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senior services manager - customer service management Jobs in Doha

food service manager

komar pot indian restaurent

We are looking for a hands-on and responsible person to manage a restaurant branch. The candidate must work in the kitchen and also manage the team and daily operations.Responsibilities:-Manage daily branch operations-Work as a chef and help in food preparationSupervise staff and assign tasks-Train and develop team members-Ensure food quality and service standards-Create and improve menu items-Manage daily orders, stock, and suppliersOversee order-taking and customer service area-Handle maintenance and solve daily issuesControl waste and reduce losses (food &amp; cost control)Requirements:Minimum 5 years experience in restaurantsExperience in supervising or managing a teamStrong leadership and ability to work under pressureGood understanding of kitchen and operations.Job Types: Full-time, PermanentWork Location: In person

CHEF / TEAM LEADER

Marriott International

<div>Additional Information 
Job Number26023580 
Job CategoryFood and Beverage &amp; Culinary 
LocationThe Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>YOUR LEGACY STARTS WITH US
At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
FIND PURPOSE IN YOUR PASSION
At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
A rewarding career within one of the most recognized and prestigious luxury brands in the world.
Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.
Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.
Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.
A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:
<ul><li>Exclusive training and leadership development programs</li></ul>
<ul><li>Recognition and rewards for exceptional service</li></ul>
<ul><li>Preferential Members Rates at Marriott Hotels Globally</li></ul>
<ul><li>Dining &amp; Wellness discounts for your family and you</li></ul>
<ul><li>Medical Insurance Coverage</li></ul>
<ul><li>An HR team dedicated to your success and wellbeing</li></ul>
OUR EXPECTATIONS FROM THE ROLE: 
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Day-to-Day Operations
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul> 
Leading Food and Beverage Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Ensures and maintains the productivity level of employees.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</li></ul>
<ul><li>Ensures compliance with all applicable laws and regulations.</li></ul>
<ul><li>Ensures compliance with food handling and sanitation standards.</li></ul>
<ul><li>Ensures staff understands local, state and Federal liquor laws.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and parameters.</li></ul>
<ul><li>Monitors alcohol beverage service in compliance with local laws.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures corrective action is taken to continuously improve service results.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably. Strives to improve employee retention.</li></ul>
<ul><li>Ensures employees receive on-going training to understand guest expectations.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures recognition is taking place across areas of responsibility.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Assists servers and hosts on the floor during meal periods and high demand times.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul>
<ul><li>Supervises daily shift operations in absence of Assistant Restaurant Manager.</li></ul>
<ul><li>Oversees the financial aspects of the department including purchasing and payment of invoices.</li></ul>
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Outlets Manager

We are looking for a hands-on and responsible person to manage a restaurant branch. The candidate must work in the kitchen and also manage the team and daily operations.Responsibilities:-Manage daily branch operations-Work as a chef and help in food preparationSupervise staff and assign tasks-Train and develop team members-Ensure food quality and service standards-Create and improve menu items-Manage daily orders, stock, and suppliersOversee order-taking and customer service area-Handle maintenance and solve daily issuesControl waste and reduce losses (food &amp; cost control)Requirements:Minimum 5 years experience in restaurantsExperience in supervising or managing a teamStrong leadership and ability to work under pressureGood understanding of kitchen and operations.Job Types: Full-time, Permanent

Chef / Team Leader / Branch Supervisor

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
<ul><li>
Support the Restaurant Manager in overseeing daily operations to ensure smooth and efficient service.</li><li>
Supervise and motivate team members to maintain high service standards and a positive work environment.</li><li>
Ensure excellent guest satisfaction by addressing feedback and resolving complaints promptly.</li><li>
Assist in staff scheduling, attendance monitoring, and ensuring proper shift coverage.</li><li>
Coordinate with kitchen and other departments to ensure timely and quality service delivery.</li><li>
Maintain cleanliness, hygiene, and safety standards in compliance with regulations.</li><li>
Monitor inventory levels, assist in ordering supplies, and control stock usage.</li><li>
Train and coach staff to improve performance and maintain service consistency.</li><li>
Support financial goals by controlling costs, minimizing waste, and encouraging upselling.</li><li>
Ensure all company policies, procedures, and service standards are consistently followed.</li></ul> 

Qualifications 
<ul><li>
Previous experience in a supervisory role within a restaurant or hospitality environment.</li><li>
Strong leadership skills with the ability to support and guide team members effectively.</li><li>
Good communication and interpersonal skills.</li><li>
Customer-focused attitude with a commitment to high service standards.</li><li>
Ability to work under pressure in a fast-paced environment.</li><li>
Basic knowledge of food safety, hygiene, and health regulations.</li><li>
Good organizational and multitasking abilities.</li><li>
Understanding of restaurant operations, including service flow and staff coordination.</li><li>
Flexibility to work shifts, weekends, and public holidays.</li><li>
Diploma or certification in Hospitality Management (preferred).</li></ul></div>

Assistant Restaurant Manager

Royal Cup Speciality Coffee

Job Summary As a Food and Beverage Supervisor at Royal Cup Restaurant &amp; Specialty Coffee, you will oversee the daily operations of both the restaurant and specialty coffee sections. You will be responsible for leading and motivating a team of F&amp;B associates, ensuring exceptional service delivery, and maintaining high standards of quality and efficiency. This role offers the opportunity to showcase your leadership skills while contributing to the success of our establishment.Key Responsibilities<ul><li>Supervising Staff:</li></ul>Provide leadership and direction to the food and beverage team, including servers, baristas, and support staff, ensuring they are properly trained and motivated to deliver excellent service.<ul><li>Scheduling:</li></ul>Create and maintain staff schedules, taking into account business needs, staffing levels, and employee availability.<ul><li>Training and Development:</li></ul>Conduct ongoing training and development sessions for staff, focusing on customer service skills, product knowledge, and operational procedures.<ul><li>Ensuring Guest Satisfaction:</li></ul>Monitor the dining experience to ensure guest satisfaction, addressing any issues or concerns promptly and effectively.<ul><li>Quality Control:</li></ul>Maintain high standards of food and beverage quality, presentation, and service, conducting regular inspections and providing feedback to staff as needed.<ul><li>Inventory Management:</li></ul>Oversee inventory levels for food, beverages, and supplies, placing orders as needed and minimizing waste.<ul><li>Arranging Goods and Food:</li></ul>Ensure proper arrangement of goods, food items, and pastries in the chiller and freezer for the hot kitchen and pastry section, maintaining organization and cleanliness.<ul><li>Cleaning Supervision:</li></ul>Ensure that stewards and cleaners maintain cleanliness in the kitchen and frontline areas at all times, conducting regular inspections and providing guidance as needed.<ul><li>Cost Control:</li></ul>Monitor expenses, including labor costs and food and beverage costs, and implement cost-saving measures where appropriate.<ul><li>Health and Safety Compliance:</li></ul>Ensure compliance with health and safety regulations and sanitation standards, conducting regular inspections and addressing any issues immediately.<ul><li>Assisting with Operational Tasks:</li></ul>Assist with various operational tasks, including opening and closing procedures, cash handling, and resolving technical issues with POS systems or equipment.<ul><li>Collaborating with Management:</li></ul>Work closely with restaurant management to implement policies and procedures, achieve financial targets, and drive business growth.Qualifications<ul><li>Previous experience in a supervisory or management role in the food and beverage industry, preferably in a restaurant or caf&eacute; setting</li><li>Strong leadership and communication skills, with the ability to motivate and inspire a team</li><li>Excellent customer service skills and a passion for delivering exceptional guest experiences</li><li>Knowledge of food and beverage operations, including inventory management, cost control, and health and safety regulations</li><li>Ability to work effectively in a fast-paced environment, with a flexible schedule including evenings, weekends, and holidays</li><li>Certification in food safety and sanitation</li></ul>Job Types: Full-time, Contract Contract length: 24 months

F&B Store Manager

<div>Additional Information 
Job Number26043176 
Job CategoryFood and Beverage &amp; Culinary 
LocationThe Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY
YOUR LEGACY STARTS WITH US
At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
FIND PURPOSE IN YOUR PASSION
At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
<ul><li>A rewarding career within one of the most recognized and prestigious luxury brands in the world.</li>
<li>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.</li>
<li>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.</li>
<li>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.</li>
<li>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:</li>
 </ul><div><ul><li>Exclusive training and leadership development programs</li></ul>
 <ul><li>Recognition and rewards for exceptional service</li></ul>
 <ul><li>Preferential Members Rates at Marriott Hotels Globally</li></ul>
 <ul><li>Dining &amp; Wellness discounts for your family and you</li></ul>
 <ul><li>Medical Insurance Coverage</li></ul>
 <ul><li>An HR team dedicated to your success and wellbeing</li></ul>
</div>OUR EXPECTATIONS FROM THE ROLE:
Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts &ndash; to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

F&B Service Expert

Pearl Design and Contracting

Restaurant preference must have worked in or has experience for Asian foodPackage All in Must Have NOCJob briefWe are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.Restaurant Manager responsibilities include maintaining the restaurant&rsquo;s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.To be successful in this role, you&rsquo;ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you&rsquo;ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.We&rsquo;ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.Responsibilities<ul><li>Coordinate daily Front of the House and Back of the House restaurant operations</li><li>Deliver superior service and maximize customer satisfaction</li><li>Respond efficiently and accurately to customer complaints</li><li>Regularly review product quality and research new vendors</li><li>Organize and supervise shifts</li><li>Appraise staff performance and provide feedback to improve productivity</li><li>Estimate future needs for goods, kitchen utensils and cleaning products</li><li>Ensure compliance with sanitation and safety regulations</li><li>Manage restaurant&rsquo;s good image and suggest ways to improve it</li><li>Control operational costs and identify measures to cut waste</li><li>Create detailed reports on weekly, monthly and annual revenues and expenses</li><li>Promote the brand in the local community through word-of-mouth and restaurant events</li><li>Recommend ways to reach a broader audience (e.g. discounts and social media ads)</li><li>Train new and current employees on proper customer service practices</li><li>Implement policies and protocols that will maintain future restaurant operations</li></ul>Requirements and skills<ul><li>Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role</li><li>Proven customer service experience as a manager</li><li>Extensive food and beverage (F&amp;B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff</li><li>Familiarity with restaurant management software, like OpenTable and PeachWorks</li><li>Strong leadership, motivational and people skills</li><li>Acute financial management skills</li><li>BSc degree in Business Administration; hospitality management or culinary schooling is a plus</li></ul>Job Type: Full-timePay: QAR3,000.00 - QAR4,500.00 per monthWork Location: In person

Restaurant Supervisor

Explore 561+ Food service manager in Doha this April. Find roles across top companies and apply now to boost your career.