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SIHAMCO

<div>
 
 
 Area Franchise Manager - Kooz Karak (Jeddah)
 
 
 
 
 
 Driving Growth. Ensuring Excellence. Elevating the Brand.
 
 
 
 
 Role Overview
 
 
 
 The Area Franchise Manager is responsible for overseeing the performance, consistency, and growth of Kooz Karak franchise locations across Jeddah. This role ensures all outlets operate in line with brand standards while driving commercial success, operational excellence, and an exceptional customer experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Oversee daily operations across multiple franchise locations in Jeddah, ensuring full compliance with Kooz Karak brand standards.
 </li>
 <li>
 Drive sales performance and profitability, monitoring KPIs and implementing strategies to achieve targets.
 </li>
 <li>
 Conduct regular store audits and performance reviews, ensuring consistency in product quality, service, and presentation.
 </li>
 <li>
 Support franchise partners with operational guidance, training, and ongoing development.
 </li>
 <li>
 Ensure seamless execution of new store openings, including setup, staffing, and launch readiness.
 </li>
 <li>
 Collaborate with marketing teams to execute local campaigns and promotions that enhance brand visibility.
 </li>
 <li>
 Monitor inventory, supply chain, and cost control to optimize operational efficiency.
 </li>
 <li>
 Address operational challenges proactively, ensuring high customer satisfaction and service standards.
 
 
 </li>
 </ul>
 
 
 Core Competencies
 
 
 
 
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Commercial Acumen
 </li>
 <li>
 Leadership
 </li>
 <li>
 Brand Management
 </li>
 <li>
 Stakeholder Engagement
 </li>
 <li>
 Problem Solving
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Profile &amp; Qualifications
 
 
 
 
 <ul>
 <li>
 Proven experience in multi-unit management, preferably within F&amp;B or franchise operations.
 </li>
 <li>
 Strong understanding of franchise business models and brand compliance.
 </li>
 <li>
 Demonstrated ability to drive sales growth and operational performance.
 </li>
 <li>
 Excellent leadership and stakeholder management skills.
 </li>
 <li>
 Strong analytical and problem-solving capabilities.
 </li>
 <li>
 Fluency in English; Arabic is highly preferred.
 </li>
 <li>
 Based in or willing to relocate to Jeddah.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 About The Group
 
 
 
 SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.
 
 
 At SIHAMCO, we don't just lead Saudi Arabia's hospitality and entertainment evolution&mdash;we create it from the ground up. Since 2008, we've been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.
 
 
 
 Crafting a Homegrown Legacy
 
 
 
 All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house &mdash; from initial vision and brand identity to concept creation, design, execution and operation. We don't import ideas; we build them &mdash; crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.
 
 
 
 Our Signature Brands
 
 
 
 Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets &mdash; but consistently surpasses &mdash; global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.
 
 
 Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.
 
 
 
 We Are Only Getting Started!
 
 
 
 Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.
 
 
 
 People First
 
 
 
 Our team is our greatest asset&mdash;a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.
 
 
 At SIHAMCO, we believe in rewarding our team with more than just a job &mdash; we offer an inspiring work environment and real opportunities for growth.
 
 
 <ul>
 <li>
 Creative &amp; collaborative work culture - built on passion, innovation, and attention to detail
 </li>
 <li>
 Exposure to high-end hospitality &amp; entertainment concepts - gain experience in premium F&amp;B and entertainment
 </li>
 <li>
 Experience working on premium events within The Groves, Riyadh Season
 </li>
 <li>
 Cultural diversity - join a team of passionate professionals from around the world
 
 
 </li>
 </ul>
 
 Join Us
 
 
 
 Whether you're an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history. Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.
 
 
 Join us and be part of a company that's redefining hospitality in Saudi Arabia and beyond.
</div>

Franchise Manager

Sihamco

<div>Area Franchise Manager &ndash; Kooz Karak (Jeddah)
Driving Growth. Ensuring Excellence. Elevating the Brand.
Role Overview
The Area Franchise Manager is responsible for overseeing the performance, consistency, and growth of Kooz Karak franchise locations across Jeddah. This role ensures all outlets operate in line with brand standards while driving commercial success, operational excellence, and an exceptional customer experience.
Key Responsibilities<ul><li>
Oversee daily operations across multiple franchise locations in Jeddah, ensuring full compliance with Kooz Karak brand standards.
</li><li>Drive sales performance and profitability, monitoring KPIs and implementing strategies to achieve targets.
</li><li>Conduct regular store audits and performance reviews, ensuring consistency in product quality, service, and presentation.
</li><li>Support franchise partners with operational guidance, training, and ongoing development.
</li><li>Ensure seamless execution of new store openings, including setup, staffing, and launch readiness.
</li><li>Collaborate with marketing teams to execute local campaigns and promotions that enhance brand visibility.
</li><li>Monitor inventory, supply chain, and cost control to optimize operational efficiency.
</li><li>Address operational challenges proactively, ensuring high customer satisfaction and service standards.
</li></ul>Core Competencies
Operational Excellence &bull; Commercial Acumen &bull; Leadership &bull; Brand Management &bull; Stakeholder Engagement &bull; Problem Solving 
Requirements 
 
Profile &amp; Qualifications<ul><li>
Proven experience in multi-unit management, preferably within F&amp;B or franchise operations.
</li><li>Strong understanding of franchise business models and brand compliance.
</li><li>Demonstrated ability to drive sales growth and operational performance.
</li><li>Excellent leadership and stakeholder management skills.
</li><li>Strong analytical and problem-solving capabilities.
</li><li>Fluency in English; Arabic is highly preferred.
</li><li>Based in or willing to relocate to Jeddah. 
</li></ul> 
 
Benefits 
About The Group
SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.
At SIHAMCO, we don&rsquo;t just lead Saudi Arabia&rsquo;s hospitality and entertainment evolution&mdash;we create it from the ground up. Since 2008, we&rsquo;ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.
Crafting a Homegrown Legacy
All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house &mdash; from initial vision and brand identity to concept creation, design, execution and operation. We don&rsquo;t import ideas; we build them &mdash; crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.
Our Signature Brands
Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets &mdash; but consistently surpasses &mdash; global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.
Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.
We Are Only Getting Started!
Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.
People First
Our team is our greatest asset&mdash;a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.
At SIHAMCO, we believe in rewarding our team with more than just a job &mdash; we offer an inspiring work environment and real opportunities for growth.
<ul><li>Creative &amp; collaborative work culture &ndash; built on passion, innovation, and attention to detail</li><li>
Exposure to high-end hospitality &amp; entertainment concepts &ndash; gain experience in premium F&amp;B and entertainment</li><li>
Experience working on premium events within The Groves, Riyadh Season</li><li>
Cultural diversity &ndash; join a team of passionate professionals from around the world</li></ul>
Join Us
Whether you&rsquo;re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history. Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.
Join us and be part of a company that&rsquo;s redefining hospitality in Saudi Arabia and beyond.</div>

Kerten Hospitality

<div>Franchise Development Intern Nakhati
RIYADH, KSA
ABOUT KERTEN HOSPITALITY
Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food &amp; Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International &amp; local travellers. The Group&rsquo;s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.
Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.
ABOUT NAKHATI
Nakhati &ndash; Flavours of Empowerment in Riyadh 
Nakhati, launched by Kerten Hospitality, is an avant-garde gelato brand rooted in Riyadh but with eyes set on global horizons. It&rsquo;s more than a &lsquo;Gelato Sweetery&rsquo; &ndash; it&rsquo;s a movement, an expression of artisanal elegance and cultural richness, weaving the tapestries of local flavours into every scoop. Inspired by the rich culinary traditions of the KSA and imbued with international flair, Nakhati offers an array of handcrafted gelatos boasting local ingredients and flavours, like Karak tea, rose, dates, honey, nuts, and saffron. But there's more than what meets the eye. Nakhati isn't just about the sweet, decadent swirls of gelato; it&rsquo;s a testament to female empowerment. Each Nakhati store is not just a space but a platform, a stage where female entrepreneurs blossom, where the hurdles to business ownership dissipate, replaced by community, mentorship, and unwavering support. Backed by prominent financial institutions, Nakhati isn&rsquo;t just selling gelato &ndash; it&rsquo;s weaving a narrative of empowerment, one scoop at a time, turning every store into a social hub of creativity, innovation, and unity. Every Nakhati store is a chapter in this unfolding narrative, a blend of culture, tradition, and progressive strides, a dance of flavours that isn&rsquo;t just tasted but felt, experienced, and lived. 
 
Location
Riyadh, located in the heart of the country and known as a major hub for business, culture, and modern city life. The city is home to Diriyah, one of Saudi Arabia&rsquo;s most iconic heritage destinations, including the UNESCO-listed At-Turaif District. Nakhati is located at Bujairi Terrace in Diriyah, offering a unique setting that combines strong accessibility with a vibrant lifestyle experience.
ABOUT THE ROLE
KEY RESPONSIBILITIES<ul><li>
Support the Business Development team in identifying and sourcing potential franchise and expansion opportunities across target markets.</li><li>
Assist in researching new markets, competitors, and industry trends to support strategic decision-making and brand growth.</li><li>
Support the preparation of presentations, pitch materials, and proposals for potential franchise partners and investors.</li><li>
Contribute to the evaluation of potential partners by gathering and organising relevant data and documentation.</li><li>
Assist in maintaining and updating databases, trackers, and pipelines related to franchise leads and development opportunities.</li><li>
Coordinate with internal teams (operations, marketing, finance) to gather required information for development projects.</li><li>
Support the organisation of meetings, calls, and follow-ups with prospective partners and stakeholders.</li><li>
Assist in the preparation of reports and updates on business development activities and pipeline progress.</li><li>
Stay informed on industry developments, competitor activity, and emerging opportunities within the hospitality and F&amp;B sectors.</li><li>
Provide general administrative and operational support to the Business Development team as required.</li></ul>
EXPERIENCE &amp; SKILLS<ul><li>
Currently pursuing or recently completed a degree in Business Administration, Hospitality Management, Finance, or a related field.</li><li>
Strong interest in business development, franchising, and expansion strategies within the hospitality or F&amp;B industry.</li><li>
Analytical mindset with the ability to conduct research, interpret data, and support strategic insights.</li><li>
Strong organisational skills and attention to detail, with the ability to manage multiple tasks in a fast-paced environment.</li><li>
Proactive, adaptable, and eager to learn, with the ability to work both independently and within a team.</li><li>
Good communication and interpersonal skills, with the ability to interact professionally with internal and external stakeholders.</li><li>
Proficiency in Microsoft Office (Excel, PowerPoint, Word); familiarity with CRM tools is a plus.</li><li>
Fluency in English, Arabic or additional languages are a plus.</li></ul>
JOINING OUR TEAM MEANS:<ul><li>
Competitive Compensation: A rewarding package tailored to your experience.</li><li>
Career Growth: Opportunities for advancement within our dynamic organisation.</li><li>
Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.</li><li>
Shared Purpose: Working with passionate people who live our values every day &mdash; connecting, innovating, curating, and leading the way together.</li></ul>
Apply CRAFT YOUR CAREER. - Kerten Hospitality</div>

Franchise Development Intern Nakhati

Qiddiya Investment Company

<div>Qiddiya Performing Arts Centre (QPAC) is set to become one of the most significant cultural destinations in the Middle East, forming a flagship component of Qiddiya City&mdash;Saudi Arabia&rsquo;s landmark entertainment, sports and culture destination aligned to Vision 2030.
QPAC will be a world‑class venue for live performance, creativity and cultural exchange, delivering exceptional experiences for local, regional and international audiences. This is a rare opportunity to lead a landmark institution at its formative stage and shape a globally recognised World-Class performing arts destination from the ground up.
The Role
The General Managerwill have full responsibility for the strategic, operational and artistic leadership of QPAC. Reporting to senior stakeholders within Qiddiya Investment Company, the General Manager will define the long‑term vision for the venue, establish its operating model, and lead the organisation through opening and into steady‑state operations.
This role requires a balance of commercial acumen, cultural leadership and operational excellence, alongside the ability to build strong partnerships locally and internationally. 
Requirements 
Strategic &amp; Executive Leadership<ul><li>
Define and deliver a compelling long‑term vision and strategy for QPAC, aligned with Saudi Arabia&rsquo;s cultural ambitions and Vision 2030</li><li>
Position QPAC as a globally recognised performing arts destination</li><li>
Establish strong governance, leadership structures and organisational culture</li></ul>
Operational Excellence<ul><li>
Lead all aspects of venue operations, including technical production, guest experience, commercial activities and facilities management</li><li>
Ensure world‑class service standards and a customer‑first culture</li><li>
Oversee compliance with all regulatory, licensing and governance requirements</li></ul>
Financial &amp; Commercial Leadership<ul><li>
Lead financial planning, budgeting and performance management</li><li>
Maximise commercial performance across ticketing, food &amp; beverage, retail, international partnerships, sponsorships and venue hire</li><li>
Oversee contractual negotiations and management of key partners and franchise operators</li></ul>
Artistic Vision &amp; Programming<ul><li>
Lead the creative leadership to curate a diverse, high‑quality programme spanning local, regional and international content</li><li>
Champion innovation, inclusion and cultural authenticity while appealing to global audiences</li></ul>
 Stakeholder &amp; External Engagement<ul><li>
Act as the senior external representative for QPAC with government entities, cultural institutions, artists and partners</li><li>
Build long‑term international relationships that enhance QPAC&rsquo;s reputation and impact</li><li>
Position QPAC as a hub for cultural participation, education and community engagement</li></ul>
People &amp; Culture<ul><li>
Build, lead and inspire a high‑performing executive and leadership team</li><li>
Attract, develop and retain world‑class talent</li><li>
Foster a culture of excellence, creativity, accountability and continuous improvement</li></ul>
Experience &amp; Qualifications<ul><li>
Significant senior leadership experience (typically 10&ndash;15+ years) within international performing arts, cultural institutions, major venues, entertainment, or comparable large‑scale organisations</li><li>
Proven track record in strategy development, operational leadership and stakeholder management</li><li>
Strong commercial and financial capability, with experience managing complex P&amp;Ls</li><li>
Experience working in, or with, the Middle East and an understanding of Saudi Arabia&rsquo;s cultural landscape is highly advantageous</li></ul>
Personal Attributes<ul><li>
Visionary, culturally aware and inspirational leader</li><li>
Commercially astute with strong decision‑making capability</li><li>
Excellent communicator, able to engage diverse stakeholders at the highest level</li><li>
Resilient, adaptable and comfortable operating in a dynamic, high‑growth environment</li><li>
Passionate about the arts, culture and live performance</li></ul></div>

General Manager - Qiddiya Performing Arts Centre

Jackson Hewitt Tax Service Inc.

<div>
 
 Benefits
 
 
 
 <ul>
 <li>
 401(k) matching
 </li>
 <li>
 Bonus based on performance
 </li>
 <li>
 Flexible schedule
 </li>
 <li>
 Opportunity for advancement
 </li>
 <li>
 Signing bonus
 </li>
 <li>
 Training &amp; development
 
 
 </li>
 </ul>
 We are looking for someone who thrives in a welcoming, customer service-oriented environment with
 
 excellent communication skills
 
 . If you enjoy building strong relationships with clients, then look no further and apply today!
 
 
 Join our team as a
 
 Client Service Associate
 
 and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!
 
 
 No matter your work background or experience level, we welcome you to
 
 apply
 
 !
 
 
 
 Perks
 
 
 
 <ul>
 <li>
 Hourly pay + competitive bonus package
 </li>
 <li>
 Flexible Schedule Options &ndash; Work that works for you!
 </li>
 <li>
 Free Identity Theft Protection through ID Watchdog from Equifax
 </li>
 <li>
 Corporate discount program through Avibra
 </li>
 <li>
 Earned Wage Access through ZayZoon
 </li>
 <li>
 Discount and Rewards Marketplace through BenefitHub
 </li>
 <li>
 Opportunities for advancement within the organization or as a tax pro
 </li>
 <li>
 Participation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)
 </li>
 <li>
 Free tax preparation training and PTIN registration
 </li>
 <li>
 Free continuing tax education
 </li>
 <li>
 Enrolled Agent materials and testing reimbursement
 
 
 </li>
 </ul>
 
 What You Need
 
 
 
 <ul>
 <li>
 Strong interpersonal and communication skills
 </li>
 <li>
 Experience in a fast-paced retail environment
 </li>
 <li>
 Basic computer proficiency and ability to troubleshoot
 </li>
 <li>
 Prior customer service or sales experience preferred, but not required
 </li>
 <li>
 Willingness to learn and grow in a customer-focused role
 
 
 </li>
 </ul>
 If you're looking for a rewarding opportunity to learn new skills and make an impact,
 
 apply today!
 
 
 
 Compensation: $12.00 per hour
 
 
 Working at Jackson Hewitt
 
 
 Jackson Hewitt is an innovator with nearly 6,000 locations, and we&rsquo;re on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.
 
 
 Taxes are fun (really!)
 
 
 Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.
 
 
 PTIN Certification: Yes
 
 
 By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee&rsquo;s job application process is specific to that franchisee and will not be communicated to any other entity.
</div>

Client Service Associate

HSBC

<div>
 
 
 
 About HSBC:
 
 
 
 
 HSBC Saudi Arabia provides investment banking services to the full spectrum of corporate and institutional clients in both the private and government sectors, including public companies; private companies and establishments; funds; government agencies; and family businesses and offices.
 
 
 
 
 
 
 Role Purpose
 
 
 (overall high level summary of the role)
 
 
 
 
 Some careers have more impact than others.
 
 
 
 
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 
 
 
 We&rsquo;re building the world&rsquo;s most powerful corporate and institutional bank &ndash; one that sets the standard for international commerce and institutional partnership. Our strength lies not just in our scale, but in our people, the unmatched power and depth of our international network, our distinctive global client franchise and the quality of our services. These are the cornerstones of our leadership in payments, trade, FX and corporate financing, and underpin our commitment to meet today&rsquo;s demands and shape the financial system of tomorrow.
 
 
 
 
 
 We are currently seeking an ambitious Agency experienced to join our Issuer Services team, to manage a portfolio of client relationships, with a focus on developing effective relationships with key clients.
 
 
 
 
 
 
 In this role, you will:
 
 
 
 
 
 <ul>
 <li>
 Build effective customer relationships ensuring that Issuer Services (ISV) requirements are fully understood by the client and in turn client requirements, industry developments, and competitor information is articulated within ISV. This will involve liaison with the Global Relationship Managers and client visitation.
 </li>
 <li>
 Visit a minimum of top 5 clients on an annual basis with a stretch target of 10. Client visitation schedules to be in place and tracked. For certain key clients&rsquo;, visits to be on a more frequent basis.
 </li>
 <li>
 Monitor adherence to service level agreements, collating data, providing feedback, resolving operational deficiencies and implementing action plans where SLAs are not met by either ISV or the client.
 </li>
 <li>
 Cascade formal client surveys to the clients to solicit feedback
 </li>
 <li>
 Establish strong relationships with the client and seek out retentive opportunities as well as new opportunities, assisting the Business Development Manager.
 </li>
 <li>
 Be dealing with various product types, including conventional bonds, structured finance, project finance, syndicated loans, infrastructure finance, project bonds, Islamic finance and escrows.
 </li>
 <li>
 Be required to service transactions mainly focusing on, amongst others, the role of paying agent/fiscal agent/ escrow agent/custodian/account bank/cash manager/facility agent/security agent as well as dealing with amendment requests to existing transactions which will require co-ordinating comments with external counsel and peers.
 </li>
 <li>
 Be responsible for working closely with the Transaction Managers to ensure the smooth on-boarding of new transactions and effecting a successful take-over from the relevant Transaction Management teams for post-closing administration.
 </li>
 <li>
 In addition to having full deal oversight, be also be required to manage the non-operational aspects of these deals along with the Transaction Manager. This will include the deal closing process (including conditions precedent/subsequent matters); the managing of amendments, waivers and consent with internal and external parties (including client, lenders and counsel); managing internal processes (such as annual client reviews, internal escalation for problem/defaulted deals); and acting as a focal point for deal issue escalation
 </li>
 <li>
 Working closely with Client Services teams in other ISV offices on transactions, as appropriate. The Jobholder is expected to create a trusted partnership with the various other Client Service teams within ISV in order to maintain a high level of collaboration
 </li>
 <li>
 Provide operational support and assistance (for the client portfolio) on any related issues to the Centre of Excellence (CoE) teams in Malaysia and India, and act as an escalation point for local management.
 </li>
 <li>
 Weekly monitoring of new transactions (mandates/bids) to ensure any operational issues can be flagged in advance of on boarding.
 </li>
 <li>
 Ensure we enhance, enrich and deliver a smooth on boarding experience for the client. Ensure coordination with all internal stakeholders to ensure all on boarding requirements are being delivered on schedule.
 </li>
 <li>
 Review any non-core product or service requirements requested by the client and assess operational viability.
 </li>
 <li>
 Completion of all Business Risk Reviews (BRR&rsquo;s) on a monthly basis in a timely and accurate manner.
 </li>
 <li>
 Work closely with our Business Development Team to accompany and enhance the quality of our sales pitches.
 </li>
 <li>
 Ensure Treating customers fairly principles are adhered to at all times.
 </li>
 <li>
 Identify process/technology improvements for clients which will benefit client experience.
 </li>
 <li>
 Establish and maintain networks for co-operation with other HSBC businesses, to support the creation of solutions to client needs that span geographical/product boundaries and regulatory environments.
 </li>
 </ul>
 
 
 
 
 
 Qualifications/Experience:
 
 
 
 
 To be successful in the role, you should meet the following requirements:
 
 
 
 
 
 <ul>
 <li>
 Previous experience in a comparable role within Issuer Services/Capital Markets, Client Services.
 </li>
 <li>
 Strong networking and presentation skills required to build and enhance client relationships.
 </li>
 <li>
 Strong client network in the Saudi &amp; MENAT market would be a preference.
 </li>
 <li>
 Strong system and modelling skills.
 </li>
 <li>
 Proven ability to communicate with several teams on a daily basis both locally and globally.
 </li>
 <li>
 Ability to multi-task and manage frequently changing priorities.
 </li>
 <li>
 Sound understanding of legal documentation governing roles/products supported.
 </li>
 <li>
 Graduation degree is a must.
 </li>
 </ul>
 
 
 
 
 
 *Please note that this job ad will close in 3 weeks (22/04/2026)
 
 
</div>

Client Services Officer - Issuer Services

Makkah Hypermarket

<div><div>Job Title: Legal Advisor (Retail / Hypermarket Operations) 
</div><div>
Role Summary:</div><div>
The Legal Advisor is responsible for managing all legal, regulatory, and compliance matters of the company, ensuring risk mitigation across operations, contracts, labor, and commercial activities. The role focuses on protecting the company from legal exposure while enabling business growth through structured, compliant decision-making. 
</div><div>
Key Responsibilities:</div><div>
Legal Advisory &amp; Risk Management:</div><ul><li>
 Provide day-to-day legal advice to management on operational, commercial, and strategic matters</li><li>
 Identify legal risks across business activities and propose mitigation strategies</li><li>
 Review internal policies to ensure compliance with Saudi laws and regulations</li></ul><div>
Contract Management:</div><ul><li>
 Draft, review, and negotiate contracts (vendors, landlords, service providers, franchise, supply agreements)</li><li>
 Ensure all agreements align with company interests and minimize liability exposure</li><li>
 Maintain centralized contract repository and renewal tracking</li></ul><div>
Litigation &amp; Dispute Handling:</div><ul><li>
 Manage all legal disputes, claims, and court cases (Commercial, Labor, Execution courts)</li><li>
 Coordinate with external law firms and represent company interests effectively</li><li>
 Develop defense strategies, review evidence, and ensure proper documentation</li><li>
 Monitor case progress and provide regular updates to management</li></ul><div>
Regulatory &amp; Government Compliance:</div><ul><li>
 Ensure compliance with Saudi regulations (Ministry of Commerce, MHRSD, ZATCA, Municipality, Civil Defense)</li><li>
 Handle licensing, CR updates, regulatory filings, and official correspondence</li><li>
 Liaise with government authorities and manage legal inspections or inquiries</li></ul><div>
Labor &amp; Employment Law:</div><ul><li>
 Advise HR on labor law matters including contracts, terminations, disputes, and compliance</li><li>
 Handle employee-related legal issues and represent company in labor disputes</li><li>
 Ensure WPS, employment contracts, and policies are legally compliant</li></ul><div>
Corporate Governance:</div><ul><li>
 Ensure proper documentation of board resolutions, shareholder decisions, and company structure</li><li>
 Maintain legal records and statutory documents</li><li>
 Support restructuring, mergers, acquisitions, or expansions</li></ul><div>
Compliance &amp; Internal Control:</div><ul><li>
 Develop and implement compliance frameworks across departments</li><li>
 Conduct legal audits and ensure adherence to internal controls</li><li>
 Train management and staff on legal awareness and risk prevention</li></ul><div> 

Key Requirements: 
Language:</div><ul><li>
English</li><li>
Arabic</li></ul><div>
Education:</div><ul><li>
 Bachelor&rsquo;s Degree in Law (LLB) &ndash; Mandatory</li><li>
 Master&rsquo;s Degree (LLM) &ndash; Preferred</li></ul><div>
Experience:</div><ul><li>
 5&ndash;10 years of legal experience, preferably in retail, FMCG, or multi-branch operations</li><li>
 Strong experience in Saudi commercial, labor, and regulatory laws</li><li>
 Proven track record in handling litigation and contract negotiation</li></ul><div>
Skills &amp; Competencies:</div><ul><li>
 Strong knowledge of Saudi legal system and court procedures</li><li>
 Contract drafting and negotiation expertise</li><li>
 Analytical thinking with risk-focused mindset</li><li>
 Ability to handle high-pressure legal situations and disputes</li><li>
 Strong communication (Arabic &amp; English)</li><li>
 Attention to detail and documentation accuracy</li></ul><div>
KPIs (Performance Metrics):</div><ul><li>
 Reduction in legal disputes and financial exposure</li><li>
 Contract risk mitigation and compliance rate</li><li>
 Case success rate and cost control in litigation</li><li>
 Timely resolution of legal issues</li><li>
 Compliance audit scores and regulatory adherence</li></ul><div> 

Reporting Structure:</div><ul><li>
 Reports to: Regional Director</li><li>
 Coordinates with: Finance, HR, Operations, Procurement</li></ul></div>

Legal Advisor

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