>
 Experience: 8+ years of relevant experience in SMEs and/or corporate banking / project finance, with team leadership exposure
 </li>
 </ul>
 
 Option 2
 
 <ul>
 <li>
 Education: Higher Diploma in Business Administration, Management, Marketing, Accounting, Finance, or a related field
 </li>
 <li>
 Experience: 12+ years of relevant experience in SMEs and/or corporate banking / project finance, with team leadership exposure
 </li>
 </ul>
 
 Option 3
 
 <ul>
 <li>
 Education: High School
 </li>
 <li>
 Experience: 16+ years of relevant experience in SMEs and/or corporate banking / project finance, with team leadership exposure
 </li>
 </ul>
</div>

Retail Manager

Enum Technology & Solution Pvt Ltd

Job SummaryWe are looking for an experienced Business Analyst &ndash; Wholesale Banking to support large-scale transformation and system enhancement initiatives within Wholesale Banking.The role will serve as a key interface between business units, IT delivery teams, vendors, and governance functions, ensuring alignment with business strategy, IT roadmap, and enterprise architecture standards.Key Responsibilities<ul><li>Support Wholesale Banking transformation and system enhancement initiatives.</li><li>Act as liaison between Wholesale Banking, IT teams, vendors, and governance stakeholders.</li><li>Ensure requirements align with business strategy and enterprise architecture principles.</li><li>Contribute to initiative scoping, feasibility studies, and solution evaluations.</li><li>Gather and document business, functional, and non-functional requirements for:</li></ul>Corporate &amp; Business Banking platforms Transaction Banking (cash management, payments, host-to-host) Trade Finance, lending, limits, and collateral systems Customer onboarding and servicing processes<ul><li>Prepare documentation including:</li></ul>Business Requirements Documents (BRD) Functional Specifications / User Stories Process flows, use cases, and data flow diagrams<ul><li>Facilitate workshops, walkthroughs, and requirement sign-offs.</li><li>Coordinate with Operations, Finance, Risk, Compliance, and IT teams.</li><li>Support UAT planning and execution (test case validation, defect triage).</li><li>Manage change requests and conduct impact analysis.</li><li>Ensure compliance with regulatory, security, and operational standards.</li><li>Support production rollout and post-implementation stabilization.</li></ul>Requirements<ul><li>Minimum 5+ years of experience as a Business Analyst in banking or financial services.</li><li>Strong exposure to Wholesale Banking systems (Corporate Banking, Transaction Banking, Trade Finance, Lending).</li><li>Experience working on vendor-led implementations.</li><li>Hands-on involvement in UAT, change management, and go-live support.</li><li>Strong documentation and stakeholder management skills.</li><li>Experience in Oman or GCC banking sector preferred.</li><li>Business Analysis certification (CBAP, CCBA, PMI-PBA or equivalent) &ndash; Preferred.</li></ul>Job Type: Full-time

Business Analyst – Wholesale Banking

ahlibank

<div>
 
 SUMMARY OF ROLE
 
 
 The Senior Fund Manager will lead the management and growth of our real estate investment funds. The role is primarily focused on sourcing, structuring, and executing real estate transactions while leveraging expertise in deal sourcing and product structuring.
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 Real Estate Transaction Management &amp; Product Structuring
 
 
 <ul>
 <li>
 Lead all aspects of real estate fund management, including sourcing, negotiating, and executing transactions.
 
 </li>
 <li>
 Develop, structure, and launch innovative real estate fund products tailored to market opportunities.
 
 </li>
 <li>
 Leverage knowledge in fixed income and alternative asset classes where applicable to enhance product offerings.
 
 
 </li>
 </ul>
 
 Due Diligence &amp; Risk Management
 
 
 <ul>
 <li>
 Conduct comprehensive due diligence on prospective real estate investments, including financial, legal, and operational assessments.
 
 </li>
 <li>
 Evaluate risks and returns to structure deals that align with the bank&rsquo;s strategic objectives.
 
 </li>
 <li>
 Ensure robust risk management processes are in place throughout the transaction lifecycle.
 
 
 </li>
 </ul>
 
 Deal Sourcing &amp; Business Origination
 
 
 <ul>
 <li>
 Identify and secure new investment opportunities by cultivating relationships with developers,
 
 </li>
 <li>
 brokers, and other industry stakeholders.
 
 </li>
 <li>
 Develop marketing materials and pitch presentations to attract and engage prospective investors.
 
 
 </li>
 </ul>
 
 Client Engagement &amp; Relationship Management
 
 
 <ul>
 <li>
 Build and maintain strong relationships with existing and potential clients, providing expert advice and timely updates on market trends and transaction progress.
 
 
 </li>
 </ul>
 
 Team Leadership &amp; Mentoring
 
 
 <ul>
 <li>
 Provide strategic direction and mentorship to junior team members, fostering a collaborative environment.
 
 </li>
 <li>
 Promote best practices in real estate fund management and facilitate continuous professional development.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 &bull; Omani nationals only
 
 &bull; Bachelor&rsquo;s Degree in Finance, Economics, Business, Real Estate, or a related field; an advanced degree (MBA, MSc) is preferred.
 
 &bull; A minimum of 10+ years of relevant experience in fund management, real estate transactions, investment banking, or asset management.
 
 &bull; Demonstrable experience in deal sourcing, structuring, and executing real estate transactions is mandatory. Additional expertise in fixed income and alternative asset classes is preferred
 
 &bull; CFA certification is preferred; additional certifications in real estate finance or investment management will be an advantage.
 
 &bull; Proficiency in Arabic is preferred.
 
 
 
 
</div>

Senior Fund Manager - Asset Management

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Director of Spa &amp; Wellness
 
 to join our
 
 Spa &amp; Wellness
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 About The Job
 
 
 
 Finance
 
 
 <ul>
 <li>
 Responsible for the development of the Spa, fitness and Kids Club yearly budget.
 </li>
 <li>
 Responsible for re-forecasting of the budget as and when is necessary.
 </li>
 <li>
 Responsible for the financial performance of the spa and related departments.
 </li>
 <li>
 Responsible for the compilation of the Spa monthly profit and loss account and statistics.
 </li>
 <li>
 Review daily revenue updates on Spa revenue produced by Datavision daily and discuss with Hotel Manager during the weekly meetings.
 </li>
 <li>
 Establish strategies for achieving the targets.
 </li>
 <li>
 Regular review of therapist schedules, therapists and treatment room utilization in order to maximize yield potential of the Spa.
 </li>
 <li>
 Setting achievable goals for spa colleagues, to include both treatment and retail goals.
 </li>
 <li>
 Plan yearly Capex necessarily.
 </li>
 <li>
 Working closely with Director of Finance at all times.
 </li>
 <li>
 Support the Director of Finance in the hotel&rsquo;s overall financial performance.
 </li>
 <li>
 Control aspect of operational supplies and labor in the Spa &amp; Wellness.
 
 
 </li>
 </ul>
 Marketing
 
 
 <ul>
 <li>
 Develop Spa marketing plan and its activities together with the Director of Marketing Communications and be responsible for the execution of the plan.
 </li>
 <li>
 Responsible for the development of marketing strategies for the Spa &amp; Wellness department.
 </li>
 <li>
 Develop the yearly event calendar with the Director of Marketing Communications.
 </li>
 <li>
 Working closely with the Director of Marketing Communications and the Public Relations Manager.
 </li>
 <li>
 Ensure regular market research/studies are being conducted to understand the market trends within Qatar and internationally.
 </li>
 <li>
 Liaison with other Spa Directors in the group to develop attractive group promotions.
 </li>
 <li>
 Attend sales calls as and when is necessary.
 </li>
 <li>
 Development of marketing strategies for the female and male hair and beauty salons, and Spa and Fitness.
 
 
 </li>
 </ul>
 Human Resources
 
 
 <ul>
 <li>
 Perform annual performance reviews, encouraging and coaching the development of all the colleagues in the Spa &amp; Wellness division.
 </li>
 <li>
 Oversee the recruitment, induction, training development, appraisal and discipline of all spa &amp; wellness colleagues.
 </li>
 <li>
 Enforce a clear understanding of colleagues&rsquo; rules is in accordance with the MOHG Human Resources Policies.
 </li>
 <li>
 Will be responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in the Human Resources policy &amp; procedure guide.
 </li>
 <li>
 Interview prospective candidates for various positions in the Spa &amp; Wellness by following strict guidelines and criteria set up by Human Resource.
 </li>
 <li>
 Development of Human Resource strategy for recruitment and selection of colleagues.
 </li>
 <li>
 Career development programs for colleagues.
 </li>
 <li>
 Appropriate compensation and benefit packages for colleagues.
 </li>
 <li>
 Labor cost management.
 </li>
 <li>
 Community and sustainable programs.
 
 
 </li>
 </ul>
 Training
 
 
 <ul>
 <li>
 Signoff on all Departmental Learning Checklists completed by Departmental Trainers to ensure that standards and procedures have been understood.
 </li>
 <li>
 Pass on any learned knowledge from shows or training, thereby being an avenue for industry information.
 </li>
 <li>
 Ensure that SOP&rsquo;s are continuously updated for all spa &amp; wellness colleagues.
 </li>
 <li>
 Regular review of treatments and SOPs.
 </li>
 <li>
 Responsible for maintaining the high standard of treatment, service and attention to detail within the spa &amp; wellness.
 </li>
 <li>
 Meet with all new heads of departments by providing a tour of the spa and explain the philosophy and culture of the Spa.
 
 
 </li>
 </ul>
 Spa Operations
 
 
 <ul>
 <li>
 Responsible for the enforcement of all policies and objectives within the spa.
 </li>
 <li>
 Director of Spa &amp; Wellness to take reservations as and when is necessary.
 </li>
 <li>
 Dealing with dissatisfied or disgruntled guests.
 </li>
 <li>
 Responsible for motivating retail sales.
 </li>
 <li>
 Assuring that mistakes mentioned are corrected and discuss procedures that were performed correctly.
 </li>
 <li>
 Regular daily walkthroughs of the Spa and Wellness areas to review all Standards and Procedures and operational status of the Spa &amp; Wellness, including female and male salons.
 </li>
 <li>
 Reading through the many essentials e-mails that deal regarding spa, meetings, groups, and VIP&rsquo;s. Also, replying to guest, vendor, sales and colleague e-mails.
 
 
 </li>
 </ul>
 Engineering
 
 
 <ul>
 <li>
 Ensure all the Occupational Health and Safety Policies and Procedures are in compliance with the Safe, Sound &amp; Sustainable guidelines.
 </li>
 <li>
 Frequent checks of equipment and facilities to prevent loss of equipment due to negligence or wear and tear.
 
 
 </li>
 </ul>
 Departmental Meetings
 
 
 <ul>
 <li>
 Prepare and present bi-monthly meeting for all Spa &amp; Wellness colleagues. Minutes need to be provided to Human Resources and printed out to be available in the Spa office. Ensure that any colleagues, who were excused from the meeting, read the minutes. The following categories should also be discussed during this meeting: marketing, promotions, colleagues&rsquo; development, operations and finance.
 </li>
 <li>
 During briefings, ensure any issues are discussed and provide information of special attention guest and groups that may be in house.
 </li>
 <li>
 Review log of training completed by Departmental Trainers.
 </li>
 <li>
 Review monthly training schedules for all spa &amp; wellness colleagues.
 </li>
 <li>
 Attending relevant meetings organized by other Department Heads.
 </li>
 <li>
 Conduct weekly meeting with Spa Treatment Manager and Spa Operations Manager
 </li>
 <li>
 Conduct weekly MOD meeting to discuss any operational issues
 
 
 </li>
 </ul>
 Customer Relations
 
 
 <ul>
 <li>
 To deal with any problems, enquiries and complaints from spa &amp; wellness guests and potential guests.
 
 
 </li>
 </ul>
 Inventory
 
 
 <ul>
 <li>
 Review stock checks at the end of month for financial reports.
 </li>
 <li>
 Ensure that purchasing is aligned with budget.
 </li>
 <li>
 Product line selection with Spa Treatments Manager and Spa Operations Manager.
 </li>
 <li>
 Replacement of items due to wear and tear.
 
 
 </li>
 </ul>
 Planning and Preparation
 
 
 <ul>
 <li>
 Special guests and VIP&rsquo;s with special needs.
 </li>
 <li>
 It is essential to keep abreast of any developments in the spa &amp; wellness industry.
 </li>
 <li>
 Frequent competitor analysis is necessary.
 </li>
 <li>
 Strategic planning for assigned projects by organizing committees and following up with goals established on set time lines.
 </li>
 <li>
 Responsible for setting Spa&rsquo;s annual goals by January each year. Responsible for communicating this plan with Spa &amp; Wellness colleagues.
 </li>
 <li>
 On occasion, it is necessary to determine contingency plans when business is exposed to unusual factors such as war, poor economy or natural disasters.
 </li>
 <li>
 To prepare reports for the Hotel Manager for the need for new developments or changes to existing policies or objectives to keep abreast of market developments and new projects/services available.
 </li>
 <li>
 Work with budget goals and spreadsheets by understanding desired service/retail percentages and overall cost management.
 
 
 </li>
 </ul>
 Manager on Duty
 
 
 <ul>
 <li>
 Responsible for the operations of the division and guest interactions.
 </li>
 <li>
 Review treatments and notes in Spa Soft.
 
 
 </li>
 </ul>
 Events and Presentations
 
 
 <ul>
 <li>
 TV/Radio interviews.
 </li>
 <li>
 Attends regular industry job fairs and local Spa colleague events regarding employment together with Spa Treatments Manager.
 </li>
 <li>
 Attend tradeshows for products &amp; services in particular ISPA every year.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 </ul>
</div>

Director of Spa & Wellness

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Director of Spa & Wellness