financial analyst

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next! 

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible. 
Job Description:
Estimator
Qatar
Parsons is seeking a highly experienced and detail-oriented Estimator to join our team. In this role, you will be responsible for reviewing contractor invoices, ABMS (Activity-Based Management System) data, appendices, and related financial documentation. You will play a key role in ensuring accuracy, compliance, and alignment with project budgets and deliverables.
What You'll Be Doing:<ul><li>
Reviewing contractor invoices to ensure accuracy, completeness, and compliance with contractual terms and conditions.</li><li>
Analyzing ABMS data and appendices to validate invoice details and ensure alignment with project budgets and deliverables.</li><li>
Conducting quality checks on invoices and supporting documentation to identify discrepancies or errors.</li><li>
Collaborating with the Finance team to ensure proper documentation and timely processing of invoices.</li><li>
Preparing detailed cost estimates and forecasts for projects, ensuring alignment with project scope and objectives.</li><li>
Assisting in the preparation and review of financial reports, including cost analysis and budget tracking.</li><li>
Coordinating with project managers, contractors, and other stakeholders to resolve invoice-related issues.</li><li>
Ensuring compliance with company policies, procedures, and financial guidelines.</li><li>
Maintaining accurate records of all reviewed invoices, estimates, and related financial documentation.</li><li>
Contributing to process improvements to enhance the efficiency and accuracy of invoice review and cost estimation.</li></ul>
What Required Skills You'll Bring:<ul><li>
Bachelor&rsquo;s degree in Engineering, Finance, Accounting, or a related field (or equivalent experience).</li><li>
8 years of experience in cost estimation, invoice review, and financial analysis.</li><li>
Strong understanding of contractor invoicing processes, ABMS, and financial documentation.</li><li>
Proficiency in financial software and tools, as well as Microsoft Office applications (Excel, Word, PowerPoint).</li><li>
Excellent analytical and problem-solving skills with a keen eye for detail.</li><li>
Strong written and verbal communication skills.</li><li>
Ability to work collaboratively with cross-functional teams and stakeholders.</li><li>
Knowledge of industry standards and best practices in cost estimation and financial management.</li><li>
A strong background in cost estimation, invoice review, and financial analysis, with excellent attention to detail and organizational skills.</li></ul>
What Desired Skills You'll Bring:<ul><li>
Experience in reviewing and validating complex contractor invoices and appendices.</li><li>
Familiarity with quality control processes for financial documentation.</li><li>
Strong organizational skills and the ability to manage multiple tasks and deadlines.</li><li>
Knowledge of financial compliance and auditing standards.</li><li>
Proficiency in using enterprise resource planning (ERP) systems or other financial management tools.</li><li>
Ability to identify and resolve discrepancies in financial data effectively.</li></ul>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!<div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
 <div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div> 
Financial Wellness</div><div> 
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div> 
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div> 
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div> 
Veteran Support</div><div> 
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div> 
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div> 
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div>

Estimator

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Summary
 
 
 
 The incumbent will assist SVP Financial Business Support (FBS) in providing MIS including ALCO reports on a timely manner to enable the related management assist in their decision making processes and also enable them to monitor business performance closely and take necessary actions. The incumbent will assist SVP Financial Business Support (FBS) in providing the management with regular reports on progress towards targets, flagging variations and performing initial checks on reasons for under/over achievement.
 
 
 
 Education/Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor/ Masters degree preferably in finance, accountancy or related subjects.
 </li>
 <li>
 Professional certification such as CPA, CA, CMA, CFA etc. is a plus .
 </li>
 <li>
 Minimum of 4 years&rsquo; experience in a major bank in the financial business support function.
 
 
 </li>
 </ul>
 
 Required Special Skills
 
 
 
 <ul>
 <li>
 Excellent oral and written communication skills in English and Arabic (preferred).
 </li>
 <li>
 Knowledge of financial reporting processes and related pronouncements, including but not limited to IFRS, IAS etc.
 </li>
 <li>
 Proficiency in MIS tools/techniques including valuation/pricing techniques/tools and methodologies.
 </li>
 <li>
 Well-developed analytical and interpersonal skills.
 </li>
 <li>
 Ability to deliver under pressure.
 </li>
 <li>
 Ability to build relationships across the organization to deliver results.
 </li>
 <li>
 Knowledge of accounting rules for the various products of the Group.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 </ul>
</div>

QNB3643 - Manager - Financial Business Support (Qatarization)

Iberdrola

<div>We&rsquo;re looking for a sharp financial whiz to join our fast-moving SaaS team. As our Product Profitability and FinOps Specialist, you&rsquo;ll own the story behind the numbers&mdash;making sense of pricing, revenues, and the underlying cloud costs that drive our products. Your insights will fuel better, faster decisions by Product and Ops teams, pushing our AI-driven sustainability solutions to grow smarter, stronger, and more efficiently.
If you love digging into data, building slick dashboards, and turning complex financial flows into clear action, this is your playground. Join us and be a key player shaping profitable, cost-aware product innovation in a mission-driven company.
<h2 class="jobSectionHeader">Jobs To Be Done
<ul><li>Build and fine-tune pricing and tariff models that reflect market realities and business goals.</li>
<li>Support the product teams when they need defining a financial report for their products: be the financial whizz of our Energy tools.</li>
<li>Master our cloud and AI service spending, hunting down savings by right-sizing resources, eliminating waste, and optimizing usage.
<ul><li>Implement and enforce smart cloud governance, including a rock-solid tagging strategy, so every dollar of cloud spend has an owner.
</li><li>Dig into total costs&mdash;including cloud infrastructure&mdash;to find savings and margin wins, then partner with the team to make it happen.</li>
</ul></li><li>Track and map every dollar flowing in and out of our product portfolio for full transparency .
<ul><li>Work hand-in-hand with Product Managers and Engineers to weigh the financial impact of new features, pricing moves, and architectural choices.</li>
<li>Help Operations decode cost drivers and resource use for maximum efficiency.</li>
<li>Own financial KPIs and deep-dive P&amp;L reviews for both individual products and our full lineup.</li>
</ul></li><li>Create killer dashboards using Power BI and other tools to spotlight financial health, cloud consumption, and growth areas.</li>
</ul>Education Requirements
<ul><li>Bachelor&rsquo;s Degree in Computer Science, Information Systems, Engineering, Business Administration, or a related field.</li>
<li>Certifications in Project Management (e.g., PMP, Prince2, Scrum Master) are highly valued.</li>
<li>Bonus points for certifications or coursework in Data Engineering, Cloud Architecture, or Database Management.</li>
</ul>Experience
<ul><li>5+ years of experience in technical delivery, SaaS implementation, solutions architecture, or technical account management.</li>
<li>Proven track record of successfully onboarding B2B enterprise customers with heavy data integration requirements.</li>
<li>Hands-on experience navigating data ingestion pipelines, APIs, ETL processes, and complex data mapping/ontology mapping.</li>
<li>Experience working alongside sales or business development teams in a fast-paced, high-growth tech environment.</li>
</ul>Skills and Competencies
<ul><li>Delivery Management: Exceptional project management skills with the ability to herd cats, manage scope creep, and keep complex deployments strictly on schedule.</li>
<li>Technical Fluency: Deep understanding of how data flows between systems. You don't need to write the code, but you must confidently discuss APIs, data ingestion, and ontology mapping with engineers.</li>
<li>Product Mastery: Rapid ability to deeply understand our entire product portfolio and how different modules interact with customer data.</li>
<li>Client Management: Excellent executive presence and communication skills. You can translate highly technical data requirements into clear business outcomes for stakeholders.</li>
<li>Problem Solving: A proactive, &quot;fix-it-first&quot; mentality when dealing with data integration bottlenecks.</li>
</ul>KPIs
<ul><li>Time-to-Value (TTV): Reduction in the average number of days from contract signature to the customer's first successful use of AI insights.</li>
<li>Onboarding Success Rate: Percentage of customer implementations delivered on time and within scope.</li>
<li>Data Integration Efficiency: Reduction in manual interventions or rework required during the data mapping and ingestion phases.</li>
<li>Customer Satisfaction (CSAT): High satisfaction scores specifically tied to the onboarding and delivery experience.</li>
<li>Playbook Adoption: Successful creation and internal adoption of standardized delivery processes.</li>
</ul>Why Us
As a Product Delivery Lead, you will have the unique opportunity to shape the future of AI for sustainability and drive meaningful impact in the global energy sector. You will work alongside a passionate, mission-driven team and play a pivotal role in delivering innovative, disruptive solutions to some of the world&rsquo;s most pressing environmental challenges. 
 
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. 
 
Job Posting End Date: 
 
 
julio-31-2026</h2></div>

Product Profitability & FinOps Specialist

DOHA BANK

<div>
 
 
 Role Objective
 
 
 
 
 
 
 The
 
 Credit Analyst
 
 will provide operational and analytical support in preparing Credit proposals/applications, ensuring effective monitoring of all aspects of business in terms of credit quality, as per the internal policies and procedures, QCB guidelines and other relevant regulatory framework. The job holder will identify, measure, monitor, control and perform periodic reviews of the risk inherent in the allotted portfolios. The incumbent will analyze customer strengths and weaknesses, providing recommendations, noting any deviations from the policies, and terms, as appropriate, and will prepare and review annual or quarterly reports as appropriate for the portfolios.
 
 
 
 
 
 
 Detailed Roles and Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Perform all activities, as assigned by the reporting authority, in compliance with regulatory guidelines, and internal policies and procedures.
 </li>
 <li>
 Prepare credit proposals with appropriate interpretations on the financial aspects and identify the risk factors and suggest credit enhancers, as applicable, in consistent with the Credit policies and regulatory framework and provide recommendations.
 </li>
 <li>
 Ensure Internal Credit Rating and RAROC is carried out for all lending clients and update same on annual basis or as and when a new facility is granted, new information available etc.
 </li>
 <li>
 Review to ensure that all credit documents are complete, by identifying documentation deficiencies, if any and report to the respective employees, for timely resolution.
 </li>
 <li>
 Assess the credit worthiness by accumulating pertinent information (strengths and weaknesses relating to historical functional performance) regarding customers for facilities granted/to be granted.
 </li>
 <li>
 Liaise with the respective employees, for clarifications/ rectifications on account of incompleteness of information provided, and to ensure all the Credit applications are completed within the set turnaround time.
 </li>
 <li>
 Review to ensure that all the documentations are in line with the Credit Approvals and credit policies.
 </li>
 <li>
 Review to ensure submission of all required documents in relation to the credit processing, including but not limited to Commercial Registrations, etc.
 </li>
 <li>
 Promptly respond to and/or escalate requests and/or queries raised by the internal and external customers and the Compliance function within prescribed authority as directed.
 </li>
 <li>
 Coordinate with Risk Management function with respect to new/ renewal of limits/input of limits and other related aspects.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience Required:
 
 
 
 
 
 <ul>
 <li>
 University graduate with a degree in Business or Banking or Finance or any other related discipline.
 </li>
 <li>
 Master&rsquo;s degree in Management any other related discipline will be an added advantage.
 </li>
 <li>
 05-08 years of total experience in financial services/banking industry, entailing responsibilities pertaining to the specific area of discipline.
 </li>
 <li>
 Experience in credit analysis, with strong understanding of the local banking industry.
 </li>
 <li>
 Fluent in Arabic and English
 </li>
 </ul>
 
 
</div>

Credit Analyst (Wholesale Banking)

SAIKOR SECURITY TRAINING AND SERVICES PRIVATE LIMITED

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Conduct preventive and corrective maintenance activities to ensure the efficient and reliable operation of equipment and machinery
 </li>
 <li>
 Troubleshoot and diagnose problems and develop and execute maintenance plans to minimize downtime and disruptions
 </li>
 <li>
 Analyst data to identify trends, diagnose problems and develop solutions to improve equipment reliability and performance
 </li>
 <li>
 Collaborate with production teams, management and suppliers to develop and execute maintenance plans that meet organization goals and priorities
 </li>
 <li>
 Ensure that those conducting maintenance activities are in compliance with safety standards and regulations, and identify and mitigate potential safety hazards
 </li>
 <li>
 Develop and maintain technical documentation, schematics and procedures to support maintenance activities
 </li>
 <li>
 Participate in ongoing training and development programmer to enhance skills and knowledge
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 A bachelor's degree in engineering or a related field
 </li>
 <li>
 3 years of relevant work experience in mechanical, electrical or industrial maintenance
 </li>
 <li>
 Strong understanding of engineering principles and knowledge of equipment and machinery
 </li>
 <li>
 Ability to analyst information, diagnose problems and develop solutions
 
 
 </li>
 </ul>
 This job is provided by Shine.com
</div>

Plant Maintenance Engineer

Commercial Bank

<div>
 
 About Commercial Bank
 
 
 
 Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar&rsquo;s economic development by offering a range of personal, business, government, international and investment services. We believe in empowering our employees, providing them with opportunities for growth and professional development.
 
 
 By Joining us, you&rsquo;ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.
 
 
 Join us in shaping the future of banking!
 
 
 
 Job Summary
 
 
 
 Perform high quality risk based business audits and credit reviews in order to provide value adding and leading practice recommendations on design and effectiveness of processes, asset quality, etc.
 
 
 
 
 Key Accountabilities
 
 
 
 
 
 Credit and Loan Reviews
 
 
 
 <ul>
 <li>
 Perform high-quality end-to-end loan and credit reviews across multiple segments &mdash; Domestic &amp; International Corporates, Government, Public Sector, Financial Institutions, SMEs, Remedial Assets, and Premium Banking.
 </li>
 <li>
 Comprehensive assessment of loan asset quality, financial statements analysis, valuations analysis, cash flows analysis, control effectiveness, credit processes, and quality of earnings, providing value-adding recommendations for improvement.
 </li>
 <li>
 Conduct risk-based audits of Credit Business Segments, Risk Management and Credit operations teams to verify compliance with facility agreements, internal policies, procedures, delegation of authority and regulatory requirements.
 
 
 </li>
 </ul>
 
 Risk Management Audits:
 
 Conduct technical audits in key risk management domains including:
 
 
 <ul>
 <li>
 Corporate Credit Risk and Retail Credit Risk Functions
 </li>
 <li>
 Basel III &ndash; Pillar 1 and Pillar 2 (ICAAP)
 </li>
 <li>
 IFRS 9 and Expected Credit Loss (ECL)
 </li>
 <li>
 Market Risk and Risk Models Development and Validation Functions.
 </li>
 <li>
 Evaluate the design, methodology, and implementation of risk models and regulatory capital frameworks.
 
 
 </li>
 </ul>
 
 Treasury, ALM, and Investment Audits
 
 
 
 <ul>
 <li>
 Conduct end-to-end audits of Treasury and Asset-Liability Management (ALM) activities, including front, middle, and back office operations.
 </li>
 <li>
 Review investment portfolios, risk management frameworks, and related operational processes to verify adequacy of controls and compliance with policy and regulatory requirements.
 
 
 </li>
 </ul>
 
 Wealth Management and Asset Management Audits
 
 
 
 <ul>
 <li>
 Execute risk-based audits of Wealth Management and Asset Management functions, focusing on investment governance, client suitability, and operational controls.
 
 
 </li>
 </ul>
 
 Financial Reporting and Regulatory Reporting Audits
 
 
 
 <ul>
 <li>
 Internal Financial Control over Financial Reporting framework and end-to-end processes: Conduct end-to-end audits of the ICOFR framework and process in accordance with the COSO requirements, QFMA, QCB and Qatar Exchange requirements.
 </li>
 <li>
 Key Liquidity and Funding Regulatory Ratios: Liquidity and Funding Ratios (LCR, NSFR, Credit-Deposit Ratio, Net Open Position)
 </li>
 <li>
 ALM methodologies, assumptions, and models
 </li>
 <li>
 Review compliance with QCB and international reporting standards.
 
 
 </li>
 </ul>
 
 Other Accountabilities
 
 
 
 
 ESG (Environmental, Social &amp; Governance) Reviews
 
 
 
 <ul>
 <li>
 Periodically review the Bank&rsquo;s ESG framework, related methodologies, and KPI verification processes as reported to the Qatar Central Bank.
 </li>
 <li>
 Evaluate ESG integration into business and risk frameworks, in accordance with regulatory requirements.
 
 
 </li>
 </ul>
 
 Transaction Banking and Cash Management Audits
 
 
 
 <ul>
 <li>
 Audit Transaction Banking &ndash; Conduct risk based audits of Cash Management Business services and solutions, corporate portals (CTP, CIB), corporate onboarding processes.
 
 
 </li>
 </ul>
 
 Audit of Real Estate Activities and Property Management
 
 
 
 <ul>
 <li>
 Conduct risk audits of Real Estate activities, covering Property and Facility Management, Regulatory Approvals, Sales &amp; Marketing, and related operational areas.
 </li>
 <li>
 Knowledge of Real Estate laws in Qatar, including ISO and other leading standards for property management, facility management etc.
 
 
 </li>
 </ul>
 
 Audit Planning and Execution
 
 
 
 <ul>
 <li>
 Develop Risk and Control Matrices (RCMs) and Audit Plans (APs) for all reviewable units, updating them based on evolving risk profiles.
 </li>
 <li>
 Prepare planning memoranda outlining objectives, scope, and key risks for each assignment.
 </li>
 <li>
 Identify control design weaknesses, process inefficiencies, ineffective controls, and operational risks through analytical testing and stakeholder discussions.
 
 
 </li>
 </ul>
 
 Reporting and Finalization
 
 
 
 <ul>
 <li>
 Draft concise and well-structured audit findings and reports, focusing on material risk issues and business impact.
 </li>
 <li>
 Facilitate management discussions, obtain responses, and agree on corrective action plans.
 </li>
 <li>
 Present findings in opening, interim, and closing meetings with senior management.
 </li>
 <li>
 Maintain professional and collaborative relationships with business, risk, and operations teams.
 
 
 </li>
 </ul>
 
 Follow-up and Continuous Improvement
 
 
 
 <ul>
 <li>
 Track and monitor remediation of audit findings and ensure timely closure of open issues.
 </li>
 <li>
 Maintain comprehensive audit working papers in line with IIA and QCB standards.
 </li>
 <li>
 Ensure accurate documentation in the Audit Management System (AMS).
 
 
 </li>
 </ul>
 
 Qualifications, Experience And Key Competencies
 
 
 
 
 Required Qualification:
 
 
 
 Chartered Accountant (CA) / Certified Financial Analyst (CFA) (and/or) Masters in Business Administration, Economics, Finance, Banking, etc.
 
 
 
 Required Experience Profile:
 
 8+ years of Experience in Top-Tier Bank Credit Review and Internal Audit Functions / Big 4 Audit Experience / Top Financial Services Consulting Firms, etc.
 
 
 
 Summary of Preferred Key Competencies
 
 : High degree of proficiency in:
 
 
 <ul>
 <li>
 In-depth knowledge and analysis of the Bank&rsquo;s products, businesses, policies, procedures and the overall regulatory environment. This includes knowledge of leading Business, Credit and Risk Standards issued by Senior Regulators, Basel, etc.
 </li>
 <li>
 Knowledge of Basel III, Capital Adequacy Standards, IFRS 9 Standards, IOSCO Wealth Management Standards etc. ,
 </li>
 <li>
 Key Internal Control Standards issued by Basel, Committee of Sponsoring Organizations (COSO), etc.
 </li>
 <li>
 Keen attention for details, Accuracy and going the extra mile to deliver high value and timely results.
 </li>
 <li>
 Excellent report writing skills, advanced skills in Data Analytics / Power PI, Spreadsheet Sheet Formulas, etc.
 </li>
 <li>
 Collaborative approach, Team-Work, partnering and continuous learning/improvement approach.
 
 
 </li>
 </ul>
 
 
 Why Commercial Bank?
 
 
 
 
 <ul>
 <li>
 Best Performing Bank in Qatar in The Banker&rsquo;s prestigious Top 1000 World Banks Rankings 2025.
 </li>
 <li>
 Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance.
 </li>
 <li>
 An Innovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking
 </li>
 <li>
 Opportunities for Global Partnerships &amp; International Exposure, connecting employees with global networks and perspectives.
 </li>
 <li>
 A focus on Employee Well-being &amp; Work-Life Balance, ensuring a healthy and supportive environment for all team members
 </li>
 <li>
 Competitive Compensation &amp; Benefits that ensure our employees are rewarded for their dedication and performance
 </li>
 <li>
 A strong Commitment to Diversity, Equity &amp; Inclusion, fostering a culture that values every individual&rsquo;s unique perspective
 
 
 </li>
 </ul>
 At Commercial Bank, we don&rsquo;t just offer careers, We shape futures by pioneering
 
 digital transformation
 
 in Qatar&rsquo;s banking sector,
 
 blending digital-first
 
 approach to redefine banking through
 
 innovative solutions.
 
 
 
 
 Disclaimer
 
 
 
 We appreciate your interest in joining CB! Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CB reserves the right to modify, withdraw, or close it at any time without notice.
</div>

Senior Credit Reviewer - Auditor

<div>
 
 Job Summary
 
 
 
 We are seeking a detail-oriented and analytical
 
 Data Analyst
 
 with experience in a
 
 contact centre environment
 
 and strong
 
 Workforce Management (WFM)
 
 capabilities. The ideal candidate will be responsible for analysing operational data, optimizing workforce planning, and delivering actionable insights to improve performance, efficiency, and customer experience.
 
 
 
 
 Key Responsibilities
 
 
 
 Data Analysis &amp; Reporting
 
 <ul>
 <li>
 Analyze large datasets to identify trends, patterns, and insights related to contact centre performance.
 </li>
 <li>
 Develop and maintain dashboards and reports using tools such as
 
 Power BI
 
 or
 
 Tableau
 
 .
 </li>
 <li>
 Provide daily, weekly, and monthly performance reports (KPIs, SLAs, service levels, etc.).
 </li>
 <li>
 Support data-driven decision-making through accurate and timely analysis.
 </li>
 </ul>
 
 Workforce Management (WFM)
 
 <ul>
 <li>
 Perform
 
 forecasting
 
 of call volumes, workload, and staffing requirements.
 </li>
 <li>
 Develop and manage
 
 scheduling plans
 
 to ensure optimal resource utilization.
 </li>
 <li>
 Conduct
 
 real-time monitoring (RTA)
 
 of contact center operations and recommend adjustments.
 </li>
 <li>
 Analyze shrinkage, occupancy, and adherence metrics to improve efficiency.
 </li>
 </ul>
 
 Process Improvement
 
 <ul>
 <li>
 Identify operational inefficiencies and recommend process improvements.
 </li>
 <li>
 Collaborate with operations and team leaders to enhance productivity and service delivery.
 </li>
 <li>
 Support continuous improvement initiatives through data insights.
 </li>
 </ul>
 
 Data Management
 
 <ul>
 <li>
 Extract, clean, and manipulate data using
 
 SQL
 
 and
 
 Excel
 
 .
 </li>
 <li>
 Ensure data accuracy, integrity, and consistency across reports.
 </li>
 <li>
 Automate reporting processes where possible.
 </li>
 </ul>
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Data Analytics, Statistics, Mathematics, Business, or related field.
 </li>
 <li>
 Minimum
 
 2 years of experience
 
 in data analysis within a
 
 contact center environment
 
 .
 </li>
 <li>
 Strong
 
 Workforce Management (WFM)
 
 experience (forecasting, scheduling, real-time monitoring).
 </li>
 <li>
 Advanced proficiency in
 
 Microsoft Excel
 
 (Pivot Tables, VLOOKUP, Macros preferred).
 </li>
 <li>
 Strong knowledge of
 
 SQL
 
 for data extraction and manipulation.
 </li>
 <li>
 Experience with reporting and visualization tools such as
 
 Power BI
 
 or
 
 Tableau
 
 .
 </li>
 <li>
 Solid understanding of contact center metrics (AHT, SLA, Service Level, Occupancy, etc.).
 </li>
 <li>
 Strong analytical, problem-solving, and communication skills.
 </li>
 </ul>
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience with WFM tools (e.g., NICE, Verint, Aspect, Genesys).
 </li>
 <li>
 Knowledge of automation tools or scripting (Python is a plus).
 </li>
 <li>
 Experience working in a high-volume customer service environment.
 </li>
 </ul>
</div>

Data Analyst – Contact Center (WFM Specialist)

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