industry business line manager Jobs in Islamabad

industry business line manager

floor manager

team lead-social media-contact center Jobs in Islamabad

team lead-social media-contact center

assistant manager - sales Jobs in Islamabad

assistant manager - sales

assistant manager cloud solutions Jobs in Islamabad

assistant manager cloud solutions

floor manager call center manager

International Centre of Excellence Islamabad Campus

Company: Oxbridge Digital Positions: 1 Location: IslamabadRole OverviewLead and manage call center operations, drive performance, and ensure excellent customer service.Key Responsibilities<ul><li>Manage daily call center operations</li></ul><ul><li>Lead, mentor &amp; coach sales/support specialists</li></ul><ul><li>Develop call scripts, KPIs &amp; procedures</li></ul><ul><li>Monitor performance &amp; provide feedback</li></ul><ul><li>Handle escalations &amp; complex cases</li></ul><ul><li>Align call center with marketing campaigns</li></ul><ul><li>Prepare weekly/monthly reports</li></ul>Requirements<ul><li>Bachelor&rsquo;s (Business/Marketing/Communication preferred)</li></ul><ul><li>3&ndash;5 years call center experience, 2+ years in leadership</li></ul><ul><li>Strong communication &amp; conflict resolution skills</li></ul><ul><li>Proficient in CRM/call center software</li></ul>Apply Now: Send CV to careers@oxbridgedigital.pkSubject Line: &ldquo;Application &ndash; Junior Sales/Support Specialist&rdquo;Job Type: Full-timeWork Location: In person

Floor Manager (Call Center Manager)

Allianz Call Center Services (pvt) Ltd

ob Title: Quality Control ManagerCompany: Allianz Call Center Pvt. Ltd. Location: Office No. 614, 6th Floor, ISE Tower, 55-B, Jinnah Avenue, Islamabad Job Type: Full-timeJob DescriptionAllianz Call Center Pvt. Ltd. is looking for a Quality Control Manager to monitor, evaluate, and improve the performance of our telesales and trading teams. The ideal candidate will ensure that every client interaction meets company quality standards and supports business goals through consistent feedback and process improvements.Key Responsibilities<ul><li>Monitor and review outbound and inbound calls to ensure compliance with company standards.</li><li>Identify performance gaps and provide constructive feedback to agents.</li><li>Prepare daily, weekly, and monthly quality reports for management.</li><li>Collaborate with sales managers to improve conversion and communication quality.</li><li>Conduct coaching sessions to enhance communication, tone, and professionalism.</li><li>Ensure adherence to compliance and internal operational guidelines.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Management, or a related field.</li><li>1&ndash;2 years of experience in a Quality Control or Quality Assurance role (preferably in a call center environment).</li><li>Strong listening, observation, and reporting skills.</li><li>Ability to deliver detailed and unbiased performance evaluations.</li><li>Excellent verbal and written communication skills.</li><li>Organized, proactive, and team-oriented.</li></ul>Compensation<ul><li>Salary: PKR 40,000 &ndash; 50,000</li><li>Performance-based incentives</li><li>Growth and learning opportunities within the company</li></ul>How to ApplyWhatsApp: 0324-5333555 Office No. 614, 6th Floor, ISE Tower, 55-B, Jinnah Avenue, IslamabadJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Quality Controller

Job Title: Team Leader / Closer &ndash; Forex SalesCompany: Allianz Call Center Pvt. Ltd. Location: Office No. 614, 6th Floor, ISE Tower, 55-B, Jinnah Avenue, Islamabad Job Type: Full-time Positions Available: 2Job DescriptionAllianz Call Center Pvt. Ltd. is hiring 2 experienced Team Leaders / Closers with strong expertise in Forex trading sales. The selected candidates will be responsible for managing sales teams, closing high-value deals, and driving consistent client deposits and activations.Key Responsibilities<ul><li>Lead and supervise a team of 10 sales executives</li><li>Convert warm leads into active Forex traders</li><li>Handle objections and close high-ticket deals</li><li>Build strong client relationships for long-term retention</li><li>Upsell and cross-sell trading services and premium packages</li><li>Work closely with lead generators and junior sales reps to maximize conversions</li><li>Meet and exceed KPIs (minimum 12 client closures per month)</li></ul>Requirements<ul><li>2&ndash;3 years of proven experience in Forex sales as a Closer / Team Leader</li><li>Strong knowledge of Forex trading, platforms, and financial markets</li><li>Excellent negotiation and persuasion skills with a target-driven mindset</li><li>Strong leadership abilities to manage and motivate a team</li><li>Excellent communication skills, especially with high-net-worth investors</li><li>English required; Arabic is an advantage</li></ul>Compensation<ul><li>Fixed Salary: PKR 150,000 &ndash; 200,000</li><li>Uncapped commissions</li><li>High-performance incentives</li></ul>How to ApplyWhatsApp: 0324-5333555 Office No. 614, 6th Floor, ISE Tower, 55-B, Jinnah Avenue, IslamabadJob Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Team Lead - Customer Service

CabCall Experts (CCE)

QA ManagerPosition OverviewThe QA Manager will be responsible for overseeing quality assurance processes within the call center to ensure exceptional customer interactions, compliance with client requirements, and continuous performance improvement. This role involves managing QA sessions, providing constructive feedback, and driving quality and productivity across teams.Key Responsibilities&middot; Lead and manage the QA process to ensure adherence to quality standards and client requirements.&middot; Plan and conduct QA sessions, calibration meetings, and performance reviews.&middot; Provide constructive, peer-to-peer coaching and feedback to agents and team leads.&middot; Monitor call quality and evaluate agents based on predefined QA attributes and metrics.&middot; Prepare and maintain detailed QA reports and dashboards using MS Excel.&middot; Collaborate with operations and training teams to identify skill gaps and recommend improvement plans.&middot; Develop and implement strategies to enhance overall quality and productivity.&middot; Stay updated on project-specific requirements and aligns QA standards accordingly.&middot; Ensure timely reporting and presentation of QA findings to management.Key Eligibility Criteria&middot; Minimum 1 year tenure OR proven QA experience in a call center environment.&middot; Strong track record of performance and quality improvement initiatives.&middot; Comprehensive understanding of QA attributes and call center quality metrics.&middot; Peer-to-peer coaching abilities and a proven record of delivering constructive feedback.&middot; Familiarity with project(s) and client-specific requirements.&middot; Excellent written communication skills.&middot; Proficiency in MS Excel and experience with QA reporting tools.&middot; Clear understanding of the QA Manager&rsquo;s role in driving quality improvement and productivity.&middot; Experience in planning and conducting QA sessions and feedback meetings.Skills &amp; Competencies&middot; Strong analytical and problem-solving skills.&middot; Leadership and team management abilities.&middot; Excellent interpersonal and communication skills.&middot; Time management and organizational skills.&middot; Adaptability and proactive approach to process improvements.Educational &amp; Professional Requirements&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).&middot; Relevant QA certifications (if any) will be a plusLocation: Gulberg GreensFull time On-siteWorking Hours : 1pm - 9 pmJob Type: Full-timePay: From Rs70,000.00 per monthApplication Question(s):<ul><li>In your opinion, what are the most common mistakes agents make during calls?</li><li>How would you evaluate an agent&rsquo;s call for compliance with Data Protection rules?</li><li>What&rsquo;s the most impactful QA initiative you have ever implemented?</li><li>Define A.H.T</li></ul>Experience:<ul><li>Quality Assurance : 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

QA Manager

We&rsquo;re Hiring! &ndash; CSR (Customer Sales Representative) Arabic (Outbound Calling)Allianz Call Center Pvt. Ltd. is looking for experienced and motivated Arabic-speaking Customer Sales Representatives (CSR) to join our growing team in Islamabad. If you are fluent in Arabic (mandatory) and English, and have proven experience in Online Trading call centers, this is your chance to build a rewarding career with us.What You&rsquo;ll Do:<ul><li>Call and engage with potential and existing clients</li><li>Negotiate and close high-value deals</li><li>Respond quickly and professionally to client needs</li><li>Work towards achieving monthly and weekly sales targets</li><li>Stay updated with global financial markets</li></ul>What We&rsquo;re Looking For:<ul><li>Fluent in Arabic (mandatory) and English</li><li>1&ndash;3 years of experience in Online Trading outbound call centers</li><li>Bachelor&rsquo;s degree (mandatory)</li><li>Highly motivated, target-driven, and a great team player</li><li>Freshers and students are not eligible</li></ul>What We Offer:<ul><li>Fixed salary starting from PKR 75,000</li><li>Performance Allowance &ndash; PKR 5,000</li><li>Punctuality Allowance &ndash; PKR 5,000</li><li>Amazing commissions (uncapped!)</li><li>Career growth opportunities within the company</li><li>Supportive and professional work environment</li></ul>Job Details:<ul><li>Timings: 12:00 PM &ndash; 9:30 PM (Mon&ndash;Sat)</li><li>Saturday OFF if weekly office targets are achieved</li><li>Location: 6th Floor, ISE Tower, Jinnah Avenue, Islamabad</li></ul>How to Apply:Drop your updated resume on WhatsApp: 0346-9775727Job Type: Full-time Work Location: In personJob Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

CSR (Customer Service Representative)

El Momento Restaurant Lahore

Floor ManagerLocation: EL Momento Contact: 03367649231Job Description: We are looking for an energetic and responsible Floor Manager to oversee daily floor operations, ensure excellent customer service, and maintain a smooth workflow between staff and management.Key Responsibilities:<ul><li>Supervise and coordinate floor staff during shifts.</li><li>Ensure high standards of customer service and satisfaction.</li><li>Manage staff schedules and attendance.</li><li>Resolve customer complaints promptly and professionally.</li><li>Maintain cleanliness and order across the dining/service area.</li><li>Monitor stock levels and coordinate with kitchen and inventory teams.</li><li>Train and motivate staff for better performance and efficiency.</li><li>Ensure compliance with company policies and safety standards.</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years of experience in a supervisory or managerial role (preferably in hospitality/restaurant/retail).</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Strong problem-solving and multitasking abilities.</li><li>Presentable, confident, and customer-focused.</li><li>Flexible to work shifts, weekends, and holidays.</li></ul>How to Apply: Send your resume or contact us directly at 03367649231Job Type: Full-timeWork Location: In person

Floor Manager

The Telaxy Pvt.Ltd

<ul><li>Job Title: Inbound Customer Care Representative (UK Market)</li><li>Company: The Telaxy Call Centre Pvt Ltd</li><li>Location: Gulberg Greens Islamabad, Pakistan</li></ul>*<ul><li>Are you an experienced customer care professional with a background in UK-based taxi services? The Telaxy Call Centre, an official partner for leading UK taxi companies, is expanding its team in Islamabad and looking for talented individuals like you!</li></ul>*<ul><li>About the Role:</li><li>As an Inbound Customer Care Representative,you will be the first point of contact for our UK clients, providing exceptional service and managing their travel needs efficiently. This is a full-time, on-site position with competitive compensation and performance-based bonuses.</li></ul>*<ul><li>Key Responsibilities:</li></ul>*<ul><li>&middot; Handle inbound calls from UK customers in a professional and friendly manner.</li><li>&middot; Efficiently manage airport transfers, local taxi bookings, and service inquiries.</li><li>&middot; Accurately process bookings via phone, email, and online systems using client-provided software.</li><li>&middot; Provide accurate price quotations and resolve customer queries effectively.</li><li>&middot; Dispatch jobs to drivers promptly and in line with company procedures.</li><li>&middot; Liaise with clients, colleagues, and drivers to ensure seamless service delivery.</li></ul>*<ul><li>Who You Are (Requirements):</li></ul>*<ul><li>&middot; Minimum 2 years of experience in a UK-based taxi/cab call center is essential.</li><li>&middot; Excellent communication skills with a clear and neutral British accent.</li><li>&middot; Proven experience in customer service and conflict resolution.</li><li>&middot; Proficiency with taxi booking software, preferably iCabbi or Autocab.</li><li>&middot; A problem-solver with the ability to multitask in a fast-paced environment.</li><li>&middot; Reliable, punctual, and flexible to work according to the shift schedule (including limited night shifts).</li></ul>*<ul><li>We Offer:</li></ul>*<ul><li>&middot; Salary: Rs 100,000 - Rs 150,000 per month</li><li>&middot; Additional Benefits: Night Shift Allowance, Performance (Q/A) Bonus, and On-Time Bonus.</li><li>&middot; Job Type: Full-time, Contract</li></ul>*<ul><li>How to Apply:</li><li>Experienced candidates are encouraged to apply for an interview.</li></ul>*<ul><li>Please bring a hard copy of your CV to the interview at the following address:</li><li>Bashir Arcade,2nd Floor, Street 12, Near Husnain Karamain Masjid, Bhatti Society Main Service Road, Gulberg Greens, Islamabad.</li></ul>*<ul><li>Contact for Inquiries:</li><li>&#8234;&#8234;+92-334-898-4483&#8236;&#8236;</li><li>&#8234;&#8234;+92-051-877-7809&#8236;&#8236;</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

We Are Hiring Experienced Inbound Customer Care Representatives.

Explore 431+ Floor manager call center manager in Islamabad this October. Find roles across top companies and apply now to boost your career.