project manager

sales manager

operations manager

finance manager

hr manager

fraud manager

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>Emirates Skywards seeks to be an inspiring and engaging global loyalty programme for Emirates and FlyDubai. There are a number of key roles within our Skywards Group that are essential to the success of this this programme. From product design, e-commerce and analytics, through to business development, strategic partnerships and member engagement our Skywards team is filled with exciting opportunities!
The Manager Loyalty Fraud Risk &amp; Data Privacy is responsible for managing all aspects of our loyalty program's fraud prevention and detection efforts. This is a critical role that requires a deep understanding of fraud risks and the ability to develop effective strategies to safeguard our loyalty program and protect our members' interests. This role drives of revenue protection and enhanced member experience by managing a state-of-the art, highly automated, and artificial intelligence-based security solution with multi-factor-authentication (MFA) capabilities to safeguard members accounts, personal information data and Miles. Foster a culture of risk awareness within the organisations Risk Management forums.
In this role, you will:
<ul><li>Collaborate with cross-functional teams, including IT, customer support, marketing, and finance, to ensure a holistic approach to fraud prevention and detection across all relevant touchpoints.
</li><li>Develop and implement a comprehensive fraud prevention strategy for our loyalty program, ensuring the security and integrity of the program's operations.
</li><li>Stay abreast of the latest fraud trends, tools, and technologies, continuously monitoring the industry landscape to proactively identify emerging risks and implement countermeasures.
</li><li>Establish and maintain relationships with external partners, such as fraud prevention vendors, industry associations, and law enforcement agencies, to leverage their expertise and resources in combating loyalty fraud.
</li><li>Analyse fraud data and generate insightful reports, highlighting key trends, patterns, and areas of concern to senior management, and recommending appropriate actions to address fraud-related issues.
</li><li>Collaborate with the legal and compliance teams to ensure compliance with relevant laws, regulations, and industry standards pertaining to fraud prevention and data protection.
</li><li>Foster a culture of fraud awareness and prevention throughout the organization, conducting regular training sessions and awareness campaigns to educate employees about fraud risks and prevention measures.
</li><li>Design and implement the Skywards Authorities manual and manage end to end data access across all Skywards related business applications
</li><li>Develop risk and control frameworks for Cryptocurrency and Anti Money Laundering/ Combatting Financing of Terrorism (AML/CFT) in alignment with the evolution of Skywards business and miles as a digital currency.
</li><li>Manage, coach, develop and motivate team members, ensuring they understand their objectives and have the necessary skills to executive their role effectively
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below requirements:
<ul><li>Degree in Commerce, sales, or a related discipline
</li><li>10 years plus experience in Commercial or Sales
</li><li>Certification in Auditing
</li></ul>Knowledge/Skills:
<ul><li>International accounting qualification (ACA/CPA) with specialisation in auditing is preferable
</li><li>10 years proven experience in fraud prevention, preferably within the loyalty program or financial services industry, with a track record of developing and implementing successful fraud prevention strategies.
</li><li>At least 10 years experience in Business Risk Assurance, Auditing, and/or Loyalty Fraud Management. Preferably air transportation or other similar technical/logistics/infrastructure related industry experience.
</li><li>Experience at a senior level in data privacy principles and compliance frameworks Knowledge/skills
</li><li>Advanced degree or professional certifications in fraud management or a similar discipline is highly desirable.
</li><li>Strong knowledge of fraud prevention methodologies, techniques, and tools, including data analytics, machine learning, and artificial intelligence.
</li><li>Working knowledge of Digital security platforms
</li><li>Understanding of Cryptocurrency, e-Wallets related risks &amp; controls
</li><li>Understanding of Anti Money Laundering / Combatting Financing of Terrorism (AML/CFT) risks &amp;controls &amp; applicable national &amp; international regulations
</li><li>Good understanding of Data Privacy principles
</li><li>Excellent analytical and problem-solving skills, with the ability to think strategically and make informed decisions in high-pressure situations.
</li><li>Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization and build strong relationships with external partners.
</li><li>Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.
</li></ul>At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team!
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</div>

Manager Loyalty Fraud Risk & Data

Commercial Bank of Dubai

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services. CBD has been recognized as the number one bank in the UAE on the Forbes list of The World s Best Banks 2022. As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile. Provide excellent customer service while managing Credit Control activities within SLA/TAT. Efficiently process all Credit Control tasks such as origination, maintenance, settlements, reconciliation, and ensure adequate controls to mitigate operational risks. Assist in proactively handling issues related to systems, housekeeping, internal audit, fraud, AML, Compliance, BCM, and internal controls. Key Responsibilities: <ul> <li>Collaborate with the Head of Fraud to develop and implement a robust fraud prevention strategy aligned with the company's overall risk management framework.</li> <li>Design and implement fraud prevention rules in fraud monitoring systems, and detection tools to identify and mitigate potential fraud risks across various channels.</li> <li>Stay abreast of emerging fraud trends, techniques, and technologies, and proactively adapt strategies to address new threats.</li> <li>Continuously monitor fraud detection systems and analyze alerts to identify suspicious activity and potential fraud incidents.</li> <li>Develop and maintain key performance indicators (KPIs) and metrics to track the effectiveness of fraud prevention measures and report on performance.</li> <li>Generate regular and ad-hoc reports on fraud trends, losses, and the effectiveness of prevention strategies for the Head of Fraud and other stakeholders.</li> <li>Identify opportunities to leverage new data sources and analytical methodologies to enhance fraud prevention capabilities.</li> <li>Manage and optimize fraud detection rules and thresholds within relevant systems to balance fraud prevention with customer experience.</li> <li>Collaborate with IT and other relevant teams to implement and maintain fraud prevention technologies and tools.</li> <li>Ensure the accurate configuration and maintenance of fraud prevention systems.</li> <li>Partner with internal teams, including Business, Customer Support, Operations, Legal, and Compliance, to share information and implement fraud prevention initiatives.</li> <li>Contribute to the development and delivery of fraud awareness training for employees.</li> <li>Continuously evaluate existing fraud prevention processes and identify opportunities for improvement and optimization.</li> <li>Document fraud prevention policies, procedures, and workflows.</li> <li>Participate in projects related to new product launches or process changes to ensure fraud risks are adequately assessed and mitigated.</li> <li>Ensure fraud reporting to the regulators and card schemes are completed as per requirement including filing SAR/STR s</li></ul><div> </div><div> </div><div> </div><div>Qualifications:<ul style="font-size: 11px;"><li style="font-size: 11px;">Bachelor's degree in a relevant field such as Finance, Business Administration, Criminal Justice, or Information Technology.</li><li style="font-size: 11px;">Certified Fraud Examiner.</li></ul> Experience:<ul style="font-size: 11px;"><li style="font-size: 11px;">10 + years of experience in Fraud Risk Management working for banks.</li><li style="font-size: 11px;">Proven experience in developing and implementing fraud prevention strategies and controls.</li><li style="font-size: 11px;">Experience working with fraud detection and prevention technologies and systems</li><li style="font-size: 11px;">Experience interacting with functional heads, internal control, audit, and senior management within the bank.</li><li style="font-size: 11px;">Working knowledge of Falcon, Fraud Navigator, Threat Metrix and Intuition system.</li><li style="font-size: 11px;">Strong analytical and problem-solving skills with the ability to interpret complex data and identify trends.</li><li style="font-size: 11px;">Proficiency in data analysis tools (e.g., Excel, SQL) is a plus</li></ul> Skills:<ul style="font-size: 11px;"><li style="font-size: 11px;">Strong verbal and written communication skills</li><li style="font-size: 11px;">Strategy development</li><li style="font-size: 11px;">Leadership skills</li><li style="font-size: 11px;">Strong partnering skills across functions</li><li style="font-size: 11px;">High emotional intelligence and interpersonal skills</li><li style="font-size: 11px;">Ability to acquire, build and inspire a high-performance team</li><li style="font-size: 11px;">Organizational awareness</li></ul> Competancies:<ul style="font-size: 11px;"><li style="font-size: 11px;">Strategy development</li><li style="font-size: 11px;">Cross functional teamwork</li><li style="font-size: 11px;">Analytical thinking and problem solving</li><li style="font-size: 11px;">Project and change management</li><li style="font-size: 11px;">Capability development and team building</li><li style="font-size: 11px;">Result oriented and execution skills</li><li style="font-size: 11px;">Meeting the challenges of change</li></ul></div>

Manager, Fraud Prevention - UAE National

Responsibilities:
<ul>
<li>Responsible for identifying, analyzing, and developing containment and remediation plans for fraud incidents impacting CBD</li>
<li>Regular monitoring of emerging threats to gain insight into the evolving threat landscape affecting Banking channels</li>
<li>Ensure 100% of cases created in Intuition system is actioned the same day</li>
<li>Perform the analysis of confirmed fraud cases to identifying root cause and develop corrective measures Work with cross-functional teams across CBD for collaboration on fraud risks and investigations</li>
<li>Undertake monitoring of transaction originating from digital channels to identify any suspicious patterns that may result in a fraud and take corrective action to proactively prevent fraud</li>
<li>Provide periodic feedback to Head of Fraud Risk Management to enhance fraud detection rules to improve detection rates</li>
<li>Identify new and emerging patterns of fraud and make recommendations for new controls and improved monitoring</li>
<li>Provide the required support and assistance to fraud investigator to complete investigations in a timely manner</li>
<li>Prepare monthly reports covering key metrics on the fraud monitoring activities for management reporting</li>
<li>Actively participate and contribute to the success of key strategic initiatives underway by the fraud risk management unit</li>
</ul>

Assistant Manager - Fraud Protection

Mashreq

<div>
 
 Job Purpose
 
 
 
 
 <ul>
 <li>
 Head of the Enterprise Fraud Management (EFM) system - responsible for system development and managing real-time alerts to prevent Fraud losses.
 </li>
 <li>
 Enterprise level role - Responsible for implementing a world-class Fraud Risk framework/strategy through cutting-edge Fraud Prevention/Detection technologies like
 
 Data Forensics and Social Media investigations.
 
 The role is Bank-wide, including
 
 direct responsibility of anti-fraud function in Egypt
 
 .
 </li>
 <li>
 Planning &amp; organizing both internal &amp; external financial investigations dealing with the identification, seizure of personal &amp; business assets/monies fraudulently obtained. Maintain a confidential Whistle-Blowing program to enable stakeholders to confidentially report fraud/misconduct.
 </li>
 </ul>
 
 Conduct Fraud Risk Assessments &amp; provide expert advice on new products/initiatives (Digital Products, Mashreq Neo, etc), prior to launch to safeguard Fraud risk.
 
 
 
 
 
 
 
 Key result Areas
 
 
 
 
 <ul>
 <li>
 Independently manage the entire EFM system with over 50 scenarios and alert volumes of over 2000 alerts/day and EFM team of 7. Ensure actions on alerts within TAT to protect bank from fraud losses. Responsible for developing/refining new scenarios.
 </li>
 <li>
 Implementation of Fraud Prevention &amp; Detection strategies through Data Forensics and Fraud Risk Assessments.
 </li>
 <li>
 Initiate, lead large investigations and people/asset tracing efforts involving Data analytics and Social Media investigations. Directly responsible for IBG locations FP&amp;I teams. Ensure tracking of fraudulent transactions for use in court to establish evidence of illegal activity. Maintain a confidential Whistle-Blowing program to enable stakeholders to confidentially report fraud/misconduct.
 </li>
 <li>
 Provide expert advice in a consultative role in areas of Fraud prevention relating to new Bank wide initiatives, especially Digital.
 </li>
 <li>
 Raise awareness of fraud risk concerns, anti-fraud awareness &amp; education efforts through training, E-Learning, periodical nuggets and sharing of fraud news/alerts.
 </li>
 <li>
 To apply independent judgment, specialized skills, plans and initiates the appropriate course of action for the purpose of resolution and restitution of large/complex frauds involving large amounts at stake. Ensures people/asset tracing in order to avoid/minimize fraud losses for the Bank.
 </li>
 <li>
 To interact with both the local and international regulatory and other authorities i.e. Police, Central Banks, law enforcement authorities and legal law firms.
 </li>
 <li>
 Ensure application of professional forensic skills (including interviewing techniques) in conduct of investigations. Provide timely professional investigation reports including recommendation for process improvements to the stakeholders.
 </li>
 </ul>
 
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 <ul>
 <li>
 Expert knowledge &amp; skills in conduct of both internal &amp; external investigations and AML. Sound knowledge of fraud monitoring systems, Information Security tools and practices.
 </li>
 <li>
 Forensic accounting techniques, analysis of financial documents &amp; Advanced Accounting/Auditing techniques.
 </li>
 <li>
 Capable of steering the division into an industry leading Centre of Excellence.
 </li>
 <li>
 Strategic management skills and visionary qualities.
 </li>
 <li>
 Written communication for both administrative and technical purposes. Oral communications in both one-on-one and group situations.
 </li>
 <li>
 Multi-disciplinary capabilities: analytical, qualitative, and quantitative.
 </li>
 <li>
 Self-motivated &amp; takes initiative.
 </li>
 <li>
 At least 15 years&rsquo; experience of which at least 10 years in Fraud prevention/Internal Audit functions in a large bank.
 </li>
 <li>
 Master&rsquo;s Degree in Accounting &amp; Auditing, Criminal Justice, or related field and the CFE professional qualification.
 </li>
 </ul>
 
 
</div>

Vice President - Fraud Prevention and Intelligence - UAE National Only

NymCard

<div>Our Company 
NymCard&rsquo;s mission is to enable fintech and financial innovators to launch frictionless payment programmes with our modern infrastructure, at record speed. Our open API modern card issuing platform provides flexibility and control to issue cards, authorise transactions, and manage payment operations with just one integration and one partner.

We are a team of industry experts and technology innovators who take a dynamic approach to solving complex industry challenges. NymCard has an open and collaborative work environment and together we make up the NymCardian Nation. We power possibilities for our customers and each other by bringing the best talent together to do the best quality work we can. 
The Role 
We are hiring a Team Lead &ndash; Fraud to lead and grow the fraud analyst team in Dubai and strengthen NymCard&rsquo;s first line of defence across card issuing and transaction systems. You will own detection strategy and rule tuning, shape the monitoring workflow, and drive a disciplined operating cadence that balances fraud loss, approval rates, and false positives. You will be the point of contact during fraud events, running incident response and clear communications while partnering with Risk, Compliance, Chargebacks, Customer Support, Product, and Engineering.

Day to day you will review trends and MOs, direct case investigations, and translate insights into rule changes, playbooks, and training. You will maintain quality controls on alert handling and case write-ups, ensure evidence is audit-ready, and coordinate with schemes and partners when needed. Success in this role looks like stable KPIs, quick containment during spikes, and a team that executes consistently with clean documentation and predictable handovers. 
What You&rsquo;ll Be Doing 
<ul>
<li>
Lead and develop the analyst team:Onboarding, training, coaching, roster planning, and performance feedback</li>
<li>Perform daily monitoring and investigation of cases, and conduct daily supervisory reviews of transactions.</li>
<li>Own detection rules and workflow design across risk engines and case tools; Investigate fraudulent incidents and finetune rules hit target loss and approval rates</li>
<li>Set and track team KPIs (fraud loss rate, false positive rate, approval rate, alert aging, case SLA); publish a simple weekly pack</li>
<li>Oversee real-time monitoring and investigations; review high-risk cases and confirm actions to approve, block, freeze, or escalate</li>
<li>Run incident response for fraud spikes: contain, communicate, coordinate owners, and verify fixes; document post-incident actions</li>
<li>Maintain playbooks, runbooks, and training; drive case quality reviews and feedback loops</li>
<li>Identify and track emerging trends (mule activity, test transactions, compromised BINs) and recommend control changes</li>
<li>Partner with Chargebacks on dispute drivers; align evidence standards,prevention actions and reconcile fraud losses with chargeback recoveries.</li>
<li>Work with Product and Engineering to improve platform logic, signals, and coverage; validate changes before release</li>
<li>Coordinate with Risk and Compliance on policy alignment and audit requests; keep evidence and approvals organised</li>
<li>Support scheme and partner engagements when required; ensure alignment with Visa and Mastercard expectations</li>
<li>Contribute to capacity planning and rota for 24/7 coverage; ensure handovers are clear and timely</li>
<li>Prepare Fraud MIS, shift schedules, and Central Bank reports (quarterly and yearly).</li>
<li>Develop and maintain SOPs, policies, procedures, and SLAs.</li>
<li>Monitor any alerts of suspected compromised cards received from card scheme Visa/Master cards.</li>
<li>Perform CPP (Common points of purchase) when it is required.</li></ul> 


What You Bring 
<ul>
<li>
6 to 9 years in card fraud risk, monitoring, or investigations, with 2 plus years leading analysts or a squad lead function</li>
<li>Strong understanding of fraud signals, behaviour analysis, chargebacks,Central bank regulation and Visa/Mastercard rules in MENA</li>
<li>Hands-on with fraud platforms, rule engines, and case management, and comfortable reviewing evidence and writing clear case narratives</li>
<li>Data-driven mindset; able to use Excel or a BI tool (and ideally basic SQL) for trends, KPIs, and decision support</li>
<li>Solid incident communication; concise updates with impact, actions, and next checkpoints</li>
<li>High attention to detail, clean documentation habits, and a calm, decisive approach under pressure</li>
<li>Fluent in English; Arabic is a plus</li>
<li>Willing to participate in a rotation that can include nights, weekends, or holidays</li></ul> 


Bonus Points 
<ul>
<li>
Hybrid working model: In-office collaboration for design reviews, workshops, and team days, with flexible remote time for deep work. Clear expectations on core hours and availability.</li>
<li>Ownership and growth: Small teams and direct access to decision makers. End-to-end responsibility for your area, support for certifications and learning, and progression based on outcomes.</li>
<li>Cross-border exposure: Work with clients and partners across MENA and beyond. Gain hands-on experience with schemes, banks, and regulators, and broaden your domain expertise.</li>
<li>Real product and business impact: Build for a live issuing platform used by fintechs. See measurable results on performance and revenue within weeks, and celebrate wins backed by data.</li></ul></div>

Team Lead - Fraud

Accord Business Group

<div>
We are seeking a highly skilled and experienced Fraud Management expert with a strong background of both business &amp; technical to play a crucial role in leading the implementations of advanced technology products of fraud prevention for banking/telecom/insurance clients.
 Roles &amp; Responsibilities: 
<ul>
<li>Create a robust framework for managing the delivery of implementation projects.</li>
<li>Lead client implementation and oversee project assignments, capacity planning, profitability, and delivery governance.</li>
<li>Lead proposal drafting, requirement gathering, Solution designing &amp; Implementation.</li>
<li>Ensure control over product implementation schedule, effort, and risk mitigation.</li>
<li>Identify and address project risks, providing recommendations for risk avoidance.</li>
<li>Communicate effectively with clients to identify needs and propose business solutions.</li>
<li>Drive process improvements and the development of policies, procedures, and tools to support delivery.</li>
<li>Responsible for fraud prevention implementation projects across regions.</li>
<li>Manage the implementation team and execute delivery process.</li>
<li>Excellent Resource planning &amp; up skilling.</li>
<li>Excellent planning &amp; execution of project delivery under high pressure</li>
<li>Ability to manage project scope and client expectations.</li>
<li>Continuous follow-through on assignments and issue resolution.</li>
<li>Solution led thinking particularly in Fraud Management and passion to execute.</li>
<li>Collaborate with other business leaders to set strategic plans and maintain strong relationships with various stakeholders.</li>
<li>Comfortably pitch to enterprise C-level executives and Conduct solution demos.</li>
<li>Assist in pre-sales processes, including RFPs, RFIs, POCs, and demos.</li>
</ul>
 Requirements: 
<ul>
<li>Minimum bachelor s degree in business, Finance, Computer Science, or a related field. Master s degree will be a plus.</li>
<li>10+ years of experience in implementing fraud prevention products, preferably in the banking/telecom/insurance industries.</li>
<li>Strong leadership and team management skills. At least a 5+ years of team management experience.</li>
<li>Proven functional expertise as a fraud prevention subject matter expert.</li>
<li>Knowledge of diverse fraud management solutions will be an advantage.</li>
<li>Strong background in technology, including applications, data, cloud, and security.</li>
<li>Good understanding of requirements gathering, solution designing and product implementation lifecycle processes.</li>
<li>Exceptional operational, project management, and process management skills.</li>
<li>Excellent communication, presentation, and negotiation skills.</li>
<li>Strong problem-solving, analytical, time management, planning skills, and the ability to excel in a fast-paced environment while delivering high-quality work.</li>
<li>Willingness to adapt to a changing and growing environment.</li>
<li>Readiness to travel as per project requirements.</li>
<li>SAS Programming (Base SAS Certification) is a plus.</li>
<li>Working experience on SAS Solutions (SFM, SAS VI, SAS VA, SAS ID) is a Plus.</li>
<li>ITIL certification is a plus.</li>
<li>CFE certification is a plus.</li>
</ul>
</div>

<div>
 apply now.</div>

Fraud Practice Lead

<div><h5 class="jobSectionHeader">Job Purpose
</h5>Emirates Skywards, the award-winning loyalty programme of Emirates and flydubai, has spent over 20 years redefining loyalty through innovation, excellence, and unmatched rewards. With 35 million+ members worldwide, skywards has grown by delivering personalised experiences, expanding its global partnerships, and embracing cutting-edge digital technology.
Now, we are embarking on a major transformation: the launch of a state-of-the-art loyalty platform that will power the next era of member engagement, revenue growth, and scalable innovation. Alongside this, we continue to deliver strategic initiatives that protect programme integrity, enhance member experience, and support airline profitability.
To make this vision a reality, we are building a high-performing team that leads transformation and innovation across business delivery, project management, portfolio governance, and fraud prevention partnering with IT, vendors, and stakeholders across one of the world&rsquo;s most dynamic airline ecosystems.
This is your chance to play a pivotal role in shaping the future of loyalty.
Available Roles
<ul><li>Head Of Business Solutions Delivery &amp; Operations Management
</li></ul>Lead the end-to-end delivery of Skywards strategic products and digital initiatives across Emirates Group platforms, ensuring alignment with business strategy and commercial goals. Oversee digital and IT solution implementations to enhance member engagement, drive innovation, and support partner launches, while managing cross-functional teams, system operations, and stakeholder collaboration to ensure seamless execution, business continuity, and continuous digital enhancement.
<ul><li>Business Solutions Delivery &amp; Operations Manager
</li></ul>Drive the end-to-end delivery and governance of strategic Skywards projects by collaborating with internal teams, IT, and external partners to align initiatives with business strategy, optimize technology investments, and enhance efficiency, cost-effectiveness, and customer experience. Oversee programme budgets, ensure compliance with security and privacy standards, and manage prioritization to achieve commercial objectives and timely delivery.
<ul><li>Business Solutions Analyst &amp; Operations Delivery Specialist
</li></ul>Serve as the subject matter expert in the Loyalty domain, leading the implementation of products and partner functions across systems while ensuring alignment with security, legal, data governance, and analytics requirements. Collaborate with internal teams and external partners to gather user needs, drive system and process improvements, oversee end-to-end project delivery and testing, support vendor selection and partner negotiations, and ensure smooth operational readiness and change adoption.
<ul><li>Business Solutions Analyst &amp; Operations Delivery Officer
</li></ul>Act as the technical and systems subject matter expert supporting partner and product launches, enhancements, and terminations by leading requirement scoping, solution reviews, and end-to-end integration and testing. Serve as the primary liaison for partner technical teams, manage project delivery within the Project Management Framework, and ensure seamless system availability and issue resolution through close coordination with internal teams and external providers, while driving business process improvements and change management initiatives.
<ul><li>Head of Portfolio Management &amp; Business Planning
</li></ul>Manage the quarterly demand collation and lead prioritization and planning of Skywards projects, ensuring alignment across departments and adherence to the PMO framework. Coordinate portfolio reviews, executive reporting, and internal communications, while driving employee engagement and supporting change programs to enhance visibility and collaboration across Emirates.
<ul><li>Business Project Manager
</li></ul>Manage project prioritization, planning, and delivery by coordinating cross-functional stakeholders, ensuring alignment with the PMO framework, leading portfolio reviews and executive reporting, and driving internal communication and employee engagement initiatives to support Skywards&rsquo; strategic goals.
<ul><li>Head of, Loyalty Fraud Risk &amp; Data Privacy
</li></ul>Lead and manage fraud risk and data privacy for the Skywards loyalty program, ensuring security, regulatory compliance, and protection of digital assets through advanced technologies, cross-functional collaboration, external partnerships, and organization-wide awareness.
<ul><li>Loyalty Fraud and Data Protection Specialist
</li></ul>Manage and support loyalty fraud prevention and data protection efforts by analysing fraud trends, maintaining the security platform, overseeing access controls, and coordinating audits and incident responses. Collaborate with stakeholders to ensure compliance, support machine learning updates, and drive continuous improvement in fraud detection and data privacy processes.
<h5 class="jobSectionHeader">Qualification
</h5>Knowledge and Skills:
<ul><li>Depending on the position, you will be responsible for one or more of the following:
</li><li>Business Delivery: Lead end-to-end delivery of strategic initiatives, ensuring alignment with business priorities and measurable outcomes.
</li><li>Business Solution Analysis: Translate business needs into clear requirements, identify opportunities, and design solutions that improve customer experience and operational efficiency.
</li><li>Operational Excellence: Oversee business solutions, programme changes, and day-to-day operations to ensure stability, resilience, and continuous improvement.
</li><li>Project Management: Lead and manage strategic initiatives from initiation to closure, focusing on project planning, execution tracking, risk mitigation, and stakeholder management to ensure successful delivery in line with business priorities.
</li><li>Portfolio Management: Drive business planning, prioritisation, and execution of initiatives that protect and enhance the overall Skywards programme.
</li><li>Fraud Prevention &amp; Data Protection: Safeguard member trust and programme integrity by driving loyalty fraud risk management and data privacy compliance.
</li><li>Collaborating with cross-functional teams including marketing, IT, legal, and partnerships to support growth and innovation.
</li></ul><div>To be considered for this role, you must meet the below requirements:
</div><ul><li>Bachelor&rsquo;s degree or higher in Business, Technology, Marketing, or related fields.
</li><li>Relevant experience ranging from 3 to 10+ years , depending on the role level.
</li><li>Strong analytical, technical, project management, and communication skills.
</li><li>Experience in loyalty programmes, airline or travel sectors, digital platforms, or fraud risk management is a plus.
</li><li>Ability to work collaboratively in a fast-paced, dynamic environment.
</li><li>Knowledge of data privacy laws and platform technologies preferred for specialized roles.
</li></ul>Why Join Us?
At Emirates Skywards, you&rsquo;ll be part of a high-performing, forward-thinking team at the heart of a transformation that will shape loyalty for millions of travellers worldwide.
This is an opportunity to:
<ul><li>Work on cutting-edge loyalty initiatives with global impact
</li><li>Contribute to safeguarding brand trust and programme integrity
</li><li>Partner with diverse teams across technology, partnerships, and customer experience
</li><li>Accelerate your career in a dynamic, innovation-driven environment.
</li></ul><h5 class="jobSectionHeader">Salary &amp; benefits
</h5><div>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what&rsquo;s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.</div></div>

Skywards Loyalty Program Opportunities Across Programme, Performance, Loyalty Platform Team

Explore 3670+ Fraud manager in Dubai this November. Find roles across top companies and apply now to boost your career.