branch manager turkey - logistics & business development (m/w/d)

corporate communications manager, türkiye

cra ii - fully homebased - open for any city in turkey - fso/fsp

remotely freelance game translator (english/arabic to turkish)

account executive, edt istanbul Jobs in Turkey

account executive, edt istanbul

branch manager turkey - logistics & business development (m/w/d) Jobs in Turkey

brand marketing lead, türkiye Jobs in Turkey

brand marketing lead, türkiye

corporate communications manager, türkiye Jobs in Turkey

cra ii - fully homebased - open for any city in turkey - fso/fsp Jobs in Turkey

financial advisor t rkiye

Hitachi Energy

<div>Location:
Kocaeli, Kocaeli, Turkey
Job ID:
R0133381
Date Posted:
2026-06-15
Company Name:
HITACHI ENERGY TURKEY ELEKTRIK SANAYI ANONIM SIRKETI
Profession (Job Category):
Customer Service &amp; Contact Center Operations
Job Schedule:
Full time
Remote:
No
Job Description:
The Opportunity
At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals, and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.
***Position will be based in Dilovası I&amp;C factory.
How you will make impact:
<ul><li>Lead SCM a ctivities related t o ord e r (sales o rder) execution b y planning, a ssigning and exe cuting t a sks t o secur e a v ailability and o p timum c o sts. Im p rove te n der m a terial costing and run tend e r spec i fic negoti a tions w here applicable. Impleme n t a tion of m a t e rial cost reduction an d ris k mitigation projects.
</li><li>Accountable for m a terial price and t erms &amp; conditions co n trol througho u t the value chain (fr o m tend e r to ER P ma s t e r d a ta). Engage actively in spend management (correct input in SAP etc.).
</li><li>Set yearly budgets (spend, cost reduction, payment terms etc.) for your factory in line with HUB Supply Chain Manager and respective category strategies. Support an d implement HUB sourcin g strate g y in th e fact o ry b y p roviding input (c o mple menting P&amp; F ) to fact o r y requirements to the RfQ and m a rgin im p rovem e nt proce s ses.
</li><li>T ranslat e local m a terial p lanning and logistics re q uirement s (MOQ, pack a ging, c o mmunic a tion processes) int o servic e level agreements with suppliers. Acti v ely engage in sales and operations planning (S&amp;OP) by p roviding input o n critical m a terial d efinition phase and m a terial suppl y cap a bilities.
</li><li>Own fact o ry cost reduction, co s t a voidance, claim recovery rep o rting and S CM performanc e trackin g . Execute an d deliver o n a greed str a tegy deploym e nt a c tions an d follow-up responsible function s and o ther st ak eholders.
</li><li>Lead supplier qualificat i on f o r your factory. Conduct Supplier P e rf o rmance Evalu a tions (SPE). Ensure contract o r's qualificatio n (CCQ P ) ac c ording to p rocedures an d reg u lation. Act a s secon d level esc a lation resolution own e r o n PO manag e me n t an d delivery to p a y p ro cesses. Oversee the supplier re l ationship with regular contract review, e xecutio n , s upply perf o rmance, improv e ment activitie s a nd f u tur e . Plan an d assign audits t o Supply Quality &amp; Development Enginee rs .
</li><li>Responsible to ensure compliance with applicable external &amp; internal regulations, procedures &amp; guidelines.
</li><li>Managers are responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
</li></ul>Your background:
<ul><li>Bachelor&rsquo;s degree or higher in one of the disciplines: Supply Chain, Industrial Engineering, Mechanical Engineering, Electrical engineering, Production Management or similar.
</li><li>Min 10+ years of relevant experience in supply chain management or operation management.
</li><li>Experience from transformer or automotive industry is a plus.
</li><li>Knowledge in manufacturing of power transformers, electrical steel, cores, insulation kits, insulation boards, bushings, tap changers and other transformer accessories and Good understanding in ISO standards, UN&acute;s 17 Sustainable Development Goals, EcoVadis, REACH, RoHS, FMEA, PPAP and Conflict Minerals.
</li><li>Proven skills in negotiation and contract management, proficiency in SAP.
</li><li>Excellent oral and written communication skills in Turkish and English with the ability to collaborate effectively with all levels of management.
</li></ul>More About Us
We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us &ndash; in work and out.
For this role, depending on grade and experience, we offer the following employee benefits;
<ul><li>Access to a comprehensive wellbeing program,
</li></ul><ul><li>Private health insurance,
</li></ul><ul><li>Transportation allowance.
</li></ul><h2 class="jobSectionHeader">Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
</h2><h2 class="jobSectionHeader">This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

Factory Supply Chain Manager

Sika Corporation

<div><div><div>Sika is seeking an experienced, commercially minded legal leader to head its legal function in T&uuml;rkiye. Based in Istanbul, the Head Legal T&uuml;rkiye will serve as the principal legal advisor to the local leadership team and as a key point of contact for Regional and Group Legal &amp; Compliance. This newly created role offers broad responsibility across commercial, regulatory, compliance, litigation, corporate governance and employment law matters in a dynamic industrial environment.</div><div>
The position is suited to a pragmatic, hands-on and solution-oriented lawyer who combines strong technical capability with sound judgment and a business-oriented mindset. It offers a broad and visible mandate within a dynamic industrial environment and close collaboration with local, regional and Group stakeholders. 
</div><div><div>Legal Advisory and Business Support</div></div><ul><li>
Lead the legal support for Sika&rsquo;s legal entities in T&uuml;rkiye and ensure high-quality, timely and pragmatic legal advice to the business across all relevant areas of law.</li><li>
Advise management on a broad range of legal matters, including commercial contracts, corporate law, employment law, competition law, regulatory matters, environmental law, restructuring and dispute management.</li><li>
Identify, assess and proactively manage legal and compliance risks associated with business operations, manufacturing activities and strategic initiatives.</li><li>
Act as a trusted legal advisor to the business, providing commercially sound guidance that supports growth while safeguarding Sika&rsquo;s interests.</li><li>
Draft, review and negotiate a broad range of commercial agreements and legal documents, including supply, procurement, distribution, lease, financing and employment-related documentation.</li><li>
Partner closely with Human Resources on employment law matters, employee relations, disciplinary actions, labor disputes and workplace policies.</li><li>
Oversee legal support relating to regulatory certifications, permits, industrial licenses and statutory requirements applicable to manufacturing operations.</li><li>
Coordinate and support trademark, patent and intellectual property protection activities.</li><li>
Ensure appropriate legal reporting and documentation processes for contracts, disputes and other significant legal matters.</li><li>
Escalate material legal and compliance matters in a timely and transparent manner.</li><li>
Collaborate closely with Regional and Group Legal &amp; Compliance functions and ensure alignment with global legal and compliance standards, policies and reporting requirements.</li></ul><div><div>
Litigation &amp; Dispute Management</div></div><ul><li>
Manage all litigation and dispute matters, including civil, labor, consumer, environmental, criminal and regulatory disputes.</li><li>
Coordinate and supervise litigation strategy, court proceedings, filings and interactions with regulatory authorities and governmental bodies in T&uuml;rkiye.</li><li>
Select, engage and manage external counsel panels and legal service providers in T&uuml;rkiye.</li><li>
Monitor litigation exposure and oversee development of litigation provisions, reporting mechanisms and legal risk assessments.</li><li>
Provide regular updates to management and relevant Regional and Group Legal stakeholders on material disputes and litigation developments.</li><li>
Support dispute resolution strategies, settlement negotiations and pre-litigation risk mitigation initiatives.</li></ul><div><div>
Corporate Governance</div></div><ul><li>
Ensure implementation and adherence to corporate governance principles, delegations of authority, internal approval frameworks and matrix governance requirements.</li><li>
Support corporate secretarial matters, including governance documentation, statutory filings, powers of attorney and organizational documentation.</li><li>
Ensure compliance with applicable corporate governance requirements and internal policies across Sika&rsquo;s legal entities in T&uuml;rkiye.</li><li>
Support legal aspects of restructuring projects, corporate changes and intercompany governance matters.</li></ul><div><div>
Compliance
</div></div><ul><li>Lead and support compliance activities across Sika&rsquo;s legal entities in T&uuml;rkiye, including in the following areas:</li><li>
Anti-corruption and anti-bribery compliance</li></ul><ul><li>
Competition/antitrust compliance</li><li>
Data privacy and data protection compliance</li><li>
Trade compliance and regulatory compliance</li><li>
Internal investigations, whistleblower matters and ethics-related matters</li></ul><ul><li>
Support implementation, monitoring and continuous improvement of compliance policies, procedures, internal controls and governance frameworks.</li><li>
Conduct and coordinate legal and compliance training programs, awareness initiatives and guidance sessions for employees and management to strengthen legal and ethical compliance culture.</li><li>
Partner with Regional and Group Legal &amp; Compliance functions on compliance programs, investigations, audits, reporting obligations and implementation of global compliance initiatives.</li><li>
Drive a proactive culture of ethics, integrity and compliance across the organization and support effective identification, escalation and mitigation of legal and compliance risks.</li></ul></div> 
<div></div>
<div><div>Education &amp; Professional Qualification</div><ul><li>
Master&rsquo;s degree in Law and successful completion of the bar examination.</li><li>
Good command of English, both written and spoken.</li></ul><div>
Professional Experience</div><ul><li>
At least 12 years of post-qualification legal experience, including time spent in a reputable law firm and in senior in-house legal roles, with substantial exposure to legal matters relevant to industrial and manufacturing businesses.</li><li>
Strong knowledge of the Turkish legal and regulatory framework applicable to industrial and manufacturing businesses.</li></ul><div>
Leadership &amp; Personal Attributes</div><ul><li>
Proven experience advising senior management and building strong relationships across the business, with the ability to influence outcomes in a pragmatic and constructive manner.</li><li>
Experience managing external counsel and working effectively with cross-functional stakeholders across a matrix organization.</li><li>
People leadership experience, including managing small legal teams and direct reports.</li><li>
Experience with compliance programs and internal investigations is preferred.</li><li>
Experience supporting transactions, legal entity integrations or post-merger integration workstreams is an advantage.</li><li>
High integrity, sound judgment and strong ethical standards.</li></ul></div> 
<div></div>
<div><div>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.</div></div>
<div><div>Sika is a globally leading specialty chemicals company active in the development and production of systems and products for bonding, sealing, damping, reinforcing and protection in the construction and industrial sectors. With subsidiaries in 102 countries, more than 400 factories worldwide and over 33,700,000 employees, Sika combines global reach with a strong focus on innovation, quality and sustainability. In 2025, the company generated annual sales of CHF 11.20billion.</div><div>
In T&uuml;rkiye, Sika has been active for more than 30 years and serves customers across the construction and industrial sectors through a well-established local platform. With three production sites, seven regional offices and more than 300 employees, Sika T&uuml;rkiye offers the scale and market proximity of a strong local organization combined with the capabilities and standards of a global group.</div></div></div>

Legal Counsel

Ruby Labs

<div><h1 class="jobSectionHeader">About us</h1>
Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/<h1 class="jobSectionHeader">
About the role</h1>
We are looking for an organised, proactive Project Manager / Product Owner to join a fast-moving product team. You will own the coordination layer across multiple teams, ensuring delivery runs smoothly, communication is clear, and nothing gets lost between teams.
This role is ideal for someone who enjoys building systems and is always looking for ways to make things work better.<h1 class="jobSectionHeader">
Key Responsibilities</h1><ul><li>
Maintain tasks and delivery tracking across teams &mdash; keeping everything visible, up to date, and clearly owned.</li><li>
Backlog management.</li><li>
Coordinate cross-functional handoffs and ensure smooth collaboration between product, engineering, QA, and other teams.</li><li>
Manage onboarding for new team members.</li><li>
Investigate and route incoming issues and escalations with the right context.</li><li>
Post regular team updates and summaries to keep everyone aligned.</li><li>
Identify process gaps and propose improvements.</li></ul><h1 class="jobSectionHeader">
Qualifications</h1><ul><li>
3+ years of experience in project management, product ownership, or operations in a tech company.</li><li>
Highly organised with a strong sense of ownership and follow-through.</li><li>
Proactive &mdash; you surface problems early and resolve them without being asked.</li><li>
Clear, concise communicator in writing.</li><li>
Able to manage multiple workstreams and stakeholders simultaneously.</li><li>
Fast learner who adapts quickly to new contexts and tools.</li><li>
Improvement-oriented &mdash; you regularly look for better ways to do things.</li></ul><h1 class="jobSectionHeader">
Nice to have</h1><ul><li>
Experience working across both product and growth teams.</li><li>
Background in a fast-scaling consumer or SaaS product.</li></ul><h1 class="jobSectionHeader">
Location</h1>
Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately &plusmn; 4 hours of CET. This ensures optimal collaboration and communication during working hours.<h1 class="jobSectionHeader">
Benefits</h1>
Discover the perks of being part of our vibrant team! We offer:<ul><li>
Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
</li><li>Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
</li><li>Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
</li><li>Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
</li><li>Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1nkrN76JlZkbKj9WSOhlT1_mni_CZeDkHdwfIjPXVwvk/preview?tab=t.0#heading=h.ndsdl4wapxtt</li></ul>
Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!<h1 class="jobSectionHeader">
Interview Process</h1>
After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:<ul><li>
Recruiter Screening (40 minutes)</li><li>
Technical Interview (60 minutes)</li><li>
Final Interview (20 minutes)</li></ul><h1 class="jobSectionHeader">
Life at Ruby Labs</h1>
At Ruby Labs, we move fast, aim high, and expect the same from our team. We&rsquo;re not here to play small&mdash;we&rsquo;re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day.
This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you&rsquo;re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen.
Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more&mdash;more responsibility, more growth, and more success.
#LI-Remote</div>

Project Manager / Product Owner

TEMSA

<div>
 
 
 
 Our Culture
 
 
 
 
 
 
 
 
 TEMSA, one of the world's leading bus and midibus manufacturers, offers st
 
 ate of the art mobi
 
 lity solutions with it more than 50 years of experience. TEMSA is present in close to 70 markets worldwide with a significant market share in leading economies such as the USA, UK, France, Germany and Italy. And with a wide product range, TEMSA meets the unique needs of different regions. TEMSA's mission is to evolve to be the human-centered technology company which provides smart and sustainable mobility solutions to the world for more pleasant journeys.. We are proud of bei
 
 ng &lsquo;&rsquo;the first R&amp;D center of Turk
 
 ey&rsquo;&rsquo; and the company that produc
 
 ed &lsquo;&rsquo;the first electric b
 
 u
 
 s&rsquo;&rsquo;.
 
 
 
 
 
 
 
 
 
 
 #TogetherWeareSt
 
 ronger!
 
 
 
 
 
 Passionate about automotive sector,
 
 
 
 
 Curious to learn more and never afraid of failing,
 
 
 
 
 Passionate about taking a step forward every single day,
 
 
 
 
 Trustful and self-motivated with good communication skills,
 
 
 
 
 
 
 
 
 We are wai
 
 ting for you!
 
 
 
 
 
 
 
 
 
 
 
 What is the job
 
 waiting for you?
 
 
 
 
 
 
 
 
 &bull; Provide support to service teams in technical issues.
 
 
 
 
 &bull; Analyze recurring failures and conduct root cause studies.
 
 
 
 
 &bull; Promote technical knowledge sharing and continuous learning.
 
 
 
 
 &bull; Guide, develop, and motivate technical teams.
 
 
 
 
 &bull; Build strong business relationships with authorized services.
 
 
 
 
 &bull; Ensure coordination with regional teams and other departments.
 
 
 
 
 &bull; Deliver fast solutions for critical customer issues.
 
 
 
 
 &bull; Approach customer complaints as opportunities to create satisfaction and loyalty.
 
 
 
 
 &bull; Implement effective, solution-oriented approaches with a &ldquo;fixed right at first time&rdquo; philosophy.
 
 
 
 
 &bull; Monitor and report technical service performance indicators.
 
 
 
 
 &bull; Lead process improvement projects.
 
 
 
 
 &bull; Develop efficiency-enhancing practices.
 
 
 
 
 &bull; Prepare product quality reports on customer complaints and activate the Quality Team promptly.
 
 
 
 
 &bull; Ensure all technical documents are accurate, published, and delivered on time.
 
 
 
 
 &bull; Prepare, monitor, and ensure efficient use of departmental budget.
 
 
 
 
 &bull; Manage cross-functional projects, ensuring timelines and deliverables are met.
 
 
 
 
 &bull; Analyze service performance data to identify trends and drive improvements.
 
 
 
 
 &bull; Ensure compliance with industry standards, safety regulations, and company policies.
 
 
 
 
 &bull; Guide the team through organizational and technological changes effectively.
 
 
 
 
 &bull; Align technical service operations with company strategy and long-term goals.
 
 
 
 
 &bull; Collaborate with international suppliers and OEMs with cultural awareness.
 
 
 
 
 &bull; Stay updated on emerging technologies, service methodologies, and industry innovations.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 What we a
 
 re looking for?
 
 
 
 
 
 
 
 
 &bull; Bachelor&rsquo;s degree in Mechanical or Electrical-Electronics Engineering.
 
 
 
 
 &bull; Minimum 10 years of relevant experience in Aftersales, especially Technical Service.
 
 
 
 
 &bull; Strong vehicle and product knowledge.
 
 
 
 
 &bull; Excellent command of English (verbal and written).
 
 
 
 
 &bull; Proven experience in team management.
 
 
 
 
 &bull; Valid driver&rsquo;s license and ability to travel without restrictions.
 
 
 
 
 &bull; Located in Adana city.
 
 
 
 
 &bull; Leadership and Accountability: Ability to guide teams, set priorities, and take ownership of results.
 
 
 
 
 &bull; Communication and Influence: Clear and effective expression of ideas, strong stakeholder communication, and conflict management skills.
 
 
 
 
 &bull; Problem Solving and Analytical Thinking: Systematic analysis of technical problems, root cause methodology, and data-driven decision-making.
 
 
 
 
 &bull; Proactive Approach: Ability to identify issues early, recognize improvement opportunities, and propose solutions.
 
 
 
 
 &bull; Decision-Making Competence: Skilled in prioritization and timely action-taking.
 
 
 
 
 &bull; Customer-Centric Mindset: Strong focus on satisfaction, empathy, and positive language in customer interactions.
 
 
 
 
 &bull; Strategic Thinking: Capacity to align technical service operations with broader company goals and long-term vision.
 
 
 
 
 
 
 
 
 
 
 
 
 TEMSA offers the followin
 
 g benefits:
 
 
 
 
 
 
 <ul>
 <li>
 
 Private health and life insurance
 
 </li>
 <li>
 
 Private Pension Plan with the Employer Contribution of %3
 
 </li>
 <li>
 
 Academic education encouragement package
 
 </li>
 <li>
 
 English lingual improvement package
 
 </li>
 <li>
 
 Personal (skills and technical) improvement plan
 
 </li>
 <li>
 
 Take time to celebrate your birthday with your besties
 
 </li>
 <li>
 
 T-Buddy mentorship program will enable your seamless adjustment to TEMSA culture during your first week
 
 </li>
 <li>
 
 Rotation opportunity within TEMSA and other Sabanc&inodot; Group companies in agile culture
 
 </li>
 <li>
 
 Wellbeing approach with mobile applications keep your physical, mental and body health
 
 </li>
 <li>
 
 Opportunity to gain experience with the team that produced the first electric bus in Turke
 
 y
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 How Do Our Recruitment Processes Proceed?
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Application
 
 </li>
 <li>
 
 Preliminary assessment
 
 </li>
 <li>
 
 Face-to-face or online interview
 
 </li>
 <li>
 
 English exam and
 
 assessment test
 </li>
 <li>
 
 Offer
 
 </li>
 <li>
 
 
 In special cases, there may be changes in our processes.
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Follow us on Instagram and LinkedIn to stay up to date with our career opportunities! #TEMSA
 
 
 
 
 &lsquo;S&uuml;rd&uuml;r&uuml;lebilir b&uuml;y&uuml;me, e&scedil;it imkanlar ve farkl&inodot; bak&inodot;&scedil; a&ccedil;&inodot;lar&inodot;yla m&uuml;mk&uuml;nd&uuml;r. &Idot;nsan Kaynaklar&inodot; politikam&inodot;z kapsam&inodot;nda; &Idot;lanlar&inodot;m&inodot;za ba&scedil;vuru yapan i&ccedil;/d&inodot;&scedil; t&uuml;m adaylar&inodot;m&inodot;za &Idot;nsan Haklar&inodot; Evrensel Beyannamesi ve Uluslararas&inodot; &Ccedil;al&inodot;&scedil;ma &Ouml;rg&uuml;t&uuml; (ILO) standartlar&inodot;na uygun olarak &inodot;rk, din, dil, cinsiyet, renk, ulusal ya da sosyal k&ouml;ken, cinsel y&ouml;nelim, engellilik, siyasi g&ouml;r&uuml;&scedil;, hamilelik ya da medeni durum g&ouml;zetmeksizin f&inodot;rsat e&scedil;itli&gbreve;i sa&gbreve;laman&inodot;n bir ayr&inodot;cal&inodot;k olmad&inodot;&gbreve;&inodot;na inan&inodot;yoruz
 
 .&rsquo;
 
</div>

Technical Services Section Manager

Avaya

<div><div><div><div><h2 class="jobSectionHeader">About Avaya</h2>
</div><div>
Avaya is an enterprise software leader that helps the world&rsquo;s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity&trade; platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections &ndash; with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com
</div></div><div><div><h2 class="jobSectionHeader">Description</h2>
</div><div>
Avaya has shifted the global enterprise customer experience (CX) landscape toward a unified, AI-driven, and open cloud architecture. We are seeking a highly accomplished Solution Engineer to be a primary technical driver in accelerating our Infinity platform adoption&mdash;focused on CCaaS (Contact Center as a Service), Omnichannel, AI/ML, Intelligent Orchestration, and Business Application Integration. 


This role is for a strategic technologist and storyteller who can translate complex, multi-modal capabilities into tangible business outcomes. While foundational knowledge of legacy communications platforms is beneficial, success in this role is fundamentally tied to demonstrating expertise and driving adoption of our modern, open, and cloud-based CX solutions. 


Key Responsibilities 


The successful candidate will spend approximately 80% of their time focused on the strategic CCaaS, AI, and Orchestration portfolio, and 20% on migration strategies from legacy environments. 


Solution Architecture &amp; Design (CCaaS/Omnichannel): Lead the technical discovery and design of complex, large-scale CCaaS solutions, ensuring seamless integration of voice and digital channels (chat, email, social, messaging). 


AI Integration &amp; Orchestration: Architect and present solutions utilizing embedded and third-party AI/ML services for conversational AI, real-time agent assist, sentiment analysis, and intelligent workflow orchestration across the customer journey. 


Demonstration &amp; Proof of Value: Create, customize, and deliver compelling, high-impact product demonstrations and Proof of Concepts (PoCs) that clearly illustrate the business value of our platforms, showcasing integrations with core business applications (CRM, WFO, ERP). 


Technical Expertise &amp; Advocacy: Act as the trusted technical advisor to the sales team and customer executives, guiding discussions on security, compliance, API integration , cloud architecture, and total cost of ownership (TCO) for modern cloud CX solutions. 


Competitive Strategy: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect) and effectively position Avaya&rsquo;s differentiation.</div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2>
</div><div>
Required Core Competencies &amp; Skills 


Experience: Minimum of 8 years in a technical pre-sales, solution consulting, or solution architecture role, with 5+ years of CCaaS/SaaS/Cloud contact center experience (Genesys, NICE, 8x8, Five9, Talkdesk, Calabrio, etc) 


CCaaS Architecture: Deep, hands-on experience designing and presenting modern cloud contact center reference architectures, including knowledge of microservices, global multi-region deployments, and consumption models. 


AI/Intelligent Automation: Proven ability to articulate the value of AI in CX (e.g., self-service containment, agent augmentation, journey analysis) and experience integrating conversational AI solutions (bots, NLP). 


Omnichannel Journey Design: Expertise in mapping and designing end-to-end customer journeys that leverage digital channels and maintain context across channels and systems. 


API/Integration Proficiency: Strong understanding of RESTful APIs, Webhooks, and CPaaS concepts, with the ability to discuss business application integrations (Salesforce, ServiceNow, etc.) with technical teams. 


Orchestration/Workflow: Practical knowledge of building and demonstrating sophisticated, data-driven workflows using orchestration tools or low-code/no-code platforms. 


Executive Presence: Exceptional communication, presentation, and whiteboarding skills, with the ability to simplify complex technical concepts for C-level audiences. 


Languages: Local languages and English are required 


Desired Differentiators 


Traditional Avaya Stack Knowledge: Practical experience or strong familiarity with heritage Avaya on-premise portfolio, including Avaya Aura (CM, SM, SMGR), Elite, and relevant applications. This knowledge is valuable for advising customers on strategic, phased migration paths to the cloud. 


Scripting/Development: Basic familiarity with scripting languages (e.g., JavaScript, Python) or development environments to rapidly prototype and demonstrate integration capabilities. 


Certifications: Relevant cloud certifications (e.g., AWS, Azure) or specialized CCaaS vendor certifications. 


Travel Requirements : Willingness to travel to support business as required. 

Please note: This postion is based in TURKEY and can be worked remotely from home within Turkey. No virtual elsewhere or sponsorship is available for this position. 


#LI-CM1

#LI-Remote</div></div><div><div><h2 class="jobSectionHeader">
Experience</h2>
</div><div><div>5 - 8 Years of Experience</div></div></div><div><div><h2 class="jobSectionHeader">
Education</h2>
</div><div><div>Bachelor degree or equivalent experience in Computer Science or Electrical Engineering</div></div></div><div><div><h2 class="jobSectionHeader">
Preferred Certifications</h2>
</div><div><div>Must maintain all relevant certifications</div><div>
Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys</div></div></div><div><div><h2 class="jobSectionHeader">
Footer</h2></div><div> 

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.</div></div></div></div>

CX Sales Engineer | Turkey | Virtual

<div><h1 class="jobSectionHeader">About us</h1>
Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/<h1 class="jobSectionHeader">
About the role</h1>
At Ruby Labs we are looking for a Senior AI Engineer to own and drive the quality, reliability, and evolution of our AI systems in production.
This is a high-ownership role. You will be responsible for end-to-end delivery of major AI features, production stability of AI systems, and data-driven experimentation using tools like Langfuse, Mixpanel and OpenRouter. You&rsquo;ll work in a modern stack built on Next.js, TypeScript, Node.js, and Redis, collaborating closely with product, growth, data, and billing teams. Increasingly, this includes building agentic, tool-using AI systems &mdash; defining clean tool contracts (including MCP-based tools) and orchestrating how AI interacts with internal services and business systems.
Our engineering organization uses a squad-based structure. You will operate within an AI engineering squad, contributing as a senior technical voice and driving engineering quality within your area of the product.<h1 class="jobSectionHeader">
Key Responsibilities</h1><ul><li>
Take complete ownership and deliver major AI engineering features within agreed timelines.</li><li>
Own AI output quality, structure, and predictability across all user-facing AI interactions.</li><li>
Design, implement, and maintain output-type-based AI systems, including segmentation, routing, and enforcement.</li><li>
Ensure consistent output structure and formatting across different LLMs for the same request type.</li><li>
Integrate and orchestrate multiple LLM providers via OpenRouter, managing model selection, fallback strategies, and cost optimisations.</li><li>
Design and orchestrate tool-using and agentic AI workflows, defining clean tool contracts (including MCP-based tools), function-calling interfaces, and reliable AI-to-system integrations.</li><li>
Build and maintain complex, multi-step LLM workflows, including with orchestration frameworks such as LangChain or LlamaIndex, for advanced reasoning, context reuse, and retrieval.</li><li>
Design and manage production prompt systems with dynamic prompting, context injection, and conditional logic.</li><li>
Own the deployment and release of LLM experiments, prompt management, and Langfuse-based evaluation pipelines.</li><li>
Run A/B tests across models, analyse results, and present data-driven impact assessments of AI features and experiments.</li><li>
Monitor AI system metrics, quality signals, latency, and release health using Langfuse and other observability tools.</li><li>
Deep-debug complex LLM chains using Langfuse traces, identifying bottlenecks and optimising for cost, latency, and context-window usage, and build output-scoring systems to root-cause hallucinations and logic errors.</li><li>
Write clean, scalable, and maintainable TypeScript code across the Next.js and Node.js stack.</li><li>
Build reliable backend logic for AI systems, with strong error handling, request validation, fallback flows, and predictable behaviour in production, including reliable tool execution and AI-to-service integrations.</li><li>
Ensure high code quality through testing, code reviews, and clear engineering standards.</li><li>
Monitor, troubleshoot, and improve production performance, reliability, and system health.</li><li>
Drive maintainability and technical quality through solid architecture, refactoring, and disciplined release practices.</li></ul><h1 class="jobSectionHeader">
Qualifications</h1><ul><li>
6+ years of backend/full-stack software engineering experience, including production-grade TypeScript/Node.js. Experience with Next.js and/or Python is a plus.</li><li>
2+ years of experience building AI/LLM systems in production. Less experience may be considered for exceptional candidates.</li><li>
Deep hands-on experience working with LLM APIs (OpenAI, Anthropic, or similar) in production environments.</li><li>
Experience with Agentic AI, multi-agent orchestration, tool-based workflows (function calling/tool execution), and/or RAG pipelines, including indexing, retrieval, and re-ranking.</li><li>
Experience with LLM observability tools such as Langfuse, LangSmith, or similar platforms.</li><li>
Experience with AI gateways and model routing solutions, such as OpenRouter or equivalent technologies.</li><li>
Solid understanding of Redis and relational databases, such as PostgreSQL.</li><li>
Exceptional ownership mindset and personal responsibility for engineering quality and delivery.</li></ul><h1 class="jobSectionHeader">
Nice to have</h1><ul><li>
Experience with AI-centered development tools such as Cursor, Claude Code, Windsurf, or similar platforms.</li><li>
Familiarity with evaluation frameworks, including LLM-as-a-judge, RAGAS, or similar approaches.</li><li>
Experience working in high-pressure startup environments with rapid product iteration cycles.</li><li>
Experience with MCP (Model Context Protocol), including building MCP servers/clients or designing tool contracts for AI agents.</li><li>
Experience with edge and serverless runtimes, such as Cloudflare Workers, and supporting services including KV, Durable Objects, Queues, R2, and D1.</li><li>
Experience with payments, billing and checkout flows, or orchestration platforms.</li><li>
Practical experience fine-tuning models for domain-specific tasks or achieving strict JSON/schema compliance.</li><li>
Working proficiency in Python for data science, evaluation scripts, or AI tooling.</li></ul><h1 class="jobSectionHeader">
Location</h1>
Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately &plusmn; 4 hours of CET. This ensures optimal collaboration and communication during working hours.<h1 class="jobSectionHeader">
Benefits</h1>
Discover the perks of being part of our vibrant team! We offer:<ul><li>
Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
</li><li>Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
</li><li>Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
</li><li>Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
</li><li>Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1tzxGX4Uu7Ts_HCLFXESKLnKaaBfVCPf1f9AYZPrkjJM/preview?tab=t.0</li></ul>
Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!<h1 class="jobSectionHeader">
Interview Process</h1>
After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:<ul><li>
Recruiter Screening (40 minutes)</li><li>
Technical Interview (60 minutes)</li><li>
Second Interview (30 minutes)</li><li>
Final Interview (20 minutes)</li></ul><h1 class="jobSectionHeader">
Life at Ruby Labs</h1>
At Ruby Labs, we move fast, aim high, and expect the same from our team. We&rsquo;re not here to play small&mdash;we&rsquo;re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day.
This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you&rsquo;re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen.
Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more&mdash;more responsibility, more growth, and more success.
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Senior AI Engineer

Senior AI Software Engineer

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