front office manager

assistant front office manager Jobs in Jeddah

assistant front office manager

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receptionist / executive assistant Jobs in Jeddah

receptionist / executive assistant

reservation agent

front desk agent

M Hotel Al Dana Makkah

<div><p>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.</p><p><b>
Key Job Responsibilities:</b></p><ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Front Desk Agent

Accor

<div><b>Company Description</b><p><br>
Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills &amp; knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.</p><b><br>
Job Description</b><br>
<ul><li>
Greet, check-in, respond to requests and settle accounts while providing exceptional service</li><li>
Take initiative to add a personalized experience</li><li>
Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Tamayyaz Program is for Saudi Nationals Only.</li><li>
Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.</li><li>
Basic English skills are a must.</li><li>
Strong passion for the Hospitality Field.</li><li>
Excellent interpersonal and communication skills.</li><li>
Is a team player that contributes to and proactively assists co-workers.</li><li>
Ability to work a flexible roster depending on departmental needs.</li><li>
Ability to focus attention on guest needs, always remaining calm and courteous</li></ul><br>
<b>
Additional Information</b><p><br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Tamayyaz – Front Desk Agent – Saudis Only

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25177719<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, Saudi Arabia, 21493<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Supporting Management of Front Desk Team</b></p>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Ensures employee recognition is taking place on all shifts.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees.</li></ul><p><br>
</p><p><b>Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals</b></p>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Collaborates with the Front Office Manager on ways to continually improve departmental service.</li></ul>
<ul><li>Communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Displays outstanding hospitality skills.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Provides feedback to employees based on observation of service behaviors.</li></ul>
<ul><li>Handles guest problems and complaints effectively.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul><p><br>
</p><p><b>Managing Projects and Policies</b></p>
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul><br>
<p></p>
<p></p><p><b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Functions in place of the Front Office Manager in his/her absence.</li></ul>
<ul><li>Communicates critical information from pre- and post-convention meetings to the Front Office staff.</li></ul>
<ul><li>Participates in department meetings.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Assistant Front Office Manager

The First Group

<div>Overview:
<div>
Silver Sands Beach Jeddah is a premier hospitality destination renowned for its contemporary design, exceptional service, and commitment to providing guests with a luxurious and comfortable experience. As part of a leading hospitality group, Silver Sands Beach Jeddah embodies the essence of modern elegance and Saudi Arabian hospitality, catering to both business and leisure travelers with world-class amenities, dining, and personalized service.<br>
https://silversandsksa.com/</div><br>
<div></div>
Job Description:
<div>
The <b>Front Office Manager</b> is responsible for leading and managing all front office operations to ensure the highest levels of guest satisfaction, efficiency, and profitability. This role oversees daily front desk activities, including guest check-in/check-out, room assignments, reservations, and coordination with other departments to deliver a seamless guest experience.</div><div><b>
Key Responsibilities:</b></div><div></div><ul><li><div><br>
Supervise and coordinate all front office staff and activities.</div></li><li><div>
Ensure exceptional guest service and handle all guest inquiries and complaints professionally.</div></li><li><div>
Monitor room occupancy, rates, and revenue to optimize hotel performance.</div></li><li><div>
Coordinate with housekeeping, engineering, and F&amp;B departments for smooth operations.</div></li><li><div>
Conduct regular training and performance evaluations for front office team members.</div></li><li><div>
Maintain accurate financial and operational records, ensuring compliance with company policies and standards.</div></li><li><div>
Uphold brand standards and contribute to a welcoming and professional environment.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li>Saudi National (mandatory requirement).</li><li>
Bachelor&rsquo;s degree or diploma in Hospitality Management or related field.</li><li>
Minimum 3&ndash;5 years of experience in a front office leadership role within a 4 or 5-star hotel.</li><li>
Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.</li><li>
Excellent communication skills in Arabic &amp; English.</li><li>
Proficiency in hotel property management systems (e.g., Opera, Fidelio, PMS).</li><li>
Strong problem-solving and decision-making abilities.</li><li>
Exceptional customer service orientation with attention to detail.</li><li>
Ability to work under pressure and maintain a calm, professional demeanor.</li></ul></div>

Front Office Manager

The First Collection

Renaissance Corporate Services

Shangri-La Jeddah
<br><br>
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
<br><br>
203 stylish rooms and suites plus 17 luxury serviced apartments.
<br>5 restaurants and lounges, including the legendary Shang Palace
<br>Convenient for Jeddah’s popular landmarks and Red Sea Mall
<br>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.
<br><br>
<b>Job Summary:</b><br>
The Front Office Duty Manager is responsible for rooms’ inventory and ensuring that guests’ requests and preferences are met and works on a partnership with the Housekeeping Rooms Controllers to ensure smooth running of rooms’ preparation. Also supervises the Front Desk.
<br><br>
As a Front Office Duty Manager, we rely on you to,
<br><br>
Supervises all Front Office Service by making sure that these services are available and carried out with efficiency.
<br>To have knowledge of the operational systems at Front Office.
<br>Oversees and directs all aspects of Front Office and Guest Services areas.
<br>To have knowledge of Shangri‐La’s standard operating policies and procedures.
<br>Be well versed with the daily arrival and the type of arrival guests. Eg, Return guest, Shangri-La Circle, VIP etc.
<br>To have knowledge of Shangri‐La’s Programmes e.g. Golden Circle, FFP, Guest History.
<br>Builds relationship with guests to delight and gain loyalty.
<br>Supervises Front Office operation and workflow to maximize guests’ satisfaction.
<br>Conducts training of new staff when necessary.
<br>Ensures that “shift reports” are printed and “Traces” are followed up accordingly.
<br><br>
<b>What we are Looking For:</b><br>
At least 2 years as Assistant Front Office Manager in an international class hotel
<br>Takes ownership and initiative
<br>Ability to lead a team
<br>Communicates and writes with fluency in English (as well as the Arabic language)
<br>Pleasant, friendly, and cheerful attitude
<br><br>
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

Front Office Duty Manager (173796)

<div><b>Additional Information</b><br>
<b>Job Number</b>25178355<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Four Points by Sheraton Jeddah Corniche, Cornich Road, Jeddah, Saudi Arabia, Saudi Arabia, 23731<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<div><p><br>
</p><div>
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Guest Experience Expert

Explore 32+ Front desk agent in Jeddah this November. Find roles across top companies and apply now to boost your career.

32 front desk agent jobs IN Jeddah

Front Desk Agent

Tamayyaz – Front Desk Agent – Saudis Only

Assistant Front Office Manager

Front Office Manager

Front Office Manager

Front Office Duty Manager (173796)

Guest Experience Expert